Explore the records behind recurring owner reports.
7 owner complaints analyzed
2 distinct recall campaigns
70 mi median reported failure mileage
Scope: 2018 to 2025 model years. Data updated: . 1 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Unknown Or Other is the most frequently named component, appearing in 4 of 7 complaints (57.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 1 | 14.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 4 |
| Structure:Body | 3 |
| Electrical System | 1 |
| Fuel/Propulsion System | 1 |
Unknown Or Other: 4; Structure:Body: 3; Electrical System: 1; Fuel/Propulsion System: 1
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 6 complaints have missing, zero or invalid mileage.
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 3 |
| 2026 | 2 |
2023: 1; 2024: 1; 2025: 3; 2026: 2
Unknown Or Other leads the component reports. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples provide context, not a representative sample or a verified diagnosis.
Car shuttered, and almost stalled while I was pulling out of the gas station. Incident was noted by Lexus Brand Engagement. Incident # XXX Also note at Lexus of Greenville South Carolina. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-reported narrative. Look up ODI 11732020 at NHTSA ↗
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2018 | 0 |
| 2021 | 0 |
| 2024 | 2 |
| 2025 | 1 |
2018: 0; 2021: 0; 2024: 2; 2025: 1
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
7 unique complaints in this selection. Analysis snapshot: 2026-09-30.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2018 | 2021 | 2024 | 2025 |
|---|---|---|---|---|
| Unknown Or Other | 150.0%ODI 11679328Door actuator motor failed and door doesn’t open. Known in forums that it’s a bad design where water from washing or rain leaks and corrodes the actuators leaving failed doors from opening. | 150.0%ODI 11763756Exterior door-handle/ actuator mechanism when it rains or the car gets washed it goes out and doesn’t work. It could be a safety issue if ever in a critical situation and you can open the door. It’s an issue a lot of Lexus LC500 owners are having. | 266.7%ODI 11588761i have 2024 lexus lc 500 convertible not alignment gap was big and lexus not go to fix it | 0UnavailableNo examples available for this selection. |
| Structure:Body | 150.0%ODI 11689235Door handle failure. Well known issue. Internal door actuator commonly fails, causing you to be unable to open the door whether you are inside or outside the vehicle. Repair is also rather expensive. | 00.0%No examples available for this selection. | 266.7%ODI 11561284 · 70 miThe contact owns a 2024 Lexus LC500. The contact stated that the convertible top was leaking. While driving at approximately 70 MPH in the rain, water started to enter the vehicle. The contact stated that the passenger used paper towels and clothing to capture the water. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Lexus of Melbourne (6927 Bromley Drive, Melbourne, FL 32940) where it was diagnosed that there was an intrusion … | 0UnavailableNo examples available for this selection. |
| Electrical System | 00.0%No examples available for this selection. | 150.0%ODI 11763756Exterior door-handle/ actuator mechanism when it rains or the car gets washed it goes out and doesn’t work. It could be a safety issue if ever in a critical situation and you can open the door. It’s an issue a lot of Lexus LC500 owners are having. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Fuel/Propulsion System | 00.0%No examples available for this selection. | 150.0%ODI 11732020Car shuttered, and almost stalled while I was pulling out of the gas station. Incident was noted by Lexus Brand Engagement. Incident # XXX Also note at Lexus of Greenville South Carolina. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| Structure:Body | Too few reports for a range | 70 mi | 1 (sparse) | ODI 11561284 · 70 miThe contact owns a 2024 Lexus LC500. The contact stated that the convertible top was leaking. While driving at approximately 70 MPH in the rain, water started to enter the vehicle. The contact stated that the passenger used paper towels and clothing to capture the water. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Lexus of Melbourne (6927 Bromley Drive, Melbourne, FL 32940) where it was diagnosed that there was an intrusion … |
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-10 | 0 | None | No examples available for this selection. |
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 2 | None | ODI 11679328Door actuator motor failed and door doesn’t open. Known in forums that it’s a bad design where water from washing or rain leaks and corrodes the actuators leaving failed doors from opening. ODI 11678935GOOD DAY GENTLEMEN: THIS REPORT IS CONCERNING A KNOWN, ONGOING AND POTENTIALLY DANGEROUS PROBLEM WITH LEXUS LC500 CARS FROM 2018 UP TO AND INCLUDING 2025 COUPES AND CONVERTIBLES. THE PROBLEM CONCERNS THE DOOR HANDLES/ACTUATORS. APPARENTLY WATER SEEMS TO BE THE CULPRIT. THE MECHANICAL AND ELECTRONIC EQUIPMENT INSIDE BOTH DOORS FAIL AFTER A WHILE INVARIABLY ON ALL THESE CARS DUE TO WATER GETTING INSIDE. LEXUS KNOWS ABOUT THIS ONGOING VERY COMMON PROBLEM AND SUPPOSEDLY IS LOOKING INTO IT. THE REASON I AM NOTIFYING YOU IS GOD FORBID A DRIVER GETS… |
| 2025-09 | 1 | None | ODI 11689235Door handle failure. Well known issue. Internal door actuator commonly fails, causing you to be unable to open the door whether you are inside or outside the vehicle. Repair is also rather expensive. |
| 2025-10 | 0 | 25V744000 | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 1 | None | ODI 11732020Car shuttered, and almost stalled while I was pulling out of the gas station. Incident was noted by Lexus Brand Engagement. Incident # XXX Also note at Lexus of Greenville South Carolina. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 (partial) | 1 | None | ODI 11763756Exterior door-handle/ actuator mechanism when it rains or the car gets washed it goes out and doesn’t work. It could be a safety issue if ever in a critical situation and you can open the door. It’s an issue a lot of Lexus LC500 owners are having. |
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2018: 0 complaints · 2021: 0 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2018 | 0 | 0 | 0 |
| 2021 | 0 | 0 | 0 |
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2018 | 2 | 0 | 0 |
| 2021 | 2 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Unknown Or Other | Structure:Body | Electrical System | Fuel/Propulsion System |
|---|---|---|---|---|
| Unknown Or Other | — | 1ODI 11678935GOOD DAY GENTLEMEN: THIS REPORT IS CONCERNING A KNOWN, ONGOING AND POTENTIALLY DANGEROUS PROBLEM WITH LEXUS LC500 CARS FROM 2018 UP TO AND INCLUDING 2025 COUPES AND CONVERTIBLES. THE PROBLEM CONCERNS THE DOOR HANDLES/ACTUATORS. APPARENTLY WATER SEEMS TO BE THE CULPRIT. THE MECHANICAL AND ELECTRONIC EQUIPMENT INSIDE BOTH DOORS FAIL AFTER A WHILE INVARIABLY ON ALL THESE CARS DUE TO WATER GETTING INSIDE. LEXUS KNOWS ABOUT THIS ONGOING VERY COMMON PROBLEM AND SUPPOSEDLY IS LOOKING INTO IT. THE REASON I AM NOTIFYING YOU IS GOD FORBID A DRIVER GETS… | 1ODI 11763756Exterior door-handle/ actuator mechanism when it rains or the car gets washed it goes out and doesn’t work. It could be a safety issue if ever in a critical situation and you can open the door. It’s an issue a lot of Lexus LC500 owners are having. | 0 |
| Structure:Body | 1ODI 11678935GOOD DAY GENTLEMEN: THIS REPORT IS CONCERNING A KNOWN, ONGOING AND POTENTIALLY DANGEROUS PROBLEM WITH LEXUS LC500 CARS FROM 2018 UP TO AND INCLUDING 2025 COUPES AND CONVERTIBLES. THE PROBLEM CONCERNS THE DOOR HANDLES/ACTUATORS. APPARENTLY WATER SEEMS TO BE THE CULPRIT. THE MECHANICAL AND ELECTRONIC EQUIPMENT INSIDE BOTH DOORS FAIL AFTER A WHILE INVARIABLY ON ALL THESE CARS DUE TO WATER GETTING INSIDE. LEXUS KNOWS ABOUT THIS ONGOING VERY COMMON PROBLEM AND SUPPOSEDLY IS LOOKING INTO IT. THE REASON I AM NOTIFYING YOU IS GOD FORBID A DRIVER GETS… | — | 0 | 0 |
| Electrical System | 1ODI 11763756Exterior door-handle/ actuator mechanism when it rains or the car gets washed it goes out and doesn’t work. It could be a safety issue if ever in a critical situation and you can open the door. It’s an issue a lot of Lexus LC500 owners are having. | 0 | — | 0 |
| Fuel/Propulsion System | 0 | 0 | 0 | — |
Co-reporting does not establish that one component caused another concern.
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
2 patterns with matching reports.
1 mentions · 14.3% of complaints
Median mileage: Unavailable (0 usable records).
Car shuttered, and almost stalled while I was pulling out of the gas station. Incident was noted by Lexus Brand Engagement. Incident # XXX Also note at Lexus of Greenville South Carolina. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
\b(stall\w*|loss of power|lost power|engine shut\w* off)\b1 mentions · 14.3% of complaints
Median mileage: 70 mi (1 usable records).
The contact owns a 2024 Lexus LC500. The contact stated that the convertible top was leaking. While driving at approximately 70 MPH in the rain, water started to enter the vehicle. The contact stated that the passenger used paper towels and clothing to capture the water. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Lexus of Melbourne (6927 Bromley Drive, Melbourne, FL 32940) where it was diagnosed that there was an intrusion …
\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b