U.S. public vehicle records

Mercedes-Benz SPRINTER 4500 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

11 owner complaints analyzed

54 distinct recall campaigns

32,500 mi median reported failure mileage

Scope: 2015 to 2024 model years. Data updated: 2026-10-01 (October 1, 2026). 3 complaints include usable failure mileage. View data status.

This selection has limited data. It remains available for lookup but is excluded from search indexing.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 3 of 11 complaints (27.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Braking behavior	2	18.2%
Steering behavior	2	18.2%
Transmission and shifting	1	9.1%
Electrical and battery issues	1	9.1%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System

Power Train

Equipment:Recreational Vehicle/Trailer

Forward Collision Avoidance: Adaptive Cruise Control

Forward Collision Avoidance: Automatic Emergency Braking

Vehicle Speed Control

Back Over Prevention: Rearview System Braking

Equipment

Component breakdown data
Category	Count
Electrical System	3
Power Train	3
Equipment:Recreational Vehicle/Trailer	2
Forward Collision Avoidance: Adaptive Cruise Control	2
Forward Collision Avoidance: Automatic Emergency Braking	2
Vehicle Speed Control	2
Back Over Prevention: Rearview System Braking	1
Equipment	1

Electrical System: 3; Power Train: 3; Equipment:Recreational Vehicle/Trailer: 2; Forward Collision Avoidance: Adaptive Cruise Control: 2; Forward Collision Avoidance: Automatic Emergency Braking: 2; Vehicle Speed Control: 2; Back Over Prevention: Rearview System Braking: 1; Equipment: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 1; 25,000 to 49,999: 2; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

25,000 to 49,999 miles has the most reports with usable mileage (2). 8 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2021

2022

2023

2024

2025

2021: 5; 2022: 1; 2023: 1; 2024: 2; 2025: 2

Pattern summary

Electrical System leads the component reports. Braking behavior appears in 2 complaint narratives. Steering behavior appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11530169 · 2023-07-03 (July 3, 2023)

Cruse control will sometimes disengage and display these error messages: "Active Distance Assist Inoperative" "Active Brake Assist Functions Limited See Operator's Manual" Cruse control kicks out and the power cuts off abruptly. After some variable time the cruise control function will work again. This is an intermittent problem that occurs without warning. When cruise control set to 65-70 mph, the deceleration is very pronounced, as if brakes are applied. This can be very starling to the driver, passengers, and any vehicles tailing behin…

Owner-reported narrative. Look up ODI 11530169 at NHTSA ↗

Owner report 11624407 · 2024-11-10 (November 10, 2024)

The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar…

Owner-reported narrative. Look up ODI 11624407 at NHTSA ↗

Owner report 11390987 · 2021-02-01 (February 1, 2021)

TRAVELING DOWN THE HIGHWAY AT 65 MPH, THE WHEELS STARTED SHAKING VIOLENTLY, AND WITHIN 5 SECONDS, THE POWER STEERING ASSIST COMPLETELY FAILED. IT TOOK EXCESSIVE STRENGTH TO STEER THE VEHICLE TO SAFETY. MERCEDES-BENZ IS REFUSING TO COVER THE REPAIR ON THE 15-MONTH OLD VAN THAT HAS 43000 MILES ON IT. THE ISSUE HAS BEEN IDENTIFIED AS A FAILED ELECTRIC ACTUATOR.

Owner-reported narrative. 43,000 miles reported. Look up ODI 11390987 at NHTSA ↗

Owner report 11421986 · 2021-06-23 (June 23, 2021)

The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering wheel and try to maneuver the vehicle to stay in your lane. The only way to turn off these features are to turn off them off every time you start your vehicle. Mercedes Benz has told me there is no way to turn it off completely and they have had numero…

Owner-reported narrative. Look up ODI 11421986 at NHTSA ↗

Owner report 11634134 · 2025-01-04 (January 4, 2025)

At high altitudes (it's happened over 5000ft and not under that) while in 4x4 mode, the car occasionally just simply does not respond to throttle input while in drive. This is usually from a start while shifting from park or reverse into drive, but there is zero power which has now been dangerous a few times for us while on inclines or near traffic. It eventually goes away after shifting back and forth to park/reverse/neutral and trying to rev the engine. But it's inconsitent, infrequent and not particularly easy to reproduce.

Owner-reported narrative. Look up ODI 11634134 at NHTSA ↗

Owner report 11432261 · 2021-09-09 (September 9, 2021)

The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _…

Owner-reported narrative. Look up ODI 11432261 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

From yearThrough year

Recall campaigns

Shared campaigns appear once in each affected model year.

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2015: 1; 2016: 1; 2017: 1; 2018: 7; 2019: 38; 2020: 22; 2021: 16; 2022: 6; 2023: 6; 2024: 2

First model yearSecond model year

Year-by-year records

Mercedes-Benz SPRINTER 4500 model-year comparison
Model year	Complaints	Recalls	Change in recalls
2015	0	1	Not available
2016	1	1	0
2017	0	1	0
2018	0	7	+6
2019	9	38	+31
2020	1	22	-16
2021	0	16	-6
2022	0	6	-10
2023	0	6	0
2024	0	2	-4

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

11 unique complaints in this selection. Analysis snapshot: 2026-10-01.

27.3%Usable mileage3 / 11 records

100.0%Valid incident date11 / 11 records

100.0%Valid filing date11 / 11 records

100.0%Ordered incident and filing dates11 / 11 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

From model yearThrough model year

Component complaint heatmap
Component	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Electrical System	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	333.3% ODI 11390987 · 43,000 mi TRAVELING DOWN THE HIGHWAY AT 65 MPH, THE WHEELS STARTED SHAKING VIOLENTLY, AND WITHIN 5 SECONDS, THE POWER STEERING ASSIST COMPLETELY FAILED. IT TOOK EXCESSIVE STRENGTH TO STEER THE VEHICLE TO SAFETY. MERCEDES-BENZ IS REFUSING TO COVER THE REPAIR ON THE 15-MONTH OLD VAN THAT HAS 43000 MILES ON IT. THE ISSUE HAS BEEN IDENTIFIED AS A FAILED ELECTRIC ACTUATOR. Look up ODI 11390987 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Power Train	0Unavailable No examples available for this selection.	1100.0% ODI 11414039 · 32,500 mi THE WHEEL SPEED SENSORS ON THIS VEHICLE HAVE BEEN REPLACED FOUR TIMES IN 15000 MOLES. WHEN THE SENSOR FAILS THE VEHICLE SUDDENLY SHUDDERS TO A LOS SPEED WHICH CAN CREATE A VERY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY Look up ODI 11414039 at NHTSA ↗	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	222.2% ODI 11404894 · 24,262 mi ROLLAWAY FROM PARK. VEHICLE ROLLED FORWARD AND COLLISION AT RIGHT FRONT. Look up ODI 11404894 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Equipment:Recreational Vehicle/Trailer	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	111.1% ODI 11486867 Awning operation and lights are controlled by switchs in vehicle and/or app. Intermittently switchs will not work. Awing sometimes stutters when deployed. So far we have been able to fully retract. We have not taken to dealer since the symptoms are very sporadic. Look up ODI 11486867 at NHTSA ↗	1100.0% ODI 11605158 The contact owns a 2020 Mercedes Benz Sprinter 4500. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool was unable to retrieve recall information. Look up ODI 11605158 at NHTSA ↗	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Forward Collision Avoidance: Adaptive Cruise Control	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	222.2% ODI 11530169 Cruse control will sometimes disengage and display these error messages: "Active Distance Assist Inoperative" "Active Brake Assist Functions Limited See Operator's Manual" Cruse control kicks out and the power cuts off abruptly. After some variable time the cruise control function will work again. This is an intermittent problem that occurs without warning. When cruise control set to 65-70 mph, the deceleration is very pronounced, as if brakes are applied. This can be very starling to the driver, passengers, and any vehicles tailing behin… Look up ODI 11530169 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Forward Collision Avoidance: Automatic Emergency Braking	0Unavailable No examples available for this selection.	1100.0% ODI 11414039 · 32,500 mi THE WHEEL SPEED SENSORS ON THIS VEHICLE HAVE BEEN REPLACED FOUR TIMES IN 15000 MOLES. WHEN THE SENSOR FAILS THE VEHICLE SUDDENLY SHUDDERS TO A LOS SPEED WHICH CAN CREATE A VERY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY Look up ODI 11414039 at NHTSA ↗	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	111.1% ODI 11421986 The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering wheel and try to maneuver the vehicle to stay in your lane. The only way to turn off these features are to turn off them off every time you start your vehicle. Mercedes Benz has told me there is no way to turn it off completely and they have had numero… Look up ODI 11421986 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Vehicle Speed Control	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	222.2% ODI 11530169 Cruse control will sometimes disengage and display these error messages: "Active Distance Assist Inoperative" "Active Brake Assist Functions Limited See Operator's Manual" Cruse control kicks out and the power cuts off abruptly. After some variable time the cruise control function will work again. This is an intermittent problem that occurs without warning. When cruise control set to 65-70 mph, the deceleration is very pronounced, as if brakes are applied. This can be very starling to the driver, passengers, and any vehicles tailing behin… Look up ODI 11530169 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Back Over Prevention: Rearview System Braking	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	111.1% ODI 11421986 The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering wheel and try to maneuver the vehicle to stay in your lane. The only way to turn off these features are to turn off them off every time you start your vehicle. Mercedes Benz has told me there is no way to turn it off completely and they have had numero… Look up ODI 11421986 at NHTSA ↗	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.
Equipment	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	00.0% No examples available for this selection.	1100.0% ODI 11605158 The contact owns a 2020 Mercedes Benz Sprinter 4500. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool was unable to retrieve recall information. Look up ODI 11605158 at NHTSA ↗	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.	0Unavailable No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
Component	Mileage range (25th–75th percentile)	Median	Usable records	Examples
Electrical System	Too few reports for a range	43,000 mi	1 (sparse)	ODI 11390987 · 43,000 mi TRAVELING DOWN THE HIGHWAY AT 65 MPH, THE WHEELS STARTED SHAKING VIOLENTLY, AND WITHIN 5 SECONDS, THE POWER STEERING ASSIST COMPLETELY FAILED. IT TOOK EXCESSIVE STRENGTH TO STEER THE VEHICLE TO SAFETY. MERCEDES-BENZ IS REFUSING TO COVER THE REPAIR ON THE 15-MONTH OLD VAN THAT HAS 43000 MILES ON IT. THE ISSUE HAS BEEN IDENTIFIED AS A FAILED ELECTRIC ACTUATOR. Look up ODI 11390987 at NHTSA ↗
Power Train	Too few reports for a range	28,381 mi	2 (sparse)	ODI 11414039 · 32,500 mi THE WHEEL SPEED SENSORS ON THIS VEHICLE HAVE BEEN REPLACED FOUR TIMES IN 15000 MOLES. WHEN THE SENSOR FAILS THE VEHICLE SUDDENLY SHUDDERS TO A LOS SPEED WHICH CAN CREATE A VERY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY Look up ODI 11414039 at NHTSA ↗ ODI 11404894 · 24,262 mi ROLLAWAY FROM PARK. VEHICLE ROLLED FORWARD AND COLLISION AT RIGHT FRONT. Look up ODI 11404894 at NHTSA ↗
Forward Collision Avoidance: Automatic Emergency Braking	Too few reports for a range	32,500 mi	1 (sparse)	ODI 11414039 · 32,500 mi THE WHEEL SPEED SENSORS ON THIS VEHICLE HAVE BEEN REPLACED FOUR TIMES IN 15000 MOLES. WHEN THE SENSOR FAILS THE VEHICLE SUDDENLY SHUDDERS TO A LOS SPEED WHICH CAN CREATE A VERY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY Look up ODI 11414039 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

ComponentPeriod

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples

Monthly complaint and recall timeline
Month	Complaints	Campaigns announced	Examples
2024-11	1	None	ODI 11624407 The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar… Look up ODI 11624407 at NHTSA ↗
2024-12	0	24V930000	No examples available for this selection.
2025-01	1	None	ODI 11634134 At high altitudes (it's happened over 5000ft and not under that) while in 4x4 mode, the car occasionally just simply does not respond to throttle input while in drive. This is usually from a start while shifting from park or reverse into drive, but there is zero power which has now been dangerous a few times for us while on inclines or near traffic. It eventually goes away after shifting back and forth to park/reverse/neutral and trying to rev the engine. But it's inconsitent, infrequent and not particularly easy to reproduce. Look up ODI 11634134 at NHTSA ↗
2025-02	0	25V135000	No examples available for this selection.
2025-03	0	None	No examples available for this selection.
2025-04	0	None	No examples available for this selection.
2025-05	1	None	ODI 11661916 I was driving and the vehicle began to smoke through the air conditioning vent and within 30 seconds flames of fire entered the vehicle and the vehicle was completely burned. I never received any recall regarding that malfunction and never saw any signal that this would happen. I almost caught in fire due to the imminent flames. That's was my vehicle for work and I lost everything, materials, tools, merchandise and everything. I am struggling financially due to this situation. I tried to open the side door to take my belongings but it was loc… Look up ODI 11661916 at NHTSA ↗
2025-06	0	None	No examples available for this selection.
2025-07	0	None	No examples available for this selection.
2025-08	0	None	No examples available for this selection.
2025-09	0	None	No examples available for this selection.
2025-10	0	None	No examples available for this selection.
2025-11	0	None	No examples available for this selection.
2025-12	0	None	No examples available for this selection.
2026-01	0	None	No examples available for this selection.
2026-02	0	None	No examples available for this selection.
2026-03	0	None	No examples available for this selection.
2026-04	0	None	No examples available for this selection.
2026-05	0	None	No examples available for this selection.
2026-06	0	None	No examples available for this selection.
2026-07	0	None	No examples available for this selection.
2026-08	0	None	No examples available for this selection.
2026-09	0	None	No examples available for this selection.
2026-10 (partial)	0	None	No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Observation windowFirst model yearSecond model year

2022: 0 complaints · 2023: 0 complaints

Equal observation windows
Model year	Through age 0	Through age 1	Through age 2
2022	0	0	0
2023	0	0	0

Date coverage across each selected cohort

Date basis for all complaints in selected model years
Year	Incident dates used	Filing date fallbacks	Excluded dates
2022	0	0	0
2023	0	0	0

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
Component	Electrical System	Power Train	Equipment:Recreational Vehicle/Trailer	Forward Collision Avoidance: Adaptive Cruise Control	Forward Collision Avoidance: Automatic Emergency Braking	Vehicle Speed Control	Back Over Prevention: Rearview System Braking	Equipment
Electrical System	—	0	0	1 ODI 11624407 The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar… Look up ODI 11624407 at NHTSA ↗	0	1 ODI 11624407 The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar… Look up ODI 11624407 at NHTSA ↗	0	0
Power Train	0	—	0	0	1 ODI 11414039 · 32,500 mi THE WHEEL SPEED SENSORS ON THIS VEHICLE HAVE BEEN REPLACED FOUR TIMES IN 15000 MOLES. WHEN THE SENSOR FAILS THE VEHICLE SUDDENLY SHUDDERS TO A LOS SPEED WHICH CAN CREATE A VERY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY Look up ODI 11414039 at NHTSA ↗	0	0	0
Equipment:Recreational Vehicle/Trailer	0	0	—	0	0	0	0	1 ODI 11605158 The contact owns a 2020 Mercedes Benz Sprinter 4500. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool was unable to retrieve recall information. Look up ODI 11605158 at NHTSA ↗
Forward Collision Avoidance: Adaptive Cruise Control	1 ODI 11624407 The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar… Look up ODI 11624407 at NHTSA ↗	0	0	—	0	2 ODI 11530169 Cruse control will sometimes disengage and display these error messages: "Active Distance Assist Inoperative" "Active Brake Assist Functions Limited See Operator's Manual" Cruse control kicks out and the power cuts off abruptly. After some variable time the cruise control function will work again. This is an intermittent problem that occurs without warning. When cruise control set to 65-70 mph, the deceleration is very pronounced, as if brakes are applied. This can be very starling to the driver, passengers, and any vehicles tailing behin… Look up ODI 11530169 at NHTSA ↗ ODI 11624407 The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar… Look up ODI 11624407 at NHTSA ↗	0	0
Forward Collision Avoidance: Automatic Emergency Braking	0	1 ODI 11414039 · 32,500 mi THE WHEEL SPEED SENSORS ON THIS VEHICLE HAVE BEEN REPLACED FOUR TIMES IN 15000 MOLES. WHEN THE SENSOR FAILS THE VEHICLE SUDDENLY SHUDDERS TO A LOS SPEED WHICH CAN CREATE A VERY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY Look up ODI 11414039 at NHTSA ↗	0	0	—	0	1 ODI 11421986 The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering wheel and try to maneuver the vehicle to stay in your lane. The only way to turn off these features are to turn off them off every time you start your vehicle. Mercedes Benz has told me there is no way to turn it off completely and they have had numero… Look up ODI 11421986 at NHTSA ↗	0
Vehicle Speed Control	1 ODI 11624407 The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar… Look up ODI 11624407 at NHTSA ↗	0	0	2 ODI 11530169 Cruse control will sometimes disengage and display these error messages: "Active Distance Assist Inoperative" "Active Brake Assist Functions Limited See Operator's Manual" Cruse control kicks out and the power cuts off abruptly. After some variable time the cruise control function will work again. This is an intermittent problem that occurs without warning. When cruise control set to 65-70 mph, the deceleration is very pronounced, as if brakes are applied. This can be very starling to the driver, passengers, and any vehicles tailing behin… Look up ODI 11530169 at NHTSA ↗ ODI 11624407 The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a softwar… Look up ODI 11624407 at NHTSA ↗	0	—	0	0
Back Over Prevention: Rearview System Braking	0	0	0	0	1 ODI 11421986 The Lane Assist and Crosswind Assist do not work properly. When a gust of wind hits you or when you're passing a semi, the van immediately forces your vehicle off the road or into the other lane where there is another vehicle or a concrete barrier. It's very difficult to hold onto the steering wheel and try to maneuver the vehicle to stay in your lane. The only way to turn off these features are to turn off them off every time you start your vehicle. Mercedes Benz has told me there is no way to turn it off completely and they have had numero… Look up ODI 11421986 at NHTSA ↗	0	—	0
Equipment	0	0	1 ODI 11605158 The contact owns a 2020 Mercedes Benz Sprinter 4500. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool was unable to retrieve recall information. Look up ODI 11605158 at NHTSA ↗	0	0	0	0	—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

Search patterns

1 patterns with matching reports.

Steering assistance concerns

1 mentions · 9.1% of complaints

Median mileage: 43,000 mi (1 usable records).

ODI 11390987 · 43,000 mi

Look up ODI 11390987 at NHTSA ↗

Matching rule

\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b