2018 E-One CYCLONE II: complaints, problems and recalls

Reported: 2018-09-11 (September 11, 2018)

E-One Incorporated (E-One) is recalling certain 2017-2019 Cyclone II, Typhoon and Quest II emergency vehicles, equipped with Whelen accessory brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Consequence: If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.

Remedy: E-One will notify owners, and dealers will replace the brake lights, free of charge. The recall began October 26, 2018. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2018-10-22 (October 22, 2018)

E-One Incorporated (E-One) is recalling certain 2016-2018 E-One Cyclone II and Typhoon aerial devices. The torque rod tower may crack causing failure of the tower, possibly affecting vehicle handling.

Consequence: If the torque rod tower fails and affects vehicle handling, it can increase the risk of a crash.

Remedy: E-One will notify owners, and direct owners to contact the manufacturer of the Atlas suspension for replacement parts, free of charge. The recall began January 10, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2019-08-14 (August 14, 2019)

E-One Incorporated (E-One) is recalling certain 2014-2019 Cyclone II, 2013-2014 and 2016-2019 Typhoon, 2015-2017 Quest fire trucks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

Consequence: A loss of hydraulic steering assist can increase the risk of a crash.

Remedy: E-One has notified owners, and dealers will install a new shock mount bolt and nut, hardened washer, and shims to keep the shocks secured, free of charge. The recall began August 28, 2019. Owners may contact E-One customer service at 1-352-861-3612.

Reported: 2019-10-14 (October 14, 2019)

E-One Incorporated (E-One) is recalling certain 2013-2019 Typhoon and Cyclone 2, 2013-2014 Cyclone 3, 2014-2019 Quest 2 and 2017 CHSH emergency vehicles equipped with a Cummins ISL, L9, ISX12, X12, ISX15, or X15 engine. The engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.

Consequence: The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies, increasing the risk of an injury.

Remedy: E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began November 15, 2019. Owners may contact E-One customer service at 1-352-861-3612. Note: Vehicles previously repaired under recall 18V-019 also need this recall remedy.

Reported: 2020-09-09 (September 9, 2020)

E-One Incorporated (E-One) is recalling certain 2018-2020 Cyclone 2 and Typhoon ambulances. The lower shock mount bracket may cause the U-bolts to bind and break, possibly preventing the rear axle from remaining secured.

Consequence: The unsecured rear axle may shift sideways, resulting in loss of control of the vehicle, thereby increasing the risk of crash.

Remedy: E-One has notified owners, and dealers replace any of the affected lower shock mount brackets, free of charge. The recall began September 21, 2020. Owners may contact E-One customer service at 1-888-237-1751.

Reported: 2021-05-11 (May 11, 2021)

E-One Incorporated (E-One) is recalling certain 2017-2021 Cyclone 2, Cyclone N, Quest 2, Typhoon, and Typhoon N vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will inspect and replace the rail as necessary, free of charge. Owner notification letters were mailed out on May 28, 2021. Owners may contact E-One customer service at 1-352-237-1122.