Auto Recall Watch
U.S. public vehicle records

2002 Dodge DURANGO problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

423 owner complaints analyzed

4 distinct recall campaigns

58,000 mi median reported failure mileage

Scope: 2002 model year. Data updated: . 287 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Suspension:Front:Control Arm:Upper Ball Joint is the most frequently named component, appearing in 76 of 423 complaints (18.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior8720.6%
Steering behavior4510.6%
Transmission and shifting409.5%
Electrical and battery issues255.9%
Engine operation225.2%
Fuel system concerns10.2%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Suspension:Front:Control Arm:Upper Ball Joint
76
Electrical System
44
Suspension:Front:Control Arm:Lower Ball Joint
30
Power Train
28
Suspension
25
Engine And Engine Cooling
23
Power Train:Automatic Transmission
19
Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip
18
Component breakdown data
CategoryCount
Suspension:Front:Control Arm:Upper Ball Joint76
Electrical System44
Suspension:Front:Control Arm:Lower Ball Joint30
Power Train28
Suspension25
Engine And Engine Cooling23
Power Train:Automatic Transmission19
Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip18

Suspension:Front:Control Arm:Upper Ball Joint: 76; Electrical System: 44; Suspension:Front:Control Arm:Lower Ball Joint: 30; Power Train: 28; Suspension: 25; Engine And Engine Cooling: 23; Power Train:Automatic Transmission: 19; Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip: 18

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
53
25,000 to 49,999
77
50,000 to 74,999
39
75,000 to 99,999
34
100,000 to 149,999
61
150,000 and above
23
Reported problems by failure mileage data
CategoryCount
Under 25,00053
25,000 to 49,99977
50,000 to 74,99939
75,000 to 99,99934
100,000 to 149,99961
150,000 and above23

Under 25,000: 53; 25,000 to 49,999: 77; 50,000 to 74,999: 39; 75,000 to 99,999: 34; 100,000 to 149,999: 61; 150,000 and above: 23

25,000 to 49,999 miles has the most reports with usable mileage (77). 136 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2002
25
2003
58
2004
95
2005
46
2006
23
2007
16
2008
31
2009
15
2010
17
2011
13
2012
13
2013
6
2014
11
2015
20
2016
9
2017
8
2018
5
2019
5
2020
4
2021
1
2025
2
Complaints over time data
CategoryCount
200225
200358
200495
200546
200623
200716
200831
200915
201017
201113
201213
20136
201411
201520
20169
20178
20185
20195
20204
20211
20252

2002: 25; 2003: 58; 2004: 95; 2005: 46; 2006: 23; 2007: 16; 2008: 31; 2009: 15; 2010: 17; 2011: 13; 2012: 13; 2013: 6; 2014: 11; 2015: 20; 2016: 9; 2017: 8; 2018: 5; 2019: 5; 2020: 4; 2021: 1; 2025: 2

Pattern summary

Suspension:Front:Control Arm:Upper Ball Joint leads the component reports. Braking behavior appears in 87 complaint narratives. Steering behavior appears in 45 complaint narratives. Transmission and shifting appears in 40 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10011968 · 2003-03-18 (March 18, 2003)

THE CONSUMER HAD TO USE EXCESSIVE FORCE WHEN BRAKING TO STOP THE VEHICLE. *NLM

Owner-reported narrative. 12,000 miles reported. Look up ODI 10011968 at NHTSA ↗

Owner report 10014205 · 2003-04-09 (April 9, 2003)

NEEDED TO DO A HARD STOP. THE ANTI-LOCK BRAKES SEEMED SLOW TO ENGAGE, DIS-ENGAGE, AND RE-ENGAGE DURING WHICH THE CAR WOULD ROLL. BASICALLY, THE ABS WOULD ENGAGE, THEN DISENGAGE, AND BEFORE THEY WOULD RE-ENGAGE, THE CAR ROLLED. IT WAS A NOTICEABLE AMOUNT OF TIME, AND A NOTICEABLE ROLL BEFORE THE ABS RE-ENGAGED. IT SEEMED LIKE IT TOOK A SECOND. SINCE THE CAR ROLLED AND WOULDN'T STOP, WE NEEDED TO SWERVE TO MISS TRAFFIC. TOOK IT TO A DODGE DEALER, AND THEY SAID NOTHING WAS WRONG. EVEN TEST DROVE IT WITH THE SERVICE MANAGER, POINTED OUT THE …

Owner-reported narrative. Look up ODI 10014205 at NHTSA ↗

Owner report 10022863 · 2003-06-11 (June 11, 2003)

POWER STEERING HAS FAILED. DEALER NOTIFIED. *AK

Owner-reported narrative. 20,000 miles reported. Look up ODI 10022863 at NHTSA ↗

Owner report 10029795 · 2003-07-22 (July 22, 2003)

WHILE DRIVING CONSUMER SUDDENLY LOST POWER STEERING AND CONTROL OF VEHICLE. THIS WAS CAUSED BY LOWER BALL JOINT FAILURE. THE DEALERSHIP REPLACED THE BALL JOINTS, RIGHT HUBS AND BEARINGS. EA03-023

Owner-reported narrative. 15,840 miles reported. Look up ODI 10029795 at NHTSA ↗

Owner report 10000314 · 2002-12-20 (December 20, 2002)

THIS NOTE IS TO ACCOMPANY THE MOTOR VEHICLE DEFECT NOTIFICATION FOR MY 2002 DURANGO, VIN [VIN removed]. THIS IS THE SECOND DEFECTIVE DURANGO I HAVE PURCHASED IN THE LAST FIVE MONTHS AND IT PRESENTS A SAFETY ISSUE. THE FIRST DURANGO WAS ONLY GOOD FOR FOUR DAYS AND LESS THAN 400 MILES. WE EXPERIENCED MULTIPLE PROBLEMS WITH IT TO INCLUDE TRANSMISSION SHIFTING, ENGINE VIBRATIONS, AND POOR HANDLING PROBLEMS. IT WAS DETERMINED BY THE DEALER THAT MULTIPLE COMPUTERS WERE BAD AND IT WOULD TAKE A CONSIDERABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AS …

Owner-reported narrative. 4,300 miles reported. Look up ODI 10000314 at NHTSA ↗

Owner report 10014450 · 2003-04-16 (April 16, 2003)

ONLY 14,000 MILES AND THE DEALERSHIP IS NOW REPLACING ENTIRE TRANSMISSION ON MY NEW 2002 DODGE DURANGO THANK GOODNESS WE BOUGHT THE EXTENDED WARRANTY. THE 1999 MODEL WE OWNED ALSO HAD PROBLEMS WITH ENGINE AND TRANSMISSION WE HAD NO EXTENDED WARRANTY WHEN THIS WAS NOTICED. *NLM

Owner-reported narrative. 14,000 miles reported. Look up ODI 10014450 at NHTSA ↗

Owner report 10040920 · 2003-09-29 (September 29, 2003)

ELECTRONIC CONTROLS OF SAFETY EQUIPMENT DO NOT FUNTION PROPERLY. TURN SIGNALS,LIGHTS,CRUISE. GAUGES,WINDOWS,RADIO,AIRBAG ETC.. ALL HAVE MALFUNTIONED SINCE THE CAR WAS PICKED UP FROM THE DEALER. IT IS OBVIOUS THAT A ELECTRICAL PROBLEM EXISTS IN THE VEHICLE BUT DODDGE/CHRYSLER IS UN WILLING TO ADDRESS THE ISSUE .THIS IS AN ONGOING ISSUE. I HAVE NUMEROUS WITNESSES AND HAVE STARTED VIDEO RECORDING THE PROBLEMS.

Owner-reported narrative. 60 miles reported. Look up ODI 10040920 at NHTSA ↗

Owner report 10113542 · 2005-03-07 (March 7, 2005)

INTERMITTENTLY THE ELECTRONIC SYSTEM WOULD CAUSE THE ELECTRICAL SYSTEM TO COME ON OR GO OUT BY IT SELF (HEADLIGHT POWER DOOR LOCKS, WINDSHIELD WIPERS, HEADLIGHTS, ETC) OR CAUSE THE SUV TRUCK TO STALL COMPLETELY. THE TRUCK HAS BEEN TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB

Owner-reported narrative. 33,000 miles reported. Look up ODI 10113542 at NHTSA ↗

Owner report 10003931 · 2003-01-15 (January 15, 2003)

WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING THE VEHICLE WILL STALL AND WILL NOT RESTART. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS

Owner-reported narrative. Look up ODI 10003931 at NHTSA ↗

Owner report 10007249 · 2003-02-13 (February 13, 2003)

THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED SEVERAL TIMES, THE DEALER WAS UNABLE TO RECTIFY THE PROBLEM. *JB THE VEHICLE STOPPED ABRUPTLY ON THE PARKWAY. THE VEHICLE HAD BEEN TO THE DEALER ON SIX OCCASIONS AND THE PROBLEM WAS NEVER RESOLVE. SCC

Owner-reported narrative. Look up ODI 10007249 at NHTSA ↗

Owner report 761479 · 2002-05-03 (May 3, 2002)

HOOD INSULATION MISSING OVERHEATING THE PAINT . BACK DOOR ALLOWS EMISSIONS FROM THE EXHAUST . ROOF PANEL DOES NOT FIT AT THE WINDSHIELD . PASSENGER DOORS SLAM TOO HARD. VENT AIR STRONG SMELL LIKE CARBON DIOXIDE. GAS TANK HOSES UNSECURED AND TOO CLOSE TO THE MOFFLER . NO ASHTRAY ..REAR CIGARRET LIGHTER ADAPTER DOES NOT WORK..LOUD POUNDING WITH THE REAR WINDOWS DOWN AT 40+ MIL;ES/HR. *AK

Owner-reported narrative. Look up ODI 761479 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

423 unique complaints in this selection. Analysis snapshot: 2026-10-01.

67.8%Usable mileage287 / 423 records
97.4%Valid incident date412 / 423 records
100.0%Valid filing date423 / 423 records
97.4%Ordered incident and filing dates412 / 423 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017201820192020202120222023202420252026
Electrical System
34053.1%
ODI 10547800 · 44,400 mi

THERE HAS BEEN MORE THAN ONE INCIDENT DATE ON THIS ISSUE. I JUST ENTERED THE LAST TIME IT HAS HAPPENED. WHEN GOING TO START MY VEHICLE IT STARTS, THAN AUTOMATICALLY STALLS. I HAVE HAD THIS HAPPEN OVER 6 TIMES IN THE LAST 2 MONTHS. I HAVE READ COUNTLESS REPORTS OF OTHER CHRYSLER VEHICLES HAVING THIS SAME ISSUE...WITH THE TIPM. HOW THERE IS A NATIONAL BACK ORDER AND PEOPLE'S CARS HAVE BEEN IN SHOPS FOR OVER A MONTH. CHRYSLER NEEDS TO ISSUE A RECALL AND GET THIS PROBLEM FIXED! *TR

Look up ODI 10547800 at NHTSA ↗

28544.5%
ODI 10561002 · 3,000 mi

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, A SUDDEN BURNING ODOR WAS EMITTED FROM THE VEHICLE. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD WHERE SHE NOTICED THAT THE HEADLINER HAD CAUGHT ON FIRE. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT HAD NOT BEEN INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 3,000. *TR.. UPDATED 08-20-…

Look up ODI 10561002 at NHTSA ↗

14418.4%
ODI 10585893

2014 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION DURING ACCELERATION. *SMD THE DEALER PERFORMED TESTS, AND FOUND NOTHING WRONG WITH THE VEHICLE. HOWEVER, THE DEALER DID PERFORM A PCM UPDATE. TWO DAYS LATER, THE VEHICLE STALLED IN TRAFFIC. WHEN THE CONSUMER APPLIED THE ACCELERATOR PEDAL, THE VEHICLE MADE A STRANGE NOISE AND THE CHECK ENGINE LIGHT ILLUMINATED. SHE TURNED THE VEHICLE OFF AND BACK ON AGAIN, AND THE SOUND STOPPED, BUT THE CHECK ENGINE LIGHT REMAINED LIT. WHILE RETURNING TO THE DEALER, THE VEHICLE STALLED AGAIN…

Look up ODI 10585893 at NHTSA ↗

9418.7%
ODI 10726450 · 500 mi

BOUGHT A 2015 DURANGO IN MAY 2015 HAVE HAD IT 45DAYS AND IT HAS BEEN IN THE SERVICE DEPT AT THE DEALERSHIP MORE THAN WITH ME. IT STARTED WITH A FUEL SENSOR, THEN THE SUNROOF WOULDN'T CLOSE, IT FRIED THE USB PORT, THE AIR BAG WARNING LIGHT KEEPS GOING ON & OFF WHILE DRIVING, NOW THE SEAT NOR STEERING WHEEL WILL MOVE AT ALL OR IF YOU DOES MOVE BY SOME MIRACLE THE SEAT DECIDES TO REPOSITION ITSELF WHILE YOU ARE DRIVING.

Look up ODI 10726450 at NHTSA ↗

3924.2%
ODI 10884582 · 62 mi

AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGH…

Look up ODI 10884582 at NHTSA ↗

6128.8%
ODI 11025472 · 6,890 mi

WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHT…

Look up ODI 11025472 at NHTSA ↗

8436.2%
ODI 11072239 · 3,000 mi

THE ENTIRE 8.4" SCREEN ON THE DASHBOARD FLASHES ON AND OFF CONTINUALLY WHETHER THE VEHICLE IS RUNNING OR NOT. SEEMS LIKE THERE IS A MAJOR SHORT IN THE ELECTRICAL SYSTEM. WHILE THIS ISSUE IS HAPPENING YOU HAVE NO CONTROL OVER HEATING, VENTILATION, RADIO, NAVIGATION, APPS OR APPLE CAR PLAY. ALSO, WHILE DRIVING AT NIGHT THE FLASHING SCREEN CAUSES A HAZARDOUS DISTRACTION IN AN OTHERWISE DARK VEHICLE.

Look up ODI 11072239 at NHTSA ↗

3826.8%
ODI 11180645 · 295 mi

COMPLAINT INVOLVING CHECK ENGINE LIGHT ON I PURCHASED A CAR JANUARY 19, 2019 13 DAYS LATER MY CHECK ENGINE SIGN CAME ON I CALLED EASTCHESTER CHRYSLER JEEP DODGE 4007 BOSTON RD BRONX NY 10466 AND THEY HAD ME DROP OFF THE CAR FEB.1,2019 AND I GOT THE CAR BACK FEBRUARY .4,2019 THEY TOLD ME THEY DTC PO452 AND MUST REPLACE ESIM AND REASSEMBLED. 10 DAYS LATER FEB.13 THE CHECK ENGINE LIGHT COMES ON AGAIN I TAKE THE CAR BACK FEB15,2019 AND THEY TELLING ME THEY FIND NOTHING WRONG WITH THE CAR AND I ASK IF THE ENGINE LIGHT IS ON AND THE TOLD ME KNOW THEY…

Look up ODI 11180645 at NHTSA ↗

916.4%
ODI 11439479 · 11,200 mi

The contact owns a 2020 Dodge Durango. The contact stated that he auto-started the vehicle while it was in the driveway. The contact stated as he came outside, the vehicle was on fire. The contact was able to extinguish the fire with the assistance of the fire department. There were no injuries sustained. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was totaled. The approximate failure mileage was 11,200.

Look up ODI 11439479 at NHTSA ↗

4019.8%
ODI 11390124

I PURCHASED A 2021 DODGE DURANGO GT FROM ARRIGO DODGE- FT PIERCE ON 12/31/20. THE PICTURE THEY HAD IN THE ADVERTISEMENT SHOWS A SPORT HOOD. THE VEHICLE WAS IN ANOTHER COUNTY SO THEY DELIVERED IT AT NIGHT TO MY HOME. BEFORE PURCHASING IT, I ASKED THE MANAGER TO DOUBLE CHECK TO MAKE SURE THE HOOD WAS IN FACT THE SPORT HOOD IN THE PICTURE ADVERTISED. HE CALLED & CHECKED AND CONFIRMED THAT THE HOOD WAS THE SPORT HOOD. IT WAS DELIVERED WITH A DIFFERENT HOOD. I BELIEVE THIS IS FALSE ADVERTISEMENT. I WANT THE HOOD THAT THEY PROMISED ME. NOW THE EVEN…

Look up ODI 11390124 at NHTSA ↗

1119.3%
ODI 11492647

This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to…

Look up ODI 11492647 at NHTSA ↗

722.6%
ODI 11627838

That slow speeds when you back up or pull forward and the wheels hit a little bit of resistance, everything goes off on the vehicle, wipers do not work, says the adaptive traction control needs service, it says emergency braking service goes out, turn signals do not work, we have been to Dodge. They say they know about this, but there’s no recalls and they tell us they cannot fix it unless it has an active code and as soon as you cut it off, apparently it’s not an active code, although they’re still stored in the system we have a video of showi…

Look up ODI 11627838 at NHTSA ↗

535.7%
ODI 11642491

On [XXX] I drove my new Dodge Durango to Sam's club Marion Illinois. I picked up prescription and attempted to start the vehicle. The vehicle had 800 miles on it. The vehicle would do nothing but click and would not start. The vehicle is equipped with the assist button and I engaged it. The vehicle was sending off codes of transmission codes, air bags need service, and vehicle was not in park. The representative in my conversation went dead as did all communication between vehicle and android auto. I thank goodness was at [XXX] because I was…

Look up ODI 11642491 at NHTSA ↗

562.5%
ODI 11672832 · 28 mi

The contact owns a 2025 Dodge Durango. The contact stated while driving at various speeds or while coming to a complete stop, the vehicle occasionally stalled. There was no warning light illuminated. The contact stated that during the failure the contact had to restart the vehicle to continue driving. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel canister and the radio were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the fa…

Look up ODI 11672832 at NHTSA ↗

215.4%
ODI 11743362

"Service Shifter" alert came on at about 2250 miles and engine light came on about 100 miles later . Dodge service at dealership looked at and could not determine issues, lights did not illuminate in their care. Picked up my car after service and both service shifter and engine lights came back on.

Look up ODI 11743362 at NHTSA ↗

Suspension:Front:Control Arm:Upper Ball Joint
00.0%

No examples available for this selection.

00.0%

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00.0%

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Engine
14122.0%
ODI 10462349 · 504 mi

SITTING IDLE ON A DRIVEWAY VEHICLE BEGAN TO SMOKE AND SMELL. PUNCHED GAS THREE TIMES AND EACH TIME HUGE WHITE BLUE CLOUD OF SMOKE PUSHED OUT. SMELL OF BURNING METAL CAME WITH CLOUD OF SMOKE. TOOK TO DEALERSHIP WHERE THEY AT FIRST COULD NOT RECREATE THE PROBLEM. AFTER PLACING THE VEHICLE ON AN INCLINE AND STARTING IT UP THEY TOO GOT THE SMOKE, AND NOT JUST FROM MINE BUT FROM ANOTHER ON THE LOT. THEY TELL ME THAT IT IS THE OIL PAN DESIGN IS FAULTY AND THAT MY VEHICLE WILL SMOKE WHEN ON AN INCLINE, DRIVEWAY, HILL, STUCK IN TRAFFIC AT A SLOPE. TH…

Look up ODI 10462349 at NHTSA ↗

11618.1%
ODI 10535370 · 1,500 mi

HAD HORRIBLE SMELL COMING FROM COOLING SYSTEM. TOOK IN NUMEROUS TIMES TO DEALERSHIP TO TRY AND FIX. FINALLY STUMPED THE DEALERSHIP ASKED STAR AT CHRYSLER HEADQUARTERS. THEY IMMEDIATELY KNEW THE ISSUE AND GAVE MECHANICS STEPS TO FIX. TURNS OUT THE NEW "GREEN FRIENDLY" ENGINE COOLANT THEY ARE USING ON THE NEW DURANGOS WAS NEVER TESTED. THE COOLANT WAS INTERACTING WITH ANYTHING RUBBER IT CAME INTO CONTACT WITH AND WAS BREAKING DOWN THE RUBBER. STAR TOLD THEM TO REPLACE EVERY PIECE OF RUBBER THE COOLANT COMES INTO CONTACT WITH. IT IS NOW MIDD…

Look up ODI 10535370 at NHTSA ↗

749.5%
ODI 10585893

2014 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION DURING ACCELERATION. *SMD THE DEALER PERFORMED TESTS, AND FOUND NOTHING WRONG WITH THE VEHICLE. HOWEVER, THE DEALER DID PERFORM A PCM UPDATE. TWO DAYS LATER, THE VEHICLE STALLED IN TRAFFIC. WHEN THE CONSUMER APPLIED THE ACCELERATOR PEDAL, THE VEHICLE MADE A STRANGE NOISE AND THE CHECK ENGINE LIGHT ILLUMINATED. SHE TURNED THE VEHICLE OFF AND BACK ON AGAIN, AND THE SOUND STOPPED, BUT THE CHECK ENGINE LIGHT REMAINED LIT. WHILE RETURNING TO THE DEALER, THE VEHICLE STALLED AGAIN…

Look up ODI 10585893 at NHTSA ↗

387.6%
ODI 10819840 · 30,000 mi

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING, THE ELECTRICAL FUNCTIONS SUDDENLY ACTIVATED AND ACTIVATED INDEPENDENTLY. IN ADDITION, THE VEHICLE WOULD STALL AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,000.

Look up ODI 10819840 at NHTSA ↗

169.9%
ODI 11006483 · 14,500 mi

THIS MAY BE A SCENARIO FOR THE ONGOING INVESTIGATION OF ROLLAWAY (NHTSA ACTION NUMBER: PE16014) THE VEHICLE IN THIS SCENARIO WAS STATIONARY. I FOLLOW THE NORMAL PROCEDURE FOR PARKING MY DURANGO BY (1)APPLYING PARKING BRAKE, (2)MOVING THE SHIFTER TO PARK, (3) TURN IGNITION OFF, AND THEN (4)EXITING THE VEHICLE. TODAY, I BROUGHT MY VEHICLE TO STOP FOR PARKING, WHICH TRIGGERED THE STOP-START SYSTEM, TURNING THE ENGINE OFF. AT THIS TIME, BEFORE SHIFTING THE TRANSMISSION TO PARK, I OPENED THE DOOR OF THE VEHICLE. THIS ACTION OF OPENING DOOR MADE…

Look up ODI 11006483 at NHTSA ↗

2813.2%
ODI 10947914 · 300 mi

TL* THE CONTACT OWNS A 2017 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE BOTTOM OF THE VEHICLE. THE DEALER DIAGNOSED THAT THE REAR MAIN SEAL WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DETERMINED THAT THE OIL PAN WAS LEAKING. THE OIL PAN WAS REPLACED; HOWEVER, THE REMEDY FAILED TO CORRECT THE FAILURE. AS A RESULT, THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT R…

Look up ODI 10947914 at NHTSA ↗

2711.6%
ODI 11100777 · 150 mi

I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIM…

Look up ODI 11100777 at NHTSA ↗

2416.9%
ODI 11197060 · 15 mi

ON 4.17.19 WHILE I AM DRIVING THE CAR WITH MY FAMILY ( 3 PEOPLE ) FROM LIMA LINDA TO RANCHO CUCAMONGA , WE HAD TOTAL 3 X EPISODES OF THE ENGINE OFF SUDDENLY WITHOUT GIVING WARNING AT ALL. WHAT REALLY SCARE US THE CAR STOP AT ALL SUDDEN DUE TO ENGINE OFF WHEN WE ARE DRIVING ON FREEWAY 10.

Look up ODI 11197060 at NHTSA ↗

712.7%
ODI 11515417

The start stop system is the Durango is terrible! That was my first problem. My second issue is, out of nowhere. We now have inner engine issues. The engine will not hold compression, but there are no leaks! I have only had a vehicle for six months! Now I am paying on a vehicle. I cannot drive and cannot afford fix!

Look up ODI 11515417 at NHTSA ↗

2210.9%
ODI 11408321 · 100 mi

WHEN ATTEMPTING TO START THE ENGINE, THERE IS A CONTINUOUS CRANK BUT ENGINE NEVER STARTS. I PURCHASED THIS VEHICLE BRAND NEW WITH 0 MILES. THIS HAPPENS EVERY DAY. ONLY WAY TO AVOID THIS IS TO START IT WITH THE REMOTE START.

Look up ODI 11408321 at NHTSA ↗

1017.5%
ODI 11461953

On Friday, 04/22/2022, at 5:30 PM, I remote-started the vehicle, and let it run for 5 minutes, then my wife and I entered the vehicle. I put my foot on the brake pedal, pushed the engine start button to unlock all vehicle functions, and put my seatbelt on. I placed the vehicle in reverse. Then I released the parking brake and backed off the brake pedal. My driveway is slightly sloped downwards towards the garage doors, around three degrees and around five degrees or less where it connects to the street. This vehicle has enough power to back out…

Look up ODI 11461953 at NHTSA ↗

516.1%
ODI 11621045

A sudden loss of drive power. When the car start to drive the engine show a loss of power in a stop light, stop sign or during the day when I press the gasoline pedal.

Look up ODI 11621045 at NHTSA ↗

321.4%
ODI 11749377

2024 Dodge Durango, purchased brand new. AC completely stopped working at 340 miles after buying. Vehicle has had 7+ dealership visits since purchase. Vehicle has been out of service for 40+days total. Currently, vehicle has been at dealer since June 24, 2026 and is still not returned as of July 9, 2026 , 16 days ongoing with no resolution. I request NHTSA look into this. Electrical/HVAC: Constant leaking and repeated failures since 340 miles. AC intermittently will not blow air at all, especially when first starting vehicle. System makes lo…

Look up ODI 11749377 at NHTSA ↗

00.0%

No examples available for this selection.

17.7%
ODI 11728731

1) Major transmission failure, fluid leakage, and visible undercarriage corrosion on a newly leased car with under 3K miles on it. Additional: Losing vehicle function. Car would not shift into gear and would not move. Car is currently at the dealership in which it was leased. 2) Yes, huge safety concern. Losing vehicle function while traveling on a bridge, with limited ability to safely stop posed a serious risk to our safety and to others on the road. 3) Yes, problem has been confirmed by dealer. 4) The vehicle has not been inspected at this t…

Look up ODI 11728731 at NHTSA ↗

Suspension:Front:Control Arm:Lower Ball Joint
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Exterior Lighting
193.0%
ODI 10560657 · 15,000 mi

I NORMALLY DRIVE W/THE HEADLIGHTS IN THE AUTO ON POSITION AND ALL OF THE SUDDEN THE HEADLIGHTS AND MY DASH LIGHT TURNED OFF, WHEN I SWITCHED TO MANUALLY TURN THEM ON THEY CAME ON. THIS HAS BEEN HAPPENING INTERMITTENTLY BUT I HAVE NOT YET CONTACTED THE DEALER. *TR

Look up ODI 10560657 at NHTSA ↗

182.8%
ODI 10561426

IN MARCH OF 2013 I BOUGHT A BRAND NEW DODGE DURANGO AND I'VE HAD AN ONGOING PROBLEM SINCE I BOUGHT IT. WHEN I'M DRIVING IN THE EVENING THE REFLECTION OF OTHER HEADLIGHTS, BRAKE LIGHTS, AND STREETLIGHTS CAUSE A SHADOW SO THAT I HAVE DOUBLE VISION OF THOSE IMAGES THROUGH MY WINDSHIELD. AFTER SEVERAL TRIPS TO THE DEALERSHIP FOR TEST DRIVES AND INSPECTIONS THEY FINALLY REPLACED THE WINDSHIELD. THE NEW WINDSHIELD IS JUST AS BAD, WHEN I WENT BACK TO THE DEALERSHIP AGAIN THEY SAID THIS IS HOW ALL THE DURANGO WINDSHIELDS LOOK AND THEY EVEN TOOK ME F…

Look up ODI 10561426 at NHTSA ↗

25232.2%
ODI 10583374

I WAS FOLLOWING A DODGE DURANGO SUV IN HEAVY TRAFFIC ON EISENHOWER EXPRESSWAY GOING INTO CHICAGO AT DUSK AND THE LIGHTS SURROUNDING THE TAIL LIGHTS AND ACROSS THE REAR OF THE DURANGO WERE SO BRIGHT I COULD NOT SEE ALL THE OTHER TRAFFIC SATISFACTORILY. I COULDN'T GET AHEAD OF THE SUV, SO HAD TO SLOWDOWN AND CHANGE LANES TO DROP FAR ENOUGH BEHIND SO I COULDN'T SEE THE IRRITATING LIGHTS.THE LIGHTS WERE SO BRIGHT, I FELT I WAS DRIVING INTO HEADLIGHTS.

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19238.2%
ODI 10897426

HEADLIGHTS NOT WORKING, NOT DAYLIGHTS NOR MANUALLY. ONLY THE FOG LIGHT ARE WORKING AT THIS TIME.

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5131.7%
ODI 10884582 · 62 mi

AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGH…

Look up ODI 10884582 at NHTSA ↗

7836.8%
ODI 11022384

I RENTED 2017 DODGE DURANGO GT I HAVE THE TAILGATE OPEN AND THEN GRABBED BOTTLE CASE OF WATER I WAKE CLOSER TO THE TAILLIGHTS I CUT WITH THAT ,TAILLIGHTS HAVE PIECE OF THE TAILLIGHTS POINTING OUT IS DANGEROUS FILL LIKE A BLADE IF A CHILD GET CLOSER SOMETHING BAD GET I HAVE PIC FROM MY INJURY AND THE PLACE ON THE TAILLIGHTS

Look up ODI 11022384 at NHTSA ↗

5523.7%
ODI 11139028 · 11,763 mi

SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK A…

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4128.9%
ODI 11268236 · 25 mi

ON SEPTEMBER 30, 2019, I PURCHASED A NEW THE NEW 2019 DODGE DURANGO VIN I SUBMITTED. DRIVING OFF THE LOT, I HIT A BUMP IN THE ROAD AND THE DASHBOARD AND HEADLIGHTS WENT OUT. THE HEADLIGHTS WERE ON "AUTO." IT WAS DARK. I HAD TO MANUALLY SWITCH THE SELECTOR SWITCH TO THE "ON" POSITION AND THE HEADLIGHTS DID COME ON. ACCORDING TO THE DEALER, THE VEHICLE INDICATED ONE BAG TRIP. I JUST PICKED THE VEHICLE UP ON SATURDAY, OCTOBER 12, 2019. I ALSO HAVE ENGINE KNOCK.

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2138.2%
ODI 11417423

Water intrusion into the rear tail lights.

Look up ODI 11417423 at NHTSA ↗

8944.1%
ODI 11423406

My rear tail lights are filling with water due to the fact the Dodge Durango tail lights are not fully sealed. Inevitably there will be a short and the lights will no longer work. PLEASE LOOK INTO THIS COMMON PROBLEM thanks

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2442.1%
ODI 11502293

Water get inside the taillights and the lights stop working. Dangerous in night

Look up ODI 11502293 at NHTSA ↗

1238.7%
ODI 11654606

Story: This happened to both of my children [XXX] Daughter [XXX] , [XXX] , was reaching into the back of dad’s Dodge Durango to try to get out the groceries She came out of the car, a piece of the tail light that is unnecessarily sharp & protruding , gouged her side and left her bleeding. Now she has a scar from the incident. Car info Lease start [XXX]. Colonial Dodge Hudson. 2023 Dodge Durango Citadel trim Same thing happened to my son [XXX] on [XXX] -he was [XXX] , turning [XXX] During school time, [XXX] was also reaching into dad’s …

Look up ODI 11654606 at NHTSA ↗

214.3%
ODI 11735349

2024 Dodge Durango (SXT Plus, GT Plus, RT trims) Update to my prior complaint regarding a dangerous shifter defect. Defect Description: While driving and pressing the accelerator (no brake, no shifter button pressed), the transmission shifts into Neutral without warning. The vehicle loses propulsion. The instrument cluster does not display or warn that it is in Neutral , no chime, no message, no clear gear indicator. This matches NHTSA Recall 26V262000 (FCA 39D), where the instrument panel fails to show gear selection in other 2024–2025 Stellan…

Look up ODI 11735349 at NHTSA ↗

00.0%

No examples available for this selection.

17.7%
ODI 11728944

Taillights holding water/condensation and making lights go dark.

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Fuel System, Gasoline
71.1%
ODI 10564335

ON JAN 24TH AND ON FEB 7TH, THE DODGE DURANGO DID NOT START AND WAS TOWED VIA ROADSIDE ASSISTANCE TO THE 5 TOWNS CHRYSLER DEALERSHIP FOR REPAIRS THAT COST UNNECESSARY 1200.00. AN EXTERNAL FUEL PUMP RELAY WAS INSTALLED BY THE DEALER. THIS IS A S A RESULT OF AN INADEQUATE, FAULTY AND DEFECTIVE THE FUEL PUMP RELAY WHICH CAUSED THE CAR TO STOP RUNNING. THIS CAN CAUSE ACCIDENTS AND LOSS OF LIVES. *TR

Look up ODI 10564335 at NHTSA ↗

60.9%
ODI 10780473 · 22,200 mi

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT STATED THAT WHILE INDEPENDENTLY REPLACING THE AIR CLEANER, THE CONTACT NOTICED OIL IN THE AIR CLEANER. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE PCV CRANK CASE VENTILATION VALVE AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS…

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10.1%
ODI 11674988 · 104,000 mi

The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not ma…

Look up ODI 11674988 at NHTSA ↗

00.0%

No examples available for this selection.

10.6%
ODI 11692509 · 100,000 mi

The contact owns a 2016 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor in the interior of the vehicle. No warning lights were illuminated. In addition, the contact stated that while the vehicle was parked, the contact noticed the strong fuel odor. The contact was employed by an independent mechanic, so the independent mechanic inspected the vehicle; however, the contact was unable to diagnose the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the deale…

Look up ODI 11692509 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

10.7%
ODI 11675364 · 20,000 mi

The contact owns a 2019 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle shut off without warning. The vehicle was restarted; however, occasionally the vehicle was slow to restart or failed to restart. The contact stated that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to an independent mechanic who determined the TIPM had caused the failure. The vehicle was repaired, but the failure recurred. The contact stated that while driving at an undisclo…

Look up ODI 11675364 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

13.2%
ODI 11747340 · 40,000 mi

The contact owns a 2023 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact turned off and waited before restarting the vehicle. The vehicle was taken to the dealer, who replaced the fuel pump, but the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

Look up ODI 11747340 at NHTSA ↗

00.0%

No examples available for this selection.

112.5%
ODI 11672832 · 28 mi

The contact owns a 2025 Dodge Durango. The contact stated while driving at various speeds or while coming to a complete stop, the vehicle occasionally stalled. There was no warning light illuminated. The contact stated that during the failure the contact had to restart the vehicle to continue driving. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel canister and the radio were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the fa…

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00.0%

No examples available for this selection.

Fuel/Propulsion System
8913.9%
ODI 10462349 · 504 mi

SITTING IDLE ON A DRIVEWAY VEHICLE BEGAN TO SMOKE AND SMELL. PUNCHED GAS THREE TIMES AND EACH TIME HUGE WHITE BLUE CLOUD OF SMOKE PUSHED OUT. SMELL OF BURNING METAL CAME WITH CLOUD OF SMOKE. TOOK TO DEALERSHIP WHERE THEY AT FIRST COULD NOT RECREATE THE PROBLEM. AFTER PLACING THE VEHICLE ON AN INCLINE AND STARTING IT UP THEY TOO GOT THE SMOKE, AND NOT JUST FROM MINE BUT FROM ANOTHER ON THE LOT. THEY TELL ME THAT IT IS THE OIL PAN DESIGN IS FAULTY AND THAT MY VEHICLE WILL SMOKE WHEN ON AN INCLINE, DRIVEWAY, HILL, STUCK IN TRAFFIC AT A SLOPE. TH…

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8413.1%
ODI 10648327 · 24,000 mi

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED UPON USING THE PUSH BUTTON START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. IT WAS FIRST DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT INDICATED THAT A THREE STEP PROCESS NEEDED TO BE COMPLETED TO ENSURE THE VEHICLE STARTED AND IT STILL STALLED INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPROGRAMMED THE COMPUTER FROM THE FIRST REPAIR. THE VEHICLE CO…

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324.1%
ODI 10596025 · 2,400 mi

VEHICLE WAS BEING DRIVEN HOME BY CUSTOMER WHEN SHE NOTICED THAT THE VEHICLE BEGAN TO HICCUP AND SPUTTER WHILE TURN A CORNER. AFTER TURNING, THE VEHICLE STALLED. SHE WAS ABLE TO SAFELY PULL TO THE SHOULDER. UPON FURTHER INSPECTION, THE VEHICLE RAN OUT OF FUEL. DESPITE THE FUEL GAUGE DISPLAYING "EMPTY" SHE STATED THAT NO AUDIBLE WARNING CHIME AND THAT THE "LOW FUEL" INDICATOR WAS NOT PROMINENTLY DISPLAYED (STATES THAT IT BLENDS IN WITH THE REST OF THE INFORMATION ON THE MULTIFUNCTION DISPLAY). *TR

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204.0%
ODI 10780046

FUEL SPITS OUT WHEN FILLING THE GAS TANK UP, IT DOESN'T KNOW WHEN THE TANK IS FULL.

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42.5%
ODI 10916715 · 3,000 mi

AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCI…

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167.5%
ODI 10980343 · 5,000 mi

THERE IS A NOISE COMING FROM THE FUEL TANK (RIGHT SIDE SECOND ROW) I HAD TAKEN THE CAR TO THE DEALERSHIP AND THEY STAYS THAT THERE IS NO NOISE, THEY HAD BROUGHT ANOTHER DODGE DURANGO WITH THE SAME FUEL TANK AND THAT PARTICULAR VEHICLE DID NOT MAKE THE NOISE AS MINE DOES.

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114.7%
ODI 11122834 · 22,000 mi

CANNOT FILL FUEL TANK PROPERLY. WITHOUT MESSING WITH HOW FAR TO PUT FUEL NOZZLE IN OR FLIP ENTIRELY UPSIDE DOWN.IT WILL NOT FILL THE FUEL TANK. IT HAS BEEN HAPPENING FOR THE 22000 MILES I HAVE OWNED THIS BRAND NEW DURANGO. BUT TODAY I HAVE HAD ENOUGH

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74.9%
ODI 11245262 · 20,000 mi

MY VEHICLE IS A 2019 DODGE DURANGO THAT THE ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY SAY THAT THERE IS A VACUUM LEAK AT THE ENGINE DEFINED BY THE EVAP (EVAPORATIVE EMISSION SYSTEM).

Look up ODI 11245262 at NHTSA ↗

23.6%
ODI 11613264

While driving the engine began to vibrate violently and the check engine light turned on. Luckily I was close to the dealership because I live in a small town with one major road. I was able to quickly slow down without crashing or causing an accident and slowly drove to dealership. If I was at any significant speed I could have crashed injuring myself and my two small children.

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105.0%
ODI 11499263

I keep receiving error messages on my vehicle, I spoke to a dealership and they stated that there is in fact for a recall.

Look up ODI 11499263 at NHTSA ↗

814.0%
ODI 11569393

We have been to the dealership multiple times about the electrical issues that we are having with the vehicle. The dealership has not been able to correct the issue so we are pursuing the lemon law. We received an offer from Dodge to buy this vehicle back but they are not being reasonable with the amount they are willing to give. We would not be going through this if it wasn’t for the electrical issues that we are having therefore we do not feel like we should be penalized for something that we cannot control. We are scared that the vehicle wil…

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39.7%
ODI 11621045

A sudden loss of drive power. When the car start to drive the engine show a loss of power in a stop light, stop sign or during the day when I press the gasoline pedal.

Look up ODI 11621045 at NHTSA ↗

17.1%
ODI 11642491

On [XXX] I drove my new Dodge Durango to Sam's club Marion Illinois. I picked up prescription and attempted to start the vehicle. The vehicle had 800 miles on it. The vehicle would do nothing but click and would not start. The vehicle is equipped with the assist button and I engaged it. The vehicle was sending off codes of transmission codes, air bags need service, and vehicle was not in park. The representative in my conversation went dead as did all communication between vehicle and android auto. I thank goodness was at [XXX] because I was…

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112.5%
ODI 11699398

My fuel tank was practically emptied by "gas thieves". The fuel filler compartment remains unlocked regardless of whether the vehicle is locked or unlocked. And the filler tube where the gas nozzle is inserted is capless, with just a rubber seal that expands when the nozzle is inserted. In previous models Dodge used to have a button inside the cabin right below the headlights switch to release the fuel filler door, and a safety puller string in the back of the vehicle, should the button fail to release the locked door. Not anymore, and this ap…

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00.0%

No examples available for this selection.

Air Bags
284.4%
ODI 10616885 · 23,000 mi

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE. THE AIRBAGS DID NOT DEPLOY. THERE WAS 1 INJURY. A POLICE REPORT WAS FILED. THE VEHICLE WAS COMPLETELY DESTROYED. THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

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426.6%
ODI 10609746 · 20,000 mi

VEHICLE WAS HIT FROM SIDE BY SEMI TRUCK. REAR QUARTER PANEL, REAR DOOR BOTH EXTREMELY DAMAGED. SIDE CURTAIN AIRBAGS DID NOT DEPLOY. *TR

Look up ODI 10609746 at NHTSA ↗

719.1%
ODI 10670008 · 8,000 mi

I WAS IN A COLLISION THAT INVOLVED A SIGNIFICANT AMOUNT OF DAMAGE TO THE FRONT END OF MY VEHICLE WITH OVER $11000 IN DAMAGES AND NO AIRBAG DEPLOYED. I WAS THE ONLY OCCUPANT IN THE VEHICLE SO DIDN'T EXPECT PASSENGER AIRBAG TO DEPLOY. I KNOW THAT THERE IS A RECALL ON OTHER VEHICLES AIRBAGS BUT DID NOT SEE MY VEHICLE ON THE CURRENT LISTING OF RECALLS. I WOULD LIKE TO ENSURE THIS ISN'T A RECURRING ISSUE WITH THIS MAKE MODEL VEHICLE OR FIND INFORMATION ON HOW TO GET MINE TESTED. *TR

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428.3%
ODI 10726450 · 500 mi

BOUGHT A 2015 DURANGO IN MAY 2015 HAVE HAD IT 45DAYS AND IT HAS BEEN IN THE SERVICE DEPT AT THE DEALERSHIP MORE THAN WITH ME. IT STARTED WITH A FUEL SENSOR, THEN THE SUNROOF WOULDN'T CLOSE, IT FRIED THE USB PORT, THE AIR BAG WARNING LIGHT KEEPS GOING ON & OFF WHILE DRIVING, NOW THE SEAT NOR STEERING WHEEL WILL MOVE AT ALL OR IF YOU DOES MOVE BY SOME MIRACLE THE SEAT DECIDES TO REPOSITION ITSELF WHILE YOU ARE DRIVING.

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63.7%
ODI 10895405 · 58,000 mi

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.

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73.3%
ODI 11308354

AIRBAG SERVICE LIGHT CONTINUES TO FLASH AND BEEP WHILE VEHICLE IS IN MOTION.

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104.3%
ODI 11139480 · 6,000 mi

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM [phone removed], LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHIC…

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53.5%
ODI 11282340 · 582 mi

PURCHASED THE CAR BRAND NEW HAD 500 MILES ON WHEN IT WAS INVOLVED IN PASSENGER FRONT COLLISION AND THE AIRBAGS NEVER DEPLOYED.HE CAR WAS TRAVELING AROUND 40 MPH WHEN A VEHICLE PULLED OUT IN FRONT OF IT CAUSING A TOTAL LOSS . WE CONTACTED DODGE AND THEY SENT A INSPECTOR OUT TO RECOVER THE 'BLACK BOX' WE WERE NEVER CONTACTED WITH WHAT THE FINDINGS WERE OR THE REASON THE AIR BAGS NEVER DEPLOYED.

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35.5%
ODI 11595329

Drivers seatbelt buckle does not register, resulting in active chiming of the unbuckled seat belt alarm and disengaging of the airbag system. Driver must hold the seatbelt with downward pressure continuously in order to register the seat belt and return the vehicle to normal operating condition, and turn off the airbag system warning signs and chiming. Dealership refuses any assistance without payment despite being a vehicle safety system.

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115.4%
ODI 11413898 · 1,280 mi

YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP. THE SOS EMERGENCY ALERT OPENS UP ON THE SCREEN AND STATES IT COULDN'T CONNECT PLEASE HAVE VEHICLE SERVICED AT DEALER. ITS DISTRACTING AND CAN CAUSE YOU TO HAVE AN ACCIDENT

Look up ODI 11413898 at NHTSA ↗

00.0%

No examples available for this selection.

39.7%
ODI 11660838

A light was coming on and off shortly after my husband and I purchase the vehicle from Landers in covington tn. On 10/24/24 I showed the manger of store AJ. And he advise me to make sure I address this with the service department. Misty was the lady that did my oil change and tire rotation that day. I showed her the picture, she couldn't tell me what it meant, but she started that it was probably a dirty sensor. My husband was involved in a car accident on [XXX]. He left the road way due to a deer striking a light pole. Our biggest concern is w…

Look up ODI 11660838 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Suspension:Front:Control Arm:Upper Ball Joint24,813–49,412 mi37,977 mi43
ODI 10028989 · 27,000 mi

HAD TO HAVE THE UPPER BALL JOINTS/CONTROL ARMS & LOWER BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO SXT 4X4 UNDER WARRANTY DUE TO FAILING PA STATE SAFETY INSPECTION. THE VEHICLE HAD 27K MILES ON IT AT THE TIME. THE VEH NOW HAS 40K ON IT & I'M EXPERIENCING A KNOCKING NOISE COMING FROM THE FRT END AGAIN. A PRIVATE SHOP STATED THAT THE THE LOWER BALL JOINTS HAVE EXCESIVE MOVEMENT & MUST BE REPLACED AGAIN. I TOOK THE VEH BACK TO THE DEALER & THEYE STATED THAT THEY WILL NOT COVER THEM UNDER WARRANTY AGAIN DUE TO THE MILEAGE. THIS VEH IS ONLY 17 MO…

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ODI 10034273 · 24,000 mi

VEHICLE HAD THE YEARLY STATE INSPECTION AND DIDN'T PASS IT. THE TECHNICIAN STATED THAT THE UPPER BALL JOINTS NEEDED TO REPLACED. *AK *SC

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ODI 10037053 · 39,000 mi

2002 DODGE DURANGO PREMATURE BALL JOINT WEARING AND UPPER CONTROL ARM REPLACEMENT. *AK

Look up ODI 10037053 at NHTSA ↗

Electrical System58,750–124,750 mi86,500 mi38
ODI 10040920 · 60 mi

ELECTRONIC CONTROLS OF SAFETY EQUIPMENT DO NOT FUNTION PROPERLY. TURN SIGNALS,LIGHTS,CRUISE. GAUGES,WINDOWS,RADIO,AIRBAG ETC.. ALL HAVE MALFUNTIONED SINCE THE CAR WAS PICKED UP FROM THE DEALER. IT IS OBVIOUS THAT A ELECTRICAL PROBLEM EXISTS IN THE VEHICLE BUT DODDGE/CHRYSLER IS UN WILLING TO ADDRESS THE ISSUE .THIS IS AN ONGOING ISSUE. I HAVE NUMEROUS WITNESSES AND HAVE STARTED VIDEO RECORDING THE PROBLEMS.

Look up ODI 10040920 at NHTSA ↗

ODI 10044337 · 11,000 mi

CONSUMER STATED THAT WHILE DRIVING SHE SMELLED AN ODOR OF BURNING RUBBER BUT DIDN'T KNOW THAT IT WAS HER VEHICLE. AS SOON AS SHE PUT THE TURN SIGNAL ON, ALL THE DASHBOARD LIGHTS STARTED TO BLINK. WHEN THE TURN WAS COMPLETE SHE SAW SMOKE COMING FROM UNDER THE DASHBOARD. THE CONSUMER MANAGED TO PULL OVER INTO A MALL PARKING LOT AND AT THAT POINT THE VEHICLE WENT UP IN FLAMES. *AK *NLM

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ODI 10113542 · 33,000 mi

INTERMITTENTLY THE ELECTRONIC SYSTEM WOULD CAUSE THE ELECTRICAL SYSTEM TO COME ON OR GO OUT BY IT SELF (HEADLIGHT POWER DOOR LOCKS, WINDSHIELD WIPERS, HEADLIGHTS, ETC) OR CAUSE THE SUV TRUCK TO STALL COMPLETELY. THE TRUCK HAS BEEN TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB

Look up ODI 10113542 at NHTSA ↗

Suspension:Front:Control Arm:Lower Ball Joint30,500–55,000 mi44,700 mi19
ODI 10028989 · 27,000 mi

HAD TO HAVE THE UPPER BALL JOINTS/CONTROL ARMS & LOWER BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO SXT 4X4 UNDER WARRANTY DUE TO FAILING PA STATE SAFETY INSPECTION. THE VEHICLE HAD 27K MILES ON IT AT THE TIME. THE VEH NOW HAS 40K ON IT & I'M EXPERIENCING A KNOCKING NOISE COMING FROM THE FRT END AGAIN. A PRIVATE SHOP STATED THAT THE THE LOWER BALL JOINTS HAVE EXCESIVE MOVEMENT & MUST BE REPLACED AGAIN. I TOOK THE VEH BACK TO THE DEALER & THEYE STATED THAT THEY WILL NOT COVER THEM UNDER WARRANTY AGAIN DUE TO THE MILEAGE. THIS VEH IS ONLY 17 MO…

Look up ODI 10028989 at NHTSA ↗

ODI 10029795 · 15,840 mi

WHILE DRIVING CONSUMER SUDDENLY LOST POWER STEERING AND CONTROL OF VEHICLE. THIS WAS CAUSED BY LOWER BALL JOINT FAILURE. THE DEALERSHIP REPLACED THE BALL JOINTS, RIGHT HUBS AND BEARINGS. EA03-023

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ODI 10043770 · 44,700 mi

BALL JOINTS WERE FOUND TO BE FAILING AND THE ENTIRE UPPER CONTROL ARMS HAD TO BE REPLACED AT 44,700 MILES. *AK

Look up ODI 10043770 at NHTSA ↗

Power Train73,363–139,125 mi116,300 mi28
ODI 10038748 · 7 mi

PURCHASED DURANGO NEW JAN 2002 IN KENTUCKY. WITHIN 6 MONTHS DODGE RECALLED IT TO REPLACE WHOLE BACK AXLE ASSEMBLY (DODGE STATED IT WAS TOO SMALL FOR DURANGO). SINCE OWNING, WHEN PUTTING INTO REVERSE THE TRANSMISSION HESITATES, AND THE VEHICLE BARELY MOVES (DEALER STATED COULD NOT FIND ANY PROBLEM). IN ALASKA THE CHECK ENGINE LIGHT COMES ON WHEN GOING FROM WARM GARAGE INTO COLD OUTDOORS, STAYS ON FOR A WEEK (DEALER COULD NOT FIND ANYTHING WRONG). LOUD POUNDING NOISE WHEN TRAVELING ABOVE 40 MPH WITH BACK WINDOWS DOWN. DURANGO HAS LESS THAN …

Look up ODI 10038748 at NHTSA ↗

ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

Look up ODI 10070603 at NHTSA ↗

ODI 10091543 · 38,214 mi

VEHICLE'S DRIVE SHAFT FELL OFF WHILE DRIVING.*MR WHILE DRIVING THE CONSUMER NOTICED BLACK SMOKE COMING FROM THE TAILPIPE. A FEW SECONDS LATER THE DRIVESHAFT FELL FROM UNDERNEATH THE VEHICLE. THE CONSUMER WAS ABLE TO MANUEVER THE TRUCK ONTO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER. THREE WEEKS LATER AN INSPECTOR WAS SENT TO THE DEALER TO CHECK ON THE VEHICLE. AT THAT TIME THE CONSUEMR WAS TOLD THAT THEY COULD NOT PROVIDE ANY FINANCIAL ASSISTANCE. *NM

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Suspension50,500–159,250 mi99,930 mi15
ODI 10049252 · 27,000 mi

AT 27K MILES MY DODGE DURANGO NEEDED BOTH THE UPPER AND LOWER BALL JOINTS REPLACED FOR BOTH THE LEFT AND RIGHT SIDE. *JB

Look up ODI 10049252 at NHTSA ↗

ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

Look up ODI 10070603 at NHTSA ↗

ODI 10096504 · 38,316 mi

ON OCTOBER 22ND 2004 I TOOK MY 2002 DODGE DURANGO IN FOR ROUTINE SERVICE, AN OIL CHANGE, TIRE ROTATION ETC. IT HAD BEEN RIDING ROUGHER THAN NORMAL AND I HAD NOTICED THAT THE TIRES WERE WEARING UNEVENLY SO I ASKED THEM TO LOOK IT OVER AND SEE IF THERE WAS ANYTHING WRONG. UPON EXAMINING THE VEHICLE THE MECHANIC FOUND THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED ALONG WITH THE CONTROL ARM. MY VEHICLE HAS ONLY 38316 MILES AND HAD TO PUT NEARLY $1000 FOR SOMETHING THAT SHOULD NOT HAVE WORN OUT THAT QUICKLY. HAD I NOT GONE IN F…

Look up ODI 10096504 at NHTSA ↗

Engine And Engine Cooling48,521–111,000 mi84,500 mi18
ODI 10058448 · 29,000 mi

2002 DODGE DURANGO HAS ENGINE STALLING PROBLEMS. STARTING HAVING PROBLEMS A FEW MONTHS AFTER A BOUGHT IT. (NOV, 2002, 14,000 MILES ON IT) IT STARTED OUT STALLING WHEN YOU WOULD BE DRIVING AND STOP, SAY AT A LIGHT. IT WOULD IDIOL REAL LOW AND DIE. THE FIRST COUPLE TIMES THIS HAPPEND IN A 3-4 MONTH PERIOD I TOOK IT TO THE DEALER. AND THE SAID THEY COULDN'T FIND ANYTHING WRONG. THEN IN JULY 2003 I WAS DRIVING HOME IN THE AFTERNOON GOING ABOUT 40-45 MPH AND THE DURANGO JUST SHUT OFF ON ME. I ENDED UP IN A DITCH WITH FRONT END DAMAGE. TOOK IT TO DOD…

Look up ODI 10058448 at NHTSA ↗

ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

Look up ODI 10070603 at NHTSA ↗

ODI 10079490 · 44,000 mi

WHILE DRIVING 35 MPH CHECK ENGINE LIGHT CAME ON, AND THE OIL PRESSURE DROPPED IMMEDIATELY AFTERWARDS. SUBSEQUENTLY, VEHICLE WAS DRIVEN FOR A QUARTER OF A MILE, AND IT SOUNDED LIKE A DIESEL ENGINE WHEN THE CONSUMER ARRIVED AT THE PRESCRIBED DESTINATION. VEHICLE WAS TOWED TO THE DEALERSHIP THE FOLLOWING DAY, AND MECHANIC DETERMINED THAT THE FAILURE WAS DUE TO SLUDGE BUILDING UP IN THE ENGINE. DEALERSHIP WILL EITHER CLEAN OUT THE OIL PAN OR REPLACE THE MOTOR. *AK

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Power Train:Automatic Transmission25,250–82,013 mi49,366 mi16
ODI 10005816 · 14,000 mi

MY VEHICLE WAS IN PARK AND I HAD STEPPED OUT OF THE CAR TO GET THE MAIL. MY VEHICLE SUDDENLY STARTED DRIVING FORWARD AND ACCELERATING ALL BY ITSELF. IT ENDED UP RUNNING INTO THE SIDE OF MY HOME.

Look up ODI 10005816 at NHTSA ↗

ODI 10016118 · 14,000 mi

WHEN THE VEHICLE WAS STARTED THE ENGINE RACED AND REVVED. THE VEHICLE WAS TAKEN TOT HE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. *NLM

Look up ODI 10016118 at NHTSA ↗

ODI 10051056 · 1,000 mi

I HAVE 30,000 MILES ON MY 2002 DURANGO SLT PLUS. I HAVE HAD THE REAR REPLACED TWICE AND IT STILL MAKES NOISE. MY ENTIRE FAMILY JUST MISSED A ACCIDENT ( 3 CHILDREN) BECAUSE THE ANTILOCK BRAKES DO NOT FUNCTION PROPERLY UNDER AWD MODE. THE TRANSMISSION IS CLUNKING EVERYTIME WE STOP. THE BALL JOINTS ARE WEARING OUT! JUST FOUND OUT SEAT BELTS ARE UNSAFE! I AM SCARED TO DEATH FOR MY FAMILY ! *AK

Look up ODI 10051056 at NHTSA ↗

Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip4,500–28,000 mi19,000 mi13
ODI 10015845 · 3,000 mi

WHEN THE BRAKES WERE APPLIED, THE PEDAL TRAVELED TO THE FLOOR, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE.*JB

Look up ODI 10015845 at NHTSA ↗

ODI 10021157 · 9,252 mi

WHEN HAVING TO STOP WHEN SOMEONE STOPS IN FRONT OF YOU AND PUT ON YOUR BRAKES ALL OF A SUDDEN, I HAVE NO BRAKES. MY HUSBAND HAS ALREADY HAD 1 WRECK AND I HAVE ALMOST HAD 3. LAST FRIDAY WHILE TRAVELING TO WORK A TRUCK PULLING A UTILITY TRAILER SUDDENLY STOPPED IN FRONT OF ME AND I HAD TO HIT MY BRAKES, WHEN I DID THEY WENT DIRECTLY TO THE FLOOR AND SINCE I WASN'T REAL CLOSE I FINALLY DID STOP ABOUT 2 INCHES FROM THE UTILITY TRAILER. WHEN THIS HAPPENS AND I PUT MY BRAKES ON I PUSH THE BRAKE PEDAL DOWN AND HOLD IT. BUT THERE ARE NO BRAKES, IT TRIE…

Look up ODI 10021157 at NHTSA ↗

ODI 10023342 · 19,000 mi

WHEN HAVING TO MAKE A SUDDEN STOP, NOT QUICK ENOUGH TO NORMALLY CAUSE SKIDDING, THE ANTI LOCK BREAKS WILL ENGAGE AND NOT RELEASE CAUSING AN EXTENDED STOPPING DISTANCE. ABOUT 50% OF THE TIME WHEN THE ANTI-LOCK BREAKS ENGAGE, THE BREAK PEDDLE GOES ALL THE WAY TO THE FLOOR AND THE VEHICLE WILL CONTINUE TO ROLL. WE HAVE HAD THIS OCCUR SEVERAL TIMES. WE HAVE HAD TO AVOID OTHER VEHICLES TO PREVENT AN ACCIDENT AS WELL AS HAVE ROLLED THROUGH A FEW RED LIGHTS. EACH TIME THE DEALER DOES NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE REPLACED AND ADJU…

Look up ODI 10023342 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-011None
ODI 11633843

The hub on my 02 Durango has had to be replaced 8 times since I bought it in 2018 but everyone says my car isn't part of recall.

Look up ODI 11633843 at NHTSA ↗

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-061None
ODI 11668686

I have had my front wheel hub replaced 12 times yet my car isn't part of any recall

Look up ODI 11668686 at NHTSA ↗

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 223 reports

2022: 23 complaints · 2023: 22 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
202261323
20231522
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20225700
20233100

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentSuspension:Front:Control Arm:Upper Ball JointElectrical SystemSuspension:Front:Control Arm:Lower Ball JointPower TrainSuspensionEngine And Engine CoolingPower Train:Automatic TransmissionService Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip
Suspension:Front:Control Arm:Upper Ball Joint—
1
ODI 10040920 · 60 mi

ELECTRONIC CONTROLS OF SAFETY EQUIPMENT DO NOT FUNTION PROPERLY. TURN SIGNALS,LIGHTS,CRUISE. GAUGES,WINDOWS,RADIO,AIRBAG ETC.. ALL HAVE MALFUNTIONED SINCE THE CAR WAS PICKED UP FROM THE DEALER. IT IS OBVIOUS THAT A ELECTRICAL PROBLEM EXISTS IN THE VEHICLE BUT DODDGE/CHRYSLER IS UN WILLING TO ADDRESS THE ISSUE .THIS IS AN ONGOING ISSUE. I HAVE NUMEROUS WITNESSES AND HAVE STARTED VIDEO RECORDING THE PROBLEMS.

Look up ODI 10040920 at NHTSA ↗

15
ODI 10028989 · 27,000 mi

HAD TO HAVE THE UPPER BALL JOINTS/CONTROL ARMS & LOWER BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO SXT 4X4 UNDER WARRANTY DUE TO FAILING PA STATE SAFETY INSPECTION. THE VEHICLE HAD 27K MILES ON IT AT THE TIME. THE VEH NOW HAS 40K ON IT & I'M EXPERIENCING A KNOCKING NOISE COMING FROM THE FRT END AGAIN. A PRIVATE SHOP STATED THAT THE THE LOWER BALL JOINTS HAVE EXCESIVE MOVEMENT & MUST BE REPLACED AGAIN. I TOOK THE VEH BACK TO THE DEALER & THEYE STATED THAT THEY WILL NOT COVER THEM UNDER WARRANTY AGAIN DUE TO THE MILEAGE. THIS VEH IS ONLY 17 MO…

Look up ODI 10028989 at NHTSA ↗

ODI 10032005

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING BALL JOINTS ARE WEARING. DEALER NOTIFIED. *AK

Look up ODI 10032005 at NHTSA ↗

ODI 10043770 · 44,700 mi

BALL JOINTS WERE FOUND TO BE FAILING AND THE ENTIRE UPPER CONTROL ARMS HAD TO BE REPLACED AT 44,700 MILES. *AK

Look up ODI 10043770 at NHTSA ↗

000
1
ODI 10067152 · 31,000 mi

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP TO GET THE TIRES BALANCED AND ALIGNED AND IT WAS DETERMINED THAT BALL JOINTS WERE DEFECTIVE. *AK THE VEHICLE COULD NOT BE ALIGNED DUE TO THE BALL JOINTS. THE DODGE DEALER DENIED THAT THERE WAS A PROBLEM WITH THE BALL JOINTS. FINALLY THE DEALER FOUND PLAY ON ONE SIDE AND WANTED TO REPLACE BOTH UPPER BALL JOINTS. (THE DEALER REP STATED THAT THEY WERE TRAINED TO CHECK THEM A CERTAIN WAY AND THEY WOULD NOT HAVE FOUND PLAY THE WAY THAT THEY…

Look up ODI 10067152 at NHTSA ↗

0
Electrical System
1
ODI 10040920 · 60 mi

ELECTRONIC CONTROLS OF SAFETY EQUIPMENT DO NOT FUNTION PROPERLY. TURN SIGNALS,LIGHTS,CRUISE. GAUGES,WINDOWS,RADIO,AIRBAG ETC.. ALL HAVE MALFUNTIONED SINCE THE CAR WAS PICKED UP FROM THE DEALER. IT IS OBVIOUS THAT A ELECTRICAL PROBLEM EXISTS IN THE VEHICLE BUT DODDGE/CHRYSLER IS UN WILLING TO ADDRESS THE ISSUE .THIS IS AN ONGOING ISSUE. I HAVE NUMEROUS WITNESSES AND HAVE STARTED VIDEO RECORDING THE PROBLEMS.

Look up ODI 10040920 at NHTSA ↗

—0
2
ODI 10169697 · 39,000 mi

1-ELECTRICAL SYSTEM ON OVERHEAD DIGITAL COMPASS SYSTEM BECAME VERY HOT. THIS ELECTRICAL COMPONENT SYSTEM DID NOT WORK FOR A PERIOD OF A FEW DAYS. IT HAS INTERMITTENTLY WORKED NOW. 2-WHEN YOU TURN THE STEERING WHEEL THERE IS A HORRIBLE NOISE COMING FROM ONE OF THE REAR WHEELS. IT MAKES A "WOO-WOO" SOUND EVERY TIME THE VEHICLE IS TURNED, PRIMARILY TURNING RIGHT. A "HONEST" MECHANIC, WHO IS A FRIEND, TOLD ME THAT DODGE (CHRYSLER) WAS INFAMOUS FOR THIS TYPE OF WHEEL PROBLEM. 3-THE TRANSMISSION SEEMS TO HAVE A HARD TIME SHIFTING, WHICH INVOLVES T…

Look up ODI 10169697 at NHTSA ↗

ODI 10505437 · 150,000 mi

--- PLEASE--- NHTSA NEEDS TO EXPAND RECALL NOTIFICATION TO COVER MORE VEHICLES. I HAVE 2 DURANGOS, BOTH HAVE SAME PROBLEM DESCRIBED IN RECALL NOTIFICATION # 69542. DODGE CUSTOMER CARE HOTLINE CLAIMS BOTH OF MY VEHICLES (VIN [XXX] AND [XXX]) ARE NOT COVERED BY THIS RECALL. BOTH OF MY VEHICLES EXHIBIT SAME CONDITIONS DESCRIBED IN RECALL NOTIFICATION. RECALL ID # 69542 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT-- RECALL DATE: DEC 04, 2007-- MODEL AFFECTED: 2002 DODGE DURANGO SUMMARY: VEHICLES EQUIPPED WITH AUTOMATI…

Look up ODI 10505437 at NHTSA ↗

1
ODI 10326708

I WAS IN AN ACCIDENT BECAUSE THE 2002 DODGE DURANGO'S BRAKES DID NOT WORK AND THE ABS AND BRAKE LIGHT CAME ON. THIS WAS THE SCARIEST THING I HAVE EVER EXPERIENCED. I HAVE HAD IT CHECKED BY AUTO ZONE, DODGE DEALER, LOCAL MECHANIC...AND NO ANSWERS. THE BRAKES LITERALLY WENT TO THE FLOOR. I HAVE 3 CHILDREN AND HAVE NO OTHER CHOICE BUT TO DRIVE THIS DEATH TRAP. I HAVE ALSO HAD PROBLEMS WITH THE BALL JOINTS/ ELECTRICAL ISSUES. I HAD THE ABS FUSE PULLED, BUT NOT SURE IF THIS IS A SOLUTION. HAS THERE BEEN OTHER COMPLAINTS OF BRAKE FAILURE IN THESE VEH…

Look up ODI 10326708 at NHTSA ↗

1
ODI 10618292 · 123,400 mi

OIL PRESSURE KEEPS CHANGING WHEN IT SHOULDN'T WHICH IS CAUSING CAR TO OVERHEAT. *TR

Look up ODI 10618292 at NHTSA ↗

00
Suspension:Front:Control Arm:Lower Ball Joint
15
ODI 10028989 · 27,000 mi

HAD TO HAVE THE UPPER BALL JOINTS/CONTROL ARMS & LOWER BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO SXT 4X4 UNDER WARRANTY DUE TO FAILING PA STATE SAFETY INSPECTION. THE VEHICLE HAD 27K MILES ON IT AT THE TIME. THE VEH NOW HAS 40K ON IT & I'M EXPERIENCING A KNOCKING NOISE COMING FROM THE FRT END AGAIN. A PRIVATE SHOP STATED THAT THE THE LOWER BALL JOINTS HAVE EXCESIVE MOVEMENT & MUST BE REPLACED AGAIN. I TOOK THE VEH BACK TO THE DEALER & THEYE STATED THAT THEY WILL NOT COVER THEM UNDER WARRANTY AGAIN DUE TO THE MILEAGE. THIS VEH IS ONLY 17 MO…

Look up ODI 10028989 at NHTSA ↗

ODI 10032005

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING BALL JOINTS ARE WEARING. DEALER NOTIFIED. *AK

Look up ODI 10032005 at NHTSA ↗

ODI 10043770 · 44,700 mi

BALL JOINTS WERE FOUND TO BE FAILING AND THE ENTIRE UPPER CONTROL ARMS HAD TO BE REPLACED AT 44,700 MILES. *AK

Look up ODI 10043770 at NHTSA ↗

0—00000
Power Train0
2
ODI 10169697 · 39,000 mi

1-ELECTRICAL SYSTEM ON OVERHEAD DIGITAL COMPASS SYSTEM BECAME VERY HOT. THIS ELECTRICAL COMPONENT SYSTEM DID NOT WORK FOR A PERIOD OF A FEW DAYS. IT HAS INTERMITTENTLY WORKED NOW. 2-WHEN YOU TURN THE STEERING WHEEL THERE IS A HORRIBLE NOISE COMING FROM ONE OF THE REAR WHEELS. IT MAKES A "WOO-WOO" SOUND EVERY TIME THE VEHICLE IS TURNED, PRIMARILY TURNING RIGHT. A "HONEST" MECHANIC, WHO IS A FRIEND, TOLD ME THAT DODGE (CHRYSLER) WAS INFAMOUS FOR THIS TYPE OF WHEEL PROBLEM. 3-THE TRANSMISSION SEEMS TO HAVE A HARD TIME SHIFTING, WHICH INVOLVES T…

Look up ODI 10169697 at NHTSA ↗

ODI 10505437 · 150,000 mi

--- PLEASE--- NHTSA NEEDS TO EXPAND RECALL NOTIFICATION TO COVER MORE VEHICLES. I HAVE 2 DURANGOS, BOTH HAVE SAME PROBLEM DESCRIBED IN RECALL NOTIFICATION # 69542. DODGE CUSTOMER CARE HOTLINE CLAIMS BOTH OF MY VEHICLES (VIN [XXX] AND [XXX]) ARE NOT COVERED BY THIS RECALL. BOTH OF MY VEHICLES EXHIBIT SAME CONDITIONS DESCRIBED IN RECALL NOTIFICATION. RECALL ID # 69542 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT-- RECALL DATE: DEC 04, 2007-- MODEL AFFECTED: 2002 DODGE DURANGO SUMMARY: VEHICLES EQUIPPED WITH AUTOMATI…

Look up ODI 10505437 at NHTSA ↗

0—
3
ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

Look up ODI 10070603 at NHTSA ↗

ODI 10573553 · 215,000 mi

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED EXCESSIVELY. ALSO, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD SKID AND JERK FORWARD. THE FAILURE WAS RECURRING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 07V555000(POWER TRAIN) AND 08E064000(SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT ALL RECALL FOR THE VEHICLE HAD BEEN SATISFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. UPDATED 06/10/14 MA THE CONSUME…

Look up ODI 10573553 at NHTSA ↗

ODI 10958341 · 58,000 mi

WHEN I SHIFT AUTOMATIC TRANSMISSION INTO GEAR IT MAKES A TICKING NOISE AND ALSO WHEN I TURN THEY'RE ALWAYS KIND OF A THUMP FEEL TO THE ENTIRE VEHICLE. I ALSO CAN TAKE MY KEY OUT OF IGNITION NO MATTER IF ITS IN DRIVE, PAR, REVERSE ETC...

Look up ODI 10958341 at NHTSA ↗

2
ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

Look up ODI 10070603 at NHTSA ↗

ODI 10235768 · 119,800 mi

I PURCHASE THE VEHICLE NEW IN JAN 2003. I FIRST EXPERIENCED THE PROBLEM A FEW MONTHS LATER BUT IT WAS VERY OCCASIONAL AND CONSEQUENTLY COULDN'T BE IDENTIFIED BY THE DEALER. WHAT HAPPENED WAS THAT (USUALLY AT HIGHWAY SPEED), THE ENGINE WOULD VERY BRIEFLY SHUT OFF AND THEN RESUME NORMALLY. THE BEST WAY I COULD DESCRIBE IT WOULD BE A SLIGHT 'STAGGER'. OVER THE YEARS THE PROBLEM HAS BECOME MORE AND MORE FREQUENT AND NOW OCCURS AT ALL SPEEDS IN ALL DRIVING CONDITIONS REGARDLESS OF LOAD, TEMPERATURE, WEATHER, ETC. IT NOW OCCURS AT LEAST DAILY AN…

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00
Suspension0
1
ODI 10326708

I WAS IN AN ACCIDENT BECAUSE THE 2002 DODGE DURANGO'S BRAKES DID NOT WORK AND THE ABS AND BRAKE LIGHT CAME ON. THIS WAS THE SCARIEST THING I HAVE EVER EXPERIENCED. I HAVE HAD IT CHECKED BY AUTO ZONE, DODGE DEALER, LOCAL MECHANIC...AND NO ANSWERS. THE BRAKES LITERALLY WENT TO THE FLOOR. I HAVE 3 CHILDREN AND HAVE NO OTHER CHOICE BUT TO DRIVE THIS DEATH TRAP. I HAVE ALSO HAD PROBLEMS WITH THE BALL JOINTS/ ELECTRICAL ISSUES. I HAD THE ABS FUSE PULLED, BUT NOT SURE IF THIS IS A SOLUTION. HAS THERE BEEN OTHER COMPLAINTS OF BRAKE FAILURE IN THESE VEH…

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0
3
ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

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ODI 10573553 · 215,000 mi

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED EXCESSIVELY. ALSO, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD SKID AND JERK FORWARD. THE FAILURE WAS RECURRING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 07V555000(POWER TRAIN) AND 08E064000(SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT ALL RECALL FOR THE VEHICLE HAD BEEN SATISFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. UPDATED 06/10/14 MA THE CONSUME…

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ODI 10958341 · 58,000 mi

WHEN I SHIFT AUTOMATIC TRANSMISSION INTO GEAR IT MAKES A TICKING NOISE AND ALSO WHEN I TURN THEY'RE ALWAYS KIND OF A THUMP FEEL TO THE ENTIRE VEHICLE. I ALSO CAN TAKE MY KEY OUT OF IGNITION NO MATTER IF ITS IN DRIVE, PAR, REVERSE ETC...

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1
ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

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00
Engine And Engine Cooling0
1
ODI 10618292 · 123,400 mi

OIL PRESSURE KEEPS CHANGING WHEN IT SHOULDN'T WHICH IS CAUSING CAR TO OVERHEAT. *TR

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0
2
ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

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ODI 10235768 · 119,800 mi

I PURCHASE THE VEHICLE NEW IN JAN 2003. I FIRST EXPERIENCED THE PROBLEM A FEW MONTHS LATER BUT IT WAS VERY OCCASIONAL AND CONSEQUENTLY COULDN'T BE IDENTIFIED BY THE DEALER. WHAT HAPPENED WAS THAT (USUALLY AT HIGHWAY SPEED), THE ENGINE WOULD VERY BRIEFLY SHUT OFF AND THEN RESUME NORMALLY. THE BEST WAY I COULD DESCRIBE IT WOULD BE A SLIGHT 'STAGGER'. OVER THE YEARS THE PROBLEM HAS BECOME MORE AND MORE FREQUENT AND NOW OCCURS AT ALL SPEEDS IN ALL DRIVING CONDITIONS REGARDLESS OF LOAD, TEMPERATURE, WEATHER, ETC. IT NOW OCCURS AT LEAST DAILY AN…

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1
ODI 10070603 · 24 mi

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITT…

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1
ODI 10214508 · 91,053 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 35 MPH, THE OIL PUMP FAILED WITHOUT WARNING. THE OIL PRESSURE DROPPED AND THE MOTOR LOCKED. THE DEALER REBUILT THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED THAT THERE WAS OIL LEAKAGE IN COLD WEATHER. WHEN THE ENGINE HEATED UP, THERE WAS SLUDGE BECAUSE THE LEAKER STOPPED THE STRAINER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 112,300 AND FAILURE…

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0
Power Train:Automatic Transmission
1
ODI 10067152 · 31,000 mi

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP TO GET THE TIRES BALANCED AND ALIGNED AND IT WAS DETERMINED THAT BALL JOINTS WERE DEFECTIVE. *AK THE VEHICLE COULD NOT BE ALIGNED DUE TO THE BALL JOINTS. THE DODGE DEALER DENIED THAT THERE WAS A PROBLEM WITH THE BALL JOINTS. FINALLY THE DEALER FOUND PLAY ON ONE SIDE AND WANTED TO REPLACE BOTH UPPER BALL JOINTS. (THE DEALER REP STATED THAT THEY WERE TRAINED TO CHECK THEM A CERTAIN WAY AND THEY WOULD NOT HAVE FOUND PLAY THE WAY THAT THEY…

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0000
1
ODI 10214508 · 91,053 mi

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 35 MPH, THE OIL PUMP FAILED WITHOUT WARNING. THE OIL PRESSURE DROPPED AND THE MOTOR LOCKED. THE DEALER REBUILT THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED THAT THERE WAS OIL LEAKAGE IN COLD WEATHER. WHEN THE ENGINE HEATED UP, THERE WAS SLUDGE BECAUSE THE LEAKER STOPPED THE STRAINER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 112,300 AND FAILURE…

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2
ODI 10051056 · 1,000 mi

I HAVE 30,000 MILES ON MY 2002 DURANGO SLT PLUS. I HAVE HAD THE REAR REPLACED TWICE AND IT STILL MAKES NOISE. MY ENTIRE FAMILY JUST MISSED A ACCIDENT ( 3 CHILDREN) BECAUSE THE ANTILOCK BRAKES DO NOT FUNCTION PROPERLY UNDER AWD MODE. THE TRANSMISSION IS CLUNKING EVERYTIME WE STOP. THE BALL JOINTS ARE WEARING OUT! JUST FOUND OUT SEAT BELTS ARE UNSAFE! I AM SCARED TO DEATH FOR MY FAMILY ! *AK

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ODI 10194257 · 41,732 mi

TRANSMISSION SLIPPING,STARTED AS SLIPPING AT SHIFT POINTS WHEN COLD PROGRESSED TO SLIPPING ANYTIME AT SHIFT POINTS AND WHEN ENGAGED IN A GEAR.HAPPENS MORE WHEN ENGINE AT OPERATING TEMPERATURE IN BUMPER TO BUMPER TRAFFIC OR UNDER STRAIN SUCH AS UPHILL DRIVING,BEEN TO DEALERSHIP 6 TIMES OVER 1 1/2 YEARS NO WORK DONE TO TRANSMISSION,REPETED CLAIMS OF UNABLE TO RECREATE PROBLEM, PERSONALY WENT ON TEST DRIVE WITH SERVICE MANAGER,HE DROVE ANT EXPERINCED PROBLEM CLAIMED PROBLEM TO BE FROM OVER HEATING REPLACED RADIATOR THERMOSTAT DIREGARDED FACT PROB…

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Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip000000
2
ODI 10051056 · 1,000 mi

I HAVE 30,000 MILES ON MY 2002 DURANGO SLT PLUS. I HAVE HAD THE REAR REPLACED TWICE AND IT STILL MAKES NOISE. MY ENTIRE FAMILY JUST MISSED A ACCIDENT ( 3 CHILDREN) BECAUSE THE ANTILOCK BRAKES DO NOT FUNCTION PROPERLY UNDER AWD MODE. THE TRANSMISSION IS CLUNKING EVERYTIME WE STOP. THE BALL JOINTS ARE WEARING OUT! JUST FOUND OUT SEAT BELTS ARE UNSAFE! I AM SCARED TO DEATH FOR MY FAMILY ! *AK

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ODI 10194257 · 41,732 mi

TRANSMISSION SLIPPING,STARTED AS SLIPPING AT SHIFT POINTS WHEN COLD PROGRESSED TO SLIPPING ANYTIME AT SHIFT POINTS AND WHEN ENGAGED IN A GEAR.HAPPENS MORE WHEN ENGINE AT OPERATING TEMPERATURE IN BUMPER TO BUMPER TRAFFIC OR UNDER STRAIN SUCH AS UPHILL DRIVING,BEEN TO DEALERSHIP 6 TIMES OVER 1 1/2 YEARS NO WORK DONE TO TRANSMISSION,REPETED CLAIMS OF UNABLE TO RECREATE PROBLEM, PERSONALY WENT ON TEST DRIVE WITH SERVICE MANAGER,HE DROVE ANT EXPERINCED PROBLEM CLAIMED PROBLEM TO BE FROM OVER HEATING REPLACED RADIATOR THERMOSTAT DIREGARDED FACT PROB…

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Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

5 patterns with matching reports.

Stalling or loss of power

22 mentions · 5.2% of complaints

Median mileage: 116,900 mi (16 usable records).

ODI 10003931

WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING THE VEHICLE WILL STALL AND WILL NOT RESTART. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS

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ODI 10007249

THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED SEVERAL TIMES, THE DEALER WAS UNABLE TO RECTIFY THE PROBLEM. *JB THE VEHICLE STOPPED ABRUPTLY ON THE PARKWAY. THE VEHICLE HAD BEEN TO THE DEALER ON SIX OCCASIONS AND THE PROBLEM WAS NEVER RESOLVE. SCC

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ODI 10046835 · 20,000 mi

ENGINE FAILURE, STALLING. *LA

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Warning lights and dashboard alerts

18 mentions · 4.3% of complaints

Median mileage: 60,000 mi (12 usable records).

ODI 10000314 · 4,300 mi

THIS NOTE IS TO ACCOMPANY THE MOTOR VEHICLE DEFECT NOTIFICATION FOR MY 2002 DURANGO, VIN [VIN removed]. THIS IS THE SECOND DEFECTIVE DURANGO I HAVE PURCHASED IN THE LAST FIVE MONTHS AND IT PRESENTS A SAFETY ISSUE. THE FIRST DURANGO WAS ONLY GOOD FOR FOUR DAYS AND LESS THAN 400 MILES. WE EXPERIENCED MULTIPLE PROBLEMS WITH IT TO INCLUDE TRANSMISSION SHIFTING, ENGINE VIBRATIONS, AND POOR HANDLING PROBLEMS. IT WAS DETERMINED BY THE DEALER THAT MULTIPLE COMPUTERS WERE BAD AND IT WOULD TAKE A CONSIDERABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AS …

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ODI 10038748 · 7 mi

PURCHASED DURANGO NEW JAN 2002 IN KENTUCKY. WITHIN 6 MONTHS DODGE RECALLED IT TO REPLACE WHOLE BACK AXLE ASSEMBLY (DODGE STATED IT WAS TOO SMALL FOR DURANGO). SINCE OWNING, WHEN PUTTING INTO REVERSE THE TRANSMISSION HESITATES, AND THE VEHICLE BARELY MOVES (DEALER STATED COULD NOT FIND ANY PROBLEM). IN ALASKA THE CHECK ENGINE LIGHT COMES ON WHEN GOING FROM WARM GARAGE INTO COLD OUTDOORS, STAYS ON FOR A WEEK (DEALER COULD NOT FIND ANYTHING WRONG). LOUD POUNDING NOISE WHEN TRAVELING ABOVE 40 MPH WITH BACK WINDOWS DOWN. DURANGO HAS LESS THAN …

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ODI 10058178

MULTIPLE PROBLEMS WITH 2002 DODGE DURANGO. POWER LOCKS INTERMITTENTLY LOCK AND UNLOCK WITHOUT ACTIVATING THEM. BAD CREAKING NOISE FROM FRONT SUSPENSION, POSSIBLE BALL JOINT PROBLEMS. CHECK ENGINE LIGHT GOES ON AND OFF INTERMITTENTLY. BRAKES REALLY SOFT, HORRIBLE STOPPING DISTANCE. ENGINE RUNS REALLY ROUGH IN MORNING FOR FIRST 10-15 MINUTES. ONLY 21000 MILES. *AK

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

15 mentions · 3.5% of complaints

Median mileage: 85,000 mi (11 usable records).

ODI 10019423

WHEN THE DRIVER APPLIED THE BRAKE PEDAL IT WENT TO THE FLOOR WHICH CAUSED EXTENDED STOPPING DISTANCE. NLM

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ODI 10021157 · 9,252 mi

WHEN HAVING TO STOP WHEN SOMEONE STOPS IN FRONT OF YOU AND PUT ON YOUR BRAKES ALL OF A SUDDEN, I HAVE NO BRAKES. MY HUSBAND HAS ALREADY HAD 1 WRECK AND I HAVE ALMOST HAD 3. LAST FRIDAY WHILE TRAVELING TO WORK A TRUCK PULLING A UTILITY TRAILER SUDDENLY STOPPED IN FRONT OF ME AND I HAD TO HIT MY BRAKES, WHEN I DID THEY WENT DIRECTLY TO THE FLOOR AND SINCE I WASN'T REAL CLOSE I FINALLY DID STOP ABOUT 2 INCHES FROM THE UTILITY TRAILER. WHEN THIS HAPPENS AND I PUT MY BRAKES ON I PUSH THE BRAKE PEDAL DOWN AND HOLD IT. BUT THERE ARE NO BRAKES, IT TRIE…

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ODI 10037822

WHEN COMING TO A SUDDEN STOP ABS BRAKES FAILED AND PEDAL WOULD GO TO THE FLOOR, CAUSING AN ACCIDENT. *AK

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Steering assistance concerns

11 mentions · 2.6% of complaints

Median mileage: 87,965 mi (10 usable records).

ODI 10022863 · 20,000 mi

POWER STEERING HAS FAILED. DEALER NOTIFIED. *AK

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ODI 10029795 · 15,840 mi

WHILE DRIVING CONSUMER SUDDENLY LOST POWER STEERING AND CONTROL OF VEHICLE. THIS WAS CAUSED BY LOWER BALL JOINT FAILURE. THE DEALERSHIP REPLACED THE BALL JOINTS, RIGHT HUBS AND BEARINGS. EA03-023

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ODI 10067711

I HAVE A 2002 DODGE DURANGO THAT IS EXPERIENCING EVERY PROBLEM THAT IS KNOWN WITH DODGE BALL JOINTS AND BRAKES. APR-2004 I HAVE BEEN EXPERIENCING WHILE DRIVING, THE STEERING WHEEL FREEZING WHILE TURNING LEFT AND THE STEERING LOCKS AT 20-25MPH. I TOOK THE TRUCK TO GREENFIELD DODGE AND INFORMED THEM OF THE PROBLEMS, ALSO THE PROBLEMS WITH THE FRONT BRAKES. THEY NOTED THAT THEY "TEST DROVE THE VEHICLE FOUND THE LOWER BALL JOINTS TO HAVE EXCESSIVE PLAY (.075). THE SERVICE GROUP INFORMED ME THAT THIS INCIDENT WAS NOT COVERED UNDER MY WARRANTY.…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Hard or delayed shifting

5 mentions · 1.2% of complaints

Median mileage: 170,000 mi (2 usable records).

ODI 10089778

THE VEHICLE IN FRONT OF THE CONSUMER SLAMMED ON BRAKES. THE INCIDENT WAS CAUSED BY PITTED ROTORS. THE BRAKE SHOES GRABBED HARD ON THE PITTED ROTORS CAUSED THE ABS TO KICK IN WHICH ALSO CAUSED THE VEHICLE TO JERK IN STOP AND GO MOTION. *AK *SC

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ODI 10101708

WHILE DRIVING 25 MPH VEHICLE JERKED AND VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BOTH FRONT UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK *NM

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ODI 10133822

WE WERE DRIVING APPROX. 70MPH ON INTERSTATE 20 IN GEORGIA NEAR GREENSBORO EXIT. THE TREAD SEPARATED FROM OUR LEFT REAR TIRE AND SENT US OUT OF CONTROL ON THE INTERSTATE HIGHWAY. THIS WAS AT 5:30 P.M. ON FRIDAY AUGUST 19, 2005 IN BUSY TRAFFIC.WE WERE HEADED ACROSS THE MEDIAN WHEN MY HUSBAND JERKED THE WHEEL TO THE RIGHT AND WE HIT THE GUARD RAIL ON THE RIGHT SIDE OF THE HIGHWAY. WE BOUNCED BACK INTO TRAFFIC AND HE SWERVED AGAIN TO THE RIGHT AND WE HIT THE GUARD RAIL AGAIN AND CAME TO A STOP. THIS IS THE MOST HORRIFIC EXPERIENCE OF OUR LIVES. MY…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b