Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
9 distinct recall campaigns
32,635 mi median reported failure mileage
Scope: 2008 to 2018 model years. Data updated: . 2 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Owner-reported patterns
Most common problems
Air Bags is the most frequently named component, appearing in 1 of 4 complaints (25.0%). A complaint can name multiple components.
Recurring terms in complaint narratives
Topic
Matching reports
Share of complaints
Electrical and battery issues
1
25.0%
Steering behavior
1
25.0%
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
Under 25,000
1
25,000 to 49,999
1
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
Category
Count
Under 25,000
1
25,000 to 49,999
1
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Under 25,000: 1; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
2013
1
2016
1
2022
1
2025
1
Complaints over time data
Category
Count
2013
1
2016
1
2022
1
2025
1
2013: 1; 2016: 1; 2022: 1; 2025: 1
Pattern summary
Air Bags leads the component reports. Electrical and battery issues appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
When I went to change out the headlight bulb, I found the wiring to both headlights were cracked, sheathing missing, bare wires exposed. This poses a fire hazard to the vehicle and occupants.
STOPPED AT GAS STATION TO REFUEL. PUT VEHICLE INTO PARK AND SHUT ENGINE OFF. AFTER REFUELING, STEERING WHEEL WAS LOCKED AND IGNITION KEY WOULDN'T TURN TO UNLOCK IT. COULDN'T RESTART VEHICLE. ROADSIDE ASSISTANCE WAS ABLE TO GET VEHICLE RESTARTED (COST $168). DROVE STRAIGHT TO MERCEDES DEALER. PROBLEM: FAULTY ELECTRONIC STEERING WHEEL LOCK (ESL). ENTIRE STEERING COLUMN HAD TO BE REPLACED IN ORDER TO FIX THE ESL. COST $2,187.40. ONLINE RESEARCH SHOWS THIS IS A COMMON FAILURE AND MERCEDES BENZ HAS NOT ISSUED A RECALL TO FIX IT.
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
4 unique complaints in this selection. Analysis snapshot: 2026-09-30.
50.0%Usable mileage2 / 4 records
100.0%Valid incident date4 / 4 records
100.0%Valid filing date4 / 4 records
100.0%Ordered incident and filing dates4 / 4 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2008
2009
2010
2018
Air Bags
00.0%
No examples available for this selection.
00.0%
No examples available for this selection.
1100.0%ODI 11463849
I have received a recall for driver airbag module. Unfortunately I can't get any of my local Chrysler dealerships to repair it. On 06/09/2022 I contacted Daryl at FCA Takata recall information center. He put me in touch with Tim Short Chrysler in Corbin, KY. They went as far as giving me a appointment until they found out it was a class C motorhome. Then they said they could not work on it. Don Franklin in Somerset, KY. Also refused to work on it. I have no other dealer's within 100 miles. I need this resolved.
When I went to change out the headlight bulb, I found the wiring to both headlights were cracked, sheathing missing, bare wires exposed. This poses a fire hazard to the vehicle and occupants.
When I went to change out the headlight bulb, I found the wiring to both headlights were cracked, sheathing missing, bare wires exposed. This poses a fire hazard to the vehicle and occupants.
STOPPED AT GAS STATION TO REFUEL. PUT VEHICLE INTO PARK AND SHUT ENGINE OFF. AFTER REFUELING, STEERING WHEEL WAS LOCKED AND IGNITION KEY WOULDN'T TURN TO UNLOCK IT. COULDN'T RESTART VEHICLE. ROADSIDE ASSISTANCE WAS ABLE TO GET VEHICLE RESTARTED (COST $168). DROVE STRAIGHT TO MERCEDES DEALER. PROBLEM: FAULTY ELECTRONIC STEERING WHEEL LOCK (ESL). ENTIRE STEERING COLUMN HAD TO BE REPLACED IN ORDER TO FIX THE ESL. COST $2,187.40. ONLINE RESEARCH SHOWS THIS IS A COMMON FAILURE AND MERCEDES BENZ HAS NOT ISSUED A RECALL TO FIX IT.
MY INSIDE DUAL TIRE SIDEWALL UNZIPPED AT 60MPH ON MY SPRINTER BASED MINI- MOTORHOME WHILE TRAVELING NORTH ON I-5. NO UNUSUAL EVENTS PRIOR TO HEARING A LOUD BANG. THIS WAS THE FIRST TIRE FAILURE ON MY VEHICLE. ( I HAVE SINCE LEARNED OF DOZENS OF SIMILAR FAILURES ON VEHICLES LIKE MINE USING THE SAME OEM TIRE MANUFACTURED BY KUMHO). MY SPRINTER (AND OEM TIRES) HAVE ONLY 23,300 MILES ON THEM. WHEN THE TIRE BLEW I REDUCED MY SPEED AND HAD THE BLOWN TIRE REPLACED WITH A SPARE AT THE NEXT AVAILABLE SERVICE LOCATION. ON THE SAME DAY I TOOK…
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
Steering
Too few reports for a range
41,969 mi
1 (sparse)
ODI 10882231 · 41,969 mi
STOPPED AT GAS STATION TO REFUEL. PUT VEHICLE INTO PARK AND SHUT ENGINE OFF. AFTER REFUELING, STEERING WHEEL WAS LOCKED AND IGNITION KEY WOULDN'T TURN TO UNLOCK IT. COULDN'T RESTART VEHICLE. ROADSIDE ASSISTANCE WAS ABLE TO GET VEHICLE RESTARTED (COST $168). DROVE STRAIGHT TO MERCEDES DEALER. PROBLEM: FAULTY ELECTRONIC STEERING WHEEL LOCK (ESL). ENTIRE STEERING COLUMN HAD TO BE REPLACED IN ORDER TO FIX THE ESL. COST $2,187.40. ONLINE RESEARCH SHOWS THIS IS A COMMON FAILURE AND MERCEDES BENZ HAS NOT ISSUED A RECALL TO FIX IT.
MY INSIDE DUAL TIRE SIDEWALL UNZIPPED AT 60MPH ON MY SPRINTER BASED MINI- MOTORHOME WHILE TRAVELING NORTH ON I-5. NO UNUSUAL EVENTS PRIOR TO HEARING A LOUD BANG. THIS WAS THE FIRST TIRE FAILURE ON MY VEHICLE. ( I HAVE SINCE LEARNED OF DOZENS OF SIMILAR FAILURES ON VEHICLES LIKE MINE USING THE SAME OEM TIRE MANUFACTURED BY KUMHO). MY SPRINTER (AND OEM TIRES) HAVE ONLY 23,300 MILES ON THEM. WHEN THE TIRE BLEW I REDUCED MY SPEED AND HAD THE BLOWN TIRE REPLACED WITH A SPARE AT THE NEXT AVAILABLE SERVICE LOCATION. ON THE SAME DAY I TOOK…
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
Month
Complaints
Campaigns announced
Examples
2024-10
0
None
No examples available for this selection.
2024-11
0
None
No examples available for this selection.
2024-12
0
None
No examples available for this selection.
2025-01
0
None
No examples available for this selection.
2025-02
0
None
No examples available for this selection.
2025-03
0
None
No examples available for this selection.
2025-04
0
None
No examples available for this selection.
2025-05
0
None
No examples available for this selection.
2025-06
0
None
No examples available for this selection.
2025-07
0
None
No examples available for this selection.
2025-08
0
None
No examples available for this selection.
2025-09
1
None
ODI 11684600
When I went to change out the headlight bulb, I found the wiring to both headlights were cracked, sheathing missing, bare wires exposed. This poses a fire hazard to the vehicle and occupants.
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2010: 0 complaints · 2018: 0 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2010
0
0
0
2018
0
0
0
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2010
1
0
0
2018
0
0
0
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Air Bags
Electrical System
Exterior Lighting
Steering
Tires
Air Bags
—
0
0
0
0
Electrical System
0
—
1ODI 11684600
When I went to change out the headlight bulb, I found the wiring to both headlights were cracked, sheathing missing, bare wires exposed. This poses a fire hazard to the vehicle and occupants.
When I went to change out the headlight bulb, I found the wiring to both headlights were cracked, sheathing missing, bare wires exposed. This poses a fire hazard to the vehicle and occupants.
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
1 patterns with matching reports.
Steering assistance concerns
1 mentions · 25.0% of complaints
Median mileage: 41,969 mi (1 usable records).
ODI 10882231 · 41,969 mi
STOPPED AT GAS STATION TO REFUEL. PUT VEHICLE INTO PARK AND SHUT ENGINE OFF. AFTER REFUELING, STEERING WHEEL WAS LOCKED AND IGNITION KEY WOULDN'T TURN TO UNLOCK IT. COULDN'T RESTART VEHICLE. ROADSIDE ASSISTANCE WAS ABLE TO GET VEHICLE RESTARTED (COST $168). DROVE STRAIGHT TO MERCEDES DEALER. PROBLEM: FAULTY ELECTRONIC STEERING WHEEL LOCK (ESL). ENTIRE STEERING COLUMN HAD TO BE REPLACED IN ORDER TO FIX THE ESL. COST $2,187.40. ONLINE RESEARCH SHOWS THIS IS A COMMON FAILURE AND MERCEDES BENZ HAS NOT ISSUED A RECALL TO FIX IT.