Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Consequence: A sudden loss of drive power increases the risk of a crash.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Remedy: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
3 unique complaints in this selection. Analysis snapshot: 2026-10-01.
0.0%Usable mileage0 / 3 records
100.0%Valid incident date3 / 3 records
100.0%Valid filing date3 / 3 records
100.0%Ordered incident and filing dates3 / 3 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2023
2024
2025
Air Bags
00.0%
No examples available for this selection.
150.0%ODI 11766723
Since January 2025, the front passenger occupant-classification system on my 2024 Mercedes-Benz EQE 350 intermittently fails to detect a properly seated adult occupant and instead displays "Passenger Airbag Disabled" on the instrument cluster. When this occurs, the system misclassifies an occupied seat as empty/child and deactivates the front passenger airbag , meaning the airbag would not deploy for that occupant in a crash. I have presented the vehicle to Mercedes-Benz of Chantilly five times for this defect: - Jan 8–14, 2025 (RO 268946, 4,4…
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
The panoramic sunroof on the vehicle just expoded and shatter for no apparent reason, sending pieces of glass on the sunroof sun screen. Sounded like a shotgun blast when this occured. It occured on 10/23/25 at 2:00 in the afternoon while driving on a side street in my neighboorhood. Vehicle taken to dealership on 10/24/25 for repair, dealer would not acknowledge a failure with the sunroof glass, but could not find what caused the damaged and blamed in on a rock. This glass was not damaged and literally exploded when the incident occured …
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
No usable records for this analysis.
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
The panoramic sunroof on the vehicle just expoded and shatter for no apparent reason, sending pieces of glass on the sunroof sun screen. Sounded like a shotgun blast when this occured. It occured on 10/23/25 at 2:00 in the afternoon while driving on a side street in my neighboorhood. Vehicle taken to dealership on 10/24/25 for repair, dealer would not acknowledge a failure with the sunroof glass, but could not find what caused the damaged and blamed in on a rock. This glass was not damaged and literally exploded when the incident occured …
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
Since January 2025, the front passenger occupant-classification system on my 2024 Mercedes-Benz EQE 350 intermittently fails to detect a properly seated adult occupant and instead displays "Passenger Airbag Disabled" on the instrument cluster. When this occurs, the system misclassifies an occupied seat as empty/child and deactivates the front passenger airbag , meaning the airbag would not deploy for that occupant in a crash. I have presented the vehicle to Mercedes-Benz of Chantilly five times for this defect: - Jan 8–14, 2025 (RO 268946, 4,4…
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2023: 1 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2023
0
0
1
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2023
1
0
0
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Air Bags
Electrical System
Service Brakes
Unknown Or Other
Visibility/Wiper
Air Bags
—
0
0
0
0
Electrical System
0
—
1ODI 11709572
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
1 patterns with matching reports.
Stalling or loss of power
1 mentions · 33.3% of complaints
Median mileage: Unavailable (0 usable records).
ODI 11709572
I am filing a safety complaint regarding my 2023 Mercedes-Benz EQE 350+, which has repeatedly shut down while driving, causing loss of power and reduced braking assistance. This defect has occurred at least five (5) times since I leased the vehicle and has not been corrected despite multiple repair attempts by Mercedes-Benz dealerships. The most serious incident occurred on December 30, 2025, when the vehicle shut down while I was actively driving. The dashboard displayed multiple warning messages including “Towing not permitted – see operator…