| Air Bags | 00.0%No examples available for this selection. | 225.0%ODI 10862613TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Look up ODI 10862613 at NHTSA ↗ | 836.4%ODI 11046230TAKATA RECALL - HEN WILL I GET MY DEFECTIVE AIR BAG REPLACED? MY SERVICE PROIDER HAS BEEN UNABLE TO SCHEDULE A REPLACEMENT BECAUSE THEY DO NOT HAVE PARTS. Look up ODI 11046230 at NHTSA ↗ | 214.3%ODI 11035766DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO COMPLETE THE RECALL WHEN TAKEN IN BACK IN FEBRUARY 2017. WHICH WAS NOT NOTED ON THE INVOICE. Look up ODI 11035766 at NHTSA ↗ |
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| Engine | 00.0%No examples available for this selection. | 225.0%ODI 11084997 · 49,092 miTL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CHECK ENGINE AND TIRE PRESSURE MONITORING INDICATORS ILLUMINATED. ADDITIONALLY, WHILE THE EMERGENCY BRAKE WAS ENGAGED, THE VEHICLE MOVED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MASSAPEQUA (101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE SENSORS NEEDED TO BE REPLACED AND THE TIRES NEEDED AIR. THE DEALER INFORMED THE CONTACT THAT THE EMERGENCY BRAKE WAS WORKING AS INTENDED. THE VEHICLE WAS REPAIR… Look up ODI 11084997 at NHTSA ↗ | 313.6%ODI 10706144 · 22,000 miCAR HAS BEEN DRIVING NORMALLY FOR SEVERAL MIN AT HIGHWAY SPEEDS. WHILE STOPPED AT STOPLIGHT OR WHILE DRIVING SLOWLY THROUGH A PARKING LOT THE VEHICLE WILL STALL AND SHUT OFF. THE VEHICLE DOES RESTART WHEN TURNED TO OFF POSITION AND RESTARTED. NO CHECK ENGINE LIGHTS ILLUMINATE AFTERWARD AND VEHICLE DRIVES NORMALLY AFTER RESTARTING. HAS OCCURRED APPROX 10X OVER PAST FEW MONTHS. CONCERNING BECAUSE NOW IT IS OCCURRING WHILE THE VEHICLE IS IN MOTION AND RESULTS IN LOSS OF POWER, POWER STEERING AND ITS UNSAFE. CAR IS NEW AND STILL COVERED UNDER WARR… Look up ODI 10706144 at NHTSA ↗ | 214.3%ODI 10689597TL* THE CONTACT OWNS A 2015 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V764000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THEY WERE NOT EQUIPPED WITH THE TOOLS TO PERFORM THE RECALL REPAIRS. A SECOND AUTHORIZED DEALER WAS CONTACTED, WHO INDICATED THAT THE PART WAS NOT AVAILABLE AND THE CONTACT WAS PLACED ON A WAITING LIST WITH NO ESTIMATED TIMEFRAME AS TO WHEN THE REPAIR WOULD BE PERFORMED. THE MANUFACTURER WAS CONTACTED AND THEY WERE NOT ABLE TO PROVIDE A REASONABLE TIMEFR… Look up ODI 10689597 at NHTSA ↗ |
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| Service Brakes | 00.0%No examples available for this selection. | 225.0%ODI 11084997 · 49,092 miTL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CHECK ENGINE AND TIRE PRESSURE MONITORING INDICATORS ILLUMINATED. ADDITIONALLY, WHILE THE EMERGENCY BRAKE WAS ENGAGED, THE VEHICLE MOVED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MASSAPEQUA (101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE SENSORS NEEDED TO BE REPLACED AND THE TIRES NEEDED AIR. THE DEALER INFORMED THE CONTACT THAT THE EMERGENCY BRAKE WAS WORKING AS INTENDED. THE VEHICLE WAS REPAIR… Look up ODI 11084997 at NHTSA ↗ | 29.1%ODI 11376307 · 74,500 miRECENTLY THREE ELECTRONIC BRAKING ASSIST LIGHTS HAVE (ANTI-LOCK, ESP, AND ANTI-SKID) HAVE LIT ON MY DASHBOARD AT RANDOM TIMES. ON AT LEAST TWO OCCASIONS THE ENGINE HAS ACCELERATED WITHOUT ME TOUCHING THE PEDAL.*DT*JB TYPICALLY THIS IS WHILE THE VEHICLE IS IN MOTION. Look up ODI 11376307 at NHTSA ↗ | 17.1%ODI 11430619 · 124,000 miThe contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the vehicle jerked and lost motive power. The contact stated that the ABS and EMS warning lights were illuminated. The vehicle was diagnosed and repaired but continued to experience a failure. The manufacturer was informed of the failure and but offered no assistance. The failure mileage was approximately 124,000. Look up ODI 11430619 at NHTSA ↗ |
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| Unknown Or Other | 00.0%No examples available for this selection. | 112.5%ODI 11501311The electronic steering lock "jams". The only way to get the ignition to turn is to jack up the front tires to release the pressure on the wheels and jiggle the steering wheel while trying to start the car. Even doing this isn't instantaneous. Sometimes you have to physically wiggle the tires left/right while jiggling the wheel. This is well documented on Youtube/other internet sites. This has happened at least 6 or more times and has been taken into the Sprinter Dealer for repair. They couldn't replicate the issue and therefore did not… Look up ODI 11501311 at NHTSA ↗ | 313.6%ODI 10810183 · 11,100 miAIR CONDITION ON TOP THE ROOF LEAK,EVERY TIME IS RAIN LEAKS ON THE PASSENGERS. Look up ODI 10810183 at NHTSA ↗ | 17.1%ODI 11662702Catastrophic engine failure one week after DEF warranty service following class action lawsuit. Look up ODI 11662702 at NHTSA ↗ |
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| Vehicle Speed Control | 00.0%No examples available for this selection. | 112.5%ODI 11666918The right rear axle shaft assembly wheel bearing seal failed. The right rear ABS Sensor, aka (rotational Speed Sensor, wheel speed sensor) failed. These parts are available for inspection. The vehicle unexpectedly accelerated without me pressing the accelerator as I approached a red light at an intersection, putting my safety and others at risk. I had to slam on the brakes with all my might to get the vehicle to stop from going through the intersection. The road was wet, and the front wheels locked while the rear wheels continued to be driven b… Look up ODI 11666918 at NHTSA ↗ | 313.6%ODI 11376307 · 74,500 miRECENTLY THREE ELECTRONIC BRAKING ASSIST LIGHTS HAVE (ANTI-LOCK, ESP, AND ANTI-SKID) HAVE LIT ON MY DASHBOARD AT RANDOM TIMES. ON AT LEAST TWO OCCASIONS THE ENGINE HAS ACCELERATED WITHOUT ME TOUCHING THE PEDAL.*DT*JB TYPICALLY THIS IS WHILE THE VEHICLE IS IN MOTION. Look up ODI 11376307 at NHTSA ↗ | 17.1%ODI 11691804one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash. Look up ODI 11691804 at NHTSA ↗ |
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| Wheels | 00.0%No examples available for this selection. | 337.5%ODI 10732377I HAVE REPLACED AS OF TODAY 7/7/2015 -4 RIMS ON MY VEHICLE BECAUSE THEY KEEP CRACKING/ SPLITTING 1 EVEN HAD PIN HOLES. NOT ONLY IS THIS DANGEROUS TO ME AND WIFE. BUT COSTLY AS WELL FOR THE PRICE AND SITTING 2 DAYS WAITING FOR RIM. MY ENTIRE LIFE I HAVE NEVER OF STEEL RIMS DOING THIS. Look up ODI 10732377 at NHTSA ↗ | 00.0%No examples available for this selection. | 17.1%ODI 11551521Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these same faulty wheel sensors. Service for these Sprinters is difficult to schedule when traveling with an upfitted Class B (Roadtrek) RV like ours. The … Look up ODI 11551521 at NHTSA ↗ |
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| Fuel/Propulsion System | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 29.1%ODI 10695197 · 8,000 miTHE DAY I PURCHASED THE VAN WHILE STILL AT THE DEALER A WARNING CHIME CAME ON AND NO ONE COULD FIGURE OUT WHAT IS WRONG THEN IT FINALLY WENT AWAY BY ITSELF. THAT HAPPENED SEVERAL TIMES SINCE I PURCHASED IT LAST AUGUST. I TOOK IT TO TWO MERCEDES DEALERS BUT NO USE. I ALSO EXPERIENCED A DRASTIC DROP IN FUEL MILEAGE IT SUDDENLY DROPPED FROM AROUND 19 TO 13.5 MPG AT THAT TIME I NOTICED GRINDING NOISE ALL THAT WAS REPORTED TO THE DEALER. ON 2/27/2015 AT 2:15 AM A LOUD KNOCK ON THE DOOR WOKE US UP THE PERSON WAS AN UNDERCOVER POLICE OFFICER THAT HAPP… Look up ODI 10695197 at NHTSA ↗ | 17.1%ODI 10970681 · 45,000 miTL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. WHILE THE VEHICLE WAS AT THE DEALER FOR INSPECTION, IT WAS DISCOVERED THAT THE DIESEL PARTICULAR FILTER WAS FRACTURED. THE CHASSIS CONNECTING BRACKET FAILED AND FRACTURED THE DIESEL PARTICULAR FILTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT THE WARRANTY WAS EXPIRED AND THE REPAIR COST WOULD NOT BE COVERED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. Look up ODI 10970681 at NHTSA ↗ |
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| Power Train | 00.0%No examples available for this selection. | 112.5%ODI 11206848 · 29,000 miTL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE FAILED TO ENGAGE IN REVERSE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE CONSUMER STATED AFTER CHECKING THE OIL AND OIL FILTER, THE ENGINE FROZE WHILE DRIVING. IT WAS DISCOVERED THAT THE FAILURE WAS DUE… Look up ODI 11206848 at NHTSA ↗ | 14.5%ODI 11526466The van won’t throttle when requested and will lose power going uphill. I can set the cruise at 70 but the van will only accelerate to 55 to 65. When going uphill it will drop all the way to 45 mph with no ability to accelerate. Mercedes in Missoula has looked at it and said it’s the way the new update “fixed” the limp mode and there is nothing wrong with it. Our personal mechanic has also concluded there is nothing wrong. We live in rural Montana and this is our main vehicle as we have a large family. It’s extremely scary to have a semi com… Look up ODI 11526466 at NHTSA ↗ | 17.1%ODI 11634707For about a year occasionally when I put my van in park it rolls away mostly within approx.5 seconds thankfully all the times this happened I was able to jump back in to hit the brake pedal. I told the dealer the problem about 1 month ago they looked into it and said they could not find any problem.Yesterday for the first time my van rolled out of park approx.3 minutes later and collided with my other vehicle.I was able to see this happen and the time it took to roll away in park do to the fact I have video surveillance.I am at this point putti… Look up ODI 11634707 at NHTSA ↗ |
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