U.S. public vehicle records

2011 Lincoln MKZ HYBRID problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

40 owner complaints analyzed

0 distinct recall campaigns

72,100 mi median reported failure mileage

Scope: 2011 model year. Data updated: 2026-09-30 (September 30, 2026). 24 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 18 of 40 complaints (45.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Steering behavior	12	30.0%
Braking behavior	4	10.0%
Engine operation	2	5.0%
Electrical and battery issues	1	2.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags

Steering

Service Brakes, Hydraulic

Unknown Or Other

Electrical System

Suspension

Equipment Adaptive/Mobility

Exterior Lighting

Air Bags: 18; Steering: 13; Service Brakes, Hydraulic: 3; Unknown Or Other: 3; Electrical System: 2; Suspension: 2; Equipment Adaptive/Mobility: 1; Exterior Lighting: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 3; 25,000 to 49,999: 2; 50,000 to 74,999: 8; 75,000 to 99,999: 6; 100,000 to 149,999: 4; 150,000 and above: 1

50,000 to 74,999 miles has the most reports with usable mileage (8). 16 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014

2015

2016

2017

2018

2019

2023

2025

2014: 4; 2015: 4; 2016: 1; 2017: 12; 2018: 10; 2019: 4; 2023: 3; 2025: 2

Pattern summary

Air Bags leads the component reports. Steering behavior appears in 12 complaint narratives. Braking behavior appears in 4 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10641621 · 2014-10-06 (October 6, 2014)

WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WAY. IN ADDITION TO THE INCIDENT DESCRIBED ABOVE, THE SAME THING (LOSS OF POWER STEERING AND THOSE TWO MESSAGES) OCCURRED SEVERAL OTHER TIMES, AT VARIOUS SPEEDS AND CONDITIONS. I WAS ALWAYS ABLE TO RESTORE FUNCTION BY RESTARTING THE ENGINE ONCE OR …

Owner-reported narrative. 57,099 miles reported. Look up ODI 10641621 at NHTSA ↗

Owner report 10643497 · 2014-10-09 (October 9, 2014)

POWER STEERING ASSIST WENT OUT WHILE DRIVING CAR. STEERING SYSTEM FAULT LIGHT WENT ON. PULLED OVER, TURNED OFF ENGINE AND THEN RESTARTED IT. POWER STEERING ASSIST WORKED UNTIL A FEW HOURS LATER IT WENT OFF AGAIN IN THE DRIVEWAY. TURNED OFF ENGINE AND THEN RESTARTED IT AND POWER STEERING ASSIST WORKED AGAIN. TOOK CAR TO THE DEALER ON JULY 31. I WAS GIVEN A LOANER CAR AND I PICKED UP MY CAR ON AUGUST 1. *TR

Owner-reported narrative. 16,600 miles reported. Look up ODI 10643497 at NHTSA ↗

Owner report 10806834 · 2015-10-22 (October 22, 2015)

2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB

Owner-reported narrative. Look up ODI 10806834 at NHTSA ↗

Owner report 11522318 · 2023-05-16 (May 16, 2023)

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 30 MPH, the brakes failed to operate upon depression of the brake pedal with several unknown warning lights flashing on the instrument panel. The contact immediately applied the parking brake and drifted the vehicle off to the roadway. The contact restarted the vehicle three times and the warning lights reappeared on the instrument panel. The contact drove the vehicle home and later had the vehicle towed to a dealer. The dealer inspected the vehicle and informe…

Owner-reported narrative. 69,500 miles reported. Look up ODI 11522318 at NHTSA ↗

Owner report 10716957 · 2015-05-17 (May 17, 2015)

LOSS OF POWER STEERING IN THE VEHICLE - POWER STEERING ASSIST FAULT, WHILE DRIVING THE VEHICLE. PULLED THE VEHICLE OVER AND AFTER 5 TIMES OF TURNING THE VEHICLE OFF, AND THEN RESTARTING IT, THE ALERT WOULD GO AWAY AND THE POWER STEERING WOULD BE ACTIVE AGAIN. HAS BEEN AN ONGOING ISSUE FOR THE LAST 6 MONTHS, HOWEVER IT HAS BEEN A DAILY ISSUE FOR THE LAST WEEK.

Owner-reported narrative. 120,000 miles reported. Look up ODI 10716957 at NHTSA ↗

Owner report 10663452 · 2014-12-10 (December 10, 2014)

I OWN A LINCOLN MKZ HYBRID (2011). I HAVE WHAT I CONSIDER A SAFETY FAILURE/HAZARD. THE DRIVER'S SIDE DOOR LOCK/LATCH FAILED AND I HAVE BEEN UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAVE TO OPEN THE WINDOW AND OPEN THE DOOR BY WAY OF THE OUTSIDE HANDLE. IN AN EMERGENCY, IF THE ELECTRICAL SYSTEM WAS INOPERABLE, A DRIVER WOULD BE TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPEN AND THE SEAT COULD NOT MOVE BACK, THUS, POTENTIALLY TRAPPING A DRIVER. *TR

Owner-reported narrative. 80,000 miles reported. Look up ODI 10663452 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

40 unique complaints in this selection. Analysis snapshot: 2026-09-30.

60.0%Usable mileage24 / 40 records

100.0%Valid incident date40 / 40 records

100.0%Valid filing date40 / 40 records

100.0%Ordered incident and filing dates40 / 40 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020
Steering	1332.5% ODI 10641621 · 57,099 mi WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WAY. IN ADDITION TO THE INCIDENT DESCRIBED ABOVE, THE SAME THING (LOSS OF POWER STEERING AND THOSE TWO MESSAGES) OCCURRED SEVERAL OTHER TIMES, AT VARIOUS SPEEDS AND CONDITIONS. I WAS ALWAYS ABLE TO RESTORE FUNCTION BY RESTARTING THE ENGINE ONCE OR … Look up ODI 10641621 at NHTSA ↗	1932.2% ODI 10543874 · 11,200 mi POWER STEERING QUIT WITH NO WARNING AND SERVICE ADVANCETRAC MESSAGE CAME ON. FORD SAYS THE RACK AND PINION STEERING NEEDED TO BE REPLACED. NOW I'M AFRAID TO DRIVE THE CAR, NO CONFIDENCE IN THE QUALITY AND SAFETY. *TR Look up ODI 10543874 at NHTSA ↗	325.0% ODI 10955009 · 32,500 mi I PURCHASED A USED 2013 LINCOLN MKZ HYBRID ON NOV 28 2016. ON DEC 1 2016 I WAS DRIVING ON I 20 IN BIRMINGHAM AL AND THE VEHICLE STALLED ON THE FREEWAY AFTER I HAD ENGAGED IN A PANIC STOP AND VEERED THE VEHICLE TO THE RIGHT. MY VEHICLE FROZE IN A POSITION WITH THE LEFT REAR OF THE VEHICLE IN THE TRAFFIC LANE AND THE RIGHT FRONT OF THE VEHICLE ON THE EMERGENCY LANE. THE VEHICLE WAS BLOCKING TRAFFIC. IT LOCKED UP IN SUCH A WAY THAT I COULD NOT GET IT UNLOCKED. THERE WERE SEVERAL ERROR MESSAGES DISPLAYING TO THE EFFECT OF ACTIVE HEADLAMPS FAULT T… Look up ODI 10955009 at NHTSA ↗	13.7% ODI 11515869 · 161,280 mi The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH, the power steering failed. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that she stopped the vehicle and turn off and restarted several times and the vehicle regained normal functionality. Additionally, the contact stated that the brake pedal had become firm while driving at various speeds. The contact stated that she depressed the brake pedal to the floorboard and heard an abnormal snappi… Look up ODI 11515869 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	423.5% ODI 11166351 · 17,900 mi WHILE DRIVING THE FRONT TIRES ABRUPTLY PULL LEFT OR RIGHT, REGARDLESS OF STEERING WHEEL POSITION (STRAIGHT OR TURNING), SPEED (25MPH OR 65MPH), OR ROAD CONDITIONS (SMOOTH OR BUMPY). ALSO, RECEIVED RANDOM ALERTS TO KEEP HANDS ON THE STEERING WHEEL WHEN MY HANDS HAD NEVER LEFT THE STEERING WHEEL. THE ALERTS STOPPED BUT THE STEERING/WHEEL POSITION ISSUE REMAINS. Look up ODI 11166351 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Air Bags	1845.0% ODI 10934396 TAKATA RECALL. MY CAR WAS MANUFACTURED AT THE END OF 2010 AND IS NOW SIX YEARS OLD. I LIVE IN FLORIDA AND THE CAR HAS BEEN IN FLORIDA SINCE NEW IN CONDITIONS OF HIGH HEAT AND HUMIDITY. WITH THIS RECALL ISSUED IN JUNE 2016, I STILL HAVE NO WORD FROM LINCOLN OR FORD MOTOR COMPANY ON WHEN THIS WILL BE FIXED. PLEASE ASSIST. UPDATED 11/06/2017*JS Look up ODI 10934396 at NHTSA ↗	1728.8% ODI 11011230 TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (TED BRITT FORD SALES, 11165 FAIRFAX BLVD, FAIRFAX, VA, 22030) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND THAT THEY WERE NOT CERTAIN WHEN THEY WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A F… Look up ODI 11011230 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	116.7% ODI 11091396 · 69,801 mi TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS DEPRESSED TO ALERT ANOTHER MOTORIST, BUT IT FAILED TO FUNCTION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A REDUCED PRICE FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE… Look up ODI 11091396 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Unknown Or Other	37.5% ODI 11051598 · 139,000 mi THE PASSENGER SIDE DOOR COULD NOT BE OPENED FROM THE INSIDE. ONLY THE OUTSIDE DOOR HANDLE COULD OPEN IT SUCCESSFULLY. THE DEALER HAS ORDERED PARTS FOR A REPAIR. HE INDICATED THAT THERE IS NO RECALL ON THIS ISSUE, ALTHOUGH I RECALL A NOTIFICATION ABOUT DOOR PROBLEMS. SEVERAL YEARS AGO THE LEFT DRIVER'S SIDE DOOR HAD THE SAME PROBLEM AND REQUIRED A DEALER FIX. THIS APPARENT DEFECT IN DOOR DESIGN POSES A POTENTIALLY SERIOUS SAFETY RISK IF AN OCCUPANT NEEDS TO EXIT THE VEHICLE IN AN EMERGENCY. IT SEEMS HIGHLY UNLIKELY THAT BOTH DOORS W… Look up ODI 11051598 at NHTSA ↗	610.2% ODI 10726257 · 56,115 mi WHILE DRIVING 55 MPH ON HIGHWAY, RED TRIANGLE WITH "!" IN THE MIDDLE WITH TEXT "STOP SAFELY NOW" APPEARED ON DASHBOARD. AT THE SAME TIME THE ENGINE SHUT OFF (ALONG WITH THE AIR CONDITIONER AND RADIO). THE CAR WOULD NOT RESTART IN NEUTRAL. I HAD TO COAST TO THE SHOULDER OF THE HIGHWAY TO STOP, PUT THE CAR IN PARK, TURN THE KEY TO RESTART AND THEN DRIVE AGAIN. THIS HAPPENED 3 TIMES IN 45 MINUTES. I TOOK THE CAR TO A LINCOLN DEALERSHIP. THEY COULD NOT FIND ANYTHING WRONG OTHER THAN RECOMMENDING I PURCHASE A NEW BATTERY. I WAS SKEPTICAL, BUT… Look up ODI 10726257 at NHTSA ↗	216.7% ODI 10717507 I LEASED MY CAR IN AUGUST OF 2013. ONE OF THE FIRST THINGS I DID WAS RUN A VEHICLE HEALTH REPORT, WHICH I DID EVERY OTHER MONTH SINCE I GOT THE CAR. IN THE REPORT WHAT WOULD ALWAYS APPEAR WAS DRIVER ASSISTS AND RESTRAINTS REPORT ..."SYSTEM UNAVAILABLE." THEN IN THE LATE FALL OF 2014 I RECEIVED A LETTER ABOUT A RECALL OF THE AIRBAG SYSTEM. DURING A VISIT TO THE HEISER DEALERSHIP I ASKED ABOUT THE RECALL AND WAS TOLD THE FIX WAS NOT AVAILABLE. I TOOK IN THE VEHICLE HEALTH REPORT INTO THE DEALERSHIP SHOWING WHERE IT READ DRIVER ASSISTS AND… Look up ODI 10717507 at NHTSA ↗	27.4% ODI 10855597 · 60,400 mi OEM MICHELIN PRIMACY TIRES AND WARRANTY PROCESS ARE A BIG PROBLEM. GETTING READY TO FILE TREAD WEAR CLAIM ON SECOND SET AFTER CLAIMING TREAD WEAR WARRANTY ON FIRST SET THROUGH MY DEALER. ONLY LASTED 30K AND WERE TO GO > 50K. NOW SAME MODEL TIRES ARE NOW WORN TO REPLACEMENT AND DEALER SAYS I NEED TO PURCHASE ELSEWHERE FOR ANOTHER TREAD WEAR CLAIM. REASON IS THEY WERE NEVER PAID BY MICHELIN FOR FIRST CLAIM. LINCOLN AND MICHELIN DESERVE THIS COMPLAINT FOR THE INCONVENIENCE AND NOW SECOND DEFECT ON TREAD WEAR LIFE. SERVICE DEPT AT DEALER HAV… Look up ODI 10855597 at NHTSA ↗	216.7% ODI 11047190 · 5,000 mi SOME TIMES THE REAR BACK-UP CAMERA DASH BOARD DISPLAY WILL TURN OFF WHILE MANEUVERING IN REVERSE. SOMETIMES IT WILL TURN OFF TO ANSWER THE PHONE, WHILE THE CAR IS MOVING IN REVERSE. AND OTHER TIMES IT WILL FLICKER THEN RETURN TO THE HOME PAGE. THE DEALER SAYS ITS WORKING NORMALLY AND THEY CAN'T DUPLICATE THE PROBLEM. HOWEVER ITS HAPPENED AT LEAST A HALF DOZEN TIMES SINCE I'VE OWNED THE CAR, IN THE PAST 2 YRS. THE PROBLEM SEEMS TO HAPPEN WHEN THE CAR IS MOVING IN REVERSE USUALLY WHEN BACKING OUT OF A PARKING SPACE WITH PARKED CARS ON EITHER SID… Look up ODI 11047190 at NHTSA ↗	116.7% ODI 11093240 · 26,000 mi THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED. IT IS A DISGRACE THAT ON A LUXURY VEHICLE THIS ABSENCE PUTS YOU AT RISK. CAN YOU IMAGINE BEING STRANDED ON OPEN HIGHWAY AT 2 IN THE MORNING. IF T… Look up ODI 11093240 at NHTSA ↗	423.5% ODI 10968016 · 2,800 mi VEHICLE HAS FAILED TO START ON 4 DIFFERENT EVENTS OVER A 6 MONTH PERIOD. NO POWER TO THE VEHICLE AFTER HAVING IT PARKED IN THE GARAGE OVERNIGHT. EVENT DATES ARE: 12/12/16; 01/04/17; 3/2/17; 3/22/17. Look up ODI 10968016 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Electrical System	25.0% ODI 10578337 · 79,400 mi 3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPLACED CONNECTOR AND CHECKED ALL CIRCUITS, OK. REPLACED MODULE AND RECHECKED OPERATION FOR BOTH SATS, OK. RETURNED CAR TO DEALER ON 3/17/14. AFTER TU… Look up ODI 10578337 at NHTSA ↗	813.6% ODI 10640217 · 91,000 mi SEPTEMBER 25, 2014 - WHILE DRIVING APPROXIMATELY 40 MILES PER HOUR, THE "STOP CAR SAFETY NOW" WARNING CAME. I HAVE ABOUT 91,000 MILES ON THE VEHICLE. I HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN. THEY HAVE CHECKED THE VEHICLE, DRIVEN IT, CHECK FOR CODES AND HAVE FOUND NOTHING IN THREE DAYS OF CHECKING. THEY TOLD ME THAT THEY CONTACTED LINCOLN'S TECH TEAM FOR ASSISTANCE. THE TECH TEAM CANNOT DETERMINE WHAT IS WRONG WITH THE CAR. THE TWO OPTIONS THAT I HAVE BEEN GIVEN ARE 1. DO NOTHING AND SEE IF THE PROBLEM RECURS OR 2. CHANGE THE EX… Look up ODI 10640217 at NHTSA ↗	18.3% ODI 10955009 · 32,500 mi I PURCHASED A USED 2013 LINCOLN MKZ HYBRID ON NOV 28 2016. ON DEC 1 2016 I WAS DRIVING ON I 20 IN BIRMINGHAM AL AND THE VEHICLE STALLED ON THE FREEWAY AFTER I HAD ENGAGED IN A PANIC STOP AND VEERED THE VEHICLE TO THE RIGHT. MY VEHICLE FROZE IN A POSITION WITH THE LEFT REAR OF THE VEHICLE IN THE TRAFFIC LANE AND THE RIGHT FRONT OF THE VEHICLE ON THE EMERGENCY LANE. THE VEHICLE WAS BLOCKING TRAFFIC. IT LOCKED UP IN SUCH A WAY THAT I COULD NOT GET IT UNLOCKED. THERE WERE SEVERAL ERROR MESSAGES DISPLAYING TO THE EFFECT OF ACTIVE HEADLAMPS FAULT T… Look up ODI 10955009 at NHTSA ↗	13.7% ODI 11528557 · 90,000 mi The contact owns a 2014 Lincoln MKZ. The contact stated that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and the recall repair was performed, and the contact stated that several electrical systems malfunctioned after the repair. The contact stated that several attempts were needed to start the vehicle and the windows would roll up and down independently. The contact had not taken the vehicle to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000. Look up ODI 11528557 at NHTSA ↗	433.3% ODI 11012428 · 15,800 mi BATTERY OVERHEATS, CAR STALLS AND STOPS MULTIPLE TIMES IN THE MIDDLE OF THE FREEWAY, AND TWICE DRIVING REGULAR SIDE STREET . HYBRID BATTERY WAS CHANGED LAST MONTH UNDER WARRANTY. CAR HAS OVER 16K MILES . TOWED 3X TO DEALERSHIP AT LINCOLN REPAIR SHOP IN HENDERSON NV. PER LINCOLN MECHANIC, THIS IS A FLAW ON THIS CAR AND THAT THE LINCOLN ENGINEERS ARE NOT ABLE TO OFFER A FIX OR A SOLUTION AS THE OVERHEATING IS BEING BLAMED TO LAS VEGAS SUMMER TEMP OVER 110 DEGREES.THE CAR IS STILL UNDER WARRANTY. LINCOLN OFFERED AN EXTENDED 4 YEAR WARRANTY. LINCO… Look up ODI 11012428 at NHTSA ↗	00.0% No examples available for this selection.	15.9% ODI 10991673 TL* THE CONTACT OWNS A 2017 LINCOLN MKZ HYBRID. AFTER IT RAINED OR AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT AND REAR BRAKES WHEN ATTEMPTING TO DRIVE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (STUART POWELL FORD LINCOLN MAZDA LOCATED AT 225 S DANVILLE BYPASS, DANVILLE, KENTUCKY), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO INFORMED THE CONTACT THAT THEIR ENGINEERS WERE LOOKING INTO THE FAILURE. THERE WAS A MANUFACTURER COMMUNICATION … Look up ODI 10991673 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	1100.0% ODI 11433686 [XXX] came out to his vehicle and rear seats and seat belts were melted from interior part of the seats. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Look up ODI 11433686 at NHTSA ↗
Service Brakes, Hydraulic	37.5% ODI 10806834 2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. SMD THE ABS MODULE WAS REPLACED. JB Look up ODI 10806834 at NHTSA ↗	11.7% ODI 11673764 · 119,000 mi The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed and attempting to stop the vehicle, the brake pedal was depressed and went all the way to the floorboard however, the vehicle failed to immediately stop. The contact stated that after pumping the brake pedal repeatedly the vehicle came to a stop. The ABS warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with the ABS control module failure. The vehicle was not repaired. After investigating the failure, the conta… Look up ODI 11673764 at NHTSA ↗	00.0% No examples available for this selection.	933.3% ODI 11515869 · 161,280 mi The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH, the power steering failed. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that she stopped the vehicle and turn off and restarted several times and the vehicle regained normal functionality. Additionally, the contact stated that the brake pedal had become firm while driving at various speeds. The contact stated that she depressed the brake pedal to the floorboard and heard an abnormal snappi… Look up ODI 11515869 at NHTSA ↗	18.3% ODI 11455668 The contact's wife owns a 2015 Lincoln MKZ Hybrid. The contact received a notification for NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. VIN tool showed no open recall on the vehicle. Look up ODI 11455668 at NHTSA ↗	00.0% No examples available for this selection.	211.8% ODI 11522495 The contact owns a 2017 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the brake warning light was illuminated. Additionally, the vehicle stalled and was towed to the residence. The vehicle was not … Look up ODI 11522495 at NHTSA ↗	150.0% ODI 11489631 · 36,000 mi The contact owns a 2018 Lincoln MKZ. The contact stated that while driving 15-20 MPH, the brake pedal was depressed however, the vehicle was slow to respond. The contact turned off and restarted the vehicle however while driving and depressing the brake pedal, the vehicle failed to stop as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000. Look up ODI 11489631 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Engine	00.0% No examples available for this selection.	610.2% ODI 10597391 · 23,924 mi 5 JUNE 14: ENGINE DIED WHILE STOPPED IN HEAVY TRAFFIC. RESTARTED IN PARK ON THIRD TRY. BRAKE AND CROSS TRAFFIC FAULT WARNING LIGHT CAME ON. DEALER UNABLE TO DUPLICATE PROBLEM. 7 JUNE 14: ENGINE DIED SECOND TIME AFTER ENTERING ENTRANCE STREET TO PARKING LOT AT 10 MPH. RESTARTED AFTER STOPPING AND PUTTING TRANSMISSION IN TO PARK. NO WARNING LIGHTS CAME ON. *TR Look up ODI 10597391 at NHTSA ↗	18.3% ODI 10972398 · 75,000 mi TL* THE CONTACT OWNED A 2013 LINCOLN MKZ HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE COMING FROM THE VEHICLE. THE CONTACT OPENED THE HOOD AND SAW FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. Look up ODI 10972398 at NHTSA ↗	00.0% No examples available for this selection.	18.3% ODI 11193419 · 30,600 mi TL* THE CONTACT OWNS A 2015 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WHILE DRIVING APPROXIMATELY 30 MPH. THE WRENCH ICON AND CHECK ENGINE INDICATOR ILLUMINATED DURING THE FAILURE. THE CONTACT WAS ABLE TO MOVE THE VEHICLE ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO ISLAND LINCOLN MERCURY (1850 EAST MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL, 32952, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND POWER TRAIN CONTROL MODULE FAILED. THE DEALER REPLACED THE POWER TRAIN CONTR… Look up ODI 11193419 at NHTSA ↗	00.0% No examples available for this selection.	317.6% ODI 10968016 · 2,800 mi VEHICLE HAS FAILED TO START ON 4 DIFFERENT EVENTS OVER A 6 MONTH PERIOD. NO POWER TO THE VEHICLE AFTER HAVING IT PARKED IN THE GARAGE OVERNIGHT. EVENT DATES ARE: 12/12/16; 01/04/17; 3/2/17; 3/22/17. Look up ODI 10968016 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Power Train	00.0% No examples available for this selection.	23.4% ODI 11100382 WHILE DRIVING ON THE FREEWAY 50 -60 MPH THE CAR WILL SHUT OFF WITHOUT WARNING ON THE DASH IS SAYS PULL OVER SAFELY. THE CAR RESTARTS ONCE STOPPED THE KEY TURNED OFF THEN ON. THE PROBLEM IS VERY DANGEROUS ., ESPECIALLY IN HEAVY TRAFFIC.THIS HAS HAPPENED 7-8 TIMES IN THE PAST 2 MONTHS. Look up ODI 11100382 at NHTSA ↗	216.7% ODI 10662256 · 17,000 mi CAR JUST ONE YEAR OLD AND TRANSMISSION NEEDED TO BE REPLACED. *TR Look up ODI 10662256 at NHTSA ↗	13.7% ODI 11515869 · 161,280 mi The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH, the power steering failed. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that she stopped the vehicle and turn off and restarted several times and the vehicle regained normal functionality. Additionally, the contact stated that the brake pedal had become firm while driving at various speeds. The contact stated that she depressed the brake pedal to the floorboard and heard an abnormal snappi… Look up ODI 11515869 at NHTSA ↗	216.7% ODI 10903030 · 19,500 mi VEHICLE WAS PARKED IN A PARKING SPACE AT A MAJOR STORE CHAIN LOCATION ALMOST LEVEL WITH A SLIGHT SLOPE TO THE REAR OF THE CAR. CAR WAS IN PARK UPON STARTING ENGINE, THEN PRESSED THE REVERSE BUTTON, TOOK FOOT OFF THE BRAKE, AND THE CAR DRIVES FORWARD INSTEAD OF REVERSE. THEN IMMEDIATELY STEPPED ON THE BRAKE. REPRESSED AND VERIFIED THAT THE REVERSE BUTTON WAS LIGHTED, THE BACK UP CAMERA WAS APPEARING ON THE SCREEN, AND THE R INDICATOR NEAR THE SPEEDOMETER WAS HIGHLIGHTED. THEN REMOVED FOOT FROM BRAKE PEDAL AND SLOWLY PRESSED ON THE ACCELERATOR AN… Look up ODI 10903030 at NHTSA ↗	00.0% No examples available for this selection.	423.5% ODI 10968016 · 2,800 mi VEHICLE HAS FAILED TO START ON 4 DIFFERENT EVENTS OVER A 6 MONTH PERIOD. NO POWER TO THE VEHICLE AFTER HAVING IT PARKED IN THE GARAGE OVERNIGHT. EVENT DATES ARE: 12/12/16; 01/04/17; 3/2/17; 3/22/17. Look up ODI 10968016 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Service Brakes	00.0% No examples available for this selection.	46.8% ODI 10608420 · 37,000 mi WHILE DRIVING ON TWO LANE ROAD APPROX. 50 MPH, ENGINE STOPPED, ADVANCE TRACK LIGHT CAME ON , LOST STEERING AND BREAKING, COASTED TO STOP. RESTARTED AND DROVE HOME. CARRIED TO DEALER , WHO REPLACED. *JS STEERING GEAR. COMPUTER SHOULD SHOW YOU WARNING BUT NOT SHUT VEHICLE DOWN LOOSING BREAKING AND STEERING. IF THERE HAD BEEN TRAFFIC OR HAD BEEN ON BUSY ROAD TRAVELING INT. SPEED COULD HAVE BEEN LIFE TAKING FOR MY FAMILY AND OTHERS ON SAME ROAD. Look up ODI 10608420 at NHTSA ↗	18.3% ODI 11075689 I HAVE ADVANCETRAC SERVICE WARNING, HILL ASSIST AND ABS DISABLED AND THE STEERING WHEEL BEING HEAVIER THAN NORMAL PLUS THE TRANSMISSION SLIPPING WHILE ACCELERATION AND BRAKING. THE PROBLEM USUALLY HAPPENS AT WET OR COLD WEATHER. IT STARTED ONCE A DAY BUT NOW AT LEAST 50 TIMES A DAY. MANY TIMES THAT HAPPENS WHEN I START THE CAR AND TURNING THE STEERING WHEEL BUT IT ALSO KEEP HAPPENING DURING DRIVING. I WENT TO THE LINCOLN DEALER AT FRANKLIN, TENNESSEE AND THEY KEPT THE CAR FOR 3 DAYS AND AFTER THAT THEY DID NOTHING AND TOOK $140 FOR DIAGNOSIS!!… Look up ODI 11075689 at NHTSA ↗	414.8% ODI 11183055 · 50,000 mi BRAKES WOULD NOT WORK KEPT TRYING USING BOTH FEET AND WOULD NOT STOP CAR. ENDED UP HITTING TRUCK IN REAR CAUSING SEVERE DAMAGE TO MY CAR. I DO NOT WANT MONEY I WANT MY DAMAGES TO BE PAID SO MYCAR WILL BE BACK LIKE IT WAS BEFORE. WHAT CAN I DO WHEN MY BRAKES DID NOT RESPOND TO ME FRANTICALLY TRYING TO STOP?I WAS GOING DOWN AN INTERSTATE COMING UP TO INTERSECTION TRUCK WAS IN FRONT AND I SLAMMED INTO THE REAR WITH THE FRONT OF MY MKZ. Look up ODI 11183055 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.	15.9% ODI 10991673 TL* THE CONTACT OWNS A 2017 LINCOLN MKZ HYBRID. AFTER IT RAINED OR AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT AND REAR BRAKES WHEN ATTEMPTING TO DRIVE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (STUART POWELL FORD LINCOLN MAZDA LOCATED AT 225 S DANVILLE BYPASS, DANVILLE, KENTUCKY), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO INFORMED THE CONTACT THAT THEIR ENGINEERS WERE LOOKING INTO THE FAILURE. THERE WAS A MANUFACTURER COMMUNICATION … Look up ODI 10991673 at NHTSA ↗	150.0% ODI 11269005 · 12,368 mi BRAKES FADE WHILE WAITING FOR STOP LIGHTS, SOMETIMES BREAK PETAL ALL WAY UP AND OTHER TIMES HALF WAY UP. YOU NEVER KNOW HOW FAR THE PETAL WILL BE WHEN STOPPING, UP OR HALF WAY DOWN. FADES WHEN WAITING, PUT IN NEUTRAL IF LONG LIGHT. Look up ODI 11269005 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Air Bags	Too few reports for a range	55,000 mi	3 (sparse)	ODI 10945173 · 15,000 mi TAKATA RECALL - DIMINISHED TRADE IN VALUE Look up ODI 10945173 at NHTSA ↗ ODI 11044747 · 58,000 mi TAKATA RECALL. WHEN CONTACTED AFTER 6 MONTHS OF WAITING, FORD DEALER SAID TAKATA HAD DECLARED BANKRUPTCY AND THEY WEREN'T FIXING THEM UNTIL THAT WAS FINISHED. Look up ODI 11044747 at NHTSA ↗ ODI 11074907 · 55,000 mi WHY IS THIS RECALL REPAIR TAKING SO LONG Look up ODI 11074907 at NHTSA ↗
Steering	55,427–87,000 mi	68,350 mi	12	ODI 10641621 · 57,099 mi WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WAY. IN ADDITION TO THE INCIDENT DESCRIBED ABOVE, THE SAME THING (LOSS OF POWER STEERING AND THOSE TWO MESSAGES) OCCURRED SEVERAL OTHER TIMES, AT VARIOUS SPEEDS AND CONDITIONS. I WAS ALWAYS ABLE TO RESTORE FUNCTION BY RESTARTING THE ENGINE ONCE OR … Look up ODI 10641621 at NHTSA ↗ ODI 10643497 · 16,600 mi POWER STEERING ASSIST WENT OUT WHILE DRIVING CAR. STEERING SYSTEM FAULT LIGHT WENT ON. PULLED OVER, TURNED OFF ENGINE AND THEN RESTARTED IT. POWER STEERING ASSIST WORKED UNTIL A FEW HOURS LATER IT WENT OFF AGAIN IN THE DRIVEWAY. TURNED OFF ENGINE AND THEN RESTARTED IT AND POWER STEERING ASSIST WORKED AGAIN. TOOK CAR TO THE DEALER ON JULY 31. I WAS GIVEN A LOANER CAR AND I PICKED UP MY CAR ON AUGUST 1. *TR Look up ODI 10643497 at NHTSA ↗ ODI 10716957 · 120,000 mi LOSS OF POWER STEERING IN THE VEHICLE - POWER STEERING ASSIST FAULT, WHILE DRIVING THE VEHICLE. PULLED THE VEHICLE OVER AND AFTER 5 TIMES OF TURNING THE VEHICLE OFF, AND THEN RESTARTING IT, THE ALERT WOULD GO AWAY AND THE POWER STEERING WOULD BE ACTIVE AGAIN. HAS BEEN AN ONGOING ISSUE FOR THE LAST 6 MONTHS, HOWEVER IT HAS BEEN A DAILY ISSUE FOR THE LAST WEEK. Look up ODI 10716957 at NHTSA ↗
Service Brakes, Hydraulic	Too few reports for a range	118,879 mi	2 (sparse)	ODI 11522318 · 69,500 mi The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 30 MPH, the brakes failed to operate upon depression of the brake pedal with several unknown warning lights flashing on the instrument panel. The contact immediately applied the parking brake and drifted the vehicle off to the roadway. The contact restarted the vehicle three times and the warning lights reappeared on the instrument panel. The contact drove the vehicle home and later had the vehicle towed to a dealer. The dealer inspected the vehicle and informe… Look up ODI 11522318 at NHTSA ↗ ODI 11669507 · 168,258 mi The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 45 MPH, the brake service warning light illuminated. The contact used excessive force on the brake pedal and the brake pedal was depressed to the floorboard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 168,258. Look up ODI 11669507 at NHTSA ↗
Unknown Or Other	Too few reports for a range	90,000 mi	3 (sparse)	ODI 11051598 · 139,000 mi THE PASSENGER SIDE DOOR COULD NOT BE OPENED FROM THE INSIDE. ONLY THE OUTSIDE DOOR HANDLE COULD OPEN IT SUCCESSFULLY. THE DEALER HAS ORDERED PARTS FOR A REPAIR. HE INDICATED THAT THERE IS NO RECALL ON THIS ISSUE, ALTHOUGH I RECALL A NOTIFICATION ABOUT DOOR PROBLEMS. SEVERAL YEARS AGO THE LEFT DRIVER'S SIDE DOOR HAD THE SAME PROBLEM AND REQUIRED A DEALER FIX. THIS APPARENT DEFECT IN DOOR DESIGN POSES A POTENTIALLY SERIOUS SAFETY RISK IF AN OCCUPANT NEEDS TO EXIT THE VEHICLE IN AN EMERGENCY. IT SEEMS HIGHLY UNLIKELY THAT BOTH DOORS W… Look up ODI 11051598 at NHTSA ↗ ODI 11055938 · 30,000 mi I PURCHASED THIS CAR NEW IN JAN 2011. INTERMITTENTLY, THE ENTIRE SOUND SYSTEM STOPS WORKING (RADIO, CD PLAYER, AND NAVIGATION SYSTEM). THIS MEANS THAT IF, THE DRIVER HAS ENGAGED THE NAVIGATION SYSTEM RELYING ON THE VOICE INSTRUCTIONS WHICH SUDDENLY DO NOT WORK, HE/SHE MUST THEN LOOK AT THE SMALL SCREEN FOR UPCOMING TURNS AND OTHER INFORMATION MORE FREQUENTLY THAN WHEN THE VOICE INSTRUCTIONS ARE WORKING. IT GOES WITHOUT SAYING THAT TAKING ONES EYES OFF THE ROAD TO EXAMINE THE SCREEN INFORMATION IS UNSAFE. THE DEALER (ED HOWARD LINCOLN IN SARASOT… Look up ODI 11055938 at NHTSA ↗ ODI 11138803 · 90,000 mi EARLY THIS SUMMER THE FRONT PASSENGER DOOR OPEN/LOCK MECHANISM BROKE. THE DOOR CAN NOT BE LOCKED. IT CAN BE OPENED FROM INSIDE BUT WITH MORE FORCE THAN USUAL. A FEW MONTHS LATER THE VERY SAME PROBLEM OCCURRED WTH THE DRIVER SIDE, FRONT, MECHANISM. THIS SEEMS TO BE A DESIGN FLAW AND NOT A COINCIDENCE. Look up ODI 11138803 at NHTSA ↗
Electrical System	Too few reports for a range	79,700 mi	2 (sparse)	ODI 10578337 · 79,400 mi 3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPLACED CONNECTOR AND CHECKED ALL CIRCUITS, OK. REPLACED MODULE AND RECHECKED OPERATION FOR BOTH SATS, OK. RETURNED CAR TO DEALER ON 3/17/14. AFTER TU… Look up ODI 10578337 at NHTSA ↗ ODI 10663452 · 80,000 mi I OWN A LINCOLN MKZ HYBRID (2011). I HAVE WHAT I CONSIDER A SAFETY FAILURE/HAZARD. THE DRIVER'S SIDE DOOR LOCK/LATCH FAILED AND I HAVE BEEN UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAVE TO OPEN THE WINDOW AND OPEN THE DOOR BY WAY OF THE OUTSIDE HANDLE. IN AN EMERGENCY, IF THE ELECTRICAL SYSTEM WAS INOPERABLE, A DRIVER WOULD BE TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPEN AND THE SEAT COULD NOT MOVE BACK, THUS, POTENTIALLY TRAPPING A DRIVER. *TR Look up ODI 10663452 at NHTSA ↗
Suspension	Too few reports for a range	47,705 mi	2 (sparse)	ODI 10723757 · 50,410 mi STARTED CAR AND STEERING WAS SO HARD I COULD NOT SAFELY STEER THE CAR. IT WAS TOWED TO THE DEALER (MARGATE LINCOLN, MARGATE FLORIDA) FOR REPAIR. THEY TOLD ME THE INCIDENT WAS NOT RELATED TO THE MANUFACTURES RECALL AND THAT I WOULD HAVE TO PAY FOR IT. I HAVE REPAIR COVERAGE SO IT ONLY COST ME 100.00 AND THE PLAN PAID THE REMAINDER. IF I DID NOT HAVE COVERAGE IT WAS GOING TO BE AROUND 2,000.00. I AM 73 AND WAS UNABLE TO STEER THE CAR SAFELY AT ANY SPEED. I AM NOW SCARED OF THE CAR BECAUSE OF WHAT COULD HAPPEN AND THINK IT IS UNSAFE TO ME, … Look up ODI 10723757 at NHTSA ↗ ODI 11097291 · 45,000 mi TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, [phone removed]) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THREE STEERING TSBS AND ONE SUSP… Look up ODI 11097291 at NHTSA ↗
Equipment Adaptive/Mobility	Too few reports for a range	24,580 mi	1 (sparse)	ODI 10682465 · 24,580 mi INTERIOR DOOR HANDLE ON DRIVER SIDE DID NOT RETRACT PROPERLY CAUSING DOOR HANDLE TO BE INOPERABLE TO OPEN FROM INSIDE OF VEHICLE. CONCERNS WERE MADE AWARE BY OWNER TO THE DEALERSHIP ABOUT ALL DOORS AND THERE LACK OF CONFIDENCE TO OPERATE ESPECIALLY IN A CRASH. WHEN OWNER CONTACTED DEALERSHIP IN 2014 THE DEALER INDICATED THERE WAS NO RECALL OR DEFECTS NOTED BY MANUFACTURER. *TR Look up ODI 10682465 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-10	0	None	No examples available for this selection.
2024-11	0	None	No examples available for this selection.
2024-12	0	None	No examples available for this selection.
2025-01	0	None	No examples available for this selection.
2025-02	0	None	No examples available for this selection.
2025-03	0	None	No examples available for this selection.
2025-04	0	None	No examples available for this selection.
2025-05	0	None	No examples available for this selection.
2025-06	1	None	ODI 11669507 · 168,258 mi The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 45 MPH, the brake service warning light illuminated. The contact used excessive force on the brake pedal and the brake pedal was depressed to the floorboard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 168,258. Look up ODI 11669507 at NHTSA ↗
2025-07	0	None	No examples available for this selection.
2025-08	1	None	ODI 11679126 · 130,000 mi The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The EPS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The ma… Look up ODI 11679126 at NHTSA ↗
2025-09	0	None	No examples available for this selection.
2025-10	0	None	No examples available for this selection.
2025-11	0	None	No examples available for this selection.
2025-12	0	None	No examples available for this selection.
2026-01	0	None	No examples available for this selection.
2026-02	0	None	No examples available for this selection.
2026-03	0	None	No examples available for this selection.
2026-04	0	None	No examples available for this selection.
2026-05	0	None	No examples available for this selection.
2026-06	0	None	No examples available for this selection.
2026-07	0	None	No examples available for this selection.
2026-08	0	None	No examples available for this selection.
2026-09 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2019: 1 complaints · 2020: 1 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2019	0	1	1
2020	0	1	1

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2019	2	0	0
2020	1	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Air Bags	Steering	Service Brakes, Hydraulic	Unknown Or Other	Electrical System	Suspension	Equipment Adaptive/Mobility	Exterior Lighting
Air Bags	—	1 ODI 11150015 TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP. Look up ODI 11150015 at NHTSA ↗	0	0	0	0	0	1 ODI 11150015 TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP. Look up ODI 11150015 at NHTSA ↗
Steering	1 ODI 11150015 TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP. Look up ODI 11150015 at NHTSA ↗	—	0	0	0	2 ODI 10723757 · 50,410 mi STARTED CAR AND STEERING WAS SO HARD I COULD NOT SAFELY STEER THE CAR. IT WAS TOWED TO THE DEALER (MARGATE LINCOLN, MARGATE FLORIDA) FOR REPAIR. THEY TOLD ME THE INCIDENT WAS NOT RELATED TO THE MANUFACTURES RECALL AND THAT I WOULD HAVE TO PAY FOR IT. I HAVE REPAIR COVERAGE SO IT ONLY COST ME 100.00 AND THE PLAN PAID THE REMAINDER. IF I DID NOT HAVE COVERAGE IT WAS GOING TO BE AROUND 2,000.00. I AM 73 AND WAS UNABLE TO STEER THE CAR SAFELY AT ANY SPEED. I AM NOW SCARED OF THE CAR BECAUSE OF WHAT COULD HAPPEN AND THINK IT IS UNSAFE TO ME, … Look up ODI 10723757 at NHTSA ↗ ODI 11097291 · 45,000 mi TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, [phone removed]) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THREE STEERING TSBS AND ONE SUSP… Look up ODI 11097291 at NHTSA ↗	0	1 ODI 11150015 TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP. Look up ODI 11150015 at NHTSA ↗
Service Brakes, Hydraulic	0	0	—	0	0	0	0	0
Unknown Or Other	0	0	0	—	0	0	0	0
Electrical System	0	0	0	0	—	0	0	0
Suspension	0	2 ODI 10723757 · 50,410 mi STARTED CAR AND STEERING WAS SO HARD I COULD NOT SAFELY STEER THE CAR. IT WAS TOWED TO THE DEALER (MARGATE LINCOLN, MARGATE FLORIDA) FOR REPAIR. THEY TOLD ME THE INCIDENT WAS NOT RELATED TO THE MANUFACTURES RECALL AND THAT I WOULD HAVE TO PAY FOR IT. I HAVE REPAIR COVERAGE SO IT ONLY COST ME 100.00 AND THE PLAN PAID THE REMAINDER. IF I DID NOT HAVE COVERAGE IT WAS GOING TO BE AROUND 2,000.00. I AM 73 AND WAS UNABLE TO STEER THE CAR SAFELY AT ANY SPEED. I AM NOW SCARED OF THE CAR BECAUSE OF WHAT COULD HAPPEN AND THINK IT IS UNSAFE TO ME, … Look up ODI 10723757 at NHTSA ↗ ODI 11097291 · 45,000 mi TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, [phone removed]) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THREE STEERING TSBS AND ONE SUSP… Look up ODI 11097291 at NHTSA ↗	0	0	0	—	0	0
Equipment Adaptive/Mobility	0	0	0	0	0	0	—	0
Exterior Lighting	1 ODI 11150015 TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP. Look up ODI 11150015 at NHTSA ↗	1 ODI 11150015 TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP. Look up ODI 11150015 at NHTSA ↗	0	0	0	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

4 patterns with matching reports.

Steering assistance concerns

11 mentions · 27.5% of complaints

Median mileage: 74,700 mi (11 usable records).

ODI 10641621 · 57,099 mi

Look up ODI 10641621 at NHTSA ↗

ODI 10643497 · 16,600 mi

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ODI 10716957 · 120,000 mi

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Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Brake response concerns

4 mentions · 10.0% of complaints

Median mileage: 95,000 mi (3 usable records).

ODI 10806834

2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB

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ODI 11522318 · 69,500 mi

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ODI 11537859 · 95,000 mi

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving 20 MPH and depressing the brake pedal, the brake pedal went down to the floorboard and the stopping distance was extended. The "Check Braking System" and "Service Advancetrac" messages were displayed. The ABS, brakes, and the electronic stability control warning lights were illuminated. The contact veered to the side of the road and engaged the electronic parking brake. The contact stated that when she turned off and restarted the vehicle, the warning lights turned off…

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Matching rule

Warning lights and dashboard alerts

4 mentions · 10.0% of complaints

Median mileage: 112,500 mi (4 usable records).

ODI 11522318 · 69,500 mi

Look up ODI 11522318 at NHTSA ↗

ODI 11537859 · 95,000 mi

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ODI 11669507 · 168,258 mi

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 45 MPH, the brake service warning light illuminated. The contact used excessive force on the brake pedal and the brake pedal was depressed to the floorboard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 168,258.

Look up ODI 11669507 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

3 mentions · 7.5% of complaints

Median mileage: 76,000 mi (3 usable records).

ODI 10641621 · 57,099 mi

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ODI 10716957 · 120,000 mi

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ODI 11192479 · 76,000 mi

GOT IN MY CAR PUT IT IN REVERSE AND LOST POWER STEERING. FORD SAID ONLY SOME MKZ HYBIRDS ARE RECALLED BUT MINE ISN'T ON THE LIST. EVIDENTLY FROM WHAT I READ ALL OF THEM SHOULD BE RECALLED. MY CAR ONLY HAS 76,000 MILES ON IT SOME PEOPLE WAS A LOT LESS. I WAS LUCKY I WASN'T DRIVING AT THE TIME. WE LIVE ON A FIXED INCOME AND CAN'T AFFORD THE COST TO GET IT FIXED AT THE DEALERSHIP WHO WILL CHARGE A FORTUNE. I BOUGHT THIS CAR A MONTH AGO USED AND NOW AM OUT THE MONEY I PAID FOR IT. I PAID CASH.

Look up ODI 11192479 at NHTSA ↗

Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b