U.S. public vehicle records

2013 Mercedes-Benz C250 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

278 owner complaints analyzed

7 distinct recall campaigns

60,850 mi median reported failure mileage

Scope: 2013 model year. Data updated: 2026-10-01 (October 1, 2026). 109 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 163 of 278 complaints (58.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Steering behavior	19	6.8%
Fuel system concerns	12	4.3%
Engine operation	10	3.6%
Braking behavior	9	3.2%
Electrical and battery issues	5	1.8%
Transmission and shifting	3	1.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags

163

Engine

Fuel/Propulsion System

Steering

Unknown Or Other

Power Train

Electrical System

Structure:Body

Air Bags: 163; Engine: 46; Fuel/Propulsion System: 24; Steering: 19; Unknown Or Other: 19; Power Train: 14; Electrical System: 13; Structure:Body: 10

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 18; 25,000 to 49,999: 24; 50,000 to 74,999: 33; 75,000 to 99,999: 21; 100,000 to 149,999: 12; 150,000 and above: 1

50,000 to 74,999 miles has the most reports with usable mileage (33). 169 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

2026

2012: 1; 2013: 4; 2014: 10; 2015: 6; 2016: 3; 2017: 29; 2018: 79; 2019: 65; 2020: 35; 2021: 9; 2022: 12; 2023: 7; 2024: 6; 2025: 8; 2026: 4

Pattern summary

Air Bags leads the component reports. Steering behavior appears in 19 complaint narratives. Fuel system concerns appears in 12 complaint narratives. Engine operation appears in 10 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10981667 · 2017-05-01 (May 1, 2017)

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 58 MPH IN THE RAIN, THE VEHICLE HYDROPLANED, FLIPPED TWICE, AND CRASHED IN A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELTS DID NOT SECURE BOTH THE DRIVER AND FRONT PASSENGER TIGHT ENOUGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER STRUCK HER HEAD ON THE STEERING WHEEL AND THE FRONT PASSENGER STRUCK HER HEAD ON THE DASHBOARD. BOTH OCCUPANTS SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED.…

Owner-reported narrative. 90,000 miles reported. Look up ODI 10981667 at NHTSA ↗

Owner report 11042647 · 2017-11-02 (November 2, 2017)

CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL

Owner-reported narrative. 38,000 miles reported. Look up ODI 11042647 at NHTSA ↗

Owner report 10568044 · 2014-03-09 (March 9, 2014)

WAS ACCELERATING UP HILL AFTER MAKING RIGHT TURN; CHECK ENGINE LIGHT CAME ON, VEHICLE SEEMED TO STALL AND WOULD NO LONGER ACCELERATE IN TRAFFIC SITUATION; MAXIMUM SPEED VEHICLE WOULD GET TO IS 17 MPH. IMMEDIATELY TOOK TO DEALER WHO RAN DIAGNOSTICS, BUT DID NOT IDENTIFY PROBLEM; PERFORMED COMPUTER "RESET" AND TOLD TO BRING BACK IF MORE PROBLEMS. SEVERAL HOURS LATER, SAME ISSUE RETURNED WITH MAXIMUM SPEED OF 7 MPH; CEL AND MULTIPLE DASH WARNING LIGHTS INCLUDING TRACTION CONTROL APPEARED. VEHICLE WAS TOWED TO DEALER AND DEALER WAS NOTIFIED OF…

Owner-reported narrative. 24,426 miles reported. Look up ODI 10568044 at NHTSA ↗

Owner report 10783266 · 2015-10-19 (October 19, 2015)

WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH T…

Owner-reported narrative. 70,000 miles reported. Look up ODI 10783266 at NHTSA ↗

Owner report 10515271 · 2013-06-12 (June 12, 2013)

2013 MERCEDES BENZ C-250 TURBBO CHARGED ENGINE. CONSUMER WRITES IN REGARDS TO ACCELERATION AND VEHICLE STALLING ISSUES. *SMD THE CONSUMER STATED WHEN HE ATTEMPTED TO MAKE A TURN AT AN INTERSECTION, AND THEN ATTEMPT TO STRAIGHTEN OUT AFTER THE TURN, IT FELT AS THOUGH THE ENGINE WAS ABOUT TO STALL, AND HE WAS UNABLE TO PROCEED FORWARD. AFTER A FEW MOMENTS, THE VEHICLE FELT AS THOUGH IT WAS RE-STARTING AND THEN WAS ABLE TO PROCEED FORWARD. THE CONSUMER WAS INFORMED IT WAS A NORMAL ACTION WITH THE TURBO CHARGED ENGINE. MERCEDES BENZ REFERRED TO…

Owner-reported narrative. Look up ODI 10515271 at NHTSA ↗

Owner report 10627249 · 2014-08-21 (August 21, 2014)

2014-08-04: ENGINE LIGHT CAME ON, VEHICLE WOULD NOT ACCELERATE PAST 80 KM/H AND THE ENGINE SHUT OFF - DRIVING IN TRAFFIC. 2014-08-05: BROUGHT VEHICLE TO 550 TERMINAL AVENUE. THEY SAID IT WAS JUST THE FAULT-PUMP AND THAT IT WAS SAFE TO DRIVE. THEY ADVISED ME THAT THEY HAD TO ORDER THE PART FROM GERMANY. VEHICLE WAS LATER RETURNED THE SAME DAY. (23505 KM) 2014-08-06: THE VEHICLE ENGINE SHUT DOWN WHILE DRIVING OUT THE DRIVE WAY, SO I HAD IT TOWED TO 550 TERMINAL AVENUE. (23514 KM). THEY REPLACED A THROTTLE ACTUATOR. 2014-08-12: VEHICLE WA…

Owner-reported narrative. 23,490 miles reported. Look up ODI 10627249 at NHTSA ↗

Owner report 10636985 · 2014-09-17 (September 17, 2014)

ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE …

Owner-reported narrative. 10,119 miles reported. Look up ODI 10636985 at NHTSA ↗

Owner report 10971014 · 2017-04-06 (April 6, 2017)

WHILE MERGING ONTO THE HIGHWAY MY MB C250 WITH 58K MILES SHIFTER SUDDENLY INTO 2ND GEAR. I MOVED ONTO THE SHOULDER AND STOPPED THE CAR. THE ENGINE LIGHT IMMEDIATELY ILLUMINATED. I TURNED THE CAR OFF. WHEN I STARTED IT AGAIN THE LIGHT WAS STILL ON. WHEN I SHIFTED INTO DRIVE THERE WAS A LOUD SOUND AND THE CAR JULTED FORWARD. I SHIFT BACK IN PARK BUT IT REPEATED THE SOUND AND JERK. I I SHIFTED INTO DRIVE AGAIN (SAME SOUND/JERK) AND PROCEDED AT 30MPH ON THE SHOULDER OF THE HIGHWAY TO A GERMAN AUTO REPAIR SHOP CLOSE BY. THEY CHECKED THE ENGINE CODE…

Owner-reported narrative. 58,200 miles reported. Look up ODI 10971014 at NHTSA ↗

Owner report 11281640 · 2019-11-21 (November 21, 2019)

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN TO HESITATE AND LOSE SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (LOCATED AT 6113 LEMMON AVE, DALLAS, TX 75209, [phone removed]) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ ARLINGTON (LOCATED AT 4201 BELTWAY PL, ARLINGTON, TX 76018, [phone removed]) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN …

Owner-reported narrative. 100,000 miles reported. Look up ODI 11281640 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

278 unique complaints in this selection. Analysis snapshot: 2026-10-01.

39.2%Usable mileage109 / 278 records

100.0%Valid incident date278 / 278 records

100.0%Valid filing date278 / 278 records

100.0%Ordered incident and filing dates278 / 278 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2012	2013	2014	2015	2016
Air Bags	16861.8% ODI 10965862 · 35,000 mi TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT ALSO STATED THAT SEVERAL DIFFERENT COMPONENTS WERE REPLACED, BUT THE FAILURE WAS PERSISTENT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILA… Look up ODI 10965862 at NHTSA ↗	16358.6% ODI 10479500 · 500 mi HEAD ON COLLISION WITH ANOTHER VEHICLE AND THE FRONT END OF A BRAND NEW 2013 MERCEDES C CLASS WAS DESTROYED. VEHICLE WAS LESS THAN A MONTH OLD. AIRBAGS DID NOT DEPLOY AND I WONDER HOW THAT COULD BE WHEN THE ENTIRE FRONT END OF THE VEHICLE WAS SMASHED IN. MERCEDES PRIDE THEIR VEHICLES ON SAFETY AND I'M VERY CONCERNED THAT THEIR NEW MODELS MAY NOT LIVE UP TO THAT STANDARD. AIRBAGS SHOULD HAVE DEPLOYED IN THIS ACCIDENT TO MINIMIZE INJURY OR DEATH. THESE NEW MODELS ARE SLOWLY TAKING TO THE STREETS AND SHOULD BE INVESTIGATED TO SEE IF THERE IS WARRA… Look up ODI 10479500 at NHTSA ↗	9357.1% ODI 10706262 · 2,240 mi I WAS DRIVING ON I-10 EASTBOUND AT APPROXIMATELY MILE MARKER 180 TO 182, WHEN I MADE A LANE CHANGE TO LET A FASTER MOVING VEHICLE PASS ME. I WENT FROM THE LEFT TO RIGHT LANE WITH THE CRUISE CONTROL SET AT 70 OR 75 MPH, (SPEED LIMIT ON I-10 IS 75 MPH). UPON ENTERING THE RIGHT LANE I SAW A TRACTOR TRAILER BRAKE LIGHTS, AND I SLAMMED ON THE BRAKE IN MY C 250, AND IT CAUSED THE CAR WHEELS TO LOCKED UP, WHICH ALSO CAUSED THE CAR TO SKID, AND SWERVE THE BACK END. THE C 250 DID SLOW DOWN SOME, BUT CAME TO A COMPLETE STOP AFTER THE C 250 IMPACTED THE … Look up ODI 10706262 at NHTSA ↗	866.7% ODI 11005179 TAKATA RECALL NHTSA RECALL # 17 Look up ODI 11005179 at NHTSA ↗	1100.0% ODI 11317840 TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. Look up ODI 11317840 at NHTSA ↗
Engine	6122.4% ODI 10676804 · 43,000 mi CAMSHAFT INTAKE ADJUSTER REPLACED THERMOSTAT SEALS REPLACED CHAIN TENSIONER REPLACED. *TR Look up ODI 10676804 at NHTSA ↗	4616.5% ODI 10627249 · 23,490 mi 2014-08-04: ENGINE LIGHT CAME ON, VEHICLE WOULD NOT ACCELERATE PAST 80 KM/H AND THE ENGINE SHUT OFF - DRIVING IN TRAFFIC. 2014-08-05: BROUGHT VEHICLE TO 550 TERMINAL AVENUE. THEY SAID IT WAS JUST THE FAULT-PUMP AND THAT IT WAS SAFE TO DRIVE. THEY ADVISED ME THAT THEY HAD TO ORDER THE PART FROM GERMANY. VEHICLE WAS LATER RETURNED THE SAME DAY. (23505 KM) 2014-08-06: THE VEHICLE ENGINE SHUT DOWN WHILE DRIVING OUT THE DRIVE WAY, SO I HAD IT TOWED TO 550 TERMINAL AVENUE. (23514 KM). THEY REPLACED A THROTTLE ACTUATOR. 2014-08-12: VEHICLE WA… Look up ODI 10627249 at NHTSA ↗	2213.5% ODI 10561362 · 60 mi I WAS DRIVING FOUR DAYS AFTER I LEASED MY BRAND NEW C250 2014 MERCEDES, AND THE CAR DIED IN THE MIDDLE OF A BUSY STREET. THE COP AND I COULDNT EVEN MOVE IT TO THE SIDE OF THE STREET. I AM WORRIED THIS WILL HAPPEN AGAIN. THUS I HAVE BEEN CALLING MERCEDES TO PLEASE REPLACE THE CAR WITH A SAFE ONE. *TR Look up ODI 10561362 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Fuel/Propulsion System	165.9% ODI 10778809 CAR SHOWED SIGNS WELL BEFORE VEHICLE STARTED SHOWING CODES. WHEN I WOULD START IT UP THE VEHICLE SOUNDED LIKE A ROCKET SHIP WAS ABOUT TO TAKE OFF AND SHORTLY AFTER THE NOISE WOULD GO AWAY. WITH NO CODES MERCEDES TRIED REPLACING THE SOME AC PARTS BUT IT DIDN'T HELP. I JUST ASSUMED THE NOISE WAS HARMLESS IF MERCEDES SAYS NOTHING'S WRONG THAN IT MUST BE OKAY. THEN ONE DAY I WENT TO TURN THE CAR ON AND IT HESITATED MAKING ALL KINDS OF NOISE BUT ALWAYS STARTED AFTER HOLDING THE KEY IN THE ON POSITION AND PUSHING FORWARD. CAR SEEMS TO WORK WELL ONCE … Look up ODI 10778809 at NHTSA ↗	248.6% ODI 10512302 · 4,000 mi THE GAS BECOMES NON RESPONSIVE WHILE DRIVING AND OR HAVE TO STOP THE CAR RESTART IT ,THE DEALERSHIP STATES THEY COULD NOT FIND ANY PROBLEM THIS HAPPENED 3 TIMES BEFORE AND THE LAST TIME ON THE FREEWAY AND WAS INVOLVED IN A NEAR MISS WITH AN 18 WHEELER WITCH COULD HAVE ENDED MY LIFE AND POSSIBLY OTHERS ON THE FREEWAY I AM PETRIFIED TO DRIVE THIS CAR SINCE THEN WHICH HAPPENED A FEW DAYS AGO I TOOK IT BACK TO THE DEALERSHIP AND THEY ARE GIVING ME THE RUN AROUND AND CLAIMING THERE IS NO PROBLEM WITH THE CAR .THIS IS A SERIOUS AND DANGEROUS PROBLEM … Look up ODI 10512302 at NHTSA ↗	106.1% ODI 10761483 · 2,797 mi LEASED OUR MERCEDES AND SHORTLY AFTERWARDS WE STARTED EXPERIENCING HESITATION, LAGGING AND EVEN STALLING OF THE VEHICLE AS WE TRIED TO ACCELERATE. TWICE THE VEHICLE HAS STALLED AS WE PULLED INTO TRAFFIC, NARROWLY ESCAPING POSSIBLE INJURY AND DAMAGING SEVERAL CARS. HESITATION HAS OCCURRED WITHOUT WARNING, (PRESSING ON ACCELERATOR AND THE ENGINE DOES NOT RESPOND BY EVIDENCE OF NO RPM INCREASE). AGAIN, THIS HAS OCCURED NUMEROUS TIMES. WE HAVE HAD THE VEHICLE BACK TO MERCEDES FOUR TIMES, FOR A TOTAL OF 39 DAYS!!!! AND STILL TO THIS DAY, THE VEHIC… Look up ODI 10761483 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Steering	51.8% ODI 10671871 · 60,000 mi THE STEERING WHEEL ,HAS ALUMINUM PLATING OR COVERING, THAT WAS PEELING OFF AND CUT MY FINGER AS I WAS DRIVING, THIS HAPPENED LAST YEAR AND WAS STILL UNDER WARRANTY, AND DEALER REPLACED, THIS IS HAPPENING AGAIN, AND THE DEALER HAS AGREED TO REPLACE EVEN THOUGH THE WARRANTY HAS EXPIRED. I THOUGHT YOU GUYS SHOULD KNOW. *TR Look up ODI 10671871 at NHTSA ↗	196.8% ODI 11042647 · 38,000 mi CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL Look up ODI 11042647 at NHTSA ↗	1811.0% ODI 10671406 · 3,000 mi DRIVING ON A FOUR-LANE STREET (TWO LANES ON EACH SIDE) WITH MY TWO KIDS. THE 2014 C250 HAD A MALFUNCTION WITH THE ELECTRIC STEERING: AUTOMATICALLY JERKING THE CAR TO THE RIGHT. I LOST CONTROL OF THE CAR AND HIT THE CURB. IT FELT LIKE WE WENT AIRBORNE. I TURNED THE STEERING WHEEL TO THE LEFT TO TRY TO STABILIZE THE CAR, QUICKLY REALIZING THERE WAS TRUCK TO THE LEFT I TURNED THE STEERING WHEEL BACK TO THE RIGHT TO AVOID HITTING THE TRUCK. THIS CAUSED ME TO HIT THE CURB AGAIN. IT ALL HAPPENED SO FAST IT WAS HARD TO STABILIZE THE CAR. MERCEDE… Look up ODI 10671406 at NHTSA ↗	216.7% ODI 11230581 AREA UNDER STEERING COLUMN IS EXPOSED REVEALING ELECTRICAL WIRING WHICH APPEARS TO BE CONNECTED TO THE ENGINE OR SOMETHING UNDER THE HOOD. I WAS TOLD THAT'S THE WAY VEHICLE WAS MADE, NO PART OR OPTION TO COVER EXPOSED AREA. IT IS UNSAFE BECAUSE AS I AM DRIVING ON HIGHWAY, CITY STREETS, ETC., MY KNEES TOUCH THE AREA AND MAY JARR SOMETHING LOSE. Look up ODI 11230581 at NHTSA ↗	00.0% No examples available for this selection.
Unknown Or Other	103.7% ODI 10761682 WHILE DRIVING ON I-5 NORTH COMING FROM LA JOLLA, MY VEHICLE STOPPED ACCELERATING, AND SUDDENLY STOPS IN THE MIDDLE OF A BUSY FREEWAY. I TURNED OFF THE ENGINE, THEN RESTARTED AFTER FIVE SECOND. AFTER RESTARTING MY VEHICLE IT STARTED RUNNING AGAIN. THIS HAS HAPPENED THREE TIMES ALREADY, AND HAVE BROUGHT MY VEHICLE TO THE SERVICE CENTER (ON EACH OCCASION). SERVICE REPORT INDICATE TRANSMISSION ERROR. AT TIMES, THE "SLIPPERY ROAD" SIGN ON MY DASHBOARD WOULD BLINK EVEN THOUGH THE WEATHER IS HOT OR HAS NOT RAIN FOR AGES. Look up ODI 10761682 at NHTSA ↗	196.8% ODI 10670568 · 22,000 mi AS I WAS DRIVING ON THE FREEWAY, I HEARD AND EXPLOSION FOLLOWED BY A RAIN SOUND, MY SUNROOF HAD EXPLODED AND THE GLASS CAN BACK DOWN. NOTHING HIT THE SUN ROOF, THE GLASS WAS POINTING OUT, IT ACTUALLY EXPLODED. AFTER RESEARCH I FOUND THIS IS COMMON IN MERCEDES AND I HAD NO IDEA THAT SOMETHING LIKE THIS WAS EVEN POSSIBLE. I HAVE HAD THE CAR FOR ONLY 3 MONTHS. Look up ODI 10670568 at NHTSA ↗	138.0% ODI 11042936 I CALLED MY COMPANY THEY SAID WE DO NOT HAVE THE PARTS Look up ODI 11042936 at NHTSA ↗	18.3% ODI 11492516 Hit brakes and lost control of car, but no collision or injuries. Took it directly to Mechanic, who showed me rear subframe on driver's side rusted, corroded, broken (other side was clean). I was told this is a manufacturing defect, and was very expensive to repair, he did not want give estimate, said take it to Mercedes. Called dealer, left message, but have not been contacted yet by dealer or by MBUSA. Look up ODI 11492516 at NHTSA ↗	00.0% No examples available for this selection.
Electrical System	72.6% ODI 10993019 · 55,000 mi THE BLOWER OF THE CLIMATE CONTROL DOES NOT WORK WHEN THE CAR IS PARKED OUTSIDE IN THE SUN. AS A RESULT THE CAR AIR CONDITIONING SYSTEM IS IMPACTED WITH THE RISE IN TEMPERATURE. WHEN THE CAR IS PARKED IN THE GARAGE OR IN SHADE, THE BLOWER AND AIR CONDITIONING SYSTEM WORKS FINE. IT APPEARS THAT THERE IS A SHORT CIRCUIT AS A RESULT OF HIGH TEMPERATURE WHICH PREVENTS THE BLOWER / AIR CONDITIONER FROM OPERATING. PLEASE CHECK IF THIS IS A SAFETY RECALL ISSUE. Look up ODI 10993019 at NHTSA ↗	134.7% ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗	127.4% ODI 10561362 · 60 mi I WAS DRIVING FOUR DAYS AFTER I LEASED MY BRAND NEW C250 2014 MERCEDES, AND THE CAR DIED IN THE MIDDLE OF A BUSY STREET. THE COP AND I COULDNT EVEN MOVE IT TO THE SIDE OF THE STREET. I AM WORRIED THIS WILL HAPPEN AGAIN. THUS I HAVE BEEN CALLING MERCEDES TO PLEASE REPLACE THE CAR WITH A SAFE ONE. *TR Look up ODI 10561362 at NHTSA ↗	18.3% ODI 11230581 AREA UNDER STEERING COLUMN IS EXPOSED REVEALING ELECTRICAL WIRING WHICH APPEARS TO BE CONNECTED TO THE ENGINE OR SOMETHING UNDER THE HOOD. I WAS TOLD THAT'S THE WAY VEHICLE WAS MADE, NO PART OR OPTION TO COVER EXPOSED AREA. IT IS UNSAFE BECAUSE AS I AM DRIVING ON HIGHWAY, CITY STREETS, ETC., MY KNEES TOUCH THE AREA AND MAY JARR SOMETHING LOSE. Look up ODI 11230581 at NHTSA ↗	00.0% No examples available for this selection.
Power Train	62.2% ODI 10481881 THIS WAS NOT AN ACCIDENT, IT IS, IN MY OPINION, A POSSIBLE SAFETY PROBLEM WITH THE VEHICLE - TURBO LAG; THROTTLE LAG; TRANSMISSION LAG. I ALMOST HAD TWO ACCIDENTS DUE TO THE LAG PROBLEMS, AND HAVE ATTACHED A MORE DETAILED ANALYSIS FOR YOUR REVIEW. TURBO LAG: THIS IS THE TIME IT TAKES FOR THE CAR TO GO FROM ITS NATURALLY ASPIRATED POWER TO THE FULL POWER OF THE CAR AT FULL BOOST/ PEAK BOOST IS REACHED RELATIVELY LOW IN THE REVERSE RANGE, BUT IT IS NOT INSTANTANEOUS POWER LIKE A NATURALLY ASPIRATED ENGINE. THROTTLE LAG: THE DRIVE BY WIRE SYST… Look up ODI 10481881 at NHTSA ↗	145.0% ODI 10621886 SLUGGISH ACCELLARATION. THIS HAS HAPPENED SEVERAL TIMES DURING THE LAST 2 MONTHS. IT HAS HAPPEN ON A TAKE OFF FROM A RED TO A GREEN LIGHT. WHERE I'M COMPLETELY STOPPED AND FROM 0 MPH SPEED I START TO ACCELLARATE & THE CAR FEELS LIKE IT STALLS, ALMOST AS IF IT'S GETTING NO FUEL. I CAN HAVE MY FOOT TOTALLY DOWN ON THE GAS PEDAL & THE CAR HESITATES OR DOESN'T MOVE AT ALL. I HAD AN INCIDENT WHERE I WAS BEHIND A SEMI TRUCK, I ATTEMPTED TO CHANGE LANES FAST BEFORE INCOMING TRAFFIC. THE CAR DID NOT MOVE & I ALMOST GOT HIT FROM BEHIND BECAUSE THE CAR W… Look up ODI 10621886 at NHTSA ↗	74.3% ODI 10618354 · 7,000 mi I PURCHASED THIS C250 IN DEC 2013, HAVE 3 SIMILAR OCCURRENCE WERE THE ENGINE FAILED TO RESPOND. ONCE COMING OUT OF A LIGHT, AND TWICE ON I-95 BOTH TIMES TRYING TO SWITCH LANES TO GET OUT OF ON COMING TRAFFIC, AND ON BOTH OCCASIONS THE VEHICLE DID NOT RESPOND TO THE GAS PEDAL. ONE OF THE INCIDENTS OCCURRED WITH CRUISE CONTROL ENGAGED. WE WERE LUCKY WERE NOT KILLED BY THE SEMI TRACTOR TRAILERS. AM A RETIRE AIR FORCE FIREFIGHTER AND I HAVE SEEN SOME HORRIBLE STUFF ON THE HIGHWAYS, THANK GOD IT WAS NOT MEANT TO BE THOSE DAYS. I CONTACTED MERCEDES-… Look up ODI 10618354 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.
Structure:Body	41.5% ODI 11003777 · 42,582 mi INSIDE DRIVERS SIDE DOOR LEVER BROKE, CAN NOT GET OUT OF THE CAR WITHOUT LOWERING DRIVERS ELEC. WINDOW. DEALER OR OTHERS CAN NOT FIX OR REPLACE, NO STOCK. ALL ON BACKORDER FOR MONTHS AHEAD. Look up ODI 11003777 at NHTSA ↗	103.6% ODI 10767499 TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE AND EXPLODED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. Look up ODI 10767499 at NHTSA ↗	106.1% ODI 11015764 · 60,000 mi STATIONARY VEHICLE'S DOOR LATCH STOPPED WORKING WHILE TRYING TO EXIT THE CAR. THE LATCH IS LOOSELY MOVING AROUND WITH NO CONNECTION TO THE DOOR LOCK WHATSOEVER. Look up ODI 11015764 at NHTSA ↗	00.0% No examples available for this selection.	00.0% No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Air Bags	37,375–74,900 mi	58,000 mi	32	ODI 10479500 · 500 mi HEAD ON COLLISION WITH ANOTHER VEHICLE AND THE FRONT END OF A BRAND NEW 2013 MERCEDES C CLASS WAS DESTROYED. VEHICLE WAS LESS THAN A MONTH OLD. AIRBAGS DID NOT DEPLOY AND I WONDER HOW THAT COULD BE WHEN THE ENTIRE FRONT END OF THE VEHICLE WAS SMASHED IN. MERCEDES PRIDE THEIR VEHICLES ON SAFETY AND I'M VERY CONCERNED THAT THEIR NEW MODELS MAY NOT LIVE UP TO THAT STANDARD. AIRBAGS SHOULD HAVE DEPLOYED IN THIS ACCIDENT TO MINIMIZE INJURY OR DEATH. THESE NEW MODELS ARE SLOWLY TAKING TO THE STREETS AND SHOULD BE INVESTIGATED TO SEE IF THERE IS WARRA… Look up ODI 10479500 at NHTSA ↗ ODI 10652881 · 5,000 mi I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. THE BACK SEAT BELTS STOPPED WORKING. THE PASSENGER AIRBAG LIGHT ALL OF THE SUDDEN NOW STATES IT IS OFF. TR Look up ODI 10652881 at NHTSA ↗ ODI 10750015 · 29,500 mi TL THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500. Look up ODI 10750015 at NHTSA ↗
Engine	41,675–87,625 mi	62,000 mi	34	ODI 10627249 · 23,490 mi 2014-08-04: ENGINE LIGHT CAME ON, VEHICLE WOULD NOT ACCELERATE PAST 80 KM/H AND THE ENGINE SHUT OFF - DRIVING IN TRAFFIC. 2014-08-05: BROUGHT VEHICLE TO 550 TERMINAL AVENUE. THEY SAID IT WAS JUST THE FAULT-PUMP AND THAT IT WAS SAFE TO DRIVE. THEY ADVISED ME THAT THEY HAD TO ORDER THE PART FROM GERMANY. VEHICLE WAS LATER RETURNED THE SAME DAY. (23505 KM) 2014-08-06: THE VEHICLE ENGINE SHUT DOWN WHILE DRIVING OUT THE DRIVE WAY, SO I HAD IT TOWED TO 550 TERMINAL AVENUE. (23514 KM). THEY REPLACED A THROTTLE ACTUATOR. 2014-08-12: VEHICLE WA… Look up ODI 10627249 at NHTSA ↗ ODI 10636985 · 10,119 mi ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE … Look up ODI 10636985 at NHTSA ↗ ODI 10638023 · 21,000 mi WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREM… Look up ODI 10638023 at NHTSA ↗
Fuel/Propulsion System	32,530–76,000 mi	60,000 mi	16	ODI 10512302 · 4,000 mi THE GAS BECOMES NON RESPONSIVE WHILE DRIVING AND OR HAVE TO STOP THE CAR RESTART IT ,THE DEALERSHIP STATES THEY COULD NOT FIND ANY PROBLEM THIS HAPPENED 3 TIMES BEFORE AND THE LAST TIME ON THE FREEWAY AND WAS INVOLVED IN A NEAR MISS WITH AN 18 WHEELER WITCH COULD HAVE ENDED MY LIFE AND POSSIBLY OTHERS ON THE FREEWAY I AM PETRIFIED TO DRIVE THIS CAR SINCE THEN WHICH HAPPENED A FEW DAYS AGO I TOOK IT BACK TO THE DEALERSHIP AND THEY ARE GIVING ME THE RUN AROUND AND CLAIMING THERE IS NO PROBLEM WITH THE CAR .THIS IS A SERIOUS AND DANGEROUS PROBLEM … Look up ODI 10512302 at NHTSA ↗ ODI 10636985 · 10,119 mi ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE … Look up ODI 10636985 at NHTSA ↗ ODI 10653164 · 9,675 mi CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH B… Look up ODI 10653164 at NHTSA ↗
Steering	42,648–90,000 mi	69,000 mi	11	ODI 11042647 · 38,000 mi CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL Look up ODI 11042647 at NHTSA ↗ ODI 11044954 · 47,296 mi TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT. Look up ODI 11044954 at NHTSA ↗ ODI 11062572 · 35,500 mi TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ? Look up ODI 11062572 at NHTSA ↗
Unknown Or Other	27,125–66,948 mi	55,425 mi	10	ODI 10670568 · 22,000 mi AS I WAS DRIVING ON THE FREEWAY, I HEARD AND EXPLOSION FOLLOWED BY A RAIN SOUND, MY SUNROOF HAD EXPLODED AND THE GLASS CAN BACK DOWN. NOTHING HIT THE SUN ROOF, THE GLASS WAS POINTING OUT, IT ACTUALLY EXPLODED. AFTER RESEARCH I FOUND THIS IS COMMON IN MERCEDES AND I HAD NO IDEA THAT SOMETHING LIKE THIS WAS EVEN POSSIBLE. I HAVE HAD THE CAR FOR ONLY 3 MONTHS. Look up ODI 10670568 at NHTSA ↗ ODI 10721728 · 60,850 mi I WAS DRIVING TO COLORADO FROM TEXAS GOING NORTH ON HIGHWAY 285 ABOUT 15 MILES OUT OF CLINES CORNERS WHEN MY MOON ROOF JUST EXPLODED. GLASS WENT EVERYWHERE AND I QUICKLY SWERVED OFF THE ROAD. THERE WERE NO CARS AROUND THAT WOULD HAVE BEEN CAPABLE OF THROWING UP DEBRIS OF ANY KIND. I HAVE SUBSEQUENTLY DONE RESEARCH TO FIND THAT IT IS ALMOST IMPOSSIBLE FOR ROCKS OR DEBRIS TO BREAK A MOON ROOF. THIS SEEMS TO BE A SEMI-COMMON PROBLEM HOWEVER I AM STRUGGLING AT THE MOMENT TO GET MERCEDES TO COVER THE REPAIRS. Look up ODI 10721728 at NHTSA ↗ ODI 10939170 · 32,000 mi WHEN THE CAR REACHES A CERTAIN SPEED THE DOORS LOCK AUTOMATICALLY BY DESIGN. WITH THE CHILD LOCKS FOR THE REAR DOORS TURNED OFF REAR PASSENGERS CANNOT OPEN THE REAR DOORS WITH THE DOOR HANDLE. THEY MUST FIRST BE UNLOCKED ELECTRONICALLY BY THE DRIVER OR BY PULLING THE LOCKING BUTTON UP AT THE DOOR. THE LATER REQUIRES AN EXTRA PROCEDURE TO GET OUT OF THE REAR SEAT IN AN EMERGENCY AND IS TOO DIFFICULT TO OPERATE BY A YOUNG OR OLDER PERSON. THIS ADVERSELY AFFECTS THE SAFETY OF REAR PASSENGERS. (THE 2017 MODEL C ALLOW THE REAR DOOR TO UNLOCK A… Look up ODI 10939170 at NHTSA ↗
Power Train	15,500–72,500 mi	58,200 mi	11	ODI 10637381 · 21,864 mi I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. TRW Look up ODI 10637381 at NHTSA ↗ ODI 10638023 · 21,000 mi WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREM… Look up ODI 10638023 at NHTSA ↗ ODI 10652419 · 10,000 mi TL THE CONTACT OWNS A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED AND FAILED TO ACCELERATE AS THE TRACTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. Look up ODI 10652419 at NHTSA ↗
Electrical System	44,600–114,000 mi	69,000 mi	5	ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗ ODI 11114736 · 44,600 mi I HAVE A HUM DEVICE ON MY VEHICLE AND IT SHOWS THAT I HAVE A CODE P0002 FUEL VOLUME REGULATOR CONTROL CIRCUIT RANGE PERFORMANCE. MY MERCEDES BENZ C CLASS 250 HAS ONLY 44614 MILES, WHEN I BOUGHT IT HAD 36.+ MILES, IF IT WASN'T FOR THE DIVORCE THAT I HAVE ON THE VEHICLE I PROBABLY WON'T KNOW UNTIL THE CAR BRAKE DOWN. WHEN I'M DRIVING THE CAR SEEMS TO LOOSE POWER THEN IT ACCELERATES LIKE IT HIT TURBO POWER. MY MECHANIC ADVISE ME TO GET IN TOUCH WITH YOU AND SEE IF YOU CAN ADVISE ME ON WHAT TO DO WITH IT, BECAUSE IT SHOULDN'T BE HAPPENING. THA… Look up ODI 11114736 at NHTSA ↗ ODI 11182348 · 69,000 mi TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE MALFUNCTION SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO RECIEVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, [phone removed]) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT DUE TO THE RECALL AND THAT THE FUSE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS … Look up ODI 11182348 at NHTSA ↗
Structure:Body	28,000–74,000 mi	63,000 mi	5	ODI 10954598 · 75,000 mi THE DOOR HANDLE BREAKS FROM THE INSIDE MAKING IT WHERE YOU CAN'T EXIT THE VEHICLE WITHOUT THE VEHICLE'S ENGINE ON AND WINDOW ROLLED DOWN TO OPEN HANDLE FROM THE OUTSIDE OF THE VEHICLE. MERCEDES CONSIDERS THE DOOR HANDLE TO BE A "TRIM PIECE" AND NOT A FUNCTIONAL PIECE OF THE VEHICLE. THIS IS A VERY SERIOUS ISSUE AND SHOULD BE A RECALL OR AT LEAST COVERED IN THE EXTENDED WARRANTY THAT CUSTOMERS PURCHASE. IN AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO EXIT MY VEHICLE IF THE ENGINE WAS TURNED OFF. Look up ODI 10954598 at NHTSA ↗ ODI 10954982 · 25,500 mi ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE? Look up ODI 10954982 at NHTSA ↗ ODI 11051131 · 28,000 mi INSIDE DRIVERS DOOR HANDLE BROKE AT THE ATTACH POINT TO CABLE. ON INSPECTION FOUND THAT HANDLE IS MANUFACTURED IN SUCH A WAY THAT IT DOES NOT HAVE ENOUGH MATERIAL IN THE BODY OF THE JOINT TO MAINTAIN INTEGRITY FOR SUCH A HIGH USE ITEM. THIS PRESENTS A DANGER AS THE HANDLE WILL FAIL AND COULD FAIL IN A DANGEROUS SITUATION, TRAPPING THE DRIVER IN THE CAR. Look up ODI 11051131 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-11	3	None	ODI 11623554 I was driving in a parking lot and suddenly my air bag deployed for no reason I did not hit anyone or get hit for the airbag to deploy. Suffered some bruising on my right forearm and in my left ear I still hear ringing from the airbag deploying. Look up ODI 11623554 at NHTSA ↗ ODI 11626033 · 40,000 mi The contact owns a 2013 Mercedes-Benz C250. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the vehicle. The check engine warning light was intermittently illuminated. The contact was made aware of an unknown recall; however, the VIN was not included. The vehicle was taken to an independent mechanic where it was diagnosed that the cam shaft adjusters needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to repo… Look up ODI 11626033 at NHTSA ↗ ODI 11626398 · 94,328 mi The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving 25 MH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the camshaft adjuster had failed and needed to be replaced. The vehicle was being repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty because the 10-year time frame had been exceeded. The failure mileage was approxim… Look up ODI 11626398 at NHTSA ↗
2024-12	0	None	No examples available for this selection.
2025-01	3	None	ODI 11635286 · 60,000 mi The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving at approximately 40 MPH, the vehicle shuddered and stalled. The failure occurred on several different occasions. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer however, the diagnosis was pending. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000. Look up ODI 11635286 at NHTSA ↗ ODI 11636131 The contact owns a 2013 Mercedes-Benz C250. The contact stated while the independent mechanic was performing an oil change on the vehicle, the mechanic informed the contact of a coolant leak. The vehicle was not diagnosed of repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown. Look up ODI 11636131 at NHTSA ↗ ODI 11638878 HIGH pressure fuel pump malfunctions Yes it is available for inspection The car was put in limb mode when at high speed this could have caused an accident with many drivers do to the loss of power Yes it’s been re produced 3 times and others by me No it has not been inspected by a dealer or police or insurance No lamps or symptoms that may be super noticeable, but reduce power and as soon as the high pressure pump fails a check engine light goes off and car has trouble changing gears and accelerating, Look up ODI 11638878 at NHTSA ↗
2025-02	0	None	No examples available for this selection.
2025-03	0	None	No examples available for this selection.
2025-04	3	None	ODI 11652445 I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehicle can not pass a smog test required. Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11652445 at NHTSA ↗ ODI 11654546 · 75,000 mi The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving approximately 50 MPH, there was an abnormal knocking sound and a metal-on-metal grinding sound coming from the vehicle. The contact slowed down and stopped the vehicle. The contact restarted the vehicle and heard the same abnormal sounds coming from the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the camshaft needed to be replaced. The vehicle wa… Look up ODI 11654546 at NHTSA ↗ ODI 11655843 Hola a todos. hace 3 meses compre un mercedes benz c250 año 2012 en argentina. A eso de tener un mes el auto salí a la ruta. (Acá en argentina es muy normal que las rutas sean de un solo carril y doble mano, por lo que hacer un adelantamiento tiene que ser una maniobra muy precisa). Al querer acelerar mi auto a fondo se me cortó la aceleración bruscamente. Perdió la potencia y me encendió la luz amarilla del check engine. Por suerte pude llegar a pasar. Legué a mi casa sorprendido e investigué en las redes. Me encuentro con que la bomba de alta… Look up ODI 11655843 at NHTSA ↗
2025-05	1	None	ODI 11658655 News Channel Update \| Warranty Mercedes-Benz USA, LLC A Mercedes-Benz AG Company One Mercedes-Benz Drive Sandy Springs, GA 30328 [phone removed] IMPORTANT EXTENDED WARRANTY INFORMATION Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2012-2015 Mercedes-Benz Model 204 and 172 vehicles (C250 and SLK250), the warranty on the camshaft adjuster will be extended from the original 4 years/50,000 miles to 10 years/120,000 miles (whichever occurs first) from the original warran… Look up ODI 11658655 at NHTSA ↗
2025-06	0	None	No examples available for this selection.
2025-07	0	None	No examples available for this selection.
2025-08	0	None	No examples available for this selection.
2025-09	0	None	No examples available for this selection.
2025-10	0	None	No examples available for this selection.
2025-11	1	None	ODI 11697039 The vehicle was represented to me as safe to drive, with no major mechanical issues, and that it would pass emissions after only a simple minor fix. After I took possession, the check engine light came on. The car began running rough and showing hesitation. A scan immediately showed a camshaft position sensor fault, cylinder misfire, lean fuel condition, and oxygen sensor/emissions faults. I was also told by a professional shop that the timing chain may be failing. I was then warned that these problems can cause power loss or engine stalling w… Look up ODI 11697039 at NHTSA ↗
2025-12	0	None	No examples available for this selection.
2026-01	0	None	No examples available for this selection.
2026-02	1	None	ODI 11715179 ESL emulator is bad. Keeps no crank Steering lock Also sunroof water spouts are not working as they should they do no open to release water. Look up ODI 11715179 at NHTSA ↗
2026-03	0	None	No examples available for this selection.
2026-04	0	None	No examples available for this selection.
2026-05	0	None	No examples available for this selection.
2026-06	2	None	ODI 11742978 REAR SUB FRAME RUST NEEDS INSPECTED SUPER CLANKY Look up ODI 11742978 at NHTSA ↗ ODI 11744047 Over the past few weeks Ive had instances where the car has power but wont crank, Ive had the SRS light come on the dash but after it starting it goes away. Look up ODI 11744047 at NHTSA ↗
2026-07	0	None	No examples available for this selection.
2026-08	0	None	No examples available for this selection.
2026-09	1	None	ODI 11765519 Airbags didn’t deploy during accident, vehicle hit on drivers side, greatly impacted, driver seatbelt was on. All recalls were completed. Impact from other vehicle that hit my vehicle had deployed airbags. Look up ODI 11765519 at NHTSA ↗
2026-10 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2015: 3 complaints · 2016: 0 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2015	1	1	3
2016	0	0	0

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2015	11	0	1
2016	1	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Air Bags	Engine	Fuel/Propulsion System	Steering	Unknown Or Other	Power Train	Electrical System	Structure:Body
Air Bags	—	3 ODI 10750015 · 29,500 mi TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500. Look up ODI 10750015 at NHTSA ↗ ODI 11267313 · 62,000 mi TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR WAS ILLUMINATED. ON ONE OCCASION, WHILE THE CONTACT'S VEHICLE WAS STOPPED, ANOTHER VEHICLE CRASHED INTO ITS REAR DRIVER'S SIDE. THE CONTACT STATED THAT THE HEADRESTS DETACHED DUE TO THE IMPACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECE… Look up ODI 11267313 at NHTSA ↗ ODI 11391106 I HAVE SEVERAL SAFTEY RECALLS AND PERFORMANCE RECALLS. RIGHT NOW MY CAR IS NOT OPERABLE DUE TO THESE RECALLS. THERE IS NO DEALER ON MY ISLAND. THIS VEHICLE WAS PURCHASED BRAND NEW FROM HAWAII AND SHIPPED TO GUAM. THE DEALER IS REQUESTING US TO SHIP BACK THE VEHICLE TO FIX THESE RECALLS. WHICH WILL COST ME ABOUT 10,000.00 FOR SHIPPING. HOW DO I GO ABOUT THIS. Look up ODI 11391106 at NHTSA ↗	1 ODI 11391106 I HAVE SEVERAL SAFTEY RECALLS AND PERFORMANCE RECALLS. RIGHT NOW MY CAR IS NOT OPERABLE DUE TO THESE RECALLS. THERE IS NO DEALER ON MY ISLAND. THIS VEHICLE WAS PURCHASED BRAND NEW FROM HAWAII AND SHIPPED TO GUAM. THE DEALER IS REQUESTING US TO SHIP BACK THE VEHICLE TO FIX THESE RECALLS. WHICH WILL COST ME ABOUT 10,000.00 FOR SHIPPING. HOW DO I GO ABOUT THIS. Look up ODI 11391106 at NHTSA ↗	9 ODI 11042647 · 38,000 mi CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL Look up ODI 11042647 at NHTSA ↗ ODI 11044954 · 47,296 mi TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT. Look up ODI 11044954 at NHTSA ↗ ODI 11062572 · 35,500 mi TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ? Look up ODI 11062572 at NHTSA ↗	4 ODI 11040410 TAKATA RECALL I CALLED MY LOCAL MERCEDES BENZ DEALER WHO STATED THAT IN THEIR SYSTEM I HAD NO AIR BAG RECALL ON MY VEHICLE. I ENTERED MY VIN # ON THE AIRBAGRECAL WEBSITE IT SHOWED I DID? MERCEDES BENZ DEALER IS CLEARLY NOT CLAIMING RESPONSIBILITY. REP TOLD ME THAT THE LETTER WAS SENT TO ALL OWNERS OF MERCEDES BENZ CARS AND THAT MY CAR DOES NOT HAVE AN RECALL? I DON'T AGREE WITH HER AND WOULD LIKE TO FILE A COMPLAINT DUE TO NON-ASSISTANCE AND NEGLIGENCE ON MERCEDES BENZ DEALER END FOR NOT LOOKING INTO MY VEHICLE MORE. THE RECALL FOR THE AIRBAG… Look up ODI 11040410 at NHTSA ↗ ODI 11414313 · 67,000 mi DRIVING VEHICLE NORMALLY AND TURN THE WHEEL AND HEAR CLICKING SOUND FROM AROUND STEERING WHEEL. FRONT, DRIVERS AIR BAG MALFUNCTION LIGHT IS ILLUMINATED AND HORN NOR ANY CONTROLS ON STEERING WHEEL WORK AT ALL. ERROR MESSAGE DISPLAYED "FRONT LEFT MALFUNCTION, SERVICE REQUIRED" SYMBOL FOR AIRBAG DISPLAYED. TOOK VEHICLE TO MERCEDES OF PALM BEACH DEALERSHIP AND THEY STATED THEIR WERE NO OPEN RECALLS ON THIS MODEL. I MENTIONED CAMPAIGN 2017120024 (ELEC) CAMPAIGN DESC. 1709P46C62 (ELEC) AND THEY STATE NO OPEN RECALLS ON MY VEHICLE. TOOK VEHICLE… Look up ODI 11414313 at NHTSA ↗ ODI 11430950 As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy. Look up ODI 11430950 at NHTSA ↗	1 ODI 10652881 · 5,000 mi I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. THE BACK SEAT BELTS STOPPED WORKING. THE PASSENGER AIRBAG LIGHT ALL OF THE SUDDEN NOW STATES IT IS OFF. *TR Look up ODI 10652881 at NHTSA ↗	4 ODI 11074617 TAKATA RECALL, GROUNDING, ELECTRICAL. Look up ODI 11074617 at NHTSA ↗ ODI 11175959 I AM WRITING BECAUSE MERCEDES HAS FAILED TO PROVIDE A REMEDY FOR A RECALL NOTICE DATED OCTOBER 16, 2017, OVER 1-1/4 YEARS AGO. I HAVE CONTACTED MY DEALER SEVERAL TIMES AND THEY HAVE NO INFORMATION ON ANY SOLUTION FOR THIS RECALL. IT WOULD APPEAR BASED ON THIS PERFORMANCE THAT MERCEDES MAY HAVE NO INTENTION OF PROVIDING A SOLUTION TO THIS RECALL WHICH, ACCORDING TO THE NOTICE, IS POTENTIALLY LIFE THREATENING. I ASK THAT THE NHTSA TAKE ACTION TO FORCE MERCEDES TO PROVIDE A SOLUTION TO FIX THE PROBLEM ON AN EXPEDITED BASIS GIVEN HOW THEY HAVE NOT… Look up ODI 11175959 at NHTSA ↗ ODI 11182348 · 69,000 mi TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE MALFUNCTION SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO RECIEVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, [phone removed]) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT DUE TO THE RECALL AND THAT THE FUSE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS … Look up ODI 11182348 at NHTSA ↗	1 ODI 10767499 TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE AND EXPLODED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. Look up ODI 10767499 at NHTSA ↗
Engine	3 ODI 10750015 · 29,500 mi TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500. Look up ODI 10750015 at NHTSA ↗ ODI 11267313 · 62,000 mi TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR WAS ILLUMINATED. ON ONE OCCASION, WHILE THE CONTACT'S VEHICLE WAS STOPPED, ANOTHER VEHICLE CRASHED INTO ITS REAR DRIVER'S SIDE. THE CONTACT STATED THAT THE HEADRESTS DETACHED DUE TO THE IMPACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECE… Look up ODI 11267313 at NHTSA ↗ ODI 11391106 I HAVE SEVERAL SAFTEY RECALLS AND PERFORMANCE RECALLS. RIGHT NOW MY CAR IS NOT OPERABLE DUE TO THESE RECALLS. THERE IS NO DEALER ON MY ISLAND. THIS VEHICLE WAS PURCHASED BRAND NEW FROM HAWAII AND SHIPPED TO GUAM. THE DEALER IS REQUESTING US TO SHIP BACK THE VEHICLE TO FIX THESE RECALLS. WHICH WILL COST ME ABOUT 10,000.00 FOR SHIPPING. HOW DO I GO ABOUT THIS. Look up ODI 11391106 at NHTSA ↗	—	10 ODI 10636985 · 10,119 mi ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE … Look up ODI 10636985 at NHTSA ↗ ODI 10653164 · 9,675 mi CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH B… Look up ODI 10653164 at NHTSA ↗ ODI 10659477 · 6,000 mi LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR Look up ODI 10659477 at NHTSA ↗	0	2 ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗ ODI 11652445 I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehicle can not pass a smog test required. Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11652445 at NHTSA ↗	7 ODI 10638023 · 21,000 mi WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREM… Look up ODI 10638023 at NHTSA ↗ ODI 10659477 · 6,000 mi LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR Look up ODI 10659477 at NHTSA ↗ ODI 10783266 · 70,000 mi WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH T… Look up ODI 10783266 at NHTSA ↗	2 ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗ ODI 11697039 The vehicle was represented to me as safe to drive, with no major mechanical issues, and that it would pass emissions after only a simple minor fix. After I took possession, the check engine light came on. The car began running rough and showing hesitation. A scan immediately showed a camshaft position sensor fault, cylinder misfire, lean fuel condition, and oxygen sensor/emissions faults. I was also told by a professional shop that the timing chain may be failing. I was then warned that these problems can cause power loss or engine stalling w… Look up ODI 11697039 at NHTSA ↗	0
Fuel/Propulsion System	1 ODI 11391106 I HAVE SEVERAL SAFTEY RECALLS AND PERFORMANCE RECALLS. RIGHT NOW MY CAR IS NOT OPERABLE DUE TO THESE RECALLS. THERE IS NO DEALER ON MY ISLAND. THIS VEHICLE WAS PURCHASED BRAND NEW FROM HAWAII AND SHIPPED TO GUAM. THE DEALER IS REQUESTING US TO SHIP BACK THE VEHICLE TO FIX THESE RECALLS. WHICH WILL COST ME ABOUT 10,000.00 FOR SHIPPING. HOW DO I GO ABOUT THIS. Look up ODI 11391106 at NHTSA ↗	10 ODI 10636985 · 10,119 mi ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE … Look up ODI 10636985 at NHTSA ↗ ODI 10653164 · 9,675 mi CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH B… Look up ODI 10653164 at NHTSA ↗ ODI 10659477 · 6,000 mi LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR Look up ODI 10659477 at NHTSA ↗	—	0	2 ODI 11365575 · 114,000 mi I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTE… Look up ODI 11365575 at NHTSA ↗ ODI 11652445 I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehicle can not pass a smog test required. Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11652445 at NHTSA ↗	4 ODI 10659477 · 6,000 mi LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR Look up ODI 10659477 at NHTSA ↗ ODI 11076899 · 79,000 mi I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE DEALERSHIP FOR 3 MONTHS TRYING TO FIX THE PROBLEM AND TO DATE EVERY TIME I GET IT BACK THE SAME THING HAPPENS. MY PAPERWORK IS WITH MY CAR THAT HAS BEEN AT THE DEALERSHIP SINCE FOR 3 MONTHS. Look up ODI 11076899 at NHTSA ↗ ODI 11220450 · 75,000 mi CHECK ENGINE LIGHT CODE, P0340, CAMSHAFT POSITION SENSOR. PROBLEM INCLUDES DIFFICULTY STARTING CAR, ENGINE KNOCK UPON START, AND MISFIRES ACCELERATING TO PASS AT HIGHWAY SPEEDS. Look up ODI 11220450 at NHTSA ↗	1 ODI 11365575 · 114,000 mi I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTE… Look up ODI 11365575 at NHTSA ↗	0
Steering	9 ODI 11042647 · 38,000 mi CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL Look up ODI 11042647 at NHTSA ↗ ODI 11044954 · 47,296 mi TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT. Look up ODI 11044954 at NHTSA ↗ ODI 11062572 · 35,500 mi TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ? Look up ODI 11062572 at NHTSA ↗	0	0	—	0	0	2 ODI 11546602 Mercedes has had an issue with the steering lock for years and continue to not fix the issue. My vehicle would not turn on at random times, and this is due to a fault with the steering lock and key. The worst part of the issue, it’s only solved by Mercedes due to security issues and costs $2000. I was locked out of my car for hours, missing a doctors appointment, and if this was during a snow storm or heavy freeze (I live in CO), this is a potential fatal flaw. I also learned they cannot fix my vehicle for months due to high demand and coming … Look up ODI 11546602 at NHTSA ↗ ODI 11583450 My wife and the kids we're stranded for hours because of the ESL systems lock the steering wheel and did not allow the car to start or steering wheel to move. She smelled something and pulled over and turned car off. No lights, no way to charge cell phone because no power to the car at all. My family was stranded because of this seems like it's a very very serious issue with a lot of Mercedes-Benz vehicles. As a consumer Mercedes-Benz is using cheap parts which can cause people to lose their lives if the steering wheel is to lock up while drivi… Look up ODI 11583450 at NHTSA ↗	0
Unknown Or Other	4 ODI 11040410 TAKATA RECALL I CALLED MY LOCAL MERCEDES BENZ DEALER WHO STATED THAT IN THEIR SYSTEM I HAD NO AIR BAG RECALL ON MY VEHICLE. I ENTERED MY VIN # ON THE AIRBAGRECAL WEBSITE IT SHOWED I DID? MERCEDES BENZ DEALER IS CLEARLY NOT CLAIMING RESPONSIBILITY. REP TOLD ME THAT THE LETTER WAS SENT TO ALL OWNERS OF MERCEDES BENZ CARS AND THAT MY CAR DOES NOT HAVE AN RECALL? I DON'T AGREE WITH HER AND WOULD LIKE TO FILE A COMPLAINT DUE TO NON-ASSISTANCE AND NEGLIGENCE ON MERCEDES BENZ DEALER END FOR NOT LOOKING INTO MY VEHICLE MORE. THE RECALL FOR THE AIRBAG… Look up ODI 11040410 at NHTSA ↗ ODI 11414313 · 67,000 mi DRIVING VEHICLE NORMALLY AND TURN THE WHEEL AND HEAR CLICKING SOUND FROM AROUND STEERING WHEEL. FRONT, DRIVERS AIR BAG MALFUNCTION LIGHT IS ILLUMINATED AND HORN NOR ANY CONTROLS ON STEERING WHEEL WORK AT ALL. ERROR MESSAGE DISPLAYED "FRONT LEFT MALFUNCTION, SERVICE REQUIRED" SYMBOL FOR AIRBAG DISPLAYED. TOOK VEHICLE TO MERCEDES OF PALM BEACH DEALERSHIP AND THEY STATED THEIR WERE NO OPEN RECALLS ON THIS MODEL. I MENTIONED CAMPAIGN 2017120024 (ELEC) CAMPAIGN DESC. 1709P46C62 (ELEC) AND THEY STATE NO OPEN RECALLS ON MY VEHICLE. TOOK VEHICLE… Look up ODI 11414313 at NHTSA ↗ ODI 11430950 As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy. Look up ODI 11430950 at NHTSA ↗	2 ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗ ODI 11652445 I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehicle can not pass a smog test required. Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11652445 at NHTSA ↗	2 ODI 11365575 · 114,000 mi I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTE… Look up ODI 11365575 at NHTSA ↗ ODI 11652445 I was told this from a BENZ dealer. There was a warranty extension on this VIN: [XXX] that ended on 03/02/2023 which, had to do with adjustment units for the camshafts. Nothing we could assist with goodwill on this due to the age of vehicle. This is NOT fair and I’m experimenting this exact process and Mercedes Benz does not want to take responsibility and get this fixed for me. Now my vehicle can not pass a smog test required. Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) Look up ODI 11652445 at NHTSA ↗	0	—	0	3 ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗ ODI 11365575 · 114,000 mi I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTE… Look up ODI 11365575 at NHTSA ↗ ODI 11430950 As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy. Look up ODI 11430950 at NHTSA ↗	1 ODI 10954982 · 25,500 mi ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE? Look up ODI 10954982 at NHTSA ↗
Power Train	1 ODI 10652881 · 5,000 mi I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. THE BACK SEAT BELTS STOPPED WORKING. THE PASSENGER AIRBAG LIGHT ALL OF THE SUDDEN NOW STATES IT IS OFF. *TR Look up ODI 10652881 at NHTSA ↗	7 ODI 10638023 · 21,000 mi WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREM… Look up ODI 10638023 at NHTSA ↗ ODI 10659477 · 6,000 mi LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR Look up ODI 10659477 at NHTSA ↗ ODI 10783266 · 70,000 mi WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH T… Look up ODI 10783266 at NHTSA ↗	4 ODI 10659477 · 6,000 mi LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR Look up ODI 10659477 at NHTSA ↗ ODI 11076899 · 79,000 mi I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE DEALERSHIP FOR 3 MONTHS TRYING TO FIX THE PROBLEM AND TO DATE EVERY TIME I GET IT BACK THE SAME THING HAPPENS. MY PAPERWORK IS WITH MY CAR THAT HAS BEEN AT THE DEALERSHIP SINCE FOR 3 MONTHS. Look up ODI 11076899 at NHTSA ↗ ODI 11220450 · 75,000 mi CHECK ENGINE LIGHT CODE, P0340, CAMSHAFT POSITION SENSOR. PROBLEM INCLUDES DIFFICULTY STARTING CAR, ENGINE KNOCK UPON START, AND MISFIRES ACCELERATING TO PASS AT HIGHWAY SPEEDS. Look up ODI 11220450 at NHTSA ↗	0	0	—	1 ODI 11697039 The vehicle was represented to me as safe to drive, with no major mechanical issues, and that it would pass emissions after only a simple minor fix. After I took possession, the check engine light came on. The car began running rough and showing hesitation. A scan immediately showed a camshaft position sensor fault, cylinder misfire, lean fuel condition, and oxygen sensor/emissions faults. I was also told by a professional shop that the timing chain may be failing. I was then warned that these problems can cause power loss or engine stalling w… Look up ODI 11697039 at NHTSA ↗	0
Electrical System	4 ODI 11074617 TAKATA RECALL, GROUNDING, ELECTRICAL. Look up ODI 11074617 at NHTSA ↗ ODI 11175959 I AM WRITING BECAUSE MERCEDES HAS FAILED TO PROVIDE A REMEDY FOR A RECALL NOTICE DATED OCTOBER 16, 2017, OVER 1-1/4 YEARS AGO. I HAVE CONTACTED MY DEALER SEVERAL TIMES AND THEY HAVE NO INFORMATION ON ANY SOLUTION FOR THIS RECALL. IT WOULD APPEAR BASED ON THIS PERFORMANCE THAT MERCEDES MAY HAVE NO INTENTION OF PROVIDING A SOLUTION TO THIS RECALL WHICH, ACCORDING TO THE NOTICE, IS POTENTIALLY LIFE THREATENING. I ASK THAT THE NHTSA TAKE ACTION TO FORCE MERCEDES TO PROVIDE A SOLUTION TO FIX THE PROBLEM ON AN EXPEDITED BASIS GIVEN HOW THEY HAVE NOT… Look up ODI 11175959 at NHTSA ↗ ODI 11182348 · 69,000 mi TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE MALFUNCTION SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO RECIEVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, [phone removed]) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT DUE TO THE RECALL AND THAT THE FUSE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS … Look up ODI 11182348 at NHTSA ↗	2 ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗ ODI 11697039 The vehicle was represented to me as safe to drive, with no major mechanical issues, and that it would pass emissions after only a simple minor fix. After I took possession, the check engine light came on. The car began running rough and showing hesitation. A scan immediately showed a camshaft position sensor fault, cylinder misfire, lean fuel condition, and oxygen sensor/emissions faults. I was also told by a professional shop that the timing chain may be failing. I was then warned that these problems can cause power loss or engine stalling w… Look up ODI 11697039 at NHTSA ↗	1 ODI 11365575 · 114,000 mi I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTE… Look up ODI 11365575 at NHTSA ↗	2 ODI 11546602 Mercedes has had an issue with the steering lock for years and continue to not fix the issue. My vehicle would not turn on at random times, and this is due to a fault with the steering lock and key. The worst part of the issue, it’s only solved by Mercedes due to security issues and costs $2000. I was locked out of my car for hours, missing a doctors appointment, and if this was during a snow storm or heavy freeze (I live in CO), this is a potential fatal flaw. I also learned they cannot fix my vehicle for months due to high demand and coming … Look up ODI 11546602 at NHTSA ↗ ODI 11583450 My wife and the kids we're stranded for hours because of the ESL systems lock the steering wheel and did not allow the car to start or steering wheel to move. She smelled something and pulled over and turned car off. No lights, no way to charge cell phone because no power to the car at all. My family was stranded because of this seems like it's a very very serious issue with a lot of Mercedes-Benz vehicles. As a consumer Mercedes-Benz is using cheap parts which can cause people to lose their lives if the steering wheel is to lock up while drivi… Look up ODI 11583450 at NHTSA ↗	3 ODI 11046069 · 5 mi MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END Look up ODI 11046069 at NHTSA ↗ ODI 11365575 · 114,000 mi I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTE… Look up ODI 11365575 at NHTSA ↗ ODI 11430950 As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy. Look up ODI 11430950 at NHTSA ↗	1 ODI 11697039 The vehicle was represented to me as safe to drive, with no major mechanical issues, and that it would pass emissions after only a simple minor fix. After I took possession, the check engine light came on. The car began running rough and showing hesitation. A scan immediately showed a camshaft position sensor fault, cylinder misfire, lean fuel condition, and oxygen sensor/emissions faults. I was also told by a professional shop that the timing chain may be failing. I was then warned that these problems can cause power loss or engine stalling w… Look up ODI 11697039 at NHTSA ↗	—	0
Structure:Body	1 ODI 10767499 TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE AND EXPLODED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. Look up ODI 10767499 at NHTSA ↗	0	0	0	1 ODI 10954982 · 25,500 mi ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE? Look up ODI 10954982 at NHTSA ↗	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

7 patterns with matching reports.

Warning lights and dashboard alerts

25 mentions · 9.0% of complaints

Median mileage: 69,000 mi (21 usable records).

ODI 10568044 · 24,426 mi

Look up ODI 10568044 at NHTSA ↗

ODI 10652419 · 10,000 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED AND FAILED TO ACCELERATE AS THE TRACTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

Look up ODI 10652419 at NHTSA ↗

ODI 10783266 · 70,000 mi

Look up ODI 10783266 at NHTSA ↗

Matching rule

\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

13 mentions · 4.7% of complaints

Median mileage: 62,000 mi (7 usable records).

ODI 10515271

Look up ODI 10515271 at NHTSA ↗

ODI 10568044 · 24,426 mi

Look up ODI 10568044 at NHTSA ↗

ODI 10621886

SLUGGISH ACCELLARATION. THIS HAS HAPPENED SEVERAL TIMES DURING THE LAST 2 MONTHS. IT HAS HAPPEN ON A TAKE OFF FROM A RED TO A GREEN LIGHT. WHERE I'M COMPLETELY STOPPED AND FROM 0 MPH SPEED I START TO ACCELLARATE & THE CAR FEELS LIKE IT STALLS, ALMOST AS IF IT'S GETTING NO FUEL. I CAN HAVE MY FOOT TOTALLY DOWN ON THE GAS PEDAL & THE CAR HESITATES OR DOESN'T MOVE AT ALL. I HAD AN INCIDENT WHERE I WAS BEHIND A SEMI TRUCK, I ATTEMPTED TO CHANGE LANES FAST BEFORE INCOMING TRAFFIC. THE CAR DID NOT MOVE & I ALMOST GOT HIT FROM BEHIND BECAUSE THE CAR W…

Look up ODI 10621886 at NHTSA ↗

Matching rule

\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Battery drain and no-start mentions

4 mentions · 1.4% of complaints

Median mileage: 24,426 mi (3 usable records).

ODI 10568044 · 24,426 mi

Look up ODI 10568044 at NHTSA ↗

ODI 10627249 · 23,490 mi

Look up ODI 10627249 at NHTSA ↗

ODI 11130800 · 85,000 mi

85000 MILES, REGULAR OIL CHANGES AND MAINTENANCE, DID NOT DRIVE FOR 8 MONTHS, AFTER 1 MONTH OF DRIVING, ENGINE WOULD NOT START AT TIMES AND SOUNDED STRANGE WHEN CRANKING ENGINE WOULD EVENTUALLY START AND RUN O.K., TOOK VEHICLE TO DEALERSHIP AFTER 2ND OCCURENCE, ACCELERATION HAS ALWAYS LAGGED SINCE PURCHASED-TURBO LAG ??? DEALERSHIP SAID PROBLEM WAS INTERNAL WITH CAM TENSIONER POSSIBLY

Look up ODI 11130800 at NHTSA ↗

Matching rule

Hard or delayed shifting

3 mentions · 1.1% of complaints

Median mileage: 34,000 mi (3 usable records).

ODI 10653164 · 9,675 mi

CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH B…

Look up ODI 10653164 at NHTSA ↗

ODI 10971014 · 58,200 mi

Look up ODI 10971014 at NHTSA ↗

ODI 11092260 · 34,000 mi

"TAKATA RECALL". I RECEIVED A "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDES-BENZ USA, DATED NOVEMBER 2017 STATING THAT MY 2013 MERCEDEZ-BENZ C250 WAS BEING RECALLED DUE TO DEFECTIVE "TAKATA AIR BAGS". I CONTACTED MY LOCAL MERCEDEZ-BENZ DEALER (MERCEDEZ OF ORLANDO) AND THEY TOLD THAT THEY WOULD CONTACT ME WHEN REPLACEMENT PARTS ARE AVAILABLE. I RECEIVED A SECOND "IMPORTANT SAFETY RECALL NOTICE" FROM MERCEDEZ-BENZ USA (DATED FEBRUARY 2018) STATING THAT I SHOULD CONTACT MY LOCAL MERCEDEZ-BENZ DEALERSHIP IMMEDIATELY TO HAVE THE "TAKATA AIRBAGS …

Look up ODI 11092260 at NHTSA ↗

Matching rule

Steering assistance concerns

3 mentions · 1.1% of complaints

Median mileage: 74,156 mi (1 usable records).

ODI 11414261 · 74,156 mi

WHILE PULLING INTO GARAGE, THE STEERING WHEEL LOCKED IN PLACE AND WOULD NOT TURN. THE DEALER DIAGNOSED A FAULTY ESL (ELECTRONIC STEERING LOCK), THE REPAIR WAS COMPLETED AT A COST TO ME OF $1,140.70. MERCEDES BENZ USA REFUSED TO REIMBURSE.

Look up ODI 11414261 at NHTSA ↗

ODI 11546602

Mercedes has had an issue with the steering lock for years and continue to not fix the issue. My vehicle would not turn on at random times, and this is due to a fault with the steering lock and key. The worst part of the issue, it’s only solved by Mercedes due to security issues and costs $2000. I was locked out of my car for hours, missing a doctors appointment, and if this was during a snow storm or heavy freeze (I live in CO), this is a potential fatal flaw. I also learned they cannot fix my vehicle for months due to high demand and coming …

Look up ODI 11546602 at NHTSA ↗

ODI 11715179

ESL emulator is bad. Keeps no crank Steering lock Also sunroof water spouts are not working as they should they do no open to release water.

Look up ODI 11715179 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Brake response concerns

2 mentions · 0.7% of complaints

Median mileage: 63,500 mi (2 usable records).

ODI 11088915 · 65,000 mi

TURNING INTO A PARKING SPACE TODAY, MY CAR BRAKES FAILED. I COULD NOT STOP MY VEHICLE EVEN WHEN I PRESSED DOWN COMPLETELY ON THE PEDAL. I ENDED UP JUMPING THE PARKING SPACE "CURB/STOPPER" AND HIT A LIGHT POST. I HAVE NEVER EXPERIENCED THIS PRIOR BUT IT WAS EXTREMELY FRIGHTENING. I HAVE HAD OTHER ISSUES WITH THE CAR - THE RADIO WHERE WORKS INTERMITTENTLY AND THE VOLUME SPORADICALLY INCREASES AND DECREASES WITH NO RESOLUTION EVEN AFTER DIAGNOSTICS AND SOFTWARE UPDATES PER THE DEALER. THIS, HOWEVER, WAS AN ISSUE THAT COULD HAVE HAD WORSE CONS…

Look up ODI 11088915 at NHTSA ↗

ODI 11267313 · 62,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR WAS ILLUMINATED. ON ONE OCCASION, WHILE THE CONTACT'S VEHICLE WAS STOPPED, ANOTHER VEHICLE CRASHED INTO ITS REAR DRIVER'S SIDE. THE CONTACT STATED THAT THE HEADRESTS DETACHED DUE TO THE IMPACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECE…

Look up ODI 11267313 at NHTSA ↗

Matching rule

Fuel smell or leak mentions

2 mentions · 0.7% of complaints

Median mileage: 3,942 mi (1 usable records).

ODI 10509934 · 3,942 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 1 MPH, THE CONTACT SMELLED A SLIGHT ODOR OF GASOLINE FUEL INSIDE OF THE VEHICLE. THE CONTACT ALSO DISCOVERED THAT THERE WAS A LARGE AMOUNT OF FUEL LEAKING ONTO THE GROUND. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT THE FUEL SUPPLY HOSE WAS DETACHED FROM THE HIGH PRESSURE PUMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,942. UPDATED 7/10/13 *CN THE CONSUM…

Look up ODI 10509934 at NHTSA ↗

ODI 11440097

over the last week I noticed a strong gas smell outside the car as I walk around in the back I check the gas cap and it seals normally and stronger than the smell that comes out of the gas cap

Look up ODI 11440097 at NHTSA ↗

Matching rule

\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b