U.S. public vehicle records

Lexus NX HYBRID problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

10 owner complaints analyzed

5 distinct recall campaigns

5,793 mi median reported failure mileage

Scope: 2015 to 2025 model years. Data updated: 2026-10-01 (October 1, 2026). 8 complaints include usable failure mileage. View data status.

This selection has limited data. It remains available for lookup but is excluded from search indexing.

Owner-reported patterns

Most common problems

Service Brakes is the most frequently named component, appearing in 3 of 10 complaints (30.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Braking behavior	3	30.0%
Engine operation	1	10.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Service Brakes

Electrical System

Visibility/Wiper

Air Bags

Engine

Fuel/Propulsion System

Seats:Front Assembly:Head Restraint

Unknown Or Other

Service Brakes: 3; Electrical System: 2; Visibility/Wiper: 2; Air Bags: 1; Engine: 1; Fuel/Propulsion System: 1; Seats:Front Assembly:Head Restraint: 1; Unknown Or Other: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 7; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (7). 2 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2015

2017

2018

2020

2022

2023

2024

2015: 1; 2017: 1; 2018: 2; 2020: 3; 2022: 1; 2023: 1; 2024: 1

Pattern summary

Service Brakes leads the component reports. Braking behavior appears in 3 complaint narratives. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11032744 · 2017-10-10 (October 10, 2017)

TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAK…

Owner-reported narrative. 30,000 miles reported. Look up ODI 11032744 at NHTSA ↗

Owner report 11098011 · 2018-05-25 (May 25, 2018)

I WAS PARK AT STOP SIGN ON A CITY STREET WITH MY FOOT ON THE BRAKES NEXT THING I KNEW I WAS HITTING ANOTHER VEHICLE MY BRAKES UNINTENDED ACCELERATED AND MY BRAKES FAILED. I COULD NOT STOP THIS CAR FOR 2 BLOCKS, I TRIED TO PLACE IT IN PARK, AND ALSO TURN THE CAR OFF, THE CAR WOULD NOT STOP. I KEPT MY FOOT ON THE BRAKES BUT IT JUST ACCELERATED. I REPORTED IT TO LEXUS AND ACCORDING TO LEXUS AN INDEPENDENT ANALYSIS WOULD COME OUT AND INSPECT MY VEHICLE. THE VEHICLE SET ON LEXUS CAR LOT FOR A MONTH AND THE WAS INSPECTED AND A MONTH LATER LEXUS NO…

Owner-reported narrative. 780 miles reported. Look up ODI 11098011 at NHTSA ↗

Owner report 11110307 · 2018-07-09 (July 9, 2018)

TL* THE CONTACT OWNS A 2018 LEXUS NX300H. WITHIN WEEKS OF THE CONTACT OWNING THE VEHICLE, IT STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER (LEXUS OF SERRAMONTE, 700 SERRAMONTE BLVD, COLMA, CA 94014, [phone removed]) WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO DETERMINE A REPAIR REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0.

Owner-reported narrative. Look up ODI 11110307 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

From yearThrough year

Recall campaigns

Shared campaigns appear once in each affected model year.

2015

2016

2018

2020

2022

2023

2024

2025

2015: 0; 2016: 0; 2018: 0; 2020: 0; 2022: 1; 2023: 2; 2024: 3; 2025: 4

First model yearSecond model year

Year-by-year records

Lexus NX HYBRID model-year comparison
Model year	Complaints	Recalls	Change in recalls
2015	1	0	Not available
2016	1	0	0
2018	4	0	Not available
2020	1	0	Not available
2022	1	1	Not available
2023	0	2	+1
2024	2	3	+1
2025	0	4	+1

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

10 unique complaints in this selection. Analysis snapshot: 2026-10-01.

80.0%Usable mileage8 / 10 records

100.0%Valid incident date10 / 10 records

100.0%Valid filing date10 / 10 records

100.0%Ordered incident and filing dates10 / 10 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2015	2016	2018	2020	2022	2023	2024	2025
Service Brakes	00.0% No examples available for this selection.	1100.0% ODI 11032744 · 30,000 mi TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAK… Look up ODI 11032744 at NHTSA ↗	250.0% ODI 11098011 · 780 mi I WAS PARK AT STOP SIGN ON A CITY STREET WITH MY FOOT ON THE BRAKES NEXT THING I KNEW I WAS HITTING ANOTHER VEHICLE MY BRAKES UNINTENDED ACCELERATED AND MY BRAKES FAILED. I COULD NOT STOP THIS CAR FOR 2 BLOCKS, I TRIED TO PLACE IT IN PARK, AND ALSO TURN THE CAR OFF, THE CAR WOULD NOT STOP. I KEPT MY FOOT ON THE BRAKES BUT IT JUST ACCELERATED. I REPORTED IT TO LEXUS AND ACCORDING TO LEXUS AN INDEPENDENT ANALYSIS WOULD COME OUT AND INSPECT MY VEHICLE. THE VEHICLE SET ON LEXUS CAR LOT FOR A MONTH AND THE WAS INSPECTED AND A MONTH LATER LEXUS NO… Look up ODI 11098011 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Electrical System	00.0% No examples available for this selection.	00.0% No examples available for this selection.	250.0% ODI 11110307 TL* THE CONTACT OWNS A 2018 LEXUS NX300H. WITHIN WEEKS OF THE CONTACT OWNING THE VEHICLE, IT STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER (LEXUS OF SERRAMONTE, 700 SERRAMONTE BLVD, COLMA, CA 94014, [phone removed]) WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO DETERMINE A REPAIR REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0. Look up ODI 11110307 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Visibility/Wiper	1100.0% ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	1100.0% ODI 11374123 · 12,000 mi SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON HIGHWAY ROUTE 101 IN NEW HAMPSHIRE NEAR EPPING. THE SUNROOF AND CAR WINDOWS WERE CLOSED AT THE TIME. THERE WAS VERY LITTLE TRAFFIC ON THE ROAD AND THE CAR WAS NOT NEAR AN UNDERPASS. THE GLASS FROM THE SUNROOF SHATTERED ALL OVER THE INTERIOR OF THE CAR WITH THE MAJORITY ENDING UP IN THE BACK SEAT. FORTUNATELY, NO PASSENGERS WERE IN THE BACK SEAT AND THERE WERE NO INJURIES TO REPORT. THE DRIVER PULLED THE CAR OFF THE HIGHWAY AT THE NEXT EXIT AND DROVE THE CAR TO A LOCAL LEXUS DEALER FOR REP… Look up ODI 11374123 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Air Bags	00.0% No examples available for this selection.	1100.0% ODI 11032744 · 30,000 mi TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAK… Look up ODI 11032744 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Engine	1100.0% ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Fuel/Propulsion System	1100.0% ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.
Seats:Front Assembly:Head Restraint	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	150.0% ODI 11539389 · 50 mi The contact owns a 2024 Lexus NX Hybrid. The contact stated that the driver's side headrest was inoperable. The contact stated that she attempted to adjust the headrest however, the headrest failed to respond. The head rest had pushed the driver forward causing neck pain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50. The VIN was unavailable. Look up ODI 11539389 at NHTSA ↗	0Unavailable No examples available for this selection.
Unknown Or Other	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	1100.0% ODI 11458096 Bluetooth 50% of the time does not connect. Phone will not connect to the car. Look up ODI 11458096 at NHTSA ↗	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Service Brakes	Too few reports for a range	17,000 mi	3 (sparse)	ODI 11032744 · 30,000 mi TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAK… Look up ODI 11032744 at NHTSA ↗ ODI 11098011 · 780 mi I WAS PARK AT STOP SIGN ON A CITY STREET WITH MY FOOT ON THE BRAKES NEXT THING I KNEW I WAS HITTING ANOTHER VEHICLE MY BRAKES UNINTENDED ACCELERATED AND MY BRAKES FAILED. I COULD NOT STOP THIS CAR FOR 2 BLOCKS, I TRIED TO PLACE IT IN PARK, AND ALSO TURN THE CAR OFF, THE CAR WOULD NOT STOP. I KEPT MY FOOT ON THE BRAKES BUT IT JUST ACCELERATED. I REPORTED IT TO LEXUS AND ACCORDING TO LEXUS AN INDEPENDENT ANALYSIS WOULD COME OUT AND INSPECT MY VEHICLE. THE VEHICLE SET ON LEXUS CAR LOT FOR A MONTH AND THE WAS INSPECTED AND A MONTH LATER LEXUS NO… Look up ODI 11098011 at NHTSA ↗ ODI 11297263 · 17,000 mi WHEN I STARTED THE CAR, WHICH HAS ONLY 17,000 MILES ON IT, THE WARNING LIGHTS CAME ON ALERTING ME OF BRAKE FAILURE. I WAS IN MY DRIVEWAY & HAD NOT YET DEPARTED. Look up ODI 11297263 at NHTSA ↗
Electrical System	Too few reports for a range	7,085 mi	1 (sparse)	ODI 11355393 · 7,085 mi I HAVE A 2018 LEXUS NX 300H, THAT WE BOUGHT 2 YEARS AGO AND HAD BEEN BRINGING TO THE DEALERSHIP FOR MAINTENANCE. RECENTLY ON AUGUST 31ST, 2020 MY RIGHT PASSENGER MIRROR EXPLODED WITH WIRES HANGING OUT AND MIRROR POPPED OUT- LUCKILY I WAS A BLOCK AWAY FROM MY HOUSE RUNNING ABOUT 5MPH, OR MY MIRROR WOULD HAVE FLOWN IN THE FREEWAY AND MAY HAVE CAUSE AN ACCIDENT. BROUGHT TO THE DEALERSHIP BUT THEY SAID THAT I MIGHT HAVE HIT SOMETHING SINCE THERE WAS THIS THREAD LIKE DENT- (WHICH THEY SAID COULD HAVE HAPPEN DUE TO THE MIRROR POPPING OUT OF ITS CASE… Look up ODI 11355393 at NHTSA ↗
Visibility/Wiper	Too few reports for a range	8,250 mi	2 (sparse)	ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗ ODI 11374123 · 12,000 mi SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON HIGHWAY ROUTE 101 IN NEW HAMPSHIRE NEAR EPPING. THE SUNROOF AND CAR WINDOWS WERE CLOSED AT THE TIME. THERE WAS VERY LITTLE TRAFFIC ON THE ROAD AND THE CAR WAS NOT NEAR AN UNDERPASS. THE GLASS FROM THE SUNROOF SHATTERED ALL OVER THE INTERIOR OF THE CAR WITH THE MAJORITY ENDING UP IN THE BACK SEAT. FORTUNATELY, NO PASSENGERS WERE IN THE BACK SEAT AND THERE WERE NO INJURIES TO REPORT. THE DRIVER PULLED THE CAR OFF THE HIGHWAY AT THE NEXT EXIT AND DROVE THE CAR TO A LOCAL LEXUS DEALER FOR REP… Look up ODI 11374123 at NHTSA ↗
Air Bags	Too few reports for a range	30,000 mi	1 (sparse)	ODI 11032744 · 30,000 mi TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAK… Look up ODI 11032744 at NHTSA ↗
Engine	Too few reports for a range	4,500 mi	1 (sparse)	ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗
Fuel/Propulsion System	Too few reports for a range	4,500 mi	1 (sparse)	ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗
Seats:Front Assembly:Head Restraint	Too few reports for a range	50 mi	1 (sparse)	ODI 11539389 · 50 mi The contact owns a 2024 Lexus NX Hybrid. The contact stated that the driver's side headrest was inoperable. The contact stated that she attempted to adjust the headrest however, the headrest failed to respond. The head rest had pushed the driver forward causing neck pain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50. The VIN was unavailable. Look up ODI 11539389 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Campaigns announced	Examples
2024-11	None	No examples available for this selection.
2024-12	None	No examples available for this selection.
2025-01	None	No examples available for this selection.
2025-02	25V059000	No examples available for this selection.
2025-03	None	No examples available for this selection.
2025-04	None	No examples available for this selection.
2025-05	None	No examples available for this selection.
2025-06	None	No examples available for this selection.
2025-07	None	No examples available for this selection.
2025-08	None	No examples available for this selection.
2025-09	None	No examples available for this selection.
2025-10	25V744000	No examples available for this selection.
2025-11	None	No examples available for this selection.
2025-12	None	No examples available for this selection.
2026-01	None	No examples available for this selection.
2026-02	None	No examples available for this selection.
2026-03	26V179000	No examples available for this selection.
2026-04	None	No examples available for this selection.
2026-05	None	No examples available for this selection.
2026-06	None	No examples available for this selection.
2026-07	None	No examples available for this selection.
2026-08	None	No examples available for this selection.
2026-09	None	No examples available for this selection.
2026-10 (partial)	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 1 complaints · 2023: 0 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	1	1	1
2023	0	0	0

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	1	0	0
2023	0	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Service Brakes	Electrical System	Visibility/Wiper	Air Bags	Engine	Fuel/Propulsion System	Seats:Front Assembly:Head Restraint	Unknown Or Other
Service Brakes	—	0	0	1 ODI 11032744 · 30,000 mi TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAK… Look up ODI 11032744 at NHTSA ↗	0	0	0	0
Electrical System	0	—	0	0	0	0	0	0
Visibility/Wiper	0	0	—	0	1 ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	1 ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	0	0
Air Bags	1 ODI 11032744 · 30,000 mi TL* THE CONTACT OWNS A 2016 LEXUS NX300H. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE VEHICLE SUDDENLY STOPPED WITHOUT THE DRIVER APPLYING THE BRAKES. THE VEHICLE STARTED SPINNING AND, WHEN IT STOPPED, WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED PRIOR TO THE FAILURE. THERE WERE NO INJURES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE BRAK… Look up ODI 11032744 at NHTSA ↗	0	0	—	0	0	0	0
Engine	0	0	1 ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	0	—	1 ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	0	0
Fuel/Propulsion System	0	0	1 ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	0	1 ODI 10717639 · 4,500 mi BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W… Look up ODI 10717639 at NHTSA ↗	—	0	0
Seats:Front Assembly:Head Restraint	0	0	0	0	0	0	—	0
Unknown Or Other	0	0	0	0	0	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

4 patterns with matching reports.

Brake response concerns

2 mentions · 20.0% of complaints

Median mileage: 8,890 mi (2 usable records).

ODI 11098011 · 780 mi

Look up ODI 11098011 at NHTSA ↗

ODI 11297263 · 17,000 mi

WHEN I STARTED THE CAR, WHICH HAS ONLY 17,000 MILES ON IT, THE WARNING LIGHTS CAME ON ALERTING ME OF BRAKE FAILURE. I WAS IN MY DRIVEWAY & HAD NOT YET DEPARTED.

Look up ODI 11297263 at NHTSA ↗

Matching rule

Hard or delayed shifting

1 mentions · 10.0% of complaints

Median mileage: 4,500 mi (1 usable records).

ODI 10717639 · 4,500 mi

BOUGHT A BRAND NEW NX300H ON 12/29/14 IN NJ. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND WHEN I WENT TO DECELERATE THE ENGINE STARTED JERKING LIKE THE CAR WAS BREAKING DOWN. I'VE GONE TO DIFFERENT DEALERS...ONE TOLD ME THEY FELT IT AND KEPT THE CAR THEN TO WENT ON TO TELL ME THEY GAVE ME THE WRONG INFO AND IT WASN'T MY CAR. THE OTHER DEALER TOLD ME RECENTLY THEY TESTED IT AGAINST ANOTHER NX300H AND IT DRIVES THE SAME...THE OPERATIONS MANAGER TOLD ME THEY HAVEN'T HAD AN NX SINCE NOVEMBER. HAD MAJOR VISIBILITY ISSUES FROM DAY ONE WITH THE W…

Look up ODI 10717639 at NHTSA ↗

Matching rule

Stalling or loss of power

1 mentions · 10.0% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11110307

Look up ODI 11110307 at NHTSA ↗

Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Warning lights and dashboard alerts

1 mentions · 10.0% of complaints

Median mileage: 17,000 mi (1 usable records).

ODI 11297263 · 17,000 mi

WHEN I STARTED THE CAR, WHICH HAS ONLY 17,000 MILES ON IT, THE WARNING LIGHTS CAME ON ALERTING ME OF BRAKE FAILURE. I WAS IN MY DRIVEWAY & HAD NOT YET DEPARTED.

Look up ODI 11297263 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b