Auto Recall Watch
U.S. public vehicle records

2002 Jeep GRAND CHEROKEE problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

1,476 owner complaints analyzed

10 distinct recall campaigns

75,000 mi median reported failure mileage

Scope: 2002 model year. Data updated: . 908 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 467 of 1,476 complaints (31.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior19813.4%
Steering behavior865.8%
Electrical and battery issues604.1%
Transmission and shifting453.0%
Engine operation251.7%
Fuel system concerns241.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
467
Service Brakes, Hydraulic:Foundation Components:Disc:Rotor
95
Visibility:Defroster/Defogger/Hvac System
95
Visibility:Defroster/Defogger/Hvac System:Fan/Motor
81
Engine And Engine Cooling:Cooling System:Fan
70
Electrical System
66
Seats
65
Visibility
57
Component breakdown data
CategoryCount
Air Bags467
Service Brakes, Hydraulic:Foundation Components:Disc:Rotor95
Visibility:Defroster/Defogger/Hvac System95
Visibility:Defroster/Defogger/Hvac System:Fan/Motor81
Engine And Engine Cooling:Cooling System:Fan70
Electrical System66
Seats65
Visibility57

Air Bags: 467; Service Brakes, Hydraulic:Foundation Components:Disc:Rotor: 95; Visibility:Defroster/Defogger/Hvac System: 95; Visibility:Defroster/Defogger/Hvac System:Fan/Motor: 81; Engine And Engine Cooling:Cooling System:Fan: 70; Electrical System: 66; Seats: 65; Visibility: 57

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
113
25,000 to 49,999
122
50,000 to 74,999
216
75,000 to 99,999
167
100,000 to 149,999
175
150,000 and above
115
Reported problems by failure mileage data
CategoryCount
Under 25,000113
25,000 to 49,999122
50,000 to 74,999216
75,000 to 99,999167
100,000 to 149,999175
150,000 and above115

Under 25,000: 113; 25,000 to 49,999: 122; 50,000 to 74,999: 216; 75,000 to 99,999: 167; 100,000 to 149,999: 175; 150,000 and above: 115

50,000 to 74,999 miles has the most reports with usable mileage (216). 568 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2001
2
2002
71
2003
77
2004
75
2005
82
2006
136
2007
187
2008
113
2009
43
2010
51
2011
28
2012
20
2013
131
2014
126
2015
172
2016
103
2017
21
2018
12
2019
13
2020
2
2021
1
2022
2
2023
5
2024
1
2025
1
2026
1
Complaints over time data
CategoryCount
20012
200271
200377
200475
200582
2006136
2007187
2008113
200943
201051
201128
201220
2013131
2014126
2015172
2016103
201721
201812
201913
20202
20211
20222
20235
20241
20251
20261

2001: 2; 2002: 71; 2003: 77; 2004: 75; 2005: 82; 2006: 136; 2007: 187; 2008: 113; 2009: 43; 2010: 51; 2011: 28; 2012: 20; 2013: 131; 2014: 126; 2015: 172; 2016: 103; 2017: 21; 2018: 12; 2019: 13; 2020: 2; 2021: 1; 2022: 2; 2023: 5; 2024: 1; 2025: 1; 2026: 1

Pattern summary

Air Bags leads the component reports. Braking behavior appears in 198 complaint narratives. Steering behavior appears in 86 complaint narratives. Electrical and battery issues appears in 60 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10003093 · 2003-01-21 (January 21, 2003)

ROTORS AND BRAKES. I HAVE RESURFACED MY ROTORS ONCE AND NOW I AM REPLACING THEM. I PURCHASED THE CAR NEW AND IT IS NOW 12 MONTHS AND 2 WEEKS OLD, MUCH TOO SOON FOR EITHER OF THESE REPAIRS AND REPLACEMENTS. THE DEALER TELLS ME ITS MY PROBLEM, NOT THEIRS. I AM ALSO HAVING TO REPLACE THE BRAKE PADS FOR THE SECOND TIME.

Owner-reported narrative. 19,000 miles reported. Look up ODI 10003093 at NHTSA ↗

Owner report 10003562 · 2003-01-28 (January 28, 2003)

GAS PEDAL DEPRESSED DURING BRAKING WHEN WEARING BOOTS OR LARGER SIZE SHOES RESULTING IN ACCELERATION INSTEAD OF BRAKING. SEVERAL TIMES I HAVE PRESSED ON THE BRAKE ONLY TO HAVE MY RIGHT PORTION OF THE TREAD ON MY SIZE 11 CONSTRUCTION BOOT WAS ALSO PRESSING GAS PEDAL CAUSING THE TRUCK TO ACCELERATE. GAS PEDAL AND BRAKE PEDAL SEEM TOO CLOSE TOGETHER. THIS IS MY THIRD GRAND CHEROKEE('93, '96, RECENT '02) AND ONLY THIS '02 SEEM TO HAVE THIS PROBLEM. THIS IS PROBABLY THE CAUSE OF OTHERS REPORTING ACCELERATING SYMPTOMS.

Owner-reported narrative. 18,000 miles reported. Look up ODI 10003562 at NHTSA ↗

Owner report 10004971 · 2003-01-30 (January 30, 2003)

CAR SHAKES WHEN BRAKES ARE APPLIED, STEERING WHEEL VISABLY SHAKING. WHEN I TOOK THE CAR TO THE DEALER TO AHVE THIS FIXED THEY RESPONDED BY TELLING ME THAT I NEEDED NEW BRAKES. THIS IS A CAR THAT IS BARELY A YEAR OLD AND HAS 23,000 MILES ON IT. I EXPECT BRAKES TO LAST LONGER ON THIS AND WAS TOLD THAT I WOULD HAVE TO PAY FOR NEW BRAKES. WHEN I REFUSED, AND THROUGH MUCH HASSLE, THE DEALER REPLACED THEM AT NO CHARGE. MOST OF THE MILES ON THIS CAR ARE HIGHWAY MILES AND I WOULD EXPECT JEEP TO MAKE A BETTER PRODUCT. THIS IS AFTER I HAD IT TOWED …

Owner-reported narrative. Look up ODI 10004971 at NHTSA ↗

Owner report 10006729 · 2003-02-06 (February 6, 2003)

WHEN THE VEHICLE IS OFF AND SHE TAKES THE KEY FROM THE IGNITION, STEERING WHEEL NEVER LOCKS. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. PH

Owner-reported narrative. Look up ODI 10006729 at NHTSA ↗

Owner report 10053499 · 2004-02-19 (February 19, 2004)

THE VEHICLE EXPERIENCED PROBLEM SINCE IT WAS LEASED. THERE WERE ENGINE AND ELECTRICAL TROUBLE. THE VEHICLE HAD BEEN BACK TO THE DEALER MANY TIMES. *AK *SC

Owner-reported narrative. 34,000 miles reported. Look up ODI 10053499 at NHTSA ↗

Owner report 10064540 · 2004-04-05 (April 5, 2004)

ELECTRICAL PROBLEMS, CHECK ENGINE LIGHT, BEEP UNDER DASH, DOME LIGHTS COMING ON, RADIO GOES OFF, ALL DASH LIGHTS(ABS, BRAKE,ETC.). TRANSMISSION PROBLEMS 3 TIMES IN SHOP FOR SLIPPING AND LEAKING SEALS. LEAKING AT PAN, OUTPUT SEAL AND, DRIVE TRAIN THEY CHANGED SEALS AND 1 MONTH LATER OUTPUT SEAL WAS LEAKING AGAIN. GOVERN ASSEMBLY WAS REPLACED 8/3/03 ALONG WITH SOLENOID, TRANSDUCE. FAULTY BATTERIES. SHOCKS ALL LEAKING BUT THEY REPLACED 1 FRONT 1 BACK. *JB

Owner-reported narrative. 25,902 miles reported. Look up ODI 10064540 at NHTSA ↗

Owner report 10006233 · 2003-10-27 (October 27, 2003)

WHILE DRIVING THE TRANSMISSION DOWN SHIFTED TO 2ND GEAR. DEALER HAS BEEN NOTIFIED. PH. THE CONSUMER STATED THE CRUISE CONTROL ENGAGED AND THE TRANSMISSION DOWNSHIFTED FROM 5TH TO 2ND GEAR, WHICH CAUSED THE ENGINE RPM'S TO GO FROM 1800 TO 4600 RPM'S. THE DEALER STATED THERE WAS NO FIX. *SCC *JB

Owner-reported narrative. Look up ODI 10006233 at NHTSA ↗

Owner report 10011915 · 2003-03-17 (March 17, 2003)

NAR 03/17/2003 THE CONSUMERS VEHICLE SPONTANEOUSLY SHIFTED FROM PARK INTO REVERSE WITH OUT ANY NOTICE. THE VEHICLE WAS TOWED TO JEEP DEALERSHIP FOR REPAIRS ON THE DOOR AND THE TRANSMISSION BUT THE VEHICLE WAS NOT REPAIRED BECAUSE CHRYSLER REFUSED TO ACCEPT RESPONSIBILITY FOR THE DEFECT THAT RESULTED IN MOVEMENT FROM PARK TO REVERSE SHIFT. CONSUMER IS VERY DISCOURAGE AND WANTS FURTHER INVESTIGATION DONE. *CB *JB

Owner-reported narrative. Look up ODI 10011915 at NHTSA ↗

Owner report 10009487 · 2003-02-26 (February 26, 2003)

THE VEHICLE STALLED WITHOUT WARNING, THE DEALER REPLACED THE ENGINE AND PROBLEM CONTINUED TO EXIST.*JB

Owner-reported narrative. Look up ODI 10009487 at NHTSA ↗

Owner report 10033903 · 2003-09-12 (September 12, 2003)

WHILE DRIVING, THE VEHICLE WOULD NOT ACCELERATE, THEN IT STALLED AT 30 MPH. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DETERMINED THE VEHICLE OVERHEATED. THE TEMPERATURE INDICATOR LIGHT HAD NOT COME ON. THE MECHANIC STATED THE OVERHEATING WAS CAUSED BY THE FAULTY RADIATOR. THE ENGINE MELTED AND NOW NEEDED A NEW ENGINE. THE CONSUMER FELT THIS WAS RELATED TO THE RADIATOR REPAIR IN MARCH 2003. *AK *SCC *JB

Owner-reported narrative. Look up ODI 10033903 at NHTSA ↗

Owner report 10000112 · 2002-12-13 (December 13, 2002)

FUEL EMISSION CONTROL CANISTER TICKS AND SOUNDS LIKE A LIFTER TICK - GAS MILEAGE IS 11.3 MILES TO THE GALLON. STRONG GAS ODORS CAN BE SMELLED INSIDE THE TRUCK ONCE THE GAS TANK LEVEL REACHES THE 1/2 WAY MARK. DEALERSHIP APOLOGIZES BUT SAYS THERE'S NOTHING THEY CAN DO. THE TRUCK IS 3 MONTHS OLD AND HAS 4400 MILES ON IT. HELP I LOVE MY JEEP

Owner-reported narrative. Look up ODI 10000112 at NHTSA ↗

Owner report 10114709 · 2005-03-25 (March 25, 2005)

I HAVE A 2002 JEEP GRAND CHEROKEE LAREDO, MANUFACTURED 8-2001. IN NOVEMBER 2004, THE CAR BEGAN TO HAVE A HARD START TO IT. THE LONGER THE CAR SAT, THE LONGER IT TOOK TO START IT. SOMETIMES THE CRANKING WENT ON FOR ABOUT 10 SECONDS. IT WOULD DO THIS FOR 2-3 WEEKS AND THEN STOP FOR 2-3 WEEKS AND THEN REPEAT THE CYCLE. THE CHECK ENGINE LIGHT CAME ON AND THE MESAGE WAS 341: MEANING CAMSHAFT SENSOR MALFUNCTION. IT IS INVOLVED IN RELAYING POWER TO THE ENGINE AND, IF IT FAILED, COULD RESULT IN LOSS OF POWER WHILE IN MOTION. I SPENT $220 TO HAVE…

Owner-reported narrative. 59,874 miles reported. Look up ODI 10114709 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

1,476 unique complaints in this selection. Analysis snapshot: 2026-09-30.

61.5%Usable mileage908 / 1,476 records
97.8%Valid incident date1,444 / 1,476 records
100.0%Valid filing date1,476 / 1,476 records
97.8%Ordered incident and filing dates1,443 / 1,476 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017201820192020202120222023202420252026
Electrical System
80549.0%
ODI 10469611 · 1,000 mi

I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME…

Look up ODI 10469611 at NHTSA ↗

36845.9%
ODI 10474349 · 80 mi

2013 JEEP CHEROKEE LAREDO. THE SPEEDOMETER AND TACHOMETER NEEDLES ARE DARK RED AGAINST A DARK SLATE/BLACK BACKGROUND. VERY DIFFICULT TO SEE UNDER NIGHTTIME CONDITIONS AND WHEN SUN SHINES INTO CAR FROM THE REAR. THIS IS ADDED TO THE FACT THAT THE INSTRUMENTS ARE ON THE SIDES OF THE INSTRUMENT CLUSTER AND THAT THE STEERING WHEEL IS SMALL. CAN'T GET A FULL LOOK AT THESE INSTRUMENTS WITH BOTH EYES AT THE SAME TIME .... I. E. SERIOUSLY IMPACTED BINOCULAR VISION MEANS THAT IT IS EVEN MORE IMPORTANT THE NEEDLES BE OF A CONTRASTING COLOR TO THE BA…

Look up ODI 10474349 at NHTSA ↗

45819.3%
ODI 10512556 · 29 mi

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD SPORADICALLY POWER OFF AND REBOOT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REMOVED THE BATTERY CABLE FOR 10 MINUTES BEFORE RECONNECTING. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE EXACT CAUSE OF THE FAILURE WAS UNKNOWN HOWEVER, THE FAILURE RECURRED. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 29. THE CURRENT MILEAGE WAS 233.

Look up ODI 10512556 at NHTSA ↗

13810.1%
ODI 10693060 · 20 mi

TL*THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE HESITATED IN A JERKING MOTION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE CONTACT NO LONGER DRIVES THE VEHICLE BECAUSE OF THE POTENTIAL SAFETY HAZARD. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20.

Look up ODI 10693060 at NHTSA ↗

5919.0%
ODI 10872738 · 3,000 mi

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO QUICKLY MANEUVER THE VEHICLE AND MADE SEVERAL ATTEMPTS TO GET IT TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION, BUT THE DEALER DID NOT SUPPLY AN INVOICE OF WHAT WAS REPAIRED. A MECHANIC INDICATED THAT THE VEHICLE MAY NEED A SOFTWARE UPDATE. THE CONTACT WAS UNCERTAIN IF THE DEALER'S REMEDY WOULD PROVIDE A PERMANENT REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

Look up ODI 10872738 at NHTSA ↗

8723.9%
ODI 10995144 · 1,000 mi

2017 GRAND CHEROKEE SUMMIT HAS A "GREMLIN" IN THAT THE POWER PASSENGER REAR WINDOW, AND POWER LIFTGATE WILL OPEN ON THEIR OWN AND ONE DOESN'T KNOW WHEN IT WILL HAPPEN, AND THIS HAS HAPPENED MORE THAN ONCE WITH REAR WINDOW. ALSO, LANE ASSIST IS NOW MALFUNCTIONING. DEALER CAN NOT VERIFY PROBLEMS EVEN WITH ASSISTANCE FROM JEEP ENGINEERING,

Look up ODI 10995144 at NHTSA ↗

33138.8%
ODI 11053802 · 590 mi

DASH AND RADIO SHUT OFF WHILE DRIVING ON THE FREEWAY

Look up ODI 11053802 at NHTSA ↗

8122.0%
ODI 11187361 · 8,500 mi

CONTINUALLY GETTING LOW VOLTAGE ISSUES DESPITE HAVING IT "FIXED" AT THE DEALER. PARKING BRAKE WON'T TURN OFF.

Look up ODI 11187361 at NHTSA ↗

7029.4%
ODI 11306701 · 298 mi

TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL, HEAT WOULD EXIT THE VENTS WHEN USING THE AIR CONDITIONAL. THE CONTACT STATED HE HAD TO OPEN THE WINDOWS FOR 10-15 MINUTES TO BE ABLE TO ENTER THE VEHICLE, DUE TO THE EXTREME HEAT INSIDE THE CAB. THE CONTACT WAS CONCERN THAT THE FAILURE WOULD OCCUR WHEN EXTREME HOT CLIMATE WEATHER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER VICTORY CHRYSLER DODGE JEEP RAM LOCATED AT 45 NABER DR, SHALLOTTE, NC 28…

Look up ODI 11306701 at NHTSA ↗

11127.5%
ODI 11413752 · 121 mi

I WAS DRIVING MY NEW GRAND CHEROKEE WITH 121 MILES ON THE ODOMETER. AS I WAS MOVING FORWARD WITH THE VEHICLE IN DRIVE AND WAS ATTEMPTING TO TURN AROUND TO- RE-ENTER A HIGHWAY THE ENGINE STOPPED. I IMMEDIATELY PUT THE VEHICLE IN PARK AND ATTEMPTED TO RESTART THE VEHICLE NUMEROUS TIMES WITH NO LUCK. THE VEHICLE WAS STUCK IN PARK WITH THE WHEELS TURNED TO THE LEFT. THE REST OF THE ELECTRONICS WORKED BUT THE THE VEHICLE LOCKED IN PARK IT COULD NOT BE MOVED. THIS REPRESENTS AN EXTREME HAZARD TO THE MOTORING PUBLIC AS IF I HAD GONE 10 FEET FURTHE…

Look up ODI 11413752 at NHTSA ↗

12849.0%
ODI 11527849

Two problems: 1- this happened twice, after shutting and exiting the vehicle with the key fob, the vehicle goes crazy, lights start flashing, horn honking and the doors auto lock - very dangerous as my child was locked in the car for a few minutes until i was able to play with the key enough to get it to unlock. problem #2 driving vehicle and as coming to slow down it auto shuts off in middle of road, when trying to put it back into gear it says put foot on break and restart the car. it did restart but it is super dangerous as the car behind me…

Look up ODI 11527849 at NHTSA ↗

17645.6%
ODI 11490786 · 311 mi

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. There was no warning light illuminated. The contact then saw smoke coming from the left edge of the backrest of the driver's seat. The contact put out the smoke with her hand and sustained a burned finger. The contact did not seek medical assistance. The vehicle was towed to the dealer. The manufacturer was notified of the failure and sent out a fire inspector who diagnosed the vehicle but…

Look up ODI 11490786 at NHTSA ↗

11045.5%
ODI 11573849

Vehicle lost power on multiple occasions where it could not be operated or jump started to get moving. Odometer blinking/blind spot indicators staying illuminated/rear back-up camera fault reading "system unavailable" Brake pedal kicking back when trying to start the Jeep. Gear shifter moving when vehicle is dead. Dealer is working on vehicle again and I have been without it for a total of approximately 24 days since I purchased in November 2023.

Look up ODI 11573849 at NHTSA ↗

3040.5%
ODI 11654077

brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watc…

Look up ODI 11654077 at NHTSA ↗

313.6%
ODI 11753837 · 10 mi

The contact owns a 2026 Jeep Cherokee. The contact stated that while driving and making a right turn, the vehicle hesitated and jerked while depressing the accelerator pedal. Additionally, the contact stated that while attempting to accelerate from a complete stop, the vehicle failed to respond. The vehicle was turned off and restarted and responded as intended upon shifting into drive(D). No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a loss of battery communication with the computer due to a…

Look up ODI 11753837 at NHTSA ↗

Engine
28417.3%
ODI 10459178 · 1,000 mi

BACKING OUR BOAT INTO DRIVEWAY, CAR HAD BEEN RUNNING ABOUT 20 MINUTES AND ENGINE UNDER HOOD STARTED SMOKING, FLUID THEN DRIPPED TO DRIVEWAY AND CAUGHT FIRE, EXTENDED INTO FULL ENGINE COMPARTMENT ENGINE ENTIRELY DESTROYED. *TT ...UPDATED 07/19/12 *BF CHRYSLER AGREED TO REPLACE THE VEHICLE UNDER WARRANTY. UPDATED 07/19/12

Look up ODI 10459178 at NHTSA ↗

10613.2%
ODI 10506010 · 1,247 mi

JEEP WAS STOPPED AT LIGHT AND I STEPPED ON ACCELERATOR AFTER LIGHT CHANGED. ENGINE REVVED UP AND CAR TOOK OFF AND PICKED UP SPEED AND I PRESSED ON THE BRAKE, BUT THE RPMS WOULDN'T GO DOWN, EVEN WITH THE BRAKE PRESSED AND THE CAR NOT MOVING THE RPMS WERE AT ALMOST 7000. THE JEEP KEPT ON WANTING TO GO FAST. I PUT IT IN NEUTRAL AND IT SHIFTED HARD INTO NEUTRAL. THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON AND STAYED RED UNTIL I PULLED OVER AND SHUT THE CAR OFF. IT DOESN'T EVEN HAVE 1500 MILES YET! THIS IS THE THIRD TIME THIS HAS HAPPENED. …

Look up ODI 10506010 at NHTSA ↗

40817.2%
ODI 10511545 · 810 mi

THE VEHICLE STALLED FOR NO REASON. IT TOOK MULTIPLE ATTEMPTS (APPROX 10 TIMES) TO RESTART THE VEHICLE. IT WOULD START AND I COULD DRIVE 40-50 YARDS AND WOULD STALL AGAIN. MULTIPLE LIGHTS CAME ON SUCH AS VEHICLE IN GEAR (IT WASN'T), ETC. ONCE IT DID RESTART AND I WAS ABLE TO DRIVE TO THE DEALER THE CHECK ENGINE LIGHT STAYED ON. THE VEHICLE HAS DONE THIS TWICE NOW WITHOUT CAUSE (I HAVE ONLY HAD THE VEHICLE FOR 4 WEEKS). THE JEEP DEALERSHIP KEPT THE VEHICLE FOR A COUPLE DAYS. THEY WERE FINALLY ABLE TO RESET THE CODES AND DID A SOFTWARE UPDA…

Look up ODI 10511545 at NHTSA ↗

20114.8%
ODI 10694727 · 1,150 mi

A WEEK PRIOR TO THE MAJOR ISSUE THE VEHICLE WAS SHOWING SIGNS OF MECHANICAL PROBLEMS. THESE PROBLEMS INCLUDED THE WIPERS TURNING ON WHEN THEY WERE IN THE OFF POSITION, SIMULTANEOUSLY THE RADIO CUT OUT (THIS HAPPENED SEVERAL TIMES THAT DAY). THE NEXT DAY WHILE DRIVING TO WORK AT 6:30AM THE INTERIOR LIGHTS ON THE DASH AND DOORS BLINKED ON AND OFF SEVERAL TIMES. I CONTACTED THE DEALERSHIP THAT DAY BUT WAS NOT ABLE TO GET AN APPOINTMENT RIGHT AWAY. FOUR DAYS AFTER THIS ALL STARTED I WAS DRIVING THE VEHICLE GOING ABOUT 40 MPH AND SLOWED DOWN TO ABOU…

Look up ODI 10694727 at NHTSA ↗

7624.5%
ODI 10889289 · 500 mi

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY AND INCREASED IN RPMS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500. UPDATED 09/29/16*LJ

Look up ODI 10889289 at NHTSA ↗

10228.0%
ODI 11021358 · 750 mi

WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT …

Look up ODI 11021358 at NHTSA ↗

12414.5%
ODI 11080759 · 300 mi

I DROVE THIS VEHICLE TO WORK AND PARKED IT IN A PARKING STRUCTURE AT 8:00 IN THE MORNING. BY 4:00 IN THE AFTERNOON, THE VEHICLE WAS ENGULFED IN FLAMES. THE VEHICLE SAT ALL DAY IN THE STRUCTURE. UNKNOWN AS TO WHY IT CAUGHT FIRE, BUT THE FIRE ORIGINATED SOMEWHERE IN THE ENGINE COMPARTMENT. I TOOK DELIVERY OF THIS VEHICLE 8 DAYS BEFORE THIS HAPPENED AND IT ONLY HAD APPROXIMATELY 300 MILES ON IT. *TT *JS *DT *JB

Look up ODI 11080759 at NHTSA ↗

6417.4%
ODI 11207964 · 9,700 mi

VEHICLE LOST POWER ON HIGHWAY @ 65 - 70 MPH. OPERATOR WAS USING CRUISE CONTROL TO INCREASE AND DECREASE SPEED IN HEAVY TRAFFIC. OPERATOR PRESSED THE CRUISE OFF BUTTON AND THE VEHICLE LOST POWER TO IDLE AND WOULD NOT ACCELERATE. OPERATOR PULLED OVER AND SWITCHED THE VEHICLE ON AND OFF SEVERAL TIMES OVER ABOUT 5 MINUTES BEFORE VEHICLE WOLD OPERATE NORMALLY AGAIN.

Look up ODI 11207964 at NHTSA ↗

5021.0%
ODI 11297610 · 350 mi

WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE SPONTANEOUSLY ACCELERATES UNDER CERTAIN CONDITIONS. WHILE IN STANDARD OR SPORT MODE, IN SECOND GEAR GOING ABOUT 20MPH, THERE IS A REPRODUCIBLE RPM SURGE THAT CAUSES THE VEHICLE TO LUNGE FORWARD. THIS SOMEWHAT FEELS LIKE BEING REAR ENDED.

Look up ODI 11297610 at NHTSA ↗

6014.9%
ODI 11376781

MY GRAND CHEROKEE HIGH ALTITUDE 2021 START JERKING DURING ACCELERATION AT 500 MILES APROX. THEN THE PROBLEM WAS MORE CONTINUES AND IN PARKING OR NEUTRAL THE CAR START JERKING, VIBRATION ENGINE AND EXHAUST SMELL WEAR. CHECK ENGINE FLASING. CODE P0304 WAS REGISTERED.

Look up ODI 11376781 at NHTSA ↗

4918.8%
ODI 11579080

The brake force will jump suddenly and fall back when the brake pedal is even maintained at a constant level while the vehicle is being braked to a stop or decelerating. This malfunctioning will lead to imprecise control of the distance to the front vehicle. Engine Wobbling when it is fully stopped with "D" gear engaged, especially when the transmission temperature comes up after a few hours of driving. It can be clearly felt that the entire vehicle is bouncing with the engine. Engine misfires when crawling after a cold start. Engine speed …

Look up ODI 11579080 at NHTSA ↗

8321.5%
ODI 11503558 · 197 mi

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was 197.

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10342.6%
ODI 11573849

Vehicle lost power on multiple occasions where it could not be operated or jump started to get moving. Odometer blinking/blind spot indicators staying illuminated/rear back-up camera fault reading "system unavailable" Brake pedal kicking back when trying to start the Jeep. Gear shifter moving when vehicle is dead. Dealer is working on vehicle again and I have been without it for a total of approximately 24 days since I purchased in November 2023.

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2128.4%
ODI 11663539

I was driving within a city and came to a red light. Since my car is a hybrid (2025 Jeep Grand Cherokee 4xe, also I just purchased this lease in April 2025) the car will switch to the EV battery when I come to a halt and when I propel forward the car will either remain on the EV battery (if the battery has mile range) or it will switch to the engine. As the light turned green and i pushed the pedal to move forward, my car began to move forward using the EV battery but when the car attempted to switch to the engine, it tripped and my car would n…

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1463.6%
ODI 11722714

Heavy vibration of entire vehicle when in reverse. Occasional lack of power when accelerating. Issues with the transmission occasionally failing to shift gears.

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Power Train
996.0%
ODI 10445037 · 1,640 mi

PREPARING TO BACK FROM MY GARAGE, I STEPPED ON THE BRAKE AND PLACED THE SELECTOR IN REVERSE. DESPITE MY HOLDING FIRMLY ON THE BRAKE, THE JEEP GRAND CHEROKEE MOVED BACKWARDS AS IF SLIDING ON ICE. IT COLLIDED, AT A SLOW SPEED, WITH A CAR PARKED OPPOSITE ON THE DRIVEWAY. WHILE CONTINUING TO APPLY THE BRAKE, I MOVED THE SELECTOR INTO DRIVE IN ORDER TO PULL FORWARD AWAY FROM THE OTHER VEHICLE. THE JEEP LUNGED FORWARD WITH THE FRONT TIRES REMAINING STATIONARY AND SLIDING ALONG THE GROUND. THE VEHICLE CRASHED INTO THE STONE COLUMN BETWEEN THE TWO…

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536.6%
ODI 10513297 · 4,015 mi

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND SHOOK ABNORMALLY. THE CONTACT ALSO STATED THAT THE SERVICE FOUR-WHEEL DRIVE, ELECTRIC STABILITY CONTROL AND THE ELECTRONIC WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE PERFORMANCE CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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46819.7%
ODI 10520129 · 300 mi

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL GEAR AND THEN IT STALLED. THE VEHICLE WAS RESTARTED WITHIN A FEW MINUTES. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACTS RESIDENCE. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 300.

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34825.6%
ODI 10664189 · 174 mi

THE 2015 I HAD JUST PURCHASED WITH THE V-6 AND 8 SPEED TRANSMISSION DUE TO MY 2014 DODGE DURANGO WITH THE SAME ENGINE AND TRANSMISSION BEING BOUGHT BACK BY CHRYSLER, IS EXHIBITING THE SAME UNSAFE SHIFTING AND STALLING CONDITIONS. *TR

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7724.8%
ODI 10824042 · 2,900 mi

THE ELECTRONIC GEAR SHIFTER IN THIS VEHICLE WENT FROM PARK TO ROLLING DOWN A HILL. I WAS PARKED AND PROCEEDED TO EXIT THE VEHICLE WHEN IT STARTED ROLLING BACKWARDS. I JUMPED BACK INTO THE VEHICLE AND HIT MY RIGHT KNEE ON THE STEERING WHEEL AND DASH BOARD. TO AVOID HITTING THE PEDESTRIANS BEHIND MY VEHICLE AND HITTING THE VEHICLE DIRECTLY BEHIND ME. NO WARNING THAT THE VEHICLE WAS NOT PARKED WHEN THE DRIVERS DOOR WAS OPEN. I CONTACTED CHRYSLER REGARDING THIS FAULTY DESIGN AND WAS ISSUED A CASE.....UPDATED 06/15/16 *BF *JS

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8723.9%
ODI 10949989 · 300 mi

I STOPPED ON MY DRIVEWAY WHICH IS AT ABOUT A 20 DEGREE ANGLE. PLACED THE VEHICLE IN PARK AND LEFT THE ENGINE RUNNING. I DID NOT APPLY THE PARKING BRAKE. I EXITED THE VEHICLE IN ORDER TO CHANGE DRIVERS AND LEFT THE DOOR OPEN. THE VEHICLE STARTED TO ROLL BACKWARDS SLOWLY. I JUMPED IN AND HIT THE BRAKES. I CONFIRMED VEHICLE SHIFT SELECTOR WAS IN PARK. I REPEATED THE SAME THING THE NEXT DAY TO TEST THIS BUT OF COURSE I STAYED IN THE VEHICLE WITH THE DOOR SHUT AND THE SAME THING HAPPENED. I PULLED UP TO THE SAME SPOT, WITH THE ENGINE RUNNING AND PU…

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728.4%
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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4612.5%
ODI 11184392 · 1,300 mi

ON STARTUP WHEN COLD. TRANSMISSION IS WEIRD HARD SHIFTS. SEEMS TO NOT KNOW WHAT GEAR TO BE IN. SUDDEN STOP IN TRANSMISSION BETWEEN 1ST. AND 2ND. GEAR.VEHICLE AT 1300 MILES TOOK TO DEALER THEY TEST DROVE ONE MILE (1) ADVISED ME OF TSB REPORT FROM JEEP IN MOTION WITH TRANSMISSION. ADJUSTMENT TO CONTROL SHIFT IS EVEN WORSE THAN BEFORE. JERKY AND ALMOST DEAD DROP IN TRANSMISSION ON BRAND NEW VEHICLE IS HARD TO BELIEVE. LIKE TO SEE TSB REPORT. 20 PLUS YEARS AUTO MECHANIC MYSELF.DEALER DID EXPERIENCE THE TROUBLE I HAVE WITH VEHICLE. IN A ONE MILE ROA…

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3916.4%
ODI 11297610 · 350 mi

WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE SPONTANEOUSLY ACCELERATES UNDER CERTAIN CONDITIONS. WHILE IN STANDARD OR SPORT MODE, IN SECOND GEAR GOING ABOUT 20MPH, THERE IS A REPRODUCIBLE RPM SURGE THAT CAUSES THE VEHICLE TO LUNGE FORWARD. THIS SOMEWHAT FEELS LIKE BEING REAR ENDED.

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5814.4%
ODI 11399189 · 119 mi

JUST GOT A BRAND NEW 2021 JEEP GRAND CHEROKEE LIMITED X FOR LEASE TWO DAYS LATER NOTICED THE TRANSMISSION IS STALLING ENGINE IS STALLING THERE IS NO POWER WHEN I HIT THE GAS THE CAR DOESN'T GO. IT HAPPENED IN MOTION ON THE STREET.

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3613.8%
ODI 11527849

Two problems: 1- this happened twice, after shutting and exiting the vehicle with the key fob, the vehicle goes crazy, lights start flashing, horn honking and the doors auto lock - very dangerous as my child was locked in the car for a few minutes until i was able to play with the key enough to get it to unlock. problem #2 driving vehicle and as coming to slow down it auto shuts off in middle of road, when trying to put it back into gear it says put foot on break and restart the car. it did restart but it is super dangerous as the car behind me…

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389.8%
ODI 11514584

1-Powertrain wobbles and vibrates at 70MPH / Safety issue and can cause shaft failure/accident due to a weak/worn-out mounts and cause the drive to loose control. 2- Control Arms/Ball Joints Defects at Factory - Going thru bumps the front-end will produce noise and vehicle will shift/skip-jump of the pavement. Safety hazard and can/will cause driver to loose control.

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2912.0%
ODI 11615231

I was driving at 65 mph on highway when warning screen came on ""Service Transmission Continue in D. Do not shift or turn engine off until you reach a desired location. You may not be able to shift again until serviced". Then warnings came up that each of the safety systems are disabled (lane assist, front collision, etc.). I was only a few miles from next. I slowed when exiting, car would not increase power when I tried to merge onto road, had to ride on shoulder to safe place to park. I put car in park, tried to shut it off, but it woul…

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1114.9%
ODI 11673278

I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it And the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. There has been a groaning in the vehicle basically since day, one when downshiftin…

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836.4%
ODI 11722714

Heavy vibration of entire vehicle when in reverse. Occasional lack of power when accelerating. Issues with the transmission occasionally failing to shift gears.

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Unknown Or Other
1207.3%
ODI 10637749 · 30,000 mi

FUEL PUMP CONTINUES TO RUN AFTER CAR SHUT OFF. RESULT IS A DEAD BATTERY AND MY CAR IN THE SHOP. *TR

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587.2%
ODI 10598289 · 35,000 mi

IN APRIL MY CAR STARTED RANDOMLY NOT STARTING. IT'S HAPPENED 4 TIMES AND BEEN IN THE SHOP ONCE FOR THIS ISSUE. IT IS GOING AGAIN MONDAY 6/16 FOR THE SAME ISSUE. IT WILL RANDOMLY NOT START, IT RANDOMLY TRIES TO STALL ON ME. IT WILL RANDOMLY NOT RESPOND TO PUSHING THE POWER BUTTON. IT WILL RANDOMLY MAKE A HIGH PITCHED SQUEALING NOISE. IT IS VERY SCARY WHEN IT TRIES TO STALL BECAUSE I CAN BE RIDING DOWN THE INTERSTATE AT 65 MPH WHEN IT HAPPENS OR SITTING STILL AT A RED LIGHT. I DRIVE OVER 120 MILES PER DAY AND I CANNOT BE STRANDED OR STALL OUT IN …

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27111.4%
ODI 10507288 · 100 mi

WHEN OPERATING THE VEHICLE AT 52 MPH AND 1,200 RPM A HIGH PITCH GRINDING NOISE OF A METAL-TO-METAL TYPE APPEARS ON THE FRONT DRIVER SIDE. REPORTED TO THE DEALER AND TO CHRYSLER WITH NO RESOLUTION. ON-LINE FORUMS CONFIRM THIS PROBLEM OCCURS WITH MANY OTHER VEHICLES OF THE SAME MAKE AND YEAR. THIS IS A RECORDING OF THE PROBLEM: HTTP://WWW.YOUTUBE.COM/WATCH?V=JU1LSZLIEFO. *TR

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19214.1%
ODI 10744217 · 3,000 mi

NO ONE AT NHTSA CARES, I HAVE TIED INSTANT MESSAGE AND PHONE... THE RECALL 15V-461 HAS AN INCORRECT WEB ADDRESS, AND EVEN IF YOU DO GET TO THE SOFTWARE DOWNLOAD, IT IS NOT SOMETING THAT THE AVERAGE CONSUMER CAN LOAD. THE UCONNECT WEBSITE REQUIRES YOU TO TURN OFF YOUR SECURITY SOFTWARE ON YOUR COMPUTER TO DOWN LOAD, AND THEN THE STEPS FOR UPLADING TO THE VHEICAL ARE INSANE.

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3110.0%
ODI 10881708

I PURCHASED A NEW JEEP CHEROKEE SUMMIT VIN # [XXX] , BE ADVISED THE CAR CANNOT BE REGISTERED, AND IS IN RECALL . THE DEALERSHIP STOPPED RETURNING PHONE CALLS ,AND CANNOT BE REACHED . I BELIEVE THERE IS SOME TYPE OF FRAUD ONGOING, IF THIS CANNOT BE RECTIFIED IMMEDIATELY , I AM LEFT WITH NO OTHER RECOURSE THAN TO NOTIFY THE POLICE , AND GET MY ATTORNEY'S INVOLVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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7620.9%
ODI 11016430 · 5,500 mi

I HAVE EXPERIENCED NUMEROUS INSTANCES OF THE VEHICLE REMAINING IN RUN MODE AFTER I PUSH THE STOP BUTTON TO SHUT IT DOWN. THIS ONLY OCCURS WHEN THE ESS (ENGINE STOP/START) IS ENABLED. MY INITIAL BELIEF WAS THAT THE ESS WAS RESTARTING THE VEHICLE. UPON FURTHER OBSERVATION, I NOW BELIEVE THAT THE VEHICLE IS IGNORING THE STOP BUTTON INPUT. I REALIZED THAT THIS IS A SAFETY ISSUE WHEN THE VEHICLE FAILED TO SHUT DOWN AT A GAS STATION AND I REFUELED WITH THE ENGINE RUNNING. I FAILED TO REALIZE THAT THE VEHICLE HAD NOT SHUT DOWN DUE TO EXCESSIVE N…

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26731.3%
ODI 11072268

DISPLAY DASH SCREEN SHUTS OFF AND ON APPX EVERY 30 SECONDS, REBOOTS, AND OVERHEATS, DRIVING OR STATIONARY.

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7720.9%
ODI 11185518

DUE TO ISSUES WITH RADIO'S CORE SOFTWARE, THE DISPLAY OF THE CAR WHICH CONTROL ALL VITAL FUNCTIONS OF THE CAR INCLUDING TEMPERATURE CONTROL GOES INACCESSIBLE WHILE CAR IS IN MOTION. IT IS ACCESSIBLE ONLY WHEN CAR COMES TO A COMPLETE STOP AND SOFTWARE IS ALLOWED TO REBOOT WHICH TAKES MORE THAN 20 MINUTES. THIS IS SO AGAINST THE SAFETY BECAUSE THE MAIN CORE CONTROLLING UNIT OF THE CAR IS OF NO USE DUE TO THIS PROBLEM. THERE IS NO DEFINITE SOLUTION AND ANSWER BY THE DEALERSHIP, SERVICE BRANCH, UNCONNECT CUSTOMER CARE AND STAR TICKET SYSTEM. THE CA…

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6326.5%
ODI 11287558 · 500 mi

I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.

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5513.6%
ODI 11395797 · 486 mi

I STOPPED ON A SLIGHT FORWARD FACING HILL, PUT THE CAR INTO P FOR PARK SO IT WAS STATIONARY, AND TURNED IT OFF. I GOT OUT, AND WALKED AROUND THE CAR TO OPEN THE BACK PASSENGER SIDE DOOR TO LET MY SON OUT. THEN AFTER ABOUT 1 MINUTE OF BEING PARKED CORRECTLY, THE CAR STARTED ROLLING FORWARD DOWN THE HILL ON ITS OWN (NOTE THAT THE WHEELS WERE TURNING SO THE CAR WAS NOT SLIDING). LUCKILY I GOT MY SON OUT, AND THEN THE CAR STOPPED ON ITS OWN AFTER ABOUT 30 YARDS (UNCLEAR IF IT STOPPED AS THE BRAKES ENGAGED AGAIN OR THE HILL WAS SOT ENOUGH THAT IT ST…

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3714.2%
ODI 11527537

From the time the vehicle is started, there is an approximate 15 second delay for the backup camera and rear cross traffic alert to display a live view when in reverse and the vehicle is in motion. I.E. putting the vehicle in reverse immediately after starting the engine will show a frozen, then 1-2 second delayed view of the actual image when in reverse. This problem happens any time the vehicle is started, and corrects after about 15 seconds, when finally an actual live view is displayed by the backup camera when in reverse.

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6316.3%
ODI 11503232

Backup camera not working 80% of time. Dealership has determined a software issue to be fixed within 4 months. Brand new with less than 500 miles. Vehicle is large and somewhat unsafe to operate until repaired.

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3012.4%
ODI 11569598

I bought this vehicle 2weeks ago and she drove it Iowa. The next morning when she went to drive it, the battery was totally dead. Technician at Jeep Dealership it’s a software problem and they could take out that chip of the Telematics box is causing battery drain.

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1418.9%
ODI 11661179

I was driving down the highway and the sunroof just busted out of nowhere. There wasn’t any debris or anything around.

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29.1%
ODI 11747173

Odometer fraud: On [XXX], I purchased 2026 Jeep Grand Cherokee VIN [XXX] from Clay Cooley Dallas Dodge as "new." Federal Odometer Disclosure Statement and Retail Installment Contract stated 10 miles. Actual odometer at delivery: 124 miles after dealer disclosed dead battery replacement delayed delivery. No corrected Federal Odometer Disclosure Statement was provided as required by 49 USC 32705. Vehicle delivered was non-conforming to advertised characteristics: 1. Dealer digital showroom pictured 2026 Grand Cherokee with captain's chairs, 3r…

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Air Bags
422.6%
ODI 10519493 · 32,500 mi

ON JUNE 2 AFTER CLEANING THE CAR AT THE CAR WASH (MANUALLY) ON THE WAY BACK TO OUR HOME ALL THE LIGHTS OF THE DASHBOARD LIT UP FOR ALL SERVICES TO BE DONE AND THE WIPERS ACTIVATED BY THEMSELVES. THE SAFETY BELTS ARE NO LONGER WORKING AND THE LIGHTS OF THE CAR ARE NOT FUNCTIONAL. YOU DO NOT HAVE BLINKERS, SEAT BELTS OR BRAKE LIGHTS. THE RPM NEEDLE GOES UP AND DOWN RANDOMLY AND THE ENGINE CONTINUES TO REV UP AND DOWN. THE BRAKES FEEL AS IF THEY ARE NOT WORKING TO FULL STRENGTH, CAR WAS TURNED OFF AND RESTARTED TO SEE IF PROBLEM WITH DASHBOARD STI…

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334.1%
ODI 10575125 · 15,858 mi

TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT WAS DRIVING 25 MPH AND ANOTHER VEHICLE CRASHED INTO HER DRIVERS SIDE DOOR AT APPROXIMATELY 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE DRIVERS SIDE DOOR WAS PUSHED IN AND THE REAR DRIVERS SIDE DOOR FELL OFF OF THE VEHICLE. THE VEHICLE WAS EQUIPPED WITH SIDE AIR BAGS. THE CONTACT WAS FORCED TO EXIT THE VEHICLE USING THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. A REPRESENTATIVE WITH THE MANUFACTURER STATED THAT A REQUEST WOULD BE SUBMITTED TO A SPECIAL IN…

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2098.8%
ODI 10543590 · 6,000 mi

UPON STARTING MY 2014 JEEP GRAND CHEROKEE OVERLAND, ALL OF THE WARNING LIGHTS CAME ON AND REMAINED ON. THIS INCLUDED, BUT WAS NOT LIMITED TO: AIRBAGS, ELECTRONIC STABILITY CONTROL, ABS BRAKE SYSTEM,CHECK ENGINE LIGHT, AND OTHERS. THE MESSAGES IN THE DASHBOARD INFORMATION SCREEN INDICATED VARIOUS FAILURES AND THE NEED TO SERVICE IMMEDIATELY. THE REAR BACKUP CAMERA ALSO BECAME NON FUNCTIONING. AFTER SHUTTING DOWN THE VEHICLE, WAITING SEVERAL MINUTES AND THEN RESTARTING, THE PROBLEMS CONTINUED. OUT OF SAFETY CONCERNS, I CALLED THE NEAREST JEEP DE…

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1037.6%
ODI 10733158 · 9,500 mi

TL* THE CONTACT RENTED A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON A SLOPE, THE VEHICLE SHIFTED INTO DRIVE WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE CRASHED INTO A METAL POST AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 9,500.

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113.5%
ODI 10839068 · 2,200 mi

TL* THE CONTACT RENTED A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE FORCEFULLY. THE DRIVER SIDE AIR BAGS DEPLOYED AND LEAKED A CHEMICAL SUBSTANCE ONTO THE DRIVER'S CLOTHING, WHICH CONTACTED THE ABDOMEN AREA AND CAUSED A SEVERE BURNING SENSATION TO THE SKIN. THE CONTACT ALSO SUSTAINED BRUISING TO THE RIGHT BREAST FROM THE SEAT BELT WEBBING. IN ADDITION, THE ENTIRE ABDOMEN AREA BECAME SWOLLEN AND THE RIGHT LOWER SIDE WAS MORE SEVERELY SWOLLEN. THE CON…

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154.1%
ODI 11120565 · 34,010 mi

TAKATA RECALL. MY JEEP GRAND CHEROKEE LAREDO 2017 WAS BEING DRIVEN ON HIGHWAY 52 IN JUANA DIAZ PUERTO RICO. AT THE TIME IT HAD STARTED RAINING AND THE VEHICLE WAS GOING BETWEEN 55-60MPH. THE "SERVICE ELECTRONIC STABILITY CONTROL" MESSAGE CAME ON DURING THE WEEK TWICE BUT THEN IT NEVER CAME UP AGAIN, ON THIS DAY THE MESSAGE DID NOT SHOW UP AT ALL AND WHILE DRIVING THE VEHICLE PULLED TOWARDS THE DRIVER SIDE (LEFT) AND CRASHED INTO THE SECURITY SECURITY FENCE, AFTER THIS CONTROL OF THE VEHICLE WAS LOST AND THE BRAKES STOPPED RESPONDING WHICH LEAD …

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242.8%
ODI 11144724 · 195 mi

I WAS TRAVELING SOUTH ON CAMBRIDGE RD. AS I WAS APPROACHING A SHOPPING PLAZA, A VEHICLE WAS ATTEMPTING TO EXIT THE PARKING LOT OF THE PLAZA ALSO HEADING SOUTH. AS THE VEHICLE WAS ATTEMPTING TO MAKE THE LEFT HAND TURN, IT PULLED IN FRONT OF MY CAR, DRIVING ME OFF THE ROAD. I HAD TO SWERVE OUT OF THE WAY TO AVOID HITTING THAT CAR, AND WHEN I DID I CRASHED INTO AN ELECTRICAL POLE, DESTROYING THE ENTIRE FRONT END AND TOTALING THE CAR. THE AIRBAGS DID NOT DEPLOY AND THIS IS WHY I'M FILING THIS REPORT.

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184.9%
ODI 11271404 · 10,500 mi

VEHICLE STRUCT POLE ON PASSENGER SIDE, AT APPROXIMATELY 40 MPH, AND SIDE AIR BAGS DID NOT DEPLOY. EXTENSIVE DAMAGE TO THE ENTIRE PASSENGER SIDE INCLUDING DOOR INTRUSION INTO THE CABIN. BOTH MAJOR SUPPORT PILLARS WERE BENT AND SIDE WINDOWS SHATTERED.

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177.1%
ODI 11315434 · 2,643 mi

I WAS INVOLVED IN A HEAD ON COLLISION WITH A SNOW PLOW MOUNTED TO A FORD F-250 WHERE SIGNIFICANT FRONT END DAMAGE WAS DONE TO THE VEHICLE, AND THE AIRBAGS DIDN'T DEPLOY. THERE'S NO WAY POSSIBLE THESE AIRBAGS SHOULD HAVE NOT BEEN DEPLOYED.

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194.7%
ODI 11440372

This vehicle has been involved in two significant front end accidents and a rear end accident and the airbags have failed to deploy on impact during all three accidents. Direct damage occurred to the bumpers of the vehicles during all three incidents as well.

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83.1%
ODI 11649045 · 30,000 mi

The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while his stepdaughter was driving at 40 MPH during rainy conditions, the railroad track poles were lowered. The contact's daughter crashed the front of the vehicle into the railroad poles. There were no warning lights illuminated. The driver’s and passenger’s side air bags did not deploy. The vehicle came to a stop when the railroad poles landed in the middle of the vehicle. There was property damage to the railroad poles. A police report was filed. The contact and the passe…

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102.6%
ODI 11508093

I was in a head on collision with another car. None of my airbags deployed. The fire department and police department were concerned and shocked that they did not deploy. They cut the wiring to the battery for fear it would deploy late and I was injured in the car with a firefighter holding my neck. My car was a total loss.

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10.4%
ODI 11595716

Speedometer does not function. We have no idea how fast or slow we are going at any given time. It shows random speeds. Fearful we could cause an accident by unknowingly driving too fast or too slow. The speedometer display indicates we are going 40+ mph while we are sitting absolutely still at stop lights & that we are traveling at a variety of speeds including 0 mph while keeping up with traffic on the interstate. Tachometer does not function. The rpm gauge fluctuates wildly while idling and while the vehicle is in motion. Gear Display does…

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56.8%
ODI 11731282

Was in a head on collision with a lifted Silverado. my vehicle going 35 and other vehicle approximately going 50, took out almost my entire front driver side. No air bags Went off, accident happened @5:55am jeep app says “air bag failure” @ 6:08am

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00.0%

No examples available for this selection.

Service Brakes
27716.9%
ODI 10469611 · 1,000 mi

I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME…

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14117.6%
ODI 10497839 · 1,500 mi

ON 4 SEPARATE TIMES I ATTEMPTED TO SLOW THE VEHICLE ON THE HIGHWAY, APPLIED THE BRAKE PEDAL AND THE PEDAL WAS LOCKED/FROZEN. I BROUGHT THE VEHICLE TO THE DEALER I BOUGHT IT FROM, THEY DIDN'T FIND A PROBLEM GAVE ME THE CAR BACK. I CALLED JEEP THEY TOLD ME TO BRING IT TO ANOTHER DEALER, I DID. I LEFT THE CAR THERE 10 DAYS THEY TOLD ME THEY COULD NOT REPLICATE THE PROBLEM SO THERE WAS NOTHING THEY COULD DO OR JEEP/CHRYSLER COULD DO. I DROVE THE CAR HOME FROM THE DEALER AND THE EXACT PROBLEM HAPPENED 20 MINUTES AFTER LEAVING THERE. I WILL NOT DRIVE…

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25210.6%
ODI 10533524 · 3,500 mi

HUGE ISSUE ? FIVE TIMES NOW, AS I'M DRIVING DOWN THE ROAD, THE DASHBOARD HAS LIT UP "BRAKE" IN RED AND THE VEHICLE WILL START BRAKING FOR NO REASON. I WILL NOT HAVE THE CRUISE CONTROL ON AND TWO OF THE FOUR TIMES, THERE WERE NO CARS AROUND ME. THIS WOULD SEEM TO BE A HUGE SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS ON THE ROAD. THIS VEHICLE HAD LESS THAN 3500 MILES ON IT WHEN THE FIRST OCCURRENCE HAPPENED. *TR

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392.9%
ODI 10706564 · 2,500 mi

THIRD TIME OF INCIDENT. WHILE PARALLEL PARKING, AND SHIFTING FROM REVERSE INTO DRIVE, WHILE FOOT IS STILL ON THE BRAKE THE VEHICLE REVS AND LURCHES FORWARD. 1ST 2 TIMES INVOLVED PARKING ON SNOW/ICE. TODAY, WITH A DRY STREET AND SNEAKERS, VEHICLE BEGAN TO REV. I ATTEMPTED TO SHIFT INTO PARK TO AVOID LURCHING FORWARD BUT FAILED TO DO SO IN TIME. WHEN VEHICLE REVS, I HOLD ONTO STEERING WHEEL AND PRESS BRAKE WITH ALL MY STRENGTH BUT UNABLE TO PREVENT THE FORWARD MOVEMENT. *TR

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227.1%
ODI 10861464 · 724 mi

THE SUMMIT MODEL IS EQUIPPED WITH DRIVING SENSORS THAT ACTUATE THE AUTOMATIC BRAKING. WHEN BACKING OUT OF MY DRIVEWAY WHICH HAS A SLIGHT INCLINE, THE BRAKE ALARM GOES OFF AND THE BRAKES SUDDENLY ENGAGE. I HAD THE 2015 MODEL (FCA REPLACED UNDER LEMON LAW) AND THE ALERT SYSTEM NEVER WENT OFF. (VIDEO AVAILABLE)

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298.0%
ODI 10958797 · 25 mi

18 DAYS AFTER PURCHASING MY GRAND CHEROKEE THE CAR SUDDENLY FELT LIKE IT WAS DRAGGING SOMETHING AND HAVING A DIFFICULT TIME MOVING. IT FELT LIKE THE EMERGENCY BRAKE WAS ON, BUT THE WAS NOT LIGHT INDICATOR. WHEN WE PULLED OVER THE WHEELS WERE RED HOT AND WHEN WE DROPPED WATER ON IT TO SEE HOW HOT IT WAS THE WATER SIZZLED. WE ENGAGED AND THEN DISENGAGED THE PARKING BRAKE JUST TO MAKE SURE IT WASN'T ON FOR SOME REASON. WE HAD THE CAR PUT ON A FLATBED AND TAKEN TO THE DEALERSHIP. A WEEK LATER THEY SAID IT WAS FIXED, WE PICKED IT UP DROVE IT T…

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293.4%
ODI 11079986 · 2,400 mi

DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE…

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4913.3%
ODI 11204418 · 23,000 mi

TL* THE CONTACT LEASES A 2019 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS ACCELERATING FROM A STOP, THE PRECEDING VEHICLE STOPPED SUDDENLY. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE BRAKES FAILED TO ENGAGE. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO BAYSIDE CHRYSLER JEEP DODGE (212-19 NORTHERN BOULEVARD, BAYSIDE, NEW YORK 11361, [phone removed]) WHERE IT WAS DETERMINED THAT THE BRAKES PERFORMED NORMALLY AND NO FAILURE WAS FOUND. THE MANUFAC…

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135.5%
ODI 11287558 · 500 mi

I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.

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286.9%
ODI 11395797 · 486 mi

I STOPPED ON A SLIGHT FORWARD FACING HILL, PUT THE CAR INTO P FOR PARK SO IT WAS STATIONARY, AND TURNED IT OFF. I GOT OUT, AND WALKED AROUND THE CAR TO OPEN THE BACK PASSENGER SIDE DOOR TO LET MY SON OUT. THEN AFTER ABOUT 1 MINUTE OF BEING PARKED CORRECTLY, THE CAR STARTED ROLLING FORWARD DOWN THE HILL ON ITS OWN (NOTE THAT THE WHEELS WERE TURNING SO THE CAR WAS NOT SLIDING). LUCKILY I GOT MY SON OUT, AND THEN THE CAR STOPPED ON ITS OWN AFTER ABOUT 30 YARDS (UNCLEAR IF IT STOPPED AS THE BRAKES ENGAGED AGAIN OR THE HILL WAS SOT ENOUGH THAT IT ST…

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135.0%
ODI 11528096

Twice in the last month I was driving to work on a two lane road without any objects in the roadway and the forward collision warning system automatically applied the breaks hard enough for my coffee to splash out of my coffee cup. It occurred at almost the same spot on the road. However, I drive this road at least twice a day. I'm concerned that it might apply the breaks randomly while driving on the highway, thus causing an accident. I have reported it to the dealer. Despite me relaying my safety concern to them, I am unable to get an ap…

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225.7%
ODI 11519297

On four separate incidences, the automatic emergency brake engaged while driving the vehicle at speeds in excess of 30 mph. There was no warning or reason for the emergency brake to engage. This resulted in the car needing to be towed to the dealer on two occasions as the vehicle froze and was not drivable. The dealer states they are unable to diagnose the problem or fix it as there are no codes that populate during the diagnostic session. This is an obvious safety hazard as this is a family vehicle with two small children in the rear seats.

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177.0%
ODI 11595716

Speedometer does not function. We have no idea how fast or slow we are going at any given time. It shows random speeds. Fearful we could cause an accident by unknowingly driving too fast or too slow. The speedometer display indicates we are going 40+ mph while we are sitting absolutely still at stop lights & that we are traveling at a variety of speeds including 0 mph while keeping up with traffic on the interstate. Tachometer does not function. The rpm gauge fluctuates wildly while idling and while the vehicle is in motion. Gear Display does…

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68.1%
ODI 11654077

brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watc…

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14.5%
ODI 11747221

I purchased a new 2026 Jeep Grand Cherokee on May 9, 2026. On June 4, 2026, less than one month after purchase, the vehicle experienced a sudden brake system failure while I was driving. The brake pedal became hard and unresponsive, the ABS warning lights illuminated, and the vehicle had very limited stopping power. Fortunately, I was able to safely drive the vehicle to the dealership without an accident or injuries. The dealership diagnosed the problem as a failed brake booster (part # 68734134AB) requiring replacement. However, the replaceme…

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Fuel/Propulsion System
21613.1%
ODI 10467069 · 1,535 mi

I STARTED THE ENGINE OF MY 2012 JEEP AND AS SOON I BEGAN TRAVELING WITH THE JEEP FLUIDS POURED FROM THE MIDDLE OF THE ENGINE. I DID NOT NOTICE THIS UNTIL I STOPPED THE VEHICLE AFTER DRIVING 10 MINUTES. THE COMPUTER DID NOT SHOW ANY SIGNS OF AN ERROR OR ENGINE TROUBLE. WHEN I STOPPED THE VEHICLE AND LOOKED UNDER THE FRONT OF THE CAR I SAW A STEADY STREAM OF ORANGE LIQUID POURING FROM THE MIDDLE OF THE ENGINE. THIS FLUID WAS ENGINE COOLANT. I IMMEDIATELY HAD THE VEHICLE TOWED TO A LOCAL CHRYSLER SERVICE STATION. MY JEEP HAS BEEN WITH THE SERVICE…

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10312.8%
ODI 10610767 · 18,000 mi

I WAS DRIVING HOME FROM A SKI WEEKEND IN UPSTATE NY IN JANUARY AND TRAVELING ON THE INTERSTATE AT APPROXIMATELY 65MPH, THE TEMPERATURE OUTSIDE WAS BELOW FREEZING AND I WENT TO APPLY THE BRAKES TO SLOW DOWN FOR UPCOMING TRAFFIC AND THE PEDAL WAS HARD AND THE BRAKES DID NOT ENGAGE, I PUMPED THE PEDAL AND REMAINED CALM AND HOPED THAT THE POWER WOULD COME BACK TO THE PEDAL AND LUCKILY IT DID AFTER A 3 PUMPS TO THE PEDAL AND TOOK ABOUT 5 SECONDS. WE AVOIDED A NEAR FATAL COLLISION IF IT WASN'T FOR MY QUICK THINKING AND REMAINING CALM. I BROUGHT THE …

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1235.2%
ODI 10511545 · 810 mi

THE VEHICLE STALLED FOR NO REASON. IT TOOK MULTIPLE ATTEMPTS (APPROX 10 TIMES) TO RESTART THE VEHICLE. IT WOULD START AND I COULD DRIVE 40-50 YARDS AND WOULD STALL AGAIN. MULTIPLE LIGHTS CAME ON SUCH AS VEHICLE IN GEAR (IT WASN'T), ETC. ONCE IT DID RESTART AND I WAS ABLE TO DRIVE TO THE DEALER THE CHECK ENGINE LIGHT STAYED ON. THE VEHICLE HAS DONE THIS TWICE NOW WITHOUT CAUSE (I HAVE ONLY HAD THE VEHICLE FOR 4 WEEKS). THE JEEP DEALERSHIP KEPT THE VEHICLE FOR A COUPLE DAYS. THEY WERE FINALLY ABLE TO RESET THE CODES AND DID A SOFTWARE UPDA…

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745.4%
ODI 10711898 · 33,000 mi

THE CHECK ENGINE LIGHT COMES ON WHEN THE FUEL GAUGE DROPS BELOW 3/4 FULL AND THEN SHUTS OFF WHEN THE FULL GAUGE READS 1/4 FULL. THE PROBLEM IS THAT WHEN THE LIGHT COMES ON IT DISABLES THE REMOTE START FUNCTION WHICH IS SORELY MISSED IN NEW ENGLAND WINTERS. THIS HAVE HAPPENED AT LEAST 10 TIMES THIS WINTER IF NOT MORE AND THE DEALER COULD NOT HELP. *TR

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289.0%
ODI 10938837 · 6,900 mi

LESTER GLENN DEALERSHIP, TOMS RIVER, NJ DOES NOT ACKNOWLEDGE THIS RECALL!

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318.5%
ODI 10990771

THE VEHICLE DOESN'T SHIFT GEARS PROPERLY WHEN MOVING. IT MOSTLY HAPPENS ON A REGULAR STREETS IN DAY-TO-DAY DRIVING I'VE NOT NOTICED IT AT HIGHER SPEEDS. THE RPMS GO UP REALLY REALLY HIGH AND YESTERDAY WHEN I WAS GETTING ONTO A SMALLER HIGHWAY FROM A MAIN HIGHWAY IT'S SLID INTO ALMOST A NEUTRAL STATE, IT DIDN'T STALL BUT DIDN'T ACCELERATE EITHER ON THE TURN COMING OFF LIGHT . THIS IS HAPPENS FREQUENTLY SINCE I GOT THE CAR IN FEBRUARY AND I BROUGHT IT TO THE DEALER A FEW WEEKS AGO AND THEY SAID THEY UPDATED SOME KIND OF SOFTWARE. IT HASN'…

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445.2%
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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71.9%
ODI 11466467

My vehicle stop running at the light. I got it started again and turned left and it died about a block from the light. Then it would not start. Hard it towed home and the rear wheels locked up when they tried to dropped the car off in the drive way. Could not take it out of gear. The next day it started up and was able to move it. Made an appoint to have it checked our four days later and it would not start. Took it to the shop and they could not move it off the back of the flatbed. Brought it back home. Then the batteries died. Tried …

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177.1%
ODI 11329112 · 88 mi

LEASED MY GRAND CHEROKEE 2020. DROVE THE CAR TWICE. IT WASN'T EVEN 24 HRS SINCE I HAD THE CAR, MY CAR BROKE DOWN THE 2ND TIME I DROVE IT (ON A FRIDAY). I WAS WAITING ON LINE FOR MY SONS GRADUATION. IT WAS A DRIVE THROUGH GRADUATION BECAUSE OF COVID-19. I WAS THE 1ST ON LINE AND HAD 50 CARS BEHIND ME. WHEN I WAS ASKED TO PROCEED MY GEAR DIDN'T SHIFT. I TURNED THE CAR OFF AND TRIED RESTARTING IT AND IT DIDN'T START. HAD TO GET THE CAR TOWED TO A DEALER. I WAS TOLD ID HAVE TO WAIT TILL MONDAY. CALLED JEEP TO COMPLAIN. I ASKED FOR A LOANER AND WAS …

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389.4%
ODI 11376781

MY GRAND CHEROKEE HIGH ALTITUDE 2021 START JERKING DURING ACCELERATION AT 500 MILES APROX. THEN THE PROBLEM WAS MORE CONTINUES AND IN PARKING OR NEUTRAL THE CAR START JERKING, VIBRATION ENGINE AND EXHAUST SMELL WEAR. CHECK ENGINE FLASING. CODE P0304 WAS REGISTERED.

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4015.3%
ODI 11657607

Once a week or so, the vehicle will experience motive power loss while driving. Typically, it's for 3 or 4 seconds and is accompanied by a blinking red "Service Hybrid Electric Vehicle System" warning light on the dashboard. This is very dangerous because for those 3 or 4 seconds, the vehicle will not accelerate/maintain speed. I've had the vehicle at the dealership for the same reason multiple times. The dealership has tried to identify the root cause but so far has not been successful.

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5213.5%
ODI 11535615

Brand new car purchased on July 12, 2023, with 84 miles. In 19 days the car has been in service for 3 days to date, left stranded with all the listed issues. 1.Navigation screen randomly goes blank/black while driving 2.Audio Bluetooth connection randomly not allowing me to hear or be heard by caller 3.Rear AC system is not blowing air, even when front AC is set to lowest setting 4.Cell wireless charging blue light, but there is no actual charging happening 5.USB plugin not actually charging 6.Driver Assist lanes disappearing 7.Auto Drive s…

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4217.4%
ODI 11562944

Fuel gauge does not display accurate fuel amount. Gauge is stuck in 3/4 full tank hereby misleading how much fuel is in vehicle. This is on a brand new delivered jeep. Risk of running out of fuel with no warning whatsoever.

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1216.2%
ODI 11663539

I was driving within a city and came to a red light. Since my car is a hybrid (2025 Jeep Grand Cherokee 4xe, also I just purchased this lease in April 2025) the car will switch to the EV battery when I come to a halt and when I propel forward the car will either remain on the EV battery (if the battery has mile range) or it will switch to the engine. As the light turned green and i pushed the pedal to move forward, my car began to move forward using the EV battery but when the car attempted to switch to the engine, it tripped and my car would n…

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313.6%
ODI 11722714

Heavy vibration of entire vehicle when in reverse. Occasional lack of power when accelerating. Issues with the transmission occasionally failing to shift gears.

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Seats
120.7%
ODI 10934087 · 15,000 mi

CREAKING SOUND FROM PASSENGER'S SEAT WHEN TURNING WITH AND WITHOUT THE SEAT BEING OCCUPIED. DEALERS DO NOT KNOW HOW TO FIX IT. THEY SAID IT WAS A MANUFACTURER DEFECT.

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556.9%
ODI 10865208 · 50,000 mi

MY JEEP WAS REAR ENDED AT 50 MPH WHILE AT A STANDSTILL. I WAS READY TO TURN LEFT IN IN THE LEFT LANE. VEHICLE CAME UP BEHIND ME IN THE WRONG LANE AND DID NOT SLOW AND HIT ME FULL SPEED. . AIRBAGS DID NOT DEPLOY. HEADRESTS CAME APART AND SPLIT INTO TWO PIECES THROWING MY HEAD AND BODY FORWARD. I WAS THE DRIVER. BACK END OF CARWAS HIT SO HARD IT WAS PUSHED UNDER THE CAR. ACCIDENT WAS ON 5/20/15

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31613.3%
ODI 10536881 · 1,700 mi

I WAS REAR ENDED BY A CAR TRAVELING +65 MPH WHILE I WAS TRAVELING 15 MPH. THE CAR SUSTAINED OVER $15,000 IN DAMAGE, HOWEVER MY CONCERN IS OVER THE DRIVERS SEAT WHICH CAME OF TRACK AND WAS BADLY MISALIGNED. FURTHERMORE, MY CAR HAS BEEN IN THE SHOP FOR OVER 56 DAYS NOW, AND THE PARTS REQUIRED TO FIX THE SEAT ARE NOT AVAILABLE. I HAVE BEEN GIVEN NO APPROXIMATE DATE OF HAVING THE SEAT FIXED AND AM WITHOUT A CAR INDEFINITELY. I HAVE ALSO BEEN TOLD THAT MANY OTHER S ARE WAITING FOR THIS PART, AT LEAST 57 CASES OF SPECIAL ORDER, LEADING ME TO BE…

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28921.3%
ODI 10875784 · 11,000 mi

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE GEAR SHIFTER INDEPENDENTLY SWITCHED INTO THE NEUTRAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). ON SEVERAL OCCASIONS, THE FRONT DRIVER SEAT READJUSTED INDEPENDENTLY. THE CONTACT STATED THAT THE SEAT ADJUSTMENT WARNING INDICATOR ILLUMINATED ONLY WHEN THE VEHICLE WAS IN PARK. THE MANUFACTURER WAS NOTIFIED OF THE FAI…

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82.6%
ODI 11217702 · 38,000 mi

PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.

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184.9%
ODI 11019825 · 5,500 mi

THE VEHICLE MEMORY SYSTEM IS NOT WORKING AT ALL, WE BOUGHT IN 12/2016 AND SOMEWHERE IN 6/2017 IT STOPPED WORKING, IF YOU KNOW ANYTHING ABOUT CARS THE MEMORY SYSTEM CONTROLS MANY ASPECTS OF THE VEHICLE THAT DO NOT HAVE ANYTHING TO DO WITH THE SEAT, STEERING WHEEL, MIORROR'S, AND RDS, IT ALSO CONTROLS ENGINE FUNCTIONS AND SAFETY SYSTEMS, AIR BAGS, SEATBELTS, BRAKES., WHY THE VEHICLE LEARNS YOUR DRIVING HABITS AND WHEN YOU USE DIFFERENT SETTINGS FOR DIFFERENT DRIVERS, NOW IT HAS CONTROL OVER YOUR VEHICLE AND DRIVING HABITS OR ANOTHER DRIVERS HABIT…

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404.7%
ODI 11255458 · 6,747 mi

POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.

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82.2%
ODI 11348743 · 12,000 mi

THE LOWER LEATHER DRIVER'S SEAT HAS LOST IT'S BOLSTERING WITHIN ONE YEAR OF PURCHASE. THIS CAUSES THE DRIVER TO LOOSE LOWER SEAT SUPPORT WHICH ALLOWS THE SEATED DRIVER TO LEAN AGAINST THE DOOR WHILE DRIVING.

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10.4%
ODI 11760394

The copilot seat headrest violently detached from the base

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41.0%
ODI 11436594

While i was driving on slow moving traffic the engine was shut off, i select gear position to park and start the engine, that works but it happens few times,. Front passenger seat not align properly

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103.8%
ODI 11579080

The brake force will jump suddenly and fall back when the brake pedal is even maintained at a constant level while the vehicle is being braked to a stop or decelerating. This malfunctioning will lead to imprecise control of the distance to the front vehicle. Engine Wobbling when it is fully stopped with "D" gear engaged, especially when the transmission temperature comes up after a few hours of driving. It can be clearly felt that the entire vehicle is bouncing with the engine. Engine misfires when crawling after a cold start. Engine speed …

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51.3%
ODI 11538922

the program saving seat are never the same. it seems to be the random positions and constant adjusting of the seats . I took it to the dealer and they performed a re programming per a service bulletin. It didn't help. Took it back today and they can't find anything wrong with it. No codes and they confirmed the previous programming took and is up to date.

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31.2%
ODI 11712415

The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returni…

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11.4%
ODI 11706933

Had the kids loaded up ready to leave the house. Opened up the drivers door and my youngest pressed her feet on the drivers seat while in her car seat and the back of the seat was lifting up. I then investigated it further only to realize it was missing bolts.

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00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Air Bags97,500–155,980 mi130,000 mi168
ODI 10015090 · 10,000 mi

THE VEHICLE WAS INVOLVED IN 2 SEPARATE COLLISIONS, AND THE AIR BAGS FAILED TO DEPLOY ON BOTH OCCASIONS. *JB THE VEHICLE WAS INVOLVED IN 2 SEPARATE COLLISIONS, AND THE AIR BAGS FAILED TO DEPLOY ON BOTH OCCASIONS. *MR

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ODI 10151665 · 62,000 mi

I WAS DRIVING APPROX. 45 MPH AND BROADSIDED ANOTHER CAR. MY AIR BAG DID NOT DEPLOY. *JB

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ODI 10214892 · 50,000 mi

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH IN ICY ROAD CONDITIONS, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE SLID TO THE RIGHT. THE VEHICLE CRASHED INTO A TREE AND SUSTAINED MAJOR DAMAGE. THE DRIVER AND TWO REAR PASSENGERS WERE INJURED. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE DEALER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 50,000. UPDATED 02-14-08 *BF UPDATED 02/14/08 *TR

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Service Brakes, Hydraulic:Foundation Components:Disc:Rotor13,000–26,000 mi16,000 mi69
ODI 10016297 · 16,000 mi

MY JEEP HAS APPROX 24,000, PREDOMINATELY HIGHWAY. NOT STOP AND GO TRAFFIC, THE BRAKES SHOULD NOT NEED TO BE FULLY REPLACED. MY FATHER HAS A 2001 AND ALSO HAD TO REPLACE HIS FRONT AND REAR ROTORS. I BELIEVE THAT THIS IS A CONTINUAL PROBLEM FOR JEEP AND THAT SHOULD BE INVESTIGATED MORE THOROUGHLY. IF A SURVEY WAS CONDUCTED FOR JEEP OWNERS I AM SURE A PREVALENT NUMBER OF OWNERS WOULD SHARE THIS COMPLAINT. TO ALLOW THIS FACTOR TO EXIST IN SUCH A POPULAR VEHICLE IS A DANGER TO THE CONSUMER AND ANY ONE WHO SHARES THE ROAD. *NLM

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ODI 10028758 · 13,500 mi

BRAKES SHUTTER WHEN APPLIED. DEALER SAYS WARPED ROTORS/ CALIPERS, & PADS NEED REPLACEMENT, JEEP IS JUST OUT OF WARRANTY ,AND THEY WANT A SMALL FORTUNE TO REPAIR A KNOW DEFECT. THIS IS A SAFTY ISSUE THAT NEEDS TO BE RECALLED. *AK

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ODI 10033993 · 18,412 mi

WHEN THE BRAKES WERE APPLIED STEERING WHEEL VIBRATED, MAKING IT HARD TO STEER STRAIGHT. BRAKE PADS AND ROTORS WERE REPLACED. AT 22,000 MILES BRAKE PADS AND ROTORS WERE REPLACED AGAIN.

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Visibility:Defroster/Defogger/Hvac System54,000–87,500 mi69,500 mi83
ODI 10100164 · 74,000 mi

ON DUAL CLIMATE CONTROLS, ONE SIDE OF THE VENT WILL NOT LET HOT AIR CIRCULATE BUT BLOWS JUST COLD AIR. WILL NOT DEFROST ON ONE SIDE . AFTER TALKING TO OTHER JEEP OWNERS THIS SEEMS TO BE A COMMAM PROBLEM.*AK

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ODI 10102801 · 61,175 mi

2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP…

Look up ODI 10102801 at NHTSA ↗

ODI 10103025 · 75,000 mi

DUAL CLIMATE CONTROLLS ON JEEPS FAIL. ONE SIDE OF THE UNITS WILL NOT HEAT AND ONLY BLOWS COLD AIR THUS MAKING WINTER DRIVING VERY DANGEROUS. I BELIEVE THIS IS A KNOWN DEFECT THAT SHOULD BE LOOKED AT.*AK

Look up ODI 10103025 at NHTSA ↗

Visibility:Defroster/Defogger/Hvac System:Fan/Motor50,000–82,518 mi64,500 mi60
ODI 10104938 · 27,167 mi

VEHICLE - 2002 GRAND JEEP CHEROKEE LTD PROBLEM - 03/14/2002, 06/27/2003 COMPLAINT - "TICKING" AND RATTLING NOISES FROM FRONT DASH AND FLOOR GEAR SHIFT AREA WHEN DRIVING WITH AND WITHOUT THE HEAT OR AIR TURNED ON. WAS TOLD THAT THE BLEND DOORS WERE OPERATING NORMALLY FOR THIS VEHICLE AND THERE WAS NO PROBLEM. 11/23/2004 HAD TO BRING THE VEHICLE IN FOR REPAIR - HEAT WAS GONE ON THE PASSENGERS SIDE. I NOTICED THAT THERE ARE AT LEAST 4 OTHER REPORTS ODI REPORTS FOR THIS SAME PROBLEM. HAPPENS WHEN THE WARRANTY EXPIRES - I AGREE - WHAT A SCAM …

Look up ODI 10104938 at NHTSA ↗

ODI 10174978 · 92,000 mi

MY JEEP GRAND CHEROKEE HAS A BAD VENTILATION SYSTEM. THIS IS A MANUFACTURING DEFECT WHICH AFFECTS ALL JEEP GRAND CHEROKEE'S MANUFACTURED WITH AUTO CLIMATE CONTROLS FROM 1999-2004. I HAVE HAD TO BRING MINE IN FOR REPAIR TWICE NOW, AND IT HAS ONCE AGAIN FAILED. THE LEVERS IN THE VENTILATION DUCTS HAVE PLASTIC COMPONENTS WHICH, OVER TIME, BREAK DOWN AND CRACK CAUSING COLD-ONLY OR HOT-ONLY AIR TO BLOW FROM THE VENTS. THIS ISSUE CAUSES MAJOR FOGGING OF THE WINDSHIELD AT TIMES DEPENDING UPON HOW THE LEVERS GET STUCK, WHICH IS A SERIOUS AND MAJOR …

Look up ODI 10174978 at NHTSA ↗

ODI 10175056 · 40,000 mi

BLEND DOOR IN THE VENTILATION SYSTEM FAILED AFTER ONLY 40K MILES, CAUSING COLD AIR TO BLOW THROUGH THE VENTS ON THE PASSENGER SIDE, EVEN WHEN THE HEAT WAS ON. COST OF REPAIR WAS ~ $900 PARTS AND LABOR. *JB

Look up ODI 10175056 at NHTSA ↗

Engine And Engine Cooling:Cooling System:Fan51,000–83,597 mi65,271 mi55
ODI 10081494 · 56,000 mi

WHILE DRIVING AT AN UNDETERMINED SPEED VEHICLE STALLED. THIS CAUSED CONSUMER TO DRIFT TO THE SIDE OF THE ROAD. MECHANIC DETERMINED THAT THE RADIATOR PLASTIC FAN FAILED. *AK

Look up ODI 10081494 at NHTSA ↗

ODI 10098367 · 75,835 mi

THE RADIATOR ELECTRIC COOLING FAN SUFFERED A CATASTROPHIC FAILURE. THE FAN BLEW APART WITH A LOUD BANG AS CAR WAS PLACED INTO DRIVE TO LEAVE A PARKING LOT. THE OWNER THOUGHT HE HAD HIT SOMETHING AND CHECKED THE EXTERIOR OF CAR. THE DISINTEGRATION OF THE FAN BLADE BLEW A HOLE THROUGH THE RADIATOR FAN SHROUD WHICH WAS PROBABLY THE LOUD BANG. THIS CAUSED COOLANT TO OVERHEAT AND AIR CONDITIONER TO STOP FUNCTIONING WHEN CAR WAS STATIONARY. THIS WAS NOT NOTICED ON HIGHWAY WHERE MOST DRIVING IS DONE AND CAR WAS DRIVEN ON A 700 MILE TRIP BEFORE FA…

Look up ODI 10098367 at NHTSA ↗

ODI 10118314 · 76,000 mi

WHEN I PUT MY CAR IN DRIVE, THERE WAS A LOUD BANG - SOUNDED LIKE THE CAR WAS SHOT, SO I PULLED OVER. COOLANT WAS LEAKING OUT AND THERE WERE PIECES OF BLACK PLASTIC ALL OVER THE GROUND. WHEN I LIFTED THE HOOD, I FOUND THAT ONLY HALF MY FAN WAS ATTACHED. THE OTHER HALF APPARENTLY BROKE OFF AND BLEW THREW MY RADIATOR. I HAD TO REPLACE THE FAN, MOTOR, RADIATOR, THE FAN SHROUD AND COOLANT. THE GARAGE SAID THEY HAD NEVER SEEN ANYTHING LIKE IT. THIS WAS AN EXPENSIVE REPAIR WITH NO WARNING SIGNS. THE CAR IS PAMPERED AND MAINTAINED WELL. *JB

Look up ODI 10118314 at NHTSA ↗

Electrical System66,000–155,800 mi112,830 mi48
ODI 10013819 · 2,000 mi

PURCHASED NOVEMBER 2001, HAD TWO RECALLS FOR FUEL SYSTEM WITHIN TWO MONTHS, DEALER TOLD ME THERE WAS PREVIOUS RECALL FIXED BEFORE I PURCHASED. ENGINE SAFETY WARNING LIGHT HAS COME ON AND STAYED ON SEVERAL DAYS ON SEVEN (7) SEPARATE OCCASIONS. DEALER CLAIMS NOT TO WORRY CANNOT FIGURE OUT WHY. PLUS SEAT HEATER WENT OUT AND HAD TO BE REPLACED, INTERIOR HEATER STOPPED WORKING EXCEPT DEFROST. I BELIEVE THEY ARE ALL RELATED AND IS WHY THE ENGINE SAFETY WARNING LIGHT KEEPS COMING ON. ALSO TO NOTE--VEHICLE SWAYS BACK AND FORTH OVER SMALL BUMPS, LIK…

Look up ODI 10013819 at NHTSA ↗

ODI 10017795 · 10,000 mi

THE CONSUMERS VEHICLE WAS LESS THAN A YEAR OLD BUT HAS HAD THREE COMPUTERS REPLACED. THE DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THE FAILURES. *NLM

Look up ODI 10017795 at NHTSA ↗

ODI 10053499 · 34,000 mi

THE VEHICLE EXPERIENCED PROBLEM SINCE IT WAS LEASED. THERE WERE ENGINE AND ELECTRICAL TROUBLE. THE VEHICLE HAD BEEN BACK TO THE DEALER MANY TIMES. *AK *SC

Look up ODI 10053499 at NHTSA ↗

Seats90,000–139,250 mi105,600 mi56
ODI 10146083 · 101,050 mi

UPON ACCELERATION, THE FRONT DRIVER SEAT BROKE RESULTING IN SEVERE BACKWARD AND SIDEWAYS TILT & ROCKING. SUBSTANTIAL CORRECTIVE ACTION WAS TAKEN TO KEEP CONTROL OF VEHICLE. (I COPIED THIS COMPLAINT FROM ANOTHER COMPLAINANT BECAUSE IT IS IDENTICAL TO MINE). I HAD THE SAME PROBLEM WITH MY 1999 GRAND CHEROKEE AND THE MANUFACTURER REPLACED IT UNDER WARRANTY AFTER MUCH NEGOTIATION, BECAUSE THE VEHICLE WAS OUT OF WARRANTY, CALLING IT A SAFETY ISSUE. *JB

Look up ODI 10146083 at NHTSA ↗

ODI 10241735 · 94,000 mi

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT FRAME SPONTANEOUSLY FAILED AND ALLOWED THE SEAT TO SUDDENLY RETRACT BACKWARDS. THE FAILURE INCREASED THE RISK OF A CRASH. THE DEALER STATED THAT THE ENTIRE SEAT FRAME NEEDED TO BE REPLACED AT THE COST OF OVER $400. HE IS IN THE PROCESS OF HAVING THE SEATS REPAIRED. SECONDLY, THE POWER WINDOWS WORKED INTERMITTENTLY. THE DEALER REPLACED THE WINDOW REGULATORS. THIRDLY, HE NOTICED THAT FLUID FROM THE HEATER COIL LEAKED INTO THE FRONT PASSENGER SIDE OF…

Look up ODI 10241735 at NHTSA ↗

ODI 10247909 · 76,700 mi

AS THE PURCHASER OF PRE-OWNED 2002 JEEP GC LIMITED, HAVE EXPERIENCED FRONT SEATS HEATER ELEMENTS SHORTING AND FAILURE. *TR

Look up ODI 10247909 at NHTSA ↗

Visibility61,000–94,500 mi83,000 mi51
ODI 10160704 · 27,316 mi

COLD AIR BEGAN COMING FROM THE VENTS SIDE OF THE GLOVE COMPARTMENT WHEN THE HEATER WAS ON. DEALER FOUND THE AIR CONDITIONER/HEATER BLEND DOORS THAT DIRECT THE AIR HAD BROKEN. A PLASTIC PART THAT DIRECTS THE DOORS HAD BROKEN. DEALER TECHNICIANS SAID THEY HAVE REPAIRED SEVERAL VEHICLES WITH THIS PROBLEM. *JB

Look up ODI 10160704 at NHTSA ↗

ODI 10213130 · 43,000 mi

BLEND DOOR FAILURE 2002 JEEP GRAND CHEROKEE, COLD AIR COMES IN ON PASSENGER SIDE AROUND GLOVE BOX. CAN NOT TURN HEATER ON HIGH, IF YOU DO HEATER TURNS OFF BECAUSE OF RESISTER THAT HAS BEEN REPLACED ONCE ALREADY(HAD TO WAIT FOR THE PART BECAUSE OF BACK ORDER, IMAGINE THAT). WINTER WEATHER - COLD OUTSIDE, WARM BODIES IN JEEP, WINDOWS FOG, NO VISIBILITY!! LEAVE JEEP SIT OUTSIDE WITH FOG ON WINDOWS - SCRAPE ICE (WHICH ONCE WAS FOG) OFF THE INSIDE OF WINDOWS. THIS IS A PROBLEM THAT NEEDS ATTENTION BY JEEP. DOES SOMEONE HAVE TO LOOSE THEIR LIFE …

Look up ODI 10213130 at NHTSA ↗

ODI 10217898 · 51,800 mi

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

Look up ODI 10217898 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-100None

No examples available for this selection.

2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-070None

No examples available for this selection.

2025-081None
ODI 11679986

I HAVE BEEN UNABLE TO GET RECALL R06 COMPLETED. ALL THE JEEP DEALERS SAID THAT THEY ARE UNABLE TO GET THE NEEDED PARTS. THEY ARE ON A NATIONAL RECALL LIST. THIS IS A SERIOUS SAFETY ISSUE AND NEEDS TO BE ADDRESSED ASAP. THEY STATE THAT THE ORC MODULE AND OTHER ITEMS NEEDED TO COMPLETE THE RECALL CANNOT BE OBTAINED ANYWHERE AND THE DEALER'S SAID THAT THEY HAVE BEEN WAITING MONTHS FOR THE BACK ORDERED PARTS SO THE RECALL CAN BE COMPLETED. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE COMPLETED ON THESE JEEPS. MY AIR BAG LIGHT IS ON AND THE PARTS…

Look up ODI 11679986 at NHTSA ↗

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-041None
ODI 11731752

I just bought a 2002 Jeep Grand Cherokee with the VIN number listed above. I saw that there was a recall where the dealer had to put on trailer hitches on the vehicle as without it if rear ended the gas tank could explode. I understand this is a older vehicle but do they not service recalls anymore for something like that??? It could explode it hit in the back. When I put my VIN in it says no outstanding recalls yet it does not or ever had a hitch on it for this repair. Any info on this is appreciated....Thanks

Look up ODI 11731752 at NHTSA ↗

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-09 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 2317 reports

2022: 73 complaints · 2023: 317 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
202213073
202398170317
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
202225902
202338006

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentAir BagsService Brakes, Hydraulic:Foundation Components:Disc:RotorVisibility:Defroster/Defogger/Hvac SystemVisibility:Defroster/Defogger/Hvac System:Fan/MotorEngine And Engine Cooling:Cooling System:FanElectrical SystemSeatsVisibility
Air Bags—0000
10
ODI 10498260

CHRYSLER ANNOUNCED A RECALL OF MY 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527 INFORMING ME THAT THERE WAS "A SMALL CHANCE OF AN ELECTRICAL OVERSTRESS COULD OCCUR AND IF THIS OVERSTRESS CONDITION OCCUR, IT COULD CAUSE DAMAGE TO THE ORC COMPUTER CHIP CAUSING THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." CHRYSLER INTENDS TO REPAIR MY VEHICLE, HOWEVER; THE PART IS CURR…

Look up ODI 10498260 at NHTSA ↗

ODI 10515459 · 135,000 mi

SAFETY RECALL M35/NHTSA 12V-527 ORC MODULE AIRBAG LIGHT IS "ON" AND "SEAT BELT" LIGHTS. WARNING LIGHTS ARE ON AND DO NOT GO OFF. I TOOK THE CAR TO THE DEALERSHIP IN ROSWELL, N.M. AND THEY INFORMED ME THE PARTS WERE UNAVAILABLE AND THAT CHRYSLER WOULD CONTACT ME. TO DATE THIS HAS NOT HAPPENED. THE DANGER IS A INADVERTENT DEPLOYMENT OF THE FRONT AIRBAGS.. DAMAGE TO THE COMPUTER CHIP. THE PROBLEM HAS NOW INVOLVED THE SEAT BELT WARNING LIGHTS TO STAY "ON". *TR

Look up ODI 10515459 at NHTSA ↗

ODI 10523449 · 68,000 mi

THIS JEEP HAS FAILED ME IN EVERY WAY POSSIBLE. ITS UNSAFE AND UNRELIABLE. AT 68K THE TRANSMISSION WENT OUT IN THE MIDDLE OF A DANGEROUS HIGHWAY ALMOST WRECKED, JEEP SAID SORRY WARRANTY RAN OUT AT 65K. ALL 4 WINDOWS HAVE FELL OUT WITH A BANG, MULTIPLE SENSORS HAVE GONE OUT, RELAY SENSOR, ALL SHOCKS THAT HOLD UP HOOD AND LIFT GATES HAVE FAILED. RADIATOR SPRUNG A LEAK ON MONDAY AND PARKING BRAKE FAILED/BROKE/TOOK IT IN FOR THE AIRBAG CHECK ON MAY 16 TWO MONTHS AGO AND ITS IS ONE OF THE BAD ONES ..WAS TOLD PARTS WERE ORDERED. NOW THE LIGHT IS ON AN…

Look up ODI 10523449 at NHTSA ↗

2
ODI 10532485

MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

Look up ODI 10532485 at NHTSA ↗

ODI 10619281

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 12V525000 (SEATS) AND 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Look up ODI 10619281 at NHTSA ↗

1
ODI 10562862 · 86,000 mi

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO. THE DEALER WAS NOTIFIED SEVERAL TIMES BUT THE PARTS WERE NOT AVAILABLE WHICH SHE CONSIDERED TO BE A MAJOR SAFETY ISSUE ESPECIALLY SINCE HER AIR BAG WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000. THE CURRENT MILEAGE WAS 91,000. THE TRANSMISSION, WINDOWS, FAN RELAY SWITCH, AND EMERGENCY BRAKE. ALSO, T…

Look up ODI 10562862 at NHTSA ↗

Service Brakes, Hydraulic:Foundation Components:Disc:Rotor0—000000
Visibility:Defroster/Defogger/Hvac System00—
3
ODI 10205315 · 69,000 mi

EVENTS LEADING UP TO FAILURE: NORMAL USAGE OF VEHICLE CABIN COMFORT AND SAFETY CONTROLS (AIR CONDITIONING/DEMISTER) SYSTEMS. FAILURE: CABIN AIR CONDITIONING SYSTEM NOW DOES NOT REGULATE TEMPERATURE. THE SYSTEM CANNOT BE MADE TO USE HOT OR COLD AIR ON DEMAND. IN INVESTIGATING THIS FAILURE, IT HAS COME TO MY ATTENTION THAT 99% OF ALL OTHER OWNERS OF THIS VEHICLE REPORT EXPERIENCING A FAILURE OF THE 'TEMPERATURE BLEND CONTROL DOORS' WITHIN THE 'A/C BLEND ASSEMBLY'. CONSEQUENCES: THE VEHICLE DEMISTER IS UNABLE TO CLEAR THE FRONT WINDSHIELD OF M…

Look up ODI 10205315 at NHTSA ↗

ODI 10211877 · 55,000 mi

CLIMATE CONTROL BLEND DOOR FAILURE - FOGGED UP FRONT WINDOW AND NEARLY CAUSED AN ACCIDENT. *TR

Look up ODI 10211877 at NHTSA ↗

ODI 10217898 · 51,800 mi

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

Look up ODI 10217898 at NHTSA ↗

0
3
ODI 10140626 · 25,000 mi

THIS IS MY 4TH JEEP. HERE IS A LITTLE BACKGROUND ON THIS ISSUE. I PURCHASED A 2002 JEEP GRAND CHEROKEE, THE OVERLAND EDITION. THE DEALERSHIP PUSHED BUYING A USED CERTIFIED JEEP VEHICLE! THEY MENTIONED THE EXTENDED WARRANTY THAT WOULD TAKE CARE OF ANY ISSUES THAT THE JEEP HAD DURING THE LAST YEARS OF MY OWNERSHIP. I WENT IN THE DEALERSHIP LOOKING TO PURCHASE A NEW VEHICLE BUT THEY TOLD ME ALL THE ADDED BENEFITS / VALUE FROM BUYING FROM THE USED JEEP FACILITY! THE WARRANTY: AS MENTIONED I PURCHASED THE WARRANTY SOLD BY JEEP AT THE LOCAL D…

Look up ODI 10140626 at NHTSA ↗

ODI 10324397 · 102,600 mi

THE HEATER FAILED IN MY 2002 JEEP GRAND CHEROKEE. THIS IS APPARENTLY A VERY COMMON PROBLEM IN THIS MODEL. PREVIOUSLY THE SEAT HEATERS OVERHEATED AND THE POWER STEERING HOSE FAILED. *TR

Look up ODI 10324397 at NHTSA ↗

ODI 10367165 · 102,875 mi

2002 JEEP GRAND CHEROKEE LIMITED (WJ), ELECTRICAL WIRES MELTING AT BLOWER MOTOR CONTROLLER (RESISTOR BLOCK) FOR HEATER /AC INTERIOR FAN. FIRE HAZARD AS THIS CIRCUIT IS HOT EVEN WHEN THE VEHICLE IS OFF. POOR CONTACT BETWEEN THE WIRE FEMALE SPADE CONNECTOR AND THE BLOWER MOTOR CONTROLLER MALE SPADE TERMINAL CAUSED EXCESSIVE HEAT WHICH RESULTED IN THE WIRES BEING CHARRED AND THE BLOWER MOTOR CONTROLLER HOUSING MELTING. DEVICE IS LOCATED UNDER THE DASHBOARD ON THE PASSENGER SIDE. I AM ORDERING A HARNESS AND HEATER RESISTOR TO REMEDY THIS MANUFACTU…

Look up ODI 10367165 at NHTSA ↗

0
1
ODI 10217898 · 51,800 mi

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

Look up ODI 10217898 at NHTSA ↗

Visibility:Defroster/Defogger/Hvac System:Fan/Motor00
3
ODI 10205315 · 69,000 mi

EVENTS LEADING UP TO FAILURE: NORMAL USAGE OF VEHICLE CABIN COMFORT AND SAFETY CONTROLS (AIR CONDITIONING/DEMISTER) SYSTEMS. FAILURE: CABIN AIR CONDITIONING SYSTEM NOW DOES NOT REGULATE TEMPERATURE. THE SYSTEM CANNOT BE MADE TO USE HOT OR COLD AIR ON DEMAND. IN INVESTIGATING THIS FAILURE, IT HAS COME TO MY ATTENTION THAT 99% OF ALL OTHER OWNERS OF THIS VEHICLE REPORT EXPERIENCING A FAILURE OF THE 'TEMPERATURE BLEND CONTROL DOORS' WITHIN THE 'A/C BLEND ASSEMBLY'. CONSEQUENCES: THE VEHICLE DEMISTER IS UNABLE TO CLEAR THE FRONT WINDSHIELD OF M…

Look up ODI 10205315 at NHTSA ↗

ODI 10211877 · 55,000 mi

CLIMATE CONTROL BLEND DOOR FAILURE - FOGGED UP FRONT WINDOW AND NEARLY CAUSED AN ACCIDENT. *TR

Look up ODI 10211877 at NHTSA ↗

ODI 10217898 · 51,800 mi

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

Look up ODI 10217898 at NHTSA ↗

—000
4
ODI 10217898 · 51,800 mi

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

Look up ODI 10217898 at NHTSA ↗

ODI 10238537 · 69,000 mi

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER HAVING A VISIBILITY PROBLEM WITH THE HEATER/AIRCONDITIONG IN CAR HEATING/AIRCONDITIONING NOT CLEARING WINDSHIELD. *TR __________________

Look up ODI 10238537 at NHTSA ↗

ODI 10243879 · 50,000 mi

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR

Look up ODI 10243879 at NHTSA ↗

Engine And Engine Cooling:Cooling System:Fan0000—
2
ODI 10125568 · 58,510 mi

THE COOLING FAN BLADE JUST BROKE WHILE STOPPED AT A LIGHT. IT MADE THE CAR THUMP I THOUGHT SOMEONE HIT US BUT THE FAN BLADES BROKE THE FAN SHRODE AND PUT DENTS ALL IN THE RADIATOR AND BROKE THE FAN GUARD. THIS VECHILE HAS HAD MANY OF THE SAME PROBLEMS DUE TO THE ELECTRICAL SYSTEM. WE LEASE THE JEEP AND HAVE PUT $$$ IN IT BECAUSE THEY WOULD NOT TAKE IT BACK AS A LEMON WITH IN THE 2 YEARS. I STILL HEAR A BEEP COMING FROM UNDER THE DASH THAT JEEP NEVER FOUND THE PROBLEM OR FIXED IT. I JUST HAD THE FAN RELAY CHANGED BECAUSE IT WENT OUT. WITH …

Look up ODI 10125568 at NHTSA ↗

ODI 10433379 · 52,548 mi

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL EXPENSES RELATED TO VEHICLE AND REQUESTS REIMBURSEMENT *TGW THE CONSUMER STATED THE FRONT BRAKES WHICH INCLUDED THE ROTORS MASTER CYLINDER, LEFT REAR SEAL AXLE, BEARING, SNAP RING HAD TO BE REPLACED MORE THAN ONCE ON DIFFERENT OCCASIONS. ALSO, THE VEHICLE BROKE DOWN ON SEVERAL OCCASIONS AND SMOKE WAS EMITTING FROM THE VEHICLE ON ONE OF THOSE OCCASIONS. IT WAS DISCOVERED THE RELAY FAN RADIATOR FAN NEEDED TO BE REPLACED. THE TRANSDUCE PRESSURE SENSOR, SOLENOID, TRANSMISSION GOV A…

Look up ODI 10433379 at NHTSA ↗

00
Electrical System
10
ODI 10498260

CHRYSLER ANNOUNCED A RECALL OF MY 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527 INFORMING ME THAT THERE WAS "A SMALL CHANCE OF AN ELECTRICAL OVERSTRESS COULD OCCUR AND IF THIS OVERSTRESS CONDITION OCCUR, IT COULD CAUSE DAMAGE TO THE ORC COMPUTER CHIP CAUSING THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." CHRYSLER INTENDS TO REPAIR MY VEHICLE, HOWEVER; THE PART IS CURR…

Look up ODI 10498260 at NHTSA ↗

ODI 10515459 · 135,000 mi

SAFETY RECALL M35/NHTSA 12V-527 ORC MODULE AIRBAG LIGHT IS "ON" AND "SEAT BELT" LIGHTS. WARNING LIGHTS ARE ON AND DO NOT GO OFF. I TOOK THE CAR TO THE DEALERSHIP IN ROSWELL, N.M. AND THEY INFORMED ME THE PARTS WERE UNAVAILABLE AND THAT CHRYSLER WOULD CONTACT ME. TO DATE THIS HAS NOT HAPPENED. THE DANGER IS A INADVERTENT DEPLOYMENT OF THE FRONT AIRBAGS.. DAMAGE TO THE COMPUTER CHIP. THE PROBLEM HAS NOW INVOLVED THE SEAT BELT WARNING LIGHTS TO STAY "ON". *TR

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ODI 10523449 · 68,000 mi

THIS JEEP HAS FAILED ME IN EVERY WAY POSSIBLE. ITS UNSAFE AND UNRELIABLE. AT 68K THE TRANSMISSION WENT OUT IN THE MIDDLE OF A DANGEROUS HIGHWAY ALMOST WRECKED, JEEP SAID SORRY WARRANTY RAN OUT AT 65K. ALL 4 WINDOWS HAVE FELL OUT WITH A BANG, MULTIPLE SENSORS HAVE GONE OUT, RELAY SENSOR, ALL SHOCKS THAT HOLD UP HOOD AND LIFT GATES HAVE FAILED. RADIATOR SPRUNG A LEAK ON MONDAY AND PARKING BRAKE FAILED/BROKE/TOOK IT IN FOR THE AIRBAG CHECK ON MAY 16 TWO MONTHS AGO AND ITS IS ONE OF THE BAD ONES ..WAS TOLD PARTS WERE ORDERED. NOW THE LIGHT IS ON AN…

Look up ODI 10523449 at NHTSA ↗

0
3
ODI 10140626 · 25,000 mi

THIS IS MY 4TH JEEP. HERE IS A LITTLE BACKGROUND ON THIS ISSUE. I PURCHASED A 2002 JEEP GRAND CHEROKEE, THE OVERLAND EDITION. THE DEALERSHIP PUSHED BUYING A USED CERTIFIED JEEP VEHICLE! THEY MENTIONED THE EXTENDED WARRANTY THAT WOULD TAKE CARE OF ANY ISSUES THAT THE JEEP HAD DURING THE LAST YEARS OF MY OWNERSHIP. I WENT IN THE DEALERSHIP LOOKING TO PURCHASE A NEW VEHICLE BUT THEY TOLD ME ALL THE ADDED BENEFITS / VALUE FROM BUYING FROM THE USED JEEP FACILITY! THE WARRANTY: AS MENTIONED I PURCHASED THE WARRANTY SOLD BY JEEP AT THE LOCAL D…

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ODI 10324397 · 102,600 mi

THE HEATER FAILED IN MY 2002 JEEP GRAND CHEROKEE. THIS IS APPARENTLY A VERY COMMON PROBLEM IN THIS MODEL. PREVIOUSLY THE SEAT HEATERS OVERHEATED AND THE POWER STEERING HOSE FAILED. *TR

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ODI 10367165 · 102,875 mi

2002 JEEP GRAND CHEROKEE LIMITED (WJ), ELECTRICAL WIRES MELTING AT BLOWER MOTOR CONTROLLER (RESISTOR BLOCK) FOR HEATER /AC INTERIOR FAN. FIRE HAZARD AS THIS CIRCUIT IS HOT EVEN WHEN THE VEHICLE IS OFF. POOR CONTACT BETWEEN THE WIRE FEMALE SPADE CONNECTOR AND THE BLOWER MOTOR CONTROLLER MALE SPADE TERMINAL CAUSED EXCESSIVE HEAT WHICH RESULTED IN THE WIRES BEING CHARRED AND THE BLOWER MOTOR CONTROLLER HOUSING MELTING. DEVICE IS LOCATED UNDER THE DASHBOARD ON THE PASSENGER SIDE. I AM ORDERING A HARNESS AND HEATER RESISTOR TO REMEDY THIS MANUFACTU…

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0
2
ODI 10125568 · 58,510 mi

THE COOLING FAN BLADE JUST BROKE WHILE STOPPED AT A LIGHT. IT MADE THE CAR THUMP I THOUGHT SOMEONE HIT US BUT THE FAN BLADES BROKE THE FAN SHRODE AND PUT DENTS ALL IN THE RADIATOR AND BROKE THE FAN GUARD. THIS VECHILE HAS HAD MANY OF THE SAME PROBLEMS DUE TO THE ELECTRICAL SYSTEM. WE LEASE THE JEEP AND HAVE PUT $$$ IN IT BECAUSE THEY WOULD NOT TAKE IT BACK AS A LEMON WITH IN THE 2 YEARS. I STILL HEAR A BEEP COMING FROM UNDER THE DASH THAT JEEP NEVER FOUND THE PROBLEM OR FIXED IT. I JUST HAD THE FAN RELAY CHANGED BECAUSE IT WENT OUT. WITH …

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ODI 10433379 · 52,548 mi

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL EXPENSES RELATED TO VEHICLE AND REQUESTS REIMBURSEMENT *TGW THE CONSUMER STATED THE FRONT BRAKES WHICH INCLUDED THE ROTORS MASTER CYLINDER, LEFT REAR SEAL AXLE, BEARING, SNAP RING HAD TO BE REPLACED MORE THAN ONCE ON DIFFERENT OCCASIONS. ALSO, THE VEHICLE BROKE DOWN ON SEVERAL OCCASIONS AND SMOKE WAS EMITTING FROM THE VEHICLE ON ONE OF THOSE OCCASIONS. IT WAS DISCOVERED THE RELAY FAN RADIATOR FAN NEEDED TO BE REPLACED. THE TRANSDUCE PRESSURE SENSOR, SOLENOID, TRANSMISSION GOV A…

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7
ODI 10300137 · 119,000 mi

DRIVER'S SIDE HEATED SEAT GOT EXTREMELY HOT AND HAS SINCE QUIT WORKING. CALLED DEALER AND CHRYSLER/JEEP AND BOTH SAY IT IS NOT COVERED UNDER THE CURRENT RECALL #J14. I SEE WHERE THERE ARE 17 UNDER THE "SEAT" HEADING OF COMPONENT AND OTHERS UNDER THE ELECTRICAL HEADING. THIS SHOULD BE A RECALL SOMEDAY AND SOON. *TR

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ODI 10532485

MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

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ODI 10562920 · 155,400 mi

I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND. RECENTLY, I HAVE HAD PROBLEMS WITH MY DRIVERS SIDE HEATED SEAT. YESTERDAY, IT GOT EXTREMELY HOT SO I SHUT IF OFF FOR FEAR OF A FIRE OR BEING BURNT, AND TODAY IT IS NOT WORKING AT ALL. BECAUSE OF THIS, I AM ALSO CONCERNED ABOUT THE SAFETY OF THE PASSENGER HEATED SEAT. I FOUND OUT FROM A DEALER THAT THERE IS A RECALL ON THIS PARTICULAR ISSUE, BUT MY VIN NUMBER IS NOT COVERED. I CALLED CHRYSLER CUSTOMER CARE TO DISCUSS THIS, AND THEY SAID THEY WERE UNABLE TO HELP. I FEEL THIS IS A KNOWN ISSUE AND MY VEHIC…

Look up ODI 10562920 at NHTSA ↗

2
ODI 10286061 · 80,000 mi

THE HEATER ON MY 2002 JEEP GRAND CHEROKEE ONLY WORKS APPROX. 25% OF THE TIME. THE PERSON I PURCHASED IT FROM SAID IT ONLY HAPPENED TO HER EVERY SO OFTEN, BUT THAT IT HAD GOTTEN WORSE. SINCE I'VE OWNED IT, IT HAS CONTINUED TO GET PROGRESSIVELY WORSE. I'M CONCERNED AS WINTER IS APPROACHING AND I'LL NEED TO SEE OUT THE WINDSHIELD AND WILL NEED A HEAT DEFROSTER FOR IT LIVING HERE IN NEBRASKA. THIS IS A LONG KNOWN PROBLEM AND I'M SHOCKED THAT CHRYSLER HAS NOT RECALLED THIS PROBLEM AS IT POSES MAJOR SAFETY IMPLICATIONS. I'VE WORKED ON CARS FOR 15 YEA…

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ODI 10374669 · 106,000 mi

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH. NHTSA CAMPAIGN ID NUMBER : 01V288000 MY 2002 JEEP GRAND CHEROKEE IS HAVING ELECTRICAL ISSUES OF THIS NATURE. CAR LOST DIRECTIONALS AND HEATER/DEFROSTER, BRAKE LIGHTS ON HIGHWAY. ALL ELECTRICAL RELATED. *TR

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Seats
2
ODI 10532485

MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

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ODI 10619281

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 12V525000 (SEATS) AND 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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0000
7
ODI 10300137 · 119,000 mi

DRIVER'S SIDE HEATED SEAT GOT EXTREMELY HOT AND HAS SINCE QUIT WORKING. CALLED DEALER AND CHRYSLER/JEEP AND BOTH SAY IT IS NOT COVERED UNDER THE CURRENT RECALL #J14. I SEE WHERE THERE ARE 17 UNDER THE "SEAT" HEADING OF COMPONENT AND OTHERS UNDER THE ELECTRICAL HEADING. THIS SHOULD BE A RECALL SOMEDAY AND SOON. *TR

Look up ODI 10300137 at NHTSA ↗

ODI 10532485

MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

Look up ODI 10532485 at NHTSA ↗

ODI 10562920 · 155,400 mi

I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND. RECENTLY, I HAVE HAD PROBLEMS WITH MY DRIVERS SIDE HEATED SEAT. YESTERDAY, IT GOT EXTREMELY HOT SO I SHUT IF OFF FOR FEAR OF A FIRE OR BEING BURNT, AND TODAY IT IS NOT WORKING AT ALL. BECAUSE OF THIS, I AM ALSO CONCERNED ABOUT THE SAFETY OF THE PASSENGER HEATED SEAT. I FOUND OUT FROM A DEALER THAT THERE IS A RECALL ON THIS PARTICULAR ISSUE, BUT MY VIN NUMBER IS NOT COVERED. I CALLED CHRYSLER CUSTOMER CARE TO DISCUSS THIS, AND THEY SAID THEY WERE UNABLE TO HELP. I FEEL THIS IS A KNOWN ISSUE AND MY VEHIC…

Look up ODI 10562920 at NHTSA ↗

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1
ODI 10241735 · 94,000 mi

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT FRAME SPONTANEOUSLY FAILED AND ALLOWED THE SEAT TO SUDDENLY RETRACT BACKWARDS. THE FAILURE INCREASED THE RISK OF A CRASH. THE DEALER STATED THAT THE ENTIRE SEAT FRAME NEEDED TO BE REPLACED AT THE COST OF OVER $400. HE IS IN THE PROCESS OF HAVING THE SEATS REPAIRED. SECONDLY, THE POWER WINDOWS WORKED INTERMITTENTLY. THE DEALER REPLACED THE WINDOW REGULATORS. THIRDLY, HE NOTICED THAT FLUID FROM THE HEATER COIL LEAKED INTO THE FRONT PASSENGER SIDE OF…

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Visibility
1
ODI 10562862 · 86,000 mi

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO. THE DEALER WAS NOTIFIED SEVERAL TIMES BUT THE PARTS WERE NOT AVAILABLE WHICH SHE CONSIDERED TO BE A MAJOR SAFETY ISSUE ESPECIALLY SINCE HER AIR BAG WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000. THE CURRENT MILEAGE WAS 91,000. THE TRANSMISSION, WINDOWS, FAN RELAY SWITCH, AND EMERGENCY BRAKE. ALSO, T…

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0
1
ODI 10217898 · 51,800 mi

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

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4
ODI 10217898 · 51,800 mi

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

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ODI 10238537 · 69,000 mi

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER HAVING A VISIBILITY PROBLEM WITH THE HEATER/AIRCONDITIONG IN CAR HEATING/AIRCONDITIONING NOT CLEARING WINDSHIELD. *TR __________________

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ODI 10243879 · 50,000 mi

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR

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0
2
ODI 10286061 · 80,000 mi

THE HEATER ON MY 2002 JEEP GRAND CHEROKEE ONLY WORKS APPROX. 25% OF THE TIME. THE PERSON I PURCHASED IT FROM SAID IT ONLY HAPPENED TO HER EVERY SO OFTEN, BUT THAT IT HAD GOTTEN WORSE. SINCE I'VE OWNED IT, IT HAS CONTINUED TO GET PROGRESSIVELY WORSE. I'M CONCERNED AS WINTER IS APPROACHING AND I'LL NEED TO SEE OUT THE WINDSHIELD AND WILL NEED A HEAT DEFROSTER FOR IT LIVING HERE IN NEBRASKA. THIS IS A LONG KNOWN PROBLEM AND I'M SHOCKED THAT CHRYSLER HAS NOT RECALLED THIS PROBLEM AS IT POSES MAJOR SAFETY IMPLICATIONS. I'VE WORKED ON CARS FOR 15 YEA…

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ODI 10374669 · 106,000 mi

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH. NHTSA CAMPAIGN ID NUMBER : 01V288000 MY 2002 JEEP GRAND CHEROKEE IS HAVING ELECTRICAL ISSUES OF THIS NATURE. CAR LOST DIRECTIONALS AND HEATER/DEFROSTER, BRAKE LIGHTS ON HIGHWAY. ALL ELECTRICAL RELATED. *TR

Look up ODI 10374669 at NHTSA ↗

1
ODI 10241735 · 94,000 mi

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT FRAME SPONTANEOUSLY FAILED AND ALLOWED THE SEAT TO SUDDENLY RETRACT BACKWARDS. THE FAILURE INCREASED THE RISK OF A CRASH. THE DEALER STATED THAT THE ENTIRE SEAT FRAME NEEDED TO BE REPLACED AT THE COST OF OVER $400. HE IS IN THE PROCESS OF HAVING THE SEATS REPAIRED. SECONDLY, THE POWER WINDOWS WORKED INTERMITTENTLY. THE DEALER REPLACED THE WINDOW REGULATORS. THIRDLY, HE NOTICED THAT FLUID FROM THE HEATER COIL LEAKED INTO THE FRONT PASSENGER SIDE OF…

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—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Warning lights and dashboard alerts

96 mentions · 6.5% of complaints

Median mileage: 116,000 mi (80 usable records).

ODI 10013819 · 2,000 mi

PURCHASED NOVEMBER 2001, HAD TWO RECALLS FOR FUEL SYSTEM WITHIN TWO MONTHS, DEALER TOLD ME THERE WAS PREVIOUS RECALL FIXED BEFORE I PURCHASED. ENGINE SAFETY WARNING LIGHT HAS COME ON AND STAYED ON SEVERAL DAYS ON SEVEN (7) SEPARATE OCCASIONS. DEALER CLAIMS NOT TO WORRY CANNOT FIGURE OUT WHY. PLUS SEAT HEATER WENT OUT AND HAD TO BE REPLACED, INTERIOR HEATER STOPPED WORKING EXCEPT DEFROST. I BELIEVE THEY ARE ALL RELATED AND IS WHY THE ENGINE SAFETY WARNING LIGHT KEEPS COMING ON. ALSO TO NOTE--VEHICLE SWAYS BACK AND FORTH OVER SMALL BUMPS, LIK…

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ODI 10020990 · 43,958 mi

PULSATION IN THE BRAKES, ROTORS WARPED, CALIPERS REPLACED, SUSPENSION ARM REPLACED, ERRONEOUS EMISSIONS/ENGINE WARNING LIGHTS, ERRONEOUS TIRE PRESSURE WARNING LIGHT. *NLM

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ODI 10050907

MY WIFE & I WERE DRIVING ON I-95 SOUTH WHEN MY JEEP GRAND CHEROKEE'S CHECK ENGINE LIGHT CAME ON BUT BEFORE WE COULD DO ANYTHING IT SHIFTED FROM DRIVE TO 2ND GEAR AND WENT FROM 60MPH TO AROUND 25MPH WHILE WE WERE STILL IN THE 3RD INSIDE LANE OF A 3 LANE HWY SO WE PROCEDED TO PULL OFF THE HWY AND CHECK OUT THE TRUCK AND ALSO LET IT SIT FOR AWHILE AND IN DOING SO THE LITE WENT OFF SO WE PROCEDED TO GET BACK ON AND GO STRAIGHT HOME BUT AS WE TRIED TO GET ON THE HWY IT HAPPENED AGAIN BUT THIS TIME WE WENT FROM DRIVE TO 1ST GEAR AND WE ALMOST GOT REA…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

41 mentions · 2.8% of complaints

Median mileage: 29,250 mi (32 usable records).

ODI 10003562 · 18,000 mi

GAS PEDAL DEPRESSED DURING BRAKING WHEN WEARING BOOTS OR LARGER SIZE SHOES RESULTING IN ACCELERATION INSTEAD OF BRAKING. SEVERAL TIMES I HAVE PRESSED ON THE BRAKE ONLY TO HAVE MY RIGHT PORTION OF THE TREAD ON MY SIZE 11 CONSTRUCTION BOOT WAS ALSO PRESSING GAS PEDAL CAUSING THE TRUCK TO ACCELERATE. GAS PEDAL AND BRAKE PEDAL SEEM TOO CLOSE TOGETHER. THIS IS MY THIRD GRAND CHEROKEE('93, '96, RECENT '02) AND ONLY THIS '02 SEEM TO HAVE THIS PROBLEM. THIS IS PROBABLY THE CAUSE OF OTHERS REPORTING ACCELERATING SYMPTOMS.

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ODI 10015235 · 68,000 mi

WHEN THE BRAKES WERE APPLIED, THERE WAS A VIBRATION IN THE STEERING WHEEL AND BRAKE PEDAL. *JB

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ODI 10019967

THE VEHICLES BRAKE ROTORS WARPED WHICH CAUSED THE BRAKE PEDAL TO GO TO THE FLOOR. *NLM

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Stalling or loss of power

28 mentions · 1.9% of complaints

Median mileage: 102,797 mi (20 usable records).

ODI 10009487

THE VEHICLE STALLED WITHOUT WARNING, THE DEALER REPLACED THE ENGINE AND PROBLEM CONTINUED TO EXIST.*JB

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ODI 10033903

WHILE DRIVING, THE VEHICLE WOULD NOT ACCELERATE, THEN IT STALLED AT 30 MPH. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DETERMINED THE VEHICLE OVERHEATED. THE TEMPERATURE INDICATOR LIGHT HAD NOT COME ON. THE MECHANIC STATED THE OVERHEATING WAS CAUSED BY THE FAULTY RADIATOR. THE ENGINE MELTED AND NOW NEEDED A NEW ENGINE. THE CONSUMER FELT THIS WAS RELATED TO THE RADIATOR REPAIR IN MARCH 2003. *AK *SCC *JB

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ODI 10064667 · 8,000 mi

CONSUMER NOTICED THAT PLASTIC FUEL LINE INJECTION SYSTEM WAS LEAKING GASOLINE, AND CAUSING VEHICLE TO STALL. VEHICLE WAS TOWED TO THE DEALERSHIP, FLOOR MANAGER INDICATED VEHICLE WAS DESIGNED NOT TO USE ETHANOL GAS. ALSO, FLOOR MANAGER INDICATED THOSE VEHICLE SHOULDN'T BE DRIVENIN ARIZONA, CALIFORNIA, OR OTHER PLACES WHERE THEY USE ETHANOL. *AK

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Steering assistance concerns

19 mentions · 1.3% of complaints

Median mileage: 66,000 mi (13 usable records).

ODI 10008307 · 100 mi

OUR VEHICLE HAS A GROWLING NOISE IN THE STEERING SYSTEM. THIS OCCURS OCCASIONALLY WHEN TURNING THE WHEELS TO THE RIGHT, WHETHER DRIVING FORWARD OR BACKWARDS. DEALER 1 TOOK THE CAR FOR A DAY AN REPORTED THAT PARTS WOULD HAVE TO BE ORDERED. THEY WOULD CALL WHEN PARTS ARRIVED. AFTER SEVERAL FRUITLESS ATTEMPT TO DETERMINE IF PARTS HAD ARRIVED, CAR WAS TAKEN TO DEALER 2 WHOSE SERVICE MANAGER IMMEDIATELY RECOGNIZED THE SYMPTOMS AND REPLACED THE POWER STEERING HOSES AND VALVES. ON THE SECOND VISIT, NOTHING WAS CORRECTED AS DEALER 2 CHECKED THE STE…

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ODI 10047980 · 4,100 mi

WHILE DRIVING AT 65 MPH ENGINE FAILED. AS A RESULT, POWER STEERING AND BRAKES MALFUNCTIONED. *AK TOOK VEHICLE TO MECHANIC BUT THEY COULDN'T FIND ANYTHING WRONG. TWO HUNDRED MILES LATER, THE SAME THING, NOTHING WAS FOUND. AT 6133 MILES IT HAPPENED AGAIN. CONSUMER TOOK VEHICLE TO ANOTHER MECHANIC. THREE DIFFERENT MECHANICS AND NO ONE COULD FIND ANYTHING. PROBLEM STILL EXIST. *PH

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ODI 10100726

WHEN TURNING LEFT, AND LEFT ONLY, I HEAR A SQUEALING SOUND IN MY 2002 JEEP GRAND CHEROKEE. THE NOISE DOES NOT OCCUR INITIALLY, BUT ONLY AFTER THE ENGINE HAS BEEN RUNNING FOR A LITTLE WHILE. IT SOUNDS A LOT LIKE A BELT SQUEAL. I TOOK IT TO THE DEALER 3 TIMES, AND THEY ALWAYS SAY THERE IS NOTHING WRONG, BUT I KNOW THAT NOT ALL JEEPS MAKE THIS NOISE. EVEN SLIGHTLY TURNING THE WHEEL WILL CAUSE THE NOISE. THE DEALER SUGGESTED A POWER STEERING HOSE, BUT THEN SAID THAT WASN'T THE PROBLEM. NO CHANGES HAVE BEEN MADE. SQUEAL GETS LOUDER THE LONGER…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Hard or delayed shifting

9 mentions · 0.6% of complaints

Median mileage: 52,550 mi (8 usable records).

ODI 10005977

WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL HEAVILY JERK AND THEN THE ENGINE LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE IS BEING OPERATED. DEALER NOTIFIED. TS *DT

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ODI 10069775 · 8,000 mi

MY WIFE AND I PURCHASED OUR VEHICLE FROM EL DORADO JEEP IN MCKINNEY TEXAS, ON 26 DECEMBER 2001. THE VEHICLE IS STILL UNDER WARRANTY, AND HAS NOT COST ANY OUT OF POCKET AS OF YET. THE VEHICLE IN QUESTION, A 2002 JEEP CHEROKEE LAREDO WAS RETURNED TO THE DEALER WITH A LITTLE MORE THAN 8000 MILES AND MY WIFE INDICATED THAT THERE SEEMED TO BE A PROBLEM WITH THE TRANSMISSION THEN, WITH THE DEALER UNABLE TO FIND A PROBLEM. THE VEHICLE HAS BEEN RETURNED A TOTAL OF 7 TIMES FOR TRANSMISSION PROBLEMS, AND THE DEALER UNABLE TO FIND A PROBLEM. ON ONE OC…

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ODI 10117946 · 70,100 mi

WAS STOPPED AT A SERVICE STATION, WHEN I PLACED THE CAR INTO GEAR IT LURCHED BACK AS IT PASSED THROUGH REVERSE ,AND THEN WENT FORWARD AT FULL THROTTLE. THE JEEP CANNOT BE PUT INTO GEAR WITHOUT DEPRESSING THE BRAKES. THE BRAKES DID NOT HOLD WHEN THE VEHICLE WAS A FULL THROTTLE. IF I HAD NOT DRIVEN IT INTO A POLE I WOULD HAVE HIT NUMEROUS OTHER CARS. THE JEEP DEALER WAS UNABLE TO FIND ANY PROBLEM WITH THE VEHICLE. I AM VERY CERTAIN THAT I HAD MY FOOT ON THE BRAKE AND NOT ON THE ACCELERATOR.*AK

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Battery drain and no-start mentions

5 mentions · 0.3% of complaints

Median mileage: 53,000 mi (3 usable records).

ODI 10141644 · 51,000 mi

MY 2002 JIGS SPECIAL EDITION W/ V8 4X4 HAS AN UNIDENTIFIED ELECTRIC PROBLEM. 3 TIMES SO FAR IN 2005 WHEN TRYING TO START THE JEEP THE SYSTEM GOES COMPLETELY DARK. NO ELECTRICITY AT ALL. IT WON'T START, THE LIGHTS WON'T WORK, THE REMOTE WON'T WORK. YOU CAN'T EVEN JUMP START IT. THE FIRST TIME THE DEALER REPLACED THE BATTERY (EVEN THOUGH I REPLACED IT 8 MONTHS PRIOR). THE SECOND TIME IT STARTED WHEN THE TOW TRUCK DRIVER WENT TO CHECK THE MILES, SO THE DEALER SAID THERE WAS NO WAY FOR THEM TO FIGURE IT OUT. LAST NIGHT IT HAPPENED AGAIN, AGAIN IT …

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ODI 10166937

2002 JEEP GRAND CHEROKEE SLOWED DOWN WITHOUT WARNING AND STALLED. WHEN RESTARTED IN PARK VEHICLE BEGAN TO REVERSE. UPON INSPECTION MECHANIC DETERMINED THE GEAR ALIGNMENT WAS OFF TRACK AND FIXED THE PROBLEM. *KB THE CONSUMER WAS INFORMED THE GEAR BOX HAD TO BE CLEANED OUT AS WELL, BECAUSE A LIQUID SUBSTANCE WAS SPILLED INSIDE OF IT, WHICH CAUSED THE GEAR LEVER TO BECOME MISALIGNED. A DAY AFTER THE REPAIRS WERE MADE, THE CONSUMER BEGAN TO EXPERIENCE A GEAR SLIPPAGE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND UPON INSPECTION …

Look up ODI 10166937 at NHTSA ↗

ODI 10188907

1)UNKNOWN, PURCHASED AS PRE-OWNED 2)VEHICLE WON'T START RIGHT AWAY, TURN KEY TO START THEN WAIT APPROX 10 SECONDS AND TRY AGAIN, TYPICALLY WILL THEN START, ALL OTHER ELECTRICAL PARTS WOULD COME ON. ON TWO OCCASIONS VEHICLE WAS TOWED BECAUSE IT WOULD NOT START AT ALL. ENTIRE ELECTRICAL SYSTEM WENT HAYWIRE, NO GAUGES, POWER WINDOWS AND LOCKS DID NOT WORK. HEAT/AC BLOWER RANDOMLY WORKS. 3)COMPUTER WAS REPLACED, STARTER WAS REPLACED, IGNITION SWITCH WAS REPLACED. PROBLEM STILL EXISTS, BUT MUCH MORE INFREQUENTLY. WAS ADVISED BY PHIL LONG JEEP…

Look up ODI 10188907 at NHTSA ↗

Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Fuel smell or leak mentions

1 mentions · 0.1% of complaints

Median mileage: 86,604 mi (1 usable records).

ODI 10743927 · 86,604 mi

STRONG GASOLINE SMELL INSIDE CAR CABIN....DTC P0455 WAS FOUND.....SPLIT HOSES WERE FOUND AT THE EVAP .CANISTER......COMMENT : POTENTIAL FLASH FIRE INSIDE CABIN HAD THE REAR BUMPER [ LEFT REAR] (DRIVER SIDE ) OF BUMPER BEEN HIT IN AN ACCIDENT.

Look up ODI 10743927 at NHTSA ↗

Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b