Steering assistance concerns
2,566 mentions · 7.4% of complaints
Median mileage: 80,000 mi (1825 usable records).
Matching rule
\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\bU.S. public vehicle records
Ford EXPLORER steering problems
4,484 complaint narratives mention steering terms.
Key facts
34,514 owner complaints analyzed
142 distinct recall campaigns
68,809 mi median reported failure mileage
Scope: 1977 to 2027 model years. Data updated: . 16,178 complaints include usable failure mileage. View data status.
Steering behavior evidence
4,484 of 34,514 complaints match this topic (13.0%). The keyword filter can include complaints that mention a transmission without reporting its failure. View matching rules.
Owner report 605339 · 1997-10-27 (October 27, 1997)
STEERING COLUMN GRINDING.
Owner-reported narrative. Look up ODI 605339 at NHTSA ↗
Owner report 515145 · 1997-02-26 (February 26, 1997)
POWER STEERING FAILED.
Owner-reported narrative. Look up ODI 515145 at NHTSA ↗
Owner report 723175 · 2000-05-25 (May 25, 2000)
VISITED DEALER WITH COMPLAINT OF NOISE(GROWL) IN STEERING COLUMN. WAS ADVISED THAT THIS WAS NORMAL. ALSO, FRONT SUSPENSION HAS NUMEROUS SQUEAKS AS YOU WOULD EXPERIENCE IN AN OLDER VEHICLE THAT HAS NOT HAD PROPER LUBRICATION. DEALER ADVISED THIS WAS NORMAL. DOES NOT SEEM NORMAL. I INTEND TO TAKE VEHICLE TO SPECIALIZED SUSPENSION REPAIR SHOP FOR EVALUATION. *AK
Owner-reported narrative. Look up ODI 723175 at NHTSA ↗
Owner report 10044439 · 2003-10-22 (October 22, 2003)
WHEN DRIVING 4-WHEEL DRIVE ENGAGED WITHOUT WARNING. THIS CAUSED STEERING WHEEL TO PULL EITHER RIGHT OR LEFT. HAD TO MAINTAIN CONTROL. DRIVER SHIFTED INTO REVERSE TO DISENGAGE 4-WHEEL DRIVE. *AK
Owner-reported narrative. 12,000 miles reported. Look up ODI 10044439 at NHTSA ↗
Owner report 472213 · 1995-10-19 (October 19, 1995)
NOISY POWER STEERING. *TW
Owner-reported narrative. Look up ODI 472213 at NHTSA ↗
Explore the data
Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
34,514 unique complaints in this selection. Analysis snapshot: 2026-10-01.
46.9%Usable mileage16,178 / 34,514 records
92.7%Valid incident date32,000 / 34,514 records
100.0%Valid filing date34,514 / 34,514 records
92.7%Ordered incident and filing dates31,993 / 34,514 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Steering | 80936.2%ODI 10482910 · 300 miPOWER STEERING FAILURE WHILE BACKING UP AND DRIVING. TURNING VEHICLE OFF AND ON CAUSES POWER STEERING TO WORK. VERY HARD TO STEER, NOT SAFE TO DRIVE... DEALER IS PUTTING A HOLE NEW POWER STEERING UNIT IN... *TR | 48528.9%ODI 10573219 · 5,677 miTO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRI… | 33618.8%ODI 10680739 · 25 miFORD MOTOR CO. AND WORTHINGTON FORD OF LONG BEACH, CA ARE SELLING VEHICLES WITH DAMAGED/DEFECTIVE STEERING AND REFUSING TO FIX THE DEFECT(S). 1/25/2015 PURCHASED FORD EXPLORER (8 MILES ON VEHICLE); DAY AFTER PURCHASE, 1/26/2015, NOTICED PROBLEM WITH STEERING, PARKED VEHICLE, WOULD NOT DRIVE OR LET WIFE DRIVE. RETURNED VEHICLE IMMEDIATELY TO DEALER VIA ARMSTRONG TOWING (FLATBED) FOR REPAIRS/EVALUATION. WORTHINGTON FORD OF LONG BEACH: [XXX] ALL ACCUSED ME OF CAUSING THE DAMAGE; SAID IT ISN'T UNDER WARRANTY SERVICE AND WANTED TO CHARGE ME $600.00… | 50320.5%ODI 10838706 · 12,200 miWHILE MAKING A TURN ON A LOCAL STREET POWER STEERING WENT OUT. I WAS ABLE TO PULL TO THE SIDE SHUT OFF THE VEHICLE AND WAITED A MINUTE AND RESTARTED NO FURTHER ISSUES. I HAVE OWNED MANY EXPLORERS INCLUDING 11-13 AND NOW 16. THE 16 HAS 12K MILES ON IT. | 754.4%ODI 109135132017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB | 182.5%ODI 11118467 · 8,400 miMY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SH… | 93.0%ODI 11208940 · 1,800 miON MARCH 2ND 2019 FORD EXPLORER SPORT WITH 1,800 MILES WAS TOWED TO THOMASSEN FORD IN CHARLES TOWN WV LEAVING OWNER STRANDED. COMPLAINED OF STRONG FUEL/GASOLINE ODOR INSIDE THE VEHICLE. FUEL/GASOLINE WAS LEAKING BADLY OUT OF THE VEHICLE ONTO THE EXHAUST PIPE. ON MARCH 4TH NOTIFICATION WAS PROVIDED FROM SERVICE WRITER THAT NONE OF THE FUEL LINES OR CLAMPS WERE ATTACHED PROPERLY FROM THE FACTORY. VEHICLE SAT AT THOMASSEN FORD UNTIL MARCH 27TH WHEN REPAIRS WERE COMPLETE. APRIL 9TH 2019 SOME FORM OF FLUID LEAKED OUT OF THE PARKED VEHICLE FOR 8… | 242.0%ODI 11315531 · 900 miWHILE DRIVING ON THE HIGHWAYTHE 'STEERING FAULT SERVICE NOW LIGHT' CAME UP ON THE DASHBOARD WHILE TRAVELING 75 MPH MILES ON ODOMETER 900. AFTER STOPPING THE CAR AND RESTARTING IT THE 'STEERING LOSS STOP SAFELY' MESSAGE POPPED UP ON THE DASHBOARD I HAD TO DRIVE TO THE DEALERSHIP WITH NO POWER STEERING OR ANY TRANSMISSION OPTIONS LIKE SPORT, ECONOMY, REGULAR, DEEP SNOW, NO ASSIST FOR UPHILL OR DOWNHILL PARKING | 51.2%ODI 11404027 · 20 miTHE WHEEL WELLS OF THE VEHICLE COLLECT LARGE AMOUNTS OF SNOW AND ICE. THIS BUILD UP CONSTRICTS THE WHEELS OF THE VEHICLE CONTACTING THE TIRES RESTRICTING ROTATION AND STEERING. THIS IS AN EXTREMELY DANGEROUS POTENTIALLY DEADLY SITUATION. WE HAVE CONTACTED FORD MOTOR COMPANY AND THE DEALERSHIP. NO REMEDY TO THIS SITUATION HAS BEEN OFFERED. PLEASE INVESTIGATE AND ANY ASSISTANCE IS APPRECIATED. I BELIEVE THIS IS A WIDE SPREAD PROBLEM FORD IS UNWILLING TO DEAL WITH. THIS CONDITION OCCURS IN COLD WEATHER AND SNOWY ICY CONDITIONS. THE BUILD UP HA… | 93.4%ODI 11504904 · 207,000 miThe contact owns a 2022 Ford Explorer. The contact stated while starting the vehicle, the steering wheel started moving independently from side to side, without warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 207,000. | 1210.9%ODI 11517340I rented a 2023 Ford Explorer. I had many issues with the added safety features while renting it, ultimately resulting in an accident. Firstly, the lane keeping assist did not function properly. In construction zones, back roads, and during rainy weather, the vehicle would jerk very hard to one side of the other. Even after trying to shut off the lane keeping assist feature, it it would automatically turn back on. Luckily, most of those incidents would happen in low traffic areas. Until the final time it happened, resulting in a head on collisi… | 29.5%ODI 11633176 · 3,600 miThe contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recomm… | 98.9%ODI 11683816On October 24, 2024, my 2025 Ford Explorer ST experienced a sudden steering column lock and complete loss of braking while I was driving, leading to a crash and injuries. The vehicle had approximately 800 miles and was a warranty replacement provided weeks earlier. Prior to delivery, the dealer referenced a Quality Assurance hold of about two months on this vehicle, which was not disclosed to me in any detail. The simultaneous loss of steering and brakes suggests a potential common cause safety defect that may affect other 2025 Explorer ST v… | 12.6%ODI 11740470Purchased new 26 Ford Explorer on [XXX] from Franklin Ford in TN. During test drive noted the BlueCruise hands free was canceling but was advised by dealer that it might need to download an update or sync my profile. Next day I confirmed the BlueCruise and adaptive cruise was not working. The hands free BlueCruise and adaptive system will cancel randomly with no warning even while in turn. This almost caused me to slam into the vehicle next to me several times but was able to catch the wheel just in time. This is an extreme danger and hazard. T… | 0UnavailableNo examples available for this selection. |
| Unknown Or Other | 34415.4%ODI 10497684 · 1,023 miI JUST BOUGHT A 2013 FORD EXPLORER LAST WEEK AND I AM HAVING AN ISSUE WITH BURNT OIL SMELL GETTING INSIDE THE CABIN EVEN WITH A/C IN RECIRCULATION MODE. IT IS SUCH A DISAPPOINTMENT TO PAY OVER 40K FOR A BRAND NEW SUV AND BEEN DEALING WITH SUCH AN ISSUE. I HAVE A NEWBORN AND I AM AFRAID TO TAKE IT WITH ME IN THE EXPLORER BECAUSE I GUESS IT IS HARMFUL FOR ANYBODY. FIRST TIME I BOUGHT A FORD AND I AM NOT HAPPY ABOUT MY DECISION TO SWITCH BRANDS. I TOOK TO THE DEALERSHIP AND NEED TO GO BACK ON MONDAY TO DO A SYSTEM UPDATE BUT I DON'T THINK UPDATING… | 33620.0%ODI 10608596 · 100 miWHEN DRIVING MY 2014 FORD EXPLORER AT ANY SPEED AND ON ANY TERRAIN, THE EXHAUST FUMES ENTER INTO THE CABIN OF THE VEHICLE. THE ODOR IS EXTREME, CAUSES HEADACHES, NAUSEA, AND TENDS TO BURN MY EYES AS WELL AS MY GRANDDAUGHTER, WHO IS WITH ME MOST OF THE TIME. BECAUSE THERE HAVE NOT BEEN ENOUGH PEOPLE COMPLAIN OF THIS PROBLEM, AND BECAUSE FORD HAS NOT RECOGNIZED THAT THERE IS A PROBLEM, MY DEALER WAS NOT GOING TO ATTEMPT TO FIX THE PROBLEM. FINALLY THEY HAVE AGREED TO SPRAY THE UNDER PART OF THE EXHAUST WITH A RUBBERIZED SEALANT THAT WAS USED … | 40222.4%ODI 10716742 · 4,000 miRETURNING HOME FROM CHURCH WHEN ALL OF A SUDDEN I COULD NOT STEER THE CAR. IT WAS VEERING TO THE LEFT AND I COULD NOT STRAIGHTEN IT UP. THERE WAS A THUD AND DIRT AND DUST AND THE CAR STOPPED. GOT OUT AND THE FRONT LEFT SUSPENSION WAS ON THE GROUND. NO TICKET, NO NOTHING BECAUSE I DID NOT HIT ANYTHING. FORD HAS MADE A DECISION THAT IS WAS NOT A CAR FAILURE. WE ASK FOR THE FINDINGS OF THERE INSPECTIONS AND WAS TOLD THY DID NOT RELEASE THOSE TO THE CUSTOMER. WE REALLY WOULD LIKE TO SEE THEIR REPORT AS I DID NOT HIT ANYTHING AND WANT TO KNOW WHY TH… | 43017.5%ODI 10817212 · 4,567 miPURCHASED 2016 FORD EXPLORER NEW. HAS 4567 MILES ON IT. STARTING NOTICING A POPPING SOUND UNDER FOOT FLOOR BOARD DRIVER SIDE WHENEVER I FIRST START THE VEHICLE AND MOVE FORWARD TO ABOUT 7 MILES PER HOUR ABOUT TWO MONTHS AFTER PURCHASE. NOISE DOES NOT HAPPEN ANYTIME AFTER THE FIRST POP WHILE DRIVING, ONLY WHEN YOU FIRST START THE VEHICLE AND MOVE FORWARD AT ABOUT 7 MPH. TOOK TO FORD DEALER TO HAVE THE NOISE CHECKED OUT THEY ADJUSTED THE FRONT BRIDGE LINK BOLT AS PER TSB 15-0186 AND SAID THE NOISE WAS GONE. I WENT TO PICK UP THE VEHICLE AND AS S… | 36921.8%ODI 10906040 · 200 miI HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011… | 16722.8%ODI 11072324 · 5 miTHE CAR INTERMITTENTLY WREAKS OF GAS FUMES (NOT CARBON MONOXIDE) ON THE INSIDE OF THE CARE. THIS PRIMARILY HAPPENS BETWEEN 1/4 TO TO A FULL GAS TANK. THE SMELL ALWAYS OCCURS AFTER A GAS FILL UP. THE GAS TANK IS NEVER OVERFILLED. IT ALSO HAPPENS WHEN TAKING A SHARP TURN AFTER A STOP SIGN/LIGHT, AND WHEN BRAKING SWIFTLY. LIVING IN A NORTHERN CLIMATE, THE GAS SMELL GETS TO BE SO BAD, THAT WINDOWS NEED TO PERIODICALLY BE OPENED IN ORDER TO VENT THE VEHICLE OF GAS SMELL. THIS DOES NOT GO OVER WELL WHEN IT IS ZERO OUTSIDE. WITH OVER 3500 MI… | 4715.8%ODI 11233031 · 3,000 miTHE 2019 FORD EXPLORER IS DELIVERED NEW WITH ONE INADEQUATE HORN. ALL OTHER MODEL YEARS HAVE TWO HORNS AND ARE WHAT YOU EXPECT FROM A HORN. THIS IS A DANGEROUS SITUATION, THE HORN IS SO LOW I COULD NOT SCARE A SQUIRREL. FORD MOTOR COMPANY SAID THEY CANNOT UPGRADE. THE FORD DEALER SAID THEY CANNOT UPGRADE WITHOUT EFFECTING THE WARRANTY. | 20717.0%ODI 11282678 · 75 miHAVE EXTREMELY STRONG EXHAUST FUMES COMING IN THE FRESH AIR INTAKE-MAKING ME AND MY PASSENGERS EXTREMELY SICK-NAUSEUS, REALLY BAD HEADACHES, EXTREMELY SLEEPY, ACID REFLUX AND EVEN HAVE PEOPLE ASK HALF HOUR AFTER LEAVING THE VEHICLE IF WE'VE BEEN STANDING NEXT TO AN EXHAUST PIPE!!!! ONE OF THESE TIMES, IM NOT GOING TO REALISE JUST HOW TIRED ITS MAKING ME-THAT I CRASH AND KILL MYSELF OR WORSE KILL SOMEONE ELSE OR FAMILY!! SERIOUS ISSUE ANS FORD CLAIMS......NOTHING WRONG!! [XXX]!! THIS IS A DEADLY FLAW THAT NEEDS TO BE DEALT WITH RIGHT NOW!!! WAY … | 8419.6%ODI 11429352Constant shuddering between 30-45mph. Local dealer fobs it off as typical, I've driven other 2020 and 2021 Explorers, none have exhibited similar symptoms. Dealer refuses to repair, Ford corporate will not investigate. Has already had one rear axle replaced under warranty, not waiting another 3 weeks for parts when this one breaks again. | 5520.6%ODI 11470468Purchased car 5/31/22 from Apple Ford, 8800 Stanford Blvd, Columbia MD 21045. Started hearing sounds of rodent infestation 2 days later. Sporadic scurrying sounds that seemed to be coming from metal frame area above headliner in the car. Have recorded the sounds and attempted to share this verification of infestation with dealership, to no avail. As disabled vet w/anxiety/ptsd, scurrying sounds are unnerving, rodents are known to cause wiring damage which affects vehicle safety, sudden emergence of rodents when operating vehicle is addition… | 2522.7%ODI 11532171I purchased a new 2023 Ford Explorer and during the finance process I found out it had a rear back up camera recall . I wasn’t able to take possession of my vehicle . It’s been sitting on the car dealership lot where I bought it . I bought it May 26th and the repair still hasn’t been resolved !! I want my vehicle !! I’m making a substantial payment on a vehicle I can’t have !!!! Please resolve this ASAP !!!! | 419.0%ODI 11595059This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehic… | 1716.8%ODI 11631832Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line said they're aware but no idea when or if a resolution will be available. | 1026.3%ODI 11730076I was driving home from work on the interstate. It was not overly crowded and not many vehicles around me. I was going the speed limit. All the sudden I heard a loud pop and a very loud sound. I wasn’t sure exactly what happened. I thought maybe I blew a tire so I pulled over to the side of the road. I then figured out that my sunroof had shattered/exploded in my brand new 2026 ford explorer. I just purchased it new on 1/30/26 and it has approx 3k mileage. Luckily I had the shade on my sunroof closed otherwise glass would have been everywhe… | 0UnavailableNo examples available for this selection. |
| Power Train | 1185.3%ODI 10493132 · 224 miTHE SHIFTER CLICKS AS SOON AS I PUT THE GEAR IN PARK. TOOK IT TO DEALERSHIP AND WAS TOLD THAT IT IS NORMAL. I HAVE QUITE A FEW BAD EXPERIENCES WITH MY PREVIOUS CARS THAT I KNOW WHEN SOMETHING IS NOT NORMAL. TAKING THE CAR AGAIN TOMORROW SINCE IT KEEPS ON HAPPENING. IT'S ONLY BEEN 4 DAYS SO THE CAR SHOULD NOT HAVE ANY PROBLEMS. *TR | 744.4%ODI 10533188 · 1,100 miI BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRM… | 844.7%ODI 10725238 · 2,100 miDURING AND AFTER ACCELERATION AT ANY SPEED THERE IS A VERY STRONG SULPHUR SMELL IN THE CABIN OF THE VEHICLE. IT APPEARS TO ENTER FROM THE REAR OF THE VEHICLE AND IT MUST BE EXHAUSTED BY OPENING THE WINDOWS EVERY SINGLE TIME. THE FUMES CONTAIN CO2 AND ARE VERY DANGEROUS TO ALL WITHIN THE VEHICLE. ALL PASSENGERS COMPLAIN OF A LIGHT HEADACHE AND NAUSEA. | 2008.2%ODI 10864072 · 7,794 miVEHICLE LOST ACCELERATION SUDDENLY: FIRST TIME HAPPENED WHEN I STOPPED AT THE INTERSECTION WAITING THE TRAFFIC TO CLEAR AND WHEN I WANT THE VEHICLE TO ACCELERATE IT DID NOT SO I PULLED OVER AND TURNED ENGINE OFF AND RESTART IT FIVE MINUETS LATER AND THE VEHICLE ACCELERATE AND I MANAGE TO REACH MY DESTINATION, NEXT DAY I TOOK THE VEHICLE TO FORD DEALER BECAUSE THE SERVICE POWERTRAIN FAULT ILLUMINATES. FORD DEALER SAID THAT THE PROBLEM IS THE THROTTLE BODY MALFUNCTION AND NEED TO BE REPLACED BUT THE PART IS ON A BACK ORDER AND IS NOT AVAILABLE FO… | 1146.7%ODI 11011958 · 20 miUPON PARKING OUR BRAND NEW EXPLORER IN OUR DRIVEWAY (IT HAS A 10 DEGREE SLANT), WE TURNED OFF THE KEYLESS/PUSH BUTTON IGNITION, BUT MY HUSBAND ACCIDENTALLY HAD IT IN DRIVE. OUR SMALL CHILDREN WERE UNCLIPPING THEIR SEATBELTS AND STARTING TO GET OUT OF THE VEHICLE WHEN MY HUSBAND TOOK HIS FOOT OFF THE BRAKE. WITH THE CAR IN DRIVE AND IGNITION OFF, IT ROLLED BACK VERY QUICKLY DOWN OUR DRIVEWAY. THIS COULD HAVE BEEN DEADLY TO OUR SMALL CHILDREN HAD THEY OPENED THEIR DOORS. I CALLED FORD.COM WHO TOLD ME TO CALL THE DEALER. I CALLED DEALER. THEY TOO… | 486.6%ODI 11127949MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISI… | 3110.4%ODI 11487140Transmission torque converter and transmission clutches malfunctioning. Yes it's available for inspection if needed. Safety is an issue because car shudders when driving. Yes, problem has been observed by a dealer. And has been inspected with an estimated cost of $5,100+ No warning lights come on to know to assess the issue. | 47639.0%ODI 11288974 · 1,896 miI PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE… | 11727.3%ODI 11414737 · 111 miI PURCHASED A FORD EXPLORER ST 2021 IN NEW YORK FROM CITY WORLD FORD ON BOSTON RD IN THE BRONX ON APRIL 22, 2021 AT APPROXIMATELY 9:37PM. I TOOK MY CAR HOME THE SAME SAME DAY. THE FOLLOWING DAY (SECOND DAY) I STARTED EXPERIENCING A PRE-COLLISION ASSIST NOT AVAILABLE AND POWERTRAIN MALFUNCTION/REDUCED POWER LIGHT ON MY DASHBOARD AT 12:49 PM. THE CAR BEGAN TO JERK AND FELT LIKE IT WAS ON AWD MODE. THE GAS PEDAL WAS HEAVY AND DIFFICULT TO DRIVE WHILE I WAS ON THE HIGHWAY WITH MY CHILDREN. I STARTED TO SMELL FIRE COMING FROM THE INSIDE OF MY CAR. O… | 5821.7%ODI 11461576Ford released a bulletin - 22S27- to all dealers to immediately stop demo/delivery for all new Explorers in stock as of 4/19/22. At issue is a possibility of a fractured bolt that causes the differential to separate and cause "severe vibration" rendering the vehicle disabled. No fix was mentioned other than a software update possibly by the end of June 22 (2d qtr). This is serious if dealers are told to stop delivery! I just got mine in the beginning of April. Ford needs to step up and address this to ALL owners and not just dealers. It appears… | 1210.9%ODI 11513768The transmission was very difficult time trying to figure out how to start shifting gears, and when it did I felt very hard shifting. The engine revved up, struggled to rev up when accelerating, held gears, chugged, slipped, it felt extremely lazy, and hard shift. The RPMs were fluctuating like crazy. You slam on the accelerator the RPMs start going up then it starts fluctuating crazy. | 14.8%ODI 11619992Hello, I bought 2024 ford explore in Aug 2024 with a few hundred miles on it!! Now two months down the road with 5500miles on it, it is jerking real hard when driving or passing vehicles and slowing down!! The drive mode is in normal at all times. I took it back to where I bought it in Booneville does place and they sent me to ford place in Paris ark where they are ordering a part to see if it fix it or if I need a new transmission. Is this a lemon or what | 1514.9%ODI 11629443We have experience a wrench light on the dash in regards to a powertrain malfunction. I have done some research, it seams that there are a lot of other ford explorer owners that are experiencing this. I have found that there is also a possible TSB for this. Just wondering if this TSB could be recall eligible. | 37.9%ODI 11737580At approximately 1,700 miles, my brand-new 2026 Ford Explorer ST (3.0L EcoBoost) suffered a sudden, catastrophic engine failure while driving, causing an immediate and dangerous loss of motive power. Prior to the failure, the engine experienced severe misfires. Following manufacturer Technical Service Bulletin (TSB) guidance regarding EcoBoost engine misfires, a step-colder spark plug heat range (NGK LTR7IX-11) was utilized to remedy pre-ignition. Ford Motor Company has denied warranty coverage for this catastrophic powertrain failure, falsely … | 0UnavailableNo examples available for this selection. |
| Structure | 2009.0%ODI 10535838 · 1,800 miWATER COMING IN THE VEHICLE THROUGH THE THIRD ROW PASSENGER SEATBELT..IT THEN DRIPS ON THE SEAT ..HAD IT AT THE DEALER THREE TIMES ALREADY..THEY DO NOT HAVE A CLUE HOW TO FIX IT. *TR | 17910.7%ODI 108914372014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OC… | 26014.5%ODI 10809612 · 1,000 miTL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHILE DRIVING APPROXIMATELY 45-65 MPH. THE FAILURE HAPPENED WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE APPROXIMATELY 20 HOLES THAT NEEDED TO BE RESEALED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VENTILATION CABIN NEEDED TO BE RESEALED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MA… | 37415.2%ODI 11425190The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. | 37522.2%ODI 11149985 · 40,000 miTL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE KEYLESS ENTRY PAD ON THE EXTERIOR OF THE DRIVER'S DOOR FRACTURED AND FELL OFF INTO TRAFFIC. SIMULTANEOUSLY, THE 'LIFTGATE AJAR' MESSAGE ILLUMINATED. THE CONTACT STOPPED AT A NEARBY FUEL STATION AND ATTEMPTED TO CORRECT THE FAILURE BY APPLYING MASKING TAPE TO RE-ATTACH THE KEYLESS ENTRY PAD TO THE DOOR. THE CONTACT STATED THAT SEVERAL WIRES WERE EXPOSED IN THE PROCESS. SUPREME FORD OF SLIDELL (400 EAST HOWZE BEACH ROAD, SLIDELL, LOUISIANA 70461, [phone removed]) W… | 17724.2%ODI 11429419 · 35,872 miThe contact owns a 2018 Ford Explorer. The contact stated that while driving at an unknown speed, the passenger’s side window frame detached without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was 35,872 | 10434.9%ODI 11421113The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number 21V316000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool showed no open recall. | 30.2%ODI 11608742 · 66,000 miThe contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 30 MPH, the interior panoramic sunshade cover detached from the interior roof headliner and fell inside the cabin of the vehicle. The vehicle was taken to the local dealer who determined that the sunshade cover needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 66,000. | 40.9%ODI 11604001 · 52,000 miThe contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 MPH, the contact observed that the driver’s side A-pillar trim had detached. The vehicle was steered to the side of the road and trim taped down. The vehicle was taken to a dealer where it was diagnosed that the A-pillar trim needed to be replaced. The vehicle was not prepared. The contact believed that the failure was associated with NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The manufacturer was notified of the failur… | 10.4%ODI 11749368 · 50,000 miThe contact owns a 2022 Ford Explorer. The contact stated that the sunroof sunshade detached from the inner roof and sagged downward, creating a visibility hazard. The contact stated that the rearview mirror view was obstructed due to the failure. The contact stated that the failure was caused by faulty clips securing the sunshade. The vehicle was not yet repaired. The manufacturer and a local dealer were notified of the failure. The failure mileage was 50,000. | 21.8%ODI 11594860 · 4,000 miThe contact owns a 2023 Ford Explorer. The contact stated that while driving at an undisclosed speed, the wheel well inner liner fell onto the tire. The wheel well liner was rubbing on the tire. The tires were rubbing with ice, mud, and snow in the wheel well. The vehicle was taken to the local dealer, where it was diagnosed that the bracket and bolts for the wheel well liner were missing. The vehicle was not repaired. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle for the failure. The f… | 00.0%No examples available for this selection. | 11.0%ODI 11677512 · 15,000 miThe contact owns a 2025 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormal windy sound coming from the driver's side-view mirror. The vehicle was taken to two different dealers, where it was determined that the turbulence was caused by the mirror. The contact was informed that the molding was different from the passenger's side-view mirror molding. The dealer determined that driver's side-view mirror needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance wa… | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Engine | 22510.1%ODI 10472937 · 350 miWHEN ACCELERATING THE VEHICLE QUICKLY WITH THE AIR CONDITIONER ON (DOES NOT MATTER IF IT'S ON FRESH AIR INTAKE OR RECIRCULATING), THERE IS A DEFINITE ODOR OF GASOLINE EXHAUST IN THE CABIN OF THE VEHICLE. THE PROBLEM CAN BE DUPLICATED AT ANY SPEED, FROM A DEAD STOP OR ACCELERATING DURING A PASSING MANEUVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP AND TWO TECHNICAL BULLETINS WERE ADDRESSED (ONE FOR A VIBRATION SOUND COMING FROM UNDER THE HOOD WHICH WAS REPAIRED AND THE OTHER FOR THE EXHAUST ODOR IN THE CABIN). UPON COMPLETION OF THE FACTORY… | 19611.7%ODI 10533188 · 1,100 miI BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRM… | 22612.6%ODI 10671421 · 30 miPURCHASED A BRAND NEW 2015 FORD EXPLORER. ALMOST IMMEDIATELY BEGAN SMELLING EXHAUST FUMES. CONCERNED THAT THIS WASN'T "NEW CAR BREAK-IN", I PURCHASED A CARBON MONOXIDE DETECTOR WITH MEMORY. OVER A COUPLE OF WEEKS OF DRIVING THE DETECTOR REGISTERED 97 PPM AT PEAK. AFTER CHECKING ON THE INTERNET, I FOUND OTHERS THAT HAVE HAD A SIMILAR PROBLEM. *TR | 38115.5%ODI 10838549 · 4,000 miRADIATOR COOLING FAN SQUEALS LOUDLY WHEN CAR IS IDLE OR DRIVING SLOWLY. CAR HAS ALREADY BEEN IN THE SHOP TO REPLACE THE FAN ONCE. NEW FAN BEGAN SQUEALING AGAIN WITHIN 30 MINUTES OF DRIVING AFTER REPAIR. CAR ONLY HAS 4000 MILES ON IT. HAVE READ OTHER COMPLAINTS OF FAULTY COOLING FAN BEARINGS. AFRAID FAN WILL STOP WORKING AND CAUSE FIRE OR OVERHEATING. | 23714.0%ODI 10916675 · 604 miAFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT. | 9513.0%ODI 11088714 · 10 miWHEN ACCELERATING, THE SMELL OF EXHAUST FILLS THE CAR. WHEN YOU PRESS THE GAS ALL YOU CAN SMELL IS EXHAUST. IT'S BEEN THIS WAY FROM DAY ONE. FORD TRIED TO FIX IT UNDER RECALL BUT IT DID ABSOLUTELY NOTHING. YOU CAN STILL SMELL IT JUST THE SAME. NO DIFFERENCE AFTER THEIR ATTEMPT TO FIX IT. | 196.4%ODI 11193405 · 4,500 miTL* THE CONTACT OWNS A 2019 FORD EXPLORER. WHILE DRIVING THE VEHICLE, THE CONTACT SMELLED EXHAUST FUMES AND FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO ADVANTAGE FORD (4000 SE FEDERAL HWY, STUART, FL 34997, [phone removed]) TO BE DIAGNOSED, BUT THE TEST WAS NOT YET COMPLETED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500. | 1159.4%ODI 11298598 · 2,100 miMY BRAND NEW 2020 FORD EXPLORER PLATINUM TOP OF LINE MODEL (VIN [XXX]) BROKE DOWN ON CHRISTMAS EVE 2019 AFTER A COMPLETE ENGINE SEIZURE WITH LESS THAN 2000 MILES AND LEFT US STRANDED WITH MY FAMILY FOR HOURS IN THE MIDDLE OF THE ROAD. THE VEHICLE LOST ALL POWER AND CONTROL AND HAD THIS HAPPENED ON AN INTERSTATE HIGHWAY DOING 80 MILES PER HOUR THE RESULT COULD HAVE BEEN CATASTROPHIC AND POTENTIALLY FATAL. IT HAS BEEN AT THE DEALERSHIP SINCE AND I AM BEING TOLD IT NEEDS A NEW ENGINE BUT FORD CANNOT PROVIDE A DATE WHEN THE ENGINE WILL BE AVAILA… | 4811.2%ODI 11447286A police officer complained of a strong odor of exhaust coming through the hvac vents. Officer complained of a light dizziness feeling. Suv was grounded from service. Complaint was verified. Upon opening of the hood a odor of exhaust gas was smelled on the right side of the motor. No visible leaks could be heard or seen. Suv was driven to our local Ford dealer for repair. | 3011.2%ODI 11471465On four occasions over the past 30 days the vehicle has simply lost power while driving. No acceleration and the vehicle coasts to a stop and will not restart. On a few occasions it restarted after some time. Just shutdown while driving down the road. The third time it happened we took to the dealer and they claimed to fix a fuel pump module. It happened again a few days later. Took it back to the dealer and they claimed it was just low on gas even though it’s happened four times and there was gas in the tank. Took it home from the de… | 109.1%ODI 11513768The transmission was very difficult time trying to figure out how to start shifting gears, and when it did I felt very hard shifting. The engine revved up, struggled to rev up when accelerating, held gears, chugged, slipped, it felt extremely lazy, and hard shift. The RPMs were fluctuating like crazy. You slam on the accelerator the RPMs start going up then it starts fluctuating crazy. | 14.8%ODI 11711981• Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in service department. •yes, every code on the dash has appeared and lasted a total 20 minutes and car went into limp mode. Couldn’t turn car on or off. First happ… | 76.9%ODI 11645436While driving on an interstate with my children, my automatic braking system decided their was something in front of my car when there wasn't and slammed on the brakes. There was a semi truck behind us and it almost hit us. Took it to the dealer and all they did was shut the feature off for automatic braking. The interior screens have been reprogrammed twice to fix glitches. the rear hatch has been reprogrammed. The windows continue to randomly roll up and down on their own. My engine decided to not start for an hr before randomly turning on fo… | 615.8%ODI 11733462While driving my new Ford explorer, with 638 miles on it, on the highway I heard a loud pop, and lost power steering. I was barely able to pull the vehicle over to the shoulder to get off the highway. If I would have been on an interstate or a busier highway it could have been very dangerous. I believe that this has put me in danger having to maneuver the vehicle to the side of the highway and sit there while waiting for a tow truck. The Vehicle was towed to the dealership where we bought it. the service manager told us that the engine had blow… | 0UnavailableNo examples available for this selection. |
| Power Train:Automatic Transmission | 10.0%ODI 11620249 · 102,000 miThe contact owns a 2013 Ford Explorer. The contact stated that while shifting into the park position, the "change to parking mode" warning message was displayed. The vehicle failed to detect that the vehicle was in the park gear. The vehicle was taken to an independent mechanic where the contact was advised to call the manufacturer. A local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,000. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 30.1%ODI 11460064 · 103,000 miThe contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle began to shake and shudder when the accelerator pedal was depressed. The contact stated that to control the shudder she slowed the vehicle to the point that the motion stopped and then slowly accelerated back to highway speeds. The contact stated that the shuddering occurred any time the contact attempted to accelerate. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was dia… | 30.2%ODI 11449707 · 61,000 miThe contact owns a 2017 Ford Explorer. The contact stated that while idle with the vehicle in drive or reverse, the vehicle would shudder. The contact stated that there was a lack of full motive power upon acceleration; occasionally, while moving from a stop, the vehicle would shudder while driving. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic informed him that the failure might be due to the torque converter overheating, causing damage to the torque converter. Additionally, there was possible internal d… | 20.3%ODI 11654141The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle began to vibrate excessively. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown. | 00.0%No examples available for this selection. | 100.8%ODI 114521452020 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERE VIBRATIONS AT CERTAIN SPEEDS AND AS THE TRANSMISSION SHIFTS. THE CONSUMER STATED THAT THE MANUFACTURER BREACHED IT'S CONTRACTUAL OBLIGATION BY FAILING TO PROPERLY AND TIMELY REPAIR THE VEHICLE. | 20.5%ODI 11457587Approximately 1.5 months ago, my ford explorer started having issues with shifting frm drive to reverse or reverse to drive, stopped to reverse and stop to drive. I had my oil changed and there were 2 updates to the transmission that were done. The problem persists. When going through a car wash in which you put the car in neutral and ride through as it washes, I placed the car in neutral and almost hit the vehicle in front of me due to it taking 3-4 seconds to shift from drive to neutral. | 10.4%ODI 11575750 · 10,000 miThe contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, the reverse mode did not function as needed. The contact stated that when the gear shifter was shifted to reverse mode, the vehicle rolled either forward or backwards and then hesitated. The vehicle was taken to the dealer, however the failure was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Tires:Tread/Belt | 10.0%ODI 11279916TL* THE CONTACT OWNS A 2013 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. WHILE THE CONTACT WAS WASHING THE VEHICLE, SHE NOTICED THAT BOTH FRONT TIRES WERE SHREDDING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIRES WOULD WORSEN OVER TIME BEFORE NEEDING TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE AND VEHICLE FAILURE MILEAGES WERE UNKNOWN. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 20.1%ODI 11014656 · 16,000 miTL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF CHUNKS OF TIRE MISSING FROM THE TIRE. THE VEHICLE WAS TAKEN TO A TIRE FACILITY TO BE INSPECTED. THE CONTACT WAS NOT GIVEN A CAUSE FOR THE TIRE FAILURE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. | 50.3%ODI 11104082 · 24,000 miTL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT ALL FOUR TIRES EXPERIENCED PEELING AND TREAD CHIPPING. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD, 1400 INTERSTATE 20, ARLINGTON TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE. | 30.4%ODI 11367079 · 24,000 miTL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE, TIRE SIZE: 255/50/R20, DOT NUMBER: 5MNC1AH3917. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL VIBRATION IN THE VEHICLE DUE TO CUPPING OF THE TIRES. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT TIRE HAD EXPERIENCED TREAD SEPARATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HUNTLEY FORD LOCATED AT 13900 AUTO MALL DR, HUNTLY, IL 60142 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERE… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Structure:Body | 22410.0%ODI 10473133 · 250 miTL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED BOTH THE FRONT DRIVER AND PASSENGER LOWER DOOR SEALS WERE NOT EQUIPPED WITH A SLIP RESISTANT SAFETY TREAD. THE PASSENGER SLIPPED AND FELL WHEN ENTERING THE DOOR AS HER FOOT WAS PLACED ON THE DOOR SEAL. THE PASSENGER SLIGHTLY BUMPED HER HEAD AND SUSTAINED AN ABRASION TO THE LEG. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE DOOR SEAL WAS A MANUFACTURERS DESIGN. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 250. | 925.5%ODI 10563009 · 10 miTL* THE CONTACT RENTED A 2014 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE REAR CUP HOLDER BUT FOUR OF HIS FINGERS BECAME STUCK INSIDE OF THE PLASTIC HOLDER. THE CONTACT STATED THAT HE HAD TO PRY THE HOLDER OPEN IN ORDER TO RELEASE HIS FINGERS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10. THE VIN WAS UNAVAILABLE. | 1327.4%ODI 10706528 · 900 miI AM GOING INTO THE 5TH MONTH OF LEASING MY 2015 FORD EXPLORER AND I AM NOT HAPPY WITH THIS VEHICLE. CURRENTLY THE ODOMETER READS 2,100 MILES AND THEY WERE NOT ENJOYABLE MILES. I HAVE TO SAY THAT THIS 2015 EXPLORER HAS THE WORST DESIGN ON THE INSIDE THAT I'VE EVER SEEN. THE OUTWARD VISIBILITY FROM THE DRIVER'S SEAT FOR THE FRONT AND REAR OF THIS VEHICLE IS SEVERELY COMPROMISED BY THE HUGE C PILLARS WHICH CREATE BLIND SPOTS WITHIN THE VEHICLE. ALTHOUGH THIS MODEL HAS BLIS, I'VE ALMOST BEEN IN 2 COLLISIONS BECAUSE I CANNOT SEE MY RIGHT SIDE… | 1998.1%ODI 10861521 · 250 miTHE AUTOMATIC LIFTGATE FUNCTIONED ON ITS OWN WITHOUT ANY OPERATOR INPUT. THIS HAS HAPPENED 3 TIMES WITHIN APPROXIMATELY ONE MONTH OF OWNERSHIP. ALSO ONE INSTANCE OF LIFTGATE CLOSING ON HEAD. FORD CLAIMS THEY ARE AWARE OF SIMILAR COMPLAINTS AND IS WORKING ON A FIX.??? IF THE OPERATOR WERE NOT AWARE THIS OCCURRED AND A CHILD OR PET WERE IN THE 3RD ROW, THIS COULD HAVE SERIOUS CONSEQUENCES. PLEASE SEE ATTACHED REPAIR ORDER WITH FORD'S RESPONSE. ALL INSTANCES SO FAR WERE VEHICLE IN PARK WITH OPERATOR NEAR THE REAR END OR BEHIND OF THE VEHICLE. | 26015.4%ODI 10924538 · 415 miVERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL. | 10013.7%ODI 11078974CRACK ON WINDSHIELD BY BODY AT TOP, NO SCRATCH ABOVE ON PAINT, STRATCH STARTED SMALL AND IS GROWING | 4314.4%ODI 11257685 · 15 miREAR HATCH ELECTRIC OPENING/CLOSING MECHANISM FAILED - HATCH CAME DOWN A STRUCK THE HEAD OF A PERSON CAUSING AN INJURY. ALSO BECAUSE THE HATCH WOULDN'T CLOSE PROPERLY EXHAUST ENTERED THE VEHICLE WHEN BEING DRIVEN. | 322.6%ODI 11326423 · 1,400 miDRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR | 174.0%ODI 11443304On October 25, 2021; my wife and I were driving across country when we experienced a blow-out at 75 MPH in New Mexico (about 80 miles west of Amarillo. The blow-out was caused by body cladding, which came off the right rear door of our 2021 Ford Explorer - apparently attributable to 19+ MPH desert cross winds at highway speeds of 75 MPH. The trim lodged in the right rear wheel well; slicing the tire and cutting a gash from the aluminum rim. We had to get to California for a scheduled closing on our new home and were therefore unable to stay in … | 72.6%ODI 11473328While at a gas station I opened the hood to check the oil, and the hood folded backwards far enough to contact, and destroy the windshield. My wife was cleaning the windshield at the time, and narrowly avoided having her hand/forearm severely injured by the hood. This is not supposed to happen. Whatever mechanism that is meant to prevent an incident like this was either defective, or non existent. | 76.4%ODI 11580499For a week before 3/19/24, the driver door made increasing crunching noises when opened and closed. On 3/20/24 the driver door would not open and was subsequently left at Dean Sellers Ford for diagnosis and repair. The dealer relayed that there was a repair advisory on this issue which related to closed investigation / action PE23-013. On 3/21/24, the repair was completed and paid even though Ford Motor has previously agreed to announce a recall by March 2024. As on 4/2/24, no recall notification has been announced or received. | 00.0%No examples available for this selection. | 44.0%ODI 11673960My 2025 Ford Explorer has a wind noise that Ford has admitted to having an issue with. My case number is CXH04811376. In the upper corner of both the drivers and passenger side front window there is a loud wind noise that begins at speeds of 40 mph and more. A Customer Experience Specialist admitted there is a problem but they will not fix it until there is a recall. | 25.3%ODI 11763243Sunroof spontaneously shattered while driving down the road. | 0UnavailableNo examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| Steering | 45,000–118,000 mi | 79,000 mi | 2554 | ODI 10282669 · 130,000 miTL*THE CONTACT OWNS A 1992 FORD EXPLORER XLT. THE CONTACT STATES WHILE DRIVING APPROXIMATELY 55 MPH ON NORMAL ROAD CONDITIONS. THERE WAS A LOUD SQUEALING NOISE COMING FROM THE FRONT END OF THE VEHICLE . THERE WAS ALSO EXCESSIVE VIBRATION. THE DRIVER CONTINUED OPERATION WITH CAUTION. WHENEVER THE SPEED RATE WAS REDUCED THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 130,000. ODI 10206124 · 99,999 miI WAS BROWSING FOR A USED CAR AND CAME ON AN ADD SELLING CARS I HAD NO VEHICLE I ASKED IF THEY CAN PICK ME UP ON THE OTHER SIDE OF THE CLINTON FERRY. THEY SAID YES THEY WILL PICK ME UP. SO CHECKED OUT THEIR INVENTORY. I PICKED A 1994 FORD EXPLORER LITTLE DAMAGE TO THE BODY, TIRES NEEDED CHANGING, THE FRONT WINDSHIELD HAS DAMAGE, AND REAR VIEW MIRROR WAS GONE. I ACCEPTED THESE AND ASKED FOR A TEST RIDE PROCEEDED OFF THE LOT THERE WAS NO GAS MAKING A TEST DRIVE SHORT. IT WAS AS IF THEY RUSHED ME THROUGH THE DEAL NOTHING WAS SAID ABOUT THE… ODI 10248945 · 147,249 miWENT OVER RAILROAD TRACKS AND SUDDENLY THE FRONT END BEGAN TO JUMP AND SKID ON THE FRONT PASSENGER SIDE. WHEN THE CAR GOT PULLED OVER TO THE SIDE OF THE ROAD AND WE LOOKED AT IT, THE TIRE WAS COMPLETELY TURNED SIDEWAYS. WE HAD IT TOWED HOME. I CHECKED UNDER THE FRONT END IN THE MORNING AND FOUND A PART OF THE TIE ROD COMPLETELY BROKEN. *TR |
| Unknown Or Other | 9,000–70,000 mi | 37,000 mi | 1404 | ODI 10031213 · 92,800 miUNDERMOUNT SPARE TIRE BOLT RUSTED CAUSING SPARE TIRE TO DROP FROM VEHICLE WHILE DRIVING 55 MPH. TIRE WENT FLYING,BOUNCING AND ROLLING ACROSS ROAD LUCKILY BYPASSING TRAFFIC TO MY REAR. 1993 FORD EXPLORER WITH NEW TIRES AND SPARE TIRE DUE TO FIRESTONE RECALL (2 OR 3 YRS. AGO), ALL MOUNTED BY FORD DEALER. *NLM ODI 10091434 · 171,000 miWHILE DRIVING, THE REAR OF THE VEHICLE WENT UP. THE CABLE THAT HOLDS THE SPARE TIRE IN PLACE, SNAPPED CAUSING THE SPARE TIRE TO FALL OUT FROM UNDER THE VEHICLE. PROVIDE FURTHER DETAILS. *JB WHEN THE TIRE FELL IT THREW THE BACK END OF THE VEHICLE INTO THE AIR. *TC ODI 10016520 · 93,500 miI OWN A 1994 FORD EXPLORER AND ON TWO SEPARATE OCCASIONS WITHIN THE LAST 18 MONTHS, SMOKE HAS POURED OUT OF THE AIR CONDITIONING SYSTEM, SMELLING LIKE BURNING LEAVES. ON THE FIRST OCCASION, I HAD THE VEHICLE SERVICED BY GAINESVILLE FORD AND THEY CLEANED OUT LEAVES FROM THE SYSTEM THAT APPARENTLY HAD BEEN SUCKED IN THROUGH THE AIR INTAKE. THEY CLEANED IT, BUT DID NOT FIX THE ROOT CAUSE. NOW, APPROXIMATELY 18 MONTHS LATER, I HAD THE SAME ISSUE. AGAIN, GAINESVILLE FORD CLEANED DEBRIS OUT OF THE SYSTEM, BUT HAVE NOT DONE ANYTHING TO PREVENT REC… |
| Power Train | 41,000–114,846 mi | 78,839 mi | 1512 | ODI 10702264 · 444,980 miTL* THE CONTACT OWNS A 1992 FORD EXPLORER. WHILE REVERSING, THE VEHICLE LOST POWER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 444,980. UPDATED 5/18/15*CN THE REPAIR SHOP REPLACED THE FUEL VAPOR CANISTER. ALSO, THE VEHICLE WOULD NOT GO IN REVERSE. UPDATED 06/02/15*JB ODI 11104957 · 180,000 miPURCHASED VEHICLE TRANSMISSION OUT,CAME WITH REBUILT TRANSMISSION,INSTALLED,LASTED ABOUT 1 YEAR.KEPT BLOWING FRONT SEALS.ALWAYS HEATED UP GOING UPHILL.NEXT TRANSMISSION,SAME STORY.SERVICED REGULAR,WITH FILTER CHANGE.CURRENT TRANSMISSION IN TRANS. SHOP,BURNT UP,NEW CLUTCHES,BANDS,SEALS,YOU NAME IT.IT STILL WILL NOT SHIFT CORRECTY DUE TO SERVO PISTON FAILURE,THAT ALSO NEEDS FIXED.A4LD TRANSMISSION IN TOO SMALL FOR THE EXPLORER VEHICLE.I LIKE THE VEHICLE IN GENERAL,EVEN INSTALLED MANUAL LOCKOUTS TO HELP THIS SIDUATION.THIS VEHICLE HAS HAD GOOD CAR… ODI 10442017 · 137,000 miDRIVING IN LIGHT CITY TRAFFIC, "OVERDRIVE" INDICATOR LIGHT BEGAN BLINKING ON AND OFF A FEW SECONDS AFTER PULLING AWAY FROM A TRAFFIC LIGHT, ENGINE RACED AND WOULDN'T UPSHIFT, THEN IT JUST COASTED TO A STOP, AND WOULDN'T GO ANYMORE. WE HAD TO HAVE VEHICLE FLATBEDDED TO A REPAIR SHOP, AND FOUND TRANSMISSION NEEDED A COMPLETE REBUILD, WHICH COST ABOUT $3,800. *TR |
| Structure | 62,000–120,000 mi | 90,000 mi | 1259 | ODI 10229659 · 250,000 miTL*THE CONTACT OWNS A 1992 FORD EXPLORER. THE CONTACT STATED THAT THE RIGHT HYDRAULIC LIFT BRACKET DETACHED FROM THE VEHICLE. AS A RESULT, THE LIFT GATE FELL ON THE CONTACTS HEAD. THE CONTACT SUSTAINED BRUISES TO THE BACK OF THE HEAD. THERE IS A RECALL FOR THE STRUCTURE: BODY: HATCHBACK/LIFTGATE: SUPPORT DEVICE (NHTSA CAMPAIGN ID #95I007000) HOWEVER, THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED. THE CONTACT FELT THAT HIS VEHICLE SHOULD HAVE BEEN INCLUDED. THE FAILURE MILEAGE WAS 250,000 AND CURRENT MILEAGE WAS 255,000. ODI 10246938 · 140,000 miSUN ROOF FLEW OFF THE EXPLORER ONTO THE ROAD AND SHATTERED IN A MILLION PIECES ALMOST HITTING A BIKER. *TR ODI 10444749 · 65,000 miI HAVE A 1995 FORD EXPLORER AND THE DEALER REFUSES TO HONOR SOME OF THE RECALLS THAT HAVE BEEN ORDERED FOR MY VEHICLE THE RECALLS ARE LISTED BELOW RECALL DATE: MAR 15, 1995 MODEL AFFECTED: 1995 FORD EXPLORER SUMMARY: THE INNER TIE ROD ASSEMBLIES WERE IMPROPERLY MANUFACTURED AND CAN FRACTURE CAUSING SHAKING OR SHIMMY AT LOW SPEEDS. DEALERS WILL INSPECT THE INNER TIE RODS AND REPLACE THE SUSPECT TIE RODS. POTENTIAL UNITS AFFECTED: 49300 RECALL DATE: MAR 15, 1995 MODEL AFFECTED: 1995 FORD EXPLORER SUMMARY: IN SOME OF THE VEHIC… |
| Engine | 12,432–90,000 mi | 48,063 mi | 1302 | ODI 10468013 · 102,000 miTL* THE CONTACT OWNS A 1992 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO STOP THE VEHICLE, BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT SLAMMED THE GEAR INTO PARK AND TURNED THE ENGINE OFF. UPON RESTART, THE VEHICLE FUNCTIONED AS NORMAL. THE CONTACT STATED THAT HE INSPECTED THE VEHICLE AND NOTICED THAT THERE WAS A PIECE OF PLASTIC IN THE HOSE THAT RAN FROM AIR FILTER TO THE AIR INTAKE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 102,000. UPDATED 08/28/12*LJ THE CONSUMER S… ODI 10702264 · 444,980 miTL* THE CONTACT OWNS A 1992 FORD EXPLORER. WHILE REVERSING, THE VEHICLE LOST POWER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 444,980. UPDATED 5/18/15*CN THE REPAIR SHOP REPLACED THE FUEL VAPOR CANISTER. ALSO, THE VEHICLE WOULD NOT GO IN REVERSE. UPDATED 06/02/15*JB ODI 10509464 · 76,000 miI WAS PULLING INTO MY CONDO'S PARKING GARAGE WHEN DRIVER IN CAR BEHIND ME ALERTED ME THAT MY TRUCK WAS ON FIRE. I STOPPED IMMEDIATELY AND NOTICED SMOKE AND A BURNING SMELL INSIDE OF THE VEHICLE AND MY FEET GOT REALLY HOT. EXITED VEHICLE AND NOTICED FIRE DRIPPING FROM UNDERNEATH VEHICLE AND BLACK SMOKE AND FIRE FROM UNDER THE HOOD. IMMEDIATELY CALLED 911 TO REPORT FIRE, AS THE FIRE UNIT WAS ON ITS WAY THE VEHICLE HAD TWO OR THREE EXPLOSIONS UNDER THE HOOD AND THE HORN CAME ON. THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. IT WAS A TOTAL LOSS. … |
| Power Train:Automatic Transmission | 42,000–99,525 mi | 70,000 mi | 1448 | ODI 10219189 · 100,000 miTL*THE CONTACT OWNS A 1991 FORD EXPLORER. THE CONTACT EXPERIENCED AUTOMATIC TRANSMISSION FAILURE. HE TOOK THE VEHICLE TO A MECHANIC AND THEY CLAIMED TO REPAIR IT, BUT ACTUALLY DID NOT. THE VEHICLE FAILED AND WAS TOWED TO A FORD DEALER AND THEY REPLACED THE CRUISE CONTROL SWITCH. THE AUTOMATIC TRANSMISSION WAS NOT REPAIRED. THE VEHICLE IS CURRENTLY IN THE POSSESSION OF ANOTHER MECHANIC. THE CURRENT AND FAILURE MILEAGES WERE GREATER THAN 100,000. UPDATED 03/11/08. *LJ ODI 10039512 · 153,000 miTRASMISSION OIL BURNT CAUSING TRASMISSION FAILURE AND WAS REBUILT. 20,000 MILES LATER TRASMISSION FAILED AGAIN (BURNT FLUID) DUE TO CATALYTIC CONVERTER BEING TOO CLOSE TO ALUMINUM TRANSMISSION PAN. THERE NEEDS TO BE A HEAT SHIELD TO PROTECT IT FROM BURNING. |
| Tires:Tread/Belt | 29,550–102,000 mi | 63,802 mi | 43 | ODI 10170660 · 125,508 miDT*: THE CONTACT STATED A NHTSA RECALL LETTER #00T005000 REGARDING TIRES:TREAD/BELT WAS RECEIVED ON 10/07/06, AND AN AUTHORIZED TIRE DEALER REFUSED TO PERFORM THE RECALL. ON 10/12/06, THE TIRE WAS TAKEN TO THE TIRE DEALER WHO EXPRESSED THAT THE CONTACT NEEDED TO PURCHASE A NEW TIRE, AND THE TIRE MANUFACTURER WOULD REIMBURSE THE COSTS. THE RECALL STATED THAT THE DEFECTIVE TIRES WOULD BE REPLACED AT NO COST. THE CONTACT EXPRESSED TO THE TIRE DEALER THAT A COMPLAINT WOULD BE TAKEN BY THE NHTSA, AND THE DEALER OFFERED NO RESOLUTION. TIRE MANUFAC… ODI 10172866 · 140,000 miDT*: THE CONTACT STATED A NHTSA RECALL LETTER #00T005000 REGARDING TIRES: TREAD/BELT WAS RECEIVED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED TIRE DEALER FOR THE RECALL REPAIR. THE DEALER WOULD NOT REPLACE THE TIRE UNDER THE RECALL BECAUSE THE DEALER BELIEVED THE TIRE CAME FROM A JUNK YARD. THE CONTACT PLANNED TO CONTACT THE TIRE MANUFACTURER AFTER FILING A COMPLAINT WITH THE NHTSA. THE TIRE WAS A FIRESTONE ATX P235/75R15. *AK UPDATED *JB ODI 10081272 · 91,000 miDUNLOP LIGHT TRUCK TIRES LT 235-75R15 RADIAL ROVER AT FIRST PROBLEM WAS A TIRE BLISTER THAT CAUSED AN UNEVEN TIRE WEAR PROBLEM. I BROUGHT THE TIRE BACK TO THE TIRE STORE, WHERE I PURCHASED SAID TIRES, AND WAS TOLD THAT IT WAS A ROAD HAZARD THAT CAUSED THE FAILURE. NO WARRANTY COVERAGE ON THE TIRE, EVEN THOUGH I HAD PUT LESS THAN 50% WEAR ON TIRE. ON JUNE 13, 2004, WHILE RETURNING FRIM A TRIP DOWN TO LONG BEACH, HEADING NORTH BOUND ON INTERSTATE 5 IN CALIFORNIA I EXPERIENCED A COMPLETE TIRE FAILURE OF THE LEFT REAR TIRE. THE TIRE DETREADED… |
| Structure:Body | 42,000–98,000 mi | 66,000 mi | 945 | ODI 10456111 · 145,000 miTL* THE CONTACT OWNS A 1992 FORD EXPLORER. THE CONTACT STATED THERE WERE NUMEROUS CRACKS NEAR THE REAR WINDSHIELD, NEXT TO THE MANUFACTURING EMBLEM.THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 145,000. ODI 10509464 · 76,000 miI WAS PULLING INTO MY CONDO'S PARKING GARAGE WHEN DRIVER IN CAR BEHIND ME ALERTED ME THAT MY TRUCK WAS ON FIRE. I STOPPED IMMEDIATELY AND NOTICED SMOKE AND A BURNING SMELL INSIDE OF THE VEHICLE AND MY FEET GOT REALLY HOT. EXITED VEHICLE AND NOTICED FIRE DRIPPING FROM UNDERNEATH VEHICLE AND BLACK SMOKE AND FIRE FROM UNDER THE HOOD. IMMEDIATELY CALLED 911 TO REPORT FIRE, AS THE FIRE UNIT WAS ON ITS WAY THE VEHICLE HAD TWO OR THREE EXPLOSIONS UNDER THE HOOD AND THE HORN CAME ON. THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. IT WAS A TOTAL LOSS. … ODI 10260565 · 170,000 miTL*THE CONTACT OWNS A 1994 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE BRACKETS FRACTURED AND THE GLASS FELL OUT AND STRUCK HER ON THE HEAD. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V310001 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD HAVE TO PAY $200 FOR THE REPAIR. CURRENTLY, THE WINDOW CAN NO LONGER BE OPENED. THE FAILURE AND CURRENT MILEAGES WERE 170,000. |
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 128 | 24V852000 | ODI 11623728 · 150,000 miThe contact owns a 2006 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine seized. The vehicle was driven to the shoulder of the road. The contact parked the vehicle and allowed the vehicle to set for a while. The vehicle was started. The contact stated that the vehicle was driven 100 yards before the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. ODI 11625190 · 65,000 miThe contact 2011 Ford Explorer. The contact previously received notification of NHTSA Campaign Number: 14V286000 (Steering), and the vehicle was taken to the dealer, and the contact was informed that the recall repair did not need to be performed because the vehicle was not experiencing the failure. Additionally, the contact stated that upon starting the vehicle, the steering wheel was locked, and the contact became aware that the vehicle had lost power steering functionality. No further information was provided. The contact stated that upon tu… ODI 11625712The exterior A-pillar trim panel on my 2011 Ford Explorer has detached multiple times while driving. The first incident occurred when the original panel flew off into traffic, creating a safety hazard for other road users. Since then, I have been using a temporary replacement panel, which also continues to detach while driving, further escalating the safety risk. I have been attempting to resolve this issue for over three months by contacting every Ford dealership in the Bay Area. Each dealership claims they do not have the parts necessary to … |
| 2024-12 | 145 | None | ODI 11629417The recall for my 2011 Ford Explorer (Manufacturer Recall Number: 24S02, NHTSA Recall Number: 24V031) remains unresolved because Ford has not supplied the necessary parts to local dealerships, despite the official recall documentation stating, "Parts are now available to repair your vehicle." Ford claims to have authorized dealers to inspect and repair any loose or missing exterior A-pillar trim moldings free of charge, including parts and labor. However, this claim is false, as no dealership I’ve contacted in the Bay Area, including those near… ODI 11629692I was driving 68 MPH down the highway when my car threw a Power Stearing Assist Fault, I almost hit head on with a Semi but was able to hit my E break and put the car in neutral to get back over to my side fo the road. I had to have the car towed, my mechanic said there was a recall on the Electric Power Assist System. the Reference number is 14v286000. I called the ford dealship and explained to them the situation as well as what my mechanic said and they told me they were not going to do anything for the vehicle. How are we not going to repla… ODI 11629854 · 103,500 miThe contact owns a 2011 Ford Explorer. The contact stated that on several occasions when the vehicle was started, the steering wheel was intermittently firm. Additionally, the contact stated that while the vehicle was parked, the steering wheel locked. The contact stated that the following day while attempting to move the steering wheel, the steering wheel was back to normal. The vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the f… |
| 2025-01 | 192 | 25V020000 | ODI 11634176Referencing Recall 24V031: A and B Pillar trim clips fail and cause cover to fly off while driving. * Puts driver and others at risk by part releasing from clips and flying off while driving. * I just lost my 4th one and have been waiting for parts at Corning Ford [phone removed]) to fix this issue since August of 2024 when we originally took the vehicle in for repair. * After viewing my other cover, it is also near detaching and flying off without warning. * I feel the lack of attention and available parts for this recall is causing unnecessar… ODI 11634654 · 58,519 miThe contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while she was washing the vehicle with a garden hose, the driver's side of the A-pillar detached and separated from the vehicle. The contact was unable to reinstall the trim piece. The conta… ODI 11634819 · 168,281 miThe contact owns a 2011 Ford Explorer. The contact stated that while driving at 35 MPH, the steering wheel failed to move as intended. The service power steering now warning light illuminated. The contact merged to the side of the road. The vehicle was towed to the contact's place of business and had not been driven since the incident. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact associated the failure to NHTSA Campaign Number: 14V286000 (STEERING). The manufacturer was made aware of the failure and ref… |
| 2025-02 | 189 | 25V093000 | ODI 11640371 · 199,000 miThe contact owned a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering)… ODI 11640588The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. ODI 11640677 · 140,000 miThe contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a piece of the front driver’s side A-pilar trim detached and blew off onto the highway. The contact stated that a piece of the driver’s side A-pilar trim remained attached; however, the vehicle was temporarily repaired with tape. The local dealer was contacted; however, parts were not yet available.… |
| 2025-03 | 220 | 25V159000, 25V166000, 25V164000 | ODI 11646008 · 100,000 miThe contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the rubber gaskets underneath the front driver's side and passenger's side of the windshield A-Pillar trims were flapping against the windshield. The vehicle was taken to the dealer, where it was determined that both trims needed to be replaced; however, the parts were not yet available. The vehicle was not re… ODI 11646834 · 144,000 miThe contact owns a 2011 Ford Explorer. The contact stated while driving at approximately 70 MPH, the steering wheel became stiff, and difficult to turn in either direction. The contact was able to veer over to the shoulder of the road. The message "Power Steering Assist Failure" was displayed on the instrument panel. The vehicle was taken to a local dealer and the contact was informed that the repairs were denied by the manufacturer. The vehicle was not repaired due to the cost. In addition, the local dealer diagnosed the vehicle and linked the… ODI 11647080We have been waiting for this part from Ford for over 1 year. I am told by the dealership that they have been limiting the number of parts the dealerships can order. The same dealership order 100 and has only received 5 to date. This is unacceptable. When a part is recalled because of safety it should not be over a year to receive the part. Why are they not being held accountable. My sons car has trip that has fallen off and or flaps in the wind. |
| 2025-04 | 203 | 25V239000 | ODI 11657069I got the car from my landlord, my husband never checked the oil or fluids even though I was on him, it died 2 months after we got it, the guy said before we purchased it that it still was under warranty for transmission, so when it died I thought ok it's covered, so the landlord said it was the motor it seized he said had no coolant and was 2qts of oil over I said well he never added anything & I said it never overheated, he said I don't know how it was done but it will cost $3800 to fix, so I was hoping that there might be a recall that can f… ODI 11653537 · 240,000 miThe contact owns a 2011 Ford Explorer. The contact stated that while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to the dealer, but a diagnostic result was not yet provided. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN w… |
| 2025-05 | 162 | 25V347000, 25V316000 | ODI 11663104Hi, I purchased my 2006 ford explorer in 2019 from a mechanic lot. Since then I’ve changed the muffler, all 4 of the o2 sensors. Recently, after changing parts like the cylinder, spark plugs and wires as well as another set of o2 sensors and the EGR Valve, Mass Air flow sensor and the EGR sylenoid valve I have been getting check engine light with the emissions code not passing inspection. At this point my registration is at hand and the mechanics that change the parts can’t seem to understand why the check engine light did not go off. However … ODI 11662952recall 15n01,,,dealer SAM GALLOWAY FORT MYERS FLORIDA is refusing to repair steering recall for bad gear i was NEARLY KILLED as can was unstteable in a near HEAD ON CRASH!!! the diagnostic is showing the code u3000:49 in the dtc and they REFUSE>>>PLEASE HELP...im DISABLED. ODI 11663267 · 200,000 miThe contact owns a 2011 Ford Explorer. The contact stated while driving 50 MPH, the vehicle lost power steering functionality, and the vehicle became difficult to maneuver. The contact was unable to turn the steering wheel to the right or the left. The contact stated that two passengers inside the vehicle assisted with steering the vehicle. The message "Power Steering Assist" was displayed on the instrument cluster. The vehicle was towed to the local dealer where it was diagnosed and determined that the steering rack had failed. The vehicle was… |
| 2025-06 | 299 | 25V393000, 25V442000, 25V344000, 25V371000 | ODI 11664605 · 240,000 miThe contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side a-pillar trim pieces became disconnected. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); the VIN was included, but the vehicle had already been repaired. The manufacturer was notified of the failure, a case was o… ODI 11665277 · 177,000 miThe contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had become detached and flown off the vehicle after an inspection. No warning lights were illuminated. The approximate failu… ODI 11668072 · 205,616 miThe contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized and failed to turn to the left or the right. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included, and the contact was informed by the manufacturer that the warranty had expired. The ma… |
| 2025-07 | 284 | 25V455000 | ODI 11672158September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer Sport cause my engine was overheating. I got out walked to the rear of my vehicle pushed my unlatch button on the tailgate and I lifted the glass part of the rear hatch. Both air hinges were not working correctly to keep it up so I gently rested the glass on my hair that was put up in a bun and just a little bit of the glass was resting on the very top of my head where my hair was slicked back for my bun so my hands were free to … ODI 11671695The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while her daughter was driving 45 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted, and a mobile mechanic was sent to the residence. The vehicle was not repaired. The mechanic checked the front driver's side A-pillar trim and peeled an unknown part off. The mechanic informed the contact th… ODI 11672118" exterior A pillar applique trim clip attachments are not properly engaged." I recieved a safety recall letter July 2024. I called Zeigler Ford dealership for the repair. They scheduled an appointment and inspected it and said they cannot fix it due to unavailable parts from Ford. This has been going on for a year and supposedly they can't get the parts. Pieces of the rubber around my windshield was flapping around and eventually fell off. When I called Ford customer service, they said first I need to get the vehicle inspected to that I told … |
| 2025-08 | 206 | 25V543000 | ODI 11683569 · 48,000 miThe contact owns a 2010 Ford Explorer. The contact stated that while driving approximately 45 MPH, the anti-theft, roll stability, and fuel filler messages were displayed with an audible alarm before the vehicle suddenly shut off. The contact was able to restart the vehicle and drove to the residence. However, the failure reoccurred, and the vehicle was towed to the local mechanic who diagnosed that the PCM and ECM had short circuited and failed. The contact was informed that the short circuit was caused by water drainage from the moonroof onto… ODI 11677836 · 105,000 miThe contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side A-pillar trim became loosened and was temporarily repaired using tape. In addition, the contact stated that the sealant on the driver's side A-pillar trim was deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of… ODI 11678005When the vehicle is put in reverse, the backup camera blacks out and if it comes back on, the picture is reversed horizontally. This is causing a hazard when backing up as the camera shows what's actually on the left side to be on the right and vice versa. There are many recalls for the same complaint of Ford's back up system, yet nothing has been addressed for the 2011 model. Thank you! |
| 2025-09 | 201 | None | ODI 11687924 · 43,253 miThe contact rented a 2003 Ford Explorer. The contact stated that while driving at an undisclosed speed with the seat warmer activated, after arriving at a Rest Stop and exiting the vehicle, the contact became aware that a blister had formed on the back of her left thigh. The contact attributed the blister to a burn sustained while using the driver's side seat warmer. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic, but instead was returned to the rental company. The manufacturer was not notif… ODI 116899733 times this has happened. I brake and it seems like I'm pressing the gas pedal and the brakes feel like they aren't stopping the vehicle. The third time put me in incoming traffic and the vehicle was totaled as it already had a rebuilt salvage title when we bought it. ODI 11687329The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. |
| 2025-10 | 182 | 25V695000, 25V685000, 25V687000, 25V730000 | ODI 11694031My recall 24S02 has not been fixed, Exterior A-Pillar applique. I have been sent 2 letters dated Feb 2024 & July 2024 about this recall, today is 10-17-2025. My dealership is LaFontaine BIrch Run Mi is very good, Ford customer service on the other hand is very very poor. I have been chasing down this recall for over 18 months. When I finally got a hold of someone at Ford's customer service, they [XXX] ) transferred me to my dealership to resolve. The dealership can't make this part. Ridiculous. No one or no incident so far has happened. How lo… ODI 11694140The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. ODI 11695270The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 21V746000 (Suspension); however, the parts to perform the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available and were on back order. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exc… |
| 2025-11 | 154 | None | ODI 11696911While driving power steering stopped working. Thankfully I was able to pull my vehicle over without incident. My vehicle has not been inspected as of yet by the dealership as I am on SSD called the dealership and the cost is $139.00 to run the diagnostic. Warning lights kicked on as soon as it happened. This was originally supposed to be remedied in recall 15N01 EPAS. I called the dealership and the cost for repair on this issue is extremely expensive compared to what I still owe on my explorer. ODI 11698734While driving power steering stopped working. Thankfully I was able to pull my vehicle over without incident. My vehicle has not been inspected as of yet by the dealership as I am on SSD called the dealership and the cost is $139.00 to run the diagnostic. Warning lights kicked on as soon as it happened. This was originally supposed to be remedied in recall 15N01 EPAS. I called the dealership and the cost for repair on this issue is extremely expensive compared to what I still owe on my explorer. Updated to show images of what was scanned, which… |
| 2025-12 | 145 | 25V828000 | ODI 11702487 · 52,000 miThe contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact became aware that the passenger’s and driver's side A-pillar trims had started to crack, and the pieces were loose. The contact used tape to secure the A-pillar trims. The contact called a local dealer and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The… ODI 11702525I was driving to Independence missouri and the power steering went out, it was difficult to steer and if I was going slow enough I could not turn the wheel at all. There was an alert that popped up stating power steering fault. My mechanic reset the code and it was fixed for about 30 minutes before coming back on. I took it to a Ford dealership in chillicothe missouri and they had to reset the entire module and reprogram it. This fixed the issue for about 2 weeks and it is now doing the same thing as before. I paid $150 for an hour of labor plu… ODI 11704644Loose/Detached Bilateral Exterior C-Pillar around the rear window. Both sides are lifted and very loose with the potential to cause driver to lose control if detached resulting in damage to other vehicles on the road or even a traffic collision… this is a safety defect |
| 2026-01 | 122 | 26V012000, 26V024000 | ODI 11712675 · 243,000 miOdometer Fraud. The contact purchased a 2010 Ford Explorer. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was approximately 150,000. Most recently, the contact downloaded the Ford App, and when the maintenance history was checked, it was later discovered that the mileage on the Title was approximately 243,000. The contact stated that the date listed on the Ford App was June 2025. ODI 11713879Thing accelerate by itself while on highway od light blinking at high speeds and then when you come to a complete stop and try to takeoff it goes really slow with the RPMs high then it will kick into gear, unsafe on the road. Truck willjump in gear then out on takeoff. ODI 11708272 · 200,000 miThe contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 15 MPH, the power steering suddenly failed while attempting to make a right turn, causing the steering wheel to seize. The power steering warning light was illuminated. The contact turned off the vehicle and followed the owner's manual instructions on how to reset the power steering; however, all attempts failed. The contact left the vehicle parked at the incident location. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or rep… |
| 2026-02 | 110 | 26V101000 | ODI 11719863 · 224,283 miOdometer Fraud. The contact purchased a 2010 Ford Explorer. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 135,902. The contact stated that while the vehicle was being serviced, it was later discovered that the mileage on the Title was 224,283. The information was from a Carfax Report. ODI 11715978 · 180,000 miThe contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel was difficult to turn to the left or the right. The steering wheel seized, and the steering wheel symbol was displayed on the instrument cluster. The vehicle was turned off and restarted to reset the steering assist function. The vehicle was taken to an independent mechanic, and the contact was informed that the electric power steering assist system needed to be replaced. The vehicle was not repaired. The contact researched online … ODI 11717906During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “traction control off.” I was unable to turn the steering wheel much due to it being so heavy. My official complaint: Vehicle: 2011 Ford Escape XLT Safety Recall: NHTSA Campaign Number 14V284000 (Ford Recall 14S05) Issue: Loss of Electric Power Steering Assist (EPS) / Steering Torque Sensor Fault I am submitting this complaint regarding an unresolved safety defect involving my 2011 Ford Escape XLT. This vehicle is subject to a… |
| 2026-03 | 161 | 26V117000, 26V123000, 26V159000, 26V121000, 26V122000, 26V165000, 26V202000, 26V205000 | ODI 11724849The electrical power steering stopped working while in motion was real hard to steer and avoid hitting curbs or vehicles close to our vehicle. It was previously replaced by Ford for the same reason but now it happened again and they are telling me it doesn’t have warranty which is fine but if i buy the part which is not cheap by the way it just going to keep failing after a few years. ODI 11726405 · 200,000 miThe contact owned a 2011 Ford Explorer. The contact stated that while the vehicle was parked, turned off, and unoccupied, the vehicle caught fire. The contact was in her residence, and a neighbor knocked on her door, making her aware that the vehicle had caught fire. The fire has been extinguished by the local fire department. The fire department indicated that the failure may have occurred due to a wiring malfunction in the vehicle. A police report was not filed, but a fire report was filed and was unavailable. There were no injuries reported.… ODI 11726432 · 116,035 miThe contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim on the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the failure. The contact stated that… |
| 2026-04 | 167 | None | ODI 11730954The steering wheel got stiff and impossible to turn. I had to use extreme force to be able to make a left turn. It happened in a large intersection. No warning appeared. ODI 11732408 · 135,000 miThe contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the A-pillar trim clip detached, and the vehicle was taken to the local dealer where a temporary repair was performed using tape to secure the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage wa… ODI 11734002 · 270,000 miThe contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle became difficult to maneuver. The message that the "Vehicle Needed Attention" was displayed on the instrument panel. The vehicle was taken to back to the residence. The contact researched and was made aware of an unknown recall; however, the VIN was not associated with the recall. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the… |
| 2026-05 | 93 | 26V343000 | ODI 11738141 · 227,000 miThe contact owns a 2011 Ford Explorer. The contact stated that after parking in the garage and turning the engine off, approximately 5 minutes later a loud noise came from the rear of the vehicle. The contact discovered that the rear hatch window had exploded and glass shards fell into the vehicle. The cause of the failure was not determined. The contact indicated that at the time of the failure the rear window defroster was not activated. The manufacturer and local dealer was not contacted. The failure mileage was 227,000. ODI 11739398Vehicle is very hard to steer, will not reset when restarting the vehicle. two dash messages; advance track warning and power assist failure. I have not attempted to drive on road due to difficulty of steering the wheel. I am afraid the vehicle is uncontrollable at this point and needs to be towed to a repair facility. Not sure if this incident is linked to the recall under 14S06 for ford recalls. ODI 11740507In early 2024, we learned our 2011 Ford Explorer was under open recall (NHTSA #24V031) for the A-pillar windshield trim, which could detach and create a road hazard. For two years, our Ford dealer said repairs could not be done due to parts availability. The A-pillar trim detached three separate times, including once at 75 mph on a highway, causing fear and danger. The vehicle’s elderly owner stopped driving for safety. On May 26, 2026, a non-Ford mechanic attempted a repair due to the delay at Ford, but the part broke during that attempt. The … |
| 2026-06 | 134 | 26V402000, 26V371000 | ODI 11742561Stalling in mid traffic. I was told it is poor quality of timing components. The vehicle has less than 200,000 miles and has had routine maintenance as it was a police investigation car ODI 11742184The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side exterior A-Pillar Applique Trim detached. The contact stated that the exterior A-Pillar Applique Trim was flapping and hitting the ground. The dealer was made aware of the failure. The contact was informed that the parts were unavailable. The contact was advised to remove the detached exterior A-Pillar Applique Trim. The contact received a recall notification, NHTSA Campaign Number: 24V031000 (Structure) however the parts were u… ODI 11742300I contacted chapman ford in phila to have the recall corrected and it has been almost 2 yrs and no parts or follow up. They told me for months that the parts were backordered. My trim is loose and the rubber around my windshield almost gone. I also contacted ford main and was told an advisor would follow up and they did not. |
| 2026-07 | 153 | 26V448000, 26V451000, 26V470000 | ODI 11751609I was driving down the road and my airbag instantly deployed in my face without cause or notice. I became completely disoriented as it hit my hand and face with severe force and was extremely loud and shocking. I thank God that I had just let off the gas and didn't hurt anyone else. If I had panicked or was going through an intersection, experiencing a turn, coming to a stop, or someone in front of me stopped I could have struck another vehicle or object and caused death or injuries. I have not brought the vehicle anywhere to be checked out yet… ODI 11749575 · 165,000 miThe contact owns a 2008 Ford Explorer. The contact stated that while attempting to park the vehicle, the gear shifter was shifted into park, and the vehicle rolled backwards about an inch. No warning lights were illuminated. The contact stated that the parking brake was enabled to stop the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with possible transmission failure. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the fail… ODI 11747972 · 199,455 miThe contact owns a 2011 Ford Explorer. The contact stated that while driving 25 MPH, the steering wheel became difficult to turn to the left or the right. The contact stated that while depressing the brake pedal, there was an abnormal rumbling sound coming from the vehicle and the steering wheel started shaking. No warning light was illuminated. The vehicle was repaired under NHTSA Campaign Number: 14V286000 (STEERING); but the repair failed to fix the vehicle. The contact stated that the failure had occurred after the recall repair. The manufa… |
| 2026-08 | 103 | 26V532000, 26V548000 | ODI 11760576I am reporting a serious safety concern involving my 2011 Ford Explorer, VIN [XXX]. After recently filling the vehicle with fuel, I went to drive it and received a “Power Steering Assist Fault” message on the dashboard. The vehicle then lost power steering assistance, making the steering extremely difficult and requiring significantly more effort to control. The vehicle was inspected by a repair shop, and I was advised that the power steering/steering gear requires replacement at an estimated cost of $2,126.43. Because of the loss of steering… ODI 11759651Right after I bought this car used, it rides down the road like it's going to fall apart! It's horrible, the slightest little bump in the road you can feel every single one heaven forbid if it's a big bump in the road or a pothole it's priced the car hasn't fallen apart yet ODI 11759654It is actually the rearview camera on the vehicle has been going in and out sporadically for at least a year or so. Now more often than not it does not even work |
| 2026-09 | 133 | 26V581000 | ODI 11763182The rear toe arms came unhinged or disconnected from their placement and sank down to continuously rub a groove in the inner rim. The suspension was affected, the steering was effecting especially when turning, it made the brakes stick, and made loud crunching and rolling noises. It is quite frankly dangerous. It was through no fault of mine that this happened, just weak design. I took it to a shop and they charged me all my money, but nothing was fixed. ODI 11762453Car has a history of showing a P07AE-09 code in the power steering control module. When the code logs in the computer the car loses power steering assist while driving causing the steering to be hard to turn. Upon researching the cars recall work we seen that the car had the power steering control module software updated but no steering gear changed. My wife and children ride in this car and I'm afraid that this is going to cause a serious accident. ODI 11761657 · 159,000 miThe contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer, and it was realized that both front A-pillar trims were loose. The vehicle was repaired using duct tape as a temporary fix for both front A-pillar trims. The manufacturer was made aware of the failure by phone. The failure mileage was approximately 159,000. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 143 complaints · 2023: 86 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2022 | 42 | 107 | 143 |
| 2023 | 24 | 56 | 86 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2022 | 267 | 0 | 0 |
| 2023 | 110 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Steering | Unknown Or Other | Power Train | Structure | Engine | Power Train:Automatic Transmission | Tires:Tread/Belt | Structure:Body |
|---|---|---|---|---|---|---|---|---|
| Steering | — | 74ODI 11092061 · 200,180 miI GOT IN MY CAR A BATTERY LESS THAN 2 WEEKS OLD WAS ALMOST DEAD NOTHING WAS PLUGGED IN OR ON I DROVE GOT ON THE FREEWAY ABOUT 20 MIN ON FREEWAY CAR STOPS WON'T MOVE MAKES REV NOISE EVENTUALLY STARTS LONG ENOUGH TO STOP AGAIN AT BOTTOM OF FREEWAY EXIT STARTS AGAIN GET IN INTO GAS STATION I SIT IN GAS STATION FOR ABOUT 12 HOURS ADD 5 QUARTS OF TRANSMISSION FLUID EVENTUALLY CAR WILL LET ME DRIVE ABOUT TWO BLOCKS BUT COME TO FIND OUT I WAS DRIVING WELL ON FIRE RACE TO GET MY DOG AND I OUT CAR CATCHES COMPLETELY ON FIRE FIRE MAN SAYS IT ELECTRIC UN… ODI 10070150STEERING VERY UNSTABLE?.......HAVE TO STRUGGLE TO KEEP VEHICLE ON THE ROAD WHEN THERE ARE PAVEMENT PROBLEMS SUCH AS CRACKS AND CREVICES, ETC..... HAVE NEVER DRIVEN A VEHICLE WITH THIS PROBLEM BEFORE AND HAVE DRIVEN QUITE A FEW CARS..DIDNT NOTICE IT UNTIL AFTER THE MILEAGE METER GOT TO 54,000 MARK...... ALSO HAVE READ THE DEATH RATING IN 40 MPH CRASHES WAS MUCH HIGHER THAN USUAL AT CRASH TEST. COM......WHY?????? ODI 8016753WHILE DRIVING AND WITH NO WARNING, THE LEFT REAR TIRE SIDEWALL STARTED TO SEPARATE, CAUSING A TIRE BLOWOUT. DEALER NOTIFED. SIZE P235 175R15, DOT6#M6HLFNWR2801. *AK THE VEHICLE STARTED TO SWAY TO THE LEFT-2 TIMES. THE CONSUMER'S HUSBAND THEN STARTED TO DECELERATE, AND ON THE THIRD TIME THE LEFT REAR TIRE EXPLODED. THE VEHICLE WAS VERY DIFFICULT TO CONTROL, AND DAMAGE WAS DONE TO THE PANEL(VENT PEELINGS), AND THE TIRES/RIMS NEEDED TO BE REPLACED. (OTHER) PROBLEMS IN DETAIL ARE AS FOLLOWED: THE WHEEL/TIRES WERE OUT OF ROUND, THERE WAS A V… | 129ODI 11277708 · 150,000 miWHEN TURNING THE CAR STEERING WHEEL TURNS POPS AND CLICKS WITHOUT TIRES OR STEERING COLLUM TURNING LIKE IT'S BROKE OFF OF THE COLLUM AS WELL THE CAR COME OUT OF PARK AND ROLLS OFF WILE CAR IS OFF AND IN PARK WITH KEYS OUT SHIFTERS ALSO VERY LOOSE AS THE STEERING GOES IT FIRST HAPPEND GOING DOWN THE HIGHWAY AND WE JUST STARTED DRIFTING IN AND OUT IF LANES WITH LITTLE CONTROL HAPPENS WHEN CARS OFF ON MOVING OR NOT NOTHING CHANGES DOES SEEM TO IMPROVE WHEN IT'S IN 4WD ODI 10252840 · 132,150 miGEAR SHIFTER BROKE OFF STEERING COLUMN IN 2002 FORD EXPLORER. WHEN PUTTING VEHICLE IN PARK THE GEAR SHIFTER BROKE OFF, LEAVING THE VEHICLE INOPERABLE. IT WAS TOWED TO THE DEALER AND THEN DRIVEN TO OUR HOME. LEARNED FORM INTERNET SEARCH OF AT LEAST 26 SIMILAR COMPLAINTS REGARDING 2002 FORD EXPLORER AUTOMATIC. *TR ODI 10292440 · 123,699 miRECENTLY PURCHASED 2002 FORD EXPLORER. SHORTLY AFTER, WITHIN ONE TO TWO DAYS I ATTEMPTED TO EXIT THE VEHICLE BY SHIFTING INTO PARK AND OPENING THE DRIVERS SIDE DOOR. ALTHOUGH VEHICLE WAS AT A COMPLETE STOP WHEN I EXITED IT BEGAN TO ROLL BACKWARDS CAUSING ME TO FALL BESIDE ALONGSIDE THE DRIVER SIDE WITH LOWER RIGHT EXTREMITIES STILL INSIDE THE VEHICLE. IMMEDIATE ASSISTANT WAS AVAILABLE SO MINIMAL DAMAGE WAS DONE. CURRENTLY REQUIRES CAUTION WHEN SHIFTING INTO PARK DO TO ADDITIONAL MANEUVERING TO SHIFT INTO PARK. *TR | 7ODI 10124607SUDDEN TREAD SEPARATION ON LEFT REAR TIRE OF FORD EXPLORER CAUSED LOSS OF CONTROL AND ON-ROAD ROLLOVER. TIRE WAS A COOPER ELDORADO RADIAL ZR1, SIZE P23575R15, DOT# 3DHLEKN2900. ODI 11558536 · 130,000 miThe contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 45 MPH, she became aware that the electric power steering was not functioning properly with the "Service Power Steering” message displayed. No warning lights were illuminated. The vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V435000 (Structure) but the VIN was … ODI 11686724 · 125,000 miThe contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even whi… | 74ODI 10458608 · 135,000 miAS I WAS DRIVING HOME FROM WORK MY FUEL GAUGE WENT FROM FULL TO EMPTY AND THE CHECK GAUGE LIGHT CAME ON THEN THE VEHICLE DIED AND I LOST POWER STEERING AND THE POWER BRAKES. *JS ODI 10467725 · 203,000 miWHEN ACCELERATING ON A START, CAR DOESN'T SHIFT INTO 2ND AND 3RD GEAR....UNLESS THERE IS A PUSH OR JUMP INTO IT. *TR ODI 10538149 · 89,000 miAUGUST 27,2012. HUABAND DRIVING HOWM FROM WORK. GOING DOWN HILL TO TRAFFIC LIGHT. CAR SUDDENLY, WITH NO WARNING, STALLS OUT COMPLETELY. LOSS OF POWER STEERING, POWER BRAKES.ETC. A/S CONTUINUED TO WORK. ENGINE LIGH CAME ON. WRESTLED CAR TO VERGE OF ROAD. TURNED CAR OFF AND IT RESTARTED ON FORST TRY. STATED THAT THE FOLLOWING DAY AS HE ATTEMPTED TO PULL AWAY FROM STOP SIGN, CAR WOULD NOT INITALLY TAKE GAS BUT THEN SUDDENLY ACCELERATED ( " I PEELED RUBBER!") RECALLED THAT THATSAME INCIDENT HAD HAD HAPPENED APPROX. 2 WEEKS BEFORE AT A DIFFEENT … | 15ODI 10348273 · 170,000 miTL*THE CONTACT OWNS A 1995 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING, SHE NOTICED THAT THE VEHICLE WOULD "SHIMMY AND SHAKE". RECENTLY, SHE NOTICED THAT THE VEHICLE WOULD NOT SHIFT INTO PARK SO SHE HAD TO USE THE PARKING BRAKE TO KEEP IT STABLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE DEALERSHIP AND THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 184,000. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000. ODI 10167102 · 43,000 miAT A COMPLETE STOP VEHICLE SURGES (ACCELERATES). HAVE TO PLACE IN NEUTRAL AT STANDING STOPS TO PREVENT AN ACCIDENT. DRIVER'S SIDE POWER WINDOW SWITCH FAILED, HAD REPLACED, ALSO THE WINDOW WHINES WHEN ROLLING UP. PASSENGER'S SIDE POWER WINDOW REGULATOR(CABLE) SNAPPED?? WHEN REAR WINDOWS ARE DOWN AT A SPEED OF 20 MPH+ IT SOUNDS LIKE A HELICOPTER IS IN THE BACK SEAT(ACTUALLY PHYSICALLY HURTS YOUR EARS!!!) <<<<NO FIX OR REPAIR?? ANYONE ELSE HAVE THIS PROBLEM? 55-65 MPH STEERING WHEEL SHAKES. REPAIR ATTEMPT BALANCED AND ROTATED TIRES AND SUSP… | 2 | 15ODI 891193AT 5,000 MILES A POPPING SOUND IS COMING FROM STEERING COLUMN. DEALER WAS NOTIFIED, AND REPLACED STEERING COLUMN ON TWO SEPARATE OCCASIONS. BUT, PROBLEM IS STILL REOCCURRING. *AK CLIP FOR UPPER BEARING WAS OUT, DEALER REPLACED AND ALSO RETORQUED BOLTS FOR LOWER SHAFT BEARINGS, UPPER AND LOWER STEERING SHAFTS WERE REPLACED, LOWER WAS REPLACED TWICE , CONSUMER STATES THERE IS STILL PROBLEMS WITH THE STEERING. POPPING NOISE IN RIGHT FRONT SEAT. RADIO INOPERABLE, DEALER REPLACED, RADIO FAILED AGAIN, DEALER REPLACED AND REPOSITIONED WIRIN… ODI 10633318 · 72,000 miI WAS DRIVING DOWN THE STREET AT AROUND 20 MPH WHEN THERE WERE CARS THAT SUDDENLY STOPPED. WHEN I WAS BRAKING I FELT AS IF THE STEERING WAS ALLOWING ME TO TURN AND IT HAPPENED SO FAST I FELT AS IF I LOST BRAKING POWER. THEN I HIT THE CAR IN FRONT OF ME HARD. *TR ODI 11194597 · 150,000 miTHIS VEHICLE WAS IN FOR A RECALL FOR THE ELECTRICAL POWER STEERING. RECALL WAS DONE ON THE VEHICLE IN 2014 NOW IN 2019 AT 150,000 MILES AND AGAIN THE SAME PROBLEM ONLY THIS TIME IT COST ME $1,800 TO GET FIX JUST TO HAVE THE SAME PROBLEM RECUR 3 TIMES. I ALSO GOT INTO AN ACCIDENT. THIS IS MORE THAN A SAFETY ISSUE AND I NOTICE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING. WHEN WILL FORD DECIDED TO ADDRESS THIS ISSUE! |
| Unknown Or Other | 74ODI 11092061 · 200,180 miI GOT IN MY CAR A BATTERY LESS THAN 2 WEEKS OLD WAS ALMOST DEAD NOTHING WAS PLUGGED IN OR ON I DROVE GOT ON THE FREEWAY ABOUT 20 MIN ON FREEWAY CAR STOPS WON'T MOVE MAKES REV NOISE EVENTUALLY STARTS LONG ENOUGH TO STOP AGAIN AT BOTTOM OF FREEWAY EXIT STARTS AGAIN GET IN INTO GAS STATION I SIT IN GAS STATION FOR ABOUT 12 HOURS ADD 5 QUARTS OF TRANSMISSION FLUID EVENTUALLY CAR WILL LET ME DRIVE ABOUT TWO BLOCKS BUT COME TO FIND OUT I WAS DRIVING WELL ON FIRE RACE TO GET MY DOG AND I OUT CAR CATCHES COMPLETELY ON FIRE FIRE MAN SAYS IT ELECTRIC UN… ODI 10070150STEERING VERY UNSTABLE?.......HAVE TO STRUGGLE TO KEEP VEHICLE ON THE ROAD WHEN THERE ARE PAVEMENT PROBLEMS SUCH AS CRACKS AND CREVICES, ETC..... HAVE NEVER DRIVEN A VEHICLE WITH THIS PROBLEM BEFORE AND HAVE DRIVEN QUITE A FEW CARS..DIDNT NOTICE IT UNTIL AFTER THE MILEAGE METER GOT TO 54,000 MARK...... ALSO HAVE READ THE DEATH RATING IN 40 MPH CRASHES WAS MUCH HIGHER THAN USUAL AT CRASH TEST. COM......WHY?????? ODI 8016753WHILE DRIVING AND WITH NO WARNING, THE LEFT REAR TIRE SIDEWALL STARTED TO SEPARATE, CAUSING A TIRE BLOWOUT. DEALER NOTIFED. SIZE P235 175R15, DOT6#M6HLFNWR2801. *AK THE VEHICLE STARTED TO SWAY TO THE LEFT-2 TIMES. THE CONSUMER'S HUSBAND THEN STARTED TO DECELERATE, AND ON THE THIRD TIME THE LEFT REAR TIRE EXPLODED. THE VEHICLE WAS VERY DIFFICULT TO CONTROL, AND DAMAGE WAS DONE TO THE PANEL(VENT PEELINGS), AND THE TIRES/RIMS NEEDED TO BE REPLACED. (OTHER) PROBLEMS IN DETAIL ARE AS FOLLOWED: THE WHEEL/TIRES WERE OUT OF ROUND, THERE WAS A V… | — | 100ODI 10069634 · 67,000 miI PURCHASED MY EXPLORER ABOUT 1 YEAR AGO. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I BOUGHT IT. JUST IN THE LAST 3 MONTHS IT HAS BEEN IN THE SHOP AT HOMETOWN MOTORS AT LEAST 4 OR 5 TIMES. AND EVERYTIME THEY GET IT IN THEY CHARGE ME A HUNDRED DOLLAR DEDUCTABLE PLUS WHAT THE WARRANTY WON'T COVER. I HAD TO PAY 1300.OO FOR MY WARRANTY AND I HAVE HAD TO PAY ALMOST 700.00 SINCE THEN ON THE WORK FOR EVERYTHING GOING WRONG WITH THE EXPLORER. I HAVE ALL OF MY RECEIPTS BEING GATHERED . WHO CAN I GET AHOLD OF TO TELL THEM ABOUT THIS LEMON THAT I BOUG… ODI 858120BRAKE LIGHTS DO NOT STAY ON WHEN BRAKES ARE APPLIED. LIGHTS COME ON, BUT GO BACK OUT WHILE BRAKES ARE STILL BEING APPLIED. DEALER HAS SEEN VEHICLE, AND SAID THAT IT IS NORMAL. *AK BRAKE SWITCH HAS BEEN REPLACED 6 TIMES AND POWER BOOSTER HAS BEEN REPLACED WITH NO REMEDIES, BRAKE PEDAL MAKES A POPPING NOISE WHEN RELEASED. MESSAGE CENTER, MILES PER GALLON, IS INACCURATE AND HAS BEEN REPLACED, HOWEVER CONSUMER STATES IT STILL DOES NOT WORK. REAR SUSPENSION SQUEAKS AND GROANS OVER BUMPS, CONSUMER STATES THERE IS TOO MUCH ROLL STIFFNESS BUILT IN… ODI 10717579 · 147,000 miBEFORE MY TRANSMISSION WENT OUT MY OVER DRIVE WOULD FLASH THEN MY 4WHEEL DRIVE STOPPED WORKING. I HAD THE 4WHEEL DRIVE SWITCH REPLACED AND EVERYTHING WAS FINE UNTIL I WENT TO SACRAMENTO. AFTER TAKING CARE OF MY EDDIE BAUER EXPLORER HAVING THE TRANSMISSION FLUSHED AND FILLED ON A REGULAR BASIS. WHILE LEAVING SACRAMENTO STOPPED AT A CHEVRON TO FILL UP BEFORE HEADING BACK UP TO TAHOE. AS IM LEAVING THE GAS STATION ALL OF THE SUDDEN THERE'S A LOUD CRUNCH OF METAL SOUND COMING FROM UNDER MY CAR AND IT WONT KICK INTO ANY GEAR. HAD TO HAVE IT TOWED … | 8ODI 10608551 · 51,250 miI WAS DRIVING ON RT44 IN MA WHEN I NOTICED ONCOMING DRIVERS YELLING AT ME. I THOUGHT I WAS DOING SOMETHING WRONG AND WHEN I CAME TO A STOP LIGHT, THE DRIVER IN FRONT OF ME GOT OUT OF HIS CAR AND YELLED THAT MY 2012 FORD EXPLORED HAD FLAMES COMING FROM THE BOTTOM OF THE VEHICLE. I IMMEDIATELY EVACUATED THE CAR WITH MY WIFE AND CHILDREN AND MY CAR WAS INDEED ON FIRE. I HAPPENED TO HAVE A FIRE EXTINGUISHER WITH ME AND WAS ABLE TO PUT OUT THE FIRE. I WAS IN FRONT OF A FORD DEALER WHEN THIS HAPPENED AND THEY CAME OUT TO INSPECT THE CAR AND I WAS… ODI 11234793 · 37,000 miMY 2012 FORD EXPLORER LEAKS FROM THE 3RD ROW SEATBELT. IT HAS RUINED THE CARPET IN THE BACK AND MOLDED IT. IT ALSO FILLED UP THE SPARE TIRE AREA WITH WATER AND RUSTED THE RIM OF THE SPARE TIRE AND THE INSIDE WHERE THE TIRE SITS. I DID NOT NOTICE THIS UNTIL MANY MONTHS AFTER I BOUGHT IT BECAUSE I WASN'T USING THE 3RD ROW AT THE TIME. | 250ODI 10548921MY CAR CAUGHT FIRE AT PARKING LOT WHEN I TRIED STARTING IT UP AFTER MY GIRLS AND I GOT BACK IN CAR AFTER BEING AT MALL FOR ABOUT 2 HOURS FLAMES COMING OUT FROM BOTTOM AND TOP OF ENGINE AND FRONT DASH. THANK GOD WE GOT OUT IN TIME. MY CARS ELECTRICAL WIRES FOR EVERYTHING IS MELTED AND IM UNSURE HOW MUCH MORE IS DAMAGED SINCE IM NOT A MECHANIC. *TR ODI 10749616I WAS DRIVING SLIGHTLY UPHILL IN STOP AND GO TRAFFIC, OFF EXIT 16 ON THE PALISADES PARKWAY, DUE TO A CONTROLLED STOP SET UP BY POLICE TO CHECK INSPECTION AND REGISTRATION. I SAW SMOKE AROUND MY VEHICLE, SO I LOOKED AT MY INSTRUMENT PANEL TO SEE IF MY CAR WAS OVERHEATING. MY INSTRUMENT PANEL INDICATED NOTHING WAS WRONG. WHEN I LOOKED UP, AN OFFICER WAS MOTIONING FOR ME TO PULL OVER SAYING MY CAR WAS ON FIRE. I QUICKLY PULLED OVER, TURNED OFF THE CAR, GOT IN THE BACK SEAT TO GET MY 1 YEAR OLD DAUGHTER OUT OF HER CAR SEAT, AND EXITED THE VEHICLE. … ODI 11278383 · 205,890 miTHE RADIATOR STARTED GOING OUT ON ME. I HAD TO FIX IT TWICE. THE BREAKES I KEEP HAVING THE CONTINUED FIXING THEM EVERY 4 MONTHS. RECENTLY OCTOBER 25, 2019 IT STARTED SMELLING LIKE BURNT RUBBER CAME THRU THE AIR VENTS. THINGS WITH THE ELECTRICITY OE A SHORTAGE. WITH THE TIRES THEY PUT WRONG TIRE SIZE. THEY TOLD ME TO SIGN AND GO BECAUSE THEY DIDN'T HAVE MY ACTUAL TIRE SIZE. ITS ALWAYS ON THE SMALLS STREETS AND ON FREEWAY OR. HIGHWAY IT SMELLS LIKE BURNT RUBBER. THE OWNER DIDN'T NOTIFY ME OR BOTHER TO TELL ME IT WAS ON RECALL ALREADY. | 16ODI 719751WE HAVE HAD CONTINUOUS PROBLEMS W/ OUR 93 EXPLORER. THE TRANSMISSION WENT OUT AT 93000 MILES AND HAD TO BE REPLACED. THE ABS LIGHT KEEPS FLICKERING ON AND OFF AND WE ARE NOT SURE WHICH SENSOR IS OUT. THE DEALERSHIP WANTS TO CHARGE AN ARM & LEG JUST TO TELL US WHICH SENSOR IT IS. MY EXPERIENCE WITH THE DEALERSHIPS HAVE NOT BEEN POSITIVE. THEY CHARGE TOO MUCH FOR SIMPLE TASKS AND I HAVE BEEN LIED TO ON NUMEROUS OCCASIONS ABOUT WHAT IS WRONG WITH OUR VEHICLE. IT IDLES ROUGH AND WE HAVE REPLACED ALL OF THE PARTS THE DEALERSHIP HAS SAID WERE … ODI 753056CHECK ENGINE LIGHT COMES ON AT TIMES WHEN THE VEHICLE IS TOWING A SMALL TRAILER AND USING THE TRANSMISSION IN DRIVE INSTEAD OF OVERDRIVE. VEHICLE MILEAGE AND DRIVEABILITY/PERFORMANCE SUFFER. O2 SENSORS HAVE BEEN REPLACED BY DEALER WITH NEW YET PROBLEM STILL EXISTS.*AK ODI 717158AS I DRIVE THE EXPLORER ON THE HIGHWAY OR AT ANY SPEEDS FOR LONGER PERIODS OF TIME(200+ MILES), ENGINE CHECK LIGHT COMES ON, AND THE HORSEPOWER IS AFFECTED. GAS MILEAGE DECREASES TO ABOUT 8 MPG, AND THIS LASTS FOR AS LONG AS THE VEHICLE IS DRIVEN. I HAVE HAD THE TRANSMISSION REPLACED, AND I HAVE CHANGED THE SPARK PLUGS, THE SPARK PLUG WIRES, THE MASS AIR-FLOW SENSOR, THE FUEL FILTERS AND THE ALTERNATOR. THE PROBLEM IS STILL OCCURRING THOUGH. I WOULD LIKE TO GET THE PROBLEM FIXED SO AS TO FEEL SAFE IN THIS VEHICLE. *AK | 0 | 147ODI 11337134I LOOKED UP MY VEHICLE AND IT HAS A RECALL AND I WANT IT FIXED. *TR ODI 11088800 · 251,000 miTHE VEHICLE ROLLED OVER ON ITS SIDE ON DRY PAVEMENT ON THE FWY AT THE POSTED SPEED LIMIT IN GOOD WEATHER CONDITIONS. NO OTHER VEHICLE WAS INVOLVED, THE CAR SKIDED WHEN I ATTEMPTED TO CHANGE LANES. I WENT INTO A SKID AND THE CAR TURNED ON ITS SIDE. ODI 564277CONSUMER STATED THE VEHICLE IDLES ROUGH, THE DEALER INFORMED CONSUMER THAT VEHICLE POSSIBLY HAS A BAD INJECTION.*JB |
| Power Train | 129ODI 11277708 · 150,000 miWHEN TURNING THE CAR STEERING WHEEL TURNS POPS AND CLICKS WITHOUT TIRES OR STEERING COLLUM TURNING LIKE IT'S BROKE OFF OF THE COLLUM AS WELL THE CAR COME OUT OF PARK AND ROLLS OFF WILE CAR IS OFF AND IN PARK WITH KEYS OUT SHIFTERS ALSO VERY LOOSE AS THE STEERING GOES IT FIRST HAPPEND GOING DOWN THE HIGHWAY AND WE JUST STARTED DRIFTING IN AND OUT IF LANES WITH LITTLE CONTROL HAPPENS WHEN CARS OFF ON MOVING OR NOT NOTHING CHANGES DOES SEEM TO IMPROVE WHEN IT'S IN 4WD ODI 10252840 · 132,150 miGEAR SHIFTER BROKE OFF STEERING COLUMN IN 2002 FORD EXPLORER. WHEN PUTTING VEHICLE IN PARK THE GEAR SHIFTER BROKE OFF, LEAVING THE VEHICLE INOPERABLE. IT WAS TOWED TO THE DEALER AND THEN DRIVEN TO OUR HOME. LEARNED FORM INTERNET SEARCH OF AT LEAST 26 SIMILAR COMPLAINTS REGARDING 2002 FORD EXPLORER AUTOMATIC. *TR ODI 10292440 · 123,699 miRECENTLY PURCHASED 2002 FORD EXPLORER. SHORTLY AFTER, WITHIN ONE TO TWO DAYS I ATTEMPTED TO EXIT THE VEHICLE BY SHIFTING INTO PARK AND OPENING THE DRIVERS SIDE DOOR. ALTHOUGH VEHICLE WAS AT A COMPLETE STOP WHEN I EXITED IT BEGAN TO ROLL BACKWARDS CAUSING ME TO FALL BESIDE ALONGSIDE THE DRIVER SIDE WITH LOWER RIGHT EXTREMITIES STILL INSIDE THE VEHICLE. IMMEDIATE ASSISTANT WAS AVAILABLE SO MINIMAL DAMAGE WAS DONE. CURRENTLY REQUIRES CAUTION WHEN SHIFTING INTO PARK DO TO ADDITIONAL MANEUVERING TO SHIFT INTO PARK. *TR | 100ODI 10069634 · 67,000 miI PURCHASED MY EXPLORER ABOUT 1 YEAR AGO. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I BOUGHT IT. JUST IN THE LAST 3 MONTHS IT HAS BEEN IN THE SHOP AT HOMETOWN MOTORS AT LEAST 4 OR 5 TIMES. AND EVERYTIME THEY GET IT IN THEY CHARGE ME A HUNDRED DOLLAR DEDUCTABLE PLUS WHAT THE WARRANTY WON'T COVER. I HAD TO PAY 1300.OO FOR MY WARRANTY AND I HAVE HAD TO PAY ALMOST 700.00 SINCE THEN ON THE WORK FOR EVERYTHING GOING WRONG WITH THE EXPLORER. I HAVE ALL OF MY RECEIPTS BEING GATHERED . WHO CAN I GET AHOLD OF TO TELL THEM ABOUT THIS LEMON THAT I BOUG… ODI 858120BRAKE LIGHTS DO NOT STAY ON WHEN BRAKES ARE APPLIED. LIGHTS COME ON, BUT GO BACK OUT WHILE BRAKES ARE STILL BEING APPLIED. DEALER HAS SEEN VEHICLE, AND SAID THAT IT IS NORMAL. *AK BRAKE SWITCH HAS BEEN REPLACED 6 TIMES AND POWER BOOSTER HAS BEEN REPLACED WITH NO REMEDIES, BRAKE PEDAL MAKES A POPPING NOISE WHEN RELEASED. MESSAGE CENTER, MILES PER GALLON, IS INACCURATE AND HAS BEEN REPLACED, HOWEVER CONSUMER STATES IT STILL DOES NOT WORK. REAR SUSPENSION SQUEAKS AND GROANS OVER BUMPS, CONSUMER STATES THERE IS TOO MUCH ROLL STIFFNESS BUILT IN… ODI 10717579 · 147,000 miBEFORE MY TRANSMISSION WENT OUT MY OVER DRIVE WOULD FLASH THEN MY 4WHEEL DRIVE STOPPED WORKING. I HAD THE 4WHEEL DRIVE SWITCH REPLACED AND EVERYTHING WAS FINE UNTIL I WENT TO SACRAMENTO. AFTER TAKING CARE OF MY EDDIE BAUER EXPLORER HAVING THE TRANSMISSION FLUSHED AND FILLED ON A REGULAR BASIS. WHILE LEAVING SACRAMENTO STOPPED AT A CHEVRON TO FILL UP BEFORE HEADING BACK UP TO TAHOE. AS IM LEAVING THE GAS STATION ALL OF THE SUDDEN THERE'S A LOUD CRUNCH OF METAL SOUND COMING FROM UNDER MY CAR AND IT WONT KICK INTO ANY GEAR. HAD TO HAVE IT TOWED … | — | 9ODI 11187507 · 170,000 miTL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE LEAKED ANTI-FREEZE AND TRANSMISSION FLUID. THERE WAS ALSO RUST UNDERNEATH THE VEHICLE AND A HOLE IN THE RUNNING BOARDS, WHICH ALMOST CAUSED THEM TO DETACH. THE CONTACT CLAIMED THAT THE GROUND COULD BE SEEN THROUGH THE HOLE. THE VEHICLE ALSO PRODUCED THICK SMOKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE CONTACT PLANNED TO HAVE THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE… ODI 10627112 · 43,857 miI PURCHASED THIS TO USE AS A SECOND VEHICLE FOR CAMPING TRIPS SO THE MILEAGE ON IT IS VERY LOW FOR ITS AGE. SUDDENLY ONE DAY OF NORMAL LOCAL DRIVING, THE O/D LIGHT STARTED FLASHING AND THE VEHICLE STARTED TO RUN VERY ROUGH. IT COULDN'T SEEM TO ACCELERATE AND RPMS WERE HIGH. I HAD TO DRIVE HOME WITH EMERGENCY FLASHERS ON SINCE THE CAR FELT LIKE IT WAS GOING TO DIE ANY MOMENT. SINCE O/D FLASHING MEANS SOMETHING WITH TRANSMISSION, I TOOK IT TO TWO DIFFERENT TRANSMISSION REPAIR SHOPS WHO BOTH DIAGNOSED A BAD TRANSMISSION THAT WOULD NEED TO BE R… ODI 10237060 · 16,000 miFACTORY REAREND WAS REPLACED IN MY 03 FORD EXPLORER. SINCE THEN THE PROBLEM OF GRADUAL REAREND DETERIORATION HAS NOT BEEN FIXED. IF THE REAREND FAILS CATASTROPHICALLY THEN A SERIOUS ACCIDENT COULD OCCUR. FORD MOTORS DOES NOT CONSIDER THIS TO BE A SAFETY CONCERN, BUT IT DEFINITELY IS. FORD SHOULD RECALL ALL VEHICLES WITH THE DEFECTIVE REARENDS AND FIX THEIR PROBLEM. *TR | 315ODI 10702264 · 444,980 miTL* THE CONTACT OWNS A 1992 FORD EXPLORER. WHILE REVERSING, THE VEHICLE LOST POWER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 444,980. UPDATED 5/18/15*CN THE REPAIR SHOP REPLACED THE FUEL VAPOR CANISTER. ALSO, THE VEHICLE WOULD NOT GO IN REVERSE. UPDATED 06/02/15*JB ODI 10499337 · 147,000 miTHE ENGINE SLOWED DOWN AND JUST QUIT. WOULD NOT RESTART. HAD IT TOWED TO A REPAIR FACILITY *AGAIN* AND FOUND OUT THAT *2 (TWO)* TIMING CHAINS WENT OUT. THE DRIVERS SIDE SNAPPED IN TWO AND THE PASSENGER SIDE (REAR) HAD OVER 1 1/2 INCHES OF PLAY IN IT AND OBVIOUS STRETCHING OF THE TIMING CHAIN. THE FRONT BROKEN ONE TOTALED THE ENGINE, ALL TENSIONERS, SPACERS ETC WERE NOR IN PIECES LYING IN THE ENGINE. AND GUESS WHAT TO REPLACE THE REAR TIMING CHAIN YOU HAVE TO COMPLETELY REMOVE THE ENGINE FROM THE VEHICLE! THANKS AGAIN FORD!!!!!!!! *TR… ODI 10525554 · 166,000 miTHE TIMING CHAIN TENSIONER BROKE ALLOWING THE CHAIN TO SLIP. IT WAS A RECALL PROBLEM BUT I WAS NOT THE ORIGINAL OWNER AND THE PROBLEM MUST NOT HAVE BEEN ADDRESSED, OR ELSE THE RECALL DIDN'T GET DONE PROPERLY. AFTER THE REPAIR IT HASN'T HAD GOOD OIL PRESSURE AT IDLE. IT IS TOO BAD THAT FORD PUT THIS MOTOR IN SO MANY VEHICLES AND DOESN'T STAND BEHIND THEY. IT IS POOR DESIGN IN MY OPINION TO HAVE FOUR TIMING CHAINS ON A 4.0 LITER MOTOR IS CRAZY. I WISH THAT FORD WOULD HAVE PUT MORE EFFORT INTO SEEING THAT MY VEHICLE WERE RECALLED AND NOT ALLOWED … | 23ODI 800738WITH KEY IN IGNITION W/ENGINE RUNNING, TRUCK ROLLED BACKWARDS ACROSS HIGHWAY INTO SCHOOL YARD. PLEASE DESCRIBE DETAILS.*AK ODI 8009112WHILE DRIVING, VEHICLE MAKES A LOUD HUMMING SOUND WHICH COMES FROM FRONT END OF VEHICLE. ALSO, TRANSMISSION HAS FAILED. CONSUMER CONSTANTLY HAS TO TAKE VEHICLE TO DEALER. *AK THE CHECK ENGINE LIGHT ILLUMINATED. THE SPEED SENSOR AND THE O2 SENSOR WERE REPLACED. JG ODI 837586TRANSMISSION WOULD START TO SLIP WHEN TRAVELING JUST 10MPH. THE RPMS WOULD BE OVER 3 THOUSAND. HAD VEHICLE CHECKED AT DEALERSHIP & WAS INFORMED TRANSMISSION WAS STUCK & THAT IT'S A FACTORY DEFECT, ALMOST BLEW UP. ALSO, SPEEDOMETER DOES NOT KEEP ACCURATE SPEEDS. IF SPEED IS INCREASED,IT WOULD FAIL TO WORK. THIS WAS REFERRED TO MECHANIC BY MANUFACTURER. *AK | 0 | 17ODI 10853758 · 110,000 miMY 2002 FORD EXPLORER 4.6L IS HAVING MAJOR TRANSMISSION PROBLEMS AT ONLY 110K MILES. IT HESITATES SHIFTING GEARS AND SLIPS WHILE DRIVING. THE VEHICLE ALSO STALLS WHEN STOPPING AT A RED LIGHT OR STOP SIGN. IT HAS THE INFAMOUS CRACK DOWN THE BACK HATCH. BOTH ARE PROBLEMS THOUSANDS OF CUSTOMERS HAVE COMPLAINED ABOUT YET FORD DOES NOTHING. THE TRANSMISSION PROBLEM IS A VERY EXPENSIVE COST TO REPAIR AND IT SHOULDN'T BE THE CUSTOMERS RESPONSIBILITY WHEN FORD KNEW THERE WAS A PROBLEM. ODI 107946091. TRANSMISSION DOES NOT LET YOU ACCELARATE. PRESSURE BUILDS UP WHILE YOU ARE PRESSING ON THE GAS PEDAL AND IT DOESN'T INCREASE YOUR SPEED UNTIL 10 SECONDS OR SO OF PRESSING THE GAS PEDAL, AND THAN IT EXPLODES AND YOU ARE THRUST BACK WITH THE ACCELERATION. VERY DANGEROUS WHEN YOU ARE TRYING TO CHANGE LANES OR ARE ENTERING THE HIGHWAY. LACK OF ACCELERATION HAS ALMOST GOT US INTO A FEW ACCIDENTS. 2. SENSORS ARE NOT FUNCTIONING, CONSTANTLY TELLING ME THAT THE DOORS ARE OPEN. I DON'T KNOW WHEN A DOOR IS ACTUALLY OPEN OR NOT. 3. THE REAR HATCH I… ODI 10259316 · 56,000 miBACK REAR HATCH CRACKED. JUST LIKE THE 100'S OF OTHERS I FOUND ON MY INTERNET SEARCH OF THE PROBLEM. OUR TRANSMISSION ALSO FAILED AND HAD TO BE REPLACED, AT OUR OWN COST. *TR |
| Structure | 7ODI 10124607SUDDEN TREAD SEPARATION ON LEFT REAR TIRE OF FORD EXPLORER CAUSED LOSS OF CONTROL AND ON-ROAD ROLLOVER. TIRE WAS A COOPER ELDORADO RADIAL ZR1, SIZE P23575R15, DOT# 3DHLEKN2900. ODI 11558536 · 130,000 miThe contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 45 MPH, she became aware that the electric power steering was not functioning properly with the "Service Power Steering” message displayed. No warning lights were illuminated. The vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V435000 (Structure) but the VIN was … ODI 11686724 · 125,000 miThe contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even whi… | 8ODI 10608551 · 51,250 miI WAS DRIVING ON RT44 IN MA WHEN I NOTICED ONCOMING DRIVERS YELLING AT ME. I THOUGHT I WAS DOING SOMETHING WRONG AND WHEN I CAME TO A STOP LIGHT, THE DRIVER IN FRONT OF ME GOT OUT OF HIS CAR AND YELLED THAT MY 2012 FORD EXPLORED HAD FLAMES COMING FROM THE BOTTOM OF THE VEHICLE. I IMMEDIATELY EVACUATED THE CAR WITH MY WIFE AND CHILDREN AND MY CAR WAS INDEED ON FIRE. I HAPPENED TO HAVE A FIRE EXTINGUISHER WITH ME AND WAS ABLE TO PUT OUT THE FIRE. I WAS IN FRONT OF A FORD DEALER WHEN THIS HAPPENED AND THEY CAME OUT TO INSPECT THE CAR AND I WAS… ODI 11234793 · 37,000 miMY 2012 FORD EXPLORER LEAKS FROM THE 3RD ROW SEATBELT. IT HAS RUINED THE CARPET IN THE BACK AND MOLDED IT. IT ALSO FILLED UP THE SPARE TIRE AREA WITH WATER AND RUSTED THE RIM OF THE SPARE TIRE AND THE INSIDE WHERE THE TIRE SITS. I DID NOT NOTICE THIS UNTIL MANY MONTHS AFTER I BOUGHT IT BECAUSE I WASN'T USING THE 3RD ROW AT THE TIME. | 9ODI 11187507 · 170,000 miTL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE LEAKED ANTI-FREEZE AND TRANSMISSION FLUID. THERE WAS ALSO RUST UNDERNEATH THE VEHICLE AND A HOLE IN THE RUNNING BOARDS, WHICH ALMOST CAUSED THEM TO DETACH. THE CONTACT CLAIMED THAT THE GROUND COULD BE SEEN THROUGH THE HOLE. THE VEHICLE ALSO PRODUCED THICK SMOKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE CONTACT PLANNED TO HAVE THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE… ODI 10627112 · 43,857 miI PURCHASED THIS TO USE AS A SECOND VEHICLE FOR CAMPING TRIPS SO THE MILEAGE ON IT IS VERY LOW FOR ITS AGE. SUDDENLY ONE DAY OF NORMAL LOCAL DRIVING, THE O/D LIGHT STARTED FLASHING AND THE VEHICLE STARTED TO RUN VERY ROUGH. IT COULDN'T SEEM TO ACCELERATE AND RPMS WERE HIGH. I HAD TO DRIVE HOME WITH EMERGENCY FLASHERS ON SINCE THE CAR FELT LIKE IT WAS GOING TO DIE ANY MOMENT. SINCE O/D FLASHING MEANS SOMETHING WITH TRANSMISSION, I TOOK IT TO TWO DIFFERENT TRANSMISSION REPAIR SHOPS WHO BOTH DIAGNOSED A BAD TRANSMISSION THAT WOULD NEED TO BE R… ODI 10237060 · 16,000 miFACTORY REAREND WAS REPLACED IN MY 03 FORD EXPLORER. SINCE THEN THE PROBLEM OF GRADUAL REAREND DETERIORATION HAS NOT BEEN FIXED. IF THE REAREND FAILS CATASTROPHICALLY THEN A SERIOUS ACCIDENT COULD OCCUR. FORD MOTORS DOES NOT CONSIDER THIS TO BE A SAFETY CONCERN, BUT IT DEFINITELY IS. FORD SHOULD RECALL ALL VEHICLES WITH THE DEFECTIVE REARENDS AND FIX THEIR PROBLEM. *TR | — | 8ODI 11187507 · 170,000 miTL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE LEAKED ANTI-FREEZE AND TRANSMISSION FLUID. THERE WAS ALSO RUST UNDERNEATH THE VEHICLE AND A HOLE IN THE RUNNING BOARDS, WHICH ALMOST CAUSED THEM TO DETACH. THE CONTACT CLAIMED THAT THE GROUND COULD BE SEEN THROUGH THE HOLE. THE VEHICLE ALSO PRODUCED THICK SMOKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE CONTACT PLANNED TO HAVE THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE… ODI 10476778 · 106,000 miI PURCHASED A 2004 FORD EXPLORER IN JULY 0F 2011, AND TRADED IN MY 2001 OLDSMOBILE OF 5 YEARS. I ALSO PURCHASED THE 12 MONTH 12,000 MILE WARRANTY. BEFORE DRIVING IT OFF THE LOT I HAD THE DEALER FIX THE ABS SYSTEM BECAUSE THE LIGHT WAS ON. THERE IS A CRACK GOING DOWN THE BACK OF THE TRUNK BUT NOTHING ELSE WAS WRONG AT THE TIME SO I LEFT THE CRACK ALONE. IN APRIL OF 2012 I TOOK IT TO THE DEALERSHIP FOR A BELT, CHECK TRANS, SHOCKS, BALL JOINTS, AND A TICKING IN THE HEATER WHEN KNOB WAS TURNED TO HEAT (NOT COOL). I TOLD HIM TO JUST FIX WHAT WAS O… ODI 10627965 · 17,000 miEXACT DATES ARE VARIOUS , VEHICLE HAS 39000 MILES ON IT PRESENTLY , HAVE MULTIPLE VEHICLES , DRIVE OVER THE ROAD TRUCK DRIVER ... CHANGED BRAKES AND ROTORS TWICE , EMERGENCY BRAKE NOT WORKING , HAD FIXED , HAD TO HAVE EKG REPLACED AND SOME EXHAUST SENSOR , TIRES WORE OUT AT 29000 , EXHAUST SYSTEM REPLACED , BOTH BALL JOINTS REPLACED , PINION GEAR GASKET LEAKING FROM REAR END , BOTH CV JOINTS LEAKING , APPEARS RIGHT CV JOINT NEEDS REPLACING , GETS 14 MPG ( 4.0 LITER ) PAINT PEELING FROM ROOF FOR QUITE AWHILE NOW , RUSTING AROUND FUEL TANK DOOR ,… | 7ODI 10220711 · 90,000 miTHE BODY PANEL BELOW THE BACK WINDOW IS CRACKED FOR NO REASON WHEN I TOOK MY TRUCK INTO A FORD DEALER THEY SAID THAT IS NORMAL AND FORD KNEW ABOUT THE PROBLEM AND THERE ISN'T ANYTHING THEY COULD DUE. SO I CALLED THE FORD SERVICE NUMBER IN MY FORD HANDBOOK AND THE MANAGER CONFIRMED THEY KNEW ABOUT THE PROBLEM BUT ITS NOT A RECALL OUT BECAUSE ITS NOT A MAJOR PROBLEM AND IF I WANTED IT FIXED I WOULD HAVE TO PAY. SO I ALSO ASKED ABOUT THE TRANSMISSION FAILURE RATE AND I WAS ALSO TOLD THEY KNEW ABOUT THAT TOO (THE TRANSMISSIONS FAIL UNDER 100,000 M… ODI 10379467 · 105,000 miI HAVE 2 ISSUES WITH MY 2002 FORD EXPLORER..THE FIRST ISSUE IS WITH THE TRANSMISSION. I BOUGHT THIS LAST YEAR AND TOOK IT BACK TO WHERE I BOUGHT IT 2 DAYS LATER AND THEY HAD THE TRANSMISSION SHOP THEY DEAL WITH LOOK AT IT AND WAS TOLD THERE'S NOTHING WRONG. WHEN I GO TO PUT IT IN DRIVE OR REVERSE THE VEHICLE WONT MOVE. ONCE I START DRIVING THE TRANSMISSION KEEPS SLIPPING AND WHEN STOPPED AT RED LIGHT OR STOP SIGN I HAVE TO BE VERY CAUTIOUS BECAUSE IT WONT GO AND WANTS TO DRIFT BACKWARDS AND WANTS TO STALL AND I DON'T WANT TO CAUSE AN ACCIDENT B… ODI 10373335 · 140,000 miPROBLEMS WITH THE REAR PANEL CRACKING UP, BEING REPLACED TWICE, STILL CRACKED AGAIN, ALSO THE TRANSMISSION NOT ABLE TO CHECK IT DURING A TRIP UNLESS YOU GO UNDER THE TRUCK, LAST THING THE BRAKE LIGHT SWITCH STICKING CAUSING TO DRAIN BATTERY AND NOT ABLE TO ORDER PART BECAUSE THE MANUAL ARE WRONG. *TR | 1ODI 8008389WHEN MAKING TURNS, ESPECIALLY RIGHT TURNS, VEHICLE SLIDES AND ALMOST TURNS OVER.*AK. CONSUMER STATES VEHICLE IS EXPERIENCING ACCELERATION PROBLEMS,AND THERE WAS A HUMMING NOISE COMING FROM THE ENGINE, SIGNALS ARE NOT WORKING, DEALER REPLACED A DEFECTIVE CONNECTOR AND MULTI-FUNCTION SWITCH, FIRESTONE TIRES HAVE EXPERIENCED TREAD SEPARATION, WHICH WERE REPLACED IN JULY 2001, THE REAR SEATS MOVE/BOUNCE WHEN DRIVING, THE REAR SEAT BELTS WERE INOPERATIVE, THE DEALER REPLACED THE BUCKLES, THERE WAS SMOKE COMING FROM THE STEERING COLUMN, DEALER REPLAC… | 11ODI 10546673 · 150,000 miTHE LIFTGATE HINGE FRACTURED ALLOWING THE GLASS TO FALL NEARLY BREAKING MY HAND. THIS HINGE WAS RECALLED BY NHTSA CAMPAIGN ID NUMBER 04V442000 / FORD RECALL NO. 04S20. IN CONTACTING CUSTOMER SERVICE TONIGHT ON A FORD TRANSMISSION ISSUE, I DISCOVERED THE PREVIOUS HINGE RECALL AND THEY INDICATED THAT HINGE HAD BEEN REPLACE ONCE IN 2004 AND IT WAS MY BAD LUCK THAT IT FAILED A SECOND TIME. THEY WOULD MAKE NO RESTITUTION FOR THE FAILED PART. IT IS UNCONSCIONABLE THAT THEY WOULD HAVE THE SAME ISSUE AS A PREVIOUS RECALL AND NOT CORRECT THE ISSUE AGA… ODI 10354904 · 60,000 miTHE FORD EXPLORER'S MOST FREQUENT PROBLEM - IS IT CRACKS IN THE PLASTIC PANEL BELOW THE REAR WINDOW. THIS OCCURS ON EXPLORERS FROM MODEL YEARS 2002, 2003 & 2004. WITH MOST AFFECTED EXPLORERS NOW PAST THE STANDARD WARRANTY PERIOD, MOST OWNERS WILL END UP HAVING TO PAY FOR THE REPAIR OUT OF POCKET. BECAUSE THE CRACKED PANEL IS NOT A SAFETY DEFECT, THERE IS VERY LITTLE CHANCE OF A RECALL. FOR A SHORT TIME IN LATE 2006, FORD STARTED A "SPECIAL ASSISTANCE PROGRAM" FOR OUT-OF-WARRANTY EXPLORERS, WHERE FORD PAID FOR ALL BUT $100 OF THE ~$450 RE… ODI 10505486 · 120,000 miTL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT HE NOTICED THAT THE LIFT GATE WAS FRACTURED NEAR THE MANUFACTURING EMBLEM. THE FAILURE CAUSED THE INTERIOR LIGHTS AND THE ANTI-THEFT ALARM TO ACTIVATE. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE). THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE CURRENT MILEAGE WAS APPROXIMATELY 140,000. … |
| Engine | 74ODI 10458608 · 135,000 miAS I WAS DRIVING HOME FROM WORK MY FUEL GAUGE WENT FROM FULL TO EMPTY AND THE CHECK GAUGE LIGHT CAME ON THEN THE VEHICLE DIED AND I LOST POWER STEERING AND THE POWER BRAKES. *JS ODI 10467725 · 203,000 miWHEN ACCELERATING ON A START, CAR DOESN'T SHIFT INTO 2ND AND 3RD GEAR....UNLESS THERE IS A PUSH OR JUMP INTO IT. *TR ODI 10538149 · 89,000 miAUGUST 27,2012. HUABAND DRIVING HOWM FROM WORK. GOING DOWN HILL TO TRAFFIC LIGHT. CAR SUDDENLY, WITH NO WARNING, STALLS OUT COMPLETELY. LOSS OF POWER STEERING, POWER BRAKES.ETC. A/S CONTUINUED TO WORK. ENGINE LIGH CAME ON. WRESTLED CAR TO VERGE OF ROAD. TURNED CAR OFF AND IT RESTARTED ON FORST TRY. STATED THAT THE FOLLOWING DAY AS HE ATTEMPTED TO PULL AWAY FROM STOP SIGN, CAR WOULD NOT INITALLY TAKE GAS BUT THEN SUDDENLY ACCELERATED ( " I PEELED RUBBER!") RECALLED THAT THATSAME INCIDENT HAD HAD HAPPENED APPROX. 2 WEEKS BEFORE AT A DIFFEENT … | 250ODI 10548921MY CAR CAUGHT FIRE AT PARKING LOT WHEN I TRIED STARTING IT UP AFTER MY GIRLS AND I GOT BACK IN CAR AFTER BEING AT MALL FOR ABOUT 2 HOURS FLAMES COMING OUT FROM BOTTOM AND TOP OF ENGINE AND FRONT DASH. THANK GOD WE GOT OUT IN TIME. MY CARS ELECTRICAL WIRES FOR EVERYTHING IS MELTED AND IM UNSURE HOW MUCH MORE IS DAMAGED SINCE IM NOT A MECHANIC. *TR ODI 10749616I WAS DRIVING SLIGHTLY UPHILL IN STOP AND GO TRAFFIC, OFF EXIT 16 ON THE PALISADES PARKWAY, DUE TO A CONTROLLED STOP SET UP BY POLICE TO CHECK INSPECTION AND REGISTRATION. I SAW SMOKE AROUND MY VEHICLE, SO I LOOKED AT MY INSTRUMENT PANEL TO SEE IF MY CAR WAS OVERHEATING. MY INSTRUMENT PANEL INDICATED NOTHING WAS WRONG. WHEN I LOOKED UP, AN OFFICER WAS MOTIONING FOR ME TO PULL OVER SAYING MY CAR WAS ON FIRE. I QUICKLY PULLED OVER, TURNED OFF THE CAR, GOT IN THE BACK SEAT TO GET MY 1 YEAR OLD DAUGHTER OUT OF HER CAR SEAT, AND EXITED THE VEHICLE. … ODI 11278383 · 205,890 miTHE RADIATOR STARTED GOING OUT ON ME. I HAD TO FIX IT TWICE. THE BREAKES I KEEP HAVING THE CONTINUED FIXING THEM EVERY 4 MONTHS. RECENTLY OCTOBER 25, 2019 IT STARTED SMELLING LIKE BURNT RUBBER CAME THRU THE AIR VENTS. THINGS WITH THE ELECTRICITY OE A SHORTAGE. WITH THE TIRES THEY PUT WRONG TIRE SIZE. THEY TOLD ME TO SIGN AND GO BECAUSE THEY DIDN'T HAVE MY ACTUAL TIRE SIZE. ITS ALWAYS ON THE SMALLS STREETS AND ON FREEWAY OR. HIGHWAY IT SMELLS LIKE BURNT RUBBER. THE OWNER DIDN'T NOTIFY ME OR BOTHER TO TELL ME IT WAS ON RECALL ALREADY. | 315ODI 10702264 · 444,980 miTL* THE CONTACT OWNS A 1992 FORD EXPLORER. WHILE REVERSING, THE VEHICLE LOST POWER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 444,980. UPDATED 5/18/15*CN THE REPAIR SHOP REPLACED THE FUEL VAPOR CANISTER. ALSO, THE VEHICLE WOULD NOT GO IN REVERSE. UPDATED 06/02/15*JB ODI 10499337 · 147,000 miTHE ENGINE SLOWED DOWN AND JUST QUIT. WOULD NOT RESTART. HAD IT TOWED TO A REPAIR FACILITY *AGAIN* AND FOUND OUT THAT *2 (TWO)* TIMING CHAINS WENT OUT. THE DRIVERS SIDE SNAPPED IN TWO AND THE PASSENGER SIDE (REAR) HAD OVER 1 1/2 INCHES OF PLAY IN IT AND OBVIOUS STRETCHING OF THE TIMING CHAIN. THE FRONT BROKEN ONE TOTALED THE ENGINE, ALL TENSIONERS, SPACERS ETC WERE NOR IN PIECES LYING IN THE ENGINE. AND GUESS WHAT TO REPLACE THE REAR TIMING CHAIN YOU HAVE TO COMPLETELY REMOVE THE ENGINE FROM THE VEHICLE! THANKS AGAIN FORD!!!!!!!! *TR… ODI 10525554 · 166,000 miTHE TIMING CHAIN TENSIONER BROKE ALLOWING THE CHAIN TO SLIP. IT WAS A RECALL PROBLEM BUT I WAS NOT THE ORIGINAL OWNER AND THE PROBLEM MUST NOT HAVE BEEN ADDRESSED, OR ELSE THE RECALL DIDN'T GET DONE PROPERLY. AFTER THE REPAIR IT HASN'T HAD GOOD OIL PRESSURE AT IDLE. IT IS TOO BAD THAT FORD PUT THIS MOTOR IN SO MANY VEHICLES AND DOESN'T STAND BEHIND THEY. IT IS POOR DESIGN IN MY OPINION TO HAVE FOUR TIMING CHAINS ON A 4.0 LITER MOTOR IS CRAZY. I WISH THAT FORD WOULD HAVE PUT MORE EFFORT INTO SEEING THAT MY VEHICLE WERE RECALLED AND NOT ALLOWED … | 8ODI 11187507 · 170,000 miTL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE LEAKED ANTI-FREEZE AND TRANSMISSION FLUID. THERE WAS ALSO RUST UNDERNEATH THE VEHICLE AND A HOLE IN THE RUNNING BOARDS, WHICH ALMOST CAUSED THEM TO DETACH. THE CONTACT CLAIMED THAT THE GROUND COULD BE SEEN THROUGH THE HOLE. THE VEHICLE ALSO PRODUCED THICK SMOKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE CONTACT PLANNED TO HAVE THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE… ODI 10476778 · 106,000 miI PURCHASED A 2004 FORD EXPLORER IN JULY 0F 2011, AND TRADED IN MY 2001 OLDSMOBILE OF 5 YEARS. I ALSO PURCHASED THE 12 MONTH 12,000 MILE WARRANTY. BEFORE DRIVING IT OFF THE LOT I HAD THE DEALER FIX THE ABS SYSTEM BECAUSE THE LIGHT WAS ON. THERE IS A CRACK GOING DOWN THE BACK OF THE TRUNK BUT NOTHING ELSE WAS WRONG AT THE TIME SO I LEFT THE CRACK ALONE. IN APRIL OF 2012 I TOOK IT TO THE DEALERSHIP FOR A BELT, CHECK TRANS, SHOCKS, BALL JOINTS, AND A TICKING IN THE HEATER WHEN KNOB WAS TURNED TO HEAT (NOT COOL). I TOLD HIM TO JUST FIX WHAT WAS O… ODI 10627965 · 17,000 miEXACT DATES ARE VARIOUS , VEHICLE HAS 39000 MILES ON IT PRESENTLY , HAVE MULTIPLE VEHICLES , DRIVE OVER THE ROAD TRUCK DRIVER ... CHANGED BRAKES AND ROTORS TWICE , EMERGENCY BRAKE NOT WORKING , HAD FIXED , HAD TO HAVE EKG REPLACED AND SOME EXHAUST SENSOR , TIRES WORE OUT AT 29000 , EXHAUST SYSTEM REPLACED , BOTH BALL JOINTS REPLACED , PINION GEAR GASKET LEAKING FROM REAR END , BOTH CV JOINTS LEAKING , APPEARS RIGHT CV JOINT NEEDS REPLACING , GETS 14 MPG ( 4.0 LITER ) PAINT PEELING FROM ROOF FOR QUITE AWHILE NOW , RUSTING AROUND FUEL TANK DOOR ,… | — | 1ODI 10537794 · 140,000 miON THE BODY THE TAILGATE PANEL KEEPS CRACKING THIS MAKES MY TRUCK LOOK BAD COMPARED TO THE MONEY I PUT INTO IT. MY ENGINE OR TRANSMISSION ACTS AS IF SOMETHING IS WRONG IT IS NOT SHIFTING GEAR RIGHT. ON THE ELECTRICAL TIRE PRESSURE LIGHT KEEPS COMING ON AND IT ALSO KEEPS LEAKING WATER FROM SOMEWHERE. FORD NEEDS TO GO OUT OF BUSINESS FOR SELLING THESE PIECES OF JUNK. IT MAKES NO SENSE. *TT | 0 | 50ODI 10509464 · 76,000 miI WAS PULLING INTO MY CONDO'S PARKING GARAGE WHEN DRIVER IN CAR BEHIND ME ALERTED ME THAT MY TRUCK WAS ON FIRE. I STOPPED IMMEDIATELY AND NOTICED SMOKE AND A BURNING SMELL INSIDE OF THE VEHICLE AND MY FEET GOT REALLY HOT. EXITED VEHICLE AND NOTICED FIRE DRIPPING FROM UNDERNEATH VEHICLE AND BLACK SMOKE AND FIRE FROM UNDER THE HOOD. IMMEDIATELY CALLED 911 TO REPORT FIRE, AS THE FIRE UNIT WAS ON ITS WAY THE VEHICLE HAD TWO OR THREE EXPLOSIONS UNDER THE HOOD AND THE HORN CAME ON. THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. IT WAS A TOTAL LOSS. … ODI 10592817 · 118,600 miI WAS AT WORK ON FRIDAY AFTERNOON, 5/16 AND RECEIVED A VOICEMAIL AT 3:50PM FROM THE FIRE MARSHALL STATING MY 1999 FORD EXPLORER XLT BURNED IN MY DRIVEWAY AND WAS TOTALED. I HAD NOT DRIVEN THE EXPLORER SINCE APPROXIMATELY 7PM THE NIGHT BEFORE AND HAD TAKEN MY OTHER CAR TO WORK. THE EXPLORER WAS JUST SITTING IN THE DRIVEWAY, OUTSIDE THE GARAGE AND STARTED BURNING. A NEIGHBOR 2 HOUSES OVER SMELLED THE SMOKE AND SAW THE FLAMES AND CALLED THE FIRE DEPARTMENT. THE FIRE MARSHALL STATED HE HAD SEEN THIS TYPE OF FIRE BEFORE DUE TO THE FORD CRUISE CO… ODI 106513872000 FORD EXPLORER WENT UP IN FLAMES. REPORTED IT RIGHT AWAY TO FORD AND WAS GIVEN A CASE NUMBER. THEY TOLD US TO TAKE IT TO A FORD DEALER IN THE AREA. AFTER MONTHS AND MONTHS AND MONTHS OF GETTING NO RESPONSE WE KEPT GETTING THE RUN AROUND THEN TOLD THAT IT HAD NOTHING TO DO WITH ANY DEFECT. WE RECENTLY GOT A RECALL LETTER FROM FORD FOR THE EXACT THING THAT HAPPENED TO THIS CAR CAUSING IT TO GO ON FIRE AND FORD WILL NOT RESPOND. THEY SAY THAT THE CLAIM HAS BEEN CLOSED AND THAT THE ORIGINAL DECISION (WHICH WE NEVER RECEIVED) STANDS AND TH… |
| Power Train:Automatic Transmission | 15ODI 10348273 · 170,000 miTL*THE CONTACT OWNS A 1995 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING, SHE NOTICED THAT THE VEHICLE WOULD "SHIMMY AND SHAKE". RECENTLY, SHE NOTICED THAT THE VEHICLE WOULD NOT SHIFT INTO PARK SO SHE HAD TO USE THE PARKING BRAKE TO KEEP IT STABLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE DEALERSHIP AND THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 184,000. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000. ODI 10167102 · 43,000 miAT A COMPLETE STOP VEHICLE SURGES (ACCELERATES). HAVE TO PLACE IN NEUTRAL AT STANDING STOPS TO PREVENT AN ACCIDENT. DRIVER'S SIDE POWER WINDOW SWITCH FAILED, HAD REPLACED, ALSO THE WINDOW WHINES WHEN ROLLING UP. PASSENGER'S SIDE POWER WINDOW REGULATOR(CABLE) SNAPPED?? WHEN REAR WINDOWS ARE DOWN AT A SPEED OF 20 MPH+ IT SOUNDS LIKE A HELICOPTER IS IN THE BACK SEAT(ACTUALLY PHYSICALLY HURTS YOUR EARS!!!) <<<<NO FIX OR REPAIR?? ANYONE ELSE HAVE THIS PROBLEM? 55-65 MPH STEERING WHEEL SHAKES. REPAIR ATTEMPT BALANCED AND ROTATED TIRES AND SUSP… | 16ODI 719751WE HAVE HAD CONTINUOUS PROBLEMS W/ OUR 93 EXPLORER. THE TRANSMISSION WENT OUT AT 93000 MILES AND HAD TO BE REPLACED. THE ABS LIGHT KEEPS FLICKERING ON AND OFF AND WE ARE NOT SURE WHICH SENSOR IS OUT. THE DEALERSHIP WANTS TO CHARGE AN ARM & LEG JUST TO TELL US WHICH SENSOR IT IS. MY EXPERIENCE WITH THE DEALERSHIPS HAVE NOT BEEN POSITIVE. THEY CHARGE TOO MUCH FOR SIMPLE TASKS AND I HAVE BEEN LIED TO ON NUMEROUS OCCASIONS ABOUT WHAT IS WRONG WITH OUR VEHICLE. IT IDLES ROUGH AND WE HAVE REPLACED ALL OF THE PARTS THE DEALERSHIP HAS SAID WERE … ODI 753056CHECK ENGINE LIGHT COMES ON AT TIMES WHEN THE VEHICLE IS TOWING A SMALL TRAILER AND USING THE TRANSMISSION IN DRIVE INSTEAD OF OVERDRIVE. VEHICLE MILEAGE AND DRIVEABILITY/PERFORMANCE SUFFER. O2 SENSORS HAVE BEEN REPLACED BY DEALER WITH NEW YET PROBLEM STILL EXISTS.*AK ODI 717158AS I DRIVE THE EXPLORER ON THE HIGHWAY OR AT ANY SPEEDS FOR LONGER PERIODS OF TIME(200+ MILES), ENGINE CHECK LIGHT COMES ON, AND THE HORSEPOWER IS AFFECTED. GAS MILEAGE DECREASES TO ABOUT 8 MPG, AND THIS LASTS FOR AS LONG AS THE VEHICLE IS DRIVEN. I HAVE HAD THE TRANSMISSION REPLACED, AND I HAVE CHANGED THE SPARK PLUGS, THE SPARK PLUG WIRES, THE MASS AIR-FLOW SENSOR, THE FUEL FILTERS AND THE ALTERNATOR. THE PROBLEM IS STILL OCCURRING THOUGH. I WOULD LIKE TO GET THE PROBLEM FIXED SO AS TO FEEL SAFE IN THIS VEHICLE. *AK | 23ODI 800738WITH KEY IN IGNITION W/ENGINE RUNNING, TRUCK ROLLED BACKWARDS ACROSS HIGHWAY INTO SCHOOL YARD. PLEASE DESCRIBE DETAILS.*AK ODI 8009112WHILE DRIVING, VEHICLE MAKES A LOUD HUMMING SOUND WHICH COMES FROM FRONT END OF VEHICLE. ALSO, TRANSMISSION HAS FAILED. CONSUMER CONSTANTLY HAS TO TAKE VEHICLE TO DEALER. *AK THE CHECK ENGINE LIGHT ILLUMINATED. THE SPEED SENSOR AND THE O2 SENSOR WERE REPLACED. JG ODI 837586TRANSMISSION WOULD START TO SLIP WHEN TRAVELING JUST 10MPH. THE RPMS WOULD BE OVER 3 THOUSAND. HAD VEHICLE CHECKED AT DEALERSHIP & WAS INFORMED TRANSMISSION WAS STUCK & THAT IT'S A FACTORY DEFECT, ALMOST BLEW UP. ALSO, SPEEDOMETER DOES NOT KEEP ACCURATE SPEEDS. IF SPEED IS INCREASED,IT WOULD FAIL TO WORK. THIS WAS REFERRED TO MECHANIC BY MANUFACTURER. *AK | 7ODI 10220711 · 90,000 miTHE BODY PANEL BELOW THE BACK WINDOW IS CRACKED FOR NO REASON WHEN I TOOK MY TRUCK INTO A FORD DEALER THEY SAID THAT IS NORMAL AND FORD KNEW ABOUT THE PROBLEM AND THERE ISN'T ANYTHING THEY COULD DUE. SO I CALLED THE FORD SERVICE NUMBER IN MY FORD HANDBOOK AND THE MANAGER CONFIRMED THEY KNEW ABOUT THE PROBLEM BUT ITS NOT A RECALL OUT BECAUSE ITS NOT A MAJOR PROBLEM AND IF I WANTED IT FIXED I WOULD HAVE TO PAY. SO I ALSO ASKED ABOUT THE TRANSMISSION FAILURE RATE AND I WAS ALSO TOLD THEY KNEW ABOUT THAT TOO (THE TRANSMISSIONS FAIL UNDER 100,000 M… ODI 10379467 · 105,000 miI HAVE 2 ISSUES WITH MY 2002 FORD EXPLORER..THE FIRST ISSUE IS WITH THE TRANSMISSION. I BOUGHT THIS LAST YEAR AND TOOK IT BACK TO WHERE I BOUGHT IT 2 DAYS LATER AND THEY HAD THE TRANSMISSION SHOP THEY DEAL WITH LOOK AT IT AND WAS TOLD THERE'S NOTHING WRONG. WHEN I GO TO PUT IT IN DRIVE OR REVERSE THE VEHICLE WONT MOVE. ONCE I START DRIVING THE TRANSMISSION KEEPS SLIPPING AND WHEN STOPPED AT RED LIGHT OR STOP SIGN I HAVE TO BE VERY CAUTIOUS BECAUSE IT WONT GO AND WANTS TO DRIFT BACKWARDS AND WANTS TO STALL AND I DON'T WANT TO CAUSE AN ACCIDENT B… ODI 10373335 · 140,000 miPROBLEMS WITH THE REAR PANEL CRACKING UP, BEING REPLACED TWICE, STILL CRACKED AGAIN, ALSO THE TRANSMISSION NOT ABLE TO CHECK IT DURING A TRIP UNLESS YOU GO UNDER THE TRUCK, LAST THING THE BRAKE LIGHT SWITCH STICKING CAUSING TO DRAIN BATTERY AND NOT ABLE TO ORDER PART BECAUSE THE MANUAL ARE WRONG. *TR | 1ODI 10537794 · 140,000 miON THE BODY THE TAILGATE PANEL KEEPS CRACKING THIS MAKES MY TRUCK LOOK BAD COMPARED TO THE MONEY I PUT INTO IT. MY ENGINE OR TRANSMISSION ACTS AS IF SOMETHING IS WRONG IT IS NOT SHIFTING GEAR RIGHT. ON THE ELECTRICAL TIRE PRESSURE LIGHT KEEPS COMING ON AND IT ALSO KEEPS LEAKING WATER FROM SOMEWHERE. FORD NEEDS TO GO OUT OF BUSINESS FOR SELLING THESE PIECES OF JUNK. IT MAKES NO SENSE. *TT | — | 1ODI 726759THE TRANSMISSION WAS REPLACED ONCE BY THE ORIGINAL OWNER. IT BLEW AGAIN, AND WAS LUCKILY, STILL UNDER WARRANTY. THE FACT THAT 2 TRANSMISSIONS WERE REPLACED IS VERY TROUBLING. WE NOW CALL OUR EXPLORER, THE EXPLODER! I RECENTLY READ OF THE STUDY UNDERWAY INTO THE FIRESTONE TIRES PEELING OFF THEIR CASINGS. THIS IS EXACTLY WHAT HAPPENED TO US. THANK GOODNESS, NO ONE WAS HURT, JUST MAJOR VEHICLE DAMAGE. HAD IT BEEN THE FRONT TIRE, I DON'T THINK I WOULD BE ALIVE TO WRITE THIS. PLEASE GET THESE TIRES OFF THE MARKET, BEFORE OTHERS ARE KILLED! *… | 9ODI 10232338 · 55,000 miMARCH '07: REAR GATE SPLIT UNDER WINDOW DECEMBER '07 THROUGH JAN '08: REAR DIFFERENTIAL REBUILT TWICE, REAR AXEL HUBS AND BEARINGS REPLACED; DIFFERENTIAL NOISE STILL LOUD JUNE '08: TORQUE CONVERTER REPLACED. *TR ODI 10237454 · 35,000 miPURCHASED A 2002 FORD EXP EDDIE BAUER ED USED WITH 35,000 MILES. TRANSMISSION HAD TO BE REPAIRED WITHIN 3 WEEKS DUE TO 4WD MALFUNCTION COVERED BY WARRANTY. PASSENGER SIDE WINDOW MOTOR ASSEMBLY HAS BEEN REPLACED ONCE, AND WINDOW REGULATOR HAS BEEN REPLACED ONCE, AND IS IN NEED OF A SECOND REPLACEMENT. TOOK TO LOCAL DEALERSHIP AND WAS TOLD WINDOW WAS NOT MEANT TO BE LOWERED HALFWAY. THE REAR HATCH HAS ALSO CRACKED COMPLETELY DOWN FROM WINDOW TO LOWER PANEL. DEALERSHIP WILL NOT ACKNOWLEDGE ISSUES WITH THIS OCCURRING, BUT UPON FURTHER RESEARCH… ODI 10255937 · 120,000 miI HAVE A 2002 FORD EXPLORER AND ALL OF A SUDDEN THE O/D LIGHT STARTED FLASHING I HAVE READ OTHER PEOPLES EXPERIENCES AND THIS HAS LED ME TO FILE A COMPLAINT ABOUT THIS AND NOW THAT I REALIZE THAT IM NOT THE ONLY ONE WELL I HOPE YOU CAN HELP I WAS EXPECTING FOR THIS VEHICLE TO LAST LONGER THAN MY 1994 DODGE RAM. AND ANOTHER THING THE SIDE OF THE WINDOWS STARTED PEALING OFF MY BACK DOOR IS CRACKED BECAUSE IT WOULD NOT CLOSE RIGHT AND NONE OF MY THREE OF MY WINDOWS HAVE STOPPED WORKING AT ONE TIME. THIS CAR IS FULL OF MALFUNCTIONS AND I THING THAT… |
| Tires:Tread/Belt | 2 | 0 | 0 | 1ODI 8008389WHEN MAKING TURNS, ESPECIALLY RIGHT TURNS, VEHICLE SLIDES AND ALMOST TURNS OVER.*AK. CONSUMER STATES VEHICLE IS EXPERIENCING ACCELERATION PROBLEMS,AND THERE WAS A HUMMING NOISE COMING FROM THE ENGINE, SIGNALS ARE NOT WORKING, DEALER REPLACED A DEFECTIVE CONNECTOR AND MULTI-FUNCTION SWITCH, FIRESTONE TIRES HAVE EXPERIENCED TREAD SEPARATION, WHICH WERE REPLACED IN JULY 2001, THE REAR SEATS MOVE/BOUNCE WHEN DRIVING, THE REAR SEAT BELTS WERE INOPERATIVE, THE DEALER REPLACED THE BUCKLES, THERE WAS SMOKE COMING FROM THE STEERING COLUMN, DEALER REPLAC… | 0 | 1ODI 726759THE TRANSMISSION WAS REPLACED ONCE BY THE ORIGINAL OWNER. IT BLEW AGAIN, AND WAS LUCKILY, STILL UNDER WARRANTY. THE FACT THAT 2 TRANSMISSIONS WERE REPLACED IS VERY TROUBLING. WE NOW CALL OUR EXPLORER, THE EXPLODER! I RECENTLY READ OF THE STUDY UNDERWAY INTO THE FIRESTONE TIRES PEELING OFF THEIR CASINGS. THIS IS EXACTLY WHAT HAPPENED TO US. THANK GOODNESS, NO ONE WAS HURT, JUST MAJOR VEHICLE DAMAGE. HAD IT BEEN THE FRONT TIRE, I DON'T THINK I WOULD BE ALIVE TO WRITE THIS. PLEASE GET THESE TIRES OFF THE MARKET, BEFORE OTHERS ARE KILLED! *… | — | 0 |
| Structure:Body | 15ODI 891193AT 5,000 MILES A POPPING SOUND IS COMING FROM STEERING COLUMN. DEALER WAS NOTIFIED, AND REPLACED STEERING COLUMN ON TWO SEPARATE OCCASIONS. BUT, PROBLEM IS STILL REOCCURRING. *AK CLIP FOR UPPER BEARING WAS OUT, DEALER REPLACED AND ALSO RETORQUED BOLTS FOR LOWER SHAFT BEARINGS, UPPER AND LOWER STEERING SHAFTS WERE REPLACED, LOWER WAS REPLACED TWICE , CONSUMER STATES THERE IS STILL PROBLEMS WITH THE STEERING. POPPING NOISE IN RIGHT FRONT SEAT. RADIO INOPERABLE, DEALER REPLACED, RADIO FAILED AGAIN, DEALER REPLACED AND REPOSITIONED WIRIN… ODI 10633318 · 72,000 miI WAS DRIVING DOWN THE STREET AT AROUND 20 MPH WHEN THERE WERE CARS THAT SUDDENLY STOPPED. WHEN I WAS BRAKING I FELT AS IF THE STEERING WAS ALLOWING ME TO TURN AND IT HAPPENED SO FAST I FELT AS IF I LOST BRAKING POWER. THEN I HIT THE CAR IN FRONT OF ME HARD. *TR ODI 11194597 · 150,000 miTHIS VEHICLE WAS IN FOR A RECALL FOR THE ELECTRICAL POWER STEERING. RECALL WAS DONE ON THE VEHICLE IN 2014 NOW IN 2019 AT 150,000 MILES AND AGAIN THE SAME PROBLEM ONLY THIS TIME IT COST ME $1,800 TO GET FIX JUST TO HAVE THE SAME PROBLEM RECUR 3 TIMES. I ALSO GOT INTO AN ACCIDENT. THIS IS MORE THAN A SAFETY ISSUE AND I NOTICE A LOT OF PEOPLE COMPLAINING ABOUT THE SAME THING. WHEN WILL FORD DECIDED TO ADDRESS THIS ISSUE! | 147ODI 11337134I LOOKED UP MY VEHICLE AND IT HAS A RECALL AND I WANT IT FIXED. *TR ODI 11088800 · 251,000 miTHE VEHICLE ROLLED OVER ON ITS SIDE ON DRY PAVEMENT ON THE FWY AT THE POSTED SPEED LIMIT IN GOOD WEATHER CONDITIONS. NO OTHER VEHICLE WAS INVOLVED, THE CAR SKIDED WHEN I ATTEMPTED TO CHANGE LANES. I WENT INTO A SKID AND THE CAR TURNED ON ITS SIDE. ODI 564277CONSUMER STATED THE VEHICLE IDLES ROUGH, THE DEALER INFORMED CONSUMER THAT VEHICLE POSSIBLY HAS A BAD INJECTION.*JB | 17ODI 10853758 · 110,000 miMY 2002 FORD EXPLORER 4.6L IS HAVING MAJOR TRANSMISSION PROBLEMS AT ONLY 110K MILES. IT HESITATES SHIFTING GEARS AND SLIPS WHILE DRIVING. THE VEHICLE ALSO STALLS WHEN STOPPING AT A RED LIGHT OR STOP SIGN. IT HAS THE INFAMOUS CRACK DOWN THE BACK HATCH. BOTH ARE PROBLEMS THOUSANDS OF CUSTOMERS HAVE COMPLAINED ABOUT YET FORD DOES NOTHING. THE TRANSMISSION PROBLEM IS A VERY EXPENSIVE COST TO REPAIR AND IT SHOULDN'T BE THE CUSTOMERS RESPONSIBILITY WHEN FORD KNEW THERE WAS A PROBLEM. ODI 107946091. TRANSMISSION DOES NOT LET YOU ACCELARATE. PRESSURE BUILDS UP WHILE YOU ARE PRESSING ON THE GAS PEDAL AND IT DOESN'T INCREASE YOUR SPEED UNTIL 10 SECONDS OR SO OF PRESSING THE GAS PEDAL, AND THAN IT EXPLODES AND YOU ARE THRUST BACK WITH THE ACCELERATION. VERY DANGEROUS WHEN YOU ARE TRYING TO CHANGE LANES OR ARE ENTERING THE HIGHWAY. LACK OF ACCELERATION HAS ALMOST GOT US INTO A FEW ACCIDENTS. 2. SENSORS ARE NOT FUNCTIONING, CONSTANTLY TELLING ME THAT THE DOORS ARE OPEN. I DON'T KNOW WHEN A DOOR IS ACTUALLY OPEN OR NOT. 3. THE REAR HATCH I… ODI 10259316 · 56,000 miBACK REAR HATCH CRACKED. JUST LIKE THE 100'S OF OTHERS I FOUND ON MY INTERNET SEARCH OF THE PROBLEM. OUR TRANSMISSION ALSO FAILED AND HAD TO BE REPLACED, AT OUR OWN COST. *TR | 11ODI 10546673 · 150,000 miTHE LIFTGATE HINGE FRACTURED ALLOWING THE GLASS TO FALL NEARLY BREAKING MY HAND. THIS HINGE WAS RECALLED BY NHTSA CAMPAIGN ID NUMBER 04V442000 / FORD RECALL NO. 04S20. IN CONTACTING CUSTOMER SERVICE TONIGHT ON A FORD TRANSMISSION ISSUE, I DISCOVERED THE PREVIOUS HINGE RECALL AND THEY INDICATED THAT HINGE HAD BEEN REPLACE ONCE IN 2004 AND IT WAS MY BAD LUCK THAT IT FAILED A SECOND TIME. THEY WOULD MAKE NO RESTITUTION FOR THE FAILED PART. IT IS UNCONSCIONABLE THAT THEY WOULD HAVE THE SAME ISSUE AS A PREVIOUS RECALL AND NOT CORRECT THE ISSUE AGA… ODI 10354904 · 60,000 miTHE FORD EXPLORER'S MOST FREQUENT PROBLEM - IS IT CRACKS IN THE PLASTIC PANEL BELOW THE REAR WINDOW. THIS OCCURS ON EXPLORERS FROM MODEL YEARS 2002, 2003 & 2004. WITH MOST AFFECTED EXPLORERS NOW PAST THE STANDARD WARRANTY PERIOD, MOST OWNERS WILL END UP HAVING TO PAY FOR THE REPAIR OUT OF POCKET. BECAUSE THE CRACKED PANEL IS NOT A SAFETY DEFECT, THERE IS VERY LITTLE CHANCE OF A RECALL. FOR A SHORT TIME IN LATE 2006, FORD STARTED A "SPECIAL ASSISTANCE PROGRAM" FOR OUT-OF-WARRANTY EXPLORERS, WHERE FORD PAID FOR ALL BUT $100 OF THE ~$450 RE… ODI 10505486 · 120,000 miTL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT HE NOTICED THAT THE LIFT GATE WAS FRACTURED NEAR THE MANUFACTURING EMBLEM. THE FAILURE CAUSED THE INTERIOR LIGHTS AND THE ANTI-THEFT ALARM TO ACTIVATE. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE). THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE CURRENT MILEAGE WAS APPROXIMATELY 140,000. … | 50ODI 10509464 · 76,000 miI WAS PULLING INTO MY CONDO'S PARKING GARAGE WHEN DRIVER IN CAR BEHIND ME ALERTED ME THAT MY TRUCK WAS ON FIRE. I STOPPED IMMEDIATELY AND NOTICED SMOKE AND A BURNING SMELL INSIDE OF THE VEHICLE AND MY FEET GOT REALLY HOT. EXITED VEHICLE AND NOTICED FIRE DRIPPING FROM UNDERNEATH VEHICLE AND BLACK SMOKE AND FIRE FROM UNDER THE HOOD. IMMEDIATELY CALLED 911 TO REPORT FIRE, AS THE FIRE UNIT WAS ON ITS WAY THE VEHICLE HAD TWO OR THREE EXPLOSIONS UNDER THE HOOD AND THE HORN CAME ON. THE ENTIRE VEHICLE WAS ENGULFED IN FLAMES. IT WAS A TOTAL LOSS. … ODI 10592817 · 118,600 miI WAS AT WORK ON FRIDAY AFTERNOON, 5/16 AND RECEIVED A VOICEMAIL AT 3:50PM FROM THE FIRE MARSHALL STATING MY 1999 FORD EXPLORER XLT BURNED IN MY DRIVEWAY AND WAS TOTALED. I HAD NOT DRIVEN THE EXPLORER SINCE APPROXIMATELY 7PM THE NIGHT BEFORE AND HAD TAKEN MY OTHER CAR TO WORK. THE EXPLORER WAS JUST SITTING IN THE DRIVEWAY, OUTSIDE THE GARAGE AND STARTED BURNING. A NEIGHBOR 2 HOUSES OVER SMELLED THE SMOKE AND SAW THE FLAMES AND CALLED THE FIRE DEPARTMENT. THE FIRE MARSHALL STATED HE HAD SEEN THIS TYPE OF FIRE BEFORE DUE TO THE FORD CRUISE CO… ODI 106513872000 FORD EXPLORER WENT UP IN FLAMES. REPORTED IT RIGHT AWAY TO FORD AND WAS GIVEN A CASE NUMBER. THEY TOLD US TO TAKE IT TO A FORD DEALER IN THE AREA. AFTER MONTHS AND MONTHS AND MONTHS OF GETTING NO RESPONSE WE KEPT GETTING THE RUN AROUND THEN TOLD THAT IT HAD NOTHING TO DO WITH ANY DEFECT. WE RECENTLY GOT A RECALL LETTER FROM FORD FOR THE EXACT THING THAT HAPPENED TO THIS CAR CAUSING IT TO GO ON FIRE AND FORD WILL NOT RESPOND. THEY SAY THAT THE CLAIM HAS BEEN CLOSED AND THAT THE ORIGINAL DECISION (WHICH WE NEVER RECEIVED) STANDS AND TH… | 9ODI 10232338 · 55,000 miMARCH '07: REAR GATE SPLIT UNDER WINDOW DECEMBER '07 THROUGH JAN '08: REAR DIFFERENTIAL REBUILT TWICE, REAR AXEL HUBS AND BEARINGS REPLACED; DIFFERENTIAL NOISE STILL LOUD JUNE '08: TORQUE CONVERTER REPLACED. *TR ODI 10237454 · 35,000 miPURCHASED A 2002 FORD EXP EDDIE BAUER ED USED WITH 35,000 MILES. TRANSMISSION HAD TO BE REPAIRED WITHIN 3 WEEKS DUE TO 4WD MALFUNCTION COVERED BY WARRANTY. PASSENGER SIDE WINDOW MOTOR ASSEMBLY HAS BEEN REPLACED ONCE, AND WINDOW REGULATOR HAS BEEN REPLACED ONCE, AND IS IN NEED OF A SECOND REPLACEMENT. TOOK TO LOCAL DEALERSHIP AND WAS TOLD WINDOW WAS NOT MEANT TO BE LOWERED HALFWAY. THE REAR HATCH HAS ALSO CRACKED COMPLETELY DOWN FROM WINDOW TO LOWER PANEL. DEALERSHIP WILL NOT ACKNOWLEDGE ISSUES WITH THIS OCCURRING, BUT UPON FURTHER RESEARCH… ODI 10255937 · 120,000 miI HAVE A 2002 FORD EXPLORER AND ALL OF A SUDDEN THE O/D LIGHT STARTED FLASHING I HAVE READ OTHER PEOPLES EXPERIENCES AND THIS HAS LED ME TO FILE A COMPLAINT ABOUT THIS AND NOW THAT I REALIZE THAT IM NOT THE ONLY ONE WELL I HOPE YOU CAN HELP I WAS EXPECTING FOR THIS VEHICLE TO LAST LONGER THAN MY 1994 DODGE RAM. AND ANOTHER THING THE SIDE OF THE WINDOWS STARTED PEALING OFF MY BACK DOOR IS CRACKED BECAUSE IT WOULD NOT CLOSE RIGHT AND NONE OF MY THREE OF MY WINDOWS HAVE STOPPED WORKING AT ONE TIME. THIS CAR IS FULL OF MALFUNCTIONS AND I THING THAT… | 0 | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
8 patterns with matching reports.
Warning lights and dashboard alerts
2,337 mentions · 6.8% of complaints
Median mileage: 88,000 mi (1751 usable records).
ODI 10268682 · 105,000 mi
WENT TO FORD DEALER 3 MONTHS AGO ABOUT CHECK ENGINE LIGHT SAID OXYGEN SENSOR OR COLD WEATHER IT BE FINE ON MY WAY HOME SUNDAY IT HAD A BAD MISS THEN FIRE SHOT THROUGH MY FLOOR BOARD AND DASH ALL MY DOORS INSTANTLY LOCKED I BARELY MADE IT OUT OF MY VEHICLE IF WIFE AND CHILDREN HAD BEEN IN PROB WOULDN'T BE HERE AT THE SECOND I MADE IT OUT OF MY CAR I TURNED AND WATCHED THE STEERING WHEEL HIT THE SEAT I OWN I 1992 FORD EXPLORER I CAN BE REACHED I HAVE CONTACTED AN ATTORNEY LOCALLY. *TR
ODI 871055
WHILE DRIVING VEHICLE STOPPED RUNNING, WARNING LIGHT CAME ON, AND CONSUMER WENT IMMEDIATELY TO A PARKING SPACE. TOOK TO DEALER , AND DEALER SAID MODULE NEAR THE BATTERY HAD DIRT IN IT. CONSUMER STATED THERE WAS NO DUST IN CITY. DEALER PUT IN THE MODULE. CONSUMER SAID WHEN VEHICLE CUT OFF THERE WAS NO POWER STEERING/ BRAKES, EVERYTHING STOPPED. *AK THE OWNER IS SAYS THAT SUCH SENSITIVE PART SHOULD NOT HAVE BEEN PLACED NEXT TO THE BATTERY IN THE ENGINE COMPARTMENT. *YH
Matching rule
\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\bStalling or loss of power
1,490 mentions · 4.3% of complaints
Median mileage: 69,250 mi (922 usable records).
ODI 10049974 · 58,410 mi
WHILE COMING TO A STOP AT 20 MPH VEHICLE STALLED/ LOST POWER. CONSUMER PULLED OVER AND MANAGED TO GAIN CONTROL OF THE VEHICLE. *AK
ODI 10012376
ERRORS WERE MADE IN THE INSTALLATION OF THE BATTERY AND ALTERNATOR. MR. *AK. THE VEHICLE STALLED AFTER THE CONSUMER WAS TOLD THE REPAIRS WERE MADE, CONSUMER REQUESTED REIMBURSEMENT. *JB
ODI 10042162
GENERATOR FAILED PREMATURELY, CAUSING VEHICLE TO STALL WHILE DRIVING.*AK
Matching rule
\b(stall\w*|loss of power|lost power|engine shut\w* off)\bHard or delayed shifting
963 mentions · 2.8% of complaints
Median mileage: 65,000 mi (621 usable records).
ODI 481150
TRANSMISSION CLUTCH ASSEMBLY INTERNAL PLUGS FAILED. CAUSING LOSS OF FLUID, RESULTING IN HARD SHIFTING/INABILITY TO SHIFT INTO REVERSE GEAR. *AK
ODI 800461
WHILE DRIVING THE VEHICLE JERKED TO THE RIGHT AND VEHICLE WENT DOWN THE ROAD SIDEWAYS, WHEN APPLYING THE BRAKES THE VEHICLE WOULD NOT STOP. THE TRUCK HAS ABS. THE TRUCK THEN FLIPPED OVER AND SKIDDED 150 FT.*AK
ODI 10067938 · 30 mi
WITHIN 24 HOURS OF BUYING MY 2002 FORD EXPLORER SPORT TRAC, I EXPERIENCED MY FIRST PROBLEM WITH THIS VEHICLE. I TOOK THE VEHICLE HOME ON SEPTEMBER 14, 2002, SATURDAY AFTERNOON AFTER BUYING IT AND ON SUNDAY (9/15) WITH MY WIFE IN THE CAR, THE VEHICLE STARTED HESITATING/JERKING AND FINALLY STALLED OUT WHILE DRIVING DOWN A COUNTRY ROAD. IT SEEMED THAT THE VEHICLE WAS NOT GETTING ANY GAS. I WAS ABLE TO GET THE VEHICLE STARTED AGAIN AND I IMMEDIATELY TOOK THE VEHICLE BACK TO BE CHECKED AND WAS TOLD IT WOULD BE FIXED. I RECEIVED A CALL FROM F…
Matching rule
\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\bBrake response concerns
573 mentions · 1.7% of complaints
Median mileage: 64,795 mi (270 usable records).
ODI 10082713 · 130,000 mi
VEHICLE IS A 1991 FORD EXPLORER XLT EDDIE BAUER EDITION, 4X4 5-SPEED MANUAL TRANSAXLE, 4.0L V6. VEHICLE IS EQUIPPED WITH REAR-WHEEL ANTI-LOCK BRAKES. BOTH REAR WHEELS PERFORM UNCOMMANDED FULL LOCKUP AFTER MEDIUM APPLICATION OF BRAKE PEDAL. CONDITION PERSISTS EVEN WHEN PRESSURE TO THE BRAKE PEDAL IS REMOVED. VEHICLE SKIDS TO A STOP. FULL APPLICATION OF THE BRAKES FOR SEVERAL SECONDS IS REQUIRED TO RELEASE THE REAR WHEEL BRAKE DRUMS AND RESTORE NORMAL CONTROL TO THE DRIVER. THIS COULD EASILY RESULT IN LOSS OF VEHICLE CONTROL. SYMPTOMS PRESENT REG…
ODI 10114817 · 79,284 mi
MY WIFE [XXX] WAS DRIVING MY 1991 FORD EXPLORER TO SEE HER SON ON 2-2-04( AND NEVER USES CRUISE CONTROL)WHEN ON HWY 161 HEADING NORTH THE CRUISE CONTROL TOOK OVER AND MADE THE THROTTLE STICK WIDE OPEN, THE BRAKES WOULD NOT HOLD AND VEHICLE WENT UP TO ABOUT 70 BEFORE SHE FINALLY TURNED OFF KEY, THE BRAKES WERE SMOKING FROM ABOUT 1 MILE OF FIGHTING TO STOP THE THING, SHE FINALLY STOPPED AFTER HITTING A TRUCK IN FRONT OF BLACKSTONE COLLISION, WHOSE OWNER DEMANDED SHE REMOVE IT DUE TO BLOCKING DRIVEWAY, (2) SALESMEN FROM JET CHEV SAW THE WHOLE THIN…
ODI 481784
BRAKE PEDAL FAILS TO REPOND TO PRESSURE WHEN FIRST APPLIED AT SHART UP, CAUSING VEHICLE TO ROLL UNTIL ENGINE WARMS UP THEN BRAKE PRESSURE IS RESTORED.
Matching rule
\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\bFuel smell or leak mentions
138 mentions · 0.4% of complaints
Median mileage: 54,000 mi (85 usable records).
ODI 10007047 · 79,300 mi
FUEL TANK-VAPOR VENT VALVE CARRIER WELD FAILED. DEALER FAILED TO DIAGNOSE PROBLEM. INDEPENDENT REPAIR FACILITY FOUND FUEL LEAK, REPLACED FUEL TANK AT MY EXPENSE. I RECENTLY LEARNED OF RECALL NO. 91V025000. FORD STATES THAT THIS IS ADVISORY BULLETIN ONLY AND NOT A RECALL, AND IN ANY CASE, DOES NOT APPLY TO MY VEHICLE. I ORDERED MY VEHICLE IN MAY 1990 AND TOOK DELIVERY IN SEPTEMBER 1990. I BELIEVE THAT MY VEHICLE SHOULD HAVE BEEN INCLUDED IN RECALL, AND THAT DEALER THE SHOULD HAVE DIAGNOSED THE PROBLEM CONSIDERING RECALL BULLETIN. *JB *NLM …
ODI 10048631
WHILE DRIVING THE VEHICLE THE DRIVER SMELLED GAS COMING FROM THE VEHICLE. THE CONSUMER STOPPED THE VEHICLE AND NOTICED GAS LEAKING FROM THE FUEL TANK. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP. PLEASE ADD ANY FURTHER DETAILS. *NLM
ODI 522466
METAL TOP THAT CONNECTS THE GAS LINES TO THE FUEL TANK AND TO WHICH THE FUEL PUMP IS WELDED RUSTED OUT, CAUSING A GAS LEAK, ALSO THE SNAP RING FUEL LINE CONNECTOR TO THE GAS TANK DISCONNECTED, CAUSING GAS LEAKAGE.
Matching rule
\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\bBattery drain and no-start mentions
102 mentions · 0.3% of complaints
Median mileage: 43,000 mi (45 usable records).
ODI 558105
VEHICLE WAS TOWED TO CONSUMERS HOME GARAGE BECAUSE IT WOULD NOT START, CONSUMER STARTED THE VEHICLE AND GOT OUT OF THE CAR IN THE GARAGE AND NOTICED GASOLINE SMELL, CONSUMER WENT TO TURN VEHICLE OFF AND IT EXPLODED, BURNING THE CONSUMER, VEHICLE AND THE GARAGE. *MJS
ODI 750868
I HAD DRIVEN APPROXIMATELY 50 MILES ON THE FREEWAY DRIVING 65 TO70 MILES PER HOUR AND HAD GOTTEN OFF THE FREEWAY AND WAS TAKING A SIDE STREET DRIVING 50 MILES PER HOUR WHEN THE TOTAL ELECTRICAL SYSTEM WENT DEAD. THE CAR SEEMED TO BE WARM-IT WAS A HOT DAY AND I HAD BEEN USING MY AIR CONDITIONING TO THE MAXIMUM. I TRIED RESTARTING THE CAR BUT IT WOULD NOT START. AFTER 45 MINUTES THE CAR STARTED UP AGAIN. NOTE! WE HAD THIS SAME PROBLEM WITH THIS CAR ON JULY 9, 1999 AT APPROXIMATELY 96000 MILES ON THE CAR. IF THIS HAD OCCURRED WHILE I WAS DRI…
Matching rule
\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\bOil consumption or dilution
32 mentions · 0.1% of complaints
Median mileage: 51,000 mi (20 usable records).
ODI 740356
FROM THE BEGINNING THE EXPLORER HAS HAD ENGINE VIBRATION,OIL LEAKAGE PROBLEMS,AT 98 MILES, OF BUYING THE EXPLORER FROM THE DEALER FROM BRAND NEW. AS TO DATE THE EXPLORER HAS NOT BEEN FIXED, AND WHEN I HAVE TAKEN THE EXPLORER IN TO BE FIXED,THEY ASK ME TO TAKE IT HOME FOR THEY DONE WANT TO FIX IT.I HAVE REPORTED IT TO THE ATTERNEY GENERALS OFFICE,AND FORD WROTE THEM A LETTER AND SAID THERE WASN'T ANYTHING WRONG,BUT THEY LYIED???? THE ENGINE HAS BEEN FIXED 22 TIMES FOR OIL LEAKS,TRANSMITTION 3 TIMES,VIBRATION 12 TIMES OR MORE,3 TIMES FOR THE ENG…
ODI 480011
OIL FILTER REPLACED 4 TIMES/ENGINE OVERHAULED DUE TO LARGE OIL CONSUMPTION, ALSO EXHAUST SYSTEM REPLACED DUE TO OIL ENTERING PIPE/NOISE.
ODI 969944
EXCESSIVE ENGINE OIL CONSUMPTION, VEHICLE BURNED A HALF QUART OF OIL EVERY 900 MILES. *AK
Matching rule
\b(oil consumption|burn\w* oil|consum\w* oil|oil dilution|gas(?:oline)? in (?:the )?oil)\b