Auto Recall Watch
U.S. public vehicle records

2014 Ford C-MAX ENERGI problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

30 owner complaints analyzed

0 distinct recall campaigns

32,000 mi median reported failure mileage

Scope: 2014 model year. Data updated: . 19 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 16 of 30 complaints (53.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues620.0%
Transmission and shifting26.7%
Engine operation26.7%
Braking behavior26.7%
Steering behavior13.3%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
16
Power Train
4
Fuel/Propulsion System
3
Structure:Body
3
Engine
2
Latches/Locks/Linkages:Doors:Latch
2
Steering
2
Back Over Prevention
1
Component breakdown data
CategoryCount
Electrical System16
Power Train4
Fuel/Propulsion System3
Structure:Body3
Engine2
Latches/Locks/Linkages:Doors:Latch2
Steering2
Back Over Prevention1

Electrical System: 16; Power Train: 4; Fuel/Propulsion System: 3; Structure:Body: 3; Engine: 2; Latches/Locks/Linkages:Doors:Latch: 2; Steering: 2; Back Over Prevention: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
6
25,000 to 49,999
8
50,000 to 74,999
3
75,000 to 99,999
1
100,000 to 149,999
1
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0006
25,000 to 49,9998
50,000 to 74,9993
75,000 to 99,9991
100,000 to 149,9991
150,000 and above0

Under 25,000: 6; 25,000 to 49,999: 8; 50,000 to 74,999: 3; 75,000 to 99,999: 1; 100,000 to 149,999: 1; 150,000 and above: 0

25,000 to 49,999 miles has the most reports with usable mileage (8). 11 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014
1
2015
3
2016
5
2017
7
2018
5
2019
6
2021
1
2023
1
2025
1
Complaints over time data
CategoryCount
20141
20153
20165
20177
20185
20196
20211
20231
20251

2014: 1; 2015: 3; 2016: 5; 2017: 7; 2018: 5; 2019: 6; 2021: 1; 2023: 1; 2025: 1

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 6 complaint narratives. Transmission and shifting appears in 2 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11012155 · 2017-08-01 (August 1, 2017)

THE PORTABLE CHARGER WALL PLUG MELTED WHILE CHARGING. THE PLASTIC MELTED AND WAS TOO HOT TO TOUCH. THIS WAS AFTER TWO HOURS OF CHARGING AN EMPTY BATTERY. FORD IS NOT REPLACING IT UNDER WARRANTY, IS IT IS JUST OUTSIDE 3 YEARS.

Owner-reported narrative. 36,000 miles reported. Look up ODI 11012155 at NHTSA ↗

Owner report 11015188 · 2017-08-14 (August 14, 2017)

120 VOLT CONVENIENCE CHARGING CORD HEATS UP >150 DEGREES F WHILE CHARGING, AS CHECKED BY A DIGITAL THERMOMETER, RESULTING IN BROWNING OF THE ELECTRICAL OUTLET (PICTURE ENCLOSED). OUTLET IS A STANDARD 120VOLT 15AMP GFCI OUTLET WITH NOTHING ELSE CONNECTED. TESTED ON A DIFFERENT OUTLET WITH SIMILAR RESULTS PICTURE ENCLOSED).*DT *JS

Owner-reported narrative. 33,265 miles reported. Look up ODI 11015188 at NHTSA ↗

Owner report 11182029 · 2019-02-22 (February 22, 2019)

THE TRANSMISSION WENT OUT AND BASED ON RESEARCH FORD CLAIMED THE TRANSMISSION PROBLEM WAS FIXED FOR THE 2013 MODEL. FORD DOES NOT ACKNOWLEDGE ANY FURTHER TRANSMISSION PROBLEM BUT WHEN I CONTACTED THE CORPORATE OFFICE THEY DID NOT REFUSE TO REPLACE IT COMPLETELY WITHOUT COST.*BF

Owner-reported narrative. Look up ODI 11182029 at NHTSA ↗

Owner report 11518212 · 2023-04-21 (April 21, 2023)

The contact owns a 2014 Ford C-Max Energi. The contact stated that while stopped at a traffic light, the vehicle was idling rough. The check engine warning light illuminated intermittently. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, who confirmed a transmission failure to the contact. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Owner-reported narrative. Look up ODI 11518212 at NHTSA ↗

Owner report 10906166 · 2016-09-13 (September 13, 2016)

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUEST…

Owner-reported narrative. 52,000 miles reported. Look up ODI 10906166 at NHTSA ↗

Owner report 11064444 · 2018-01-23 (January 23, 2018)

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 65 MPH, THE "STOP SAFELY NOW" MESSAGE APPEARED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALHAMBRA FORD IN ALHAMBRA, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Owner-reported narrative. 60,000 miles reported. Look up ODI 11064444 at NHTSA ↗

Owner report 11016422 · 2017-08-20 (August 20, 2017)

RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE …

Owner-reported narrative. 32,000 miles reported. Look up ODI 11016422 at NHTSA ↗

Owner report 11060745 · 2018-01-05 (January 5, 2018)

FORD CERTIFIED THE C-MAX AS BEING TOW-ABLE 4 WHEELS DOWN BEHIND A MOTORHOME. THEIR INSTRUCTIONS STATE THAT THE IGNITION SHOULD "OFF". IN THIS STATE THE BRAKES SHOULD NOT BE ACTIVE (UNPOWERED). THE PROBLEM IS THEY SPORADICALLY BECOME ACTIVE (POWERED) THEN RETURN TO INACTIVE FOR NO APPARENT REASON. WITH THIS HAPPENING THERE IS NO WAY TO PROPERLY SET A SUPPLEMENTAL BRAKING UNIT. SOMETIMES YOU ARE OVER BREAKING AND OTHER TIMES NOT BRAKING AT ALL. IT IS VERY DANGEROUS AND CAUSED ME BRAKE LOCKUP THREE TIMES ON A MAJOR HIGHWAY WHERE I COULD NOT …

Owner-reported narrative. 30,000 miles reported. Look up ODI 11060745 at NHTSA ↗

Owner report 11153596 · 2018-11-25 (November 25, 2018)

AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.

Owner-reported narrative. 40,992 miles reported. Look up ODI 11153596 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

30 unique complaints in this selection. Analysis snapshot: 2026-09-30.

63.3%Usable mileage19 / 30 records
100.0%Valid incident date30 / 30 records
100.0%Valid filing date30 / 30 records
100.0%Ordered incident and filing dates30 / 30 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component20132014201520162017
Electrical System
1938.0%
ODI 10610924 · 25,100 mi

TL* THE CONTACT OWNS A 2013 FORD C-MAX PREMIUM. THE CONTACT STATED THAT AFTER REPAIRS FOR NHTSA CAMPAIGN NUMBER 14V237000 (AIR BAGS) WERE PERFORMED. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WAS DAMAGED CAUSING THE PHONE SYSTEM TO ONLY ALLOW INCOMING CALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,100 AND THE CURRENT MILEAGE WAS 28,500.

Look up ODI 10610924 at NHTSA ↗

1653.3%
ODI 10640680 · 300 mi

AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET…

Look up ODI 10640680 at NHTSA ↗

426.7%
ODI 10836817 · 6,000 mi

1. REAR WINDOWS OPEN 6 TO 8 INCHES UPON RETURNING TO CAR FROM STORE- HAPPENED 4 TIMES. (SITTING IN PARKING LOTS) 2. CAR ON OVERNIGHT IN GARAGE. GARAGE HAS THE GAS FURNACE AND HEATER 3. DOES NOT STEER WHEN YOU WANT IT TO./ JUST TAKES OFF ON ITS OWN/ CAUSED WRECK. SLOW LEFT TURN. WENT ALL BY ITSELF INTO THE SIDEWALK. 4. DOES NOT TURN OFF OR ON WHEN TOLD TO DO SO/ MOVES AFTER PARKED, EVEN IF FULLY BELTED IN 5. THE SYNC DOES NOT WORK AND NAVIGATION GOT ME LOST TWICE IN LA 6. HUMMING NOISES AND VIBRATION BELOW MY FEET AT SPEED (65 TO…

Look up ODI 10836817 at NHTSA ↗

1134.4%
ODI 10939733 · 13,000 mi

I ENTERED THE CAR AND TRIED TO START. IMMEDIATELY IT FAILED TO START AND WARNING LIGHTS CAME ON SAYING NOT TO DRIVE THE CAR THEN IT WENT DARK AND I AM NOT CERTAIN IF THE CAR IS RUNNING OR NOT. I WAS UNABLE TO DRIVE IT AT ALL AND HAD TO GET IT TOWED TO THE DEALER. THIS IS THE SECOND TIME I HAVE HAD RODENT DAMAGE SINCE I BOUGHT THE CAR NEW. FIRST TIME WAS IN AUGUST 2016.

Look up ODI 10939733 at NHTSA ↗

220.0%
ODI 11413387

VEHICLE FINISHED CHARGING, AND THEN WAS UNPLUGGED. VEHICLE'S WARNING SYSTEM SAYS VEHICLE WAS STILL PLUGGED IN AND AND WOULDN'T MOVE. VEHICLE WAS TOWED INTO DEALERSHIP AND DIAGNOSED CHARGING PORT NEEDED TO BE REPLACED. CHARGING PORT IS UNATTAINABLE AND VEHICLE SITS AT DEALERSHIP WITH NO LIGHT AT THE END OF THE TUNNEL. CHARGING PORT UNATTAINABLE, TELLS ME FORD HAS A SERIOUS PROBLEM WITH THIS ISSUE.

Look up ODI 11413387 at NHTSA ↗

Steering
918.0%
ODI 10568796 · 1,512 mi

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE TRAVELING VARIOUS SPEEDS. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 1,512. *TR

Look up ODI 10568796 at NHTSA ↗

26.7%
ODI 10760163 · 3,000 mi

AFTER TRAVELING ABOUT 3,000 MILES TOWING OUR 2014 COAX ENERGI WITHOUT ANY PROBLEMS WE HAD COME TO A STOP AND WHERE MAKING A LEFT TURN AS WE FINISHED THE LEFT TURN AS THE CARS TIRES STARTED TO COME BACK TO CENTER THE TIRES BEGAN SHAKING BACK AND FORTH VIOLENTLY AND ONLY STOPS AFTER YOU COME TO A STOP. THIS ONLY HAPPENS WHEN BEING TOWED BEHIND AN RV. I HAVE FOUND A COUPLE OF POSTS IN THE INTERNET OF PEOPLE HAVING THE SAME PROBLEM WITH THE FORD COAX ENERGI. FORD HAS NO ANSWER FOR THIS. THE CARS MANUAL STATES THAT IT IS TOWABLE BEHIND A MOTORHOME A…

Look up ODI 10760163 at NHTSA ↗

320.0%
ODI 10836817 · 6,000 mi

1. REAR WINDOWS OPEN 6 TO 8 INCHES UPON RETURNING TO CAR FROM STORE- HAPPENED 4 TIMES. (SITTING IN PARKING LOTS) 2. CAR ON OVERNIGHT IN GARAGE. GARAGE HAS THE GAS FURNACE AND HEATER 3. DOES NOT STEER WHEN YOU WANT IT TO./ JUST TAKES OFF ON ITS OWN/ CAUSED WRECK. SLOW LEFT TURN. WENT ALL BY ITSELF INTO THE SIDEWALK. 4. DOES NOT TURN OFF OR ON WHEN TOLD TO DO SO/ MOVES AFTER PARKED, EVEN IF FULLY BELTED IN 5. THE SYNC DOES NOT WORK AND NAVIGATION GOT ME LOST TWICE IN LA 6. HUMMING NOISES AND VIBRATION BELOW MY FEET AT SPEED (65 TO…

Look up ODI 10836817 at NHTSA ↗

39.4%
ODI 11089206 · 15,000 mi

I WAS DRIVING ON A HIGHWAY AND THE STEERING WHEEL STOPPED RESPONDING. THE ONLY WAY TO GET THE STEERING WHEEL TO RESPOND WAS TO MAKE DRASTIC TURNS THAT WOULD TAKE ME ACROSS 3 LANES OF HIGHWAY AND THEN BACK THE OTHER WAY. I FINALLY GOT THE BRAKE TO SLOW ME DOWN ENOUGH, I PULLED OVER. I HAD HIT ANOTHER CAR AND THE C-MAX WAS TOTALED. ACCORDING TO THE FORD DEALER WHERE THE INSURANCE COMPANY TOOK THE CAR, THE STEERING COLUMN WAS DESTROYED IN THE ACCIDENT SO THERE WAS NO WAY TO DETERMINE IF THERE WAS A PROBLEM WITH THE STEERING. SINCE THE CAR WAS TOTA…

Look up ODI 11089206 at NHTSA ↗

110.0%
ODI 11604390

Steering wheel became loose. Within a week I took it into a Ford dealer who confirmed this was a serious safety concern. They worked on the problem a day later. Steering wheel bolt was damaged and would not retain torque. The steering wheel bolt was replaced by dealer.

Look up ODI 11604390 at NHTSA ↗

Power Train
714.0%
ODI 10850301 · 13,400 mi

DRIVING APPROXIMATELY 45MPH AND LOST POWER ON A BUSY ROAD WITH SEMI COMING UP BEHIND ME. DISPLAY STATED "STOP SAFELY NOW".

Look up ODI 10850301 at NHTSA ↗

413.3%
ODI 10846313 · 25,000 mi

UNABLE TO TURN OFF CAR WITH KEYLESS IGNITION. COMPUTER SEEMED TO THINK CAR WAS OFF AND WOULDN'T LET ME TURN IT ON BECAUSE IT THOUGHT IT WAS PLUGGED IN (WHICH IT WAS NOT) AND THE ENGINE WAS RUNNING AND I COULDN'T TURN IT OFF.

Look up ODI 10846313 at NHTSA ↗

16.7%
ODI 11474531 · 90,000 mi

The contact owned a 2015 Ford C-Max Energi. The contact stated upon parking and turning off the vehicle by a river, the vehicle later rolled away into the river. The vehicle was unoccupied. The contact was able to extract the vehicle out of the river with the assistance of professionals. The vehicle was towed to a tow lot where the vehicle was deemed a total loss. The dealer was notified of the failure but provided no assistance. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with …

Look up ODI 11474531 at NHTSA ↗

412.5%
ODI 11141013 · 23,000 mi

WHILE I WAS DRIVING & TURNING AROUND A CORNER ON A CITY STREET IN NEWPORT, RI, A SILENT WARNING FLASHED ON THE CAR DASH IN LARGE RED CAPITAL LETTERS, READING: "STOP SAFELY NOW!" BUT THE ENGINE STOPPED IMMEDIATELY - BEFORE I COULD APPLY THE BRAKE - LEAVING ME STRANDED IN THE MIDDLE OF TRAFFIC. AT THE SAME TIME, A YELLOW "ENGINE" AND "TRACTION CONTROL" ICON APPEARED ON THE DASH. I WAITED A WHILE AND TRIED TO START THE ENGINE, BUT NO RESPONSE. CALLED NEWPORT POLICE TO GET MY CAR OUT OF THE TRAFFIC LANE. TOGETHER, WITH THE POLICE AND A FRIEND WHO …

Look up ODI 11141013 at NHTSA ↗

00.0%

No examples available for this selection.

Unknown Or Other
510.0%
ODI 11024878 · 30,000 mi

UPON BRAKING, THE CAR HAS LURCHED FORWARD ON SEVERAL OCCASIONS, ALMOST REAR ENDING OTHER CARS, HAPPENS IN ALL KINDS OF WEATHER, ROAD SURFACES, INTERMITTENT BUT HAPPENS PROBABLY AT LEAST 3 TIMES PER WEEK. ALSO, WHEN STOPPED AND ACCELERATING, THE CAR HAS A HESITATION ISSUE LIKE NO FUEL GETS TO IT FOR A MOMENT AND THAT HAS HAPPENED 3 TIMES IN THE LAST WEEK AS WELL AS SEVERAL MONTHS AGO

Look up ODI 11024878 at NHTSA ↗

13.3%
ODI 11182029

THE TRANSMISSION WENT OUT AND BASED ON RESEARCH FORD CLAIMED THE TRANSMISSION PROBLEM WAS FIXED FOR THE 2013 MODEL. FORD DOES NOT ACKNOWLEDGE ANY FURTHER TRANSMISSION PROBLEM BUT WHEN I CONTACTED THE CORPORATE OFFICE THEY DID NOT REFUSE TO REPLACE IT COMPLETELY WITHOUT COST.*BF

Look up ODI 11182029 at NHTSA ↗

16.7%
ODI 10836817 · 6,000 mi

1. REAR WINDOWS OPEN 6 TO 8 INCHES UPON RETURNING TO CAR FROM STORE- HAPPENED 4 TIMES. (SITTING IN PARKING LOTS) 2. CAR ON OVERNIGHT IN GARAGE. GARAGE HAS THE GAS FURNACE AND HEATER 3. DOES NOT STEER WHEN YOU WANT IT TO./ JUST TAKES OFF ON ITS OWN/ CAUSED WRECK. SLOW LEFT TURN. WENT ALL BY ITSELF INTO THE SIDEWALK. 4. DOES NOT TURN OFF OR ON WHEN TOLD TO DO SO/ MOVES AFTER PARKED, EVEN IF FULLY BELTED IN 5. THE SYNC DOES NOT WORK AND NAVIGATION GOT ME LOST TWICE IN LA 6. HUMMING NOISES AND VIBRATION BELOW MY FEET AT SPEED (65 TO…

Look up ODI 10836817 at NHTSA ↗

39.4%
ODI 10939733 · 13,000 mi

I ENTERED THE CAR AND TRIED TO START. IMMEDIATELY IT FAILED TO START AND WARNING LIGHTS CAME ON SAYING NOT TO DRIVE THE CAR THEN IT WENT DARK AND I AM NOT CERTAIN IF THE CAR IS RUNNING OR NOT. I WAS UNABLE TO DRIVE IT AT ALL AND HAD TO GET IT TOWED TO THE DEALER. THIS IS THE SECOND TIME I HAVE HAD RODENT DAMAGE SINCE I BOUGHT THE CAR NEW. FIRST TIME WAS IN AUGUST 2016.

Look up ODI 10939733 at NHTSA ↗

220.0%
ODI 11402854 · 14,000 mi

THE CAR WAS IN REVERSE. MY INTENTION WAS CLEARLY TO BACK OUT OF A PARKING STALL. HOWEVER I HIT THE BRAKE, PUT THE CAR IN PARK, ATTEMPTED TO GET OUT OF THE VEHICLE BUT THE CAR KEPT GOING BACK, AT AN ACCELERATED RATE. IT WAS AS IF IT WAS GOING FULL SPEED, IN REVERSE. I COULDN'T STOP IT IN TIME BEFORE HITTING A SIDEWALK AND STAIR CASE BEHIND ME; AS WELL AS SIDE SWIPING A PARKED CAR IN THE STALL TO THE LEFT OF ME. MY DRIVER DOOR WAS DESTROYED BECAUSE IT WAS OPENED. THE AIRBAGS DID NOT DEPLOY.*DT

Look up ODI 11402854 at NHTSA ↗

Structure:Body
48.0%
ODI 10616242 · 10 mi

PURCHASED CAR BROUGHT HOME OPEN REAR HATCH VIA ELC OPENER WHILE OPEN TO FULL HEIGHT AND I WAS IN OPENING IT CAME BACK DOWN OVER 12INCHES CAUSING ME TO HIT MY HEAD ON IT. AS I HAD THE EXACT SAME CAR AND THIS WAS A REPLACEMENT THIS WAS NOT EXPECTED AS MY LAST DID NOT DO THIS (SAME YEAR CMAX COLOR OPT EVERYTHING) TOOK BACK TO DEALER WHERE THEY ORDERED NEW STRUTS TOOK A FEW WEEKS THEN WERE REPLACE DOSE THE SAME THING ON MY SLIGHT INCLINED DRIVEWAY (LIVE IN S FL WE DON'T REALLY HAVE BIG HILLS) TOOK BACK AGAIN THIS TIME THEY CHANGED STRUTS FROM …

Look up ODI 10616242 at NHTSA ↗

310.0%
ODI 10640680 · 300 mi

AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET…

Look up ODI 10640680 at NHTSA ↗

16.7%
ODI 10865727 · 8,200 mi

ABOUT A MONTH AGO IN APRIL 2016, I PULLED INTO MY DRIVEWAY AND UPON PRESSING THE BRAKE PEDAL THE CAR SURGED AHEAD AND STRUCK MY GARAGE DOOR, DAMAGING IT. IN THIS INSTANCE I MOVED THE SHIFT LEVER INTO REVERSE TO STOP THE CAR. ON MAY17, 2016 AFTER PICKING UP MY GRANDSON FROM HIS SCHOOL, I EXPERIENCED A SUDDEN UNEXPLAINED ACCELERATION WITH NO DEPRESSION OF THE GAS PEDAL, AND DESPITE DEPRESSING THE BRAKE PEDAL AS HARD AS I COULD, WOULD NOT STOP UNTIL I HIT AND SEVERELY DAMAGED MY CAR AND 2 OTHER CARS, THEN WAS ONLY ABLE TO STOP THE CAR BY MOVING TH…

Look up ODI 10865727 at NHTSA ↗

26.3%
ODI 10946869 · 2,600 mi

PRESSED THE BRAKES TO STOP IN A PARKING LOT, AND THE CAR TOOK OFF AS OBSESSED AND JUMPED THE CURB AND HIT A HUGE FLOWER POT,

Look up ODI 10946869 at NHTSA ↗

110.0%
ODI 11020018 · 400 mi

WHILE DRIVING, VEHICLE DOORS AND WINDOW AREAS CREAK AS IF THE FRAME/STRUCTURE IS COMPROMISED OR FLEXING UNUSUALLY. MAY BE SIMPLY POOR QUALITY CONSTRUCTION OR POOR LATCHING MECHANISMS, BUT SEEMS UNUSUAL FOR A NEW VEHICLE. CAR PURCHASED NEW AND HAS HAPPENED SINCE NEW; CAR NOW HAS 3,028 MILES ON IT.

Look up ODI 11020018 at NHTSA ↗

Back Over Prevention
12.0%
ODI 11530449 · 144,000 mi

The contact owns a 2013 Ford C-Max Energi. The contact stated while reversing, the back over prevention camera displayed the image upside down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000.

Look up ODI 11530449 at NHTSA ↗

13.3%
ODI 11675104 · 110,700 mi

The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact…

Look up ODI 11675104 at NHTSA ↗

533.3%
ODI 11711546

The contact owns a 2015 Ford C-MAX Energi. The contact stated that while reversing, the rear-view camera displayed a black screen. The contact stated that occasionally the rear-view camera displayed images of previous displays. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The contact was an elderly person who needed the use of the rear-view camera displa…

Look up ODI 11711546 at NHTSA ↗

39.4%
ODI 11583321 · 127,295 mi

The contact owns a 2016 Ford C-Max Energi. The contact stated while in reverse (R) and backing up at 3 MPH the back-over prevention camera failed and displayed a black screen. The contact stated that when the back-over prevention camera failed to operate, the radio and the GPS became inoperable. The contact stated that the back over prevention screen occasionally turned blue or showed a distorted image. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but occurred several times. The conta…

Look up ODI 11583321 at NHTSA ↗

00.0%

No examples available for this selection.

Engine
36.0%
ODI 10850301 · 13,400 mi

DRIVING APPROXIMATELY 45MPH AND LOST POWER ON A BUSY ROAD WITH SEMI COMING UP BEHIND ME. DISPLAY STATED "STOP SAFELY NOW".

Look up ODI 10850301 at NHTSA ↗

26.7%
ODI 10906166 · 52,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUEST…

Look up ODI 10906166 at NHTSA ↗

16.7%
ODI 10865727 · 8,200 mi

ABOUT A MONTH AGO IN APRIL 2016, I PULLED INTO MY DRIVEWAY AND UPON PRESSING THE BRAKE PEDAL THE CAR SURGED AHEAD AND STRUCK MY GARAGE DOOR, DAMAGING IT. IN THIS INSTANCE I MOVED THE SHIFT LEVER INTO REVERSE TO STOP THE CAR. ON MAY17, 2016 AFTER PICKING UP MY GRANDSON FROM HIS SCHOOL, I EXPERIENCED A SUDDEN UNEXPLAINED ACCELERATION WITH NO DEPRESSION OF THE GAS PEDAL, AND DESPITE DEPRESSING THE BRAKE PEDAL AS HARD AS I COULD, WOULD NOT STOP UNTIL I HIT AND SEVERELY DAMAGED MY CAR AND 2 OTHER CARS, THEN WAS ONLY ABLE TO STOP THE CAR BY MOVING TH…

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39.4%
ODI 11141013 · 23,000 mi

WHILE I WAS DRIVING & TURNING AROUND A CORNER ON A CITY STREET IN NEWPORT, RI, A SILENT WARNING FLASHED ON THE CAR DASH IN LARGE RED CAPITAL LETTERS, READING: "STOP SAFELY NOW!" BUT THE ENGINE STOPPED IMMEDIATELY - BEFORE I COULD APPLY THE BRAKE - LEAVING ME STRANDED IN THE MIDDLE OF TRAFFIC. AT THE SAME TIME, A YELLOW "ENGINE" AND "TRACTION CONTROL" ICON APPEARED ON THE DASH. I WAITED A WHILE AND TRIED TO START THE ENGINE, BUT NO RESPONSE. CALLED NEWPORT POLICE TO GET MY CAR OUT OF THE TRAFFIC LANE. TOGETHER, WITH THE POLICE AND A FRIEND WHO …

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00.0%

No examples available for this selection.

Fuel/Propulsion System
36.0%
ODI 10899097 · 49,000 mi

WHILE DRIVING ON AN INTERSTATE AT NIGHT AT 70MPH THE CAR TURNED OFF ITS PROPULSION SYSTEM WITHOUT WARNING. A RED WARNING INDICATOR CAME ON STAYING STOP SAFELY NOW. MY WIFE WAS ABLE TO PULL TO THE SIDE OF THE INTERSTATE. SHE TURNED THE CAR OFF AND IT RESTARTED. THE NEXT DAY SHE DROVE IT TO THE SUPERMARKET. ON THE 2 MILE DRIVE HOME IT STOPPED MULTIPLE TIMES WHILE THE CAR WAS IN MOTION JUST LIKE IT HAD ON THE INTERSTATE. THIS SEEMS VERY SIMILAR TO THE PROBLEMS THAT LED TO A RECALL ON THE FORD FOCUS ELECTRIC, WHICH WAS MADE IN THE SAME PLANT …

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310.0%
ODI 10783553 · 4,000 mi

WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG …

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

220.0%
ODI 11219149 · 11,895 mi

VEHICLE SHUTS DOWN WHILE DRIVING ON THE ROAD/INTERSTATE. THIS IS A VEHICLE WITH A PLUG-IN BATTERY PROPULSIVE SYSTEM. HAS HAPPENED 4X THIS YEAR. TWICE ON I-96 IN MICHIGAN THIS PAST WEEKEND AND 2X LOCALLY. HAPPENED WHEN SWITCHING FROM DRIVE MODE "AUTO" ON THE DASH TO "EV LATER". GET ALL KINDS OF WARNING LIGHTS AND THE DREADED STOP SAFELY NOW WARNING. MAY BE RELATED TO WIRE TO HYBRID BATTERY PACK AND/OR HEAT OF BATTERY PACK.

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Electrical System10,000–32,000 mi25,000 mi9
ODI 10640680 · 300 mi

AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET…

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ODI 10695314 · 10,000 mi

THE CAR HAS 2-4 CONNECTIONS FOR A CELL PHONE AND THE USB CONNECTIONS ARE LOCATED IN THE CENTER CONSUL AND WHEN IT IS USED IT CONNECTS TO THE DISPLAY MONITOR ON THE DASH. BUT WHEN IT IS USED FOR A CELL PHONE THE CELL PHONE WILL NOT CHARGED AT ANY RATE. THE CELL PHONE GOES COMPLETELY DEAD AND IT IS NO LONGER A PART OF THE CAR/PHONE SYSTEM. I TRIED USING DIFFERENT TYPES OF CHARGING CORDS AND I HAVE AN IPHONE 5S. I EVEN TURN-OFF THE PHONE TO GET IT TO CHARGE BUT NOTHING WORKS. I HAVE TO CONNECT THE PHONE TO THE BACK SEAT PLUG WHICH IS VERY I…

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ODI 10783553 · 4,000 mi

WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG …

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Power TrainToo few reports for a range25,000 mi1 (sparse)
ODI 10846313 · 25,000 mi

UNABLE TO TURN OFF CAR WITH KEYLESS IGNITION. COMPUTER SEEMED TO THINK CAR WAS OFF AND WOULDN'T LET ME TURN IT ON BECAUSE IT THOUGHT IT WAS PLUGGED IN (WHICH IT WAS NOT) AND THE ENGINE WAS RUNNING AND I COULDN'T TURN IT OFF.

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Fuel/Propulsion SystemToo few reports for a range32,000 mi3 (sparse)
ODI 10783553 · 4,000 mi

WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG …

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ODI 11012155 · 36,000 mi

THE PORTABLE CHARGER WALL PLUG MELTED WHILE CHARGING. THE PLASTIC MELTED AND WAS TOO HOT TO TOUCH. THIS WAS AFTER TWO HOURS OF CHARGING AN EMPTY BATTERY. FORD IS NOT REPLACING IT UNDER WARRANTY, IS IT IS JUST OUTSIDE 3 YEARS.

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ODI 11016422 · 32,000 mi

RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE …

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Structure:BodyToo few reports for a range300 mi1 (sparse)
ODI 10640680 · 300 mi

AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET…

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EngineToo few reports for a range56,000 mi2 (sparse)
ODI 10906166 · 52,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUEST…

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ODI 11064444 · 60,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 65 MPH, THE "STOP SAFELY NOW" MESSAGE APPEARED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALHAMBRA FORD IN ALHAMBRA, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

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Latches/Locks/Linkages:Doors:LatchToo few reports for a range32,500 mi2 (sparse)
ODI 10906166 · 52,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUEST…

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ODI 10969019 · 13,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 40 MPH, THE LATCHES FAILED AND ALL FOUR OF THE DOORS OPENED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FAILED AND NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THEY COULD ONLY PERFORM THE REPAIR WITH ANOTHER DEFECTIVE PART BECAUSE THE MANUFACTURER HAD NOT PROVIDED THE CORRECT PARTS TO CONDUCT THE RECALL REPAIR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED DUE TO THE FAULTY REPAIR PARTS. THE M…

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SteeringToo few reports for a range21,996 mi2 (sparse)
ODI 10760163 · 3,000 mi

AFTER TRAVELING ABOUT 3,000 MILES TOWING OUR 2014 COAX ENERGI WITHOUT ANY PROBLEMS WE HAD COME TO A STOP AND WHERE MAKING A LEFT TURN AS WE FINISHED THE LEFT TURN AS THE CARS TIRES STARTED TO COME BACK TO CENTER THE TIRES BEGAN SHAKING BACK AND FORTH VIOLENTLY AND ONLY STOPS AFTER YOU COME TO A STOP. THIS ONLY HAPPENS WHEN BEING TOWED BEHIND AN RV. I HAVE FOUND A COUPLE OF POSTS IN THE INTERNET OF PEOPLE HAVING THE SAME PROBLEM WITH THE FORD COAX ENERGI. FORD HAS NO ANSWER FOR THIS. THE CARS MANUAL STATES THAT IT IS TOWABLE BEHIND A MOTORHOME A…

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ODI 11153596 · 40,992 mi

AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.

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Back Over PreventionToo few reports for a range110,700 mi1 (sparse)
ODI 11675104 · 110,700 mi

The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact…

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-100None

No examples available for this selection.

2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-071None
ODI 11675104 · 110,700 mi

The contact owns a 2014 Ford C-Max Energi. The contact stated while attempting to reverse, the rear-view camera displayed a blank screen. Several unknown messages were displayed. A dealer was contacted. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The vehicle was then taken to the dealer to be diagnosed and it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired; however, the contact stated that two computer modules were replaced. The contact…

Look up ODI 11675104 at NHTSA ↗

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-09 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 28 reports

2016: 8 complaints · 2017: 2 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2016048
2017112
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20163200
20171000

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentElectrical SystemPower TrainFuel/Propulsion SystemStructure:BodyEngineLatches/Locks/Linkages:Doors:LatchSteeringBack Over Prevention
Electrical System—
1
ODI 10846313 · 25,000 mi

UNABLE TO TURN OFF CAR WITH KEYLESS IGNITION. COMPUTER SEEMED TO THINK CAR WAS OFF AND WOULDN'T LET ME TURN IT ON BECAUSE IT THOUGHT IT WAS PLUGGED IN (WHICH IT WAS NOT) AND THE ENGINE WAS RUNNING AND I COULDN'T TURN IT OFF.

Look up ODI 10846313 at NHTSA ↗

2
ODI 10783553 · 4,000 mi

WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG …

Look up ODI 10783553 at NHTSA ↗

ODI 11016422 · 32,000 mi

RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE …

Look up ODI 11016422 at NHTSA ↗

2
ODI 10640680 · 300 mi

AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET…

Look up ODI 10640680 at NHTSA ↗

ODI 11161151

I BOUGHT THIS VEHICLE USED IN MARCH OF 2018. THE 12 VOLT BATTERY HAS COMPLETELY DRAINED NUMEROUS TIMES THE FIRST MONTH I OWNED IT. ABOUT 10 - 12 TIMES. FINALLY IN APRIL OF 2018 I REPLACED THE 12 VOLT BATTER TO THE TUNE OF $155.00. I THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM. IT DID FOR A FEW WEEKS. THEN I WOULD GET UP TO LEAVE FOR WORK AND MY BATTERY WOULD BE DEAD AGAIN. I HAVE BEEN AVERAGING 3-4 JUMPS A WEEK TO GET CAR RUNNING. THE BATTERY WAS REPLACED YET AGAIN IN JULY 2018. THIS WEEK I HAVE HAD TO JUMP MY CAR A TOTAL OF 6 TIMES IN 5 DAYS. …

Look up ODI 11161151 at NHTSA ↗

0000
Power Train
1
ODI 10846313 · 25,000 mi

UNABLE TO TURN OFF CAR WITH KEYLESS IGNITION. COMPUTER SEEMED TO THINK CAR WAS OFF AND WOULDN'T LET ME TURN IT ON BECAUSE IT THOUGHT IT WAS PLUGGED IN (WHICH IT WAS NOT) AND THE ENGINE WAS RUNNING AND I COULDN'T TURN IT OFF.

Look up ODI 10846313 at NHTSA ↗

—000000
Fuel/Propulsion System
2
ODI 10783553 · 4,000 mi

WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG …

Look up ODI 10783553 at NHTSA ↗

ODI 11016422 · 32,000 mi

RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE …

Look up ODI 11016422 at NHTSA ↗

0—00000
Structure:Body
2
ODI 10640680 · 300 mi

AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET…

Look up ODI 10640680 at NHTSA ↗

ODI 11161151

I BOUGHT THIS VEHICLE USED IN MARCH OF 2018. THE 12 VOLT BATTERY HAS COMPLETELY DRAINED NUMEROUS TIMES THE FIRST MONTH I OWNED IT. ABOUT 10 - 12 TIMES. FINALLY IN APRIL OF 2018 I REPLACED THE 12 VOLT BATTER TO THE TUNE OF $155.00. I THOUGHT THIS WOULD TAKE CARE OF THE PROBLEM. IT DID FOR A FEW WEEKS. THEN I WOULD GET UP TO LEAVE FOR WORK AND MY BATTERY WOULD BE DEAD AGAIN. I HAVE BEEN AVERAGING 3-4 JUMPS A WEEK TO GET CAR RUNNING. THE BATTERY WAS REPLACED YET AGAIN IN JULY 2018. THIS WEEK I HAVE HAD TO JUMP MY CAR A TOTAL OF 6 TIMES IN 5 DAYS. …

Look up ODI 11161151 at NHTSA ↗

00—0000
Engine0000—
1
ODI 10906166 · 52,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUEST…

Look up ODI 10906166 at NHTSA ↗

00
Latches/Locks/Linkages:Doors:Latch0000
1
ODI 10906166 · 52,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUEST…

Look up ODI 10906166 at NHTSA ↗

—00
Steering000000—0
Back Over Prevention0000000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

3 patterns with matching reports.

Stalling or loss of power

2 mentions · 6.7% of complaints

Median mileage: 56,000 mi (2 usable records).

ODI 10906166 · 52,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RODS AND PISTONS FRACTURED AND CAUSED THE ENGINE TO FAIL. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. .....UPDATED 10/13/16 *BF THE CONSUMER STATED THE RADIATOR NEEDED TO BE REPLACED. THE DRIVER'S SIDE DOOR OPENED WHILE DRIVING. THE CONSUMER REQUEST…

Look up ODI 10906166 at NHTSA ↗

ODI 11064444 · 60,000 mi

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. WHILE DRIVING 65 MPH, THE "STOP SAFELY NOW" MESSAGE APPEARED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ALHAMBRA FORD IN ALHAMBRA, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Look up ODI 11064444 at NHTSA ↗

Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Warning lights and dashboard alerts

2 mentions · 6.7% of complaints

Median mileage: 4,000 mi (1 usable records).

ODI 10783553 · 4,000 mi

WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG …

Look up ODI 10783553 at NHTSA ↗

ODI 11518212

The contact owns a 2014 Ford C-Max Energi. The contact stated that while stopped at a traffic light, the vehicle was idling rough. The check engine warning light illuminated intermittently. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, who confirmed a transmission failure to the contact. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Look up ODI 11518212 at NHTSA ↗

Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Steering assistance concerns

1 mentions · 3.3% of complaints

Median mileage: 40,992 mi (1 usable records).

ODI 11153596 · 40,992 mi

AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.

Look up ODI 11153596 at NHTSA ↗

Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b