| Engine | 12.5%ODI 11698005While driving, the vehicle’s serpentine/fan belt snapped. The loose belt struck and pulled out a sensor plug. Immediately the engine shut down and was later found to be seized. The vehicle had no prior warnings or known issues and was maintained according to manufacturer recommendations. There were no other warning signs ahead, the car is always maintained. I have records of all the maintenance, and there was not a single Check engine light, or any other kind of issue. Consequence: Engine seized, vehicle not drivable, substantial repair or repl… Look up ODI 11698005 at NHTSA ↗ | 00.0%No examples available for this selection. | 3337.1%ODI 11317320 · 4,000 miTL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT OR AT A STOP SIGN, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT WHILE SHIFTING INTO GEARS, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING ON THE HIGHWAY AT UNDISCLOSED SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE BECAME PROGRESSIVELY WORSE AND THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PRINCETON LOCATED AT (2910 IS-1, LAWRENCEVILLE, NJ 08648), WHERE IT WAS DIAG… Look up ODI 11317320 at NHTSA ↗ | 2245.8%ODI 11391145 · 1,000 miWE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT ME. MERCEDES DEAD. NO HAZARD LIGHTS. I STAY IN DANGEROUS TRAFFIC ONE HOUR FOR MERCEDES ROAD ASSISTANCE. I CALL FROM MY CEL PHONE, NO ENERGY IN THE CAR?! AFTER ONE HOUR THE LIGHTS OF CAR START??!!! THIS WAS AT 6:45 AM (NIGHT). AFTER 7 MINUTES, THE CAR… Look up ODI 11391145 at NHTSA ↗ | 720.0%ODI 11524942I am writing to report a problem with my 2022 Mercedes GLE 350 4Matic. A metallic ticking noise originates from the engine compartment during acceleration, with the noise diminishing as speed increases. This effect creates a deceptive sense that the issue disappears at higher speeds, potentially encouraging faster driving. Mercedes-Benz dealer technicians acknowledged the issue following an inspection of the engine and turbo. Despite this, they recommended reporting the problem to Mercedes Corp. and maintaining that the sound is normal, even s… Look up ODI 11524942 at NHTSA ↗ | 00.0%No examples available for this selection. | 114.3%ODI 11571898Low coolant warning light came on while driving. Parked car in garage and found engine coolant all over garage floor. Contacted dealer, topped off coolant per conversation with service advisor and drove car to dealership. Dealer found that a rock had entered through one of the grille openings and damaged the front radiator. Estimate of repairs was $2,037 which Mercedes offered to cover $1,000 of the repair. Concern is that this may very well happen again due to the design of the grille. Look up ODI 11571898 at NHTSA ↗ |
|---|
| Electrical System | 615.0%ODI 11307432 · 2,076 miONGOING ISSUE WITH THE INFORMATION MONITOR FREEZING, PARTICULAR TO THE NAVIGATION FUNCTION. SHUTS DOWN AND ATTEMPTS TO REBOOT REPEATEDLY. MB ATTEMPTED A FIX RE SOFTWARE, HOWEVER, ISSUE CONTINUES. SHUTTING OFF THE ENGINE, LEAVING PARKED FOR AN HOUR OR TWO DOES NOT CORRECT THE SYSTEM. MAY OCCUR SHORTLY AFTER BACKING OUT OF THE GARAGE OR SHORTLY AFTER BEGINNING TO DRIVE. OVERNIGHT PARKING SEEMS TO CORRECT THE IMMEDIATE ISSUE. DURING THIS TIME, ONLY OTHER FUNCTION THAT OPERATES IS THE RADIO; CANNOT USE VOICE COMMANDS, TELEPHONE BLUETOOTH, ETC… Look up ODI 11307432 at NHTSA ↗ | 00.0%No examples available for this selection. | 2224.7%ODI 11325183 · 900 miHAVE HAD INTO DEALERSHIP MULTIPLE TIMES FOR RADIO/BACKUP CAMERA /NAVIGATION SCREEN GOES BLANK AND DOES NOT APPEAR FOR SOMETIMES UP TO 1-2 DAYS CAR HAD BEEN TURNED OFF PRIOR. *TR Look up ODI 11325183 at NHTSA ↗ | 918.8%ODI 11391145 · 1,000 miWE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT ME. MERCEDES DEAD. NO HAZARD LIGHTS. I STAY IN DANGEROUS TRAFFIC ONE HOUR FOR MERCEDES ROAD ASSISTANCE. I CALL FROM MY CEL PHONE, NO ENERGY IN THE CAR?! AFTER ONE HOUR THE LIGHTS OF CAR START??!!! THIS WAS AT 6:45 AM (NIGHT). AFTER 7 MINUTES, THE CAR… Look up ODI 11391145 at NHTSA ↗ | 411.4%ODI 11527450 · 7,600 miThe contact owns a 2022 Mercedes-Benz GLE350. The contact stated that after his wife placed the key fob in the interior of the vehicle and closed the door, the vehicle inadvertently locked the doors. As a result, the contact stated that his young child was locked inside the vehicle with no way for his wife to remove him from the vehicle. The contact’s wife was able to instruct the toddler how to unlock the vehicle using the key fob. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehic… Look up ODI 11527450 at NHTSA ↗ | 213.3%ODI 11589317I have been getting Battery Monitor - Charge status very low warnings for the past month and they occur at any moment, including while driving the car. The warning then states for me to stop and pull the car over so it can charge up. MESSAGE: 12V Battery The battery's state of charge is very low. The Remote Services are no longer available - in order to reduce your vehicle's energy consumption. The ability to start and access your vehicle may be restricted. For details of how to charge your 12V battery, refer to the Operator's Manual for yo… Look up ODI 11589317 at NHTSA ↗ | 114.3%ODI 11586214Traffic Sign Assist does not display road signs or Speed Limit signs after purchasing $300 option Look up ODI 11586214 at NHTSA ↗ |
|---|
| Unknown Or Other | 512.5%ODI 11316741 · 20,004 miWHILE DRIVING ON A LOCAL ROAD CLOSE TO MY HOUSE, THE VEHICLE STARTED SHOWING LOT OF ALERTS AND SUDDENLY THE PARKING BRAKE WAS ENGAGED AUTOMATICALLY WHICH STOPPED THE VEHICLE. LUCKILY, THE VEHICLE SPEED WAS VERY SLOW AS IT WAS EVENING AND RAINING WITH GOOD AMOUNT OF TRAFFIC ON THE LOCAL FORD ROAD. THIS WAS VERY SCARY, AD THINKING IF THIS HAD HAPPENED ON A HIGHWAY, THIS WOULD HAVE BEEN LIFE THREATENING. THE VEHICLE WAS TOWED TO THE MB ANN ARBOR MI DEALERSHIP WHICH IT WAS WORKED ON FOR ALMOST A MONTH. THE ISSUE WAS CONFIRMED, PLEASE SEE ATTACHED,… Look up ODI 11316741 at NHTSA ↗ | 00.0%No examples available for this selection. | 1213.5%ODI 11404691 · 6,615 miDISPLAY INDICATED 'SYSTEM SUSPENDED' TWICE TODAY. CONCERNED ? BUT SUV DROVE FINE Look up ODI 11404691 at NHTSA ↗ | 918.8%ODI 11484818There is water ingress on the driver side front door/seat area. There are growing water stains and a mildew smell. We are concerned the water ingress could cause and electrical issue and fire. Look up ODI 11484818 at NHTSA ↗ | 720.0%ODI 11497378The vehicles sunroof is starting to separate from the vehicle were it closes. Glass is sticking up and the front of the car where the glass starts is cracking all the way across. The safety is that the glass can implode and cause damage to me (driver) or passenger, piece could fly off into traffic and cause an accident and it is unsafe to drive without a roof because of the elements. I have made an appointment with a dealership and reported it to Mercedes. There was no warnings prior to when it appeared other than a crackling sound when I c… Look up ODI 11497378 at NHTSA ↗ | 533.3%ODI 11519220Key Fob is way too sensitive! Unlock doors, lift gate, and windows when it’s placed in front pants pockets. Key must be placed in your shirt or upper jacket pockets to avoid vehicle being unlocked and stolen! Lift gate and will could open causing damage to garage door or hitting walls depending on your parking structure. It’s a concern when parking at shopping centers. Vehicle may unlock if key fob is placed in front pants pockets! Look up ODI 11519220 at NHTSA ↗ | 342.9%ODI 11543713The glass pane between my windshield and my dual-pane panoramic sunroof exploded while parked in my garage in the middle of the night. This car is not even 2 months old yet, has never been damaged and could have killed me had it randomly exploded while I was driving. Look up ODI 11543713 at NHTSA ↗ |
|---|
| Power Train | 615.0%ODI 11482825Cannot shift gear to Reverse or Neutral, after car is completely stopped by pushing brake pedal and keep firmly pushing the brake pedal. After firmly press the brake pedal, tried to move hear selector to Reverse or Neutral, but did not work. Tried to above step more than five times at the moment of incident, but did not work. If takes off the foot from the pedal, the car Restart the engine, then I was able to move the gear to Reverse or Neutral The case has occurred three times, an year ago (Summer, 2021), Aug 2022, Sep 3, 2022. Q:How was you… Look up ODI 11482825 at NHTSA ↗ | 00.0%No examples available for this selection. | 66.7%ODI 11266982 · 100 miTL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION MADE THUMPING AND REVVING NOISES AND ALSO JOLTED WHEN DECELERATING AND SHIFTING INTO FIRST GEAR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF LANCASTER (5100 MAIN ST, EAST PETERSBURG, PA) WHERE THE TRANSMISSION WAS REPROGRAMMED, AND THE VALVE BODY AND TRANSMISSION FLUIDS WERE CHANGED; HOWEVER, THE FAILURES CONTINUED. THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ATLANTIC CITY (6623 EAST BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ) WHERE THE TRANSMISSIO… Look up ODI 11266982 at NHTSA ↗ | 48.3%ODI 11672109While driving at about 55mph on road with one lane going each way, the car engine shut off, all instrument displays went off. There was no check engine light, warning or noise. I was almost rear ended by a car behind me. The car behind me swerved barely missing me, but almost hit oncoming traffic. Once car was on side of road it would not start. I tried to jump car battery with NOCO jump starter and it did not work. Instrument display did not come on, car transmission stuck in Drive. After testing battery with digital voltmeter it showed 12.6V,… Look up ODI 11672109 at NHTSA ↗ | 38.6%ODI 11528270My 2022 Mercedes GLE 350 With distronic adaptive cruise control accelerates with the cruise control disabled. It's happened about a dozen times since I purchased the vehicle in September of 2022. All acceleration issues occurred at low speed while turning. Right after I release the brake while turning my car accelerates like the distronic cruise control is engaged eventhough I just braked and it's disengaged. I have to quickly hit the brakes to disengage the accelration. Look up ODI 11528270 at NHTSA ↗ | 213.3%ODI 11605282The vehicle, while on (P)ark, will move forward on its own. The vehicle will move either millimiters at a time or up to a quarter inch in a single incident. These incidents are continuous in nature and can be duplicated by simply putting the vehicle in Park after driving it shortly after start. The vehicle has been taken in several times to the dealership, where the Service Director has claimed that they cannot replicate the issue. Mercedes Benz refuses to address the issue as the vehicle is not producing any fault codes. I have videos and… Look up ODI 11605282 at NHTSA ↗ | 00.0%No examples available for this selection. |
|---|
| Service Brakes | 512.5%ODI 11316741 · 20,004 miWHILE DRIVING ON A LOCAL ROAD CLOSE TO MY HOUSE, THE VEHICLE STARTED SHOWING LOT OF ALERTS AND SUDDENLY THE PARKING BRAKE WAS ENGAGED AUTOMATICALLY WHICH STOPPED THE VEHICLE. LUCKILY, THE VEHICLE SPEED WAS VERY SLOW AS IT WAS EVENING AND RAINING WITH GOOD AMOUNT OF TRAFFIC ON THE LOCAL FORD ROAD. THIS WAS VERY SCARY, AD THINKING IF THIS HAD HAPPENED ON A HIGHWAY, THIS WOULD HAVE BEEN LIFE THREATENING. THE VEHICLE WAS TOWED TO THE MB ANN ARBOR MI DEALERSHIP WHICH IT WAS WORKED ON FOR ALMOST A MONTH. THE ISSUE WAS CONFIRMED, PLEASE SEE ATTACHED,… Look up ODI 11316741 at NHTSA ↗ | 00.0%No examples available for this selection. | 55.6%ODI 11474795front brakes make a grinding metal noise during slow motion applying breaks. i been in to the dealer ship multiple times about the issue and they replace the breaks pad and rotor , still have the same issue time down the road. Look up ODI 11474795 at NHTSA ↗ | 36.3%ODI 11404630 · 2,000 miWHILE THE CAR IS IN PARK AND IDLING, THE VEHICLE WILL NUDGE FORWARD REPEATEDLY. THE CAR DEALERSHIP APPEARS RATHER CAVALIER ABOUT THIS ISSUE BUT IT LEADS TO LITTLE TRUST WITH THE VEHICLE. THE CURRENT MINDSET IS THAT AT SOME POINT THE VEHICLE MAY PROPELL MORESO THAN A NUDGE UNEXPECTEDLY CAUSING A SAFETY ISSUE. Look up ODI 11404630 at NHTSA ↗ | 12.9%ODI 11656143I dropped my [XXX] to a class and was driving the car to run an errand, when I experienced a sudden and total brake failure. The first couple of times I hit the brakes, it felt a little too squishy, but I could still stop the car. Within two minutes, by the time I got to the next traffic light, I was unable to stop the car. Luckily I was at low speed and was able to turn into a residential neighborhood immediately and somehow stop the vehicle within a reasonable distance. Fortunately, the street I turned into, had no cars parked nearby. This w… Look up ODI 11656143 at NHTSA ↗ | 320.0%ODI 11571666 · 6,000 miThe contact owns a 2023 Mercedes Benz GLE 350. The contact stated while coming off the highway at 15-20 MPH, she made a left into her community. The brake stopped to the floor and the seat belt restrained her without cause. The Automatic Emergency Braking (AEB) displayed illuminated when no collision occurred., no other warning lights illuminated. The contact drove the vehicle to the dealer with no issues. The vehicle has not been repaired, awaiting a diagnostic. The manufacturer was not made aware of the failure yet. The approximate fa… Look up ODI 11571666 at NHTSA ↗ | 00.0%No examples available for this selection. |
|---|
| Fuel/Propulsion System | 25.0%ODI 11617052The vehicle will not turn over and start. Unable to drive to work, water accumulated in the back spare tire area. No warning or alerts appeared on the dash the vehicle would not turn over. Look up ODI 11617052 at NHTSA ↗ | 00.0%No examples available for this selection. | 55.6%ODI 11435476When my wife got into vehicle first thing in the morning after it sitting all night in the garage, she smelled a foul smell. As she was driving, she opened all the windows to dissipate the smell and turned in the heater because wit was cold that morning. After about ten to twelve minutes of driving, she noticed the check engine light came on and the car started shaking. She pulled over and exited vehicle. As soon as she got out the vehicle started smoking and caught fire. The vehicle is a total loss. Look up ODI 11435476 at NHTSA ↗ | 24.2%ODI 11391145 · 1,000 miWE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT ME. MERCEDES DEAD. NO HAZARD LIGHTS. I STAY IN DANGEROUS TRAFFIC ONE HOUR FOR MERCEDES ROAD ASSISTANCE. I CALL FROM MY CEL PHONE, NO ENERGY IN THE CAR?! AFTER ONE HOUR THE LIGHTS OF CAR START??!!! THIS WAS AT 6:45 AM (NIGHT). AFTER 7 MINUTES, THE CAR… Look up ODI 11391145 at NHTSA ↗ | 411.4%ODI 11574511The engine stalls for no reason. The transmission does not fully downshift in certain conditions, causing the engine to stall. Look up ODI 11574511 at NHTSA ↗ | 16.7%ODI 11605282The vehicle, while on (P)ark, will move forward on its own. The vehicle will move either millimiters at a time or up to a quarter inch in a single incident. These incidents are continuous in nature and can be duplicated by simply putting the vehicle in Park after driving it shortly after start. The vehicle has been taken in several times to the dealership, where the Service Director has claimed that they cannot replicate the issue. Mercedes Benz refuses to address the issue as the vehicle is not producing any fault codes. I have videos and… Look up ODI 11605282 at NHTSA ↗ | 00.0%No examples available for this selection. |
|---|
| Vehicle Speed Control | 37.5%ODI 11128546 · 300 miCRUISE CONTROL SPEED CANNOT BE CLEARED UNLESS CAR IS STOPPED AND ENGINE TURNED OFF. ONCE SPEED IS SET, THE CRUISE CONTROL CAN BE DISENGAGED, BUT THE SPEED SET CANNOT BE CANCELED. EXAMPLE, SPEED IS SET AT 65MPH. IF CRUISE CONTROL IS DISENGAGED, AND THEN ENGAGED AGAIN, IT WILL AUTOMATICALLY ACCELERATE TO 65MPH. THE ONLY WAY TO DECREASE SPEED IS TO REPEATEDLY TAP THE LEVER TO DECREASE SPEED BY 5MPH/TAP. THIS IS UNSAFE AND VERY DISCONCERTING IF YOU ARE TRYING TO SET THE CRUISE FOR A LOWER SPEED SPEED THAN PREVIOUSLY SET. I CONFIRMED THIS PROB… Look up ODI 11128546 at NHTSA ↗ | 00.0%No examples available for this selection. | 55.6%ODI 11337538 · 1,500 miI SET THE DISTRONIC CRUISE CONTROL TO 45 MPH. IT SUDDENLY RESET ITSELF TO 70 MPH AND STARTED TO QUICKLY ACCELERATE TO 70 MPH WHILE SHOWING THE SPEED LIMIT TO BE 70 MPH WHEN THE POSTED SPEED LIMIT WAS 45 MPH. I RESET THE CRUISE CONTROL TO 45 MPH. WHEN THE POSTED SPEED LIMIT WENT TO 50 MPH, THE CAR QUICKLY STARTED ACCELERATING TO 80 MPH AND SHOWED THE SPEED LIMIT TO BE 80 MPH ON THE DASHBOARD DIGITAL DISPLAY. I QUICKLY SLAMMED ON THE BRAKES TO REGAIN CONTROL. I FINALLY FIGURED OUT THAT UNDER THE SQUARE SPEED LIMIT SIGN, WAS A ROUND KILOMETER… Look up ODI 11337538 at NHTSA ↗ | 12.1%ODI 11718456The vehicle has repeatedly experienced a sudden loss of acceleration, entering a reduced-power state while driving. Most recently, this occurred less than one week after I was advised that the issue had been fully resolved through a relay replacement. Critically, these incidents have occurred while my [XXX] child was in the vehicle, creating an unsafe and unacceptable situation. Below is a summary of the work that was done to resolve the safety concern. October: Drivetrain/Powertrain control unit internal fault Replacement of gateway/powert… Look up ODI 11718456 at NHTSA ↗ | 25.7%ODI 11528270My 2022 Mercedes GLE 350 With distronic adaptive cruise control accelerates with the cruise control disabled. It's happened about a dozen times since I purchased the vehicle in September of 2022. All acceleration issues occurred at low speed while turning. Right after I release the brake while turning my car accelerates like the distronic cruise control is engaged eventhough I just braked and it's disengaged. I have to quickly hit the brakes to disengage the accelration. Look up ODI 11528270 at NHTSA ↗ | 213.3%ODI 11690368First incident on I5 around exit 186 9 car was cruise control was on. Speed was set at 65. Car was accelerating from 60 to 65 but all of a sudden it slams on the brakes when no car was in front from 60ish to 45. Almost caused the car in the back to hit us. Multiple incident of cruise control on and while automatic lane change it would hit the breaks mid lane change when no other car is present ( especially when the interstate is curving). Going i5 north express lane. Cruise control on there was dotted lines for left exit. Car would was pushed… Look up ODI 11690368 at NHTSA ↗ | 00.0%No examples available for this selection. |
|---|
| Forward Collision Avoidance: Automatic Emergency Braking | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 55.6%ODI 11399152 · 12,000 miI HAVE HAD THREE INSTANCES I BELIEVE THE COLLISION AVOIDANCE SYSTEM FAILED IN MY NEW CAR. THE FIRST INSTANCE WAS A WRONG WAY DRIVER COMING TOWARDS ME ON A FREEWAY OFFRAMP. I ESTIMATE THAT WE WERE WITHIN ABOUT 30 FEET OF EACH OTHER AND TRAVELING APPROXIMATELY 30MPH WHEN WE BOTH QUICKLY SWERVED TO AVOID A COLLISION. NO WARNING AND NO AUTOMATIC BRAKING OCCURRED. THE NEXT TWO INSTANCES BOTH INVOLVED DRIVING AT NIGHT ON SURFACE STREETS IN WHICH I LAST MINUTE BRAKED TO AVOID HITTING STOPPED CARS IN FRONT OF ME. I WOULD APPROXIMATE MY RATE OF SP… Look up ODI 11399152 at NHTSA ↗ | 36.3%ODI 11534284I reported multiple times to Mercedes USA that the vehicle was experiencing electrical issues as I was periodically loosing power and/or control over the vehicle. The vehicle was returned twice to the dealership but the problem always came back pretty much immediately. On the day of the accident, I was driving the vehicle on a straight road. The road was a little bit humid as it has been raining few minutes/hours before but it wasn't raining at the time I was driving. I was maintaining a speed of 55mph (speed limit on this portion of the road).… Look up ODI 11534284 at NHTSA ↗ | 00.0%No examples available for this selection. | 320.0%ODI 11519220Key Fob is way too sensitive! Unlock doors, lift gate, and windows when it’s placed in front pants pockets. Key must be placed in your shirt or upper jacket pockets to avoid vehicle being unlocked and stolen! Lift gate and will could open causing damage to garage door or hitting walls depending on your parking structure. It’s a concern when parking at shopping centers. Vehicle may unlock if key fob is placed in front pants pockets! Look up ODI 11519220 at NHTSA ↗ | 00.0%No examples available for this selection. |
|---|