Explore the records behind recurring owner reports.
Key facts
3 owner complaints analyzed
47 distinct recall campaigns
548,300 mi median reported failure mileage
Scope: 2001 to 2026 model years. Data updated: . 1 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Owner-reported patterns
Most common problems
Engine And Engine Cooling is the most frequently named component, appearing in 1 of 3 complaints (33.3%). A complaint can name multiple components.
Recurring terms in complaint narratives
Topic
Matching reports
Share of complaints
Transmission and shifting
1
33.3%
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
Engine And Engine Cooling
1
Power Train
1
Structure:Body
1
Unknown Or Other
1
Component breakdown data
Category
Count
Engine And Engine Cooling
1
Power Train
1
Structure:Body
1
Unknown Or Other
1
Engine And Engine Cooling: 1; Power Train: 1; Structure:Body: 1; Unknown Or Other: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
Under 25,000
0
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
1
Reported problems by failure mileage data
Category
Count
Under 25,000
0
25,000 to 49,999
0
50,000 to 74,999
0
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
1
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 1
150,000 and above miles has the most reports with usable mileage (1). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
2013
1
2014
1
2017
1
Complaints over time data
Category
Count
2013
1
2014
1
2017
1
2013: 1; 2014: 1; 2017: 1
Pattern summary
Engine And Engine Cooling leads the component reports. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10592234 · 2014-05-18 (May 18, 2014)
AS I WAS TRYING TO EASE MY WAY PAST ANOTHER VEHICLE BY USING LITE ACCELERATOR PRESSURE TO ACTIVATE AUTOMATIC CLUTCH, THE CLUTCH SUDDENLY ENGAGED CAUSING THE BUS TO LURCH FORWARD. IN DOING SO THE SPOT MIRROR ON THE RIGHT SIDE STRUCK THE BACK OF THE VEHICLE SITTING NEXT TO ME BREAKING THE GLASS. THIS BUS IS EQUIPPED WITH A ZF 12 SPEED TRANSMISSION WHICH I THINK IS THE PROBLEM. WHEN MOVING IN SLOW TRAFFIC THE CLUTCH KICKS IN AND OUT AUTOMATICLY WHEN EVER IT FEELS LIKE IT. SEVERAL TIMES IT FAILED TO KICK OUT CAUSING THE BUST TO CONTINUE TO MOVE…
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
3 unique complaints in this selection. Analysis snapshot: 2026-09-30.
33.3%Usable mileage1 / 3 records
100.0%Valid incident date3 / 3 records
100.0%Valid filing date3 / 3 records
100.0%Ordered incident and filing dates3 / 3 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2025
2026
Engine And Engine Cooling
1100.0%ODI 10514462
THIS PROBLEM EXISTS ON AT LEAST 4 OUT OF 10, MCI MOTOR-COACHES MANUFACTURED FROM 2006 TO 2013. THE PROBLEM HAS NOT BEEN REPORTED NOR INVESTIGATED BECAUSE IT REMAINS UN-DETECTED DURING ROUTINE MAINTENANCE, COMPUTER DIAGNOSTICS OR BY ANY COMPANY MECHANICS. THE ISSUE ONLY BECOMES APPARENT AFTER SEVERAL HOURS OF CONTINUOUS DRIVING A (MINIMUM OF 400 MILES ) MCI PASSENGER MOTOR-COACH. NO FACILITY OR MECHANIC WILL DRIVE THE VEHICLE FOR THE EXTENDED AMOUNT OF TIME TO DETECT THE PROBLEM. THERE IS ALSO NO EQUIPMENT/MONITOR AVAILABLE TO MONITOR O…
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
Power Train
Too few reports for a range
548,300 mi
1 (sparse)
ODI 10592234 · 548,300 mi
AS I WAS TRYING TO EASE MY WAY PAST ANOTHER VEHICLE BY USING LITE ACCELERATOR PRESSURE TO ACTIVATE AUTOMATIC CLUTCH, THE CLUTCH SUDDENLY ENGAGED CAUSING THE BUS TO LURCH FORWARD. IN DOING SO THE SPOT MIRROR ON THE RIGHT SIDE STRUCK THE BACK OF THE VEHICLE SITTING NEXT TO ME BREAKING THE GLASS. THIS BUS IS EQUIPPED WITH A ZF 12 SPEED TRANSMISSION WHICH I THINK IS THE PROBLEM. WHEN MOVING IN SLOW TRAFFIC THE CLUTCH KICKS IN AND OUT AUTOMATICLY WHEN EVER IT FEELS LIKE IT. SEVERAL TIMES IT FAILED TO KICK OUT CAUSING THE BUST TO CONTINUE TO MOVE…
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2020: 0 complaints · 2021: 0 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2020
0
0
0
2021
0
0
0
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2020
0
0
0
2021
0
0
0
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Engine And Engine Cooling
Power Train
Structure:Body
Unknown Or Other
Engine And Engine Cooling
—
0
0
0
Power Train
0
—
0
0
Structure:Body
0
0
—
1ODI 10981434
COACH SIDE GLASS IS BOWING (CHANGING SHAPE) AND DE-BONDING. ALL GLASS ON COACH SAYS "SI-GI", WHICH IS THE DEFECTIVE GLASS SUBJECT TO A RECALL (NHTSA RECALL #10V373000). CONTACTED MCI IN 2015 AFTER 1 OF THE PIECES OF GLASS ACTUALLY ALMOST FELL OUT. MFGR REFUSES TO HONOR WARRANTY BECAUSE THEY SHIPPED REPLACEMENT GLASS TO THE PREVIOUS VEHICLE OWNER FOR THEM TO INSTALL THEMSELVES. DEFECTIVE SI-GI GLASS STILL IN THE COACH. MFGR PRACTICE OF SHIPPING REPLACEMENT GLASS TO OWNERS IS A VERY BAD IDEA. MFGR DOES NOT ACTUALLY VERIFY THAT THE WORK WAS COMPLE…
COACH SIDE GLASS IS BOWING (CHANGING SHAPE) AND DE-BONDING. ALL GLASS ON COACH SAYS "SI-GI", WHICH IS THE DEFECTIVE GLASS SUBJECT TO A RECALL (NHTSA RECALL #10V373000). CONTACTED MCI IN 2015 AFTER 1 OF THE PIECES OF GLASS ACTUALLY ALMOST FELL OUT. MFGR REFUSES TO HONOR WARRANTY BECAUSE THEY SHIPPED REPLACEMENT GLASS TO THE PREVIOUS VEHICLE OWNER FOR THEM TO INSTALL THEMSELVES. DEFECTIVE SI-GI GLASS STILL IN THE COACH. MFGR PRACTICE OF SHIPPING REPLACEMENT GLASS TO OWNERS IS A VERY BAD IDEA. MFGR DOES NOT ACTUALLY VERIFY THAT THE WORK WAS COMPLE…
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
1 patterns with matching reports.
Hard or delayed shifting
1 mentions · 33.3% of complaints
Median mileage: 548,300 mi (1 usable records).
ODI 10592234 · 548,300 mi
AS I WAS TRYING TO EASE MY WAY PAST ANOTHER VEHICLE BY USING LITE ACCELERATOR PRESSURE TO ACTIVATE AUTOMATIC CLUTCH, THE CLUTCH SUDDENLY ENGAGED CAUSING THE BUS TO LURCH FORWARD. IN DOING SO THE SPOT MIRROR ON THE RIGHT SIDE STRUCK THE BACK OF THE VEHICLE SITTING NEXT TO ME BREAKING THE GLASS. THIS BUS IS EQUIPPED WITH A ZF 12 SPEED TRANSMISSION WHICH I THINK IS THE PROBLEM. WHEN MOVING IN SLOW TRAFFIC THE CLUTCH KICKS IN AND OUT AUTOMATICLY WHEN EVER IT FEELS LIKE IT. SEVERAL TIMES IT FAILED TO KICK OUT CAUSING THE BUST TO CONTINUE TO MOVE…