Auto Recall Watch
U.S. public vehicle records

2019 Chrysler PACIFICA: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

312 owner complaints analyzed

7 distinct recall campaigns

19,090 mi median reported failure mileage

Scope: 2019 model year. Data updated: . 80 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 96 of 312 complaints (30.8%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior7323.4%
Electrical and battery issues6520.8%
Steering behavior5216.7%
Transmission and shifting3912.5%
Engine operation319.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
96
Engine
82
Power Train
72
Service Brakes
55
Unknown Or Other
50
Steering
42
Fuel/Propulsion System
10
Structure:Body
10
Component breakdown data
CategoryCount
Electrical System96
Engine82
Power Train72
Service Brakes55
Unknown Or Other50
Steering42
Fuel/Propulsion System10
Structure:Body10

Electrical System: 96; Engine: 82; Power Train: 72; Service Brakes: 55; Unknown Or Other: 50; Steering: 42; Fuel/Propulsion System: 10; Structure:Body: 10

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
44
25,000 to 49,999
17
50,000 to 74,999
9
75,000 to 99,999
3
100,000 to 149,999
4
150,000 and above
3
Reported problems by failure mileage data
CategoryCount
Under 25,00044
25,000 to 49,99917
50,000 to 74,9999
75,000 to 99,9993
100,000 to 149,9994
150,000 and above3

Under 25,000: 44; 25,000 to 49,999: 17; 50,000 to 74,999: 9; 75,000 to 99,999: 3; 100,000 to 149,999: 4; 150,000 and above: 3

Under 25,000 miles has the most reports with usable mileage (44). 232 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2018
1
2019
34
2020
16
2021
30
2022
34
2023
44
2024
52
2025
55
2026
46
Complaints over time data
CategoryCount
20181
201934
202016
202130
202234
202344
202452
202555
202646

2018: 1; 2019: 34; 2020: 16; 2021: 30; 2022: 34; 2023: 44; 2024: 52; 2025: 55; 2026: 46

Pattern summary

Electrical System leads the component reports. Braking behavior appears in 73 complaint narratives. Electrical and battery issues appears in 65 complaint narratives. Steering behavior appears in 52 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11142473 · 2018-10-24 (October 24, 2018)

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

Owner-reported narrative. 150 miles reported. Look up ODI 11142473 at NHTSA ↗

Owner report 11182632 · 2019-02-26 (February 26, 2019)

THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.

Owner-reported narrative. 75 miles reported. Look up ODI 11182632 at NHTSA ↗

Owner report 11184496 · 2019-03-06 (March 6, 2019)

VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.

Owner-reported narrative. 100 miles reported. Look up ODI 11184496 at NHTSA ↗

Owner report 11190867 · 2019-03-22 (March 22, 2019)

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

Owner-reported narrative. 13,000 miles reported. Look up ODI 11190867 at NHTSA ↗

Owner report 11193307 · 2019-04-02 (April 2, 2019)

MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAVE CONTACTED PAULDING CHRYSLER AND THEY WERE TOLD THE SAME THING.I HAVE CONTACTED CHRYSLER CORP. CUSTOMER SERVICE TWICE NOTHING.I WAS TOLD I HAVE TO WAIT TILL PRODUCTION IS DONE JUNE OR JULY FOR A WINDOW.I WAS TOLD BY THEM TO RENT A CAR FOR 3-4 MONTHS [$3000-4000]OUT OF MY POCKET.SO I DRIV…

Owner-reported narrative. 1,400 miles reported. Look up ODI 11193307 at NHTSA ↗

Owner report 11195875 · 2019-04-12 (April 12, 2019)

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, [phone removed]) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A C…

Owner-reported narrative. 1,200 miles reported. Look up ODI 11195875 at NHTSA ↗

Owner report 11202698 · 2019-04-20 (April 20, 2019)

MY 4 YEAR OLD SON WAS PLAYING IN THE RIGHT REAR SEAT. HE APPARENTLY PUSHED THE BUTTON THAT FOLDS THE SEATS. WE HAD OUR BACKS TURNED. WHEN WE TURNED AROUND THE SEAT WAS STARTING TO CRUSH HIM. THERE WAS NO IMMEDIATE WAY TO REVERSE THE SEAT CLOSING. WE HAD TO LET IT CLOSE THEN FOLD IT DOWN. THEN WE PUSHED THE BUTTON TO MOVE THE SEAT BACK UP AGAIN AFTER WE FIGURED OUT HOW TO DO THIS. HE WAS NOT PERMANENTLY INJURED AS FAR AS WE KNOW BUT WAS VERY FRIGHTENED. A DIFFERENT SIZED CHILD COULD BE INJURED BADLY. ALSO IF WE WERE IMMEDIATELY AVAILABLE TO HELP…

Owner-reported narrative. 2,379 miles reported. Look up ODI 11202698 at NHTSA ↗

Owner report 11205386 · 2019-05-02 (May 2, 2019)

WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.

Owner-reported narrative. 1,851 miles reported. Look up ODI 11205386 at NHTSA ↗

Recall history

7 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

18V524000 · Electrical System:Wiring:Front Underhood

Reported: 2018-08-09 (August 9, 2018)

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Consequence: A vehicle stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

NHTSA campaign record ↗
19V348000 · Electrical System:12v/24v/48v Battery

Reported: 2019-05-09 (May 9, 2019)

Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.

Consequence: A loss of power steering assist or a stall can increase the risk of crash.

Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.

NHTSA campaign record ↗
19V886000 · Back Over Prevention: Sensing System: Camera | Equipment:Electrical:Radio/Tape Deck/Cd Etc.

Reported: 2019-12-12 (December 12, 2019)

Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

NHTSA campaign record ↗
20V191000 · Back Over Prevention: Sensing System: Camera

Reported: 2020-09-10 (September 10, 2020)

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

NHTSA campaign record ↗
23V010000 · Electrical System:Wiring:Connectors/Plugs/Receptacles | Hybrid Propulsion System: Inverter

Reported: 2023-01-17 (January 17, 2023)

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

NHTSA campaign record ↗
25V876000 · Equipment Adaptive/Mobility:Wheelchair Restraints/Securement:Latch/Anchor:

Reported: 2025-12-17 (December 17, 2025)

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

NHTSA campaign record ↗
26V327000 · Back Over Prevention: Sensing System: Camera

Reported: 2026-05-21 (May 21, 2026)

Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

312 unique complaints in this selection. Analysis snapshot: 2026-10-01.

25.6%Usable mileage80 / 312 records
100.0%Valid incident date312 / 312 records
100.0%Valid filing date312 / 312 records
100.0%Ordered incident and filing dates312 / 312 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201620172018201920202021202220232024202520262027
Engine
150.0%
ODI 11032132 · 18,000 mi

CAR SHUTS OFF WHILE DRIVING. WARNINGS TO PUT THE CAR IN PARK AND ELECTRONIC STABILITY ISSUES MAY POP UP. THE ENGINE MAKES A WEIRD NOISE AND THE CAR WILL OFTEN NOT SHIFT TO PARK TO RESTART. THIS HAS OCCURRED THREE SEPARATE OCCASIONS FOR ME. EACH TIME I WAS LUCKILY DRIVING SLOWLY PRIOR TO A TURN. I HAVE BROUGHT THE CAR TO THE DEALER EACH TIME. THEY HAVE TRIED REPLACING THE SHIFTER, UPDATED THE COMPUTER SYSTEM AND CLEARED ERROR CODES. NOTHING WORKS. THIS IS A HUGE SAFETY ISSUE FOR OUR FAMILY AND THEY JUST KEEP RETURNING THE CAR TO ME.

Look up ODI 11032132 at NHTSA ↗

52334.4%
ODI 10984974 · 7,000 mi

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE FAILED TO ACCELERATE AND THE ONBOARD COMPUTER DISPLAYED A TRANSMISSION CODE. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC STATED THAT THERE WAS NO TRANSMISSION CODE AND THAT THE FAILURE WAS DUE TO THE CONTACT FUELING THE VEHICLE WHILE THE ENGINE WAS RUNNING. WHILE THE CONTACT WAS TURNING LEFT AT AN INTERSECTION AT 10 MPH, THE VEHICLE FAILED TO ACCELERATE AGAIN AND STOPPED IN THE MIDDLE OF THE INTERSECTION. AFTER 5-6 SECONDS, THE VEHICL…

Look up ODI 10984974 at NHTSA ↗

37542.8%
ODI 11047391 · 400 mi

WE WERE DRIVING HOME AT NIGHT AND STOPPED ON A RED LIGHT IN AN INTERSECTION ON A HIGHWAY. WHEN IT WAS 'GO' OUR PACIFICA 2018 (400 MILES ON IT) DID NOT RUN. LIGHT IS ON 'RUN', DIAL SHIFT ON DRIVE AND I DID NOT TURN OFF THE CAR. I STEPPED ON THE ACCELERATOR AGAIN BUT IT JUST WOULD NOT RUN. OTHER DRIVERS BEHIND ME STARTED HONKING AND I SIGNALED THEM TO GO AROUND ME. SO TURNED TO PARK AND TURNED OFF THE ENGINE. THEN TURNED BACK ON. STILL IT WOULD NOT RUN. FOR THE THIRD TIME I TURNED THE ENGINE COMPLETELY OFF, OPENED THE DOOR. THEN CLOSED THE DOOR …

Look up ODI 11047391 at NHTSA ↗

8226.3%
ODI 11142473 · 150 mi

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

Look up ODI 11142473 at NHTSA ↗

5230.6%
ODI 11310289 · 200 mi

TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE, THE ENGINE RAV UP TO 7000 RPM AND THERE WAS A TICKING NOISE COMING FROM THE ENGINE AFTER THE VEHICLE COOL DOWN. THE VEHICLE WAS RESTARTED AND WAS DRIVING TO CHAMPAIGN CHRYSLER DODGE JEEP RAM DEALER, (1906 MORELAND BLVD, CHAMPAIGN, IL 61822) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE…

Look up ODI 11310289 at NHTSA ↗

14037.7%
ODI 11413131 · 950 mi

WHEN THE CAR WAS STOPPED AT A STOP SIGN GETTING READY TO MAKE A RIGHT TURN, THE ENGINE TURNED OFF. THOUGH THE CAR WAS ON DRIVE, I WAS UNABLE TO ACCELERATE OR MOVE THE CAR. I HAD TO SHIFT TO PARK, RESTART THE CAR AND WAS THEN ABLE TO DRIVE. THIS HAPPENED ELEVEN DAYS LATER AGAIN, IN EVEN SCARIER CIRCUMSTANCES. THE ENGINE TURNED OFF WHEN I WAS SLOWING DOWN IN PREPARATION TO MERGE INTO A HIGHWAY. THE CAR TURNED OFF AND STOPPED AND I COULD NOT ACCELERATE OR DRIVE, HOLDING UP THE CARS BEHIND ME. AGAIN I HAD TO SHIFT THE CAR TO PARK AND RESTART THE CA…

Look up ODI 11413131 at NHTSA ↗

6831.9%
ODI 11450601

The car stalled while driving. I was driving down a city street and the engine cut off and a message on the dash read "Put Vehicle in P to start." I pulled over and it took several minutes to get the car to restart. This happened several times on the way back to the dealership (we had only just bought the car the day before). Our safety and that of others on the road was put at risk because we were stopped in the middle of traffic and were unable to move. Pulling over across traffic once the car had stalled was also dangerous because I cou…

Look up ODI 11450601 at NHTSA ↗

4730.9%
ODI 11528484

1. Engine Light and the "A" warning light stay on while driving. 2. It's unsafe with family in the car; fear it will shut off on the highway. 3. yes, the dealer has agreed its a defeated part causing the engine to light to come on 4. No warning lights before driving a car for a week.

Look up ODI 11528484 at NHTSA ↗

818.6%
ODI 11656849

1st time: I was exiting my driveway and dash presented with no torque and a picture of a turtle came up saying power issues. Running on hybrid engine at this time. Pushed down on gas and no power. I turned van off waited a few minutes, restarted, gas engine came on along with the engine light on dashboard. I was able to return van to the garage. Came in and called the dealership. Took car to dealership next day and they plugged it into the computer to check. They returned the van to me saying they gave it a reset and said I should be OK…

Look up ODI 11656849 at NHTSA ↗

517.9%
ODI 11659932

[XXX]- bought new 2025 Chrysler Pacifica w/ 29 mi at Troncalli Chrysler Dodge Jeep (TCDJ). [XXX]- 1st time -I was driving the car when it made a “clunk” sound when turning left. All the lights on the dashboard came on and the ABS system turned off.The car safety features disabled and it did not recognize we were in the seats (seat belt lights came on).I was able to drive into a parking lot.Turned the car off and then restarted it after a few min and the lights on the dash were gone. Decided to cont driving, figured it was a computer error.Went …

Look up ODI 11659932 at NHTSA ↗

327.3%
ODI 11710857 · 5,000 mi

The contact owns a 2026 Chrysler Pacifica. The contact stated that while driving 5-10 MPH, the brakes locked up. The contact stated that the parking brake unexpectedly engaged and failed to release. The driver’s side rear wheel locked up. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the brake actuator needed to be replaced. The vehicle was repaired, but the failure recurred. While driving in the driveway, the brakes locked up. The vehicle was taken to the d…

Look up ODI 11710857 at NHTSA ↗

1100.0%
ODI 11767216

Rear seat warning which i couldn't resolve. Then engine shut down unable to restart in left lane in construction area with concrete walls on both sides of highway with traffic traveling at 75 mph. Instructions to put in park to start. Rolled slowly into emergency pull off area. Unable to restart. Engine protection countdown for 30 seconds. Still unable to start. Display screens working. Music and apps working. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Look up ODI 11767216 at NHTSA ↗

Electrical System
150.0%
ODI 11183725 · 12,733 mi

THE FRONT AXLE BROKE WITH NO EVIDENCE OF IMPACT OR DAMAGE. THE AXLE BROKE WHILE OPERATING THE VEHICLE AT LESS THAN 30 MPH ON A RESIDENTIAL STREET. THE VEHICLE HAS APPROXIMATELY 12,700 MILES ON IT. THE DEALERSHIP CANNOT IDENTIFY A REASON FOR THE FRONT AXLE BREAKING. THIS CAUSED THE VEHICLE TO BE UNABLE TO STEER ACCELERATE, GO FORWARD, OR GO IN REVERSE. *DT*JB MANUFACTURER WAS CONTACTED.*JB

Look up ODI 11183725 at NHTSA ↗

38625.4%
ODI 10896595

I HAVE A 2017 CHRYSLER PACIFICA EQUIPPED WITH A FCW (FRONTAL COLLISION WARNING SYSTEM). I HAVE OWNED AND DRIVEN OTHER CARS WITH THIS SYSTEM THAT HAVE OPERATED WITHOUT ISSUE. THE FCW IN THE PACIFICA HAS THREE SETTINGS THAT CAN BE SELECTED BY THE DRIVER FOR SENSITIVITY. NEAR, MEDIUM AND FAR. I HAVE TRIED ALL SETTINGS WITHOUT ANY DIFFERENCE. THE SYSTEM DOES NOT AUDIBLY WARN THE DRIVER OF A POSSIBLE IMPENDING COLLISION AT ANY SPEED OR DISTANCE UNDER ALMOST ALL DAILY DRIVING SCENARIOS. THIS INCLUDES HEAVY TRAFFIC, CITY AND HIGHWAY, AND SITUATIONS WI…

Look up ODI 10896595 at NHTSA ↗

28332.3%
ODI 11047391 · 400 mi

WE WERE DRIVING HOME AT NIGHT AND STOPPED ON A RED LIGHT IN AN INTERSECTION ON A HIGHWAY. WHEN IT WAS 'GO' OUR PACIFICA 2018 (400 MILES ON IT) DID NOT RUN. LIGHT IS ON 'RUN', DIAL SHIFT ON DRIVE AND I DID NOT TURN OFF THE CAR. I STEPPED ON THE ACCELERATOR AGAIN BUT IT JUST WOULD NOT RUN. OTHER DRIVERS BEHIND ME STARTED HONKING AND I SIGNALED THEM TO GO AROUND ME. SO TURNED TO PARK AND TURNED OFF THE ENGINE. THEN TURNED BACK ON. STILL IT WOULD NOT RUN. FOR THE THIRD TIME I TURNED THE ENGINE COMPLETELY OFF, OPENED THE DOOR. THEN CLOSED THE DOOR …

Look up ODI 11047391 at NHTSA ↗

9630.8%
ODI 11206511 · 500 mi

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRU…

Look up ODI 11206511 at NHTSA ↗

6337.1%
ODI 11447663

Complete failure of electrical system. When it happened the display screen said the vehicle will shut down soon. Suddenly everything started turning on and off, the transmission disengaged. The motor started racing with all electrical components turning on and off and suddenly everything shut off. All vehicle components were rendered useless. Chrysler dealership tried jump starting the vehicle and nothing happened, no power at all. They then tested both batteries with a GR8 and found that the auxiliary battery had failed. After testing the …

Look up ODI 11447663 at NHTSA ↗

14940.2%
ODI 11414581 · 400 mi

WHEN ATTEMPTING TO START THE VAN IT WILL PERIODICALLY NOT ENGAGE. THE GEAR SELECTOR WILL BLINK WHEN YOU SELECT A GEAR, BUT IT WILL NOT RESPOND TO THROTTLE. THE VEHICLE WILL ROLL HOWEVER. THIS BECOMES A GREATER PROBLEM AS YOU NEED TO REMOVE YOUR FOOT FROM THE BRAKE TO CYCLE THE VAN BACK TO OFF. ALL OF THESE ISSUES ARE COMPOUNDED BY FACT IT IS A PHEV AND THERE IS NO ENGINE NOISE TO HELP YOU NOTICE IT HAS NOT STARTED. CHRYSLER HAS SAID THEY ARE AWARE OF THE ISSUE, BUT THEY HAVE GIVEN NO INFORMATION OTHER THAN A FIX IS SUPPOSED TO COME SOMETIME IN …

Look up ODI 11414581 at NHTSA ↗

6028.2%
ODI 11454851

On 2/24/2022, we were merging onto the highway when the van powered itself off. The engine light came on. We pulled over, got the van back on, and pulled back onto highway. Almost immediately, the van shut itself off again. On 2/25/2022, on the way to the dealership, the van once again powered itself off on the highway. After arrival to the dealership, the technician said he found a loose cable connecting to the transmission and apparently fixed it. On 3/2/2022, the van shut itself off yet again in the middle of an intersection. In each o…

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4127.0%
ODI 11531075

2023 Pacifica puts itself in P while stuck in traffic then won't let us put in D. We had to shut off car and back on again to move the knob to D The knob was stuck in park it woukdnt let us do anything in middle of freeway traffic

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1330.2%
ODI 11614841

I had a warning telling me to Stop safely and that the vehicle will stop soon as well as the Start\Stop and Battery lights.

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13.6%
ODI 11655878

Issue Timeline: • [XXX] (944 miles): Check engine light code P1A01 (high voltage electrical system). Vehicle serviced at dealership; issue unresolved. • Mid-February 2025: Check engine light code P0A0A appeared and cleared itself shortly thereafter. • [XXX] (1607 miles): Check engine light code P0A0A reoccurred. Vehicle was serviced at Criswell Auto (Gaithersburg, MD) from March 4–19, 2025. Power Inverter Module (PIM) replaced. No comparable loaner provided, resulting in inconvenience and additional expense. • [XXX] (2419 miles) : P0A0A error c…

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436.4%
ODI 11739905

Driving down a busy section of highway on I-25 in Colorado, without warning car lost all power and shutoff. Was able to veer off highway to shoulder without getting hit. Car will not restart. This was incredibly unsettling as my family and kids were all in the car on the way home and was a very dangerous situation. For a brand new vehicle to shut off on the highway without warning is unacceptable.

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1100.0%
ODI 11767216

Rear seat warning which i couldn't resolve. Then engine shut down unable to restart in left lane in construction area with concrete walls on both sides of highway with traffic traveling at 75 mph. Instructions to put in park to start. Rolled slowly into emergency pull off area. Unable to restart. Engine protection countdown for 30 seconds. Still unable to start. Display screens working. Music and apps working. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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Power Train
150.0%
ODI 11183725 · 12,733 mi

THE FRONT AXLE BROKE WITH NO EVIDENCE OF IMPACT OR DAMAGE. THE AXLE BROKE WHILE OPERATING THE VEHICLE AT LESS THAN 30 MPH ON A RESIDENTIAL STREET. THE VEHICLE HAS APPROXIMATELY 12,700 MILES ON IT. THE DEALERSHIP CANNOT IDENTIFY A REASON FOR THE FRONT AXLE BREAKING. THIS CAUSED THE VEHICLE TO BE UNABLE TO STEER ACCELERATE, GO FORWARD, OR GO IN REVERSE. *DT*JB MANUFACTURER WAS CONTACTED.*JB

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46530.6%
ODI 10908259 · 25 mi

I PURCHASED MY NEW VEHICLE AND INSIDE OF 2 MONTHS I HAD TWO MAJOR PROBLEMS. I WENT SHOPPING AND WHEN I ARRIVED AT MY DESTINATION AND TRIED TO PARK THE CAR WOULD NOT SHIFT INTO PARK. NO MATTER HOW LONG I WAITED OR SLOWLY OR QUICKLY I TURNED THE SHIFTING KNOB IT WOULD NOT SHIFT INTO PARK. THE PARKING BREAK WAS ALSO BEHAVING STRANGELY AND WOULD DISENGAGE ON IT'S OWN AS I TRIED TO TROUBLESHOOT THE PROBLEM. I HAD TO KEEP MY FOOT ON THE BREAK PEDAL TO KEEP THE CAR FROM ROLLING AWAY. MY HUSBAND AND I DECIDED TO TRY TURNING THE CAR OFF IN THE HOPE THAT…

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15417.6%
ODI 11057682 · 3,968 mi

2018 TOURING L PLUS TOWED. WAS DRIVING ALONG AND STARTED LOSING ALL POWER, SYSTEMS STARTED TO SHUT DOWN, VAN WAS LIMITED IN SPEED AND FUNCTION. BY THE END ALL WARNING SYSTEMS HAD FAILED, POWER STEERING WAS GONE, ABS WAS GONE, AFTER THE BATTERY HIT 8.9 VOLTS WE LOST CONTROL OF THE TRANSMISSION, THE "D" ON THE DISPLAY STARTED FLASHING AND THE VAN SHUT OFF 15 SECONDS LATER. ONCE THE VAN WAS OFF I WAS UNABLE TO PUT IT IN PARK OR APPLY THE PARKING BRAKE DUE TO THE LOSS OF POWER.

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7223.1%
ODI 11142473 · 150 mi

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

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3621.2%
ODI 11389733 · 7,200 mi

WENT FOR 1ST EVER OIL CHANGE, TECHNICIANS NOTICED COOLANT RESERVOIR WAS EMPTY (SHOULD NEVER BE) AND THERE WAS LEAKED COOLANT ALL OVER THE ENGINE AND BOTTOM OF CARS PROTECTION PADS (BAD ISSUE). TOLD ME (GET IT TO THE DEALER IMMEDIATELY), WHICH I DID, TAKING IT TO PHILLIPS CHRYSLER OF OCALA. IN ORDER FOR MY ENGINE NOT TO BLOW UP. I HAVE BEEN DRIVING THIS FOR 7000 MILES SINCE I PURCHASED IT WITH ZERO MILES. THE DEALERSHIP TECHNICIANS SAID (THEY HAVE NEVER SEEN THIS CONDITION) IT CAME FROM THE CHRYSLER OEM PLANT THIS WAY, SAID THAT ALL THE BOLTS…

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11932.1%
ODI 11413131 · 950 mi

WHEN THE CAR WAS STOPPED AT A STOP SIGN GETTING READY TO MAKE A RIGHT TURN, THE ENGINE TURNED OFF. THOUGH THE CAR WAS ON DRIVE, I WAS UNABLE TO ACCELERATE OR MOVE THE CAR. I HAD TO SHIFT TO PARK, RESTART THE CAR AND WAS THEN ABLE TO DRIVE. THIS HAPPENED ELEVEN DAYS LATER AGAIN, IN EVEN SCARIER CIRCUMSTANCES. THE ENGINE TURNED OFF WHEN I WAS SLOWING DOWN IN PREPARATION TO MERGE INTO A HIGHWAY. THE CAR TURNED OFF AND STOPPED AND I COULD NOT ACCELERATE OR DRIVE, HOLDING UP THE CARS BEHIND ME. AGAIN I HAD TO SHIFT THE CAR TO PARK AND RESTART THE CA…

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7133.3%
ODI 11450601

The car stalled while driving. I was driving down a city street and the engine cut off and a message on the dash read "Put Vehicle in P to start." I pulled over and it took several minutes to get the car to restart. This happened several times on the way back to the dealership (we had only just bought the car the day before). Our safety and that of others on the road was put at risk because we were stopped in the middle of traffic and were unable to move. Pulling over across traffic once the car had stalled was also dangerous because I cou…

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4127.0%
ODI 11531075

2023 Pacifica puts itself in P while stuck in traffic then won't let us put in D. We had to shut off car and back on again to move the knob to D The knob was stuck in park it woukdnt let us do anything in middle of freeway traffic

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1125.6%
ODI 11614841

I had a warning telling me to Stop safely and that the vehicle will stop soon as well as the Start\Stop and Battery lights.

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310.7%
ODI 11659932

[XXX]- bought new 2025 Chrysler Pacifica w/ 29 mi at Troncalli Chrysler Dodge Jeep (TCDJ). [XXX]- 1st time -I was driving the car when it made a “clunk” sound when turning left. All the lights on the dashboard came on and the ABS system turned off.The car safety features disabled and it did not recognize we were in the seats (seat belt lights came on).I was able to drive into a parking lot.Turned the car off and then restarted it after a few min and the lights on the dash were gone. Decided to cont driving, figured it was a computer error.Went …

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218.2%
ODI 11739905

Driving down a busy section of highway on I-25 in Colorado, without warning car lost all power and shutoff. Was able to veer off highway to shoulder without getting hit. Car will not restart. This was incredibly unsettling as my family and kids were all in the car on the way home and was a very dangerous situation. For a brand new vehicle to shut off on the highway without warning is unacceptable.

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00.0%

No examples available for this selection.

Unknown Or Other
00.0%

No examples available for this selection.

21314.0%
ODI 10883904 · 500 mi

BACKUP CAMERA ISSUE: WHEN ENTERING OR EXITING GARAGE IN REVERSE DURING DAYLIGHT HOURS (OR ANY AREA WITH A MODERATE CHANGE IN LIGHTING) THE DEFAULT CAMERA VIEW (TOP[360]& REAR) IS DISPLAYED. THE REAR CAMERA DOES NOT ADJUST TO THE LOWER LIGHT CONTRAST AND THE IMAGE DISPLAYED IS ALL BLACK, YOU CANNOT SEE A THING (SEE PICTURE ATTACHED). THIS COULD LEAD TO SOMEONE OR SOMETHING GETTING RUN OVER. A SERIOUS SAFETY ISSUE.

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11212.8%
ODI 11053801 · 135 mi

I HAVE HAD THE VEHICLE SINCE 12-2-2017 AND THE ENGINE HAS STALLED 3 TIMES WHILE WAITING AT A STOP LIGHT? WHAT CAN I DO THIS IS NOT NORMAL.

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5016.0%
ODI 11190867 · 13,000 mi

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

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1810.6%
ODI 11351382 · 2,800 mi

WHILE APPROACHING A STOP SIGN AND ALMOST COMPLETELY STOPPED THE ENGINE REVVED AND CAUSED THE VEHICLE TO ENTER THE INTERSECTION BEFORE I COULD STOP IT. THE ENGINE RETURNED TO IDLE A FEW SECONDS LATER. FORTUNATELY THERE WAS NO OTHER TRAFFIC AT THIS TIME. THE SECOND TIME THIS PROBLEM OCCURRED I WAS STOPPING AT A RED LIGHT AND ALMOST COMPLETELY STOPPED WHEN THE ENGINE REVVED. I HAD TO APPLY CONSIDERABLE BRAKE PRESSURE TO AVOID REAR ENDING THE VEHICLE IN FRONT OF ME. I OBSERVED THE TACHOMETER READ ABOUT 2500 RPM AND IT RETURNED TO IDLE AFTER ABOUT F…

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5514.8%
ODI 11425971

We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61.7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain…

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2612.2%
ODI 11454851

On 2/24/2022, we were merging onto the highway when the van powered itself off. The engine light came on. We pulled over, got the van back on, and pulled back onto highway. Almost immediately, the van shut itself off again. On 2/25/2022, on the way to the dealership, the van once again powered itself off on the highway. After arrival to the dealership, the technician said he found a loose cable connecting to the transmission and apparently fixed it. On 3/2/2022, the van shut itself off yet again in the middle of an intersection. In each o…

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2113.8%
ODI 11504935

Purchased a brand new 2023 1/6 or 1/7 Jan 18 I ran over a speed bump and the the bottom of the van plastic cover was hit and had to take it into the dealership service center to have it re attached 1/24 family went on a 200+ mile trip and back with no problem 1/27 the van started to give me error msg Will add photo and video Unable to upload please provide me with email will send it

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920.9%
ODI 11656918

The vehicle, without warning, flashed the message “Stop Safely, Vehicle Will Shut Off Soon” and suddenly went totally unresponsive. It had shut down within 60 seconds. This was on day 4 of ownership and less than 1000 miles on the vehicle. We were unable to restart, shift, or get the vehicle to respond in any way. Upon reading further, this is the exact issue that over 67,000 of these models were recalled for in years 2017-2023 with transmission replacement as the required repair.

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27.1%
ODI 11689113

My son was driving the vehicle down the interstate and attempted to exit. He hit the brakes and the car would not slow down. He had the pedal all the way to the floor and the vehicle still would not slow down. The vehicle went off the exit ramp, through a grassy hill area, across the entrance ramp, and finally stopped when the tire broke off. Even with the tire broke off and the vehicle not moving the engine was showing it was going 30-40 mph. No airbags were deployed. I received a Luckily the only injury was my daughter's sprained wrist. The e…

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327.3%
ODI 11738286

We were stopped for fuel. Prior to fueling we turned off the engine and opened the fuel door, inserting the gas nozzle and then began to pump fuel. While the nozzle was running, a passenger opened the sliding door by pressing the auto open button - and the door slid into the hand of the individual holding the fuel nozzle, crushing his hand between the door and the nozzle - causing the nozzle to dislodge from the filling neck , releasing gasoline all over the driver and j hiring his hand. There is no interlock preventing the door from au…

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00.0%

No examples available for this selection.

Steering
00.0%

No examples available for this selection.

27818.3%
ODI 10864837

MY LOCAL DEALER (CONFIRMED BY FCA LLC) HAS TOLD ME THAT WE CANNOT GET THE AUTONOMOUS BRAKING AND LANE ASSIST ON THE PACIFICA TOURING TRIM LEVEL; ONLY ON THE MORE EXPENSIVE TOURING L-PLUS! THESE SHOULD BE OPTIONS ON ALL TRIM LEVELS SO A FAMILY WHO WANTS SAFETY MORE THAN FANCY CAN SPEND THEIR HARD EARNED MONEY ON SAFETY OPTIONS AND NOT BE FORCED TO PAY $7000 MORE FOR FANCY TO BE ABLE TO GET MORE SAFETY!!!! CAN YOU PUT PRESSURE ON THEM TO OFFER THE ALP ADVANCED SAFETY OPTION ON LOWER TRIM LEVELS?

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17920.4%
ODI 11062301 · 795 mi

CAR SHUT OFF WITH THE "PUT CAR IN PARK AND RESTART" MESSAGE. IT TOOK 2 ATTEMPTS TO RESTART. CAR HAS ONLY 795 MILES ON IT. WHEN THE CAR SHUTS OFF THERE IS NO POWER STEERING CREATING A VERY DANGEROUS SITUATION. THE CAR WAS STOPPED AT A TRAFFIC LIGHT WHEN THIS HAPPENED WITH THE FUEL SAVER OPTION SET TO THE OFF POSITION.

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4213.5%
ODI 11205386 · 1,851 mi

WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.

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3218.8%
ODI 11413385 · 33,000 mi

VEHICLE WAS BROUGHT TO DEALERSHIP 3/9/21 FOR NOCKING ON L/F. DEALER DIAGNOSED STRUT AS PROBLEM. PART IS ON B/O. CHRYSLER MFG. HAS BEEN CONTACTED FOR ASSISTANCE TO SECURE PART AND ATTACHING PARTS TO REMEDY THE SITUATION. CURRENTLY THEY HAVE NOT DONE ANYTHING BUT PROMISE DATES THAT PARTS WILL BE AVAILABLE.(THEY ARE STILL MISSING TWO PARTS). THEY HAVE NOT ANSWERED MY REQUEST TO PROVIDE SOLUTION OR A RENTAL SO I CAN DRIVE A SAFE VEHICLE. ALL OF THIS IS STRANGE SINCE CHRYSLER IS ACTIVELY BUILDING THE CAR. ONE WOULD THINK THEY HAVE THE PARTS ON THE A…

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154.0%
ODI 11467341

On freeway , running on gas - the vehicle gave an error “service charging system” and vehicle shutdown and de accelerated rapidly - forward momentum only We are on freeway and no shoulder and narrow escaped an collision trying to get a safe stop at speed of 20-25 miles and slowing down from initial of 70 mph This is serious safety concern and how was this released for sale is certified by NTSB is a surprise and shock Multiple owners have complained of this

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125.6%
ODI 11462370

Started van with remote start to warm it up,and went to it in 5minutes,got in pushed dash button and put it in drive but THERE WAS NO POWER STEERING. Drove it 500 ft,and still no power steering. The Van had been sitting for 3 days without use.

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117.2%
ODI 11572324 · 2,500 mi

The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearan…

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24.7%
ODI 11686546

We purchased our 2024 Pacifica Pinnacle AWD new in July of 2024. The vehicle currently has 9,600 miles on it, and the issue has been present since it was new. We have experienced continuous issues while driving the vehicle at highway speeds, with the steering exhibiting a gap in responsiveness. The steering acts like there is a dead zone between 11 and 1 o'clock when turning the wheel, where nothing happens. Once the vehicle finally reacts to the driver's inputs, it causes the car to jerk from side to side. It is bad enough that it causes my en…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Structure:Body
00.0%

No examples available for this selection.

523.4%
ODI 10910628 · 158 mi

I ENCOUNTERED AN ISSUE WITH THE PACIFICA. THE SLIDING DOORS CONTINUES TO CLOSE ALL THE WAY EVEN WHEN SOMEONE/SOMETHING IS IN THE WAY. I EXPECTED THE SLIDING DOORS TO RETRACT ON CONTACT. WITHOUT THIS RETRACTION, A CHILD COULD EASILY GET CAUGHT AND CRUSHED BY THE DOORS AS THE DOOR MOTORS ARE VERY POWERFUL. I REPORTED THIS TO CHRYSLER ON SEPTEMBER 8. I TOOK IN THE PACIFICA TO A DEALERSHIP BUT THEY DIDN'T HAVE ANY FIX FOR THIS ISSUE. CHRYSLER HAS BEEN UNRESPONSIVE SINCE.

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131.5%
ODI 11139579 · 7,000 mi

WHILE DRIVING OUR 2018 CHRYSLER PACIFICA ON I-95 SOUTH IN NH, TRAFFIC CAME TO AN ABRUPT STOP AND WE REAR-ENDED A JEEP WRANGLER AT APPROXIMATELY 30-40 MPH. I BRAKED FOR ABOUT 20 FT AND STRUCK THE JEEP. OUR AIRBAGS DEPLOYED AND THE ENGINE COMPARTMENT IMMEDIATELY BURST INTO FLAMES UPON IMPACT. THE FLAMES WERE SO IMMEDIATE AND SO VIOLENT THAT MY WIFE AND I ONLY HAD TIME TO REMOVE OUR YOUNG DAUGHTERS FROM THE MIDDLE ROW OF THE VEHICLE. THE ACCIDENT ITSELF WAS MINOR, THE JEEP WAS ABLE TO DRIVE AWAY AFTER THE ACCIDENT. OUR PACIFICA WAS A COMPLETE LOSS…

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103.2%
ODI 11190867 · 13,000 mi

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

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31.8%
ODI 11418155

FIRST COMPONENT FAILURES - Passenger sliding door: a) WHILE DRIVING, the passenger sliding door mechanism engages and attempts to open the door - the driver then sees a notification "to operate the sliding door, put the vehicle in park"; b) when parked, if the door is open and we want to close it, we can engage the closing mechanism with button or fob, but then it will not stop and re-open even if there is an obstruction; it has closed on my wife's arm and almost hurt one of the kids. One can even try to stop the door from closing with their f…

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71.9%
ODI 11463055

When I first purchased my 2021 Pacifica Hybrid Pinnacle in January 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in November 2021 I had the Y50 2021 RU Power Lift gate recall done on my vehicle and since then three times while driving the lift gate has popped up on its own. When you pull over all buttons a…

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31.4%
ODI 11514826

When locking vehicle and arming the alarm up on returning to vehicle in a parking lot no matter where. Upon return to vehicle before unlocking we notice vehicle rear tailgate is wide open. This has happened multiple times with a dealer not finding any cause. Now on our second case to have looked at. This is not good as anything in the vehicle is open to theft with me having no control of it. Happened on the road traveling to FL from IL leaving all of our belongings visible and available to take. Not good had luggage tools, guns all easily stole…

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00.0%

No examples available for this selection.

24.7%
ODI 11650381

The vehicle was purchased on 1/8/2025. On 1/13/2025, the vehicle had to be towed to the dealer because the transmission wouldn't shift to park. Dealer performed a software update to correct the issue. On 1/21/2025, the vehicle had to be towed to a dealer because the transmission wouldn't shift to park. Dealer replaced the gear selector. On 1/27/2025, the vehicle had to be towed to the dealer because it wouldn't shift to park. Dealer stated the battery failed. On 3/13/2025, the vehicle was taken to a dealer because the rear hatch opened …

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27.1%
ODI 11667604

Passenger rear-sliding door will not open automatically/ will not properly re-latch despite multiple repair attempts (ie sensor and module replacement).

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Suspension
150.0%
ODI 11183725 · 12,733 mi

THE FRONT AXLE BROKE WITH NO EVIDENCE OF IMPACT OR DAMAGE. THE AXLE BROKE WHILE OPERATING THE VEHICLE AT LESS THAN 30 MPH ON A RESIDENTIAL STREET. THE VEHICLE HAS APPROXIMATELY 12,700 MILES ON IT. THE DEALERSHIP CANNOT IDENTIFY A REASON FOR THE FRONT AXLE BREAKING. THIS CAUSED THE VEHICLE TO BE UNABLE TO STEER ACCELERATE, GO FORWARD, OR GO IN REVERSE. *DT*JB MANUFACTURER WAS CONTACTED.*JB

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241.6%
ODI 10928948 · 5,000 mi

ACC & FCW. MINE DID NOT WORK. THE DEALER HAD MY CAR FOR 2 WEEKS. THEY HAD TO CONTACT THE CHRYSLER ENGINEER & WAS TOLD TO REPLACE & RE-CALIBRATE. SO AFTER BEING REPLACED IT SOMEWHAT WORKS. AFTER THE NEW PARTS, MY CAR WILL STILL BRAKE HARD WHEN A CAR IN THE ADJACENT LANE IS EXITING (AS IF THE CAR WAS BRAKING IN FRONT OF ME). BUT, IF A CAR CHANGES LANES DIRECTLY IN FRONT OF ME OR SLAMS ON BRAKES DIRECTLY IN FRONT OF ME MY CAR DOESN'T REACT? CHRYSLER HAS DEFINITELY FALLEN SHORT ON THIS FUNCTION. I'VE OWNED VEHICLES WHERE THIS FUNCTION WORKED NEAR…

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202.3%
ODI 11101719 · 9 mi

1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIE…

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51.6%
ODI 11430785

My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Tod…

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31.8%
ODI 11384731 · 300 mi

TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SWAYED. THE SWAY, ELECTRIC STABILIZER, AND CRASH WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WALT MASSEY CHRYSLER DODGE JEEP RAM (602 WESTERN BYPASS, ANDALUSIA, AL 36420, [phone removed]) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS…

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10.3%
ODI 11754828

The vehicle has had a suspension problem since purchasing the dealership has not been able to determine the issue after replacing the axle,struts, low arm control,motor mount now the state the steering wheel rack

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10.5%
ODI 11593540

THE VEHICLE STOPS AT WILL WHILE DRIVING. IT HAS STOPPED SEVERAL TIMES, IMADE IT TO THE NESSAN DEALER WHERE I PURCHASED IT THEY STARTED IT BUT ONCE I GOT ON THE INTERSTATE IT STOPPED ANDI I HAD TO HAVE IT TOWED. ON THE PANEL IT SAYS 'ELECTRONIC STABILITY CONTROL"

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21.3%
ODI 11572324 · 2,500 mi

The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearan…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

19.1%
ODI 11690285 · 1,173 mi

The contact's mother owns a 2026 Chrysler Pacifica. The contact stated that while his mother was driving 30-35 MPH on a well-maintained road, the front passenger's side of the vehicle suddenly lowered, and the driver lost control of the steering wheel, causing the rear passenger's side of the vehicle to strike a curb, and the vehicle was pushed towards the left, near oncoming traffic. The contact stated that the vehicle nearly rolled over prior to coming to a stop. The driver was able to exit the vehicle. A Police Officer arrived at the scene a…

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00.0%

No examples available for this selection.

Fuel/Propulsion System
150.0%
ODI 11032132 · 18,000 mi

CAR SHUTS OFF WHILE DRIVING. WARNINGS TO PUT THE CAR IN PARK AND ELECTRONIC STABILITY ISSUES MAY POP UP. THE ENGINE MAKES A WEIRD NOISE AND THE CAR WILL OFTEN NOT SHIFT TO PARK TO RESTART. THIS HAS OCCURRED THREE SEPARATE OCCASIONS FOR ME. EACH TIME I WAS LUCKILY DRIVING SLOWLY PRIOR TO A TURN. I HAVE BROUGHT THE CAR TO THE DEALER EACH TIME. THEY HAVE TRIED REPLACING THE SHIFTER, UPDATED THE COMPUTER SYSTEM AND CLEARED ERROR CODES. NOTHING WORKS. THIS IS A HUGE SAFETY ISSUE FOR OUR FAMILY AND THEY JUST KEEP RETURNING THE CAR TO ME.

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684.5%
ODI 10991298 · 4,500 mi

WHILE DRIVING ON A BUSY STREET, MY 2017 CHRYSLER PACIFICA SUDDENLY LOST THE ABILITY TO ACCELERATE. I WAS IN AN INTERSECTION PUMPING THE GAS PEDAL WITH NOTHING HAPPENING. THE WARNING MESSAGE ON THE DASH READ "SHIFT VEHICLE TO PARK" (OR SIMILAR). I COASTED TO A STOP WITH CARS NEARLY MISSING ME, SHIFTED TO PARK, TURNED THE CAR OFF, THEN TURNED IT BACK ON, SHIFTED TO DRIVE AND PULLED DIRECTLY INTO A PARKING LOT. I CALLED CHRYSLER ROADSIDE AND WAS TOWED TO THE DEALERSHIP WHERE MY CAR IS NOW. ACCORDING TO WHAT I'M SEEING ON CHRYSLER FORUMS, THIS IS B…

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475.4%
ODI 11073191 · 360 mi

I HAD JUST PURCHASED THIS CAR AND WAS DRIVING AWAY FROM THE DEALER. ABOUT A MILE DOWN THE ROAD I WAS SLOWING DOWN AND STARTED TO PUT ON THE BRAKES WHEN I HAD AN UNCONTROLLED ACCELERATION EVENT. (IT FELT LIKE SOMEONE HAD JUST STEPPED ON THE ACCELERATOR). I HAD TO SLAM HARD ON THE BRAKES AND JUST AVOIDED HITTING THE CAR IN FRONT OF ME. I KNOW THIS WAS CAUSED PROBABLY BY THE COMPUTER BUT I KNOW IT WASN'T ME. MY FOOT WAS ONLY ON THE BRAKE. I KNOW THIS FEELING WELL SINCE I USED TO HAVE A 2004 PRIUS WHERE THIS HAPPENED TO ME MANY TIMES.

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103.2%
ODI 11256708 · 1,800 mi

THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE VAN RAN FOR JUST 1800 MILES, I PURCHASED IT NEW JUST A MONTH AGO FROM DEALERSHIP. THE REPAIRS ARE COVERED UNDER WARRANTY.

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95.3%
ODI 11389733 · 7,200 mi

WENT FOR 1ST EVER OIL CHANGE, TECHNICIANS NOTICED COOLANT RESERVOIR WAS EMPTY (SHOULD NEVER BE) AND THERE WAS LEAKED COOLANT ALL OVER THE ENGINE AND BOTTOM OF CARS PROTECTION PADS (BAD ISSUE). TOLD ME (GET IT TO THE DEALER IMMEDIATELY), WHICH I DID, TAKING IT TO PHILLIPS CHRYSLER OF OCALA. IN ORDER FOR MY ENGINE NOT TO BLOW UP. I HAVE BEEN DRIVING THIS FOR 7000 MILES SINCE I PURCHASED IT WITH ZERO MILES. THE DEALERSHIP TECHNICIANS SAID (THEY HAVE NEVER SEEN THIS CONDITION) IT CAME FROM THE CHRYSLER OEM PLANT THIS WAY, SAID THAT ALL THE BOLTS…

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7720.8%
ODI 11418815

While in EV mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive. My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle EV motor back on. There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for mor…

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2612.2%
ODI 11450601

The car stalled while driving. I was driving down a city street and the engine cut off and a message on the dash read "Put Vehicle in P to start." I pulled over and it took several minutes to get the car to restart. This happened several times on the way back to the dealership (we had only just bought the car the day before). Our safety and that of others on the road was put at risk because we were stopped in the middle of traffic and were unable to move. Pulling over across traffic once the car had stalled was also dangerous because I cou…

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1610.5%
ODI 11565851

Service hybrid electric vehicle system

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24.7%
ODI 11731184

2024 Pacifica Van with 66,000 miles started to run rough then quit in a McDonalds parking lot in Richmond VA 70 miles from our home residence. I had the car towed to a local Chrysler dealership on Saturday night before Easter. The tow truck drive was kind enough to take myself, spouse, daughter and Golden Retriever to the Richmond airport where we rented a car and drove home to Leonardtown, MD. The Chrysler dealership troubleshoot the vehicle and ordered a fuel pump.

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310.7%
ODI 11680466

After not driving the car for a full day or so, when I drive down my street about 1/4 of a mile to a stop sign and stop the vehicle will not accelerate from the stop. I press on the gas but the car goes around 5 MPH for the next 50-100 feet or so and will not accelerate before finally kicking in and accelerating normally. This has happened over 20 times since purchasing the vehicle as new in late March of 2025.

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19.1%
ODI 11738286

We were stopped for fuel. Prior to fueling we turned off the engine and opened the fuel door, inserting the gas nozzle and then began to pump fuel. While the nozzle was running, a passenger opened the sliding door by pressing the auto open button - and the door slid into the hand of the individual holding the fuel nozzle, crushing his hand between the door and the nozzle - causing the nozzle to dislodge from the filling neck , releasing gasoline all over the driver and j hiring his hand. There is no interlock preventing the door from au…

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00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Electrical System3,300–46,376 mi18,179 mi17
ODI 11206511 · 500 mi

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRU…

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ODI 11209530 · 12,700 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL [phone removed], LOCATED AT 725 N MAPLE AVE, DANVILLE, KY 40422) WHERE IT WAS DIAGNOSED THAT THE RELAY SWITCH WAS STUCK. THE PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE AUXILIARY BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER…

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ODI 11218873 · 475 mi

I HAVE BEEN DRIVING A NEW PACIFICA FOR OVER A WEEK NOW AND I KNOW THE ELECTRONIC START/STOP SYSTEM IS JUNK OVERALL. ON A FEW OCCASIONS, IT SEEMS THE ENGINE RE-ENGAGES WITH A SHUDDER AND HAS DELAYED US FROM GETTING ONTO A ROAD WHICH IS A SAFETY PROBLEM WITH TRAFFIC BEHIND ME OR GETTING INTO TRAFFIC FLOW. THIS FEATURE SHOULD HAVE AN ABILITY TO BE PERMANENTLY DISABLED BY THE OWNER IF UNWANTED INSTEAD OF HAVING TO PRESS A BUTTON EACH TIME THE CAR STARTS. WE PRESS THE BUTTON EVERY TIME, BUT THE FACT WE HAVE TO PRESS THIS EVERY TIME WE START THE …

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Engine2,775–44,275 mi21,700 mi16
ODI 11142473 · 150 mi

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

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ODI 11195875 · 1,200 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, [phone removed]) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A C…

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ODI 11218873 · 475 mi

I HAVE BEEN DRIVING A NEW PACIFICA FOR OVER A WEEK NOW AND I KNOW THE ELECTRONIC START/STOP SYSTEM IS JUNK OVERALL. ON A FEW OCCASIONS, IT SEEMS THE ENGINE RE-ENGAGES WITH A SHUDDER AND HAS DELAYED US FROM GETTING ONTO A ROAD WHICH IS A SAFETY PROBLEM WITH TRAFFIC BEHIND ME OR GETTING INTO TRAFFIC FLOW. THIS FEATURE SHOULD HAVE AN ABILITY TO BE PERMANENTLY DISABLED BY THE OWNER IF UNWANTED INSTEAD OF HAVING TO PRESS A BUTTON EACH TIME THE CAR STARTS. WE PRESS THE BUTTON EVERY TIME, BUT THE FACT WE HAVE TO PRESS THIS EVERY TIME WE START THE …

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Power Train838–30,350 mi16,350 mi14
ODI 11142473 · 150 mi

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

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ODI 11182632 · 75 mi

THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.

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ODI 11184496 · 100 mi

VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.

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Service Brakes11,492–38,000 mi29,000 mi15
ODI 11256428 · 10,000 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 FEDERAL HWY SUITE A, DELRAY BEACH, FL 33483, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE BRAKING SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

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ODI 11257425 · 4,300 mi

MASTER CYLINDER FAILED WITH APPROXIMATELY 4,300 MILES ON THE CAR (PURCHASED IN APRIL 2019, FAILED SEPTEMBER 2019). DEALER REPORTED IT WAS A "KNOWN ISSUE" BUT NO SERVICE BULLETIN OR RECALL HAS BEEN ISSUED. NO BRAKE WARNING LIGHT OR CODE THROWN. ONLY DISCOVERED BECAUSE OWNER SUSPECTED CONCERN WITH BRAKES.

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ODI 11322041 · 900 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE…

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Unknown Or Other825–13,896 mi4,200 mi10
ODI 11190867 · 13,000 mi

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

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ODI 11221988 · 5,400 mi

A SERIOUS SAFETY ISSUE EXISTS WITH ELECTRIC SLIDING AND RAISE/LOWER TAIL GATE DOORS. THIS IS MY THIRD CHRYSLER PACIFIC, 2014, 2017, AND NOW 2019. ON THIS 2019, IT DOES HAVE ONE DOOR, THE DRIVER SIDE SLIDER, THAT HAS A WARNING BUZZER IF LEFT OPEN WHEN THE VEHICLE DRIVE IS ENGAGED, AND ONLY WHEN THE VEHICLE ATTEMPTS TO MOVE IN REVERSE. THAT WARNING DOES NOT EXIST IF THE VEHICLE IS DRIVEN FORWARD AND IT DOES NOT EXIST AT ALL FOR THE PASSENGER SIDE SLIDER. SO MANY TIMES, WE INADVERTENTLY AND UNKNOWINGLY DRIVE OFF WITH SLIDERS OPEN AND/OR TAIL…

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ODI 11245092 · 58 mi

FIRST DAY WE PURCHASED THE VEHICLE, THE ENGINE LIGHT WENT ON AND THE HYBRID BATTERY NEEDED TO BE REPLACED. TWO WEEKS LATER THE VEHICLE KEPT STALLING, AND EVENTUALLY CAME TO A COMPLETE STOP. FOUR WEEKS OF PURCHASE, OUR CAR BEGANS STALLING AGAIN AND OUR ENGINE LIGHT IS BACK ON. TECH SAYS "THE CAR FIXED ITSELF". THE ENGINE LIGHT IS BACK ON AGAIN.

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SteeringToo few reports for a range26,926 mi4 (sparse)
ODI 11205386 · 1,851 mi

WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.

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ODI 11331518 · 900 mi

THE STEERING WHEEL IS POINTED TO THE LEFT ALL THE TIME. *TR

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ODI 11685865 · 52,000 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at higher speeds, the steering wheel failed to return to center after making a turn to the left or the right. No warning light was illuminated. The vehicle was taken to a local independent mechanic for a diagnostic test; however, the cause of the failure was not determined. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.

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Fuel/Propulsion System1,800–3,717 mi1,800 mi5
ODI 11256708 · 1,800 mi

THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE VAN RAN FOR JUST 1800 MILES, I PURCHASED IT NEW JUST A MONTH AGO FROM DEALERSHIP. THE REPAIRS ARE COVERED UNDER WARRANTY.

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ODI 11256717 · 1,800 mi

THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE VAN RAN FOR JUST 1800 MILES, I PURCHASED IT NEW JUST A MONTH AGO FROM DEALERSHIP. THE REPAIRS ARE COVERED UNDER WARRANTY.

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ODI 11265589 · 3,717 mi

CAR IS NOT ACCELERATING PROPERLY, HESITATION WHEN ACCELERATING WHEN DRIVING AT HIGH SPEEDS, JERKING AND SPITTING FROM THE CAR. VIBRATION WHEN IT IS IDLING AT A STOP SIGN OR LIGHT.

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Structure:BodyToo few reports for a range8,000 mi4 (sparse)
ODI 11190867 · 13,000 mi

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

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ODI 11270447 · 3,000 mi

WHEN OPENING PASSENGER SIDE BACK SLIDING DOOR, IT DOES NOT STAY IN THE OPEN POSITION AND SLIDES FORWARD AND CLOSES. IT IS VERY DANGEROUS AS CHILDREN CAN GET CAUGHT UP IN BETWEEN.

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ODI 11271516 · 375 mi

LARGE LEAK IN THE LEFT REAR OF THE VEHICLE. WATER CAME IN FROM A CURRENTLY UNKNOWN AREA AND RAN INTO ALL THE CREVICES BETWEEN THE INSIDE PANELS ON THE LEFT SIDE. SETTLED INTO THE CUBBIES ON THE LEFT SIDE. AND SOAKED THE CARPET IN THE BACK. ONLY OWNED THE VEHICLE FOR 10 DAYS WHEN THIS HAPPENED. A LARGE RAIN STORM CAME THROUGH ON SATURDAY WATER; NOTICED THE WATER SUNDAY MORNING. DID SOME DRIVING AROUND SATURDAY DURING THE RAIN STORM BUT DID NOT NOTICE THE WATER. NOT SURE IF THE WATER WAS COMING IN DURING THE DRIVING OR AFTER BEING PARKED. IT WAS …

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

25V876000 · 2025-12-1726V327000 · 2026-05-2112 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-112None
ODI 11623668

While driving, vehicle will display "stop safely vehicle will stop soon" and illuminate the battery and auto stop/start icons. This had happened previously and I was advised to have the auxillary battery replaced. After, the issue did not occur for a month or so but happened again. Had been intermittent but the car never shut off as I have read has happened to others. The additional issue I have is several times when I turned the vehicle off after the warning appeared, the vehicle would not start. I have an appointment with the dealership tomor…

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ODI 11626584

Bubbling on both sliding doors and also all along front of hood. Just noticed it as hard to tell unless you put a flashlight on the areas as van is black.

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2024-123None
ODI 11630362

Van has 55,000 miles on it. Not overheating but noticed coolant reservoir keeps needing to be topped off daily. Also, just received check engine light code for cylinder 5. Shop diagnosed as head gaskets and now need an engine replacement. Absolutely unacceptable for a vehicle with such low miles.

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ODI 11632023

Vehicle was driving 60 mph and turned off, told me to put car in park while driving on the highway. Car now stalls too often (within a mile of starting) to drive. At repair shop now and cannot find a fix. Common problem with this vehicle.

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ODI 11632747

The 2019 Chrysler Pacifica limited with 3.6l Pentastar engine had a check engine light come around 90,000 miles. The vehicle would suddenly lose acceleration power without warning, especially while getting onto the freeway. It was found that there is a known issue with the 3.2 and 3.6l Pentastar engines where the camshafts begin throwing metal shavings into the cylinders. The issue first presented itself as a cylinder 6 misfire with error code P0306. After replacing the spark plugs, coils, and VVT solenoids, the problem continued until the meta…

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2025-017None
ODI 11633562

The transmission shifts/jerks hard and hesitates/struggles to accelerate at times. It has even shutdown numerous times while I was at a traffic light.

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ODI 11633604 · 100,000 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at various speeds on several occasions, there was a clicking noise emanating from the engine compartment and the vehicle began shaking. The vehicle was taken to an independent mechanic, and the contact was informed that the control arm and bushings needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer who was unable to replicate the failure on one occasion; however, on another occasion, the vehicle was taken to the same dealer …

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ODI 11634781

While driving down the road and slowing down the van put itself into park and shut off. Had to then restart the van.

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2025-024None
ODI 11640856

The head gasket leaks, full engine replacement is recommended. No accidents, only 79k miles on the engine.

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ODI 11641543

Lost of coolant with no warning lamps. Engine went into hydrolock and now will not start. Miss fire code appearing before locking up. Dash light power come on and off when the car is off and park. The car has 77k miles and would choke when the car was running and changing gears. Has not been inspect by anyone yet because the car is dead on the drive way.

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ODI 11642727 · 99,970 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at 55 MPH on the highway, the A/C vents started blowing cold air; causing the vehicle to become extremely cold. There was water coming from the wheels. There were no warning lights illuminated. The contact parked the vehicle and noticed that the radiator was cracked. The contact who is an independent mechanic, determined that the torque on the radiator caused the radiator to crack. The vehicle was towed to the local dealer, where it was diagnosed that a radiator re…

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2025-033None
ODI 11647093

On multiple occasions my warning lights come on and my van goes into limp mode. It says it’s my throttle body and gas paddle but I had those put on. Some days the car runs perfectly fine. When the problem happens. I have to cut the car off then restart it. Sometimes it’s ride just a little. Then go back into limp mode. And other times it’s just ride perfectly normal for days. It’s been doing this since I had around 65000 miles on my van.

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ODI 11650271

As I'm driving down the road my MIL comes on and tells me to pull over the engine will shut off. My vehicle has had the recall completed. This happened to me on the interstate with my family in the van. This is our only vehicle for the family and need it everyday. Now my dealership is telling me that it isn't a recall issue and I might have to pay for the repairs. This light started coming on about a week ago, and doesn't always come on. But it started to happen more frequently.

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ODI 11650437

Shifter service keeps coming on. Won’t move out of park. Warning lights come on for service engine, fwc, have been brought to dealer 2 times already. They say multiple vans have been brought in for same issue and don’t know how to fix. They are saying they got it and next morning same issue. Photos attached. Plus a bill for $1500 and still not fixed.

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2025-043None
ODI 11652930

Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Each incident was more than 6 months apart so you never know when it will just stall out. Because our van was converted to a rear entry wheelchair van b…

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ODI 11653247 · 204,000 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the RPM's increased rapidly, but the vehicle failed to accelerate as intended. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repair…

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ODI 11654214

The infotainment system keeps resetting with screen going black and restarting. This is distracting and I lose data such as directions if I am using navigation. This could lead to driver distraction and risk of accidents. I think that this is a firmware issue and UConnect should provide a fix.

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2025-051None
ODI 11663429

The brake pedal felt spongy and did not engage without me pumping the brakes at a traffic light. I had to quickly change lanes to get the brakes to engage. Otherwise I would have crashed into the vehicle in front of me. Also sometimes when sitting at a traffic light the brake pedal pulls away at random as if it is disengaging which cause the car to roll forward. I have to again pump the brake pedal. This issue has occurred 2-3 times so far. I took the van to two different auto repair shops. One shop said it’s the Brake booster. I got a second …

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2025-064None
ODI 11666541

Engine shut down warning while on the highway stating to pull over as the engine was going to shut down. No power to accelerate during this time. This is the second time this has happened and the first time the transmission needed to be replaced under warranty. The problem persists despite Chrysler’s attempts to fix.

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ODI 11667028

Vehicle Incident Summary – 2019 Chrysler Pacifica [XXX] is the orginal owner Initial Incident – [XXX] At 50,779 miles, my 2022 Chrysler Pacifica lost all power while driving on Mound Road in Sterling Heights, MI. Officer Nathan Sears from the Sterling Heights Police Department assisted, and the vehicle had to be towed. The diagnosis at the time was complete battery failure, both batteries were replaced. Current Ongoing Issue – [XXX] At 86,000 miles, the vehicle once again became completely inoperable. It was towed to Jim Riehl’s Chrysler Dodg…

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ODI 11668697

While stopped at a red light my van alerted me that the start/Stop feature was not working, turned itself off and put the van in Park causing much confusion and my almost getting reended as I was unsure what to do.

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2025-074None
ODI 11672648

1. Brakes give way and cannot stop car until halfway into intersection. Brake is metal to metal. Hear clanking sound………. Also 2. When stepping on brake, car speeds up. I’ve had 2 accidents by rear ending car in front of me. This has happened 4-5 times this past year.

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ODI 11676038

There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29 - 72B Recall work at Autonation Dealership completed Since the recall repair, my “service engine” light will intermittently turn on/off. 5/30 - Mile High Hybrid Diagnostic Code - U0412 “Invalid data received from battery energy control module” 6/12 - 6/18 - at AutoNation Dealership. U…

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ODI 11676503

when you are pushing the brakes the brakes want to push against you and go forward. It also wants to not steer the direction that you are steering sometimes making it very dangerous.

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2025-086None
ODI 11677969

After safety recall 72B was performed on my 2019 Chrysler Pacifica Hybrid on 7/17/25, the vehicle's check engine light illuminated and it began experiencing charging failures. I've never experienced these issues prior to the recall being performed and the vehicle returned to me. The component that has failed is the high-voltage (HV) battery pack and its control system. Diagnostic scans performed by a Chrysler dealer on 7/29/25 confirmed trouble codes, which indicate a critical fault within the battery system. The HV battery is available for in…

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ODI 11680173

My brake starts hissing, and starts pushing back against my leg. It happens much when I push brake padel then it hissing sound and brake padel pushes back, the vehicle starts crawling. I got messege blind spot monitor unavailable. Engine hood paint fall off, easy visible paint fall off or peeling paint. This one I brought used car from ALM Gwinnett

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ODI 11680654

06AUG25: At a stop light vehicle lost all power. Accessories worked. Vehicle stated to press on break and press start to turn on car. Did not start. Towed to dealership. Dealership stated was software update needed. Car did start. With no additional errors presented at diagnostic. 12AUG25: On highway during rush hour vehicle lost all power with no warning no time to pull off to the side of the highway. Towed to dealership. Vehicle had Battery and Auxiliary Battery replaced (Under warranty). Vehicle still would not start. Starter was replaced. …

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2025-0912None
ODI 11684738 · 59,000 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated that upon reversing out of the driveway, the contact attempted to shift out of reverse(R), but the gear shifter remained stuck in reverse(R). The contact noticed that the gear shifter indicator light was inoperable. The contact stated that the vehicle felt like it was in neutral(N) and was rolling backwards. The contact stated that the vehicle failed to respond upon depressing the brake pedal and continued to roll. The contact engaged the parking brake, and the vehicle stopped. The c…

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ODI 11685312

Internal failure of the electronic shifter assembly. Essentially the shifter would lock into place in undesired gear-for example-attempt to move into D, would move to R and lock up so the only way we could get it to stop moving/into desired gear was to immediately power off (even though not in P) and try again on restart (which is very scary thinking your car may reverse or move foward w/no ability to stop it). This occurred on multiple occasions prior to bring to dealer, when children present in the car, and did not consistently occur every ig…

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ODI 11685853

Power steering is sticking. This requires me to use additional force and thereby resulting in over correction. This has caused unintentional swerving into the adjacent lane nearly hitting other vehicles. Seems to be intermittent, but this has happened on numerous occasions. I see there is a currently an investigation into this matter and want you to be aware this is happening on 2019 vehicles as well.

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2025-104None
ODI 11691159

While driving down the 70 mph interstate my steering went out and I had 5 people in my van. There was no warning or other symptoms of the problem prior to the failure. My sister [XXX] and my mother who is [XXX] was stranded on the interstate with traffic speeding by at a high rate of speed. We had the vehicle towed to the dealership and they reported the power steering rack failed and it will cost over $5,000 to repair. I purchased this vehicle brand new in 2019. The mechanic I have repairing this vehicle reports this is a manufacturing issue. …

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ODI 11692190

Component failute: first the cruse control would stop working while driving. then the engine would rive way up while trying to accelerate and not gain much speed, gas mpg dropped. when breaking to stop i had to push the break pedal harder. when the cruse had stopped and i shut the engine off, it was hard to start, and would bump and shake as if it was hitting on 2 cylinders, cruse still would not work. after i made it home, the next time i started it, it was ok, then the last time i parked it the brake will not depress and it will not …

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ODI 11695174

After taking my car in for the recall on the battery which required a system update, I’ve had multiple errors that the Chrysler service department cannot resolve. Four times in the last two weeks when I get in the car and crank it, it will not go into drive or the shifter does not work at all. I’m having multiple errors on saying service shifter and service electrical battery that had never occurred before the system recall update. I’ve been stranded multiple times in the last two weeks. It must be related to the recall update that was done in …

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2025-115None
ODI 11697297

It malfunctioned on October 25th, it started working briefly the same day, but ultimately quite again until we reset it in the early evening. Reset being disconnecting the battery for an hour then reconnecting. After that, it worked fine the next day, throughout the drive home, and all week until it quit yesterday, Nov 2, 2025. It hasn’t worked since, even after a reset since yesterday Mov. 2, 2025. When making a hard left turn, the steering wheel system stopped completely!!! This caused it to be EXTREMELY HARD to steer the car and it steered…

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ODI 11699301

The vehicle jerked, stopped and would not start again. After a while it started, people were honking to move. This happened about 3 years ago. The vehicle jerks often and afraid it will leave us on the street. About 2 years ago, the auxiliary battery ran down the main battery. The car would not start. Had to buy both batteries. The lights come on, engine, traction and auxiliary battery light. This happens often on a weekly basis.

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ODI 11699753

We bought our brand-new Chrysler van in 2019. On [XXX] the oil filter housing needed to be replaced due to cheap manufacturing parts. It cost us $918.78. In October of 2025, we were experiencing some shaking in our van. Upon investigation, it was diagnosed with a blown head gasket. The repair was estimated at $3000 - $4000. The mileage on our van was a little over 93,000 miles. We were meticulous with the maintenance of our van. This, according to Chrysler Pacifica owner online forums, is not uncommon. There is a general outrage at the obvious …

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2025-12225V876000
ODI 11703318

Steering wheel sticks when attempting to return to straight position after a curve. Usually occurs when turning right but sometimes left. Only occurs at highway speeds, not on city streets. Chrysler dealer inspected vehicle, said no problem was found, recommended having tire alignment checked. Front tires did not need alignment but rear tires did and were aligned. Unfortunately, this did not correct the problem. This appears to be the same steering problem reported to affect 2017 and 2018 Pacifica per NHTSA investigation. Note: incident date, b…

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ODI 11704873

A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a local shop and they told us the coolant was nearly gone. The second time happened just [XXX] when I took my Pacifica in for an oil change. The shop stated…

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2026-012None
ODI 11709647

Power steering failure October 11, 2024. Car battery malfunction. Thankfully I was in the slow lane and was able to drift to the shoulder of the highway. My safety of my entire family was put at risk. This includes me, my wife and 2 kids. The problem was confirmed by a dealership and I was able to replace the battery. The problem has not been reproduced, and no there were no warning lamps.

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ODI 11713341

This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.

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2026-020None

No examples available for this selection.

2026-035None
ODI 11723248

Bad engine at 67,000 miles for a blown head gasket. Service records up to date,

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ODI 11724582

The vehicle has no power going up hills or accelerating and just stops and doesn't move. To get the car to move again you have to turn the car off and back on. Even if you put the car in L it can still just go back in regular drive on its own an cut out with no acceleration.

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ODI 11724661

While driving the car is unable to switch gears from D to L gear and has no power to accerlerate up hill.

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2026-043None
ODI 11731710

We bought our van new in 2019. It has always made a grinding noise when making hard turns. The dealer said it was normal. Flash forward to a few weeks ago when we hit 105k miles. We started noticing more grinding noises and sensations when turning the wheel. Additionally, we noticed a tugging sensation on the wheel when going over 60 mph. It felt like the lane assist was turned on, but it wasn’t. We took our van to our trusted auto repair garage. They did a series of tests which included isolating the sound of clicking and grinding to the elect…

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ODI 11732632

There is bubbling all along the hood of the van and now it is chipping. We inquired about this when we were getting oil changes at the dealer and no one said anything. I have a friend who said hers was recalled but I never received anything. We inquired a couple times and was brushed off. I now know that there was a recall and that this is a known defect. I only have 43k miles on this van it’s always I. A garage and I would like mine fixed since this is a well known defect.

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ODI 11733639

The steering wheel locks up partially when you turn the wheel making it super dangerous when driving. It’s done it for as long as I have had the vehicle. There was never any warning messages prior to the problem. I have not had it inspected by anyone. Unknown if it’s been reproduced by dealer.

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2026-05826V327000
ODI 11735407

While driving the steering will lock up and force a jerk when trying to get the steering wheel to move. At times there is a shudder while turning at slow speeds. Originally it was only present while turning as you are on an on ramp. It now appears also while driving straight.

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ODI 11735816

I have had an issue with my brakes for a couple years. I have taken my van to a couple of different mechanics to express my concerns and they have changed brakes but the issues continue. The brakes do not always work effectively. They make a hissing sound. When my foot is on the brake, sometimes my van will still roll forward or backwards - this has happened often when leaving parking lots. I cannot stop quickly when animals or unexpected moments happen while driving on the highway. I have not yet had an accident due to this but this cond…

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ODI 11738070

There was a clicking noise coming from under the dash. This flapping may have been going on for years. I only took in the car after a passenger noted that this noise was something abnormal. Others have noted that this will drain the secondary battery and I have had to have that battery replaced. The dealership said it would be five hundred dollars to replace the recirc door actuator (98258 B105D). They charged me $99.95 in labor to diagnose it. I bought a replacement part myself and replaced it myself. I disassembled what was supposed to b…

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2026-063None
ODI 11742577

The entire electrical system is messed up. There will be times it works fine but all of a sudden while driving the odometer will switch between mph and kilometers, it'll change the screen, heated seats/steering wheel will turn on or off, it'll change the air system, the stop/start frequently goes out, we've had to replace both batteries and within a few months are having to replace both again. The transmission has a lot of issues as well and it's not safe while driving it'll "jump" or stall while shifting gears.

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ODI 11743874

When driving around curves the electric steering is malfunctioning. Making it unsafe to drive almost like it is sticking then when you correct it, it frees up and over corrects. This has been going on for some time now and keeps getting worse and worse. After a little research it seems a lot of other people are having this problem

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ODI 11745504

Powertrain: harsh, jerky shifting, violent, lurching gear changes, pause before engaging and high revving and lack of acceleration, mostly noticed at 50-60mph Steering PE25009 - catching or sticking when making minor or gradual turns in either direction when the steering wheel is positioned near the 11 o'clock or 1 o'clock positions. It requires extra force to break free and jerks the steering

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2026-076None
ODI 11748610

A misfire code came up. Had plugs done.. didn’t solve problem now blowing white smoke burning antifreeze. Head gaskets bad. We just bought this 2019 7 months ago. And it only had 68,000 miles on it now 71000 miles on it. We thought we would get the newer better vehicle and having engine problem in a car that we paid 22000 dollars for. Going to be an expensive fix on a problem that shouldn’t be occurring on a car with that mileage.

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ODI 11748999

Over a year ago I noticed several paint bubbles along the front edge of the hood above the grille. This is widely reported issue with the 2017–2020 Chrysler Pacifica. I brought the vehicle to a dealer in Cleveland, Ohio for an estimate in February 2025 and requested that a warranty/goodwill claim be submitted to Stellantis/Chrysler. Since then, I've followed up several times by phone but haven't received any updates. Unfortunately, the paint issue has continued to worsen. Could you please let me know if you're able to assist with this matter?…

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ODI 11749240

The steering "sticks" on either right or left hand curves (more left than right) under normal driving circumstances on paved roads. This causes a "jerk" when returning the wheel to center, after or as the vehicle is coming out of the curve. Definitely concerning. Noticed shortly after we purchased the van with 100,000 miles on the odometer.

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2026-0811None
ODI 11754161

When trying making a sudden stop at a red light the or to stop the van it will not stop it keeps going

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ODI 11755193

The vehicle’s braking system is not working properly. The brake pedal pumps and does not always respond correctly when pressure is applied. When backing up, the brakes pump and do not stop the vehicle as expected. While driving forward, the vehicle may continue moving even after the brake pedal is pressed. Because of this, I have to begin braking much earlier than normal and stop farther back from stoplights and other vehicles to allow enough distance for the van to finally come to a complete stop. This issue puts the driver, passengers, and …

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ODI 11755616

Dash warning came on saying safely slown and pull over, car will shut off soon. Didn't have a safe place to pull over and eventually the whole car shut down and all electronics went out no steering, no gear shifting, No way to put in park. I was lucky to be on a somewhat sife road to pull over to side do safely get the car off the road so it would not get rear ended from other cars. The warning to shut down was like 1-2 minutes. Tried turning car back on but no power anywhere. Was able to jump car with portable battery power supply, but when …

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2026-098None
ODI 11761481

The steering sticks normally when slightly turned especially going highway speeds around bends. You have to “yank” the wheel from it being stuck and risk over steering off the road or into other lane. Huge safety risk.

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ODI 11761916

The van has a consistent steering catch when traveling most pronounced at 11 and 1. The steering hangs and then releases which causes the van to travel unexpectedly into the other lane of traffic. There are no faults or other indicators visible with the vehicle to warn the driver of an issue. The issue is more noticeable when the outside air temperature is above 85 deg F and the van has been drive 15 or so miles. Additionally, a visual inspection of all mechanical components of the van related to steering does not show any abnormal wear and tea…

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ODI 11762327

Loss of power steering while driving

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2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 2103 reports

2022: 103 complaints · 2023: 102 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
20222064103
20231830102
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
202221300
202315200

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentElectrical SystemEnginePower TrainService BrakesUnknown Or OtherSteeringFuel/Propulsion SystemStructure:Body
Electrical System—
34
ODI 11218873 · 475 mi

I HAVE BEEN DRIVING A NEW PACIFICA FOR OVER A WEEK NOW AND I KNOW THE ELECTRONIC START/STOP SYSTEM IS JUNK OVERALL. ON A FEW OCCASIONS, IT SEEMS THE ENGINE RE-ENGAGES WITH A SHUDDER AND HAS DELAYED US FROM GETTING ONTO A ROAD WHICH IS A SAFETY PROBLEM WITH TRAFFIC BEHIND ME OR GETTING INTO TRAFFIC FLOW. THIS FEATURE SHOULD HAVE AN ABILITY TO BE PERMANENTLY DISABLED BY THE OWNER IF UNWANTED INSTEAD OF HAVING TO PRESS A BUTTON EACH TIME THE CAR STARTS. WE PRESS THE BUTTON EVERY TIME, BUT THE FACT WE HAVE TO PRESS THIS EVERY TIME WE START THE …

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ODI 11256488 · 3,300 mi

MY WIFE WAS DRIVING HOME AND THE CAR WAS SHUDDERING AND INTERMITTENTLY ACCELERATING. SHE GOT BACK TO THE HOUSE AND SMELT A BURNT RUBBER SMELL. WHEN IN MY DRIVEWAY THE VEHICLE HAD A HARD TIME TURNING OVER AND THE ENGINE WOULD KNOCK AND SHUT OFF WHILE STILL IN PARK. IT HAD TO BE TOWED TO THE DEALERSHIP FOR FURTHER EVALUATION

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ODI 11365427 · 23,400 mi

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE …

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27
ODI 11206511 · 500 mi

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRU…

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ODI 11209530 · 12,700 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL [phone removed], LOCATED AT 725 N MAPLE AVE, DANVILLE, KY 40422) WHERE IT WAS DIAGNOSED THAT THE RELAY SWITCH WAS STUCK. THE PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE AUXILIARY BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER…

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ODI 11437652

The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be to…

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6
ODI 11322041 · 900 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE…

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ODI 11439901

While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously inj…

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ODI 11487481

When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they are good.

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14
ODI 11277457 · 3,000 mi

U CONNECT / RADIO / BACKUP CAMERA / TEMPERATURE CONTROL SYSTEM FREEZES CAUSES LACK OF CONTROL OF TEMPERATURE CONTROLS, NO BACKUP CAMERA NO CONTROLS IN THE RADIO/ATTACHED SYSTEMS. OPERATOR MUST TURN OFF VEHICLE AND OR COMPLETE A SOFT RESTART.

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ODI 11397111 · 14,194 mi

CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.

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ODI 11448825

The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.

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7
ODI 11516784

The Start/Stop system has gone out twice. Once the indicator light came on, the vehicle then will stop working.. sometimes in the middle of a road or while driving. We’ve taken it to our dealer twice, replaced the batteries (twice). I am truly concerned for my family’s safety as it feels like we can’t control the car when it malfunctions. This issue is ongoing, first repair was made July 2022 at Arrigo Chrysler in Ft. Pierce, Florida. Next same place in August.

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ODI 11517054

While driving the steering power assist failed. Stop/start and stabilizer icons appeared indicating failure. Vehicle repair eventually made at Chrysler dealership by fixing ground wire. Initial repairs were made replacing other parts that did not correct issues. Not included in recall for same issues per VIN ID of this 35th Anniversary Limited edition.

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ODI 11540302

Start/stop feature has stopped working (warning light is on), and steering wheel is sticking on short turns requiring extra pressure to right the wheel. There is a recall for this problem, however my car is not included.

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3
ODI 11637930

My vehicle suddenly lost power driving down the road at approximately 20MPH. I rolled to the side and the vehicle engaged the electronic parking brake. It's been at Chrysler dealership for over a week and is now a STARS case according to my service rep. .

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ODI 11638844

Over six months later, NHTSA Campaign Number: 24V538000 still has no remedy for an apparent fire risk! I can't charge my vehicle and I can't park it in my own garage. I drive at risk of being in the midst of a spontaneous fire! THE MANUFACTURER has failed or is unable to remedy this safety recall for my vehicle in a timely manner. I bought a plug in hybrid that I can't plug in. I bought it also for gas mileage complimented by the electrical propulsion system, which I cannot use. All the while, a spontaneous fire risk, without a fully known cau…

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ODI 11652930

Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Each incident was more than 6 months apart so you never know when it will just stall out. Because our van was converted to a rear entry wheelchair van b…

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1
ODI 11365427 · 23,400 mi

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE …

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Engine
34
ODI 11218873 · 475 mi

I HAVE BEEN DRIVING A NEW PACIFICA FOR OVER A WEEK NOW AND I KNOW THE ELECTRONIC START/STOP SYSTEM IS JUNK OVERALL. ON A FEW OCCASIONS, IT SEEMS THE ENGINE RE-ENGAGES WITH A SHUDDER AND HAS DELAYED US FROM GETTING ONTO A ROAD WHICH IS A SAFETY PROBLEM WITH TRAFFIC BEHIND ME OR GETTING INTO TRAFFIC FLOW. THIS FEATURE SHOULD HAVE AN ABILITY TO BE PERMANENTLY DISABLED BY THE OWNER IF UNWANTED INSTEAD OF HAVING TO PRESS A BUTTON EACH TIME THE CAR STARTS. WE PRESS THE BUTTON EVERY TIME, BUT THE FACT WE HAVE TO PRESS THIS EVERY TIME WE START THE …

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ODI 11256488 · 3,300 mi

MY WIFE WAS DRIVING HOME AND THE CAR WAS SHUDDERING AND INTERMITTENTLY ACCELERATING. SHE GOT BACK TO THE HOUSE AND SMELT A BURNT RUBBER SMELL. WHEN IN MY DRIVEWAY THE VEHICLE HAD A HARD TIME TURNING OVER AND THE ENGINE WOULD KNOCK AND SHUT OFF WHILE STILL IN PARK. IT HAD TO BE TOWED TO THE DEALERSHIP FOR FURTHER EVALUATION

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ODI 11365427 · 23,400 mi

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE …

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28
ODI 11142473 · 150 mi

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

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ODI 11271647

MY VEHICLE STALLS AND ROLLED BACK THREE TIMES SINCE PURCHASING IT NEAR THE END OF AUGUST. I KNOW THE ENGINE IS IN IDLE MODE DURING A STOP OR STOPLIGHT TO SAVE ON EMISSIONS, BUT THE TRANSITION FROM IDLE TO RESTART WHEN PRESSING ON THE GAS PEDAL IS NOT SEAMLESS. IN FACT, IT IS LOUD AND HAS ROLLED BACK A FOOT WHEN ON CHANGING FROM BRAKES TO GAS PEDAL.

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ODI 11460146 · 31,800 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated upon starting the vehicle, the brakes, ESC, Lane Keep Assist, air bags, and seat belt warning lights illuminated. Additionally, the "Rear Parking Assist Not Available" message was displayed. The vehicle was taken to the dealer who tightened the battery terminal; however, the failure reoccurred. The vehicle was taken back to the dealer who replaced the ORC module, the transmission control module, the body control module, the ABS module, and the wiring front end module; however, the c…

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3
ODI 11389192 · 35,700 mi

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE…

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ODI 11405985 · 16,000 mi

COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP …

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ODI 11594686

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchas…

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10
ODI 11245092 · 58 mi

FIRST DAY WE PURCHASED THE VEHICLE, THE ENGINE LIGHT WENT ON AND THE HYBRID BATTERY NEEDED TO BE REPLACED. TWO WEEKS LATER THE VEHICLE KEPT STALLING, AND EVENTUALLY CAME TO A COMPLETE STOP. FOUR WEEKS OF PURCHASE, OUR CAR BEGANS STALLING AGAIN AND OUR ENGINE LIGHT IS BACK ON. TECH SAYS "THE CAR FIXED ITSELF". THE ENGINE LIGHT IS BACK ON AGAIN.

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ODI 11476722

I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to get the car to the side of the road (though I was lucky to be able to do so) and it had to be towed to the Chrysler dealership (Deery Brothers Chrysl…

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ODI 11527990

My wife got in the vehicle after shopping and tried to start the vehicle. She said all displays were dark or blank and no instrument cluster lights, no indication on the touch screen. She said she tried several times to start the vehicle and same thing happened. She stated that after waiting a considerable time she tried calling me about the problem but I didn’t answer. She then tried one more time to start the vehicle and this time everything came up normally. When she got home I checked the vehicle for malfunctions and found none. Thus…

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3
ODI 11455455

I have taken item to shop twice. The auto stop/start stops working and causes vehicle to stall. Dodge dealership says it is a loose battery wire and just reconnects it. The feature stops working and has a cautionary light. The vehicle runs poorly during this time and seems like transmission out of gear.

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ODI 11594686

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchas…

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ODI 11724661

While driving the car is unable to switch gears from D to L gear and has no power to accerlerate up hill.

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3
ODI 11265589 · 3,717 mi

CAR IS NOT ACCELERATING PROPERLY, HESITATION WHEN ACCELERATING WHEN DRIVING AT HIGH SPEEDS, JERKING AND SPITTING FROM THE CAR. VIBRATION WHEN IT IS IDLING AT A STOP SIGN OR LIGHT.

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ODI 11389192 · 35,700 mi

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE…

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ODI 11637930

My vehicle suddenly lost power driving down the road at approximately 20MPH. I rolled to the side and the vehicle engaged the electronic parking brake. It's been at Chrysler dealership for over a week and is now a STARS case according to my service rep. .

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2
ODI 11365427 · 23,400 mi

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE …

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ODI 11518855

My local Chrysler dealership suggested (and charged me for) computer updates relating to the sliding doors and transmission of a 2019 Pacifica minivan. Without these updates, the service advisor said the sliding doors may not open/close and that the engine may rev but power may not be delivered to the drivetrain. Doors can be opened manually. I am not all that concerned about that one. But if the engine revs but does not deliver power to the wheels, the results can be catastrophic, especially while pulling out in traffic at highway speeds. …

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Power Train
27
ODI 11206511 · 500 mi

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRU…

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ODI 11209530 · 12,700 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL [phone removed], LOCATED AT 725 N MAPLE AVE, DANVILLE, KY 40422) WHERE IT WAS DIAGNOSED THAT THE RELAY SWITCH WAS STUCK. THE PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE AUXILIARY BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER…

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ODI 11437652

The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be to…

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28
ODI 11142473 · 150 mi

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

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ODI 11271647

MY VEHICLE STALLS AND ROLLED BACK THREE TIMES SINCE PURCHASING IT NEAR THE END OF AUGUST. I KNOW THE ENGINE IS IN IDLE MODE DURING A STOP OR STOPLIGHT TO SAVE ON EMISSIONS, BUT THE TRANSITION FROM IDLE TO RESTART WHEN PRESSING ON THE GAS PEDAL IS NOT SEAMLESS. IN FACT, IT IS LOUD AND HAS ROLLED BACK A FOOT WHEN ON CHANGING FROM BRAKES TO GAS PEDAL.

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ODI 11460146 · 31,800 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated upon starting the vehicle, the brakes, ESC, Lane Keep Assist, air bags, and seat belt warning lights illuminated. Additionally, the "Rear Parking Assist Not Available" message was displayed. The vehicle was taken to the dealer who tightened the battery terminal; however, the failure reoccurred. The vehicle was taken back to the dealer who replaced the ORC module, the transmission control module, the body control module, the ABS module, and the wiring front end module; however, the c…

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1
ODI 11487481

When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they are good.

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3
ODI 11430785

My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Tod…

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ODI 11476722

I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to get the car to the side of the road (though I was lucky to be able to do so) and it had to be towed to the Chrysler dealership (Deery Brothers Chrysl…

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ODI 11605002

My 2019 Pacifica Hybrid started showing a message around 07/19 “Service Charing Station” followed by Service Park brakes, Service Parking system and was not able to start or control anything in the car. After 15 to 30 minutes it started working and no errors. On Friday, 07/26, car stopped all of a sudden (luckily my family was in the parking lot) and showed a different message “Stop Safely. Vehicle will stop soon” message and after that it went completely dead. This is a concern that the vehicle would stop when driving and making the vehicle no…

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4
ODI 11205386 · 1,851 mi

WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.

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ODI 11516784

The Start/Stop system has gone out twice. Once the indicator light came on, the vehicle then will stop working.. sometimes in the middle of a road or while driving. We’ve taken it to our dealer twice, replaced the batteries (twice). I am truly concerned for my family’s safety as it feels like we can’t control the car when it malfunctions. This issue is ongoing, first repair was made July 2022 at Arrigo Chrysler in Ft. Pierce, Florida. Next same place in August.

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ODI 11724661

While driving the car is unable to switch gears from D to L gear and has no power to accerlerate up hill.

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2
ODI 11638844

Over six months later, NHTSA Campaign Number: 24V538000 still has no remedy for an apparent fire risk! I can't charge my vehicle and I can't park it in my own garage. I drive at risk of being in the midst of a spontaneous fire! THE MANUFACTURER has failed or is unable to remedy this safety recall for my vehicle in a timely manner. I bought a plug in hybrid that I can't plug in. I bought it also for gas mileage complimented by the electrical propulsion system, which I cannot use. All the while, a spontaneous fire risk, without a fully known cau…

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ODI 11652930

Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Each incident was more than 6 months apart so you never know when it will just stall out. Because our van was converted to a rear entry wheelchair van b…

Look up ODI 11652930 at NHTSA ↗

1
ODI 11518855

My local Chrysler dealership suggested (and charged me for) computer updates relating to the sliding doors and transmission of a 2019 Pacifica minivan. Without these updates, the service advisor said the sliding doors may not open/close and that the engine may rev but power may not be delivered to the drivetrain. Doors can be opened manually. I am not all that concerned about that one. But if the engine revs but does not deliver power to the wheels, the results can be catastrophic, especially while pulling out in traffic at highway speeds. …

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Service Brakes
6
ODI 11322041 · 900 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE…

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ODI 11439901

While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously inj…

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ODI 11487481

When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they are good.

Look up ODI 11487481 at NHTSA ↗

3
ODI 11389192 · 35,700 mi

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE…

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ODI 11405985 · 16,000 mi

COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP …

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ODI 11594686

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchas…

Look up ODI 11594686 at NHTSA ↗

1
ODI 11487481

When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there’s no power when I do try proceed through light/stops. It’s like there’s little to no power for about 10 seconds. The breaks are quite loud but dealer says they are good.

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3
ODI 11365139 · 29,000 mi

WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FO…

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ODI 11426933

When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.

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ODI 11608469

When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The on…

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2
ODI 11594686

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchas…

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ODI 11676503

when you are pushing the brakes the brakes want to push against you and go forward. It also wants to not steer the direction that you are steering sometimes making it very dangerous.

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2
ODI 11389192 · 35,700 mi

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE…

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ODI 11425623

there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.

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1
ODI 11680173

My brake starts hissing, and starts pushing back against my leg. It happens much when I push brake padel then it hissing sound and brake padel pushes back, the vehicle starts crawling. I got messege blind spot monitor unavailable. Engine hood paint fall off, easy visible paint fall off or peeling paint. This one I brought used car from ALM Gwinnett

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Unknown Or Other
14
ODI 11277457 · 3,000 mi

U CONNECT / RADIO / BACKUP CAMERA / TEMPERATURE CONTROL SYSTEM FREEZES CAUSES LACK OF CONTROL OF TEMPERATURE CONTROLS, NO BACKUP CAMERA NO CONTROLS IN THE RADIO/ATTACHED SYSTEMS. OPERATOR MUST TURN OFF VEHICLE AND OR COMPLETE A SOFT RESTART.

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ODI 11397111 · 14,194 mi

CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.

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ODI 11448825

The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.

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10
ODI 11245092 · 58 mi

FIRST DAY WE PURCHASED THE VEHICLE, THE ENGINE LIGHT WENT ON AND THE HYBRID BATTERY NEEDED TO BE REPLACED. TWO WEEKS LATER THE VEHICLE KEPT STALLING, AND EVENTUALLY CAME TO A COMPLETE STOP. FOUR WEEKS OF PURCHASE, OUR CAR BEGANS STALLING AGAIN AND OUR ENGINE LIGHT IS BACK ON. TECH SAYS "THE CAR FIXED ITSELF". THE ENGINE LIGHT IS BACK ON AGAIN.

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ODI 11476722

I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to get the car to the side of the road (though I was lucky to be able to do so) and it had to be towed to the Chrysler dealership (Deery Brothers Chrysl…

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ODI 11527990

My wife got in the vehicle after shopping and tried to start the vehicle. She said all displays were dark or blank and no instrument cluster lights, no indication on the touch screen. She said she tried several times to start the vehicle and same thing happened. She stated that after waiting a considerable time she tried calling me about the problem but I didn’t answer. She then tried one more time to start the vehicle and this time everything came up normally. When she got home I checked the vehicle for malfunctions and found none. Thus…

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3
ODI 11430785

My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Tod…

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ODI 11476722

I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about 40 MPH on a four lane highway in February of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to get the car to the side of the road (though I was lucky to be able to do so) and it had to be towed to the Chrysler dealership (Deery Brothers Chrysl…

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ODI 11605002

My 2019 Pacifica Hybrid started showing a message around 07/19 “Service Charing Station” followed by Service Park brakes, Service Parking system and was not able to start or control anything in the car. After 15 to 30 minutes it started working and no errors. On Friday, 07/26, car stopped all of a sudden (luckily my family was in the parking lot) and showed a different message “Stop Safely. Vehicle will stop soon” message and after that it went completely dead. This is a concern that the vehicle would stop when driving and making the vehicle no…

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3
ODI 11365139 · 29,000 mi

WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FO…

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ODI 11426933

When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.

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ODI 11608469

When at a stopped position, the brake pedal gets stiff and starts pushing back … and then the car starts creeping forward. I’ve almost hit countless cars in drive-through, and my car tries to creep through red lights. It’s also very hard to brake. I went to one shop and they said it was the brake booster and vacuum hose , and that a lot of people were complaining about this issue in the Pacifica’s. I took the car to a Chrysler dealership to get it repaired and they said the brake booster is on back order because it’s a common problem. The on…

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—00
2
ODI 11190867 · 13,000 mi

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

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ODI 11271516 · 375 mi

LARGE LEAK IN THE LEFT REAR OF THE VEHICLE. WATER CAME IN FROM A CURRENTLY UNKNOWN AREA AND RAN INTO ALL THE CREVICES BETWEEN THE INSIDE PANELS ON THE LEFT SIDE. SETTLED INTO THE CUBBIES ON THE LEFT SIDE. AND SOAKED THE CARPET IN THE BACK. ONLY OWNED THE VEHICLE FOR 10 DAYS WHEN THIS HAPPENED. A LARGE RAIN STORM CAME THROUGH ON SATURDAY WATER; NOTICED THE WATER SUNDAY MORNING. DID SOME DRIVING AROUND SATURDAY DURING THE RAIN STORM BUT DID NOT NOTICE THE WATER. NOT SURE IF THE WATER WAS COMING IN DURING THE DRIVING OR AFTER BEING PARKED. IT WAS …

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Steering
7
ODI 11516784

The Start/Stop system has gone out twice. Once the indicator light came on, the vehicle then will stop working.. sometimes in the middle of a road or while driving. We’ve taken it to our dealer twice, replaced the batteries (twice). I am truly concerned for my family’s safety as it feels like we can’t control the car when it malfunctions. This issue is ongoing, first repair was made July 2022 at Arrigo Chrysler in Ft. Pierce, Florida. Next same place in August.

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ODI 11517054

While driving the steering power assist failed. Stop/start and stabilizer icons appeared indicating failure. Vehicle repair eventually made at Chrysler dealership by fixing ground wire. Initial repairs were made replacing other parts that did not correct issues. Not included in recall for same issues per VIN ID of this 35th Anniversary Limited edition.

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ODI 11540302

Start/stop feature has stopped working (warning light is on), and steering wheel is sticking on short turns requiring extra pressure to right the wheel. There is a recall for this problem, however my car is not included.

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3
ODI 11455455

I have taken item to shop twice. The auto stop/start stops working and causes vehicle to stall. Dodge dealership says it is a loose battery wire and just reconnects it. The feature stops working and has a cautionary light. The vehicle runs poorly during this time and seems like transmission out of gear.

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ODI 11594686

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchas…

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ODI 11724661

While driving the car is unable to switch gears from D to L gear and has no power to accerlerate up hill.

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4
ODI 11205386 · 1,851 mi

WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.

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ODI 11516784

The Start/Stop system has gone out twice. Once the indicator light came on, the vehicle then will stop working.. sometimes in the middle of a road or while driving. We’ve taken it to our dealer twice, replaced the batteries (twice). I am truly concerned for my family’s safety as it feels like we can’t control the car when it malfunctions. This issue is ongoing, first repair was made July 2022 at Arrigo Chrysler in Ft. Pierce, Florida. Next same place in August.

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ODI 11724661

While driving the car is unable to switch gears from D to L gear and has no power to accerlerate up hill.

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2
ODI 11594686

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchas…

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ODI 11676503

when you are pushing the brakes the brakes want to push against you and go forward. It also wants to not steer the direction that you are steering sometimes making it very dangerous.

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0—00
Fuel/Propulsion System
3
ODI 11637930

My vehicle suddenly lost power driving down the road at approximately 20MPH. I rolled to the side and the vehicle engaged the electronic parking brake. It's been at Chrysler dealership for over a week and is now a STARS case according to my service rep. .

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ODI 11638844

Over six months later, NHTSA Campaign Number: 24V538000 still has no remedy for an apparent fire risk! I can't charge my vehicle and I can't park it in my own garage. I drive at risk of being in the midst of a spontaneous fire! THE MANUFACTURER has failed or is unable to remedy this safety recall for my vehicle in a timely manner. I bought a plug in hybrid that I can't plug in. I bought it also for gas mileage complimented by the electrical propulsion system, which I cannot use. All the while, a spontaneous fire risk, without a fully known cau…

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ODI 11652930

Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Each incident was more than 6 months apart so you never know when it will just stall out. Because our van was converted to a rear entry wheelchair van b…

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3
ODI 11265589 · 3,717 mi

CAR IS NOT ACCELERATING PROPERLY, HESITATION WHEN ACCELERATING WHEN DRIVING AT HIGH SPEEDS, JERKING AND SPITTING FROM THE CAR. VIBRATION WHEN IT IS IDLING AT A STOP SIGN OR LIGHT.

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ODI 11389192 · 35,700 mi

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE…

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ODI 11637930

My vehicle suddenly lost power driving down the road at approximately 20MPH. I rolled to the side and the vehicle engaged the electronic parking brake. It's been at Chrysler dealership for over a week and is now a STARS case according to my service rep. .

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2
ODI 11638844

Over six months later, NHTSA Campaign Number: 24V538000 still has no remedy for an apparent fire risk! I can't charge my vehicle and I can't park it in my own garage. I drive at risk of being in the midst of a spontaneous fire! THE MANUFACTURER has failed or is unable to remedy this safety recall for my vehicle in a timely manner. I bought a plug in hybrid that I can't plug in. I bought it also for gas mileage complimented by the electrical propulsion system, which I cannot use. All the while, a spontaneous fire risk, without a fully known cau…

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ODI 11652930

Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Each incident was more than 6 months apart so you never know when it will just stall out. Because our van was converted to a rear entry wheelchair van b…

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2
ODI 11389192 · 35,700 mi

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE…

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ODI 11425623

there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.

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00—0
Structure:Body
1
ODI 11365427 · 23,400 mi

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE …

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2
ODI 11365427 · 23,400 mi

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE …

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ODI 11518855

My local Chrysler dealership suggested (and charged me for) computer updates relating to the sliding doors and transmission of a 2019 Pacifica minivan. Without these updates, the service advisor said the sliding doors may not open/close and that the engine may rev but power may not be delivered to the drivetrain. Doors can be opened manually. I am not all that concerned about that one. But if the engine revs but does not deliver power to the wheels, the results can be catastrophic, especially while pulling out in traffic at highway speeds. …

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1
ODI 11518855

My local Chrysler dealership suggested (and charged me for) computer updates relating to the sliding doors and transmission of a 2019 Pacifica minivan. Without these updates, the service advisor said the sliding doors may not open/close and that the engine may rev but power may not be delivered to the drivetrain. Doors can be opened manually. I am not all that concerned about that one. But if the engine revs but does not deliver power to the wheels, the results can be catastrophic, especially while pulling out in traffic at highway speeds. …

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1
ODI 11680173

My brake starts hissing, and starts pushing back against my leg. It happens much when I push brake padel then it hissing sound and brake padel pushes back, the vehicle starts crawling. I got messege blind spot monitor unavailable. Engine hood paint fall off, easy visible paint fall off or peeling paint. This one I brought used car from ALM Gwinnett

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2
ODI 11190867 · 13,000 mi

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

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ODI 11271516 · 375 mi

LARGE LEAK IN THE LEFT REAR OF THE VEHICLE. WATER CAME IN FROM A CURRENTLY UNKNOWN AREA AND RAN INTO ALL THE CREVICES BETWEEN THE INSIDE PANELS ON THE LEFT SIDE. SETTLED INTO THE CUBBIES ON THE LEFT SIDE. AND SOAKED THE CARPET IN THE BACK. ONLY OWNED THE VEHICLE FOR 10 DAYS WHEN THIS HAPPENED. A LARGE RAIN STORM CAME THROUGH ON SATURDAY WATER; NOTICED THE WATER SUNDAY MORNING. DID SOME DRIVING AROUND SATURDAY DURING THE RAIN STORM BUT DID NOT NOTICE THE WATER. NOT SURE IF THE WATER WAS COMING IN DURING THE DRIVING OR AFTER BEING PARKED. IT WAS …

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00—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Warning lights and dashboard alerts

51 mentions · 16.3% of complaints

Median mileage: 48,000 mi (19 usable records).

ODI 11221988 · 5,400 mi

A SERIOUS SAFETY ISSUE EXISTS WITH ELECTRIC SLIDING AND RAISE/LOWER TAIL GATE DOORS. THIS IS MY THIRD CHRYSLER PACIFIC, 2014, 2017, AND NOW 2019. ON THIS 2019, IT DOES HAVE ONE DOOR, THE DRIVER SIDE SLIDER, THAT HAS A WARNING BUZZER IF LEFT OPEN WHEN THE VEHICLE DRIVE IS ENGAGED, AND ONLY WHEN THE VEHICLE ATTEMPTS TO MOVE IN REVERSE. THAT WARNING DOES NOT EXIST IF THE VEHICLE IS DRIVEN FORWARD AND IT DOES NOT EXIST AT ALL FOR THE PASSENGER SIDE SLIDER. SO MANY TIMES, WE INADVERTENTLY AND UNKNOWINGLY DRIVE OFF WITH SLIDERS OPEN AND/OR TAIL…

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ODI 11257425 · 4,300 mi

MASTER CYLINDER FAILED WITH APPROXIMATELY 4,300 MILES ON THE CAR (PURCHASED IN APRIL 2019, FAILED SEPTEMBER 2019). DEALER REPORTED IT WAS A "KNOWN ISSUE" BUT NO SERVICE BULLETIN OR RECALL HAS BEEN ISSUED. NO BRAKE WARNING LIGHT OR CODE THROWN. ONLY DISCOVERED BECAUSE OWNER SUSPECTED CONCERN WITH BRAKES.

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ODI 11265231 · 2,000 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CLEMONS CHRYSLER DODGE JEEP (1601 A AVE W, OSKALOOSA, IA 52577, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE AXLE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT FLUID WAS LEAKING AND …

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

35 mentions · 11.2% of complaints

Median mileage: 32,690 mi (8 usable records).

ODI 11195875 · 1,200 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, [phone removed]) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A C…

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ODI 11245092 · 58 mi

FIRST DAY WE PURCHASED THE VEHICLE, THE ENGINE LIGHT WENT ON AND THE HYBRID BATTERY NEEDED TO BE REPLACED. TWO WEEKS LATER THE VEHICLE KEPT STALLING, AND EVENTUALLY CAME TO A COMPLETE STOP. FOUR WEEKS OF PURCHASE, OUR CAR BEGANS STALLING AGAIN AND OUR ENGINE LIGHT IS BACK ON. TECH SAYS "THE CAR FIXED ITSELF". THE ENGINE LIGHT IS BACK ON AGAIN.

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ODI 11271647

MY VEHICLE STALLS AND ROLLED BACK THREE TIMES SINCE PURCHASING IT NEAR THE END OF AUGUST. I KNOW THE ENGINE IS IN IDLE MODE DURING A STOP OR STOPLIGHT TO SAVE ON EMISSIONS, BUT THE TRANSITION FROM IDLE TO RESTART WHEN PRESSING ON THE GAS PEDAL IS NOT SEAMLESS. IN FACT, IT IS LOUD AND HAS ROLLED BACK A FOOT WHEN ON CHANGING FROM BRAKES TO GAS PEDAL.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Brake response concerns

27 mentions · 8.7% of complaints

Median mileage: 38,000 mi (13 usable records).

ODI 11245970 · 12,196 mi

TL* THE CONTACT RENTED A 2019 CHRYSLER PACIFICA. WHILE THE CONTACT'S EIGHT YEAR OLD DAUGHTER WAS SEAT BELTED IN THE REAR DRIVER'S SIDE SEAT, THE SEAT BELT SEIZED INTO THE LOCK. THE CONTACT HAD TO USE SCISSORS TO CUT THE SEAT BELT. ALSO, THE REAR PASSENGER SIDE SEAT BELT FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED ABRUPTLY. THE CONTACT WAS ABLE TO STAND WITH THE SEAT BELT OPERATING AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS RETURNED TO HERTZ (LOCATED AT THE ORLANDO INTERNATIONAL AIRPORT, 1 AIRPORT BLVD, ORLAN…

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ODI 11256428 · 10,000 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 FEDERAL HWY SUITE A, DELRAY BEACH, FL 33483, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE BRAKING SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

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ODI 11322041 · 900 mi

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Hard or delayed shifting

26 mentions · 8.3% of complaints

Median mileage: 1,909 mi (4 usable records).

ODI 11182632 · 75 mi

THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.

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ODI 11184496 · 100 mi

VEHICLE HESITATES FROM GEARS 1-4 JERKING THROUGH EACH GEAR. HAVE HAD VALVE BODY REPLACED NOT FIXED. HAVE BEEN TO DEALER 7 TIMES AND WAS TOLD THIS IS THE WAY IT IS. PURCHASED THE VEHICLE NEW AND WAS REPORTED IMMEDIATELY NO OFFER OF MONEY BACK.

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ODI 11265589 · 3,717 mi

CAR IS NOT ACCELERATING PROPERLY, HESITATION WHEN ACCELERATING WHEN DRIVING AT HIGH SPEEDS, JERKING AND SPITTING FROM THE CAR. VIBRATION WHEN IT IS IDLING AT A STOP SIGN OR LIGHT.

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Steering assistance concerns

17 mentions · 5.4% of complaints

Median mileage: 62,000 mi (3 usable records).

ODI 11206511 · 500 mi

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRU…

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ODI 11498709

Yesterday, (12-22-2022) power steering stopped working while driving vehicle, pulled over and restarted the car and started driving again and once again the power steering stopped working but did make it home. Then this morning when backing out, the power steering stopped working, pulled back into the garage and parked. Called dealer for assistance, told they were closed until Monday.

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ODI 11513360 · 62,000 mi

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle lost power steering assist functionality. The instrument panel displayed a message that the Auto START/STOP system had malfunctioned. The contact took the vehicle to the dealer who had not yet diagnosed the vehicle. The contact related the failure to NHTSA Campaign Number: 19V348000 (Electrical System). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in t…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Battery drain and no-start mentions

8 mentions · 2.6% of complaints

Median mileage: 150 mi (1 usable records).

ODI 11142473 · 150 mi

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY I…

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ODI 11437652

The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be to…

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ODI 11445868

The vehicle would not start. Would not remote start. Literally didn't do anything when trying to start it. Did this before and I had it to the dealer. They replaced the extra battery. Now it's doing the same thing again.

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Fuel smell or leak mentions

1 mentions · 0.3% of complaints

Median mileage: 35,700 mi (1 usable records).

ODI 11389192 · 35,700 mi

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE…

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b