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U.S. public vehicle records

2003 Mercury MOUNTAINEER problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

152 owner complaints analyzed

0 distinct recall campaigns

78,784 mi median reported failure mileage

Scope: 2003 model year. Data updated: . 117 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Structure:Body is the most frequently named component, appearing in 26 of 152 complaints (17.1%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting3019.7%
Braking behavior2214.5%
Steering behavior95.9%
Engine operation85.3%
Electrical and battery issues63.9%
Fuel system concerns10.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Structure:Body
26
Power Train:Automatic Transmission
19
Power Train
15
Structure:Body:Hatchback/Liftgate
15
Electrical System
10
Structure
9
Vehicle Speed Control
7
Engine And Engine Cooling
6
Component breakdown data
CategoryCount
Structure:Body26
Power Train:Automatic Transmission19
Power Train15
Structure:Body:Hatchback/Liftgate15
Electrical System10
Structure9
Vehicle Speed Control7
Engine And Engine Cooling6

Structure:Body: 26; Power Train:Automatic Transmission: 19; Power Train: 15; Structure:Body:Hatchback/Liftgate: 15; Electrical System: 10; Structure: 9; Vehicle Speed Control: 7; Engine And Engine Cooling: 6

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
13
25,000 to 49,999
17
50,000 to 74,999
27
75,000 to 99,999
31
100,000 to 149,999
22
150,000 and above
7
Reported problems by failure mileage data
CategoryCount
Under 25,00013
25,000 to 49,99917
50,000 to 74,99927
75,000 to 99,99931
100,000 to 149,99922
150,000 and above7

Under 25,000: 13; 25,000 to 49,999: 17; 50,000 to 74,999: 27; 75,000 to 99,999: 31; 100,000 to 149,999: 22; 150,000 and above: 7

75,000 to 99,999 miles has the most reports with usable mileage (31). 35 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2003
9
2004
7
2005
15
2006
14
2007
6
2008
12
2009
20
2010
16
2011
12
2012
12
2013
4
2014
6
2015
8
2016
5
2017
3
2019
1
2020
1
2022
1
Complaints over time data
CategoryCount
20039
20047
200515
200614
20076
200812
200920
201016
201112
201212
20134
20146
20158
20165
20173
20191
20201
20221

2003: 9; 2004: 7; 2005: 15; 2006: 14; 2007: 6; 2008: 12; 2009: 20; 2010: 16; 2011: 12; 2012: 12; 2013: 4; 2014: 6; 2015: 8; 2016: 5; 2017: 3; 2019: 1; 2020: 1; 2022: 1

Pattern summary

Structure:Body leads the component reports. Transmission and shifting appears in 30 complaint narratives. Braking behavior appears in 22 complaint narratives. Steering behavior appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10068396 · 2004-05-06 (May 6, 2004)

I BEGAN HAVING PROBLEMS WITH MY TRANSMISSION SHIFTING HARD INTO GEAR. AS SPEED INCREASED IT WOULD JERK INOT THE NEXT GEAR. I WENT TO THE FORD/MERCURY DEALERSHIP IN MONTGOMERY, AL. IN NOV 03.THEY TOLD ME IT NEEDED A COMPUTER UPGRADE THAT WAS DIFFERENT FROM WHAT WAS ON MY CAR. AT THE TIME THE CAR WAS STILL UNDER WARRANTY. THE JERKING STOPPED TEMPORARYILY. I BEGAN TO NOTICE IT AGAIN. WELL NOW THE WARRANTY IS GONE, I DID NOT PURCHASE AN EXTENDED WARRANTY, THE TRUCK IS 13 MONTHS OLD AND MY SHIFT SOLENOID IS GONE. PER 2 ESTIMATES IT WILL BE COSTLY.…

Owner-reported narrative. 30,000 miles reported. Look up ODI 10068396 at NHTSA ↗

Owner report 10090760 · 2004-09-10 (September 10, 2004)

WHEN SHIFTING MY MOUNTAINEER INTO DRIVE THE VEHICLE JERKS INTO GEAR. AT HIGHWAY SPEEDS IT SHIFTS VERY HARD FROM ONE GEAR TO ANOTHER. SOMETIMES WHEN TRYING TO PASS A VEHICLE AND ACCELERATING THE TRANSMISSION GETS CONFUSED AND GOES TO THE WRONG GEAR. IT GIVES YOU A FEELING SIMILIAR TO A STANDARD SHIFT BEING PUT IN 4TH WHEN IT SHOULD BE IN 2ND BOGGING DOWN DRAMATICALLY.*AK

Owner-reported narrative. Look up ODI 10090760 at NHTSA ↗

Owner report 10018718 · 2003-05-14 (May 14, 2003)

INTERMITTENTLY THE BRAKE LIGHTS STAYING LIT AFTER VEHICLE IS TURNED OFF AND KEY IS REMOVED. LIKELY THAT THIS FAILURE ALSO CAUSED THE BRAKE LIGHTS TO REMAIN LIT WHILE DRIVING, RENDERING THE SIGNAL INEFFECTIVE. LIGHTS ACTUALLY STAYED ON TWO OCCASIONS CAUSING A DEAD BATTERY ONCE. LIGHTS WERE NOTICED THE SECOND TIME, AND WIGGLING THE BRAKE PEDAL EXTINGUISHED ALL THREE INDICATORS. DEALER REPLACED THE BRAKE LIGHT SWITCH UNDER WARRANTY. *NLM

Owner-reported narrative. 16,400 miles reported. Look up ODI 10018718 at NHTSA ↗

Owner report 10034144 · 2003-09-12 (September 12, 2003)

WHEN APPLYING THE BRAKES, SOMETIME THE DRIVERS FOOT HIT THE GAS PEDAL, AND CAUSED A LONGER STOPPING DISTANCE. THE PEDALS WERE TOO CLOSE AND ON THE SAME HORIZONTAL PLAIN WHEN THE BRAKES WERE DEPRESSED. *AK *SCC *JB

Owner-reported narrative. 21,000 miles reported. Look up ODI 10034144 at NHTSA ↗

Owner report 10043237 · 2003-10-20 (October 20, 2003)

TO THIS DATE THE FOLLOWING PROBLEMS ARE PRESENT: GAS GAUGE STICKS, AIR BAG WARNING LIGHT COMES ON AND OFF, DRIVER'S SIDE DOOR RATTLES AND KNOCKS, DRIVER'S SIDE WINDOW TAPS, DRIVER'S SIDE WINDOW GRINDS WHILE MOVING UP AND DOWN, CLOCK AND RADIO DO NOT LIGHT UP OR WORK WHEN START VEHICLE, SUN ROOF RATTLES AND KNOCKS, WIND GETS CAUGHT BETWEEN ROOF AND HEADLINER WHICH CREATES A LOUD VIBRATION, THE PASSENGER SIDE WINDOW ALSO RATTLES AND KNOCKS, THERE IS A LOUD RHYTHMIC CHIRP TOWARD REAR OF VEHICLE, HEATING AND COOLING CONTROLS SQUEAL WHEN TURNING …

Owner-reported narrative. Look up ODI 10043237 at NHTSA ↗

Owner report 10115150 · 2005-03-15 (March 15, 2005)

THE DRIVER'S SEAT MOVED BY ITSELF TOWARDS THE STEERING WHEEL. CONSUMER ENCOUNTERED THIS UPON ENTERING THE VEHICLE, AND AFTER IT HAS BEEN PARKED. ONCE DRIVING THE VEHICLE THE SEAT MOVED BACK TO THE POSITION IT WAS IN ON ITS OWN. THE SEAT WILL NOT STAY IN THE POSITION, EVEN WHEN SET MANUALLY. THE SEAT MOVED WHILE THE CONSUMER WAS DRIVING, PRESSING THE CONSUMER INTO THE STEERING AND HIS KNEES INTO THE DASHBOARD. *AK

Owner-reported narrative. 34 miles reported. Look up ODI 10115150 at NHTSA ↗

Owner report 10042801 · 2003-10-14 (October 14, 2003)

VEHICLE STALLS WHEN COMING TO A COMPLETE STOP. DEALERSHIP CANNOT DUPLICATE THE PROBLEM, AND ARE UNABLE TO FIX IT.*AK

Owner-reported narrative. 30 miles reported. Look up ODI 10042801 at NHTSA ↗

Owner report 10099122 · 2004-10-27 (October 27, 2004)

THE PROBLEM PERSISTED AND CONCERN WITH STALLED VEHICLE, SERVICED AND PROBLEM STILL CONTINUE. *BF THESE PROBLEMS ELEVATED TO VEHICLE STALLING, THE ALTERNATOR WAS REPLACED, THERE WERE CONTINUOUS OCCURRENCES OF THE BATTERY FAIL/CHECK ENGINE INDICATOR LIGHT, VIBRATION WHEN BRAKING, AND THE TORQUE CONVERTER LOCKED. THE CONSUMER REQUESTED A NEW LEASE AND OR EARLY TERMINATION OF THE LEASE. *SC

Owner-reported narrative. Look up ODI 10099122 at NHTSA ↗

Owner report 10736214 · 2015-07-24 (July 24, 2015)

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. THE FUEL PUMP WAS REPLACED, BUT THE FAILURE CONTINUED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

Owner-reported narrative. 113,000 miles reported. Look up ODI 10736214 at NHTSA ↗

Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

152 unique complaints in this selection. Analysis snapshot: 2026-10-01.

77.0%Usable mileage117 / 152 records
98.7%Valid incident date150 / 152 records
100.0%Valid filing date152 / 152 records
98.7%Ordered incident and filing dates150 / 152 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component199619971998199920002001200220032004200520062007200820092010
Power Train:Automatic Transmission
00.0%

No examples available for this selection.

41.2%
ODI 10097121 · 85,000 mi

WHILE DRIVING, THE TRANSMISSION SLIPPED. THE RPM STARTED RACING AT A HIGH RATE. THE CONSUMER RESTARTED THE VEHICLE. PLEASE PROVIDE MORE INFORMATION. *JB

Look up ODI 10097121 at NHTSA ↗

31.3%
ODI 10025095 · 33,568 mi

1998 MERCURY MOUNTAINEER TRANSMISSION REPAIRS. *MR THERE WAS NO THIRD GEAR AND THE TRANSMISSION HAD TO BE REPLACED. ENGINE LIGHT STAYED ON AND THE EGR SENSOR HAD TO BE REPLACED. *TT *JB

Look up ODI 10025095 at NHTSA ↗

10.7%
ODI 10137734

1999 MERCURY MOUNTAINEER DEVELOPED PROBLEMS WITH THE WINDSHIELD WIPERS, TIRES, DRIVER'S SIDE MIRROR, LINKAGE ON THE TRANSMISSION, CHECK ENGINE LIGHT AND THE AIRBAG LIGHT.*MR

Look up ODI 10137734 at NHTSA ↗

129.8%
ODI 10010232 · 50,500 mi

2000 MERCURY MOUNTAINEER DIAGNOSED WITH TRANSMISSION FAILURE - SLIPPING BETWEEN 2ND & 3RD GEARS. VEHICLE ONLY HAS 50000 MILES.*JB

Look up ODI 10010232 at NHTSA ↗

14.5%
ODI 10042066 · 500 mi

PROBLEMS WITH RADIO, PAINT AND REAR WINDSHIELD WIPER.*MR THERE WAS A LOUD GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE AS WELL AS THE ENGINE AREA, WHEN THE NOISE STOPPED, A CLOUD OF BLACK EMITTED FROM THE VEHICLE. *TS THE DEALER STATED IT WAS NORMAL, BECAUSE THE ALL WHEEL DRIVE HAD ACTIVATED FOR THE FIRST TIME. THE WEATHER STRIPPING AROUND THE WINDSHIELD WAS REPLACED AND THERE WAS A PROBLEM WITH THE POWER TRAIN. *JB

Look up ODI 10042066 at NHTSA ↗

8923.9%
ODI 10022342 · 883 mi

THE VEHICLE TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES. THE STEERING COLUMN LOCKED UP. THE REAR HATCH FELL ONTO THE CONSUMERS HEAD WHICH RESULTED IN RETINAL DETACHMENT AND BALANCE TROUBLE. *MR *PH *AK *NLM PE04045.PCO

Look up ODI 10022342 at NHTSA ↗

1912.5%
ODI 10068396 · 30,000 mi

I BEGAN HAVING PROBLEMS WITH MY TRANSMISSION SHIFTING HARD INTO GEAR. AS SPEED INCREASED IT WOULD JERK INOT THE NEXT GEAR. I WENT TO THE FORD/MERCURY DEALERSHIP IN MONTGOMERY, AL. IN NOV 03.THEY TOLD ME IT NEEDED A COMPUTER UPGRADE THAT WAS DIFFERENT FROM WHAT WAS ON MY CAR. AT THE TIME THE CAR WAS STILL UNDER WARRANTY. THE JERKING STOPPED TEMPORARYILY. I BEGAN TO NOTICE IT AGAIN. WELL NOW THE WARRANTY IS GONE, I DID NOT PURCHASE AN EXTENDED WARRANTY, THE TRUCK IS 13 MONTHS OLD AND MY SHIFT SOLENOID IS GONE. PER 2 ESTIMATES IT WILL BE COSTLY.…

Look up ODI 10068396 at NHTSA ↗

3617.1%
ODI 10086236 · 5,000 mi

WHILE DRIVING AT 35 MPH AND ABOVE EXPERIENCED NOISE IN TRANSMISSION CHAIN. RETURNED TO DEALER AND THEY ARE ORDERING A GEAR FOR THE RWEAR END. AM AWAITING APPROX A WEEK FOR DELIVERY TO SCHEDULE THE REPLACEMENT OF THE GEAR.*AK

Look up ODI 10086236 at NHTSA ↗

1113.4%
ODI 10150251 · 100 mi

HAD WARPED ROTORS WITHIN FIRST 2,000 MILES. FORD WOULD ONLY GROUND ROTORS BUT DEALER REPLACED THEM AT NO CHARGE. I HAVE ALSO EXPERIENCED A LOUD, THUMPING NOISE WHEN I AM MAKING A SHARP TURN TO LEFT OR RIGHT AT A VERY LOW SPEED. ALSO, OFTEN WHEN PUTTING CAR IN REVERSE MANY TIMES THERE IS A LARGE THUMP AND VEHICLE APPEARS TO SHIFT HARD. FINALLY, WHEN STOPPED ON A STEEP HILL, AFTER REMOVING FOOT FROM BRAKE, VEHICLE ROLLS BACKWARDS MANY TIMES. *JB

Look up ODI 10150251 at NHTSA ↗

2319.7%
ODI 10191507

VEHICLE WOULD NOT SHIFT GEARS. 4 RPMS AT 25 MPH. VEHICLE SLOWED. PULLED OVER AND FRONT BRAKES WERE ON FIRE. *AK

Look up ODI 10191507 at NHTSA ↗

44.9%
ODI 10206491 · 9,000 mi

TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE TRANSMISSION MADE NOISES WHEN DOWNSHIFTING AT 15 MPH OR WHEN STARTING THE VEHICLE. THE DEALER REPROGRAMMED THE VEHICLE. THE CONTACT TOOK THE VEHICLE HOME, BUT THE FAILURE WORSENED. THE TRANSMISSION CONTINUED TO SLIP. SHE RETURNED TO THE DEALER AND LEFT THE VEHICLE THERE FOR A FEW DAYS. A NEW COMPUTER PART WAS PLACED IN THE VEHICLE, BUT THE FAILURE STILL PERSISTS. THERE IS NO REPAIR FOR THE FAILURE. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 9,500.

Look up ODI 10206491 at NHTSA ↗

22.1%
ODI 10308801 · 38,319 mi

MY FORD MOUNTAINEER 2008 TRANSMISSION IS ERRATIC AND THE TRACTION CONTROL LIGHT COMES ON WHEN THE SLIPPING IS TAKING PLACE. BRAKING IS ALSO ERRATIC AS I FEEL A BUMPING WHILE BRAKING TO A STOP. IT IS VERY DANGEROUS AS IT FEELS LIKE TO TRANSMISSION AND BRAKE/TRACTION CONTROL SYSTEM IS ABOUT TO GO. I CALLED FORD AND THEY HAVE KNOW OF THE PROBLEM SINCE 2006 AS THE TRANSMISSION USED (6R60) CONTINUALLY NEEDS SOFTWARE UPDATES. ACCORDING TO THE DEALER, MOST ALL OF THESE VEHICLES WITH THIS TRANSMISSION EVENTUALLY HAVE THE PROBLEM BUT VERY RARELY W…

Look up ODI 10308801 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Tires
133.3%
ODI 728356

MY WIFE PURCHASED A 1996 MERCURY MOUNTAINEER IN HAWAII IN FEBRUARY 1998. THE VEHICLE CAME EQUIPPED WITH WILDERNESS AT TIRES (VNHL IPY 336 235/75 R15). IN DECEMBER 1999, TREAD ON ONE OF THE NEW TIRES SEPARATED WHEN THE VEHICLE HAD 25,005 MILES ON IT WHILE DRIVING IN HAWAII AT A SPEED OF ABOUT 55 MPH. WE WENT TO A FIRESTONE DEALER IN WAIPAHU, HI AND WERE TOLD WE HAD TO BUY A NEW TIRE ($39.97 ) THAT WOULD BE PRORATED BASED UPON THE REMAINING TREAD. THE LOW COST FOR THE NEW TIRE REFLECTED THE LACK OF TREAD WEAR ON THE BAD TIE. UNFORTUNATELY, …

Look up ODI 728356 at NHTSA ↗

6218.9%
ODI 538278

TIRES ARE VIBRATING AND CUPPING.

Look up ODI 538278 at NHTSA ↗

4719.9%
ODI 10073076 · 56,400 mi

MY WIFE WAS DRIVING BACK TO WORK AT LUNCH, CLEAR DAY, UNLIMITED VISIBILITY, CLEAR ROAD CONDITIONS, WHEN THE DRIVER SIDE REAR TIRE SIDEWALL BLEW OUT. FORTUNATELY, NO ONE WAS HURT. THE TIRE WAS PUT ON THE VECHICLE BY THE FORD DEALERSHIP DURING THE FIRESTONE RECALL. A PASSERBY HELPED MY WIFE CHANGE THE TIRE. THIS IS A GOODYEAR WRANGLER RTS, P235/75/15.*AK

Look up ODI 10073076 at NHTSA ↗

2919.2%
ODI 10034449 · 38,000 mi

WHILE DRIVING AT 75 MPH HIGH SPEED, THE RIGHT TIRE EXPERIENCED A BLOW OUT. *MR. THE CONSUMER STATED THE TIRES WERE REPLACEMENT TIRES. *JB

Look up ODI 10034449 at NHTSA ↗

1512.2%
ODI 10261981 · 30,000 mi

TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE HAS GOODYEAR WRANGLER RTS TIRES, SIZE P/235/75/R15. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIRE WOULD SPONTANEOUSLY LOSE TIRE PRESSURE. HE TOOK THE TIRES TO A TIRE REPAIR SHOP AND A TECHNICIAN STATED THAT THE INNER SIDEWALL WAS SEPARATING ON ALL FOUR TIRES. HE CONCLUDED THAT THE TIRES NEEDED TO BE REPLACED. ALL OF THE TIRES WERE REPLACED AND THE CONTACT STILL HAS POSSESSION OF THE OLD ONES. THE VEHICLE FAILURE MILEAGE WAS 30,000. THE TIRE FAILURE MILEAGE WAS 13,140.

Look up ODI 10261981 at NHTSA ↗

00.0%

No examples available for this selection.

61.6%
ODI 10076068 · 33,000 mi

WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE CONSUMER MANAGED TO PULL OVER TO CHANGE TIRE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. GOODYEAR#P24570R16 PLEASE PROVIDE THE DOT NUMBER AND MODEL NAME OF TIRE.*AK

Look up ODI 10076068 at NHTSA ↗

00.0%

No examples available for this selection.

10.5%
ODI 10408434 · 70,000 mi

I HAVE A USED 2004 MERCURY MOUNTAINEER I PURCHASED IN 12/2008 IT HAD 53,000 MILES. I HAVE DONE ALL OF THE REQUIRED MAINTENANCE OIL CHANGES,BRAKE PADS,FLUID CHANGES, AND 60,000-MILE SERVICE PACKAGE. I HAVE NOTHING BUT PROBLEMS WITH THE VEHICLE. THE FAILURES I HAVE ARE AS FOLLOWS: 1. FRONT/REAR BRAKE PADS,FRONT/REAR ROTORS,SPARK PLUGS,-DEFECTED PARTS 2. BATTERY 3. TIRES-CONSTANT FLATS 4. LUG TORQUE-DRIVER FRONT/REAR 5. HOOD SHOCKS,TIRE PRESSURE SENSOR LIGHT 6. TRANSMISSION FLUID LEAK/ FRONT PUMP SEAL LEAK 7. NOISE AT HARMONIC BALANCE…

Look up ODI 10408434 at NHTSA ↗

11.2%
ODI 11185090

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER EQUIPPED WITH FOUR COOPER DISCOVERER H/T TIRES, SIZE: 245/65R17. THE CONTACT STATED THAT ALL FOUR TIRES RUMBLED AND RODE ROUGHLY INSTEAD OF PROVIDING A SMOOTH, STABLE RIDE WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A TIRE FACILITY MORE THAN FIVE TIMES, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS CONTACTED, BUT HAD NOT REQUESTED THAT THE TIRES BE SENT TO THEM FOR TESTING. THE CONTACT WAITED OVER TWO YEARS FOR A RESPONSE FROM THE MANUFACTURER AND DECIDED TO R…

Look up ODI 11185090 at NHTSA ↗

21.7%
ODI 10261033

TWO COMPLAINTS. 1) TRANSMISSION DOWNSHIFTS HARD WHEN SLOWING, SUCH AS FOR A STOP SIGN. MERCURY SAYS IT IS A SOFTWARE PROBLEM. THEY ARE AWARE OF THE PROBLEM BUT WON'T FIX IT UNDER THE EXTENDED WARRANTY. MY VEHICLE HAS 37,700 MILES. 2) EXTREME WIRE WEAR. IT CAME WITH MICHLIN TIRES AND I HAVE GOTTEN FAR LESS THAN 20,000 MILES OUT OF THEM. I AM NOW REPLACING WITH BRIDGESTONE. I DON'T KNOW IF IT IS THE TIRE OR SOMETHING DEFECTIVE WITH THE VEHICLE. THE DEALERSHIP LIED TO ME WHEN I TOOK IT IN FOR THEM TO CHECK. THE MICHLINS ARE WEARING IN THE…

Look up ODI 10261033 at NHTSA ↗

11.2%
ODI 10648662

PURCHASE 4 NEW TIRES MARCH 9, 2013 FROM OUR LOCAL MR. TIRE IN MARION OHIO. THEY STARTED GOING BAD THIS SUMMER. WENT TO MANAGER AND WAS TOLD YOU NEVER HAD THEN ROTATED AS TOLD. WE DID GO AFTER 6 MONTHS OF PURCHASE AND TOLD TO COME BACK NEXT DAY SINCE THEY WERE TOO BUSY THAT DAY. THEY WERE NOT NICE AND I CALLED TIRE COMPANY GITI TIRE AND WAS TOLD TO HAVE THE STORE CALL THEM WHICH MR. TIRE NEVER DID, MANY LIFE EVENTS HAVE HAPPENED SINCE THEN AND NEVER WENT BACK. THE TWO BACK TIRES NOW HAVE SHARP METAL COMING THRU AS FOUND BY MY SON WHEN I ALM…

Look up ODI 10648662 at NHTSA ↗

11.0%
ODI 10618991

**I FIRST NOTICED MY TIRE PRESSURE LIGHT CAME ON UPON PURCHASING MY VEHICLE. THE DEALER SAID THAT THE AIR MAY HAVE BEEN LOW AND COULD FLUCTUATE WITH THE WEIGHT IN THE VEHICLE. HE FILLED THE TIRE THAT APPEARED TO HAVE BEEN LOW AND IT TURNED OFF MOMENTARILY. A FEW DAYS LATER IT HAPPENED AGAIN AND I WOULD ADD AIR WHICH ALLEVIATED AGAIN IN THE SAME TIRE, BUT FOR A FEW HOURS LATER IT CAME ON AGAIN WHICH I FOUND OUT ENDED UP BEING AN ISSUE WITH ALL 4 OF THE TIRES. AFTER SEVERAL ATTEMPTS OF FILLING AND REFILLING OVER A PERIOD OF TIME AND USING "A FILL…

Look up ODI 10618991 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Tires:Tread/Belt
133.3%
ODI 735972

I HAD TIRE BLOWOUT WHILE DRIVING AT APROX.55-60 MPH. VEHICLE VEERED FROM THE ROAD . TIRE SHOWS SIGNS OF TREAD SEPARATION IN AN AREA ABOUT 8 INCHES LONG THAT RUNS ALONG THE SIDEWALL AND RAPS ABOUT 1/3 OF THE WAY ACROSS THE TIRE. THE TIRE WAS A RIGHT REAR WILDERNESS AT. *AK (DOT NUMBER: W2HL TIRESIZE: P235 75 15)

Look up ODI 735972 at NHTSA ↗

7422.6%
ODI 10177484

1997 MOUNTAINEER FIRESTONE TIRE SEPARATED WHILE DRIVING. *TS THE CONSUMER WAS INFORMED THAT HE WOULD BE REIMBURSED FOR THE TIRES THAT HE REPLACED. *JB

Look up ODI 10177484 at NHTSA ↗

4418.6%
ODI 554148

FIRESTONE WILDERNESS TIRE(P235 75 R15) EXPERIENCED TREAD SEPARATION, ALL TIRES EXCEPT 1 WERE INCLUDED IN RECALL 00T0050, CONSUMER REQUESTS REIMBURSEMENT FOR THE TIRE THAT IS NOT INCLUDED IN RECALL. *SLC

Look up ODI 554148 at NHTSA ↗

1711.3%
ODI 10040028 · 88,000 mi

WHILE DRIVING AT 65 MPH, THE REAR DRIVER SIDE TIRE TREAD SEPARATED, WHICH CAUSED THE VEHICLE TO SPIN OUT OF CONTROL. *AK THE TIRE REMAINED FULLY INFLATED WHEN THE TREAD SEPARATED. *SC *JB

Look up ODI 10040028 at NHTSA ↗

64.9%
ODI 10018505 · 37,879 mi

THE TREADS ARE COMING APART. *NLM

Look up ODI 10018505 at NHTSA ↗

14.5%
ODI 10196810 · 107,000 mi

TL*THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE VEHICLE HAS COOPER DISCOVERER H/T, SIZE P235/75/R15 TIRES. THE CORRECT TIRE SIZE WAS UNAVAILABLE IN THE DROP DOWN MENU AT THE TIME OF THIS COMPLAINT. WHILE DRIVING 70 MPH, THE TREAD SEPARATED ON THE PASSENGER SIDE FRONT TIRE. THE TIRES WERE INSPECTED AND FOUND TO HAVE DIMPLES ON THE SIDEWALLS AT ONLY 33,000 MILES. THE CONTACT STATED THAT THE TREAD EXPLODED OFF THE TIRE AND HE LOST CONTROL OF THE VEHICLE. THE PLACE WHERE THE TIRES WERE PURCHASED STATED THAT THEY HAVE SOLD HUNDREDS OF THES…

Look up ODI 10196810 at NHTSA ↗

10.3%
ODI 10735494 · 90,000 mi

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER EQUIPPED WITH BF GOODRICH TIRES 105S RUGGED TRAIL T/A TIRES, SIZE: P245/65R17. THE CONTACT NOTICED EXCESSIVE CRACKING AROUND THE TREAD FOR ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE NOT ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 10,000 AND THE VEHICLE FAILURE MILEAGE WAS 90,000.

Look up ODI 10735494 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Vehicle Speed Control
133.3%
ODI 855301

WHILE DRIVING 40 MPH THROTTLE REMAINS OPEN, CAUSING UNATTTENDED ACCELERATION. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK

Look up ODI 855301 at NHTSA ↗

3611.0%
ODI 10022336

THE VEHICLE EXPERIENCED UNEXPECTED ACCELERATION. THE ONLY WAY TO STOP THE VEHICLE WAS TO SHIFT INTO NEUTRAL OR PARK. VEHICLE WAS TAKEN TO THE DEALER. DEALER COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. THIS HAS OCCURRED FIVE TIMES. *AK

Look up ODI 10022336 at NHTSA ↗

177.2%
ODI 10029148 · 29,500 mi

ELECTRONIC CONTROLS OPERATED BY THE GENERIC CONTROL MODULE (WIPERS, REAR DEFROSTER, POWER WINDOWS ETC.) HAVE LOCKED UP. THROTTLE STICKS AFTER FULL STOP AND USE OF CRUISE CONTROL AND NEEDS EXCESSIVE FORCE TO MOVE FORWARD. EXISTING RECALLS SHOULD COVER THESE REPAIRS, AS WELL AS TWO OTHER RECALLS FOR THE CORROSIVE HOOD LATCH, AND SPEED CONTROL WHERE THE THROTTLE COULD ICE UP IN PROLONGED COLD WEATHER. I WENT IN ARMED WITH DOCUMENTATION AND THE RECALL INFORMATION FROM THE WEBSITE BUT THE SAYVILLE FORD DEALERSHIP IN SAYVILLE, NY, REFUSED TO SERVI…

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53.3%
ODI 10212969

TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. HE RECEIVED RECALL NOTICE 05S28 IN SEPTEMBER OF 2006. THE PARTS ARE NOT AVAILABLE. THE VEHICLE SPEED CONTROL IS NOT DISCONNECTED. THE CURRENT MILEAGE WAS 77000. THERE ARE NO FAILURES AT THIS TIME. THE VIN IS NOT AVAILABLE.

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2117.1%
ODI 10031962 · 24,000 mi

THROTTLE BODY WAS COVERED WITH CARBON THAT CAUSED THE ACCELERATOR TO STICK WHILE DRIVING.*AK THIS CONDITION ALSO CAUSED THE VEHICLE TO SURGE FORWARD OR BACKWARDS WHEN ADDITIONAL PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL TO RELEASE THE STUCK PEDAL. CLEANING OF THE THROTTLE BODY SEEMED TO REMEDY THE PROBLEM. *TS *NLM

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14.5%
ODI 10219401

THIS IS NOT A SAFETY COMPLAINT BUT RATHER ABOUT SERVICE RECEIVED ON RECALL OF SPEED CONTROL DEACTIVATION SWITCH FOR A 2001 MOUNTAINEER, 05S28. WE RECEIVED NOTICE IN SEP 2007 & CALLED AND SETUP AN APPOINTMENT TO HAVE THE PART REPLACE ON OCT 11 2007. UPON ARRIVAL WE WERE TOLD THAT PARTS WERE NOT AVAILABLE BUT THEY WOULD DISCONNECT CRUISE CONTROL. WE WAITED OVER AN HOUR TO HAVE THIS DONE WHICH WAS FRUSTRATING. PLUS FORD SHOULD HAVE BEEN UPFRONT AND TOLD US WE WOULD HAVE TO MAKE TWO TRIPS TO HAVE PROBLEM CORRECTED. WE TRAVELED 90 MILES ROUND TR…

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102.7%
ODI 10117228 · 20,000 mi

WHILE REVERSING IN LOW SPEED, THE VEHICLE INADVERTENTLY ACCELERATED INTO A POLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. THE CONSUMER BELIEVED THAT THE PEDAL STUCK. THE TRANSMISSION PAN WAS REMOVED AND THEN RE-SEALED. THE MAIN CONTROL VALVE BODY WAS REMOVED AND REPAIRED. *SC *JB

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74.6%
ODI 10110408 · 46,800 mi

UNINTENDED ACCELERATION OF VEHICLE WITHOUT WARNING. ALSO HAD UNINTENDED SHUT DOWNS OF VEHICLE DURING PREVIOUS WEEK. VEHICLE WAS TAKEN TO DEALER FOR REPAIRS. DEALER STILL HAS VEHICLE. I ALMOST RAN OVER 2 PEDESTRIANS CROSSING THE STREET AT A NURSERY SCHOOL. I WAS ABLE TO CONTROL THE PROBLEM WITH THE VEHICLE'S BRAKES. *JB

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188.6%
ODI 10113122 · 17,650 mi

WHILE DRIVING IN 20 MPH IN CONGESTED TRAFFIC THE VEHICLE SUDDENLY ACCELERATED AND LUNGED FORWARD. OWNER HAD TO STEER THE VEHICLE OFF THE ROAD TO AVOID HITTING ANOTHER VEHICLE. OWNER SHIFTED TO PARK IN ORDER TO STOP VEHICLE. NO INJURIES OR ACCIDENT OCCURRED. *AK

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911.0%
ODI 10140188 · 1,050 mi

PURCHASED A NEW 2005 MERCURY MOUNTAINEER IN 7/31/2005 THE FIRST TIME THE CAR ACCELERATED WHEN THE BRAKES WERE APPLIED AND THE CAR HAD TO BE PUT IN NEUTRAL TO STOP. THE DEALER REPORTED THAT THERE WERE NO KNOWN FIXES FOR THIS PROBLEM AT THIS TIME. THE SECOND TIME WHILE PULLING INTO MY DRIVEWAY WHEN THE BRAKES WERE APPLIED THE CAR ACCELERATED AND CRASH INTO MY GARAGE DOOR. THIS TIME THE DEALER BLAMED MY WIFE AND SAID SHE MUST HAVE PRESSED THE GAS AND BRAKE PEDDLES AT THE SAME TIME. THE CAR SUSTAINED FRONT END BODY DAMAGE AND MY GARAGE DOOR NEEDS …

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21.7%
ODI 10441264 · 8,000 mi

MY 2006 MERCURY MOUNTAINEER HAS INTERMITTENTLY JOLTED OR LURCHED FORWARD WHEN STOPPING FOR LIGHTS AND STOP SIGNS AFTER SPEEDS OVER 30 MPH. HASN'T GOTTEN AWAY FROM ME BUT FEELS AS IF I AM GOING TO HIT SOMETHING OR SOMEONE AHEAD OF ME. EXTREMELY SCARY WHEN PEOPLE ARE IN CROSS WALK. I TOOK MY CAR TO THE FORD DEALER SHORTLY AFTER BUYING IT USED. THE DEALER CHECKED IT OUT AND DENIED IT WAS HAPPENING. THAT WAS YEARS AGO AND TONIGHT I SAW NUMEROUS COMPLAINTS ON ANOTHER WEBSITE ABOUT THIS PROBLEM. WAS LOOKING BECAUSE NOW I AM GETTING A GRINDING N…

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78.6%
ODI 10187916

2007 MERCURY MOUNTAINEER CUSTOMER STATES THAT THE CAR SUDDENLY SURGED AND WOULD NOT STOP UNTIL SHE PUT THE CAR IN PARK**CC *JB

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22.1%
ODI 10308801 · 38,319 mi

MY FORD MOUNTAINEER 2008 TRANSMISSION IS ERRATIC AND THE TRACTION CONTROL LIGHT COMES ON WHEN THE SLIPPING IS TAKING PLACE. BRAKING IS ALSO ERRATIC AS I FEEL A BUMPING WHILE BRAKING TO A STOP. IT IS VERY DANGEROUS AS IT FEELS LIKE TO TRANSMISSION AND BRAKE/TRACTION CONTROL SYSTEM IS ABOUT TO GO. I CALLED FORD AND THEY HAVE KNOW OF THE PROBLEM SINCE 2006 AS THE TRANSMISSION USED (6R60) CONTINUALLY NEEDS SOFTWARE UPDATES. ACCORDING TO THE DEALER, MOST ALL OF THESE VEHICLES WITH THIS TRANSMISSION EVENTUALLY HAVE THE PROBLEM BUT VERY RARELY W…

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116.7%
ODI 10511893 · 47,000 mi

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE WARNING LIGHTS ILLUMINATED. THE CONTACT HAD TO SHIFT TO PARK AND RESTART VEHICLE TO RESOLVE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE THROTTLE POSITION SENSOR HAD FAILED. THE THROTTLE POSITION SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 47,000.

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430.8%
ODI 10500740 · 1,000 mi

TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE BRAKING TO A STOP, THE VEHICLE WOULD LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE CURRENT MILEAGE WAS APPROXIMATELY 30,000.

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Electrical System
00.0%

No examples available for this selection.

41.2%
ODI 10274109 · 125,000 mi

TL*THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE VEHICLE CAUGHT FIRE WHILE PARKED AND WITHOUT WARNING. THE VEHICLE WAS COMPLETELY DESTROYED AND A FIRE REPORT WAS FILED. THE CONTACT HAS PICTURES OF THE FAILURE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED; HOWEVER, A FIREFIGHTER SPECULATED THAT IT MAY HAVE BEEN DUE TO ELECTRICAL FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 125,000. UPDATED 07/14/09 *BF UPDATED 07/15/09

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104.2%
ODI 10041112 · 62,000 mi

WHEN HANDLING A CD THAT WAS EJECTED FROM THE STEREO OF MY 1998 MERCURY MOUNTAINEER, THE DISC WAS SO HOT I RECEIVED A FIRST DEGREE BURN. APPARENTLY, HEAT BUILD-UP WITHIN THE DASH BOARD OF THE FORD EXPLORER/MERCURY MOUNTAINEER IS CAUSING EXTREMELY HIGH TEMPERATURES AND I'M CONCERNED THAT THERE IS A POTENTIAL FIRE HAZARD. THE TEMPERATURE IS ALSO HIGH ENOUGH TO CAUSE COMPONENT FAILURES WITHIN THE STEREO HEAD UNIT ADDING TO MY CONCERN OF A POSSIBLE FIRE HAZARD. MANY INTERNET FORUMS HOST DISCUSSIONS ABOUT THE HEAT BUILD-UP CAUSING THE DISPLAY UNIT…

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42.6%
ODI 10040607

1999 MERCURY MOUNTAINEER ELECTRICAL BURNING SMELL COMING FROM VEHICLE.*MR *CB

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1411.4%
ODI 10020598 · 85,000 mi

ENGAGING THE LEFT TURN SIGNAL CAUSES SMOKE TO BE EMITTED FROM THE EMERGENCY FLASHER SWITCH HOUSING ON TOP OF THE STEERING COLUMN. *TT

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00.0%

No examples available for this selection.

123.2%
ODI 10216918 · 60,000 mi

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE ATTEMPTING TO PLACE FUEL IN THE VEHICLE, THE NOZZLE STOPPED AFTER THREE GALLONS AND GAS BEGAN SPILLING OUT. THE FUEL GAUGE INDICATED THAT THE GAS TANK WAS EMPTY. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY PERFORMED AN UNKNOWN REPAIR. HOWEVER, THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 78,140. UPDATED 04-07-08 *BF THE CONSUMER STATED THE DOOR AJAR CHIME GOES OFF WHILE DRIVING AND THE AUTOMATIC DOOR LOCK DOES NOT LOCK FOR 5 MILES. UPDATED

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106.6%
ODI 10099122

THE PROBLEM PERSISTED AND CONCERN WITH STALLED VEHICLE, SERVICED AND PROBLEM STILL CONTINUE. *BF THESE PROBLEMS ELEVATED TO VEHICLE STALLING, THE ALTERNATOR WAS REPLACED, THERE WERE CONTINUOUS OCCURRENCES OF THE BATTERY FAIL/CHECK ENGINE INDICATOR LIGHT, VIBRATION WHEN BRAKING, AND THE TORQUE CONVERTER LOCKED. THE CONSUMER REQUESTED A NEW LEASE AND OR EARLY TERMINATION OF THE LEASE. *SC

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146.7%
ODI 10073603 · 100 mi

CONSUMER NOTICED THAT WHILE THE DVD/ TELEVISION SET WAS ENGAGED THE REAR MIRRORS BECAME INOPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE FIXED BECAUSE IT WAS DESIGNED THAT WAY. *AK *NM

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44.9%
ODI 10254973 · 10,800 mi

CRUISE CONTROL DISENGAGES AFTER DRIVING FOR AN EXTENDED PERIOD OF TIME, USUAL A TRIP OVER 90 MINUTES IN LENGTH. IT WORKS FINE UNTIL YOU HAVE TO APPLY BRAKE FOR A CONSTRUCTION ZONE, OR OF RAMP, ETC. WHEN YOU PUSH RESUME NOTHING HAPPENS. TURNING IT OFF AND TRYING TO TURN IT BACK ON STILL DOES NOT RESOLVE THE PROBLEM. AFTER TURNING THE CAR ON AND OFF A FEW TIMES IT WILL START WORKING AGAIN, BUT THAT ISN'T REALLY USEFUL WHILE ON A LONG TRIP. IT FIRST HAPPENED TWO AND A HALF YEARS AGO AND CONTINUES TO HAPPEN. THE DEALERSHIP SAYS THEY CAN'T DUPLI…

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76.0%
ODI 10466883 · 54,000 mi

TRUCK COOLING SYSTEM DIED WHICH CAUSED THE TRUCK TO CATCH FIRE WHILE DRIVING DOWN THE HIGHWAY, SMOKE PORING OUT, STATE TROOPERS HAD TO ASSIST US. MY DAUGHTER WAS SCARED TO DEATH AND NOW REFUSES TO GET BACK IN THE TRUCK EVEN THOUGH WE GOT A NEW ENGINE. TO MAKE MATTERS WORSE WE SPENT 3000 ON AND ENGINE...500 ON COOLING SYSTEM AND HAD THE TRANSMISSION REPROGRAMMED. THE TRUCK IS STILL HAVE MAJOR PROBLEMS AND NOW FOR SAYS IT NEEDS THE TRANSMISSION REBUILT OR REPLACED. ALL OF THIS IS OUT OF POCKET. WE CANT EVEN TRADE IT IN BC THEY WILL ONLY GIVE US …

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1619.8%
ODI 10446394 · 5,000 mi

WHILE DRIVING AT ANY SPEED THE SEAT WILL GO BACK TO ITS PARKED POSITION AND THE INTERIOR LIGHT COMES ON AS IF THE CAR WAS SHUT OFF. YOU TOUCH THE KEY IGNITION AND THE SEAT GOES BACK TO DRIVING POSITION AND THE LIGHT GOES OUT. *KB

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3637.5%
ODI 10252031 · 17,000 mi

WHILE COMING UP TO A RED LIGHT, THE VEHICLE STARTED MAKING A CLUNKING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP FOR THE RED LIGHT. I ALSO LOST POWER STEERING. LUCKILY, I FINALLY GOT THE SUV TO STOP AFTER I PUMPED THE BRAKES AND I WAS ABLE TO AVOID HITTING THE CAR IN FRONT OF ME. I WAS CLOSE TO MY HOME SO I SLOWLY DROVE TO MY HOUSE USING THE EMERGENCY BRAKE TO STOP IF NECESSARY. I CONTACTED MERCURY WHO TOWED THE SUV TO THEIR SHOP THE NEXT DAY ON THE 15TH OF DECEMBER. THEY HAVE HAD THE VEHICLE ALL DAY ON THE 15TH AND 1…

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00.0%

No examples available for this selection.

17.7%
ODI 11468066 · 109,000 mi

The contact owns a 2010 Mercury Mountaineer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the computer had provided an incorrect error code. The vehicle was also diagnosed by an authorized Ford tech who confirmed the failure with the computer. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA to file a complaint. The vehicle was not repaired. The approximate failu…

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Power Train
00.0%

No examples available for this selection.

10.3%
ODI 10692300 · 100,000 mi

MAJOR AND RECURRING ISSUE WITH FRONT DRIVE SHAFT, AND FRONT DIFFERENTIAL, GRINDING, SHAKING, WITH NEAR CRASH DUE TO DIFFICULTY TO HANDLE (THIS WAS ON THE WAY TO THE MECHANIC). *TR

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10.4%
ODI 10022503 · 33,568 mi

WHILE DRIVING, THE (3RD) GEAR WENT OUT. THE TRANSMISSION WAS CHECKED AND PIECES OF THE GEAR WAS FOUND. THE TRANSMISSION WAS REPLACED AT AN INDEPENDENT TRANSMISSION MECHANIC (NORTHEASTERN TRANSMISSION). THE PARTS WERE TAKEN TO THE DEALERSHIP, HOWEVER THEY REFUSED TO INSPECTED THE PARTS. THE CONSUMER THEN CONTACTED THE MANUFACTURER, BUT THEY WERE NOT WILLING TO ASSIST. (NORTHERN OHIO AUTOMOTIVE, 7513 TYLER BLVD; MENTOR OH 44060, [phone removed] *JB

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10.7%
ODI 10617975 · 128,000 mi

TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE OF THE VEHICLE WAS 128,000.

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10.8%
ODI 11287826 · 160,538 mi

THE O/D LIGHT KEEPS FLASHING AND IT DOESN'T SHIFT INTO GEAR WHEN PULLING OUT IN FRONT OF ONCOMING TRAFFIC ITS VARY DANGEROUS FOR MYSELF AND OTHER DRIVERS PLEASE ADDRESS THIS ON GOING PROBLEM WITH THIS TRANSMISSION

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00.0%

No examples available for this selection.

3810.2%
ODI 10025153 · 29,822 mi

DRIVE TRAIN VIBRATION. *NLM

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159.9%
ODI 10155157

2003 MOUNTAINEER TRANSAXLE HOUSING BROKE IN HALF. THE OIL FROM THE TRANSAXLE LEAKED ON THE EXHAUST CAUSING A SMALL FIRE. *TS THE DRIVER INDICATED THAT SHE MAY HAVE HIT AN OBJECT IN THE ROAD. *NM

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2110.0%
ODI 10099434 · 1,424 mi

WHEN APPLYING THE ACCELERATOR PEDAL FROM A STOP POSITION IT CAUSED A MOMENTARY PULSE BEFORE THE VEHICLE WENT INTO MOTION. VEHICLE HAD BEEN TO THE DEALER ON NUMEROUS OCCASIONS, AND THEY WERE UNABLE TO LOCATE THE PROBLEM. *AK THE CONSUMER STATED THAT THE PAUSE WAS SO SEVERE THAT IT JERKS ALL PASSENGERS HEADS . THE VEHICLE ALSO HAD TRANSMISSION PROBLEMS. THE TRANSMISSION HAD A HARSH SHIFT AND CLUNK WHEN GOING INTO REVERSE OR DRIVE. THE TRANSMISSION HAS BEEN REPAIRED. *TC

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89.8%
ODI 10264281 · 48,301 mi

I WAS IN THE PARK POSITION. I TURNED MY ENGINE ON AND PLACED MY FOOT ON THE BRAKE AND TAKE MY CAR OUT OF PARK, WHEN THEN GEAR SHAFT/STICK BROKE IN HALF. I CONTACTED THE DEALER AND I HAD THEM COME GET THE CAR, THEY CONTACTED ME, AND STATED "THAT THEY HAVE NEVER SEEN SOMETHING LIKE THIS BEFORE", THAT CAME FROM THE SERVICE MANAGER BILL AMADEI, AND ANOTHER PERSON BILL IN THE SERVICE DEPARTMENT. I HAVE TAKEN A PICTURE OF WHAT IT LOOKS LIKE. IF I WAS NOT ALREADY IN THE PARK POSITION AND I WENT TO PLACE MY CAR FROM THE DRIVE TO PARK AND THIS HAPPE…

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1412.0%
ODI 10261033

TWO COMPLAINTS. 1) TRANSMISSION DOWNSHIFTS HARD WHEN SLOWING, SUCH AS FOR A STOP SIGN. MERCURY SAYS IT IS A SOFTWARE PROBLEM. THEY ARE AWARE OF THE PROBLEM BUT WON'T FIX IT UNDER THE EXTENDED WARRANTY. MY VEHICLE HAS 37,700 MILES. 2) EXTREME WIRE WEAR. IT CAME WITH MICHLIN TIRES AND I HAVE GOTTEN FAR LESS THAN 20,000 MILES OUT OF THEM. I AM NOW REPLACING WITH BRIDGESTONE. I DON'T KNOW IF IT IS THE TIRE OR SOMETHING DEFECTIVE WITH THE VEHICLE. THE DEALERSHIP LIED TO ME WHEN I TOOK IT IN FOR THEM TO CHECK. THE MICHLINS ARE WEARING IN THE…

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2125.9%
ODI 10281919 · 40,000 mi

VEHICLE'S TRANSMISSION "CLUNKS" OR HARD SHIFTS, WHEN SLOWING DOWN AND COMING TO A STOP, OR AT LOW SPEEDS. SURGES AT STOP LIGHTS, OR WILL HESITATE WHEN THE GAS PEDAL IS PUSHED. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE VEHICLE IN 1997. I HAVE TAKEN IT BACK TO THE DEALER NUMEROUS TIMES, AND THEY TELL ME THAT 1. NOTHING IS WRONG WITH THE TRANSMISSION OR 2. THEY HAVE DOWNLOADED A NEW PROGRAM FOR THE COMPUTER. I KNOW THERE IS SOMETHING WRONG, BUT NO ONE WILL FIX THIS. NOW IT'S 4000 MILES OVER WARRANTY, AND THE PROBLEM IS GETTING WORSE. …

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77.3%
ODI 10467555 · 117,000 mi

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, HE HEARD A BEEPING SOUND. A WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL TO PULL OVER FOR SAFETY. HE WAS ABLE TO STOP AND RESET THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPAIR THE POWER TRAIN AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 117,000.

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00.0%

No examples available for this selection.

215.4%
ODI 10460011 · 6,125 mi

PULLED INTO PARKING SPACE, PLACED SHIFTER IN PARK, TURNED OFF IGNITION, RELEASED BRAKE AND VEHICLE ROLLED BACKWARDS AS IF NOT IN PARK. ATTEMPTED TO RESTART VEHICLE AND NO RESPONSE. SET PARKING BRAKE. COULD NOT GET VEHICLE TO LOCK INTO PARK, SHIFTER MOVED REGARDLESS OF BRAKE ON OR NOT AND WOULD NOT START. MOVED SHIFTER THROUGH ENTIRE RANGE OF GEARS AND RETURNED TO PARK, VEHICLE STILL WOULD NOT START AND PARK WOULD NOT HOLD. CALLED DEALER AND WAS TOLD TO HAVE IT TOWED IN. RETURNED TO VEHICLE AND TRIED ONCE MORE AND IT STARTED AND PROCEEDED TO RES…

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Structure:Body
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

62.5%
ODI 10395782 · 75,000 mi

MOVED MY TRUCK TO LET ANOTHER CAR OUT OF THE DRIVE WAY. PULLED BACK IN TURNED THE TRUCK OFF CAME IN THE HOUSE AND HEARD A LOUD BOOM. LOOKED OUT THE WINDOW AND FIRE WAS SHOOTING UP BY THE WHEEL. *TR

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00.0%

No examples available for this selection.

21.6%
ODI 10554563

WATER LEAKAGE IN INTERIOR OF VEHICLE IS A HEALTH HAZARD DUE TO MOLD ISSUES, ESPECIALLY FOR CHILDREN. SICKNESS FROM MOLD CAN BE A LIFELONG AFFLICTION. IT IS A HEALTH SAFETY ISSUE. WATER LEAKING INTO THE INTERIOR OF A CAR, WHETHER BY DEFECTIVE ASSEMBLY OR DEFECTIVE DESIGN, SHOULD NOT HAPPEN. IT SEEMS TO BE A COMMON PROBLEM WITH FORD (AND PROBABLY OTHER MAKE) VEHICLES THAT HAVE MOONROOFS OR SUNROOFS. THERE IS NO QUESTION THAT SOMETHING SHOULD BE DONE TO STOP THIS. FORD'S IMPLICIT DENIAL OF BLAME IS A MORAL FAILURE. THE FOLLOWING WAS SE…

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14.5%
ODI 11103719 · 120,000 mi

THE FRAME IN BACK IS RUSTING THROUGH. THE BACK CROSS MEMBER AT THE REAR BUMPER IS RUSTED BAD. IT RATTLES ALL THE TIME.BACK SWAY BARS ARE RUSTED BAD.

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154.0%
ODI 10227819

THE BACK DOOR OF MY 2002 MERCURY MOUNTAINEER HAS CRACKED AROUND THE MERCURY EMBLEM, WHICH IS LOCATED JUST UNDER THE GLASS PORTION OF THE DOOR THAT YOU CAN OPEN SEPARATELY FROM THE REMAINDER OF THE DOOR. I HAVE NOW SEEN THREE OTHER MERCURY MOUNTAINEERS WITH THE SAME CRACK AROUND THE EMBLEM. I DON'T BELIEVE THIS IS A COINCIDENCE. I BELIEVE IT IS A DEFECT AND THAT THE MANUFACTURER SHOULD PUT OUT A RECALL TO FIX THE DEFECT. *TR

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2617.1%
ODI 10252455 · 59,850 mi

THE FAILURE IS FOR A 2003 MERCURY MOUNTAINEER. THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES HERE AND IN ONLINE FORUMS. TO ME SEEMS LIKE A DEFICIENCY OR A DEFECT IN THE MATERIAL THAT MAKES UP THIS PANEL THAT IS A PART OF THE LIFT GATE GLASS AND THE TAILGATE AS A UNIT'.. I WOULD ALSO LIKE TO ADD THAT THE 2002-2006 MERCURY MOUNTAINEERS AND THE FORD EXPLORER SHARE THIS SAME TAILGATE WITH THE SAME PROBLEM. MERCUR…

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3918.6%
ODI 10243890 · 57,000 mi

CRACK AT MERCURY EMBLEM ON BACK PANEL GLASS SECTION. THIS SUDDENLY APPEARED. WAS ADVISED BY LOCAL MERCURY DEALERSHIP, NORTHPARK LINCOLN MERCURY THAT THERE IS NO RECALL. ALSO HAD THIS EXAMINED BY A BODYSHOP AND WAS TOLD IT APPEARED TO BE A DEFECT. *TR

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1923.2%
ODI 10235416 · 66,000 mi

I HAVE A 2005 MERCURY MOUNTAINEER THE SUV HAS 66,000 MILES ON IT AND THE ROOF HAS PAINT PEELING ON IT AND A LARGE RUST SPOT. I TOOK TO THE MERCURY DEALER AND THEY SAID IT WAS NOT RUSTED THROUGH THE BODY. I SAID NOT NOW BUT IT WILL THE SERVICE MANAGER REPLIED YES BUT HOPEFULLY IT WILL BE OUT OF WARRANTY BY THEN ( HE WAS SO HELPFUL ) THE FORD REP CAME TODAY AND REJECTED THE CLAIM DO TO HER BUYING THE SUV USED EVEN THROUGH SHE BROUGHT IT FROM THIS DEALER. I WILL TRY TO APPEAL IT WITH FORD LETS SEE WHAT HAPPENS ????? *TR

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54.3%
ODI 10499837 · 75,000 mi

(DAY AND MILEAGE ARE APPROXIMATE VALUES). 2006 MERCURY MOUNTAINEER AWD PREMIER EDITION. IN EXCESS RAINFALL EVENTS, WATER LEAKS THRU SUNROOF AND DOWN THRU ROOF CENTER LIGHTING CONSOLE. I'VE TAKEN IT TO NUMEROUS PLACES TO HAVE IT EVALUATED. UPON RECEIVING IT FROM A USED CAR DEALER (RESPECTABLE REPUTATION) THE SUNROOF LEAKED A DAY OR TWO LATER. TOOK BACK TO PURCHASING DEALERSHIP AND THEY REMOVED ENTIRE SUNROOF ASSEMBLY, CLEANED AND REPLACED ALL SEALS. THE NEXT RAINSTORM OCCURRED AND I WAS TOLD TO PARK DOWNHILL BECAUSE THERE ARE VERY THIN TUBES AND…

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33.7%
ODI 10821871 · 6,000 mi

- SEAT ( DRIVER'S SEAT) AUTOMATICALLY MOVES WHILE DRIVING CAUSING A SAFETY ISSUES. - EXCESS WATER LEAKAGE AROUND LEFT DOOR JAM IN WATER RUN DOWN INTO BASE OF FLOOR - WATER SEEPAGE AROUND SUN ROOF - TIRE SENSOR ( LEFT)

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11.0%
ODI 10618991

**I FIRST NOTICED MY TIRE PRESSURE LIGHT CAME ON UPON PURCHASING MY VEHICLE. THE DEALER SAID THAT THE AIR MAY HAVE BEEN LOW AND COULD FLUCTUATE WITH THE WEIGHT IN THE VEHICLE. HE FILLED THE TIRE THAT APPEARED TO HAVE BEEN LOW AND IT TURNED OFF MOMENTARILY. A FEW DAYS LATER IT HAPPENED AGAIN AND I WOULD ADD AIR WHICH ALLEVIATED AGAIN IN THE SAME TIRE, BUT FOR A FEW HOURS LATER IT CAME ON AGAIN WHICH I FOUND OUT ENDED UP BEING AN ISSUE WITH ALL 4 OF THE TIRES. AFTER SEVERAL ATTEMPTS OF FILLING AND REFILLING OVER A PERIOD OF TIME AND USING "A FILL…

Look up ODI 10618991 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Seats
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

20.8%
ODI 10872444 · 155,000 mi

DRIVERS SEAT BROKEN UNABLE TO ADJUST FOR PROPER VISION VIA WINDSHIELD.

Look up ODI 10872444 at NHTSA ↗

00.0%

No examples available for this selection.

32.4%
ODI 10054261

MOTOR VEHICLE ACCIDENT CAUSED BY DEFECTIVE SEAT. *CB

Look up ODI 10054261 at NHTSA ↗

29.1%
ODI 10039954

CONSUMER RECEIVED NHTSA RECALL 03-V-281-000 CONCERNING DRIVER'S SEAT BACK BOLT. DEALER REFUSED TO HONOR THE RECALL.*AK

Look up ODI 10039954 at NHTSA ↗

00.0%

No examples available for this selection.

21.3%
ODI 10043237

TO THIS DATE THE FOLLOWING PROBLEMS ARE PRESENT: GAS GAUGE STICKS, AIR BAG WARNING LIGHT COMES ON AND OFF, DRIVER'S SIDE DOOR RATTLES AND KNOCKS, DRIVER'S SIDE WINDOW TAPS, DRIVER'S SIDE WINDOW GRINDS WHILE MOVING UP AND DOWN, CLOCK AND RADIO DO NOT LIGHT UP OR WORK WHEN START VEHICLE, SUN ROOF RATTLES AND KNOCKS, WIND GETS CAUGHT BETWEEN ROOF AND HEADLINER WHICH CREATES A LOUD VIBRATION, THE PASSENGER SIDE WINDOW ALSO RATTLES AND KNOCKS, THERE IS A LOUD RHYTHMIC CHIRP TOWARD REAR OF VEHICLE, HEATING AND COOLING CONTROLS SQUEAL WHEN TURNING …

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00.0%

No examples available for this selection.

11.2%
ODI 10231347 · 34,177 mi

TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT NOTICED FLUID LEAKING ONTO HER GARAGE FLOOR. SHE RETURNED TO THE DEALER AND WAS INFORMED THAT THE PINION SEAL NEEDED TO BE REPLACED, AND REPAIRS WERE MADE. WHILE TRAVELING 45 MPH, THE CONTACT ATTEMPTED TO SET THE CRUISE CONTROL AND THE VEHICLE SHUT OFF IN THE MIDDLE OF THE ROAD. SHE WAS ABLE TO PULL OVER TO THE SHOULDER AND RESTART THE VEHICLE TO DRIVE HOME. AFTER WORK ONE EVENING, SHE WAS UNABLE TO START THE VEHICLE. AFTER 20 MINUTES, HER FA…

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65.1%
ODI 10369834

MY MERCURY MOUNTAINERS 2006 THIRD ROW RIGHT SEAT GOT JAMMED WHILE MY SON WAS SEATED IN THE LEFT SEAT NEXT TO IT ALMOST PINCHING HIM IN THE SEAT AND I LOOKED AT A COUPLE OF WEBSITES AND IT STATES MANY PEOPLE ARE HAVING THE SAME PROBLEM I THINK THEY SHOULD LOOK INTO THIS PROBLEM BEFORE SOME ONE GETS HURT. *TR

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2429.6%
ODI 10436388

IN REGARDS TO FITTING TWO BACKLESS BOOSTER SEATS IN THE MIDDLE ROW OF A 60-40 FOLD BENCH: ON THE PASSENGER SIDE- THE SEAT DOES NOT SLOPE ON THE SIDES AND THE BUCKLE HAS A CLOTH STRAP AND IT IS FLEXIBLE AND MOVES OUT OF THE SLOT TO FIT TO HIS BUCKLE. THE SEAT IS SLIGHTLY WIDER THAN THE DRIVERS SIDE. DRIVER'S SIDE- THE SEAT IS MORE CONTOURED AND THE BUCKLE IS AFFIXED TO THE SEAT AND DOES NOT MOVE OR COME UP BECAUSE OF THE 60-40 SPLIT. WHEN THE BOOSTER SEAT IS PLACED OUT OF THE EDGE OF THE CONTOUR ON THE DRIVERS SIDE- IT COMPLETELY COVERS THE BUC…

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5254.2%
ODI 10265224 · 35,600 mi

MEMORY SEATS CHANGE SEAT SETTING WHILE DRIVING WITHOUT ASSISTANCE OF DRIVER. WHILE ON A LENGTHY ROAD TRIP, INCIDENT OCCURRED 3 TIMES. ONE OF WHICH NEARLY RESULTED IN A COLLISION WHEN DRIVER WAS FORCED ONTO SHOULDER OF ROAD TO AVOID TRAFFIC. DRIVER MEMORY SEAT POSITIONS ITSELF IN SUCH A POSITION THAT DRIVER IS UNABLE TO REACH BRAKE AND ACCELERATOR PEDALS. THIS FAULT SEEMS TO MAINTAIN CONTROL OF THE SEAT FOR A RANDOM AND UNSPECIFIED AMOUNT TIME FORCING DRIVER TO MAINTAIN VEHICLE CONTROL AND WHILE ATTEMPTING TO MAINTAIN SEAT POSITION. *TR

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233.3%
ODI 10592417 · 71,000 mi

HAVE A 2009 MERCURY MOUNTAINEER WITH 71,000 MILES. IN THE PAST 10 DAYS, HAVE HAD FOUR INCIDENTS WHERE, WHILE DRIVING, THE DRIVER'S SIDE POWER FRONT SEAT HAS SUDDENLY REVERTED TO THE EASY EXIT POSITION. WE BOUGHT THIS CAR USED WITH 22,000 MILES. HAVE HAD THE CAR FOR FOUR YEARS. MY WIFE AND I ARE TALL; HOWEVER, EVEN AT THAT, WHILE DRIVING AT SPEEDS BETWEEN 55-70 (ON TURNPIKES AND MAJOR HIGHWAYS), THIS IS STILL AN ISSUE. TOOK CAR TO A FORD DEALER IN READING, PA - ON A SATURDAY (MAYBE THEY DON'T DO AS MUCH INTENSIVE DIAGNOSTICS ON WEEKENDS?…

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17.7%
ODI 11292295

TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Structure:Body56,213–104,000 mi83,449 mi22
ODI 10252455 · 59,850 mi

THE FAILURE IS FOR A 2003 MERCURY MOUNTAINEER. THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES HERE AND IN ONLINE FORUMS. TO ME SEEMS LIKE A DEFICIENCY OR A DEFECT IN THE MATERIAL THAT MAKES UP THIS PANEL THAT IS A PART OF THE LIFT GATE GLASS AND THE TAILGATE AS A UNIT'.. I WOULD ALSO LIKE TO ADD THAT THE 2002-2006 MERCURY MOUNTAINEERS AND THE FORD EXPLORER SHARE THIS SAME TAILGATE WITH THE SAME PROBLEM. MERCUR…

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ODI 10270155 · 37,000 mi

I AM HAVING AN ISSUE WITH MY HATCHBACK. THE EMBLEM HAS A LONG AND LARGE CRACK ON THE LEFT SIDE OF THE EMBLEM. I HAVE NOTICED THAT THERE ARE SEVERAL 2003 MOUNTAINEERS WITH THE SAME ISSUE. I AM AFRAID THAT THE CRACK WILL CAUSE THE GLASS TO BREAK. I NOTICED WHEN I BOUGHT THE VEHICLE THE DEALERSHIP TRIED TO REPAIR THE ISSUE ONCE THEREFORE I FELT THAT I SHOULD ADVISE/COMPLAIN ABOUT THE FAILURE TO SEE IF A RECALL OR A BULLETIN WOULD BE PLACED ON THE VEHICLE TO REPAIR THE ISSUE WITH NO RECOURSE OR RECURRING ISSUE. I AM NOT SURE WHY THIS ISSUE IS …

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ODI 10284019 · 112,000 mi

I HAVE A 2003 MERCURY MOUNTAINEER AND THE LIFTGATE HAS CRACKED AROUND THE MERCURY EMBLEM. I HAVE SEEN SEVERAL OTHER MOUNTAINEERS WITH EXACT SAME CRACKING AROUND EMBLEM. THIS MAKES ME WONDER IF PANEL COULD FAIL CAUSING GLASS TO FALL OUT. SINCE THIS PROBLEM HAS BEEN REPORTED IN NUMEROUS WEBSITES , IS THERE GOING TO BE A RECALL TO FIX THIS PROBLEM. IT IS OBVIOUSLY A DEFECT OR THIS PROBLEM WOULD NOT BE RAMPANT. *TR

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Power Train:Automatic Transmission35,250–78,225 mi60,000 mi16
ODI 10068396 · 30,000 mi

I BEGAN HAVING PROBLEMS WITH MY TRANSMISSION SHIFTING HARD INTO GEAR. AS SPEED INCREASED IT WOULD JERK INOT THE NEXT GEAR. I WENT TO THE FORD/MERCURY DEALERSHIP IN MONTGOMERY, AL. IN NOV 03.THEY TOLD ME IT NEEDED A COMPUTER UPGRADE THAT WAS DIFFERENT FROM WHAT WAS ON MY CAR. AT THE TIME THE CAR WAS STILL UNDER WARRANTY. THE JERKING STOPPED TEMPORARYILY. I BEGAN TO NOTICE IT AGAIN. WELL NOW THE WARRANTY IS GONE, I DID NOT PURCHASE AN EXTENDED WARRANTY, THE TRUCK IS 13 MONTHS OLD AND MY SHIFT SOLENOID IS GONE. PER 2 ESTIMATES IT WILL BE COSTLY.…

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ODI 10127773 · 37,000 mi

LAST DECEMBER THE ENGINE REVVED AND ACCELERATED VERY HIGH, AROUND 6,000 RPMS. AFTERWARDS, THE TRANSMISSION ENGAGED, ACCELERATION LOWERED AND THE TRANSMISSION CHANGED GEARS WHILE ENTERING A STREET IN ONCOMING TRAFFIC. WHEN ATTEMPTING TO ACCELERATE THE ENGINE REVVED BUT THE VEHICLE DID NOT MOVE. ATTEMPTED THIS 3 TIMES TO NO AVAIL. ON 4TH ATTEMPT THE TRANSMISSION ENGAGED AND THE VEHICLE MOVED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER SAID IT WAS THE SOLENOID PACK AND AN OIL ADDITIVE THAT THEY BELIEVED WERE CAUSING THE PROBLEM. THEY PE…

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ODI 10154578 · 20,000 mi

VEHICLE IS 2003 MERCURY MOUNTAINEER AWD/ THE VEHICLE KEEPS ON LOSING THE POWER TO THE TRANSMISSION AND YOU JUST SIT THERE WATCHING THE RPM RACE WITH NO POWER HAPPINESS AT ALL SPEEDS WHICH HAS ALMOST CAUSED MANY CRASHES RE PULLING OUT INTO TRAFFIC. HAS BEEN TO THE DEALER AND THEY CAN NOT FIND ANYTHING . ON GOING PROBLEM X 2 YEARS AND IS AT THE DEALERSHIP NOW RE I FEEL I'M GOING TO GET KILLED IN THIS VEHICLE. *NM

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Power Train87,000–164,600 mi109,500 mi10
ODI 10236601 · 61,000 mi

POWERTRAIN. *TR

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ODI 10275214 · 127,000 mi

2003 MERCURY MOUNTAINEER 4.6L-V8: WHEN THE VEHICLE IS NOT UNDER ACCELERATION [STOP SIGN/SIGNAL, EXITING AN EXPRESSWAY TO A SURFACE STREET, COASTING] THE ENGINE WILL NOT HOLD IDLE, THEN STALL. THE STEERING & BRAKES ARE COMPROMISED WHEN THE ENGINE STALLS. TO RESTART THE ENGINE, THE HEADLIGHTS GO DARK FOR A MOMENT...THIS IS A VERY SERIOUS MATTER. DECELERATING FROM AN EXPRESSWAY TO A SURFACE STREET, ON A CURVED EXIT RAMP , AT NIGHT MAKES FOR AN OUT OF CONTROL SITUATION WHERE THE DRIVER CAN NOT SEE BECAUSE OF ENGINE FAILURE! I'VE REPLACED THE TH…

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ODI 10287418 · 90,000 mi

WE PURCHASED A 2003 MERCURY MOUNTAINEER APPROX. 9 MONTHS AGO AND HAVE NOW DISCOVERED THAT THE FRONT DIFFERENTIAL HAS GONE OUT. WHEN WE DID EXTENSIVE RESEARCH WE FOUND THAT THERE WAS A MASSIVE RECALL BETWEEN 2002 - 2006 FOR THIS MANUFACTURER'S DEFECT ON MOUNTAINEERS, EXPLORERS, EXPEDITIONS AND RANGE/LND ROVERS. WHEN WE CONTACTED FORD MOTOR CO; THEY SAID THAT OUR PARTICULAR VIN# DID NOT MAKE THE RECALL LIST. WHEN I ASKED HOW COME A MANUFACTURE'S DEFECT COULD NOT MAKE THE RECALL LIST THEY SAID IT COULD BE AN OVERSIGHT OR JUST MAYBE NOT FOR THAT MO…

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Structure:Body:Hatchback/Liftgate39,870–80,000 mi59,200 mi9
ODI 10104846 · 30,000 mi

RECALL REPAIR INEFFECTIVE AND AGGRAVATED INITIAL PROBLEM - "CURE WORSE THAN THE DISEASE." REAR LIFTGATE WINDOW SHATTERED. FOLLOWING DEALER REPAIR FOR RECALL 04S29, OUR REAR WINDOW SHATTERED EXPLOSIVELY WITHIN 48 HOURS. THIS WAS THE TYPE OF ISSUE THE RECALL REPAIR WAS SUPPOSED TO PREVENT. INCIDENT OCCURED IN GARAGE WHILE VEHICLE WAS STATIONARY, SPREADING GLASS IN A 6 FOOR RADIUS INSIDE AND OUTSIDE OF THE VEHICLE. THE REAR LIFTGATE HAD NOT BEEN OPENED SINCE THE RECALL REPAIR WAS COMPLETED.*AK

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ODI 10168559 · 38,600 mi

LIFTGATE CRACKED. PART WILL NEED TO BE REPLACED OR POSSIBILITY OF WINDOW FALLING OUT. WAS TOLD BY MY MERCURY DEALER THAT THIS IS A KNOWN FAULT IN VEHICLE BUT SINCE IT HAPPENS BETWEEN 40,000 AND 50,000 MILES IT IS NO LONGER FORD/MERCURY'S RESPONSIBILITY SINCE CARS ARE OUT OF WARRANTY. *JB

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ODI 10173806 · 59,200 mi

THE HATCH BACK DOOR ON MY MERCURY MOUNTAINEER SPLIT IN HALF FROM THE BASE OF THE WINDOW TO THE BOTTOM OF THE HATCH DOOR. I BELIEVE THE PLACEMENT OF THE MERCURY SYMBO LINER THE TOP CENTER OF THE HATCH WEAKENS THE HATCH CAUSING IT TO SPLIT WITH USE AND / OR WITH A SUDDEN CHANGE IN TEMPERATURE. *JB

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Electrical System60,000–92,123 mi87,000 mi5
ODI 10116317 · 13,000 mi

MY 2003 MERCURY MOUNTAINEER WOULD STUTTER AND HAVE A JERKING MOTION LIKE IT WAS GOING TO STALL AND IT WOULD DO THIS AT ANY GIVEN TIME. ON THE 13TH OF JANUARY I WAS TAKING MY YOUNGEST DAUGHTER TO SCHOOL AND MY CAR STARTED TO STUTTER AND THEN IT JUST STALLED ON ME I HAD A DIFFICULT TIME STARTING THE CAR. I THEN TOOK HER TO SCHOOL AND I SHUT THE CAR OFF TO WALK HER TO HER CLASSROOM AND THEN GOT BACK INTO MY CAR AND WHEN I PUT THE KEY INTO THE IGNITION AND TURNED THE KEY THERE WAS NO POWER MY CAR WAS DEAD I HAD TO CALL THE ROAD SIDE ASSISTANCE NU…

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ODI 10275214 · 127,000 mi

2003 MERCURY MOUNTAINEER 4.6L-V8: WHEN THE VEHICLE IS NOT UNDER ACCELERATION [STOP SIGN/SIGNAL, EXITING AN EXPRESSWAY TO A SURFACE STREET, COASTING] THE ENGINE WILL NOT HOLD IDLE, THEN STALL. THE STEERING & BRAKES ARE COMPROMISED WHEN THE ENGINE STALLS. TO RESTART THE ENGINE, THE HEADLIGHTS GO DARK FOR A MOMENT...THIS IS A VERY SERIOUS MATTER. DECELERATING FROM AN EXPRESSWAY TO A SURFACE STREET, ON A CURVED EXIT RAMP , AT NIGHT MAKES FOR AN OUT OF CONTROL SITUATION WHERE THE DRIVER CAN NOT SEE BECAUSE OF ENGINE FAILURE! I'VE REPLACED THE TH…

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ODI 10297859 · 60,000 mi

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS…

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Structure67,615–92,062 mi85,000 mi7
ODI 10248412 · 73,000 mi

I OPENED REAR LIFTGATE AND REMOVED SOME ITEMS AS USUAL. UPON TRYING TO LET THE GATE DOWN 1/4 WAY DOWN THE GLASS SHATTERED. THE STRUTS HUNG NOT ALLOWING ME TO BE ABLE TO CLOSE GATE. *TR

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ODI 10252455 · 59,850 mi

THE FAILURE IS FOR A 2003 MERCURY MOUNTAINEER. THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES HERE AND IN ONLINE FORUMS. TO ME SEEMS LIKE A DEFICIENCY OR A DEFECT IN THE MATERIAL THAT MAKES UP THIS PANEL THAT IS A PART OF THE LIFT GATE GLASS AND THE TAILGATE AS A UNIT'.. I WOULD ALSO LIKE TO ADD THAT THE 2002-2006 MERCURY MOUNTAINEERS AND THE FORD EXPLORER SHARE THIS SAME TAILGATE WITH THE SAME PROBLEM. MERCUR…

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ODI 10258556 · 85,000 mi

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK NEXT TO THE EMBLEM ON THE REAR HATCH DOOR OF THE VEHICLE. THE DEALER SPECULATED THAT COLD WEATHER CONDITIONS MAY HAVE POTENTIALLY CAUSED THE FAILURE. THE REPAIR WOULD COST $700 BECAUSE THE VEHICLE IS OVER THREE YEARS OLD. THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER DID NOT ASSIST. THE FAILURE MILEAGE WAS 85,000 AND CURRENT MILEAGE WAS 86,000. UPDATED 04-20-09 *BF UPDATED 04/24/09.*JB

Look up ODI 10258556 at NHTSA ↗

Vehicle Speed Control87,000–108,325 mi95,150 mi6
ODI 10110408 · 46,800 mi

UNINTENDED ACCELERATION OF VEHICLE WITHOUT WARNING. ALSO HAD UNINTENDED SHUT DOWNS OF VEHICLE DURING PREVIOUS WEEK. VEHICLE WAS TAKEN TO DEALER FOR REPAIRS. DEALER STILL HAS VEHICLE. I ALMOST RAN OVER 2 PEDESTRIANS CROSSING THE STREET AT A NURSERY SCHOOL. I WAS ABLE TO CONTROL THE PROBLEM WITH THE VEHICLE'S BRAKES. *JB

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ODI 10340506 · 93,000 mi

DRIVING ON HIGHWAY AND TRIED TO STOP FOR RED LIGHT. CRUISE CONTROL HAD BEEN ON BUT WHEN BRAKES WERE PRESSED VEHICLE WAS NOT SLOWING DOWN. AS I GOT CLOSER TO THE STOPPED CARS I PUT TRANSMISSION INTO NEUTRAL AND RPMS WENT WAY UP. I PULLED OVER AND SHUT OFF. HAD CAR TOWED AND REPAIRED. IT HAPPENED AGAIN ON INTERSTATE NEXT DAY. BROUGHT TO FORD DEALER AND TOLD IT WAS CRUISE CONTROL CABLE. THIS IS A VERY DANGEROUS SITUATION. *TR

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ODI 10350442 · 85,000 mi

2003 MERCURY MOUNTAINEER THE CRUISE CONTROL ON THE STEERING COLUMN . THE OFF BUTTON DOES NOT WORK ,THE BRAKE PEDAL MUST BE APPLIED, AND THE BUTTON TO SLOW DOWN THE TRUCK ALSO DOES NOT WORK . NO SPECIFIC DATE ,A COMPLAINT WAS MADE TO FORD WHEN IT FIRST HAPPENED WHEN THE TRUCK WAS UNDER WARRANTY BUT THEY SAID THEY COULD NOT FIND ANYTHING WRONG . *TR

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Engine And Engine CoolingToo few reports for a range89,747 mi4 (sparse)
ODI 10042801 · 30 mi

VEHICLE STALLS WHEN COMING TO A COMPLETE STOP. DEALERSHIP CANNOT DUPLICATE THE PROBLEM, AND ARE UNABLE TO FIX IT.*AK

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ODI 10244186 · 74,494 mi

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS REPLACED 3 TIMES WITHIN 16 MONTHS. ON OCTOBER 1, 2008, WHILE DRIVING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, SHE HEARD A LOUD NOISE. THE VEHICLE WAS TOWED TO THE REPAIR SHOP AND THE MECHANIC STATED THAT THE REAR DRIVER'S SIDE WHEEL BEARING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVEN ON DIRT ROADS, ONLY IN THE CITY. SHE FEELS THAT EITHER THE WHEEL BEARING IS DEFECTIVE OR THE FORD DEALER DID NOT PROPERLY CORRECT TH…

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ODI 10423238 · 134,600 mi

WE HAVE EXPERIENCED TWO WELL KNOWN ISSUES WITH THE EXPLORER/MOUNTAINEER. THE BODY PANEL ON THE BACK HATCH IS CRACKED IN THE MIDDLE AND FRIDAY WE HAD THE SPARK PLUG BLOW OUT OF THE HEAD/SOCKET STRIPPING THE THREADS OUT TO THE POINT THAT THE COMMON REPAIR KIT USED FOR THESE INSTANCES WON'T WORK AND THE ONLY SOLUTION IS A REPLACEMENT HEAD WHICH IS QUOTED AT A $3500 JOB AND THE VEHICLE IS ONLY WORTH ABOUT $5700. I UNDERSTAND FORD ACCEPTS NO RESPONSIBILITY FOR THIS ENGINE/HEAD DEFECT DESPITE THE FACT THAT IT HAS OCCURRED ON FACTORY TIGHTENED PLUGS…

Look up ODI 10423238 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

1 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 22 reports

2009: 1 complaints · 2010: 2 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2009011
2010122
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
2009600
20101300

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentStructure:BodyPower Train:Automatic TransmissionPower TrainStructure:Body:Hatchback/LiftgateElectrical SystemStructureVehicle Speed ControlEngine And Engine Cooling
Structure:Body—
2
ODI 10297859 · 60,000 mi

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS…

Look up ODI 10297859 at NHTSA ↗

ODI 10319097 · 78,898 mi

PURCHASED THE 2003 MERCURY MOUNTAINEER IN 2007. WE ONLY DRIVE THE CAR LOCALLY FOR SCHOOL AND WORK AND WITHIN 30 DAYS OF PURCHASE, THE CAR WOULD NOT GO INTO REVERSE. WAS TOLD THE TRANSMISSION WAS SLIPPING AND MADE THE DEALERSHIP/WARRANTY PAY FOR $1600 REPAIR. SINCE THEN THE CHECK ENGINE LIGHT COMES ON EVERY 3 MONTHS. WE GET CHECK FUEL CAP MESSAGE, REPLACED THAT TWICE (LAST ONE FROM ACTUAL FORD DEALERSHIP) BECAUSE THEY TOLD US IT WASN'T THE ORIGINAL FROM THE CAR. CAR LEAKS WATER THROUGH THE REAR WINDOW/ROOF SEAL AND NOW MY LIGHT STAYS ON WHE…

Look up ODI 10319097 at NHTSA ↗

1
ODI 10461435

FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES…

Look up ODI 10461435 at NHTSA ↗

0
2
ODI 10297859 · 60,000 mi

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS…

Look up ODI 10297859 at NHTSA ↗

ODI 10461435

FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES…

Look up ODI 10461435 at NHTSA ↗

1
ODI 10252455 · 59,850 mi

THE FAILURE IS FOR A 2003 MERCURY MOUNTAINEER. THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES HERE AND IN ONLINE FORUMS. TO ME SEEMS LIKE A DEFICIENCY OR A DEFECT IN THE MATERIAL THAT MAKES UP THIS PANEL THAT IS A PART OF THE LIFT GATE GLASS AND THE TAILGATE AS A UNIT'.. I WOULD ALSO LIKE TO ADD THAT THE 2002-2006 MERCURY MOUNTAINEERS AND THE FORD EXPLORER SHARE THIS SAME TAILGATE WITH THE SAME PROBLEM. MERCUR…

Look up ODI 10252455 at NHTSA ↗

0
1
ODI 10423238 · 134,600 mi

WE HAVE EXPERIENCED TWO WELL KNOWN ISSUES WITH THE EXPLORER/MOUNTAINEER. THE BODY PANEL ON THE BACK HATCH IS CRACKED IN THE MIDDLE AND FRIDAY WE HAD THE SPARK PLUG BLOW OUT OF THE HEAD/SOCKET STRIPPING THE THREADS OUT TO THE POINT THAT THE COMMON REPAIR KIT USED FOR THESE INSTANCES WON'T WORK AND THE ONLY SOLUTION IS A REPLACEMENT HEAD WHICH IS QUOTED AT A $3500 JOB AND THE VEHICLE IS ONLY WORTH ABOUT $5700. I UNDERSTAND FORD ACCEPTS NO RESPONSIBILITY FOR THIS ENGINE/HEAD DEFECT DESPITE THE FACT THAT IT HAS OCCURRED ON FACTORY TIGHTENED PLUGS…

Look up ODI 10423238 at NHTSA ↗

Power Train:Automatic Transmission
2
ODI 10297859 · 60,000 mi

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS…

Look up ODI 10297859 at NHTSA ↗

ODI 10319097 · 78,898 mi

PURCHASED THE 2003 MERCURY MOUNTAINEER IN 2007. WE ONLY DRIVE THE CAR LOCALLY FOR SCHOOL AND WORK AND WITHIN 30 DAYS OF PURCHASE, THE CAR WOULD NOT GO INTO REVERSE. WAS TOLD THE TRANSMISSION WAS SLIPPING AND MADE THE DEALERSHIP/WARRANTY PAY FOR $1600 REPAIR. SINCE THEN THE CHECK ENGINE LIGHT COMES ON EVERY 3 MONTHS. WE GET CHECK FUEL CAP MESSAGE, REPLACED THAT TWICE (LAST ONE FROM ACTUAL FORD DEALERSHIP) BECAUSE THEY TOLD US IT WASN'T THE ORIGINAL FROM THE CAR. CAR LEAKS WATER THROUGH THE REAR WINDOW/ROOF SEAL AND NOW MY LIGHT STAYS ON WHE…

Look up ODI 10319097 at NHTSA ↗

—00
1
ODI 10297859 · 60,000 mi

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS…

Look up ODI 10297859 at NHTSA ↗

000
Power Train
1
ODI 10461435

FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES…

Look up ODI 10461435 at NHTSA ↗

0—0
3
ODI 10169065

2003 MERCURY MOUNTAINEER TRANSMISSION MADE A CLUNKING SOUND, SLID BACKWARDS AND FORWARDS WHILE SHIFTING INTO REVERSE. A/C BLOWER MOTOR MADE A HUMMING SOUND. WHILE DRIVING THE MOTOR WOULD MISFIRE. *KB WHILE DRIVING THE CONSUMER NOTICED THAT THE DASH LIGHT WENT OUT. THE CONSUMER ATTEMPTED TO CORRECT THE PROBLEM BY TURNING THE LIGHTING SWITCH. WHEN THE SWITCH WAS TURNED THE DASH LIGHT CAME ON BUT THE HEADLIGHTS WENT OUT. THE CONSUMER'S INDICATED THAT THEY SOMETIMES HEAR POPPING SOUNDS WHILE DRIVING, WHICH SEEMS TO BE OF AN ELECTRICAL NATURE.

Look up ODI 10169065 at NHTSA ↗

ODI 10275214 · 127,000 mi

2003 MERCURY MOUNTAINEER 4.6L-V8: WHEN THE VEHICLE IS NOT UNDER ACCELERATION [STOP SIGN/SIGNAL, EXITING AN EXPRESSWAY TO A SURFACE STREET, COASTING] THE ENGINE WILL NOT HOLD IDLE, THEN STALL. THE STEERING & BRAKES ARE COMPROMISED WHEN THE ENGINE STALLS. TO RESTART THE ENGINE, THE HEADLIGHTS GO DARK FOR A MOMENT...THIS IS A VERY SERIOUS MATTER. DECELERATING FROM AN EXPRESSWAY TO A SURFACE STREET, ON A CURVED EXIT RAMP , AT NIGHT MAKES FOR AN OUT OF CONTROL SITUATION WHERE THE DRIVER CAN NOT SEE BECAUSE OF ENGINE FAILURE! I'VE REPLACED THE TH…

Look up ODI 10275214 at NHTSA ↗

ODI 10461435

FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES…

Look up ODI 10461435 at NHTSA ↗

000
Structure:Body:Hatchback/Liftgate000—0000
Electrical System
2
ODI 10297859 · 60,000 mi

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS…

Look up ODI 10297859 at NHTSA ↗

ODI 10461435

FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES…

Look up ODI 10461435 at NHTSA ↗

1
ODI 10297859 · 60,000 mi

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS…

Look up ODI 10297859 at NHTSA ↗

3
ODI 10169065

2003 MERCURY MOUNTAINEER TRANSMISSION MADE A CLUNKING SOUND, SLID BACKWARDS AND FORWARDS WHILE SHIFTING INTO REVERSE. A/C BLOWER MOTOR MADE A HUMMING SOUND. WHILE DRIVING THE MOTOR WOULD MISFIRE. *KB WHILE DRIVING THE CONSUMER NOTICED THAT THE DASH LIGHT WENT OUT. THE CONSUMER ATTEMPTED TO CORRECT THE PROBLEM BY TURNING THE LIGHTING SWITCH. WHEN THE SWITCH WAS TURNED THE DASH LIGHT CAME ON BUT THE HEADLIGHTS WENT OUT. THE CONSUMER'S INDICATED THAT THEY SOMETIMES HEAR POPPING SOUNDS WHILE DRIVING, WHICH SEEMS TO BE OF AN ELECTRICAL NATURE.

Look up ODI 10169065 at NHTSA ↗

ODI 10275214 · 127,000 mi

2003 MERCURY MOUNTAINEER 4.6L-V8: WHEN THE VEHICLE IS NOT UNDER ACCELERATION [STOP SIGN/SIGNAL, EXITING AN EXPRESSWAY TO A SURFACE STREET, COASTING] THE ENGINE WILL NOT HOLD IDLE, THEN STALL. THE STEERING & BRAKES ARE COMPROMISED WHEN THE ENGINE STALLS. TO RESTART THE ENGINE, THE HEADLIGHTS GO DARK FOR A MOMENT...THIS IS A VERY SERIOUS MATTER. DECELERATING FROM AN EXPRESSWAY TO A SURFACE STREET, ON A CURVED EXIT RAMP , AT NIGHT MAKES FOR AN OUT OF CONTROL SITUATION WHERE THE DRIVER CAN NOT SEE BECAUSE OF ENGINE FAILURE! I'VE REPLACED THE TH…

Look up ODI 10275214 at NHTSA ↗

ODI 10461435

FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES…

Look up ODI 10461435 at NHTSA ↗

0—
1
ODI 10534061 · 92,123 mi

I'VE BEEN REVIEW THIS SITE AND SEE WHERE SEVERAL PEOPLE ARE EXPERIENCING THE SAME ISSUES THAT I AM HAVING WITH MY 2003 MOUNTAINEER. THE REAR GATE IS CRACKING AROUND THE EMBLEM. I'VE HAVE REPORTED THIS TO FORD AND THEY TELL ME I CAN PAY TO FIX IT AND IF THERE IS RECALL THEY WILL REIMBURSE ME. IN ADDITION I AM ALSO EXPERIENCING THE DOOR AJAR LIGHT COMING ON WHEN ALL ARE SHUT AND SECURE. I HAVE CONTACT FORD AND SEVERAL LOCAL DEALERSHIPS. THE DEALERSHIP ALL TELL ME THEIR HANDS ARE TIED UNTIL FORD MAKES A DECISION AND THAT I AM NOT ALONE. FORD …

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0
1
ODI 10099122

THE PROBLEM PERSISTED AND CONCERN WITH STALLED VEHICLE, SERVICED AND PROBLEM STILL CONTINUE. *BF THESE PROBLEMS ELEVATED TO VEHICLE STALLING, THE ALTERNATOR WAS REPLACED, THERE WERE CONTINUOUS OCCURRENCES OF THE BATTERY FAIL/CHECK ENGINE INDICATOR LIGHT, VIBRATION WHEN BRAKING, AND THE TORQUE CONVERTER LOCKED. THE CONSUMER REQUESTED A NEW LEASE AND OR EARLY TERMINATION OF THE LEASE. *SC

Look up ODI 10099122 at NHTSA ↗

Structure
1
ODI 10252455 · 59,850 mi

THE FAILURE IS FOR A 2003 MERCURY MOUNTAINEER. THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES HERE AND IN ONLINE FORUMS. TO ME SEEMS LIKE A DEFICIENCY OR A DEFECT IN THE MATERIAL THAT MAKES UP THIS PANEL THAT IS A PART OF THE LIFT GATE GLASS AND THE TAILGATE AS A UNIT'.. I WOULD ALSO LIKE TO ADD THAT THE 2002-2006 MERCURY MOUNTAINEERS AND THE FORD EXPLORER SHARE THIS SAME TAILGATE WITH THE SAME PROBLEM. MERCUR…

Look up ODI 10252455 at NHTSA ↗

000
1
ODI 10534061 · 92,123 mi

I'VE BEEN REVIEW THIS SITE AND SEE WHERE SEVERAL PEOPLE ARE EXPERIENCING THE SAME ISSUES THAT I AM HAVING WITH MY 2003 MOUNTAINEER. THE REAR GATE IS CRACKING AROUND THE EMBLEM. I'VE HAVE REPORTED THIS TO FORD AND THEY TELL ME I CAN PAY TO FIX IT AND IF THERE IS RECALL THEY WILL REIMBURSE ME. IN ADDITION I AM ALSO EXPERIENCING THE DOOR AJAR LIGHT COMING ON WHEN ALL ARE SHUT AND SECURE. I HAVE CONTACT FORD AND SEVERAL LOCAL DEALERSHIPS. THE DEALERSHIP ALL TELL ME THEIR HANDS ARE TIED UNTIL FORD MAKES A DECISION AND THAT I AM NOT ALONE. FORD …

Look up ODI 10534061 at NHTSA ↗

—00
Vehicle Speed Control000000—0
Engine And Engine Cooling
1
ODI 10423238 · 134,600 mi

WE HAVE EXPERIENCED TWO WELL KNOWN ISSUES WITH THE EXPLORER/MOUNTAINEER. THE BODY PANEL ON THE BACK HATCH IS CRACKED IN THE MIDDLE AND FRIDAY WE HAD THE SPARK PLUG BLOW OUT OF THE HEAD/SOCKET STRIPPING THE THREADS OUT TO THE POINT THAT THE COMMON REPAIR KIT USED FOR THESE INSTANCES WON'T WORK AND THE ONLY SOLUTION IS A REPLACEMENT HEAD WHICH IS QUOTED AT A $3500 JOB AND THE VEHICLE IS ONLY WORTH ABOUT $5700. I UNDERSTAND FORD ACCEPTS NO RESPONSIBILITY FOR THIS ENGINE/HEAD DEFECT DESPITE THE FACT THAT IT HAS OCCURRED ON FACTORY TIGHTENED PLUGS…

Look up ODI 10423238 at NHTSA ↗

000
1
ODI 10099122

THE PROBLEM PERSISTED AND CONCERN WITH STALLED VEHICLE, SERVICED AND PROBLEM STILL CONTINUE. *BF THESE PROBLEMS ELEVATED TO VEHICLE STALLING, THE ALTERNATOR WAS REPLACED, THERE WERE CONTINUOUS OCCURRENCES OF THE BATTERY FAIL/CHECK ENGINE INDICATOR LIGHT, VIBRATION WHEN BRAKING, AND THE TORQUE CONVERTER LOCKED. THE CONSUMER REQUESTED A NEW LEASE AND OR EARLY TERMINATION OF THE LEASE. *SC

Look up ODI 10099122 at NHTSA ↗

00—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Stalling or loss of power

10 mentions · 6.6% of complaints

Median mileage: 36,500 mi (6 usable records).

ODI 10042801 · 30 mi

VEHICLE STALLS WHEN COMING TO A COMPLETE STOP. DEALERSHIP CANNOT DUPLICATE THE PROBLEM, AND ARE UNABLE TO FIX IT.*AK

Look up ODI 10042801 at NHTSA ↗

ODI 10043237

TO THIS DATE THE FOLLOWING PROBLEMS ARE PRESENT: GAS GAUGE STICKS, AIR BAG WARNING LIGHT COMES ON AND OFF, DRIVER'S SIDE DOOR RATTLES AND KNOCKS, DRIVER'S SIDE WINDOW TAPS, DRIVER'S SIDE WINDOW GRINDS WHILE MOVING UP AND DOWN, CLOCK AND RADIO DO NOT LIGHT UP OR WORK WHEN START VEHICLE, SUN ROOF RATTLES AND KNOCKS, WIND GETS CAUGHT BETWEEN ROOF AND HEADLINER WHICH CREATES A LOUD VIBRATION, THE PASSENGER SIDE WINDOW ALSO RATTLES AND KNOCKS, THERE IS A LOUD RHYTHMIC CHIRP TOWARD REAR OF VEHICLE, HEATING AND COOLING CONTROLS SQUEAL WHEN TURNING …

Look up ODI 10043237 at NHTSA ↗

ODI 10081543 · 8,501 mi

WHILE DRIVING ON THE HIGHWAY AT 65 MPH SUDDENLY MADE A WINING LIKE SONG, THEN STOPPED ACCELERATING AND STALLED. CONSUMER WAS ABLE TO COAST OVER TO THE TRUCK MEDIUM. THEN, IT WAS THEN TOWED TO A DEALERSHIP. IT INDICATED THAT THIS OCCURRED BECAUSE A CATALYTIC CONVERTER WAS PLUGGED. DEALERSHIP WAS GOING TO REPLACE THE PLUGGED CATALYTIC CONVERTER PART, BUT WAS HAVING DIFFICULTIES FINDING THE PART. *AK *NM

Look up ODI 10081543 at NHTSA ↗

Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Brake response concerns

7 mentions · 4.6% of complaints

Median mileage: 85,000 mi (7 usable records).

ODI 10018718 · 16,400 mi

INTERMITTENTLY THE BRAKE LIGHTS STAYING LIT AFTER VEHICLE IS TURNED OFF AND KEY IS REMOVED. LIKELY THAT THIS FAILURE ALSO CAUSED THE BRAKE LIGHTS TO REMAIN LIT WHILE DRIVING, RENDERING THE SIGNAL INEFFECTIVE. LIGHTS ACTUALLY STAYED ON TWO OCCASIONS CAUSING A DEAD BATTERY ONCE. LIGHTS WERE NOTICED THE SECOND TIME, AND WIGGLING THE BRAKE PEDAL EXTINGUISHED ALL THREE INDICATORS. DEALER REPLACED THE BRAKE LIGHT SWITCH UNDER WARRANTY. *NLM

Look up ODI 10018718 at NHTSA ↗

ODI 10126010 · 29,000 mi

DT: CONTACT STATES WHILE DRIVING 2003 MERCURY MOUNTAINEER SHE WAS TURNING AND PRESSED ON THE BRAKES THE PEDAL FELL OFF. THE SERVICE DEALER STATED THE REASON THIS HAPPENED WAS BECAUSE THE BRACKET BROKE. *AK THE BRAKE PEDAL FELL OFF WHEN PRESSED BECAUSE A SELF LOCKING BOLT WAS NEVER INSTALLED DURING ASSEMBLY. *NM

Look up ODI 10126010 at NHTSA ↗

ODI 10350442 · 85,000 mi

2003 MERCURY MOUNTAINEER THE CRUISE CONTROL ON THE STEERING COLUMN . THE OFF BUTTON DOES NOT WORK ,THE BRAKE PEDAL MUST BE APPLIED, AND THE BUTTON TO SLOW DOWN THE TRUCK ALSO DOES NOT WORK . NO SPECIFIC DATE ,A COMPLAINT WAS MADE TO FORD WHEN IT FIRST HAPPENED WHEN THE TRUCK WAS UNDER WARRANTY BUT THEY SAID THEY COULD NOT FIND ANYTHING WRONG . *TR

Look up ODI 10350442 at NHTSA ↗

Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Hard or delayed shifting

7 mentions · 4.6% of complaints

Median mileage: 28,000 mi (4 usable records).

ODI 10043237

TO THIS DATE THE FOLLOWING PROBLEMS ARE PRESENT: GAS GAUGE STICKS, AIR BAG WARNING LIGHT COMES ON AND OFF, DRIVER'S SIDE DOOR RATTLES AND KNOCKS, DRIVER'S SIDE WINDOW TAPS, DRIVER'S SIDE WINDOW GRINDS WHILE MOVING UP AND DOWN, CLOCK AND RADIO DO NOT LIGHT UP OR WORK WHEN START VEHICLE, SUN ROOF RATTLES AND KNOCKS, WIND GETS CAUGHT BETWEEN ROOF AND HEADLINER WHICH CREATES A LOUD VIBRATION, THE PASSENGER SIDE WINDOW ALSO RATTLES AND KNOCKS, THERE IS A LOUD RHYTHMIC CHIRP TOWARD REAR OF VEHICLE, HEATING AND COOLING CONTROLS SQUEAL WHEN TURNING …

Look up ODI 10043237 at NHTSA ↗

ODI 10068396 · 30,000 mi

I BEGAN HAVING PROBLEMS WITH MY TRANSMISSION SHIFTING HARD INTO GEAR. AS SPEED INCREASED IT WOULD JERK INOT THE NEXT GEAR. I WENT TO THE FORD/MERCURY DEALERSHIP IN MONTGOMERY, AL. IN NOV 03.THEY TOLD ME IT NEEDED A COMPUTER UPGRADE THAT WAS DIFFERENT FROM WHAT WAS ON MY CAR. AT THE TIME THE CAR WAS STILL UNDER WARRANTY. THE JERKING STOPPED TEMPORARYILY. I BEGAN TO NOTICE IT AGAIN. WELL NOW THE WARRANTY IS GONE, I DID NOT PURCHASE AN EXTENDED WARRANTY, THE TRUCK IS 13 MONTHS OLD AND MY SHIFT SOLENOID IS GONE. PER 2 ESTIMATES IT WILL BE COSTLY.…

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ODI 10090760

WHEN SHIFTING MY MOUNTAINEER INTO DRIVE THE VEHICLE JERKS INTO GEAR. AT HIGHWAY SPEEDS IT SHIFTS VERY HARD FROM ONE GEAR TO ANOTHER. SOMETIMES WHEN TRYING TO PASS A VEHICLE AND ACCELERATING THE TRANSMISSION GETS CONFUSED AND GOES TO THE WRONG GEAR. IT GIVES YOU A FEELING SIMILIAR TO A STANDARD SHIFT BEING PUT IN 4TH WHEN IT SHOULD BE IN 2ND BOGGING DOWN DRAMATICALLY.*AK

Look up ODI 10090760 at NHTSA ↗

Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Warning lights and dashboard alerts

6 mentions · 3.9% of complaints

Median mileage: 78,898 mi (3 usable records).

ODI 10043237

TO THIS DATE THE FOLLOWING PROBLEMS ARE PRESENT: GAS GAUGE STICKS, AIR BAG WARNING LIGHT COMES ON AND OFF, DRIVER'S SIDE DOOR RATTLES AND KNOCKS, DRIVER'S SIDE WINDOW TAPS, DRIVER'S SIDE WINDOW GRINDS WHILE MOVING UP AND DOWN, CLOCK AND RADIO DO NOT LIGHT UP OR WORK WHEN START VEHICLE, SUN ROOF RATTLES AND KNOCKS, WIND GETS CAUGHT BETWEEN ROOF AND HEADLINER WHICH CREATES A LOUD VIBRATION, THE PASSENGER SIDE WINDOW ALSO RATTLES AND KNOCKS, THERE IS A LOUD RHYTHMIC CHIRP TOWARD REAR OF VEHICLE, HEATING AND COOLING CONTROLS SQUEAL WHEN TURNING …

Look up ODI 10043237 at NHTSA ↗

ODI 10099122

THE PROBLEM PERSISTED AND CONCERN WITH STALLED VEHICLE, SERVICED AND PROBLEM STILL CONTINUE. *BF THESE PROBLEMS ELEVATED TO VEHICLE STALLING, THE ALTERNATOR WAS REPLACED, THERE WERE CONTINUOUS OCCURRENCES OF THE BATTERY FAIL/CHECK ENGINE INDICATOR LIGHT, VIBRATION WHEN BRAKING, AND THE TORQUE CONVERTER LOCKED. THE CONSUMER REQUESTED A NEW LEASE AND OR EARLY TERMINATION OF THE LEASE. *SC

Look up ODI 10099122 at NHTSA ↗

ODI 10153304 · 46,000 mi

DT*: THE CONTACT STATED THE FRONT SEATBELTS WOULD NOT RETRACT. THE DEALERSHIP INSTALLED A MODIFIED REPAIR KIT AND THERE HAVE BEEN NO FURTHER PROBLEMS. ALSO, THE FUEL GAUGE WAS NOT READING THE CORRECT AMOUNT OF FUEL. THE DEALERSHIP REPLACED THE FUEL GAUGE, BUT THE LOW FUEL WARNING LIGHT HAS BECOME INOPERABLE. ADDITIONALLY, WHILE THE MOON ROOF WAS BEING OPENED, IT BUCKLED. THE DEALERSHIP AND MANUFACTURER DETERMINED THIS WAS HOW THE VEHICLE WAS MANUFACTURED.

Look up ODI 10153304 at NHTSA ↗

Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Battery drain and no-start mentions

2 mentions · 1.3% of complaints

Median mileage: 45,447 mi (2 usable records).

ODI 10018718 · 16,400 mi

INTERMITTENTLY THE BRAKE LIGHTS STAYING LIT AFTER VEHICLE IS TURNED OFF AND KEY IS REMOVED. LIKELY THAT THIS FAILURE ALSO CAUSED THE BRAKE LIGHTS TO REMAIN LIT WHILE DRIVING, RENDERING THE SIGNAL INEFFECTIVE. LIGHTS ACTUALLY STAYED ON TWO OCCASIONS CAUSING A DEAD BATTERY ONCE. LIGHTS WERE NOTICED THE SECOND TIME, AND WIGGLING THE BRAKE PEDAL EXTINGUISHED ALL THREE INDICATORS. DEALER REPLACED THE BRAKE LIGHT SWITCH UNDER WARRANTY. *NLM

Look up ODI 10018718 at NHTSA ↗

ODI 10244186 · 74,494 mi

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE WHEEL BEARING WAS REPLACED 3 TIMES WITHIN 16 MONTHS. ON OCTOBER 1, 2008, WHILE DRIVING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, SHE HEARD A LOUD NOISE. THE VEHICLE WAS TOWED TO THE REPAIR SHOP AND THE MECHANIC STATED THAT THE REAR DRIVER'S SIDE WHEEL BEARING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVEN ON DIRT ROADS, ONLY IN THE CITY. SHE FEELS THAT EITHER THE WHEEL BEARING IS DEFECTIVE OR THE FORD DEALER DID NOT PROPERLY CORRECT TH…

Look up ODI 10244186 at NHTSA ↗

Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Fuel smell or leak mentions

1 mentions · 0.7% of complaints

Median mileage: Unavailable (0 usable records).

ODI 10907125

2003 MERCURY MOUNTAINEER RECALLS I HAVE HAD TO CHANGE THE INTAKE MANIFOLD, IGNITION COILS, I'M HAVING A GAS SMELLS NOW, TRANSMISSION THUMPS HARD WHEN GOING INTO FIRST GEAR, SOUNDS LIKE MY REAR END IS ABOUT TO FALL OUT, MY FRONT SEAT IS ELECTRIC AND DOESN'T MOVE, THE O/D LIGHT COMES ON, CHECK ENGINE LIGHT ON, BRAKE LIGHT ON, I KEEP TRYING TO FIX EVERYTHING THE MORE I FIX THE MORE PROBLEMS THAT COME UP, I HAVE CHECK THE RECALL LIST FOR 2003 MERCURY MOUNTAINEER RECALL ON TRANSMISSION AND ALSO CALLED THE FORD CO THEY SAID THERE IS NOTHING. THE PRO…

Look up ODI 10907125 at NHTSA ↗

Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Steering assistance concerns

1 mentions · 0.7% of complaints

Median mileage: 88,000 mi (1 usable records).

ODI 10347101 · 88,000 mi

REAR BACK HATCH CRACKED WHEN PURCHASED, PROMISED TO BE FIXED BY DEALERSHIP, BUT THEY NEVER HONORED THEIR PROMISE. I HAVE SINCE SEEN SEVERAL MERCURY MOUNTAINEERS WITH THE REAR BACK HATCH CRACKED AS WELL, WONDERING WHY THEIR WASN'T A RECALL?? ALSO TRANSMISSION PROBLEMS, ALREADY REPLACED TRANSFER CASE AND NOW POWER STEERING IS LEAKING. *TR

Look up ODI 10347101 at NHTSA ↗

Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b