U.S. public vehicle records

2017 Infiniti QX30 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

33 owner complaints analyzed

4 distinct recall campaigns

25,000 mi median reported failure mileage

Scope: 2017 model year. Data updated: 2026-10-01 (October 1, 2026). 19 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 11 of 33 complaints (33.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Steering behavior	11	33.3%
Braking behavior	5	15.2%
Transmission and shifting	2	6.1%
Electrical and battery issues	2	6.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags

Steering

Electrical System

Power Train

Service Brakes

Unknown Or Other

Visibility/Wiper

Engine

Air Bags: 11; Steering: 7; Electrical System: 6; Power Train: 5; Service Brakes: 4; Unknown Or Other: 4; Visibility/Wiper: 4; Engine: 2

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 9; 25,000 to 49,999: 5; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 2; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (9). 14 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2017: 4; 2018: 4; 2019: 3; 2020: 1; 2021: 4; 2022: 4; 2023: 1; 2024: 3; 2025: 7; 2026: 2

Pattern summary

Air Bags leads the component reports. Steering behavior appears in 11 complaint narratives. Braking behavior appears in 5 complaint narratives. Transmission and shifting appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11405167 · 2021-03-27 (March 27, 2021)

THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE.

Owner-reported narrative. 30,000 miles reported. Look up ODI 11405167 at NHTSA ↗

Owner report 11436554 · 2021-10-13 (October 13, 2021)

The contact owns a 2017 Infiniti QX30. The contact stated that while driving at various speeds, an abnormal clicking noise would emit from the steering wheel as all electric buttons on the steering wheel failed to operate without warning. When the contact made a U-turn, the clicking noise became louder and the "front left malfunction, service required" warning message appeared on the instrument panel. Upon investigation, the contact linked her failure to NHTSA Campaign Number: 17V691000 (Air Bags). The manufacturer was notified of the failure a…

Owner-reported narrative. Look up ODI 11436554 at NHTSA ↗

Owner report 10971987 · 2017-04-11 (April 11, 2017)

I PURCHASED THIS CAR ON 3/18/2017 AND THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR.THIS IS A SAFETY ISSUE SINCE THERE IS NOT ENOUGH ROOM FOR A PERSON TO DEPRESS BRAKE WITH OUT HITTING THE ACCELERATOR PEDAL.I HAVE ALMOST GOTTEN IN AN ACCIDENT DRIVING THE CAR DUE TO THIS ISSUE ON A CITY STREET WHILE TURNING.I CALLED DELEARSHIP AND THEY AGREE ITS TOO CLOSE BUT WILL NOT DO ANYTHING ABOUT IT.THEY SAID THEY WOULD CHECK WITH A TECH AND WOULD CALL ME BACK IF A NEW PEDAL COULD BE PUT IN AND THAT I WOULD HAVE TO PAY FOR THIS.I HAVE SINCE NOT HEARD BA…

Owner-reported narrative. 1,100 miles reported. Look up ODI 10971987 at NHTSA ↗

Owner report 11234211 · 2019-07-23 (July 23, 2019)

TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, [phone removed]) WAS MADE AWARE OF THE FAILURE. A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE SERVICE MANAGER INDICATED THAT THIS WAS A DESIGN FLAW AND NOT A …

Owner-reported narrative. 25,000 miles reported. Look up ODI 11234211 at NHTSA ↗

Owner report 11155222 · 2018-11-30 (November 30, 2018)

WAS DRIVING CAR AND WINDSHIELD BEGAN TO FREEZE OVER WITH FROST. CAME TO COMPLETE STOP IN RESIDENTIAL STREET, AND THE CAR WAS STATIONARY. I THEN PRESSED PARK BUTTON AND OPENED CAR DOOR TO GET OUT TO SCRAPE WINDSHIELD MORE. CAR DID NOT GO INTO PARK AND BEGAN TO ROLL, PULLING ME OUT AND TO THE GROUND AND AND MY LEFT LOWER LEG WAS RAN OVER BY LEFT REAR TIRE. CAR CONTINUED TO ROLL AND WENT OFF ROAD AND CRASHED INTO A TREE. IN THE OWNER'S MANUAL FOR VEHICLE, MANUAL STATES THAT "PARK POSITION P IS AUTOMATICALLY ENGAGED IF: *YOU SWITCH OFF THE ENGINE U…

Owner-reported narrative. 28,000 miles reported. Look up ODI 11155222 at NHTSA ↗

Owner report 11234203 · 2019-07-23 (July 23, 2019)

THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, HOWEVER ENGAGE IN BACKWARDS MOTION TO A POINT OF THE CAR SEEMINGLY DRIVING BACKWARDS WHILE THE CAR IS IN DRIVE. THE CAR ESSENTIALLY DRIVES IN REVERSE…

Owner-reported narrative. 25,000 miles reported. Look up ODI 11234203 at NHTSA ↗

Owner report 11538709 · 2023-08-15 (August 15, 2023)

What component or system failed or malfunctioned, and is it available for inspection upon request? I am not entirely sure what specific part of my car is causing this issue, but from the research I have done regarding other people with my make/model of the car, it seems like it is something with the electrical system/auxiliary battery. Yes, it can be examined upon request at this time. How was your safety or the safety of others put at risk? My car has an ecostart button that is automatically on when you get into the car, and there is no way…

Owner-reported narrative. Look up ODI 11538709 at NHTSA ↗

Owner report 11572582 · 2024-02-18 (February 18, 2024)

While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it …

Owner-reported narrative. Look up ODI 11572582 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

33 unique complaints in this selection. Analysis snapshot: 2026-10-01.

57.6%Usable mileage19 / 33 records

100.0%Valid incident date33 / 33 records

100.0%Valid filing date33 / 33 records

100.0%Ordered incident and filing dates33 / 33 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2017	2018	2019
Air Bags	1133.3% ODI 11051518 · 10,000 mi DRIVER'S BAG UNEXPECTEDLY DEPLOY ISSUE Look up ODI 11051518 at NHTSA ↗	416.7% ODI 11563008 My vehicle is never been in an accident, but it is showing SRS malfunction. Nissan dealer took 2500$ to do all the services (Coolant, battery change, etc..) and gave me rejection sticker for state inspection and said I need to get this SRS issue fixed from infiniti dealer. And infiniti dealer says they have to replace the Airbag Control Module and quoting an other 2500$ spending 5000$ on a 10000$ car is not making sense, where equipment is going bad by itself. Airbag Control Module (SRS Malfunction, Front Left Malfunction) Look up ODI 11563008 at NHTSA ↗	133.3% ODI 11383034 · 16,000 mi I HYDROPLANED MY VEHICLE WHILE DRIVE BETWEEN 55-60 MPH OF INTERSTATE 10 IN HOUSTON, TX ON 11/28/2020. I SLIDE ACROSS FOUR LANES AND FRONT END COLLIDED WITH A CONCRETE BARRIER. NOT ONE OF MY AIRBAGS DEPLOYED. THE FRAME WAS BENT AND RIPPED NEXT TO THE SENSORS AND I REPORTED THIS TO NISSAN/INFINITI. MY INSURANCE CRASH INVESTIGATOR AND THE BODY SHOP ALL STATED MY AIRBAGS SHOULD HAVE DEPLOYED. THE NISSAN INVESTIGATOR [XXX] DECLARED THAT SHE IS THE FINAL SAY ON THE SAFETY OF MY AIRBAGS AND CLAIMS THAT IT IS HER OPINION THAT I DID NOT MEET THE QUALIFI… Look up ODI 11383034 at NHTSA ↗
Electrical System	618.2% ODI 10955712 · 100 mi I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HAVE TO MANUALLY UNLOCK IT. (ALL OUR OTHER VEHICLES WHEN THE CAR COMES TO A STOP AND THE ENGINE IS OFF YOU PULL ON THE LEVER AND THE DOOR WILL OPEN BUT… Look up ODI 10955712 at NHTSA ↗	937.5% ODI 11123544 · 2,200 mi PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING … Look up ODI 11123544 at NHTSA ↗	133.3% ODI 11531394 The accelerator position sensor and the related wiring is defective. It loses power during acceleration and does not accelerate properly. My safety and the safety of others is at risk because it has lost power while in 65-70 mph traffic which almost caused an accident. The dealer has confirmed this issue is with the wiring harness connection to the accelerator. I contacted the manufacturer but they were not willing to assist me, and have not inspected the vehicle. I will request the dealer to give me the defective parts once the repair is … Look up ODI 11531394 at NHTSA ↗
Steering	721.2% ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗	416.7% ODI 11412908 · 34,000 mi TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. Look up ODI 11412908 at NHTSA ↗	00.0% No examples available for this selection.
Unknown Or Other	412.1% ODI 10955712 · 100 mi I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HAVE TO MANUALLY UNLOCK IT. (ALL OUR OTHER VEHICLES WHEN THE CAR COMES TO A STOP AND THE ENGINE IS OFF YOU PULL ON THE LEVER AND THE DOOR WILL OPEN BUT… Look up ODI 10955712 at NHTSA ↗	520.8% ODI 11311498 WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT Look up ODI 11311498 at NHTSA ↗	00.0% No examples available for this selection.
Power Train	515.2% ODI 11162805 · 5,000 mi TL* THE CONTACT LEASES A 2017 INFINITI QX30. WHEN ATTEMPTING TO ACCELERATE, REVERSE, OR WHILE STOPPED AT AN INTERSECTION, THE VEHICLE FAILED TO REGAIN ACCELERATION THE "SEE THE DRIVER'S MANUAL" MESSAGE WOULD ALSO APPEAR. THE CONTACT TOOK THE VEHICLE TO BENNETT INFINITI OF ALLENTOWN (2121 LEHIGH STREET, ALLENTOWN, PA 18103, [phone removed]) AND THE WARNING MESSAGE WAS REMEDIED. THE VEHICLE ACCELERATION FAILURE WAS NOT DIAGNOSED OR CORRECTED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 5,000. Look up ODI 11162805 at NHTSA ↗	312.5% ODI 11529022 The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti… Look up ODI 11529022 at NHTSA ↗	00.0% No examples available for this selection.
Service Brakes	412.1% ODI 10971987 · 1,100 mi I PURCHASED THIS CAR ON 3/18/2017 AND THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR.THIS IS A SAFETY ISSUE SINCE THERE IS NOT ENOUGH ROOM FOR A PERSON TO DEPRESS BRAKE WITH OUT HITTING THE ACCELERATOR PEDAL.I HAVE ALMOST GOTTEN IN AN ACCIDENT DRIVING THE CAR DUE TO THIS ISSUE ON A CITY STREET WHILE TURNING.I CALLED DELEARSHIP AND THEY AGREE ITS TOO CLOSE BUT WILL NOT DO ANYTHING ABOUT IT.THEY SAID THEY WOULD CHECK WITH A TECH AND WOULD CALL ME BACK IF A NEW PEDAL COULD BE PUT IN AND THAT I WOULD HAVE TO PAY FOR THIS.I HAVE SINCE NOT HEARD BA… Look up ODI 10971987 at NHTSA ↗	312.5% ODI 11462066 A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “und… Look up ODI 11462066 at NHTSA ↗	00.0% No examples available for this selection.
Engine	26.1% ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗	416.7% ODI 11462066 A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “und… Look up ODI 11462066 at NHTSA ↗	00.0% No examples available for this selection.
Visibility/Wiper	412.1% ODI 11063863 · 6,000 mi THE SPEED AT WHICH THE WINDSHIELD WIPERS FUNCTION IS NOT SAFE. THESE SPEED IS TOO SLOW AND AS A RESULT DOES NOT CLEAR THE WATER OFF OF THE WINDSHIELD. VISIBILITY IS POOR AS YOU CANNOT SEE THRU THE WATER THAT REMAINS ON WINDSHEID. UNACCEPTABLE. I REPORTED TO INFINITY AND TOOK TO DEALERSHIP. THE ADVISED FUNCTIONING AS DESIGNED, THIS IS A HAZARD AND I DO NOT FEEL SAFE DRIVING IN THE RAIN. I HAVE HAD SEVERAL INCIDENTS (EVERY TIME IT RAINS) BUT THIS WAS FIRST TIME I WAS DUE FOR SERVICE AND HAD DEALERSHIP INVESTIGATE Look up ODI 11063863 at NHTSA ↗	28.3% ODI 11123544 · 2,200 mi PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING … Look up ODI 11123544 at NHTSA ↗	00.0% No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Air Bags	50,000–65,000 mi	56,000 mi	5	ODI 11051518 · 10,000 mi DRIVER'S BAG UNEXPECTEDLY DEPLOY ISSUE Look up ODI 11051518 at NHTSA ↗ ODI 11454102 · 65,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that while at an undisclosed speed, the horn was inoperable. Additionally, there was an abnormal clicking sound in the steering wheel while turning. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the air bag was disabled. The contact was concerned about driving the vehicle with the air bags being disabled. The local dealer was informed of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V1430… Look up ODI 11454102 at NHTSA ↗ ODI 11655911 · 107,892 mi The contact owns a 2017 Infiniti QX30. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clock spring module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,892. Look up ODI 11655911 at NHTSA ↗
Steering	Too few reports for a range	43,000 mi	2 (sparse)	ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗ ODI 11753683 · 56,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000. Look up ODI 11753683 at NHTSA ↗
Electrical System	Too few reports for a range	7,300 mi	2 (sparse)	ODI 10955712 · 100 mi I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HAVE TO MANUALLY UNLOCK IT. (ALL OUR OTHER VEHICLES WHEN THE CAR COMES TO A STOP AND THE ENGINE IS OFF YOU PULL ON THE LEVER AND THE DOOR WILL OPEN BUT… Look up ODI 10955712 at NHTSA ↗ ODI 11142231 · 14,500 mi NAVIGATION SCREEN GOES BLACK SOMETIMES WHEN VEHICLE IS PUT IN REVERSE. THIS IS A SAFETY CONCERN BECAUSE OF THE LIMITED VISIBILITY OF THE QX30, ESPECIALLY WHEN BACKING UP. Look up ODI 11142231 at NHTSA ↗
Power Train	19,338–25,000 mi	25,000 mi	5	ODI 11162805 · 5,000 mi TL* THE CONTACT LEASES A 2017 INFINITI QX30. WHEN ATTEMPTING TO ACCELERATE, REVERSE, OR WHILE STOPPED AT AN INTERSECTION, THE VEHICLE FAILED TO REGAIN ACCELERATION THE "SEE THE DRIVER'S MANUAL" MESSAGE WOULD ALSO APPEAR. THE CONTACT TOOK THE VEHICLE TO BENNETT INFINITI OF ALLENTOWN (2121 LEHIGH STREET, ALLENTOWN, PA 18103, [phone removed]) AND THE WARNING MESSAGE WAS REMEDIED. THE VEHICLE ACCELERATION FAILURE WAS NOT DIAGNOSED OR CORRECTED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 5,000. Look up ODI 11162805 at NHTSA ↗ ODI 11234203 · 25,000 mi THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, HOWEVER ENGAGE IN BACKWARDS MOTION TO A POINT OF THE CAR SEEMINGLY DRIVING BACKWARDS WHILE THE CAR IS IN DRIVE. THE CAR ESSENTIALLY DRIVES IN REVERSE… Look up ODI 11234203 at NHTSA ↗ ODI 11234211 · 25,000 mi TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, [phone removed]) WAS MADE AWARE OF THE FAILURE. A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE SERVICE MANAGER INDICATED THAT THIS WAS A DESIGN FLAW AND NOT A … Look up ODI 11234211 at NHTSA ↗
Service Brakes	Too few reports for a range	25,000 mi	3 (sparse)	ODI 10971987 · 1,100 mi I PURCHASED THIS CAR ON 3/18/2017 AND THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR.THIS IS A SAFETY ISSUE SINCE THERE IS NOT ENOUGH ROOM FOR A PERSON TO DEPRESS BRAKE WITH OUT HITTING THE ACCELERATOR PEDAL.I HAVE ALMOST GOTTEN IN AN ACCIDENT DRIVING THE CAR DUE TO THIS ISSUE ON A CITY STREET WHILE TURNING.I CALLED DELEARSHIP AND THEY AGREE ITS TOO CLOSE BUT WILL NOT DO ANYTHING ABOUT IT.THEY SAID THEY WOULD CHECK WITH A TECH AND WOULD CALL ME BACK IF A NEW PEDAL COULD BE PUT IN AND THAT I WOULD HAVE TO PAY FOR THIS.I HAVE SINCE NOT HEARD BA… Look up ODI 10971987 at NHTSA ↗ ODI 11234211 · 25,000 mi TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, [phone removed]) WAS MADE AWARE OF THE FAILURE. A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE SERVICE MANAGER INDICATED THAT THIS WAS A DESIGN FLAW AND NOT A … Look up ODI 11234211 at NHTSA ↗ ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗
Unknown Or Other	Too few reports for a range	25,000 mi	3 (sparse)	ODI 10955712 · 100 mi I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HAVE TO MANUALLY UNLOCK IT. (ALL OUR OTHER VEHICLES WHEN THE CAR COMES TO A STOP AND THE ENGINE IS OFF YOU PULL ON THE LEVER AND THE DOOR WILL OPEN BUT… Look up ODI 10955712 at NHTSA ↗ ODI 11155222 · 28,000 mi WAS DRIVING CAR AND WINDSHIELD BEGAN TO FREEZE OVER WITH FROST. CAME TO COMPLETE STOP IN RESIDENTIAL STREET, AND THE CAR WAS STATIONARY. I THEN PRESSED PARK BUTTON AND OPENED CAR DOOR TO GET OUT TO SCRAPE WINDSHIELD MORE. CAR DID NOT GO INTO PARK AND BEGAN TO ROLL, PULLING ME OUT AND TO THE GROUND AND AND MY LEFT LOWER LEG WAS RAN OVER BY LEFT REAR TIRE. CAR CONTINUED TO ROLL AND WENT OFF ROAD AND CRASHED INTO A TREE. IN THE OWNER'S MANUAL FOR VEHICLE, MANUAL STATES THAT "PARK POSITION P IS AUTOMATICALLY ENGAGED IF: *YOU SWITCH OFF THE ENGINE U… Look up ODI 11155222 at NHTSA ↗ ODI 11234203 · 25,000 mi THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, HOWEVER ENGAGE IN BACKWARDS MOTION TO A POINT OF THE CAR SEEMINGLY DRIVING BACKWARDS WHILE THE CAR IS IN DRIVE. THE CAR ESSENTIALLY DRIVES IN REVERSE… Look up ODI 11234203 at NHTSA ↗
Visibility/Wiper	Too few reports for a range	6,000 mi	1 (sparse)	ODI 11063863 · 6,000 mi THE SPEED AT WHICH THE WINDSHIELD WIPERS FUNCTION IS NOT SAFE. THESE SPEED IS TOO SLOW AND AS A RESULT DOES NOT CLEAR THE WATER OFF OF THE WINDSHIELD. VISIBILITY IS POOR AS YOU CANNOT SEE THRU THE WATER THAT REMAINS ON WINDSHEID. UNACCEPTABLE. I REPORTED TO INFINITY AND TOOK TO DEALERSHIP. THE ADVISED FUNCTIONING AS DESIGNED, THIS IS A HAZARD AND I DO NOT FEEL SAFE DRIVING IN THE RAIN. I HAVE HAD SEVERAL INCIDENTS (EVERY TIME IT RAINS) BUT THIS WAS FIRST TIME I WAS DUE FOR SERVICE AND HAD DEALERSHIP INVESTIGATE Look up ODI 11063863 at NHTSA ↗
Engine	Too few reports for a range	65,000 mi	2 (sparse)	ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗ ODI 11732668 · 100,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approxi… Look up ODI 11732668 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-11	0	None	No examples available for this selection.
2024-12	0	None	No examples available for this selection.
2025-01	0	None	No examples available for this selection.
2025-02	0	None	No examples available for this selection.
2025-03	1	None	ODI 11648528 Instrument panel showed "Front Left Malfunction Service Required ". I believe it says bad grounding circuit due to rust accumulation. Look up ODI 11648528 at NHTSA ↗
2025-04	1	None	ODI 11655911 · 107,892 mi The contact owns a 2017 Infiniti QX30. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clock spring module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,892. Look up ODI 11655911 at NHTSA ↗
2025-05	0	None	No examples available for this selection.
2025-06	0	None	No examples available for this selection.
2025-07	0	None	No examples available for this selection.
2025-08	1	None	ODI 11682513 The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians,… Look up ODI 11682513 at NHTSA ↗
2025-09	2	None	ODI 11686974 The contact owns a 2017 Infiniti QX30. The contact stated the vehicle was included in NHTSA Campaign Number: 21V419000 (Steering) for the lower steering shaft and was repaired under recall. After the recall repair, the steering wheel occasionally seized intermittently, the horn failed to operate, and the buttons on the steering wheel were inoperable. Additionally, the mileage, tire pressure, and other functions on the instrument panel were inoperable. The vehicle was returned to the dealer to be diagnosed, and it was determined that the steerin… Look up ODI 11686974 at NHTSA ↗ ODI 11690551 · 50,000 mi The contact owned a 2017 Infiniti QX30. The contact stated that, while his wife was driving at an undisclosed speed on a highway, another vehicle suddenly merged into her lane. The driver was unable to react and collided with the rear of the vehicle. As a result, the vehicle swerved out of the lane towards the right shoulder, coming to a complete stop on the side of the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider… Look up ODI 11690551 at NHTSA ↗
2025-10	1	None	ODI 11690911 I am submitting this complaint regarding a safety and quality concern with my 2017 Infiniti QX30. The interior headliner in the rear section of my vehicle has begun sagging significantly, which obstructs rear visibility and creates a potential driving hazard. Based on my research and discussions with service professionals, this issue appears to be a manufacturer defect rather than normal wear. I have also learned that the Mercedes-Benz GLA 250, which shares a platform with the Infiniti QX30, experienced the same headliner sagging issue. In fact,… Look up ODI 11690911 at NHTSA ↗
2025-11	1	None	ODI 11697438 I opened my sunroof cover and the back of my headliner dropped. The back window is already small and the headliner hangs in front of it obstructing the view. It seems like everyone has this same issue or defect which is pretty pricey to repair. Look up ODI 11697438 at NHTSA ↗
2025-12	0	None	No examples available for this selection.
2026-01	0	None	No examples available for this selection.
2026-02	0	None	No examples available for this selection.
2026-03	0	None	No examples available for this selection.
2026-04	1	None	ODI 11732668 · 100,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approxi… Look up ODI 11732668 at NHTSA ↗
2026-05	0	None	No examples available for this selection.
2026-06	0	None	No examples available for this selection.
2026-07	1	None	ODI 11753683 · 56,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000. Look up ODI 11753683 at NHTSA ↗
2026-08	0	None	No examples available for this selection.
2026-09	0	None	No examples available for this selection.
2026-10 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2018: 5 complaints · 2019: 1 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2018	1	3	5
2019	0	1	1

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2018	23	0	1
2019	3	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Air Bags	Steering	Electrical System	Power Train	Service Brakes	Unknown Or Other	Visibility/Wiper	Engine
Air Bags	—	3 ODI 11613830 Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the st… Look up ODI 11613830 at NHTSA ↗ ODI 11682513 The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians,… Look up ODI 11682513 at NHTSA ↗ ODI 11753683 · 56,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000. Look up ODI 11753683 at NHTSA ↗	1 ODI 11613830 Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the st… Look up ODI 11613830 at NHTSA ↗	0	0	0	1 ODI 11682513 The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians,… Look up ODI 11682513 at NHTSA ↗	0
Steering	3 ODI 11613830 Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the st… Look up ODI 11613830 at NHTSA ↗ ODI 11682513 The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians,… Look up ODI 11682513 at NHTSA ↗ ODI 11753683 · 56,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000. Look up ODI 11753683 at NHTSA ↗	—	2 ODI 11572582 While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it … Look up ODI 11572582 at NHTSA ↗ ODI 11613830 Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the st… Look up ODI 11613830 at NHTSA ↗	0	2 ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗ ODI 11572582 While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it … Look up ODI 11572582 at NHTSA ↗	0	1 ODI 11682513 The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians,… Look up ODI 11682513 at NHTSA ↗	1 ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗
Electrical System	1 ODI 11613830 Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the st… Look up ODI 11613830 at NHTSA ↗	2 ODI 11572582 While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it … Look up ODI 11572582 at NHTSA ↗ ODI 11613830 Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX30 compact crossover SUV due to a potential for the driver's airbag to deploy unexpectedly. The recall was issued due to a grounding issue with the st… Look up ODI 11613830 at NHTSA ↗	—	0	1 ODI 11572582 While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it … Look up ODI 11572582 at NHTSA ↗	1 ODI 10955712 · 100 mi I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HAVE TO MANUALLY UNLOCK IT. (ALL OUR OTHER VEHICLES WHEN THE CAR COMES TO A STOP AND THE ENGINE IS OFF YOU PULL ON THE LEVER AND THE DOOR WILL OPEN BUT… Look up ODI 10955712 at NHTSA ↗	0	0
Power Train	0	0	0	—	1 ODI 11234211 · 25,000 mi TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, [phone removed]) WAS MADE AWARE OF THE FAILURE. A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE SERVICE MANAGER INDICATED THAT THIS WAS A DESIGN FLAW AND NOT A … Look up ODI 11234211 at NHTSA ↗	1 ODI 11234203 · 25,000 mi THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, HOWEVER ENGAGE IN BACKWARDS MOTION TO A POINT OF THE CAR SEEMINGLY DRIVING BACKWARDS WHILE THE CAR IS IN DRIVE. THE CAR ESSENTIALLY DRIVES IN REVERSE… Look up ODI 11234203 at NHTSA ↗	0	1 ODI 11732668 · 100,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approxi… Look up ODI 11732668 at NHTSA ↗
Service Brakes	0	2 ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗ ODI 11572582 While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it … Look up ODI 11572582 at NHTSA ↗	1 ODI 11572582 While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it … Look up ODI 11572582 at NHTSA ↗	1 ODI 11234211 · 25,000 mi TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, [phone removed]) WAS MADE AWARE OF THE FAILURE. A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE; HOWEVER, THE SERVICE MANAGER INDICATED THAT THIS WAS A DESIGN FLAW AND NOT A … Look up ODI 11234211 at NHTSA ↗	—	0	0	1 ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗
Unknown Or Other	0	0	1 ODI 10955712 · 100 mi I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HAVE TO MANUALLY UNLOCK IT. (ALL OUR OTHER VEHICLES WHEN THE CAR COMES TO A STOP AND THE ENGINE IS OFF YOU PULL ON THE LEVER AND THE DOOR WILL OPEN BUT… Look up ODI 10955712 at NHTSA ↗	1 ODI 11234203 · 25,000 mi THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, HOWEVER ENGAGE IN BACKWARDS MOTION TO A POINT OF THE CAR SEEMINGLY DRIVING BACKWARDS WHILE THE CAR IS IN DRIVE. THE CAR ESSENTIALLY DRIVES IN REVERSE… Look up ODI 11234203 at NHTSA ↗	0	—	0	0
Visibility/Wiper	1 ODI 11682513 The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians,… Look up ODI 11682513 at NHTSA ↗	1 ODI 11682513 The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians,… Look up ODI 11682513 at NHTSA ↗	0	0	0	0	—	0
Engine	0	1 ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗	0	1 ODI 11732668 · 100,000 mi The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approxi… Look up ODI 11732668 at NHTSA ↗	1 ODI 11405167 · 30,000 mi THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE. Look up ODI 11405167 at NHTSA ↗	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

4 patterns with matching reports.

Warning lights and dashboard alerts

5 mentions · 15.2% of complaints

Median mileage: 78,000 mi (4 usable records).

ODI 11538709

Look up ODI 11538709 at NHTSA ↗

ODI 11655911 · 107,892 mi

The contact owns a 2017 Infiniti QX30. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clock spring module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,892.

Look up ODI 11655911 at NHTSA ↗

ODI 11690551 · 50,000 mi

The contact owned a 2017 Infiniti QX30. The contact stated that, while his wife was driving at an undisclosed speed on a highway, another vehicle suddenly merged into her lane. The driver was unable to react and collided with the rear of the vehicle. As a result, the vehicle swerved out of the lane towards the right shoulder, coming to a complete stop on the side of the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider…

Look up ODI 11690551 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

2 mentions · 6.1% of complaints

Median mileage: 13,050 mi (2 usable records).

ODI 10971987 · 1,100 mi

Look up ODI 10971987 at NHTSA ↗

ODI 11234211 · 25,000 mi

Look up ODI 11234211 at NHTSA ↗

Matching rule

Steering assistance concerns

2 mentions · 6.1% of complaints

Median mileage: 30,000 mi (1 usable records).

ODI 11405167 · 30,000 mi

Look up ODI 11405167 at NHTSA ↗

ODI 11572582

Look up ODI 11572582 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Hard or delayed shifting

1 mentions · 3.0% of complaints

Median mileage: 100,000 mi (1 usable records).

ODI 11732668 · 100,000 mi

The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approxi…

Look up ODI 11732668 at NHTSA ↗

Matching rule