Thor Motor Coach SANCTUARY problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
5 owner complaints analyzed
4 distinct recall campaigns
Not available median reported failure mileage
Scope: 2022 to 2025 model years. Data updated: . 0 complaints include usable failure mileage. View data status.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Electrical System is the most frequently named component, appearing in 4 of 5 complaints (80.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 1 | 20.0% |
| Electrical and battery issues | 1 | 20.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 4 |
| Electrical System:Alternator/Generator/Regulator | 2 |
| Engine | 1 |
| Equipment:Recreational Vehicle/Trailer | 1 |
| Power Train | 1 |
Electrical System: 4; Electrical System:Alternator/Generator/Regulator: 2; Engine: 1; Equipment:Recreational Vehicle/Trailer: 1; Power Train: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 5 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 1 |
| 2023 | 1 |
| 2025 | 2 |
| 2026 | 1 |
2022: 1; 2023: 1; 2025: 2; 2026: 1
Pattern summary
Electrical System leads the component reports. Transmission and shifting appears in 1 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11494748 · 2022-11-23 (November 23, 2022)
At 10000 miles this developed issues with the transmission not shifting into gear. Dealer repair shop stated the “ISM” is not communicating with the vehicle. After, installing a replacement part, the problem remains.
Owner-reported narrative. Look up ODI 11494748 at NHTSA ↗
Owner report 11559528 · 2023-12-11 (December 11, 2023)
Thor company of Indiana is the after market uplifter of a Ford Transit 2022. The Sancuary is teh model. The red power wire that connects from the secodnary altrnator in the enginne area runs along the inside f the front right tire to the chassi house battery in the back o the VAN. The power wire is incorrectly routed and the tire rubs up againsit it and rubs against the wire casuing damage and saftey issue. All of the 2023 models appear t be involved from a small sampling of owners on a facebook THOR sancuary owners forum. Thor refuses to…
Owner-reported narrative. Look up ODI 11559528 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 0 |
| 2025 | 1 |
2022: 2; 2023: 2; 2024: 0; 2025: 1
Year-by-year records
Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
5 unique complaints in this selection. Analysis snapshot: 2026-09-30.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Electrical System | 266.7%ODI 11637674Second alternator repeated failures. Well known issue for these thors with Ballard 170XT alternator | 1100.0%ODI 11559528Thor company of Indiana is the after market uplifter of a Ford Transit 2022. The Sancuary is teh model. The red power wire that connects from the secodnary altrnator in the enginne area runs along the inside f the front right tire to the chassi house battery in the back o the VAN. The power wire is incorrectly routed and the tire rubs up againsit it and rubs against the wire casuing damage and saftey issue. All of the 2023 models appear t be involved from a small sampling of owners on a facebook THOR sancuary owners forum. Thor refuses to… | 1100.0%ODI 11640751The secondary alternator has failed twice within 9mons. With the second failure the drive belt shredded causing the engine cooling system to stop working. | 0UnavailableNo examples available for this selection. |
| Electrical System:Alternator/Generator/Regulator | 266.7%ODI 11637674Second alternator repeated failures. Well known issue for these thors with Ballard 170XT alternator | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Engine | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 1100.0%ODI 11640751The secondary alternator has failed twice within 9mons. With the second failure the drive belt shredded causing the engine cooling system to stop working. | 0UnavailableNo examples available for this selection. |
| Equipment:Recreational Vehicle/Trailer | 00.0%No examples available for this selection. | 1100.0%ODI 11559528Thor company of Indiana is the after market uplifter of a Ford Transit 2022. The Sancuary is teh model. The red power wire that connects from the secodnary altrnator in the enginne area runs along the inside f the front right tire to the chassi house battery in the back o the VAN. The power wire is incorrectly routed and the tire rubs up againsit it and rubs against the wire casuing damage and saftey issue. All of the 2023 models appear t be involved from a small sampling of owners on a facebook THOR sancuary owners forum. Thor refuses to… | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
| Power Train | 133.3%ODI 11494748At 10000 miles this developed issues with the transmission not shifting into gear. Dealer repair shop stated the “ISM” is not communicating with the vehicle. After, installing a replacement part, the problem remains. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| No usable records for this analysis. | ||||
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-10 | 0 | None | No examples available for this selection. |
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 1 | None | ODI 11637674Second alternator repeated failures. Well known issue for these thors with Ballard 170XT alternator |
| 2025-02 | 1 | None | ODI 11640751The secondary alternator has failed twice within 9mons. With the second failure the drive belt shredded causing the engine cooling system to stop working. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | 25V791000 | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 1 | None | ODI 11744782Secondary alternator, installed by Thor is improperly installed and not grounded causes multiple failures and fire risk. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 2 complaints · 2023: 1 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2022 | 1 | 1 | 2 |
| 2023 | 1 | 1 | 1 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2022 | 3 | 0 | 0 |
| 2023 | 1 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Electrical System | Electrical System:Alternator/Generator/Regulator | Engine | Equipment:Recreational Vehicle/Trailer | Power Train |
|---|---|---|---|---|---|
| Electrical System | — | 2ODI 11637674Second alternator repeated failures. Well known issue for these thors with Ballard 170XT alternator ODI 11744782Secondary alternator, installed by Thor is improperly installed and not grounded causes multiple failures and fire risk. | 1ODI 11640751The secondary alternator has failed twice within 9mons. With the second failure the drive belt shredded causing the engine cooling system to stop working. | 1ODI 11559528Thor company of Indiana is the after market uplifter of a Ford Transit 2022. The Sancuary is teh model. The red power wire that connects from the secodnary altrnator in the enginne area runs along the inside f the front right tire to the chassi house battery in the back o the VAN. The power wire is incorrectly routed and the tire rubs up againsit it and rubs against the wire casuing damage and saftey issue. All of the 2023 models appear t be involved from a small sampling of owners on a facebook THOR sancuary owners forum. Thor refuses to… | 0 |
| Electrical System:Alternator/Generator/Regulator | 2ODI 11637674Second alternator repeated failures. Well known issue for these thors with Ballard 170XT alternator ODI 11744782Secondary alternator, installed by Thor is improperly installed and not grounded causes multiple failures and fire risk. | — | 0 | 0 | 0 |
| Engine | 1ODI 11640751The secondary alternator has failed twice within 9mons. With the second failure the drive belt shredded causing the engine cooling system to stop working. | 0 | — | 0 | 0 |
| Equipment:Recreational Vehicle/Trailer | 1ODI 11559528Thor company of Indiana is the after market uplifter of a Ford Transit 2022. The Sancuary is teh model. The red power wire that connects from the secodnary altrnator in the enginne area runs along the inside f the front right tire to the chassi house battery in the back o the VAN. The power wire is incorrectly routed and the tire rubs up againsit it and rubs against the wire casuing damage and saftey issue. All of the 2023 models appear t be involved from a small sampling of owners on a facebook THOR sancuary owners forum. Thor refuses to… | 0 | 0 | — | 0 |
| Power Train | 0 | 0 | 0 | 0 | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.