Auto Recall Watch
U.S. public vehicle records

2017 Cadillac CTS: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

27 owner complaints analyzed

2 distinct recall campaigns

36,124 mi median reported failure mileage

Scope: 2017 model year. Data updated: . 12 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Power Train is the most frequently named component, appearing in 8 of 27 complaints (29.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior725.9%
Braking behavior414.8%
Transmission and shifting311.1%
Electrical and battery issues13.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Power Train
8
Steering
8
Unknown Or Other
4
Wheels
3
Air Bags
2
Electrical System
2
Engine
1
Power Train:Driveline:Differential Unit
1
Component breakdown data
CategoryCount
Power Train8
Steering8
Unknown Or Other4
Wheels3
Air Bags2
Electrical System2
Engine1
Power Train:Driveline:Differential Unit1

Power Train: 8; Steering: 8; Unknown Or Other: 4; Wheels: 3; Air Bags: 2; Electrical System: 2; Engine: 1; Power Train:Driveline:Differential Unit: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
5
25,000 to 49,999
4
50,000 to 74,999
2
75,000 to 99,999
0
100,000 to 149,999
1
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0005
25,000 to 49,9994
50,000 to 74,9992
75,000 to 99,9990
100,000 to 149,9991
150,000 and above0

Under 25,000: 5; 25,000 to 49,999: 4; 50,000 to 74,999: 2; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (5). 15 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2018
1
2019
7
2021
1
2022
2
2023
2
2024
3
2025
10
2026
1
Complaints over time data
CategoryCount
20181
20197
20211
20222
20232
20243
202510
20261

2018: 1; 2019: 7; 2021: 1; 2022: 2; 2023: 2; 2024: 3; 2025: 10; 2026: 1

Pattern summary

Power Train leads the component reports. Steering behavior appears in 7 complaint narratives. Braking behavior appears in 4 complaint narratives. Transmission and shifting appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11096434 · 2018-05-16 (May 16, 2018)

4 FLAT TIRES IN WEEKS. DESIGN FLAW WITH THE WHEEL. TIRE SIDEWALL IS CUT BY THE WHEEL WHEN HITTING ROAD IMPERFECTIONS. THEY ARE LOW PROFILE TIRES BUT THEY DO NOT HANDLE BASIC ROAD IMPERFECTIONS. THE WHEEL AND TIRE COMBO RENDERS THE CAR UNRELIABLE FOR TRANSPORTATION.

Owner-reported narrative. 15,200 miles reported. Look up ODI 11096434 at NHTSA ↗

Owner report 11193396 · 2019-04-02 (April 2, 2019)

TL* THE CONTACT LEASES A 2017 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KING O'ROURKE BUICK GMC (LOCATED AT 756 SMITHTOWN BYPASS #102, SMITHTOWN, NY 1178…

Owner-reported narrative. 17,100 miles reported. Look up ODI 11193396 at NHTSA ↗

Owner report 11193584 · 2019-04-03 (April 3, 2019)

TL* THE CONTACT OWNS A 2017 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING) AND STATED THAT THE REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. FITZGERALD CHEVROLET (114 BAUGHMANS LANE, FREDERICK, MD 21702) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Owner-reported narrative. Look up ODI 11193584 at NHTSA ↗

Owner report 11222338 · 2019-06-24 (June 24, 2019)

CAR HAS LOCKED IN 2ND OR 3RD GEAR TWO DIFFERENT TIMES, BOTH AFTER LONG DRIVES (2+ HOURS AT HIGHWAY SPEEDS) AND WOULD NOT DOWNSHIFT INTO 1ST TO STOP MOVEMENT. THE FIRST TIME WAS A STOP LIGHT AND ALMOST CAUSED AN ACCIDENT, THE SECOND TIME WAS IN MY DRIVEWAY AND ALMOST HIT THE HOUSE. GOOD BRAKES ARE THE ONLY THING THAT SAVED ME. BOTH TIMES, THE VEHICLE SHIFTED TO 1ST WITH A LOUD BANG. TRANSMISSION ALSO JERKS THE CAR FORWARD FROM THE STOPPED POSITION WHEN ENGINE STARTS AT A STOP SIGN OR LIGHT (WHEN AUTO-START./STOP IS ENABLED).

Owner-reported narrative. 35,000 miles reported. Look up ODI 11222338 at NHTSA ↗

Owner report 11246443 · 2019-08-26 (August 26, 2019)

TL* THE CONTACT OWNS A 2017 CADILLAC CTS. THE CONTACT STATED WHILE STOPPED AT A LIGHT THE RPM' S INCREASED, THE VEHICLE ATTEMPTED TO ACCELERATE ON ITS OWN. THE CONTACT STATED AS THE BRAKE PEDAL WAS DEPRESSED HE TURNED OF THE VEHICLE, SHIFTED TO NEUTRAL, RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE THE VEHICLE WITH NO MORE ISSUES. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (1810 MAPLELAWN DR. TROY, MI) WHERE THE FAILURE WAS DIAGNOSED AS A THROTTLE BODY ISSUE. THE THROTTLE BODY WAS REPLACED. HOWEVER, A YEAR LATER THE FAILURE RECURRED. THE …

Owner-reported narrative. 15,000 miles reported. Look up ODI 11246443 at NHTSA ↗

Owner report 11287832 · 2019-12-09 (December 9, 2019)

WHILE THE TOUCHTONE SCREEN HAS FAILED TWICE AND CADILLAC HAS REPLACED IT MORE IMPORTANT THAN THAT IS THE FACT THAT THE CAR WAS ORDERED WITH THE CARBON FIBER WHEEL PACKAGE AND THOSE WHEELS HAVE CRACKED/ CANT HOLD AIR PRESSURE THE DEALER HAS REPLACED ONE BUT SAID THEY CANNOT REPLACE THE SET OF 4- MY DAUGHTER HAS HAD 4 ISSUES OF TIRES GOING FLAT WHILE DRIVING- FORTUNATELY SHE HAS NOT HAD AN ACCIDENT YET BUT THIS IS A SEVERE SAFETY ISSUE THAT CADILLAC DOESNT WANT TO RESOLVE IS THERE A RECALL OR SAFETY ISSUE WITH THESE CARBON FIBER RIMS? MY DAU…

Owner-reported narrative. 15,000 miles reported. Look up ODI 11287832 at NHTSA ↗

Owner report 11288587 · 2019-12-12 (December 12, 2019)

THE CAR HAS 37250 MILES ON IT. 6 MONTHS AGO, IT STARTED SHIFTING ROUGHLY BETWEEN 1ST AND 2ND GEAR. WE TOOK IT TO WALDORF CADILLAC/GM IN WALDORF, MD. THEY ACKNOWLEDGED IT WAS A KNOWN ISSUE AND WOULD TAKE THE FOLLOWING STEPS: FLUSH THE TRANSMISSION, RE-PROGRAM THE TRANSMISSION, REPLACE THE VALVE, AND ULTIMATELY, REPLACE THE TRANSMISSION. THEY HAVE DONE ALL THE ACTIONS EXCEPT REPLACE THE TRANSMISSION AND WON'T TAKE FURTHER ACTION. THE CAR SHIFTS SO VIOLENTLY AT TIMES THAT YOU DON'T KNOW IF YOU'RE GOING TO HIT THE CAR IN FRONT OF YOU. WE LIVE IN TH…

Owner-reported narrative. 37,247 miles reported. Look up ODI 11288587 at NHTSA ↗

Owner report 11290335 · 2019-12-20 (December 20, 2019)

THE CADILLAC CUE COMPUTER SCREEN WHICH CONTROLS THE BLUETOOTH, RADIO & GPS, FROZE IN SEPT 2019. WHILE DRIVING OUT OF STATE OUR BLUETOOTH & GPS WERE UNAVAILABLE. THE DEALERSHIP COULDN'T DUPLICATE THE ISSUE. THIS WAS HAPPENING IN DIFFERENT LOCATIONS, A COMPLETE OFF & ON WITH THE SCREEN GOING BLACK. DEALERSHIP AGAIN & THEY COULDN'T DUPLICATE THE ISSUE. THE DEALERSHIP IS AN HOUR DRIVE EACH WAY. I LEFT FRUSTRATED & AND IT WENT OFF AGAIN. I WENT BACK TO THE DEALERSHIP & IT WAS PLAYING WHEN I GOT THERE. WHILE WE WERE DISCUSSING THE ISSUE, THE RADIO WE…

Owner-reported narrative. 12,000 miles reported. Look up ODI 11290335 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

19V086000 · Steering:Electric Power Assist System

Reported: 2019-02-07 (February 7, 2019)

General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles. The electric power steering (EPS) assist system may fail.

Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the power steering gear assembly, free of charge. The recall began June 13, 2019. GM' number for this recall is N182182760.

NHTSA campaign record ↗
25V175000 · Steering:Electric Power Assist System

Reported: 2025-03-20 (March 20, 2025)

General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, 2017-2018 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles. The electric power steering (EPS) assist may fail.

Consequence: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.

Remedy: Dealers will replace the power steering gear assembly, free of charge. Owner notification letters were mailed April 15, 2025. Owners may contact Cadilac customer service at 1-800-333-4223 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252497020.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

27 unique complaints in this selection. Analysis snapshot: 2026-10-01.

44.4%Usable mileage12 / 27 records
100.0%Valid incident date27 / 27 records
100.0%Valid filing date27 / 27 records
100.0%Ordered incident and filing dates27 / 27 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component200520062007200820092010201120122013201420152016201720182019
Electrical System
3311.9%
ODI 10113473 · 2,189 mi

WHILE DRIVING 65 MPH SMOKE WAS COMING FROM UNDERNEATH THE HOOD. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. VEHICLE WAS TOWED TO A DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. *AK *BF *NM

Look up ODI 10113473 at NHTSA ↗

3814.1%
ODI 10163335 · 3,100 mi

DT*: THE CONTACT STATED THE VEHICLE STALLED SUDDENLY AT VARIOUS SPEEDS. THE DEALERSHIP REPLACED EITHER ONE OR TWO UNKNOWN PARTS TO THE COMPUTER OF THE VEHICLE OR THE ENTIRE COMPUTER. THE CONTACT WAS UNSURE OF THE DETAILS OF THE REPAIR. WITHIN 50 MILES FROM THE DEALER, THE VEHICLE STALLED AGAIN. THE REDUCED ENGINE POWER LIGHT ILLUMINATED ON THE DASH PRIOR TO EACH INCIDENT. AFTER SITTING FOR A WHILE, THE VEHICLE RESTARTED. HOWEVER, THE VEHICLE WAS TOWED TO THE DEALERSHIP AFTER BOTH INCIDENTS BECAUSE THE CONTACT WAS UNSURE OF THE SAFETY OF TH…

Look up ODI 10163335 at NHTSA ↗

3918.0%
ODI 10172923 · 2,642 mi

DT*: THE CONTACT STATED WHEN STARTING THE VEHICLE, A CLICKING NOISE WAS HEARD IN THE STEERING COLUMN. THE VEHICLE WAS DRIVEN TO THE DEALER ON SEVERAL OCCASIONS WHERE THE SOLENOID WAS REPLACED THREE TIMES AND THE THIRD BRAKE LIGHT SYSTEM WAS REPLACED, HOWEVER THE PROBLEM PERSISTED. UPDATED 12/26/2006 - THE CONSUMER SUDDENLY BEGAN TO HEAR STATIC IN THE RADIO. THE VEHICLE WAS TAKEN TO THE DEALER AND THE RADIO RECEIVER WAS REPLACED. THE RADIO CONTINUED TO HAVE STATIC. THE NEXT TIME THE ANTENNA MODULE WAS REPLACED. NOW WHEN THE CONSUMER APP…

Look up ODI 10172923 at NHTSA ↗

3821.7%
ODI 10265589 · 7,800 mi

I OWN A 2008 CADILLAC CTS WITH AWD. I BOUGHT IT IN DECEMBER 2007. AT AROUND 7000 MILES IN MID-FEBRUARY 2009 MY CAR WOULD NOT START. THE ANTITHEFT DEVICE WAS ACTIVATED. A ROADSIDE ASSISTANCE TECHNICIAN CAME OUT. HE SAID IT WAS A DEFECTIVE BATTERY WHICH HE REPLACED. THREE WEEKS LATER I TRIED TO START THE CAR & RECEIVED A DASHBOARD ALERT THAT THE BATTERY REGISTERED LOW VOLTAGE AND COULD NOT BE STARTED. THE CAR WAS TOWED TO THE DEALER WHO WORKED ON IT FOR TWO DAYS. THEY TOLD ME THAT "MAYBE" THE COMPUTER WAS BEING TURNED ON WHEN THE CAR WAS SHUT OFF…

Look up ODI 10265589 at NHTSA ↗

2515.0%
ODI 10320888

LTR FWD FM ON BEHALF OF (NC) RE DEFECTIVE BATTERY OR ELECTRICAL PROBLEM WITH HER CADILLAC PER CADILLAC'S DOCUMENT ID #2220774, #PIC4979B. *TGW 2009 CADILLAC CTS. ON TWO SEPARATE OCCASIONS, THE CONSUMER RETURNED FROM OUT OF TOWN TRIPS TO FIND SHE WAS UNABLE TO GAIN ENTRY TO OR START THE VEHICLE. ON EACH OCCASION, THE VEHICLE REMAINED PARKED IN THE GARAGE OF HER RESIDENCE FOR A PERIOD OF TWO TO THREE WEEKS RESPECTIVELY. EACH INCIDENT REQUIRED ROADSIDE SERVICE TO TRANSPORT THE VEHICLE TO THE DEALERSHIP. THE ROOT CAUSE OF THE MALFUNCTION SEEMED…

Look up ODI 10320888 at NHTSA ↗

1522.4%
ODI 10445734

PASSANGER SIDE SUNVISOR WIRING CAUGHT ON FIRE AND BURNT SOME OF CEILING UPHOLSTERY AND MELTED PLASTIC TRIM AROUND SUN ROOF . *TT

Look up ODI 10445734 at NHTSA ↗

1817.8%
ODI 10444625 · 1,747 mi

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE RADIO IN ACTIVATION, THE ENGINE STALLED WITHOUT WARNING. DURING THE ENGINE FAILURE, THE RADIO REMAINED IN OPERATION. THE CONTACT WAS ABLE TO RESTART THE ENGINE AFTER TWO ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN WAS UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,747. UPDATED 02/15/12*LJ THE CONSUMER STATED ALL POWER TO THE DASHBOARD, STEERING AN…

Look up ODI 10444625 at NHTSA ↗

913.8%
ODI 10568709 · 19,000 mi

TL* THE CONTACT OWNS A 2012 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST ALL ELECTRICAL POWER WITHOUT WARNING. THE ENGINE FAILED AND THE VEHICLE WAS MANEUVERED ONTO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER THE FAILURE OCCURRED. THE FAILURE OCCURRED SEVEN TIMES OVER A PERIOD OF EIGHTEEN MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEA…

Look up ODI 10568709 at NHTSA ↗

2534.2%
ODI 10568052 · 18,200 mi

I JUST BOUGHT THIS VEHICLE 5 DAYS AGO. YESTERDAY WHEN I STOPPED AT RED TRAFFIC LIGHT AND THE CAR LOST POWER WITHOUT ANY WARNING. I HAD TO SHUT IT DOWN AND RESTART IT AND THEN IT CAME BACK TO FULL FUNCTION. THE REASON I FILED THIS COMPLAIN IS THAT I AM AFRAID THAT I COULD BE KILLED IF MY VEHICLE WAS ON THE HIGH WAY. I WILL BRING IT TO THE DEALER WHEN I HAVE MY DAYS OFF. I AM AFRAID SOMEDAY I COULD GET SERIOUS TROUBLE. *TR

Look up ODI 10568052 at NHTSA ↗

138.9%
ODI 10585613

I WAS DRIVING A 2014 CADILLAC CTS ON 04/27/14, IN FREMONT, CA. VEHICLE CONFIGURATION: 2014 CTS 3.6L RWD PERFORMANCE. VIN, TO THE BEST OF MY KNOWLEDGE: 1G6AS5S39E0[XXX] THE INCIDENT OCCURRED AT APPROXIMATELY 11AM. THE PLANNED TRAVEL ROUTE WAS AS FOLLOWS: FREMONT CADILLAC, 5939 AUTOMALL PKWY, FREMONT, CA ||| NW ON BOYCE ROAD ||| N ON STEVENSON BLVD ||| INTERSTATE-880S ||| EXIT AUTOMALL PKWY ||| FREMONT CADILLAC. I TRAVELED NORTH ON STEVENSON BLVD AND THEN HEADED FOR THE ONRAMP FOR INTERSTATE 880-SOUTH. WHEN I APPROACHED THE…

Look up ODI 10585613 at NHTSA ↗

48.5%
ODI 10734679

TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT STATED THAT VARIOUS WARNING LIGHTS ILLUMINATED AND THE VEHICLE ACCELERATED FROM 35 TO 45 MPH INDEPENDENTLY. THE CONTACT STATED THAT THE PERIOD OF ACCELERATION BRIEFLY OCCURRED THEN THE VEHICLE RESUMED OPERATING NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSES FAILED IN THE TRANSMISSION (TCN). THE VEHICLE WAS REPAIRED. MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Look up ODI 10734679 at NHTSA ↗

1032.3%
ODI 10992913 · 100 mi

TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT A LOW RATE OF SPEED OR STOPPING, THE VEHICLE MADE A CLANKING SOUND AND JERKED WITH A LOUD NOISE. WHILE SHIFTING GEARS AUTOMATICALLY, A LOUD WIND NOISE COULD BE HEARD THROUGH THE DOOR JAMS OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. ALSO, THE INSTRUMENT PANEL LIGHTS WOULD FADE IN AND OUT WITHOUT WARNING, THE OUTSIDE TEMPERATURE DISPLAY WAS INCORRECT, AND A TAPPING NOISE COULD BE HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO RYDELL CHEVROLET BUICK GMC CADILLAC OF GRAND FORKS (L…

Look up ODI 10992913 at NHTSA ↗

27.4%
ODI 11287832 · 15,000 mi

WHILE THE TOUCHTONE SCREEN HAS FAILED TWICE AND CADILLAC HAS REPLACED IT MORE IMPORTANT THAN THAT IS THE FACT THAT THE CAR WAS ORDERED WITH THE CARBON FIBER WHEEL PACKAGE AND THOSE WHEELS HAVE CRACKED/ CANT HOLD AIR PRESSURE THE DEALER HAS REPLACED ONE BUT SAID THEY CANNOT REPLACE THE SET OF 4- MY DAUGHTER HAS HAD 4 ISSUES OF TIRES GOING FLAT WHILE DRIVING- FORTUNATELY SHE HAS NOT HAD AN ACCIDENT YET BUT THIS IS A SEVERE SAFETY ISSUE THAT CADILLAC DOESNT WANT TO RESOLVE IS THERE A RECALL OR SAFETY ISSUE WITH THESE CARBON FIBER RIMS? MY DAU…

Look up ODI 11287832 at NHTSA ↗

337.5%
ODI 11341495 · 7,250 mi

CUE DISPLAY PANEL SUDDENLY HAS STRANGE WEB-LIKE DEFECTS IN RIGHT SIDE OF PANEL. VEHICLE HAS BEEN MOSTLY PARKED IN SHADED DRIVEWAY DUE TO COVID-19 CLOSURES AND RESTRICTIONS. DRIVEN 2 -3 TIMES A WEEK ON GROCERY TRIPS.

Look up ODI 11341495 at NHTSA ↗

110.0%
ODI 11425049

Seat is adjusting during driving. Moving between presets. Setting position 1 automatically all the way forward. Heat in the seat turning on.

Look up ODI 11425049 at NHTSA ↗

Air Bags
6122.0%
ODI 10139951

CONSUMER HAS CONTINUOUS PROBLEMS WITH AIR BAG READINESS LIGHT. LIGHT WILL REMAIN ON FOR LONG PERIODS OF TIME . *TS THE CONSUMER WAS CONCERNED THAT THE AIR BAGS MAY OR MAY NOT DEPLOY. *JB

Look up ODI 10139951 at NHTSA ↗

7427.5%
ODI 10176342 · 15,500 mi

MY NEW CADILLAC CTS (PURCHASED IN 3/06) WAS T-BONED. NO AIR BAGS DEPLOYED...I HAVE BEEN EXPERIENCING MAJOR BACK AND LEG PAINS OF WHICH THE DOCTOR SAID COULD BE RELATED TO FAILURE OF AIR BAG TO DEPLOY. MY CAR WAS FIXED BY A LOCAL CADILLAC DEALERSHIP AND THEY HAVE FAILED REPEATEDLY TO ANSWER OUR CONCERNS. WE CONTACTED CADILLAC AND HAVE HAD NO ONES ATTENTION. *JB

Look up ODI 10176342 at NHTSA ↗

5826.7%
ODI 10198934

AFTER STARTING UP MY CAR (A 2007 CADILLAC CTS) AND ATTEMPTING TO GO IN REVERSE, IT STALLED IN MY DRIVEWAY AND BEGAN TO ROLL DOWN THE HILL. I TRIED TO BRAKE AND TO STEER THE CAR, BUT IT WOULD NOT RESPOND. I ALSO NOTICED THAT MY TRACTION ENGAGED LIGHT WAS ON. I ENDED UP SLIDING INTO THE RETAINING WALL AND CONTINUED DOWN THE HILL UNTIL I CRASHED INTO THE BRICK PILLAR OF MY GARAGE. MY AIRBAGS DID NOT DEPLOY AND ONSTAR DID NOT RESPOND TO THE CRASH. I SUSTAINED INJURIES ENDED UP IN THE ER. THE LOCAL GM DEALER COULD NOT FIND ANYTHING WRONG WITH M…

Look up ODI 10198934 at NHTSA ↗

126.9%
ODI 10545171 · 65,000 mi

WHILE I WAS A PASSENGER RIDING ON A MAJOR INTERSTATE, IN THE RIGHT FRONT PASSENGER SEAT, THE AIR BAG LIGHT (ON/OFF) ON THE DASH/CONSOLE TURNED FROM THE "ON" STATUS TO THE "OFF" STATUS. AFTER STOPPING WE FOLLOWED ONSTAR'S DIRECTIONS TO TURN OFF IGNITION AND RESTART THE VEHICLE AND SIT IN THE PASSENGER SEAT ONCE AGAIN. THE AIR BAG LIGHT STAYED IN THE "OFF" STATUS. WE TURNED THE VEHICLE OFF AND RESTARTED ONCE AGAIN. THIS TIME WHEN I SAT IN THE PASSENGER SEAT THE AIR BAG LIGHT CHANGED TO THE "ON" STATUS. THE FOLLOWING WEEK, MY MOTHER WAS A PASSENG…

Look up ODI 10545171 at NHTSA ↗

137.8%
ODI 10573385 · 37,000 mi

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE "SERVICE AIR BAG" LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED. BOTH THE DEALER AND MANUFACTURER HAVE BEEN MADE AWARE OF THIS RECURRING FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V582000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000. THE CURRENT MILEAGE WAS 40,000.

Look up ODI 10573385 at NHTSA ↗

1623.9%
ODI 10434491

2010 CADILLAC CTS. CONSUMER STATES PROBLEM WITH BRAKES *TGW THE CONSUMER STATED SHE BEGAN HAVING PROBLEMS WITH THE BRAKES ONE WEEK AFTER PURCHASING THE VEHICLE. THE BRAKES WERE ALLEGEDLY REPLACED IN MARCH 2010. ALSO, THE DRIVER'S AIR BAG COMPARTMENT BECAME LOOSE AND HAD TO BE REPAIRED SEVERAL TIMES. IN JANUARY 2011, THE CONSUMER BECAME LOCKED INSIDE THE VEHICLE. THE PROBLEM WAS FIXED IN MAY 2011. *JB

Look up ODI 10434491 at NHTSA ↗

2322.8%
ODI 10462922 · 13,675 mi

WAS DRIVING VEHICLE IN SPORTING MANNER WHEN THE SIDE CURTAIN AIR BAGS DEPLOYED AND THE SEAT BELT PRETENSIONERS FIRED. THERE WAS ABSOLUTELY NO ROLL OVER IMMINENT. SAFETY DEVICES WENT OFF COMPLETELY UNNECESSARILY. *TR

Look up ODI 10462922 at NHTSA ↗

57.7%
ODI 10595956 · 12,500 mi

VEHICLE WAS AT COMPLETE STOP IN CONGESTED TRAFFIC. DRIVER HAD TRANSMISSION IN DRIVE AND FOOT ON BRAKE. VEHICLE WAS APPROXIMATELY 5 FEET FROM VEHICLE DIRECTLY AHEAD. VEHICLE WAS STRUCK FROM BEHIND BY A LARGE SUV CAUSING VEHICLE TO COLLIDE WITH VEHICLE DIRECTLY AHEAD. VEHICLE WAS DECLARED A TOTAL LOSS. VEHICLE REAR RAILS WERE DEFORMED BY FORCE OF IMPACT. DRIVER OF VEHICLE WAS THROWN FORWARD, AND THEN BACKWARD, WITH SUFFICIENT FORCE TO EXPERIENCE INJURY TO NECK AND SHOULDERS. DRIVER SEAT BELT LOCKED TO REDUCE BODY MOVEMENT RESULTING IN BRUISES TO …

Look up ODI 10595956 at NHTSA ↗

1115.1%
ODI 10561336 · 3,000 mi

TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT WAS DRIVING 15 MPH WHEN ANOTHER VEHICLE CRASHED INTO HER REAR. THE CONTACT ATTEMPTED TO APPLY THE BRAKES, BUT THE VEHICLE DID NOT RESPOND. ADDITIONALLY, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT SHE BECAME PINNED IN THE VEHICLE BECAUSE THE DRIVER'S SEAT COLLAPSED, CAUSING SPINAL INJURIES TO THE CONTACT. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY R…

Look up ODI 10561336 at NHTSA ↗

42.7%
ODI 10782540 · 6,000 mi

TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD, NECK, AND KNEES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE…

Look up ODI 10782540 at NHTSA ↗

00.0%

No examples available for this selection.

26.5%
ODI 11645131 · 49,790 mi

The contact's relative owns a 2016 Cadillac CTS. The contact stated that while driving at approximately 40 MPH, the passenger's side air bag warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the front passenger's side air bag inflator needed to be replaced. The dealer informed the contact that the VIN was not included in a related recall and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA …

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27.4%
ODI 11648358

Passenger sensing device for the passenger seat is failing intermittently. Service airbag light is coming on periodically, and, when it does, the passenger "Airbag ON" light fails to illuminate even if a passenger over 100 lbs is in the seat. This is a long recurring issue with all GM cars where the sensing pad goes bad.

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112.5%
ODI 11655332

The airbag system failed to deploy during a single-vehicle accident in which the car left the service road and struck a tree. The vehicle sustained significant front-end damage. The driver lost consciousness or experienced disorientation and was unable to recall the events leading up to or immediately following the accident. The lack of airbag deployment increased the risk of serious injury, especially due to the vehicle impacting a tree and being lodged several feet off the road in the woods. Although there were no major injuries in this case…

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00.0%

No examples available for this selection.

Power Train
279.7%
ODI 10150571 · 400 mi

EVENTS LEADING TO FAILURE: NO ABUSE, NO TIRE BURNING. VEHICLE USED FOR COMMUTING AND JOB RELATED PURPOSES. PROBLEMS & RESOLUTIONS: 7/11/2005 7/18/2005 PROBLEM SHIFTING - DEALER COULD NOT VERIFY SUNROOF RATTLING - DEALER COULD NOT VERIFY RIGHT-REAR SAIL PANEL BROKEN - WARRANTY REPAIRED PIXELS BURN ON NAV SCREEN - NAV UNIT REPLACED WHEELS SCRATCHED - DEALER PAID FOR REPAIR FRONT PANEL LOOSE - REPLACED LOOSE PANEL 7/25/2005 7/27/2005 LEFT-REAR PANEL BROKEN - WARRANTY REPAIRED COMPETITION MODE NOT WORKING - WARRANTY REPAIRED DAS…

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2810.4%
ODI 10156917 · 1,487 mi

1. WAS DRIVING MY BLACK 2006 CTS V WITH 1,486 MILES ON IT HOME FROM GETTING FOOD WHEN IT STOPPED WORKING. I TURNED THE CAR OFF AND TRIED TO MAKE IT GO. IT WOULDN'T GO. HAD THE CAR TOWED TO CRESTVIEW CADILLAC. 2. THE DEALER SAID THAT MY REAR DIFFERENTIAL FAILED. THEY CLAIM THAT I MUST HAVE BEEN DRAG RACING THE CAR WHICH I HAVE NEVER DONE EVEN ONCE. THEY CLAIM TO HAVE FOUND TRACTION COMPOUND AND THEY ARE TELLING ME THAT MY TIRES ARE NEAR BALD. 3. DEALER WOULD NOT WARRANTY THE CAR. THEY HAD TO REPLACE THE REAR DIFFERENTIAL AND THE RIGHT AXLE. *…

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198.8%
ODI 10231070

THIS LETTER IS PLEADING TO BE RELEASED FROM LEASE AGREEMENT AND REFUNDED THE MONEY INVESTED IN MY CAR. I?M NO LONGER HAPPY WITH THE QUALITY OF THE CADILLAC CTS AND THE NUMBER OF RECALLS ASSOCIATED WITH THESE VEHICLES. IN ESSENCE, I HAVE BEEN LEASED TWO NEW VEHICLES THAT WERE LEMONS ACCORDING TO LEMON LAWS IN THE STATE OF VIRGINIA. I HAVE HAD THE SAME SAFETY PROBLEM REPAIRED MORE THAN THREE TIMES WITH BOTH CARS. AT THIS POINT, I AM TRULY NERVOUS TO DRIVE MY CAR, MORE SO AFTER READING THE MANY REPORTS OF PEOPLE EXPERIENCING CAR FIRES, SUDDENLY …

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169.1%
ODI 10484538 · 56,440 mi

I WAS TRAVELING AT 25MPH WHEN THERE WAS A SUDDEN VERY LOUD EXPLOSIVE/GRINDING NOISE(IT BROUGHT PEOPLE RUNNING OUT OF ADJACENT BUILDINGS). I HIT MY BRAKES IMMEDIATELY, BUT THE NOISE CONTINUED UNTIL I PUT IT INTO PARK. I EXITED THE CAR AND UNDER THE REAR AXLE OF MY VEHICLE WERE MULTIPLE LARGE BOLTS AND SCREWS LINED UP IN A ROW. THE VEHICLE WAS TOTALLY DISABLED, AND SUBSEQUENTLY WAS TOWED TO THE DEALER. THEY DETERMINED THAT ALL THE REAR AXLE BOLTS JUST FELL OUT AT ONCE.THERE WAS NO OTHER DAMAGE FOUND TO THE VEHICLE. MY CONCERNS REMAIN AS TO "WHY …

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2213.2%
ODI 10266317 · 45 mi

WHEN DRIVING A 2009 CADILLAC CTS THE CAR GENERATES A DRONE, BOOM AND VIBRATION. THIS HAPPENS WHEN ACCELERATING TO OR DRIVING AT HIGHWAY SPEEDS. I BOUGHT THE CAR NEW AND THERE HAS BEEN A PROBLEM HAS BEEN WITH THIS CAR SINCE I TOOK DELIVERY FROM THE CADILLAC DEALER. GM HAS ISSUED A SERVICE BULLETIN (#08-07-30-044B) TO INSTALL RUBBER INSULATORS AND REPROGRAM THE TRANSMISSION CONTROL MODULE. THIS "FIX" DID NOT HELP. IT ONLY MOVED THE ONSET OF THE VIBRATION TO A HIGHER RPM/SPEED. WHEN THE VIBRATION OCCURS THE CAR DOES NOT FEEL SAFE. I AM NOT SURE IF…

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811.9%
ODI 10360085 · 1,819 mi

TL*THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT WHEN SHE DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WAS SLOW TO ACCELERATE. AFTER A FEW SECONDS, THE VEHICLE WOULD MOVE FORWARD AS IF IT HAD BEEN REAR-ENDED AND THEN THE SPEED WOULD INCREASE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DETERMINED. THE TRANSMISSION FLUID, PISTON, FILTER AND FUEL KIT WERE REPLACED BUT THE FAILURE OCCURRED. THE CONTACT CALLED THE MANUFACURER WHO TOOK A COMPLAINT AND S…

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2019.8%
ODI 10479441 · 23,698 mi

WHILE HAVING THE OIL CHANGED AT THE DEALER, THE DRIVE SHAFT SNAPPED IN TWO. THIS HAPPENED WHEN A TECHNICIAN WAS MOVING THE CAR AFTER THE SERVICE WAS COMPLETED. ALUMINUM DRIVE SHAFT SNAPPED AT A CIRCUMFERENTIAL WELD IN DRIVE SHAFT PIPE. *TR

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34.6%
ODI 10787838 · 43,000 mi

WHILE DRIVING THE VEHICLE I HAVE EXPERIENCED ISSUES WITH THE AUTOMATIC TRANSMISSION ISSUE WHEN THE VEHICLE SHIFTS GEARS. THE CAR WILL VIBRATE WHEN ATTEMPTING TO SHIFT GEARS AND CAUSE ME TO OCCASIONALLY HAVE TO SLOW DOWN OR SPEED UP IN ORDER FOR THE TRANSMISSION TO SHIFT INTO THE NEXT GEAR. THE ISSUE IS REFLECTING IN THE RPM GAUGE, WHICH WHEN THIS PROBLEM OCCURS THE RPMS APPEAR TO BOUNCE UP AND DOWN UNTIL THE GEARS FULLY ENGAGE. I HAVE EXPERIENCED THIS ISSUE WHILE ATTEMPTING TO MERGE ONTO THE HIGHWAY WHERE THE CAR WILL VIBRATE WHILE UPSHIFTING A…

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1317.8%
ODI 10494477 · 150 mi

EXTREME LOSE STEERING, WAY TO LOSE CANT FEEL THE ROAD, ALSO THE TRANSMISSION IS NOT SHIFTING RIGHT IT HAS A DELAY THEN SHIFTS VERY HARD. THE CAR IS VERY HARD TO DRIVE. *TR

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7551.4%
ODI 10585613

I WAS DRIVING A 2014 CADILLAC CTS ON 04/27/14, IN FREMONT, CA. VEHICLE CONFIGURATION: 2014 CTS 3.6L RWD PERFORMANCE. VIN, TO THE BEST OF MY KNOWLEDGE: 1G6AS5S39E0[XXX] THE INCIDENT OCCURRED AT APPROXIMATELY 11AM. THE PLANNED TRAVEL ROUTE WAS AS FOLLOWS: FREMONT CADILLAC, 5939 AUTOMALL PKWY, FREMONT, CA ||| NW ON BOYCE ROAD ||| N ON STEVENSON BLVD ||| INTERSTATE-880S ||| EXIT AUTOMALL PKWY ||| FREMONT CADILLAC. I TRAVELED NORTH ON STEVENSON BLVD AND THEN HEADED FOR THE ONRAMP FOR INTERSTATE 880-SOUTH. WHEN I APPROACHED THE…

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1531.9%
ODI 10944214 · 15,100 mi

THE VEHICLE ACCELERATED ON ITS OWN WHEN IT WAS IN PARK, WITH THE EMERGENCY BRAKE ENGAGED, AND THE ENGINE WAS TURNED OFF. HOME SECURITY CAMERA CAPTURED THE ENTIRE INCIDENT ON FILM. WOULD BE HAPPY TO PROVIDE THE NHTSA WITH THE FOOTAGE.

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929.0%
ODI 10992913 · 100 mi

TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT A LOW RATE OF SPEED OR STOPPING, THE VEHICLE MADE A CLANKING SOUND AND JERKED WITH A LOUD NOISE. WHILE SHIFTING GEARS AUTOMATICALLY, A LOUD WIND NOISE COULD BE HEARD THROUGH THE DOOR JAMS OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. ALSO, THE INSTRUMENT PANEL LIGHTS WOULD FADE IN AND OUT WITHOUT WARNING, THE OUTSIDE TEMPERATURE DISPLAY WAS INCORRECT, AND A TAPPING NOISE COULD BE HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO RYDELL CHEVROLET BUICK GMC CADILLAC OF GRAND FORKS (L…

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829.6%
ODI 11222338 · 35,000 mi

CAR HAS LOCKED IN 2ND OR 3RD GEAR TWO DIFFERENT TIMES, BOTH AFTER LONG DRIVES (2+ HOURS AT HIGHWAY SPEEDS) AND WOULD NOT DOWNSHIFT INTO 1ST TO STOP MOVEMENT. THE FIRST TIME WAS A STOP LIGHT AND ALMOST CAUSED AN ACCIDENT, THE SECOND TIME WAS IN MY DRIVEWAY AND ALMOST HIT THE HOUSE. GOOD BRAKES ARE THE ONLY THING THAT SAVED ME. BOTH TIMES, THE VEHICLE SHIFTED TO 1ST WITH A LOUD BANG. TRANSMISSION ALSO JERKS THE CAR FORWARD FROM THE STOPPED POSITION WHEN ENGINE STARTS AT A STOP SIGN OR LIGHT (WHEN AUTO-START./STOP IS ENABLED).

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337.5%
ODI 11404668 · 12,300 mi

I WAS DRIVING MY 2018 CADILLAC CTS BETWEEN 50-60MPH AND I LIGHTLY TAPPED ON THE GAS AND THE CAR STARTED SHAKING AND VIBRATING. FELT LIKE IT COULD BE A TRANSMISSION OR A ENGINE MISFIRE. MY CARS TRANSMISSION ALSO SHIFTS VERY VERY ROUGH KINDLY JERKY WHICH CREATES A UNSAFE ENVIRONMENT WHILE IN MOTION. THIS IS A CONSISTENT ISSUE AND WITH MY CAR AND ONLY HAVING 12,000 MILES ON IT I FIND REALLY CONCERNING. THIS VIBRATION ONLY HAPPENS BETWEEN 50-60MPH AND THE ROUGH TRANSMISSION SHIFTING HAPPENS AS I DRIVE IT ALONG WITH VIBRATIONS ARE COMING FROM THE E…

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330.0%
ODI 11472390

The vehicle hard shifts in low gear and at low speeds. The hard shifting makes the car hard to handle in slow speed situations such as parking lots. Because the car lurches forward unexpectedly, it poses a safety concern toward nearby pedestrians.

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Engine
248.7%
ODI 10458685

TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE CONSUMED OIL AT AN EXCESSIVE RATE OF TWENTY QUARTS PER MONTH. THE CONTACT ALSO STATED THAT THE CHECK ENGINE LIGHT CONSTANTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS CONSUMING OIL AT A NORMAL RATE. THERE WERE NO OIL LEAKS COMING FROM THE VEHICLE. THE DEALER SUGGESTED PERFORMING AN OIL CONSUMPTION TEST, BUT THE TEST WAS NOT PERFORMED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN …

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2810.4%
ODI 10477258 · 125,000 mi

TIMING MAKING A CHATTER NOISE. *TR

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2210.1%
ODI 10465798 · 82,000 mi

MY HUSBAND AND I HAVE BEEN WORKING WITH HILL CADILLAC, FC KERBECK AND GM PROTECTION PLAN TO RESOLVE OUR REPAIR ISSUES. THE INFORMATION WE HAVE RECEIVED IS THAT THE TIMING CHAIN NEEDS TO BE REPLACED. WE PAID FOR ADDITIONAL WARRANTIES WHEN WE PURCHASED OUR CADILLAC IN 2010. OUR TIMING CHAIN WAS REPLACED IN AUGUST 2011 AND NOW ARE BEING TOLD THAT THERE IS NO OIL IN OUR CAR AND WE NEED REPAIRS THAT COST OVER $2000.00. MY HUSBAND AND I DO NOT HAVE THAT KIND OF MONEY INSTANTLY. WE HAVE PROVIDED DOCUMENTATION OF TIMELY OIL CHANGES AND UP TO DATE …

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2212.6%
ODI 10471971 · 44,200 mi

ALTHOUGH I LOVED THE CAR OVERALL AT THE TIME I DECIDED TO OWN, , MY DREAM CAR CADILLAC CTS HAS TURNED INTO MY DREAM NIGHTMARE. CADILLAC CTS 3.6 2008 WHEN I GET ON IT A LITTLE BIT ACCELERATION IT MAKES A SOUND THAT SOUNDS LIKE ALL AIR LEAKS INSIDE THE CAR. THE DEALER WAS REPORTED EVER SINCE MY FIRST EARLY VISIT TO SERVICE CENTER BUT IT'S ONLY DURING MY LAST VISIT TO THE DEALER THEY MENTIONED GM HAS SANCTIONED APPROVAL IE. AT THE TIME THE ODOMETER READS 65000KM? STRANGE! THE DOOR LOCKS ARE TERRIBLE?DESPITE RECTIFYING; TIME AND AGAIN BY …

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4929.3%
ODI 10548806 · 114,000 mi

GM 3.6L TIMING CHAIN STRETCH WITHOUT WARNING. HAD IT FAILED AT SPEED, IT COULD HAVE BEEN A DANGEROUS SITUATION. *TR

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1014.9%
ODI 10558405 · 24,766 mi

SINCE PURCHASING THIS CERTIFIED PRE-OWNED VEHICLE, I HAVE NOTICED THAT THE CAR'S ENGINE HAS AN INTERMITTENT TENDENCY TO SUDDENLY REV OR IDLE VERY HIGH WHILE MY FOOT IS ON THE BRAKE AND I AM IN THE PROCESS OF SLOWING DOWN, STOPPING, OR PULLING INTO A PARKING APACE. THE CAR LURCHES FORWARD AND IS ONLY CONTROLLED DURING THOSE TIMES BY APPLYING A GREAT DEAL OF PRESSURE ON THE BRAKE UNTIL THE IDLE RETURNS TO NORMAL AND THE CAR STOPS TRYING TO LURCH FORWARD. I HAVE TAKEN THE CAR BACK TO THE SERVICE DEPT. OF THE DEALERSHIP EACH TIME (AT LEAST FIVE…

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1312.9%
ODI 10492173 · 21,000 mi

THE SUPERCHARGER STARTED TO MAKE A NOISE WHICH SOUNDED LIKE MARBLES. IT NOW IS GETTING LOUDER SOUNDING LIKE IT IS GOING TO FALL OFF. IT IS A CTS-V. *TR

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69.2%
ODI 10458437 · 6,050 mi

I TOOK MY CAR THROUGH A CAR WASH AND AFTERWARDS, THE TRACTION CONTROL SYSTEM INDICATED A FAILURE ON THE DASH WARNING LIGHT. AT THE SAME TIME THE ENGINE LOST SIGNIFICANT POWER, AND I'M TOLD BY THE DEALER THAT THIS IS DUE TO INHIBITING HALF OF THE INJECTORS IF THE TC SYSTEM FAILS. THE TC SYSTEM "HEALED ITSELF" AFTER THE CAR DRIED OUT FOR A DAY AND THIS IS NOT THE FOCUS OF MY COMPLAINT. ANYONE CAN DRIVE A CAR SAFELY WITHOUT A TRACTION CONTROL SYSTEM IN OPERATION, HOWEVER, A NON-RESPONSIVE ENGINE DUE TO THE PROGRAMMED SHUTDOWN OF HALF OF THE I…

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79.6%
ODI 10592548

ON 8/9/13 DURING A LANE CHANGE ON THE HIGHWAY UNDER ACCELERATION THE CAR DOWNSHIFTED AND THE RPM WENT HIGH AND THE CAR HAD NO POWER AND SEEMED TO JUST COAST. I LET OFF THE GAS TO LET THE ENGINE RPMS COME BACK DOWN AND I CHECKED THE AUTOMATIC SHIFTER TO MAKE SURE IT WAS STILL IN DRIVE (AND IT WAS). WHEN THE ENGINE RPMS CAME DOWN THE POWER ALSO CAME BACK TO THE WHEELS. I HAVE EXPERIENCED A RANDOM SHUDDER IN THE CAR UNDER LIGHT THROTTLE WHEN THE AUTOMATIC TRANSMISSION IS SHIFTING (SUCH AS IN TRAFFIC) BOTH PRIOR TO AND AFTER THIS EVENT. THE DEA…

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96.2%
ODI 10762223 · 17,000 mi

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

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48.5%
ODI 11322127

ENGINE SOUNDS LIKE A TRUCK, WHILE DRIVING. JUST PURCHASED THE VEHICLE. 30,000 MILES ON ODOMETER.

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412.9%
ODI 10871967 · 900 mi

THE AUTO STOP/START CANNOT BE SAFE. I ALMOST GOT T-BONED IN MY FIRST SEVERAL HUNDRED MILES IN A NEW CAR WITH THIS FEATURE. I WAS AT A COMPLETE STOP AND NEEDED TO MAKE A LEFT ACROSS TRAFFIC. I DID NOT REALIZE THE DELAY WOULD BE THAT GREAT AND ALMOST GOT T-BONED TURNING ACROSS TRAFFIC. THE ENGINE HESITATES WHEN YOU'RE STOPPED AND MOVING FROM THE BRAKE TO THE GAS. THIS FRACTION OF A SECOND HAS TO MAKE A DIFFERENCE...THE ONLY THING HAS TO BE WHETHER IT IS SIGNIFICANT. WHEN TURNING LEFT ACROSS TRAFFIC (T-BONE) OR TURNING RIGHT INTO TRAFFIC (RE…

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13.7%
ODI 11688656

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches b…

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112.5%
ODI 11404668 · 12,300 mi

I WAS DRIVING MY 2018 CADILLAC CTS BETWEEN 50-60MPH AND I LIGHTLY TAPPED ON THE GAS AND THE CAR STARTED SHAKING AND VIBRATING. FELT LIKE IT COULD BE A TRANSMISSION OR A ENGINE MISFIRE. MY CARS TRANSMISSION ALSO SHIFTS VERY VERY ROUGH KINDLY JERKY WHICH CREATES A UNSAFE ENVIRONMENT WHILE IN MOTION. THIS IS A CONSISTENT ISSUE AND WITH MY CAR AND ONLY HAVING 12,000 MILES ON IT I FIND REALLY CONCERNING. THIS VIBRATION ONLY HAPPENS BETWEEN 50-60MPH AND THE ROUGH TRANSMISSION SHIFTING HAPPENS AS I DRIVE IT ALONG WITH VIBRATIONS ARE COMING FROM THE E…

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220.0%
ODI 11425049

Seat is adjusting during driving. Moving between presets. Setting position 1 automatically all the way forward. Heat in the seat turning on.

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Service Brakes
227.9%
ODI 10485873 · 84,000 mi

WHILE PULLING INTO A PARKING SPOT WITH THE WHEELS TURNED SHARPLY, THE BRAKING BECAME ROUGH AND THE CAR WOULD NOT STOP WITHOUT SIGNIFICANT PRESSURE ON THE BRAKE PEDAL. THIS WAS THE 5TH TIME THIS HAS HAPPENED. EACH TIME IT OCCURS AT LOW SPEED WHEN THE WHEEL IS TURNED SHARPLY. BRAKE INDICATOR LIGHTS DO NOT GO ON. I HAVE COME VERY CLOSE TO HITTING OTHER CARS WHEN THIS OCCURS. MY REPAIR MAN HAS NOT BEEN ABLE TO IDENTIFY A PROBLEM. *TR

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4014.9%
ODI 10474583 · 35,000 mi

TURNING SHARP RIGHT AT ABOUT 2 MPH TO PULL INTO A PARKING SPACE IN A GARAGE. APPLIED BRAKES AND CAR KEPT MOVING. HAD TO STOMP ON THE BRAKES WITH ALL MY MIGHT TO STOP THE CAR FROM HITTING A WALL. NO POWER BRAKING AT ALL. *TR

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3616.6%
ODI 10461266 · 30,000 mi

MY CAR HAS BEEN CONFIRMED THAT THE FRONTAL SENSOR/CONTROL MODULE DOES NOT WORK AGAIN. I HAD IT ONCE REPAIRED DUE TO A RECALL, I BELIEVE IN 2009. NOW IN 2012, I AM HAVING ANOTHER ISSUE WITH THE PASSENGER AIRBAG MODULE, IN WHICH NEEDS TO BE REPLACED (BEEN CONFIRMED BY DEALER). THIS PART SENSES IF THE PASSENGER IS SITTING IN THE CAR. THE LIGHT IS ON TELLING ME THE PASSENGER AIRBAG NEEDS SERVICE. MY BRAKES ARE NEW AND HAVE BEEN RECENTLY REPLACED, 2 MONTHS AGO, BUT THERE IS AN ISSUE WITH STEPPING ON THE BRAKES. WHEN I DO I SLIDE AND THERE IS AN …

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116.3%
ODI 10533143 · 122,538 mi

WHILE TRYING TO PARK, THE STEERING WHEEL BECOMES STIFF. I TOOK IT TO THE DEALER TO CORRECT PROBLEM AND IT COST ME $2,558.35 TO REPLACE STEERING PUMP AND TO GET A WHEEL ALIGNMENT. A WEEK LATER I HAD TO TAKE THE CAR BACK TO THE DEALER FOR NOISES AFTER APPLYING THE BRAKES AND THEY HAD TO REPLACE BOTH CONTROL ARMS AND STABILIZER LINKS TO CORRECT PROBLEM. THAT JOB COST ME $1,362.93. IN APRIL 2013, MY FRONT PASSENGER DOOR HANDLE DIDN'T OPEN FROM THE OUTSIDE. THE DEALER HAD TO REPLACE THE INSIDE DOOR HANDLE HOUSING SPLIT, TRIM PAD AND HANDLE HOUSIN…

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84.8%
ODI 10502208 · 34,000 mi

AT FIRST, THE CAR WASN'T RUNNING STRAIGHT. WHEN I DROVE STRAIGHT ON AN INTERSTATE, THE STEERING WHEEL WAS ABOUT FIVE DEGREES CLOCKWISE. THEREFORE, I WENT TO THE LOCAL CADILLAC DEALER, [XXX], FOR A WHEEL ALIGNMENT. AFTER THE ALIGNMENT, THE CAR RAN PRETTY GOOD, UNTIL IT RAN OVER A SMALL BUMP ON THE ROAD. WHEN I RAN OVER THE BUMP, THE CAR SUDDENLY RAN TOWARD THE RIGHT. I TRIED TO TURN LEFT, BUT IT DIDN'T WORK FOR ABOUT HALF A SECOND. AFTER HALF A SECOND, I CONTROLLED THE CAR, AND IT WORKED FINE. I MADE AN U TURN, AND WENT TO THAT PLACE AGAIN, AND …

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57.5%
ODI 10472397 · 21,877 mi

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT BACKED OUT OF THE DRIVEWAY, PLACED THE VEHICLE IN DRIVE, WHEN IT SUDDENLY ACCELERATED INDEPENDENTLY. THE CONTACT DEPRESSED THE BRAKE PEDAL CONTINUOUSLY UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THE CONTACT THAT THE POWER BRAKE BOOSTER AUXILIARY PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. IMMEDIATELY AFTER THE REPAIR, THE FAILURE RECURRED. THE TECHNICIANS INSPECTED THE VEHICLE AND ADVISED THE CONTAC…

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65.9%
ODI 10515504 · 6,000 mi

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, HE APPLIED THE BRAKES AND NOTICED A VIOLENT VIBRATION IN THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE BRAKE DRUMS WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE DRUMS AND BRAKES WERE REPLACED THREE DIFFERENT TIMES BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. *TR

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710.8%
ODI 10550753 · 10,000 mi

TL* THE CONTACT OWNS A 2012 CADILLAC CTS. THE CONTACT STATED THAT THE BRAKE PEDAL AND THE ACCELERATOR PEDAL WERE TO CLOSE TOGETHER UNLIKE NORMAL PEDALS. THE DEALER ADVISED THAT THEY COULD NOT CORRECT THE PEDALS BEING CLOSE TO EACH OTHER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 10,000.

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68.2%
ODI 10561336 · 3,000 mi

TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT WAS DRIVING 15 MPH WHEN ANOTHER VEHICLE CRASHED INTO HER REAR. THE CONTACT ATTEMPTED TO APPLY THE BRAKES, BUT THE VEHICLE DID NOT RESPOND. ADDITIONALLY, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT SHE BECAME PINNED IN THE VEHICLE BECAUSE THE DRIVER'S SEAT COLLAPSED, CAUSING SPINAL INJURIES TO THE CONTACT. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY R…

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32.1%
ODI 10782540 · 6,000 mi

TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD, NECK, AND KNEES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE…

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714.9%
ODI 11072069 · 31,674 mi

WENT TO PULL INTO A PARKING SPOT, HIT THE BRAKE, THE CAR SPED UP HITTING ANOTHER PARKED CAR. I HAD A PROBLEM YESTERDAY, PUT CAR IN CRUISE CONTROL(50 MPH) ON THE HIGHWAY, WENT TO BRAKE TO TURN, CRUISE CONTROL WOULD NOT DISCONNECT, HAD TO SHUT THE SYSTEM OFF MANUALLY. SIMILAR PERIODIC PROBLEMS IN THE PAST.

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13.2%
ODI 11307353 · 43,000 mi

THE CAR CAUGHT ON FIRE WHILE DRIVING IN NYC AT SPEEDS OF 10-20 MPH FIRST THE CAR STARTED TO SMOKE IN THE FRONT HOOD WHILE TURNING LEFT ON 5TH AVENUE. I GOT OUT OF THE CAR AND THE CAR WAS ON FLAMES. I HAVE A DASH CAMERA AND IPHONE FOOTAGE OF THE INCIDENT. I BOUGHT THIS CAR FROM AN AUTHORIZED CADILLAC DEALERSHIP IN JUNE 2019 AND THE CAR CAUGHT ON FIRE ON CHRISTMAS DAY 2019

Look up ODI 11307353 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Steering
124.3%
ODI 10344582 · 72,000 mi

MY 2005 CADILLAC CTS APPEARS TO HAVE A PROBLEM WITH THE POWER-ASSISTED STEERING. THE CAR PULLS TO THE RIGHT, AND IS DIFFICULT TO STEER TOWARD THE RIGHT. ALSO, ONCE TURNED BY MANUAL FORCE, THE WHEEL SOMETIMES DOES NOT SPIN BACK INTO PROPER POSITION. THIS MAKES TURNING IN TIGHT PLACES AND PARKING EXTREMELY DIFFICULT. I AM THE THIRD OWNER OF THIS CAR; I HAVE TAKEN IT BACK TO THE DEALER FROM WHOM I PURCHASED IT MULTIPLE TIMES WITH THIS COMPLAINT; BUT THEY TELL ME EACH TIME THAT I AM SIMPLY NOT STRONG ENOUGH TO TURN THE WHEEL PROPERLY. THE COND…

Look up ODI 10344582 at NHTSA ↗

31.1%
ODI 10582859

FATAL CAR CRASH RESULTED IN DEATH OF DRIVER (ONLY PERSON IN THE AUTOMOBILE). HISTORY OF SERVICE BRAKES HYDRAULIC PROBLEM ON THE 2006 CADILLAC CTS--PRESSING BRAKE PEDAL AND LUNGING OR SUDDEN ABNORMAL ACCELERATION WITH LOSS OF STEERING. *TT

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136.0%
ODI 10228123 · 100 mi

CONTROL OF VEHICLE AND HANDLING DIFFICULT. *TR

Look up ODI 10228123 at NHTSA ↗

137.4%
ODI 10257986 · 100 mi

VIBRATION IN CAR ABOVE 62 MILES PER HOUR. STEERING WHEEL SHAKES IN YOUR HANDS. TAKEN TO DEALER TWICE THEY HAVE ROTATED AND BALANCED TIRES TWICE NO IMPROVEMENT. *TR

Look up ODI 10257986 at NHTSA ↗

127.2%
ODI 10323183

2009 CADILLAC CTS *GR THE CONSUMER STATED FROM TIME TO TIME, WHILE WAITING FOR A RED LIGHT TO CHANGE WITH HIS FOOT ON THE BRAKE, THE VEHICLE WOULD SUDDENLY SURGE INTO THE INTERSECTION ALMOST CAUSING AN ACCIDENT OR WHEN PARKING AND SHIFTING FROM REVERSE INTO DRIVE, THE VEHICLE WOULD SUDDENLY SURGE FORWARD. THE CONSUMER HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE CONSUMER ALSO STATED THE STEERING WHEEL LOCKED WHICH MADE IT IMPOSSIBLE FOR HIM TO TURN THE IGNITION ON. ON THREE OCCASIONS, HE…

Look up ODI 10323183 at NHTSA ↗

57.5%
ODI 10576363 · 45,000 mi

ON 6 JUNE, 2013 WHILE DRIVING ON M59 IN MICHIGAN AND APPLYING THE BRAKES, MY KNEE MADE CONTACT WITH THE REMOTE FOB, CAUSING THE IGNITION KEY TO MOVE FROM THE "ON" POSITION TO "ACCESSORY" MODE. THE ENGINE STOPPED RUNNING AND I HAD TO STEER AND BRAKE THE VEHICLE WITHOUT POWER ASSIST TO THE SHOULDER OF THE ROAD. I PUT THE VEHICLE IN PARK AND RESTARTED WITHOUT INCIDENT. THE SAME SITUATION OCCURRED IN JANUARY 2014 WHILE DRIVING ON I-75 TO FLORIDA. IN BOTH CASES I INFORMED MY DEALER (LAFONTAINE CADILLAC IN HIGHLAND, MICHIGAN). THE RESPONSE WAS THAT …

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1110.9%
ODI 10448466 · 500 mi

WHILE IN REVERSE, FRONT STEERING SEAMS TO SKIP. IT FEELS LIKE A 4WD. I TOOK IT TO AN AUTHORIZED DEALER AND THEY TOLD ME IT WAS NORMAL. THEY EVEN SHOWED ME A BULLETIN FROM GM THAT EXPLAINED THE PROBLEM WAS NORMAL AND TO DO NO REPAIRS. AFTER DRIVING 15,000 MILES, IT HAS STEADILY GOTTEN WORSE. I TOOK IT IN AGAIN. AGAIN THEY TOLD ME IT WAS NORMAL. WHILE THERE, THEY TRIED TO SELL ME NEW TIRES BECAUSE MY REAR TIRES ARE BALD. THEY SAID IT WAS FROM HIGH SPEED STARTS. I EXPLAINED THAT A 73 YEAR OLD PERSON(MY WIFE) IS NOT OUT DRAG RACING AND THERE FOR, …

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46.2%
ODI 10500932 · 30 mi

TL* THE CONTACT OWNS A 2012 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AND TURNING THE STEERING WHEEL, THE CONTACT HEARD A KNOCKING SOUND AS THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE HE WAS INFORMED THAT THERE WAS NO REMEDY AVAILABLE FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 16,000.

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1013.7%
ODI 10502504 · 1,500 mi

TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STARTED TO VEER TO THE RIGHT. THE CONTACT MENTIONED THAT THE VEHICLE WAS MAKING AN ABNORMAL CLUNKING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE STEERING COLUMN WAS REPLACED BUT DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS NOT FURTHER REPAIRED.…

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138.9%
ODI 10749325 · 8,900 mi

TURNED CAR ON AFTER PARKING AT A LOT. REVERSED TO EXIT AND THEN SUDDENLY, A WARNING LIGHT CAME ON STATING "POWER STEERING. DRIVE CAREFULLY". POWER STEERING WENT OFF ENTIRELY. IT WAS EXTREMELY HARD TO MOVE THE STEERING WHEEL. COULD BARELY GET CAR BACK INTO PARKING SPOT. TURNED ENGINE OFF TWICE BUT THE STEERING DID NOT CORRECT SELF. AFTER ENGINE WAS OFF FOR 10MINUTES WAITING FOR TOW TRUCK, THE POWER STEERING CAME BACK ON.

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48.5%
ODI 10817325 · 9,000 mi

WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, LEFT OR RIGHT, OF THE VEHICLE, THERE IS A LOUD METAL-ON-METAL NOISE. THE VEHICLE HAS BEEN TAKEN TWICE TO MCGUIRE CADILLAC WHERE I WAS TOLD THAT THERE WAS "NO FIX AT THIS TIME." I HAVE CONTACTED CADILLAC HEADQUARTERS NUMEROUS TIMES AND, UNFORTUNATELY, NO ASSISTANCE HAS BEEN GIVEN. ON DECEMBER 30, 2015, WHILE DRIVING 60 MPH ON THE RIGHT LANE OF A HIGHWAY, I SUDDENLY LOST CONTROL OF THE VEHICLE AND THE VEHICLE VEERED ACROSS TO THE LEFT ACROSS THREE LANES ON THE HIGHWAY. THE VEHICLE DID A 36…

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412.9%
ODI 11022147 · 6,968 mi

STEERING WHEEL BECAME INOPERABLE WHILE VEHICLE IN MOTION, VEHICLE SHUT DOWN MULTIPLE TIMES WHILE DRIVING CAUSING ALL LOSS OF POWER TO VEHICLE, ACCELERATOR STUCK AND FUEL SHUT OFF WHEN GOING HARD ON BRAKE DID NOT WORK REQUIRING SNIT INTO NEUTRAL, MANY OTHER ISSUES. TAKEN TO DEALER FOR REPAIR MANY TIMES IN SERVICE OVER 40+ DAYS SINCE NOVEMBER 2016. NOT SAFE TO OPERATE. CUE SCREEN REPLACED MURIOPLE TIMES AS WELL BECAUSE OF ELECTRICAL ISSUES AND EVEN AIR CONDITIONING SWITCHING TO HEAT, WINDOWS RANDOMLY ROLLING DOWN WHILE VEHICLE IS PARKED IN A PARK…

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829.6%
ODI 11193396 · 17,100 mi

TL* THE CONTACT LEASES A 2017 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KING O'ROURKE BUICK GMC (LOCATED AT 756 SMITHTOWN BYPASS #102, SMITHTOWN, NY 1178…

Look up ODI 11193396 at NHTSA ↗

00.0%

No examples available for this selection.

110.0%
ODI 11635641 · 59,000 mi

The contact owns a 2019 Cadillac CTS. The contact stated that the trim on the steering wheel had started to peel off. Due to the failure, the edges of the steering wheel where the trim was located had started peeling off and were sharp, causing serious concerns while driving the vehicle. The local dealer was notified of the failure, and the contact was scheduled for an appointment; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The…

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Unknown Or Other
62.2%
ODI 10117871 · 8,200 mi

EXCESSIVE WHEEL HOP OCCURS FREQUENTLY UNDER MILD TO HEAVY ACCELERATION. IN WET CONDITIONS, IT HAPPENS MUCH MORE FREQUENTLY AND CAN CAUSE SERIOUS TRACTION AND HANDLING PROBLEMS. THIS ALSO PUTS HEAVY STRESS ON THE DRIVETRAIN AND HAS CAUSED MANY FAILURES IN HALF-SHAFTS AND DIFFERENTIALS AMONGST OTHER OWNERS VEHICLES, WHICH COULD LEAD TO FURTHER CATASTOPHIC LOSS OF CONTROL. THIS IS A MAJOR ISSUE THAT IS BEING IGNORED BY THE MANUFACTURER AT THIS POINT IN TIME.*AK

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62.2%
ODI 10390628 · 100,000 mi

THE SERVICE AIR BAG LIGHT CAME ON AND HAS DEACTIVATED THE PASSENGER SIDE AIR BAG. THE PROBLEM IS BEING CAUSED BY THE PASSENGER SEAT SENSOR. THIS IS THE SAME ISSUE THAT IS ALREADY ON THE RECALL FOR 2005-2007 CADILLAC CTS, BUT ACCORDING TO THE CADILLAC DEALER, THE RECALL DOES NOT INVOLVE MY VIN. I SUGGEST THAT THE NHSTA REVIEW THE RECALL AND ADD ALL 2005 - 2007 CADILLAC CTS VEHICLES THAT DISPLAY THE AIR BAG ERROR BE INCLUDED ON THE RECALL.

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94.1%
ODI 10822604 · 110,000 mi

ECM UNIT FAILED TO FUNCTION LEAVING THE CAR IN A ENGINE POWER REDUCED MODE. CAR WILL NOT RESPOND TO ACELLERATION AND WILL NOT GO MORE THAN 40 MPH

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179.7%
ODI 10222855

2008 CADILLAC CTS BLIND SPOT IN SIDE MIRRORS. CONSUMER STATES THAT THE SIDE MIRRORS CREATE A BLIND SPOT. HE STATES THAT THE A PILLAR MAKES IT DIFFICULT TO SEE IF THERE IS SOMEONE IN THE CROSSWALK WHILE TRYING TO MAKE A TURN. *KB THE CONSUMER STATED THE FLAW IS A BLIND SPOT RESULTING FROM THE PLACEMENT AND SIZE OF THE SIDE MIRRORS AND THE SIZE OF THE A PILLAR. *JB

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106.0%
ODI 10335470 · 10,000 mi

TL*THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT OBSERVED THAT THE VEHICLE WAS NOT EQUIPPED WITH A SAFETY ASSIST GRIPPING HANDLES ON THE FRONT PASSENGER AND DRIVER SIDE AREA. THE MANUFACTURER WAS NOTIFIED AND WERE UNABLE TO PROVIDE ASSISTANCE. THE CONTACT HAD CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 11/08/10 * BF UPDATED 11/10/10*JB

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710.4%
ODI 10638077

GM IS NOT REPLACING MY KEY SWITCH. SOME HOW THEY HAVE CONVINCED YOU THAT PUTTING LIP STICK ON A PIG IS THE SOLUTION TO THEIR PROBLEM. IT'S NOT AND SHAME ON YOUR DEPARTMENT FOR LETTING THEM. I WANT IT FIX RIGHT, MY MANUAL DOES SAY ANYWHERE NOT TO PUT ANYTHING ON MY KEY RING. DO THE RIGHT THING AND MAKE THIS RIGHT! THANK YOU, *TR

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44.0%
ODI 10446328 · 80 mi

WHEN DRIVING VEHICLE AT LOW SPEEDS INTO AND UP A RIGHT HAND DRIVEWAY THERE IS A LOUD CREAKING SOUND COMING FROM THE REAR OF THE SUNROOF. IT DOES NOT CREAK GOING UP A LEFT HAND DRIVEWAY. THE CREAKING IS PREDOMINATELY AT THE REAR AND TO THE RIGHT OF THE SUNROOF. AT NORMAL DRIVING SPEEDS THE CREAKING IS HEARD OVER MODERATE TO LARGE BUMPS. THE CREAKING HAS BEEN GOING ON SINCE DAY 1 WHEN I BOUGHT THE CAR BRAND NEW. *KB

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57.7%
ODI 10809470 · 55,000 mi

THE DRIVER'S SIDE DOOR ON MY CTS COUPE HAS AN ELECTRICAL "TOUCH PAD" THAT HAS CEASED TO FUNCTION NORMALLY. TWICE I HAVE HAD TO CRAWL INTO THE VEHICLE FROM THE PASSENGER SIDE WHICH HAS NOT BEEN AFFECTED. DEALERSHIP HAS STATED THAT THE PROBLEM IS NOT UNDER WARRANTY BECAUSE THE MILEAGE IS IN EXCESS OF 50,000 (MY VEHICLE IS AT 55,690). PAIN IN THE NECK.

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79.6%
ODI 10762003 · 5,000 mi

WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICLES AND PROPERTY DAMAGES FROM NEIGHBOR VEHICLE PUSH BY CTS INTO GARAGE AND STRUCTURE.

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138.9%
ODI 10596325

PURCHASED A NEW 2014 CADILLAC CTS, WINDOW STICKER SHOWED CLEARLY AND AS A SELLING FEATURE THAT THE CAR RECEIVED A GOVERNMENT 5 STAR SAFETY RATING FOR FRONTAL CRASH, DRIVER AND PASSENGER AND FOR ROLL OVER. FIVE MONTHS LATER, MAY 16, 2014 I RECEIVED A LETTER FROM CADILLAC STATING THAT THERE WAS AN ERROR AND THE CAR DID NOT RECEIVE A 5 STAR GOVERNMENT RATING AND THEY SENT ME A NEW WINDOW STICKER.. I FEEL THIS IS FALSE ADVERTISING PROMOTING THE SAFETY OF THE CAR BASED ON US GOVERNMENT SAFETY RATING. THANK YOU

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817.0%
ODI 11000289 · 28,734 mi

I PURCHASED THIS CAR 15MAR16 FROM DUBLIN CADILLAC IN DUBLIN, CA. THE DRIVER SIDE BLIND SPOT DETECTION WAS NOT WORKING. I TOOK THE CAR BACK AND THEY CONFIRMED IT WAS NOT WORKING CORRECTLY, BUT TOLD ME THERE WAS NOTHING THEY COULD DO ABOUT IT AND THAT "I WOULD JUST HAVE TO LIVE WITHOUT IT". SINCE THIS IS A SAFETY FEATURE, I THOUGHT THEY SHOULD HAVE CORRECTED IT UNDER WARRANTY. THEY HAVE REFUSED, SO I AM BRINGING THIS TO YOU ATTENTION AND REQUESTING HELP TO GET IT WORKING CORRECTLY. I HAVE HAD TWO CLOSE CALLS DUE TO THIS PROBLEM. THE DEALER IS …

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412.9%
ODI 11018960 · 8,000 mi

WHEN YOU ENTER AN ADDRESS INTO THE NAVIGATION AND SAVE IT INTO CONTACTS. IT RE- REOUTES YOU TO A LOCATION OTHER THAN THE STATED ADDRESS. IT SHOWS THE LOCATOR PIN ON THE CORRECT ADDRESS, BUT YOU ARE TAKEN TO A LOCATION MORE THAN 1/2 MILE AWAY (AS THE CROW FLIES) IN A DIFFERENT NEIGHBORHOOD. I HAVE MADE SEVERAL ATTEMPTS WITH CADILLAC TO FIX IT BUT THEY CAN NOT (OR WILL NOT)

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414.8%
ODI 11290335 · 12,000 mi

THE CADILLAC CUE COMPUTER SCREEN WHICH CONTROLS THE BLUETOOTH, RADIO & GPS, FROZE IN SEPT 2019. WHILE DRIVING OUT OF STATE OUR BLUETOOTH & GPS WERE UNAVAILABLE. THE DEALERSHIP COULDN'T DUPLICATE THE ISSUE. THIS WAS HAPPENING IN DIFFERENT LOCATIONS, A COMPLETE OFF & ON WITH THE SCREEN GOING BLACK. DEALERSHIP AGAIN & THEY COULDN'T DUPLICATE THE ISSUE. THE DEALERSHIP IS AN HOUR DRIVE EACH WAY. I LEFT FRUSTRATED & AND IT WENT OFF AGAIN. I WENT BACK TO THE DEALERSHIP & IT WAS PLAYING WHEN I GOT THERE. WHILE WE WERE DISCUSSING THE ISSUE, THE RADIO WE…

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112.5%
ODI 11590522

To Whom It May Concern, I am writing to express my serious concerns regarding a known issue with the 2018 Cadillac CTS that poses a significant safety risk. The LCD/backup display screen in my 2018 Cadillac CTS has cracked on its own, taking up the entire display. This is a well-documented problem that many Cadillac owners have reported to GM, yet the manufacturer refuses to take responsibility or remedy the situation. The cracked display screen severely compromises the vehicle's safety features and functionality, including the backup camera…

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330.0%
ODI 11276926 · 8,200 mi

I LEASED A CADILLAC 2019 CTS IN DECEMBER 2018. THE CAR'S ENGINE ACCELERATES SPORADICALLY ON ITS OWN. IT HAPPENED TO ME APPROXIMATELY 10 TIMES WHILE DRIVING AT VERY LOW SPEED, DURING STOP AND GO TRAFFIC AND AS I WAS ENTERING A PARKING SPOT. THREE SUCH EVENTS OCCURRED WITHIN TEN MINUTES WHILE INCHING MY WAY TO MERGE AND ENTER THE QUEEN'S MIDTOWN TUNNEL IN NY. EACH TIME I MANAGED TO STOP THE CAR BY LEANING VERY HEAVILY ON THE BRAKE PEDAL AND MOVING THE TRANSMISSION INTO THE NEUTRAL POSITION. THE DEALER UNSUCCESSFULLY TRIED TO DETERMINE THE CAUSE…

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Power Train:Driveline:Differential Unit
3914.1%
ODI 10118046

2005, CADILLAC CTS-V, WHEEL HOP FROM REAR DIFFERENTIAL, VERY COMMON IN THIS VEHICLE. CADILLAC HAS ACKNOWLEDGED ISSUE BY PROVIDING EXTENDED WARRANTIES TO "SOME" OWNERS OF VEHICLES, BUT NOT TO ALL OWNERS, REAR DIFFERENTIAL IS VERY WEAK AND MAY BREAK APART, CAUSING SERIOUS INJURY OR DEATH, WHEEL HOP IS EXPERIENCED IN MY VEHICLE ON A DAILY BASIS, ORIGINAL TIRES LASTED LESS THAN 6,000 MILES, AND PROVIDED A SAFETY/HAZARD PROBELM AS MANUFACTURER DID NOT ADVISE CONSUMERS THAT TIRES WOULD HAVE TO BE REPLACED IN THIS TIME FRAME, 6,000 MILES WAS A PERIOD …

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114.1%
ODI 10151182

2006 CADILLAC CTS-V: 1. REAR END LEAKAGE @ 200 MILES 2. REAR END CLUNK WHEN SHIFTING @ 1000 MILES *JB

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52.3%
ODI 10193065

I OWN A 2007 CADILLAC CTS-V.SINCE PURCHASED THE VEHICLE HAS BEEN LEAKING DIFFERENTIAL FLUID FROM NUMEROUS POINTS OF REAR END ASSEMBLY.I HAVE TAKEN THE VEHICLE TO SERVICE 5 TIMES AND FIVE TIMES THE PROBLEM WAS NOT CORRECTED.THE DIFFERENTIAL ASSEMBLY ON THESES TYPES OF CADILLACS ARE VERY WEAK AND NOT ABLE TO WITHSTAND THE POWER OF THE VEHICLE. I THINK THIS IS DEFFINETLY A SAFETY CONCERN AND HAVE DONE MUCH RESEARCH AND FOUND NUMEROUS COMPLAINTS FROM OTHER CTS-V OWNERS WHO HAVE HAD COMPLETE DIFFERNTIAL FAILURE WHERE THE UNIT HAS BLOWN UP INTO SEVER…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

11.5%
ODI 10362207 · 22,000 mi

TL*THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD BANG AND THE WHEELS LOCKED. THE VEHICLE THEN SPUN OUT OF CONTROL THROUGH THREE LANES OF TRAFFIC TO THE SHOULDER. THERE WAS NO ACCIDENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE REAR DIFFERENTIAL HAD CRACKED AND THE FRONT DIFFERENTIAL HAD A LEAK AND WAS POURING OUT OIL WHICH CAUSED THE FAILURE. THE DEALER STATED THAT THE REAR AND FRONT DIFFERENTIALS NEEDED TO BE REPLACED. THE VEHICLE H…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

96.2%
ODI 11428511 · 55,000 mi

The Contact owns 2014 Cadillac CTS. The contact stated while driving approximately 40-50 mph, there was an abnormal sound coming from the rear of the vehicle. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.

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48.5%
ODI 11453376 · 80,000 mi

The contact owns a 2015 Cadillac CTS. The contact stated that while driving at various speeds, an abnormal rattling sound was coming from the rear end of the vehicle without warning. The contact had taken the vehicle to a dealer where they diagnosed the failure as a leak in the rear differential. The contact was initially informed that the repair would be covered under warranty; however, a few days later, the contact was informed otherwise. He was then informed that the vehicle would not be covered under warranty and was given an estimate for r…

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00.0%

No examples available for this selection.

13.7%
ODI 11531916 · 65,000 mi

The contact owns a 2017 Cadillac CTS. The contact stated while driving at various speeds and making a turn, the rear of the vehicle was dragging. Additionally, the contact stated that the rear tires were bowed out. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear differential was leaking and needed to be resealed. The mechanic ordered new seals and pins from the dealer. The vehicle was being repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure milea…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Power TrainToo few reports for a range37,247 mi3 (sparse)
ODI 11222338 · 35,000 mi

CAR HAS LOCKED IN 2ND OR 3RD GEAR TWO DIFFERENT TIMES, BOTH AFTER LONG DRIVES (2+ HOURS AT HIGHWAY SPEEDS) AND WOULD NOT DOWNSHIFT INTO 1ST TO STOP MOVEMENT. THE FIRST TIME WAS A STOP LIGHT AND ALMOST CAUSED AN ACCIDENT, THE SECOND TIME WAS IN MY DRIVEWAY AND ALMOST HIT THE HOUSE. GOOD BRAKES ARE THE ONLY THING THAT SAVED ME. BOTH TIMES, THE VEHICLE SHIFTED TO 1ST WITH A LOUD BANG. TRANSMISSION ALSO JERKS THE CAR FORWARD FROM THE STOPPED POSITION WHEN ENGINE STARTS AT A STOP SIGN OR LIGHT (WHEN AUTO-START./STOP IS ENABLED).

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ODI 11288587 · 37,247 mi

THE CAR HAS 37250 MILES ON IT. 6 MONTHS AGO, IT STARTED SHIFTING ROUGHLY BETWEEN 1ST AND 2ND GEAR. WE TOOK IT TO WALDORF CADILLAC/GM IN WALDORF, MD. THEY ACKNOWLEDGED IT WAS A KNOWN ISSUE AND WOULD TAKE THE FOLLOWING STEPS: FLUSH THE TRANSMISSION, RE-PROGRAM THE TRANSMISSION, REPLACE THE VALVE, AND ULTIMATELY, REPLACE THE TRANSMISSION. THEY HAVE DONE ALL THE ACTIONS EXCEPT REPLACE THE TRANSMISSION AND WON'T TAKE FURTHER ACTION. THE CAR SHIFTS SO VIOLENTLY AT TIMES THAT YOU DON'T KNOW IF YOU'RE GOING TO HIT THE CAR IN FRONT OF YOU. WE LIVE IN TH…

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ODI 11565178 · 105,188 mi

The contact owns a 2017 Cadillac CTS. The contact took the vehicle to a dealer for maintenance. The contact was advised by the dealer that the differential was leaking and diagnosed the differential and determined that the roll pins and pinion gear were showing unusual wear. The contact had the vehicle repaired. The contact stated that one year later the vehicle was taken back to the same dealer and the contact was advised that the differential was leaking. The vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer was i…

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SteeringToo few reports for a range45,000 mi3 (sparse)
ODI 11193396 · 17,100 mi

TL* THE CONTACT LEASES A 2017 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KING O'ROURKE BUICK GMC (LOCATED AT 756 SMITHTOWN BYPASS #102, SMITHTOWN, NY 1178…

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ODI 11548294 · 50,000 mi

The contact owns a 2017 Cadillac CTS. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V086000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

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ODI 11756795 · 45,000 mi

The contact owns a 2017 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The service power steering message was displayed. The failure had occurred while the contact was in the middle of traffic. The dealer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made a…

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Unknown Or OtherToo few reports for a range25,000 mi2 (sparse)
ODI 11290335 · 12,000 mi

THE CADILLAC CUE COMPUTER SCREEN WHICH CONTROLS THE BLUETOOTH, RADIO & GPS, FROZE IN SEPT 2019. WHILE DRIVING OUT OF STATE OUR BLUETOOTH & GPS WERE UNAVAILABLE. THE DEALERSHIP COULDN'T DUPLICATE THE ISSUE. THIS WAS HAPPENING IN DIFFERENT LOCATIONS, A COMPLETE OFF & ON WITH THE SCREEN GOING BLACK. DEALERSHIP AGAIN & THEY COULDN'T DUPLICATE THE ISSUE. THE DEALERSHIP IS AN HOUR DRIVE EACH WAY. I LEFT FRUSTRATED & AND IT WENT OFF AGAIN. I WENT BACK TO THE DEALERSHIP & IT WAS PLAYING WHEN I GOT THERE. WHILE WE WERE DISCUSSING THE ISSUE, THE RADIO WE…

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ODI 11394913 · 38,000 mi

CADILLAC CUE INFOTAINMENT SYSTEM WORKS MAYBE 25% OF THE TIME. THE OTHER 75% THE SYSTEM IS UNRESPONSIVE AND GLITCHY. I CAN NOT ACCESS SOME OF THE MOST IMPORTANT FEATURES. THESE SAME FEATURES ARE THE REASON FOR THE INITIAL PURCHASE. BUT BEING THAT I CAN'T USE THEM WHEN I NEED THEM, I AM NOW REGRETTING THE PURCHASE. THIS IS TOO NICE OF A CAR FOR THE BASIC CONTROLS NOT TO BE WORKING MAJORITY OF THE TIME.

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WheelsToo few reports for a range15,100 mi2 (sparse)
ODI 11096434 · 15,200 mi

4 FLAT TIRES IN WEEKS. DESIGN FLAW WITH THE WHEEL. TIRE SIDEWALL IS CUT BY THE WHEEL WHEN HITTING ROAD IMPERFECTIONS. THEY ARE LOW PROFILE TIRES BUT THEY DO NOT HANDLE BASIC ROAD IMPERFECTIONS. THE WHEEL AND TIRE COMBO RENDERS THE CAR UNRELIABLE FOR TRANSPORTATION.

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ODI 11287832 · 15,000 mi

WHILE THE TOUCHTONE SCREEN HAS FAILED TWICE AND CADILLAC HAS REPLACED IT MORE IMPORTANT THAN THAT IS THE FACT THAT THE CAR WAS ORDERED WITH THE CARBON FIBER WHEEL PACKAGE AND THOSE WHEELS HAVE CRACKED/ CANT HOLD AIR PRESSURE THE DEALER HAS REPLACED ONE BUT SAID THEY CANNOT REPLACE THE SET OF 4- MY DAUGHTER HAS HAD 4 ISSUES OF TIRES GOING FLAT WHILE DRIVING- FORTUNATELY SHE HAS NOT HAD AN ACCIDENT YET BUT THIS IS A SEVERE SAFETY ISSUE THAT CADILLAC DOESNT WANT TO RESOLVE IS THERE A RECALL OR SAFETY ISSUE WITH THESE CARBON FIBER RIMS? MY DAU…

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Electrical SystemToo few reports for a range15,000 mi1 (sparse)
ODI 11287832 · 15,000 mi

WHILE THE TOUCHTONE SCREEN HAS FAILED TWICE AND CADILLAC HAS REPLACED IT MORE IMPORTANT THAN THAT IS THE FACT THAT THE CAR WAS ORDERED WITH THE CARBON FIBER WHEEL PACKAGE AND THOSE WHEELS HAVE CRACKED/ CANT HOLD AIR PRESSURE THE DEALER HAS REPLACED ONE BUT SAID THEY CANNOT REPLACE THE SET OF 4- MY DAUGHTER HAS HAD 4 ISSUES OF TIRES GOING FLAT WHILE DRIVING- FORTUNATELY SHE HAS NOT HAD AN ACCIDENT YET BUT THIS IS A SEVERE SAFETY ISSUE THAT CADILLAC DOESNT WANT TO RESOLVE IS THERE A RECALL OR SAFETY ISSUE WITH THESE CARBON FIBER RIMS? MY DAU…

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Power Train:Driveline:Differential UnitToo few reports for a range65,000 mi1 (sparse)
ODI 11531916 · 65,000 mi

The contact owns a 2017 Cadillac CTS. The contact stated while driving at various speeds and making a turn, the rear of the vehicle was dragging. Additionally, the contact stated that the rear tires were bowed out. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear differential was leaking and needed to be resealed. The mechanic ordered new seals and pins from the dealer. The vehicle was being repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure milea…

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

25V175000 · 2025-03-203 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-010None

No examples available for this selection.

2025-020None

No examples available for this selection.

2025-03325V175000
ODI 11645851

My dream car…2017 Cadillac CTS 3.6L prem. Lux. I’ve noticed a lot of complaints with very low miles under 30,000 service suspension system, car has new Perelli tires 19” and the driver front tire went flat. What’s going on, I don’t want the dealer to take advantage of me. I can’t understand why this vehicle would be giving me problems so soon purchased from Calstar Mercedes dealer on [XXX] of 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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ODI 11646390

Power steering went out and exhibited the same symptoms as GM recall N182182760, but my vin is not included in the recall.

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ODI 11648358

Passenger sensing device for the passenger seat is failing intermittently. Service airbag light is coming on periodically, and, when it does, the passenger "Airbag ON" light fails to illuminate even if a passenger over 100 lbs is in the seat. This is a long recurring issue with all GM cars where the sensing pad goes bad.

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2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-072None
ODI 11672975

I began hearing a “hum” when driving my vehicle and dismissed it thinking it was the type of low profile, no flat tires. After a getting new tires, brakes, brake pads, and control arms, we still heard the “hum” and it continued to get louder. We took the car to 4 different places where they all stated the rear differential is the problem. I never had a service engine light come on. We found out that there was a recall on this part for other Cadillac CTS vehicles but my VIN did not come up as one that has a recall. I have had my rear differenti…

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ODI 11673062

Unknown I have been driving my car for 2 years now. For about the last year the steering in has been handling horrible and I have checked all parts every think is in good condition. I have read online it's a common problem and I see it as a safety concern especially since it's recalled on the same vehicle different vin. So when driving down the highway it's hard to stay centered and the car pulls different directions and the steering gets stiff to where it feels locked up. It is electrical power steering and I have experience from a prior expe…

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2025-080None

No examples available for this selection.

2025-093None
ODI 11685188

OnStar is unable to communicate with my vehicle. When I bought the car 2 years ago, it connected fine. Not OnStar is unable to ping my car. Appears the. Module goes out on a lot of cars since I was told it is on back order and not sure if that was the true peoblem

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ODI 11688654

The Cadillac CUE screen cracks and becomes unresponsive. When driving this is effecting anything related to system including navigation, radio, hvac, phone and all other functions creating a distraction to the driver that could lead to an accident. This is not the first time that this has happened to me and I’ve noticed that each time the issue is created is during hot days in southern states. This has never happened during the winter. This is my 2nd Cadillac in a row that has had this problem repeatedly. Happens every 2 to 3 years. This might …

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ODI 11688656

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches b…

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2025-100None

No examples available for this selection.

2025-111None
ODI 11701088

The power steering went out on the vehicle. I was not driving at the time. There was a recall on these vehicles pertaining to the EPS module.

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2025-121None
ODI 11706260

The airbag warning light appeared 45 days ago. I immediately took my 2017 Cadillac to the dealer (Sewell Cadillac of Houston). The vehicle is covered under a Sewell Extended warranty until 2028. The dealer performed troubleshooting and determined that the passenger seat sensors/module (part # 84567224 ) was defective. The Inspector for the Sewell Extended warranty confirmed that the replacement was covered by the warranty. The dealer advised after 30 days (completing other services- Brakes/rotors/front tires/spark plugs & wires etc) that the p…

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2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-081None
ODI 11756795 · 45,000 mi

The contact owns a 2017 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The service power steering message was displayed. The failure had occurred while the contact was in the middle of traffic. The dealer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made a…

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2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 25 reports

2018: 2 complaints · 2019: 5 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2018012
2019335
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
2018800
20191000

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentPower TrainSteeringUnknown Or OtherWheelsAir BagsElectrical SystemEnginePower Train:Driveline:Differential Unit
Power Train—
1
ODI 11673062

Unknown I have been driving my car for 2 years now. For about the last year the steering in has been handling horrible and I have checked all parts every think is in good condition. I have read online it's a common problem and I see it as a safety concern especially since it's recalled on the same vehicle different vin. So when driving down the highway it's hard to stay centered and the car pulls different directions and the steering gets stiff to where it feels locked up. It is electrical power steering and I have experience from a prior expe…

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0000
1
ODI 11688656

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches b…

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0
Steering
1
ODI 11673062

Unknown I have been driving my car for 2 years now. For about the last year the steering in has been handling horrible and I have checked all parts every think is in good condition. I have read online it's a common problem and I see it as a safety concern especially since it's recalled on the same vehicle different vin. So when driving down the highway it's hard to stay centered and the car pulls different directions and the steering gets stiff to where it feels locked up. It is electrical power steering and I have experience from a prior expe…

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—0
1
ODI 11645851

My dream car…2017 Cadillac CTS 3.6L prem. Lux. I’ve noticed a lot of complaints with very low miles under 30,000 service suspension system, car has new Perelli tires 19” and the driver front tire went flat. What’s going on, I don’t want the dealer to take advantage of me. I can’t understand why this vehicle would be giving me problems so soon purchased from Calstar Mercedes dealer on [XXX] of 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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0000
Unknown Or Other00—00000
Wheels0
1
ODI 11645851

My dream car…2017 Cadillac CTS 3.6L prem. Lux. I’ve noticed a lot of complaints with very low miles under 30,000 service suspension system, car has new Perelli tires 19” and the driver front tire went flat. What’s going on, I don’t want the dealer to take advantage of me. I can’t understand why this vehicle would be giving me problems so soon purchased from Calstar Mercedes dealer on [XXX] of 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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0—0
1
ODI 11287832 · 15,000 mi

WHILE THE TOUCHTONE SCREEN HAS FAILED TWICE AND CADILLAC HAS REPLACED IT MORE IMPORTANT THAN THAT IS THE FACT THAT THE CAR WAS ORDERED WITH THE CARBON FIBER WHEEL PACKAGE AND THOSE WHEELS HAVE CRACKED/ CANT HOLD AIR PRESSURE THE DEALER HAS REPLACED ONE BUT SAID THEY CANNOT REPLACE THE SET OF 4- MY DAUGHTER HAS HAD 4 ISSUES OF TIRES GOING FLAT WHILE DRIVING- FORTUNATELY SHE HAS NOT HAD AN ACCIDENT YET BUT THIS IS A SEVERE SAFETY ISSUE THAT CADILLAC DOESNT WANT TO RESOLVE IS THERE A RECALL OR SAFETY ISSUE WITH THESE CARBON FIBER RIMS? MY DAU…

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00
Air Bags0000—000
Electrical System000
1
ODI 11287832 · 15,000 mi

WHILE THE TOUCHTONE SCREEN HAS FAILED TWICE AND CADILLAC HAS REPLACED IT MORE IMPORTANT THAN THAT IS THE FACT THAT THE CAR WAS ORDERED WITH THE CARBON FIBER WHEEL PACKAGE AND THOSE WHEELS HAVE CRACKED/ CANT HOLD AIR PRESSURE THE DEALER HAS REPLACED ONE BUT SAID THEY CANNOT REPLACE THE SET OF 4- MY DAUGHTER HAS HAD 4 ISSUES OF TIRES GOING FLAT WHILE DRIVING- FORTUNATELY SHE HAS NOT HAD AN ACCIDENT YET BUT THIS IS A SEVERE SAFETY ISSUE THAT CADILLAC DOESNT WANT TO RESOLVE IS THERE A RECALL OR SAFETY ISSUE WITH THESE CARBON FIBER RIMS? MY DAU…

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0—00
Engine
1
ODI 11688656

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches b…

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00000—0
Power Train:Driveline:Differential Unit0000000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

4 patterns with matching reports.

Steering assistance concerns

5 mentions · 18.5% of complaints

Median mileage: 47,500 mi (2 usable records).

ODI 11548294 · 50,000 mi

The contact owns a 2017 Cadillac CTS. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V086000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

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ODI 11646390

Power steering went out and exhibited the same symptoms as GM recall N182182760, but my vin is not included in the recall.

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ODI 11673062

Unknown I have been driving my car for 2 years now. For about the last year the steering in has been handling horrible and I have checked all parts every think is in good condition. I have read online it's a common problem and I see it as a safety concern especially since it's recalled on the same vehicle different vin. So when driving down the highway it's hard to stay centered and the car pulls different directions and the steering gets stiff to where it feels locked up. It is electrical power steering and I have experience from a prior expe…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Warning lights and dashboard alerts

3 mentions · 11.1% of complaints

Median mileage: 50,000 mi (1 usable records).

ODI 11548294 · 50,000 mi

The contact owns a 2017 Cadillac CTS. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V086000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

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ODI 11688656

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches b…

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ODI 11706260

The airbag warning light appeared 45 days ago. I immediately took my 2017 Cadillac to the dealer (Sewell Cadillac of Houston). The vehicle is covered under a Sewell Extended warranty until 2028. The dealer performed troubleshooting and determined that the passenger seat sensors/module (part # 84567224 ) was defective. The Inspector for the Sewell Extended warranty confirmed that the replacement was covered by the warranty. The dealer advised after 30 days (completing other services- Brakes/rotors/front tires/spark plugs & wires etc) that the p…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Hard or delayed shifting

2 mentions · 7.4% of complaints

Median mileage: 35,000 mi (1 usable records).

ODI 11222338 · 35,000 mi

CAR HAS LOCKED IN 2ND OR 3RD GEAR TWO DIFFERENT TIMES, BOTH AFTER LONG DRIVES (2+ HOURS AT HIGHWAY SPEEDS) AND WOULD NOT DOWNSHIFT INTO 1ST TO STOP MOVEMENT. THE FIRST TIME WAS A STOP LIGHT AND ALMOST CAUSED AN ACCIDENT, THE SECOND TIME WAS IN MY DRIVEWAY AND ALMOST HIT THE HOUSE. GOOD BRAKES ARE THE ONLY THING THAT SAVED ME. BOTH TIMES, THE VEHICLE SHIFTED TO 1ST WITH A LOUD BANG. TRANSMISSION ALSO JERKS THE CAR FORWARD FROM THE STOPPED POSITION WHEN ENGINE STARTS AT A STOP SIGN OR LIGHT (WHEN AUTO-START./STOP IS ENABLED).

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ODI 11688656

I purchased this vehicle is certified preowned Cadillac and during the warranty time I had a transmission issue that was causing the transmission to jerk when shifting from 1st to 2nd gear and at highway speeds, it would start jerking nonstop. I took it to the dealer and as per a service bulletin, they flushed the transmission fluid and replaced the transmission fluid. This was only a temporary fix because 30,000 miles later the same issues started occurring again and have gotten worse to the point that you can smell the transmission clutches b…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Brake response concerns

1 mentions · 3.7% of complaints

Median mileage: 15,000 mi (1 usable records).

ODI 11246443 · 15,000 mi

TL* THE CONTACT OWNS A 2017 CADILLAC CTS. THE CONTACT STATED WHILE STOPPED AT A LIGHT THE RPM' S INCREASED, THE VEHICLE ATTEMPTED TO ACCELERATE ON ITS OWN. THE CONTACT STATED AS THE BRAKE PEDAL WAS DEPRESSED HE TURNED OF THE VEHICLE, SHIFTED TO NEUTRAL, RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE THE VEHICLE WITH NO MORE ISSUES. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF TROY (1810 MAPLELAWN DR. TROY, MI) WHERE THE FAILURE WAS DIAGNOSED AS A THROTTLE BODY ISSUE. THE THROTTLE BODY WAS REPLACED. HOWEVER, A YEAR LATER THE FAILURE RECURRED. THE …

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b