Auto Recall Watch
U.S. public vehicle records

2018 Jeep GRAND CHEROKEE problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

854 owner complaints analyzed

10 distinct recall campaigns

24,000 mi median reported failure mileage

Scope: 2018 model year. Data updated: . 265 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 331 of 854 complaints (38.8%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior10812.6%
Electrical and battery issues789.1%
Transmission and shifting566.6%
Engine operation404.7%
Steering behavior354.1%
Fuel system concerns222.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
331
Unknown Or Other
267
Engine
124
Power Train
72
Fuel/Propulsion System
44
Seats
40
Vehicle Speed Control
37
Service Brakes, Hydraulic
30
Component breakdown data
CategoryCount
Electrical System331
Unknown Or Other267
Engine124
Power Train72
Fuel/Propulsion System44
Seats40
Vehicle Speed Control37
Service Brakes, Hydraulic30

Electrical System: 331; Unknown Or Other: 267; Engine: 124; Power Train: 72; Fuel/Propulsion System: 44; Seats: 40; Vehicle Speed Control: 37; Service Brakes, Hydraulic: 30

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
133
25,000 to 49,999
56
50,000 to 74,999
38
75,000 to 99,999
27
100,000 to 149,999
10
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,000133
25,000 to 49,99956
50,000 to 74,99938
75,000 to 99,99927
100,000 to 149,99910
150,000 and above1

Under 25,000: 133; 25,000 to 49,999: 56; 50,000 to 74,999: 38; 75,000 to 99,999: 27; 100,000 to 149,999: 10; 150,000 and above: 1

Under 25,000 miles has the most reports with usable mileage (133). 589 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017
1
2018
60
2019
65
2020
42
2021
110
2022
161
2023
167
2024
95
2025
98
2026
55
Complaints over time data
CategoryCount
20171
201860
201965
202042
2021110
2022161
2023167
202495
202598
202655

2017: 1; 2018: 60; 2019: 65; 2020: 42; 2021: 110; 2022: 161; 2023: 167; 2024: 95; 2025: 98; 2026: 55

Pattern summary

Electrical System leads the component reports. Braking behavior appears in 108 complaint narratives. Electrical and battery issues appears in 78 complaint narratives. Transmission and shifting appears in 56 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11075571 · 2018-03-01 (March 1, 2018)

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

Owner-reported narrative. Look up ODI 11075571 at NHTSA ↗

Owner report 11079986 · 2018-03-17 (March 17, 2018)

DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE…

Owner-reported narrative. 2,400 miles reported. Look up ODI 11079986 at NHTSA ↗

Owner report 11083951 · 2018-04-09 (April 9, 2018)

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, [phone removed]) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUE…

Owner-reported narrative. 1,593 miles reported. Look up ODI 11083951 at NHTSA ↗

Owner report 11115708 · 2018-08-04 (August 4, 2018)

VEHICLE IS EQUIPPED WITH THE 8.4 INCH UCONNECT/NAV 4C TOUCH SCREEN. THIS SYSTEM/SCREEN CONTROLS THE RADIO, CLIMATE CONTROL, HEATED/COOLED SEATS, PHONE, NAVIGATION, ETC. AFTER DRIVING THE VEHICLE FOR 20-30 MINUTES USING ONLY THE RADIO, THE TOUCH SCREEN BECOMES HOT TO THE TOUCH. RECENTLY THE SCREEN REACHED 127.7 DEGREES (SEE ATTACHED PICTURE). VEHICLE WAS BROUGHT TO THE DEALER ON 7/30/18 AND THE ISSUE WAS ESCALATED UP TO FIAT CHRYSLER AUTOMOBILES. FCA CLAIMS THE COMPONENTS ARE OPERATING AS DESIGNED. THIS DOES NOT SEEM CORRECT. EXCESSIVELY HIGH…

Owner-reported narrative. 680 miles reported. Look up ODI 11115708 at NHTSA ↗

Owner report 11084771 · 2018-04-12 (April 12, 2018)

SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD [phone removed] ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE ([phone removed]. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR …

Owner-reported narrative. 3,700 miles reported. Look up ODI 11084771 at NHTSA ↗

Owner report 11089930 · 2018-04-24 (April 24, 2018)

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE WAITING AT A TRAFFIC LIGHT, THE 'SHIFT INTO PARK AND SELECT GEAR" MESSAGE DISPLAYED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE AFTERWARDS. THE CONTACT TURNED OFF THE ENGINE TWICE. UPON RESTARTING THE VEHICLE, A GEAR COULD NOT BE SELECTED. WHEN THE VEHICLE WAS RESTARTED A THIRD TIME, IT STARTED NORMALLY AND WAS ABLE TO SHIFT INTO THE DRIVE GEAR. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (WACONIA JEEP/CHRYSLER/DODGE, 905 STRONG DRI…

Owner-reported narrative. 4,056 miles reported. Look up ODI 11089930 at NHTSA ↗

Owner report 11115572 · 2018-08-03 (August 3, 2018)

VEHICLE SHUT OFF /STALLED WHILE PULLING AWAY FROM AN INTERSECTION ON A LOCAL ROAD (VEHICLE WAS IN MOTION). THE VEHICLE FINALLY STARTED AFTER THE "PUSH-BUTTON" WAS PRESSED 3 TIMES

Owner-reported narrative. 12,000 miles reported. Look up ODI 11115572 at NHTSA ↗

Owner report 11100020 · 2018-06-05 (June 5, 2018)

WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF D…

Owner-reported narrative. 3,500 miles reported. Look up ODI 11100020 at NHTSA ↗

Owner report 11114474 · 2018-07-30 (July 30, 2018)

WHILE DRIVING AROUND A CURVE, STEERING CONTROL WENT OUT AND TRACTION CONTROL KICKED ON. THIS CAUSED AN INABILITY TO PROPERLY CONTROL THE VEHICLE. TRACTION CONTROL PULLED VEHICLE INTO THE SIDE OF THE ROAD AND CAUSED A MINOR ACCIDENT.

Owner-reported narrative. 5,835 miles reported. Look up ODI 11114474 at NHTSA ↗

Owner report 11100484 · 2018-06-08 (June 8, 2018)

WHILE TRYING TO PUMP GAS, THE PUMP WOULD POP CLOSED AS IF THE GAS TANK WAS FULL WHEN IN ACTUALITY IT HAD ONLY JUST STARTED TO PUMP. IT WOULD CONTINUE TO DO THAT EVEN AFTER ADJUSTING HOW THE PUMP SAT IN THE TANK. IT TOOK ROUGHLY 15 MINUTES TO PUMP A COUPLE GALLONS OF GAS. THE CAR HAS NOW DONE THIS TWICE AT DIFFERENT PUMPS AT DIFFERENT GAS STATIONS.

Owner-reported narrative. 5,000 miles reported. Look up ODI 11100484 at NHTSA ↗

Owner report 11104183 · 2018-06-27 (June 27, 2018)

I HAVE ONLY OWNED THE VEHICLE FOR 5 MONTHS. WHEN FILLING THE GAS TANK ON SEVERAL DIFFERENT OCCASIONS AT SEVERAL DIFFERENT PUMPS, THE PUMP STOPS LIKE THE TANK IS FULL EVEN THOUGH I JUST STARTED PUMPING. ALSO RANDOMLY THE BACKUP CAMERA DOES NOT DISPLAY AND THEN THE ENTIRE INFOTAINMENT SYSTEM SHUTS DOWN AND RESTARTS WHILE GOING DOWN THE ROAD OR WHILE IN REVERSE *TT

Owner-reported narrative. 7,200 miles reported. Look up ODI 11104183 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

854 unique complaints in this selection. Analysis snapshot: 2026-09-30.

31.0%Usable mileage265 / 854 records
100.0%Valid incident date854 / 854 records
100.0%Valid filing date854 / 854 records
100.0%Ordered incident and filing dates854 / 854 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017201820192020202120222023202420252026
Electrical System
80549.0%
ODI 10469611 · 1,000 mi

I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME…

Look up ODI 10469611 at NHTSA ↗

36845.9%
ODI 10474349 · 80 mi

2013 JEEP CHEROKEE LAREDO. THE SPEEDOMETER AND TACHOMETER NEEDLES ARE DARK RED AGAINST A DARK SLATE/BLACK BACKGROUND. VERY DIFFICULT TO SEE UNDER NIGHTTIME CONDITIONS AND WHEN SUN SHINES INTO CAR FROM THE REAR. THIS IS ADDED TO THE FACT THAT THE INSTRUMENTS ARE ON THE SIDES OF THE INSTRUMENT CLUSTER AND THAT THE STEERING WHEEL IS SMALL. CAN'T GET A FULL LOOK AT THESE INSTRUMENTS WITH BOTH EYES AT THE SAME TIME .... I. E. SERIOUSLY IMPACTED BINOCULAR VISION MEANS THAT IT IS EVEN MORE IMPORTANT THE NEEDLES BE OF A CONTRASTING COLOR TO THE BA…

Look up ODI 10474349 at NHTSA ↗

45819.3%
ODI 10512556 · 29 mi

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD SPORADICALLY POWER OFF AND REBOOT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REMOVED THE BATTERY CABLE FOR 10 MINUTES BEFORE RECONNECTING. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE EXACT CAUSE OF THE FAILURE WAS UNKNOWN HOWEVER, THE FAILURE RECURRED. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 29. THE CURRENT MILEAGE WAS 233.

Look up ODI 10512556 at NHTSA ↗

13810.1%
ODI 10693060 · 20 mi

TL*THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE HESITATED IN A JERKING MOTION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE CONTACT NO LONGER DRIVES THE VEHICLE BECAUSE OF THE POTENTIAL SAFETY HAZARD. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20.

Look up ODI 10693060 at NHTSA ↗

5919.0%
ODI 10872738 · 3,000 mi

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO QUICKLY MANEUVER THE VEHICLE AND MADE SEVERAL ATTEMPTS TO GET IT TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION, BUT THE DEALER DID NOT SUPPLY AN INVOICE OF WHAT WAS REPAIRED. A MECHANIC INDICATED THAT THE VEHICLE MAY NEED A SOFTWARE UPDATE. THE CONTACT WAS UNCERTAIN IF THE DEALER'S REMEDY WOULD PROVIDE A PERMANENT REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

Look up ODI 10872738 at NHTSA ↗

8723.9%
ODI 10995144 · 1,000 mi

2017 GRAND CHEROKEE SUMMIT HAS A "GREMLIN" IN THAT THE POWER PASSENGER REAR WINDOW, AND POWER LIFTGATE WILL OPEN ON THEIR OWN AND ONE DOESN'T KNOW WHEN IT WILL HAPPEN, AND THIS HAS HAPPENED MORE THAN ONCE WITH REAR WINDOW. ALSO, LANE ASSIST IS NOW MALFUNCTIONING. DEALER CAN NOT VERIFY PROBLEMS EVEN WITH ASSISTANCE FROM JEEP ENGINEERING,

Look up ODI 10995144 at NHTSA ↗

33138.8%
ODI 11053802 · 590 mi

DASH AND RADIO SHUT OFF WHILE DRIVING ON THE FREEWAY

Look up ODI 11053802 at NHTSA ↗

8122.0%
ODI 11187361 · 8,500 mi

CONTINUALLY GETTING LOW VOLTAGE ISSUES DESPITE HAVING IT "FIXED" AT THE DEALER. PARKING BRAKE WON'T TURN OFF.

Look up ODI 11187361 at NHTSA ↗

7029.4%
ODI 11306701 · 298 mi

TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL, HEAT WOULD EXIT THE VENTS WHEN USING THE AIR CONDITIONAL. THE CONTACT STATED HE HAD TO OPEN THE WINDOWS FOR 10-15 MINUTES TO BE ABLE TO ENTER THE VEHICLE, DUE TO THE EXTREME HEAT INSIDE THE CAB. THE CONTACT WAS CONCERN THAT THE FAILURE WOULD OCCUR WHEN EXTREME HOT CLIMATE WEATHER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER VICTORY CHRYSLER DODGE JEEP RAM LOCATED AT 45 NABER DR, SHALLOTTE, NC 28…

Look up ODI 11306701 at NHTSA ↗

11127.5%
ODI 11413752 · 121 mi

I WAS DRIVING MY NEW GRAND CHEROKEE WITH 121 MILES ON THE ODOMETER. AS I WAS MOVING FORWARD WITH THE VEHICLE IN DRIVE AND WAS ATTEMPTING TO TURN AROUND TO- RE-ENTER A HIGHWAY THE ENGINE STOPPED. I IMMEDIATELY PUT THE VEHICLE IN PARK AND ATTEMPTED TO RESTART THE VEHICLE NUMEROUS TIMES WITH NO LUCK. THE VEHICLE WAS STUCK IN PARK WITH THE WHEELS TURNED TO THE LEFT. THE REST OF THE ELECTRONICS WORKED BUT THE THE VEHICLE LOCKED IN PARK IT COULD NOT BE MOVED. THIS REPRESENTS AN EXTREME HAZARD TO THE MOTORING PUBLIC AS IF I HAD GONE 10 FEET FURTHE…

Look up ODI 11413752 at NHTSA ↗

12849.0%
ODI 11527849

Two problems: 1- this happened twice, after shutting and exiting the vehicle with the key fob, the vehicle goes crazy, lights start flashing, horn honking and the doors auto lock - very dangerous as my child was locked in the car for a few minutes until i was able to play with the key enough to get it to unlock. problem #2 driving vehicle and as coming to slow down it auto shuts off in middle of road, when trying to put it back into gear it says put foot on break and restart the car. it did restart but it is super dangerous as the car behind me…

Look up ODI 11527849 at NHTSA ↗

17645.6%
ODI 11490786 · 311 mi

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. There was no warning light illuminated. The contact then saw smoke coming from the left edge of the backrest of the driver's seat. The contact put out the smoke with her hand and sustained a burned finger. The contact did not seek medical assistance. The vehicle was towed to the dealer. The manufacturer was notified of the failure and sent out a fire inspector who diagnosed the vehicle but…

Look up ODI 11490786 at NHTSA ↗

11045.5%
ODI 11573849

Vehicle lost power on multiple occasions where it could not be operated or jump started to get moving. Odometer blinking/blind spot indicators staying illuminated/rear back-up camera fault reading "system unavailable" Brake pedal kicking back when trying to start the Jeep. Gear shifter moving when vehicle is dead. Dealer is working on vehicle again and I have been without it for a total of approximately 24 days since I purchased in November 2023.

Look up ODI 11573849 at NHTSA ↗

3040.5%
ODI 11654077

brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watc…

Look up ODI 11654077 at NHTSA ↗

313.6%
ODI 11753837 · 10 mi

The contact owns a 2026 Jeep Cherokee. The contact stated that while driving and making a right turn, the vehicle hesitated and jerked while depressing the accelerator pedal. Additionally, the contact stated that while attempting to accelerate from a complete stop, the vehicle failed to respond. The vehicle was turned off and restarted and responded as intended upon shifting into drive(D). No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a loss of battery communication with the computer due to a…

Look up ODI 11753837 at NHTSA ↗

Engine
28417.3%
ODI 10459178 · 1,000 mi

BACKING OUR BOAT INTO DRIVEWAY, CAR HAD BEEN RUNNING ABOUT 20 MINUTES AND ENGINE UNDER HOOD STARTED SMOKING, FLUID THEN DRIPPED TO DRIVEWAY AND CAUGHT FIRE, EXTENDED INTO FULL ENGINE COMPARTMENT ENGINE ENTIRELY DESTROYED. *TT ...UPDATED 07/19/12 *BF CHRYSLER AGREED TO REPLACE THE VEHICLE UNDER WARRANTY. UPDATED 07/19/12

Look up ODI 10459178 at NHTSA ↗

10613.2%
ODI 10506010 · 1,247 mi

JEEP WAS STOPPED AT LIGHT AND I STEPPED ON ACCELERATOR AFTER LIGHT CHANGED. ENGINE REVVED UP AND CAR TOOK OFF AND PICKED UP SPEED AND I PRESSED ON THE BRAKE, BUT THE RPMS WOULDN'T GO DOWN, EVEN WITH THE BRAKE PRESSED AND THE CAR NOT MOVING THE RPMS WERE AT ALMOST 7000. THE JEEP KEPT ON WANTING TO GO FAST. I PUT IT IN NEUTRAL AND IT SHIFTED HARD INTO NEUTRAL. THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON AND STAYED RED UNTIL I PULLED OVER AND SHUT THE CAR OFF. IT DOESN'T EVEN HAVE 1500 MILES YET! THIS IS THE THIRD TIME THIS HAS HAPPENED. …

Look up ODI 10506010 at NHTSA ↗

40817.2%
ODI 10511545 · 810 mi

THE VEHICLE STALLED FOR NO REASON. IT TOOK MULTIPLE ATTEMPTS (APPROX 10 TIMES) TO RESTART THE VEHICLE. IT WOULD START AND I COULD DRIVE 40-50 YARDS AND WOULD STALL AGAIN. MULTIPLE LIGHTS CAME ON SUCH AS VEHICLE IN GEAR (IT WASN'T), ETC. ONCE IT DID RESTART AND I WAS ABLE TO DRIVE TO THE DEALER THE CHECK ENGINE LIGHT STAYED ON. THE VEHICLE HAS DONE THIS TWICE NOW WITHOUT CAUSE (I HAVE ONLY HAD THE VEHICLE FOR 4 WEEKS). THE JEEP DEALERSHIP KEPT THE VEHICLE FOR A COUPLE DAYS. THEY WERE FINALLY ABLE TO RESET THE CODES AND DID A SOFTWARE UPDA…

Look up ODI 10511545 at NHTSA ↗

20114.8%
ODI 10694727 · 1,150 mi

A WEEK PRIOR TO THE MAJOR ISSUE THE VEHICLE WAS SHOWING SIGNS OF MECHANICAL PROBLEMS. THESE PROBLEMS INCLUDED THE WIPERS TURNING ON WHEN THEY WERE IN THE OFF POSITION, SIMULTANEOUSLY THE RADIO CUT OUT (THIS HAPPENED SEVERAL TIMES THAT DAY). THE NEXT DAY WHILE DRIVING TO WORK AT 6:30AM THE INTERIOR LIGHTS ON THE DASH AND DOORS BLINKED ON AND OFF SEVERAL TIMES. I CONTACTED THE DEALERSHIP THAT DAY BUT WAS NOT ABLE TO GET AN APPOINTMENT RIGHT AWAY. FOUR DAYS AFTER THIS ALL STARTED I WAS DRIVING THE VEHICLE GOING ABOUT 40 MPH AND SLOWED DOWN TO ABOU…

Look up ODI 10694727 at NHTSA ↗

7624.5%
ODI 10889289 · 500 mi

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY AND INCREASED IN RPMS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500. UPDATED 09/29/16*LJ

Look up ODI 10889289 at NHTSA ↗

10228.0%
ODI 11021358 · 750 mi

WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT …

Look up ODI 11021358 at NHTSA ↗

12414.5%
ODI 11080759 · 300 mi

I DROVE THIS VEHICLE TO WORK AND PARKED IT IN A PARKING STRUCTURE AT 8:00 IN THE MORNING. BY 4:00 IN THE AFTERNOON, THE VEHICLE WAS ENGULFED IN FLAMES. THE VEHICLE SAT ALL DAY IN THE STRUCTURE. UNKNOWN AS TO WHY IT CAUGHT FIRE, BUT THE FIRE ORIGINATED SOMEWHERE IN THE ENGINE COMPARTMENT. I TOOK DELIVERY OF THIS VEHICLE 8 DAYS BEFORE THIS HAPPENED AND IT ONLY HAD APPROXIMATELY 300 MILES ON IT. *TT *JS *DT *JB

Look up ODI 11080759 at NHTSA ↗

6417.4%
ODI 11207964 · 9,700 mi

VEHICLE LOST POWER ON HIGHWAY @ 65 - 70 MPH. OPERATOR WAS USING CRUISE CONTROL TO INCREASE AND DECREASE SPEED IN HEAVY TRAFFIC. OPERATOR PRESSED THE CRUISE OFF BUTTON AND THE VEHICLE LOST POWER TO IDLE AND WOULD NOT ACCELERATE. OPERATOR PULLED OVER AND SWITCHED THE VEHICLE ON AND OFF SEVERAL TIMES OVER ABOUT 5 MINUTES BEFORE VEHICLE WOLD OPERATE NORMALLY AGAIN.

Look up ODI 11207964 at NHTSA ↗

5021.0%
ODI 11297610 · 350 mi

WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE SPONTANEOUSLY ACCELERATES UNDER CERTAIN CONDITIONS. WHILE IN STANDARD OR SPORT MODE, IN SECOND GEAR GOING ABOUT 20MPH, THERE IS A REPRODUCIBLE RPM SURGE THAT CAUSES THE VEHICLE TO LUNGE FORWARD. THIS SOMEWHAT FEELS LIKE BEING REAR ENDED.

Look up ODI 11297610 at NHTSA ↗

6014.9%
ODI 11376781

MY GRAND CHEROKEE HIGH ALTITUDE 2021 START JERKING DURING ACCELERATION AT 500 MILES APROX. THEN THE PROBLEM WAS MORE CONTINUES AND IN PARKING OR NEUTRAL THE CAR START JERKING, VIBRATION ENGINE AND EXHAUST SMELL WEAR. CHECK ENGINE FLASING. CODE P0304 WAS REGISTERED.

Look up ODI 11376781 at NHTSA ↗

4918.8%
ODI 11579080

The brake force will jump suddenly and fall back when the brake pedal is even maintained at a constant level while the vehicle is being braked to a stop or decelerating. This malfunctioning will lead to imprecise control of the distance to the front vehicle. Engine Wobbling when it is fully stopped with "D" gear engaged, especially when the transmission temperature comes up after a few hours of driving. It can be clearly felt that the entire vehicle is bouncing with the engine. Engine misfires when crawling after a cold start. Engine speed …

Look up ODI 11579080 at NHTSA ↗

8321.5%
ODI 11503558 · 197 mi

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was 197.

Look up ODI 11503558 at NHTSA ↗

10342.6%
ODI 11573849

Vehicle lost power on multiple occasions where it could not be operated or jump started to get moving. Odometer blinking/blind spot indicators staying illuminated/rear back-up camera fault reading "system unavailable" Brake pedal kicking back when trying to start the Jeep. Gear shifter moving when vehicle is dead. Dealer is working on vehicle again and I have been without it for a total of approximately 24 days since I purchased in November 2023.

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2128.4%
ODI 11663539

I was driving within a city and came to a red light. Since my car is a hybrid (2025 Jeep Grand Cherokee 4xe, also I just purchased this lease in April 2025) the car will switch to the EV battery when I come to a halt and when I propel forward the car will either remain on the EV battery (if the battery has mile range) or it will switch to the engine. As the light turned green and i pushed the pedal to move forward, my car began to move forward using the EV battery but when the car attempted to switch to the engine, it tripped and my car would n…

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1463.6%
ODI 11722714

Heavy vibration of entire vehicle when in reverse. Occasional lack of power when accelerating. Issues with the transmission occasionally failing to shift gears.

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Power Train
996.0%
ODI 10445037 · 1,640 mi

PREPARING TO BACK FROM MY GARAGE, I STEPPED ON THE BRAKE AND PLACED THE SELECTOR IN REVERSE. DESPITE MY HOLDING FIRMLY ON THE BRAKE, THE JEEP GRAND CHEROKEE MOVED BACKWARDS AS IF SLIDING ON ICE. IT COLLIDED, AT A SLOW SPEED, WITH A CAR PARKED OPPOSITE ON THE DRIVEWAY. WHILE CONTINUING TO APPLY THE BRAKE, I MOVED THE SELECTOR INTO DRIVE IN ORDER TO PULL FORWARD AWAY FROM THE OTHER VEHICLE. THE JEEP LUNGED FORWARD WITH THE FRONT TIRES REMAINING STATIONARY AND SLIDING ALONG THE GROUND. THE VEHICLE CRASHED INTO THE STONE COLUMN BETWEEN THE TWO…

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536.6%
ODI 10513297 · 4,015 mi

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND SHOOK ABNORMALLY. THE CONTACT ALSO STATED THAT THE SERVICE FOUR-WHEEL DRIVE, ELECTRIC STABILITY CONTROL AND THE ELECTRONIC WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE PERFORMANCE CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …

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46819.7%
ODI 10520129 · 300 mi

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL GEAR AND THEN IT STALLED. THE VEHICLE WAS RESTARTED WITHIN A FEW MINUTES. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACTS RESIDENCE. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 300.

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34825.6%
ODI 10664189 · 174 mi

THE 2015 I HAD JUST PURCHASED WITH THE V-6 AND 8 SPEED TRANSMISSION DUE TO MY 2014 DODGE DURANGO WITH THE SAME ENGINE AND TRANSMISSION BEING BOUGHT BACK BY CHRYSLER, IS EXHIBITING THE SAME UNSAFE SHIFTING AND STALLING CONDITIONS. *TR

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7724.8%
ODI 10824042 · 2,900 mi

THE ELECTRONIC GEAR SHIFTER IN THIS VEHICLE WENT FROM PARK TO ROLLING DOWN A HILL. I WAS PARKED AND PROCEEDED TO EXIT THE VEHICLE WHEN IT STARTED ROLLING BACKWARDS. I JUMPED BACK INTO THE VEHICLE AND HIT MY RIGHT KNEE ON THE STEERING WHEEL AND DASH BOARD. TO AVOID HITTING THE PEDESTRIANS BEHIND MY VEHICLE AND HITTING THE VEHICLE DIRECTLY BEHIND ME. NO WARNING THAT THE VEHICLE WAS NOT PARKED WHEN THE DRIVERS DOOR WAS OPEN. I CONTACTED CHRYSLER REGARDING THIS FAULTY DESIGN AND WAS ISSUED A CASE.....UPDATED 06/15/16 *BF *JS

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8723.9%
ODI 10949989 · 300 mi

I STOPPED ON MY DRIVEWAY WHICH IS AT ABOUT A 20 DEGREE ANGLE. PLACED THE VEHICLE IN PARK AND LEFT THE ENGINE RUNNING. I DID NOT APPLY THE PARKING BRAKE. I EXITED THE VEHICLE IN ORDER TO CHANGE DRIVERS AND LEFT THE DOOR OPEN. THE VEHICLE STARTED TO ROLL BACKWARDS SLOWLY. I JUMPED IN AND HIT THE BRAKES. I CONFIRMED VEHICLE SHIFT SELECTOR WAS IN PARK. I REPEATED THE SAME THING THE NEXT DAY TO TEST THIS BUT OF COURSE I STAYED IN THE VEHICLE WITH THE DOOR SHUT AND THE SAME THING HAPPENED. I PULLED UP TO THE SAME SPOT, WITH THE ENGINE RUNNING AND PU…

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728.4%
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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4612.5%
ODI 11184392 · 1,300 mi

ON STARTUP WHEN COLD. TRANSMISSION IS WEIRD HARD SHIFTS. SEEMS TO NOT KNOW WHAT GEAR TO BE IN. SUDDEN STOP IN TRANSMISSION BETWEEN 1ST. AND 2ND. GEAR.VEHICLE AT 1300 MILES TOOK TO DEALER THEY TEST DROVE ONE MILE (1) ADVISED ME OF TSB REPORT FROM JEEP IN MOTION WITH TRANSMISSION. ADJUSTMENT TO CONTROL SHIFT IS EVEN WORSE THAN BEFORE. JERKY AND ALMOST DEAD DROP IN TRANSMISSION ON BRAND NEW VEHICLE IS HARD TO BELIEVE. LIKE TO SEE TSB REPORT. 20 PLUS YEARS AUTO MECHANIC MYSELF.DEALER DID EXPERIENCE THE TROUBLE I HAVE WITH VEHICLE. IN A ONE MILE ROA…

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3916.4%
ODI 11297610 · 350 mi

WITH MY FOOT COMPLETELY OFF THE ACCELERATOR, THE VEHICLE SPONTANEOUSLY ACCELERATES UNDER CERTAIN CONDITIONS. WHILE IN STANDARD OR SPORT MODE, IN SECOND GEAR GOING ABOUT 20MPH, THERE IS A REPRODUCIBLE RPM SURGE THAT CAUSES THE VEHICLE TO LUNGE FORWARD. THIS SOMEWHAT FEELS LIKE BEING REAR ENDED.

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5814.4%
ODI 11399189 · 119 mi

JUST GOT A BRAND NEW 2021 JEEP GRAND CHEROKEE LIMITED X FOR LEASE TWO DAYS LATER NOTICED THE TRANSMISSION IS STALLING ENGINE IS STALLING THERE IS NO POWER WHEN I HIT THE GAS THE CAR DOESN'T GO. IT HAPPENED IN MOTION ON THE STREET.

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3613.8%
ODI 11527849

Two problems: 1- this happened twice, after shutting and exiting the vehicle with the key fob, the vehicle goes crazy, lights start flashing, horn honking and the doors auto lock - very dangerous as my child was locked in the car for a few minutes until i was able to play with the key enough to get it to unlock. problem #2 driving vehicle and as coming to slow down it auto shuts off in middle of road, when trying to put it back into gear it says put foot on break and restart the car. it did restart but it is super dangerous as the car behind me…

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389.8%
ODI 11514584

1-Powertrain wobbles and vibrates at 70MPH / Safety issue and can cause shaft failure/accident due to a weak/worn-out mounts and cause the drive to loose control. 2- Control Arms/Ball Joints Defects at Factory - Going thru bumps the front-end will produce noise and vehicle will shift/skip-jump of the pavement. Safety hazard and can/will cause driver to loose control.

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2912.0%
ODI 11615231

I was driving at 65 mph on highway when warning screen came on ""Service Transmission Continue in D. Do not shift or turn engine off until you reach a desired location. You may not be able to shift again until serviced". Then warnings came up that each of the safety systems are disabled (lane assist, front collision, etc.). I was only a few miles from next. I slowed when exiting, car would not increase power when I tried to merge onto road, had to ride on shoulder to safe place to park. I put car in park, tried to shut it off, but it woul…

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1114.9%
ODI 11673278

I am unsure of what the complete issue is at this point. I have taken my car into two different dealerships multiple times and everybody keeps sending me back saying it’s running as it was designed. However, the things that’s experiencing it was not experiencing when I bought it, I would not have bought it And the list goes on. Has a random hesitation in the transmission. It revs way too high when shifting, it doesn’t downshift properly it doesn’t shift properly. There has been a groaning in the vehicle basically since day, one when downshiftin…

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836.4%
ODI 11722714

Heavy vibration of entire vehicle when in reverse. Occasional lack of power when accelerating. Issues with the transmission occasionally failing to shift gears.

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Unknown Or Other
1207.3%
ODI 10637749 · 30,000 mi

FUEL PUMP CONTINUES TO RUN AFTER CAR SHUT OFF. RESULT IS A DEAD BATTERY AND MY CAR IN THE SHOP. *TR

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587.2%
ODI 10598289 · 35,000 mi

IN APRIL MY CAR STARTED RANDOMLY NOT STARTING. IT'S HAPPENED 4 TIMES AND BEEN IN THE SHOP ONCE FOR THIS ISSUE. IT IS GOING AGAIN MONDAY 6/16 FOR THE SAME ISSUE. IT WILL RANDOMLY NOT START, IT RANDOMLY TRIES TO STALL ON ME. IT WILL RANDOMLY NOT RESPOND TO PUSHING THE POWER BUTTON. IT WILL RANDOMLY MAKE A HIGH PITCHED SQUEALING NOISE. IT IS VERY SCARY WHEN IT TRIES TO STALL BECAUSE I CAN BE RIDING DOWN THE INTERSTATE AT 65 MPH WHEN IT HAPPENS OR SITTING STILL AT A RED LIGHT. I DRIVE OVER 120 MILES PER DAY AND I CANNOT BE STRANDED OR STALL OUT IN …

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27111.4%
ODI 10507288 · 100 mi

WHEN OPERATING THE VEHICLE AT 52 MPH AND 1,200 RPM A HIGH PITCH GRINDING NOISE OF A METAL-TO-METAL TYPE APPEARS ON THE FRONT DRIVER SIDE. REPORTED TO THE DEALER AND TO CHRYSLER WITH NO RESOLUTION. ON-LINE FORUMS CONFIRM THIS PROBLEM OCCURS WITH MANY OTHER VEHICLES OF THE SAME MAKE AND YEAR. THIS IS A RECORDING OF THE PROBLEM: HTTP://WWW.YOUTUBE.COM/WATCH?V=JU1LSZLIEFO. *TR

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19214.1%
ODI 10744217 · 3,000 mi

NO ONE AT NHTSA CARES, I HAVE TIED INSTANT MESSAGE AND PHONE... THE RECALL 15V-461 HAS AN INCORRECT WEB ADDRESS, AND EVEN IF YOU DO GET TO THE SOFTWARE DOWNLOAD, IT IS NOT SOMETING THAT THE AVERAGE CONSUMER CAN LOAD. THE UCONNECT WEBSITE REQUIRES YOU TO TURN OFF YOUR SECURITY SOFTWARE ON YOUR COMPUTER TO DOWN LOAD, AND THEN THE STEPS FOR UPLADING TO THE VHEICAL ARE INSANE.

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3110.0%
ODI 10881708

I PURCHASED A NEW JEEP CHEROKEE SUMMIT VIN # [XXX] , BE ADVISED THE CAR CANNOT BE REGISTERED, AND IS IN RECALL . THE DEALERSHIP STOPPED RETURNING PHONE CALLS ,AND CANNOT BE REACHED . I BELIEVE THERE IS SOME TYPE OF FRAUD ONGOING, IF THIS CANNOT BE RECTIFIED IMMEDIATELY , I AM LEFT WITH NO OTHER RECOURSE THAN TO NOTIFY THE POLICE , AND GET MY ATTORNEY'S INVOLVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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7620.9%
ODI 11016430 · 5,500 mi

I HAVE EXPERIENCED NUMEROUS INSTANCES OF THE VEHICLE REMAINING IN RUN MODE AFTER I PUSH THE STOP BUTTON TO SHUT IT DOWN. THIS ONLY OCCURS WHEN THE ESS (ENGINE STOP/START) IS ENABLED. MY INITIAL BELIEF WAS THAT THE ESS WAS RESTARTING THE VEHICLE. UPON FURTHER OBSERVATION, I NOW BELIEVE THAT THE VEHICLE IS IGNORING THE STOP BUTTON INPUT. I REALIZED THAT THIS IS A SAFETY ISSUE WHEN THE VEHICLE FAILED TO SHUT DOWN AT A GAS STATION AND I REFUELED WITH THE ENGINE RUNNING. I FAILED TO REALIZE THAT THE VEHICLE HAD NOT SHUT DOWN DUE TO EXCESSIVE N…

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26731.3%
ODI 11072268

DISPLAY DASH SCREEN SHUTS OFF AND ON APPX EVERY 30 SECONDS, REBOOTS, AND OVERHEATS, DRIVING OR STATIONARY.

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7720.9%
ODI 11185518

DUE TO ISSUES WITH RADIO'S CORE SOFTWARE, THE DISPLAY OF THE CAR WHICH CONTROL ALL VITAL FUNCTIONS OF THE CAR INCLUDING TEMPERATURE CONTROL GOES INACCESSIBLE WHILE CAR IS IN MOTION. IT IS ACCESSIBLE ONLY WHEN CAR COMES TO A COMPLETE STOP AND SOFTWARE IS ALLOWED TO REBOOT WHICH TAKES MORE THAN 20 MINUTES. THIS IS SO AGAINST THE SAFETY BECAUSE THE MAIN CORE CONTROLLING UNIT OF THE CAR IS OF NO USE DUE TO THIS PROBLEM. THERE IS NO DEFINITE SOLUTION AND ANSWER BY THE DEALERSHIP, SERVICE BRANCH, UNCONNECT CUSTOMER CARE AND STAR TICKET SYSTEM. THE CA…

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6326.5%
ODI 11287558 · 500 mi

I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.

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5513.6%
ODI 11395797 · 486 mi

I STOPPED ON A SLIGHT FORWARD FACING HILL, PUT THE CAR INTO P FOR PARK SO IT WAS STATIONARY, AND TURNED IT OFF. I GOT OUT, AND WALKED AROUND THE CAR TO OPEN THE BACK PASSENGER SIDE DOOR TO LET MY SON OUT. THEN AFTER ABOUT 1 MINUTE OF BEING PARKED CORRECTLY, THE CAR STARTED ROLLING FORWARD DOWN THE HILL ON ITS OWN (NOTE THAT THE WHEELS WERE TURNING SO THE CAR WAS NOT SLIDING). LUCKILY I GOT MY SON OUT, AND THEN THE CAR STOPPED ON ITS OWN AFTER ABOUT 30 YARDS (UNCLEAR IF IT STOPPED AS THE BRAKES ENGAGED AGAIN OR THE HILL WAS SOT ENOUGH THAT IT ST…

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3714.2%
ODI 11527537

From the time the vehicle is started, there is an approximate 15 second delay for the backup camera and rear cross traffic alert to display a live view when in reverse and the vehicle is in motion. I.E. putting the vehicle in reverse immediately after starting the engine will show a frozen, then 1-2 second delayed view of the actual image when in reverse. This problem happens any time the vehicle is started, and corrects after about 15 seconds, when finally an actual live view is displayed by the backup camera when in reverse.

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6316.3%
ODI 11503232

Backup camera not working 80% of time. Dealership has determined a software issue to be fixed within 4 months. Brand new with less than 500 miles. Vehicle is large and somewhat unsafe to operate until repaired.

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3012.4%
ODI 11569598

I bought this vehicle 2weeks ago and she drove it Iowa. The next morning when she went to drive it, the battery was totally dead. Technician at Jeep Dealership it’s a software problem and they could take out that chip of the Telematics box is causing battery drain.

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1418.9%
ODI 11661179

I was driving down the highway and the sunroof just busted out of nowhere. There wasn’t any debris or anything around.

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29.1%
ODI 11747173

Odometer fraud: On [XXX], I purchased 2026 Jeep Grand Cherokee VIN [XXX] from Clay Cooley Dallas Dodge as "new." Federal Odometer Disclosure Statement and Retail Installment Contract stated 10 miles. Actual odometer at delivery: 124 miles after dealer disclosed dead battery replacement delayed delivery. No corrected Federal Odometer Disclosure Statement was provided as required by 49 USC 32705. Vehicle delivered was non-conforming to advertised characteristics: 1. Dealer digital showroom pictured 2026 Grand Cherokee with captain's chairs, 3r…

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Air Bags
422.6%
ODI 10519493 · 32,500 mi

ON JUNE 2 AFTER CLEANING THE CAR AT THE CAR WASH (MANUALLY) ON THE WAY BACK TO OUR HOME ALL THE LIGHTS OF THE DASHBOARD LIT UP FOR ALL SERVICES TO BE DONE AND THE WIPERS ACTIVATED BY THEMSELVES. THE SAFETY BELTS ARE NO LONGER WORKING AND THE LIGHTS OF THE CAR ARE NOT FUNCTIONAL. YOU DO NOT HAVE BLINKERS, SEAT BELTS OR BRAKE LIGHTS. THE RPM NEEDLE GOES UP AND DOWN RANDOMLY AND THE ENGINE CONTINUES TO REV UP AND DOWN. THE BRAKES FEEL AS IF THEY ARE NOT WORKING TO FULL STRENGTH, CAR WAS TURNED OFF AND RESTARTED TO SEE IF PROBLEM WITH DASHBOARD STI…

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334.1%
ODI 10575125 · 15,858 mi

TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT WAS DRIVING 25 MPH AND ANOTHER VEHICLE CRASHED INTO HER DRIVERS SIDE DOOR AT APPROXIMATELY 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE DRIVERS SIDE DOOR WAS PUSHED IN AND THE REAR DRIVERS SIDE DOOR FELL OFF OF THE VEHICLE. THE VEHICLE WAS EQUIPPED WITH SIDE AIR BAGS. THE CONTACT WAS FORCED TO EXIT THE VEHICLE USING THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. A REPRESENTATIVE WITH THE MANUFACTURER STATED THAT A REQUEST WOULD BE SUBMITTED TO A SPECIAL IN…

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2098.8%
ODI 10543590 · 6,000 mi

UPON STARTING MY 2014 JEEP GRAND CHEROKEE OVERLAND, ALL OF THE WARNING LIGHTS CAME ON AND REMAINED ON. THIS INCLUDED, BUT WAS NOT LIMITED TO: AIRBAGS, ELECTRONIC STABILITY CONTROL, ABS BRAKE SYSTEM,CHECK ENGINE LIGHT, AND OTHERS. THE MESSAGES IN THE DASHBOARD INFORMATION SCREEN INDICATED VARIOUS FAILURES AND THE NEED TO SERVICE IMMEDIATELY. THE REAR BACKUP CAMERA ALSO BECAME NON FUNCTIONING. AFTER SHUTTING DOWN THE VEHICLE, WAITING SEVERAL MINUTES AND THEN RESTARTING, THE PROBLEMS CONTINUED. OUT OF SAFETY CONCERNS, I CALLED THE NEAREST JEEP DE…

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1037.6%
ODI 10733158 · 9,500 mi

TL* THE CONTACT RENTED A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON A SLOPE, THE VEHICLE SHIFTED INTO DRIVE WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE CRASHED INTO A METAL POST AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 9,500.

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113.5%
ODI 10839068 · 2,200 mi

TL* THE CONTACT RENTED A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE FORCEFULLY. THE DRIVER SIDE AIR BAGS DEPLOYED AND LEAKED A CHEMICAL SUBSTANCE ONTO THE DRIVER'S CLOTHING, WHICH CONTACTED THE ABDOMEN AREA AND CAUSED A SEVERE BURNING SENSATION TO THE SKIN. THE CONTACT ALSO SUSTAINED BRUISING TO THE RIGHT BREAST FROM THE SEAT BELT WEBBING. IN ADDITION, THE ENTIRE ABDOMEN AREA BECAME SWOLLEN AND THE RIGHT LOWER SIDE WAS MORE SEVERELY SWOLLEN. THE CON…

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154.1%
ODI 11120565 · 34,010 mi

TAKATA RECALL. MY JEEP GRAND CHEROKEE LAREDO 2017 WAS BEING DRIVEN ON HIGHWAY 52 IN JUANA DIAZ PUERTO RICO. AT THE TIME IT HAD STARTED RAINING AND THE VEHICLE WAS GOING BETWEEN 55-60MPH. THE "SERVICE ELECTRONIC STABILITY CONTROL" MESSAGE CAME ON DURING THE WEEK TWICE BUT THEN IT NEVER CAME UP AGAIN, ON THIS DAY THE MESSAGE DID NOT SHOW UP AT ALL AND WHILE DRIVING THE VEHICLE PULLED TOWARDS THE DRIVER SIDE (LEFT) AND CRASHED INTO THE SECURITY SECURITY FENCE, AFTER THIS CONTROL OF THE VEHICLE WAS LOST AND THE BRAKES STOPPED RESPONDING WHICH LEAD …

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242.8%
ODI 11144724 · 195 mi

I WAS TRAVELING SOUTH ON CAMBRIDGE RD. AS I WAS APPROACHING A SHOPPING PLAZA, A VEHICLE WAS ATTEMPTING TO EXIT THE PARKING LOT OF THE PLAZA ALSO HEADING SOUTH. AS THE VEHICLE WAS ATTEMPTING TO MAKE THE LEFT HAND TURN, IT PULLED IN FRONT OF MY CAR, DRIVING ME OFF THE ROAD. I HAD TO SWERVE OUT OF THE WAY TO AVOID HITTING THAT CAR, AND WHEN I DID I CRASHED INTO AN ELECTRICAL POLE, DESTROYING THE ENTIRE FRONT END AND TOTALING THE CAR. THE AIRBAGS DID NOT DEPLOY AND THIS IS WHY I'M FILING THIS REPORT.

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184.9%
ODI 11271404 · 10,500 mi

VEHICLE STRUCT POLE ON PASSENGER SIDE, AT APPROXIMATELY 40 MPH, AND SIDE AIR BAGS DID NOT DEPLOY. EXTENSIVE DAMAGE TO THE ENTIRE PASSENGER SIDE INCLUDING DOOR INTRUSION INTO THE CABIN. BOTH MAJOR SUPPORT PILLARS WERE BENT AND SIDE WINDOWS SHATTERED.

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177.1%
ODI 11315434 · 2,643 mi

I WAS INVOLVED IN A HEAD ON COLLISION WITH A SNOW PLOW MOUNTED TO A FORD F-250 WHERE SIGNIFICANT FRONT END DAMAGE WAS DONE TO THE VEHICLE, AND THE AIRBAGS DIDN'T DEPLOY. THERE'S NO WAY POSSIBLE THESE AIRBAGS SHOULD HAVE NOT BEEN DEPLOYED.

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194.7%
ODI 11440372

This vehicle has been involved in two significant front end accidents and a rear end accident and the airbags have failed to deploy on impact during all three accidents. Direct damage occurred to the bumpers of the vehicles during all three incidents as well.

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83.1%
ODI 11649045 · 30,000 mi

The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while his stepdaughter was driving at 40 MPH during rainy conditions, the railroad track poles were lowered. The contact's daughter crashed the front of the vehicle into the railroad poles. There were no warning lights illuminated. The driver’s and passenger’s side air bags did not deploy. The vehicle came to a stop when the railroad poles landed in the middle of the vehicle. There was property damage to the railroad poles. A police report was filed. The contact and the passe…

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102.6%
ODI 11508093

I was in a head on collision with another car. None of my airbags deployed. The fire department and police department were concerned and shocked that they did not deploy. They cut the wiring to the battery for fear it would deploy late and I was injured in the car with a firefighter holding my neck. My car was a total loss.

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10.4%
ODI 11595716

Speedometer does not function. We have no idea how fast or slow we are going at any given time. It shows random speeds. Fearful we could cause an accident by unknowingly driving too fast or too slow. The speedometer display indicates we are going 40+ mph while we are sitting absolutely still at stop lights & that we are traveling at a variety of speeds including 0 mph while keeping up with traffic on the interstate. Tachometer does not function. The rpm gauge fluctuates wildly while idling and while the vehicle is in motion. Gear Display does…

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56.8%
ODI 11731282

Was in a head on collision with a lifted Silverado. my vehicle going 35 and other vehicle approximately going 50, took out almost my entire front driver side. No air bags Went off, accident happened @5:55am jeep app says “air bag failure” @ 6:08am

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00.0%

No examples available for this selection.

Service Brakes
27716.9%
ODI 10469611 · 1,000 mi

I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT RANDOM TIME, THE BRAKES SOMETIMES DON'T WORK ALL THE WAY, THE ENGINE JUMPS WHEN SWITCHING GEARS AND MOST RECENTLY MY CHECK ENGINE LIGHT CAME ON, THE CAR WOULD NOT ACCELERATE AND THE RPMS WOULD NOT GO PAST 1.5 EVEN WHEN FLOORING IT & THERE WERE LOUD CLICKING NOISES WITH A LOUD FAN. THIS TIME…

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14117.6%
ODI 10497839 · 1,500 mi

ON 4 SEPARATE TIMES I ATTEMPTED TO SLOW THE VEHICLE ON THE HIGHWAY, APPLIED THE BRAKE PEDAL AND THE PEDAL WAS LOCKED/FROZEN. I BROUGHT THE VEHICLE TO THE DEALER I BOUGHT IT FROM, THEY DIDN'T FIND A PROBLEM GAVE ME THE CAR BACK. I CALLED JEEP THEY TOLD ME TO BRING IT TO ANOTHER DEALER, I DID. I LEFT THE CAR THERE 10 DAYS THEY TOLD ME THEY COULD NOT REPLICATE THE PROBLEM SO THERE WAS NOTHING THEY COULD DO OR JEEP/CHRYSLER COULD DO. I DROVE THE CAR HOME FROM THE DEALER AND THE EXACT PROBLEM HAPPENED 20 MINUTES AFTER LEAVING THERE. I WILL NOT DRIVE…

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25210.6%
ODI 10533524 · 3,500 mi

HUGE ISSUE ? FIVE TIMES NOW, AS I'M DRIVING DOWN THE ROAD, THE DASHBOARD HAS LIT UP "BRAKE" IN RED AND THE VEHICLE WILL START BRAKING FOR NO REASON. I WILL NOT HAVE THE CRUISE CONTROL ON AND TWO OF THE FOUR TIMES, THERE WERE NO CARS AROUND ME. THIS WOULD SEEM TO BE A HUGE SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS ON THE ROAD. THIS VEHICLE HAD LESS THAN 3500 MILES ON IT WHEN THE FIRST OCCURRENCE HAPPENED. *TR

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392.9%
ODI 10706564 · 2,500 mi

THIRD TIME OF INCIDENT. WHILE PARALLEL PARKING, AND SHIFTING FROM REVERSE INTO DRIVE, WHILE FOOT IS STILL ON THE BRAKE THE VEHICLE REVS AND LURCHES FORWARD. 1ST 2 TIMES INVOLVED PARKING ON SNOW/ICE. TODAY, WITH A DRY STREET AND SNEAKERS, VEHICLE BEGAN TO REV. I ATTEMPTED TO SHIFT INTO PARK TO AVOID LURCHING FORWARD BUT FAILED TO DO SO IN TIME. WHEN VEHICLE REVS, I HOLD ONTO STEERING WHEEL AND PRESS BRAKE WITH ALL MY STRENGTH BUT UNABLE TO PREVENT THE FORWARD MOVEMENT. *TR

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227.1%
ODI 10861464 · 724 mi

THE SUMMIT MODEL IS EQUIPPED WITH DRIVING SENSORS THAT ACTUATE THE AUTOMATIC BRAKING. WHEN BACKING OUT OF MY DRIVEWAY WHICH HAS A SLIGHT INCLINE, THE BRAKE ALARM GOES OFF AND THE BRAKES SUDDENLY ENGAGE. I HAD THE 2015 MODEL (FCA REPLACED UNDER LEMON LAW) AND THE ALERT SYSTEM NEVER WENT OFF. (VIDEO AVAILABLE)

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298.0%
ODI 10958797 · 25 mi

18 DAYS AFTER PURCHASING MY GRAND CHEROKEE THE CAR SUDDENLY FELT LIKE IT WAS DRAGGING SOMETHING AND HAVING A DIFFICULT TIME MOVING. IT FELT LIKE THE EMERGENCY BRAKE WAS ON, BUT THE WAS NOT LIGHT INDICATOR. WHEN WE PULLED OVER THE WHEELS WERE RED HOT AND WHEN WE DROPPED WATER ON IT TO SEE HOW HOT IT WAS THE WATER SIZZLED. WE ENGAGED AND THEN DISENGAGED THE PARKING BRAKE JUST TO MAKE SURE IT WASN'T ON FOR SOME REASON. WE HAD THE CAR PUT ON A FLATBED AND TAKEN TO THE DEALERSHIP. A WEEK LATER THEY SAID IT WAS FIXED, WE PICKED IT UP DROVE IT T…

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293.4%
ODI 11079986 · 2,400 mi

DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE…

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4913.3%
ODI 11204418 · 23,000 mi

TL* THE CONTACT LEASES A 2019 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS ACCELERATING FROM A STOP, THE PRECEDING VEHICLE STOPPED SUDDENLY. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE BRAKES FAILED TO ENGAGE. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO BAYSIDE CHRYSLER JEEP DODGE (212-19 NORTHERN BOULEVARD, BAYSIDE, NEW YORK 11361, [phone removed]) WHERE IT WAS DETERMINED THAT THE BRAKES PERFORMED NORMALLY AND NO FAILURE WAS FOUND. THE MANUFAC…

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135.5%
ODI 11287558 · 500 mi

I WAS SLOWLY BACKING INTO A DRIVEWAY WHEN THE JEEP GRAND CHEROKEE SUDDENLY ACCELERATED ON ITS OWN. I REPEATEDLY HIT THE BRAKE PEDAL BUT THE JEEP WOULDN'T STOP; INSTEAD IT KEPT GOING FASTER. IT SMASHED INTO THE GARAGE DOOR AND THE BRICK WALL OF THE GARAGE, DEMOLISHING THEM. THE JEEP WAS BRAND NEW WITH ONLY 500 MILES DRIVEN, AND IT WAS EQUIPPED WITH A COMPLETE SAFETY PACKAGE THAT SHOULD HAVE AUTOMATICALLY STOPPED IT BEFORE AN IMPENDING IMPACT BUT IT DID NOT DO SO. THIS WAS AN EXTREMELY TERRIFYING EXPERIENCE AND IT FELT LIKE A NIGHTMARE.

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286.9%
ODI 11395797 · 486 mi

I STOPPED ON A SLIGHT FORWARD FACING HILL, PUT THE CAR INTO P FOR PARK SO IT WAS STATIONARY, AND TURNED IT OFF. I GOT OUT, AND WALKED AROUND THE CAR TO OPEN THE BACK PASSENGER SIDE DOOR TO LET MY SON OUT. THEN AFTER ABOUT 1 MINUTE OF BEING PARKED CORRECTLY, THE CAR STARTED ROLLING FORWARD DOWN THE HILL ON ITS OWN (NOTE THAT THE WHEELS WERE TURNING SO THE CAR WAS NOT SLIDING). LUCKILY I GOT MY SON OUT, AND THEN THE CAR STOPPED ON ITS OWN AFTER ABOUT 30 YARDS (UNCLEAR IF IT STOPPED AS THE BRAKES ENGAGED AGAIN OR THE HILL WAS SOT ENOUGH THAT IT ST…

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135.0%
ODI 11528096

Twice in the last month I was driving to work on a two lane road without any objects in the roadway and the forward collision warning system automatically applied the breaks hard enough for my coffee to splash out of my coffee cup. It occurred at almost the same spot on the road. However, I drive this road at least twice a day. I'm concerned that it might apply the breaks randomly while driving on the highway, thus causing an accident. I have reported it to the dealer. Despite me relaying my safety concern to them, I am unable to get an ap…

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225.7%
ODI 11519297

On four separate incidences, the automatic emergency brake engaged while driving the vehicle at speeds in excess of 30 mph. There was no warning or reason for the emergency brake to engage. This resulted in the car needing to be towed to the dealer on two occasions as the vehicle froze and was not drivable. The dealer states they are unable to diagnose the problem or fix it as there are no codes that populate during the diagnostic session. This is an obvious safety hazard as this is a family vehicle with two small children in the rear seats.

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177.0%
ODI 11595716

Speedometer does not function. We have no idea how fast or slow we are going at any given time. It shows random speeds. Fearful we could cause an accident by unknowingly driving too fast or too slow. The speedometer display indicates we are going 40+ mph while we are sitting absolutely still at stop lights & that we are traveling at a variety of speeds including 0 mph while keeping up with traffic on the interstate. Tachometer does not function. The rpm gauge fluctuates wildly while idling and while the vehicle is in motion. Gear Display does…

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68.1%
ODI 11654077

brand new 2025 jeep grand Cherokee less than 3 weeks old - I just got into an accident last night on the freeway my car began to decelerate and accelerator completely stopped working. I noticed an AEBS alert and engine light on the dash but came close to no other cars for this to have come on. Came to a complete stop and I look down and the car is in park. I was unable to put the car back in drive on the freeway. Put on my hazards and called 911 immediately, knowing how dire the situations was, while trying to find a way to get moving, and watc…

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14.5%
ODI 11747221

I purchased a new 2026 Jeep Grand Cherokee on May 9, 2026. On June 4, 2026, less than one month after purchase, the vehicle experienced a sudden brake system failure while I was driving. The brake pedal became hard and unresponsive, the ABS warning lights illuminated, and the vehicle had very limited stopping power. Fortunately, I was able to safely drive the vehicle to the dealership without an accident or injuries. The dealership diagnosed the problem as a failed brake booster (part # 68734134AB) requiring replacement. However, the replaceme…

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Fuel/Propulsion System
21613.1%
ODI 10467069 · 1,535 mi

I STARTED THE ENGINE OF MY 2012 JEEP AND AS SOON I BEGAN TRAVELING WITH THE JEEP FLUIDS POURED FROM THE MIDDLE OF THE ENGINE. I DID NOT NOTICE THIS UNTIL I STOPPED THE VEHICLE AFTER DRIVING 10 MINUTES. THE COMPUTER DID NOT SHOW ANY SIGNS OF AN ERROR OR ENGINE TROUBLE. WHEN I STOPPED THE VEHICLE AND LOOKED UNDER THE FRONT OF THE CAR I SAW A STEADY STREAM OF ORANGE LIQUID POURING FROM THE MIDDLE OF THE ENGINE. THIS FLUID WAS ENGINE COOLANT. I IMMEDIATELY HAD THE VEHICLE TOWED TO A LOCAL CHRYSLER SERVICE STATION. MY JEEP HAS BEEN WITH THE SERVICE…

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10312.8%
ODI 10610767 · 18,000 mi

I WAS DRIVING HOME FROM A SKI WEEKEND IN UPSTATE NY IN JANUARY AND TRAVELING ON THE INTERSTATE AT APPROXIMATELY 65MPH, THE TEMPERATURE OUTSIDE WAS BELOW FREEZING AND I WENT TO APPLY THE BRAKES TO SLOW DOWN FOR UPCOMING TRAFFIC AND THE PEDAL WAS HARD AND THE BRAKES DID NOT ENGAGE, I PUMPED THE PEDAL AND REMAINED CALM AND HOPED THAT THE POWER WOULD COME BACK TO THE PEDAL AND LUCKILY IT DID AFTER A 3 PUMPS TO THE PEDAL AND TOOK ABOUT 5 SECONDS. WE AVOIDED A NEAR FATAL COLLISION IF IT WASN'T FOR MY QUICK THINKING AND REMAINING CALM. I BROUGHT THE …

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1235.2%
ODI 10511545 · 810 mi

THE VEHICLE STALLED FOR NO REASON. IT TOOK MULTIPLE ATTEMPTS (APPROX 10 TIMES) TO RESTART THE VEHICLE. IT WOULD START AND I COULD DRIVE 40-50 YARDS AND WOULD STALL AGAIN. MULTIPLE LIGHTS CAME ON SUCH AS VEHICLE IN GEAR (IT WASN'T), ETC. ONCE IT DID RESTART AND I WAS ABLE TO DRIVE TO THE DEALER THE CHECK ENGINE LIGHT STAYED ON. THE VEHICLE HAS DONE THIS TWICE NOW WITHOUT CAUSE (I HAVE ONLY HAD THE VEHICLE FOR 4 WEEKS). THE JEEP DEALERSHIP KEPT THE VEHICLE FOR A COUPLE DAYS. THEY WERE FINALLY ABLE TO RESET THE CODES AND DID A SOFTWARE UPDA…

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745.4%
ODI 10711898 · 33,000 mi

THE CHECK ENGINE LIGHT COMES ON WHEN THE FUEL GAUGE DROPS BELOW 3/4 FULL AND THEN SHUTS OFF WHEN THE FULL GAUGE READS 1/4 FULL. THE PROBLEM IS THAT WHEN THE LIGHT COMES ON IT DISABLES THE REMOTE START FUNCTION WHICH IS SORELY MISSED IN NEW ENGLAND WINTERS. THIS HAVE HAPPENED AT LEAST 10 TIMES THIS WINTER IF NOT MORE AND THE DEALER COULD NOT HELP. *TR

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289.0%
ODI 10938837 · 6,900 mi

LESTER GLENN DEALERSHIP, TOMS RIVER, NJ DOES NOT ACKNOWLEDGE THIS RECALL!

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318.5%
ODI 10990771

THE VEHICLE DOESN'T SHIFT GEARS PROPERLY WHEN MOVING. IT MOSTLY HAPPENS ON A REGULAR STREETS IN DAY-TO-DAY DRIVING I'VE NOT NOTICED IT AT HIGHER SPEEDS. THE RPMS GO UP REALLY REALLY HIGH AND YESTERDAY WHEN I WAS GETTING ONTO A SMALLER HIGHWAY FROM A MAIN HIGHWAY IT'S SLID INTO ALMOST A NEUTRAL STATE, IT DIDN'T STALL BUT DIDN'T ACCELERATE EITHER ON THE TURN COMING OFF LIGHT . THIS IS HAPPENS FREQUENTLY SINCE I GOT THE CAR IN FEBRUARY AND I BROUGHT IT TO THE DEALER A FEW WEEKS AGO AND THEY SAID THEY UPDATED SOME KIND OF SOFTWARE. IT HASN'…

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445.2%
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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71.9%
ODI 11466467

My vehicle stop running at the light. I got it started again and turned left and it died about a block from the light. Then it would not start. Hard it towed home and the rear wheels locked up when they tried to dropped the car off in the drive way. Could not take it out of gear. The next day it started up and was able to move it. Made an appoint to have it checked our four days later and it would not start. Took it to the shop and they could not move it off the back of the flatbed. Brought it back home. Then the batteries died. Tried …

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177.1%
ODI 11329112 · 88 mi

LEASED MY GRAND CHEROKEE 2020. DROVE THE CAR TWICE. IT WASN'T EVEN 24 HRS SINCE I HAD THE CAR, MY CAR BROKE DOWN THE 2ND TIME I DROVE IT (ON A FRIDAY). I WAS WAITING ON LINE FOR MY SONS GRADUATION. IT WAS A DRIVE THROUGH GRADUATION BECAUSE OF COVID-19. I WAS THE 1ST ON LINE AND HAD 50 CARS BEHIND ME. WHEN I WAS ASKED TO PROCEED MY GEAR DIDN'T SHIFT. I TURNED THE CAR OFF AND TRIED RESTARTING IT AND IT DIDN'T START. HAD TO GET THE CAR TOWED TO A DEALER. I WAS TOLD ID HAVE TO WAIT TILL MONDAY. CALLED JEEP TO COMPLAIN. I ASKED FOR A LOANER AND WAS …

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389.4%
ODI 11376781

MY GRAND CHEROKEE HIGH ALTITUDE 2021 START JERKING DURING ACCELERATION AT 500 MILES APROX. THEN THE PROBLEM WAS MORE CONTINUES AND IN PARKING OR NEUTRAL THE CAR START JERKING, VIBRATION ENGINE AND EXHAUST SMELL WEAR. CHECK ENGINE FLASING. CODE P0304 WAS REGISTERED.

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4015.3%
ODI 11657607

Once a week or so, the vehicle will experience motive power loss while driving. Typically, it's for 3 or 4 seconds and is accompanied by a blinking red "Service Hybrid Electric Vehicle System" warning light on the dashboard. This is very dangerous because for those 3 or 4 seconds, the vehicle will not accelerate/maintain speed. I've had the vehicle at the dealership for the same reason multiple times. The dealership has tried to identify the root cause but so far has not been successful.

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5213.5%
ODI 11535615

Brand new car purchased on July 12, 2023, with 84 miles. In 19 days the car has been in service for 3 days to date, left stranded with all the listed issues. 1.Navigation screen randomly goes blank/black while driving 2.Audio Bluetooth connection randomly not allowing me to hear or be heard by caller 3.Rear AC system is not blowing air, even when front AC is set to lowest setting 4.Cell wireless charging blue light, but there is no actual charging happening 5.USB plugin not actually charging 6.Driver Assist lanes disappearing 7.Auto Drive s…

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4217.4%
ODI 11562944

Fuel gauge does not display accurate fuel amount. Gauge is stuck in 3/4 full tank hereby misleading how much fuel is in vehicle. This is on a brand new delivered jeep. Risk of running out of fuel with no warning whatsoever.

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1216.2%
ODI 11663539

I was driving within a city and came to a red light. Since my car is a hybrid (2025 Jeep Grand Cherokee 4xe, also I just purchased this lease in April 2025) the car will switch to the EV battery when I come to a halt and when I propel forward the car will either remain on the EV battery (if the battery has mile range) or it will switch to the engine. As the light turned green and i pushed the pedal to move forward, my car began to move forward using the EV battery but when the car attempted to switch to the engine, it tripped and my car would n…

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313.6%
ODI 11722714

Heavy vibration of entire vehicle when in reverse. Occasional lack of power when accelerating. Issues with the transmission occasionally failing to shift gears.

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Seats
120.7%
ODI 10934087 · 15,000 mi

CREAKING SOUND FROM PASSENGER'S SEAT WHEN TURNING WITH AND WITHOUT THE SEAT BEING OCCUPIED. DEALERS DO NOT KNOW HOW TO FIX IT. THEY SAID IT WAS A MANUFACTURER DEFECT.

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556.9%
ODI 10865208 · 50,000 mi

MY JEEP WAS REAR ENDED AT 50 MPH WHILE AT A STANDSTILL. I WAS READY TO TURN LEFT IN IN THE LEFT LANE. VEHICLE CAME UP BEHIND ME IN THE WRONG LANE AND DID NOT SLOW AND HIT ME FULL SPEED. . AIRBAGS DID NOT DEPLOY. HEADRESTS CAME APART AND SPLIT INTO TWO PIECES THROWING MY HEAD AND BODY FORWARD. I WAS THE DRIVER. BACK END OF CARWAS HIT SO HARD IT WAS PUSHED UNDER THE CAR. ACCIDENT WAS ON 5/20/15

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31613.3%
ODI 10536881 · 1,700 mi

I WAS REAR ENDED BY A CAR TRAVELING +65 MPH WHILE I WAS TRAVELING 15 MPH. THE CAR SUSTAINED OVER $15,000 IN DAMAGE, HOWEVER MY CONCERN IS OVER THE DRIVERS SEAT WHICH CAME OF TRACK AND WAS BADLY MISALIGNED. FURTHERMORE, MY CAR HAS BEEN IN THE SHOP FOR OVER 56 DAYS NOW, AND THE PARTS REQUIRED TO FIX THE SEAT ARE NOT AVAILABLE. I HAVE BEEN GIVEN NO APPROXIMATE DATE OF HAVING THE SEAT FIXED AND AM WITHOUT A CAR INDEFINITELY. I HAVE ALSO BEEN TOLD THAT MANY OTHER S ARE WAITING FOR THIS PART, AT LEAST 57 CASES OF SPECIAL ORDER, LEADING ME TO BE…

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28921.3%
ODI 10875784 · 11,000 mi

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE GEAR SHIFTER INDEPENDENTLY SWITCHED INTO THE NEUTRAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). ON SEVERAL OCCASIONS, THE FRONT DRIVER SEAT READJUSTED INDEPENDENTLY. THE CONTACT STATED THAT THE SEAT ADJUSTMENT WARNING INDICATOR ILLUMINATED ONLY WHEN THE VEHICLE WAS IN PARK. THE MANUFACTURER WAS NOTIFIED OF THE FAI…

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82.6%
ODI 11217702 · 38,000 mi

PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.

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184.9%
ODI 11019825 · 5,500 mi

THE VEHICLE MEMORY SYSTEM IS NOT WORKING AT ALL, WE BOUGHT IN 12/2016 AND SOMEWHERE IN 6/2017 IT STOPPED WORKING, IF YOU KNOW ANYTHING ABOUT CARS THE MEMORY SYSTEM CONTROLS MANY ASPECTS OF THE VEHICLE THAT DO NOT HAVE ANYTHING TO DO WITH THE SEAT, STEERING WHEEL, MIORROR'S, AND RDS, IT ALSO CONTROLS ENGINE FUNCTIONS AND SAFETY SYSTEMS, AIR BAGS, SEATBELTS, BRAKES., WHY THE VEHICLE LEARNS YOUR DRIVING HABITS AND WHEN YOU USE DIFFERENT SETTINGS FOR DIFFERENT DRIVERS, NOW IT HAS CONTROL OVER YOUR VEHICLE AND DRIVING HABITS OR ANOTHER DRIVERS HABIT…

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404.7%
ODI 11255458 · 6,747 mi

POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.

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82.2%
ODI 11348743 · 12,000 mi

THE LOWER LEATHER DRIVER'S SEAT HAS LOST IT'S BOLSTERING WITHIN ONE YEAR OF PURCHASE. THIS CAUSES THE DRIVER TO LOOSE LOWER SEAT SUPPORT WHICH ALLOWS THE SEATED DRIVER TO LEAN AGAINST THE DOOR WHILE DRIVING.

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10.4%
ODI 11760394

The copilot seat headrest violently detached from the base

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41.0%
ODI 11436594

While i was driving on slow moving traffic the engine was shut off, i select gear position to park and start the engine, that works but it happens few times,. Front passenger seat not align properly

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103.8%
ODI 11579080

The brake force will jump suddenly and fall back when the brake pedal is even maintained at a constant level while the vehicle is being braked to a stop or decelerating. This malfunctioning will lead to imprecise control of the distance to the front vehicle. Engine Wobbling when it is fully stopped with "D" gear engaged, especially when the transmission temperature comes up after a few hours of driving. It can be clearly felt that the entire vehicle is bouncing with the engine. Engine misfires when crawling after a cold start. Engine speed …

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51.3%
ODI 11538922

the program saving seat are never the same. it seems to be the random positions and constant adjusting of the seats . I took it to the dealer and they performed a re programming per a service bulletin. It didn't help. Took it back today and they can't find anything wrong with it. No codes and they confirmed the previous programming took and is up to date.

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31.2%
ODI 11712415

The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returni…

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11.4%
ODI 11706933

Had the kids loaded up ready to leave the house. Opened up the drivers door and my youngest pressed her feet on the drivers seat while in her car seat and the back of the seat was lifting up. I then investigated it further only to realize it was missing bolts.

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00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Electrical System3,993–44,750 mi17,500 mi74
ODI 11053802 · 590 mi

DASH AND RADIO SHUT OFF WHILE DRIVING ON THE FREEWAY

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ODI 11072270 · 1 mi

UNCONNECT SYSTEM IN MY 2018 JEEP GRAND CHEROKEE OVERLAND TURNS OFF AND ON BY ITSELF EVER 60 SECONDS WHETHER YOU ARE DRIVING OR STATIONARY. I BELIEVE IT STARTED THIS MORNING OR LAST NIGHT. YOU CANNOT USE BLUETOOTH, THE HEAT OR THE RADIO. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE LESS THAN 1 MONTH AGO AND THEY SAID I WAS THE 6TH REPORT TODAY AND THE VEHICLES IN THEIR LOT WERE DOING IT AS WELL. THEY STATED THAT THE UNCONNECT SYSTEM MIGHT HAVE BEEN HACKED.

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ODI 11083951 · 1,593 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, [phone removed]) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUE…

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Unknown Or Other6,175–33,436 mi15,328 mi48
ODI 11072270 · 1 mi

UNCONNECT SYSTEM IN MY 2018 JEEP GRAND CHEROKEE OVERLAND TURNS OFF AND ON BY ITSELF EVER 60 SECONDS WHETHER YOU ARE DRIVING OR STATIONARY. I BELIEVE IT STARTED THIS MORNING OR LAST NIGHT. YOU CANNOT USE BLUETOOTH, THE HEAT OR THE RADIO. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE LESS THAN 1 MONTH AGO AND THEY SAID I WAS THE 6TH REPORT TODAY AND THE VEHICLES IN THEIR LOT WERE DOING IT AS WELL. THEY STATED THAT THE UNCONNECT SYSTEM MIGHT HAVE BEEN HACKED.

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ODI 11082672 · 2,126 mi

I WOULD LIKE JEEP TO HAVE A SETTING ADDED TO THE CAR SETTINGS TO HAVE THE DEFAULT STATUS OF THE THE START STOP ENGINE SET TO OFF SO THAT THE DRIVER HAS THE OPTION TO HAVE IT OFF RATHER THAN PRESSING THE BUTTON EVERY SINGLE TIME. I WAS DRIVING THE YESTERDAY AND ALMOST GOT INTO AN ACCIDENT DUE TO THE LAG BETWEEN THE ENGINE STARTING UP AND ME PRESSING THE ACCELERATOR. IT POSES A DANGER TO THE DRIVE/PASSENGER AND OTHER MOTORISTS. THIS IS A SIMPLE SOFTWARE FIX THAT FIAT/CHRYSLER COULD SEND OUT TO ALL VEHICLES EQUIPT WITH THIS TECHNOLOGY.

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ODI 11092676 · 10 mi

I WAS DRIVING ON THE HIGHWAY AROUND 5:30AM. CLEAR TRAFFIC AND NO LARGE TRUCK IN FRONT. SPEED AROUND 65 MPH AND MY SUNROOF FAILED BY SHATTERING FOR AN UNKNOWN REASON AND GLASS FELL FROM TOP TO THE FLOOR. HAVE MINOR CUT AND THE GLASS. TRAVELING ON FREEWAY.

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Engine4,000–39,012 mi13,750 mi42
ODI 11080759 · 300 mi

I DROVE THIS VEHICLE TO WORK AND PARKED IT IN A PARKING STRUCTURE AT 8:00 IN THE MORNING. BY 4:00 IN THE AFTERNOON, THE VEHICLE WAS ENGULFED IN FLAMES. THE VEHICLE SAT ALL DAY IN THE STRUCTURE. UNKNOWN AS TO WHY IT CAUGHT FIRE, BUT THE FIRE ORIGINATED SOMEWHERE IN THE ENGINE COMPARTMENT. I TOOK DELIVERY OF THIS VEHICLE 8 DAYS BEFORE THIS HAPPENED AND IT ONLY HAD APPROXIMATELY 300 MILES ON IT. *TT *JS *DT *JB

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ODI 11084771 · 3,700 mi

SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD [phone removed] ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE ([phone removed]. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR …

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ODI 11089195 · 1,700 mi

UCONNECT MESSAGE CAME UP STATING THAT MY ENGINE LIGHT CAME ON WHEN ALL ACTUALITY IT WAS NOT, HOWEVER, I NOTICED MY VENTS BLOWING OUT COOL AIR WHEN I HAD ON THE HEAT. MY CAR WAS IN MOTION I WAS DRIVING DOWN A CITY STREET.

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Power Train4,000–36,000 mi16,961 mi43
ODI 11089930 · 4,056 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE WAITING AT A TRAFFIC LIGHT, THE 'SHIFT INTO PARK AND SELECT GEAR" MESSAGE DISPLAYED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE AFTERWARDS. THE CONTACT TURNED OFF THE ENGINE TWICE. UPON RESTARTING THE VEHICLE, A GEAR COULD NOT BE SELECTED. WHEN THE VEHICLE WAS RESTARTED A THIRD TIME, IT STARTED NORMALLY AND WAS ABLE TO SHIFT INTO THE DRIVE GEAR. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (WACONIA JEEP/CHRYSLER/DODGE, 905 STRONG DRI…

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ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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ODI 11101437 · 500 mi

MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.

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Fuel/Propulsion System3,225–9,500 mi4,500 mi20
ODI 11079986 · 2,400 mi

DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE…

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ODI 11083951 · 1,593 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, [phone removed]) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUE…

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ODI 11084771 · 3,700 mi

SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD [phone removed] ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE ([phone removed]. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR …

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SeatsToo few reports for a range36,697 mi4 (sparse)
ODI 11255458 · 6,747 mi

POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.

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ODI 11365169 · 38,750 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS …

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ODI 11366408 · 46,360 mi

WHILE SITTING IN MY JEEP (PARKED) I REACHED INTO THE BACK SEAT FROM THE DRIVER SEAT. THE DRIVER SIDE HEADREST POPPED RANDOMLY. I LOOKED UP HOW TO RESET IT AND IT APPEARS THIS HAS BEEN AN ISSUE SINCE 2014 DUE TO THE PLASTIC RETENTION CLIPS BREAKING AT RANDOM. SEEING AS HOW IT IS A SAFETY MEASURE TO REDUCE INJURY WHEN REAR ENDED I FEEL AS IF THIS IS SOMETHING JEEP SHOULD RECALL SINCE THIS HAS BEEN A REOCCURRING PROBLEM FOR ALMOST 5 YEARS.

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Vehicle Speed Control3,500–17,554 mi6,100 mi25
ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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ODI 11100020 · 3,500 mi

WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF D…

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ODI 11128093 · 4,000 mi

ON OCCASION, WHEN THE ACCELERATOR PEDAL IS PUSHED ALL OF THE WAY TO THE FLOOR, IT WOULD GET STUCK UNDER THE FLOOR MAT. THIS HAS HAPPENED ON MORE THAN ONE OCCASION. IT IS VERY DANGEROUS WHEN IT HAPPENS BECAUSE THE VEHICLE IS AT FULL THROTTLE AND THE BRAKES WILL NOT OVERCOME THE ENGINE. I'VE RESOLVED THE PROBLEM IN MY VEHICLE BY REMOVING THE FLOOR MAT. I CALLED JEEP CARES AND WARNED THEM OF THIS PROBLEM AND THEY SAID TO TAKE TO A DEALERSHIP TO HAVE IT LOOKED AT. THEY'VE KNOWN ABOUT IT FOR A COUPLE OF WEEKS. I'M REPORTING THIS WITH THE HOPE THAT Y…

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Service Brakes, Hydraulic55,554–85,500 mi70,750 mi18
ODI 11490325 · 48,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repai…

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ODI 11494113 · 31,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while stopped in a parking lot with the engine running and the vehicle in drive(D) with his foot on the brake pedal, the vehicle lunged forward when he removed his foot from the brake pedal to slightly move forward. The contact was attempting to move forward at approximately 1 MPH however, the vehicle suddenly lunged forward. The contact had to depress the brake pedal with force. The contact stated he was not aware of any warning lights being illuminated. The contact later received…

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ODI 11517574 · 78,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer due to the ABS warning light being illuminated. The contact took the vehicle to receive the recall repair under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact noticed that the recall stated that the repair would take 30 or more minutes however, the dealer completed the repair within 10 minutes. The failure persisted the gear shifter failed to display the correct gear that the vehicle had been shifted into. Addition…

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

24V838000 · 2024-11-0715 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-108None
ODI 11617583 · 95,000 mi

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer wa…

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ODI 11617992

The EGR Valve, Diesel Particulate Filter, and Intake Manifold failed at 88k miles. The EGR was replaced at 49k miles on October 4, 2021. The vehicle was taken to the dealer for MIL. The estimated repair cost is $11k. All components are filled with carbon deposits. The emissions system should provide a longer life than 88k miles. Is there a possible design defect with the emission ?

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ODI 11618404

I am experiencing recurring issues with the Uconnect infotainment system in my 2018 Jeep Grand Cherokee. Specifically, the system consistently experiences problems with: •⁠ ⁠Station changes •⁠ ⁠Navigation functionality •⁠ ⁠Connecting calls through Bluetooth using my phone's contact list •⁠ ⁠Randomly turning the heating and air conditioning system on and off These issues occur constantly, making it difficult to utilize the Uconnect features safely and effectively. I am concerned about potential safety implications, such as distracted drivi…

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2024-11324V838000
ODI 11626238

2018 Jeep Grand Cherokee Limited 3.6 L V6 Engines have a high rate of having HEAD GASKET problems around 100,000 miles causing vehicle to overheat and leak liquid into the cylinders damaging the engine. Please look into this problem at dealerships around the country with this year, make and model and discover how common of an issue this is with owners.

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ODI 11626793

The UConnect system has started to delaminate, causing a "ghost touch" action where various settings are being changed while driving. This includes constantly making noises as the screen is s being activated, redirecting the navigation system while driving, turning on radio randomly, changing driver and passenger seat settings, turning off defogging/defroster, making phone calls, including 411 or emergency help services, all of this while driving without any external input. It is very distracting and dangerous.

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ODI 11626832 · 25,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehi…

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2024-127None
ODI 11628953

The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD

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ODI 11629212

Radio screen delaminating and causing ghost touching. Dials unwanted phone calls. Turns the AC on when its negative outside and vice versa during the summer it was turning the heat on. Very distracting and hazardous. I have children in the vehicle and it has been a hazard multiple times.

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ODI 11629215

All-wheel drive is no longer working due to messages stating "service anti-lock brake system," "service air suspension immediately," and check engine light. All lights and cautionary messages came on at the exact same moment while coming out of park over a year ago. I have had the vehicle repaired twice, and the dealership says, "It is a wiring issue," but within a month after being repaired each time, the messages and issues begin happening again.

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2025-016None
ODI 11633694

Dear National Highway Traffic Safety Administration, I'm writing to report a critical safety concern regarding the 2018 Jeep Grand Cherokee's water pump design. As an owner, I've experienced persistent coolant leaks, which I've found is a widespread issue affecting many others. This problem stems from a fundamental design flaw in the water pump, not typical wear and tear. The issue centers on a small "freeze plug" that leaks when the engine reaches operating temperature. This plug serves no apparent purpose and causes premature failures and coo…

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ODI 11633709

UConnect screen delamination is causing "ghost touching" in system. Climate control, phone, music, vehicle controls - including air suspension settings, are all impacted depending on particular event. Some are just annoyance, some are safety concerns. Air suspension height adjustments and off road settings can be controlled in the UConnect screens. THE ONLY way to lock the air suspension for towing or jacking (tire repair, oil change, etc.) is through the UConnect screens. There are 1,000's of complaints about this system issue on Jeep forum…

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ODI 11636193

The screen on the Uconnect/stereo system has de-laminated. This causes ghost touches and the screen jumps around on its own. Controls switch on their own, from media, to navigation, to climate, to controls, etc…It will also make phone calls on its own and has even dialed 911. This all happens while driving. It causes a huge distraction which is a safety issue. It also makes the whole system inoperable. Based on my research this is a very common issue with 2018 Jeep Grand Cherokees.

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2025-023None
ODI 11642030

Shifter park select a gear and engine lights on

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ODI 11643991 · 40,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 35 MPH, both the ABS and traction control warning symbols would appear on the instrument panel. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…

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ODI 11645569

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

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2025-0310None
ODI 11646355 · 61,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle started to chime. The air bag warning light was illuminated. The contact pulled over to the side of the road to verify that the seat belt was buckled. The air bag warning light and the chime remained constant. The vehicle had not yet been taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

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ODI 11646929

My Jeep began having issues with the stability control light coming on. And the my brake lights would come on. and some notification around ABS brakes. Took it to a dealer and they said they couldn't fix it was part of a recall. A couple days later, I received the recall notice. The recall states there is no remedy. I have stopped driving my car because the brake lights come on intermittently and when I park someone where the lights will stay on for a long period of time. Sometimes they go off, sometimes not. The stability control light a…

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ODI 11647396 · 98,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 10 MPH, the wheels locked up. The contact was unable to identify which wheels had locked up. The vehicle began spinning in circles, and the vehicle crashed into a guardrail. The ABS warning light was illuminated. The contact was able to continue to drive; the driver sustained injuries to the head and lower back, and medical attention was provided. The air bags did not deploy. There was no reported fire or police report filed. The contact received notification …

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2025-047None
ODI 11652601

I have been experiencing slow crank issues for months now. The vehicle will have a slow crank then start. If it does not start on the first try, it will start on the second attempt. This concerns me as I've read many complaints regarding high pressure fuel pump issues on Jeep Grand Cherokees. I am concerned about my safety especially being stranded at night time. I was told I need to change the fuel pump. I called the dealership and was also told that many Jeep Grand Cherokees have been experiencing the same issue which was fixed by replacing …

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ODI 11652673

I just bought this vehicle in February. Since then, about 4 times while driving when i came to a stop the car will not accelerate and the screen tells me to put car in “P” then shift into gear. One time I had to restart the car to put into gear. Then the car drives again.

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ODI 11654397 · 70,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, the brakes and ABS warning lights illuminated. The contact stated that occasionally the lights remained illuminated for five minutes before turning off. The contact stated that when the doorknob was touched, the warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact st…

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2025-057None
ODI 11658546

The UCONNECT screen has delaminated due to a known manufacturing defect. This causes ghost touches on the screen, posing safety risks from distraction, inability to make hands-free phone calls, and unusable navigation tools.

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ODI 11659713

The Screen has delaminated and is not functional. If on while driving it goes haywire and has to be turned off. This effects hands free, gps, climate control, etc. This is a known issue with these jeeps but has not merited a recall as of yet. It needs to be recalled.

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ODI 11660603

The head gasket blows around 80,000 miles. This is a known problem consumers have with this vehicle. My estimate to have this fixed is over $6,000.00.

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2025-066None
ODI 11666141

The Head gaskets are leaking. Cost of parts to replace is $200 and cost of LABOR is over $4000 quoted from Cross Motors Jeep.

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ODI 11666425

The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the ra…

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ODI 11668153

I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misf…

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2025-0710None
ODI 11670468

As many others have reported, only 56K miles on this 3.6L Grand Cherokee. When I engage the passing gear an auto stop/start light comes on on the dash followed by the check engine light. Vehicle rides very rough (from a misfire). Taken to an independent shop; they changed plugs and coils but the problem persists. Also a knocking / ticking noise can be heard when accelerating.

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ODI 11670579 · 109,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light started flashing on and off and the vehicle decelerated. The vehicle was taken to the local dealer who examined the engine and informed the contact that there were metal shavings inside the engine. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 109,000.

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ODI 11670771 · 76,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact had pulled up to the curve and placed the gear shifter in park(P). The contact exited the vehicle and walked to the rear of the vehicle to place his wife's luggage in the back. The vehicle rolled backwards, knocked the contact down, and the vehicle ran over the contact's legs. The vehicle came to a stop while the wheels were on top of the contact's legs. The contact's wife entered the vehicle and moved the vehicle off the contact. The contact's wife stated that the gear shift lever had mo…

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2025-0815None
ODI 11677727

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

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ODI 11678171 · 104,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving for approximately 10-minutes, there was an abnormal knocking sound coming from the vehicle while depressing the accelerator pedal. The RPM lowered and the vehicle failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted, and the contact coasted into a parking lot and there was an excessive amount of yellow-grayish smoke coming from the engine compartment. The contact exited the vehicle and became awar…

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ODI 11678478 · 67,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at unknown moderate speeds, the vehicle shuddered upon depressing the brake pedal. The contact stated that the failure occurred violently while driving at high speeds. There was no warning light illuminated. The contact stated that the brake and wheel systems were serviced on 5 separate occasions; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 24V838000(Service Brakes, Hydraulics); however, the part to do the recall re…

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2025-097None
ODI 11685229

The radio in this vehicle has a widespread issue where the screen delaminates and starts ghost touching . Options are randomly selected , people are randomly called , emergency services are attempted to be contacted. Basically anything that the radio controls in the car could be changed or activated . This is extremely distracting and could cause someone to take their focus off the road and cause an accident. The radio controls heater, navigation, seat heaters, phone calls , steering wheel heaters , and many other functions in the car some of w…

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ODI 11685567

They extended to far have to pull back manually Suspension creeks and sometimes lowers by itself , Radio screen is completely black cannot access any features.

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ODI 11685695 · 88,727 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the back-over prevention APP independently uninstalled. In addition, the contact stated that the vehicle had not been started in eight days. In addition, the stabili-trak warning light had illuminated a month prior, which was the initial failure. The vehicle was taken to the dealer, where it was diagnosed with a failed transfer case. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired. The contact st…

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2025-1011None
ODI 11691390

Water pump failure.

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ODI 11691651 · 70,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while sitting at a stoplight, there was a loud pop on the interior of the vehicle. After a visual inspection, the contact became aware that the front passenger’s side seat active head restraint had deployed unintendedly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the active head restraint. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.

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ODI 11692075 · 88,312 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact was able to move the gear shifter without first depressing the brake pedal. In addition, the "Service 4WD" and "Service ABS" messages were displayed on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who was unable to determine the cause of the failure. While with the independent mechanic, the vehicle failed to move while shifted in reverse(R). The vehicle was then taken to a dealer and the drivetrain control module, and the…

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2025-119None
ODI 11697308

In September 2025, the vehicle was shaking upon idle when we started it. We did a test and learned it was somehow losing coolant. We took it to a mechanic who discovered it was burning coolant in the 5th cylinder. They diagnosed the issue as blown head gaskets caused by the engine being machined incorrectly by the manufacturer. This resulted in the need for a short block removal and replacement, resurfacing the cylinder heads, replacing the head gaskets, among with many smaller repairs. The cost was over $8,000 total for a manufacturing error. …

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ODI 11698046

touch screen went black a year ago , cannot use back-up cam or change the settings for my car temperature settings. warranty has expired and jeep refuses to fix, quoting $1,700 although it’s a known issue for this year vehicle. prior to screen going black it would ghost button change the stations, there were lines in the radio screen and it would randomly shut off and on when driving.

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ODI 11698272

Multiple times now, the rear view camera stays on while driving and there's no way to get it to turn off. Hitting the x in the corner of the screen does nothing, the power button nor the screen off button work, and I cant access anything on the screen. While driving, theres a constant view of the road behind me and it's incredibly distracting. This appears to line up with Recall 20V-191, although my specific car isnt included in that but im absolutely experiencing the same things. No warning messages or anything indicating an issue before i…

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2025-127None
ODI 11702850

I purchased my Jeep in 2023 and have consistently stayed up to date on all required maintenance. I had no issues with the vehicle until recently, when the check engine light and the start/stop warning appeared out of nowhere. After inspection, the mechanic determined that the entire engine needs to be replaced due to severe coolant leakage. My vehicle has now been in the repair shop for over three months because the engine is on national backorder. I contacted the dealership, but they dismissed my concerns and told me that once the car is purc…

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ODI 11703268

8/2023 one rear seat belt would no longer retract. The problem was reproduced by the service center and they replaced the rear seat belt. 10/2025 the same rear seat belt would no longer retract and 11/2025 the other rear seat belt would no longer retract. Brought into Jeep dealer and they verified there are no obstructions affecting the seat belt and they are no operating as intended. They replaced both rear seat belts in 12/2025.

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ODI 11703610

Transmission line has worn a hole from the location it sits under the jeep. The metal hose now has a flat spot. This is because its rubbing on the metal plate below it. I attached photos. I do have a video of what we are seeing and how it’s happening. Yes, it was taken to a dealership for proper diagnosis. Part is unavailable, because of a common issue. No dealership’s are willing to sell the part. It just stated leaking drives fine for now.

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2026-014None
ODI 11708260 · 94,523 mi

I Purchased my my vehicle from a dealer approximately two and a half months ago. While driving the transmission of the vehicle gave out. The car rpm shot up to seven thousand and only goes 30 mph. My safety was in jeopardy because the vehicle lowed down rapidly and I had to maneuver to the side of the road in order not to be struck from the rear. I had taken it to get inspected by AAMCO and was informed that the transmission failed.

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ODI 11708417

1-Rear driver-side Power Lift-gate actuator ball bolt snapped right off while rear gate is open. 2- It came right down on my head and caused severe bump and bleeding from a 250 pound rear door. I am 6ft 1 in, but if it is someone small it can cause sever injuries and possible death from the heavy door coming down on the person. 3-problem was looked at by my mechanic and they cannot fix issue as bolt broke off inside the thread area and no room to remove such bolt. They recommended I take it to a body shop to cut the area out in order to get th…

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ODI 11711365 · 88,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with the message "Electron…

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2026-027None
ODI 11714823

Warped cylinder head without engine overheating. Cylinder 4 misfire.

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ODI 11718096

While driving this vehicle under normal conditions, the engine developed abnormal ticking/knocking noises, loss of power, and misfire symptoms that progressively worsened. The vehicle was frequently used to transport children. Due to the nature of the failure and unpredictability of progression, continued operation posed a serious safety risk. An authorized dealer later confirmed that the engine suffered a catastrophic internal valvetrain failure involving collapsed lifters/rocker arms and severely damaged camshafts. The dealer technician expl…

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ODI 11718926

Issue with camshaft. Dealership said there has been an influx of vehicles with the same engine and the same issues.

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2026-037None
ODI 11721296

To Whom It May Concern, I am writing to formally report a serious safety defect regarding the Active Head Restraint (AHR) system in my vehicle. On 11/28/25 the headrest deployed spontaneously while I was operating the vehicle. Incident Details: • No Collision: There was no impact, collision, or sudden braking event that would trigger a safety deployment. • Safety Risk: The forceful deployment occurred without warning, striking me in the back of the head. • System Failure: The internal plastic bracket responsible for holding the spring-loaded m…

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ODI 11721439

Had the ABS Module repaired due to recall last week. Next, I have had 3 instances of the Accelerator sticking when shifting gears and, this never happened before this service.

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ODI 11723111 · 44,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 20 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The vehicle was restarted, and a short distance later, the failure persisted. The contact stated that there were several attempts to restart the vehicle. However, the failure persisted. The message "Shift to P then Desired Gear" was displayed. The contact continued to drive and arrived at the workplace. The contact stated that prior to the fail…

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2026-045None
ODI 11729198

Check Engine light with Codes: PO300, and PO305. Misfire in Cylinder #5. Changed all spark plugs, and coils. Check engine still on, with same codes. Jeep dealer then said it was the cam shaft and needed new cam shaft head of a price tag of $8500. The car has been well maintained and has 75,200 miles on it. There is a known premature failure with the Pentastar Engine that is in this vehicle. Jeep is refusing to stand behind their product.

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ODI 11729321

Recall on the hydraulic control unit/anti-lock brake system A brake light incorrectly resulting other drivers not receiving proper indication to stop or slow down which can cause a vehicle crash without prior warning. Call my local dealership and MOPAR and informed me that they still do not have the part to fix this recall. It has been more an an year and half without resolution. They have not inspected my vehicle as I did schedule an appointment but the dealership informed me that they is still no solution and would reach out. There has no w…

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ODI 11732862

Electrical goes crazy when driving and parked , radio comes on, switches from AC to heat , on its own , calls people in my contact list , calls 911, screens goes blank at times , flashes on and off , heated seat on driver side gets way to hot , passenger seat ok so far , headlight keeps going out on passenger side fails to get it off heated seats at times or it freezes, it jumps from defrost to vent to floor , heat to AC , have to turn on AC when it rains to keep windows from fogging up. Hard to drive when it’s lighting up like a Christmas tr…

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2026-058None
ODI 11735876

I recently purchased a 2018 Jeep Grand Cherokee and began experiencing serious issues almost immediately after taking possession of the vehicle. The vehicle has stalled unexpectedly while driving on multiple occasions, including during active driving conditions. It also has difficulty starting and has shut off without warning. The vehicle has already undergone multiple repairs within a short period of time, including work related to the radiator, spark plugs, and ignition coil. Despite these repairs, the issues continue. This creates a signif…

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ODI 11736347

There are parts in the engine that malfunctioned and have caused fluids to leak into the engine. This is causing the engine to fail and requiring replacement. This issue started last year for me personally. The car has been to 2 mechanics and they both have diagnosed the issue , and to fix it requires full engine replacement . It’s a safety issue because the engine can lock up and stop the car.

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ODI 11736738

The uconnect system or radio that has all the digital controls on it.Seems to do what it wants to whenever it wants to. It appears the delaminating underneath the the screen cover. Hey, it actually dialed 911, while my girlfriend borrowed my vehicle.A few weeks ago.

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2026-067None
ODI 11741948

Headlight beams do not function. Beam lights come on upon starting car then turn off moments after. Then I am driving done the street in complete darkness. I have taken the Jeep to the dealership of purchase ( Elmhurst Chrysler/jeep/dodge Elmhurst Illinois [phone removed] ) 4 times over several months. They have confirmed the problem. Two days ago they had me replaced the battery. There was NO messages or other warnings that the lights have failed.

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ODI 11741959

My daughter that is [XXX], her in the passenger seat, me driving were traveling down a street. I slowed to enter a turn lane going maybe 10 mph and heard a loud bang. I said "what was that noise." I glanced at my daughter she looked dazed and said "I don't know but something slammed into the back of my head." I pulled in where we were going and looked to find the head rest was popped open behind her head. There were no bumps, no impacts and not even high speed. This headrest mechanism literally deployed for no reason slamming at high speed into…

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ODI 11743140

The Cruise control pacing/follow option does not slow down/break and will rear end/strike any vehicle. The auto breaking does not work. The touch screen constantly cycles randomly changing map directions, radio stations, heat and air conditioning, seat heating and cooling. Puts driver at risk due to constant changes and alert sounds.

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2026-074None
ODI 11749839

My mother went to open the door and the plastic covering of the handle had some how chipped or melted and she sliced her pointer finger down the middle. There was a massive loss of blood and she is anemic.

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ODI 11750319

while driving the car puts itself in park, then the gear shift D starts blinking and the dashboard says put into Park. I've took it to jeep to figure it out and fix it. i got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing the speed limit and no brake lights also when it happens. I took it back to jeep and they still have no clue but my jeep is to dangerous to drive period. There are not warning signs when it happens.

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ODI 11750690

I own a 2018 Jeep Grand Cherokee EcoDiesel that has experienced repeated high-pressure fuel pump (HPFP) failures despite completion of the NHTSA HPFP safety recall. After the recall was performed, my vehicle developed the exact failure described in the recall. Metal contamination was found in the fuel system, requiring replacement of the HPFP and major fuel system components. Approximately 13,000 miles later, during routine fuel filter maintenance, I suspected the failure had returned. I asked the dealership to inspect the fuel filters for meta…

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2026-0810None
ODI 11754549

This car seat does not click into the base properly and I cannot loosen the straps properly. This form does not let me upload videos however, I do have video evidence of both malfunctions happening

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ODI 11755335

I was initially traveling at the posted speed limit of 65 when all of a sudden the engine started shaking profusely, and I lost total power of the vehicle. Therefore, I had to immediately jump onto the shoulder without being rear ended and come to a complete stop while trying to coast safely to a place so I wouldn’t be hit by traffic . My car was then brought to the local Jeep dealership and they had told me that my left camshaft needs to be replaced also the lifters rockers and oil cooler need to be replaced as well. I have not drove my vehicl…

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ODI 11755365

Went for an oil change and learn the cooler has a leak. Car was getting over heated. What cause this issue as I just got it in Feb.2026

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2026-09 (partial)3None
ODI 11761413

In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side Active Head Restraint (AHR) suddenly deployed without any collision, rear impact, or other event that should have caused it to deploy. There was no passenger in the seat at the time, so fortunately no one was struck or injured. The vehicle had approximately 55,179 miles at the time of the incident. Its current mileage is 55,279 miles. Following the unexpected deployment, the passenger-side head restraint develope…

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ODI 11761680

system works intermittently--sometimes won't engage--other times suddenly cuts off when engaged

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ODI 11766927

Sudden loss of power while driving 75mph in the fast lane on [XXX] in [XXX]. My 2018 with the 3.0ltr Eco diesel engine was involved in a sever life-threatening event That caused my engine to fail while driving and I request immediate corporate escalation! On XXX while driving in the fast lane after just fueling up not more than 15-20min prior. my vehicle suffered, for no known reason, a catastrophic engine failure. There are no codes to be found (so said the dealer) "we cant tell you what happened to your engine", the dealer has sent me in w…

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Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 2317 reports

2022: 73 complaints · 2023: 317 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
202213073
202398170317
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
202225902
202338006

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentElectrical SystemUnknown Or OtherEnginePower TrainFuel/Propulsion SystemSeatsVehicle Speed ControlService Brakes, Hydraulic
Electrical System—
79
ODI 11072268

DISPLAY DASH SCREEN SHUTS OFF AND ON APPX EVERY 30 SECONDS, REBOOTS, AND OVERHEATS, DRIVING OR STATIONARY.

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ODI 11072270 · 1 mi

UNCONNECT SYSTEM IN MY 2018 JEEP GRAND CHEROKEE OVERLAND TURNS OFF AND ON BY ITSELF EVER 60 SECONDS WHETHER YOU ARE DRIVING OR STATIONARY. I BELIEVE IT STARTED THIS MORNING OR LAST NIGHT. YOU CANNOT USE BLUETOOTH, THE HEAT OR THE RADIO. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE LESS THAN 1 MONTH AGO AND THEY SAID I WAS THE 6TH REPORT TODAY AND THE VEHICLES IN THEIR LOT WERE DOING IT AS WELL. THEY STATED THAT THE UNCONNECT SYSTEM MIGHT HAVE BEEN HACKED.

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ODI 11100520 · 410 mi

BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT …

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33
ODI 11193812 · 3,200 mi

AS IM DRIVING, THE CAR COMPLETE DIES ON ME, NO POWER, NO BRAKES, NO STEERING, NOTHING IS WORKING, THIS IS THE 3RD TIME THIS IS HAPPENING, IM NOT SAFE IN THIS CAR, I DRIVE MY KIDS,

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ODI 11194861

THE VEHICLE IS BRAND NEW AND A FEW MONTHS AFTER PURCHASING IT THE VEHICLE WOULD SHUT DOWN ELECTRICALLY (TWICE WHILE DRIVING) AND THE STEERING WHEEL AND BRAKES WOULD LOCK UP. SINCE PURCHASING THE VEHICLE IN NOVEMBER OF 2017 I HAVE HAD 4 TO 5 SEPARATE OCCASIONS WHERE THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP IN JEEP/CHRYSLER IN LIBERTYVILLE, ILLINOIS. I MADE VERBAL COMPLAINTS AFTER THE SECOND AND THIRD TIME. I WAS TOLD AFTER THE LAST ISSUE THE PROBLEM WAS RESOLVED AND NO MORE ISSUES WOULD OCCUR, ABOUT 10 MONTHS LATER THE ISSUE HAS OCCURED …

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ODI 11210737 · 11,500 mi

THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND RUN OVER BY THE WHEELS.I AM ADAMANT THAT THE TRANSMISSION WAS PLACED INTO PARK AND NOT IN REVERSE. I WAS SHOCKED AT HOW FAST THE CAR WAS TRAVELING. THE INCIDENT WAS WITNESSED BY MY HUSBAND AND MY BROTHER IN LAW. MY HUSBAND LATER TALKED TO A MAN THAT WAS NEARBY AND WAS TOLD THAT HE HAD THE …

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17
ODI 11101437 · 500 mi

MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.

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ODI 11111600

2018 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ODOMETER AND TRANSMISSION ISSUES. *LD THE CONSUMER STATED MILEAGE RECORDED ON THE ODOMETER DOES NOT CONFORM TO THE MANUFACTURER'S DISCLOSED MILES PER GALLON. THE GEARS OF THE TRANSMISSION ARE DEFECTIVE, THE GEAR SHIFTS INTO AN UNKNOWN GEAR AND WOULD NOT MOVE FORWARD.*JS *JS *JS *JS *JS *TR *TR

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ODI 11172226 · 1,934 mi

AFTER TURNING ON THE IGNITION AND PUTTING CAR INTO REVERSE THE REVERSE LIGHT FLASHES AND CAR WILL NOT GO INTO REVERSE, SAME FOR PUTTING INTO DRIVE. ENGINE LIGHT STAYS ON. THIS PROBLEM ONLY LASTS FOR A FEW SECONDS AND THEN THE CAR CAN GO INTO REVERSE. I BROUGHT IT INTO THE DEALER THEY HAD IT FOR 4 DAYS AND COULD ONLY RECREATE THE PROBLEM ONCE. IT HAS HAPPENED TO ME TWICE PRIOR TO BRINGING IT INTO THE DEALER. THE DEALER COULD NOT FIND ANY ELECTRICAL OR ENGINE ISSUES. I WAS TOLD TO BRING IT HOME AND WHEN IT LASTED TO LONGER THEN TO NOTIFY THEM. VE…

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8
ODI 11083951 · 1,593 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, [phone removed]) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUE…

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ODI 11218346 · 37,000 mi

IN SEPTEMBER OF 2018 IN AN ELEVATED GROCERY STORE PARKING LOT, IMMEDIATELY AT THE MOMENT OF A LOW SPEED FRONT COLLISION THAT BENT PART OF THE FRONT BUMPER, THE ENGINE RPM SPIKED EXTREMELY HIGH. I THEN CAREFULLY PUT MY FOOT SQUARE ON THE BREAK AND APPLIED PRESSURE BEFORE PUTTING THE VEHICLE IN REVERSE SO I COULD PARK IN ORDER TO CHECK THE DAMAGE. AS MY FOOT WAS FIRM ON THE BRAKE, WHILE SHIFTING INTO REVERSE THE VEHICLE TOOK OFF AT A HIGH RATE OF SPEED AS THE ENGINE RPM CONTINUED TO VIOLENTLY ACCELERATE AND SPIKE. THE BRAKE WAS ROCK SOLID AND DID…

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ODI 11244799 · 8,000 mi

TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS AL…

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16
ODI 11255458 · 6,747 mi

POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.

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ODI 11365169 · 38,750 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS …

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ODI 11426600

The computer screen has delaminated causing computer system failure

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14
ODI 11174478 · 3,250 mi

VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE CAR SUDDENLY SURGED FORWARD WHILE THE DRIVER YELLED AT ME 'MY FOOT IS ON THE BRAKE'. IT SUBSIDED ONCE, THEN SURGED AHEAD AGAIN, LEAVING SKID MARKS AND COLLIDING WITH THE VEHICLE IN FRONT OF US. IT THEN SURGED A THIRD TIME, PLOUGHING THAT CAR AHEAD, BEFORE THE DRIVER COULD SHIFT THE TRANS…

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ODI 11210737 · 11,500 mi

THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND RUN OVER BY THE WHEELS.I AM ADAMANT THAT THE TRANSMISSION WAS PLACED INTO PARK AND NOT IN REVERSE. I WAS SHOCKED AT HOW FAST THE CAR WAS TRAVELING. THE INCIDENT WAS WITNESSED BY MY HUSBAND AND MY BROTHER IN LAW. MY HUSBAND LATER TALKED TO A MAN THAT WAS NEARBY AND WAS TOLD THAT HE HAD THE …

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ODI 11230852 · 4,000 mi

SEE NOTE TO INSURANCE COMPANY I RECEIVED MY 2018 JEEP BACK YESTERDAY 7/10/19 AFTER MONTHS OF WAITING FOR FARMERS TO REGAIN POSSESSION AFTER STOLEN AND RECOVERED IN MEXICO AND REPAIRS TO BE DONE. I DROVE THE CAR HOME FROM BUMPER TO BUMPER LAST NIGHT. WHEN I TRIED TO DRIVE THE CAR HOME FROM THE GYM TODAY THE WINDOW ON THE PASSENGER SIDE STATING GOING UP AND DOWN BY ITSELF. I WAS GOING 45 MILES AN HOUR. WHEN I TRIED TO STOP IT WITH THE SWITCH THE TRANSMISSION LOCKED UP AND ALL POWER DIED. THE CAR SKIDDED 10-15 FEET TOWARD A INTERSECTION. I …

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1
ODI 11490325 · 48,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repai…

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Unknown Or Other
79
ODI 11072268

DISPLAY DASH SCREEN SHUTS OFF AND ON APPX EVERY 30 SECONDS, REBOOTS, AND OVERHEATS, DRIVING OR STATIONARY.

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ODI 11072270 · 1 mi

UNCONNECT SYSTEM IN MY 2018 JEEP GRAND CHEROKEE OVERLAND TURNS OFF AND ON BY ITSELF EVER 60 SECONDS WHETHER YOU ARE DRIVING OR STATIONARY. I BELIEVE IT STARTED THIS MORNING OR LAST NIGHT. YOU CANNOT USE BLUETOOTH, THE HEAT OR THE RADIO. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE LESS THAN 1 MONTH AGO AND THEY SAID I WAS THE 6TH REPORT TODAY AND THE VEHICLES IN THEIR LOT WERE DOING IT AS WELL. THEY STATED THAT THE UNCONNECT SYSTEM MIGHT HAVE BEEN HACKED.

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ODI 11100520 · 410 mi

BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT …

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—
10
ODI 11111230 · 7,500 mi

COMPLAINED OF AN OIL LEAK(OIL MARKS ON THE GARAGE FLOOR AND CARDBOARD PLACE TO VERIFY) PRIOR TO 7500 MILES. DEALERSHIP UNABLE TO FIND THE OIL LEAK THE FIRST TIME. TOOK IT BACK 1 WEEK LATER TO COMPLAIN ABOUT AN OIL LEAK. DEALERSHIP PLACED DYE INTO OIL TO FIND THE LEAK. LEAK WAS FOUND TO BE THE SEAL BETWEEN THE ENGINE AND TRANSMISSION. WHEN DEALERSHIP WENT TO REPLACE SEAL, THEY STATED THE BLOCK WAS CRACKED DUE TO "BEING MACHINED DURING THE ASSEMBLY". NOW WAITING FOR A NEW ENGINE TO BE REPLACED ON A NEW VEHICLE OF 4 MONTHS. OUCH!

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ODI 11399855 · 33,000 mi

ISSUE WITH AUTOMATIC START/STOP LIGHT TURNING ON, WHICH THEN LEADS TO ENGINE LIGHT BEING ON. HAPPENS WHEN DRIVING, AND WHEN THE LIGHT TURNS ON AND ALARM SOUNDS IT CAUSES VEHICLE TO SHIFT WHICH JERKS THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE AND HAS BEEN BROUGHT TO THE DEALER 4 DIFFERENT TIMES, SEVERAL PARTS FIXED, AND I AM STILL HAVING THE ISSUE

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ODI 11493973

I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). …

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4
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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ODI 11113331 · 4,000 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

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ODI 11329169 · 27,500 mi

HERE ARE TIMES WHEN I HAVE PULLED OUT (WITH VARIOUS PEOPLE IN THE CAR) MOST RECENTLY MY 13 YEAR-OLD-SON, WHO WAS SCREAMING, "DAD WHAT ARE YOU DOING, WE ARE ABOUT TO BE HIT," AND THE CAR HAS COMPLETELY SHUT DOWN. (NO INTERIOR LIGHTS, OR RUNNING ENGINE) QUICK THINKING SAVED US FROM A MAJOR DISASTER. WE WERE ALMOST T-BONED LAST WEEK BECAUSE OF THIS PROBLEM. THIS WOULD NOT BE THE FIRST TIME FOR THIS PROBLEM. PROBLEM #3: WHILE DRIVING, I PULLED OUT FROM MY STREET, A RED LIGHT OR PARKING LOT AND THE TRANSMISSION DID NOT…

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8
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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ODI 11113331 · 4,000 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

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ODI 11244799 · 8,000 mi

TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS AL…

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10
ODI 11426600

The computer screen has delaminated causing computer system failure

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ODI 11444545

My 2018 Jeep GC has the delaminating screen It has 88,000 miles & I was told since I am not the first owner it’s not going to be fixed. Hard to believe I paid $30,000 for a vehicle with everything to be reduced to having nothing. The screen gets very hot & sticky stuff melts onto the console!! Once a screen comes up about clock settings then nothing can be accessed. The preset radio stations randomly & constantly change, the temperature goes from hot to cold, it switches from xm to regular radio, it saves favorite songs & artists, seat warmer …

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ODI 11477175

There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars ar…

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2
ODI 11174478 · 3,250 mi

VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE CAR SUDDENLY SURGED FORWARD WHILE THE DRIVER YELLED AT ME 'MY FOOT IS ON THE BRAKE'. IT SUBSIDED ONCE, THEN SURGED AHEAD AGAIN, LEAVING SKID MARKS AND COLLIDING WITH THE VEHICLE IN FRONT OF US. IT THEN SURGED A THIRD TIME, PLOUGHING THAT CAR AHEAD, BEFORE THE DRIVER COULD SHIFT THE TRANS…

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ODI 11298036 · 14,500 mi

ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING…

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0
Engine
33
ODI 11193812 · 3,200 mi

AS IM DRIVING, THE CAR COMPLETE DIES ON ME, NO POWER, NO BRAKES, NO STEERING, NOTHING IS WORKING, THIS IS THE 3RD TIME THIS IS HAPPENING, IM NOT SAFE IN THIS CAR, I DRIVE MY KIDS,

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ODI 11194861

THE VEHICLE IS BRAND NEW AND A FEW MONTHS AFTER PURCHASING IT THE VEHICLE WOULD SHUT DOWN ELECTRICALLY (TWICE WHILE DRIVING) AND THE STEERING WHEEL AND BRAKES WOULD LOCK UP. SINCE PURCHASING THE VEHICLE IN NOVEMBER OF 2017 I HAVE HAD 4 TO 5 SEPARATE OCCASIONS WHERE THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP IN JEEP/CHRYSLER IN LIBERTYVILLE, ILLINOIS. I MADE VERBAL COMPLAINTS AFTER THE SECOND AND THIRD TIME. I WAS TOLD AFTER THE LAST ISSUE THE PROBLEM WAS RESOLVED AND NO MORE ISSUES WOULD OCCUR, ABOUT 10 MONTHS LATER THE ISSUE HAS OCCURED …

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ODI 11210737 · 11,500 mi

THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND RUN OVER BY THE WHEELS.I AM ADAMANT THAT THE TRANSMISSION WAS PLACED INTO PARK AND NOT IN REVERSE. I WAS SHOCKED AT HOW FAST THE CAR WAS TRAVELING. THE INCIDENT WAS WITNESSED BY MY HUSBAND AND MY BROTHER IN LAW. MY HUSBAND LATER TALKED TO A MAN THAT WAS NEARBY AND WAS TOLD THAT HE HAD THE …

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10
ODI 11111230 · 7,500 mi

COMPLAINED OF AN OIL LEAK(OIL MARKS ON THE GARAGE FLOOR AND CARDBOARD PLACE TO VERIFY) PRIOR TO 7500 MILES. DEALERSHIP UNABLE TO FIND THE OIL LEAK THE FIRST TIME. TOOK IT BACK 1 WEEK LATER TO COMPLAIN ABOUT AN OIL LEAK. DEALERSHIP PLACED DYE INTO OIL TO FIND THE LEAK. LEAK WAS FOUND TO BE THE SEAL BETWEEN THE ENGINE AND TRANSMISSION. WHEN DEALERSHIP WENT TO REPLACE SEAL, THEY STATED THE BLOCK WAS CRACKED DUE TO "BEING MACHINED DURING THE ASSEMBLY". NOW WAITING FOR A NEW ENGINE TO BE REPLACED ON A NEW VEHICLE OF 4 MONTHS. OUCH!

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ODI 11399855 · 33,000 mi

ISSUE WITH AUTOMATIC START/STOP LIGHT TURNING ON, WHICH THEN LEADS TO ENGINE LIGHT BEING ON. HAPPENS WHEN DRIVING, AND WHEN THE LIGHT TURNS ON AND ALARM SOUNDS IT CAUSES VEHICLE TO SHIFT WHICH JERKS THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE AND HAS BEEN BROUGHT TO THE DEALER 4 DIFFERENT TIMES, SEVERAL PARTS FIXED, AND I AM STILL HAVING THE ISSUE

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ODI 11493973

I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). …

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—
21
ODI 11132123 · 1,100 mi

THIS SUV HAS THE ENERGY EFFICIENT SHUTDOWN/RESTART FEATURE. AFTER BEING STOPPED AT A TRAFFIC LIGHT, I RE-ENGAGED THE ENGINE/TRANSMISSION BY LIFTING MY FOOT OFF OF THE BRAKE AND BEGAN PRESSING THE ACCELERATOR. THERE WAS VERY LITTLE POWER TO ACCELERATE, YOU COULD HEAR THE GRINDING AND PULLING OF THE ENGINE/TRANSMISSION BUT ONLY A LITTLE POWER. I PUT ON THE EMERGENCY HAZARD LIGHTS, LOOKED AROUND THE DASH FOR MESSAGES AND VERIFIED THAT THE GEAR WAS INDEED IN DRIVE. I CONTINUED TO PRESS THE ACCELERATOR TO MOVE THE TRUCK OUT OF TRAFFIC. I MADE IT…

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ODI 11138852 · 1,692 mi

AFTER HAVING MY JEEP BRAND NEW FROM THE DEALER ROUGHLY ABOUT TWO WEEKS AFTER PURCHASING THE CHECK ENGINE LIGHT TURNED ON. WE BOUGHT OUR JEEP FROM AUTONATION IN SPRING, TX. WE LIVE IN GALVESTON COUNTY SO WHEN IT TURNED ON WE TOOK IT TO AUTOZONE FOR THE FREE CODE CHECK - THE CODE READ WAS P20E8 AND IT JUST SAID EMISSIONS CODE. NO SPECIFIC READOUT WAS AVAILABLE FOR THE CODE DETECTED. THE EXACT JEEP WE OWN IS A 2018 JEEP GRAND CHEROKEE SERLING EDITION ECODIESEL. WE DID NOTICE THAT THE DEF FLUID WAS NOT PROPERLY FILLED TO THE FULL LEVEL UPON THE PUR…

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ODI 11185654 · 14,000 mi

MY 2018 JEEP GRAND CHEROKEE JUST ACCELERATED BY ITSELF UP A SIDEWALK AT A PARKING LOT AND RAN INTO THE PILLAR OF A BUILDING. I THEN PUT IT IN REVERSE AND IT ACCELERATED INTO A CAR PARKED BESIDE ME. THE FRONT AXLE SNAPPED COMPLETELY EVEN THOUGH THE IMPACT WAS NOT TREMENDOUS. THE AIR BAG DID NOT DEPLOY. THIS VEHICLE HAS ALL KINDS OF IMPACT SENSORS AND USUALLY BRAKES ON ITS OWN EVEN WHEN IT SENSES A LEAF FROM A NEARBY BUSH AND NONE OF THAT WORKED. THIS HAPPENED JUST YESTERDAY AND I'M AT A LOSS AS TO WHAT TO DO. I CANNOT BELIEVE MY INTERNET SEARCH …

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18
ODI 11084771 · 3,700 mi

SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD [phone removed] ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE ([phone removed]. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR …

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ODI 11138852 · 1,692 mi

AFTER HAVING MY JEEP BRAND NEW FROM THE DEALER ROUGHLY ABOUT TWO WEEKS AFTER PURCHASING THE CHECK ENGINE LIGHT TURNED ON. WE BOUGHT OUR JEEP FROM AUTONATION IN SPRING, TX. WE LIVE IN GALVESTON COUNTY SO WHEN IT TURNED ON WE TOOK IT TO AUTOZONE FOR THE FREE CODE CHECK - THE CODE READ WAS P20E8 AND IT JUST SAID EMISSIONS CODE. NO SPECIFIC READOUT WAS AVAILABLE FOR THE CODE DETECTED. THE EXACT JEEP WE OWN IS A 2018 JEEP GRAND CHEROKEE SERLING EDITION ECODIESEL. WE DID NOTICE THAT THE DEF FLUID WAS NOT PROPERLY FILLED TO THE FULL LEVEL UPON THE PUR…

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ODI 11185654 · 14,000 mi

MY 2018 JEEP GRAND CHEROKEE JUST ACCELERATED BY ITSELF UP A SIDEWALK AT A PARKING LOT AND RAN INTO THE PILLAR OF A BUILDING. I THEN PUT IT IN REVERSE AND IT ACCELERATED INTO A CAR PARKED BESIDE ME. THE FRONT AXLE SNAPPED COMPLETELY EVEN THOUGH THE IMPACT WAS NOT TREMENDOUS. THE AIR BAG DID NOT DEPLOY. THIS VEHICLE HAS ALL KINDS OF IMPACT SENSORS AND USUALLY BRAKES ON ITS OWN EVEN WHEN IT SENSES A LEAF FROM A NEARBY BUSH AND NONE OF THAT WORKED. THIS HAPPENED JUST YESTERDAY AND I'M AT A LOSS AS TO WHAT TO DO. I CANNOT BELIEVE MY INTERNET SEARCH …

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0
6
ODI 11210680 · 2,215 mi

2018 JEEP GRAND CHEROKEE TRACKHAWK THROTTLE STUCK OPEN AND BEGAN ACCELERATING AFTER REMOVING FOOT FROM GAS PEDAL. THIS ISSUE IS NOT RELATED TO THE FLOOR MAT RECALL AS I HAVE ALREADY HAD THE RECALL PERFORMED ON THE VEHICLE BY THE DEALERSHIP. THIS COULD HAVE CAUSED A SERIOUS INJURY OR DEATH. I HAD TO PRESS THE IGNITION TO TURN THE POWER OFF AND SLAM HARD ON THE BRAKES TO STOP THE VEHICLE FROM CONTINUING TO ACCELERATE.

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ODI 11210737 · 11,500 mi

THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND RUN OVER BY THE WHEELS.I AM ADAMANT THAT THE TRANSMISSION WAS PLACED INTO PARK AND NOT IN REVERSE. I WAS SHOCKED AT HOW FAST THE CAR WAS TRAVELING. THE INCIDENT WAS WITNESSED BY MY HUSBAND AND MY BROTHER IN LAW. MY HUSBAND LATER TALKED TO A MAN THAT WAS NEARBY AND WAS TOLD THAT HE HAD THE …

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ODI 11330448 · 4,000 mi

THE UPSHIFTER PADDLE DRIVER CONTROL ON MY JEEP SRT TRACKHAWK, ALONG WITH MANY OTHER 2010+ FCA VEHICLES EQUIPPED WITH PADDLE SHIFTERS, PERFORMS THE OPPOSITE FUNCTION (DOWNSHIFTING) WHEN VEHICLE IS IN MOTION- CAUSING THE GEARS TO LOWER ONE OR MORE, THE ENGINE TO REV UP, THE ENGINE TO ENGINE-BRAKE, AND ULTIMATELY THE WEIGHT OF THE VEHICLE TO SHIFT AGGRESSIVELY TO THE FRONT UNINTENTIONALLY. *TR

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0
Power Train
17
ODI 11101437 · 500 mi

MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.

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ODI 11111600

2018 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ODOMETER AND TRANSMISSION ISSUES. *LD THE CONSUMER STATED MILEAGE RECORDED ON THE ODOMETER DOES NOT CONFORM TO THE MANUFACTURER'S DISCLOSED MILES PER GALLON. THE GEARS OF THE TRANSMISSION ARE DEFECTIVE, THE GEAR SHIFTS INTO AN UNKNOWN GEAR AND WOULD NOT MOVE FORWARD.*JS *JS *JS *JS *JS *TR *TR

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ODI 11172226 · 1,934 mi

AFTER TURNING ON THE IGNITION AND PUTTING CAR INTO REVERSE THE REVERSE LIGHT FLASHES AND CAR WILL NOT GO INTO REVERSE, SAME FOR PUTTING INTO DRIVE. ENGINE LIGHT STAYS ON. THIS PROBLEM ONLY LASTS FOR A FEW SECONDS AND THEN THE CAR CAN GO INTO REVERSE. I BROUGHT IT INTO THE DEALER THEY HAD IT FOR 4 DAYS AND COULD ONLY RECREATE THE PROBLEM ONCE. IT HAS HAPPENED TO ME TWICE PRIOR TO BRINGING IT INTO THE DEALER. THE DEALER COULD NOT FIND ANY ELECTRICAL OR ENGINE ISSUES. I WAS TOLD TO BRING IT HOME AND WHEN IT LASTED TO LONGER THEN TO NOTIFY THEM. VE…

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4
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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ODI 11113331 · 4,000 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

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ODI 11329169 · 27,500 mi

HERE ARE TIMES WHEN I HAVE PULLED OUT (WITH VARIOUS PEOPLE IN THE CAR) MOST RECENTLY MY 13 YEAR-OLD-SON, WHO WAS SCREAMING, "DAD WHAT ARE YOU DOING, WE ARE ABOUT TO BE HIT," AND THE CAR HAS COMPLETELY SHUT DOWN. (NO INTERIOR LIGHTS, OR RUNNING ENGINE) QUICK THINKING SAVED US FROM A MAJOR DISASTER. WE WERE ALMOST T-BONED LAST WEEK BECAUSE OF THIS PROBLEM. THIS WOULD NOT BE THE FIRST TIME FOR THIS PROBLEM. PROBLEM #3: WHILE DRIVING, I PULLED OUT FROM MY STREET, A RED LIGHT OR PARKING LOT AND THE TRANSMISSION DID NOT…

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21
ODI 11132123 · 1,100 mi

THIS SUV HAS THE ENERGY EFFICIENT SHUTDOWN/RESTART FEATURE. AFTER BEING STOPPED AT A TRAFFIC LIGHT, I RE-ENGAGED THE ENGINE/TRANSMISSION BY LIFTING MY FOOT OFF OF THE BRAKE AND BEGAN PRESSING THE ACCELERATOR. THERE WAS VERY LITTLE POWER TO ACCELERATE, YOU COULD HEAR THE GRINDING AND PULLING OF THE ENGINE/TRANSMISSION BUT ONLY A LITTLE POWER. I PUT ON THE EMERGENCY HAZARD LIGHTS, LOOKED AROUND THE DASH FOR MESSAGES AND VERIFIED THAT THE GEAR WAS INDEED IN DRIVE. I CONTINUED TO PRESS THE ACCELERATOR TO MOVE THE TRUCK OUT OF TRAFFIC. I MADE IT…

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ODI 11138852 · 1,692 mi

AFTER HAVING MY JEEP BRAND NEW FROM THE DEALER ROUGHLY ABOUT TWO WEEKS AFTER PURCHASING THE CHECK ENGINE LIGHT TURNED ON. WE BOUGHT OUR JEEP FROM AUTONATION IN SPRING, TX. WE LIVE IN GALVESTON COUNTY SO WHEN IT TURNED ON WE TOOK IT TO AUTOZONE FOR THE FREE CODE CHECK - THE CODE READ WAS P20E8 AND IT JUST SAID EMISSIONS CODE. NO SPECIFIC READOUT WAS AVAILABLE FOR THE CODE DETECTED. THE EXACT JEEP WE OWN IS A 2018 JEEP GRAND CHEROKEE SERLING EDITION ECODIESEL. WE DID NOTICE THAT THE DEF FLUID WAS NOT PROPERLY FILLED TO THE FULL LEVEL UPON THE PUR…

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ODI 11185654 · 14,000 mi

MY 2018 JEEP GRAND CHEROKEE JUST ACCELERATED BY ITSELF UP A SIDEWALK AT A PARKING LOT AND RAN INTO THE PILLAR OF A BUILDING. I THEN PUT IT IN REVERSE AND IT ACCELERATED INTO A CAR PARKED BESIDE ME. THE FRONT AXLE SNAPPED COMPLETELY EVEN THOUGH THE IMPACT WAS NOT TREMENDOUS. THE AIR BAG DID NOT DEPLOY. THIS VEHICLE HAS ALL KINDS OF IMPACT SENSORS AND USUALLY BRAKES ON ITS OWN EVEN WHEN IT SENSES A LEAF FROM A NEARBY BUSH AND NONE OF THAT WORKED. THIS HAPPENED JUST YESTERDAY AND I'M AT A LOSS AS TO WHAT TO DO. I CANNOT BELIEVE MY INTERNET SEARCH …

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—
9
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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ODI 11113331 · 4,000 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

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0
8
ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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ODI 11206808 · 3,885 mi

RECALL: U65/NHTSA 18V-332 JUST BOUGHT IT AND FOUND A RECALL ON V-6 JEEP GRAND CHEROKEE LIMITED. I HAVEN'T DRIVEN YET. PLEASE SEND ME THE CERTIFICATE TO GET IT FIXED.

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ODI 11210680 · 2,215 mi

2018 JEEP GRAND CHEROKEE TRACKHAWK THROTTLE STUCK OPEN AND BEGAN ACCELERATING AFTER REMOVING FOOT FROM GAS PEDAL. THIS ISSUE IS NOT RELATED TO THE FLOOR MAT RECALL AS I HAVE ALREADY HAD THE RECALL PERFORMED ON THE VEHICLE BY THE DEALERSHIP. THIS COULD HAVE CAUSED A SERIOUS INJURY OR DEATH. I HAD TO PRESS THE IGNITION TO TURN THE POWER OFF AND SLAM HARD ON THE BRAKES TO STOP THE VEHICLE FROM CONTINUING TO ACCELERATE.

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2
ODI 11689715 · 95,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated before accelerating. The dealer was contacted and confirmed that the part was not yet available. The contact called a second dealer, Benson Chrysler Dod…

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ODI 11692075 · 88,312 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact was able to move the gear shifter without first depressing the brake pedal. In addition, the "Service 4WD" and "Service ABS" messages were displayed on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who was unable to determine the cause of the failure. While with the independent mechanic, the vehicle failed to move while shifted in reverse(R). The vehicle was then taken to a dealer and the drivetrain control module, and the…

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Fuel/Propulsion System
8
ODI 11083951 · 1,593 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, [phone removed]) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUE…

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ODI 11218346 · 37,000 mi

IN SEPTEMBER OF 2018 IN AN ELEVATED GROCERY STORE PARKING LOT, IMMEDIATELY AT THE MOMENT OF A LOW SPEED FRONT COLLISION THAT BENT PART OF THE FRONT BUMPER, THE ENGINE RPM SPIKED EXTREMELY HIGH. I THEN CAREFULLY PUT MY FOOT SQUARE ON THE BREAK AND APPLIED PRESSURE BEFORE PUTTING THE VEHICLE IN REVERSE SO I COULD PARK IN ORDER TO CHECK THE DAMAGE. AS MY FOOT WAS FIRM ON THE BRAKE, WHILE SHIFTING INTO REVERSE THE VEHICLE TOOK OFF AT A HIGH RATE OF SPEED AS THE ENGINE RPM CONTINUED TO VIOLENTLY ACCELERATE AND SPIKE. THE BRAKE WAS ROCK SOLID AND DID…

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ODI 11244799 · 8,000 mi

TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS AL…

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8
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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ODI 11113331 · 4,000 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

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ODI 11244799 · 8,000 mi

TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS AL…

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18
ODI 11084771 · 3,700 mi

SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD [phone removed] ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE ([phone removed]. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR …

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ODI 11138852 · 1,692 mi

AFTER HAVING MY JEEP BRAND NEW FROM THE DEALER ROUGHLY ABOUT TWO WEEKS AFTER PURCHASING THE CHECK ENGINE LIGHT TURNED ON. WE BOUGHT OUR JEEP FROM AUTONATION IN SPRING, TX. WE LIVE IN GALVESTON COUNTY SO WHEN IT TURNED ON WE TOOK IT TO AUTOZONE FOR THE FREE CODE CHECK - THE CODE READ WAS P20E8 AND IT JUST SAID EMISSIONS CODE. NO SPECIFIC READOUT WAS AVAILABLE FOR THE CODE DETECTED. THE EXACT JEEP WE OWN IS A 2018 JEEP GRAND CHEROKEE SERLING EDITION ECODIESEL. WE DID NOTICE THAT THE DEF FLUID WAS NOT PROPERLY FILLED TO THE FULL LEVEL UPON THE PUR…

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ODI 11185654 · 14,000 mi

MY 2018 JEEP GRAND CHEROKEE JUST ACCELERATED BY ITSELF UP A SIDEWALK AT A PARKING LOT AND RAN INTO THE PILLAR OF A BUILDING. I THEN PUT IT IN REVERSE AND IT ACCELERATED INTO A CAR PARKED BESIDE ME. THE FRONT AXLE SNAPPED COMPLETELY EVEN THOUGH THE IMPACT WAS NOT TREMENDOUS. THE AIR BAG DID NOT DEPLOY. THIS VEHICLE HAS ALL KINDS OF IMPACT SENSORS AND USUALLY BRAKES ON ITS OWN EVEN WHEN IT SENSES A LEAF FROM A NEARBY BUSH AND NONE OF THAT WORKED. THIS HAPPENED JUST YESTERDAY AND I'M AT A LOSS AS TO WHAT TO DO. I CANNOT BELIEVE MY INTERNET SEARCH …

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9
ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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ODI 11113331 · 4,000 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

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—0
1
ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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0
Seats
16
ODI 11255458 · 6,747 mi

POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.

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ODI 11365169 · 38,750 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS …

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ODI 11426600

The computer screen has delaminated causing computer system failure

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10
ODI 11426600

The computer screen has delaminated causing computer system failure

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ODI 11444545

My 2018 Jeep GC has the delaminating screen It has 88,000 miles & I was told since I am not the first owner it’s not going to be fixed. Hard to believe I paid $30,000 for a vehicle with everything to be reduced to having nothing. The screen gets very hot & sticky stuff melts onto the console!! Once a screen comes up about clock settings then nothing can be accessed. The preset radio stations randomly & constantly change, the temperature goes from hot to cold, it switches from xm to regular radio, it saves favorite songs & artists, seat warmer …

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ODI 11477175

There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars ar…

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000—00
Vehicle Speed Control
14
ODI 11174478 · 3,250 mi

VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE CAR SUDDENLY SURGED FORWARD WHILE THE DRIVER YELLED AT ME 'MY FOOT IS ON THE BRAKE'. IT SUBSIDED ONCE, THEN SURGED AHEAD AGAIN, LEAVING SKID MARKS AND COLLIDING WITH THE VEHICLE IN FRONT OF US. IT THEN SURGED A THIRD TIME, PLOUGHING THAT CAR AHEAD, BEFORE THE DRIVER COULD SHIFT THE TRANS…

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ODI 11210737 · 11,500 mi

THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND RUN OVER BY THE WHEELS.I AM ADAMANT THAT THE TRANSMISSION WAS PLACED INTO PARK AND NOT IN REVERSE. I WAS SHOCKED AT HOW FAST THE CAR WAS TRAVELING. THE INCIDENT WAS WITNESSED BY MY HUSBAND AND MY BROTHER IN LAW. MY HUSBAND LATER TALKED TO A MAN THAT WAS NEARBY AND WAS TOLD THAT HE HAD THE …

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ODI 11230852 · 4,000 mi

SEE NOTE TO INSURANCE COMPANY I RECEIVED MY 2018 JEEP BACK YESTERDAY 7/10/19 AFTER MONTHS OF WAITING FOR FARMERS TO REGAIN POSSESSION AFTER STOLEN AND RECOVERED IN MEXICO AND REPAIRS TO BE DONE. I DROVE THE CAR HOME FROM BUMPER TO BUMPER LAST NIGHT. WHEN I TRIED TO DRIVE THE CAR HOME FROM THE GYM TODAY THE WINDOW ON THE PASSENGER SIDE STATING GOING UP AND DOWN BY ITSELF. I WAS GOING 45 MILES AN HOUR. WHEN I TRIED TO STOP IT WITH THE SWITCH THE TRANSMISSION LOCKED UP AND ALL POWER DIED. THE CAR SKIDDED 10-15 FEET TOWARD A INTERSECTION. I …

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2
ODI 11174478 · 3,250 mi

VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE CAR SUDDENLY SURGED FORWARD WHILE THE DRIVER YELLED AT ME 'MY FOOT IS ON THE BRAKE'. IT SUBSIDED ONCE, THEN SURGED AHEAD AGAIN, LEAVING SKID MARKS AND COLLIDING WITH THE VEHICLE IN FRONT OF US. IT THEN SURGED A THIRD TIME, PLOUGHING THAT CAR AHEAD, BEFORE THE DRIVER COULD SHIFT THE TRANS…

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ODI 11298036 · 14,500 mi

ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING…

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6
ODI 11210680 · 2,215 mi

2018 JEEP GRAND CHEROKEE TRACKHAWK THROTTLE STUCK OPEN AND BEGAN ACCELERATING AFTER REMOVING FOOT FROM GAS PEDAL. THIS ISSUE IS NOT RELATED TO THE FLOOR MAT RECALL AS I HAVE ALREADY HAD THE RECALL PERFORMED ON THE VEHICLE BY THE DEALERSHIP. THIS COULD HAVE CAUSED A SERIOUS INJURY OR DEATH. I HAD TO PRESS THE IGNITION TO TURN THE POWER OFF AND SLAM HARD ON THE BRAKES TO STOP THE VEHICLE FROM CONTINUING TO ACCELERATE.

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ODI 11210737 · 11,500 mi

THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND RUN OVER BY THE WHEELS.I AM ADAMANT THAT THE TRANSMISSION WAS PLACED INTO PARK AND NOT IN REVERSE. I WAS SHOCKED AT HOW FAST THE CAR WAS TRAVELING. THE INCIDENT WAS WITNESSED BY MY HUSBAND AND MY BROTHER IN LAW. MY HUSBAND LATER TALKED TO A MAN THAT WAS NEARBY AND WAS TOLD THAT HE HAD THE …

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ODI 11330448 · 4,000 mi

THE UPSHIFTER PADDLE DRIVER CONTROL ON MY JEEP SRT TRACKHAWK, ALONG WITH MANY OTHER 2010+ FCA VEHICLES EQUIPPED WITH PADDLE SHIFTERS, PERFORMS THE OPPOSITE FUNCTION (DOWNSHIFTING) WHEN VEHICLE IS IN MOTION- CAUSING THE GEARS TO LOWER ONE OR MORE, THE ENGINE TO REV UP, THE ENGINE TO ENGINE-BRAKE, AND ULTIMATELY THE WEIGHT OF THE VEHICLE TO SHIFT AGGRESSIVELY TO THE FRONT UNINTENTIONALLY. *TR

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8
ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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ODI 11206808 · 3,885 mi

RECALL: U65/NHTSA 18V-332 JUST BOUGHT IT AND FOUND A RECALL ON V-6 JEEP GRAND CHEROKEE LIMITED. I HAVEN'T DRIVEN YET. PLEASE SEND ME THE CERTIFICATE TO GET IT FIXED.

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ODI 11210680 · 2,215 mi

2018 JEEP GRAND CHEROKEE TRACKHAWK THROTTLE STUCK OPEN AND BEGAN ACCELERATING AFTER REMOVING FOOT FROM GAS PEDAL. THIS ISSUE IS NOT RELATED TO THE FLOOR MAT RECALL AS I HAVE ALREADY HAD THE RECALL PERFORMED ON THE VEHICLE BY THE DEALERSHIP. THIS COULD HAVE CAUSED A SERIOUS INJURY OR DEATH. I HAD TO PRESS THE IGNITION TO TURN THE POWER OFF AND SLAM HARD ON THE BRAKES TO STOP THE VEHICLE FROM CONTINUING TO ACCELERATE.

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1
ODI 11099934 · 3,500 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

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0—0
Service Brakes, Hydraulic
1
ODI 11490325 · 48,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repai…

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00
2
ODI 11689715 · 95,000 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from a stop, the vehicle hesitated before accelerating. The dealer was contacted and confirmed that the part was not yet available. The contact called a second dealer, Benson Chrysler Dod…

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ODI 11692075 · 88,312 mi

The contact owns a 2018 Jeep Grand Cherokee. The contact was able to move the gear shifter without first depressing the brake pedal. In addition, the "Service 4WD" and "Service ABS" messages were displayed on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who was unable to determine the cause of the failure. While with the independent mechanic, the vehicle failed to move while shifted in reverse(R). The vehicle was then taken to a dealer and the drivetrain control module, and the…

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000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

8 patterns with matching reports.

Warning lights and dashboard alerts

100 mentions · 11.7% of complaints

Median mileage: 67,000 mi (59 usable records).

ODI 11089930 · 4,056 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE WAITING AT A TRAFFIC LIGHT, THE 'SHIFT INTO PARK AND SELECT GEAR" MESSAGE DISPLAYED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE AFTERWARDS. THE CONTACT TURNED OFF THE ENGINE TWICE. UPON RESTARTING THE VEHICLE, A GEAR COULD NOT BE SELECTED. WHEN THE VEHICLE WAS RESTARTED A THIRD TIME, IT STARTED NORMALLY AND WAS ABLE TO SHIFT INTO THE DRIVE GEAR. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (WACONIA JEEP/CHRYSLER/DODGE, 905 STRONG DRI…

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ODI 11114758 · 1,444 mi

CAR WAS SOLD TO ME WITH A OPEN RECALL. IT WAS PURCHASED JUNE 13, 2018 AND HAS BEEN IN THE SHOP SINCE JULY 11, 2018. THEY CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. THE CHECK ENGINE LINE AND AUTOMATIC SHUT WARNING LIGHT KEEPS COMING ON. CAR WOULD VIBRATE WHEN DRIVING. SCREEN WOULD SHUT OFF WHEN IN REVERSE AND IN THE MIDDLE OF DRIVING.

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ODI 11138852 · 1,692 mi

AFTER HAVING MY JEEP BRAND NEW FROM THE DEALER ROUGHLY ABOUT TWO WEEKS AFTER PURCHASING THE CHECK ENGINE LIGHT TURNED ON. WE BOUGHT OUR JEEP FROM AUTONATION IN SPRING, TX. WE LIVE IN GALVESTON COUNTY SO WHEN IT TURNED ON WE TOOK IT TO AUTOZONE FOR THE FREE CODE CHECK - THE CODE READ WAS P20E8 AND IT JUST SAID EMISSIONS CODE. NO SPECIFIC READOUT WAS AVAILABLE FOR THE CODE DETECTED. THE EXACT JEEP WE OWN IS A 2018 JEEP GRAND CHEROKEE SERLING EDITION ECODIESEL. WE DID NOTICE THAT THE DEF FLUID WAS NOT PROPERLY FILLED TO THE FULL LEVEL UPON THE PUR…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

42 mentions · 4.9% of complaints

Median mileage: 15,750 mi (22 usable records).

ODI 11083951 · 1,593 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, [phone removed]) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUE…

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ODI 11115572 · 12,000 mi

VEHICLE SHUT OFF /STALLED WHILE PULLING AWAY FROM AN INTERSECTION ON A LOCAL ROAD (VEHICLE WAS IN MOTION). THE VEHICLE FINALLY STARTED AFTER THE "PUSH-BUTTON" WAS PRESSED 3 TIMES

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ODI 11195956 · 20,526 mi

WHEN STOPPED AT A LIGHT CAR STALLED, START STOP PRESSED AFTER CAR PLACES IN PARK AND CAR RAN. AUTOMATIC OFF ERROR LIT UP ON SCREEN IN YELLOW AND REMAINED ON DESPITE TURNING OFF AUTOMATIC OFF. THEN WHEN CAME TO ANOTHER STOP AT A DRIVE THROUGH, CAR WAS PLACED IN PARK AND THE CAR AGAIN WOULDN'T TAKE OFF AFTER RETURNING TO DRIVE UNTIL STOP START WAS PRESSED AGAIN EVEN THOUGH AUTO OFF WAS STILL TURNED OFF.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Battery drain and no-start mentions

19 mentions · 2.2% of complaints

Median mileage: 11,500 mi (8 usable records).

ODI 11101437 · 500 mi

MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.

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ODI 11149833 · 2,050 mi

ELECTRICAL SYSTEM MALFUNCTIONED WHILE DRIVING ON A CITY STREET, DASHBOARD LIT UP AND THE VEHICLE WOULD NOT SWITCH GEARS. WIPERS STARTED GOING AND MESSAGE POPPED UP ON THE SCREEN TO NOT TURN THE VEHICLE OFF BECAUSE IT MAY NOT RESTART. WHEN THE VEHICLE WAS TURNED OFF IT WOULD NOT RESTART AND IT WAS STUCK IN THE RUN POSITION. VEHICLE WAS TOWED TO THE DEALERSHIP, THEY STATED THE VEHICLE OVER FIFTY CODES AND THEY DID NOT KNOW WHAT WAS WRONG WITH IT. THE DEALERSHIP HAD THE VEHICLE FOR WELL OVER A MONTH AND HAD TO REACH OUT THE CHRYSLER FOR ADDITI…

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ODI 11233745 · 4,000 mi

I HAVE A "NO START" ISSUE. WHEN THE IGNITION BUTTON IS PUSHED TO START THE VEHICLE, THE STARTER TURNS, BUT THE ENGINE DOES NOT CRANK. THERE ARE TIMES WHEN IT MAY TAKE UP TO 10 SECONDS OR SO TO GET THE STARTER TO TURN OFF. THIS IS AN INTERMITTENT PROBLEM, BUT IS GETTING MORE FREQUENT.

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Brake response concerns

18 mentions · 2.1% of complaints

Median mileage: 31,000 mi (13 usable records).

ODI 11097639 · 1,558 mi

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, [phone remo…

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ODI 11140468 · 1,240 mi

TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT UNEXPECTEDLY ACCELERATED TO 20 MPH AND CRASHED INTO AN ATM MACHINE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BUMPS AND BRUISES ALONG WITH THREE FRACTURED RIBS ON THE RIGHT SIDE AND AN INJURY TO THE RIGHT LEG THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A LOCAL TOW YARD WHERE IT WAS DEEMED A TOTAL LOSS. T…

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ODI 11162285 · 1,400 mi

I PURCHASED A 2018 JEEP GRAND CHEROKEE LIMITED IN SEPTEMBER 2018. WITH BARELY 1,400 MILES ON IT, THE BRAKES FAILED WHEN I WAS IN BUMPER TO BUMPER TRAFFIC FOR TWO STRAIGHT HOURS ON 287 IN ROCKLAND COUNTY, NY. I HAD MY FOOT ON THE BRAKE AS THE ROAD WAS CLOSED DUE TO A TRUCK FIRE. SUDDENLY THE BRAKE COMPLETELY DEPRESSED TO THE FLOOR AND THE CAR ROLLED INTO A MAC TRUCK. I HAD FRONT END DAMAGE IN THE AMOUNT OF $1,100, WHICH I PAID FOR MYSELF; AND, NO ONE WAS INJURED, THANK GOD. JEEP WOULD NOT EVEN GIVE ME PERMISSION TO RENT A CAR IN THE IN…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Hard or delayed shifting

12 mentions · 1.4% of complaints

Median mileage: 20,248 mi (6 usable records).

ODI 11075571

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE …

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ODI 11110423 · 1,600 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS CONCERNING BECAUSE SOME SHIFTS THAT CAUSE THE VEHICLE TO JERK ARE ACCOMPANIED BY A BANGING NOISE THAT MAY BE A R A PRECURSOR TO GEAR FAILURE.

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ODI 11113331 · 4,000 mi

TRANSMISSION PROBLEMS. THE TRANSMISSION SHIFTS ARE PRONOUNCED, CAUSE THE SUV TO JERK AND FEEL JUMPY. THIS CONDITION IS SPORADIC, AND CAN CHANGE BASED ON MODE - NORMAL, ECO OFF, SPORT . BESIDES CAUSING A CHOPPY RIDE, THE CONDITION IS UNACCEPTABLE AND MAY BE A R A PRECURSOR TO GEAR FAILURE.

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Steering assistance concerns

5 mentions · 0.6% of complaints

Median mileage: 22,000 mi (3 usable records).

ODI 11207080 · 22,000 mi

I NEARLY DIED ON 5/8/19 DRIVING MY JEEP. I WAS GOING ABOUT 60MPH ON THE EXPRESSWAY IN THE FAR LEFT LANE. MY SOS 🆘 WENT OFF ON MY PHONE AND IMMEDIATELY I LOST CONTROL OF THE CAR AND WHEELS STARTED TURN INTO LEFT AND RIGHT. THERE WAS NO MORE POWER STEERING AND I HAD TO STRUGGLE AND FORCE THE WHEEL TO THE RIGHT AND LEFT SO I WOULDN'T CRASH INTO THE DIVIDER WALL ON THE LEFT AND CARS ON THE RIGHT WHEN IT WOULD CHANGE LANES. THIS WENT ON FOR WHAT SEEMED FOREVER. I REACHED FOR MY PHONE THAT WAS FLASHING AND PRESSED THE CANCEL BUTTON AND SHORT…

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ODI 11271007 · 3,800 mi

AS I TURNED INTO A GAS STATION AFTER DRIVING HIGHWAY SPEEDS, THE VEHICLE STALLED OUT. I LOST POWER STEERING AND BRAKES. THE DASH BEGAN FLASHING PUT VEHICLE IN PARK TO START. I HAD TO COME TO A COMPLETE STOP, PLACE THE VEHICLE IN PARK AND THEN RESTART IT. THE VEHICLE HAS APPROX 3800 MILES ON IT WITH A FRESH OIL CHANGE FROM THE DEALERSHIP, FRONTIER DODGE. AFTER RESTARTING, THE VEHICLE RAN FINE.

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ODI 11501180

What component or system failed or malfunctioned, and is it available for inspection upon request? - Power steering failed while driving with family in vehicle including pregnant wife and toddler. How was your safety or the safety of others put at risk? The power steering turned off while driving and has been deemed defective. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed it’s a rack and pinion issue and they are out of stock and on back order. I’m not the only one experie…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Fuel smell or leak mentions

1 mentions · 0.1% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11554505

Hello, There is a few things going on with this vehicle, this is a 2018 Jeep Grand Cherokee with 27k miles. Uploading recalls on this vehicle. 1. It has a fuel leak, this is a vehicle that does not have a gas cap, it has been fully diagnosed by the dealer, they want to charge $900.00 to repair plus a $250.00 diagnostic fee. 2. Car would not move, stopped abruptly, had to turn car on and off while in traffic in order to get car going, almost causing an accident. 3. Car will tell you its about to hit another car when it's not and will tu…

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Oil consumption or dilution

1 mentions · 0.1% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11756569

Vehicle Information: 2018 Jeep Grand Cherokee Overland 3.0L V6 EcoDiesel 4x4Component Affected: Fuel/Propulsion System (High-Pressure Fuel Pump) Safety Incident Narrative: The vehicle previously underwent a mandatory manufacturer safety recall replacement for the Bosch CP4 High-Pressure Fuel Pump under FCA Safety Recall Z46 (NHTSA Campaign Number: 22V-406). At 111,948 miles, while operating the vehicle, the engine suffered a sudden, catastrophic mechanical failure accompanied by an immediate and total loss of engine oil pressure. This caused th…

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Matching rule\b(oil consumption|burn\w* oil|consum\w* oil|oil dilution|gas(?:oline)? in (?:the )?oil)\b