| Electrical System | 00.0%No examples available for this selection. | 923.1%ODI 10594632 · 600 miENGINE LIGHT WENT ON. BROUGHT CAR TO FORD. DIAGNOSTIC TESTING SHOWED PROBLEM TO BE W/ THE FUEL SYSTEM. SINCE FIRST NOTED BACK IN OCTOBER 2013, LIGHT WOULD COME ON MULTIPLE TIMES AND ASSOCIATED W/ FUELING THE CAR W/ GAS. WENT ON FORD'S WEB FORUM SITE AND HAVE SEEN OTHER 2013 FUSION OWNERS W/ THE SAME PROBLEM. FORD STATED THEY WOULD CHANGE THE ENTIRE FUEL SYSTEM IF THE LIGHT WERE TO COME ON AGAIN. WE WILL BRING BACK THE CAR TO FORD NEXT WEEK FOR SERVICE TO TAKE CARE OF THE PROBLEM. *TR Look up ODI 10594632 at NHTSA ↗ | 720.6%ODI 10618181AIR CONDITIONING FAILURE WHICH ALLOWS FOR NON-COOLING OF HV BATTERY IN ENERGI. VEHICLE FORCED INTO HYBRID MODE TO "COOL BATTERY" THOUGH IT IS UNCLEAR WHETHER THERE WAS ANY CAPACITY TO COOL HV BATTERY DUE TO COMPLETELY DEPLETED FREON. CONCERN OVER HV BATTERY CAPACITY COMPARED TO OTHER FUSION ENERGI MODELS. *TR Look up ODI 10618181 at NHTSA ↗ | 940.9%ODI 10684142 · 947 miVEHICLE LOST ALL POWER AND DID NOT ALLOW ACCESS TO VEHICLE BY OWNER. EVENTUALLY, OWNER WAS ABLE TO GAIN ACCESS. VEHICLE TOWED TO DEALERSHIP, WHERE VEHICLE DIAGNOSED WITH A "DEAD" BATTERY. SEVEN DAYS LATER BLUE CHARGING RING CONTINUOUSLY BLINKED CREATING ISSUES WITH OTHER VEHICLES AND INDIVIDUALS AND CENTER ELECTRONIC WENT BLANK ELIMINATING BACK UP CAMERA AND SYSTEM CONTROLS AND REMAINED BLANK FOR SEVERAL MINUTES AND WOULD FLICKER BACK ON (THIS OCCURRED MORE THAN ONCE.). AGAIN TAKEN TO DEALERSHIP, CHARGING PORT AND CABLE REPLACED. NEXT MORN… Look up ODI 10684142 at NHTSA ↗ | 730.4%ODI 11010265 · 15,735 mi1) FIRST ISSUE HAPPENED 2/20/2017 ODOMETER 7,036. DASHBOARD LIT UP, TRAC CONTROL, ENGINE LIGHT, BRAKE, MESSAGE TO PULL OVER, LOSS OF POWER AND AT FREEWAY SPEED, GOT OVER SHOULDER SAFELY. THE ONBOARD DIAGNOSTICS SYSTEM DETECTED ENGINE MISFIRE, TRANSMISSION RELATED PROBLEMS. BROUGHT IT IN FOR SERVICE AND COULDN'T DUPLICATE ISSUE. NOTHING FIXED OR REPAIRED 2) SECOND TIME SAME ISSUE HAPPENED 7/21/2017 ODOMETER 15,736 GOING UP A HILL WEST BOUND ON MCCALL, LOSS OF POWER AND ALMOST GOT REAR ENDED BY A COUPLE OF VEHICLES. VEHICLE IS IN SERVICE AS I FI… Look up ODI 11010265 at NHTSA ↗ | 741.2%ODI 11010470 · 3,089 miWE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE. Look up ODI 11010470 at NHTSA ↗ | 350.0%ODI 11191254 · 17,000 miHAD CAR 1 YEAR WITH NO ISSUES, NOW ALL OF A SUDDEN THE SYNC 3 NAVIGATION SYSTEM KEEPS BREAKING. STARTED WITH GETTING A NO GPS SYMBOL IN THE BOTTOM LEFT CORNER OF THE NAVIGATION WINDOW. NOW SOMETIMES IT EFFECT THE RADIO, PHONE AND CLIMATE SYSTEMS BY REACTING REALLY SLOW TO ANY COMMANDS, IF IT DOES ANYTHING AT ALL. YOU CAN PUSH A BUTTON AND WAIT OVER A MINUTE FOR A COMMAND TO BE EXECUTED SOMETIMES. OTHER TIMES, GET IN CAR, EVERYTHING IS FINE, BUT EVENTUALLY THE NO GPS SYMBOL WILL COME BACK ON, AND ALL ACCESSORIES WILL WORK FINE, OTHER TIMES THEY … Look up ODI 11191254 at NHTSA ↗ | 10183.5%ODI 11510269Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unabl… Look up ODI 11510269 at NHTSA ↗ | 3683.7%ODI 11531252In my 2020 plug-in Fusion, Stop Safely Now appeared on the screen as I drove on the freeway. While driving 70 mph, I suddenly had difficulty accelerating, and my air conditioner stopped working and began blowing hot air. By using hazard lights, I was able to slowly exit the freeway. The system disabled the engine and prevented the vehicle from starting. After being stranded on the off ramp, we were towed home. The cost of which exceeded $100. Without displaying any warning messages when we arrived home, the car started right up. After letting i… Look up ODI 11531252 at NHTSA ↗ |
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| Unknown Or Other | 00.0%No examples available for this selection. | 615.4%ODI 10881884 · 40,000 miREAR RIGHT DOOR LATCH WILL NOT LATCH. DOOR REMAINS IN OPEN POSITION. UNSAFE TO DRIVE AS DOOR CAN FLY OPEN. Look up ODI 10881884 at NHTSA ↗ | 514.7%ODI 10822842 · 22,000 miTHE CHARGER (SHORELINE) NEARLY CAUSED A HOUSE FIRE. THE CHARGER OVERHEATS AT THE WALL SOCKET. IT IS NOT THE WALL SOCKET BECAUSE I TRIED IT ON A COMMERCIAL OUTLET ON A NEW 20A CIRCUIT BREAKER. THE ONLINE CHAT ROOMS ARE FULL OF CONCERNS ABOUT THIS. I CALLED FORD AND THEY DID NOT SEEM TO TAKE THE CONCERN SERIOUSLY AT ALL. THE VEHICLE IS IN PARK, TURNED OFF AND CHARGING. Look up ODI 10822842 at NHTSA ↗ | 627.3%ODI 10767374 · 13,000 miTHE FIRST TIME THIS HAPPENED I WAS SITTING AT A RED LIGHT AND THEN WHEN I WENT TO ENGAGE (PUT FOOT ON GAS PEDAL) TO MOVE FORWARD THE CAR, THE CAR JUST STOOD STILL. I PUT THE CAR IN PARK AND STARTED THE PROCESS AGAIN AND THEN MOVED FORWARD. THE NEXT DAY, I WAS DRIVING IN TRAFFIC, FROM 15 MPH TO 0 MPH, STOP AND GO TRAFFIC. (STORY OF MY LIFE) FROM BEING IN THE BREAK POSITION TO ENGAGING(PUT FOOT ON GAS PEDAL) TO GO THE VEHICLE WOULDN'T MOVE FORWARD. I PUT THE CAR IN PARK AND BACK INTO DRIVE AND IT STILL WOULDN'T ENGAGE, THEN THE EMERGENCY BRA… Look up ODI 10767374 at NHTSA ↗ | 417.4%ODI 10889157 · 3,800 miON 7/26 MY 2016 FORD FUSION ENEGERI WITH 3800 MILES ACTED ODDLY AWHILE AT A RED LIGHT. WHEN I ATTENMPED TO ACCELERATE IT SURGED FORWARD AND SOON AFTER AN ICON THAT LOOKED LIKE A SUBMARINE PPEARED ON MY DASHBOARD. I HAD JUST TAKEN THE VEHICLE IN FOR IT'S FIRST SERVICE AT 3400 MILES. THE SPECIFIC VISUAL WAS AN ENGINE LIGHT THAT LOOKED LIKE A SUBMARINE IT WAS NOT A WRENCH - WHEN I BROUGHT IT TO GALPIN FORD, WHERE I PURCHASED IT, I WAS TOLD IT WOULD BE A WEEK OR MORE BECAUSE OF A 2-STEP PROCESS TO DIAGNOSE AND WERE BACKED UP. I ASKED FOR … Look up ODI 10889157 at NHTSA ↗ | 317.6%ODI 11082697 · 1,900 miSOMETIMES MY CAR WILL NOT START CORRECTLY. I THEN HAVE TO TURN IT OFF , LET IT SIT FOR A COUPLE OF MINUTES AND THEN START IT UP AGAIN. IT GENERALLY HAPPENS AGAIN BUT THE THIRD TIME I START THE CAR, IT GENERALLY GOES INTO THE MODE IT HAS TO BE IN TO START DRIVING. ALSO, WHEN I PUT THE CHARGER INTO THE OPENING, IT NEVER GIVES ME THE FULL 22 MILES USING ONLY ELECTRICITY. I USUALLY ONLY GET ABOUT 10 OR 12. WHY DOES THAT HAPPEN? Look up ODI 11082697 at NHTSA ↗ | 00.0%No examples available for this selection. | 86.6%ODI 11241156 · 7,500 mi3 WEEKS AFTER I LEASED THE VEHICLE NEW, THE WINDSHIELD SHATTERED WITHOUT ANYTHING HITTING IT. IT IS NOW 3 MONTHS LATER AND I ABOVE 7500 MILES ON THE CAR AND WHILE SITTING IN STOPPED TRAFFIC THE BACK GLASS EXPLODED ON ITS OWN. FORD CORPORATE ONLY ACCEPTED PHOTOS TAKEN AND SUBMITTED BY THE DEALERSHIP TO REVIEW THE CLAIM AFTER TELLING ME A 'TECHNICIAN WILL DETERMINE' WHAT HAPPENED. FORD SAID GLASS IS NOT COVERED UNDER WARRANTY. I EXPLAINED TO THEM THAT I UNDERSTAND BUT I AM MODE CONCERNED OF THE OVERALL SAFETY OF THE CAR AFTER THIS HAPPENED. 2 PHO… Look up ODI 11241156 at NHTSA ↗ | 24.7%ODI 11540234Purchased the hybrid fusion to save on gas . Received a recall with no time as to when they will have a fix. The car is now only able to be used as a gas car because we Were advised you cannot charge the vehicle as it may go on fire. I now have to fill up every week as opposed to every 4-6 weeks. Gas is very high now and the car is not what I wanted without the hybrid mode . Car is lackluster in gas mode and my gas bill is not 5-6 times what I was paying and want to pay . Look up ODI 11540234 at NHTSA ↗ |
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| Engine | 00.0%No examples available for this selection. | 37.7%ODI 10561354 · 3,334 miI PULLED OUT OF DRIVEWAY AND ONTO HIGHWAY WHEN MULTIPLE WARNING LIGHTS CAME ON DASHBOARD. PRESSED ON GAS PEDAL AND CAR WOULD NOT MOVE. RELEASED GAS PEDAL AND VEHICLE STARTED TO ACCELERATE ON ITS OWN, REACHING SPEEDS IN EXCESS OF 45MPH. THE CAR WAS TURNED OFF AND BACK ON, AND CONTINUED SHOWING THE SYMPTOMS OF NOT MOVING WHEN GAS PEDAL WAS PRESSED, BUT WOULD STILL ACCELERATE ON ITS OWN WHEN NO PEDALS WERE PRESSED. *TR Look up ODI 10561354 at NHTSA ↗ | 411.8%ODI 11073894 · 820,000 miMY CAR STARTED STALLING AFTER EVERY GAS UP, FOUND IT TO BE THIS PART FORD OEM EMISSION SYSTEM-HOSE ASSEMBLY DG9Z9D289D* I HAVE TRIED TO GET THIS PART BUT I AM TOLD IT IS ON BACK ORDER FROM FORD AND THEY WON'T START SENDING THESE OUT UNTIL MARCH OF 2018 - THIS ISSUE CAUSES PRESSURE IN MY GAS TANK SO MUCH THAT THE PRESSURE MAKES A LOUD NOISE COMING FROM THE TANK AND IF YOU PRESS OPEN THE CAP LESS GAS INPUT IT RELEASES PRESSURE LOUDLY - SECONDLY WHEN THIS HAPPENS THE CAR WILL NOT IDLE AND STALLS OUT WHEN YOU LET OFF THE GAS - ON THE HIGHWAY AND EV… Look up ODI 11073894 at NHTSA ↗ | 313.6%ODI 11112392 · 5,000 miSEVERAL TIMES NOW. WHILE DRIVING THE CAR (AC NORMALLY ON), WE WILL GET TO A FULL STOP FROM DRIVING (OVER ~40 MIN TRIPS)... WHETHER IN TRAFFIC ON A FREEWAY OR STOP SIGN... THE CARS CHECK BRAKE SYSTEM LIGHT WILL FLASH & BEEP, AND THE CAR WILL NOT ACCELERATE. NEITHER THE ELECTRIC MOTOR NOR THE GAS/HYBRID ENGINE WILL ENGAGE AND DRIVE. TURNING OFF AND ON THE CAR DOES NOT RESET IT... IT TAKES REPEAT EFFORT AND SEVERAL MINUTES (ONCE OVER 10 MINUTES) TO BE ABLE TO START UP. CAN'T IMAGINE IF IT WERE TO HAPPEN ON A FREEWAY AGAIN WITH A CHILD OR MY OTHER … Look up ODI 11112392 at NHTSA ↗ | 626.1%ODI 10888857 · 3,800 miTOOK VEHICLE IN FOR FIRST SERVICE AT APPROXIMATELY 3400 MILES. AT APPROXIMATELY 3800 MILES VEHICLE WAS ACTING PECULIAR WHEN STOPPED AT RED LIGHT VEHICLE MADE NOISES IT HAD NEVER MADE BEFORE AND WHEN LIGHT TURNED GREEN & ACCELERATED IT SURGED. THAT IS WHEN I NOTICED A CHECK ENGINE LIGHT AND CALLED GALPIN FORED SERVICE DEPT WHERE VEHICLE WAS PURCHASED AND ROUGHT IN ASAP. THEY ARE TELLING ME IT MAY BE A WEEK OR MORE TO DETERMINE THE PROBLEM AND WERE UNWILLING TO PROVIDE LOANER. I CONTACTED FORD AND FILED A COMPLAINT WITH CORPORATE OFFICE - I… Look up ODI 10888857 at NHTSA ↗ | 211.8%ODI 11128797 · 20,000 miI LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF THEN ON AGAIN, LOOKED TO SEE IF FOR SOME REASON IT WAS IN "L". I ENDED UP GETTING TO MY DESTINATION, IT SAT FOR 2 HOURS THEN I STARTED THE CAR AGAIN, (BECAUSE THE TOW TRUCK WAS TAKING TOO LONG) AND IT SEEMED FINE. I DROVE IT SHORT DISTANCES THE NEXT… Look up ODI 11128797 at NHTSA ↗ | 116.7%ODI 11081229 · 1,231 miI PULLED UP TO THE GARAGE DOOR STOPPING TO PRESS THE REMOTE BUTTON TO OPEN THE DOOR (AS I DO EVERY DAY). SUDDENLY THE CAR LURCHED FORWARD IN THE BUILDING DAMAGING THE DOOR POST AND THE FRONT OF THE CAR. WHEN I SAW THE BUILDING COMING CLOSER I HAD SLAMMED THE BRAKE AS HARD AS I COULD. Look up ODI 11081229 at NHTSA ↗ | 108.3%ODI 11499349While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this. Look up ODI 11499349 at NHTSA ↗ | 49.3%ODI 11489756 · 30,000 miThe contact stated their son owned a 2020 Ford Fusion. The contact stated that their son was driving at approximately 35 MPH, when the vehicle's instrument panel illuminated all possible warning lights. Then there was smoke emitting from the vehicle near the driver's feet. The driver pulled to the side of the road where they turned off the vehicle. The vehicle then caught on fire under the hood of the vehicle. The fire department was called and distinguished the fire. A fire report was filed. The vehicle was towed and deemed totaled. There were… Look up ODI 11489756 at NHTSA ↗ |
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| Power Train | 125.0%ODI 11014525 · 30,000 miDRIVE TRAIN WHINE,SLIGHTLY MORE INTENSE OVER THE YEARS. CAR HAS ORIGINAL TIRES WITH 42000 MILES. Look up ODI 11014525 at NHTSA ↗ | 512.8%ODI 10617677 · 10,800 mi"STOP SAFELY NOW" ERROR. THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. ON 7/26/14 I DROVE 1 HOUR, PARKED, TURNED CAR OFF AND "REMOVED THE IGNITION KEY" THEN THE INTERIOR AIR CONDITIONING BLOWER/FAN TURNED ON FULL AS IF THE DEFROSTER WAS ON. THE TOUCH SCREEN LCD REMAINED ON AS WELL. PRESSING THE CLIMATE CONTROL BUTTONS ON EITHER THE LCD OR THE CONSOLE HAD NO AFFECT. I INSERTED THE KEY AND STARTED THE CAR AGAIN SEVERAL TIMES WITHOUT CHANGE. THE INTERIOR AIR CONDITIONER BLOWER/FAN CONTINUED TO RUN. I WANTED TO MAKE SUR… Look up ODI 10617677 at NHTSA ↗ | 617.6%ODI 10824025 · 1,500 miTL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 04/07/16*LJ THE CONSUMER STATED THE TRANSMISSION WOULD SLIP WHEN CHANGING SPEEDS. IT SHUDDERED AND VIBRATED WHEN THE CHANGING GEARS. THE DEALER MADE SOME ADJUSTMENTS TO THE TCM, WHICH HELPED A LITTLE, BUT NOT A LOT. UPDATED 04/14/16.*JB Look up ODI 10824025 at NHTSA ↗ | 627.3%ODI 10684142 · 947 miVEHICLE LOST ALL POWER AND DID NOT ALLOW ACCESS TO VEHICLE BY OWNER. EVENTUALLY, OWNER WAS ABLE TO GAIN ACCESS. VEHICLE TOWED TO DEALERSHIP, WHERE VEHICLE DIAGNOSED WITH A "DEAD" BATTERY. SEVEN DAYS LATER BLUE CHARGING RING CONTINUOUSLY BLINKED CREATING ISSUES WITH OTHER VEHICLES AND INDIVIDUALS AND CENTER ELECTRONIC WENT BLANK ELIMINATING BACK UP CAMERA AND SYSTEM CONTROLS AND REMAINED BLANK FOR SEVERAL MINUTES AND WOULD FLICKER BACK ON (THIS OCCURRED MORE THAN ONCE.). AGAIN TAKEN TO DEALERSHIP, CHARGING PORT AND CABLE REPLACED. NEXT MORN… Look up ODI 10684142 at NHTSA ↗ | 28.7%ODI 11156536 · 27,000 miTL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. WHILE THE VEHICLE WAS PARKED, IT ROLLED DOWN A HILL WITHOUT WARNING. THE CONTACT SHIFTED THE GEAR INTO DRIVE AND WAS ABLE TO STABILIZE THE VEHICLE. THE CONTACT CALLED TUTTLE-CLICK FORD LINCOLN AT [phone removed] (LOCATED AT 43 AUTO CENTER DR, IRVINE, CA 92618) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000. Look up ODI 11156536 at NHTSA ↗ | 423.5%ODI 11010470 · 3,089 miWE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE. Look up ODI 11010470 at NHTSA ↗ | 233.3%ODI 11731934I routinely have plugged in my PHEV, enjoying the quiet electric ride. I could complete a day's commute with the electric charge. However, the battery capacity was significantly reduced at about 50K miles. At about 73K miles, within a couple miles of starting to drive, the car would decelerate and go into 'limp mode', with a top speed of 35MPH. A warning signal of a wrench would appear, indicating a power train fault. While diagnostics at the dealer didn't detect a cause, an emissions test required by the State of Colorado found an 'unstab… Look up ODI 11731934 at NHTSA ↗ | 65.0%ODI 11570316Recall issued 6/23 23S33- Over 7 months and Ford has NOT corrected this serious problem, nor is there anything in the updates to lead one to believe they have an interest in doing so. I have spent hours trying to coerce this company to do something, but to no avail!! How much longer will YOU allow them to get away with this!!! A serious fire, or collision may result!! Must someone DIE in order for you to take action!! Look up ODI 11570316 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Steering | 250.0%ODI 11056352 · 66,000 miTAKATA RECALL POWER STEERING WENT COMPLETELY OUT. NO POWER STEERING AT ALL. STARTED THE VEHICLE UP AND STARTED TO DRIVE AND NO POWER STEERING. CAR STARTED MAKING A DINGING NOISE AND THE INFORMATION BOX ON THE DASH SAID SERVICE POWER STEERING ADVANCE TRAC NOW. Look up ODI 11056352 at NHTSA ↗ | 1025.6%ODI 10641736 · 11,000 miTHE 2013 FORD FUSION ENERGI, LEASED FROM FORD COUNTRY (280 N. GIBSON RD., HENDERSON, NV 89014), LOSES CONTROL OF STEERING. THE LOSS OF STEERING HAS OCCURRED ON THREE (3) SEPARATE INCIDENTS, THE MOST RECENT BEING SEPTEMBER 26, 2014. THERE ARE 2 SEPARATE SYMPTOMS OF THE STEERING PROBLEMS AS FOLLOWS: 1. THE STEERING BECOMES STIFF AS IF IT ONLY HAS MANUAL STEERING. 2. THE STEERING IS COMPLETELY LOST WHEREBY YOU HAVE NO CONTROL OF THE CAR'S STEERING. I TOOK THE CAR TO FORD COUNTRY SERVICE ON SEPTEMBER 26, 2014 FOR DIAGNOSIS AND REPAIR. FORD C… Look up ODI 10641736 at NHTSA ↗ | 38.8%ODI 10810448 · 49,000 miPOWER STEERING WENT OUT, FIRST TIME FORD LOOKED AT IT AND COULD NOT IDENTIFY THE PROBLEM, SAYING THERE WAS "NO CODE" SHOWING UP, AND THAT THEY "RESET" THE ELECTRONICS. 1 WEEK LATER, POWER STEERING WENT AGAIN OUT AT 75MPH, CREATING A VERY SCARY AND UNSAFE ISSUE. Look up ODI 10810448 at NHTSA ↗ | 313.6%ODI 10927516 · 90,486 miTL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE INDICATOR TURNED OFF WHEN THE VEHICLE WAS RESTARTED. THE SAME FAILURE OCCURRED PREVIOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE CAM POSITION SHAFT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,486. Look up ODI 10927516 at NHTSA ↗ | 313.0%ODI 11094131 · 17,000 miI CAN'T MAKE A REASONABLE APPOINTMENT WITH A DEALER FOR RECALL 18V-167 (FORD 18S08) AND THERE TWO 866 NUMBERS WON'T PROVIDE ANY ASSISTANCE TO INTERVENE WITH THE DEALER TO GET THINGS MOVING. NOT HAPPY WITH THE DEALER RESPONSE NOR MARK, NICKI OR REGGI FROM FORD CUSTOMER RELATIONSHIPS CENTER. SHOULDN'T HAVE TO WAIT FOR A SAFETY RECALL FIX NOR SHOULD I NOT GET HELP FROM THE MANUFACTURER TO INTERVENE ON MY BEHALF FOR A SAFETY RECALL. Look up ODI 11094131 at NHTSA ↗ | 211.8%ODI 11170529 · 15,000 miMY VEHICLE ODO 24000KM THE ERROR COMES ON THE SCREEN ' STEERING FAULT SERVICE NOW' I BOUGHT IT FROM TEXAS AND TRANSFERRED TO JORDAN I WAS CHECKING ON FORD WEBSITE FOR RECALLS BUT IT NOT APPEARS . IT'S VERY IMPORTANT TO SOLVE THIS ISSUE SINCE THE VEHICLE STEERING LOCKED DURING DRIVING. Look up ODI 11170529 at NHTSA ↗ | 00.0%No examples available for this selection. | 10.8%ODI 11499349While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this. Look up ODI 11499349 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Fuel/Propulsion System | 00.0%No examples available for this selection. | 615.4%ODI 10561354 · 3,334 miI PULLED OUT OF DRIVEWAY AND ONTO HIGHWAY WHEN MULTIPLE WARNING LIGHTS CAME ON DASHBOARD. PRESSED ON GAS PEDAL AND CAR WOULD NOT MOVE. RELEASED GAS PEDAL AND VEHICLE STARTED TO ACCELERATE ON ITS OWN, REACHING SPEEDS IN EXCESS OF 45MPH. THE CAR WAS TURNED OFF AND BACK ON, AND CONTINUED SHOWING THE SYMPTOMS OF NOT MOVING WHEN GAS PEDAL WAS PRESSED, BUT WOULD STILL ACCELERATE ON ITS OWN WHEN NO PEDALS WERE PRESSED. *TR Look up ODI 10561354 at NHTSA ↗ | 12.9%ODI 11045979VEHICLE IS EMITTING A STRONG ODOR OF GASOLINE. THE INSIDE SMELLS AND THE GARAGE SMELLS OF GASOLINE. THERE IS NO GASOLINE DRIPPING ON THE GROUND. Look up ODI 11045979 at NHTSA ↗ | 14.5%ODI 11162795 · 50,000 miIF I CRANK THE CAR SOON AFTER CUTTING IT OFF, (WHILE IT'S STILL WARM) ENGINE SPUTTERS THEN QUITS, AS IF IT ISN'T GETTING ENOUGH FUEL. SO WHEN GETTING GAS, I HAVE TO HOLD DOWN THE GAS PEDAL OR ENGINE QUITS. AS SOON AS I START PUMPING, THE ENGINE STARTS CHOKING. I CAN'T TURN OFF THE IGNITION WHILE PUMPING GAS BECAUSE IT WON'T STAY CRANKED ONCE I TRY TO DRIVE AWAY UNLESS I REV THE RPM'S UP REALLY HIGH FOR A PERIOD OF TIME. I'VE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE CAN FIGURE OUT WHAT'S WRONG. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER A YEAR… Look up ODI 11162795 at NHTSA ↗ | 14.3%ODI 11010265 · 15,735 mi1) FIRST ISSUE HAPPENED 2/20/2017 ODOMETER 7,036. DASHBOARD LIT UP, TRAC CONTROL, ENGINE LIGHT, BRAKE, MESSAGE TO PULL OVER, LOSS OF POWER AND AT FREEWAY SPEED, GOT OVER SHOULDER SAFELY. THE ONBOARD DIAGNOSTICS SYSTEM DETECTED ENGINE MISFIRE, TRANSMISSION RELATED PROBLEMS. BROUGHT IT IN FOR SERVICE AND COULDN'T DUPLICATE ISSUE. NOTHING FIXED OR REPAIRED 2) SECOND TIME SAME ISSUE HAPPENED 7/21/2017 ODOMETER 15,736 GOING UP A HILL WEST BOUND ON MCCALL, LOSS OF POWER AND ALMOST GOT REAR ENDED BY A COUPLE OF VEHICLES. VEHICLE IS IN SERVICE AS I FI… Look up ODI 11010265 at NHTSA ↗ | 15.9%ODI 11010470 · 3,089 miWE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE. Look up ODI 11010470 at NHTSA ↗ | 116.7%ODI 11218700 · 12,000 miWHILE DRIVING AT 40 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE INFOTAINMENT SCREEN SYSTEM AND THE DASH CONSOLE DIALS ALL WENT COMPLETELY DARK. THE VEHICLE IMMEDIATELY SHUT DOWN WITH NO POWER IN THE MIDDLE OF THE ROAD. THE VEHICLE WOULD NOT START UP AGAIN. HOW CAN A VEHICLE BE DRIVING DOWN THE ROAD AND SUDDENLY AND WITHOUT WARNING GO "DARK" AND SHUT DOWN AND CANNOT BE START UP AGAIN? MULTIPLE CARS (MUCH OLDER CARS) HAD TO SWERVE AROUND MY BRAND NEW 2018 FORD FUSION ENERGI PLUG IN. … Look up ODI 11218700 at NHTSA ↗ | 97.4%ODI 11553142Ford has still not provided a satisfactory fix for this recall. It has been 139 days since the recall was issued. Now Ford is putting a stop/hold on their initial recall fix and has instructed their dealers to return recall parts AND to put a stop sale on any vehicles in their inventory. This has resulted in a drastic depreciation of my vehicle. Not only does Ford not have a solution to the problem, but now they have left me with a car that is unsellable which is causing massive economic harm to me. Ford now says there is no interim fix (per… Look up ODI 11553142 at NHTSA ↗ | 12.3%ODI 11568916Ford has issued a recall for which they have offered no remedy. The recall recommends not using the DEFINING feature of the vehicle; the entire purpose for which it was purchased: i.e. the short but meaningful electric range. Ford say the vehicle should not be charged due to an engineering fault that may lead to a fires. The issue has led to thousands of dollars in extra fuel cost and, in my state at least, Ford is refusing to buyback the vehicle. Look up ODI 11568916 at NHTSA ↗ |
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| Service Brakes | 00.0%No examples available for this selection. | 512.8%ODI 10758745 · 13,800 miTHE REGENERATIVE BRAKING WILL CUT OUT UNDER SPECIFIC CIRCUMSTANCES AND THE CAR WILL FEEL LIKE IT IS LURCHING FORWARD INSTEAD OF SLOWING DOWN. THE SITUATION IS: BRAKING USING ONLY REGEN BRAKES, NO FRICTION BRAKES; STEADY PEDAL PRESSURE; GOING 15-20 MPH; TURNING THE STEERING WHEEL AT LEAST 90 DEGREES LEFT OR RIGHT; DRIVING ON SMOOTH PAVEMENT. DATA I HAVE LOGGED FROM THE SOBDMC INDICATES THAT THE TRACTION MOTOR BRIEFLY REDUCES ITS NEGATIVE TORQUE WHICH CAUSES THE CAR TO SURGE FORWARD. IN ONE INSTANCE THAT I LOGGED THE NEGATIVE TORQUE SHOWS AROUND … Look up ODI 10758745 at NHTSA ↗ | 12.9%ODI 10681660 · 6,700 miWHILE TRAVELING SLIGHTLY DOWNHILL ON A FREEWAY, IN 10-15MPH STOP AND GO TRAFFIC......THE BRAKES FAILED ON MY ENERGI. I WAS APPLYING THE BRAKES A LITTLE, GETTING BACK SOME EV CHARGE; WHEN THE CAR IN FRONT STOPPED AND WHEN I PUSHED HARDER ON THE PEDAL IT WENT TO THE FLOOR AND THE BRAKES FAILED......CAUSING AN ACCIDENT. *JS Look up ODI 10681660 at NHTSA ↗ | 29.1%ODI 10934517 · 8,720 miWHILE DRIVING DOWN A CITY STREET MY CAR HAD A COMPLETE LOSS OF POWER, WITH MULTIPLE WARNING LIGHTS AND ALARMS GOING OFF. THERE WAS NO WARNING OF THIS FAILURE PRIOR AS THE CAR WAS OPERATING NORMALLY. ASSOCIATED WITH THIS LOSS OF POWER WAS A LOSS OF STEERING AND A LOSS OF POWER ASSIST BRAKING, WHICH RESULTED IN THE CAR CAME TO A STOP IN THE MIDDLE OF THE STREET. ONCE IN PARK IT WOULD NOT ALLOW CHANGING GEARS. A TOW TRUCK REQUIRED THE USE OF TIRE DOLLY'S TO LOAD THE VEHICLE, WHICH WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER MAINTENANCE DEPAR… Look up ODI 10934517 at NHTSA ↗ | 28.7%ODI 11085182THE BRAKES WERE MAKING A LOUD NOISE THE WINDSHIELD LIGHT STAYS ON, AND THE ENGINE SMELLS LIKE IT'S OVER HEATING. Look up ODI 11085182 at NHTSA ↗ | 15.9%ODI 11023392 · 9,900 miTHIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAPTIVE CRUISE CONTROL DISENGAGES THE AUTONOMOUS BRAKING AND BRAKING IS REDUCED UNTIL THE BRAKE PEDAL TRAVELS A SIGNIFICANT AMOUNT. THIS INCREASES THE STOPPING DISTANCE AND MAY CAUSE AN ACCIDENT. THE BEHAVIOR OF THE ADAPTIVE CRUISE CONTROL SHOULD BE CHA… Look up ODI 11023392 at NHTSA ↗ | 00.0%No examples available for this selection. | 21.7%ODI 11499349While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this. Look up ODI 11499349 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Vehicle Speed Control | 00.0%No examples available for this selection. | 37.7%ODI 10561354 · 3,334 miI PULLED OUT OF DRIVEWAY AND ONTO HIGHWAY WHEN MULTIPLE WARNING LIGHTS CAME ON DASHBOARD. PRESSED ON GAS PEDAL AND CAR WOULD NOT MOVE. RELEASED GAS PEDAL AND VEHICLE STARTED TO ACCELERATE ON ITS OWN, REACHING SPEEDS IN EXCESS OF 45MPH. THE CAR WAS TURNED OFF AND BACK ON, AND CONTINUED SHOWING THE SYMPTOMS OF NOT MOVING WHEN GAS PEDAL WAS PRESSED, BUT WOULD STILL ACCELERATE ON ITS OWN WHEN NO PEDALS WERE PRESSED. *TR Look up ODI 10561354 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 417.4%ODI 10899226 · 4,485 miTL* THE CONTACT OWNS A 2016 FORD FUSION ENERGI. WHILE DRIVING 10 MPH, THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE THROTTLE BODY WAS REPLACED, BUT THE ISSUE RECURRED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 4,485. Look up ODI 10899226 at NHTSA ↗ | 15.9%ODI 11023392 · 9,900 miTHIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAPTIVE CRUISE CONTROL DISENGAGES THE AUTONOMOUS BRAKING AND BRAKING IS REDUCED UNTIL THE BRAKE PEDAL TRAVELS A SIGNIFICANT AMOUNT. THIS INCREASES THE STOPPING DISTANCE AND MAY CAUSE AN ACCIDENT. THE BEHAVIOR OF THE ADAPTIVE CRUISE CONTROL SHOULD BE CHA… Look up ODI 11023392 at NHTSA ↗ | 00.0%No examples available for this selection. | 21.7%ODI 11233043 · 350 miTL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. UPON RELEASING THE BRAKE PEDAL,THE VEHICLE ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE FAILURE OCCURRED TWICE AND THE SPEED REACHED EXACTLY 71 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD SAN DIEGO (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, [phone removed]), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MI… Look up ODI 11233043 at NHTSA ↗ | 12.3%ODI 11531252In my 2020 plug-in Fusion, Stop Safely Now appeared on the screen as I drove on the freeway. While driving 70 mph, I suddenly had difficulty accelerating, and my air conditioner stopped working and began blowing hot air. By using hazard lights, I was able to slowly exit the freeway. The system disabled the engine and prevented the vehicle from starting. After being stranded on the off ramp, we were towed home. The cost of which exceeded $100. Without displaying any warning messages when we arrived home, the car started right up. After letting i… Look up ODI 11531252 at NHTSA ↗ |
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