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U.S. public vehicle records

2002 Mercury GRAND MARQUIS problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

78 owner complaints analyzed

0 distinct recall campaigns

51,000 mi median reported failure mileage

Scope: 2002 model year. Data updated: . 48 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Vehicle Speed Control is the most frequently named component, appearing in 16 of 78 complaints (20.5%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior1823.1%
Steering behavior1012.8%
Transmission and shifting56.4%
Engine operation33.8%
Electrical and battery issues22.6%
Fuel system concerns22.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Vehicle Speed Control
16
Steering
9
Electrical System
8
Seat Belts
6
Suspension
5
Exterior Lighting
3
Tires
3
Tires:Tread/Belt
3
Component breakdown data
CategoryCount
Vehicle Speed Control16
Steering9
Electrical System8
Seat Belts6
Suspension5
Exterior Lighting3
Tires3
Tires:Tread/Belt3

Vehicle Speed Control: 16; Steering: 9; Electrical System: 8; Seat Belts: 6; Suspension: 5; Exterior Lighting: 3; Tires: 3; Tires:Tread/Belt: 3

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
14
25,000 to 49,999
7
50,000 to 74,999
8
75,000 to 99,999
7
100,000 to 149,999
11
150,000 and above
1
Reported problems by failure mileage data
CategoryCount
Under 25,00014
25,000 to 49,9997
50,000 to 74,9998
75,000 to 99,9997
100,000 to 149,99911
150,000 and above1

Under 25,000: 14; 25,000 to 49,999: 7; 50,000 to 74,999: 8; 75,000 to 99,999: 7; 100,000 to 149,999: 11; 150,000 and above: 1

Under 25,000 miles has the most reports with usable mileage (14). 30 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2001
1
2002
14
2003
8
2004
5
2005
7
2006
2
2007
2
2008
4
2009
2
2010
1
2011
5
2012
4
2013
5
2014
2
2015
2
2016
3
2017
2
2018
3
2019
1
2021
1
2022
2
2024
1
2025
1
Complaints over time data
CategoryCount
20011
200214
20038
20045
20057
20062
20072
20084
20092
20101
20115
20124
20135
20142
20152
20163
20172
20183
20191
20211
20222
20241
20251

2001: 1; 2002: 14; 2003: 8; 2004: 5; 2005: 7; 2006: 2; 2007: 2; 2008: 4; 2009: 2; 2010: 1; 2011: 5; 2012: 4; 2013: 5; 2014: 2; 2015: 2; 2016: 3; 2017: 2; 2018: 3; 2019: 1; 2021: 1; 2022: 2; 2024: 1; 2025: 1

Pattern summary

Vehicle Speed Control leads the component reports. Braking behavior appears in 18 complaint narratives. Steering behavior appears in 10 complaint narratives. Transmission and shifting appears in 5 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10020198 · 2003-07-03 (July 3, 2003)

WHEN THE CONSUMER APPLIED THE BRAKE HIS FOOT ALSO HIT THE ACCELERATOR PEDAL WHICH CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE VEHICLE TURN SIGNAL WERE INOPERATIVE AND THE IGNITION KEY WAS HARD TO TURN AT TIMES. *JB *CB *NLM

Owner-reported narrative. 4,093 miles reported. Look up ODI 10020198 at NHTSA ↗

Owner report 10055734 · 2004-03-11 (March 11, 2004)

THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED T…

Owner-reported narrative. 8,000 miles reported. Look up ODI 10055734 at NHTSA ↗

Owner report 10430392 · 2011-10-16 (October 16, 2011)

DURING HEIGHT OF THE RUSH HOUR AT 4:00 PM I WAS TRAVELING ON NJ TURNPIKE AT 65 MPH IN THE MIDDLE LANE, STARTED TO HEAR A CLICKING SOUND. ALL OF A SUDDEN THE CAR'S ENGINE STOPPED, HAD NO POWER STEERING AND THE ENTIRE ELECTRICAL SYSTEM FAILED, (THE CAR'S BATTERY WAS REPLACED IN 12/2010) . DIRECTIONAL SIGNALS, AND EMERGENCY FLASHER DID NOT WORK, NOR COULD I LOWER THE WINDOWS. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD WHEN A SLOW MOVING TRUCK WAS COMING UP ON THE RIGHT SIDE. NO CLICKING SOUND WAS HEARD TRYING TO RESTART THE CAR. *TR

Owner-reported narrative. 112,000 miles reported. Look up ODI 10430392 at NHTSA ↗

Owner report 10042553 · 2003-10-08 (October 8, 2003)

WHILE WAITING AT A STOP ENGINE STARTED TO REV TO A HIGH RATE. DRIVER SHIFTED INTO NEUTRAL TO HELP RESOLVE THE PROBLEM, WHICH FAILED. HAS BEEN IN CONTACT WITH MECHANIC, AND CAUSE OF PROBLEM HAS YET TO BE DETERMINED.*AK

Owner-reported narrative. 5,500 miles reported. Look up ODI 10042553 at NHTSA ↗

Owner report 10067960 · 2004-04-28 (April 28, 2004)

WHILE DRIVING VEHICLE OFF OF CARWASH CONVEYOR, THE ENGINE RACED TO FULL SPEED. I HAD TO US BOTH FEET ON THE BRAKE, AND SHIFT INTO NEUTRAL TO STOP THE CAR. WITH THE FRONT TIRES LOCKED, THE CAR STILL ACCELLERATED OVER TWO SPEED BUMPS BEFORE STOPPING.

Owner-reported narrative. 40,000 miles reported. Look up ODI 10067960 at NHTSA ↗

Owner report 10100428 · 2004-11-23 (November 23, 2004)

WINDSHIELD WIPERS DO NOT FUNCTION PROPERLY, THEY WILL WIPE PART OF THE TIME THEN ATTEMPT TO SCRUB PART OF THE TIME. WHEN SCRUBBING ACTION OCCURS THERE IS A TERRIBLE NOISE AND THE WIPERS SKIP OVER PART OF THE MOISTURE LEAVING THE WINDSHIELD PARTIALLY COVERED AND IN HEAVY RAIN, CREATS AS VERY DANGEROUS SITUATION DUE TO LACK OF VISIBILITY. I HAVE BEEN TRYING TO GET THE PROBLEM CORRECTED WITH MY DEALER, BILLION LINCOLN-MERCURY IN SIOUX FALLS, SD SINCE THE FIRST OCCURENCE IN MAY OF 2003. AT THAT TIME I BELIEVE THE WIPERS WERE REPLACED AND SINCE THE…

Owner-reported narrative. Look up ODI 10100428 at NHTSA ↗

Owner report 10142052 · 2005-11-08 (November 8, 2005)

WITHOUT ANY FOREWARNING, VEHICLE STALLED ON MAJOR HIGHWAY. UNABLE TO START. A PASSING MOTORIST SAID HE HAD SAME PROBLEM AND RESTARTED BY PUSHING RESET BUTTON IN TRUNK. WE DID AND VEHICLE STARTED. COULD HAVE BEEN DISASTROUS IF HAPPENED ON INTERSTATE WITH 18 WHEELER BEHIND. TOOK VEHICLE TO DEALER. MECHANIC SAID INERTIA SWITCH DEFECTIVE AND CHANGED. SAID THE RESET BUTTON IS SAFETY FACTOR TO AVOID FIRE IN CASE OF COLLISION. BUT THERE WAS NO COLLISION--NOT EVEN BUMP IN ROAD. BELIEVE THERE SHOULD BE WARNING SYSTEM WHEN RESET BECOMES DEFECTIVE. …

Owner-reported narrative. 75,000 miles reported. Look up ODI 10142052 at NHTSA ↗

Owner report 10198859 · 2007-08-08 (August 8, 2007)

TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF. THE CHECK ENGINE, BATTERY, AND TRACK WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE HAD TO WAIT AN HOUR TO RESTART THE VEHICLE. AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

Owner-reported narrative. 73,000 miles reported. Look up ODI 10198859 at NHTSA ↗

Owner report 11474583 · 2022-07-18 (July 18, 2022)

?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked in the same lot. I am glad I was parked and had my foot on the brake prior to this unit or system malfunction otherwise the injuries could easily have been fatal on the highway. I think this defect may be a contributing factor to the car dying recen…

Owner-reported narrative. Look up ODI 11474583 at NHTSA ↗

Owner report 568312 · 2002-11-30 (November 30, 2002)

THERE IS A CONCERN ABOUT THE SAFETY OF THE GAS TANK AND THE SIMILARITY TO THE FORD CROWN VICTORIA'S WITH THEIR REAR END ACCIDENTS, RESULTING IN A VEHICLE FIRE. *JG *SCC

Owner-reported narrative. Look up ODI 568312 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

78 unique complaints in this selection. Analysis snapshot: 2026-10-01.

61.5%Usable mileage48 / 78 records
94.9%Valid incident date74 / 78 records
100.0%Valid filing date78 / 78 records
94.9%Ordered incident and filing dates74 / 78 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component199719981999200020012002200320042005200620072008200920102011
Exterior Lighting
00.0%

No examples available for this selection.

96.3%
ODI 10394258 · 136,000 mi

MY 1998 MERCURY GRAND MARQUIS HEADLIGHTS AS WELL AS TAILIGHTS FAIL. DURING THIS ALL OF A SUDDEN WHILE DRIVING AT NIGHT THE HEADLIGHTS WHILE DRIVING WILL START FLASHING ON AND OFF, THEN JUST COMPLETELY GO OFF, AS WELL AS THE LIGHTS ON THE DOORS AND LIGHT AROUND THE DASH CONTROLS SUCH AS (AC BUTTONS AN KNOBS) THIS HAPPENED RARELY, BUT NOW IT HAPPENED EVERY SINGLE NIGHT. I GOOGLED THIS AND MANY MORE ARE HAVING THE SAME PROBLEM, IT SEEMS AS IF ITS COMMON IN THESE VEHICLES. ON THE FORUMS SOME SAY A LIGHT CONTROL BOX NEEDS REPLACING, AND THEN SOME SA…

Look up ODI 10394258 at NHTSA ↗

127.3%
ODI 10319833 · 188,000 mi

PROBLEM: INTERMITTENT HEADLIGHT FAILURE WHILE DRIVING AT NIGHT WITH 1999 (1998 YEAR OF MANUFACTURE) MERCURY GRAND MARQUIS. LIGHTS GO OFF FOR AS LONG AS 2-3 SECONDS AND COME BACK ON AGAIN FOR A SECOND OR TWO, THEN GO OFF AGAIN, THEN BACK ON AGAIN, ETC--AND ONLY OCCURS AFTER THE VEHICLE HAS BEEN DRIVEN FOR 20-30 MINUTES. THIS HAPPENED ONCE BEFORE, ABOUT TWO YEARS AGO, WITH THIS VERY SAME VEHICLE AND I SOLVED THE PROBLEM BY REPLACING THE HEADLIGHT SWITCH ON THE DASH. APPARENTLY THERE IS NO HEADLIGHT-RELATED RECALL* FOR THIS PARTICULAR MER…

Look up ODI 10319833 at NHTSA ↗

148.6%
ODI 10252160 · 75,500 mi

DRIVING AT NIGHT WITH HIGH BEAMS ON. AFTER AN EXTENDED TIME ,AT LEAST AN HOUR, HEADLIGHTS WENT OFF. SWITCHED TO LO BEAMS AND THEY CAME ON, SWITCHED BACK TO HIGH BEAMS AND THEY WENT OFF AGAIN. I HAVE A 1994 GRAND MARQUIS AND IT DOES THE EXACT SAME THING. REPLACED THE HEADLIGHT BREAKER AND STILL HAVE THE PROBLEM. *TR

Look up ODI 10252160 at NHTSA ↗

85.1%
ODI 10325324 · 72,440 mi

WHILE DRIVING AT NIGHT, MY LIGHTS TURNED OFF BY THEMSELVES ON A DARK RURAL ROAD. IF I HADN'T JAMMED ON THE BRAKES, I WOULD HAVE EATEN THE RAILING OR WORSE. TURNS OUT THE (LCM) LIGHTING CONTROL MODULE, IS DEFECTIVE. WHEN I LOOKED IT UP ONLINE, IT SEEMS THAT MANY CARS ARE HAVING THIS ISSUE, EVEN MY LOCAL POLICE DEPARTMENT. THIS IS A BIG SAFETY ISSUE AND NEEDS TO BE ADDRESSED IMMEDIATELY. THE DEALER WANTED TO CHARGE $578 PLUS 2 HOURS LABOR FOR A PART THAT GOES UNDER THE DASH. *TR

Look up ODI 10325324 at NHTSA ↗

33.8%
ODI 10759856 · 118,575 mi

AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM). WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART. TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED. I…

Look up ODI 10759856 at NHTSA ↗

18851.9%
ODI 10258394 · 95,100 mi

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT OPERATE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BOTH AN INDEPENDENT MECHANIC AND THE DEALER. BOTH STATED THAT THE FAILURES WERE DUE TO THE ELECTRONIC CONTROL MODULE. THE CONTACT WAS CONCERNED THAT HE COULD NOT OPERATE THE VEHICLE AT NIGHT. NHTSA INVESTIGATION NUMBER PE-066 WAS OPENED FOR THE FAILURE; HOWEVER, NO VERDICT HAS YET BEEN REACHED. THE FAILURE MILEAGE WAS 95,100 AND CURRENT MILEAGE WAS 95,600.

Look up ODI 10258394 at NHTSA ↗

18553.2%
ODI 10257077 · 94,000 mi

WE HAVE 9 MERCURY GRAND MARQUIS IN OUR FLEET. WE ARE A 24 HOUR TRANSPORTATION SERVICE AND OUR CARS ARE OUT A NIGHT. THE LIGHTS JUST TURN OFF WITHOUT WARNING AND OUR DRIVERS NOW HAVE TO DRIVE IN THE DARK UNTIL THE LIGHTS COME BACK ON AFTER SHUTTING THE CAR DOWN. OR, THEY MAY NOT COME BACK ON AND HAVE TO HAVE THE CAR TOWED IN. WE HAVE PURCHASED THIS COMPANY IN MAY 2008 AND PURCHASED ALL NINE CARS AT THE SAME TIME. WE HAVE REPLACED FOUR OF THE NINE SO FAR AT THE COST OF $591. EACH, OUR COST ACCORDING TO WHITEYS' AUTOMALL MANSFIELD OHIO. IF …

Look up ODI 10257077 at NHTSA ↗

26153.5%
ODI 10252071 · 117,000 mi

TL*THE CONTACT'S COMPANY OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH AT NIGHT, THE HEADLIGHTS DIM AND DO NOT ILLUMINATE AGAIN. A MECHANIC PERFORMED A DIAGNOSTIC, WHICH INDICATED THAT THE HEADLIGHT SWITCH WAS FAULTY. THE SWITCH HAS BEEN REPLACED NUMEROUS TIMES. THERE IS A DEFECT INVESTIGATION (NUMBER PE08066) FOR THE FAULTY HEADLIGHT SWITCH. THE FAILURE MILEAGE WAS 117,000.

Look up ODI 10252071 at NHTSA ↗

53.5%
ODI 10504842 · 160,000 mi

EXTERIOR LIGHT ON DRIVER'S SIDE STOPPED WORKING. I NOTICED WHEN I PULLED INTO MY GARAGE THAT THE LIGHT WAS NOT WORKING. THE ONLY WAY I COULD CONTINUE TO DRIVE THE CAR IS WHEN I USED THE HIGH BEAMS. NOW, AS OF LAST NIGHT (MARCH 27, 2013), THE DRIVER'S SIDE HIGH BEAM IS NOT WORKING AT ALL. I HAVE TAKEN THE CAR TO THE REPAIR SHOP AND TOLD THE LIGHTING MODULE NEEDS TO BE REPLACED AND THAT IT WOULD COST APPROXIMATELY $700 TO FIX. I NEED THE LIGHTS TO WORK, SO I AM HAVING IT REPAIRED. *TR

Look up ODI 10504842 at NHTSA ↗

33.1%
ODI 10545459 · 52,000 mi

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS TURNED OFF INTERMITTENTLY DURING THE NIGHT AND ON DURING THE DAY. THE CONTACT ALSO MENTIONED THAT WHEN THE HIGH BEAMS WERE TURNED ON, ALL OF THE LIGHTS WOULD TURN OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 52,000. ...UPDATED 11-18-13 *BF

Look up ODI 10545459 at NHTSA ↗

56.3%
ODI 10836211

2003 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEADLIGHT ELECTRONIC MODULE RECALL REPAIRS. *SMD THE CONSUMER STATED THE MODULE WAS REPLACED ON NOVEMBER 13, 2014 PRIOR TO RECEIVING NOTIFICATION. THE CONSUMER CALLED FORD TO REQUEST REIMBURSEMENT. HOWEVER, SHE WAS INFORMED THE TIME FRAME FOR REIMBURSEMENT HAD EXPIRED. *JB

Look up ODI 10836211 at NHTSA ↗

13.8%
ODI 10379674 · 17,445 mi

THE LEFT TURN SIGNALS (FRONT, REAR & DASH) BLINK FASTER THAN THE RIGHT ONES INDICATING A BURNT OUT BULB EVEN THOUGH THE LEFT BULBS WORK. WE REPLACED THE FRONT & REAR BULBS TWICE AND THEY WORKED NORMAL FOR A SHORT PERIOD OF TIME. THEN THEY REVERT TO BLINKING FAST. I REPLACED THE BULBS THE FIRST TIME AND THE DEALERSHIP SERVICE CENTER REPLACED THE BULBS THE SECOND TIME. THERE MUST BE SOMETHING WRONG IN THE ELECTRICAL SYSTEM. I'VE NOTICED THIS WITH OTHER GRAND MARQUIS ALSO. *TR

Look up ODI 10379674 at NHTSA ↗

28.3%
ODI 10496292 · 56,100 mi

I WAS PULLING INTO A PARKING SPACE AND HAD ALMOST COME TO A STOP WHEN THE VEHICLE SUDDENLY LURCHED FORWARD & HIT A (VACANT) STORE FRONT. I FEEL THE VEHICLE ACCEL- ERATED ON IT'S OWN AS I WAS APPLYING THE BRAKE AT THE TIME, MY FOOT DID NOT SLIP OFF OF THE BRAKE. THE VEHICLE IS EQUIPPED WITH "DRIVE BY WIRE" OR, NO CABLE IS ATTACHED TO THE THROTTLE BODY FROM THE ACCELERATOR. THE DEALER REPAIRED THE FRONT END OF THE VEHICLE AND EXTENSIVELY EXAMINED THE THROTTLE SYSTEM. NO APPARENT CAUSE WAS DETERMINED AND THEY TOLD US IT MAY NEVER HAPPEN …

Look up ODI 10496292 at NHTSA ↗

00.0%

No examples available for this selection.

Vehicle Speed Control
196.0%
ODI 10171188

1997 GRAND MARQUIS CRUISE CONTROL STOP WORKING. THE BRAKE LIGHT ILLUMINATED FOLLOWED BY THE BRAKE FLUID LEAKING OUT. *TS *JB

Look up ODI 10171188 at NHTSA ↗

85.6%
ODI 10046563

LTR FM LOUIS HETTINGER(KY) OWNER OF A 1998 MERCURY GRAND MARQUIS 4-DOOR VEHICLE QUESTION IF VEHICLE SHOULD BE RECALLED BECAUSE OF FAST IDLE. *MR THE IAC VALVE WAS REPLACED ON THE VEHICLE BUT DID NOT HELP THE PROBLEM. THE SERVICE DEALER STATED THAT THERE WAS NOTHING ELSE THEY COULD DO TO RESOLVE THE ISSUE. THERE WERE OTHER CONSUMERS WHO EXPERIENCED THE SAME PROBLEM. (THERE WAS A FAST IDLE UPON START UP AND THE VEHICLE WOULD SLOW DOWN AT SHORT NOTICE. WHEN THE PROBLEM OCCURRED, THERE WAS NO WAY TO CONTROL THE VEHICLE) *SCC *JB

Look up ODI 10046563 at NHTSA ↗

84.9%
ODI 10226902 · 135,000 mi

TL*THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. WHILE DRIVING AT ANY SPEED, THE TRACTION CONTROL LIGHT FLASHED AND THE VEHICLE LOST ACCELERATION. THE CONTACT ATTEMPTED TO ACCELERATE, BUT THE SPEED WOULD NOT INCREASE. THE DEALER CHARGED $100 FOR A DIAGNOSIS, BUT COULD NOT DUPLICATE THE FAILURE. THE CONTACT IS AFRAID THAT A CRASH COULD OCCUR. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THEY FELT THAT THE COMPLAINT WAS UNIMPORTANT. THE FAILURE MILEAGE WAS 135,000.

Look up ODI 10226902 at NHTSA ↗

106.2%
ODI 10109241 · 30,000 mi

WHILE DRIVING 70 MPH VEHICLE STALLED. CRUISE CONTROL WAS ENGAGED. AFTER WAITING FOR A LITTLE WHILE THE VEHICLE WAS RESTARTED. VEHICLE CONTINUED TO RUN FOR A WHILE BEFORE IT STALLED AGAIN. VEHICLE WAS TOWED TO A REPAIR SHOP, AND NOTHING COULD BE FOUND.*AK

Look up ODI 10109241 at NHTSA ↗

2314.6%
ODI 10002107 · 46,000 mi

CONSUMER STATED THE VEHICLE EXPERIENCED SUDDEN ACCELERATION ON NUMEROUS OCCASIONS. THE ACCELERATION STOPPED BY ITSELF ON ATTEMPTS TO STOP THE ACCELERATION. WHEN ON CRUISE GOING UP A HILL, THE VEHICLE WOULD ACCELERATE RAPIDLY WHEN HOLDING THE ACCELERATOR UP.*SCC *JB

Look up ODI 10002107 at NHTSA ↗

1620.5%
ODI 10008037 · 1,470 mi

SUDDEN ACCELERATION OF VEHICLE

Look up ODI 10008037 at NHTSA ↗

185.0%
ODI 10030987

AFTER STARTING AND SHIFTING INTO DRIVE THE ENGINE RACED AND THERE WAS UNEXPECTED ACCELERATION AND THE CAR WOULD NOT STOP EVEN WHILE APPLYING BRAKE. TURNED VEHICLE OFF AFTER CRASH AND THE ENGINE CONTINUED TO SOUND LIKE IT WAS RUNNING. *PH

Look up ODI 10030987 at NHTSA ↗

174.9%
ODI 10064646

CONSUMER STATED THAT WHILE DRIVING CAME TO A RED LIGHT AND VEHICLE TOOK OFF. THE MORE HE APPLIED THE BRAKES THE FASTER VEHICLE WENT. HE AND HIS WIFE NARROWLY ESCAPED A COLLISION. CONSUMER TOOK FEET OFF THE BRAKES, AND PLACED THE VEHICLE IN NEUTRAL, WHICH CAUSED IT TO SLOW DOWN. THEN, HE COASTED TO THE SIDE OF THE ROAD. CONSUMER CALLED THE DEALER, WHO TOLD HIM TO CALL A TOW TRUCK. CONSUMER HAD VEHICLE TOWED TO THE DEALER. AFTER INSPECTING THE VEHICLE DEALER TOLD CONSUMER THAT THEY NEVER HEARD OF THIS PROBLEM WITH THIS TYPE OF …

Look up ODI 10064646 at NHTSA ↗

347.0%
ODI 10126659

DT: CONSUMER STATES THAT HE RENTED A 2005 MERCURY GRAND MARQUIS WHICH HE BACKED INTO THE DRIVEWAY,AND PUT THE VEHICLE INTO DRIVE FROM REVERSE THE VEHICLE ACCELERATED ACROSS STREET, THROUGH A NEIGHBOR'S LAWN AND THROUGH A HEDGE INTO A NEIGHBOR'S CAR. THERE WAS A POLICE REPORT FILED. THE INVESTIGATING OFFICERS THOUGHT IT WAS A MECHANICAL MALFUNCTION. CONSUMER WAS NOT CITED FOR THIS INCIDENT. HERTZ RENTAL HAD VEHICLE TOWED TO THE SERVICE CENTER.*AK

Look up ODI 10126659 at NHTSA ↗

3625.2%
ODI 10156709 · 440 mi

DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT LOW SPEEDS THE BRAKES FAILED, CAUSING THE VEHICLE TO ACCELERATE. THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM. UPDATED 05/30/06. *AK

Look up ODI 10156709 at NHTSA ↗

99.4%
ODI 10320912

LTR FWD EMAIL FM (NY) REPORTING INCIDENT OF SUDDEN UNINTENDED ACCELERATION FM OWNER OF A 2007 MERCURY GRAND MARQUIS, REPLY TO MASSAPEQUA PARK DISTRICT OFC. *TGW THE CONSUMER STATED WHILE DRIVING ON THE TURNPIKE, THE VEHICLE SUDDENLY ACCELERATED AND HE COULD NOT STOP IT, UNTIL HE TURNED OFF THE ENGINE AND COASTED QUITE A DISTANCE. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THE DEALER CLAIMED THERE WAS CARBON BUILDUP IN THE AIR FILTER WHICH CAUSED THE SUDDEN ACCELERATION. THE CONSUMER STATED HE EXPERIENCED THE SAME PROBLEM AGAIN. THE CONSUM…

Look up ODI 10320912 at NHTSA ↗

1316.5%
ODI 10204160 · 4 mi

WHEN STEPPING ON BRAKE, MOTOR RACED UP TO 5000 RPM. ( LIKE CRUISE CONTROL WAS ENGAGING. HAD TO GO TO NEUTRAL PUMP THE ACCELERATOR TO BRING RPM DOWN. IN A PARKING LOT WITH BOTH FEET ON THE BRAKE IT PUSHED ME 5 FEET BEFORE I COULD GET IT UNDER CONTROL. *JB

Look up ODI 10204160 at NHTSA ↗

415.4%
ODI 10290778 · 10,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. HE APPLIED PRESSURE TO THE BRAKE PEDAL WHEN ATTEMPTING TO PARK THE VEHICLE, BUT IT LURCHED FORWARD. THE VEHICLE CRASHED THROUGH THE GARAGE WALLS INTO THE ADJACENT ROOM. THERE WAS NO PERSONAL INJURY. THERE WERE DAMAGES TO THE WALLS AND FURNITURE WHICH OCCUPIED THE ADJACENT ROOM. THE FRONT END OF THE VEHICLE SUSTAINED MODERATE DAMAGES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE TECHNICIAN WAS UNABLE TO DETERMIN…

Look up ODI 10290778 at NHTSA ↗

312.5%
ODI 10367280 · 21,680 mi

TL*THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 20 MPH THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. ONCE THE VEHICLE WAS STOPPED IT BEGAN TO SHAKE AND LUNGE FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 21,680.

Look up ODI 10367280 at NHTSA ↗

00.0%

No examples available for this selection.

Electrical System
61.9%
ODI 10138818

VEHICLE WAS SERVICED FOR RECALL PARTS CONSUMER WAS TOLD THAT THE MASTER CYLINDER NEED TO BE REPLACED BECAUSE IT WAS LEAKING. IT TOOK THE SERVICE MANAGER DAYS BEFORE HE SERVICED VEHICLE AND NEVER RETURNED THE CONSUMER PHONE CALLS. *TS THE CONSUMER RECEIVED A CUSTOMER SATISFACTION PROGRAM IN THE MAIL REGARDING THE ELECTRONIC TRACTION CONTROL. THE CONSUMER WAS TOLD THE PARTS WERE NOT AVAILABLE AND WAS THEN TOLD THE MASTER CYLINDER WAS LEAKING. THE CONSUMER STATED THE DEALER NEVER MENTIONED IF THE ELECTRONIC TRACTION CONTROL WAS REPLACED. THE …

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42.8%
ODI 10275820 · 95,500 mi

I HAVE HAD ALL OF MY ELECTRICAL COMPONENTS FIXED, THE ALTERNATOR,THE REGULATOR,ALL THE PIG-TAILS,AND A NEW BATTERY. I AM STILL HAVING A PROBLEM WITH THE BATTERY LIGHT COMING ON. I HAVE PAID OUT ALOT OF MONEY TO FIX THE PROBLEM. I AM A TOW TRUCK DRIVER AND I TOW ALOT OF VEHICLES OF THIS MAKE AND MODEL FOR THE SAME REASON. *TR

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63.7%
ODI 10319833 · 188,000 mi

PROBLEM: INTERMITTENT HEADLIGHT FAILURE WHILE DRIVING AT NIGHT WITH 1999 (1998 YEAR OF MANUFACTURE) MERCURY GRAND MARQUIS. LIGHTS GO OFF FOR AS LONG AS 2-3 SECONDS AND COME BACK ON AGAIN FOR A SECOND OR TWO, THEN GO OFF AGAIN, THEN BACK ON AGAIN, ETC--AND ONLY OCCURS AFTER THE VEHICLE HAS BEEN DRIVEN FOR 20-30 MINUTES. THIS HAPPENED ONCE BEFORE, ABOUT TWO YEARS AGO, WITH THIS VERY SAME VEHICLE AND I SOLVED THE PROBLEM BY REPLACING THE HEADLIGHT SWITCH ON THE DASH. APPARENTLY THERE IS NO HEADLIGHT-RELATED RECALL* FOR THIS PARTICULAR MER…

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106.2%
ODI 10026483 · 15,311 mi

AN ELECTRICAL SYSTEM MALFUNCTIONED CAUSED THE HEADLIGHTS FLICKER WHILE DRIVING. THE AIR CONDITIONER MALFUNCTIONED. THE VEHICLE EXPERIENCED NOISE IN THE GEAR BOX. THE TECHNICIAN PACKED GREASE ON THE RIMS AND UNDER THE WHEEL COVERS. THE BATTERY FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. *AK *CB *NLM

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85.1%
ODI 10023437

TURNING SIGNAL STARTED TO FLASHING REALLY FAST, TOOK VEHICLE TO DEALER AND REPAIRED UNDER WARRANTY. NOW OUT OF WARRANTY AND HAPPENING INTERMITTENTLY AGAIN. *NLM

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810.3%
ODI 10020198 · 4,093 mi

WHEN THE CONSUMER APPLIED THE BRAKE HIS FOOT ALSO HIT THE ACCELERATOR PEDAL WHICH CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE VEHICLE TURN SIGNAL WERE INOPERATIVE AND THE IGNITION KEY WAS HARD TO TURN AT TIMES. *JB *CB *NLM

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4612.7%
ODI 10040021

WHILE DRIVING UNDER RAINING CONDITIONS CRUISE CONTROL WAS NOT WORKING. INSTRUMENT LIGHTS PANEL WAS OFF, AND WINDSHIELD WORKED INTERMITTENTLY. DEALER REPLACED TWO COMPUTERS IN THE ELECTRICAL SYSTEM , BUT PROBLEM STILL OCCURRING. *AK

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3810.9%
ODI 10263234 · 79,000 mi

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 50 MPH, THE CONTACT SMELLED A BURNING ODOR AND NOTICED SMOKE COMING FROM THE LIGHTING CONTROL MODULE. HE PULLED THE VEHICLE OVER AND OPENED THE HOOD. THE HORN BEGAN TO SOUND, SO HE DISCONNECTED THE BATTERY. THE FIRE DEPARTMENT ARRIVED AND A REPORT WAS FILED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO AN ELECTRICAL ISSUE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE LIGHTING CONTROL MODULE BOX WAS REPAIRED. THE DEALER STATED THAT THEY WERE UNAWARE OF THE FAILURE. …

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7014.3%
ODI 10125949 · 1,000 mi

2005 MERCURY GRAND MARQUIS THE HORN DOES NOT WORK I TOOK IT TO ROLLING HILLS FORD IN CLERMONT FLORIA AND IT STILL DOES NOT WORK

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74.9%
ODI 10428929 · 71,000 mi

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE ON THE PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE CIGARETTE LIGHTER FUSE WOULD BLOW WHEN USED, WHICH THE CONTACT WAS CONCERNED COULD CAUSE A FIRE. THE DEALER DIAGNOSED THAT THERE WAS A WIRING FAILURE. THE MANUFACTURER WAS CONTACTED AND DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 71,000. UPDATED 11/10/11 *BF THE CONSUMER STATED THE AIR BAG …

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00.0%

No examples available for this selection.

810.1%
ODI 10247069 · 6,992 mi

2008 MERCURY GRAND MARQUIS LS HAD AN ELECTRICAL OUTAGE. *NJ THE CONSUMER STATED THE TRUNK LID WOULD NOT OPEN USING THE REMOTE CONTROL OR BY PUSHING THE BUTTON. ALL OF THE LIGHTS WENT OUT ON THE INSTRUMENT PANEL AND THE HEADLIGHTS WENT OUT AS WELL. *JB

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415.4%
ODI 10379674 · 17,445 mi

THE LEFT TURN SIGNALS (FRONT, REAR & DASH) BLINK FASTER THAN THE RIGHT ONES INDICATING A BURNT OUT BULB EVEN THOUGH THE LEFT BULBS WORK. WE REPLACED THE FRONT & REAR BULBS TWICE AND THEY WORKED NORMAL FOR A SHORT PERIOD OF TIME. THEN THEY REVERT TO BLINKING FAST. I REPLACED THE BULBS THE FIRST TIME AND THE DEALERSHIP SERVICE CENTER REPLACED THE BULBS THE SECOND TIME. THERE MUST BE SOMETHING WRONG IN THE ELECTRICAL SYSTEM. I'VE NOTICED THIS WITH OTHER GRAND MARQUIS ALSO. *TR

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312.5%
ODI 10532332 · 63,000 mi

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED AND WOULD ONLY EMIT AIR FROM THE DEFROSTER AND UNDER SEAT VENTS. THE CONTACT ALSO STATED THAT THE TRUNK LIGHT ILLUMINATED EVEN THOUGH THE TRUNK WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE AIR CONDITIONER AND TRUNK LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 09/05/13*LJ

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333.3%
ODI 10862281 · 97,500 mi

I WAS DRIVING ON THE HIGHWAY I SMELLED A WEIRD SMELL COMING FROM THE PASSENGER SIDE WHEN I TURNED TO LOOK TOWARDS THE DIRECTION OF THE PASSENGER SIDE FRONT DOOR IT WAS SMOKING SO I IMMEDIATELY PULLED OVER TO THE SIDE OF HIGHWAY AS I WAS DOING SO THE PASSENGER FRONT DOOR CAUGHT FIRE. I FINISHED PULLING OVER TURNED THE CAR OFF GOT OUT AND PULLED MY FIRE EXTINGUISHER OUT TRUNK WENT TO THE BACK PASSENGER SIDE DOOR IN ORDER TO PUT THE FLAMES OUT IN THE FRONT PASSENGER SIDE DOOR. TRULY UPSET AND SCARED ME. CAN'T UNDERSTAND WHY IT HAPPENED. I DID TA…

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Steering
92.8%
ODI 10870613

I HAVE TO PUT IT ON NEUTRAL MOST OF THE TIME WITH EMG BRAKE ON. BECAUSE THE GEARSHIFT IS HARD TO PUT IN PARK. MY CAR ONLY HAS 92,000 MILES.

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42.8%
ODI 10205557 · 105,000 mi

DURING NORMAL DRIVING, HEARD EXTREMELY ALARMING LOUD CREAKING, SQUEAKING NOISES FROM FRONT END. STEERING BECAME SLOPPY AND ERRATIC. TOOK IT TO R&R AUTOMOTIVE IN LEX. PK. MD AND HAD COMPLETE FRONT END REPLACED, DUE TO WORN OUT BALL JOINTS, IDLER ARMS, PITMAN ARMS, TIE RODS, SWAY BAR ENDS WHICH COULD NOT BE LUBRICATED. REPLACED WITH THOSE EQUIPPED WITH GREASE FITTINGS. $1750.00 *JB

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53.0%
ODI 10786786 · 140,000 mi

WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE SUDDENLY CHANGED LANES AND THE STEERING BECAME ERRATIC. UPON EXAMINATION, THE IDLER ARM HAD SEPARATED FROM THE STEERING LINK ARM. THERE WAS NO WARNING AND THE VEHICLE HAD RECENTLY PASSED A SAFETY INSPECTION.

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95.6%
ODI 10018049 · 21,010 mi

WHILE DRIVING THE STEERING WHEEL BECAME DIFFICULT TO TURN. IT WAS LATER DETERMINED THE STEERING BELT CAME OFF THE VEHICLE. *NLM PH *JB

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74.5%
ODI 10743269 · 72,000 mi

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL INTERMITTENTLY SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE LOWER INTERMEDIATE STEERING SHAFT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING) RELATED TO THE 2005-2011 MODEL YEAR VEHICLES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. UPDATED 09/25/15*LJ THE CONSUMER FIXED THE VEHICLE A…

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911.5%
ODI 10055734 · 8,000 mi

THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED T…

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277.5%
ODI 10357745 · 54,000 mi

WHILE MAKING A TURN AT AN INTERSECTION IN MY 2003 MERCURY GRAND MARQUIS I FELT A POP IN MY STEERING WHEEL ,WHICH TOTALLY LEFT THE STEERING WHEEL SPINNING FREELY IN MY HANDS. WHATEVER BROKE WAS BETWEEN THE STEERING WHEEL AND THE FIREWALL,BECAUSE NOTHING MOVES UNDER THE HOOD. I WAS TRAVELING ABOUT 15 TO 20 MPH SO I WAS ABLE TO STOP BEFORE HITTING A DITCH. *TR

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6217.8%
ODI 10262458 · 19,970 mi

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN BACKING UP AT 10 MPH, THE CONTACT NOTICED THAT THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS DESTINATION, BUT THE FAILURE CONTINUED. WHEN HE REACHED HIS DESTINATION, THE CONTACT NOTICED THAT THE POWER STEERING FLUID WAS LOW. HE REFILLED THE POWER STEERING FLUID AND THE FAILURE IMPROVED. ONE MONTH LATER, THE CONTACT NOTICED THAT THE STEERING BECAME STIFF AND DIFFICULT TO MANEUVER AGAIN. HE CALLED THE MANUFACTURER AND WAS INFORME…

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204.1%
ODI 10154932 · 5,250 mi

THE STEERING BOLTS CAME OUT OF MY STEERING WHEEL WHILE DRIVING MY 2005 GRAND MARQUIS. NOTHING LED UP TO THIS SITUATION - THERE WAS NO WARNING. HAD I NOT BEEN GOING ON A 25 MPH 2 LANE ROAD THIS COULD HAVE BEEN CATASTROPHIC. INSTEAD, I ENDED UP HALF WAY IN A DITCH BLOCKING THE RIGHT HAND LANE OF TRAFFIC. I WAS TOLD FROM MY DEALERSHIP, KINGSLAND FORD MERCURY LOCATED ON HIGHWAY 40, PER THE SERVICE MANAGER MONTY THAT THIS WAS A RESULT OF THE MANUFACTURER AND MY CAR CAME OFF THE LINE THAT WAY. I HAVE CONTACTED CUSTOMER SERVICE AND OF COURSE THE DEALE…

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139.1%
ODI 10548871

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 3V385000 (STEERING) AND STATED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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88.3%
ODI 10552275

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V385000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER AND THE MANUFACTURER HAD BOTH ADVISED THE CONTACT THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS ON BACK ORDER UNTIL JANUARY 2014. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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2126.6%
ODI 10478155 · 79,000 mi

THE LOWER RETAINER SLIPPED OUT (RETAINER TABS ARE CRACKED)OF THE COLUMN DISCONNECTING THE STEERING WHEEL FROM THE LOWER STEERING SHAFT. OBVIOUSLY COULD NOT CONTROL DIRECTION OF AUTOMOBILE - WAS ABLE TO STOP WITHOUT AN EVENT. THE NEW ASSEMBLY 'FORD PART NUMBER 7W1Z-3C529-A' LOOKS TO BE MADE AS THE ONE CURRENTLY IN MY AUTOMOBILE. THIS WILL ALLOW THE SAME SCENARIO TO HAPPEN AGAIN! I MIGHT NOT BE SO LUCKY THE NEXT TIME! I HOPE THE REPLACEMENT ASSEMBLY ?FORD PART NUMBER 7W1Z-3C529-B? CORRECTS THIS PROBLEM FOR OUR LAW ENFORCEMENT SAFETY. PLEASE CORRE…

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519.2%
ODI 10555948

TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL DUE TO THE REQUIRED PART NOT BEING AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT DID NOT EXPERIENCE A FAILURE.

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520.8%
ODI 10578813 · 60,000 mi

TL* THE CONTACT OWNS A 2010 MERCURY MARQUIS. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED FOR NHTSA RECALL CAMPAIGN NUMBER:13V385000. THE CONTACT WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE AS A RESULT THE REPAIR COULD NOT BE PERFORMED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THERE ARE NO FAILURES AT THIS TIME.

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222.2%
ODI 10553195 · 30,000 mi

TL* THE CONTACT OWNS A 2011 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 30,000. UPDATED 12/30/13*CN

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Air Bags
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

31.9%
ODI 10384186 · 200,000 mi

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE SITTING IN AN INTERSECTION WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND LIGHTLY CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS THEN DEPLOYED ABNORMALLY, SEVERAL MOMENTS AFTER THE CRASH OCCURRED. THE CONTACT WAS INJURED BY THE AIR BAG AND SUSTAINED LACERATIONS TO HIS LEFT ARM. A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED THAT THE AIR BAGS SHOULD NOT HAVE DEPLOYED WITHOUT A FORCEFUL IMPACT. THE VEHICLE WAS REPAIRE…

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85.1%
ODI 10019873

THE AIR BAG LIGHT ILLUMINATED ON THE DASHBOARD. *JB

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22.6%
ODI 10436844 · 130,000 mi

TL* THE CONTACT OWNED A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED HE WAS INVOLVED A ROLLOVER CRASH AND THE DRIVERS AIR BAG DID NOT DEPLOY. THE ROLLOVER WAS CAUSED BY THE VEHICLE BEING DRIVEN OFF OF THE ROADWAY. THE CONTACT DID NOT KNOW THE SPEED THAT THE VEHICLE WAS TRAVELING AT. THE VEHICLE WAS DETERMINED TO BE DESTROYED. THE POLICE AND FIRE DEPARTMENT APPEARED ON THE SCENE AND CUT THE CONTACT OUT OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE WHY THE DRIVERS AIR BAG DID NOT DEPLOY EVEN THOUGH THE PASSENGER AIR BAG DEPLOYED. T…

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82.2%
ODI 10037851 · 8,115 mi

WHEN DRIVING 60 MPH, THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INADVERTENTLY, CAUSING A DISTRACTION TO THE DRIVER. THE DEALER HAD BEEN NOTIFIED. *AK *SCC *JB

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51.4%
ODI 10365131 · 85,000 mi

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SHE FELL ASLEEP. THE VEHICLE CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED TWO BLACK EYES AS A RESULT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE CONTACT WAS UNSURE IF THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

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6312.9%
ODI 10227779 · 30,200 mi

CAR WAS SLOWING FOR RED LIGHT, STEPPED ON BRAKE, ENGINE OVERSPED, VEHICLE WAS UNCONTROLLABLE, COLLIDED WITH PICK UP TRUCK AHEAD, PICK UP WAS PUSHED INTO A COMPACT CAR AHEAD. AIR BAGS DID NOT DEPLOY. CLOUDS OF SMOKE BEHIND MY CAR AND TIRE MARKS ON ROADWAY CONFIRMED BRAKE PEDAL, NOT ACCELERATOR, WAS DEPRESSED. CAR EXPERIENCED A SLIGHT OVERSPEED ON A PREVIOUS OCCASION. *TR

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3725.9%
ODI 10245663 · 24,000 mi

TL*THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHEN ATTEMPTING TO MAKE A LEFT TURN AT 5 MPH, THE CONTACT WAS INVOLVED IN A HEAD ON CRASH. THE VEHICLE WAS COMPLETELY DESTROYED. NONE OF THE AIR BAGS DEPLOYED AND SHE SUSTAINED MODERATE INJURIES. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE FAILURE. AS OF OCTOBER 16, 2008, THE MANUFACTURER AND DEALER HAVE NOT DIAGNOSED THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 24,000.

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55.2%
ODI 10535343 · 88,718 mi

THE AIR BAG WARNING LIGHT CAME ON AFTER STARTING CAR. TOOK TO FORD DEALER. THE PASSENGER FRONT SEAT BELT ASSY NEEDS TO BE REPLACED DUE TO INTERNAL FAULT. IF NOT REPLACED, AIR BAG WILL NOT DEPLOY IN EVENT OF AN ACCIDENT. *TR

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22.5%
ODI 11114762 · 230,000 mi

I HAVE A 2008 MECURY GRAND MARQUIS ,I WAS IN A WRECK IN DECEMBER 10,2017 FRONTAL IMPACT MY AIR BAGS DID NOT GO OFF OR WORK DURING MY WRECK ALSO MY SEAT BELTS DID NOT WORK AS WELL. I GOT HURT IN THE WRECK BECAUSE NON OF MY SAFETY EQUIPMENT WORK. I BOUGHT THE CAR USED FROM FORD DEALERSHIP AIRBAGS WE'RE REPLACED WHEN PREVIOUS OWNER HAD THE CAR HE TAP A POLE IN A PARKING LOT. I COMPLAINT WITH FORD AND DEALERSHIP I DON'T KNOW WHAT AIRBAG IS IN MY CAR . I THINK IT'S A TAKATA AIR BAG THAT IS IN MY CAR DEALERSHIP SOLD ME A UNSAFE CAR AND KNEW ABOUT IT…

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13.8%
ODI 10317810 · 10,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. HE STATED THAT HE HIT A DEER IN DECEMBER OF 2009 AND THE AIR BAGS DID NOT DEPLOY. HE DROVE THE VEHICLE TO THE DEALER AND THE DEALER SAID THEY WOULD ORDER A NEW AIR BAG FOR HIM. THE DEALER STATED THAT THE PART IS ON BACK ORDER. THE CONTACT STATED IT HAD BEEN 5 MONTHS SINCE THE DEALER ORDERED THE PART. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS 15,000.

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28.3%
ODI 10676464 · 50,000 mi

MY WIFE WAS INVOLVED IN A HEAD ON COLLISION ON 01.15.2015. IMPACT WAS EDGE OF ONE VEHICLE TO EDGE OF OTHER VEHICLE.. SHE WAS WEARING SEAT BELT. HER SIDE SEAT AND STEERING WHEEL AIR BAGS DEPLOYED. MY WIFE STILL HIT THE WINDSHIELD WITH HER HEAD. NO SECONDARY IMPACTS OCCURRED (I.E., 3RD VEHICLE OR FIXED OBJECT). ACCIDENT SHEARED THE DRIVER'S WHEEL AND BRAKE ASSEMBLY OFF COMPLETELY. COMPLETELY SPLITTING THE ALUMINUM WHEEL IN HALF. FRAME WAS ALSO BENT UNDER THE WHEEL-WELL HOUSING TOWARDS THE FIREWALL. I AM INQUIRING AS TO WHETHER THERE AR…

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111.1%
ODI 11024863 · 70,000 mi

THE AIR BAG LIGHT REMAINS ON ALL THE TIME. MY MECHANIC SAYS THAT CAR'S COMPUTER IS GENERATING A CODE INDICATING A PROBLEM WITH A SENSOR IN DRIVER'S SIDE SEAT BELT. HE SAYS THAT THE ENTIRE SEAT BELT ASSEMBLY MUST BE REPLACED AT A COST OF $500. THE CAR ONLY HAS 70,000 MILES ON IT. SINCE THIS IS A SAFETY ISSUE AND APPEARS FROM THE MANY COMPLAINTS YOU'VE RECEIVED TO BE A COMMON PROBLEM WITH 2005 GRAND MARQUIS'S, I URGE DOT TO ISSUE A RECALL TO REQUIRE THE MANUFACTURER TO PAY FOR THE NECESSARY REPAIRS.

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Exterior Lighting:Headlights
72.2%
ODI 10062394 · 110,000 mi

THE ISSUE IS A DRAMATIC DECREASE IN HEADLIGHT CANDLEPOWER ON THE MERCURY GRAND MARQUIS AS THE VEHICLE AGES THAT CAN ONLY BE REPAIRED BY REPLACING INTEGRAL COMPONENTS OF THE VEHICLES BODY FOR $500 OR MORE IN COST. THIS IS NOT DUE TO AGING BULBS BUT DUE TO A DESIGN FLAW IN THE VEHICLE'S HEADLIGHT COVERS. THE PLASTIC HEADLIGHT COVER CLOUDS WITH AGE AND CANNOT BE REPLACED WITHOUT REPLACING LARGE BODY COMPONENTS OF THE VEHICLE. THIS ISSUE WILL LEAD TO TRAFFIC ACCIDENTS WITH THE MOST LIKELY TYPE BEING WITH PEDESTRIANS. THE REASON I HIGHLIGHT PE…

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64.2%
ODI 543488

THE HIGH BEAM INDICATOR LIGHT IS THE SAME COLOR AS THE REST OF THE LIGHT THUS MAKING IT HARD NOTICE WHEN HIGH BEAM ARE ON.

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74.3%
ODI 10128506 · 72,000 mi

DT: THE HEADLIGHT COVERS HAVE LOST THEIR PROTECTIVE COATING WHICH RESTRICTS OVER HALF OF THE LIGHT VISIBILITY DRIVING IN DARK CONDITIONS OR AT NIGHT. TOOK TO A DEALER AND SERVICE MANAGER SAID THIS WAS AN ISSUE WITH THESE VEHICLES FOR ABOUT 3 YEARS BEFORE THE TYPE OF PLASTIC WAS CHANGED ON THEM. CONSUMER HAS NOT HAD THIS REPLACED. *NM

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63.7%
ODI 10026501 · 15,311 mi

CONSUMER STATES WHILE USING HEADLIGHTS AND WITHOUT ANY INDICATION HEADLIGHTS FLICKER FROM HIGH TO LOW, AND THE AC RUN FAST AND SLOW. DEALER HAS BEEN CONTACTED.*AK *CB

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10.6%
ODI 10330093 · 41,712 mi

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT WHICH MADE IT DIFFICULT TO SEE. THE LIGHTS WOULD ALSO REFLECT OFF OF THE PAVEMENT. WHEN APPROACHING ONCOMING TRAFFIC THE PASSING VEHICLES LIGHTS CAUSED A BLINDING EFFECT. THE DEALER STATED THAT WAS HOW THE VEHICLE WAS DESIGNED AND WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 41,712 AND THE CURRENT MILEAGE WAS 49,505. UPDATED 07/26/10. *LJ UPDATED 08/03/10*JB

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11.3%
ODI 10703457 · 6,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE LCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

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195.2%
ODI 10230417

ELECTRICAL ISSUE WITH HEADLIGHTS, INSTRUMENT LIGHTS, FLASHERS/ REPAIRED WITH GOODYEAR VENDOR/ RAN SEPARATE GROUND FOR HEADLIGHTS./HEADLIGHTS DON'T FUNCTION WITH WET WEATHER... *TR

Look up ODI 10230417 at NHTSA ↗

216.0%
ODI 10150231 · 210,000 mi

DT*: THE CONTACT STATED THE HEADLIGHTS FLICKER ON AND OFF WHILE IN USE. AN INDEPENDENT REPAIR SHOP DETERMINED THE LIGHT CONTROL BOX NEEDS TO BE REPLACED.

Look up ODI 10150231 at NHTSA ↗

398.0%
ODI 10220773 · 54,500 mi

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED INTERMITTENTLY. THE CONTACT HAS TO TAP THE LIGHT CONTROL MODULE TO ACTIVATE THE HEADLIGHTS. THE FAILURE MILEAGE WAS 54,500 AND CURRENT MILEAGE WAS 55,300.

Look up ODI 10220773 at NHTSA ↗

00.0%

No examples available for this selection.

22.1%
ODI 11202798 · 230,000 mi

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE, BUT THE FAILURE RECURRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 230,000.

Look up ODI 11202798 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Power Train:Automatic Transmission
72.2%
ODI 10009443

AUTOMATIC TRANSMISSION AND CATALYTIC CONVERTER FAILED. *AK *JB

Look up ODI 10009443 at NHTSA ↗

64.2%
ODI 10042082 · 49,000 mi

DEALER REPLACED AUTOMATIC TRANSMISSION AT 49000 MILES AT COST $1,800 TO THE CONSUMER. *AK

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42.4%
ODI 730749

WHILE THE CAR WAS IN PARK ON LEVEL GROUND,PARKING BRAKE NOT APPLIED, IT CAME OUT OF PARK,WENT INTO DRIVE & MOVED FOWARD. THIS HAPPENED ON TWO OCCASIONS, 6/6/99& 4/27/2000

Look up ODI 730749 at NHTSA ↗

31.9%
ODI 10017499

AFTER PUTTING THE VEHICLE IN PARK AND GETTING OUT OF THE VEHICLE, WITHOUT ANY INDICATION, THE VEHICLE SLIPPED INTO REVERSE. THIS CAUSED THE CONSUMER TO LOSE HER BALANCE AND THE VEHICLE ROLLED OVER HER LEG. *JB PH

Look up ODI 10017499 at NHTSA ↗

63.8%
ODI 10066285 · 39,770 mi

TRANSMISSION FAILURE, CAUSING STALLING.*AK

Look up ODI 10066285 at NHTSA ↗

11.3%
ODI 763375

THE TRANSMISSION WAS REPLACED. THE VIRBRATION/SHUDDER CONTINUES. THE GOING INTO REVERSE PROBLEM APPEARS TO BE SOLVED.*AK

Look up ODI 763375 at NHTSA ↗

30.8%
ODI 10019974 · 2,000 mi

WHEN THE CONSUMER PUT THE GEAR INTO REVERSE ON AN INCLINE, THE VEHICLE CONTINUED TO MOVE FORWARD. *NLM PH *JB

Look up ODI 10019974 at NHTSA ↗

30.9%
ODI 10080564

THE TRANSMISSION KEEPS STALLING ON UPGRADES.. IT STALLS ON GRADES AFTER THE FIRST WEEK...THE TRANSMISSION WILL NOT HOLD UP UNDER PRESSURE....IT CONTINUES TO LOSE PRESSURE...POWER...IT MUST BE RECALLED.. THE FIRST ONE I HAD I THOUGHT SHOULD BE RECALLED BUT THE DEALERSHIP GAVE ME ANOTHER AFTER 8 MONTHS....IT IS DOING THE SAME THING PLEASE SOMEBODY HELP I WILL GO EVERYWHERE I KNOW AND MAKE THIS PUBLIC UNTIL THIS IS RESOLVED. *AK

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00.0%

No examples available for this selection.

21.4%
ODI 10187805 · 200 mi

TL* - THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHEN THE ENGINE WAS STARTED IT WOULD REV VERY HIGH. WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD ABRUPTLY GO INTO DRIVE. THE FAILURE OCCURRED INTERMITTENTLY. THERE WERE NO WARNING INDICATORS. THE FORD DEALER WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200 MILES, AND THE CURRENT MILEAGE WAS 11,000 MILES. *AK

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11.0%
ODI 10565133

SUBMISSION FROM CONSTITUENT RE A LETTER SHE SENT TO FORD MOTOR COMPANY ON BEHALF OF A RECALL NOTICE FOR HER 2007 MERCURY GRAND MARQUIS QS/4 DR. LS SDN IN AUGUST 29, 2013. *SMD THE CONSUMER STATED THE AMOUNT OF MONEY SHE PAID FOR THE VEHICLE, THE PARTS SHOULD NOT RUST, WITH SUCH LOW MILES ON THE VEHICLE. THE CONSUMER REFERENCED RECALL # 13V385000. ALSO, THE VEHICLE DOWN-SHIFTED AND WOULD BARELY STOP, WHEN THE CONSUMER APPROACHED A FOUR-WAY STOP SIGN.

Look up ODI 10565133 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Engine And Engine Cooling:Exhaust System:Manifold/Header/Muffler/Tail Pipe
5517.4%
ODI 10009143 · 57,000 mi

THE PLASTIC INTAKE MANIFOLD CRACKED, WHICH CAUSED COOLANT TO LEAK ONTO THE ENGINE.*JB

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53.5%
ODI 10079925

PROBLEMS WITH INTAKE MANIFOLD BEING CRACKED. *MR THE CONSUMER FELT THAT THE SAME RECALLS FOR THE CROWN VICTORIA'S AND THUNDERBIRD'S SHOULD ALSO APPLY TO THE MERCURY GRAND MARQUIS BECAUSE THEY WERE MANUFACTURED BY THE SAME COMPANY. THE INTAKE MANIFOLD CRACKED AND WAS REPLACED. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE MONIES SPENT FOR REPAIR. *SC

Look up ODI 10079925 at NHTSA ↗

74.3%
ODI 10047304 · 40,000 mi

PROBLEM: THE CAR WAS DIAGNOSED WITH A LEAKING HEAD GASKET & DEFECTIVE MANIFOLD. COST TO REPAIR $2504.80 (I PAID IT) I BROUGHT THE CAR IN ON 11/17/03 AND GOT IT BACK 11/20/03. I WAS TOLD THE REPAIR WAS COMPLETE. AS I DROVE IT OFF THE LOT THE CAR SHIMMIED AND STALLED. THE CAR WAS BROUGHT RIGHT BACK AND THEY STILL ARE WORKING ON IT AS OF 11/21/03 9AM. HISTORY OF PROBLEM AT FORD: FORD HAS ISSUED THE FOLLOWING TECHNICAL SERVICE BULLETINS FOR THESE TWO PROBLEMS ( FROM WWW.ALLDATA.COM ) 03-6-2 MAR 03 ENGINE - OIL LEAK FROM R/H CYLINDER HEAD GA…

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31.9%
ODI 10115239 · 88,000 mi

THE INTAKE MANIFOLD DEVELOPED CRACKS. AS A RESULT, THE ENGINE COOLANT LEAKED ONTO THE COILS THAT CONNECT TO THE SPARK PLUGS, CAUSING THE VEHICLE TO SHAKE AND SKIP CYLINDERS. *AK

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10.6%
ODI 10112828

ENGINE HEAD GASKET LEAKS OIL/FLUID DOWN ONTO THE CATALYLIC CONVERTER, WHICH COULD LEAD TO A FIRE. THERE IS A TSB ON THIS PARTICULAR ISSUE. *AK

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11.3%
ODI 10946464

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A PREMATURE FAILURE IN WHICH THERE WAS AN INTERNAL CRACK ON THE INTAKE MANIFOLD, WHICH CAUSED WATER INTRUSION THAT AFFECTED OTHER COMPONENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Look up ODI 10946464 at NHTSA ↗

00.0%

No examples available for this selection.

41.1%
ODI 10102292 · 100,000 mi

CRACK INTAKE MANIFOLD BECAUSE IT'S PLASTIC. I HAD TO PAY FOR THE REPAIR AND I WAS NOT AT FAULT.*AK

Look up ODI 10102292 at NHTSA ↗

10.2%
ODI 11161193 · 115,000 mi

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE PLASTIC COVER OF THE INTAKE MANIFOLD FRACTURED AND LEAKED WATER ALL OVER THE YARD WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

Look up ODI 11161193 at NHTSA ↗

10.7%
ODI 10209786

MY 2006 GRAND MARQUIS HAS A VERY ANNOYING ROARING NOISE WHEN THE TACHOMETER IS BETWEEN 1800 AND 2000 RPM. ALSO AT HIGHWAY SPEED BETWEEN 65MPH AND 70MPH WHICH IS ABOUT 1800 ON THE TACHOMETER. VERY IRRITATING. *TR

Look up ODI 10209786 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Vehicle Speed Control24,998–85,000 mi47,000 mi9
ODI 10008037 · 1,470 mi

SUDDEN ACCELERATION OF VEHICLE

Look up ODI 10008037 at NHTSA ↗

ODI 10042553 · 5,500 mi

WHILE WAITING AT A STOP ENGINE STARTED TO REV TO A HIGH RATE. DRIVER SHIFTED INTO NEUTRAL TO HELP RESOLVE THE PROBLEM, WHICH FAILED. HAS BEEN IN CONTACT WITH MECHANIC, AND CAUSE OF PROBLEM HAS YET TO BE DETERMINED.*AK

Look up ODI 10042553 at NHTSA ↗

ODI 10067960 · 40,000 mi

WHILE DRIVING VEHICLE OFF OF CARWASH CONVEYOR, THE ENGINE RACED TO FULL SPEED. I HAD TO US BOTH FEET ON THE BRAKE, AND SHIFT INTO NEUTRAL TO STOP THE CAR. WITH THE FRONT TIRES LOCKED, THE CAR STILL ACCELLERATED OVER TWO SPEED BUMPS BEFORE STOPPING.

Look up ODI 10067960 at NHTSA ↗

Steering62,250–102,763 mi88,917 mi8
ODI 10055734 · 8,000 mi

THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED T…

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ODI 10152306 · 21,000 mi

DT*: THE CONTACT STATED WHILE HAVING AN OIL CHANGE AT THE DEALERSHIP, THE MECHANIC NOTICED THE PITMAN ARM WAS LOOSE AND NEEDED TO BE REPLACED. THERE WERE NO REPAIRS MADE.

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ODI 10543811 · 111,050 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED AS THE CONTACT ATTEMPTED A TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE STEERING WHEEL WAS RUSTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 111,050. THE CURRENT MILEAGE WAS 123,000.

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Electrical System14,546–92,117 mi50,000 mi7
ODI 10020198 · 4,093 mi

WHEN THE CONSUMER APPLIED THE BRAKE HIS FOOT ALSO HIT THE ACCELERATOR PEDAL WHICH CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE VEHICLE TURN SIGNAL WERE INOPERATIVE AND THE IGNITION KEY WAS HARD TO TURN AT TIMES. *JB *CB *NLM

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ODI 10118362 · 50,000 mi

SLIGHT WHITE SMOKE APPEARING THROUGH VENTS IN AUTO. THEN WHEN WE PARKED IT EXTREME SMOKE CAME INTO VENTS FILLING PASSANGER COMPARTMENT. ALSO EXTREME WHITE SMOKE MIXED WITH BLACK CAME THROUGH VENTS BETWEEN HOOD AND WINDSHIELD. I OPENED HOOD AND IT WAS APPARENTLY BETWEEN FIREWALL & DASH. HAD TERRIBLE SMELL LIKE ROTTED TUNA. WIFE STILL HAVING BREATING PROBLEMS FROM INHALATION. HAD CAR TOWED TO DEALERSHIP.*AK

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ODI 10146217 · 24,998 mi

DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE IAC VALVE WAS REPLACED, AND THE COMPUTER WAS REPROGRAMMED. NEITHER OF THESE EFFORTS REPAIRED THE PROBLEM. *AK

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Seat Belts95,000–140,000 mi100,000 mi5
ODI 10253948 · 15,046 mi

AIR BAGS ARE RENDERED INOPERATIVE BY FAILURE OF A SENSOR IN THE DRIVER'S SIDE SEAT BELT PRETENSIONER. FLASHES CODE 3-4. PART IN QUESTION IS OEM NUMBER 2W7Z54611B09AAA. FORD ADVISES THAT PART IS DISCONTINUED, NO REPLACEMENT PARTS AVAILABLE. NO OTHER EXPLANATION. THIS LEAVES TWO CHOICES: DRIVE WITHOUT AIRBAG PROTECTION OR REPLACE VEHICLE. THIS CAR HAS LESS THAN 16,000 MILES ON IT AND NEED NOT BE REPLACED. HOW CAN A SAFETY CRITICAL ITEM BE DISCONTINUED IN LESS THAN 6 YEARS. THIS PART IS REQUIRED TO BE REPLACED IN THE EVENT OF AN AIRBAG DEPLOYMEN…

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ODI 10875601 · 95,000 mi

SEAT BELTS WILL NOT RETRACT AFTER USE AND ARE STUCK.

Look up ODI 10875601 at NHTSA ↗

ODI 10970729 · 140,000 mi

THE SEAT BELTS WILL NOT STAY ATTACHED. YOU CAN PUT THEM ON AND THEY APPEAR TO BE LOCKED IN AND YOU CAN PULL ON THEM TO SEE IF THEY ARE ATTACHED AND THEY APPEAR TO ATTACH BUT THEN WHILE JUST SITTING, THEY MAY POP-OFF YOU AND BECOME DISENGAGED LEAVING YOU WITHOUT YOUR SEAT BELT ON YOU. THIS CAN OCCUR IF THE CAR IS IN MOTION OR IF IT IS STANDING STILL. SOMETIMES IT WILL EVEN POP-OFF RIGHT AFTER YOU PUT IT IN THE BUCKLE. THEY ARE FAULTY. WE CALLED FORD AND THEY WILL NOT DO ANYTHING TO REPAIR OR RECALL IT. I TALKED TO 2 PEOPLE AT FORD CUSTOMER…

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SuspensionToo few reports for a range35,000 mi3 (sparse)
ODI 10462251 · 1,000 mi

SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.). DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN CHANGED TO IMPROVE ITS RIDE (HA). THE CHANGES WERE TOO GREAT TO BE ABLE TO CHANGE COMPONENTS TO GET THE RIDE BACK TO WHAT IT WAS IN EARLIER YEARS. ONLY CHANGES WE COULD DO TO IMPROVE IT WERE TO GET 4 NEW HIGH PRESSURE (FAST RESPONDING) KB SHOCKS AN…

Look up ODI 10462251 at NHTSA ↗

ODI 10568262 · 35,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 3 MPH, A NOISE EMITTED FROM THE FRONT PASSENGER'S SIDE OF THE VEHICLE WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE FRONT RIGHT UPPER BALL JOINT AND TIE ROD END WERE RECOMMENDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *TR

Look up ODI 10568262 at NHTSA ↗

ODI 10896335 · 53,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT BALL JOINTS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT AVAILABLE.

Look up ODI 10896335 at NHTSA ↗

Exterior LightingToo few reports for a range87,934 mi3 (sparse)
ODI 10759856 · 118,575 mi

AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM). WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART. TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED. I…

Look up ODI 10759856 at NHTSA ↗

ODI 11058425 · 87,934 mi

THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES

Look up ODI 11058425 at NHTSA ↗

ODI 11083428 · 72,234 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, [phone removed] AND SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, [phone removed]) WERE CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE WERE FIVE TSBS FOR THE EXTERIOR LIGHTING, BUT…

Look up ODI 11083428 at NHTSA ↗

TiresToo few reports for a range66,121 mi2 (sparse)
ODI 10027279 · 3,400 mi

THE REAR PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING. MICHELIN 97SM+S/MODEL-SYMMETRY. *AK THIS CAUSED THE VEHICLE TO FISHTAIL. *SCC *JB

Look up ODI 10027279 at NHTSA ↗

ODI 10556066 · 128,842 mi

I PURCHASED A SET OF BRIDGESTONE INSIGNIA SE200 5/2013 . 4MONTHS LATER I REPLACED 1 TIRE DUE TO SIDE WALL SPLITTING. TODAY 12/14/13 I REPLACED THE TIRE THAT I BOUGHT IN 9/13 FOR THE SAME PROBLEM. I CONTACTED BRIDGESTONE VIA EMAIL BUT GOT NO RESPONDS I CONTACTED THEM BY PHONE THEY TOLD ME THERE WAS REASON FOR ME TO BE CONCERNED ABOUT THE TIRE FAILURES I HAD EXPERIENCED EVEN THOUGH 40 % OF THE TIRES HAD PURCHASED THIS YEAR. 3,000 MILES ON FIRST TIRE EVEN LESS ON THE SECOND TIRE ,THE TIRE DEALER CONTACTED BRIDGSTONE AND REPLACED THE TIRE WITH A F…

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Tires:Tread/BeltToo few reports for a range39,500 mi2 (sparse)
ODI 10042461 · 43,000 mi

ALL FOUR TIRES WERE REPLACED DUE TO BELT FAILURE WHICH HAD PROTRUDED THROUGH THE TIRES. *AK *JB *NLM

Look up ODI 10042461 at NHTSA ↗

ODI 8023799 · 36,000 mi

WHILE DRIVING TWO FRONT TIRES EXPERIENCED TREAD SEPARATION (P225/60R16 ORIGINAL EQUIPMENT) . *TS *TT *NLM

Look up ODI 8023799 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-111None
ODI 11626373 · 100,000 mi

The contact owns a 2002 Mercury Grand Marquis. The contact stated that after securely latching the seat belt, the driver's side front and passenger's side front seat belt buckles unintendedly unlatched. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 01V227001 (Seat Belts). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was…

Look up ODI 11626373 at NHTSA ↗

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-071None
ODI 11674238 · 58,000 mi

The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to stop. The contact turned off the vehicle, and the vehicle came to a stop. The vehicle was towed to the contact's residence. The contact stated that he was afraid of driving the vehicle again. The contact unregistered the vehicle and turned the license …

Look up ODI 11674238 at NHTSA ↗

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 28 reports

2010: 8 complaints · 2011: 3 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2010278
2011003
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20102301
2011900

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentVehicle Speed ControlSteeringElectrical SystemSeat BeltsSuspensionExterior LightingTiresTires:Tread/Belt
Vehicle Speed Control—0
2
ODI 10146217 · 24,998 mi

DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE IAC VALVE WAS REPLACED, AND THE COMPUTER WAS REPROGRAMMED. NEITHER OF THESE EFFORTS REPAIRED THE PROBLEM. *AK

Look up ODI 10146217 at NHTSA ↗

ODI 11474583

?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked in the same lot. I am glad I was parked and had my foot on the brake prior to this unit or system malfunction otherwise the injuries could easily have been fatal on the highway. I think this defect may be a contributing factor to the car dying recen…

Look up ODI 11474583 at NHTSA ↗

00000
Steering0—0
1
ODI 11093629 · 147,400 mi

SEAT BELT WON'T STAY FASTENED AND THE STEERING CREAKS

Look up ODI 11093629 at NHTSA ↗

0
1
ODI 11058425 · 87,934 mi

THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES

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Electrical System
2
ODI 10146217 · 24,998 mi

DT*: THE CONTACT STATED THE VEHICLE DID NOT ALWAYS START. WHEN IT DID START THE ENGINE STALLED WHILE IDLING. TO ALLEVIATE STALLING THE ACCELERATOR PEDAL MUST BE PUMPED HARD WHILE STARTING THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE IAC VALVE WAS REPLACED, AND THE COMPUTER WAS REPROGRAMMED. NEITHER OF THESE EFFORTS REPAIRED THE PROBLEM. *AK

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ODI 11474583

?yrs.ago While backing out of parking space at Calaveras Lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked in the same lot. I am glad I was parked and had my foot on the brake prior to this unit or system malfunction otherwise the injuries could easily have been fatal on the highway. I think this defect may be a contributing factor to the car dying recen…

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1
ODI 10462251 · 1,000 mi

SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.). DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN CHANGED TO IMPROVE ITS RIDE (HA). THE CHANGES WERE TOO GREAT TO BE ABLE TO CHANGE COMPONENTS TO GET THE RIDE BACK TO WHAT IT WAS IN EARLIER YEARS. ONLY CHANGES WE COULD DO TO IMPROVE IT WERE TO GET 4 NEW HIGH PRESSURE (FAST RESPONDING) KB SHOCKS AN…

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2
ODI 10759856 · 118,575 mi

AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM). WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART. TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED. I…

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ODI 11083428 · 72,234 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, [phone removed] AND SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, [phone removed]) WERE CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE WERE FIVE TSBS FOR THE EXTERIOR LIGHTING, BUT…

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Seat Belts0
1
ODI 11093629 · 147,400 mi

SEAT BELT WON'T STAY FASTENED AND THE STEERING CREAKS

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Suspension00
1
ODI 10462251 · 1,000 mi

SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.). DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN CHANGED TO IMPROVE ITS RIDE (HA). THE CHANGES WERE TOO GREAT TO BE ABLE TO CHANGE COMPONENTS TO GET THE RIDE BACK TO WHAT IT WAS IN EARLIER YEARS. ONLY CHANGES WE COULD DO TO IMPROVE IT WERE TO GET 4 NEW HIGH PRESSURE (FAST RESPONDING) KB SHOCKS AN…

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Exterior Lighting0
1
ODI 11058425 · 87,934 mi

THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES

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2
ODI 10759856 · 118,575 mi

AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM). WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART. TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED. I…

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ODI 11083428 · 72,234 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, [phone removed] AND SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, [phone removed]) WERE CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE WERE FIVE TSBS FOR THE EXTERIOR LIGHTING, BUT…

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Tires000000—0
Tires:Tread/Belt0000000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

5 patterns with matching reports.

Brake response concerns

4 mentions · 5.1% of complaints

Median mileage: 29,500 mi (2 usable records).

ODI 10462251 · 1,000 mi

SHORTLY AFTER PURCHASE WE WENT BACK TO DEALER TO COMPLAIN ABOUT BOUNCY SUSPENSION THAT MADE THE CAR GO SIDEWAYS ON THE HIGHWAY WHEN GOING OVER BUMPS WHILE IN MILD TURNS (JUST HIGHWAY DIRECTION CHANGES NOT GETTING OFF/ON, ETC.). DEALER LOOKED INTO PROBLEM VIA FMC AND SAID THE 02 SUSPENSION HAD BEEN CHANGED TO IMPROVE ITS RIDE (HA). THE CHANGES WERE TOO GREAT TO BE ABLE TO CHANGE COMPONENTS TO GET THE RIDE BACK TO WHAT IT WAS IN EARLIER YEARS. ONLY CHANGES WE COULD DO TO IMPROVE IT WERE TO GET 4 NEW HIGH PRESSURE (FAST RESPONDING) KB SHOCKS AN…

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ODI 11674238 · 58,000 mi

The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to stop. The contact turned off the vehicle, and the vehicle came to a stop. The vehicle was towed to the contact's residence. The contact stated that he was afraid of driving the vehicle again. The contact unregistered the vehicle and turned the license …

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ODI 8004666

VEHICLE ACELLERATED WITHOUT PRIOR WARNING. HE APPLIED BRAKES TO GAIN CONTROL OF VEHICLE, BUT BRAKES FAILED TO STOP VEHICLE. DEALERSHIP WAS AWARE OF PROBLEM.*AK

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Stalling or loss of power

4 mentions · 5.1% of complaints

Median mileage: 24,998 mi (3 usable records).

ODI 10055734 · 8,000 mi

THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED T…

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ODI 10100428

WINDSHIELD WIPERS DO NOT FUNCTION PROPERLY, THEY WILL WIPE PART OF THE TIME THEN ATTEMPT TO SCRUB PART OF THE TIME. WHEN SCRUBBING ACTION OCCURS THERE IS A TERRIBLE NOISE AND THE WIPERS SKIP OVER PART OF THE MOISTURE LEAVING THE WINDSHIELD PARTIALLY COVERED AND IN HEAVY RAIN, CREATS AS VERY DANGEROUS SITUATION DUE TO LACK OF VISIBILITY. I HAVE BEEN TRYING TO GET THE PROBLEM CORRECTED WITH MY DEALER, BILLION LINCOLN-MERCURY IN SIOUX FALLS, SD SINCE THE FIRST OCCURENCE IN MAY OF 2003. AT THAT TIME I BELIEVE THE WIPERS WERE REPLACED AND SINCE THE…

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ODI 10142052 · 75,000 mi

WITHOUT ANY FOREWARNING, VEHICLE STALLED ON MAJOR HIGHWAY. UNABLE TO START. A PASSING MOTORIST SAID HE HAD SAME PROBLEM AND RESTARTED BY PUSHING RESET BUTTON IN TRUNK. WE DID AND VEHICLE STARTED. COULD HAVE BEEN DISASTROUS IF HAPPENED ON INTERSTATE WITH 18 WHEELER BEHIND. TOOK VEHICLE TO DEALER. MECHANIC SAID INERTIA SWITCH DEFECTIVE AND CHANGED. SAID THE RESET BUTTON IS SAFETY FACTOR TO AVOID FIRE IN CASE OF COLLISION. BUT THERE WAS NO COLLISION--NOT EVEN BUMP IN ROAD. BELIEVE THERE SHOULD BE WARNING SYSTEM WHEN RESET BECOMES DEFECTIVE. …

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Steering assistance concerns

4 mentions · 5.1% of complaints

Median mileage: 94,950 mi (4 usable records).

ODI 10055734 · 8,000 mi

THE CONSUMER STATED THE FRONT END OF THE VEHICLE WAS LOWER THAN NORMAL WHICH CAUSED DAMAGE TO THE FRONT END WHEN PARKING. THE DEALERSHIP PROVIDED A TEMPORARY FIX BY PUTTING SHIMS UNDER THE FRONT END. WHILE DRIVING AT 15 MPH IN THE RAIN, THE VEHICLE SUDDENLY LOST POWER STEERING. THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER. THIS RESULTED IN INJURIES TO THE CONSUMERS ARM. THIS FAILURE WAS DUE TO THE TENSIONER PULLEY FALLING OFF. THE PARTS WERE REPLACED. THE DRIVER SIDE SEAT BELT PLATE FAILED TO LOCK IN THE BUCKLE. THE DEALERSHIP REPLACED T…

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ODI 10430392 · 112,000 mi

DURING HEIGHT OF THE RUSH HOUR AT 4:00 PM I WAS TRAVELING ON NJ TURNPIKE AT 65 MPH IN THE MIDDLE LANE, STARTED TO HEAR A CLICKING SOUND. ALL OF A SUDDEN THE CAR'S ENGINE STOPPED, HAD NO POWER STEERING AND THE ENTIRE ELECTRICAL SYSTEM FAILED, (THE CAR'S BATTERY WAS REPLACED IN 12/2010) . DIRECTIONAL SIGNALS, AND EMERGENCY FLASHER DID NOT WORK, NOR COULD I LOWER THE WINDOWS. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD WHEN A SLOW MOVING TRUCK WAS COMING UP ON THE RIGHT SIDE. NO CLICKING SOUND WAS HEARD TRYING TO RESTART THE CAR. *TR

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ODI 10553750 · 100,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED MAKING IT EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 100,200. ..UPDATED 12-30-13 *BF

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Warning lights and dashboard alerts

4 mentions · 5.1% of complaints

Median mileage: 86,500 mi (4 usable records).

ODI 10198859 · 73,000 mi

TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH THE VEHICLE SHUT OFF. THE CHECK ENGINE, BATTERY, AND TRACK WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE HAD TO WAIT AN HOUR TO RESTART THE VEHICLE. AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 73,000.

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ODI 10365287 · 155,000 mi

2002 MERCURY GRAND MARQUIS LUNGES FORWARD (INCREASE RPM @1000, AND LOUD GROWL FROM ENGINE COMPARTMENT) WHEN I LET OFF THE ACCELERATOR, I.E. APPROACHING A STOP LIGHT. ONCE I RELEASE THE BRAKE AND ACCELERATE AGAIN, ALL GOES BACK TO NORMAL. THERE IS NO "CHECK ENGINE" LIGHT, AND NO OTHER NOTABLE PROBLEMS. IT IS INTERMITTENT AND ANNOYING. *TR

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ODI 11626373 · 100,000 mi

The contact owns a 2002 Mercury Grand Marquis. The contact stated that after securely latching the seat belt, the driver's side front and passenger's side front seat belt buckles unintendedly unlatched. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 01V227001 (Seat Belts). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Hard or delayed shifting

2 mentions · 2.6% of complaints

Median mileage: 68,967 mi (2 usable records).

ODI 10534684 · 50,000 mi

LEAVING WORK, APPROXIMATELY 150 FEET FROM PARKING PLACE TO PARKING LOT EXIT INTO ROAD. WHEN BRAKING TO STOP BEFORE ENTERING ROADWAY, VEHICLE LURCHED FORWARD WITH ENGINE RACING AT A HIGH RPM. PUSHED INTO NEUTRAL UNTIL STOPPED THEN PARK WITH ENGINE STILL RACING. TURNED OFF AND SAT STILL FOR A MINUTE THEN RESTARTED WITH NO FURTHER PROBLEM. MECHANIC CANNOT FIND ANYTHING WRONG. NOT THE FIRST TIME IT HAS HAPPENED BUT WAS THE WORST INCIDENT WITH ENGINE BEING UNCONTROLLABLE. *TR

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ODI 11058425 · 87,934 mi

THE CAR HAS 87934 MILES ON IT. WHEN DRIVING OVER 50 MILES A HOUR IT JERKS AND SHAKES THE CHECK EMGINE LIGHT WILL START FLASHING THE COOLANT LOGHT COMES ON THEN DIES BUT WILL START RIGHT BACK UP. THEN COOLANT LEVELS ARE FINE. THE LICENSE PLATE LIGHT DOES NOT WORK REPLACED BULBS AND FUSES

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b