U.S. public vehicle records

Ford C-MAX electrical problems

70 complaint narratives mention electrical terms.

Key facts

366 owner complaints analyzed

12 distinct recall campaigns

53,000 mi median reported failure mileage

Scope: 2013 to 2018 model years. Data updated: 2026-10-01 (October 1, 2026). 210 complaints include usable failure mileage. View data status.

Electrical and battery issues evidence

70 of 366 complaints match this topic (19.1%). The keyword filter can include complaints that mention a transmission without reporting its failure. View matching rules.

Owner report 10594601 · 2014-05-28 (May 28, 2014)

CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER …

Owner-reported narrative. 32,000 miles reported. Look up ODI 10594601 at NHTSA ↗

Owner report 10595419 · 2014-06-01 (June 1, 2014)

VEHICLE PARKED IN GARAGE OVER NIGHT. DEAD BATTERY. TOWED TO DEALER. COULD NOT FIND A PROBLEM. JUNE 1 VEHICLE PARKED IN GARAGE OVER NIGHT, DEAD BATTERY IN THE MORNING. *TR

Owner-reported narrative. 2,400 miles reported. Look up ODI 10595419 at NHTSA ↗

Owner report 10630321 · 2014-09-03 (September 3, 2014)

UPON RETURNING TO CAR AND ATTEMPTING TO 'START' THE ENGINE, COMPLETE CATASTROPHIC ELECTRICAL FAILURE. EVERY DASHBOARD COMPONENT DEAD. CALLED FORD ROADSIDE SERVICE (A DIFFERENT NIGHTMARE), CAR EVENTUALLY TOWED TO DEALER AND BCM REPLACED, BCM AND PCM BOTH RESET. THEN ISSUE OCCURRED AGAIN 9/2/2014 AT 22000 MILES. TOWED TO DEALER, STILL AWAITING WORD ON WHAT WENT WRONG THIS TIME. IT IS BECOMING VERY UNSETTLING TO DRIVE THIS CAR FEARING IT WILL FAIL WHILE DRIVING. ADDITIONALLY, THERE HAVE BE AT LEAST 5 FAILURES OF THE MYSYNC - ALL DURING TR…

Owner-reported narrative. 13,000 miles reported. Look up ODI 10630321 at NHTSA ↗

Owner report 10668308 · 2014-12-26 (December 26, 2014)

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.

Owner-reported narrative. 3,400 miles reported. Look up ODI 10668308 at NHTSA ↗

Owner report 10680352 · 2015-02-01 (February 1, 2015)

BATTERY FAILS TO CHARGE ON EARLY MODEL 2013 C-MAX SES. FORD RECOGNIZES PROBLEM AND HAS APPLIED 3 FIRMWARE UPDATES WHICH DO NOT WORK. BLAMES PROBLEM ON LOW-MILEAGE DRIVERS. YET PROBLEM HAS OCCURRED AFTER 2 PREVIOUS DAYS OF LONG DISTANCE DRIVING AND IN BOTH HOT AND COLD WEATHER. NO LONGER OWN THE CAR BECAUSE IT COULD HAVE LEFT MY WIFE OR ME STRANDED. *TR

Owner-reported narrative. 5,000 miles reported. Look up ODI 10680352 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

366 unique complaints in this selection. Analysis snapshot: 2026-10-01.

57.4%Usable mileage210 / 366 records

100.0%Valid incident date366 / 366 records

100.0%Valid filing date366 / 366 records

100.0%Ordered incident and filing dates366 / 366 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2013	2014	2015	2016	2017	2018
Electrical System	5026.7% ODI 10594601 · 32,000 mi CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER … Look up ODI 10594601 at NHTSA ↗	1721.3% ODI 10633639 · 2,100 mi 1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE… Look up ODI 10633639 at NHTSA ↗	815.4% ODI 11031986 · 38,173 mi VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE… Look up ODI 11031986 at NHTSA ↗	29.1% ODI 11031781 · 15,000 mi THE CAR WENT INTO "LIMP" MODE WHILE GOING 70 MPH. TOOK THE CAR IN AND WE WERE TOLD IT HAD A RECALL ON THE ELECTRONIC THROTTLE BODY. WE NEVER RECEIVED A RECALL NOTICE AND IT ISN'T LISTED ON THE NHTSA SITE. Look up ODI 11031781 at NHTSA ↗	16.7% ODI 11568220 Rear back-up camera does not display on dashboard console screen when air temperature is cold, i.e. below about 45º, and will only turn back on when the car has sufficiently warmed up after driving some distance. This has been happening for at least two years. When the camera is not working, there is a blind spot directly behind the car. The rear of the car proximity warning signal still works, but the screen remains black. I brought this problem to the attention of the dealership service manager, who told me he could not find anything obviou… Look up ODI 11568220 at NHTSA ↗	220.0% ODI 11309434 · 46,500 mi ELECTRICAL GREMLINS SINCE THE FIRST DAY. TOUCHSCREEN WENT ON AND OFF, PHONE DIDN'T CHARGE, DOOR HANDLES DON'T WORK, GARAGE DOOR OPENER FORGOT SETTINGS, PRESETS ON DASH WOULD BLINK OUT OF MEMORY. ULTIMATELY THE CAR DIDN'T EVEN START. BUT FOR ALL OF THESE PROBLEMS, SOMETIMES THEY WOULD WORK, SOMETIMES THEY WOULDN'T. ULTIMATELY GOT THE YELLOW WRENCH OF DEATH. BROUGHT IT IN REPEATEDLY AND THEY COULD NEVER REPRODUCE THE PROBLEM, UNTIL THE DAY IT WOULDN'T START AT ALL AND THE WRENCH WAS ON THE DASH. FINALLY DIAGNOSED OPEN SEAMS ON THE BACK HINGES T… Look up ODI 11309434 at NHTSA ↗
Power Train	3719.8% ODI 10594601 · 32,000 mi CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER … Look up ODI 10594601 at NHTSA ↗	1721.3% ODI 10789796 · 20,000 mi EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM… Look up ODI 10789796 at NHTSA ↗	713.5% ODI 10895980 · 5,000 mi REVERSE GEAR SETTING ACTUALLY PUT THE CAR IN DRIVE AFTER STARTING THE PARKED CAR ND ATTEMPTING TO BACK OUT OFPARKING SPACE. I TRIED TURNING OFF ENGINE, AND THE SAME THING OCCURRED, THE CAR CONTINUED TO CREEP FORWARD UNTIL THE CAR MADE CONTACT WITH THE PARKING SPACE SIGN. THIS IS NOT A SMALL ISSUE AS 1) IT PROBABLY OCCURRED PREVIOUSLY WITH THE SAME MODEL IN THE SAME FLEET AND LEASER CHARGED ME UPWARD OF FIVE HUNDRED DOLLARS TO FIX VOSMETIC DAMAGE CAUSED WHILE PARALLEL PARKING AND 2) THUS COULD CAUSE BODILY INJURY HAD THE PARKING SPACE NOT BEEN… Look up ODI 10895980 at NHTSA ↗	29.1% ODI 11058297 · 18,000 mi TL* THE CONTACT OWNS A 2016 FORD C-MAX HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SHUT DOWN AND THE "STOP NOW PULL OVER" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND TOWED TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. BF * *TR Look up ODI 11058297 at NHTSA ↗	320.0% ODI 11318715 · 33,000 mi THE CAR WAS IN ACCELERATION MODE AT EVERY SPEED ON THE HIGHWAY, RESIDENTIAL STREETS, AT STOP SIGNS, ALWAYS EXCEEDING THE SPEED LIMITS. I CONTINUALLY BRAKED TO MAINTAIN CONTROL. TIRES SQUEALED WHEN I RELEASED THE BRAKE AT STOP SIGNS. THERE WAS NOTHING UNDER THE GAS PEDAL. I DIDN'T DARE DRIVE INTO THE GARAGE; THE CAR WOULD HAVE BEEN IN THE KITCHEN. WHEN I PUT IT IN PARK, ENGINE STILL REVVED. Look up ODI 11318715 at NHTSA ↗	110.0% ODI 11539404 The contact owns a 2018 Ford C-MAX Hybrid. The contact stated that after coming to a complete stop at a red light, the vehicle inadvertently stalled and lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure had since become a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure… Look up ODI 11539404 at NHTSA ↗
Steering	3920.9% ODI 10587639 · 5,900 mi DRIVING ON THE INTERSTATE FREEWAY AT NIGHT. A LIGHT WARNING OF POWER STEERING PROBLEM CAME ON. EXITED AND WENT TO A TRUCK STOP. RESTARTED CAR BUT THE POWER STEERING DIDN'T WORK. VERY DIFFICULT TO STEER. HAD TO HAVE CAR TOWED. THERE WAS NO APPARENT CAUSE. *TR Look up ODI 10587639 at NHTSA ↗	1417.5% ODI 10633639 · 2,100 mi 1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE… Look up ODI 10633639 at NHTSA ↗	611.5% ODI 11206788 · 45,000 mi WHEN STARTING THE CAR ONE DAY, I GOT A MESSAGE ON THE DASHBOARD THAT THERE WAS A POWER ASSIST STEERING FAILURE - STEERING WAS MANUAL AND VERY HEAVY. NO CODES PRESENT AND THE PROBLEM SEEMED TO GO AWAY. IT CAME BACK AGAIN ANOTHER TIME WHILE DRIVING AND WENT AWAY AGAIN. THE POWER ASSIST SEEMS TO BE WORKING BUT IS "STICKY" AND THE WHEEL STAYS LOCKED AT FIRST WHEN THE CAR IS STARTED. TOOK IT TO THE DEALER AND THEY SAID THAT THE STEERING GEAR FAILED AND NEEDS REPLACEMENT AT $2300+. THE CAR HAS ONLY 45000 MILES ON IT. THIS IS CLEARLY A FAULTY PART. Look up ODI 11206788 at NHTSA ↗	00.0% No examples available for this selection.	320.0% ODI 11131163 · 13,100 mi TL* THE CONTACT OWNS A 2017 FORD C-MAX. WHILE DRIVING 50 MPH, THE STEERING COLUMN FELT LOOSE AS IF IT WERE NOT ATTACHED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BOKAN FORD (2 FRANKLIN PARK W #1, ST ALBANS CITY, VT), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,100. Look up ODI 11131163 at NHTSA ↗	220.0% ODI 11140092 · 3,000 mi STEERING AT HIGHWAY SPEEDS IS UNSAFE AS VEHICLE WANDERS WITHIN LANE PURPORTEDLY DUE TO ELECTRIC-ASSIST POWER STEERING. SPEEDS ABOVE 40MPH, VEHICLE REQUIRES EXCESSIVE STEERING INPUT TO STAY WITHIN LANE. Look up ODI 11140092 at NHTSA ↗
Unknown Or Other	2613.9% ODI 10992964 · 78,000 mi OEM ELECTRIC CHARGER (A SEPARATE MECHANISM NOT A PART OF THE VEHICLE) CAUGHT FIRE UPON PLUGGING IT INTO A SOCKET (SAME CHARGER, SAME SOCKET HAS BEEN USED FOR OVER 3 YEARS) Look up ODI 10992964 at NHTSA ↗	1923.8% ODI 10928128 I RECEIVED A LETTER INFORMING ME OF THE RECALL ON THE DOOR LATCH, HOWEVER PARTS WILL NOT BE AVAILABLE UNTIL POSSIBLY THE 2ND QUARTER 2017. CONSIDERING MY LATCH ON THE BACK OPENS SOMETIMES, I AM CERTAINLY CONCERNED FOR MY DOORS OPENING WITH MY KIDS. HAVING TO WAIT IS UNACCEPTABLE. I SHOULD HAVE BEEN PROVIDED A LOANER CAR UNTIL MINE IS FIXED. I AM VERY10 DISSATISFIED WITH FORD MOTOR COMPANY. *TR Look up ODI 10928128 at NHTSA ↗	713.5% ODI 10954093 · 40,000 mi 1. ON TAKING A TRIP FROM PANAMA CITY BEACH, FL TO INDIANAPOLIS, IN THIS CMAX WAS PARKED & LOCKED IN THE NORTHWEST FLORIDA BEACHES PARKING LOT AT APPROXIMATELY 9 AM CST 2. AT APPROXIMATELY 4:30 PM EST A TELEPHONE CALL WAS RECEIVED FROM THE AIRPORT POLICE INFORMING ME THAT THE CMAX WAS IN THE PARKING LOT RUNNING WITH THE LIGHTS ON AND I WAS ASKED TO GO TO THE PARKING LOT AND TURN THE AUTOMOBILE OFF. AFTER I INFORMED THE OFFICER THAT I WAS IN INDIANA AND COULD NOT COMPLY WITH THE REQUEST, I PROCEEDED TO MAKE NUMEROUS TELEPHONE CALLS; FORD MOTOR… Look up ODI 10954093 at NHTSA ↗	522.7% ODI 10855102 · 20,000 mi HEAD IMPACT - PREVIOUSLY RECALLED IN JULY 2013 BY FORD MOTOR COMPANY FOR HEADLINER DESIGN ISSUES. STRUCK WHEN TURNING VEHICLE ONTO HIGHWAY. Look up ODI 10855102 at NHTSA ↗	426.7% ODI 11051973 · 10,500 mi THE PARK ASSIST FAILED WHEN THE AUTOMATED SYSTEM WAS PARKING MY VEHICLE IN A PARALLEL PARKING SPACE. THE PARK ASSIST SYSTEM APPEARED TO BE FUNCTIONING PROPERLY UNTIL DURING THE VEHICLE'S IT'S INITIAL BACKUP MANEUVER WHEN IT BACKED MY VEHICLE INTO A PARKED PICKUP TRUCK IN THE ADJACENT PARKING STALL WITHOUT WARNING. FORTUNATELY DAMAGE WAS LIMITED TO PAINT DAMAGE ON MY VEHICLE'S BUMPER WITH DO DAMAGE TO THE VEHICLE IN THE ADJACENT PARKING STALL. THE LOCAL FORD DEALERSHIP HERE IN BRANDON FLORIDA HAS TESTED THE SYSTEM AND REPORTED THAT THE SYSTEM I… Look up ODI 11051973 at NHTSA ↗	110.0% ODI 11309434 · 46,500 mi ELECTRICAL GREMLINS SINCE THE FIRST DAY. TOUCHSCREEN WENT ON AND OFF, PHONE DIDN'T CHARGE, DOOR HANDLES DON'T WORK, GARAGE DOOR OPENER FORGOT SETTINGS, PRESETS ON DASH WOULD BLINK OUT OF MEMORY. ULTIMATELY THE CAR DIDN'T EVEN START. BUT FOR ALL OF THESE PROBLEMS, SOMETIMES THEY WOULD WORK, SOMETIMES THEY WOULDN'T. ULTIMATELY GOT THE YELLOW WRENCH OF DEATH. BROUGHT IT IN REPEATEDLY AND THEY COULD NEVER REPRODUCE THE PROBLEM, UNTIL THE DAY IT WOULDN'T START AT ALL AND THE WRENCH WAS ON THE DASH. FINALLY DIAGNOSED OPEN SEAMS ON THE BACK HINGES T… Look up ODI 11309434 at NHTSA ↗
Engine	168.6% ODI 10596907 · 16,800 mi UNDER NORMAL OPERATING CONDITIONS, MY HUSBAND BUMPED THE IGNITION KEY WITH HIS KNEE AND THE CAR TURNED OFF. HE QUICKLY FIGURED OUT WHAT HAD HAPPENED AND PULLED OVER AND RESTARTED IT AND WE CONTINUED ON. *TR Look up ODI 10596907 at NHTSA ↗	56.3% ODI 10633639 · 2,100 mi 1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE… Look up ODI 10633639 at NHTSA ↗	23.8% ODI 11344265 · 38,167 mi WHEN PARKING OR STOPING, TURNING THE KEY OFF, REMOVING THE KEY THE ENGINE WILL KEEP RUNNING. THIS WAS REPORTED TO FORD UNDER WARRANTIES. THIS IS EASY TO CATCH IN A CLOSED GARAGE BUT IMPOSSIBLE TO DETECT OUTSIDE (NO NOISE WHEN WALKING AWAY FROM CAR) 6 TIMES IN THE LAST 3 YEARS. Look up ODI 11344265 at NHTSA ↗	14.5% ODI 11643456 · 44,530 mi The contact owned a 2016 Ford C-Max. The contact stated that while coming to a stop in a parking lot attempting to obtain mail from a mailbox; the vehicle independently accelerated and it was unknown what gear the vehicle was stationed in. In addition, it was unknown if the brake pedal was depressed or the gear the vehicle was in at the time of the failure. The vehicle had struck and knocked 3 mailboxes down and crashed into the front passenger side corner panel of a Mail Van coming to a stop as it was revving. The vehicle traveled 26 feet from… Look up ODI 11643456 at NHTSA ↗	16.7% ODI 11585231 Car accelerated by itself in Drive. I'd to either apply brake or put the car in Neutral to stop it. When shifted back to D, it auto accelerated. After I got home, shut it off and after 10 min. it started working normally. Look up ODI 11585231 at NHTSA ↗	00.0% No examples available for this selection.
Air Bags	42.1% ODI 10614693 · 1,500 mi THE DASHBOARD ON THE PASSENGER SIDE IS MISALIGNED, BENT UPWARD AND OUT, NOT MEETING THE DOOR PANEL/TOP OF DASH PROPERLY AS DOES THE DRIVERS SIDE. THIS MISALIGNMENT CREATES A GAP BETWEEN THE DASH AND DOOR PANEL, NORMALLY LESS THAN A PENCIL WIDTH, OF NEARLY A HANDS WIDTH. ALSO, THE GAP BETWEEN TOP OF THE DASH, NORMALLY FLUSH WITH THE OTHER DASH MOLDINGS, IS POPPED UP 1/2 INCH OR MORE. THIS INCONSISTENT ALIGNMENT IS VERIFIED BY VIEWING OTHER C-MAX VEHICLES. MY CONCERN BESIDES THE QUALITY OF FITMENT IS THE AIRBAG ALIGNMENT DURING A CRASH. IS TH… Look up ODI 10614693 at NHTSA ↗	45.0% ODI 10956017 · 50,000 mi AIR BAG WARNING LIGHT STAYS ON CONTINUOUSLY - DEFECT/MALFUNCTION PER OWNER'S MANUAL. OTHER YEARS OF THE SAME MODEL HAS BEEN ID AND RECALL IS AFFECT FOR THE SAME AIRBAG WARNING LIGHT PROBLEM AND POSSIBLE FAILURE OR DEPLOYMENT OF THE AIRBAG UPON IMPACT. THE DEALER IS RELUCTANT TO CHECK IT UNTIL I PROVIDED A RECALL # "14S04" FOR THE OTHER YEARS AFFECTED. Look up ODI 10956017 at NHTSA ↗	59.6% ODI 10811026 · 10,000 mi I WAS MAKING A LEFT TURN. I WAS STRUCK BY A VEHICLE TRAVELING AT A HIGH RATE OF SPEED. THE IMPACT WAS TO THE FRONT PASSENGER SIDE WHEEL. MY VEHICLE WAS SPUN AROUND 45 DEGREES IN THE OPPOSITE DIRECTION AND I WAS TOSSED AROUND IN THE VEHICLE WITH MY SEAT BELT ON. THE CARS COMPUTER DETECTED AN IMPACT SERIOUS ENOUGH TO INITIATE A 911 CALL. NO AIRBAGS DEPLOYED. Look up ODI 10811026 at NHTSA ↗	14.5% ODI 11360814 · 32,480 mi THE PASSENGER-SIDE BOTTOM CORNER OF THE WINDSHIELD HAS BECOME UNGLUED. A GLASS REPAIR SHOP INFORMED US THAT THE FRONT PASSENGER AIR BAD DEPLOYS OFF OF THE WINDSHIELD. IN THE EVENT OF AN ACCIDENT, THE PASSENGER SIDE FRONT AIR BAG MAY NOT FUNCTION PROPERLY, RESULTING IN INCREASED RISK OF INJURY TO THE FRONT SEAT PASSENGER. WE NOTICED THE RIGHT BOTTOM CORNER OF THE WINDSHIELD LIFTING UP WHEN WE WERE CLEANING THE WINDSHIELD FROM THE INSIDE. THE VEHICLE IS BEING TAKEN TO FORD FOR A DIAGNOSTIC EVALUATION, BUT ALL WARRANTIES HAVE EXPIRED. Look up ODI 11360814 at NHTSA ↗	00.0% No examples available for this selection.	220.0% ODI 11545455 I totalled my car. The steering wheel airbag failed to inflate Look up ODI 11545455 at NHTSA ↗
Vehicle Speed Control	84.3% ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗	22.5% ODI 10660656 2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. JB UPDATED 12/14/14*JB Look up ODI 10660656 at NHTSA ↗	23.8% ODI 11196290 2015 FORD C-MAX. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. LD THE CONSUMER STATED UPON ALLOWING THE VEHICLE TO DRIFT INTO THE GARAGE, WITHOUT DEPRESSING THE GAS, THE VEHICLE LURCHED FORWARD RAMMING INTO THE INNER WALL. WHILE REVERSING DIRECTLY AFTER THE INCIDENT, THE LURCHED BACKWARDS. THE DEALER WAS NOTIFIED. JS Look up ODI 11196290 at NHTSA ↗	14.5% ODI 11033441 · 16,331 mi RECEIVED A LETTER FROM FORD ALTHOUGH FORD IS NOT CALLING THIS A RECALL I BELIEVE IT IS PRETTY SERIOUS. THIS IF FOR THE CUSTOMER SATISFACTION PROGRAM;17B28 FORD IS SAYING THE ELECTRONIC THROTTLE BODY MAY DEVELOP CONTAMINATION AND MAY RESULT IN THE VEHCILE ENTERING A PROTECTIVE LOW-SPEED MODE WHICH CAN BE DANGEROUS IF THIS HAPPENS ON THE HIGHWAY. I CALLED MY LOCAL DEALER AND THEY ARE SAYING THAT THE THE NEXT APPOINTMENT FOR THIS FIX IS NOT UNTIL AUGUST 2018! I THINK THIS IS A PRETTY SERIOUS PROBLEM THAT FORD SHOULD FIX RIGHT AWAY. I HAVE NOT HA… Look up ODI 11033441 at NHTSA ↗	320.0% ODI 11318708 · 1 mi UNCOMMANDED ACCELERATION. THE CAR ACCELERATED TO ABOVE HIGHWAY SPEED, AND REQUIRED CONTINUAL BREAKING TO MAINTAIN CONTROL. WHEN HOME AND IN PARK, ENGINE CONTINUED TO REV TO MAX. SHUT CAR DOWN, AND WHEN RESTARTED IT RETURNED TO NORMAL OPERATION. NO OBSTRUCTION OF GAS PEDAL. Look up ODI 11318708 at NHTSA ↗	00.0% No examples available for this selection.
Fuel/Propulsion System	52.7% ODI 10993064 · 6,000 mi MY 2013 FORD C-MAX ENERGI PRODUCES A "STOP SAFELY NOW" WARNING MESSAGE AND QUICKLY LOSES ALL POWER. IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. WHEN IT HAPPENS, YOU HAVE TO PULL TO THE SIDE OF THE ROAD, TURN OFF THE ENGINE, OPEN AND CLOSE THE DOOR AND WAIT A FEW MORE MINUTES BEFORE IT CAN BE STARTED AGAIN. A WARNING LIGHT IS LEFT ON FOR ~25 MILES. IT ALWAYS HAPPENS WHEN DRIVING AT FREEWAY SPEEDS ON ALL ELECTRIC. I HAVE NEVER SEEN THIS FAILURE ONCE THE MAIN BATTERY IS DISCHARGED AND THE ENGINE IS RUNNING ON GAS. Look up ODI 10993064 at NHTSA ↗	33.8% ODI 10651569 · 3,000 mi THE AVERAGE MILES PER GALLON OF FUEL IS INCORRECT BECAUSE THE FUEL USAGE IS INCORRECT. THIS VEHICLE HAS A DISPLAY THAT INDICATES THE AMOUNT OF FUEL USED. I RESET WITH EVERY FILL-UP. IT IS CONSISTENTLY WRONG. USUALLY LOW BY .5 TO .7 GALLONS. THIS PRODUCES A FALSE AVERAGE MILES PER GALLON READING. *TR Look up ODI 10651569 at NHTSA ↗	47.7% ODI 11031986 · 38,173 mi VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE… Look up ODI 11031986 at NHTSA ↗	14.5% ODI 11111214 · 36,000 mi INTERMITTENT INABILITY TO CONTROL SPEED. FINALLY GOT AN ERROR CODE OF P2112 (THROTTLE ACTUATOR CONTROL SYSTEM) WHILE IN MOTION AND VIBRATION BECAUSE THE BATTERY DOES NOT ENGAGE PROPERLY Look up ODI 11111214 at NHTSA ↗	00.0% No examples available for this selection.	110.0% ODI 11484528 Recently, there has been a whiff of gasoline around my garage but there is more than one vehicle in there so I didn't figure out what the culprit was for a while. After completely filling up my car 9/3/2022, I parked it in the attached garage and in minutes my whole house smelled like gasoline. So I immediately parked it outside and ventilated the house. I took the car to a local shop and they said yes there's a gas odor but they didn't want to touch the repair because it's a hybrid. So all this time later on 9/14/2022, the Ford dealership … Look up ODI 11484528 at NHTSA ↗

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Electrical System	15,000–80,388 mi	48,750 mi	52	ODI 10594601 · 32,000 mi CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER … Look up ODI 10594601 at NHTSA ↗ ODI 10595419 · 2,400 mi VEHICLE PARKED IN GARAGE OVER NIGHT. DEAD BATTERY. TOWED TO DEALER. COULD NOT FIND A PROBLEM. JUNE 1 VEHICLE PARKED IN GARAGE OVER NIGHT, DEAD BATTERY IN THE MORNING. *TR Look up ODI 10595419 at NHTSA ↗ ODI 10630321 · 13,000 mi UPON RETURNING TO CAR AND ATTEMPTING TO 'START' THE ENGINE, COMPLETE CATASTROPHIC ELECTRICAL FAILURE. EVERY DASHBOARD COMPONENT DEAD. CALLED FORD ROADSIDE SERVICE (A DIFFERENT NIGHTMARE), CAR EVENTUALLY TOWED TO DEALER AND BCM REPLACED, BCM AND PCM BOTH RESET. THEN ISSUE OCCURRED AGAIN 9/2/2014 AT 22000 MILES. TOWED TO DEALER, STILL AWAITING WORD ON WHAT WENT WRONG THIS TIME. IT IS BECOMING VERY UNSETTLING TO DRIVE THIS CAR FEARING IT WILL FAIL WHILE DRIVING. ADDITIONALLY, THERE HAVE BE AT LEAST 5 FAILURES OF THE MYSYNC - ALL DURING TR… Look up ODI 10630321 at NHTSA ↗
Power Train	47,000–104,500 mi	79,000 mi	50	ODI 10594601 · 32,000 mi CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER … Look up ODI 10594601 at NHTSA ↗ ODI 10614714 · 1,500 mi I PURCHASED MY VEHICLE AFTER SEEING ADS FOR IT ON TV. I WENT TO THE DEALER IN DEC 2013 AND SAW THE WINDOW STICKER REPORTING THAT THE VEHICLE RECEIVED A 47/47 MPG RATING. AFTER RESEARCHING OTHER VEHICLES THAT MET MY TASTES AND REQUIREMENTS I DECIDED TO TRY THE C-MAX AND ESCAPE, MAZDA CX-5, AND A VW DIESELS, AND PRIUS V. MPGS WERE ONE OF LEADING FACTOR IN MY PURCHASING DECISION. THE C-MAX WAS 17 MPG BETTER THAN THE ESCAPE, 16 MPG BETTER THAN THE CX-5, 6-7 MPG BETTER THAN THE VWS, AND 5 BETTER THAN THE PRIUS ON HW. FORD HAS NOW CHANGED THE MPG ON … Look up ODI 10614714 at NHTSA ↗ ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗
Steering	37,800–76,950 mi	50,500 mi	39	ODI 10587639 · 5,900 mi DRIVING ON THE INTERSTATE FREEWAY AT NIGHT. A LIGHT WARNING OF POWER STEERING PROBLEM CAME ON. EXITED AND WENT TO A TRUCK STOP. RESTARTED CAR BUT THE POWER STEERING DIDN'T WORK. VERY DIFFICULT TO STEER. HAD TO HAVE CAR TOWED. THERE WAS NO APPARENT CAUSE. *TR Look up ODI 10587639 at NHTSA ↗ ODI 10899144 · 60,000 mi POWER STEERING FAILED WHILE DRIVING ON A 70MPH HIGHWAY. NO WARNING OR INDICATION. THE STEERING JUST CUT OUT. I WAS TRAVELLING WITH MY 2 YEAR OLD SON IN THE BACK WHEN I BASICALLY LOST ALL CONTROL OVER THE CAR. IT WAS NEAR IMPOSSIBLE TO NAVIGATE TO THE SIDE OF THE ROAD. I HAD TO STOP THE VEHICLE IN THE MIDDLE OF A BUSY HIGHWAY. A GENTLEMAN HAD TO STOP AND HELP ME GET THE CAR TO THE SHOULDER. THE CAR IS THREE YEARS OLD AND WE WERE TOLD THE POWER STEERING IS SHOT. WE WILL HAVE TO HAVE IT REPLACED AND IT WILL COST $1,700. Look up ODI 10899144 at NHTSA ↗ ODI 10908346 · 35,000 mi DRIVING ON I-40, ABOUT 150 MILES FROM MY DESTINATION ON JULY 31, 2016, THE "SERVICE POWER STEERING SOON" LIGHT CAME ON IN THE CAR. I FINISHED THE DRIVE HOME WITH NO PROBLEM AND TURNED THE CAR OFF TO UNLOAD IT. WHEN I RE-STARTED IT, THE CAR REPORTED A COMPLETE STEERING FAILURE, AND THE POWER STEERING ASSIST SIMPLY QUIT. I LOOKED ONLINE AND SAW THAT THIS HAS BEEN A CONSISTENT PROBLEM WITH THE FORD STEERING SYSTEM IN THE C-MAX AND OTHER MODELS. I ARRANGED TO HAVE THE ISSUE EXAMINED & REPAIRED AT MY LOCAL FORD DEALER. I DROVE THE CAR THERE, WI… Look up ODI 10908346 at NHTSA ↗
Unknown Or Other	28,000–80,000 mi	43,990 mi	21	ODI 10992964 · 78,000 mi OEM ELECTRIC CHARGER (A SEPARATE MECHANISM NOT A PART OF THE VEHICLE) CAUGHT FIRE UPON PLUGGING IT INTO A SOCKET (SAME CHARGER, SAME SOCKET HAS BEEN USED FOR OVER 3 YEARS) Look up ODI 10992964 at NHTSA ↗ ODI 11124345 · 72,000 mi ANYTIME I BREAK OR LET OFF THE GAS AND THERE IS A BUMP OR A STEEL PLATE IN THE ROAD MY CAR SLIDES. THIS HAS BEEN HAPPENING OR 3 YEARS NOW. WHEN IT RAINS AND ITA WET OUTSIDE ITS EVEN WORSE. I HAVE BRAND NEW TIRES ON AND IT STILL HAPPENS. Look up ODI 11124345 at NHTSA ↗ ODI 11243162 · 58,000 mi PURCHASED 2013 CMAX USED FROM A CAR DEALER WITH 39,000 MILES ON IT IN 2018. BEEN DRIVING IT FOR 1.5 YEARS- NOW HAS 58,000 MILES.. SUDDENLY WARNING RED TRIANGLE APPEARED WITH AUDIO ALERT TO STOP THE CAR IMMEDIATELY. I WAS DRIVING ON I-95 IN THE MIDDLE LANE AT 60 MPH. COULD FEEL THE CAR HAD LOST POWER, ABLE TO GET TO BREAKDOWN LANE AND HAD THE CAR TOWED-TO DEALERSHIP. THEY FOUND "NOTHING WRONG." CAR RETURNED TO ME- SECOND INCIDENT 3 DAYS LATER, WHILE TURNING INTO SHOPPING CENTER, AGAIN, FELT THE CAR LOSE POWER, RED TRIANGLE/WARNING. STALLED IN… Look up ODI 11243162 at NHTSA ↗
Engine	4,050–77,779 mi	41,349 mi	18	ODI 10596907 · 16,800 mi UNDER NORMAL OPERATING CONDITIONS, MY HUSBAND BUMPED THE IGNITION KEY WITH HIS KNEE AND THE CAR TURNED OFF. HE QUICKLY FIGURED OUT WHAT HAD HAPPENED AND PULLED OVER AND RESTARTED IT AND WE CONTINUED ON. TR Look up ODI 10596907 at NHTSA ↗ ODI 10597744 · 2,645 mi THE LOSS OF POWER INCIDENT OCCURRED ON MAY 27, 2014, WHILE DRIVING 70 MPH IN THE FAST LANE OF THE 405 FREEWAY AT THE INTERSECTION OF THE 405 AND 5 FREEWAYS IN LOS ANGELES, CA. THE FORD C MAX 2013 SUDDENLY DROPPED FROM 70 MPH TO LESS THAN 5 MPH. THE CAR WARNING MESSAGE ON THE DASH READ: "STOP SAFELY". DUE TO THE COURTESY OF THE MANY DRIVERS ON THE FREEWAY AT 7 IN THE MORNING, THE CAR CROSSED 4 TO 5 LANES OF FAST MOVING TRAFFIC, IN A LIMITED OPERATING MODE AT APPROXIMATELY 5 MILES AN HOUR, ENDING AT THE ON-RAMP FOR CARS ENTERING THE FREEWAY. TH… Look up ODI 10597744 at NHTSA ↗ ODI 10668308 · 3,400 mi TL THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400. Look up ODI 10668308 at NHTSA ↗
Air Bags	19,000–51,500 mi	32,480 mi	7	ODI 10614693 · 1,500 mi THE DASHBOARD ON THE PASSENGER SIDE IS MISALIGNED, BENT UPWARD AND OUT, NOT MEETING THE DOOR PANEL/TOP OF DASH PROPERLY AS DOES THE DRIVERS SIDE. THIS MISALIGNMENT CREATES A GAP BETWEEN THE DASH AND DOOR PANEL, NORMALLY LESS THAN A PENCIL WIDTH, OF NEARLY A HANDS WIDTH. ALSO, THE GAP BETWEEN TOP OF THE DASH, NORMALLY FLUSH WITH THE OTHER DASH MOLDINGS, IS POPPED UP 1/2 INCH OR MORE. THIS INCONSISTENT ALIGNMENT IS VERIFIED BY VIEWING OTHER C-MAX VEHICLES. MY CONCERN BESIDES THE QUALITY OF FITMENT IS THE AIRBAG ALIGNMENT DURING A CRASH. IS TH… Look up ODI 10614693 at NHTSA ↗ ODI 10956017 · 50,000 mi AIR BAG WARNING LIGHT STAYS ON CONTINUOUSLY - DEFECT/MALFUNCTION PER OWNER'S MANUAL. OTHER YEARS OF THE SAME MODEL HAS BEEN ID AND RECALL IS AFFECT FOR THE SAME AIRBAG WARNING LIGHT PROBLEM AND POSSIBLE FAILURE OR DEPLOYMENT OF THE AIRBAG UPON IMPACT. THE DEALER IS RELUCTANT TO CHECK IT UNTIL I PROVIDED A RECALL # "14S04" FOR THE OTHER YEARS AFFECTED. Look up ODI 10956017 at NHTSA ↗ ODI 11150047 · 53,000 mi I WAS IN A MAJOR ACCIDENT (WHILE DRIVING ON THE HIGHWAY, HIT IN THE REAR AND PUSHED OFF THE HIGHWAY INTO A GUARD RAIL) MY CAR WAS TOTALED AND MY AIRBAGS NEVER DEPLOYED. IT LOOKS LIKE MY VEHICLE'S MAKE MODEL AND YEAR WERE SUPPOSED TO BE PART OF A RECALL INVOLVING THE AIRBAG BUT WE WERE NEVER CONTACTED AND THE DEALER NEVER ACTED ON A RECALL. Look up ODI 11150047 at NHTSA ↗
Vehicle Speed Control	28,833–71,725 mi	52,500 mi	8	ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗ ODI 11073288 · 70,100 mi UNINTENDED ACCELERATION WHILE PARKING THE CAR IN OUR GARAGE, THE CAR SUDDENLY ACCELERATED, JUMPED A 7 INCH STEP AND CRASHED INTO THE WALL. WHEN PUT IN REVERSE, THE CAR ACCELERATED BACKWARD WITH THE BRAKES APPLIED HARD. IT TOOK ABOUT 20 FEET TO STOP THE CAR. Look up ODI 11073288 at NHTSA ↗ ODI 11328027 · 80,000 mi WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR Look up ODI 11328027 at NHTSA ↗
Fuel/Propulsion System	30,400–41,043 mi	35,000 mi	10	ODI 10993064 · 6,000 mi MY 2013 FORD C-MAX ENERGI PRODUCES A "STOP SAFELY NOW" WARNING MESSAGE AND QUICKLY LOSES ALL POWER. IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. WHEN IT HAPPENS, YOU HAVE TO PULL TO THE SIDE OF THE ROAD, TURN OFF THE ENGINE, OPEN AND CLOSE THE DOOR AND WAIT A FEW MORE MINUTES BEFORE IT CAN BE STARTED AGAIN. A WARNING LIGHT IS LEFT ON FOR ~25 MILES. IT ALWAYS HAPPENS WHEN DRIVING AT FREEWAY SPEEDS ON ALL ELECTRIC. I HAVE NEVER SEEN THIS FAILURE ONCE THE MAIN BATTERY IS DISCHARGED AND THE ENGINE IS RUNNING ON GAS. Look up ODI 10993064 at NHTSA ↗ ODI 11057801 · 253,367 mi ON 12/20/2017 AT ABOUT 8:30 PM ON ROUTE 139 (HIGHWAY) EAST BOUND, AFTER STOPPING FOR A RED LIGHT, I TRIED TO ACCELERATE BUT THE VEHICLE PROPULSION SHUT OFF. NO WARNING LIGHTS OR ENGINE LIGHT CAME ON. I HAD TO PLACE GEAR IN PARK, AND RESTART VEHICLE. THIS HAPPENED AGAIN ON 12TH STREET IN JERSEY CITY, NJ BEFORE I WAS ABLE TO PARK LESS THAN A MILE AWAY. IN THE MORNING I WAS ATTEMPTING TO BRING IT TO WAYNE FORD AT 444 ROUTE 46, WAYNE , NJ 07470, WHEN THE VEHICLE SHUT OFF IN THE MIDDLE OF A INTERSECTION. ON ROUTE 1(HIGHWAY) IN JERSEY CITY, NJ. … Look up ODI 11057801 at NHTSA ↗ ODI 11161706 · 34,000 mi ELECTRIC CHARGER MELTED AND STARTED A SMALL FIRE AT THE HOUSE OUTLET. IT MUST HAVE TRIPPED THE CIRCUIT BREAKER LUCKILY SAVING OUR HOME. FORD REFUSED TO ACCEPT RESPONSIBILITY WHEN IT HAPPENED TELLING ME IT WAS MY WIRING. NOW THERE IS A RECALL? Look up ODI 11161706 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-11	1	None	ODI 11628031 Got a “Power steering assist fault” message on the screen. It was very hard to steer the wheel. The case on the wheel was turning around it. Managed to drive 3 more miles to the dealership. A lot of other ford models have same issues, even under 50.000 miles. And many of the are in recall program, but not 2013 ford c-max. Can’t afford 3.400$ price for fixing it at the dealership. I’m a second owner, bought it for 5.000 , 3 years ago. At least it didn’t stuck completely, and I didn’t Die Look up ODI 11628031 at NHTSA ↗
2024-12	0	None	No examples available for this selection.
2025-01	1	None	ODI 11636375 Ford 2015 CMax Energi with 41,000 miles. I was driving on a 2 Lane Highway coming to a stoplight and had to press the brakes firmly to avoid an accident at which time my 2015 CMax Energi abruptly stopped w a growling noise,. The dashboard lit up like Christmas. I observed The ABS system/ABS module failure/malfunctioned lights. 2015 C Max Energi was available for inspection when I brought it to the dealership and verified it was ABS Module that had malfunctioned. I was told by the dealership for my safety and others not to drive the car. Sawgr… Look up ODI 11636375 at NHTSA ↗
2025-02	1	None	ODI 11643456 · 44,530 mi The contact owned a 2016 Ford C-Max. The contact stated that while coming to a stop in a parking lot attempting to obtain mail from a mailbox; the vehicle independently accelerated and it was unknown what gear the vehicle was stationed in. In addition, it was unknown if the brake pedal was depressed or the gear the vehicle was in at the time of the failure. The vehicle had struck and knocked 3 mailboxes down and crashed into the front passenger side corner panel of a Mail Van coming to a stop as it was revving. The vehicle traveled 26 feet from… Look up ODI 11643456 at NHTSA ↗
2025-03	1	None	ODI 11648591 WHILE DRIVING the dashboard instrument panel beeps and flashes the word "Put in Park" and "Stop Safely Now", and the speedometer stops working, all kinds of warning lights start flashing on and off on the instrument panel, the heater goes on and off on it's own, then the instrument panel goes black, speedometer shows zero and car goes into shutdown mode. I was put in risk while driving without a speedometer and other vehicles near me were put into risk; when I pull over and stop the vehicle it strands me and I need a tow. This has happened ra… Look up ODI 11648591 at NHTSA ↗
2025-04	1	None	ODI 11654741 The issues that I am having is with the power staring at this. On my way back from dropping off my child I entered the apartment complex and drove over a speed bump and that’s when the fault light came on about the power steering. I noticed that when the light came on my steering wheel started to stiffen however, it’s when I got home and took my car off that the steering wheel became stuck and needed more power to turn the wheel. This is the first time I’m ever seeing this issue, but my ABS tire light is the only light that has remained on sinc… Look up ODI 11654741 at NHTSA ↗
2025-05	2	None	ODI 11662849 While driving car, power steering will fail and deactivate leaving the steering extremely heavy and manual. Can happen at any speed, and has happened on the interstate at highway speeds. Information cluster states, "power steering fault - service power steering immediately" When this happens it is highly unsafe and happens instantly without warning. Makes getting the car off the road and stopped safely very difficult and dangerous. Stopping the car, turning it off fully and restarting seems to clear the fault and makes the car power stee… Look up ODI 11662849 at NHTSA ↗ ODI 11663221 When I went to the garage, I noticed my brake lights were on, but the ignition was not. I tested the car, it started without me stepping on the brake. I could also move the car out of park without stepping on the brakes. I thought the switch on the brake pedal had failed and so I took it to my mechanic for replacement. The mechanic tested the switch and found it okay. However, he had seen the same problem in other Fords (Recall # 22V-011 or 22S02) and it involved the Pedal Stop Bumper deteriorating. The recall indicated it would replace only th… Look up ODI 11663221 at NHTSA ↗
2025-06	0	None	No examples available for this selection.
2025-07	2	None	ODI 11672747 Backup camera nonfunctional. Will occasionally work or be upside down. Look up ODI 11672747 at NHTSA ↗ ODI 11674198 There has been no accident yet but this is a safety hazard. My vehicle is under 100,000 miles and the part should be replaced by the dealership. The rear cross traffic assistance sensor may be damaged. It just stopped working this week. Look up ODI 11674198 at NHTSA ↗
2025-08	1	None	ODI 11680455 · 43,896 mi The contact owns a 2017 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel detached from the steering column. The contact stated that the steering wheel had loosened. The vehicle was taken to the dealer, where it was diagnosed with a detached steering wheel bolt. The contact was informed that the steering wheel bolt needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 43,896. Look up ODI 11680455 at NHTSA ↗
2025-09	3	None	ODI 11685718 Steering stopped working but after restarted it began to work again. It was fine for a few days and then DTC came up indicating "Service Power Steering" and the power steering has quit working. Look up ODI 11685718 at NHTSA ↗ ODI 11686280 The rearview camera is usually upside down. Occasionally, a blank, black screen is displayed. Infrequently, it appears normal. A few times, a message is displayed saying it needs to be replaced. In view of the fact many models have a recall notice for this very problem, I elected to report it. Look up ODI 11686280 at NHTSA ↗ ODI 11690446 Engine light came on. Mechanic said 2 codes showed up. One for low coolant, another for engine misfiring. The misfiring code had come on several times in past and spark plugs were replaced. Upon inspection was told the engine block is cracked due to faulty design. I will need a new engine! Look up ODI 11690446 at NHTSA ↗
2025-10	1	25V695000	ODI 11696461 The backup camera always quits working while in the middle of reversing. It will work for a second, but then the display will flip upside down or go completely black and display a message saying "Camera unavailable. Please contact your dealership." It started doing this about a year ago, but was intermittent. It started happening more often over time, and now it always happens. It makes reversing dangerous, as the camera will quit working while the vehicle is still moving. This is especially dangerous in parking lots where there are pedestrians… Look up ODI 11696461 at NHTSA ↗
2025-11	0	None	No examples available for this selection.
2025-12	3	None	ODI 11702942 While car shopping, I found a Ford hybrid listed with ~40,760 miles. Its public history shows a severe, unexplained odometer discrepancy. In September 2022, mileage was ~38,353. By May 2023, it spiked to 392,484. The current title shows 40,760 miles marked with a † (dagger), indicating "mileage discrepancy" or "not actual mileage." The seller is marketing it as a low-mileage vehicle. This misrepresentation poses a serious safety risk. A car with potentially 400,000+ miles of wear is being sold as having only ~40,000. Critical safety components… Look up ODI 11702942 at NHTSA ↗ ODI 11706588 I am filing a formal safety complaint regarding NHTSA Recall 25V695 / Ford Recall 25S49 on my 2015 Ford C-MAX (VIN: 1FAD*************). Ford Motor Company’s recall notice dated October 2025 states that the rearview backup camera may display a blank or distorted image, increasing the risk of a crash. Ford further confirms that parts are not available and that there is no estimated timeline for repair. Due to this acknowledged safety defect, my vehicle was removed from service on October 14, 2025 following a rearview camera inspection. I rely o… Look up ODI 11706588 at NHTSA ↗ ODI 11707531 NHTSA Complaint Update / Addendum I am submitting this update to my existing complaint regarding Safety Recall 25S49 (NHTSA Recall No. 25V695) for my 2015 Ford C-MAX Hybrid (VIN: [XXX] ). Ford Motor Company has now formally stated, in writing through the South Carolina Department of Consumer Affairs, that: • The rearview camera defect may cause a blank or distorted image while in reverse • The condition increases crash risk • Parts are not currently available in sufficient quantities • No repair will be available until Q2 2026 or later • No … Look up ODI 11707531 at NHTSA ↗
2026-01	1	None	ODI 11712723 On 1/16/2026, while operating my 2017 Ford C-Max Hybrid in the Bay Area, the vehicle displayed a low tire pressure warning. Shortly thereafter, the vehicle experienced a rapid mechanical or electrical failure that required me to safely pull over and exit the vehicle. Upon exiting, I observed smoke followed by open flames originating from the vehicle. Emergency services were contacted immediately, and the fire department responded and extinguished the fire. The vehicle sustained catastrophic damage and was declared a total loss. The vehicle was … Look up ODI 11712723 at NHTSA ↗
2026-02	2	None	ODI 11721095 I took it to the Ford dealership and they diagnosed it as having a parasitic draw from the 12 V battery when the car is shut down so when you go to get into the car if the battery is dead, they will fix it for $425 however, this problem was a recall in 2013 and my car did have a recall done to it. However, the issue is still going on therefore I feel as though the customer should not be charged. My car broke down going up the canyon and it told me to pull over safely, which I did going up the hill, but it was on an exit and it was a dangerous s… Look up ODI 11721095 at NHTSA ↗ ODI 11718757 See attached document for complaint. RE: NHTSA SAFETY RECALL 25V695 To whom it may concern, In August 2025 we took our 2016 CMAX into the Ford Dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225.00 to check it out and then wanted to service it for several hundred dollars more. There was no mention at that time about a recall, and after re-reading the bulletin you sent out, that did not come until October. The online status was that any repairs were not to beg… Look up ODI 11718757 at NHTSA ↗
2026-03	3	None	ODI 11723781 Rear view camera display is upside down. Display was normal when the vehicle was purchased and then one day it flipped upside down and all overlay information disappeared (lines and distance indicators). Look up ODI 11723781 at NHTSA ↗ ODI 11728197 The rear impact bar is completely disintegrated and is falling off of the subframe due to extreme rust. There is either no or very little amount of rust on the entirety of the rest of the vehicle. The impact bar is either manufactured with incorrect materials or is otherwise defective. The impact absorber is attached to the impact bar and due to the integrity of the impact bar being destroyed, the crumple zone in the rear of the vehicle will not work as intended and the safety systems would not perform as intended. The impact absorber is not … Look up ODI 11728197 at NHTSA ↗ ODI 11721963 · 40,000 mi The contact owns a 2016 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message "Rear-view Camera not Available" was displayed on the screen. The local dealer was contacted. The co… Look up ODI 11721963 at NHTSA ↗
2026-04	2	None	ODI 11729640 Summary of Safety Issue The vehicle repeatedly experiences sudden loss of propulsion while driving, accompanied by a “Stop Safely Now” warning message and various other dashboard warnings . During these events the accelerator pedal becomes completely unresponsive while the vehicle remains powered, indicating a failure of the hybrid propulsion system or high-voltage battery control system. The vehicle and video footage of the failure are available for inspection upon request. Timeline of Events January 13, 2026 – The vehicle displayed a “Stop S… Look up ODI 11729640 at NHTSA ↗ ODI 11729773 My 2014 Ford Cmax Energi is unable to exceed 80 MPH. This is due to Ford MyKey systems not allowing other keys to be made for the vehicle without restrictions being applied. Because I had to get a new key made, my car now is unable to go over 80MPH. In Arizona, the flow of traffic is quick and intense. I am unable to reliably drive on the freeway because of how my car is restricted. Ford refuses to do anything about it. Look up ODI 11729773 at NHTSA ↗
2026-05	2	None	ODI 11737348 For the last couple of years I've had a problem with the backup camera it goes out randomly sometimes the picture turns upside down sometimes it's just a black screen sometimes there is a thing that says see the dealer. It's intermittent it's unexpected and other Ford years have been recalled for the same problem but for whatever reason they're not including my 2014 in the recall. I just had someone come pick up my car for another service and I had to warn them that it doesn't work so it doesn't surprise that. If you pretend it doesn't exist th… Look up ODI 11737348 at NHTSA ↗ ODI 11738031 The contact owns a 2015 Ford C-Max. The contact stated that the rearview camera became inoperable. No warning lights were illuminated. The contact received the recall notification letter related to the NHTSA Campaign Number. 25V695000 (Back Over Prevention). The local dealer was contacted, who referred him to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The failure mileage was unknown. Look up ODI 11738031 at NHTSA ↗
2026-06	0	None	No examples available for this selection.
2026-07	1	None	ODI 11753199 Major electrical issues, including rear view camera not working, vehicle starting when no key fob is in or near the vehicle, tail lights burning out even after replacement, one taillight blinking faster than the other, screen for infotainment not turning on, all of a sudden vehicle not starting with complete battery drainage even after vehicle was just charged. And too many other issues to name, my year vehicle has many of the same issues that have been reported for both a 2015 and a 2016 Ford Cmax energi yet my year does not have the same reca… Look up ODI 11753199 at NHTSA ↗
2026-08	4	None	ODI 11755222 The contact owns a 2015 Ford C-Max. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Look up ODI 11755222 at NHTSA ↗ ODI 11756502 The contact owns a 2015 Ford C-MAX. The contact stated that while seated inside the vehicle and attempting to start the vehicle, the rear-view camera displayed a blinking screen with the message “Camera not Available. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experien… Look up ODI 11756502 at NHTSA ↗ ODI 11758430 See attached document for complaint Look up ODI 11758430 at NHTSA ↗
2026-09	1	None	ODI 11762857 · 136,000 mi The contact owns a 2016 Ford C-MAX. The contact stated that while reversing, the rear-view camera displayed a blank screen. The contact stated that the failure was a persistent failure, and the rear-view camera displayed an upside-down image. The dealer was made aware of the failure. The vehicle was taken to the dealer, where the failure was associated with a recall. The vehicle was not repaired. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Preventio… Look up ODI 11762857 at NHTSA ↗
2026-10 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2017: 2 complaints · 2018: 4 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2017	1	2	2
2018	2	3	4

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2017	15	0	0
2018	10	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Electrical System	Power Train	Steering	Unknown Or Other	Engine	Air Bags	Vehicle Speed Control	Fuel/Propulsion System
Electrical System	—	9 ODI 10594601 · 32,000 mi CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER … Look up ODI 10594601 at NHTSA ↗ ODI 11374650 · 71,114 mi I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VE… Look up ODI 11374650 at NHTSA ↗ ODI 11387894 · 85,000 mi I BOUGHT THIS 2013 FORD C-MAX ENERGI USED IN 2017, RIGHT OFF THE BAT AFTER CHECKING OUT VEHICLE, THE TOYOTA DEALERSHIP HAD TO JUMPSTART THE CAR. NOW, THE CURRENT ISSUE IS THAT THIS VEHICLE HAS TO BE JUMP-STARTED EVERY TIME I TRY TO START THE CAR. THIS HAS BEEN OCCURING SINCE NOVEMBER 2020. THESE ISSUES HAD OCCURED SPORADICALLY, EVEN AFTER REPLACING THE BATTERY IN 2018 WITH OTHER BRAND BATTERY, THOUGH NOT AS FREQUENTLY, AND EVERY DAY AS IT DOES NOW. SOMETIMES THE VEHICLE WOULD NOT START AFTER SIRIUS SOFTWARE UPDATE GOT STUCK AT 0%, THIS OCCURED … Look up ODI 11387894 at NHTSA ↗	2 ODI 10633639 · 2,100 mi 1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE… Look up ODI 10633639 at NHTSA ↗ ODI 11510405 Steering locks to the point that it can't turn. Happened while driving. Unknown cause. Warning light came on for driver to park. Issue unresolved and can no longer drive car. Look up ODI 11510405 at NHTSA ↗	11 ODI 11243162 · 58,000 mi PURCHASED 2013 CMAX USED FROM A CAR DEALER WITH 39,000 MILES ON IT IN 2018. BEEN DRIVING IT FOR 1.5 YEARS- NOW HAS 58,000 MILES.. SUDDENLY WARNING RED TRIANGLE APPEARED WITH AUDIO ALERT TO STOP THE CAR IMMEDIATELY. I WAS DRIVING ON I-95 IN THE MIDDLE LANE AT 60 MPH. COULD FEEL THE CAR HAD LOST POWER, ABLE TO GET TO BREAKDOWN LANE AND HAD THE CAR TOWED-TO DEALERSHIP. THEY FOUND "NOTHING WRONG." CAR RETURNED TO ME- SECOND INCIDENT 3 DAYS LATER, WHILE TURNING INTO SHOPPING CENTER, AGAIN, FELT THE CAR LOSE POWER, RED TRIANGLE/WARNING. STALLED IN… Look up ODI 11243162 at NHTSA ↗ ODI 11320730 BOUGHT THE CAR IN MAY 2017. NO PROBLEMS UNTIL OCTOBER 2019 CAR DIDN'T CRANK EVERYTHING DEAD. TOOK IT TO ONE DEALER AND THEY LAUGHED AT ME. THEY REPLACED THE 12V STILL DIDN'T RUN. HAD IT TOWED TO RIVERSIDE FORD OCTOBER 2019. THEY WORKED ON IT DIDN'T GET THE CAR BACK UNTIL DEC 13, 2109. PAID THE BILL IN FULL. AND DROVE THE CAR HOME. TWO WEEKS AGO. DEAD AGAIN. MY CAR IS SITTING IN MY YARD BECAUSE I CAN'T AFFORD TO TAKE IT BACK TO RIVERSIDE FORD OR ANY OTHER DEALER TO BE FIXED. WHAT CAN I DO NOW? Look up ODI 11320730 at NHTSA ↗ ODI 11327668 VERY LOUD POPPING INITIALLY. DEAFENING POPS THAT SOUND LIKE YOUR WINDSHIELD WAS HIT WITH A HIGH VELOCITY OBJECT. AT FIRST YOU CANT TELL WHERE THE SOUND IS COMING FROM. IT DOES RESEMBLE THE SOUND OF A SPEAKER BLOWING. IT DOES NOT ALWAYS OCCUR WHEN THE RADIO OR BLUETOOTH AUDIO IS BEING USED. IN THE BEGINNING AFTER IT POPS THE BLUE TOOTH WILL NOT WORK FOR A FEW MINUTES TO A FEW DAYS. THE SOUNDS ARE TERRIFYING AND DISTRACTING. I BELIEVE IT DOES PLACE ONE IN AN UNSAFE PREDICAMENT. YOU ARE NOT SURE IF YOU HIT SOMETHING OR SOMETHING HAS STRUCK YOU. YO… Look up ODI 11327668 at NHTSA ↗	11 ODI 10668308 · 3,400 mi TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400. Look up ODI 10668308 at NHTSA ↗ ODI 10694302 · 6,000 mi WE STOPPED AT A STOP SIGN BEFORE TAKING A LEFT TURN ON TO TEXAS 77, WHEN I STARTED THE GAS MOTOR FAILED TO START BUT THE ELECTRIC CARRIED US FORWARD TO THE CENTER LINE. A WARRING CAME UP A TRIANGLE WITH ! TELL US TO STOP BUT OF COURSE WE WERE ON THE CENTER LINE. AN 18 WHEELER WAS COMING FAST BEHIND US AND WAS ABLE TO PASS ON THE WRONG SIDE OF THE ROAD AS NO CARS WERE COMING. COULD HAVE BEEN A MAYOR ACCIDENT. I HAVE BUT TOLD BY FORD DEALER THAT THE GAS MOTOR WHICH CYCLES OFF DID NOT START. THIS IS THE SECOND TIME THIS HAS HAPPENED.. AS OF T… Look up ODI 10694302 at NHTSA ↗ ODI 10884517 · 300 mi TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC; HOWEVER; THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300. Look up ODI 10884517 at NHTSA ↗	0	2 ODI 11648591 WHILE DRIVING the dashboard instrument panel beeps and flashes the word "Put in Park" and "Stop Safely Now", and the speedometer stops working, all kinds of warning lights start flashing on and off on the instrument panel, the heater goes on and off on it's own, then the instrument panel goes black, speedometer shows zero and car goes into shutdown mode. I was put in risk while driving without a speedometer and other vehicles near me were put into risk; when I pull over and stop the vehicle it strands me and I need a tow. This has happened ra… Look up ODI 11648591 at NHTSA ↗ ODI 11729640 Summary of Safety Issue The vehicle repeatedly experiences sudden loss of propulsion while driving, accompanied by a “Stop Safely Now” warning message and various other dashboard warnings . During these events the accelerator pedal becomes completely unresponsive while the vehicle remains powered, indicating a failure of the hybrid propulsion system or high-voltage battery control system. The vehicle and video footage of the failure are available for inspection upon request. Timeline of Events January 13, 2026 – The vehicle displayed a “Stop S… Look up ODI 11729640 at NHTSA ↗	4 ODI 11445246 While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane. Look up ODI 11445246 at NHTSA ↗ ODI 11602481 Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t… Look up ODI 11602481 at NHTSA ↗ ODI 11031986 · 38,173 mi VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE… Look up ODI 11031986 at NHTSA ↗
Power Train	9 ODI 10594601 · 32,000 mi CAR WILL NOT START, NOTHING LEFT ON, CAR JUMPED WITH JUMPER, TOOK PLACE AGAIN YESTERDAY 5/27/2014. UNABLE TO JUMP START THIS TIME, FORD ROAD SIDE ASSISTANCE APPLIED A JUMPER ABLE TO GET ELECTRICAL SYSTEM UP, BUT CAR WILL NOT RUN. FORD DEALER RECEIVED CAR, STATED THAT THEIR ROAD SIDE ASSISTANCE DID NOT KNOW HOW TO JUMP CAR. ALSO STATED BATTERY WAS DEAD, BUT TESTED FINE. ASKED WHY THIS WOULD HAPPEN, COULD NOT TELL ME. THEY STATED THAT ALL POWER SYSTEMS LIKE LIGHTS OR PHONES ARE AUTOMATICALLY TURNED OFF AFTER 45 MINUTES. HAVE CALLED FORD CUSTOMER … Look up ODI 10594601 at NHTSA ↗ ODI 11374650 · 71,114 mi I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VE… Look up ODI 11374650 at NHTSA ↗ ODI 11387894 · 85,000 mi I BOUGHT THIS 2013 FORD C-MAX ENERGI USED IN 2017, RIGHT OFF THE BAT AFTER CHECKING OUT VEHICLE, THE TOYOTA DEALERSHIP HAD TO JUMPSTART THE CAR. NOW, THE CURRENT ISSUE IS THAT THIS VEHICLE HAS TO BE JUMP-STARTED EVERY TIME I TRY TO START THE CAR. THIS HAS BEEN OCCURING SINCE NOVEMBER 2020. THESE ISSUES HAD OCCURED SPORADICALLY, EVEN AFTER REPLACING THE BATTERY IN 2018 WITH OTHER BRAND BATTERY, THOUGH NOT AS FREQUENTLY, AND EVERY DAY AS IT DOES NOW. SOMETIMES THE VEHICLE WOULD NOT START AFTER SIRIUS SOFTWARE UPDATE GOT STUCK AT 0%, THIS OCCURED … Look up ODI 11387894 at NHTSA ↗	—	2 ODI 10789796 · 20,000 mi EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM… Look up ODI 10789796 at NHTSA ↗ ODI 11564892 · 307,868 mi The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d… Look up ODI 11564892 at NHTSA ↗	2 ODI 11477476 This Vehicle has given us numerous numerous issues and left us stranded it has been a safety issue for my family we recently had to have law enforcement involved to try to save us from where we got stranded due to the unreliability of this vehicle and after already having a transmission replacement and having the car right now in the shop for approaching one month and they still cannot find the issue There has been one problem after another forward keeps giving me the run around when I contact them directly and the dealership Is just giving me… Look up ODI 11477476 at NHTSA ↗ ODI 10954093 · 40,000 mi 1. ON TAKING A TRIP FROM PANAMA CITY BEACH, FL TO INDIANAPOLIS, IN THIS CMAX WAS PARKED & LOCKED IN THE NORTHWEST FLORIDA BEACHES PARKING LOT AT APPROXIMATELY 9 AM CST 2. AT APPROXIMATELY 4:30 PM EST A TELEPHONE CALL WAS RECEIVED FROM THE AIRPORT POLICE INFORMING ME THAT THE CMAX WAS IN THE PARKING LOT RUNNING WITH THE LIGHTS ON AND I WAS ASKED TO GO TO THE PARKING LOT AND TURN THE AUTOMOBILE OFF. AFTER I INFORMED THE OFFICER THAT I WAS IN INDIANA AND COULD NOT COMPLY WITH THE REQUEST, I PROCEEDED TO MAKE NUMEROUS TELEPHONE CALLS; FORD MOTOR… Look up ODI 10954093 at NHTSA ↗	4 ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗ ODI 11155711 · 180,000 mi I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWI… Look up ODI 11155711 at NHTSA ↗ ODI 11374650 · 71,114 mi I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VE… Look up ODI 11374650 at NHTSA ↗	0	3 ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗ ODI 11729640 Summary of Safety Issue The vehicle repeatedly experiences sudden loss of propulsion while driving, accompanied by a “Stop Safely Now” warning message and various other dashboard warnings . During these events the accelerator pedal becomes completely unresponsive while the vehicle remains powered, indicating a failure of the hybrid propulsion system or high-voltage battery control system. The vehicle and video footage of the failure are available for inspection upon request. Timeline of Events January 13, 2026 – The vehicle displayed a “Stop S… Look up ODI 11729640 at NHTSA ↗ ODI 11318715 · 33,000 mi THE CAR WAS IN ACCELERATION MODE AT EVERY SPEED ON THE HIGHWAY, RESIDENTIAL STREETS, AT STOP SIGNS, ALWAYS EXCEEDING THE SPEED LIMITS. I CONTINUALLY BRAKED TO MAINTAIN CONTROL. TIRES SQUEALED WHEN I RELEASED THE BRAKE AT STOP SIGNS. THERE WAS NOTHING UNDER THE GAS PEDAL. I DIDN'T DARE DRIVE INTO THE GARAGE; THE CAR WOULD HAVE BEEN IN THE KITCHEN. WHEN I PUT IT IN PARK, ENGINE STILL REVVED. Look up ODI 11318715 at NHTSA ↗	1 ODI 11031986 · 38,173 mi VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE… Look up ODI 11031986 at NHTSA ↗
Steering	2 ODI 10633639 · 2,100 mi 1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE… Look up ODI 10633639 at NHTSA ↗ ODI 11510405 Steering locks to the point that it can't turn. Happened while driving. Unknown cause. Warning light came on for driver to park. Issue unresolved and can no longer drive car. Look up ODI 11510405 at NHTSA ↗	2 ODI 10789796 · 20,000 mi EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM… Look up ODI 10789796 at NHTSA ↗ ODI 11564892 · 307,868 mi The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not d… Look up ODI 11564892 at NHTSA ↗	—	0	2 ODI 10633639 · 2,100 mi 1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE… Look up ODI 10633639 at NHTSA ↗ ODI 10819061 · 1,910 mi TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910. Look up ODI 10819061 at NHTSA ↗	0	1 ODI 11406320 · 76,600 mi TURNED THE CAR ON IN A PARKING LOT AND SAW THE CHECK ENGINE LIGHT WAS ON. HAD TOTALLY LOST POWER STEERING AND ACCELERATION, AND BRAKING WAS EXTREMELY DIFFICULT. ROLLED DOWN THE PARKING LOT AND WAS ABLE TO STOP THE CAR WITH THE PARKING BRAKE AND TURN IT OFF. TURNED IT BACK ON AND THE POWER STEERING AND BRAKES AND ACCELERATOR WERE BACK. DROVE THE CAR HOME AND TRIED TURNING IT ON AND OFF A FEW MORE TIMES. POWER STEERING SEEMS TO BE COMPLETELY GONE. CHECK ENGINE LIGHT IS ON. Look up ODI 11406320 at NHTSA ↗	0
Unknown Or Other	11 ODI 11243162 · 58,000 mi PURCHASED 2013 CMAX USED FROM A CAR DEALER WITH 39,000 MILES ON IT IN 2018. BEEN DRIVING IT FOR 1.5 YEARS- NOW HAS 58,000 MILES.. SUDDENLY WARNING RED TRIANGLE APPEARED WITH AUDIO ALERT TO STOP THE CAR IMMEDIATELY. I WAS DRIVING ON I-95 IN THE MIDDLE LANE AT 60 MPH. COULD FEEL THE CAR HAD LOST POWER, ABLE TO GET TO BREAKDOWN LANE AND HAD THE CAR TOWED-TO DEALERSHIP. THEY FOUND "NOTHING WRONG." CAR RETURNED TO ME- SECOND INCIDENT 3 DAYS LATER, WHILE TURNING INTO SHOPPING CENTER, AGAIN, FELT THE CAR LOSE POWER, RED TRIANGLE/WARNING. STALLED IN… Look up ODI 11243162 at NHTSA ↗ ODI 11320730 BOUGHT THE CAR IN MAY 2017. NO PROBLEMS UNTIL OCTOBER 2019 CAR DIDN'T CRANK EVERYTHING DEAD. TOOK IT TO ONE DEALER AND THEY LAUGHED AT ME. THEY REPLACED THE 12V STILL DIDN'T RUN. HAD IT TOWED TO RIVERSIDE FORD OCTOBER 2019. THEY WORKED ON IT DIDN'T GET THE CAR BACK UNTIL DEC 13, 2109. PAID THE BILL IN FULL. AND DROVE THE CAR HOME. TWO WEEKS AGO. DEAD AGAIN. MY CAR IS SITTING IN MY YARD BECAUSE I CAN'T AFFORD TO TAKE IT BACK TO RIVERSIDE FORD OR ANY OTHER DEALER TO BE FIXED. WHAT CAN I DO NOW? Look up ODI 11320730 at NHTSA ↗ ODI 11327668 VERY LOUD POPPING INITIALLY. DEAFENING POPS THAT SOUND LIKE YOUR WINDSHIELD WAS HIT WITH A HIGH VELOCITY OBJECT. AT FIRST YOU CANT TELL WHERE THE SOUND IS COMING FROM. IT DOES RESEMBLE THE SOUND OF A SPEAKER BLOWING. IT DOES NOT ALWAYS OCCUR WHEN THE RADIO OR BLUETOOTH AUDIO IS BEING USED. IN THE BEGINNING AFTER IT POPS THE BLUE TOOTH WILL NOT WORK FOR A FEW MINUTES TO A FEW DAYS. THE SOUNDS ARE TERRIFYING AND DISTRACTING. I BELIEVE IT DOES PLACE ONE IN AN UNSAFE PREDICAMENT. YOU ARE NOT SURE IF YOU HIT SOMETHING OR SOMETHING HAS STRUCK YOU. YO… Look up ODI 11327668 at NHTSA ↗	2 ODI 11477476 This Vehicle has given us numerous numerous issues and left us stranded it has been a safety issue for my family we recently had to have law enforcement involved to try to save us from where we got stranded due to the unreliability of this vehicle and after already having a transmission replacement and having the car right now in the shop for approaching one month and they still cannot find the issue There has been one problem after another forward keeps giving me the run around when I contact them directly and the dealership Is just giving me… Look up ODI 11477476 at NHTSA ↗ ODI 10954093 · 40,000 mi 1. ON TAKING A TRIP FROM PANAMA CITY BEACH, FL TO INDIANAPOLIS, IN THIS CMAX WAS PARKED & LOCKED IN THE NORTHWEST FLORIDA BEACHES PARKING LOT AT APPROXIMATELY 9 AM CST 2. AT APPROXIMATELY 4:30 PM EST A TELEPHONE CALL WAS RECEIVED FROM THE AIRPORT POLICE INFORMING ME THAT THE CMAX WAS IN THE PARKING LOT RUNNING WITH THE LIGHTS ON AND I WAS ASKED TO GO TO THE PARKING LOT AND TURN THE AUTOMOBILE OFF. AFTER I INFORMED THE OFFICER THAT I WAS IN INDIANA AND COULD NOT COMPLY WITH THE REQUEST, I PROCEEDED TO MAKE NUMEROUS TELEPHONE CALLS; FORD MOTOR… Look up ODI 10954093 at NHTSA ↗	0	—	0	2 ODI 11562694 The airbags did not deploy upon collision Look up ODI 11562694 at NHTSA ↗ ODI 11383202 · 28,000 mi DRIVERS SIDE AIRBAG COVER UNDER STEERING COLUMN IS NOT ATTACHED Look up ODI 11383202 at NHTSA ↗	2 ODI 11729773 My 2014 Ford Cmax Energi is unable to exceed 80 MPH. This is due to Ford MyKey systems not allowing other keys to be made for the vehicle without restrictions being applied. Because I had to get a new key made, my car now is unable to go over 80MPH. In Arizona, the flow of traffic is quick and intense. I am unable to reliably drive on the freeway because of how my car is restricted. Ford refuses to do anything about it. Look up ODI 11729773 at NHTSA ↗ ODI 11033441 · 16,331 mi RECEIVED A LETTER FROM FORD ALTHOUGH FORD IS NOT CALLING THIS A RECALL I BELIEVE IT IS PRETTY SERIOUS. THIS IF FOR THE CUSTOMER SATISFACTION PROGRAM;17B28 FORD IS SAYING THE ELECTRONIC THROTTLE BODY MAY DEVELOP CONTAMINATION AND MAY RESULT IN THE VEHCILE ENTERING A PROTECTIVE LOW-SPEED MODE WHICH CAN BE DANGEROUS IF THIS HAPPENS ON THE HIGHWAY. I CALLED MY LOCAL DEALER AND THEY ARE SAYING THAT THE THE NEXT APPOINTMENT FOR THIS FIX IS NOT UNTIL AUGUST 2018! I THINK THIS IS A PRETTY SERIOUS PROBLEM THAT FORD SHOULD FIX RIGHT AWAY. I HAVE NOT HA… Look up ODI 11033441 at NHTSA ↗	1 ODI 11445246 While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane. Look up ODI 11445246 at NHTSA ↗
Engine	11 ODI 10668308 · 3,400 mi TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400. Look up ODI 10668308 at NHTSA ↗ ODI 10694302 · 6,000 mi WE STOPPED AT A STOP SIGN BEFORE TAKING A LEFT TURN ON TO TEXAS 77, WHEN I STARTED THE GAS MOTOR FAILED TO START BUT THE ELECTRIC CARRIED US FORWARD TO THE CENTER LINE. A WARRING CAME UP A TRIANGLE WITH ! TELL US TO STOP BUT OF COURSE WE WERE ON THE CENTER LINE. AN 18 WHEELER WAS COMING FAST BEHIND US AND WAS ABLE TO PASS ON THE WRONG SIDE OF THE ROAD AS NO CARS WERE COMING. COULD HAVE BEEN A MAYOR ACCIDENT. I HAVE BUT TOLD BY FORD DEALER THAT THE GAS MOTOR WHICH CYCLES OFF DID NOT START. THIS IS THE SECOND TIME THIS HAS HAPPENED.. AS OF T… Look up ODI 10694302 at NHTSA ↗ ODI 10884517 · 300 mi TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC; HOWEVER; THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300. Look up ODI 10884517 at NHTSA ↗	4 ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗ ODI 11155711 · 180,000 mi I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWI… Look up ODI 11155711 at NHTSA ↗ ODI 11374650 · 71,114 mi I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VE… Look up ODI 11374650 at NHTSA ↗	2 ODI 10633639 · 2,100 mi 1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE… Look up ODI 10633639 at NHTSA ↗ ODI 10819061 · 1,910 mi TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910. Look up ODI 10819061 at NHTSA ↗	0	—	0	3 ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗ ODI 11328027 · 80,000 mi WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR Look up ODI 11328027 at NHTSA ↗ ODI 11585231 Car accelerated by itself in Drive. I'd to either apply brake or put the car in Neutral to stop it. When shifted back to D, it auto accelerated. After I got home, shut it off and after 10 min. it started working normally. Look up ODI 11585231 at NHTSA ↗	1 ODI 11602481 Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t… Look up ODI 11602481 at NHTSA ↗
Air Bags	0	0	0	2 ODI 11562694 The airbags did not deploy upon collision Look up ODI 11562694 at NHTSA ↗ ODI 11383202 · 28,000 mi DRIVERS SIDE AIRBAG COVER UNDER STEERING COLUMN IS NOT ATTACHED Look up ODI 11383202 at NHTSA ↗	0	—	0	0
Vehicle Speed Control	2 ODI 11648591 WHILE DRIVING the dashboard instrument panel beeps and flashes the word "Put in Park" and "Stop Safely Now", and the speedometer stops working, all kinds of warning lights start flashing on and off on the instrument panel, the heater goes on and off on it's own, then the instrument panel goes black, speedometer shows zero and car goes into shutdown mode. I was put in risk while driving without a speedometer and other vehicles near me were put into risk; when I pull over and stop the vehicle it strands me and I need a tow. This has happened ra… Look up ODI 11648591 at NHTSA ↗ ODI 11729640 Summary of Safety Issue The vehicle repeatedly experiences sudden loss of propulsion while driving, accompanied by a “Stop Safely Now” warning message and various other dashboard warnings . During these events the accelerator pedal becomes completely unresponsive while the vehicle remains powered, indicating a failure of the hybrid propulsion system or high-voltage battery control system. The vehicle and video footage of the failure are available for inspection upon request. Timeline of Events January 13, 2026 – The vehicle displayed a “Stop S… Look up ODI 11729640 at NHTSA ↗	3 ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗ ODI 11729640 Summary of Safety Issue The vehicle repeatedly experiences sudden loss of propulsion while driving, accompanied by a “Stop Safely Now” warning message and various other dashboard warnings . During these events the accelerator pedal becomes completely unresponsive while the vehicle remains powered, indicating a failure of the hybrid propulsion system or high-voltage battery control system. The vehicle and video footage of the failure are available for inspection upon request. Timeline of Events January 13, 2026 – The vehicle displayed a “Stop S… Look up ODI 11729640 at NHTSA ↗ ODI 11318715 · 33,000 mi THE CAR WAS IN ACCELERATION MODE AT EVERY SPEED ON THE HIGHWAY, RESIDENTIAL STREETS, AT STOP SIGNS, ALWAYS EXCEEDING THE SPEED LIMITS. I CONTINUALLY BRAKED TO MAINTAIN CONTROL. TIRES SQUEALED WHEN I RELEASED THE BRAKE AT STOP SIGNS. THERE WAS NOTHING UNDER THE GAS PEDAL. I DIDN'T DARE DRIVE INTO THE GARAGE; THE CAR WOULD HAVE BEEN IN THE KITCHEN. WHEN I PUT IT IN PARK, ENGINE STILL REVVED. Look up ODI 11318715 at NHTSA ↗	1 ODI 11406320 · 76,600 mi TURNED THE CAR ON IN A PARKING LOT AND SAW THE CHECK ENGINE LIGHT WAS ON. HAD TOTALLY LOST POWER STEERING AND ACCELERATION, AND BRAKING WAS EXTREMELY DIFFICULT. ROLLED DOWN THE PARKING LOT AND WAS ABLE TO STOP THE CAR WITH THE PARKING BRAKE AND TURN IT OFF. TURNED IT BACK ON AND THE POWER STEERING AND BRAKES AND ACCELERATOR WERE BACK. DROVE THE CAR HOME AND TRIED TURNING IT ON AND OFF A FEW MORE TIMES. POWER STEERING SEEMS TO BE COMPLETELY GONE. CHECK ENGINE LIGHT IS ON. Look up ODI 11406320 at NHTSA ↗	2 ODI 11729773 My 2014 Ford Cmax Energi is unable to exceed 80 MPH. This is due to Ford MyKey systems not allowing other keys to be made for the vehicle without restrictions being applied. Because I had to get a new key made, my car now is unable to go over 80MPH. In Arizona, the flow of traffic is quick and intense. I am unable to reliably drive on the freeway because of how my car is restricted. Ford refuses to do anything about it. Look up ODI 11729773 at NHTSA ↗ ODI 11033441 · 16,331 mi RECEIVED A LETTER FROM FORD ALTHOUGH FORD IS NOT CALLING THIS A RECALL I BELIEVE IT IS PRETTY SERIOUS. THIS IF FOR THE CUSTOMER SATISFACTION PROGRAM;17B28 FORD IS SAYING THE ELECTRONIC THROTTLE BODY MAY DEVELOP CONTAMINATION AND MAY RESULT IN THE VEHCILE ENTERING A PROTECTIVE LOW-SPEED MODE WHICH CAN BE DANGEROUS IF THIS HAPPENS ON THE HIGHWAY. I CALLED MY LOCAL DEALER AND THEY ARE SAYING THAT THE THE NEXT APPOINTMENT FOR THIS FIX IS NOT UNTIL AUGUST 2018! I THINK THIS IS A PRETTY SERIOUS PROBLEM THAT FORD SHOULD FIX RIGHT AWAY. I HAVE NOT HA… Look up ODI 11033441 at NHTSA ↗	3 ODI 10704268 · 60,000 mi WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI… Look up ODI 10704268 at NHTSA ↗ ODI 11328027 · 80,000 mi WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR Look up ODI 11328027 at NHTSA ↗ ODI 11585231 Car accelerated by itself in Drive. I'd to either apply brake or put the car in Neutral to stop it. When shifted back to D, it auto accelerated. After I got home, shut it off and after 10 min. it started working normally. Look up ODI 11585231 at NHTSA ↗	0	—	0
Fuel/Propulsion System	4 ODI 11445246 While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane. Look up ODI 11445246 at NHTSA ↗ ODI 11602481 Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t… Look up ODI 11602481 at NHTSA ↗ ODI 11031986 · 38,173 mi VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE… Look up ODI 11031986 at NHTSA ↗	1 ODI 11031986 · 38,173 mi VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE… Look up ODI 11031986 at NHTSA ↗	0	1 ODI 11445246 While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane. Look up ODI 11445246 at NHTSA ↗	1 ODI 11602481 Recall Number18S24 My car had 3 recalls so I contacted the Legacy Ford dealer in McDonough on [XXX] and made an appointment on [XXX]. When we brought the car, dealer didn't fix the recall above saying they didn't have parts even though we made an appointment over 2 months before. They told us they will let us know when they gets the parts, but it's been over 2 weeks and they don't contact us or respond any of our email. And since we brought our car to dealer, the car stop charging from charging cord. They said they didn't do anything about t… Look up ODI 11602481 at NHTSA ↗	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

7 patterns with matching reports.

Steering assistance concerns

54 mentions · 14.8% of complaints

Median mileage: 59,000 mi (33 usable records).

ODI 10587639 · 5,900 mi

DRIVING ON THE INTERSTATE FREEWAY AT NIGHT. A LIGHT WARNING OF POWER STEERING PROBLEM CAME ON. EXITED AND WENT TO A TRUCK STOP. RESTARTED CAR BUT THE POWER STEERING DIDN'T WORK. VERY DIFFICULT TO STEER. HAD TO HAVE CAR TOWED. THERE WAS NO APPARENT CAUSE. *TR

Look up ODI 10587639 at NHTSA ↗

ODI 10899144 · 60,000 mi

POWER STEERING FAILED WHILE DRIVING ON A 70MPH HIGHWAY. NO WARNING OR INDICATION. THE STEERING JUST CUT OUT. I WAS TRAVELLING WITH MY 2 YEAR OLD SON IN THE BACK WHEN I BASICALLY LOST ALL CONTROL OVER THE CAR. IT WAS NEAR IMPOSSIBLE TO NAVIGATE TO THE SIDE OF THE ROAD. I HAD TO STOP THE VEHICLE IN THE MIDDLE OF A BUSY HIGHWAY. A GENTLEMAN HAD TO STOP AND HELP ME GET THE CAR TO THE SHOULDER. THE CAR IS THREE YEARS OLD AND WE WERE TOLD THE POWER STEERING IS SHOT. WE WILL HAVE TO HAVE IT REPLACED AND IT WILL COST $1,700.

Look up ODI 10899144 at NHTSA ↗

ODI 10908346 · 35,000 mi

DRIVING ON I-40, ABOUT 150 MILES FROM MY DESTINATION ON JULY 31, 2016, THE "SERVICE POWER STEERING SOON" LIGHT CAME ON IN THE CAR. I FINISHED THE DRIVE HOME WITH NO PROBLEM AND TURNED THE CAR OFF TO UNLOAD IT. WHEN I RE-STARTED IT, THE CAR REPORTED A COMPLETE STEERING FAILURE, AND THE POWER STEERING ASSIST SIMPLY QUIT. I LOOKED ONLINE AND SAW THAT THIS HAS BEEN A CONSISTENT PROBLEM WITH THE FORD STEERING SYSTEM IN THE C-MAX AND OTHER MODELS. I ARRANGED TO HAVE THE ISSUE EXAMINED & REPAIRED AT MY LOCAL FORD DEALER. I DROVE THE CAR THERE, WI…

Look up ODI 10908346 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Warning lights and dashboard alerts

49 mentions · 13.4% of complaints

Median mileage: 76,600 mi (35 usable records).

ODI 10704268 · 60,000 mi

WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSI…

Look up ODI 10704268 at NHTSA ↗

ODI 10993064 · 6,000 mi

MY 2013 FORD C-MAX ENERGI PRODUCES A "STOP SAFELY NOW" WARNING MESSAGE AND QUICKLY LOSES ALL POWER. IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. WHEN IT HAPPENS, YOU HAVE TO PULL TO THE SIDE OF THE ROAD, TURN OFF THE ENGINE, OPEN AND CLOSE THE DOOR AND WAIT A FEW MORE MINUTES BEFORE IT CAN BE STARTED AGAIN. A WARNING LIGHT IS LEFT ON FOR ~25 MILES. IT ALWAYS HAPPENS WHEN DRIVING AT FREEWAY SPEEDS ON ALL ELECTRIC. I HAVE NEVER SEEN THIS FAILURE ONCE THE MAIN BATTERY IS DISCHARGED AND THE ENGINE IS RUNNING ON GAS.

Look up ODI 10993064 at NHTSA ↗

ODI 11004091 · 115,000 mi

WHILE DRIVING, THE CAR WILL SUDDENLY STOP RUNNING. AN WARNING LIGHT COMES ON SAYING"STOP SAFELY NOW". BRAKES AND STEERING ARE NOT AFFECTED SO I CAN PULL OVER TO THE SIDE. ONCE THE CAR IS TURNED OFF AND THEN RESTARTED IT WILL RUN NORMALLY.

Look up ODI 11004091 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

27 mentions · 7.4% of complaints

Median mileage: 55,000 mi (19 usable records).

ODI 10597744 · 2,645 mi

THE LOSS OF POWER INCIDENT OCCURRED ON MAY 27, 2014, WHILE DRIVING 70 MPH IN THE FAST LANE OF THE 405 FREEWAY AT THE INTERSECTION OF THE 405 AND 5 FREEWAYS IN LOS ANGELES, CA. THE FORD C MAX 2013 SUDDENLY DROPPED FROM 70 MPH TO LESS THAN 5 MPH. THE CAR WARNING MESSAGE ON THE DASH READ: "STOP SAFELY". DUE TO THE COURTESY OF THE MANY DRIVERS ON THE FREEWAY AT 7 IN THE MORNING, THE CAR CROSSED 4 TO 5 LANES OF FAST MOVING TRAFFIC, IN A LIMITED OPERATING MODE AT APPROXIMATELY 5 MILES AN HOUR, ENDING AT THE ON-RAMP FOR CARS ENTERING THE FREEWAY. TH…

Look up ODI 10597744 at NHTSA ↗

ODI 10668308 · 3,400 mi

Look up ODI 10668308 at NHTSA ↗

ODI 10970452 · 50,000 mi

2013 CMAX SHOULD BE INCLUDED IN THE 2014 CMAX STEERING BOX RECALL. SAME ISSUE IS HAPPENIG... LOSS OF POWER STEERING, HARD TO CONTROL AT TIMES, CAR WOBBLES WHEN SWITCHING LANES.

Look up ODI 10970452 at NHTSA ↗

Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Battery drain and no-start mentions

11 mentions · 3.0% of complaints

Median mileage: 48,000 mi (9 usable records).

ODI 10595419 · 2,400 mi

VEHICLE PARKED IN GARAGE OVER NIGHT. DEAD BATTERY. TOWED TO DEALER. COULD NOT FIND A PROBLEM. JUNE 1 VEHICLE PARKED IN GARAGE OVER NIGHT, DEAD BATTERY IN THE MORNING. *TR

Look up ODI 10595419 at NHTSA ↗

ODI 10715427 · 9,880 mi

CAR WOULD NOT START. ALL ELECTRICAL FUNCTIONS NOT WORKING. THIS IS THE 2ND TIME IN 9 MONTH THIS HAS OCCURRED. BOTH TIMES THE CAR HAD TO BE JUMP STARTED. THE DEALER SAID THAT THE CAR IS NOT DRIVEN ENOUGH IN GASOLINE MODE SO THE BATTERY BECOMES DRAINED AND NEEDS TO BE RECHARGED. DEALER CLAIMS THERE IS NO OTHER REASON FOR THIS HAPPENING. I HAVE NOTICED THAT OTHER PEOPLE HAVE REPORTED THE SAME PROBLEM ON THIS WEBSITE. ISN'T THE PURPOSE OF BUYING A HYBRID VEHICLE TO SAVE FUEL AND DRIVE IN HYBRID MODE AS MUCH AS POSSIBLE? THIS SITUATION MAKES …

Look up ODI 10715427 at NHTSA ↗

ODI 10836949 · 20,000 mi

I'VE HAD MULTIPLE INCIDENCES OF A "BUCKING FORWARD" OF MY CAR WHEN BRAKING ON ROUGH ROAD OR BRAKING AND TURNING RIGHT WHEN THERE MAY BE UNEVEN ROAD OR POTHOLE NEAR REAR TIRES. I'VE BROUGHT IT FOR SERVICING , THEY ARE STUMPED BUT HAVE SUGGESTED MAY INVOLVE ABS. RECENTLY, MY ABS LIGHT WENT ON, INDICATING MY SYSTEM TURNED ITSELF OFF. I WAITED 2 HOURS TO BE TOLD THAT SOMETHING WRONG WITH SENSOR BACK TIRE WHICH IS READING THAT ITS GOING 250MPH. THEY HAVE TO ORDER PART, I HAVE TO WAIT ANOTHER 2HRS FOR THE REPAIR AND WAS TOLD IT WOULD COST ME $200 A…

Look up ODI 10836949 at NHTSA ↗

Matching rule

Brake response concerns

8 mentions · 2.2% of complaints

Median mileage: 53,765 mi (2 usable records).

ODI 10983787 · 63,000 mi

TODAY, I WAS PARKED ON THE SIDE OF THE ROAD IN A RESIDENTIAL AREA WITH THE ENGINE TURNED OFF. I CHECKED MY PHONE, ANSWERED A TEXT, AND THEN STARTED THE CAR. AS SOON AS I STARTED THE CAR, THE CAR ROLLED BACKWARD - EVEN WHEN I HAD MY FOOT COMPLETELY PRESSED VERY HARD ON THE BRAKE PEDAL (I PANICKED BECAUSE HAVING MY FOOT ON THE BRAKE DID NOT PREVENT ME FROM ROLLING BACKWARD). THE CAR DID NOT STOP ROLLING BACKWARD UNTIL I HIT THE CEMENT BARRIER ON THE CURB, BECAUSE IT PREVENTED ME FROM CONTINUING TO ROLL BACKWARD. I WAS THEN ABLE TO PUT THE CAR…

Look up ODI 10983787 at NHTSA ↗

ODI 11433461

While driving to work the car started to accerlate on its own. My foot was not on the gas and I had put my foot on the brake pedal to slow the car down. My work is only 3 miles away but for that 3 miles I had to ride the brake because the car wanted to speed up. The highest it got to was over 35 mph until I applied the brake harder. I even took my foot off of the pedals completely to make sure I wasn’t accidentally pressing both pedals. There were not obstructions or floor mats bunched up under the pedal.

Look up ODI 11433461 at NHTSA ↗

ODI 10660656

2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. *TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. *JB UPDATED 12/14/14*JB

Look up ODI 10660656 at NHTSA ↗

Matching rule

Hard or delayed shifting

6 mentions · 1.6% of complaints

Median mileage: 50,000 mi (3 usable records).

ODI 10970477 · 50,000 mi

STEERING HAS BEEN HARD TO CONTROL. PROBLEM STARTED WHEN SWITCHING LANES - WE NOTICED A WOBBLE WHEN GOING FROM ONE LANE TO ANOTHER. TURNING THE WHEEL AT LOW SPEEDS YOU CAN CLEARLY HEAR GRINDING / SLIPPING IN THE STEERING COMPONENTS. FEEDBACK TO THE WHEELS HAS BEEN INCREASINGLY MORE JERKY. TODAY, POWER STEERING COMPLETELY WENT OUT. THIS APPEARS TO BE A PROBLEM MANY ARE HAVING WITH MANY COMPLAINTS ON THIS WEBSITE AND OTHERS. FORD SHOULD COVER THIS ISSUE AS A RECALL BECAUSE LOSING STEERING CONTROL ON THE HIGHWAY WOULD BE EXTREMELY DANGEROUS TO OWNE…

Look up ODI 10970477 at NHTSA ↗

ODI 11278035 · 100,397 mi

THERE WAS A GRINDING SOUND FOR WEEKS AND THEN ONE NIGHT AFTER I STOPPED TO GO TO THE BATHROOM AND I WAS ON MY WAY HOME ON WAYNE, RD. AND THE CAR WAS JERKING REALLY BAD AND WOULD NOT CHANGE GEARS AND THEN ALL OF SUDDEN THE CAR WOULDN'T DRIVE AND THE WRENCH LIGHT WENT ON.

Look up ODI 11278035 at NHTSA ↗

ODI 11196290

2015 FORD C-MAX. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED UPON ALLOWING THE VEHICLE TO DRIFT INTO THE GARAGE, WITHOUT DEPRESSING THE GAS, THE VEHICLE LURCHED FORWARD RAMMING INTO THE INNER WALL. WHILE REVERSING DIRECTLY AFTER THE INCIDENT, THE LURCHED BACKWARDS. THE DEALER WAS NOTIFIED. *JS

Look up ODI 11196290 at NHTSA ↗

Matching rule

Fuel smell or leak mentions

1 mentions · 0.3% of complaints

Median mileage: 83,000 mi (1 usable records).

ODI 11413334 · 83,000 mi

GAS LINE LEAK UNDER CAR LEADING FROM TANK TO ENGINE. REQUIRES REMOVAL OF EXHAUST SYSTEM AND TANK TO REPLACE NEW LINE. COULD HAVE CAUSED FIRE W/ FUEL LEAKING ON TO EXHAUST SYSTEM (HAVE HAD TWO PREVIOUS FIRES IN DIFFERENT VEHICLES CAUSED BY FUEL LEAKING ONTO HOT EXHAUST SYSTEM). NO APPARENT PHYSICAL CAUSE FOR LEAK - DOES NOT SEEM TO BE COMPONENT ONE WOULD EXPECT TO LEAK OR NEED REPAIR REGARDLESS OF AGE OR MILEAGE. POTENTIAL TO CAUSE SERIOUS PERSONAL AND PHYSICAL DAMAGE IF I HAD NOT SMELLED AND NOTICED LEAK. SEEMS TO ME THAT MANUFACTURER …

Look up ODI 11413334 at NHTSA ↗

Matching rule

\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b