Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Consequence: A sudden loss of drive power increases the risk of a crash.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Reported: 2025-05-12 (May 12, 2025) · Model years: 2023
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 C-Class, E-Class, S-Class, SL, GLC, EQE SUV, EQE, EQS SUV, and EQS vehicles that were incorrectly repaired under recall 24V-115. An incorrect fuse box that was not designed for the vehicle may have been installed.
Consequence: An incorrect fuse box can result in a sudden loss of drive power or a loss of critical safety functions such as the restraint systems or instrument cluster, increasing the risk of a crash or injury. Additionally, there could be an increased risk of a fire.
Remedy: Dealers will inspect and replace the main fuse boxes, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025050003/4.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Remedy: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
2 unique complaints in this selection. Analysis snapshot: 2026-10-01.
50.0%Usable mileage1 / 2 records
100.0%Valid incident date2 / 2 records
100.0%Valid filing date2 / 2 records
100.0%Ordered incident and filing dates2 / 2 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2023
2024
2025
Electrical System
1100.0%ODI 11614862 · 2,707 mi
The contact owns a 2023 Mercedes-Benz EQE 350 4Matic. The contact stated while driving 40 MPH, the vehicle jerked and unintendedly decelerated to 20 MPH. Several unknown warning lights were illuminated. A message advising that there was no more battery power and to pull over was displayed. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed and determined that the electrical systems had failed. The …
While driving at freeway speed, the panoramic sunroof on my 2024 Mercedes-Benz EQE 350 suddenly shattered without any impact, debris, or warning. Glass fell into the vehicle. This was a serious safety hazard. Mercedes-Benz denied warranty coverage. An independent insurance adjuster inspected the vehicle and determined the cause was defective glass, not external damage. This appears to be a manufacturing defect involving spontaneous sunroof shattering.
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
Electrical System
Too few reports for a range
2,707 mi
1 (sparse)
ODI 11614862 · 2,707 mi
The contact owns a 2023 Mercedes-Benz EQE 350 4Matic. The contact stated while driving 40 MPH, the vehicle jerked and unintendedly decelerated to 20 MPH. Several unknown warning lights were illuminated. A message advising that there was no more battery power and to pull over was displayed. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed and determined that the electrical systems had failed. The …
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
While driving at freeway speed, the panoramic sunroof on my 2024 Mercedes-Benz EQE 350 suddenly shattered without any impact, debris, or warning. Glass fell into the vehicle. This was a serious safety hazard. Mercedes-Benz denied warranty coverage. An independent insurance adjuster inspected the vehicle and determined the cause was defective glass, not external damage. This appears to be a manufacturing defect involving spontaneous sunroof shattering.
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2023: 1 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2023
0
1
1
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2023
1
0
0
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Electrical System
Unknown Or Other
Electrical System
—
0
Unknown Or Other
0
—
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
2 patterns with matching reports.
Hard or delayed shifting
1 mentions · 50.0% of complaints
Median mileage: 2,707 mi (1 usable records).
ODI 11614862 · 2,707 mi
The contact owns a 2023 Mercedes-Benz EQE 350 4Matic. The contact stated while driving 40 MPH, the vehicle jerked and unintendedly decelerated to 20 MPH. Several unknown warning lights were illuminated. A message advising that there was no more battery power and to pull over was displayed. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed and determined that the electrical systems had failed. The …
The contact owns a 2023 Mercedes-Benz EQE 350 4Matic. The contact stated while driving 40 MPH, the vehicle jerked and unintendedly decelerated to 20 MPH. Several unknown warning lights were illuminated. A message advising that there was no more battery power and to pull over was displayed. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed and determined that the electrical systems had failed. The …