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U.S. public vehicle records

2011 Mercedes-Benz ML350 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

111 owner complaints analyzed

3 distinct recall campaigns

65,000 mi median reported failure mileage

Scope: 2011 model year. Data updated: . 37 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 59 of 111 complaints (53.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior2421.6%
Transmission and shifting43.6%
Engine operation43.6%
Electrical and battery issues32.7%
Fuel system concerns21.8%
Steering behavior10.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
59
Electrical System
15
Service Brakes, Hydraulic
11
Service Brakes
9
Engine
7
Power Train
6
Unknown Or Other
4
Exterior Lighting
3
Component breakdown data
CategoryCount
Air Bags59
Electrical System15
Service Brakes, Hydraulic11
Service Brakes9
Engine7
Power Train6
Unknown Or Other4
Exterior Lighting3

Air Bags: 59; Electrical System: 15; Service Brakes, Hydraulic: 11; Service Brakes: 9; Engine: 7; Power Train: 6; Unknown Or Other: 4; Exterior Lighting: 3

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
4
25,000 to 49,999
3
50,000 to 74,999
13
75,000 to 99,999
9
100,000 to 149,999
7
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,0004
25,000 to 49,9993
50,000 to 74,99913
75,000 to 99,9999
100,000 to 149,9997
150,000 and above1

Under 25,000: 4; 25,000 to 49,999: 3; 50,000 to 74,999: 13; 75,000 to 99,999: 9; 100,000 to 149,999: 7; 150,000 and above: 1

50,000 to 74,999 miles has the most reports with usable mileage (13). 74 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2012
2
2013
2
2014
1
2015
2
2016
15
2017
24
2018
24
2019
15
2020
2
2021
2
2022
6
2023
6
2024
3
2025
3
2026
4
Complaints over time data
CategoryCount
20122
20132
20141
20152
201615
201724
201824
201915
20202
20212
20226
20236
20243
20253
20264

2012: 2; 2013: 2; 2014: 1; 2015: 2; 2016: 15; 2017: 24; 2018: 24; 2019: 15; 2020: 2; 2021: 2; 2022: 6; 2023: 6; 2024: 3; 2025: 3; 2026: 4

Pattern summary

Air Bags leads the component reports. Braking behavior appears in 24 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Engine operation appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10458253 · 2012-05-13 (May 13, 2012)

THE CAR WAS ON AN INCLINE IN MY DRIVEWAY. IT HAS THE TRANSMISSION SHIFT LEVER ON THE COLUMN, AND I HAD BEEN BACKING DOWN THE DRIVEWAY. I STOPPED PLACED THE CAR IN PARK AND GOT OUT WITH THE ENGINE RUNNING TO MOVE SOMETHING. THE CAR SAT IN PLACE FOR APPROXIMATELY 10 SECONDS AND THEN SPONTANEOUSLY TOOK OFF AT APPROXIMATELY 5MILES/HOUR. FORTUNATELY MY DAUGHTER WAS STANDING ON THE DRIVER SIDE OF THE CAR IN FRONT AND SAW THE CAR ROLLING FORWARD, JUMPED IN AND HIT THE BRAKES JUST AS THE CAR STRUCK ONE OF OTHER CARS ON THE DRIVEWAY. THE SHIFT LE…

Owner-reported narrative. 15,550 miles reported. Look up ODI 10458253 at NHTSA ↗

Owner report 10786124 · 2015-10-26 (October 26, 2015)

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ ML350. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE UNINTENTIONALLY ACCELERATED. THE ESP TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE AND SIDE SWIPED A SECOND VEHICLE. THE VEHICLE TURNED 360 DEGREE AND THEN CRASHED INTO AN UTILITY POLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE TO LOCATE THE FAILURE. THE FRONT END…

Owner-reported narrative. 44,000 miles reported. Look up ODI 10786124 at NHTSA ↗

Owner report 10732120 · 2015-07-06 (July 6, 2015)

WITH THE GEAR SELECTOR IN PARK AND THE PASSENGER SIDE FRONT SEAT OCCUPIED, THE VEHICLE ROLLED BACKWARDS FROM A 4.4 PERCENT GRADE AND OVERTURNED AS IT PROCEEDED DOWNHILL. INSPECTION OF THE TRANSMISSION PARKING GEAR REVEALED THAT THE PARKING PAWL HAD BEEN ACTIVATED BUT DID NOT ENGAGE A PARKING GEAR SLOT. THIS INCIDENT WAS ATTRIBUTED TO EXCESSIVE ANGLE ON THE PARKING GEAR SLOT SIDES, AN UNDERPOWERED PRESSURE SPRING IN THE PARK INTERLOCK MECHANISM, OR A COMBINATION OF BOTH OF THESE CONDITIONS. THESE CONDITIONS PERMITTED THE PARKING PAWL TO BE RE…

Owner-reported narrative. 2,432 miles reported. Look up ODI 10732120 at NHTSA ↗

Owner report 11023516 · 2017-09-14 (September 14, 2017)

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AT THE TIME OF THE FAILURE, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS EVENTUALLY TOWED TO THE LOCAL MERCEDES DEALER (JAMES MOTOR COMPANY (2440 RICHMOND RD, LEXINGTON, KY 40502, [phone remo…

Owner-reported narrative. 100,000 miles reported. Look up ODI 11023516 at NHTSA ↗

Owner report 11102382 · 2018-06-18 (June 18, 2018)

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE VEHICLE STALLED. IN ADDITION, THE SRS AND ABS WARNING INDICATORS ILLUMINATED, AND THE SIDE VIEW AND BLIND SIDE INDICATORS WERE INOPERABLE. THE GEAR SHIFTER FAILED TO ENGAGE IN THE PARK POSITION. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.

Owner-reported narrative. 95,000 miles reported. Look up ODI 11102382 at NHTSA ↗

Owner report 11298140 · 2020-01-09 (January 9, 2020)

THE BACK GATE LIGHTS ON ML350 STOPPED WORKING. ACCORDING TO MERCEDES DEALERSHIP, THE BACK LIGHT(BRAKE LIGHTS) ASSEMBLIES ARE ALL CORRODED AND NEED TO BE REPLACED. I ASKED HOW IS THIS POSSIBLE AND THEY STATED THAT THEY DIDN'T KNOW AND THAT THERE WAS NO WATER DAMAGE. I HAVE ALSO HAD FRONT LIGHT ISSUES AS WELL, WITH BULBS BURNING OUT FREQUENTLY. THE LIGHT ASSEMBLY WIRING IS DEFECTIVE. MERCEDES DEALERSHIP IS HAVING ME PAY TO REPLACE THE LIGHT ASSEMBLIES EVEN THOUGH THIS MUST BE SOME SORT OF DEFECT.

Owner-reported narrative. Look up ODI 11298140 at NHTSA ↗

Owner report 11317721 · 2020-03-12 (March 12, 2020)

I PUT MY KEY INTO THE IGNITION AND IT WOULD NOT START. I HAD A TOW TRUCK TO COME AND GET MY VEHICLE AND THEY CHARGED THE VEHICLE AND WOULD NOT GO INTO NEUTRAL OR DRIVE. I KNOW THAT I PROBABLY NEED A NEW BATTERY BUT THIS WAS SCARY.

Owner-reported narrative. Look up ODI 11317721 at NHTSA ↗

Owner report 10958994 · 2017-03-06 (March 6, 2017)

THE CAR CAUGHT FIRE AND BURNT. THE SMOKE WERE FIRST SPOTTED FROM THE PASSENGER A/C VENT WHILE DRIVING FROM THE SCHOOL TO THE TEACHER'S HOUSE (LESS THAN 1 MILE DISTANCE). WITHIN MINUTES THE FIRE STARTED FROM THE GLOVE BOX OR PASSENGER AC VENT AREA. THE FIRE SPREAD TO THE BACK OF THE CAR IN LESS THAN 10 MINUTES. THE FIREFIGHTERS WERE THERE TO PUT OUT THE FIRE BEFORE IT GOT THE CHANCE TO GET TO THE FUEL TANK.

Owner-reported narrative. 56,000 miles reported. Look up ODI 10958994 at NHTSA ↗

Owner report 11509505 · 2023-02-28 (February 28, 2023)

The contact owns a 2011 Mercedes-Benz ML350. The contact stated while driving 45 MPH, the contact noticed that the check engine warning light was illuminated. The contact stated that the message indicating an EVAP leak was displayed. The contact checked and noticed that there was a leak underneath the vehicle coming from the fuel tank. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 114,000.

Owner-reported narrative. 114,000 miles reported. Look up ODI 11509505 at NHTSA ↗

Owner report 10885153 · 2016-07-15 (July 15, 2016)

FUEL LINE TEAR CAUSING ME TO LOSE CONTROL. WHEN STOPPED FUEL WAS RUNNING FROM UNDER MY VEHICLE, COVERED MOTOR AND ALL OVER CAR. LUCKILY IT IS A BLUE TEC MERCEDE NOT A GAS. VERY FRIGHTENING. DRIVING 55 MILES PER HOUR HIGHWAY. NO SMELL THAT I REMEMBER, JUST LOSS OF CONTROL STEERING. I THOUGHT IT WAS A POWER STEERING PROBLEM.

Owner-reported narrative. Look up ODI 10885153 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

111 unique complaints in this selection. Analysis snapshot: 2026-10-02.

33.3%Usable mileage37 / 111 records
100.0%Valid incident date111 / 111 records
100.0%Valid filing date111 / 111 records
100.0%Ordered incident and filing dates111 / 111 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201020112012201320142015
Air Bags
6766.3%
ODI 10456346 · 60,071 mi

WHEN MAKING A LEFT HAND TURN ON CITY ROAD, APROX 25MPH THE PASSENGER HEADREST SRS SYSTEM MALFUNCTIONED AND SPRUNG OPEN HITTING PASSENGER IN BACK OF HEAD CAUSING NECK INJURY. *TR

Look up ODI 10456346 at NHTSA ↗

5953.2%
ODI 10496117

WE PURCHASED A NEW MERCEDES ML 350 IN OCTOBER OF 2011, IN THE PAST YEAR IT HAS HAD THREE AIRBAG FAILURES. EACH TIME THE DIAGNOSTICS SYSTEM ALERTS AN AIRBAG FAILURE WE HAVE IT REPLACED BY THE DEALERSHIP, BUT I HAVE LOST ALL CONFIDENCE IN THE VEHICLES SAFETY EQUIPMENT. WILL THESE AIRBAGS ACTUALLY OPERATE IN THE EVENT OF A COLLISION? *TR

Look up ODI 10496117 at NHTSA ↗

23.1%
ODI 10897188 · 43,000 mi

MY VEHICLE CAME WITH ERROR MESSAGE "FRONT LEFT SRS MALFUNCTION SERVICE REQUIRED". DEALER CLAIMS THAT THE AIR BAG MIGHT NOT DEPLOY. LEFT IT FOR SERVICE. EL CABLE, CABLE CONNECTORS AND LOCKING MECHANISM WERE REPLACED. LOOKS LIKE THE ELECTRICAL CABLES WERE DAMAGED/DEFECTIVE IN THE MECHANISM. BEING A CAR WITH NO MORE THAN 4 YEARS AND UNDER 43000 MILES, IT IS CLEAR THAT THE PARTS REPLACED WERE DUE TO MANUFACTURING DEFECTS. FURTHER THIS PROBLEM HAS NOTHING TO DO WITH REGULAR VEHICLE MAINTENANCE. I DO NOT KNOW THE IMPACT WHICH IT WOULD CAUSE IF NOT SE…

Look up ODI 10897188 at NHTSA ↗

35.4%
ODI 10928673 · 51,000 mi

WHILE TRAVELING ON THE INTERSTATE MY ML 350 MERCEDES BENZ WAS STRUCK BY ANOTHER VEHICLE. I WAS TRAVELING THE SPEED LIMIT OF 70 MILES PER HOUR WHEN A CAR PASSING ME LOST CONTROL OF HIS VEHICLE AND STRUCK ME. THE IMPACT WAS ON THE DRIVERS SIDE OF THE CAR ON THE REAR WHEEL. THE IMPACT PUSHED MY SUV TO THE RIGHT. UPON IMPACT, THE REAR WHEEL ON THE PASSENGER SIDE BROKE, SNAPPED IN HALF AND THE FLEW AWAY CAUSING MY ML350 TO ROLL FIVE OR SIX TIMES BEFORE COMING TO REST JUST INCHES FROM ON COMING TRAFFIC TRAVELING EAST BOUND ON THE OTHER SIDE OF THE ME…

Look up ODI 10928673 at NHTSA ↗

34.4%
ODI 10950309 · 36,000 mi

I WAS IN A COLLISION IN WHICH I REAR ENDED ANOTHER SUV. THE SPEED CONTROL DID NOT ENABLE AND I HIT THE OTHER VEHICLE HARD ENOUGH TO CAUSE $20,000 WORTH OF DAMAGE TO MY CAR. I BELIEVE THE CAR BRAKING RESPONSE WAS SLOW AND THE AIRBAG SHOULD HAVE DEPLOYED IN A CRASH THAT SIGNIFICANT, BUT IT DID NOT.

Look up ODI 10950309 at NHTSA ↗

35.8%
ODI 11129683 · 2 mi

I WAS DRIVING ON THE FREEWAY AND ALL OF SUDDEN MY CAR STARTED STEERING HORIZONTALLY ON THE RIGHT. CAR WAS AUTO CONTROLLED AND OUT OF MY CONTROL. THE STEERING WHEEL FAILED TO RESPOND AND STEER. I GOT INTO A MAJOR LIFE THREATENING CAR CRASH.

Look up ODI 11129683 at NHTSA ↗

Engine
55.0%
ODI 10578405 · 54,000 mi

AS DESCRIBED ABOVE. INSTEAD OF BLOWING A FUSE , FUSE HOUSING MELTED FROM FIRE AND HEAT REQUIRING REPLACEMENT OF THE ENTIRE HOUSING WITH ALL FUSES AND RELAYS. I BROUGHT IT UP TO MERCEDES BENZ ATTENTION AND THEIR RESPONSE WAS AS THE PART GOT REPLACED AT THIS POINT IT IS ONLY AN "ALLEGED" PROBLEM. THEY DO NOT WANT TO ACCEPT THEIR OWN SERVICE MECHANIC 'S DESCRIPTION OF WHAT HAPPENED. I AM AFRAID THIS CAR HAS ALL THE POTENTIAL OF BIGGER FIRE HAZARD AND POTENTIAL FOR ACCIDENTS AND DEATHS. I AM BRINGING THIS TO YOUR ATTENTION ONLY BECAUSE YOU MAY HAVE…

Look up ODI 10578405 at NHTSA ↗

76.3%
ODI 10902071

I HAVE A MERCEDES BENZ ML- 350 YEAR 2011. THE VEHICLE HAS A LITTLE OVER 60,00 THOUSAND MILES. THE ENGINE LIGHT FROM MY DASH BOARD STARTED COMING ON. I BROUGHT THE CAR IN TO THE MERCEDES DEALERSHIP FOR A DIAGNOSTIC TEST. THE TEST RESULTS INDICATED THERE'S A PROBLEM WITH THE BALANCE SHAFT. THE REPAIR QUOTE I RECEIVED WAS $9,300.00. THIS IS QUITE ABSURD ... TO SAY THE LEAST ! AS I RESEARCHED THIS ISSUE REGARDING THE BALANCE SHAFT THIS HAS BEEN AN OCCURRING PROBLEM IN THE ML- 350 AND C CLASS MODELS SUCH AS THE C 220. (V6 272 ENGINE) THERE …

Look up ODI 10902071 at NHTSA ↗

2132.3%
ODI 10470651 · 200 mi

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ ML 350. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL AFTER SEVERAL ATTEMPTS. WHILE DRIVING, THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHO STATED THAT THEY NEEDED TO REPLACE THE PISTONS IN THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 800.

Look up ODI 10470651 at NHTSA ↗

1221.4%
ODI 10980883 · 50,000 mi

WHILE AT HIGHWAY SPEEDS VEHICLE BRAKED UNEXPECTEDLY DUE TO WHAT SEEMS TO BE A MALFUNCTION IN THE FRONT COLLISION WARNING RADAR. THIS RESULTED IN A MULTIPLE NEAR MISS COLLISIONS COMING FROM THE REAR, FOR MANY VEHICLES ON I5 NEAR WOODBURN OR DURING HIGH TRAFFIC TIMES. THE VEHICLE SUDDENLY BRAKED CAUSING ME TO SWERVE OFF THE ROAD. OTHER VEHICLES INCLUDES TWO IMMEDIATELY FOLLOWING, THERE WAS A VEHICLE 6-8 CAR LENGTHS AHEAD TRAVELING AT THE SAME RATE OF SPEED WITH NO BRAKING, BOTH SIDES WERE CLEAR OF TRAFFIC, NO DAMAGE DONE SEEKING DEALER ASSISTANCE…

Look up ODI 10980883 at NHTSA ↗

1623.5%
ODI 10663351 · 6,138 mi

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ ML350. WHILE DRIVING 40 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE ENGINE MODULE PINS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,138. UPDATED 7/23/15*CN THE CONSUMER REQUESTED TO HAVE THE POST REMOVED.

Look up ODI 10663351 at NHTSA ↗

1121.2%
ODI 10676374 · 3,500 mi

COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR

Look up ODI 10676374 at NHTSA ↗

Electrical System
109.9%
ODI 10578405 · 54,000 mi

AS DESCRIBED ABOVE. INSTEAD OF BLOWING A FUSE , FUSE HOUSING MELTED FROM FIRE AND HEAT REQUIRING REPLACEMENT OF THE ENTIRE HOUSING WITH ALL FUSES AND RELAYS. I BROUGHT IT UP TO MERCEDES BENZ ATTENTION AND THEIR RESPONSE WAS AS THE PART GOT REPLACED AT THIS POINT IT IS ONLY AN "ALLEGED" PROBLEM. THEY DO NOT WANT TO ACCEPT THEIR OWN SERVICE MECHANIC 'S DESCRIPTION OF WHAT HAPPENED. I AM AFRAID THIS CAR HAS ALL THE POTENTIAL OF BIGGER FIRE HAZARD AND POTENTIAL FOR ACCIDENTS AND DEATHS. I AM BRINGING THIS TO YOUR ATTENTION ONLY BECAUSE YOU MAY HAVE…

Look up ODI 10578405 at NHTSA ↗

1513.5%
ODI 10500173 · 19,000 mi

WAS DRIVING TO WORK ON THE HIGHWAY IN THE RAIN AND THE TRUCK JERKED OVER TO THE RIGHT WITHOUT ME DOING IT. ITS HAPPENED THREE MORE TIMES SINCE THEN. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO THEREFORE THERE IS NO PROBLEM. MY IGNITION SWITCH NEEDED TO BE REPLACED AT 20,000 MILES. MY KEYS WOULD NOT START THE TRUCK FOR AN ENTIRE WEEK STRAIGHT ON THE 1ST OR 2ND ATTEMPT. FINALLY ON THE 3RD TRY THE TRUCK WOULD START. ITS A YEAR AND A HALF OLD. WHEN THEY CONNECTED IT TO THEY'RE COMPUTER IT DID NOT READ ANY ERROR CODES. IT HAD TO NOT START THERE F…

Look up ODI 10500173 at NHTSA ↗

1116.9%
ODI 11047393 · 40,000 mi

WHEN THE CAR HAS BEEN RUNNING FOR A WHILE THE DIRECTIONAL SIGNALS STOP WORKING

Look up ODI 11047393 at NHTSA ↗

1119.6%
ODI 10668108 · 14,500 mi

GOING NORTH ON I-95 IN MASS AT 65 MPH IN A DRIVING RAIN THE CAR SUDDENLY LOST ABILITY TO ACCELERATE. THE RPM AND SPEEDOMETER BOTH WENT TO 0, AND THE NOTHING HAPPENED WHEN PRESSING THE ACCELERATOR. ALL OTHER SYSTEMS (INCLUDING BRAKE, LIGHTS, RADIO, WIPERS, ETC) APPEARED TO WORK FINE. WAS ABLE TO GET TO SHOULDER, PUT CAR IN PARK, AND RESTART CAR. EVERYTHING WAS FINE AFTERWARDS, BUT OBVIOUSLY A DANGEROUS CONDITION IF IT HAPPENS AGAIN. WILL TAKE TO DEALER FOR INVESTIGATION. *TR

Look up ODI 10668108 at NHTSA ↗

1927.9%
ODI 10659515

2014 MERCEDES-BENZ ML 350 CHECK ENGINE LIGHT ILLUMINATED AND ROUGH RUNNING. *MW THE CONSUMER STATED THE DOOR WOULD STICK, THE ELECTRONICS MODULE AND DUEL DOOR CENTRAL LOCK WERE REPLACED. *JB

Look up ODI 10659515 at NHTSA ↗

47.7%
ODI 10676374 · 3,500 mi

COMMAND SYSTEM OF CAR NOT RESPONDING PROPERLY, ENGINE LIGHT ILLUMINATED, LOUD NOISES FROM ENGINE. *TR

Look up ODI 10676374 at NHTSA ↗

Unknown Or Other
33.0%
ODI 10724637 · 30,000 mi

ABS AND ESP WARNING INDICATORS CAME ON. WAS TOLD MY WARRANTY HAD JUST EXPIRED DAYS EARLIER AND THAT ONLY ONE SENSOR WAS BAD BUT THEY HAVE SEEN THIS QUITE OFTEN AND RECOMMENDING CHANGING ALL 4 SENSORS. I SAID IT SOUNDED LIKE A PRODUCT DEFECT AND COMPLAINED TO SERVICE MANAGER. HE SAID HE WOULD WARRANTY THE ONE BAD PART AND NOT TO WORRY ABOUT THE OTHERS. THAT'S FINE BUT WHAT ABOUT THE COMMONALITY OF THIS PART GOING BAD FOLLOWED BY OTHERS FAILING SHORTLY AFTERWARDS?

Look up ODI 10724637 at NHTSA ↗

43.6%
ODI 10885153

FUEL LINE TEAR CAUSING ME TO LOSE CONTROL. WHEN STOPPED FUEL WAS RUNNING FROM UNDER MY VEHICLE, COVERED MOTOR AND ALL OVER CAR. LUCKILY IT IS A BLUE TEC MERCEDE NOT A GAS. VERY FRIGHTENING. DRIVING 55 MILES PER HOUR HIGHWAY. NO SMELL THAT I REMEMBER, JUST LOSS OF CONTROL STEERING. I THOUGHT IT WAS A POWER STEERING PROBLEM.

Look up ODI 10885153 at NHTSA ↗

23.1%
ODI 10500510 · 14,017 mi

DRIVER DROVE 2012 MERCEDES BENZ ML350 TO CONDOMINIUM AND PARKED VEHICLE IN PARKING SPACE, PLACED VEHICLE IN "PARK" AND TURNED OFF THE VEHICLE USING THE "KEYLESS GO" BUTTON. DRIVER OPENED THE DOOR, EXITED THE VEHICLE AND LOCKED IT. THE AREA WHERE THE VEHICLE WAS PARKED WAS FLAT WITH ONLY ENOUGH GRADE TO CAUSE WATER TO RUN OFF OF THE PAVERS. A SHORT TIME LATER, I LOOKED OUT THE WINDOW AND SAW THAT THE 2012 MERCEDES BENZ ML350 HAD ROLLED AWAY BACKWARDS APPROXIMATELY 30 FEET INTO BUSHES AND SHRUBS ON THE OTHER SIDE OF THE CIRCULAR DRIVE OF THE CON…

Look up ODI 10500510 at NHTSA ↗

1017.9%
ODI 10980883 · 50,000 mi

WHILE AT HIGHWAY SPEEDS VEHICLE BRAKED UNEXPECTEDLY DUE TO WHAT SEEMS TO BE A MALFUNCTION IN THE FRONT COLLISION WARNING RADAR. THIS RESULTED IN A MULTIPLE NEAR MISS COLLISIONS COMING FROM THE REAR, FOR MANY VEHICLES ON I5 NEAR WOODBURN OR DURING HIGH TRAFFIC TIMES. THE VEHICLE SUDDENLY BRAKED CAUSING ME TO SWERVE OFF THE ROAD. OTHER VEHICLES INCLUDES TWO IMMEDIATELY FOLLOWING, THERE WAS A VEHICLE 6-8 CAR LENGTHS AHEAD TRAVELING AT THE SAME RATE OF SPEED WITH NO BRAKING, BOTH SIDES WERE CLEAR OF TRAFFIC, NO DAMAGE DONE SEEKING DEALER ASSISTANCE…

Look up ODI 10980883 at NHTSA ↗

1725.0%
ODI 10759787 · 18,000 mi

HIT IN THE HEAD IN APRIL 2015 BY SUV REAR POWER LIFT GATE CAUSING TRAUMATIC BRAIN INJURY. DESIGN FLAW IN MOST SUV REAR LIFT GATE. I BELIEVE CHRYSLER HAS ONE THAT BEEPS WHEN LIFT GATE IS LOWERING BUT OTHERS DO NOT. ALSO THEY SHOULD BE DESIGNED LIKE GARAGE DOORS IN THAT A SENSOR CAN STOP PROGRESSION OF DOWNWARD MOVEMENT WHEN TAILGATES LOWERS THERE BY STOPPING ANY FURTHER INJURY TO INDIVIDUALS - ESPECIALLY OLDER INDIVIDUALS AND CHILDREN.

Look up ODI 10759787 at NHTSA ↗

917.3%
ODI 10840281 · 5,800 mi

CAR WAS IN MOTION ON STREET AND SUDDENLY REAR PASSENGER DOOR SWUNG OPEN AND ITEMS ON BACK SEAT FELL OUT ONTO THE ROADWAY CAUSING VEHICLES TO SWERVE TO THE OTHER SIDE OF ROADWAY. I LATER CONFIRMED THAT MERCEDES DOES NOT GIVE ANY WARNING FOR A PASSENGER REAR DOOR THAT IS NOT LATCHED UNTIL AFTER THE CAR IS GOING AT LEAST 7-8 MPH? IF A PERSON (CHILD) HAD BEEN BACK THERE, HE/SHE WOULD HAVE FALLEN OUT INTO TRAFFIC. I TRIED THIS EXPERIMENT AT HOME BY JUST BARELY CLOSING THE DOOR (NOT EVEN LATCHING IT AT ALL) AND NO WARNING IS GIVEN TILL 7-8 MPH IS RE…

Look up ODI 10840281 at NHTSA ↗

Fuel/Propulsion System
11.0%
ODI 10761930 · 124,000 mi

MASSIVE DIESEL LEAK FROM THE TOP OF THE FUEL TANK WHEN FILLING UP. THEN CEL CAME ON AND CAR LOST POWER. GOING UPHILL IN A CRUISE CONTROL, STARTED WITH 60, BY THE END OF THE FAIRLY EASY HIL, IT WAS BARELY DOING 20. WHEN FILLING UP, DIESEL LEAKED ALL OVER THE PLACE FROM PASSENGER SIDE FUEL TANK. MAJOR SAFETY ISSUE, CAN CAUSE FIRE OR STRANDED ON HIGHWAY. SHOULD BE INVESTIGATED AND MAY BE FIXED AS RECALL. 400 MILES FROM HOME ON A HOLIDAY, WITH FAMILY. BARELY MADE HOME, WITH MY WIFE LOOKING BACK IF THERE THERE IS FIRE BREAK OUT. WHITE KNUCKLE DRIVE.…

Look up ODI 10761930 at NHTSA ↗

10.9%
ODI 10928903 · 80,000 mi

DEF/ADBLUE HEATER FAILURE. IT APPEARS IT IS COMMON FOR THE DEF/ADBLUE HEATER TO FAIL. I HAVE BEEN TOLD BY MERCEDES SERVICE THAT THEY REDESIGNED THE HEATER BECAUSE OF THE COMMON FAILURE OF THIS PART BUT THEY ARE NOT REPLACING THEM AS A RECALL. (SAME PROBLEM WITH VW WHICH IN NOW COVERED)

Look up ODI 10928903 at NHTSA ↗

1218.5%
ODI 10501076 · 21,200 mi

MY WIFE WAS DRIVING MY ML350 ON THE FREEWAY WITH MY 7 YEAR OLD SON IN THE BACK. SHE SAID THE VEHICLE STARTED TO SHAKE IN AN UNUSUAL WAY SO SHE DECIDED TO GET OFF AT THE NEAREST EXIT AND WHEN SHE APPLIED THE BRAKES ON THE OFF RAMP THE CAR'S ENGINE STOPPED. ENGINE LIGHT CAME ON, DASH READ INOPERABLE YET ALL THE ELECTRICAL WAS STILL ON. SHE TRIED TO TURN THE KEY AND RESTART IT BUT THE CAR WOULD NOT START. BEFORE THIS INCIDENT WE HAD NOT EXPERIENCED ANY PROBLEMS. THIS IS A 2012 MODEL WITH JUST OVER 21,000 MILES AND WAS JUST SERVICED TWO WEEKS …

Look up ODI 10501076 at NHTSA ↗

712.5%
ODI 11217365 · 129,000 mi

VEHICLE HAS 129,000 MILES. WHEN TRYING TO ACCELERATE FROM A STOP, MOSTLY NOTICEABLE WHEN FUEL IS LOWER IN THE TANK AND/OR ON AN INCLINE, RPM DROPS TO ZERO, NO AMOUNT OF PRESSURE ON GAS PEDAL DOES ANYTHING UNTIL THE ENGINE SPEED PICKS UP, USUALLY WITH A JERK FORWARD. MAKES GOING ONTO A BUSY STREET VERY UNSAFE. HAVE READ IT MAY BE SOFTWARE RELATED.

Look up ODI 11217365 at NHTSA ↗

710.3%
ODI 10915287 · 60,000 mi

DIESEL FUEL FILTER AND/OR DIESEL FUEL HOSE LEAKS SPILLING HIGHLY FLAMMABLE DIESEL FUEL ON THE ROAD. THE DIESEL FUEL COULD LEAK NEAR THE HEAT SOURCE OR LEAK ONTO THE ROAD. THIS COULD LEAD TO A CRASH OR CAUSE A FIRE IN THE PRESENCE OF AN IGNITION SOURCE.

Look up ODI 10915287 at NHTSA ↗

47.7%
ODI 10934530 · 19,000 mi

GOING TO WORK IN THE MORNING AND PULLING OUT OF THE GARAGE MY FOOT WAS ON THE BRAKE NOT THE ACCELERATOR IN REVERSE SUDDENLY THE CAR SURGED BY ITSELF WHILE I HAD MY FOOT ON THE BRAKE. THE CAR WENT IN REVERSE VERY FAST HITTING OUR SIDE CONCRETE SIDE WALL. (THE DISTANCE IS ABOUT (28FT) THE IMPACT WAS SO HARD THAT THE PASSENGER WINDOW WAS COMPLETELY BROKEN AND THE PASSENGER SIDE OF THE BACK FRAME OF THE MERCEDES WAS SMASHED. IT HAPPENED SO FAST THAT I LOST CONTROL OF THE VEHICLE I COULD NOT STOP THE CAR THE BRAKES DID NOT WORK. AFTER I HIT THE WA…

Look up ODI 10934530 at NHTSA ↗

Power Train
00.0%

No examples available for this selection.

65.4%
ODI 10458253 · 15,550 mi

THE CAR WAS ON AN INCLINE IN MY DRIVEWAY. IT HAS THE TRANSMISSION SHIFT LEVER ON THE COLUMN, AND I HAD BEEN BACKING DOWN THE DRIVEWAY. I STOPPED PLACED THE CAR IN PARK AND GOT OUT WITH THE ENGINE RUNNING TO MOVE SOMETHING. THE CAR SAT IN PLACE FOR APPROXIMATELY 10 SECONDS AND THEN SPONTANEOUSLY TOOK OFF AT APPROXIMATELY 5MILES/HOUR. FORTUNATELY MY DAUGHTER WAS STANDING ON THE DRIVER SIDE OF THE CAR IN FRONT AND SAW THE CAR ROLLING FORWARD, JUMPED IN AND HIT THE BRAKES JUST AS THE CAR STRUCK ONE OF OTHER CARS ON THE DRIVEWAY. THE SHIFT LE…

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69.2%
ODI 10811684 · 81,000 mi

OIL WAS LEAKING FROM THE ENGINE WHICH WAS THE RESULT OF A FAULTY PART THAT MERCEDES HAS SUBSEQUENTLY REPLACED WITH A NEW RE-ENGINEERED PART. THE DEALER INDICATED THAT THE ISSUE IS SYSTEMIC WITH ALL BLUE-TEC M AND G CLASS VEHICLES WHICH MERCEDES WILL NOT COVER THE CHARGE FOR. THE REPAIR REQUIRES THAT THE ENGINE BE REMOVED FROM THE CAR BECAUSE THAT IT IS THE ONLY WAY THE PART ($30) CAN BE REPLACED. THE RESULTING REPAIR COST OVER $1900 IN LABOR. WE NOTICED THE LEAK BECAUSE THERE WAS OIL DRIPS IN OUR GARAGE. THE SERVICE TECHNICIAN AT THE DEALER…

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58.9%
ODI 10668108 · 14,500 mi

GOING NORTH ON I-95 IN MASS AT 65 MPH IN A DRIVING RAIN THE CAR SUDDENLY LOST ABILITY TO ACCELERATE. THE RPM AND SPEEDOMETER BOTH WENT TO 0, AND THE NOTHING HAPPENED WHEN PRESSING THE ACCELERATOR. ALL OTHER SYSTEMS (INCLUDING BRAKE, LIGHTS, RADIO, WIPERS, ETC) APPEARED TO WORK FINE. WAS ABLE TO GET TO SHOULDER, PUT CAR IN PARK, AND RESTART CAR. EVERYTHING WAS FINE AFTERWARDS, BUT OBVIOUSLY A DANGEROUS CONDITION IF IT HAPPENS AGAIN. WILL TAKE TO DEALER FOR INVESTIGATION. *TR

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45.9%
ODI 10692529

THE VEHICLE SENSORS ALL STARTED FLASHING, INCLUDING THE STABILITY CONTROL SYSTEM, PARKING BRAKE, TEMPERATURE GAUGE, ETC. THE SPEEDOMETER FLUCTUATED WILDLY, THE CAR WOULD NOT SHIFT OUT OF DRIVE AND WOULD NOT SHUT OFF. I WAS TRAPPED IN THE VEHICLE, UNABLE TO SHIFT THE CAR OUT OF GEAR INTO PARK OR NEUTRAL AND THE CAR WOULD NOT SHUT OFF. I HAD TO KEEP MY FOOT ON THE BRAKE, BUT I OBVIOUSLY COULD NOT GET OUT OF THE CAR WHILE IT WAS IN GEAR AND RUNNING. AFTER ABOUT 3 MINUTES OF TRYING TO GET THE CAR INTO PARK I WAS ABLE TO TURN OFF THE ENGINE. IT…

Look up ODI 10692529 at NHTSA ↗

611.5%
ODI 10676372 · 3,800 mi

ROLLAWAY INCIDENT DUE TO AUTOMATIC GEAR SELECTOR MOUNTED ON STEERING COLUMN. *TR

Look up ODI 10676372 at NHTSA ↗

Service Brakes
55.0%
ODI 10788729 · 50,000 mi

REAR SEATBELT STOPPED RETRACTING,PASSENGER SIDE.ALSO HAD ABS AND ESP WARNING INDICATORS COME ON,WAS TOLD ALL SENSORS SHOULD BE CHANGED BUT DUE TO AN EXTENDED WARRANTY BOUGHT THROUGH A USED CAR DEALER ONLY ONE SENSOR WAS CHANGED.THIS HAS HAPPENED TWO TIMES IN THREE YEARS

Look up ODI 10788729 at NHTSA ↗

98.1%
ODI 11140453

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, [phone removed]) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT…

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23.1%
ODI 10523068

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ ML350. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE CONTACT WAS ALSO TOLD BY THE DEALER THAT THE FRONT ROTORS AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 24,882. *TR

Look up ODI 10523068 at NHTSA ↗

47.1%
ODI 11110678 · 100,234 mi

I KEEP EXPERIENCING THE "PRE-SAFE LIMITED" WARNING. THE CAR BREAK STARTS FADING, AND THE CHECK ENGINE LIGHT REMAINED ON THE WORKING CONDITIONS. THIS SITUATION IS SO UNSAFE BECAUSE THE CAR BECOMES HEAVY AND THE STEERING TURNS HARD TO MANEUVER.

Look up ODI 11110678 at NHTSA ↗

11.5%
ODI 11704623

It seems that this vehicle was not included in a brake booster recall which included this model from 2005 through 2015. The brakes are not working properly, and brake fluid has entered the master brake cylinder damaging the seal. It is extremely unsafe to operate this vehicle in this condition. Somehow, this vehicle was not included in the recall, but definitely should have been.

Look up ODI 11704623 at NHTSA ↗

611.5%
ODI 10837160 · 100 mi

WHEN THE VEHICLE'S PARKING MECHANISM IS ENGAGED, THE VEHICLE ROLLS SEVERAL FEET BEFORE COMING TO A COMPLETE STOP; THEREBY ENDANGERING ANYONE IN, NEAR, OR AROUND THE VEHICLE AT THAT TIME FROM GETTING RUN OVER OR, SERIOUSLY INJURED BY THE MOVING VEHICLE.

Look up ODI 10837160 at NHTSA ↗

Steering
44.0%
ODI 11330019 · 145,410 mi

WITHOUT WARNING WHILE IN MOTION, ON A COUNTRY ROAD, AN ALARM WENT OFF STATING "RETURN TO WORKSHOP" TURN SIGNALS STOPPED WORKING, DASHBOARD WHEN BLANK (NO SPEEDOMETER WORKING), SRS ALARM AND COULD NOT PUT THE VEHICLE IN PARK OR NEUTRAL. *TR

Look up ODI 11330019 at NHTSA ↗

00.0%

No examples available for this selection.

710.8%
ODI 10523508 · 7,845 mi

I AM GOING TO UHAUL TO RENT TRAILER. UHAUL IS AROUND 8 MILES FROM MY HOUSE.AFTER 7 MILES OF DRIVING ON THE ROAD SUDDENLY SHOWING ERROR MESSAGE " POWER STEERING MALFUNCTION REFER TO OPERATOR'S MANUAL" AT THAT TIME STEERING WAS SUPER SUPER SUPER HARD TO TURN. IMMEDIATELY I TURNED ON THE HAZARDOUS LIGHTS. APPLIED FULL AMOUNT OF POWER WITH MY 2 HANDS TURNED STEERING WHEEL TO RIGHT TO EXIT THE ROAD. SLOWLY IT MOVED AND CHANGED LANES AND TOOK VEHICLE TO OFF THE ROAD IT TOOK AROUND 5 MINUTES TO OFF THE ROAD. I REFERRED, MANUAL NOTHING MENTIONED IN MA…

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47.1%
ODI 11191431 · 80,000 mi

STEERING COLUMN MODULE NEEDS TO BE REPAIRED. 400,000-500,000 RECALL ALREADY IN UK, 2017 RECALLED-IT AFFECTS 2013 MODELS ALSO JUST LIKE THE UK RECALL. CAR WILL NOT SHIFT INTO PARK OR REVERSE

Look up ODI 11191431 at NHTSA ↗

45.9%
ODI 10970819 · 19,000 mi

I OWN A MERCEDES BENZ ML 350 2014 AND NEVER HAD ANY PROBLEMS WITH IT UNTILL THIS PASS FRIDAY MARCH 31ST I WAS DRIVING TO WORK THAT MORNING I SAME WAY I ALWAYS GO AND WHILE GOING AROUND THE SMALL ROUNDABOUT THE SUV SHOT OF AND STARTED PULLING TO THE LEFT AND IT SOUNDE LIKE A PIECE OF IRON BEING DRAGED ON CONCRETE.IT CAUSED ME TO HIT AND OTHER SUV AND IT WAS VERY SCRAY FOR ME SO MERCEDES DID SOME DIAGNOSTIC TESTING AND SAID THAT THE CAR WAS FINE..I DONT BELIEVE THAT IF ANY CAR DOES WHAT MINE DID THAT IT WOULD BE FINE SOMETHING IS WRONG WITH IT I…

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47.7%
ODI 10676372 · 3,800 mi

ROLLAWAY INCIDENT DUE TO AUTOMATIC GEAR SELECTOR MOUNTED ON STEERING COLUMN. *TR

Look up ODI 10676372 at NHTSA ↗

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Air Bags53,500–82,750 mi58,000 mi6
ODI 10920053 · 36,000 mi

TAKATA RECALL MERCEDES BENZ NOTIFIED BY USPS SAFETY RECALL 03/16.NO FURTHER CORRESPONDENCE OR OTHER ACTION/S TO INDICATE RECTIFY OF SAFETY RECALL SINCE. MERCEDES HOUSTON NORTH DEALERSHIP VISIT 10/29/16 AT WHICH I PURCHASED REFUSES VEHICLE RETURN IN LIGHT OF INDICATED AIRBAG RECALL, STATING I CANNOT SIMPLY RETURN THE VEHICLE.SALES REP INDICATES SUCH VEHICLES ARE TAKEN AS TRADE-IN AND/OR SOLD TO COMPETING DEALERS LIKE CARMAX WHICH PAYS HIGHER FOR UNWANTED/UNSAFE VEHICLES, BUT OFFERS AN ASSURANCE TO ASSUAGE MY SAFETY CONCERN THAT MERCEDES ARE MOR…

Look up ODI 10920053 at NHTSA ↗

ODI 10991299 · 55,000 mi

I WAS IN A CAR ACCIDENT IN MARCH 2016 AND IT WAS A FRONT END COLLISION. I ALMOST WENT THROUGH THE WINDSHIELD HOWEVER MY SEAT BELT DIDN'T STOP ME OR LOCK IN PLACE AT ALL. I ALSO CONTACTED MERCEDES IN APRIL 2016 ABOUT MY DRIVER AIRBAG THAT WAS RECALLED DUE TO SAFETY CONCERNS AND I STILL HAVEN'T BEEN CONTACTED FOR A RESOLUTION AS I HAVE REACHED OUT TO THEM MULTIPLE TIMES FOR OPTIONS BECAUSE IT'S UNSAFE TO DRIVE MY VEHICLE

Look up ODI 10991299 at NHTSA ↗

ODI 11056655 · 61,000 mi

THIS RECALL HAS BEEN IN EFFECT FOR YEARS WITH NO RESOLUTION.

Look up ODI 11056655 at NHTSA ↗

Electrical System40,000–84,287 mi56,000 mi11
ODI 10500173 · 19,000 mi

WAS DRIVING TO WORK ON THE HIGHWAY IN THE RAIN AND THE TRUCK JERKED OVER TO THE RIGHT WITHOUT ME DOING IT. ITS HAPPENED THREE MORE TIMES SINCE THEN. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO THEREFORE THERE IS NO PROBLEM. MY IGNITION SWITCH NEEDED TO BE REPLACED AT 20,000 MILES. MY KEYS WOULD NOT START THE TRUCK FOR AN ENTIRE WEEK STRAIGHT ON THE 1ST OR 2ND ATTEMPT. FINALLY ON THE 3RD TRY THE TRUCK WOULD START. ITS A YEAR AND A HALF OLD. WHEN THEY CONNECTED IT TO THEY'RE COMPUTER IT DID NOT READ ANY ERROR CODES. IT HAD TO NOT START THERE F…

Look up ODI 10500173 at NHTSA ↗

ODI 10577487 · 50,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ ML350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO HESITATE IN A JERKING MOTION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT BOTH THE PASSENGER AND DRIVER'S SIDE BLIND SPOT ASSIST SENSORS CONTRIBUTED TO THE FAILURE. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

Look up ODI 10577487 at NHTSA ↗

ODI 10786124 · 44,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ ML350. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE UNINTENTIONALLY ACCELERATED. THE ESP TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE AND SIDE SWIPED A SECOND VEHICLE. THE VEHICLE TURNED 360 DEGREE AND THEN CRASHED INTO AN UTILITY POLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE TO LOCATE THE FAILURE. THE FRONT END…

Look up ODI 10786124 at NHTSA ↗

Service Brakes, Hydraulic100,000–124,500 mi105,500 mi6
ODI 11466088 · 100,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated while driving approximately 25 MPH and approaching a stop sign, the brake pedal was depressed; however, the vehicle failed to respond as needed. There brake warning light was illuminated. The vehicle was driven to a local mechanic who diagnosed that the failure was caused by a corroded brake booster. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics). The VIN wa…

Look up ODI 11466088 at NHTSA ↗

ODI 11488768 · 193,044 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the dealer performed NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the failure occurred after the recall was performed. The contact stated that while driving at an undisclosed speed, she had to stand up in her seat while depressing the brake pedal to stop the vehicle. The brake warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The vehicle was not repaired. The manufacturer was not made …

Look up ODI 11488768 at NHTSA ↗

ODI 11548031 · 100,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the vehicle failed to start. The contact stated that the vehicle also stalled while driving in traffic. There were no warning lights illuminated. The message to remove-the-key was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer for assistance. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The dealer notified the contact of a diagnostic test and the…

Look up ODI 11548031 at NHTSA ↗

Service BrakesToo few reports for a range65,000 mi1 (sparse)
ODI 11246625 · 65,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE OPERATING THE VEHICLE, THE ABS RANDOMLY ACTIVATED AND CAUSED THE VEHICLE TO STOP ERRONEOUSLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS WHILE DRIVING UP TO 40 MPH. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF WEST PALM BEACH (3341 N. DIXIE WHY, STE 6, POMPANO BEACH, FL) AND THE ABS SENSORS WERE REPLACED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS INVALID.

Look up ODI 11246625 at NHTSA ↗

Engine60,000–95,000 mi88,000 mi5
ODI 11102382 · 95,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE VEHICLE STALLED. IN ADDITION, THE SRS AND ABS WARNING INDICATORS ILLUMINATED, AND THE SIDE VIEW AND BLIND SIDE INDICATORS WERE INOPERABLE. THE GEAR SHIFTER FAILED TO ENGAGE IN THE PARK POSITION. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.

Look up ODI 11102382 at NHTSA ↗

ODI 11194871 · 60,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE ACCELERATING FROM A STOP, THE ENGINE JERKED AND THE VEHICLE LOST ACCELERATION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE ENGINE AND WAS ABLE TO REGAIN ACCELERATION. ON ONE OCCASION, WHILE EXITING TRAFFIC AT 40 MPH, THE VEHICLE LOST ACCELERATION. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE CONTACT WAS ABLE TO REGAIN ACCELERATION AND DROVE TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION WAS "SLEEPING". THE DEALER AND MANUFACTURER WER…

Look up ODI 11194871 at NHTSA ↗

ODI 11204570 · 50,000 mi

OIL COOLER LEAK.

Look up ODI 11204570 at NHTSA ↗

Power Train26,663–91,500 mi63,000 mi6
ODI 10458253 · 15,550 mi

THE CAR WAS ON AN INCLINE IN MY DRIVEWAY. IT HAS THE TRANSMISSION SHIFT LEVER ON THE COLUMN, AND I HAD BEEN BACKING DOWN THE DRIVEWAY. I STOPPED PLACED THE CAR IN PARK AND GOT OUT WITH THE ENGINE RUNNING TO MOVE SOMETHING. THE CAR SAT IN PLACE FOR APPROXIMATELY 10 SECONDS AND THEN SPONTANEOUSLY TOOK OFF AT APPROXIMATELY 5MILES/HOUR. FORTUNATELY MY DAUGHTER WAS STANDING ON THE DRIVER SIDE OF THE CAR IN FRONT AND SAW THE CAR ROLLING FORWARD, JUMPED IN AND HIT THE BRAKES JUST AS THE CAR STRUCK ONE OF OTHER CARS ON THE DRIVEWAY. THE SHIFT LE…

Look up ODI 10458253 at NHTSA ↗

ODI 10732120 · 2,432 mi

WITH THE GEAR SELECTOR IN PARK AND THE PASSENGER SIDE FRONT SEAT OCCUPIED, THE VEHICLE ROLLED BACKWARDS FROM A 4.4 PERCENT GRADE AND OVERTURNED AS IT PROCEEDED DOWNHILL. INSPECTION OF THE TRANSMISSION PARKING GEAR REVEALED THAT THE PARKING PAWL HAD BEEN ACTIVATED BUT DID NOT ENGAGE A PARKING GEAR SLOT. THIS INCIDENT WAS ATTRIBUTED TO EXCESSIVE ANGLE ON THE PARKING GEAR SLOT SIDES, AN UNDERPOWERED PRESSURE SPRING IN THE PARK INTERLOCK MECHANISM, OR A COMBINATION OF BOTH OF THESE CONDITIONS. THESE CONDITIONS PERMITTED THE PARKING PAWL TO BE RE…

Look up ODI 10732120 at NHTSA ↗

ODI 10822579 · 66,000 mi

REFERENCE: SEIFI VS MERCEDES-BENZ. I HAVE 66,000 MILES ON MY CAR. THE ENGINE LIGHT CAME ON WHILE DRIVING, WHEN I TOOK IT TO THE DEALERSHIP, I WAS TOLD PART WAS DEFECTIVE. HAS CODE1200, 12007 FOR BALANCE SHAFT. MERCEDES HAD THIS SAME PROBLEM JUST SETTLED FOR 2005-2007 MODEL.

Look up ODI 10822579 at NHTSA ↗

Unknown Or OtherToo few reports for a range56,000 mi1 (sparse)
ODI 10937200 · 56,000 mi

TAKATA RECALL. WHEN WE WERE READY TO TRADE OUR VEHICLE, THE DEALER TOOK ABOUT $6000 OFF OF IT'S TRADE IN VALUE BECAUSE IT HAD A TAKATA AIR BAG IN IT AND A REPLACEMENT BAG WAS UNAVAILABLE TO REMEDY THE ISSUE. THE DEALER WAS UNABLE TO PUT THE VEHICLE ON THEIR LOT, IT HAD TO BE SOLD AT AUCTION. I FEEL WE SHOULD BE REIMBURSED THIS FINANCIAL LOSS WE SUFFERED DUE TO TAKATA'S INFERIOR PRODUCT.

Look up ODI 10937200 at NHTSA ↗

Exterior LightingToo few reports for a range72,000 mi2 (sparse)
ODI 10845848 · 51,000 mi

REAR LEFT BRAKE LIGHT KEEP FAILING, THE BULB IS FINE. HAVE TO TAKE OUT SOCKET AND PUT IT BACK IN, THIS KEEPS HAPPENING OVER AND OVER. WAS TOLD THE HOLE LIGHT ASSEMBLY NEEDS TO BE REPLACED. NO ONE CAN SEEM TO SAY WHY THIS KEEP HAPPENING. THIS CAN HAPPEN AT ANY TIME IN MOTION, ON THE HIGHWAY, TURNING.

Look up ODI 10845848 at NHTSA ↗

ODI 11404911 · 93,000 mi

REAR BRAKE LIGHT GROUND OVERHEATED AND CAUSED FIRE DAMAGING WIRE HARNESS AND LIGHT ASSEMBLY DURING DRIVING. ALL TAIL LIGHTS AFFECTED.

Look up ODI 11404911 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-031None
ODI 11647608

I believe the electrical system may be defective as ever since I have had it the light bulbs frequently have to be changed. We own three vehicles in my households (the other 2 are non-Mercedes) and none of my other vehicles do this. The latest issue with the electrical system is that the rear tail lamp and power lift gate. I was told there was water that was getting in from somewhere but mechanic could not find where. I need a new SAM module and that is why my power lift gate motor does not work. As I did some research online, the same ex…

Look up ODI 11647608 at NHTSA ↗

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-071None
ODI 11675862

ABS Pump defective. Dealer refuses to replace this safety item.

Look up ODI 11675862 at NHTSA ↗

2025-080None

No examples available for this selection.

2025-091None
ODI 11688721

Corroded brake lines. This is a well known issue for many ML350s built during this time period. This car was built with steel brake lines that easily corrode and present a serious safety issue. While driving a few months ago, the car suddenly lost the ability to brake because a line rusted completely through. The mechanic noted the lines are rusted in many other places as well. Mercedes refuses to correct this under warranty.

Look up ODI 11688721 at NHTSA ↗

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-031None
ODI 11722017 · 111,000 mi

The contact owns a 2011 Mercedes-Benz ML350. While the daughter was driving at an unknown speed, several unknown warning lights illuminated on the instrument cluster. The driver heard an abnormal hissing or squeaking sound while depressing the brake pedal. The vehicle was driven back to the residence. The contact’s son then drove the vehicle to a shopping center, and when the brake pedal was depressed, the brake warning light illuminated, and the vehicle unexpectedly entered SAFE Mode. The contact was unable to shift to drive(D). The brake peda…

Look up ODI 11722017 at NHTSA ↗

2026-041None
ODI 11732942

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while the vehicle was parked and turned off, there was brake fluid leaking from the vehicle with the BRAKE warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.

Look up ODI 11732942 at NHTSA ↗

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-071None
ODI 11751996 · 88,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while driving approximately 60–65 MPH, the brake pedal was depressed and the vehicle started sliding. The contact stated that the vehicle stalled. The brake warning light was illuminated. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.

Look up ODI 11751996 at NHTSA ↗

2026-080None

No examples available for this selection.

2026-091None
ODI 11767350 · 129,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop at the stop sign. The contact swerved to the right and struck the curb. The vehicle was then driven to the residence. The manufacturer was made aware of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The failure mileage was approximately 129,000.

Look up ODI 11767350 at NHTSA ↗

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 217 reports

2014: 10 complaints · 2015: 17 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
20141510
201561317
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20146602
20155101

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentAir BagsElectrical SystemService Brakes, HydraulicService BrakesEnginePower TrainUnknown Or OtherExterior Lighting
Air Bags—
2
ODI 10920053 · 36,000 mi

TAKATA RECALL MERCEDES BENZ NOTIFIED BY USPS SAFETY RECALL 03/16.NO FURTHER CORRESPONDENCE OR OTHER ACTION/S TO INDICATE RECTIFY OF SAFETY RECALL SINCE. MERCEDES HOUSTON NORTH DEALERSHIP VISIT 10/29/16 AT WHICH I PURCHASED REFUSES VEHICLE RETURN IN LIGHT OF INDICATED AIRBAG RECALL, STATING I CANNOT SIMPLY RETURN THE VEHICLE.SALES REP INDICATES SUCH VEHICLES ARE TAKEN AS TRADE-IN AND/OR SOLD TO COMPETING DEALERS LIKE CARMAX WHICH PAYS HIGHER FOR UNWANTED/UNSAFE VEHICLES, BUT OFFERS AN ASSURANCE TO ASSUAGE MY SAFETY CONCERN THAT MERCEDES ARE MOR…

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ODI 11317721

I PUT MY KEY INTO THE IGNITION AND IT WOULD NOT START. I HAD A TOW TRUCK TO COME AND GET MY VEHICLE AND THEY CHARGED THE VEHICLE AND WOULD NOT GO INTO NEUTRAL OR DRIVE. I KNOW THAT I PROBABLY NEED A NEW BATTERY BUT THIS WAS SCARY.

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0
1
ODI 11140453

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, [phone removed]) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT…

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1
ODI 11102382 · 95,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE VEHICLE STALLED. IN ADDITION, THE SRS AND ABS WARNING INDICATORS ILLUMINATED, AND THE SIDE VIEW AND BLIND SIDE INDICATORS WERE INOPERABLE. THE GEAR SHIFTER FAILED TO ENGAGE IN THE PARK POSITION. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.

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000
Electrical System
2
ODI 10920053 · 36,000 mi

TAKATA RECALL MERCEDES BENZ NOTIFIED BY USPS SAFETY RECALL 03/16.NO FURTHER CORRESPONDENCE OR OTHER ACTION/S TO INDICATE RECTIFY OF SAFETY RECALL SINCE. MERCEDES HOUSTON NORTH DEALERSHIP VISIT 10/29/16 AT WHICH I PURCHASED REFUSES VEHICLE RETURN IN LIGHT OF INDICATED AIRBAG RECALL, STATING I CANNOT SIMPLY RETURN THE VEHICLE.SALES REP INDICATES SUCH VEHICLES ARE TAKEN AS TRADE-IN AND/OR SOLD TO COMPETING DEALERS LIKE CARMAX WHICH PAYS HIGHER FOR UNWANTED/UNSAFE VEHICLES, BUT OFFERS AN ASSURANCE TO ASSUAGE MY SAFETY CONCERN THAT MERCEDES ARE MOR…

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ODI 11317721

I PUT MY KEY INTO THE IGNITION AND IT WOULD NOT START. I HAD A TOW TRUCK TO COME AND GET MY VEHICLE AND THEY CHARGED THE VEHICLE AND WOULD NOT GO INTO NEUTRAL OR DRIVE. I KNOW THAT I PROBABLY NEED A NEW BATTERY BUT THIS WAS SCARY.

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—000
1
ODI 11184031 · 110,000 mi

WHEN CAR COMES TO A STOP, AND THE DRIVER PUSHES THE BUTTON TO PUT THE CAR IN "PARK", THE CAR DOES NOT GO INTO PARK, BUT STAYS IN "DRIVE" OR "REVERSE". DRIVER LEAVES CAR, AND BECAUSE DRIVER IS UNAWARE THAT THE VEHICLE REMAINS IN "DRIVE", AND DID NOT SWITCH TO "PARK", THE CAR CAN BEGIN TO IDLE FORWARD WHILE DRIVER LEAVES OR HAS LEFT THE VEHICLE, OR IDLES IN REVERSE, AS DRIVER LEAVES OR HAS LEFT THE VEHICLE, AS THE "PARK" POSITION IS NOT ACTIVATED. THIS CAN BE QUITE DANGEROUS TO THE DRIVER, OR TO PASSENGERS OR PEDESTRIANS. AT TIMES, THE CAR DOES …

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0
1
ODI 11404911 · 93,000 mi

REAR BRAKE LIGHT GROUND OVERHEATED AND CAUSED FIRE DAMAGING WIRE HARNESS AND LIGHT ASSEMBLY DURING DRIVING. ALL TAIL LIGHTS AFFECTED.

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Service Brakes, Hydraulic00—
1
ODI 11548282

The contact owned a 2011 Mercedes-Benz ML350. The contact stated that while driving at 30 MPH, the brake pedal was depressed but the vehicle failed to respond. As a result, the contact crashed into a tree. The air bags deployed. A police report was filed. The driver sustained an injury where the glass scratched her face. The doctors prescribed pain medicine No warning light was illuminated. The vehicle was towed a lot where it was deemed totaled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer w…

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2
ODI 11548031 · 100,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the vehicle failed to start. The contact stated that the vehicle also stalled while driving in traffic. There were no warning lights illuminated. The message to remove-the-key was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer for assistance. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The dealer notified the contact of a diagnostic test and the…

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ODI 11751996 · 88,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while driving approximately 60–65 MPH, the brake pedal was depressed and the vehicle started sliding. The contact stated that the vehicle stalled. The brake warning light was illuminated. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.

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000
Service Brakes
1
ODI 11140453

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, [phone removed]) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT…

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0
1
ODI 11548282

The contact owned a 2011 Mercedes-Benz ML350. The contact stated that while driving at 30 MPH, the brake pedal was depressed but the vehicle failed to respond. As a result, the contact crashed into a tree. The air bags deployed. A police report was filed. The driver sustained an injury where the glass scratched her face. The doctors prescribed pain medicine No warning light was illuminated. The vehicle was towed a lot where it was deemed totaled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer w…

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—00
1
ODI 11469649

I DO NOT KNOW WHERE IS THE EXACLY PROBLEMS WITH THE RECALL FROM THE NHTSA

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0
Engine
1
ODI 11102382 · 95,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE VEHICLE STALLED. IN ADDITION, THE SRS AND ABS WARNING INDICATORS ILLUMINATED, AND THE SIDE VIEW AND BLIND SIDE INDICATORS WERE INOPERABLE. THE GEAR SHIFTER FAILED TO ENGAGE IN THE PARK POSITION. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.

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0
2
ODI 11548031 · 100,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the vehicle failed to start. The contact stated that the vehicle also stalled while driving in traffic. There were no warning lights illuminated. The message to remove-the-key was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer for assistance. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The dealer notified the contact of a diagnostic test and the…

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ODI 11751996 · 88,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that while driving approximately 60–65 MPH, the brake pedal was depressed and the vehicle started sliding. The contact stated that the vehicle stalled. The brake warning light was illuminated. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.

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0—
1
ODI 11194871 · 60,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE ACCELERATING FROM A STOP, THE ENGINE JERKED AND THE VEHICLE LOST ACCELERATION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE ENGINE AND WAS ABLE TO REGAIN ACCELERATION. ON ONE OCCASION, WHILE EXITING TRAFFIC AT 40 MPH, THE VEHICLE LOST ACCELERATION. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE CONTACT WAS ABLE TO REGAIN ACCELERATION AND DROVE TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION WAS "SLEEPING". THE DEALER AND MANUFACTURER WER…

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00
Power Train0
1
ODI 11184031 · 110,000 mi

WHEN CAR COMES TO A STOP, AND THE DRIVER PUSHES THE BUTTON TO PUT THE CAR IN "PARK", THE CAR DOES NOT GO INTO PARK, BUT STAYS IN "DRIVE" OR "REVERSE". DRIVER LEAVES CAR, AND BECAUSE DRIVER IS UNAWARE THAT THE VEHICLE REMAINS IN "DRIVE", AND DID NOT SWITCH TO "PARK", THE CAR CAN BEGIN TO IDLE FORWARD WHILE DRIVER LEAVES OR HAS LEFT THE VEHICLE, OR IDLES IN REVERSE, AS DRIVER LEAVES OR HAS LEFT THE VEHICLE, AS THE "PARK" POSITION IS NOT ACTIVATED. THIS CAN BE QUITE DANGEROUS TO THE DRIVER, OR TO PASSENGERS OR PEDESTRIANS. AT TIMES, THE CAR DOES …

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00
1
ODI 11194871 · 60,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE ACCELERATING FROM A STOP, THE ENGINE JERKED AND THE VEHICLE LOST ACCELERATION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE ENGINE AND WAS ABLE TO REGAIN ACCELERATION. ON ONE OCCASION, WHILE EXITING TRAFFIC AT 40 MPH, THE VEHICLE LOST ACCELERATION. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE CONTACT WAS ABLE TO REGAIN ACCELERATION AND DROVE TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION WAS "SLEEPING". THE DEALER AND MANUFACTURER WER…

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—00
Unknown Or Other000
1
ODI 11469649

I DO NOT KNOW WHERE IS THE EXACLY PROBLEMS WITH THE RECALL FROM THE NHTSA

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00—0
Exterior Lighting0
1
ODI 11404911 · 93,000 mi

REAR BRAKE LIGHT GROUND OVERHEATED AND CAUSED FIRE DAMAGING WIRE HARNESS AND LIGHT ASSEMBLY DURING DRIVING. ALL TAIL LIGHTS AFFECTED.

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00000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

6 patterns with matching reports.

Warning lights and dashboard alerts

10 mentions · 9.0% of complaints

Median mileage: 100,000 mi (8 usable records).

ODI 11023516 · 100,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AT THE TIME OF THE FAILURE, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS EVENTUALLY TOWED TO THE LOCAL MERCEDES DEALER (JAMES MOTOR COMPANY (2440 RICHMOND RD, LEXINGTON, KY 40502, [phone remo…

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ODI 11194871 · 60,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE ACCELERATING FROM A STOP, THE ENGINE JERKED AND THE VEHICLE LOST ACCELERATION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE ENGINE AND WAS ABLE TO REGAIN ACCELERATION. ON ONE OCCASION, WHILE EXITING TRAFFIC AT 40 MPH, THE VEHICLE LOST ACCELERATION. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE CONTACT WAS ABLE TO REGAIN ACCELERATION AND DROVE TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION WAS "SLEEPING". THE DEALER AND MANUFACTURER WER…

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ODI 11466088 · 100,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated while driving approximately 25 MPH and approaching a stop sign, the brake pedal was depressed; however, the vehicle failed to respond as needed. There brake warning light was illuminated. The vehicle was driven to a local mechanic who diagnosed that the failure was caused by a corroded brake booster. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics). The VIN wa…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

9 mentions · 8.1% of complaints

Median mileage: 105,500 mi (6 usable records).

ODI 10786124 · 44,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ ML350. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE UNINTENTIONALLY ACCELERATED. THE ESP TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE AND SIDE SWIPED A SECOND VEHICLE. THE VEHICLE TURNED 360 DEGREE AND THEN CRASHED INTO AN UTILITY POLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MECHANIC WAS UNABLE TO LOCATE THE FAILURE. THE FRONT END…

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ODI 11140453

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, [phone removed]) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT…

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ODI 11466088 · 100,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated while driving approximately 25 MPH and approaching a stop sign, the brake pedal was depressed; however, the vehicle failed to respond as needed. There brake warning light was illuminated. The vehicle was driven to a local mechanic who diagnosed that the failure was caused by a corroded brake booster. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics). The VIN wa…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Battery drain and no-start mentions

4 mentions · 3.6% of complaints

Median mileage: 38,457 mi (2 usable records).

ODI 10500173 · 19,000 mi

WAS DRIVING TO WORK ON THE HIGHWAY IN THE RAIN AND THE TRUCK JERKED OVER TO THE RIGHT WITHOUT ME DOING IT. ITS HAPPENED THREE MORE TIMES SINCE THEN. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO THEREFORE THERE IS NO PROBLEM. MY IGNITION SWITCH NEEDED TO BE REPLACED AT 20,000 MILES. MY KEYS WOULD NOT START THE TRUCK FOR AN ENTIRE WEEK STRAIGHT ON THE 1ST OR 2ND ATTEMPT. FINALLY ON THE 3RD TRY THE TRUCK WOULD START. ITS A YEAR AND A HALF OLD. WHEN THEY CONNECTED IT TO THEY'RE COMPUTER IT DID NOT READ ANY ERROR CODES. IT HAD TO NOT START THERE F…

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ODI 10839107 · 57,913 mi

WHILE VEHICLE IS STATIONARY, TURNING KEY IN THE IGNITION SWITCH MAY OR MAY NOT START THE VEHICLE OR TURNING KEY IN IGNITION MAY EXPERIENCE A DELAY BEFORE VEHICLE WILL START OR IT MAY REQUIRE TURNING THE KEY IN THE ON AND OFF POSITION SEVERAL TIMES BEFORE STARTING. AFTER A NO START SITUATION, IT MAY TAKE SEVERAL MINUTES BEFORE VEHICLE WILL FINALLY START.

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ODI 10888627

THERE WAS A SERVICE CAMPAIGN NO. 2013040001, ISSUED APRIL, 2013 FROM DAIMLER AG, THE MANUFACTURER OF MERCEDES- BENZ VEHICLES, FOR MODELS 164 , X164, 251, MODEL YEARS 2011-2012. IT STATED THAT "DUE TO A SUPPLIER PROCESS ISSUE THE ELECTRONIC IGNITION SWITCH DOES NOT CORRESPOND TO SPECIFICATION WHICH MAY LEAD TO A NO START CONDITION WHEN TURNING THE KEY." I AM THE SECOND OWNER OF THIS VEHICLE, PURCHASED DECEMBER, 2014. SUNSET AUTO SALES PURCHASED THIS VEHICLE IN DECEMBER, WHICH IS MY HUSBAND'S CAR LOT. THE VEHICLE WAS DOING THIS RANDOMLY AND DEA…

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Hard or delayed shifting

4 mentions · 3.6% of complaints

Median mileage: 50,000 mi (3 usable records).

ODI 10500173 · 19,000 mi

WAS DRIVING TO WORK ON THE HIGHWAY IN THE RAIN AND THE TRUCK JERKED OVER TO THE RIGHT WITHOUT ME DOING IT. ITS HAPPENED THREE MORE TIMES SINCE THEN. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO THEREFORE THERE IS NO PROBLEM. MY IGNITION SWITCH NEEDED TO BE REPLACED AT 20,000 MILES. MY KEYS WOULD NOT START THE TRUCK FOR AN ENTIRE WEEK STRAIGHT ON THE 1ST OR 2ND ATTEMPT. FINALLY ON THE 3RD TRY THE TRUCK WOULD START. ITS A YEAR AND A HALF OLD. WHEN THEY CONNECTED IT TO THEY'RE COMPUTER IT DID NOT READ ANY ERROR CODES. IT HAD TO NOT START THERE F…

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ODI 10577487 · 50,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ ML350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO HESITATE IN A JERKING MOTION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO STATED THAT BOTH THE PASSENGER AND DRIVER'S SIDE BLIND SPOT ASSIST SENSORS CONTRIBUTED TO THE FAILURE. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

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ODI 11194871 · 60,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE ACCELERATING FROM A STOP, THE ENGINE JERKED AND THE VEHICLE LOST ACCELERATION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE ENGINE AND WAS ABLE TO REGAIN ACCELERATION. ON ONE OCCASION, WHILE EXITING TRAFFIC AT 40 MPH, THE VEHICLE LOST ACCELERATION. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE CONTACT WAS ABLE TO REGAIN ACCELERATION AND DROVE TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION WAS "SLEEPING". THE DEALER AND MANUFACTURER WER…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Stalling or loss of power

4 mentions · 3.6% of complaints

Median mileage: 97,500 mi (4 usable records).

ODI 11023516 · 100,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AT THE TIME OF THE FAILURE, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS EVENTUALLY TOWED TO THE LOCAL MERCEDES DEALER (JAMES MOTOR COMPANY (2440 RICHMOND RD, LEXINGTON, KY 40502, [phone remo…

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ODI 11102382 · 95,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE VEHICLE STALLED. IN ADDITION, THE SRS AND ABS WARNING INDICATORS ILLUMINATED, AND THE SIDE VIEW AND BLIND SIDE INDICATORS WERE INOPERABLE. THE GEAR SHIFTER FAILED TO ENGAGE IN THE PARK POSITION. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.

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ODI 11548031 · 100,000 mi

The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the vehicle failed to start. The contact stated that the vehicle also stalled while driving in traffic. There were no warning lights illuminated. The message to remove-the-key was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer for assistance. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The dealer notified the contact of a diagnostic test and the…

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Steering assistance concerns

1 mentions · 0.9% of complaints

Median mileage: Unavailable (0 usable records).

ODI 10885153

FUEL LINE TEAR CAUSING ME TO LOSE CONTROL. WHEN STOPPED FUEL WAS RUNNING FROM UNDER MY VEHICLE, COVERED MOTOR AND ALL OVER CAR. LUCKILY IT IS A BLUE TEC MERCEDE NOT A GAS. VERY FRIGHTENING. DRIVING 55 MILES PER HOUR HIGHWAY. NO SMELL THAT I REMEMBER, JUST LOSS OF CONTROL STEERING. I THOUGHT IT WAS A POWER STEERING PROBLEM.

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b