2016 E-One CYCLONE II: complaints, problems and recalls

Reported: 2016-05-12 (May 12, 2016)

E-One Incorporated (E-One) is recalling certain model year 2015-2016 Cyclone II, Quest II and Typhoon emergency vehicles manufactured May 1, 2015, to March 31, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may come apart during use, allowing parts of the strainer and debris to enter the pump, possibly damaging the pump.

Consequence: If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.

Remedy: E-One will notify owners to check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on June 6, 2016. Owners may contact E-One customer service at 1-352-861-3612 or Hale customer service at 1-800-533-3569.

Reported: 2016-06-16 (June 16, 2016)

E-One Incorporated (E-One) is recalling certain model year 2014-2016 E-One Cyclone II and Typhoon vehicles manufactured January 1, 2014, to May 31, 2016, equipped with certain Class 1 Es-Key power control modules manufactured by Hale Products. The affected power control modules may not provide sufficient circuit protection depending on their combination of software and installation, possibly resulting in a short circuit.

Consequence: A short circuit may result in damage to components of the vehicle's electrical system, affecting their function such as causing a loss of headlights, increasing the risk of a crash. A short circuit may also increase the risk of a fire.

Remedy: E-One will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on July 25, 2016. Owners may contact E-One customer service at 1-904-237-1122, or Hale customer service at 1-800-533-3569.

Reported: 2016-08-01 (August 1, 2016)

E-One Incorporated (E-One) is recalling certain model year 2015-2016 Cyclone II vehicles manufactured July 31, 2015, to June 12, 2016, 2015-2016 Typhoon vehicles manufactured September 21, 2015, to July 27, 2016, 2015 Freightliner M2 vehicles manufactured November 3, 2015, and 2015 International 7400 vehicles manufactured November 3, 2015. The affected vehicles may be equipped with certain C20 and C21 split-shaft transmissions from Waterous. This transmission sends power to the wheels of an emergency response vehicle or powers an add-on unit such as a water pump used for fighting fires. A component within the shift unit may be damaged and as a result, the operator may not be able to switch the power output.

Consequence: If the power output cannot be changed, once the fire truck arrives at the scene, it may not be able to pump water to aid in extinguishing the fire, increasing the risk of injury.

Remedy: E-One will notify owners and will supply a remedy kit that replaces the clevis pin and retaining rings, free of charge. The recall began on September 8, 2016. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2017-04-05 (April 5, 2017)

E-One Incorporated (E-One) is recalling certain 2013-2016 Typhoon and Cyclone II and 2014-2016 Quest emergency vehicles. The ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering.

Consequence: A separated ball joint can cause a loss of steering control, increasing the risk of a crash.

Remedy: E-One will notify owners, and dealers will inspect, clean and secure the ball joint, free of charge. The recall began on May 5, 2017. Owners may contact E-One customer service at 1-800-627-5050.

Reported: 2017-10-09 (October 9, 2017)

E-One Incorporated (E-One) is recalling certain 2016-2017 Quest, Cyclone II, and Typhoon emergency vehicles. The power steering assist cylinder may not have been properly tightened to the steering arm.

Consequence: If the steering assist cylinder detaches there would be a loss of power steering assist, increasing the risk of a crash.

Remedy: E-One will notify owners, and dealers will inspect and retighten the steering assist cylinder mounting bolts, free of charge. The recall began on November 27, 2017. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2017-11-20 (November 20, 2017)

E-One Incorporated (E-One) is recalling certain 2013-2017 E-One Cyclone II, Quest, Typhoon, 2016 Freightliner M2 112, 2013-2015 International 7400, 2014-2017 International 4400, Freightliner M2 106, 2016-2017 Kenworth T370, and 2015 Kenworth T800 vehicles equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.

Consequence: A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.

Remedy: E-One will notify owners, and a certified dealer or technician will install a stainless steel retaining ring, free of charge. The recall began on January 11, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2018-01-09 (January 9, 2018)

E-One Incorporated (E-One) is recalling certain 2013-2017 Cyclone II, Typhoon, and Quest II emergency vehicles equipped with a Cummins ISL, L9, ISX15, or X15 engine. The affected engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.

Consequence: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies.

Remedy: E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began on February 19, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2018-06-21 (June 21, 2018)

E-One Incorporated (E-One) is recalling certain 2016-2017 E-One Cyclone II SP-10 emergency vehicles equipped with a 100 foot steel rear mount platform aerial device. Over time, movement of the bucket on the aerial ladder may cause stress fractures in the ladder tubing, compromising the integrity of the aerial device.

Consequence: Stress fractures in the aerial device may result in the ladder failing, increasing the risk of injury of the bucket occupant.

Remedy: E-One has notified owners, and dealers will either repair or replace the affected ladder sections, free of charge. The recall began on July 10, 2018. Owners may contact E-One customer service at 1-352-861-1122.

Reported: 2018-10-22 (October 22, 2018)

E-One Incorporated (E-One) is recalling certain 2016-2018 E-One Cyclone II and Typhoon aerial devices. The torque rod tower may crack causing failure of the tower, possibly affecting vehicle handling.

Consequence: If the torque rod tower fails and affects vehicle handling, it can increase the risk of a crash.

Remedy: E-One will notify owners, and direct owners to contact the manufacturer of the Atlas suspension for replacement parts, free of charge. The recall began January 10, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2019-08-14 (August 14, 2019)

E-One Incorporated (E-One) is recalling certain 2014-2019 Cyclone II, 2013-2014 and 2016-2019 Typhoon, 2015-2017 Quest fire trucks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

Consequence: A loss of hydraulic steering assist can increase the risk of a crash.

Remedy: E-One has notified owners, and dealers will install a new shock mount bolt and nut, hardened washer, and shims to keep the shocks secured, free of charge. The recall began August 28, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2019-10-14 (October 14, 2019)

E-One Incorporated (E-One) is recalling certain 2013-2019 Typhoon and Cyclone 2, 2013-2014 Cyclone 3, 2014-2019 Quest 2 and 2017 CHSH emergency vehicles equipped with a Cummins ISL, L9, ISX12, X12, ISX15, or X15 engine. The engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.

Consequence: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies, increasing the risk of an injury.

Remedy: E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began November 15, 2019. Owners may contact E-One customer service at 1-352-861-3612. Note: Vehicles previously repaired under recall 18V-019 also need this recall remedy.