Auto Recall Watch
U.S. public vehicle records

2011 Mercedes-Benz E350 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

223 owner complaints analyzed

5 distinct recall campaigns

59,200 mi median reported failure mileage

Scope: 2011 model year. Data updated: . 76 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 108 of 223 complaints (48.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior2310.3%
Fuel system concerns188.1%
Steering behavior125.4%
Transmission and shifting73.1%
Engine operation31.3%
Electrical and battery issues20.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
108
Fuel/Propulsion System
28
Unknown Or Other
18
Suspension
16
Engine
13
Service Brakes
13
Steering
11
Structure:Body
11
Component breakdown data
CategoryCount
Air Bags108
Fuel/Propulsion System28
Unknown Or Other18
Suspension16
Engine13
Service Brakes13
Steering11
Structure:Body11

Air Bags: 108; Fuel/Propulsion System: 28; Unknown Or Other: 18; Suspension: 16; Engine: 13; Service Brakes: 13; Steering: 11; Structure:Body: 11

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
10
25,000 to 49,999
23
50,000 to 74,999
17
75,000 to 99,999
15
100,000 to 149,999
5
150,000 and above
6
Reported problems by failure mileage data
CategoryCount
Under 25,00010
25,000 to 49,99923
50,000 to 74,99917
75,000 to 99,99915
100,000 to 149,9995
150,000 and above6

Under 25,000: 10; 25,000 to 49,999: 23; 50,000 to 74,999: 17; 75,000 to 99,999: 15; 100,000 to 149,999: 5; 150,000 and above: 6

25,000 to 49,999 miles has the most reports with usable mileage (23). 147 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2011
1
2012
2
2013
5
2014
3
2015
10
2016
13
2017
48
2018
35
2019
27
2020
9
2021
14
2022
17
2023
20
2024
9
2025
9
2026
1
Complaints over time data
CategoryCount
20111
20122
20135
20143
201510
201613
201748
201835
201927
20209
202114
202217
202320
20249
20259
20261

2011: 1; 2012: 2; 2013: 5; 2014: 3; 2015: 10; 2016: 13; 2017: 48; 2018: 35; 2019: 27; 2020: 9; 2021: 14; 2022: 17; 2023: 20; 2024: 9; 2025: 9; 2026: 1

Pattern summary

Air Bags leads the component reports. Braking behavior appears in 23 complaint narratives. Fuel system concerns appears in 18 complaint narratives. Steering behavior appears in 12 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10522362 · 2013-06-24 (June 24, 2013)

I WAS COMING OUT OF THE PARKING GARAGE. I PROCEEDED TO THE ENTRANCE TO GARAGE. THE STREET WAS NARROW FOR TWO CARS TO PASS BY. I MADE A RIGHT TURN FROM THE GARAGE EXIT TO THE NARROW STREET WITH 5 MPH SPEED. THERE WERE TWO CARS ABOUT 25 FEET AWAY ALREADY ON THAT STREET. THOSE TWO CARS WERE WAITING TO MAKE A LEFT OR RIGHT TURN ON MAIN STREET AT THE T JUNCTION. SUDDENLY MY CAR ACCELERATED TO 45 MPH APPROXIMATELY. I APPLIED THE BRAKE BUT THE BRAKE DID NOT EVEN SLOW DOWN THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST, T…

Owner-reported narrative. 11,145 miles reported. Look up ODI 10522362 at NHTSA ↗

Owner report 10627403 · 2014-08-22 (August 22, 2014)

EXCESSIVE STEERING WHEEL VIBRATION WHEN BRAKING FROM 50-40MPH. TOLD BY A DEALER THAT ALL BRAKE ROTORS RUSTED AND WILL HAVE TO BE REPLACED AT MY EXPENSE (ESTIMATED $1200). CREATES UNSAFE DRIVING ENVIRONMENT, KNOWN PROBLEM ON 2010-2012 E350/E550, YET MB REFUSES TO ACKNOWLEDGE THE PROBLEM. *TR

Owner-reported narrative. 36,000 miles reported. Look up ODI 10627403 at NHTSA ↗

Owner report 10897482 · 2016-08-21 (August 21, 2016)

ALL OF A SUDDEN, ONE DAY AFTER FILLING MY TANK, THERE'S NOW AN OVERWHELMING GAS SMELL PRESENT BOTH ~20 FEET AWAY FROM VEHICLE, AND INSIDE THE CAR. IT IS SO BAD, I HAVE TO LEAVE WINDOWS DOWN FOR 20-30 MINUTES WHILE DRIVING BEFORE THE ENVIRONMENT BECOMES TOLERABLE WITH THE WINDOWS UP. I HAVE READ THAT OTHER SIMILAR E350 MODELS HAVE THIS PROBLEM, BUT MY NEWER (2011) YEAR MODEL DOESN'T APPEAR TO BE ON THE EXTENDED WARRANTY REPAIR LIST. I BELIEVE I HAVE EXACTLY THE SAME ISSUE OTHERS HAVE DESCRIBED BECAUSE THE SMELL OF GAS IS VERY STRONG AFTER A TOP-…

Owner-reported narrative. 69,000 miles reported. Look up ODI 10897482 at NHTSA ↗

Owner report 10916328 · 2016-10-16 (October 16, 2016)

AFTER FILLING UP THE GAS TANK, THERE WAS A STRONG FUEL ODOR IN AND AROUND THE VEHICLE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A DEFECTIVE FUEL SENDING UNIT/PUMP TOP COVER.

Owner-reported narrative. 49,374 miles reported. Look up ODI 10916328 at NHTSA ↗

Owner report 10464808 · 2012-07-09 (July 9, 2012)

THIS VEHICLE FROM MERCEDES-BENZ, IN PARTICULAR 2011 E350 4MATIC WITH 18IN WHEELS DOES NOT MEET CERTAIN STANDARDS OF QUALITY AND DURABILITY AND POSES A SERIOUS SAFETY CONCERN. MY VEHICLE HAS ALL 4 WHEELS DENTED AND CRACKED FROM ROADS WITH NORMAL TO MINOR ROAD SURFACE ABNORMALITIES. THE WHEELS ON THIS CAR IS NOT SAFE AND DOES NOT MEET THE QUALITY STANDARDS EXPECTED, THEY CANNOT SUPPORT THE WEIGHT OF THE CAR UNDER NORMAL DRIVING CONDITIONS. THESE WHEELS EASILY DENT AND CRACK AND CAN LEAD TO A DRIVER LOSING CONTROL OF THERE VEHICLE. I HAVE SO F…

Owner-reported narrative. 20,000 miles reported. Look up ODI 10464808 at NHTSA ↗

Owner report 10783123 · 2015-10-18 (October 18, 2015)

VEHICLE WAS SHIFTED TO NEUTRAL, A LOUD THUMP WAS HEARD STOPPING THE CAR. VEHICLE WAS PUT BACK INTO DRIVE WITH LOSS OF POWER ULTIMATELY LEADING TO NO POWER TO THE WHEELS. DIAGNOSTIC WORK LEAD TO SEVERAL CODES RELATING TO TRANSMISSION PROBLEMS AND FAILURE.

Owner-reported narrative. 96,500 miles reported. Look up ODI 10783123 at NHTSA ↗

Owner report 10807091 · 2015-11-26 (November 26, 2015)

ON TWO OCCASIONS (ONCE FROM A STOP AND ONCE WHILE MOVING AT 30 MPH) I HAVE PRESSED THE GAS PEDAL TO THE FLOOR TO ACCELERATE QUICKLY AND THE CAR HAS MALFUNCTIONED. BOTH TIMES THE ELECTRONIC STABILITY CONTROL IMMEDIATELY BECAME DISABLED, THE ESC WARNING INDICATOR LIGHTS CAME ON, AND THE ENGINE STOPPED RESPONDING TO MY PRESSING THE GAS PEDAL. I WAS ABLE TO MAINTAIN FORWARD MOVEMENT BUT I COULD NOT ACCELERATE. I COULD PRESS THE PEDAL TO THE FLOOR WITHOUT THE RPM GAUGE NEEDLE MOVING. THERE WAS A REAL DANGER OF BEING HIT FROM BEHIND WHEN THIS H…

Owner-reported narrative. 39,000 miles reported. Look up ODI 10807091 at NHTSA ↗

Owner report 11142617 · 2018-10-25 (October 25, 2018)

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, [phone removed]). IT WAS UP TO THE DEALER AND WARRANTY COMPANY TO DECIDE WHO WOULD REPAIR THE POWER STEERING CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Owner-reported narrative. 96,000 miles reported. Look up ODI 11142617 at NHTSA ↗

Owner report 10644764 · 2014-10-15 (October 15, 2014)

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350A. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO A DEER AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE DRIVER'S SIDE REAR VIEW MIRROR THAT WAS DAMAGED DURING THE CRASH CAUSED THE AIR BAG WIRING TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

Owner-reported narrative. 39,000 miles reported. Look up ODI 10644764 at NHTSA ↗

Owner report 11208923 · 2019-05-21 (May 21, 2019)

TAKATA RECALL. BOTH AIRBAGS REPLACED JANUARY 2019. TOXIC SMELL IN VEHICLE SINCE REPLACEMENT. NO IMPROVEMENT FROM AIR FRESHENERS, ODOR ABSORBERS, OR WIRING OF VEHICLE. SO FAR NO REMEDY OR EXPLANATION FROM INSTALLING DEALER, BUT WAITING FOR MEETING WITH MERCEDES REPRESENTATIVE AFTER MEMORIAL DAY. WIFE CAN'T DRIVE OR RIDE IN VEHICLE WITHOUT AADVERSE REACTION.

Owner-reported narrative. 67,120 miles reported. Look up ODI 11208923 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

223 unique complaints in this selection. Analysis snapshot: 2026-10-01.

34.1%Usable mileage76 / 223 records
100.0%Valid incident date223 / 223 records
100.0%Valid filing date223 / 223 records
100.0%Ordered incident and filing dates223 / 223 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component200320042005200620072008200920102011201220132014201520162017
Fuel/Propulsion System
228.6%
ODI 11311029 · 300,000 mi

THE VECHILE HAS A VERY STRONG SMELL OF FUEL TBAT I MAY BELIEVE IS BUILDING UP AS IT LEAKS IN THE UNDERCARRIAGE OF THE CAR

Look up ODI 11311029 at NHTSA ↗

770.0%
ODI 10956448 · 80,000 mi

WHEN THE GAS TANK WAS REFUELED, A STRONG GAS SMELL (ODOR) INSIDE THE CAR WHILE DRIVING APPEARED, CAUSING THE DRIVER (MY DAUGHTER) TO OPEN THE WINDOWS BECAUSE THE SMELL WAS SO STRONG. AFRAID TO DRIVE VEHICLE .WHATS THIS ABOUT?

Look up ODI 10956448 at NHTSA ↗

213.3%
ODI 10505839 · 51,017 mi

SINCE I GOT THE CAR, STRONG ODOR OF GAS AFTER FILL UP CHECK ENGINE LIGHT CAME ON MANY TIMES UPON INSPECTION , MECHANIC FOUND LEAK ON TOP OF FUEL TANK LOCATED UNDER BACK SEAT. *TR

Look up ODI 10505839 at NHTSA ↗

14436.1%
ODI 10459030 · 59,000 mi

STRONG GASOLINE SMELL INSIDE CAR....FUEL SENDING UNIT UNDER REAR SEAT POOLING WITH GASOLINE......OCCURS AT FILLUP AND SMELL REDUCES AS TANK EMPTIES..... *TR

Look up ODI 10459030 at NHTSA ↗

17750.7%
ODI 10462208 · 72,000 mi

WHEN THIS MODEL IS FUELED TO A FULL TANK, A STRONG GAS SMELL FILLS THE CAR (AND LATER THE GARAGE). THIS CONTINUES UNTIL THE FUEL BURNS DOWN TO 3/4 OF A TANK. *JS

Look up ODI 10462208 at NHTSA ↗

6537.6%
ODI 10505886 · 39,650 mi

EVERY TIME I FILL UP THE FUEL TANK, THE OUTSIDE OF THE CAR SMELLS OF GAS TILL THE FUEL COMES DOWN TO ABOUT THREE QUARTER TANK. THE GAS ODOR IS ESPECIALLY PERCEPTIBLE IN THE MORNING WHEN I WALK INTO THE GARAGE. AS A PRECAUTION I STARTED PARKING THE CAR OUTSIDE THE HOUSE FOR A FEW DAYS AFTER I FILL THE TANK. *TR

Look up ODI 10505886 at NHTSA ↗

2742.2%
ODI 10502019 · 66,500 mi

I HAVE NOTICED STRONG GASOLINE ODORS EMANATING FROM MY CAR AFTER REFUELING. I DO NOT 'TOP OFF' WHEN REFUELING. RESEARCHED ISSUE ONLINE AT BENZWORLD.ORG AND DISCOVERED THAT THE GAS ODOR ISSUE I AM EXPERIENCING MAY BE RELATED TO A PROBLEM BEING SEEN IN NUMEROUS MERCEDES BENZ E-MODEL VEHICLES. THIS PRESENTS A VERY UNSAFE SITUATION AND I AM NO LONGER WILLING TO PARK THE VEHICLE IN MY GARAGE DUE TO THE POTENTIAL FIRE HAZARD. THE POOLING OF RAW GASOLINE ALSO REPRESENTS AN ENVIRONMENTAL ISSUE DUE TO THE EVAPORATION AND CREATION OF TOXIC FUMES. I UNDER…

Look up ODI 10502019 at NHTSA ↗

189.8%
ODI 11030071 · 47,900 mi

REQUEST NHTSA IMMEDIATELY RE-OPEN THE INVESTIGATION OF MERCEDES-BENZ' DELIBERATE & CONTINUED USE OF DEFECTIVE FUEL SYSTEM COMPONENTS. THE WARRANTY EXTENSION OFFERED BY MB FOR 2003-2009 E-CLASS SEDANS ON FUEL TANK COMPONENTS, INCLUDING FUEL TANK, FUEL FILTER/SENDER, FUEL PUMP & RELATED GASKETS/SEALS/RETENTION RINGS, IS NOT SUFFICIENT. PLEASE REQUIRE MB TO EXTEND THE WARRANTY TO LATER MODEL YRS & ALL E-CLASS VEHICLES SUCH AS 2-DR COUPE, NOT JUST THE SEDAN. MY VEHICLE HAS ONLY 48,000 MILES (DRIVEN <7,000 MI/YR) & FUEL SENDING UNIT CLOSING CO…

Look up ODI 11030071 at NHTSA ↗

2812.6%
ODI 10676831 · 80,000 mi

ADBLUE HEATER/SENOR FOR THE EMISSION CONTROL ON THE 2011 MERCEDES-BENZ E350 BLUETEC FAIL AFTER 80,000 MILES THE PROBLEM WITH THE SYSTEM IS THAT IT STARTS A COUNT DOWN WHICH IS DISPLAYED ON THE DASH TO HOW MANY STARTS ARE LEFT BEFORE THE CAR COMPLETELY SHUTS DOWN AND WILL NOT START BECAUSE OF A HEATER/SENOR. SO HERE I AM HELD CAPTIVE BY THE NUMBER OF STARTS I HAVE LEFT TO GET THE CAR TO A DEALERSHIP TO CORRECT THE PROBLEM. MY PROBLEM WITH THIS IS A $50,000.00 PLUS CAR SHOULDN'T BE SHUTTING DOWN FOR A EMISSION CONTROL SYSTEM. *TR

Look up ODI 10676831 at NHTSA ↗

2712.4%
ODI 10995440

TAKATA RECALL: DEALERS INDICATE THEY DO NOT HAVE PARTS. I WANT TO SELL MY CAR BUT CAN NOT.

Look up ODI 10995440 at NHTSA ↗

74.3%
ODI 10979202

AD BLU HEATER FAILURE WITH CHECK ENG LIGHT MULTIPLE FAILURES AND CODES.

Look up ODI 10979202 at NHTSA ↗

248.6%
ODI 10632357 · 288 mi

I BOUGHT MY FIRST MERCEDES 20 DAYS AGO, I WAS DRIVING WITH MY KIDS AROUND 6:30PM WHEN SUDDENLY I SMELL FUEL INSIDE THE CAR AND ANOTHER VEHICLE APPROACHES ME TO ADVISED ME THAT MY CAR WAS LEAKING FUEL ALL OVER THE ROAD. I TOOK MY KIDS OUT OF THE CAR IMMEDIATELY AND I CONTACTED THE MERCEDES BENZ SERVICE DEPARTMENT FOR HELP AND I WAS TOLD BY A RECEPTIONIST THAT THE SERVICE DEPARTMENT WAS CLOSED THAT I NEED TO CONTACT A TOW SERVICE THAT WAY THE VEHICLE CAN BE DELIVER TO THE DEALERSHIP FOR SERVICE. YOU CAN'T IMAGINED HOW I FELT ON THE SIDE OF THE RO…

Look up ODI 10632357 at NHTSA ↗

26.5%
ODI 11715876

2015 E3350 SMELLS GAS INSIDE CABIN, A MECHANIC DETECTED A FUEL LEAK IN THE ELECTRIC PUMP THAT IS LOCATED BEHIND THE DRIVERS SEAT. 70000 MILES NO WARNING LIGHTS

Look up ODI 11715876 at NHTSA ↗

23.9%
ODI 11603751

The fuel pump assembly Seals leaked fuel into my vehicle and saturated the interior of my car

Look up ODI 11603751 at NHTSA ↗

228.6%
ODI 11297187 · 20,000 mi

WHEN STARTING THE CAR, IN THE FIRST 20 MINUETS THE CAR HAS A VERY STRONG FUEL ODOR IN THE CABIN CAUSING DIFFICULTY BREATHING AND EYE IRRITATION, I NEED TO LEAVE THE CAR RUNNING FOR 20 MINUTES WITH THE WINDOWS OPEN BEFORE I CAN GET IN AND DRIVE, I WENT TO THE DEALER AND WAS DISMISSED AS IF EVERYTHING IS GOOD, I DON'T KNOW WHAT TO DO NEXT.

Look up ODI 11297187 at NHTSA ↗

Air Bags
114.3%
ODI 11320399

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE PASSENGER'S SIDE FRONT AND REAR AIRBAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING OR A CRASH. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. MERCEDES BENZ OF WALNUT CREEK (1301 PARKSIDE DR, WALNUT CREEK, CA 94596, [phone removed]) WAS CONTACTED BY PHONE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE CONTACT WAS ALSO ENCOURAGED TO HAVE THE VEHICLE TAKEN TO AN AU…

Look up ODI 11320399 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

112.8%
ODI 10273462

MY MERCEDES-BENZ E350, 2006 MODEL GOT AN ACCIDENT ON MAR 20, 2009. MY CAR WAS PUSHED BY THE BACK CAR INTO THE FRONT SUV AND SLID INTO SUV'S BOTTOM. MY CAR WAS TOTAL DAMAGED. MY SEAT BELT WAS STUCK. MY CAR'S FRONT HOOD WAS PUCKERED UP AND BACK BUMPER WAS PUSHED ALMOST 90 DEGREE. BUT MY DRIVER'S AIRBAG WAS NOT DEPLOYED. AIRBAGS OF THE CAR HIT MY BACK WAS DEPLOYED. *TR

Look up ODI 10273462 at NHTSA ↗

20.6%
ODI 10486754 · 87,000 mi

MY VEHICLE WAS LISTING TO THE RIGHT SIDE. I TOOK THE VEHICLE FOR REPAIRS TO A NEIGHBORHOOD GARAGE WHO INFORMED ME THAT THAT IT HAD A DEFECT THAT NEEDED TO BE CORRECTED BY THE DEALER. THE DEALER SAID IT NEEDED REPAIR TO THE AIRBAG, SHOCKS & STRUTS (COSTING ME OVER $4000). AFTER RESEARCH I DISCOVERED THERE HAVE BEEN EIGHT TSB'S ON THIS PARTICULAR VEHICLE (IN 2008, 2009 AND 2010), ALL REFERENCING DEFECTS TO THE STRUCTURAL INTEGRITY. THIS WAS A DANGEROUS PROBLEM THAT COULD HAVE RESULTED IN AN ACCIDENT WITH INJURY TO MY FAMILY, MYSELF AND/OR OTHER …

Look up ODI 10486754 at NHTSA ↗

84.6%
ODI 10425106 · 50,000 mi

THE CAR ACCELERATED ON IT'S OWN IN A PARKING LOT LEADING TO A CRASH. THE CAR WENT INSIDE A BUILDING. MY FOOT WAS ON THE BRAKES ALL THE TIME, BUT CAR DID NOT STOP. AIR BAGS DID NOT OPEN. *TR

Look up ODI 10425106 at NHTSA ↗

69.4%
ODI 10854195

TAKATA INFLATES HAVE NOT RECEIVED RECALL NOTICE FOR MY VEHICLE WHICH IS INCLUDED WITH THIS RECALL.

Look up ODI 10854195 at NHTSA ↗

6837.2%
ODI 10485275 · 16,000 mi

A PINT OF ORANGE JUICE SPILLED ON THE FLOOR OF THE PASSENGER SIDE BACK SEAT. IT WAS CLEANED UP, BUT APPARENTLY SOME OF THE JUICE WAS ABLE TO EVENTUALLY MAKE ITS WAY INTO THE UNPROTECTED ELECTRICAL CONNECTOR LOCATED UNDER THE PASSENGER SEAT FLOOR WELL. THIS CAUSED AN ELECTRICAL SHORT. ACTUAL BURN MARKS IN THE WIRING NEAR THE HARNESS CONNECTOR ARE CLEARLY VISIBLE. FORTUNATELY, THERE WAS NO FIRE, AND THE ONLY INDICATION OF A PROBLEM WAS THAT THE AIR BAG SERVICE LIGHT EVENTUALLY CAME ON. *TR

Look up ODI 10485275 at NHTSA ↗

10848.4%
ODI 10522362 · 11,145 mi

I WAS COMING OUT OF THE PARKING GARAGE. I PROCEEDED TO THE ENTRANCE TO GARAGE. THE STREET WAS NARROW FOR TWO CARS TO PASS BY. I MADE A RIGHT TURN FROM THE GARAGE EXIT TO THE NARROW STREET WITH 5 MPH SPEED. THERE WERE TWO CARS ABOUT 25 FEET AWAY ALREADY ON THAT STREET. THOSE TWO CARS WERE WAITING TO MAKE A LEFT OR RIGHT TURN ON MAIN STREET AT THE T JUNCTION. SUDDENLY MY CAR ACCELERATED TO 45 MPH APPROXIMATELY. I APPLIED THE BRAKE BUT THE BRAKE DID NOT EVEN SLOW DOWN THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST, T…

Look up ODI 10522362 at NHTSA ↗

8338.2%
ODI 10957269

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Look up ODI 10957269 at NHTSA ↗

4729.2%
ODI 11075320

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MOTOR WERKS, 1000 W GOLF RD, HOFFMAN ESTATES, IL 60169) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTA…

Look up ODI 11075320 at NHTSA ↗

4917.6%
ODI 10836485

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, EYE, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/20/16*LJ UPDATED 05/29/18*JB

Look up ODI 10836485 at NHTSA ↗

26.5%
ODI 11242807

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES-BENZ OF CINCINNATI (LOCATED AT 8727 MONTGOMERY RD, CINCINNATI, OH 45236, [phone removed]) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Look up ODI 11242807 at NHTSA ↗

611.8%
ODI 10947642 · 5,200 mi

MY VEHICLE WAS MOVING THRU INTERSECTION WHEN ANOTHER VEHICLE RAN A RED LIGHT. I HIT THE BRAKES, BUT STILL CRASHED INTO SIDE OF OTHER VEHICLE AT 20-25 MPH. MY VEHICLE HAD FRONT END DAMAGE AND WAS A TOTAL LOSS. I WAS WEARING A SEAT BELT, BUT IT DID NOT HOLD ME TO THE SEAT. I HIT THE STEERING WHEEL WITH MY CHEST AND HAD TO GO TO HOSPITAL FOR X-RAYS. ALSO, THE STEERING WHEEL AIR BAG DID NOT DEPLOY. THE DEALER SAID I WAS NOT GOING FAST ENOUGH TO DEPLOY AIR BAG. THAT IS NOT TRUE. *TR

Look up ODI 10947642 at NHTSA ↗

00.0%

No examples available for this selection.

Fuel System, Gasoline
00.0%

No examples available for this selection.

220.0%
ODI 10531574 · 140,000 mi

VEHICLE EXHIBITED STRONG ODOR OF GAS WITHIN PASSENGER COMPARTMENT. LEFT GAS TANK PORT AND FUEL SENDER UNIT FOUND TO BE LEAKY THROUGH CRACKS IN PLASTIC. LEAK STOPPED VIA REPAIR. VEHICLE STILL EXHIBITS STRONG ODOR OF GAS OUTSIDE CAR ESPECIALLY AFTER A FILLUP (WITHOUT "TOPPING OFF"). ODOR HAS NOT BEEN INVESTIGATED OR FIXED. *TR

Look up ODI 10531574 at NHTSA ↗

213.3%
ODI 10395745 · 40,000 mi

TL*THE CONTACT OWNS A 2005 MERCEDES BENZ E350. THE CONTACT NOTICED THE CHECK ENGINE LIGHT ILLUMINATING ALONG WITH A LEAK UNDERNEATH HER VEHICLE. THE VEHICLE WAS THEN INSPECTED BY A DEALER WHO ADVISED HER THAT WHEN THE FUEL LEVEL WAS LOW AND SHE ADDED FUEL OUTSIDE AIR WAS ENTERING THE TANK CAUSING THE LEAK. THE ENTIRE FUEL LINE AND TANK WERE REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THEY WOULD NOT OFFER ANY ASSISTANCE. THE VIN WAS UNAVAILABLE.

Look up ODI 10395745 at NHTSA ↗

7518.8%
ODI 10311110 · 47,304 mi

CAR'S (MERCEDES BENZ E350 SDN 2006) FUEL GAUGE SHOWED THAT THE TANK WAS HALF FULL. ABOUT TEN MINUTES INTO THE DRIVE, THE VEHICLE DECELERATED AUTOMATICALLY FROM 65 MPH TO 0 MPH. POLICE WERE CALLED TO PREVENT A PILE ON CRASH. TOWED CAR TO DEALER WHO FOUND THAT THERE WAS A GAUGE MALFUNCTION. REPLACED GAUGE. TWO MONTHS LATER, THE VERY SAME PROBLEM RECURS. LEADS ME TO BELIEVE THAT THE FUEL GAUGE IS UNRELIABLE CAN CREATE A SAFETY ISSUE ESPECIALLY IN FREEWAY DRIVING, THE VEHICLE HAS BEEN IN THE SHOP FOUR TIMES IN THE LAST THREE MONTHS TO FIX THESE IS…

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7621.8%
ODI 10363434

CHECK ENGINE LIGHT CAME ON. SMELLED GAS IN AND AROUND CAR. DEALER FOUND MINOR PURGE LEAK. VEHICLE FAILED FUEL TANK LEAK TEST. GAS IS POOLING IN THE AREA UNDER THE BACK SEAT BEHIND THE DRIVER. SMALL NIPPLE CANNOT BE REPLACED WITHOUT DAMAGE. RECOMMENDED NEW FUEL TANK. FUEL SENDING UNIT IS A DISASTER. SAME TYPE OF SYSTEM THAT WAS IN THE E55 AMG WHICH WAS RECALLED. PLEASE INVESTIGATE. UPDATED 01/28/11 *BF ACCORDING TO THE INVOICE, THE FUEL TANK WAS LEAKING AT THE TOP OF THE TANK AROUND THE EXPANSION PLUG. UPDATED 02/03/11 *TR

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2011.6%
ODI 10361324 · 69,000 mi

I OWN A 2008 MERCEDES E350 4MATIC. AFTER A TRIP, WITH THE CAR SITTING AT THE AIRPORT FOR A WEEK IN WARM WEATHER, I ENTERED THE CAR AND NOTICED A STRONG GASOLINE ODOR. I VENTED THE CAR AND DROVE HOME. THE ODOR REMAINED. SUBSEQUENTLY I HAD THE CAR PUT ON A LIFT AND THERE WAS A STAIN COMING DOWN AROUND THE SIDES OF THE GAS TANK. I ALSO REMOVED THE REAR SEAT AND NOTICED THAT THE SEAT FOAM WAS SATURATED WITH A GASOLINE SMELL DIRECTLY ABOVE THE ACCESS PANEL FOR WHAT I BELIEVE IS THE FUEL PUMP ASSEMBLY. I UNDERSTAND FROM LOCAL MECHANICS THAT THI…

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57.8%
ODI 10452865

REFERENCE NHTSA ACTION NUMBER: PE12001 INCONSISTENT GAS SMELL FROM MY CAR AFTER FILLING UP THE TANK. *TR

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21.1%
ODI 10596477 · 50,150 mi

THE ENGINE CEASED TO HAVE POWER AND STOPPED ON THE FREEWAY IN COMMUTE TRAFFIC. THE GAS TANK HAD MORE THAN HALF A TANK OF FUEL. THE FUEL TANK IN THIS MODEL IS UNDER THE REAR SEAT. BECAUSE THE DRIVE SHAFT AND DIFFERENTIAL ARE IN THIS AREA THE GAS TANK IS IN TWO SECTIONS BUT CONNECTED. THERE IS A PUMP IN ONE SECTION WHICH TRANSFERS FUEL TO THE OTHER SECTION WHEN THAT SECTION GETS LOW. THE PUMP FAILED AND STOPPED TRANSFERRING FUEL. THE MECHANIC HAD NEVER SEEN THIS PROBLEM. A NEW FUEL PUMP WAS ORDERED FROM MERCEDES IN LOS ANGELES AS THE CAR WAS TOO …

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41.8%
ODI 11441470 · 194,000 mi

The contact owns a 2011 Mercedes-Benz E350. The contact stated that while driving at 30 MPH, a strong fuel odor was detected inside the cabin of the vehicle. The contact rolled down the windows, but the fuel odor was still detectable. The contact pulled over and inspected the vehicle, but there was no visible fuel leakage. The failure recurred three times. The vehicle was taken to the dealer, and it was diagnosed that a cover for the passenger's side fuel sending unit was leaking gasoline. The passenger's side fuel sending unit needed to be rep…

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73.2%
ODI 11349046 · 120,000 mi

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL FUEL ODOR. THE CONTACT CONTACTED THE DEALER MERCEDES-BENZ OF SOUTH ORLANDO - ADDRESS: 4301 MILLENIA BLVD, ORLANDO, FL 32839; PHONE: [phone removed]) WHO INFORMED THE CONTACT THAT THE FUEL FILTER FLANGE WAS FRACTURED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILUR…

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31.9%
ODI 11472473 · 85,000 mi

The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving 45 MPH, there was an abnormal fuel odor inside the vehicle. The contact stated no warning light was illuminated. The contact stated that after parking the vehicle, the fuel odor was present on the outside of the vehicle. The contact did not see fuel leaking underneath the vehicle. The contact took the vehicle to an independent mechanic and after removing the rear seats from the vehicle, the mechanic became aware of a fuel leak inside the vehicle. The vehicle was not re…

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134.7%
ODI 10914900 · 28,000 mi

FOR A COUPLE OF MONTHS WHEN I PUT MY 2014 E350 SPORT IN PARK IT WOULD JERK FORWARD. NEVER REALLY THOUGHT ABOUT IT BEING A PROBLEM. I WAS DRIVING MY CAR INTO MY NEIGHBORS DRIVEWAY AND WENT TO TURN AROUND AND JUST AS I WENT TO PUT THE CAR IN REVERSE, THE CAR PROPELLED FORWARD DIRECTLY INTO HER TREE. IF THE TREE HAD NOT BEEN THERE MY CAR WOULD HAVE WENT INTO THE FRONT OF HER HOUSE. I AM THANKFUL THAT I AM JUST SHAKEN UP AND A LITTLE SORE. I AM ALSO THANKFUL THAT I WAS THE ONLY ONE IN THE CAR DURING THIS FREAK EVENT AND THAT IF HAPPENED WHERE …

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00.0%

No examples available for this selection.

23.9%
ODI 10937370 · 40 mi

CAR SHOWN INTERMITTENT PROBLEM OF NOT ACCELERATING WHEN GAS PEDAL IS PUSHED. IT WILL GIVE MANY JERKY MOVEMENTS BUT THEN AFTER FEW MINUTES DRIVING LIKE THIS IT WILL NORMALIZE. I TOOK IT TWICE TO DEALER AND THEY COULD NOT IDENTIFY OR REPLICATE PROBLEMS. THEN MY WIFE TAKING KIDS TO SCHOOL HAS SIMILAR PROBLEM SO I GOT SCARED FOR SAFETY OF KIDS AND WROTE TO THEIR HEAD QUARTER. THEY TOLD ME TO TAKE THE CAR BACK TO DEALER AND LEAVE IT FOR 5-6 DAYS SO THEY CAN TRY TO FIND THE PROBLEM. AFTER FEW DAYS THEY GAVE ME "GREAT NEWS" THAT THEY CONFIRM THE PR…

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00.0%

No examples available for this selection.

Engine
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

5012.5%
ODI 10480608 · 75,729 mi

I HAD SO MANY PROBLEM WITH MY MERCEDES E350, BUT WHEN THE ENGINE LIGHT WAS ON I COULDN'T BELIEVE WAS THE BALANCE SHAFT. IT WAS IN WARRANTY SO I DIDN'T PAY A CENT BUT WHEN THEY RETURNED THE CAR BACK WAS NOT THE SAME ANY MORE, THE TAIL LIGHT WAS CRACKED AND THE A/C OPENING ARE INSIDE. THE CAR IS NOT ANY MORE THE SAME, SOMETIMES IS SHAKING, AND HAS SO MANY OTHER PROBLEMS. I SAW ONLINE THAT MERCEDES HAS TO MANY CARS WITH THIS DEFECTS THAT BRINGS MORE PROBLEMS, SO I'M ASKING WHAT ARE YOU WAITING FOR A RECALL?????? *TR

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288.0%
ODI 10477294 · 46,000 mi

CAR WAS ACTING WIELD WHILE DRIVING AT 55 OR 65 MPH ON FREEWAY FOR SOMETIMES AND SUDDENLY ENGINE GOT KILL OFF COMPLETELY ON FREEWAY 57 AND I WAS ALMOST GOT KILL WITH THIS BENZ. THE CAR CHECK ENGINE LIGHT WENT ON FOR A FEW DAYS AND THEN WENT OFF AGAIN AND I DON'T KNOW WHAT IS THAT MEANS SO I HAD THE CAR SCAN CHECK FOR PROBLEM BUT IT SHOWED NOTHING ON COMPUTER. AFTER THE INCIDENT, I HAS IT RESCAN AGAIN, AND IT SHOWED A P0025 PROBLEM CODE POINTING IT TO A FAULTY PART "CAM SHAFT RETARD ON BANK 2". ON THE NEXT DAY I WAS GOOGLING TO CHECK OUT WHAT IS …

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137.5%
ODI 10507017 · 42,883 mi

REFERENCE PE12001 I OCCASIONALLY SMELL GAS AFTER FILLING UP MY VEHICLE. UNTIL NOW, I'D JUST FIGURED I STEPPED IN SOME FUEL AT THE STATION AND THAT THE SMELL WAS COMING FROM MY SHOES, BUT UNDERSTAND THAT THERE IS AN ISSUE WITH THE FUEL SYSTEM. *TR

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57.8%
ODI 10724738 · 45,000 mi

TL* THE CONTACTS OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

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158.2%
ODI 10628111 · 23,000 mi

ANOTHER CAR MADE AN ILLEGAL U-TURN AND CAUSED ME TO T-BONE ON HIS PASSENGER SIDE. FRONT OF MY CAR HIT HIS PASSENGER SIDE AND DRAGGED HIS CAR FOR ABOUT 10 FEET. AIR BAGS ON MY CAR DID NOT DEPLOY, SAFETY SYSTEM M-BRACE IN CAR FAILED AND DID NOT CALL SOS EITHER. CAR SAFETY SYSTEM DID NOT DETECT THE CRASH AT ALL. MERCEDES BENZ DID NOT DETECT A CRASH....UPDATED 09-10-14 *BF THE CONSUMER STATED SHE RECEIVED SOFT TISSUE INJURIES TO THE NECK, SHOULDERS, AND BACK, BRUISED ELBOW, AND HEADACHES AND LOUD RINGING FOR 10 DAYS CAUSED BY THE CRASH. UPDATE…

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135.8%
ODI 10551326 · 20,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE WENT INTO LIMP MODE AND WOULD NOT ACCELERATE PAST 30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT DUE TO EXCESSIVE BIO DIESEL, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

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209.2%
ODI 10585027 · 20,000 mi

WHILE DRIVING ON AN EXPRESS WAY IN DALLAS, TEXAS MY GPS MADE AN ERROR CONCERNING AN EXIT AND I WAS REQUIRED TO DIVERT QUICKLY TO THE LEFT TO MAKE EXIT LANE .TIME WAS 6:00 PM ,HEAVY TRAFFIC CONDITIONS AND ROAD AND WEATHER CONDITIONS WERE EXCELLENT AND DRY. MY MERCEDES PRE ACTIVATED A SKID MODE AND THERE WAS APPROXIMATELY A 70% CUT BACK IN ENGINE POWER .A YELLOW ENGINE LIGHT CAME ON AND SKID MODE CAME ON OPERATOR SCREEN BUT THERE WAS NO SKIDDING TAKING PLACE. I WAS HELPLESS WITH NO POWER TO KEEP UP WITH THE 50-60 MPH TRAFFIC WHILE TRYING TO GET …

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159.3%
ODI 10503698 · 5,104 mi

THE CAR STOP INOPERATIVE AND STOP BY ITSELF WITHOUT ANY CONTROL NO MATTER ON FREEWAY IN LOCAL,EVEN IN GARAGE. IT HAPPENED 3 TIMES WITHIN A WEEK. AFTER CHECKING, DEALER THINK IT IS NOT A BIG PROBLEM, THEY ONLY UPDATE THE SOFTWARE OF CPU,AND TOLD ME IT WON'T HAPPENED AGAIN. AT THE SAME DAY OF PICKING UP THE CAR, THE SAME PROBLEM HAPPENED ON FREEWAY. THE CAR SUDDENLY STOPPED, AND I COULDN'T CONTROL ANYTHING. I WAS ALMOST HIT BY A UPS COMMERCIAL TRUCK AND DEAD ON THAT DAY. THE CAR WAS TOWING TO DEALER FOR REPAIRING AGAIN. THEY DON'T KNOW WHAT THE E…

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207.2%
ODI 10661372 · 1,203 mi

WAS DRIVING ON 95N AROUND 65 MPH WHEN VEHICLE LOSES POWER !!! I WAS IN THE LEFT HAND LANE AND TRAFFIC WAS FLOWING. IT WAS BY THE GRACE OF GOD THAT I MADE IT TO THE RIGHT SHOULDER WITHOUT CAUSING A MAJOR ACCIDENT FOR MYSELF AS WELL AS FOR OTHER VEHICLES. THE ENGINE LIGHT CAME ON AND THE ANTI SKID AND ANTI SKID OFF LIGHTS CAME ON ALSO IT SAID CONSULT OWNERS MANUAL. THE VEHICLE IS BRAND NEW AND I NEVER WANT TO DRIVE IT AGAIN!!!. AFTER I STOPPED I CUT THE VEHICLE OFF AND RESTARTED THE VEHICLE TO TRY AND GET HOME. ON THE WAY HOME IT DID IT THREE MOR…

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26.5%
ODI 10734642 · 50 mi

THE VEHICLE HAS BEEN IN THE DEALER SIX TIMES IN A FOUR MONTH PERIOD OF TIME. MOST PROBLEMS WERE RELATED TO ELECTRONICS. HEAD UNIT CENTER CONSOLE MADE A LOUD "A BALL ROLLING AROUND" NOISE WITH 24 HOURS OF BUYING THE CAR. RADIO WOULD INTERMITTENTLY WORK. CLOCK WOULD NOT KEEP TIME. THESE THREE ITEMS HAVE BEEN REPLACED. STEERING WHEEL WOULD NOT KEEP MEMORY. ENGINE COOLING FAN WOULD RUN FOR HOURS AFTER VEHICLE WAS TURNED OFF AND PARKED. THERE WAS AN OIL LEAK ON FRONT PASSENGER SIDE. FRONT TRIM PANEL FOR BUMPER WAS NOT ALIGNED.

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59.8%
ODI 11064455 · 28,000 mi

TL* THE CONTACT OWNED A 2016 MERCEDES-BENZ E350. WHILE DRIVING 5 MPH, A STRONG ODOR OF FUEL ENTERED THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM. DIRECTLY AFTERWARDS, THE CONTACT HEARD THREE EXPLOSIVE NOISES COMING FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES UNDER THE HOOD. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. MERCEDES-BENZ NATIONWIDE IN MIAMI, FLORIDA AND MANUFACTURER WERE MADE AWARE OF T…

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228.6%
ODI 11220151

CAR CAUGHT FIRE SPONTANEOUSLY WHILE PARKED. A TOTAL LOSS.

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Service Brakes
00.0%

No examples available for this selection.

110.0%
ODI 11319861 · 125,000 mi

TL* THE CONTACT OWNS 2004 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STARTED PULLING TO THE LEFT. THE CONTACT STATED THAT THE FAILURE OCCURRED DURING DRY OR INCLEMENT WEATHER. THE CONTACT WAS CONCERNED FOR HER SAFETY. THE CONTACT STATED THAT THE WARRANTY ON THE CBC ELECTRONIC BRAKE WAS EXTENDED HOWEVER, THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WALNUT CREEK LOCATED AT (1301 PARKSIDE DR, WALNUT CREEK, CA 94596), HOWEVER, THE DEALER DECLINED TO PERFORM THE REPAIR. THE…

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320.0%
ODI 11139670 · 130,000 mi

TL* THE CONTACT OWNS A 2005 MERCEDES-BENZ E250. WHILE DRIVING 50 MPH, THE BRAKES FAILED TO OPERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE COASTED UNTIL IT CAME TO A COMPLETE STOP. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CARLTON MOTORCARS INC. (2446 LAURENS RD, GREENVILLE, SC 29607, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE SENSOTRONIC BRAKE CONTROL SYSTEM NEEDED TO BE REPROGRAMMED, WHICH WAS NOT THE ORIGINAL MERCEDES-BENZ PART. THE VEHICLE WAS NOT R…

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4611.5%
ODI 10671954 · 106,867 mi

THIS VEHICLE IS EQUIPPED WITH SENSOTRONIC BRAKE CONTROL THAT HAS A SERVICE THRESHOLD. WHEN THIS THRESHOLD IS REACHED THE BRAKE SYSTEM DEFAULTS TO NON POWER ASSISTED HYDRAULIC MODE TO THE FRONT WHEELS ONLY. THIS OCCURS WITHOUT ANY PRIOR WARNING AND RESULTS IN INCREASED STOPPING DISTANCE. I HAVE SENT A COPY OF THE MERCEDES SERVICE BULLETIN S142.46-P-0012A WHICH ADDRESSES THIS ISSUE. MERCEDES STOPPED INSTALLING THIS SYSTEM IN 2006. AT THE VERY LEAST, MERCEDES SHOULD ISSUE A MANDATORY RECALL TO INTERROGATE THESE VEHICLES WITH STAR DAS TO DETERMINE …

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20.6%
ODI 10609487 · 110,550 mi

6/29/14 TRAVELING WHEN CHECK ENGINE LIGHT CAME ON. STOPPED AND LOOKED UNDER HOOD, DID NOT SEE ANYTHING OUT OF THE NORM, DROVE IT HOME. DROVE A FEW DAYS LATER TO DEALERSHIP. FOUND INTAKE MANIFOLD FAULTY AND CAM ADJ MAGINET. NOT REPAIRED-$3000 QUOTED. DROVE IT HOME WHERE IT REMAINS. SEARCHES ON INTERNET SHOWS THIS DEFECT IS UNDER INVESTIGATION. ALSO CAR RIDES ROUGH; ALL FOUR WHEELS ARE BENT DUE TO REGULAR ROAD WEAR AND TEAR. BOTH THESE ISSUES COULD HAVE CAUSED CATASTROPHIC CONSEQUENCES. I AM NOT THE FIRST OWNER OF THIS MB. WERE MB AWARE OF THE…

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42.3%
ODI 10548628 · 3,000 mi

ENGINE STALLS WHILE DRIVING. THE CAR LOSES POWER BRAKES AND POWER STEERING. NO CHECK ENGINE ALERT COMES ON AND THE LIGHTS REMAIN ON. THE CAR STARTS AGAIN ONCE I PULLED OVER AND STARTED THE IGNITION AGAIN. THIS HAS HAPPENED ABOUT 6 TIMES IN 18 MONTHS AND IS VERY DANGEROUS. THE LAST TIME I WAS COASTING DOWNHILL AROUND 40 MILES AN HOUR AND, WHEN THE ENGINE STALLED, THE CHECK TIRE PRESSURE ON ALL 4 TIRES CAME ON. WHEN I RESTARTED THE CAR THE CHECK TIRE PRESSURE LIGHTS DID NOT APPEAR. *TR

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23.1%
ODI 11319393 · 86,345 mi

AT APPROXIMATELY 11:50 A.M. ON TUESDAY, FEBRUARY 11, 2020, I PULLED OUT OF OUR DRIVEWAY ONTO SPRUCE DR. NW, GOING SOUTH AND THE CAR IMMEDIATELY STARTED ACCELERATING ON ITS OWN, CAREENING DOWN SPRUCE DR. NW. I WAS DESPERATELY TRYING TO MISS PARKED CARS ON THE STREET BUT MY CAR WAS MOVING FASTER AND FASTER, OUT OF CONTROL THROUGH THE INTERSECTION AT THE END OF MY BLOCK. THEN MY CAR WAS FLYING THROUGH THE AIR, BETWEEN 25-40 MPH, SLAMMING INTO A CREEK BANK AND ENDING ON THE DRIVER SIDE DOWN A 30 FOOT RAVINE AT THE END OF SPRUCE DRIVE NW. I WAS TRAP…

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116.0%
ODI 11473070 · 43,000 mi

Even though the my Mercedes is a 2010, it has forty three thousand miles and garaged for it's lifetime. The brakes lines are rotted and leak. This is a serious safety issue and should be looked into. I'm sure I'm not not the only person with this issue. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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135.8%
ODI 10627403 · 36,000 mi

EXCESSIVE STEERING WHEEL VIBRATION WHEN BRAKING FROM 50-40MPH. TOLD BY A DEALER THAT ALL BRAKE ROTORS RUSTED AND WILL HAVE TO BE REPLACED AT MY EXPENSE (ESTIMATED $1200). CREATES UNSAFE DRIVING ENVIRONMENT, KNOWN PROBLEM ON 2010-2012 E350/E550, YET MB REFUSES TO ACKNOWLEDGE THE PROBLEM. *TR

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198.8%
ODI 11415345 · 65,000 mi

RUSTED BRAKE LINES CAUSING BRAKE FLUID LEAKING AND LOOSE BREAK PEDAL. THIS IS SEVERELY AFFECTING BREAK SYSTEM PERFORMANCE AND VEHICLE SAFETY. MB DEALER QUOTED $2910.00 PLUS TAX FOR REPLACEMENT.

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2918.0%
ODI 11319024 · 37,300 mi

I HAVE A MODEL YEAR 2013 MERCEDES E350 THAT HAS A SAFETY DEFECT WITH RUSTED BRAKE LINES THAT SHOULD BE INVESTIGATED BY YOUR AGENCY. DURING A RECENT VISIT TO THE MERCEDES DEALER (EUROMOTORCARS IN BETHESDA, MARYLAND), I WAS INFORMED THAT MY CAR HAS SEVERELY RUSTED BRAKE LINES THAT NEED TO BE REPLACED IMMEDIATELY AT A COST OF ABOUT $3300. I SUBSEQUENTLY HAD MY CAR INSPECTED BY AN INDEPENDENT REPAIR SHOP (STAR CAR AUTO SERVICE IN ROCKVILLE, MARYLAND) THAT CONFIRMED THE DEALER'S DIAGNOSIS THAT THE BRAKE LINES ARE RUSTED AND NEED TO BE REPLACE. THE…

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4616.5%
ODI 10554630 · 11,954 mi

THE VEHICLE WAS SERVICED ON 11/27/13. ON 12/2/13 PULLING AWAY FROM A STOP SIGN THERE WAS A LOUD POP AND SUDDEN DROP TO THE CAR. AFTER GETTING OUT OF THE VEHICLE AND LOOKING TO SEE WHAT HAD HAPPENED WE NOTICED THAT THE WHEEL HAD DETACHED FROM THE CAR. POLICE WERE NOTIFIED RIGHT AWAY BECAUSE THE VEHICLE WAS STILL IN THE ROAD. MERCEDES BENZ EMBRACE WAS NOTIFIED DIRECTLY AFTERWARDS AND INFORMED AS TO WHAT HAD HAPPENED. THE TOW TRUCK DRIVER HAD TO TAKE A BOLT OUT OF EACH REMAINING WHEEL TO RE-ATTACH THE ONE THAT CAME OFF TO LOAD THE VEHICLE ONTO THE…

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412.9%
ODI 11256349 · 55,000 mi

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ E350. WHILE DRIVING APPROXIMATELY 42 MPH, THE BLIND STOP DETECTION MONITORING SYSTEM AND OTHER UNKNOWN WARNING INDICATORS MALFUNCTIONED. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN TO THE RIGHT. ALSO, WHILE THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES FAILED TO OPERATE AND CAUSED THE CONTACT'S VEHICLE TO CRASH INTO ANOTHER VEHICLE AND A DITCH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOWING LOT. THE DEALER AND MANUFACTURER WER…

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35.9%
ODI 10947642 · 5,200 mi

MY VEHICLE WAS MOVING THRU INTERSECTION WHEN ANOTHER VEHICLE RAN A RED LIGHT. I HIT THE BRAKES, BUT STILL CRASHED INTO SIDE OF OTHER VEHICLE AT 20-25 MPH. MY VEHICLE HAD FRONT END DAMAGE AND WAS A TOTAL LOSS. I WAS WEARING A SEAT BELT, BUT IT DID NOT HOLD ME TO THE SEAT. I HIT THE STEERING WHEEL WITH MY CHEST AND HAD TO GO TO HOSPITAL FOR X-RAYS. ALSO, THE STEERING WHEEL AIR BAG DID NOT DEPLOY. THE DEALER SAID I WAS NOT GOING FAST ENOUGH TO DEPLOY AIR BAG. THAT IS NOT TRUE. *TR

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114.3%
ODI 11360136 · 18,700 mi

AT AROUND 2.15 PM CST, I WAS DRIVING MY MERCEDES WESTBOUND ON I-694 TOWARDS MINNEAPOLIS AT ROUGHLY 70 MPH WHEN SUDDENLY MY E300 STALLED AND BY THE TIME I COULD FIGURE WHAT WAS WRONG, I LOST ALL POWER IN THE STEERING WHEEL. THE MERCEDES BRAKE ASSIST TRIGGERED A HARD BRAKE AND MY CAR STOPPED IN THE MIDDLE LANE ON THE FREEWAY. THE CAR BEHIND ME NEARLY MISSED ME AND AT THIS POINT EVERY LIGHT IN THE DASHBOARD LIT UP (I HAVE ATTACHED THE PICTURE BELOW). I TRIED HITTING ON THE IGNITION MULTIPLE TIMES BUT GOT NO RESPONSE. AT THIS POINT, I DECIDED…

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Electrical System
228.6%
ODI 11308122 · 205 mi

MY 2003 E320 SEDAN BATTERIES IS CONSTANTLY DRAINING AFTER THE VEHICLE SITS FOR 6 OR MORE HOURS. I HAVE INCURRED COSTLY EXPENSES IN REPLACING BOTH THE REAR LOAD & FRONT SMALL AUXILIARY BATTERIES TO INCLUDE LABOR COST AT AN AUTHORIZED MERCEDES REPAIR SHOP. OCTOBER 2019 I TRIED TO ACCESS THE CAR USING THE KEY KNOB, HOWEVER NO POWER TO ACCESS THE VEHICLE NOR ACCESS THE TRUNK. NOVEMBER 2019 THE VEHICLE FOG, INTERIOR & REAR TAIL LIGHTS BEGAN TO FLASH ON & OFF AND THE SECURITY ALARM BEGIN TO SOUND WITH A WEAK LIKE BATTERY SOUND WITHOUT THE USE OF THE …

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110.0%
ODI 10585900

2004 MERCEDES BENZ E 350. CONSUMER WRITES IN REGARDS TO VEHICLE REPAIRS. *SMD BOTH FUEL SENDING UNITS WERE LEAKING OIL, THE REAR SEAT CUSHION AND INSULATION WERE SOAKED IN FUEL, AND THE SPARK PLUGS NEEDED TO BE REPLACED. *JB

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213.3%
ODI 11354666 · 136,000 mi

EIS MODULE AND KEY FAILED WHILE ON FREEWAY, CAUSING CAR TO LOSE ALL GAUGES RADIO AND ENDING WITH NOT BEING ABLE TO START VEHICLE ON SIDE OF FREEWAY. NOW THIS IS GOING TO COST ME 1300 DOLLARS.. CAR HAS BEEN GREATLY TAKEN CARE OF AND WELL MAINTAINED. NO REASON THAT THIS SHOULD HAPPEN. I COULD OF WRECKED BC THE TURN SIGNALS STOPPED WORKING AS WELL IN THE FAST LANE WITH NO LEFT SHOULDER TO PULL OVER TO. DEADLY

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153.8%
ODI 10166940

SUBMISSION FOR DEFECTIVE 2006 MERCEDES E-350 STATION WAGON FROM PLAZA MOTORS COMPANY. *TS THE CONSUMERS PURCHASE STATION WAGONS BECAUSE THEY OFTEN PURCHASE ITEMS THAT CANNOT BE CARRIED IN A SEDAN. THE OPERATOR'S MANUAL GIVES DIRECTION AS TO HOW TO LOWER THE BACK SEATS TO EXPAND THE CARGO COMPARTMENT. THE PROBLEM IS THAT WHEN THE REAR SEATS WERE LOWERED THE FRONT PASSENGER SEAT COULD NOT BE SLID BACK, USING THE CONTROLS ON THE SIDE OF THE DOOR, FOR AN ADULT PASSENGER TO RIDE IN THE FRONT SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICAT…

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164.6%
ODI 10362294

TURNED DRIVERS SEAT HEAT FEATURE ON, AFTER A FEW MINUTES I SMELLED BURNING. MERCEDES JUST REPAIRED A/C (3 VISITS) SO TURNED OFF THE A/C. NEXT THINK I KNOW SMOKE IS COMING FROM DRIVERS SEAT, MY 3YR OLD RIDING IN HER CAR SEAT "INSTALLED" BEHIND ME. HEATER IN DRIVERS SEAT WAS BURNING, WITH THE AIR NO LONGER BLOWING, SMOKE WAS NOW VISIBLE. I HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER. THE "FIRE" BURNED A HOLE THROUGH THE LEATHER SEAT TO MY JEANS LEAVING ME A SLIGHT BURN. CAR TOWED TO MERCEDES. *TR

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169.2%
ODI 10402473 · 28,000 mi

TURNED ON DRIVERS SEAT WARMER, SMELLED SMOKE AND OPENED WINDOWS THINKING THE ODOR WAS FROM OUTSIDE OF THE CAR. TURNED THE SEAT HEATER OFF AND LATER FOUND A QUARTER SIZE HOLE BURNED IN THE LEFT SIDE OF THE DRIVERS SEAT. MY SHIRT AND PANTS ALSO HAD HOLES BURNED IN THEM. FORTUNATELY I TURNED THE HEATER OFF BEFORE I WAS BURNED OR A FIRE STARTED. MERCEDES-BENZ DEALER IS GOING TO REPAIR THE DAMAGE TO THE SEAT OF MY 2008 E-350. *TR

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23.1%
ODI 10724738 · 45,000 mi

TL* THE CONTACTS OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

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158.2%
ODI 10485275 · 16,000 mi

A PINT OF ORANGE JUICE SPILLED ON THE FLOOR OF THE PASSENGER SIDE BACK SEAT. IT WAS CLEANED UP, BUT APPARENTLY SOME OF THE JUICE WAS ABLE TO EVENTUALLY MAKE ITS WAY INTO THE UNPROTECTED ELECTRICAL CONNECTOR LOCATED UNDER THE PASSENGER SEAT FLOOR WELL. THIS CAUSED AN ELECTRICAL SHORT. ACTUAL BURN MARKS IN THE WIRING NEAR THE HARNESS CONNECTOR ARE CLEARLY VISIBLE. FORTUNATELY, THERE WAS NO FIRE, AND THE ONLY INDICATION OF A PROBLEM WAS THAT THE AIR BAG SERVICE LIGHT EVENTUALLY CAME ON. *TR

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41.8%
ODI 11353094 · 48,000 mi

GAS ODOR FROM LEFT REAR WHEEL,

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177.8%
ODI 10458487 · 550 mi

I ATTEMPTED TO START THE CAR AND IT WOULD NOT CRANK. I CALLED MERCEDES SERVICE AND THEY SENT SERVICE TO JUMPSTART THE CAR. THE CAR FINALLY STARTED. AS I BEGAN TO DRIVE, A WARNING LIGHT STATING "POWER STEERING MALFUNCTION - CHECK OWNERS MANUAL" CAME ON. WITH CONSIDERABLE DIFFICULT, I AVOIDED THE CURB IN THE PARKING LOT AND MANAGED TO GET THE CAR TO A PARKING SPACE. THE "POWER STEERING MALFUNCTION" INDICATOR WOULD NOT COME OFF EVEN AFTER TURNING THE CAR OFF AND ON AGAIN. THE CAR BECAME UNDRIVABLE. *JS

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127.5%
ODI 10585675 · 8,000 mi

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE IN PARK WITH THE EMERGENCY BRAKE ENGAGED, THE "RISK OF ROLLING AWAY, NOT IN PARK" WARNING MESSAGE DISPLAYED. ADDITIONALLY, THE DASHBOARD DISPLAY SCREEN FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 10,500. UPDATED 6/18/14*CN THE CONSUMER STATED SHE EXPERIENCED ACCELERATIONS PROBLEMS WITH THE VEHICLE. THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 06/24/14

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3713.3%
ODI 10691110 · 3,000 mi

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT THE LANE CONTROL FEATURE FAILED TO WORK INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAITED LONGER THAN SIX WEEKS FOR A RESPONSE FROM THE DEALER WHO INDICATED THAT THE CONCERN WAS TO BE ESCALATED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

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516.1%
ODI 10734642 · 50 mi

THE VEHICLE HAS BEEN IN THE DEALER SIX TIMES IN A FOUR MONTH PERIOD OF TIME. MOST PROBLEMS WERE RELATED TO ELECTRONICS. HEAD UNIT CENTER CONSOLE MADE A LOUD "A BALL ROLLING AROUND" NOISE WITH 24 HOURS OF BUYING THE CAR. RADIO WOULD INTERMITTENTLY WORK. CLOCK WOULD NOT KEEP TIME. THESE THREE ITEMS HAVE BEEN REPLACED. STEERING WHEEL WOULD NOT KEEP MEMORY. ENGINE COOLING FAN WOULD RUN FOR HOURS AFTER VEHICLE WAS TURNED OFF AND PARKED. THERE WAS AN OIL LEAK ON FRONT PASSENGER SIDE. FRONT TRIM PANEL FOR BUMPER WAS NOT ALIGNED.

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815.7%
ODI 10816678 · 4,800 mi

TL* THE CONTACT OWNS A 2016 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 75 MPH, THE COLLISION ASSIST INOPERATIVE WARNING INDICATOR DISPLAYED ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL WARNING INDICATOR ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE DID NOT RESPOND. THE VEHICLE WOULD NOT DOWN SHIFT. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS UNABLE TO BE DIAGNOSED AND THE SOFTWARE WAS RESET. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF T…

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114.3%
ODI 11220151

CAR CAUGHT FIRE SPONTANEOUSLY WHILE PARKED. A TOTAL LOSS.

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Unknown Or Other
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

16.7%
ODI 11354666 · 136,000 mi

EIS MODULE AND KEY FAILED WHILE ON FREEWAY, CAUSING CAR TO LOSE ALL GAUGES RADIO AND ENDING WITH NOT BEING ABLE TO START VEHICLE ON SIDE OF FREEWAY. NOW THIS IS GOING TO COST ME 1300 DOLLARS.. CAR HAS BEEN GREATLY TAKEN CARE OF AND WELL MAINTAINED. NO REASON THAT THIS SHOULD HAPPEN. I COULD OF WRECKED BC THE TURN SIGNALS STOPPED WORKING AS WELL IN THE FAST LANE WITH NO LEFT SHOULDER TO PULL OVER TO. DEADLY

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102.5%
ODI 10476612 · 72,488 mi

2006 MERCEDES BENZ MODEL E350. STRONG FUEL ODOR EMANATING FROM REAR AREA (TRUNK) OF VEHICLE ON THE OUTSIDE. CAR WOULD NOT START AND TOWED BY AAA TO MERCEDES BENZ DEALERSHIP/CAR REPAIR. AAA TOW DRIVER STATED THAT THE ODOR OF GASOLINE WAS SO STRONG HE WAS TEMPTED IN CALLING THE FIRE DEPARTMENT. MERCEDES BENZ SERVICE REPRESENTATIVE INFORMED US AT FIRST THAT CAR WAS FULL OF WATER. ORIGINALLY THE MECHANIC CLAIMED HE FOUND A POOL OF WATER INSIDE THE CAR'S TRUNK. THE SERVICE REPRESENTATIVE INFORMED THE TECHNICIAN OF OUR COMPLAINT OF A STRONG ODOR O…

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61.7%
ODI 10607737 · 70,000 mi

2007 E350 HAS STRONG FUEL ODOR AFTER FILLING TANK. AFTER 3/4 OF A TANK THEN FUEL SMELL DISSIPATES. REFERENCE #12-001. ALSO HAS BEEN AN ISSUE WITH OTHER MERCEDES BENZ E CLASS OF DIFFERENT YEARS. *TR

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74.0%
ODI 10824481

PROBLEM WITH 2015-2016 NAVIGATION DVD UPDATE I PURCHASED THE (2015-2016) LATEST NAVIGATION DVD UPDATE FOR MY 2008 MERCEDES-BENZ E350 SEDAN FROM THE MERCEDES-BENZ DEALERSHIP AT DENVER, COLORADO. SINCE JANUARY 23RD 2016, WHEN I MADE THE PURCHASE, THE NAVIGATION DVD HAS BEEN WORKING FINE - EXCEPT FOR YESTERDAY, WHEN I WANTED TO GO TO AN OFFICE BUILDING IN HIGHLANDS RANCH, COLORADO. I FOUND OUT, TO MY SURPRISE, THAT MY CAR'S NAVIGATION INTERFACE (FED FROM THE NAVIGATION DVD) NO LONGER RECOGNIZES THE CITY OF HIGHLANDS RANCH, IN COLORADO. MEANW…

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11.6%
ODI 11396731

[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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1910.4%
ODI 10286111 · 300 mi

TL*THE CONTACT OWNS A 2010 MERCEDES BENZ 350E. HE STATED THAT ON THE LEFT SIDE OF THE STEERING COLUMN THERE ARE 2 OPTIONS, ONE FOR THE CRUISE CONTROL AND ONE FOR THE TURN SIGNAL; HOWEVER, WHEN ATTEMPTING TO ACTIVATE THE TURN SIGNALS, THE CRUISE CONTROL ACTIVATED. THE TURN SIGNAL AND THE CRUISE CONTROL BUTTONS ARE TOO CLOSE TOGETHER. THE DEALER STATED THAT THEY HAVE NOT RECEIVED ANY COMPLAINTS AND THAT ALL OF THE 2010 MERCEDES-BENZ WERE DESIGNED THAT WAY. THE INCORRECT OPTION WAS ACTIVATED ON TWO OCCASIONS. THE FAILURE MILEAGE WAS 300 AND THE CU…

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188.1%
ODI 10870891 · 40,600 mi

WHILE ENTERING ONTO THE SOUTHERN STATE PARKWAY IN LONG ISLAND N.Y., GOING ABOUT 45 MPH, FOR REASONS NOT KNOWN MY SUNROOF COMPLETELY SHATTERED. MY SUNROOF WAS COMPLETELY CLOSED AT THE TIME.

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177.8%
ODI 10904897

CAR DISPLAYS PRE-SAFE INOPERATIVE THEN SPEED ADJUSTS REALLY SLOW

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159.3%
ODI 11076107 · 17,700 mi

AT A DEAD STOP ON A RED LIGHT THE CAR STARTED ACCELERATING BY ITSELF FORCING ME TO STEP ON THE BRAKES WITH A GREAT AMOUNT OF FORCE, IT HAPPEN SO UNEXPECTEDLY THAT I DIN'T KNOW WHAT WAS GOING ON. THE CAR ACCELERATED ITSELF THREE OR FOUR TIMES UNTIL I WAS ABLE TO PUT IT ON NEUTRAL VERY UNEASY AND SCARY SITUATION TO FIND YOUR SELF IN.

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279.7%
ODI 10860849

TAKATA RECALL

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39.7%
ODI 10836462 · 12,000 mi

EXPLODING FRONT PANORAMIC ROOD GLASS PANEL PART # 212-780-11-21 SLIDING ROOD PANEL. DRIVING DOWN HIGHWAY ROAD 50 MILE AN HOUR NO ROCKS OR OTHER CARS. WINDOW PANEL EXPLODED LIKE HEARING A GUN SHOT SOUND. WINDOW IS IN APPROXIMATELY A MILLION SMALL PIECES. INSIDE TEMPERATURE 75 DEGREES, OUTSIDE 20 DEGREES F. NO INJURIES. REPAIR COST $1,500.00 USD

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713.7%
ODI 10823038 · 4,800 mi

THE CAR UNINTENTIONALLY ACCELERATES WHEN STARTING FROM A STOPPED POSITION. THE ENGINE REVS UP THEN THE CAR LURCHES. THIS HAS HAPPENED SEVERAL TIMES WHEN TRYING TO PROCEED FORWARD AND BACKWARD. THE CAR WAS BROUGHT IN FOR SERVICE BUT NO ISSUES WERE FOUND AND THE CAR RETURNED AS WAS.

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342.9%
ODI 11322350

CAR SHIMMERING ABOVE 5/60 MPH. AFTER MANY VISITS I WAS CHARGED $839.39 TO REPLACE THE ROTORS. CONTACTED MB CUSTOMER SERVICE AND THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME BUT TO DOCUMENT MY ISSUE. MB FACTORY WOULD NEED TO ISSUE A RECALL.I EXPLAINED THAT THERE A A LOT OF OTHER CUSTOMERS AROUND THE WORLD ON A MB FORUM AND THEY SAIT THEY WOULD NEED TO REPORT THE ISSUE AS WELL PROBLEM PERSIST AND I WAS TOLD IT WAS THE TIRES I PURCHASED FROM COSTCO. RETURNED THE TIRES TO COSTCO AND PURCHASED 4 NEW TIRES ON 12/30/19 AND ISSUE STILL PERSIST

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Suspension
114.3%
ODI 11395323 · 92,673 mi

ALMOST IN AN ACCIDENT AS THE AIRMATIC SUSPENSION FAILED. CAR SUDDENLY LOWERED WHILE DRIVING. CHANGED AIR SHOCKED, FAILED AGAIN AFTER 2 YEARS. THIS CAR HAS ONLY LESS 93000 MILES. ALL MECHANICS ACROSS THE BOARD KNOW THIS IS THE PROBLEM MERCEDES HAS REFUSED TO TAKE CARE.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

30.8%
ODI 10274225

SEVERAL SERVICE BULLETINS ON MERCEDES-BENZ E350'S. TO INCLUDE BUT NOT LIMITED TO KNOCKING/RUMBLING BULL.#10016629. DEALER SAYS THAT ARE NOT RESPONSIBLE FOR THIS. PLEASE ASSIST. *TR

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82.3%
ODI 10486754 · 87,000 mi

MY VEHICLE WAS LISTING TO THE RIGHT SIDE. I TOOK THE VEHICLE FOR REPAIRS TO A NEIGHBORHOOD GARAGE WHO INFORMED ME THAT THAT IT HAD A DEFECT THAT NEEDED TO BE CORRECTED BY THE DEALER. THE DEALER SAID IT NEEDED REPAIR TO THE AIRBAG, SHOCKS & STRUTS (COSTING ME OVER $4000). AFTER RESEARCH I DISCOVERED THERE HAVE BEEN EIGHT TSB'S ON THIS PARTICULAR VEHICLE (IN 2008, 2009 AND 2010), ALL REFERENCING DEFECTS TO THE STRUCTURAL INTEGRITY. THIS WAS A DANGEROUS PROBLEM THAT COULD HAVE RESULTED IN AN ACCIDENT WITH INJURY TO MY FAMILY, MYSELF AND/OR OTHER …

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52.9%
ODI 10621559 · 51,000 mi

FRONT TIRES WORE OUT ON THE INSIDE PREMATURELY. DEALER ( KEYES MERC.) WAS UNABLE TO ALIGN THE FRONT SUSPENSION. I WAS TOLD THAT THE SUSPENSION HAD DROPPED, DUE TO GRAVITY, AND THAT THEY WOULD HAVE TO PLACE SHIMS TO PROP UP THE FRONT END. MERC CUSTOMER RELATIONS WAS UNABLE TO PROVIDE ME WITH A REASONABLE ENGINEERING EXPLANATION AND UNWILLING TO RECTIFY THE SITUATION. THE SHIMS WERE PLACED AND THE CAR STILL PULLS TO THE RIGHT.MY MAIN CONCERN IS THE SAFETY OF MY FAMILY IN THE EVENT OF A SUSPENSION FAILURE. *TR

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34.7%
ODI 11054578 · 10,000 mi

CALLED MERCEDES CORPORATE RE THIS PROBLEM AND THEY DEINED THERE IS A RECAL. NOT TRUE MERCEDES-BENZ USA IS RECALLING 2007-2009 E350 4MATIC WAGONS WARNS THE U.S. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. ABOUT 3,600 OF THE E350 WAGONS HAVE A LOAD LEVELING REAR SUSPENSION SYSTEM THAT MAY FAIL, REDUCING A DRIVER'S CONTROL AND INCREASE THE RISK OF A CRASH, SAYS NHTSA. IN AUGUST, THE COMPANY IS EXPECTED TO BEGIN NOTIFYING OWNERS OF 2007-2009 MERCEDES-BENZ E350 CARS AFFECTED BY THIS RECALL. THEY WILL BE INSTRUCTED TO BRING IN THEIR E350S…

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158.2%
ODI 10628111 · 23,000 mi

ANOTHER CAR MADE AN ILLEGAL U-TURN AND CAUSED ME TO T-BONE ON HIS PASSENGER SIDE. FRONT OF MY CAR HIT HIS PASSENGER SIDE AND DRAGGED HIS CAR FOR ABOUT 10 FEET. AIR BAGS ON MY CAR DID NOT DEPLOY, SAFETY SYSTEM M-BRACE IN CAR FAILED AND DID NOT CALL SOS EITHER. CAR SAFETY SYSTEM DID NOT DETECT THE CRASH AT ALL. MERCEDES BENZ DID NOT DETECT A CRASH....UPDATED 09-10-14 *BF THE CONSUMER STATED SHE RECEIVED SOFT TISSUE INJURIES TO THE NECK, SHOULDERS, AND BACK, BRUISED ELBOW, AND HEADACHES AND LOUD RINGING FOR 10 DAYS CAUSED BY THE CRASH. UPDATE…

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167.2%
ODI 11309302 · 156,000 mi

CAR RISES TO ONE SIDE, LOWERS TO THE OTHER. CAR PULLS TO THE LOWER SIDE. VEHICLE WAS IN MOTION, LOWERED THE MORE I DRIVE.SLOW AIR LEAK SOUND.

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136.0%
ODI 11468693

I found that the subframe had been recalled in other countries, but not in the united states? The large number of failures on this subframe across multiple models is concerning. This is a gross failure of a major safety component that can cause serious injury or death. My research showed this part has been recalled in Canada; MBUSA feels the need to wait to do so until a serious injury or death has occurred. The defective subframe is known and the new part’s design has been amended to take into account this rust issue. This is especially con…

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138.1%
ODI 11204298 · 145,000 mi

DESPITE ALL ATTEMPTS, I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE THE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 145,000 MILES. I NEED TO REPLACE FRONT SHOCKS/STRUTS. I NEED THE GROUND CLEARANCE SPEC IN ORDER TO DETERMINE WHETHER TO REPLACE FRONT SPRINGS AT THE SAME TIME. GROUND CLEARANCE IS COMMONLY PUBLISHED AS PART OF TECHNICAL SPECIFICATIONS FOR ALL OTHER CARS. THIS IS THE FIRST CAR I HAVE OWNED FOR WHICH THE GROUND CLEARANCE SPECIFICATION IS NEITHER PUBLISHED NOR AVAILABLE THROUGH OTHER MEANS FROM THE MANUFACTURER. MBU…

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3010.8%
ODI 11456512

The car was brought in for scheduled maintenance and they told me that my rear sub frame rusted out and had snapped. Car is only 7 years old, always garaged, basically a main part rusted out. Mercedes prides itself on durability and safety. There were no warning lights, alarms, nothing. Whenever I braked the rear end of the car would slide to the left and I had to try and adjust accordingly. Prior to bringing the car in for its maintenance I was reluctant to drive it on highways and at higher speeds. Now that I am aware of the problem, had th…

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26.5%
ODI 11446830

The rear suspension feels like it’s loose and Mercedes Benz dealership says it’s nothing wrong I almost lost control of the car

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12.0%
ODI 11750938

The rear subframe is defective and subject to premature corrosion and failure of parts that connect to the rear suspension. Due to the fracturing of the joints connecting to the suspension, my car was at risk of going out of control when needing to brake at higher speeds. The way the suspension component broke also risked damage to the gas tank if the car was driven over a large bump or pot hole. The problem was diagnosed by an independent repair service. The corrosion is not visible to an owner. It does not impact any body panels - onl…

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00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Air Bags28,105–78,000 mi50,000 mi23
ODI 10522362 · 11,145 mi

I WAS COMING OUT OF THE PARKING GARAGE. I PROCEEDED TO THE ENTRANCE TO GARAGE. THE STREET WAS NARROW FOR TWO CARS TO PASS BY. I MADE A RIGHT TURN FROM THE GARAGE EXIT TO THE NARROW STREET WITH 5 MPH SPEED. THERE WERE TWO CARS ABOUT 25 FEET AWAY ALREADY ON THAT STREET. THOSE TWO CARS WERE WAITING TO MAKE A LEFT OR RIGHT TURN ON MAIN STREET AT THE T JUNCTION. SUDDENLY MY CAR ACCELERATED TO 45 MPH APPROXIMATELY. I APPLIED THE BRAKE BUT THE BRAKE DID NOT EVEN SLOW DOWN THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST, T…

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ODI 10644764 · 39,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350A. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO A DEER AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE DRIVER'S SIDE REAR VIEW MIRROR THAT WAS DAMAGED DURING THE CRASH CAUSED THE AIR BAG WIRING TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

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ODI 10893334 · 48,000 mi

TAKATA RECALL: I WAS NOTIFIED IN JANUARY 2016 THAT MY TAKATA AIRBAG COULD CAUSE SERIOUS INJURY AND AS OF TODAY, AUGUST 4,2016 THERE IS NO REMEDY. THE MERCEDES DEALER TELLS ME I SHOULD BE OK TO DRIVE MY CAR BUT I FEEL IF THERE IS A SAFETY ISSUE THAT'S IMPORTANT ENOUGH TO RECALL THEY SHOULD BE REPLACING MY VEHICLE WITH A MODEL THAT DOESN'T HAVE A SAFETY RECALL OR FIXING THE ISSUE. I HAVE HAD NO INJURIES OR ACCIDENTS IN MY VEHICLE. THIS IS A COMPLAINT ABOUT THE DELAY IN FIXING A KNOWN SAFETY ISSUE.

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Fuel/Propulsion System51,000–64,440 mi59,400 mi13
ODI 10676831 · 80,000 mi

ADBLUE HEATER/SENOR FOR THE EMISSION CONTROL ON THE 2011 MERCEDES-BENZ E350 BLUETEC FAIL AFTER 80,000 MILES THE PROBLEM WITH THE SYSTEM IS THAT IT STARTS A COUNT DOWN WHICH IS DISPLAYED ON THE DASH TO HOW MANY STARTS ARE LEFT BEFORE THE CAR COMPLETELY SHUTS DOWN AND WILL NOT START BECAUSE OF A HEATER/SENOR. SO HERE I AM HELD CAPTIVE BY THE NUMBER OF STARTS I HAVE LEFT TO GET THE CAR TO A DEALERSHIP TO CORRECT THE PROBLEM. MY PROBLEM WITH THIS IS A $50,000.00 PLUS CAR SHOULDN'T BE SHUTTING DOWN FOR A EMISSION CONTROL SYSTEM. *TR

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ODI 10897482 · 69,000 mi

ALL OF A SUDDEN, ONE DAY AFTER FILLING MY TANK, THERE'S NOW AN OVERWHELMING GAS SMELL PRESENT BOTH ~20 FEET AWAY FROM VEHICLE, AND INSIDE THE CAR. IT IS SO BAD, I HAVE TO LEAVE WINDOWS DOWN FOR 20-30 MINUTES WHILE DRIVING BEFORE THE ENVIRONMENT BECOMES TOLERABLE WITH THE WINDOWS UP. I HAVE READ THAT OTHER SIMILAR E350 MODELS HAVE THIS PROBLEM, BUT MY NEWER (2011) YEAR MODEL DOESN'T APPEAR TO BE ON THE EXTENDED WARRANTY REPAIR LIST. I BELIEVE I HAVE EXACTLY THE SAME ISSUE OTHERS HAVE DESCRIBED BECAUSE THE SMELL OF GAS IS VERY STRONG AFTER A TOP-…

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ODI 10916328 · 49,374 mi

AFTER FILLING UP THE GAS TANK, THERE WAS A STRONG FUEL ODOR IN AND AROUND THE VEHICLE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A DEFECTIVE FUEL SENDING UNIT/PUMP TOP COVER.

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Unknown Or Other41,700–58,500 mi46,500 mi6
ODI 10870891 · 40,600 mi

WHILE ENTERING ONTO THE SOUTHERN STATE PARKWAY IN LONG ISLAND N.Y., GOING ABOUT 45 MPH, FOR REASONS NOT KNOWN MY SUNROOF COMPLETELY SHATTERED. MY SUNROOF WAS COMPLETELY CLOSED AT THE TIME.

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ODI 10969441 · 62,000 mi

THE VEHICLE INTERMITTENTLY SHIFTS ITSELF FROM DRIVE TO PARK WHILE MOVING FORWARD WHILE DECELERATING AT SLOW SPEEDS (APPROXIMATELY UNDER 5 MPH.) THERE IS A SUDDEN JERK, AND EVERYONE / EVERYTHING IN THE CAR IS THROWN FORWARD AS THE VEHICLE JUMPS TO A DEAD STOP. THIS IS QUITE DANGEROUS AND FURTHER, CAN PROBABLY CAUSE RAPID DETERIORATION OF THE VEHICLE. THE ISSUE WAS FIRST PRESENTED IN JANUARY 2017 TO THE MERCEDES DEALERSHIP IN RENO, NV WHO COULD NOT DUPLICATE THE PROBLEM, BUT CHARGED ~$140 FOR THE ANALYSIS. THEY STATED THAT THERE WAS NO RECORD…

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ODI 11039465 · 31,000 mi

WHILE DRIVING MY 2011 MERCEDES BENZ E COUPE ON OCTOBER 23, 2017 ON THE HIGHWAY, THE PANORAMA ROOF EXPLODED AND SHATTERED WITH NOTHING HITTING THE ROOF GLASS. IT WAS A TERRIFYING EXPERIENCE AND ALMOST LOST CONTROL OF THE VEHICLE. LUCKILY I NOR MY PASSENGER WERE HURT. I HAVE BEEN READING ONLINE THAT SUCH INCIDENTS ARE HAPPENING QUITE OFTEN. WHAT IS BEING DONE BY THE DEALERSHIPS? THEY ARE TELLING ME THAT REPAIRS ARE NOT COVERED. I ONLY HAVE 31,000 MILES ON THE VEHICLE AND THIS SHOULD NOT BE HAPPENING ON ANY CAR, ESPECIALLY ON A $62,000 DOLLAR CAR…

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SuspensionToo few reports for a range156,000 mi1 (sparse)
ODI 11309302 · 156,000 mi

CAR RISES TO ONE SIDE, LOWERS TO THE OTHER. CAR PULLS TO THE LOWER SIDE. VEHICLE WAS IN MOTION, LOWERED THE MORE I DRIVE.SLOW AIR LEAK SOUND.

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Engine49,000–96,000 mi90,000 mi9
ODI 10551326 · 20,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE WENT INTO LIMP MODE AND WOULD NOT ACCELERATE PAST 30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT DUE TO EXCESSIVE BIO DIESEL, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

Look up ODI 10551326 at NHTSA ↗

ODI 10610482 · 49,000 mi

TL* THE CONTACT OWNED A 2011 MERCEDES BENZ E350. WHILE APPROACHING A STOP SIGN, THE CONTACT DETECTED A STRONG BURNING SMELL INSIDE THE VEHICLE. THE CONTACT AND THE FOUR PASSENGERS EXITED THE VEHICLE AND NOTICED THAT THE UNDERCARRIAGE WAS ON FIRE. THE FIRE ORIGINATED FROM UNDER THE HOOD AND CONTINUED TO THE UNDERCARRIAGE AND DRIVER SIDE DOOR. THE VEHICLE BECAME COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED AS WELL AS AN INCIDENT REPORT BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE …

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ODI 10712946 · 90,000 mi

REAR MAIN ENGINE OIL SEAL ON THE MERCEDES-BENZ E350 BLUETEC FAIL AFTER 90,000 MILES, THE PROBLEM IS THAT THE ENGINE HAS NOT BEEN BROKEN IN YET AND IT'S LEAKING FROM THE REAR MAIN ENGINE OIL SEAL. THIS IS A $1300.00 PLUS FIX AND I SHOULD NOT BE EXPERIENCING ON $50,000.00 AUTOMOBILE WITH LESS THAT 200,000 MILES ON IT. MERCEDES-BENZ SHOULD BE FIXING THIS PROBLEM AT THEIR EXPENSE NOT MINE. *TR

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Service BrakesToo few reports for a range65,500 mi2 (sparse)
ODI 10627403 · 36,000 mi

EXCESSIVE STEERING WHEEL VIBRATION WHEN BRAKING FROM 50-40MPH. TOLD BY A DEALER THAT ALL BRAKE ROTORS RUSTED AND WILL HAVE TO BE REPLACED AT MY EXPENSE (ESTIMATED $1200). CREATES UNSAFE DRIVING ENVIRONMENT, KNOWN PROBLEM ON 2010-2012 E350/E550, YET MB REFUSES TO ACKNOWLEDGE THE PROBLEM. *TR

Look up ODI 10627403 at NHTSA ↗

ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

Look up ODI 11301964 at NHTSA ↗

Steering66,025–94,500 mi86,000 mi6
ODI 10691305 · 46,000 mi

EXCESSIVE STEERING WHEEL VIBRATION WHEN BRAKING FROM 50-40MPH. CREATES UNSAFE DRIVING ENVIRONMENT, KNOWN PROBLEM ON 2010-2012 E350/E550, YET MB REFUSES TO ACKNOWLEDGE THE PROBLEM. *TR

Look up ODI 10691305 at NHTSA ↗

ODI 10948487 · 82,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP FAILED, WHICH ALLOWED METAL FRAGMENTS INTO THE POWER STEERING HOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

Look up ODI 10948487 at NHTSA ↗

ODI 11142617 · 96,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, [phone removed]). IT WAS UP TO THE DEALER AND WARRANTY COMPANY TO DECIDE WHO WOULD REPAIR THE POWER STEERING CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Look up ODI 11142617 at NHTSA ↗

Structure:BodyToo few reports for a range43,471 mi3 (sparse)
ODI 10441324 · 10,000 mi

TL* THE CONTACT OWNS A 2011 E350 MERCEDES BENZ. THE CONTACT STATED THAT THE TAIL GATE WOULD UNLATCH AND OPEN SPORADICALLY AND WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.

Look up ODI 10441324 at NHTSA ↗

ODI 11013421 · 43,471 mi

I WAS PARKING IN FRONT OF THE DOCTOR'S OFFICE WHEN THE CAR SUDDENLY ACCELERATED VERY FAST, JUMPED THE CURB AND RAN INTO THE WALL OF ONE OF THE EXAMINING ROOMS, INJURING A PATIENT.NO ONE IN THE CAR WAS INJURED BUT THE CAR WAS TOTALED. AIR BGS DID NOT DEPLOY. THIS IS THE SECOND INCIDENT OF SUDDEN ACCELERATION PROBLEMS BUT I MANAGED TO STOP THE CAR BEFORE HITTING ANOTHER CAR ON OUR CHURCH PARKING LOT.

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ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

Look up ODI 11301964 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

2 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-111None
ODI 11625265 · 159,143 mi

The contact owns a 2011 Mercedes-Benz E350. The contact stated that on multiple occasions when fuel was administered into the vehicle, he observed a strong fuel odor in the cabin. The vehicle was taken to the residence and parked. The contact stated that as he came out to inspect the vehicle he observed a leak under the vehicle near the fuel spout. The vehicle was inspected and the rear seat and the access panel were removed and a large amount of condensation was present near the fuel tank. The vehicle was taken to a dealer where it has yet to …

Look up ODI 11625265 at NHTSA ↗

2024-121None
ODI 11630893

Broken rear sub frame.

Look up ODI 11630893 at NHTSA ↗

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-031None
ODI 11647869

Rear brake lines are known to corrode. Had to get my line replaced at 78xxx miles. This is a common problem for the w212 Mercedes, along with the rear sub-frame rusting away. If the brake lines bursted when I was driving, I could of lost my life.

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2025-041None
ODI 11652830

This vehicle, with 115,000 miles has been discovered to have had the brackets in the subframe for BOTH rear lateral arms rust through and are broken causing a $5,000 repair estimate. The mechanic who found this (42 years as a mechanic) said he has never seen anything like it. This is a car where I had to replace the transmission at 49,000 miles and the control unit at 62,000 miles (over $13,000 in repairs). I saw through AI search that this problem has been reported many times but has not prompted an investigation. This issue should NEVER h…

Look up ODI 11652830 at NHTSA ↗

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-072None
ODI 11671719 · 156,094 mi

The contact owns a 2011 Mercedes-Benz E350. The contact stated that while starting the vehicle, the SRS Malfunction message was displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 156,094.

Look up ODI 11671719 at NHTSA ↗

ODI 11675838

A gasoline smells fills the cabin and the outside surrounding area the vehicle continually to the point making anyone surrounding the vehicle and or sitting in the front and back seats physically sick. The gasoline smells omits continually from the backseat and or trunk area no matter the amount of fuel that is in the tank. It is a fire hazard and also health hazard as well.

Look up ODI 11675838 at NHTSA ↗

2025-082None
ODI 11683488

Brake lines rust and corrode at the plastic support clips. Brake lines are not made from quality materials. Suffrage also corroded. Suffrage was changed by dealer though when vehicle was returned the Brake lines were broken. Car entered Suffrage service with brake lines intact, rusted i wouldn't doubt but intact. When returned after changing Suffrage, brake line was broken and leaking brake fluid. Extremely dangerous to return vehicle with broken brake lines and expected Owner to drive away with no brakes. Changing brake lines was offered at a …

Look up ODI 11683488 at NHTSA ↗

ODI 11683829

Brake lines have completely rusted through. Car had additional rust issues on the subframe which Mercedes admitted and replaced as part of an extended warranty . When that was repaired they never mentioned the brakes. Now 3 months later the brake lines rusted completely through … seems both subframe and lines rust at the same rate. And I would presume both cause equal safety risk. Why have they not yet issued an extended warranty on the brake lines? Both of these appear to be common issues. Hopefully NHTSA can encourage a change.

Look up ODI 11683829 at NHTSA ↗

2025-092None
ODI 11688969

Rear crossmember or ( rear subframe frame ) rust and It broke due to corrosion

Look up ODI 11688969 at NHTSA ↗

ODI 11689944

Subject: Safety Concern – Mercedes-Benz E350 4MATIC (2011) Subframe and Brake Line Rust Dear [Mercedes-Benz Customer Care / NHTSA], I am writing to report a serious safety concern regarding my 2011 Mercedes-Benz E350 4MATIC. Recently, I brought my vehicle in for recall service, and during the inspection, it was discovered that: The rear subframe is broken due to rust. The brake lines are extremely rusted, and I was advised that I could lose braking control if they are not replaced immediately. The estimated repair cost exceeds $4,000. I ha…

Look up ODI 11689944 at NHTSA ↗

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-121None
ODI 11707695

Dealer notes: Replace rear brake lines, found to be rusty recommend replacement with rear subframe replacement. This is a very well known issue and is not covered under recall from manufacturer. It will cost $3200 for brake line repair alone, not including the subframe. This is an extreme safety hazard and a common problem that has been acknowledged by the manufacturer.

Look up ODI 11707695 at NHTSA ↗

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-071None
ODI 11753259

Without an impact or collision, my car's passenger seat headrest shot out. I've been checking and others have done this as well. This morning, the driver's side headrest shot out without impact or collision. There is something wrong with the mechanism or airbags for the headrests. This can be extremely dangerous when in motion....

Look up ODI 11753259 at NHTSA ↗

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 211 reports

2016: 11 complaints · 2017: 3 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
201661011
2017013
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20164902
2017700

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentAir BagsFuel/Propulsion SystemUnknown Or OtherSuspensionEngineService BrakesSteeringStructure:Body
Air Bags—0000
1
ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

Look up ODI 11301964 at NHTSA ↗

0
1
ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

Look up ODI 11301964 at NHTSA ↗

Fuel/Propulsion System0—
2
ODI 11310986

OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .

Look up ODI 11310986 at NHTSA ↗

ODI 11353094 · 48,000 mi

GAS ODOR FROM LEFT REAR WHEEL,

Look up ODI 11353094 at NHTSA ↗

1
ODI 11532967

Purchased vehicle May 22, 2023 at Direct Auto Sales of Orlando, Florida. Approximately two and a half weeks later the subframe broke away from the support arm rendering the vehicle in an inoperable and unsafe condition. A local mechanic said this vehicle should not have been driven. He said we could have been in an accident and suffered severe injuries or even death. Mercedes Benz of South Orlando inspected the vehicle and reported the subframe, fuel tank, front and rear axles, exhaust system, support arms, motor mounts, etc need replacing. Cos…

Look up ODI 11532967 at NHTSA ↗

2
ODI 11310986

OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .

Look up ODI 11310986 at NHTSA ↗

ODI 11502501

I noticed about to 6 months or less that my car would shut off or stall after starting ignition and also hearing water sloshing behind the dashboard and the radio does not work and the rear camera goes on/off which is safety hazard, and the Engine symbol remain lighted up even after checking all components. Also, on a few occasion my floorboard in the passenger back seat would be soak and wet. I took the car to my mechanic, and he inform that the drain valve was not working properly. after doing some research on the internet I found that this …

Look up ODI 11502501 at NHTSA ↗

0
1
ODI 11507901

Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems

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1
ODI 11507901

Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems

Look up ODI 11507901 at NHTSA ↗

Unknown Or Other0
2
ODI 11310986

OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .

Look up ODI 11310986 at NHTSA ↗

ODI 11353094 · 48,000 mi

GAS ODOR FROM LEFT REAR WHEEL,

Look up ODI 11353094 at NHTSA ↗

—
3
ODI 11432427

We took our car into the local Mercedes Benz Dealership at Ft. Washington, PA for a routine service and PA inspection. Our vehicle is a 2011 MB E 4 matic and has ~70K miles. We received a call stating that the rear subframe of the vehicle had failed and was not considered safe and therefore did not pass the PA state inspection. We authorized the dealership to replace the component, which was done. The dealership suggested the corrosion may be caused by salt used for removing snow. The car was garaged routinely, washed including undercarria…

Look up ODI 11432427 at NHTSA ↗

ODI 11498730

There is a hole rusted through the vehicle's rear subframe assembly and it is dangerous to drive. My car is an E350 Mercedes with 78,000 miles and garage-kept. Mercedes knows of this issue and is not helping anyone with this problem. The job costs about 5000.00 to fix.

Look up ODI 11498730 at NHTSA ↗

ODI 11630893

Broken rear sub frame.

Look up ODI 11630893 at NHTSA ↗

1
ODI 11310986

OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .

Look up ODI 11310986 at NHTSA ↗

000
Suspension0
1
ODI 11532967

Purchased vehicle May 22, 2023 at Direct Auto Sales of Orlando, Florida. Approximately two and a half weeks later the subframe broke away from the support arm rendering the vehicle in an inoperable and unsafe condition. A local mechanic said this vehicle should not have been driven. He said we could have been in an accident and suffered severe injuries or even death. Mercedes Benz of South Orlando inspected the vehicle and reported the subframe, fuel tank, front and rear axles, exhaust system, support arms, motor mounts, etc need replacing. Cos…

Look up ODI 11532967 at NHTSA ↗

3
ODI 11432427

We took our car into the local Mercedes Benz Dealership at Ft. Washington, PA for a routine service and PA inspection. Our vehicle is a 2011 MB E 4 matic and has ~70K miles. We received a call stating that the rear subframe of the vehicle had failed and was not considered safe and therefore did not pass the PA state inspection. We authorized the dealership to replace the component, which was done. The dealership suggested the corrosion may be caused by salt used for removing snow. The car was garaged routinely, washed including undercarria…

Look up ODI 11432427 at NHTSA ↗

ODI 11498730

There is a hole rusted through the vehicle's rear subframe assembly and it is dangerous to drive. My car is an E350 Mercedes with 78,000 miles and garage-kept. Mercedes knows of this issue and is not helping anyone with this problem. The job costs about 5000.00 to fix.

Look up ODI 11498730 at NHTSA ↗

ODI 11630893

Broken rear sub frame.

Look up ODI 11630893 at NHTSA ↗

—0
2
ODI 11493197

I noticed fluid on the ground under my car in the driveway. Turns out it was brake fluid, the vehicle alerted me to low brake fluid. Here was a broken brake line which appears to have been caused by the subframe being rusted out. The issue is with the rear subframe on the Mercedes’ E and C class dating from 2008 on. Mine is a 2011 E class. The subframes on these vehicles rust and rot out causing issues to the brake lines and rear suspension parts rotting / rusting out due to the subframe being compromised. I’ve taken my vehicle to the deal…

Look up ODI 11493197 at NHTSA ↗

ODI 11506572

The rear subframe has prematurely rusted. It had a shear failure at speed on the highway when I applied the brakes. The rear end of the car swerved, almost causing me to crash. I did manage to decelerate the car in a controlled fashion. I did not know the rear subframe failed at the time. This was confirmed by an independent mechanic several days later. After research, it looks as though a recall has already been issued for this issue in Canada and potentially Germany. The mechanic tells me that until the issue is repaired the vehicle is unsafe…

Look up ODI 11506572 at NHTSA ↗

3
ODI 11432196

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially serious injury due to loss of directional control at high speeds. My mechanic has already replaced parts to repair this issue on at least 4 other cars …

Look up ODI 11432196 at NHTSA ↗

ODI 11490459

The rear subframe failed as a result of pre-mature corrosion while traveling at 70mph. Control of vehicle was lost and could easily have led to a multiple fatality incident if not for luck. The problem has been reproduced in many Mercedes models around this model year and Mercedes is well aware of the issue with their inferior subframe. NTSA needs to order a recall from Mercedes as class action lawsuits are going to be put together if nothing is done. There was no warning that this subframe was going to fail.

Look up ODI 11490459 at NHTSA ↗

ODI 11559920

While driving at approximately 55mph on the highway, I was required to brake for a merging vehicle who decided to make a lane change at the last second. I used my breaks, and my car did not break correctly. Instead, the car pulled the the right and locked up, it felt as though I had lost control of the car. When I went to my mechanic, I thought it was a break issue. Instead, it turns out the whole rear sub frame had rusted. When researching this issue, I found many other similar experiences. The harm that this part failure lead to was extr…

Look up ODI 11559920 at NHTSA ↗

3
ODI 11432196

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially serious injury due to loss of directional control at high speeds. My mechanic has already replaced parts to repair this issue on at least 4 other cars …

Look up ODI 11432196 at NHTSA ↗

ODI 11490459

The rear subframe failed as a result of pre-mature corrosion while traveling at 70mph. Control of vehicle was lost and could easily have led to a multiple fatality incident if not for luck. The problem has been reproduced in many Mercedes models around this model year and Mercedes is well aware of the issue with their inferior subframe. NTSA needs to order a recall from Mercedes as class action lawsuits are going to be put together if nothing is done. There was no warning that this subframe was going to fail.

Look up ODI 11490459 at NHTSA ↗

ODI 11609172

Rear subframe rusted and broken apart.

Look up ODI 11609172 at NHTSA ↗

Engine0
2
ODI 11310986

OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .

Look up ODI 11310986 at NHTSA ↗

ODI 11502501

I noticed about to 6 months or less that my car would shut off or stall after starting ignition and also hearing water sloshing behind the dashboard and the radio does not work and the rear camera goes on/off which is safety hazard, and the Engine symbol remain lighted up even after checking all components. Also, on a few occasion my floorboard in the passenger back seat would be soak and wet. I took the car to my mechanic, and he inform that the drain valve was not working properly. after doing some research on the internet I found that this …

Look up ODI 11502501 at NHTSA ↗

1
ODI 11310986

OIL COOLER LEAKING.REPAIRED ON JANUARY 2018 ,VEHICLE HAD 66724 MILES,AT MERCEDES-BENZ OF WEST HOUSTON, EVEN AFTER REPAIR THE VEHICLE STILL HAS OIL COOLER LEAK. TIMING CHAIN RATTLE , INCORRECT SIGNAL FROM CAMSHAFT HALL SENSOR. AD-BLUE TANK WITH HEATING ELEMENT CODE 20B91B. SMELL DIESEL ON VEHICLE. THE VEHICLE HAS NOW JUST 88566 MILES .

Look up ODI 11310986 at NHTSA ↗

0—
1
ODI 11683488

Brake lines rust and corrode at the plastic support clips. Brake lines are not made from quality materials. Suffrage also corroded. Suffrage was changed by dealer though when vehicle was returned the Brake lines were broken. Car entered Suffrage service with brake lines intact, rusted i wouldn't doubt but intact. When returned after changing Suffrage, brake line was broken and leaking brake fluid. Extremely dangerous to return vehicle with broken brake lines and expected Owner to drive away with no brakes. Changing brake lines was offered at a …

Look up ODI 11683488 at NHTSA ↗

1
ODI 11142617 · 96,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, [phone removed]). IT WAS UP TO THE DEALER AND WARRANTY COMPANY TO DECIDE WHO WOULD REPAIR THE POWER STEERING CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

Look up ODI 11142617 at NHTSA ↗

0
Service Brakes
1
ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

Look up ODI 11301964 at NHTSA ↗

00
2
ODI 11493197

I noticed fluid on the ground under my car in the driveway. Turns out it was brake fluid, the vehicle alerted me to low brake fluid. Here was a broken brake line which appears to have been caused by the subframe being rusted out. The issue is with the rear subframe on the Mercedes’ E and C class dating from 2008 on. Mine is a 2011 E class. The subframes on these vehicles rust and rot out causing issues to the brake lines and rear suspension parts rotting / rusting out due to the subframe being compromised. I’ve taken my vehicle to the deal…

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ODI 11506572

The rear subframe has prematurely rusted. It had a shear failure at speed on the highway when I applied the brakes. The rear end of the car swerved, almost causing me to crash. I did manage to decelerate the car in a controlled fashion. I did not know the rear subframe failed at the time. This was confirmed by an independent mechanic several days later. After research, it looks as though a recall has already been issued for this issue in Canada and potentially Germany. The mechanic tells me that until the issue is repaired the vehicle is unsafe…

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1
ODI 11683488

Brake lines rust and corrode at the plastic support clips. Brake lines are not made from quality materials. Suffrage also corroded. Suffrage was changed by dealer though when vehicle was returned the Brake lines were broken. Car entered Suffrage service with brake lines intact, rusted i wouldn't doubt but intact. When returned after changing Suffrage, brake line was broken and leaking brake fluid. Extremely dangerous to return vehicle with broken brake lines and expected Owner to drive away with no brakes. Changing brake lines was offered at a …

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—
1
ODI 11689944

Subject: Safety Concern – Mercedes-Benz E350 4MATIC (2011) Subframe and Brake Line Rust Dear [Mercedes-Benz Customer Care / NHTSA], I am writing to report a serious safety concern regarding my 2011 Mercedes-Benz E350 4MATIC. Recently, I brought my vehicle in for recall service, and during the inspection, it was discovered that: The rear subframe is broken due to rust. The brake lines are extremely rusted, and I was advised that I could lose braking control if they are not replaced immediately. The estimated repair cost exceeds $4,000. I ha…

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1
ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

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Steering0
1
ODI 11507901

Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems

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0
3
ODI 11432196

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially serious injury due to loss of directional control at high speeds. My mechanic has already replaced parts to repair this issue on at least 4 other cars …

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ODI 11490459

The rear subframe failed as a result of pre-mature corrosion while traveling at 70mph. Control of vehicle was lost and could easily have led to a multiple fatality incident if not for luck. The problem has been reproduced in many Mercedes models around this model year and Mercedes is well aware of the issue with their inferior subframe. NTSA needs to order a recall from Mercedes as class action lawsuits are going to be put together if nothing is done. There was no warning that this subframe was going to fail.

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ODI 11559920

While driving at approximately 55mph on the highway, I was required to brake for a merging vehicle who decided to make a lane change at the last second. I used my breaks, and my car did not break correctly. Instead, the car pulled the the right and locked up, it felt as though I had lost control of the car. When I went to my mechanic, I thought it was a break issue. Instead, it turns out the whole rear sub frame had rusted. When researching this issue, I found many other similar experiences. The harm that this part failure lead to was extr…

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1
ODI 11142617 · 96,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, [phone removed]). IT WAS UP TO THE DEALER AND WARRANTY COMPANY TO DECIDE WHO WOULD REPAIR THE POWER STEERING CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

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1
ODI 11689944

Subject: Safety Concern – Mercedes-Benz E350 4MATIC (2011) Subframe and Brake Line Rust Dear [Mercedes-Benz Customer Care / NHTSA], I am writing to report a serious safety concern regarding my 2011 Mercedes-Benz E350 4MATIC. Recently, I brought my vehicle in for recall service, and during the inspection, it was discovered that: The rear subframe is broken due to rust. The brake lines are extremely rusted, and I was advised that I could lose braking control if they are not replaced immediately. The estimated repair cost exceeds $4,000. I ha…

Look up ODI 11689944 at NHTSA ↗

—
3
ODI 11432196

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially serious injury due to loss of directional control at high speeds. My mechanic has already replaced parts to repair this issue on at least 4 other cars …

Look up ODI 11432196 at NHTSA ↗

ODI 11490459

The rear subframe failed as a result of pre-mature corrosion while traveling at 70mph. Control of vehicle was lost and could easily have led to a multiple fatality incident if not for luck. The problem has been reproduced in many Mercedes models around this model year and Mercedes is well aware of the issue with their inferior subframe. NTSA needs to order a recall from Mercedes as class action lawsuits are going to be put together if nothing is done. There was no warning that this subframe was going to fail.

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ODI 11507901

Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems

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Structure:Body
1
ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

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1
ODI 11507901

Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems

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0
3
ODI 11432196

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially serious injury due to loss of directional control at high speeds. My mechanic has already replaced parts to repair this issue on at least 4 other cars …

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ODI 11490459

The rear subframe failed as a result of pre-mature corrosion while traveling at 70mph. Control of vehicle was lost and could easily have led to a multiple fatality incident if not for luck. The problem has been reproduced in many Mercedes models around this model year and Mercedes is well aware of the issue with their inferior subframe. NTSA needs to order a recall from Mercedes as class action lawsuits are going to be put together if nothing is done. There was no warning that this subframe was going to fail.

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ODI 11609172

Rear subframe rusted and broken apart.

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0
1
ODI 11301964 · 95,000 mi

I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POL…

Look up ODI 11301964 at NHTSA ↗

3
ODI 11432196

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially serious injury due to loss of directional control at high speeds. My mechanic has already replaced parts to repair this issue on at least 4 other cars …

Look up ODI 11432196 at NHTSA ↗

ODI 11490459

The rear subframe failed as a result of pre-mature corrosion while traveling at 70mph. Control of vehicle was lost and could easily have led to a multiple fatality incident if not for luck. The problem has been reproduced in many Mercedes models around this model year and Mercedes is well aware of the issue with their inferior subframe. NTSA needs to order a recall from Mercedes as class action lawsuits are going to be put together if nothing is done. There was no warning that this subframe was going to fail.

Look up ODI 11490459 at NHTSA ↗

ODI 11507901

Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems

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—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Fuel smell or leak mentions

6 mentions · 2.7% of complaints

Median mileage: 69,000 mi (5 usable records).

ODI 10897482 · 69,000 mi

ALL OF A SUDDEN, ONE DAY AFTER FILLING MY TANK, THERE'S NOW AN OVERWHELMING GAS SMELL PRESENT BOTH ~20 FEET AWAY FROM VEHICLE, AND INSIDE THE CAR. IT IS SO BAD, I HAVE TO LEAVE WINDOWS DOWN FOR 20-30 MINUTES WHILE DRIVING BEFORE THE ENVIRONMENT BECOMES TOLERABLE WITH THE WINDOWS UP. I HAVE READ THAT OTHER SIMILAR E350 MODELS HAVE THIS PROBLEM, BUT MY NEWER (2011) YEAR MODEL DOESN'T APPEAR TO BE ON THE EXTENDED WARRANTY REPAIR LIST. I BELIEVE I HAVE EXACTLY THE SAME ISSUE OTHERS HAVE DESCRIBED BECAUSE THE SMELL OF GAS IS VERY STRONG AFTER A TOP-…

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ODI 11011804 · 59,000 mi

AFTER FILLING MY CAR WITH GASOLINE, I NOTICED A STRONG SWELL OF GASOLINE IN MY GARAGE WHEN I PARKED MY CAR. I HAD NEVER EXPERIENCED THE SMELL OF GASOLINE IN MY GARAGE AFTER FILLING UP MY GAS TANK IN THE PAST. I LEFT THE CAR IN THE GARAGE FOR AWHILE, BUT RETURNED TO A STRONGER SMELL OF GASOLINE. I TOOK THE CAR TO MERCEDES-BENZ OF BEVERLY HILLS IN CALIFORNIA FOR INSPECTION AND DIAGNOSIS. THE SERVICE ADVISOR INFORMED ME THAT THE FUEL FILTER SENSOR WAS BAD, AND IT MAY BE COVERED UNDER THE MANUFACTURE'S FREE RECALL DUE TO A FAULTY FUEL FILTER SENSO…

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ODI 11074205 · 60,000 mi

WHEN FILLING UP THE GAS TANK, THERE IS A STRONG GASOLINE SMELL INSIDE AND OUTSIDE THE CAR. MERCEDES HAS EXTENDED THE WARRANTY ON PREVIOUS YEARS AND OTHER MODELS BUT HAS NOT EXTENDED THE WARRANTY TO 15 YEARS FOR THIS DEFECT TO THE 2011 E350.

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Steering assistance concerns

6 mentions · 2.7% of complaints

Median mileage: 96,000 mi (5 usable records).

ODI 10948487 · 82,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP FAILED, WHICH ALLOWED METAL FRAGMENTS INTO THE POWER STEERING HOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

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ODI 11142617 · 96,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, [phone removed]). IT WAS UP TO THE DEALER AND WARRANTY COMPANY TO DECIDE WHO WOULD REPAIR THE POWER STEERING CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

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ODI 11186187 · 60,700 mi

THE STEERING WHEEL LOCKS UP WHILE DRIVING SO THAT YOU CAN'T TURN THE WHEEL. THE COLUMN SAYS IT IS IN NEUTRAL BUT YOU STILL CAN'T TURN THE WHEEL. YOU HAVE TO TURN OFF THE CAR AND RESTART IT TO BE ABLE TO TURN THE WHEEL. IT RANDOMLY OCCURS WITHOUT WARNING. IT OCCURS ON CITY STREETS AND ON THE HIGHWAY. IT HAS OCCURRED WHILE DRIVING STRAIGHT. VARIOUS SPEEDS. TOOK IT TO THE MERCEDES DEALER ON FEBRUARY 27, 2019 AND THEY COULD NOT IDENTIFY THE PROBLEM. IT HAS OCCURRED APPROXIMATELY 5 TIMES IN THE PAST 2 MONTHS.

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Warning lights and dashboard alerts

5 mentions · 2.2% of complaints

Median mileage: 86,500 mi (4 usable records).

ODI 11452300

My vehicle developed a raw fuel smell inside and outside the vehicle. Also the check engine light came on. The problem was resolved by the dealer after some time under PZEV warranty. What I am concerned with is why was this not a recall as the vehicle fuel vapors could of caused a fire in our garage or while we were operating it. Please note there was raw gas on the outside of the fuel tank.

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ODI 11478143 · 65,000 mi

The contact owns a 2011 Mercedes-Benz E350. The contact took the vehicle in for an oil change and was informed of a recall for fuel system failure. The contact stated that there was an abnormally strong fuel odor whenever there was more than ¾ tank of fuel. There were no warning lights illuminated. The vehicle was not repaired. The contact was provided with Mercedes-Benz Technical Service Bulletin Number: 2013020002. The VIN was not included in NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline). The manufacturer was not notified of the fa…

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ODI 11516754 · 180,000 mi

The contact owns a 2011 Mercedes-Benz E350. The contact stated while driving approximately 5 MPH and making a left turn from a traffic light the power steering failed to perform as needed. The contact stated that extra effort was needed to turn the steering wheel. The contact drove the vehicle to a parking lot, stopped, placed the vehicle in park(P) and turned off the vehicle and the vehicle failed to restart. The contact stated no warning light was illuminated. The contact had the vehicle towed to her residence. The vehicle had not been diagno…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

4 mentions · 1.8% of complaints

Median mileage: 38,000 mi (3 usable records).

ODI 10522362 · 11,145 mi

I WAS COMING OUT OF THE PARKING GARAGE. I PROCEEDED TO THE ENTRANCE TO GARAGE. THE STREET WAS NARROW FOR TWO CARS TO PASS BY. I MADE A RIGHT TURN FROM THE GARAGE EXIT TO THE NARROW STREET WITH 5 MPH SPEED. THERE WERE TWO CARS ABOUT 25 FEET AWAY ALREADY ON THAT STREET. THOSE TWO CARS WERE WAITING TO MAKE A LEFT OR RIGHT TURN ON MAIN STREET AT THE T JUNCTION. SUDDENLY MY CAR ACCELERATED TO 45 MPH APPROXIMATELY. I APPLIED THE BRAKE BUT THE BRAKE DID NOT EVEN SLOW DOWN THE CAR. WITH THE BRAKE NOT WORKING AND THE CAR ACCELERATING VERY FAST, T…

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ODI 10861126 · 38,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE INDEPENDENTLY WHEN AT A STOP SIGN. THE BRAKE PEDAL WAS DEPRESSED IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

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ODI 11465123 · 123,000 mi

The contact owns a 2011 Mercedes Benz E350. The contact stated while driving approximately 65 MPH and abruptly depressing the brake pedal to avoid striking a deer, the vehicle inadvertently veered to the left out of the lane almost causing a collision with another vehicle. The vehicle was taken to an independent mechanic who diagnosed that the subframe was severely rusted causing the rear subframe to fracture. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure but no assistance was provided. The fai…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Stalling or loss of power

3 mentions · 1.3% of complaints

Median mileage: 96,250 mi (2 usable records).

ODI 10783123 · 96,500 mi

VEHICLE WAS SHIFTED TO NEUTRAL, A LOUD THUMP WAS HEARD STOPPING THE CAR. VEHICLE WAS PUT BACK INTO DRIVE WITH LOSS OF POWER ULTIMATELY LEADING TO NO POWER TO THE WHEELS. DIAGNOSTIC WORK LEAD TO SEVERAL CODES RELATING TO TRANSMISSION PROBLEMS AND FAILURE.

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ODI 11142617 · 96,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, [phone removed]). IT WAS UP TO THE DEALER AND WARRANTY COMPANY TO DECIDE WHO WOULD REPAIR THE POWER STEERING CONTROL UNIT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V459000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

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ODI 11502501

I noticed about to 6 months or less that my car would shut off or stall after starting ignition and also hearing water sloshing behind the dashboard and the radio does not work and the rear camera goes on/off which is safety hazard, and the Engine symbol remain lighted up even after checking all components. Also, on a few occasion my floorboard in the passenger back seat would be soak and wet. I took the car to my mechanic, and he inform that the drain valve was not working properly. after doing some research on the internet I found that this …

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Battery drain and no-start mentions

1 mentions · 0.4% of complaints

Median mileage: 90,000 mi (1 usable records).

ODI 11387079 · 90,000 mi

MY VEHICLE IS A 2011 E350 MERCEDES ALL A & B SERVICE FROM THE SAME DEALERSHIP PARKPLACE MERCEDES. WE ARE CURRENTLY IN A PANDEMIC SO I START MY VEHICLE AND DRIVE IT AROUND ONCE OR TWICE A WEEK. I STAYS IN A SHELTERED PARKING GARAGE AREA AND LAST WEEK I STARTED MY CAR DROVE UP TO MY BUILDING RAN IN TO GET SOME GLOVES BECAUSE I WAS GOING TO STORE AND WHEN I RETURNED TO MY VEHICLE IT WOULD NOT START. PARKPLACE MERCEDES SERVICE CALLED BACK AND STATED THEY HAD TO ORDER THE PART AND IT WOULD BE HERE IN 1-2 DAYS AND COST WOULD BE $1691 FOR NEW ESL PAR…

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Hard or delayed shifting

1 mentions · 0.4% of complaints

Median mileage: 62,000 mi (1 usable records).

ODI 10969441 · 62,000 mi

THE VEHICLE INTERMITTENTLY SHIFTS ITSELF FROM DRIVE TO PARK WHILE MOVING FORWARD WHILE DECELERATING AT SLOW SPEEDS (APPROXIMATELY UNDER 5 MPH.) THERE IS A SUDDEN JERK, AND EVERYONE / EVERYTHING IN THE CAR IS THROWN FORWARD AS THE VEHICLE JUMPS TO A DEAD STOP. THIS IS QUITE DANGEROUS AND FURTHER, CAN PROBABLY CAUSE RAPID DETERIORATION OF THE VEHICLE. THE ISSUE WAS FIRST PRESENTED IN JANUARY 2017 TO THE MERCEDES DEALERSHIP IN RENO, NV WHO COULD NOT DUPLICATE THE PROBLEM, BUT CHARGED ~$140 FOR THE ANALYSIS. THEY STATED THAT THERE WAS NO RECORD…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b