2023 Rivian EDV problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
15 owner complaints analyzed
2 distinct recall campaigns
Not available median reported failure mileage
Scope: 2023 model year. Data updated: . 0 complaints include usable failure mileage. View data status.
Most common problems
Seat Belts is the most frequently named component, appearing in 10 of 15 complaints (66.7%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Seat Belts | 10 |
| Suspension | 2 |
| Power Train | 1 |
| Steering | 1 |
| Unknown Or Other | 1 |
| Vehicle Speed Control | 1 |
Seat Belts: 10; Suspension: 2; Power Train: 1; Steering: 1; Unknown Or Other: 1; Vehicle Speed Control: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 15 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 2 |
| 2025 | 9 |
| 2026 | 4 |
2024: 2; 2025: 9; 2026: 4
Pattern summary
Seat Belts leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
15 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Seat Belts | 571.4%ODI 11673844During normal operation of the this vehicle, the seatbelt pretensioner cable snapped when the driver attempted to buckle the seatbelt. This is where the lap belt portion is attached to the seat. The cable is frayed and breaks. This same defect has occurred on 5 of our 34 vehicles of the same make and model in the last 12 months. The manufacturer has replaced the first four failures and advised that we need to pay for the repair. This is a Rivian produced Amazon delivery vehicle. Online forums show this being reported by Amazon drivers thr… | 1066.7%ODI 11677604The main seatbelt anchor cable (located near the drivers left side hip) broke during operation. This is a steel braided cable that secures the seatbelt to the seat. All strands of the cable severed entirely and left the driver unrestrained during operation. The broken part has been replaced by Rivian service. This is the third different vehicle in the last 30 days that this part has failed in the exact same manner. | 0UnavailableNo examples available for this selection. | 1100.0%ODI 11701527Driver of van called to report seatbelt would not latch; release button was stuck and would not release. They called Rivian Support, and they had van towed back to station as without seatbelt working properly, would be unsafe for driver to continue. |
| Power Train | 114.3%ODI 11589630We have a fleet of these Rivian delivery vehicles and they all have the same issue: the shift lever is made of inferior materials and insufficiently designed. The operator manipulates the shift lever to place the vehicle in drive and the lever breaks off. The vehicle is then stuck in gear and cannot be shifted. This is causing near miss incidents due to the operator being unable to safely control the vehicle. Example: operator places the vehicle in "D" to drive forward but is then unable to place the vehicle in "R" to reverse backward, or to pl… | 16.7%ODI 11631659I lease 36 of these vehicles and at least 50% have had issues with the Shifter. The shifter (putting the vehicle into D, R, or any other position) will fail unexpectedly. It is not broken or seems to have any visible damage. It will leave the vehicle stranded anywhere in the middle of the road, highway, parking lot, etc. When 50% of the vehicles and counting have the same issue then is a manufacturing issue that should be covered under warranty. This has been escalated to Rivian and their position is that they fail for excessive force. This is … | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. |
| Suspension | 00.0%No examples available for this selection. | 213.3%ODI 11716783During inspection we found the rear axle of this vehicle has a crack through it traveling vertically through the axle. The break is on the driver side rear of the vehicle and extends about 80% up the entire axle width. The attached images are taken from the rear of the vehicle. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. |
| Unknown Or Other | 114.3%ODI 11508793The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government req… | 16.7%ODI 11746198Air conditioner turns off when bulkhead door (inside vehicle) senses it is closed. I have 30 Rivian vehicles that this update has happened to and I have multiple driver's a day that are being affected by heat related issue with this new update. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. |
| Air Bags | 114.3%ODI 11508793The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government req… | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. |
| Steering | 00.0%No examples available for this selection. | 16.7%ODI 11590929The vehicle shifter tends to easily break and wiggle, not allowing the vehicle to go on drive or reverse. SAFETY concern, Rivian charges around $600+ every time you have this consistent problem. Severe vehicles, especially from Amazon have been called out for this ongoing situation. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. |
| Vehicle Speed Control | 00.0%No examples available for this selection. | 16.7%ODI 11590929The vehicle shifter tends to easily break and wiggle, not allowing the vehicle to go on drive or reverse. SAFETY concern, Rivian charges around $600+ every time you have this consistent problem. Severe vehicles, especially from Amazon have been called out for this ongoing situation. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| No usable records for this analysis. | ||||
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 1 | None | ODI 11631659I lease 36 of these vehicles and at least 50% have had issues with the Shifter. The shifter (putting the vehicle into D, R, or any other position) will fail unexpectedly. It is not broken or seems to have any visible damage. It will leave the vehicle stranded anywhere in the middle of the road, highway, parking lot, etc. When 50% of the vehicles and counting have the same issue then is a manufacturing issue that should be covered under warranty. This has been escalated to Rivian and their position is that they fail for excessive force. This is … |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 4 | None | ODI 11677604The main seatbelt anchor cable (located near the drivers left side hip) broke during operation. This is a steel braided cable that secures the seatbelt to the seat. All strands of the cable severed entirely and left the driver unrestrained during operation. The broken part has been replaced by Rivian service. This is the third different vehicle in the last 30 days that this part has failed in the exact same manner. ODI 11677610A braided steel cable that anchors the driver seatbelt harness to the seat broke during operation. The steel cable was completely severed, leaving the driver no loner restrained in the event of a collision. This is the second vehicle this month that has experienced the exact same failure. ODI 11677613The metal braided steel cable that anchors the seatbelt harness to the driver seat broke in half during operation. This severed cable left the driver unrestrained in the event of a collision. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 4 | None | ODI 11691273The seatbelt pretensioner anchor cable completely severed and broke apart during operation. This is the metal cable near the drivers left hip that secures the seatbelt across the drivers lap area. A photo of the broken cable is attached. ODI 11691719Seat belt relaeases from the anchor point causing a major concern with this vehicle. We have multiple failures at the same point. ODI 11693103The seatbelt pretensioner failed in the Rivian EDV 700. This is a common problem and puts drivers at serious risk of injury or death in an accident. The pretensioner comes apart without warning. We have seen this on several of the Rivian EDV 700s in our fleet. |
| 2025-11 | 1 | 25V816000 | ODI 11699227The seatbelt cable completely snapped- it's a huge metal cord and should not have failed. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 2 | None | ODI 11716783During inspection we found the rear axle of this vehicle has a crack through it traveling vertically through the axle. The break is on the driver side rear of the vehicle and extends about 80% up the entire axle width. The attached images are taken from the rear of the vehicle. ODI 11716787During operation the seatbelt connection to the pretensioner fell apart. There is a plastic housing that the seatbelt anchor is connected to. That metal anchor came apart from inside of the plastic housing and could not be reconnected. Vehicle will need a new seatbelt installed. The pretensioner mounting cable is still intact, just the connection plate to the plastic housing failed. The attached image shows the plastic housing and mounting cable separated. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 1 | None | ODI 11731587The rear axle beam on this vehicle is cracked. The beam is nearly cracked all the way through with just a small amount of material still holding it together. An image is attached showing the part failure. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 1 | None | ODI 11746198Air conditioner turns off when bulkhead door (inside vehicle) senses it is closed. I have 30 Rivian vehicles that this update has happened to and I have multiple driver's a day that are being affected by heat related issue with this new update. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 2 complaints · 2023: 11 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2022 | 0 | 1 | 2 |
| 2023 | 0 | 2 | 11 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2022 | 7 | 0 | 0 |
| 2023 | 15 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Seat Belts | Suspension | Power Train | Steering | Unknown Or Other | Vehicle Speed Control |
|---|---|---|---|---|---|---|
| Seat Belts | — | 0 | 0 | 0 | 0 | 0 |
| Suspension | 0 | — | 0 | 0 | 0 | 0 |
| Power Train | 0 | 0 | — | 0 | 0 | 0 |
| Steering | 0 | 0 | 0 | — | 0 | 1ODI 11590929The vehicle shifter tends to easily break and wiggle, not allowing the vehicle to go on drive or reverse. SAFETY concern, Rivian charges around $600+ every time you have this consistent problem. Severe vehicles, especially from Amazon have been called out for this ongoing situation. |
| Unknown Or Other | 0 | 0 | 0 | 0 | — | 0 |
| Vehicle Speed Control | 0 | 0 | 0 | 1ODI 11590929The vehicle shifter tends to easily break and wiggle, not allowing the vehicle to go on drive or reverse. SAFETY concern, Rivian charges around $600+ every time you have this consistent problem. Severe vehicles, especially from Amazon have been called out for this ongoing situation. | 0 | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.