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U.S. public vehicle records

2016 Mercedes-Benz CLA250 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

66 owner complaints analyzed

8 distinct recall campaigns

37,000 mi median reported failure mileage

Scope: 2016 model year. Data updated: . 25 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Unknown Or Other is the most frequently named component, appearing in 20 of 66 complaints (30.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting69.1%
Engine operation69.1%
Electrical and battery issues69.1%
Steering behavior57.6%
Fuel system concerns57.6%
Braking behavior46.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Unknown Or Other
20
Engine
15
Air Bags
13
Electrical System
7
Fuel/Propulsion System
6
Steering
6
Structure:Body
6
Power Train
5
Component breakdown data
CategoryCount
Unknown Or Other20
Engine15
Air Bags13
Electrical System7
Fuel/Propulsion System6
Steering6
Structure:Body6
Power Train5

Unknown Or Other: 20; Engine: 15; Air Bags: 13; Electrical System: 7; Fuel/Propulsion System: 6; Steering: 6; Structure:Body: 6; Power Train: 5

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
9
25,000 to 49,999
7
50,000 to 74,999
4
75,000 to 99,999
2
100,000 to 149,999
2
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,0009
25,000 to 49,9997
50,000 to 74,9994
75,000 to 99,9992
100,000 to 149,9992
150,000 and above1

Under 25,000: 9; 25,000 to 49,999: 7; 50,000 to 74,999: 4; 75,000 to 99,999: 2; 100,000 to 149,999: 2; 150,000 and above: 1

Under 25,000 miles has the most reports with usable mileage (9). 41 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2016
3
2017
8
2018
6
2019
4
2020
6
2021
8
2022
5
2023
6
2024
8
2025
6
2026
6
Complaints over time data
CategoryCount
20163
20178
20186
20194
20206
20218
20225
20236
20248
20256
20266

2016: 3; 2017: 8; 2018: 6; 2019: 4; 2020: 6; 2021: 8; 2022: 5; 2023: 6; 2024: 8; 2025: 6; 2026: 6

Pattern summary

Unknown Or Other leads the component reports. Transmission and shifting appears in 6 complaint narratives. Engine operation appears in 6 complaint narratives. Electrical and battery issues appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11152832 · 2018-11-20 (November 20, 2018)

I LEASED THIS VEHICLE END OF SEPTEMBER 2016 BUT HAVE REPLACED TIRES 6 TIMES WITHIN LAST TWO YEARS DUE TO BUBBLE IN SIDE OF THE TIRES. I DON'T THINK IT IS ISSUE WITH TIRES SINCE I HAVE 2016 BMW WITH SAME TIRES WITHOUT ANY ISSUES. IT COULD THE RIM SIZE OR THE SUSPENSION ON THIS VEHICLE CAUSE TIRES TO BUBBLE UP. I HAVE BEEN LEASING CARS FOR 30 YEARS AND NEVER HAD ISSUES LIKE THIS. NUMEROUS TIME I HAVE ASKED THE DEALER TO FIND OUT THE ROOT CAUSE FOR IT BUT NO LUCK SO FAR. THE ISSUE HERE IS IT PUTTING MYSELF AND MY FAMILY DANGER OF OUR LIFE BECAUSE …

Owner-reported narrative. 37,000 miles reported. Look up ODI 11152832 at NHTSA ↗

Owner report 11255117 · 2019-09-12 (September 12, 2019)

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL, AND THE BRAKE AND ACCELERATOR PEDALS TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE POLICE ASSISTED WITH MOVING THE VEHICLE OFF THE HIGHWAY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF LOS ANGELES (801 S FIGUEROA ST, LOS ANGELES, CA 90015, [phone removed]) WHERE IT WAS STATED THAT A NEW STARTER WAS NEEDED; HOWEVER, THE VEHICLE WAS NOT OFFICIALLY DIAGNO…

Owner-reported narrative. 21,100 miles reported. Look up ODI 11255117 at NHTSA ↗

Owner report 11032300 · 2017-10-09 (October 9, 2017)

CAR CANNOT BE FILLED WITH GAS MORE THAN 7/8 OF THE TANK. WHEN FILLED FULL, THE ENGINE SPUTTERS AND CAR START TO STALL/SHAKE VIOLENTLY, ENGINE LOSES POWER AND ENGINE LIGHT COMES ON AND THEN ENGINE SHUTS DOWN BY ITSELF. AFTER ENGINE SHUTS DOWN ALL LIGHTS ON THE DASH BOARD LIT UP AND NEED TO TURN OFF CAR. THIS HAPPENS ON BOTH CITY ROAD AND HIGHWAY DRIVING SOON AFTER FILLING THE TANK. ALMOST CAUSED AN ACCIDENT ON THE HIGHWAY AS I COULD PULL FAST ENOUGH ONTO THE SHOULDER AND GET OUT OF THE WAY FROM OTHER CARS BEHIND ME ON THE HIGHWAY DRIVING AT 60…

Owner-reported narrative. 6,000 miles reported. Look up ODI 11032300 at NHTSA ↗

Owner report 11161569 · 2018-12-17 (December 17, 2018)

2016 MERCEDES BENZ CLA. CONSUMER WRITES IN REGARDS TO LOSS OF POWER WHILE DRIVING. *LD THE CONSUMER STATED ON MULTIPLE OCCASIONS THE VEHICLE LOSS POWER AND DROVE ROUGHLY. THE MANUFACTURER ADVISED HAVING A FUEL INJECTOR REPLACED, BUT THE FAILURE RECURRED. *JS

Owner-reported narrative. Look up ODI 11161569 at NHTSA ↗

Owner report 11113952 · 2018-07-26 (July 26, 2018)

"TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT ELECTRICAL GROUNDING IN THE STEERING COLUMN COMPONENTS AND THAT THIS COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG CAUSING A RISK OF A POTENTIAL CRASH, BUT THAT UNFORTUNATELY THE REMEDY WAS NOT AVAILABLE YET. DESPITE OF THIS, THE DRIVER…

Owner-reported narrative. Look up ODI 11113952 at NHTSA ↗

Owner report 11157040 · 2018-12-08 (December 8, 2018)

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

Owner-reported narrative. 10 miles reported. Look up ODI 11157040 at NHTSA ↗

Owner report 11032301 · 2017-10-09 (October 9, 2017)

CAR CANNOT BE DRIVEN WHEN GAS GAGE SHOWS A LITTLE BIT LESS THAN TANK. THE RANGE ON THE CAR SHOWED ALMOST 90 MILES TO EMPTY ON HIGHWAY DRIVING AND ALL OF THE SUDDEN THE ENGINE STARTED TO LOSE POWER AND ENGINE LIGHT CAME ON, PULLED TO THE SIDE OF ROAD LIMPING ALONG AT 20 MILES PER HOUR WITH GAS PEDAL ALL THE WAY TO THE FLOOR AND THEN ENGINE SHUT DOWN BY ITSELF AFTER 2 MILES. AFTER ENGINE SHUT DOWN ALL LIGHTS ON THE DASH BOARD LIT UP AND NEEDED TO TURN OFF CAR. RESTARTED THE CAR AND THE CAR WOULD NOT DRIVE IN REVERSE, MANUAL PADDLE SHIFTER WOULD …

Owner-reported narrative. 8,500 miles reported. Look up ODI 11032301 at NHTSA ↗

Owner report 10935452 · 2016-12-15 (December 15, 2016)

TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE…

Owner-reported narrative. Look up ODI 10935452 at NHTSA ↗

Owner report 11182865 · 2019-02-27 (February 27, 2019)

CARS BRAKE SYSTEM VIOLENTLY SHAKES THE FRONT OF THE CAR WHEN BRAKES ARE APPLIED. CAR HAS 17K MILES ON IT AND IS STILL UNDER WARRANTY. DEALER REFUSES TO REPAIR, SAYS THE ROTORS ARE WARPED BECAUSE I DROVE THE CAR IN THE RAIN, AND THE RAIN WARPED THE ROTOS.

Owner-reported narrative. 17,000 miles reported. Look up ODI 11182865 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

66 unique complaints in this selection. Analysis snapshot: 2026-10-01.

37.9%Usable mileage25 / 66 records
100.0%Valid incident date66 / 66 records
100.0%Valid filing date66 / 66 records
100.0%Ordered incident and filing dates66 / 66 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017
Engine
342.9%
ODI 11301361 · 77,000 mi

THE CAM SHAFT INTAKE AND EXHAUST ADJUSTERS NEED TO BE REPLACED AT 77K MI, THIS IS A $5K REPAIR. I INITIALLY REPLACED THE CAM SHAFT POSITION SENORS AT 65K MI AND THE VEHICLE HAS BEEN REGULARLY SERVICED. CONSISTENT WITH REPORTS ACROSS THE COUNTRY THIS CAM SHAFT COMPONENT WILL FAIL AROUND 50K-80K MILES AND AT THAT POINT THE REPAIR IS 2/3 THE VALUE OF THE CAR IF IT WAS IN GOOD WORKING ORDER. NO ENGINE SHOULD GIVE OUT AFTER 75K MILES, THIS COMPONENT NEEDS TO BE RECALLED.

Look up ODI 11301361 at NHTSA ↗

111.1%
ODI 11323508 · 70,000 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING INTO THE GARAGE, THE STEERING CEASED, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RBM OF ALPHARETTA LOCATED AT 345 MCFARLAND PKWY, ALPHARETTA, GA 30004, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING LOCK NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANC…

Look up ODI 11323508 at NHTSA ↗

6636.9%
ODI 10550890 · 1,700 mi

ON SUNDAY, OCTOBER 27, AND TUESDAY, OCTOBER 29, 2013, MY VEHICLE LISTED ABOVE HAD WARNING LIGHTS COME ON THAT STATED, "PRE SAFE, FUNCTIONS LIMITED, INOPERATIVE." IN ADDITION TO THE WORDS, THE ESP AND ABS LIGHTS ILLUMINATED. I TOOK THE VEHICLE TO PENSKE MBZ IN WEST COVINA, CA, ON WEDNESDAY, OCTOBER 30. THEY REPAIRED THE VEHICLE BY DOING A SOFTWARE UPDATE. ON SATURDAY, NOVEMBER 2, 2013, THE CODES RETURNED AND I TOOK THE VEHICLE BACK TO WHERE I BOUGHT IT, ENCINO, CA, MBZ. I WAS TOLD THEY COULD NOT REPLICATE THE CODES AND THEY FOUND NO PROBLEM…

Look up ODI 10550890 at NHTSA ↗

1423.0%
ODI 10916140 · 12,000 mi

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. WHILE DRIVING 75 MPH, THE VEHICLE INDEPENDENTLY BEGAN TO DECELERATE AND LOST POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Look up ODI 10916140 at NHTSA ↗

1522.7%
ODI 10980280 · 18,606 mi

IF SOMETHING IN THE ROADWAY HITS THE OIL PAN IT WILL CRACK AND CAUSING THE ENGINE TO LOCK UP WITHOUT NOTICE. IT SEEMS THERE SHOULD BE SOMETHING PROTECTING THE OIL PAN PREVENTING THIS FROM HAPPENING AND MORE TIME NOTIFYING OF LOW OIL SHOULD BE ALLOWED TO MOVE OFF THE ROAD WAY AND SHUT THE ENGINE DOWN. I ALSO QUESTION THE STRENGTH OF THE MATERIAL OR DESIGN OF THE OIL PAN.

Look up ODI 10980280 at NHTSA ↗

414.8%
ODI 11006434

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF BEVERLY HILLS LOCATED AT 9250 BEVERLY BLVD BEVERLY HILLS, CA 90210) WHO STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE…

Look up ODI 11006434 at NHTSA ↗

Electrical System
228.6%
ODI 11307528 · 610,708 mi

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ CLS 550. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN OIL LEAK HAD CAUSED DAMAGE TO A WIRING HARNESS, THE ENGINE CONTROL MODULE AND SEVERAL OTHER UNSTATED ELECTRICAL FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THERE WAS NO ADDITIONAL ASSISTANCE …

Look up ODI 11307528 at NHTSA ↗

111.1%
ODI 11378262

THE SUNROOF SOUNDS LIKE ITS COMING OUT AND LEAKING WATER

Look up ODI 11378262 at NHTSA ↗

4324.0%
ODI 10560691 · 1,135 mi

TODAY I WAS DRIVING IN A PARKING LOT AND APPROACHED THE LIGHT TO EXIT AND MY DASHBOARD LIT UP WITH A PRESAFE SYSTEM FAILURE, SYSTEM IS INOPERATIVE AND MY CAR SLOWED DOWN CONSIDERABLY WHEN I TRIED TO ACCELERATE. I PULLED OVER AND TURNED THE ENGINE OFF AND THEN ON AGAIN AND THE ERROR CLEARED. THIS IS VERY DANGEROUS IF IT HAPPENS ON A HIGHWAY OR WHILE DRIVING ON A CROWDED STREET. I CALLED THE DEALER TODAY AND WAS TOLD IF THE ERROR WAS NOT CURRENTLY ON THE DASH THEY COULD NOT DO ANYTHING. I EXPLAINED THAT THIS WAS UNACCEPTABLE AND THEY NEEDED TO LO…

Look up ODI 10560691 at NHTSA ↗

69.8%
ODI 11051351 · 52,000 mi

I BOUGHT MERCEDES CLA 2015 ON JAN 2015 AND I DROVE THE VEHICLE WHERE MY AUDIO SYSTEM USED TO REBOOT TIME TO TIME ONCE IN A WHILE BUT IT USED TO COME UP. SO I DID NOT MENTION AND TAKE IT TO DEALER THAT TIME BUT RECENTLY, AFTER DRIVING 53K MILE, IT COMPLETELY STOPPED WORKING AND ONLY REBOOTING ITSELF. LATER I FOUND OUT THERE WAS RECALL ABOUT 2015/2016 CLA AUDIO RECALL "REFERENCE TSB NO. 2015110001". SO I TOOK IT TO DEALER "MERCEDES BENZ HOUSTON GREENWAY" AND THEY SAID THEY CAN NOT UPDATE UNLESS THEY CHANGE CONTROL UNIT. I ALSO CALLED MERCEDES B…

Look up ODI 11051351 at NHTSA ↗

710.6%
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

725.9%
ODI 10995794

RECALL NO FIX YET

Look up ODI 10995794 at NHTSA ↗

Unknown Or Other
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

2111.7%
ODI 10731544 · 150 mi

CAR HAS BEEN LUNGING FORWARD WHEN IN PARKED FOR MORE THAN 5 TO 10 MIN SINCE I HAVE OWNED THE CAR. THIS CAR WAS BOUGHT ON FEBRUARY 20, 2015. SINCE THEN, I HAVE BROUGHT IT BACK TO THE DEALERSHIP 3 TIMES FOR THE SAME PROBLEM. THE THIRD TIME THAT I BROUGHT IT TO THEM, THEY FOLLOWED UP WITH SAYING THAT IT IS THE MAKE OF THE CAR AND EVERY CLA DOES THAT. THIS IS A HUGE SAFETY PROBLEM AND IT NEEDS TO BE FIXED.

Look up ODI 10731544 at NHTSA ↗

1727.9%
ODI 10778514 · 10,000 mi

GAS CAP DOOR DOES NOT UNLOCK/OPEN INTERMITTENTLY. UNFORTUNATELY, IT'S HAPPENED AS MY LOW GAS WARNING LIGHT IS ON. THE FIRST INCIDENT AFTER TRYING COUNTLESS TIMES AT THE PUMP I LEFT BACK TO HOME AND THE NEXT MORNING THE DOOR WAS OPEN. TOOK IT TO THE SHOP AND MB SVC TECH COULD NOT DUPLICATE THE PROBLEM. THIS MORNING IT HAPPENED AGAIN,............TOOK ME ABOUT 20 MINS OF TRYING TO OPEN THE LID (SOMEWHAT LIKE A PUSH SPRING-LOADED TYPE FUNCTION) AND WHEN I GAVE UP AND PUT CAR INTO REVERSE IT OPENED WHILE IN MOTION. WHAT HAPPENS WHEN I NEED GAS AN…

Look up ODI 10778514 at NHTSA ↗

2030.3%
ODI 10917839

*** I DON'T OWN THIS CAR. *** MERCEDES SENT THE REMOTE ACCESS CREDENTIALS TO AN UNVERIFIED EMAIL ACCOUNT. THE REMOTE ACCESS APP SHOWS VEHICLE LOCATION, ALLOWING UNLOCK AND VEHICLE START WHICH COULD ALLOW THE VEHICLE TO BE EASILY STOLEN. ALSO I FEAR THAT BY NOT SECURELY SENDING REMOTE ACCESS CREDENTIALS THE REMOTE START FEATURE OF THE APP COULD BE USED TO START THE VEHICLE WHEN IT IS PARKED IN AN ATTACHED GARAGE WHICH COULD INUNDATE THE HOUSE WITH CARBON MONOXIDE. MERCEDES NEEDS TO VERIFY OWNER EMAIL PRIOR TO SENDING VEHICLE ACCESS CREDENTI…

Look up ODI 10917839 at NHTSA ↗

311.1%
ODI 11083637

REAR WINDOW EXPLODED AFTER TURNING ON REAR DEFROST, VEHICLE WAS STATIONARY WHEN REAR WINDOW EXPLODED.

Look up ODI 11083637 at NHTSA ↗

Air Bags
342.9%
ODI 11043691 · 56,000 mi

TAKATA RECALL. THE CAR HAS BEEN PARKED FOR SOME TIME DUE TO INABILITY TO HAVE THE RECALL REPAIR DONE. IS THERE A REMEDY? 1

Look up ODI 11043691 at NHTSA ↗

555.6%
ODI 11287148

I HAVE BEEN WAITING TO HAVE MY AIRBAGS REPLACED FOR OVER 1 TO 2 YEARS NOW. THE AIRBAGS ARE EXTREMELY A SAFETY HAZARD DUE TO THE FACT THAT THEY CAN DEPLOY AT ANY GIVEN TIME. I HAVE A GRAND CHILD THAT I TRANSPORT AND I AM SCORED FOR HER SAFETY IN THAT VEHICLE. THIS IS SAD HOW LONG THIS HAS BEEN UNREMEDIED. PLEASE HELP!

Look up ODI 11287148 at NHTSA ↗

105.6%
ODI 11081579

ON MAR 6 2017 MY AIRBAG LIGHT CAME ON, I CALLED FLETCHER JONES ON ELSTON IN CHICAGO, AND LET THEM NO MY LIGHT WAS ON, THEY TOLD ME IT WAS A CHARGE FOR THIS. I TOLD THEM ANYTIME THERES A PROBLEM WITH AIRBAG I SHOULDNT BE RESPONSIBLE FOR THAT, THEY ARGUED ME DOWN AND MADE ME PAY ALMOST 800.00 NOW I GET A LETTER SAYING ITS A RECALL ON THE AIRBAGS,I CALL AND TALK TO SANDY IN CUSTOMER SERVICE AND SHE TELLS ME IM EXACTLY RIGHT THEY SHOULDNT CHARGED ME. SHE TOLD ME WHEN I RECEIVE MY RECALL LETTER I SHOULD BE ABLE TO GET A REFUND. SO NOW I TALKED TO D…

Look up ODI 11081579 at NHTSA ↗

813.1%
ODI 11063551 · 20,000 mi

I WAS INVOLVED IN AN ACCIDENT 12/14/17, IN WHICH MY CAR WAS TOTALED. I WAS DRIVING ON A THREE LANE HIGHWAY WHEN SOMEONE HIT ME ON MY REAR PASSENGER SIDE PANEL & THEN I HIT A LIGHT POLE HEAD ON. THE CARS WERE GOING AT LEAST 65MPH OR MORE. MY AIRBAGS DID NOT DEPLOY FROM THE INITIAL IMPACT (WHICH BLEW OUT MY REAR PASSENGER WINDOW ON IMPACT) OR THE CAR HITTING THE POLE(THE POLE CAME COMPLETELY DOWN ON IMPACT). I HAVE THE INVESTIGATION FORM & THE POLICE REPORT NUMBER IF NEEDED.

Look up ODI 11063551 at NHTSA ↗

1319.7%
ODI 10935452

TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE…

Look up ODI 10935452 at NHTSA ↗

518.5%
ODI 11051768

TL* THE CONTACT LEASED A 2017 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V62700 (AIR BAGS). THE CONTACT STATED THAT IF THE AIR BAGS DEPLOYED, IT WOULD CAUSE INJURY TO HER FAMILY. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF PALM BEACH, 400 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE C…

Look up ODI 11051768 at NHTSA ↗

Vehicle Speed Control
00.0%

No examples available for this selection.

111.1%
ODI 10825922 · 16,135 mi

PRE SAFE FUNCTIONS LIMITED ERROR MESSAGE REPEATEDLY COMES ON AND LOSES ACCELERATION.

Look up ODI 10825922 at NHTSA ↗

3620.1%
ODI 10550890 · 1,700 mi

ON SUNDAY, OCTOBER 27, AND TUESDAY, OCTOBER 29, 2013, MY VEHICLE LISTED ABOVE HAD WARNING LIGHTS COME ON THAT STATED, "PRE SAFE, FUNCTIONS LIMITED, INOPERATIVE." IN ADDITION TO THE WORDS, THE ESP AND ABS LIGHTS ILLUMINATED. I TOOK THE VEHICLE TO PENSKE MBZ IN WEST COVINA, CA, ON WEDNESDAY, OCTOBER 30. THEY REPAIRED THE VEHICLE BY DOING A SOFTWARE UPDATE. ON SATURDAY, NOVEMBER 2, 2013, THE CODES RETURNED AND I TOOK THE VEHICLE BACK TO WHERE I BOUGHT IT, ENCINO, CA, MBZ. I WAS TOLD THEY COULD NOT REPLICATE THE CODES AND THEY FOUND NO PROBLEM…

Look up ODI 10550890 at NHTSA ↗

34.9%
ODI 10916140 · 12,000 mi

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. WHILE DRIVING 75 MPH, THE VEHICLE INDEPENDENTLY BEGAN TO DECELERATE AND LOST POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Look up ODI 10916140 at NHTSA ↗

11.5%
ODI 11390562 · 62,000 mi

WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.

Look up ODI 11390562 at NHTSA ↗

00.0%

No examples available for this selection.

Power Train
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

1910.6%
ODI 10575226 · 3,500 mi

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A REDUCTION IN ACCELERATION POWER AS THE 'PRE-SAFE FUNCTIONS NOT OPERABLE' WARNING MESSAGE ILLUMINATED. THE VEHICLE REGAINED NORMAL OPERATION ONCE IT WAS SHUT OFF AND RESTARTED. THIS FAILURE RECURRED FOUR TIMES OVER A TWO MONTH PERIOD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO RESET THE SOFTWARE BUT TO NO AVAIL. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 3,500.

Look up ODI 10575226 at NHTSA ↗

69.8%
ODI 10926920

A1 INCOMING EMAIL REQUEST: EMAIL FROM CONSUMER RE 2015 MERCEDES BENZ CLA250 4MATIC TRANSMISSION ISSUES, MERCEDES BENZ WILL NOT ADDRESSED THE ISSUE. *SMD THE CONSUMER STATED THE VEHICLE JERKED VIOLENTLY WHEN DOWN SHIFTING FROM 1ST THROUGH 4TH GEAR IN BOTH DRIVE AND REVERSE. ADDITIONALLY, THE VEHICLE WOULD GET STUCK IN 2ND GEAR AND WOULD NOT SHIFT UP OR DOWN. THE PROBLEM WAS SPORADIC. MERCEDES BENZ INFORMED THE CONSUMER, IF THEY COULD NOT DUPLICATE THE ISSUE, THEY COULD NOT FIX IT.*JB UPDATED 01/03/17.*JB

Look up ODI 10926920 at NHTSA ↗

57.6%
ODI 11157040 · 10 mi

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

Look up ODI 11157040 at NHTSA ↗

414.8%
ODI 11191962 · 35,000 mi

MAKING A U TURN , ON 3 LANE BLVD, A COMPLETE TRANSMISSION FAILURE HAPPENED AND COASTED TO HALT. UPON HALT, TRANSMISSION WOULD NOT ENGAGE, DRIVE OR REVERSE. HAD THERE BEEN HEAVY ON COMING TRAFFIC, I WOULD HAVE BEEN T-BONED CURRENTLY THE VEHICLE IS WITH DEALERSHIP UNDER REPAIR AND EVALUATION.

Look up ODI 11191962 at NHTSA ↗

Electronic Stability Control (Esc)
00.0%

No examples available for this selection.

111.1%
ODI 10825922 · 16,135 mi

PRE SAFE FUNCTIONS LIMITED ERROR MESSAGE REPEATEDLY COMES ON AND LOSES ACCELERATION.

Look up ODI 10825922 at NHTSA ↗

2011.2%
ODI 10550890 · 1,700 mi

ON SUNDAY, OCTOBER 27, AND TUESDAY, OCTOBER 29, 2013, MY VEHICLE LISTED ABOVE HAD WARNING LIGHTS COME ON THAT STATED, "PRE SAFE, FUNCTIONS LIMITED, INOPERATIVE." IN ADDITION TO THE WORDS, THE ESP AND ABS LIGHTS ILLUMINATED. I TOOK THE VEHICLE TO PENSKE MBZ IN WEST COVINA, CA, ON WEDNESDAY, OCTOBER 30. THEY REPAIRED THE VEHICLE BY DOING A SOFTWARE UPDATE. ON SATURDAY, NOVEMBER 2, 2013, THE CODES RETURNED AND I TOOK THE VEHICLE BACK TO WHERE I BOUGHT IT, ENCINO, CA, MBZ. I WAS TOLD THEY COULD NOT REPLICATE THE CODES AND THEY FOUND NO PROBLEM…

Look up ODI 10550890 at NHTSA ↗

23.3%
ODI 11057296 · 39,000 mi

IMMEDIATELY AFTER ENTERING A FREEWAY FROM AN ON-RAMP AT APPROXIMATELY 60MPH, WARNING CHIMES FOR COLLISION INDICATOR DEACTIVATED CAME ON, AUTO-DAMPENING OF ENGINE SPEED OCCURRED, AND AUTO-BRAKING OCCURRED. NO VEHICLES WERE DIRECTLY IN FRONT OF VEHICLE, NOR NEAR ENOUGH TO SIDE OR REAR CAUSE PROXIMITY SENSORS TO ACTIVATE. THE ONLY REMEDY FOR THIS WAS TO LIMP TO THE SIDE OF THE ROAD (IN RUSH HOUR TRAFFIC), TURN OFF CAR, AND THEN TURN BACK ON. ALL INDICATORS AND WARNINGS WERE CLEARED UPON RESTARTING VEHICLE. THIS IS THE SECOND TIME THIS HAS HAPPENED…

Look up ODI 11057296 at NHTSA ↗

11.5%
ODI 11157040 · 10 mi

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

Look up ODI 11157040 at NHTSA ↗

00.0%

No examples available for this selection.

Fuel/Propulsion System
114.3%
ODI 11310832 · 40,000 mi

WHEN ATTEMPTING TO PASS OR PULLING OUT ONTO ROAD WAY THE CAR WILL SUDDENLY LOSE POWER, CHECK ENGINE LIGHT COMES ON. THIS LEAVES THE DRIVERS IN A VERY DANGEROUS SITUATION WITH ON-COMING TRAFFIC.

Look up ODI 11310832 at NHTSA ↗

00.0%

No examples available for this selection.

105.6%
ODI 10583356 · 3,000 mi

THIS HAS HAPPENED MULTIPLE TIMES STARTING IN JAN. 2014 AND MOST RECENTLY APRIL 15, 2014: COME TO A STOP AT RED LIGHT (OR STOP SIGN) AND WHEN I STEP ON GAS TO GO WHEN LIGHT TURNS GREEN, ETC., NO POWER OR, AT MOST, CAR BARELY COASTS TO SHOULDER OF ROAD. IT DOES NOT SOUND LIKE THE ENGINE ENGAGES. I TURN THE IGNITION OFF AND THEN ON AGAIN AND THE CAR RUNS. THIS HAPPENS WHEN ECO STOP/START FUNCTION IS ON AND ALSO HAPPENS WHEN IT IS OFF. I AM AFRAID TO DRIVE THE CAR BECAUSE THIS HAPPENS WITHOUT WARNING. I COULD BE DRIVING THE CAR FOR A WEEK WIT…

Look up ODI 10583356 at NHTSA ↗

23.3%
ODI 11431303

Inyector down after fueling gas

Look up ODI 11431303 at NHTSA ↗

69.1%
ODI 11032300 · 6,000 mi

CAR CANNOT BE FILLED WITH GAS MORE THAN 7/8 OF THE TANK. WHEN FILLED FULL, THE ENGINE SPUTTERS AND CAR START TO STALL/SHAKE VIOLENTLY, ENGINE LOSES POWER AND ENGINE LIGHT COMES ON AND THEN ENGINE SHUTS DOWN BY ITSELF. AFTER ENGINE SHUTS DOWN ALL LIGHTS ON THE DASH BOARD LIT UP AND NEED TO TURN OFF CAR. THIS HAPPENS ON BOTH CITY ROAD AND HIGHWAY DRIVING SOON AFTER FILLING THE TANK. ALMOST CAUSED AN ACCIDENT ON THE HIGHWAY AS I COULD PULL FAST ENOUGH ONTO THE SHOULDER AND GET OUT OF THE WAY FROM OTHER CARS BEHIND ME ON THE HIGHWAY DRIVING AT 60…

Look up ODI 11032300 at NHTSA ↗

13.7%
ODI 11602367

Approximately 6 months I noticed my vehicle began to emit an odor and is not responsive immediately when I press on the gas. During this time period a yellow check engine light appeared on my dashboard. My local mechanic recommended Christopher Motors in Warwick Rhode Island and German Motors in Providence, Rhode Island, who specializes in Mercedes. I scheduled an appointment and took the vehicle to Christophers Motors to get a diagnostics check for $130. Christopher motors did a diagnostic check and revealed that the car needs a crank shift v…

Look up ODI 11602367 at NHTSA ↗

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Unknown Or OtherToo few reports for a range30,000 mi4 (sparse)
ODI 11057168 · 9,000 mi

THE SUNROOF SPONTANEOUSLY EXPLODED WITH A LARGE NOISE RAINING GLASS DOWN ON US. THERE WERE NO CARS AROUND, NO OBJECTS HIT THE SUNROOF. WE WERE DRIVING AT NORMAL SPEED ON THE HIGHWAY. THIS ISSUE IS VERY DANGEROUS BECAUSE IT WAS STARTLING LIKE AN EXPLOSION AND COULD HAVE CAUSED LOSS OF CONTROL. THE CAR HAD VERY LOW MILEAGE WAS PRACTICALLY BRAND NEW IN PERFECT CONDITION.

Look up ODI 11057168 at NHTSA ↗

ODI 11152832 · 37,000 mi

I LEASED THIS VEHICLE END OF SEPTEMBER 2016 BUT HAVE REPLACED TIRES 6 TIMES WITHIN LAST TWO YEARS DUE TO BUBBLE IN SIDE OF THE TIRES. I DON'T THINK IT IS ISSUE WITH TIRES SINCE I HAVE 2016 BMW WITH SAME TIRES WITHOUT ANY ISSUES. IT COULD THE RIM SIZE OR THE SUSPENSION ON THIS VEHICLE CAUSE TIRES TO BUBBLE UP. I HAVE BEEN LEASING CARS FOR 30 YEARS AND NEVER HAD ISSUES LIKE THIS. NUMEROUS TIME I HAVE ASKED THE DEALER TO FIND OUT THE ROOT CAUSE FOR IT BUT NO LUCK SO FAR. THE ISSUE HERE IS IT PUTTING MYSELF AND MY FAMILY DANGER OF OUR LIFE BECAUSE …

Look up ODI 11152832 at NHTSA ↗

ODI 11309432 · 31,000 mi

AUTOMATIC ENGAGING OF EMERGENCY BREAK WHILE DRIVING OR STATIONARY TOGETHER WITH SIGNALS OF COLLISION PREVENTION ASSISTANT PLUS INOPERATIVE AND TWO OTHER ERRORS (IN PICTURES). CAR WAS BOUGHT RECENTLY BOUGHT AND DELIVERED TO ME ON JANUARY 1ST , 2020. IT HAS BEEN TAKEN BACK TO DEALER TWICE FOR SAME ERRORS. IT WAS REPLACED THE BATTERY TWICE AS DEALER INDICATED IT HAD TO DO WITH AUXILIARY BATTERY MALFUNCTIONING WHICH WAS ALSO ANOTHER ERROR SHOWING IN THE PANEL.

Look up ODI 11309432 at NHTSA ↗

Engine26,050–56,000 mi40,000 mi7
ODI 10980280 · 18,606 mi

IF SOMETHING IN THE ROADWAY HITS THE OIL PAN IT WILL CRACK AND CAUSING THE ENGINE TO LOCK UP WITHOUT NOTICE. IT SEEMS THERE SHOULD BE SOMETHING PROTECTING THE OIL PAN PREVENTING THIS FROM HAPPENING AND MORE TIME NOTIFYING OF LOW OIL SHOULD BE ALLOWED TO MOVE OFF THE ROAD WAY AND SHUT THE ENGINE DOWN. I ALSO QUESTION THE STRENGTH OF THE MATERIAL OR DESIGN OF THE OIL PAN.

Look up ODI 10980280 at NHTSA ↗

ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

ODI 11255117 · 21,100 mi

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL, AND THE BRAKE AND ACCELERATOR PEDALS TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE POLICE ASSISTED WITH MOVING THE VEHICLE OFF THE HIGHWAY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF LOS ANGELES (801 S FIGUEROA ST, LOS ANGELES, CA 90015, [phone removed]) WHERE IT WAS STATED THAT A NEW STARTER WAS NEEDED; HOWEVER, THE VEHICLE WAS NOT OFFICIALLY DIAGNO…

Look up ODI 11255117 at NHTSA ↗

Air BagsToo few reports for a range29,000 mi3 (sparse)
ODI 10966079 · 1,583 mi

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING AT SLOW SPEEDS, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE UNDERCARRIAGE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE PASSENGER SUSTAINED INJURIES TO THE FACE AND RIGHT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,583.

Look up ODI 10966079 at NHTSA ↗

ODI 11091205 · 420,000 mi

"TAKATA RECALL" WHY DO IT TAKE SO LONG TO FIX THIS PROBLEM. ALSO I SEE WHERE MERCEDES IS COVERING THEMSELVES BY SENDING A LETTER TO WARN YOU, SO YOU CAN'T BRING UP NO CHARGES. WHY DON'T YOU DON'T OFFER LONER CARS UNTIL THIS PROBLEM IS FIX. YOU SHOULDN'T HAVE ANYONE DRIVING THESE CARS IN THIS CONDITION. YOU NEED TO TAKE CARE OF YOUR CUSTOMERS. THESE CARS COST TO MUCH MONEY TO HAVE THESE PROBLEMS AND YOU NOT TAKE CARE OF YOUR CUSTOMERS. AFTER THIS I WILL NOT BEING BUY ANOTHER MERCEDES AND I WILL LET MY FRIENDS KNOW AS WELL ALL THE PROBLEMS YOU H…

Look up ODI 11091205 at NHTSA ↗

ODI 11328207 · 29,000 mi

UNKNOWN ACCELERATED OUT OF DRIVEWAY, TURNING LEFT. COLLISION WITH OBJECT DEEMED VEHICLE TOTAL LOSS. NO AIRBAG DEPLOYED, FRONT END COLLISION. *TR

Look up ODI 11328207 at NHTSA ↗

Electrical SystemToo few reports for a range51,000 mi2 (sparse)
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

ODI 11390562 · 62,000 mi

WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.

Look up ODI 11390562 at NHTSA ↗

Fuel/Propulsion SystemToo few reports for a range7,250 mi2 (sparse)
ODI 11032300 · 6,000 mi

CAR CANNOT BE FILLED WITH GAS MORE THAN 7/8 OF THE TANK. WHEN FILLED FULL, THE ENGINE SPUTTERS AND CAR START TO STALL/SHAKE VIOLENTLY, ENGINE LOSES POWER AND ENGINE LIGHT COMES ON AND THEN ENGINE SHUTS DOWN BY ITSELF. AFTER ENGINE SHUTS DOWN ALL LIGHTS ON THE DASH BOARD LIT UP AND NEED TO TURN OFF CAR. THIS HAPPENS ON BOTH CITY ROAD AND HIGHWAY DRIVING SOON AFTER FILLING THE TANK. ALMOST CAUSED AN ACCIDENT ON THE HIGHWAY AS I COULD PULL FAST ENOUGH ONTO THE SHOULDER AND GET OUT OF THE WAY FROM OTHER CARS BEHIND ME ON THE HIGHWAY DRIVING AT 60…

Look up ODI 11032300 at NHTSA ↗

ODI 11032301 · 8,500 mi

CAR CANNOT BE DRIVEN WHEN GAS GAGE SHOWS A LITTLE BIT LESS THAN TANK. THE RANGE ON THE CAR SHOWED ALMOST 90 MILES TO EMPTY ON HIGHWAY DRIVING AND ALL OF THE SUDDEN THE ENGINE STARTED TO LOSE POWER AND ENGINE LIGHT CAME ON, PULLED TO THE SIDE OF ROAD LIMPING ALONG AT 20 MILES PER HOUR WITH GAS PEDAL ALL THE WAY TO THE FLOOR AND THEN ENGINE SHUT DOWN BY ITSELF AFTER 2 MILES. AFTER ENGINE SHUT DOWN ALL LIGHTS ON THE DASH BOARD LIT UP AND NEEDED TO TURN OFF CAR. RESTARTED THE CAR AND THE CAR WOULD NOT DRIVE IN REVERSE, MANUAL PADDLE SHIFTER WOULD …

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SteeringToo few reports for a range40,000 mi3 (sparse)
ODI 11157040 · 10 mi

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

Look up ODI 11157040 at NHTSA ↗

ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

ODI 11338033 · 41,000 mi

WE HAVE A 2016 MERCEDES C-300 VEHICLE THAT HAD A RECALL ON THE STEERING COLUMN CONCERNING A LATCH BOLT. UNKNOWN IF THIS RECALL PERTAINS TO THE SAFETY CONCERN ITSELF, AFTER THIS FIX THE ELECTRONIC COMMUNICATION SYSTEM FAILED AND CAUSES THIS VEHICLE TO LOSE POWER STEERING AND WOULD/CAN RESULT IN A CRASH. MY FAMILY WAS TRAVELING AT SPEEDS OF NEARLY 70MPH ON THE INTERSTATE AND THE ENTIRE STEERING SYSTEM SHUT DOWN FORCING US TO MANUALLY FORCE THE VEHICLE TO THE SIDE OF THE ROAD. WHEN THIS FAILS, IT WILL ONLY STEER STRAIGHT AHEAD, IF YOU ARE STEERING…

Look up ODI 11338033 at NHTSA ↗

Power TrainToo few reports for a range32,919 mi2 (sparse)
ODI 11157040 · 10 mi

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

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ODI 11421996 · 65,828 mi

The contact owns a 2016 Mercedes Benz CLA 250. The contact stated that the gear shifter failed. The contact stated that the gear shifted into neutral independently when driving at low speeds. The contact was able to switch the gear back into drive when the failure occurred. The vehicle was taken to the dealer. The dealer performed a diagnostic; however, the contact did not have the information on the diagnostic result. The vehicle was not repaired. The manufacturer was contacted. The VIN was not available. The failure mileage was. 65,828.

Look up ODI 11421996 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

3 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-111None
ODI 11625109

My car has slipped into neutral twice while driving. Once while turning left from red light and once while sitting still at red light.

Look up ODI 11625109 at NHTSA ↗

2024-120None

No examples available for this selection.

2025-011None
ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

Look up ODI 11638804 at NHTSA ↗

2025-021None
ODI 11642317

Check engine light with error code P052E. From my research, this is a very common issue with this engine and one that either has been recalled or is planning to be recalled. According to some online forums for Mercedes Benz, Mercedes is being sued over this problem and has issued an extended warranty on certain models because of how common this problem has become. The list of models needs to be expanded to include other models experiencing the same problem.

Look up ODI 11642317 at NHTSA ↗

2025-030None

No examples available for this selection.

2025-041None
ODI 11656409 · 116,000 mi

The contact owns a 2016 Mercedes-Benz CLA250. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed thermostat. The contact was informed that the thermostat needed to be replaced. The vehicle was not repaired. The vehicle was driven to the residence. The contact performed an inspection on the vehicle and determined there was a melted hole in the air intake valve. The contact stated that the dealer had not provided information…

Look up ODI 11656409 at NHTSA ↗

2025-050None

No examples available for this selection.

2025-061None
ODI 11665634

My 2016 CLA 250 having multiple electrical and driving issues that are not recalled. I’ve researched online and found most of these issues are common. 1. Dashboard screen and radio console lights turn off completely. USB connection triggers electrical symptoms. Front and Back seat window control (driver) triggers electrical symptoms and sometimes corrects the problems. Trunk opens by itself while parked and/or stopped at red lights. The instrument cluster has times multiple warning lights turn on and stay on. At times the fuel needle drops comp…

Look up ODI 11665634 at NHTSA ↗

2025-071None
ODI 11676639

Hi there - I know my vin number doesn't recall the front stationary roof panel replacement but this came to my attention as I saw that the panel has faded the top coating and the edges have some very thin cracks I will say. I was not aware of such a thing but googling the issue I found out that NHTSA did start a campaign for this particular safety issue last year. Campaign No. 2024010012, March 2024. My Mercedes falls completely on the requirements for repairing/replacing this front panel as the model, year, and type of material of this panel b…

Look up ODI 11676639 at NHTSA ↗

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-101None
ODI 11696324

The incident that occurred is that my sunroof exploded on me while I was driving. There was know one in front of me nor next to me. Nothing hitting it to cause this, it just exploded.

Look up ODI 11696324 at NHTSA ↗

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-041None
ODI 11735001

Factory window tint of the back window & the driver/passenger side(s) windows are bubbling and peeling causing visual impairment while operating motor vehicle. Examples of impairment are backing the vehicle and changing lanes & these affected areas are blurry. Panaramic Sunroof does not seal properly when closed. Factory vehicle paint bubbling and peeling causing depreciation of the vehicle.

Look up ODI 11735001 at NHTSA ↗

2026-050None

No examples available for this selection.

2026-063None
ODI 11744845

My vehicle is exhibiting the same problem as MB Recall Campaign #2021070010 but my MB Vin is not included in the recall even though my make/model of car is on the list. This MB recall campaign is to replace the front stationary sunroof panel. According to recall,"The panoramic sunroof may not have been bonded correctly to the vehicle. The adhesion of the front panel might partially or fully detach from the vehicle increasing the risk/injury to other road users." This campaign which was updated 9/3/2021 should include ALL vehicles on the recall …

Look up ODI 11744845 at NHTSA ↗

ODI 11747510

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering …

Look up ODI 11747510 at NHTSA ↗

ODI 11747511

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering …

Look up ODI 11747511 at NHTSA ↗

2026-070None

No examples available for this selection.

2026-082None
ODI 11758052

I believe that my vehicle is subject to Recall Campaign # 21V197000. The vehicle is a 2016 Mercedes-Benz CLA250. I've had to have this part ( Front Stationary Roof panel) adhered 5 times in the last 10 months. Mercedes refuses to acknowledge the above campaign #. Not only is this a safety risk to my self and other drivers, there is risk of water damage any electrical components. When this issue was brought to their attention I was told this was VIN specific and no recalls were attached to this vehicle. The photos are from 2 separate incidents…

Look up ODI 11758052 at NHTSA ↗

ODI 11760530

My 2016 Mercedes-Benz CLA 250 has a check engine light for code P052E, which points to a broken crankcase ventilation valve. My car has only 59,000 miles on it, but this same exact part already broke once before and was replaced under the original warranty. Now, the replacement part has failed too. This proves the part is defective and keeps breaking. Mercedes-Benz already knows this part is defective. They gave a free 15-year or 150,000-mile extended warranty to fix this exact issue for free on the C-Class and other longitudinal M274 engine pl…

Look up ODI 11760530 at NHTSA ↗

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 216 reports

2016: 16 complaints · 2017: 15 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
201641016
20175915
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20166501
20172700

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentUnknown Or OtherEngineAir BagsElectrical SystemFuel/Propulsion SystemSteeringStructure:BodyPower Train
Unknown Or Other—
5
ODI 11300834

I PURCHASED THE VEHICLE JANUARY 2019, THE VEHICLE WAS RUNNING SMOOTH FOR A COUPLE MONTHS. NOW IT IS JANUARY 2020 AND BETWEEN THE MONTHS OF SEPTEMBER AND NOW I HAVE BEEN TO MERCEDES ABOUT 4 TIMES. THE CAR DOESN'T REVERSE SOMETIMES WHILE I AM DRIVING. THE WORDS 'CAR CANNOT REVERSE' COMES UP ON THE DASHBOARD. I COULDN'T USE THE HEAT IN NOVEMBER DUE TO A GAS SMELL COMING IN THE CAR. SOMETIMES I WILL BE IN GEAR 3 AND THE CAR WILL CHANGE TO GEAR 5 ON ITS OWN. AS OF RIGHT NOW THERE IS A BURNING SMELL SURROUNDING THE VEHICLE WHEN YOU ARE DONE DRIVING I…

Look up ODI 11300834 at NHTSA ↗

ODI 11309432 · 31,000 mi

AUTOMATIC ENGAGING OF EMERGENCY BREAK WHILE DRIVING OR STATIONARY TOGETHER WITH SIGNALS OF COLLISION PREVENTION ASSISTANT PLUS INOPERATIVE AND TWO OTHER ERRORS (IN PICTURES). CAR WAS BOUGHT RECENTLY BOUGHT AND DELIVERED TO ME ON JANUARY 1ST , 2020. IT HAS BEEN TAKEN BACK TO DEALER TWICE FOR SAME ERRORS. IT WAS REPLACED THE BATTERY TWICE AS DEALER INDICATED IT HAD TO DO WITH AUXILIARY BATTERY MALFUNCTIONING WHICH WAS ALSO ANOTHER ERROR SHOWING IN THE PANEL.

Look up ODI 11309432 at NHTSA ↗

ODI 11418331

Automatic start /stop failed on highway car would not move, almost caused an accident. This has been repaired twice and now it has happened again. CLIENT STATES VEHICLE CUTS OFF AT IDLE Cause: . Correction: 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) Tech Number: 20 Labor Type: WNC8 541011 PERFORM QUICK TEST Tech Number: 20 Labor Type: WNC8 275002 REPLACE ELECTROHYDRAULIC CONTROLLER UNIT OF DUAL-CLUTCHTRANSMISSION Tech Number: 20 Labor Type: WNC8 272388 REPLACE CONTROL UNIT OF DUAL- CLUTCH TRANSM…

Look up ODI 11418331 at NHTSA ↗

1
ODI 11328207 · 29,000 mi

UNKNOWN ACCELERATED OUT OF DRIVEWAY, TURNING LEFT. COLLISION WITH OBJECT DEEMED VEHICLE TOTAL LOSS. NO AIRBAG DEPLOYED, FRONT END COLLISION. *TR

Look up ODI 11328207 at NHTSA ↗

3
ODI 11509389

Inside the car smells gas either idle or running. Dashboard lights flactuate and sometimes the gas gage doesn't show how much fuel you have left. Command system shuts off after 3 mins even the engine is on. But mainly, the gas smell in the car. Have trouble breathing at times and I don't haveany underlying condition.

Look up ODI 11509389 at NHTSA ↗

ODI 11642317

Check engine light with error code P052E. From my research, this is a very common issue with this engine and one that either has been recalled or is planning to be recalled. According to some online forums for Mercedes Benz, Mercedes is being sued over this problem and has issued an extended warranty on certain models because of how common this problem has become. The list of models needs to be expanded to include other models experiencing the same problem.

Look up ODI 11642317 at NHTSA ↗

ODI 11665634

My 2016 CLA 250 having multiple electrical and driving issues that are not recalled. I’ve researched online and found most of these issues are common. 1. Dashboard screen and radio console lights turn off completely. USB connection triggers electrical symptoms. Front and Back seat window control (driver) triggers electrical symptoms and sometimes corrects the problems. Trunk opens by itself while parked and/or stopped at red lights. The instrument cluster has times multiple warning lights turn on and stay on. At times the fuel needle drops comp…

Look up ODI 11665634 at NHTSA ↗

1
ODI 11589107

I HAVE 2 MECEDES WITH THE SAME ISSUE PER MERCEDES BENZ OF USA INSPECTION CAUSING ENGINE LIGHT TO BE TRIGGERED PER DIAGNOSIS TESTING RAN ON BOTH CARS. 2015 VIN [XXXXX] GLA 250 4 MATIC-P052E71 2016 VIN [XXXXX0 2013 CLA 250 MATIC -P052E71 I WAS TOLD BY A MERCEDES SERVICES ADVISIOR THAT BOTH CARS HAVE THE SAME ENGINE FOR A 2015GLA AND A 2016 CLA - BOTH Due to both cars stalling in traffic on multiple time when driving I took both to the shop to run further testing to discover both had the same engine light trigger which is the CRANKSHAFT (AKA) OIL…

Look up ODI 11589107 at NHTSA ↗

0
3
ODI 11454305

The panoramic sunroof failed to close after it was opened. I attempted to close the sunroof after use and it stayed open. This is concerning as debris could have flown into the car and impaired operation. Another concern is the short-circuiting/fire risk of the internal wiring and components in the event of rain. We took the car to the dealership where an associate told us that this is a common problem with CLA class cars. This was the only inspection of the car thus far. There were no messages or warnings prior to the failure.

Look up ODI 11454305 at NHTSA ↗

ODI 11564262

There is a service recall campaign for my model car but dealer/mercedes usa doesn't have the recall linking my car to it from my VIN. Campaign number is P-RC-2021070010. It is to replace the front stationary sunroof panel because it may not have been bonded correctly and could fly off and hit someone. My vehicle did have this same part rattle in 2017 during a cross-country trip.

Look up ODI 11564262 at NHTSA ↗

ODI 11735001

Factory window tint of the back window & the driver/passenger side(s) windows are bubbling and peeling causing visual impairment while operating motor vehicle. Examples of impairment are backing the vehicle and changing lanes & these affected areas are blurry. Panaramic Sunroof does not seal properly when closed. Factory vehicle paint bubbling and peeling causing depreciation of the vehicle.

Look up ODI 11735001 at NHTSA ↗

0
Engine
5
ODI 11300834

I PURCHASED THE VEHICLE JANUARY 2019, THE VEHICLE WAS RUNNING SMOOTH FOR A COUPLE MONTHS. NOW IT IS JANUARY 2020 AND BETWEEN THE MONTHS OF SEPTEMBER AND NOW I HAVE BEEN TO MERCEDES ABOUT 4 TIMES. THE CAR DOESN'T REVERSE SOMETIMES WHILE I AM DRIVING. THE WORDS 'CAR CANNOT REVERSE' COMES UP ON THE DASHBOARD. I COULDN'T USE THE HEAT IN NOVEMBER DUE TO A GAS SMELL COMING IN THE CAR. SOMETIMES I WILL BE IN GEAR 3 AND THE CAR WILL CHANGE TO GEAR 5 ON ITS OWN. AS OF RIGHT NOW THERE IS A BURNING SMELL SURROUNDING THE VEHICLE WHEN YOU ARE DONE DRIVING I…

Look up ODI 11300834 at NHTSA ↗

ODI 11309432 · 31,000 mi

AUTOMATIC ENGAGING OF EMERGENCY BREAK WHILE DRIVING OR STATIONARY TOGETHER WITH SIGNALS OF COLLISION PREVENTION ASSISTANT PLUS INOPERATIVE AND TWO OTHER ERRORS (IN PICTURES). CAR WAS BOUGHT RECENTLY BOUGHT AND DELIVERED TO ME ON JANUARY 1ST , 2020. IT HAS BEEN TAKEN BACK TO DEALER TWICE FOR SAME ERRORS. IT WAS REPLACED THE BATTERY TWICE AS DEALER INDICATED IT HAD TO DO WITH AUXILIARY BATTERY MALFUNCTIONING WHICH WAS ALSO ANOTHER ERROR SHOWING IN THE PANEL.

Look up ODI 11309432 at NHTSA ↗

ODI 11418331

Automatic start /stop failed on highway car would not move, almost caused an accident. This has been repaired twice and now it has happened again. CLIENT STATES VEHICLE CUTS OFF AT IDLE Cause: . Correction: 540650 ON-BOARD POWER SUPPLY VOLTAGE MAINTAIN (WHEN CHECKING/ TESTING AND TROUBLESHOOTING) Tech Number: 20 Labor Type: WNC8 541011 PERFORM QUICK TEST Tech Number: 20 Labor Type: WNC8 275002 REPLACE ELECTROHYDRAULIC CONTROLLER UNIT OF DUAL-CLUTCHTRANSMISSION Tech Number: 20 Labor Type: WNC8 272388 REPLACE CONTROL UNIT OF DUAL- CLUTCH TRANSM…

Look up ODI 11418331 at NHTSA ↗

—0
4
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

ODI 11390562 · 62,000 mi

WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.

Look up ODI 11390562 at NHTSA ↗

ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

Look up ODI 11638804 at NHTSA ↗

2
ODI 11589107

I HAVE 2 MECEDES WITH THE SAME ISSUE PER MERCEDES BENZ OF USA INSPECTION CAUSING ENGINE LIGHT TO BE TRIGGERED PER DIAGNOSIS TESTING RAN ON BOTH CARS. 2015 VIN [XXXXX] GLA 250 4 MATIC-P052E71 2016 VIN [XXXXX0 2013 CLA 250 MATIC -P052E71 I WAS TOLD BY A MERCEDES SERVICES ADVISIOR THAT BOTH CARS HAVE THE SAME ENGINE FOR A 2015GLA AND A 2016 CLA - BOTH Due to both cars stalling in traffic on multiple time when driving I took both to the shop to run further testing to discover both had the same engine light trigger which is the CRANKSHAFT (AKA) OIL…

Look up ODI 11589107 at NHTSA ↗

ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

Look up ODI 11638804 at NHTSA ↗

1
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

00
Air Bags
1
ODI 11328207 · 29,000 mi

UNKNOWN ACCELERATED OUT OF DRIVEWAY, TURNING LEFT. COLLISION WITH OBJECT DEEMED VEHICLE TOTAL LOSS. NO AIRBAG DEPLOYED, FRONT END COLLISION. *TR

Look up ODI 11328207 at NHTSA ↗

0—00
3
ODI 11040195

TAKATA RECALL. CONTACTED MERCEDES BENZ GREENWAY SPOKE WITH SERVICE DEPARTMENT EXPLAINED THAT I CHECKED UPON MAIL NOTIFICATION OF A RECALL ON MY VEHICLE. SPOKE WITH RECEPTIONIST WHO TOLD ME THAT THERE WAS NO RECALL (TAMMY OR CHRYSTAL). CALLED BACK AND LUIS TOLD ME THAT THERE WAS A RECALL BUT NO SOLUTION. WHAT DO I DO? CONTINUE DRIVING AT RISK WITH MY CHILD IN THE CAR!!!!???

Look up ODI 11040195 at NHTSA ↗

ODI 11747510

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering …

Look up ODI 11747510 at NHTSA ↗

ODI 11747511

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering …

Look up ODI 11747511 at NHTSA ↗

1
ODI 11113952

"TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT ELECTRICAL GROUNDING IN THE STEERING COLUMN COMPONENTS AND THAT THIS COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG CAUSING A RISK OF A POTENTIAL CRASH, BUT THAT UNFORTUNATELY THE REMEDY WAS NOT AVAILABLE YET. DESPITE OF THIS, THE DRIVER…

Look up ODI 11113952 at NHTSA ↗

0
Electrical System
3
ODI 11509389

Inside the car smells gas either idle or running. Dashboard lights flactuate and sometimes the gas gage doesn't show how much fuel you have left. Command system shuts off after 3 mins even the engine is on. But mainly, the gas smell in the car. Have trouble breathing at times and I don't haveany underlying condition.

Look up ODI 11509389 at NHTSA ↗

ODI 11642317

Check engine light with error code P052E. From my research, this is a very common issue with this engine and one that either has been recalled or is planning to be recalled. According to some online forums for Mercedes Benz, Mercedes is being sued over this problem and has issued an extended warranty on certain models because of how common this problem has become. The list of models needs to be expanded to include other models experiencing the same problem.

Look up ODI 11642317 at NHTSA ↗

ODI 11665634

My 2016 CLA 250 having multiple electrical and driving issues that are not recalled. I’ve researched online and found most of these issues are common. 1. Dashboard screen and radio console lights turn off completely. USB connection triggers electrical symptoms. Front and Back seat window control (driver) triggers electrical symptoms and sometimes corrects the problems. Trunk opens by itself while parked and/or stopped at red lights. The instrument cluster has times multiple warning lights turn on and stay on. At times the fuel needle drops comp…

Look up ODI 11665634 at NHTSA ↗

4
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

ODI 11390562 · 62,000 mi

WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.

Look up ODI 11390562 at NHTSA ↗

ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

Look up ODI 11638804 at NHTSA ↗

0—
1
ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

Look up ODI 11638804 at NHTSA ↗

1
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

0
1
ODI 11606153

When we are driving the transmission slip intro neutral ramdomly message appear « do not shift in gear, visit dealer » we need to stop the car on the high way put it in park and after in drive . Its happen really often and my wife d’ont want to drive it any more because its to dangerous with kid, we need a solution

Look up ODI 11606153 at NHTSA ↗

Fuel/Propulsion System
1
ODI 11589107

I HAVE 2 MECEDES WITH THE SAME ISSUE PER MERCEDES BENZ OF USA INSPECTION CAUSING ENGINE LIGHT TO BE TRIGGERED PER DIAGNOSIS TESTING RAN ON BOTH CARS. 2015 VIN [XXXXX] GLA 250 4 MATIC-P052E71 2016 VIN [XXXXX0 2013 CLA 250 MATIC -P052E71 I WAS TOLD BY A MERCEDES SERVICES ADVISIOR THAT BOTH CARS HAVE THE SAME ENGINE FOR A 2015GLA AND A 2016 CLA - BOTH Due to both cars stalling in traffic on multiple time when driving I took both to the shop to run further testing to discover both had the same engine light trigger which is the CRANKSHAFT (AKA) OIL…

Look up ODI 11589107 at NHTSA ↗

2
ODI 11589107

I HAVE 2 MECEDES WITH THE SAME ISSUE PER MERCEDES BENZ OF USA INSPECTION CAUSING ENGINE LIGHT TO BE TRIGGERED PER DIAGNOSIS TESTING RAN ON BOTH CARS. 2015 VIN [XXXXX] GLA 250 4 MATIC-P052E71 2016 VIN [XXXXX0 2013 CLA 250 MATIC -P052E71 I WAS TOLD BY A MERCEDES SERVICES ADVISIOR THAT BOTH CARS HAVE THE SAME ENGINE FOR A 2015GLA AND A 2016 CLA - BOTH Due to both cars stalling in traffic on multiple time when driving I took both to the shop to run further testing to discover both had the same engine light trigger which is the CRANKSHAFT (AKA) OIL…

Look up ODI 11589107 at NHTSA ↗

ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

Look up ODI 11638804 at NHTSA ↗

0
1
ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

Look up ODI 11638804 at NHTSA ↗

—000
Steering0
1
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

3
ODI 11040195

TAKATA RECALL. CONTACTED MERCEDES BENZ GREENWAY SPOKE WITH SERVICE DEPARTMENT EXPLAINED THAT I CHECKED UPON MAIL NOTIFICATION OF A RECALL ON MY VEHICLE. SPOKE WITH RECEPTIONIST WHO TOLD ME THAT THERE WAS NO RECALL (TAMMY OR CHRYSTAL). CALLED BACK AND LUIS TOLD ME THAT THERE WAS A RECALL BUT NO SOLUTION. WHAT DO I DO? CONTINUE DRIVING AT RISK WITH MY CHILD IN THE CAR!!!!???

Look up ODI 11040195 at NHTSA ↗

ODI 11747510

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering …

Look up ODI 11747510 at NHTSA ↗

ODI 11747511

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering …

Look up ODI 11747511 at NHTSA ↗

1
ODI 11230845 · 40,000 mi

MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS …

Look up ODI 11230845 at NHTSA ↗

0—0
1
ODI 11157040 · 10 mi

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

Look up ODI 11157040 at NHTSA ↗

Structure:Body
3
ODI 11454305

The panoramic sunroof failed to close after it was opened. I attempted to close the sunroof after use and it stayed open. This is concerning as debris could have flown into the car and impaired operation. Another concern is the short-circuiting/fire risk of the internal wiring and components in the event of rain. We took the car to the dealership where an associate told us that this is a common problem with CLA class cars. This was the only inspection of the car thus far. There were no messages or warnings prior to the failure.

Look up ODI 11454305 at NHTSA ↗

ODI 11564262

There is a service recall campaign for my model car but dealer/mercedes usa doesn't have the recall linking my car to it from my VIN. Campaign number is P-RC-2021070010. It is to replace the front stationary sunroof panel because it may not have been bonded correctly and could fly off and hit someone. My vehicle did have this same part rattle in 2017 during a cross-country trip.

Look up ODI 11564262 at NHTSA ↗

ODI 11735001

Factory window tint of the back window & the driver/passenger side(s) windows are bubbling and peeling causing visual impairment while operating motor vehicle. Examples of impairment are backing the vehicle and changing lanes & these affected areas are blurry. Panaramic Sunroof does not seal properly when closed. Factory vehicle paint bubbling and peeling causing depreciation of the vehicle.

Look up ODI 11735001 at NHTSA ↗

0
1
ODI 11113952

"TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT ELECTRICAL GROUNDING IN THE STEERING COLUMN COMPONENTS AND THAT THIS COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG CAUSING A RISK OF A POTENTIAL CRASH, BUT THAT UNFORTUNATELY THE REMEDY WAS NOT AVAILABLE YET. DESPITE OF THIS, THE DRIVER…

Look up ODI 11113952 at NHTSA ↗

000—0
Power Train000
1
ODI 11606153

When we are driving the transmission slip intro neutral ramdomly message appear « do not shift in gear, visit dealer » we need to stop the car on the high way put it in park and after in drive . Its happen really often and my wife d’ont want to drive it any more because its to dangerous with kid, we need a solution

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1
ODI 11157040 · 10 mi

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

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Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

6 patterns with matching reports.

Warning lights and dashboard alerts

11 mentions · 16.7% of complaints

Median mileage: 62,000 mi (4 usable records).

ODI 11390562 · 62,000 mi

WHILE MERGING ONTO THE FREEWAY ON 1/22/2021 THE CAR'S DASHBOARD DISPLAYED "COLLISION PREVENTION ASSIST PLUS INOPERATIVE " AND THE CHECK ENGINE LIGHT COME ON. WHEN THIS HAPPENED, IT PREVENTED ME FROM ACCELERATING THE CAR BY PUSHING ONTO THE GAS PEDAL. THIS CAUSED THE CAR FROM BEHIND TO ALMOST REAR ENDED BY CAR. I WAS ABLE TO DRIVE ONTO THE SHOULDER OF THE FREEWAY AND EXIT THE FREEWAY. I HAVE TAKEN THIS CAR TO THE MERCEDES DEALERSHIP FOR REPAIR BUT IT IS AN ONGOING ISSUE EVEN AFTER VARIOUS PARTS HAVE BEEN REPLACED.

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ODI 11465309

Got a check engine light at 72,047 miles. Looked up the code at autozone and it is a P052E. After googling this code, discovered this is an EXTREMELY common issue with 2015 & 2016 c and cla class mercedes. (see here https://mbworld.org/forums/c-class-w205/739851-check-engine-code-p052e-2.html). This is a ventilation issue with the Positive Crankcase Ventilation Regulator Valve Performance. This is a VERY expensive fix despite seemingly being a VERY common issue at this mileage for these cars. This seems to be a defective part that Mercedes inst…

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ODI 11509401 · 62,000 mi

The contact owned a 2016 Mercedes-Benz CLA250. The contact stated that while idling or driving at various speeds, she noticed a fuel odor throughout the vehicle. The fuel warning light illuminated indicating low fuel level. The ABS warning light was intermittently illuminated. Additionally, the contact stated that after refueling the vehicle, the fuel gauge remained on empty. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. The manufacturer was not …

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

8 mentions · 12.1% of complaints

Median mileage: 21,100 mi (3 usable records).

ODI 11032300 · 6,000 mi

CAR CANNOT BE FILLED WITH GAS MORE THAN 7/8 OF THE TANK. WHEN FILLED FULL, THE ENGINE SPUTTERS AND CAR START TO STALL/SHAKE VIOLENTLY, ENGINE LOSES POWER AND ENGINE LIGHT COMES ON AND THEN ENGINE SHUTS DOWN BY ITSELF. AFTER ENGINE SHUTS DOWN ALL LIGHTS ON THE DASH BOARD LIT UP AND NEED TO TURN OFF CAR. THIS HAPPENS ON BOTH CITY ROAD AND HIGHWAY DRIVING SOON AFTER FILLING THE TANK. ALMOST CAUSED AN ACCIDENT ON THE HIGHWAY AS I COULD PULL FAST ENOUGH ONTO THE SHOULDER AND GET OUT OF THE WAY FROM OTHER CARS BEHIND ME ON THE HIGHWAY DRIVING AT 60…

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ODI 11161569

2016 MERCEDES BENZ CLA. CONSUMER WRITES IN REGARDS TO LOSS OF POWER WHILE DRIVING. *LD THE CONSUMER STATED ON MULTIPLE OCCASIONS THE VEHICLE LOSS POWER AND DROVE ROUGHLY. THE MANUFACTURER ADVISED HAVING A FUEL INJECTOR REPLACED, BUT THE FAILURE RECURRED. *JS

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ODI 11255117 · 21,100 mi

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL, AND THE BRAKE AND ACCELERATOR PEDALS TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE POLICE ASSISTED WITH MOVING THE VEHICLE OFF THE HIGHWAY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF LOS ANGELES (801 S FIGUEROA ST, LOS ANGELES, CA 90015, [phone removed]) WHERE IT WAS STATED THAT A NEW STARTER WAS NEEDED; HOWEVER, THE VEHICLE WAS NOT OFFICIALLY DIAGNO…

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Fuel smell or leak mentions

3 mentions · 4.5% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11300834

I PURCHASED THE VEHICLE JANUARY 2019, THE VEHICLE WAS RUNNING SMOOTH FOR A COUPLE MONTHS. NOW IT IS JANUARY 2020 AND BETWEEN THE MONTHS OF SEPTEMBER AND NOW I HAVE BEEN TO MERCEDES ABOUT 4 TIMES. THE CAR DOESN'T REVERSE SOMETIMES WHILE I AM DRIVING. THE WORDS 'CAR CANNOT REVERSE' COMES UP ON THE DASHBOARD. I COULDN'T USE THE HEAT IN NOVEMBER DUE TO A GAS SMELL COMING IN THE CAR. SOMETIMES I WILL BE IN GEAR 3 AND THE CAR WILL CHANGE TO GEAR 5 ON ITS OWN. AS OF RIGHT NOW THERE IS A BURNING SMELL SURROUNDING THE VEHICLE WHEN YOU ARE DONE DRIVING I…

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ODI 11509389

Inside the car smells gas either idle or running. Dashboard lights flactuate and sometimes the gas gage doesn't show how much fuel you have left. Command system shuts off after 3 mins even the engine is on. But mainly, the gas smell in the car. Have trouble breathing at times and I don't haveany underlying condition.

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ODI 11638804

Vehicle Performance Issues - Detailed Timeline [XXX] •First issue occurred: the car wouldn’t start at a store. Engine turned over, failed to start. •After sitting overnight, it would start but stall after 10 minutes of driving. •Parked the car and began using alternative transportation. •Diagnostic tests by three mechanics revealed the following codes: oP0087: Fuel Rail/System Pressure Too Low. oP052E: Crankcase Ventilation (PCV). [XXX] •Picked up the car from Midland Mercedes after repairs. Paid $3,069.16 for crankcase ventilation service. •Me…

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Steering assistance concerns

2 mentions · 3.0% of complaints

Median mileage: 20,505 mi (2 usable records).

ODI 11157040 · 10 mi

I WAS DRIVING MY CLA IN THE RAIN ON THE 405N IN IRVINE, CA AT ABOUT 4PM TO GO TO MY NEW PLACE OF EMPLOYMENT FOR ONBOARDING. I WAS GOING APPROXIMATELY 25-30MPH BECAUSE OF THE WEATHER AND TRAFFIC IT WAS VERY SLOW. I PUT MY BLINKER ON TO MERGE OVER INTO THE SECOND LANE AND MY CAR BEEPED AND AUTOMATICALLY WENT INTO NEUTRAL. I COULDN'T DO ANYTHING, IT FELT LIKE MY STEERING LOCKED UP AND I COULD ONLY SLIGHTLY MOVE THE WHEEL, MY BLIND SPOT ASSIST WAS INOPERABLE, MY DASHBOARD LIT UP EVERY LIGHT/WARNING SIGN IT COULD AND I COULD NOT SWITCH GEARS. I HAD …

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ODI 11338033 · 41,000 mi

WE HAVE A 2016 MERCEDES C-300 VEHICLE THAT HAD A RECALL ON THE STEERING COLUMN CONCERNING A LATCH BOLT. UNKNOWN IF THIS RECALL PERTAINS TO THE SAFETY CONCERN ITSELF, AFTER THIS FIX THE ELECTRONIC COMMUNICATION SYSTEM FAILED AND CAUSES THIS VEHICLE TO LOSE POWER STEERING AND WOULD/CAN RESULT IN A CRASH. MY FAMILY WAS TRAVELING AT SPEEDS OF NEARLY 70MPH ON THE INTERSTATE AND THE ENTIRE STEERING SYSTEM SHUT DOWN FORCING US TO MANUALLY FORCE THE VEHICLE TO THE SIDE OF THE ROAD. WHEN THIS FAILS, IT WILL ONLY STEER STRAIGHT AHEAD, IF YOU ARE STEERING…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Brake response concerns

1 mentions · 1.5% of complaints

Median mileage: Unavailable (0 usable records).

ODI 10935452

TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Hard or delayed shifting

1 mentions · 1.5% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11589107

I HAVE 2 MECEDES WITH THE SAME ISSUE PER MERCEDES BENZ OF USA INSPECTION CAUSING ENGINE LIGHT TO BE TRIGGERED PER DIAGNOSIS TESTING RAN ON BOTH CARS. 2015 VIN [XXXXX] GLA 250 4 MATIC-P052E71 2016 VIN [XXXXX0 2013 CLA 250 MATIC -P052E71 I WAS TOLD BY A MERCEDES SERVICES ADVISIOR THAT BOTH CARS HAVE THE SAME ENGINE FOR A 2015GLA AND A 2016 CLA - BOTH Due to both cars stalling in traffic on multiple time when driving I took both to the shop to run further testing to discover both had the same engine light trigger which is the CRANKSHAFT (AKA) OIL…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b