2023 Peterbilt 389 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
0 owner complaints analyzed
6 distinct recall campaigns
Not available median reported failure mileage
Scope: 2023 model year. Data updated: . 0 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
No owner complaints are recorded for this selection. A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
No usable records for this chart.
| Category | Count |
|---|
No records.
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
No usable records for this chart.
| Category | Count |
|---|
No records.
Pattern summary
There is not enough complaint evidence to summarize patterns.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
0 unique complaints in this selection. Analysis snapshot: 2026-09-30.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Electrical System | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 114.3%ODI 10652027 · 392 miPURCHASED NEW 2015 PETE ON 7/29/2014 FROM RUSH PETERBILT SEALY TEXAS WITH @ 3 MILES SHOWING ON ODOMETER. ON @ 7/31/2014 STOPPED IN WACO TEXAS WITH VEHICLE TO CHECK SECUREMENT OF LOAD AND WHEN RELEASED PARKING BRAKE THE PARKING BRAKE INDICATOR REMAINED ON, ENGINE DERATED, SPEEDO FAILED TO WORK AND VEHICLE UNSAFE TO DRIVE IN CURRENT CONDITION. I DROVE @ 2 MILES TO RUSH PETERBILT WACO AND WAITED FOR SERVICE TO OPEN. RESTARTED VEHICLE AFTER @ 1 HOUR AND ISSUE WASN'T OCCURRING. DEALER SAID NOTHING THEY COULD DO. DELIVERED IN IRVING TX AND WENT TO R… | 0UnavailableNo examples available for this selection. | 1100.0%ODI 11181438 · 20,000 miHEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 125.0%ODI 11515741Digital dash/display and the whole cluster freezes while driving. The recall 22v-779 update was done on the truck 4 weeks ago and it still have the same issue. | 0UnavailableNo examples available for this selection. | 150.0%ODI 11645076 · 180,000 miThe contact owns a 2024 Peterbilt 389. The contact stated while driving at various speeds, the vehicle experienced an inaccurate reading of the adaptive cruise control, causing the cruise control to disengage. Additionally, the contact stated after driving for an hour, the ABS, traction control, and electronic stability control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V915000 (Service Brakes, Hydraulic, Electrical System), which the contact related to the failure. The vehicle was taken to th… | 0UnavailableNo examples available for this selection. |
| Wheels | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 457.1%ODI 10658764 · 3,500 miWE OPERATE 6 BRAND NEW PETERBILT 388 CAR HAULERS. EVERY TRUCK RANDOMLY BLOWS DRIVE INSIDE TIRE. ONCE TIRE BLOWS IT CAN BLOW ADJACENT TIRE. SO FAR WE HAD ABOUT 20 BLOW OUT IN 2 MONTH TIME. ONLY SOLUTION SO FAR WE FOUND WAS TO REROUTE EXHAUST PIPE TO THE SIDE AND REPLACE TIRES TO ALL POSITION TIRES. NO REIMBURSEMENT FROM PETERBILT. CALLED EVERY POSSIBLE NUMBER, BUT NO RESPONSE. THIS IS A FACTORY DEFECT AND EXHAUST CAUSES INSIDE TIRE TO OVERHEAT AND CAUSE BLOW OUT. TIRES BLOW EVERY 1000-3000 MILES. WE HAVE SPEND OVER 30,000$ ON ROAD CALLS AND TIRE… | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Structure:Body | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 228.6%ODI 10658758 · 67,000 mi4 BRAND NEW TRUCKS PETERBILT AND WESTERN STAR WITH MICHELIN TIRES 295/60/R22.5 AND 275/70/22.5. FRONT TIRES BLEW UP WITH SEVERE DAMAGE TO FRONT END. *TR | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 133.3%ODI 11309417 · 160,000 miWE PURCHASED THIS TRUCK MARCH 4, 2018. SINCE THAT DATE A TOTAL OF THREE (3) PASSENGER QUARTER FENDERS HAVE "FALLEN OFF" THE TRUCK. THE LAST SET HAD LOCK TIGHT ON THE BOLT. IT IS ONLY INVOLVING THE PASSENGER SIDE. UNSURE IF THE BOLT BROKE OR JUST BACKED OUT. THE LAST ONE WHEN IT CAME OFF HIT OUR PRIMARY AIR LINE AND KINKED IT. LUCKY IT DIDN'T SEVER IT. ALSO WE HAVE HAD THREE (3) "COUNTRY" HORNS VIBRATE INTO PIECES. ALSO THE LAST HORN WAS ATTACHED WITH LOCK TIGHT TO PREVENT THE BUGLES FROM COMING OFF AS DIRECTED BY THE SUPPLIER. ALL THE BUGL… | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Tires | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 228.6%ODI 10658758 · 67,000 mi4 BRAND NEW TRUCKS PETERBILT AND WESTERN STAR WITH MICHELIN TIRES 295/60/R22.5 AND 275/70/22.5. FRONT TIRES BLEW UP WITH SEVERE DAMAGE TO FRONT END. *TR | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 133.3%ODI 11139855 · 54,653 miI PURCHASED A 2019 PETERBILT TRUCK IN MAY OF 2018. THE FRONT LEFT STEER TIRE FAILED ON JUNE 18,2018 AT HIGHWAY SPEEDS. RAPID AIR PRESSURE LOSS, AND HAVING TO TAKE EMERGENCY EVASIVE ACTION. THE TIRE HAD ONLY 10,580 MILES. I CHOCKED IT UP TO THE POSSIBILITY OF A ROAD HAZARD, AND LEFT IT AT THAT. FAST FORWARD TO TODAY OCTOBER 11,2018. RIGHT SIDE STEER TIRE FAILED AT HIGHWAY SPEED. TRUCK NOW HAS 54,653 MILES ON IT. I WAS FORTUNATE ENOUGH TO KEEP THE TIRE TODAY AND IT STRUCK ME AS ODD THAT THE SIDEWALL ON ONE SIDE SEPARATED CLEANLY FROM THE TREAD. T… | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Electronic Stability Control (Esc) | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 114.3%ODI 10658764 · 3,500 miWE OPERATE 6 BRAND NEW PETERBILT 388 CAR HAULERS. EVERY TRUCK RANDOMLY BLOWS DRIVE INSIDE TIRE. ONCE TIRE BLOWS IT CAN BLOW ADJACENT TIRE. SO FAR WE HAD ABOUT 20 BLOW OUT IN 2 MONTH TIME. ONLY SOLUTION SO FAR WE FOUND WAS TO REROUTE EXHAUST PIPE TO THE SIDE AND REPLACE TIRES TO ALL POSITION TIRES. NO REIMBURSEMENT FROM PETERBILT. CALLED EVERY POSSIBLE NUMBER, BUT NO RESPONSE. THIS IS A FACTORY DEFECT AND EXHAUST CAUSES INSIDE TIRE TO OVERHEAT AND CAUSE BLOW OUT. TIRES BLOW EVERY 1000-3000 MILES. WE HAVE SPEND OVER 30,000$ ON ROAD CALLS AND TIRE… | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Engine | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Service Brakes | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 125.0%ODI 11759348OEM pressed-on cast iron/stamped rings fail prematurely due to regional rust jacking, disabling the vehicle's ABS. Explicitly mention that the current design creates a systemic safety risk in cold-weather states and that a recall mandating corrosion-resistant materials (like stainless steel) is required. This cost thousands of dollars to repair and only lasts 2-3 years. Almost everyone I know with these trucks have experienced this problem. Peterbilt is highly aware of the situation, but they refuse rectify it because it only affects cold weath… | 0UnavailableNo examples available for this selection. | 150.0%ODI 11765751ABS tone rings are prone to premature corrosion and rust jacking causing the ABS system to fail along with the traction control. This corrosion causes the rings to warp prematurely. Not only is this an expensive and time-consuming fix, but it is also an extreme safety hazard. This condition has been noted on several trucks in the Fleet along with other local companies in the area. | 0UnavailableNo examples available for this selection. |
| Steering | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 133.3%ODI 11455852- The steering arm on the driver side of the Dana D-Series axle that was installed from the Peterbilt factory on a new 2019 Peterbilt 389 that was purchased new by Acord Transportation, Inc. is what failed. The steering arm on the D-Series axle bolts to the steering knuckle with two bolts as opposed to being one solid cast piece as in other families of Dana axles - such as the E-Series. When backing into a parking space the two bolts holding the steering arm to the steering knuckle broke, causing the steering arm to come free from the steering … | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 125.0%ODI 11512083Whenever the truck goes over mildly rough road the steering wheel shakes and the tires follow the ruts of the road . When this happens steering wheel jerks out of hand and have to be overcorrected to keep in lane . With the shaking of steering wheel the steering wheel itself came loose one time and was repaired by peterbilt by applying locktite to the bolt.truck have been to peterbilt dealership 4 time and the problem still persists. According to them its normal for a class 8 truck to do this. This is a big safety issue as the truck can loose … | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| No usable records for this analysis. | ||||
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-10 | 0 | None | No examples available for this selection. |
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | 24V915000 | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 2 complaints · 2023: 0 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2022 | 1 | 2 | 2 |
| 2023 | 0 | 0 | 0 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2022 | 4 | 0 | 0 |
| 2023 | 0 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component |
|---|
| No usable records for this analysis. |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.