U.S. public vehicle records

2016 Ford EXPLORER POLICE INTERCEPT problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

21 owner complaints analyzed

0 distinct recall campaigns

29,488 mi median reported failure mileage

Scope: 2016 model year. Data updated: 2026-10-01 (October 1, 2026). 18 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Unknown Or Other is the most frequently named component, appearing in 12 of 21 complaints (57.1%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Transmission and shifting	2	9.5%
Steering behavior	2	9.5%
Electrical and battery issues	1	4.8%
Fuel system concerns	1	4.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Unknown Or Other

Structure:Body

Engine

Electrical System

Power Train

Steering

Fuel/Propulsion System

Seats

Unknown Or Other: 12; Structure:Body: 5; Engine: 4; Electrical System: 2; Power Train: 2; Steering: 2; Fuel/Propulsion System: 1; Seats: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 5; 25,000 to 49,999: 12; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0

25,000 to 49,999 miles has the most reports with usable mileage (12). 3 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017

2018

2019

2020

2024

2017: 12; 2018: 3; 2019: 4; 2020: 1; 2024: 1

Pattern summary

Unknown Or Other leads the component reports. Transmission and shifting appears in 2 complaint narratives. Steering behavior appears in 2 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11034848 · 2017-10-16 (October 16, 2017)

WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. *BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PORTION OF THE REPAIR COSTS. THE CONSUMER RELUCTANTLY, ACCEPTED. UPDATED 10/17/2017*JS

Owner-reported narrative. Look up ODI 11034848 at NHTSA ↗

Owner report 11354281 · 2020-09-10 (September 10, 2020)

TL* THE CONTACT OWNS A 2016 FORD EXPLORER POLICE INTERCEPTOR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE DOWNSHIFTED INDEPENDENTLY WITH THE RPMS INCREASING RAPIDLY. THE CONTACT STATED HE WAS UNAWARE IF THERE WAS ANY WARNING LIGHT ILLUMINATED. THE CONTACT STATED PULLED OVER TO THE SIDE OF THE ROADWAY, RESTARTED THE VEHICLE AND CONTINUED TO DRIVE TO HIS DESTINATION. THE CONTACT ALSO STATED ON AUGUST 25, 2020, WHILE SHIFTING GEAR TO REVERSE HE HEARD AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE CONTACT STATED NO WARNING LIGHT WAS I…

Owner-reported narrative. 99,603 miles reported. Look up ODI 11354281 at NHTSA ↗

Owner report 11166639 · 2019-01-12 (January 12, 2019)

I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE PARKING LOT BACK INTO A SPOT, AFTER SEVERAL ATTEMPTS OF TURNING VEHICLE ON AND OFF I WAS ABLE TO GET THE STEERING COLUMN TO RELEASE BUT THERE WAS NO POWER AND VEHICLE WAS OPERATING LIKE AN OLDER VEHICLE WITH NO POWER STEERING, IT TOOK A LOT OF MUSCL…

Owner-reported narrative. 26,406 miles reported. Look up ODI 11166639 at NHTSA ↗

Owner report 11579478 · 2024-03-26 (March 26, 2024)

The contact stated that the Police Department owns a 2016 Ford Explorer. The contact stated that while a Police Officer was attempting to drive the vehicle; however, the steering wheel seized. There was no warning light illuminated. The vehicle was towed to the Government mechanic who previously diagnosed the vehicle and stated that the steering rack had failed. The contact stated that two other Police Department vehicles had recently experienced the same failure with the steering rack. The manufacturer was notified of the failure and stated th…

Owner-reported narrative. 49,000 miles reported. Look up ODI 11579478 at NHTSA ↗

Owner report 11121271 · 2018-08-21 (August 21, 2018)

FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY.

Owner-reported narrative. 38,297 miles reported. Look up ODI 11121271 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

21 unique complaints in this selection. Analysis snapshot: 2026-10-01.

85.7%Usable mileage18 / 21 records

100.0%Valid incident date21 / 21 records

100.0%Valid filing date21 / 21 records

100.0%Ordered incident and filing dates21 / 21 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2015	2016	2017	2018	2020	2021	2022
Unknown Or Other	116.7% ODI 11170308 · 112,000 mi EXHAUST MANIFOLDS WERE LEAKING CAUSING DRIVER HEADACHES. NEEDED TO BE REPAIRED BY REPLACING BANK 1 AND BANK 2 MANIFOLDS. VEHICLE IS A POLICE INTERCEPTOR AND HAS BEEN USED ON PATROL. Look up ODI 11170308 at NHTSA ↗	1257.1% ODI 10992729 · 120 mi ODOR OF FRESH GAS NOT EXHAUST COMING FROM VEHICLE WHETHER IT IS RUNNING OR NOT. IT CAN BE SMELLED POSSIBLY COMING FROM THE VENTS WHEN AIR CONDITIONING IS ON AND ALSO AFTER VEHICLE SITS OVER NIGHT. LOCAL FORD DEALERSHIP SUPPOSEDLY RAN A "SMOKE" TEST TO CHECK FOR GAS LEAKING COULD NOT FIND ONE. THERE IS NO GAS ON THE GROUND UNDERNEATH THE VEHICLE AFTER SITTING OR RUNNING. Look up ODI 10992729 at NHTSA ↗	555.6% ODI 10938805 · 6,500 mi THIS A POLICE PATROL VEHICLE USED AS A K-9 UNIT. DEPUTIES HAVE BEEN COMPLAINING OF HEADACHES AFTER SHIFT. LAST NIGHT THEY HAD TO BE SEEN BY EMS. THEY HAVE BEEN COMPLAINING OF A SULFUR SMELL INSIDE THE EXPLORER. THEY HAD THE FIRE DEPT CHECK THE CARBON MONOXIDE LEVELS AND IT WAS OVER 100PPM. IT IS AT A FORD DEALER NOW AND DO NOT KNOW WHEN IT WILL BE FIXED. THIS IS WHEN THE VEHICLE IS RUNNING. WE HAVE HAD THE VEHICLE FOR A FEW MONTHS NOW AND IT HAS ALWAYS DONE THIS WE JUST DID NOT KNOW WHAT IT WAS. Look up ODI 10938805 at NHTSA ↗	133.3% ODI 11752869 Purchased: ford explorer police vin:[XXX] From: Advanced auto recycling, 1375 west alameda avenue , denver Co 80223 . No bill of sale provided, only Nebraska title , odometer on dash shows (155.320) but title shows (174.388) miles . Suspected odometer fraud , A few days later, the person who sold it to me confirmed that the fraud had indeed taken place , title fraud , unlicensed sale . Day purchase: Thursday XXX Name seller : [XXX] Phone number : [XXX] Address: [XXX] Email: [XXX] I tried to contact him three times: the first time, he told … Look up ODI 11752869 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Structure:Body	00.0% No examples available for this selection.	523.8% ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗	444.4% ODI 11195908 · 23,339 mi THE PLASTIC IS COMING OFF ON THE "A" PILLAR ON THE PASSENGER SIDE. Look up ODI 11195908 at NHTSA ↗	266.7% ODI 11195976 · 2,650 mi THE PASSENGER SIDE A PILLAR COVER IS COMING OFF. Look up ODI 11195976 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Engine	350.0% ODI 11072716 · 135,000 mi THIS VEHICLE IS USED AS A POLICE VEHICLE. COMPLAINTS OF EXHAUST FUMES IN CABIN. INSPECTION SHOWED LEFT EXHAUST MANIFOLD CRACKED. ALREADY RECALLED FOR EXHAUST FUMES AND WAS INSPECTED FOR THIRD PARTY HOLES. Look up ODI 11072716 at NHTSA ↗	419.0% ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	1100.0% ODI 11754102 Catalytic converter and it was confirmed by independent service center my car only has 88k miles There is a catalytic converter recall on year 2020 but Ford refuses to do a recall for the year 2021 and I have another car that have the same catalytic converter problem with only 84k miles and it’s also 2021 and Ford refuses to do any work on that one two I can provide the vin for the other one if requested Look up ODI 11754102 at NHTSA ↗	00.0% No examples available for this selection.
Power Train	00.0% No examples available for this selection.	29.5% ODI 11034848 WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PORTION OF THE REPAIR COSTS. THE CONSUMER RELUCTANTLY, ACCEPTED. UPDATED 10/17/2017JS Look up ODI 11034848 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	1100.0% ODI 11757821 On my 2020 police interceptor through a no issue for the transmission, failing at early mileage, jerking in a drive and slamming gears when shifting and low gears, I believe the component is the CDF drum in the transmission, which is thousands of dollars to fix Ford offered to replace it under warranty, but the issue typically doesn’t arise until after warranty is expired Look up ODI 11757821 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Steering	116.7% ODI 11090523 · 90,000 mi VECHILE SHIFTS DOWN INTO FIRST WHILE DRIVING STEERING WHEEL POPS WHEN TURNING AND LOCKS UP Look up ODI 11090523 at NHTSA ↗	29.5% ODI 11166639 · 26,406 mi I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE PARKING LOT BACK INTO A SPOT, AFTER SEVERAL ATTEMPTS OF TURNING VEHICLE ON AND OFF I WAS ABLE TO GET THE STEERING COLUMN TO RELEASE BUT THERE WAS NO POWER AND VEHICLE WAS OPERATING LIKE AN OLDER VEHICLE WITH NO POWER STEERING, IT TOOK A LOT OF MUSCL… Look up ODI 11166639 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Electrical System	00.0% No examples available for this selection.	29.5% ODI 11121271 · 38,297 mi FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY. Look up ODI 11121271 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Fuel/Propulsion System	00.0% No examples available for this selection.	14.8% ODI 11121271 · 38,297 mi FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY. Look up ODI 11121271 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	1100.0% ODI 11757205 My check engine light has come on multiple times flashing and numerous issues with loss of power while driving. My vehicle will begin running rough and begin shaking while using the throttle. Prior to being made aware of this recall which describes the issues my vehicle is having perfectly, i took it to a Ford dealership to have it inspected. I replicated the issue in person for the mechanics and they never fixed it, charged me for bringing the vehicle in, and never notified me of this recall. Today on the way home the issue got bad enough that… Look up ODI 11757205 at NHTSA ↗
Engine And Engine Cooling:Exhaust System:Emission Control:Catalytic Convertor	116.7% ODI 11456600 · 111,000 mi The contact owns a 2015 Ford Explorer Police Intercept. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with catalytic converter failure. The dealer performed an oil change and reprogrammed the computer; however, the failure recurred. The dealer was made aware of the failure and informed the contact that the catalytic converter needed to be replaced. The vehicle was not repaired. The dealer directed the contact to file a complaint with t… Look up ODI 11456600 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Unknown Or Other	3,000–25,000 mi	9,000 mi	9	ODI 10992729 · 120 mi ODOR OF FRESH GAS NOT EXHAUST COMING FROM VEHICLE WHETHER IT IS RUNNING OR NOT. IT CAN BE SMELLED POSSIBLY COMING FROM THE VENTS WHEN AIR CONDITIONING IS ON AND ALSO AFTER VEHICLE SITS OVER NIGHT. LOCAL FORD DEALERSHIP SUPPOSEDLY RAN A "SMOKE" TEST TO CHECK FOR GAS LEAKING COULD NOT FIND ONE. THERE IS NO GAS ON THE GROUND UNDERNEATH THE VEHICLE AFTER SITTING OR RUNNING. Look up ODI 10992729 at NHTSA ↗ ODI 11012497 · 32,000 mi LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 534 Look up ODI 11012497 at NHTSA ↗ ODI 11012516 · 3,000 mi LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 704 Look up ODI 11012516 at NHTSA ↗
Structure:Body	Too few reports for a range	38,944 mi	3 (sparse)	ODI 11195897 · 35,257 mi THE PLASTIC PIECES ON THE "A" PILLAR ARE COMING OFF Look up ODI 11195897 at NHTSA ↗ ODI 11195900 · 38,944 mi THE PLASTIC PIECES ON THE "A" AND "B" PILLAR, DRIVER AND PASSENGER SIDE ARE COMING OFF. Look up ODI 11195900 at NHTSA ↗ ODI 11195911 · 38,944 mi THE DRIVER AND PASSENGER "A" AND "B" PILLARS ARE COMING OFF. Look up ODI 11195911 at NHTSA ↗
Engine	Too few reports for a range	30,488 mi	2 (sparse)	ODI 11022967 · 32,000 mi LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. Look up ODI 11022967 at NHTSA ↗ ODI 11102985 · 28,975 mi TWO POLICE OFFICERS WERE PATROLLING IN A CITY ENVIRONMENT TOGETHER IN A 2016 FORD INTERCEPTOR UTILITY AND HAD SYMPTOMS OF CARBON MONOXIDE POISONING. THIS VEHICLE PREVIOUSLY HAD ALL CARBON MONOXIDE RELATED FORD RECALL WORK COMPLETED. THE OFFICERS' SYMPTOMS INCLUDED HEADACHE, DIZZINESS, SHORTNESS OF BREATH, AND CHEST SPASMS. LATER IN THE DAY AN ODOR BEGAN TO EMANATE FROM THE VEHICLE, WHICH IS WHEN THE VEHICLE WAS TAKEN OUT OF SERVICE. THE OFFICERS WENT TO THE HOSPITAL AND WERE TREATED FOR CARBON MONOXIDE POISONING. THE VEHICLE WAS TAKEN TO FORD A… Look up ODI 11102985 at NHTSA ↗
Electrical System	Too few reports for a range	32,352 mi	2 (sparse)	ODI 11121271 · 38,297 mi FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY. Look up ODI 11121271 at NHTSA ↗ ODI 11166639 · 26,406 mi I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE PARKING LOT BACK INTO A SPOT, AFTER SEVERAL ATTEMPTS OF TURNING VEHICLE ON AND OFF I WAS ABLE TO GET THE STEERING COLUMN TO RELEASE BUT THERE WAS NO POWER AND VEHICLE WAS OPERATING LIKE AN OLDER VEHICLE WITH NO POWER STEERING, IT TOOK A LOT OF MUSCL… Look up ODI 11166639 at NHTSA ↗
Power Train	Too few reports for a range	99,603 mi	1 (sparse)	ODI 11354281 · 99,603 mi TL* THE CONTACT OWNS A 2016 FORD EXPLORER POLICE INTERCEPTOR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE DOWNSHIFTED INDEPENDENTLY WITH THE RPMS INCREASING RAPIDLY. THE CONTACT STATED HE WAS UNAWARE IF THERE WAS ANY WARNING LIGHT ILLUMINATED. THE CONTACT STATED PULLED OVER TO THE SIDE OF THE ROADWAY, RESTARTED THE VEHICLE AND CONTINUED TO DRIVE TO HIS DESTINATION. THE CONTACT ALSO STATED ON AUGUST 25, 2020, WHILE SHIFTING GEAR TO REVERSE HE HEARD AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE CONTACT STATED NO WARNING LIGHT WAS I… Look up ODI 11354281 at NHTSA ↗
Steering	Too few reports for a range	37,703 mi	2 (sparse)	ODI 11166639 · 26,406 mi I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE PARKING LOT BACK INTO A SPOT, AFTER SEVERAL ATTEMPTS OF TURNING VEHICLE ON AND OFF I WAS ABLE TO GET THE STEERING COLUMN TO RELEASE BUT THERE WAS NO POWER AND VEHICLE WAS OPERATING LIKE AN OLDER VEHICLE WITH NO POWER STEERING, IT TOOK A LOT OF MUSCL… Look up ODI 11166639 at NHTSA ↗ ODI 11579478 · 49,000 mi The contact stated that the Police Department owns a 2016 Ford Explorer. The contact stated that while a Police Officer was attempting to drive the vehicle; however, the steering wheel seized. There was no warning light illuminated. The vehicle was towed to the Government mechanic who previously diagnosed the vehicle and stated that the steering rack had failed. The contact stated that two other Police Department vehicles had recently experienced the same failure with the steering rack. The manufacturer was notified of the failure and stated th… Look up ODI 11579478 at NHTSA ↗
Fuel/Propulsion System	Too few reports for a range	38,297 mi	1 (sparse)	ODI 11121271 · 38,297 mi FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY. Look up ODI 11121271 at NHTSA ↗
Seats	Too few reports for a range	30,000 mi	1 (sparse)	ODI 11140555 · 30,000 mi THE SEAT MANUAL TILT LEVER FOR THE DRIVER SIT IS BUSTED. IT LOCKS AND DOES NOT ALLOW ADJUSTMENT. THE LOCAL DEALERSHIP SAID IT WAS NOT COVERED UNDER WARRANTY. THE COST TO REPLACE THE UNIT WAS EXTREME. WE HAVE HAD THREE 2016 EXPLORERS POLICE PACKAGE FALL VICTIM TO THE SAME ISSUE. THE ISSUE BEGAN ABOUT A YEAR INTO IT'S USE. IS THERE A RECALL FOR THIS ISSUE? Look up ODI 11140555 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Campaigns announced	Examples
2024-11	None	No examples available for this selection.
2024-12	None	No examples available for this selection.
2025-01	None	No examples available for this selection.
2025-02	None	No examples available for this selection.
2025-03	None	No examples available for this selection.
2025-04	None	No examples available for this selection.
2025-05	None	No examples available for this selection.
2025-06	None	No examples available for this selection.
2025-07	None	No examples available for this selection.
2025-08	None	No examples available for this selection.
2025-09	None	No examples available for this selection.
2025-10	None	No examples available for this selection.
2025-11	None	No examples available for this selection.
2025-12	None	No examples available for this selection.
2026-01	None	No examples available for this selection.
2026-02	None	No examples available for this selection.
2026-03	None	No examples available for this selection.
2026-04	None	No examples available for this selection.
2026-05	None	No examples available for this selection.
2026-06	None	No examples available for this selection.
2026-07	None	No examples available for this selection.
2026-08	None	No examples available for this selection.
2026-09	None	No examples available for this selection.
2026-10 (partial)	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2021: 0 complaints · 2022: 0 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2021	0	0	0
2022	0	0	0

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2021	1	0	0
2022	1	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Unknown Or Other	Structure:Body	Engine	Electrical System	Power Train	Steering	Fuel/Propulsion System	Seats
Unknown Or Other	—	2 ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗ ODI 11011618 THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES. Look up ODI 11011618 at NHTSA ↗	3 ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗ ODI 11011618 THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES. Look up ODI 11011618 at NHTSA ↗ ODI 11022967 · 32,000 mi LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. Look up ODI 11022967 at NHTSA ↗	0	1 ODI 11034848 WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PORTION OF THE REPAIR COSTS. THE CONSUMER RELUCTANTLY, ACCEPTED. UPDATED 10/17/2017JS Look up ODI 11034848 at NHTSA ↗	0	0	0
Structure:Body	2 ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗ ODI 11011618 THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES. Look up ODI 11011618 at NHTSA ↗	—	2 ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗ ODI 11011618 THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES. Look up ODI 11011618 at NHTSA ↗	0	0	0	0	0
Engine	3 ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗ ODI 11011618 THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES. Look up ODI 11011618 at NHTSA ↗ ODI 11022967 · 32,000 mi LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. Look up ODI 11022967 at NHTSA ↗	2 ODI 11011617 THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING. Look up ODI 11011617 at NHTSA ↗ ODI 11011618 THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES. Look up ODI 11011618 at NHTSA ↗	—	0	0	0	0	0
Electrical System	0	0	0	—	0	1 ODI 11166639 · 26,406 mi I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE PARKING LOT BACK INTO A SPOT, AFTER SEVERAL ATTEMPTS OF TURNING VEHICLE ON AND OFF I WAS ABLE TO GET THE STEERING COLUMN TO RELEASE BUT THERE WAS NO POWER AND VEHICLE WAS OPERATING LIKE AN OLDER VEHICLE WITH NO POWER STEERING, IT TOOK A LOT OF MUSCL… Look up ODI 11166639 at NHTSA ↗	1 ODI 11121271 · 38,297 mi FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY. Look up ODI 11121271 at NHTSA ↗	0
Power Train	1 ODI 11034848 WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PORTION OF THE REPAIR COSTS. THE CONSUMER RELUCTANTLY, ACCEPTED. UPDATED 10/17/2017JS Look up ODI 11034848 at NHTSA ↗	0	0	0	—	0	0	0
Steering	0	0	0	1 ODI 11166639 · 26,406 mi I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE PARKING LOT BACK INTO A SPOT, AFTER SEVERAL ATTEMPTS OF TURNING VEHICLE ON AND OFF I WAS ABLE TO GET THE STEERING COLUMN TO RELEASE BUT THERE WAS NO POWER AND VEHICLE WAS OPERATING LIKE AN OLDER VEHICLE WITH NO POWER STEERING, IT TOOK A LOT OF MUSCL… Look up ODI 11166639 at NHTSA ↗	0	—	0	0
Fuel/Propulsion System	0	0	0	1 ODI 11121271 · 38,297 mi FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY. Look up ODI 11121271 at NHTSA ↗	0	0	—	0
Seats	0	0	0	0	0	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

4 patterns with matching reports.

Warning lights and dashboard alerts

3 mentions · 14.3% of complaints

Median mileage: 49,000 mi (3 usable records).

ODI 11166639 · 26,406 mi

Look up ODI 11166639 at NHTSA ↗

ODI 11354281 · 99,603 mi

Look up ODI 11354281 at NHTSA ↗

ODI 11579478 · 49,000 mi

Look up ODI 11579478 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Fuel smell or leak mentions

1 mentions · 4.8% of complaints

Median mileage: 120 mi (1 usable records).

ODI 10992729 · 120 mi

ODOR OF FRESH GAS NOT EXHAUST COMING FROM VEHICLE WHETHER IT IS RUNNING OR NOT. IT CAN BE SMELLED POSSIBLY COMING FROM THE VENTS WHEN AIR CONDITIONING IS ON AND ALSO AFTER VEHICLE SITS OVER NIGHT. LOCAL FORD DEALERSHIP SUPPOSEDLY RAN A "SMOKE" TEST TO CHECK FOR GAS LEAKING COULD NOT FIND ONE. THERE IS NO GAS ON THE GROUND UNDERNEATH THE VEHICLE AFTER SITTING OR RUNNING.

Look up ODI 10992729 at NHTSA ↗

Matching rule

\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Hard or delayed shifting

1 mentions · 4.8% of complaints

Median mileage: 99,603 mi (1 usable records).

ODI 11354281 · 99,603 mi

Look up ODI 11354281 at NHTSA ↗

Matching rule

Steering assistance concerns

1 mentions · 4.8% of complaints

Median mileage: 26,406 mi (1 usable records).

ODI 11166639 · 26,406 mi

Look up ODI 11166639 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b