Auto Recall Watch
U.S. public vehicle records

2020 Ford FUSION: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

182 owner complaints analyzed

3 distinct recall campaigns

71,000 mi median reported failure mileage

Scope: 2020 model year. Data updated: . 56 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Power Train is the most frequently named component, appearing in 64 of 182 complaints (35.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting4625.3%
Electrical and battery issues189.9%
Steering behavior158.2%
Braking behavior137.1%
Engine operation116.0%
Fuel system concerns31.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Power Train
64
Engine
51
Electrical System
37
Unknown Or Other
27
Fuel/Propulsion System
11
Service Brakes
10
Steering
10
Engine And Engine Cooling
6
Component breakdown data
CategoryCount
Power Train64
Engine51
Electrical System37
Unknown Or Other27
Fuel/Propulsion System11
Service Brakes10
Steering10
Engine And Engine Cooling6

Power Train: 64; Engine: 51; Electrical System: 37; Unknown Or Other: 27; Fuel/Propulsion System: 11; Service Brakes: 10; Steering: 10; Engine And Engine Cooling: 6

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
10
25,000 to 49,999
7
50,000 to 74,999
12
75,000 to 99,999
12
100,000 to 149,999
13
150,000 and above
2
Reported problems by failure mileage data
CategoryCount
Under 25,00010
25,000 to 49,9997
50,000 to 74,99912
75,000 to 99,99912
100,000 to 149,99913
150,000 and above2

Under 25,000: 10; 25,000 to 49,999: 7; 50,000 to 74,999: 12; 75,000 to 99,999: 12; 100,000 to 149,999: 13; 150,000 and above: 2

100,000 to 149,999 miles has the most reports with usable mileage (13). 126 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2020
4
2021
9
2022
22
2023
25
2024
32
2025
56
2026
34
Complaints over time data
CategoryCount
20204
20219
202222
202325
202432
202556
202634

2020: 4; 2021: 9; 2022: 22; 2023: 25; 2024: 32; 2025: 56; 2026: 34

Pattern summary

Power Train leads the component reports. Transmission and shifting appears in 46 complaint narratives. Electrical and battery issues appears in 18 complaint narratives. Steering behavior appears in 15 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11328319 · 2020-06-11 (June 11, 2020)

TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING HOME, THE VEHICLE HIT A POT HOLE, THE FRONT PASSENGER'S TIRE WENT FLAT. THERE WAS NOT SPARE TIRE. THE CONTACT'S HUSBAND PURCHASED A NEW TIRE, JACKED THE VEHICLE UP TO REPLACE THE TIRE. WHILE ON THE JACK, THE VEHICLE WENT IN REVERSE, ROLLED BACK A…

Owner-reported narrative. 4,051 miles reported. Look up ODI 11328319 at NHTSA ↗

Owner report 11352598 · 2020-09-01 (September 1, 2020)

AS I'M DRIVING MY RADIO SHUTS OFF AND WILL NOT POWER ON. THE VEHICLE WAS IN MOTION

Owner-reported narrative. 2,000 miles reported. Look up ODI 11352598 at NHTSA ↗

Owner report 11359886 · 2020-09-18 (September 18, 2020)

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CAN CHANGE THE VOLUME USING THE DIALS, BUT I CANNOT CHANGE THE RADIO STATION. IT ALSO WILL NOT SHOW MY BACK UP CAMERA. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING

Owner-reported narrative. Look up ODI 11359886 at NHTSA ↗

Owner report 11383303 · 2020-12-14 (December 14, 2020)

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

Owner-reported narrative. 17,500 miles reported. Look up ODI 11383303 at NHTSA ↗

Owner report 11390395 · 2021-01-27 (January 27, 2021)

WHEEL BEARING HAD TO BE REPLACED, HEARD SOUND WHILE IN MOTION AND SLOWED DOWN CAR. CAR ONE YEAR OLD AND LESS THEN 30K MILES

Owner-reported narrative. 28,000 miles reported. Look up ODI 11390395 at NHTSA ↗

Owner report 11391129 · 2021-02-01 (February 1, 2021)

THERE WAS WHITE SMOKE COMING OUT OF THE HOOD AND THERE WAS A SMELL OF BURNED RUBBER. I HAD REACHED MY DESTINATION AND HAD JUST PARKED.

Owner-reported narrative. 4 miles reported. Look up ODI 11391129 at NHTSA ↗

Owner report 11395770 · 2021-02-11 (February 11, 2021)

BATTERY DRAINS VERY QUICKLY AND NEEDS TO BE JUMP-STARTED REPEATEDLY, WHICH HAS RISKS TO SAFETY AND EQUIPMENT. THIS IS A FLEET VEHICLE.

Owner-reported narrative. 3,300 miles reported. Look up ODI 11395770 at NHTSA ↗

Owner report 11395771 · 2021-02-11 (February 11, 2021)

BATTERY DRAINS VERY QUICKLY AND NEEDS TO BE JUMP-STARTED REPEATEDLY, WHICH HAS RISKS TO SAFETY AND EQUIPMENT. A NEW BATTERY WAS INSTALLED EARLIER THIS MONTH AND IT HAS ALREADY DRAINED ALSO. THIS IS A FLEET VEHICLE.

Owner-reported narrative. 2,000 miles reported. Look up ODI 11395771 at NHTSA ↗

Recall history

3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

23V440000 · Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm)

Reported: 2023-06-23 (June 23, 2023)

Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.

Consequence: A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash.

Remedy: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.

NHTSA campaign record ↗
25V442000 · Back Over Prevention:Software

Reported: 2025-06-27 (June 27, 2025)

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

NHTSA campaign record ↗
25V685000 · Equipment:Electrical:Engine Block Heater

Reported: 2025-10-10 (October 10, 2025)

Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

Consequence: An electrical short circuit can increase the risk of a fire.

Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

182 unique complaints in this selection. Analysis snapshot: 2026-09-30.

30.8%Usable mileage56 / 182 records
100.0%Valid incident date182 / 182 records
100.0%Valid filing date182 / 182 records
100.0%Ordered incident and filing dates182 / 182 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component200620072008200920102011201220132014201520162017201820192020
Steering
111.5%
ODI 10183588 · 5,000 mi

AT LESS THAN 5000 MILES MY CAR WOULD HESITATE WHEN GOING TO ACCELERATE. I HAVE TAKEN MY CAR TO THE DEALERSHIP AT LEAST 4 TIMES FOR THIS ISSUE. IT IS NOW IN THE SHOP AGAIN BECAUSE WHEN I WOULD TURN LEFT SOMETHING IN THE STEERING COLUMN WAS LOOSE. *JB

Look up ODI 10183588 at NHTSA ↗

201.9%
ODI 10238931 · 45,000 mi

2007 FORD FUSION - CRACKS IN FRONT SUBFRAME EFFECTING STEERING YESTERDAY I WAS INFORMED BY A FORD DEALER, DON REID FORD IN MAITLAND FLORIDA, THAT THE LIKELY EXPLANATION FOR THE "NOTCHY" FEEL IN MY STEERING WHEEL ON MY 2007 FORD FUSION IS PROBABLY DUE TO CRACKS AT WELD SEAMS IN THE FRONT SUBFRAME OF THE VEHICLE. I WAS TOLD BY ANOTHER FORD SERVICE TECH THAT THE ISSUE COULD ALSO BE A BAD STEERING COLUMN INTERMEDIATE SHAFT AS A RESULT OF THIS CONDITION. THIS VEHICLE IS 1 1/2 YEARS OLD AND SO FAR THE DEALER IS THINKING IT IS NOT COVERED UNDER W…

Look up ODI 10238931 at NHTSA ↗

110.8%
ODI 10455369 · 81,000 mi

OVER TIME THE VEHICLE DEVELOPED GRADUALLY MORE SLACKNESS AND FREE PLAY IN THE STEERING RESPONSE. I INITIALLY ATTRIBUTED THE CONDITION TO TIRE WEAR AND VEHICLE AGE. EVENTUALLY THE CONDITION BECAME SO SERIOUS THAT I WAS CERTAIN IT WAS NOT NORMAL, SO I DECIDED TO TRY AND DIAGNOSE THE CAUSE. UPON INVESTIGATION I DISCOVERED THAT THE STEERING RACK ASSEMBLY WAS MOVING AROUND ON ITS ATTACHMENTS IN RESPONSE TO STEERING INPUTS. I CHECKED THE MOUNTING BOLTS THAT SECURE THE RACK TO THE SUB-FRAME AND FOUND THAT TWO OF THE BOLTS WERE LOOSE ENOUGH TO BE T…

Look up ODI 10455369 at NHTSA ↗

161.6%
ODI 10275848 · 56 mi

2009 FORD FUSION FRONT END PULL OR DRIFT. I HAVE A FUSION THAT WILL LITERALLY RUN OFF THE ROAD WHEN HANDS ARE NOT CORRECTING THE STEERING. WHILE EVERYONE KNOWS IT IS UNSAFE TO DRIVE WITH NO HANDS ON THE WHEEL, WE ALL DO IT FROM TIME TO TIME AND IN MOST CARS THIS IS NOT A CONCERN SINCE THE CAR WILL GO STRAIGHT OVER A CONSIDERABLE DISTANCE. THIS CAR HOWEVER WILL RUN OFF THE ROAD IN A MATTER OF SECONDS AND IS A CONSIDERABLE SAFETY HAZARD. FORD'S RESPONSE TO THE PROBLEM IS TO INSTRUCT THEIR DEALERS THROUGH AN INTERNAL MEMO, NOT TO "ATTEMPT A REPAIR…

Look up ODI 10275848 at NHTSA ↗

1,64232.0%
ODI 10339693 · 1,300 mi

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHEN APPLYING THE BRAKES FROM ANY SPEED, THE STEERING WHEEL WOULD SLIGHTLY TURN TO THE RIGHT. THE VEHICLE WAS NOT DIAGNOSED AND THE CONTACT STATED HE NOTICED THAT FAILURE SINCE PURCHASING THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 1,300. UPDATED 08/11/10. *LJ THE CONSUMER STATED THE VEHICLE WOULD PULL TO THE LEFT OR RIGHT WHEN COMING TO A STOP. UPDATED 08/17/10*JB

Look up ODI 10339693 at NHTSA ↗

1,40550.4%
ODI 10395866 · 1,200 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS EXITING A PARKING SPACE WHEN THE STEERING FAILED AND BECAME ABNORMALLY TIGHT. THE POWER STEERING CAME WARNING LIGHT DID NOT ILLUMINATE UNTIL AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE HE WAS AWAITING DIAGNOSIS OF THE FAILURE AND POSSIBLE REPAIRS. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 1,200.

Look up ODI 10395866 at NHTSA ↗

1,44157.3%
ODI 10422775 · 300 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THE VEHICLE WOULD EXPERIENCE AN INTERMITTENT LOSS OF POWER STEERING. THE CONTACT STATED THE SERVICE POWER STEERING LIGHT ILLUMINATES ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURS. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE STEERING RACK WILL NEED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 300.

Look up ODI 10422775 at NHTSA ↗

38221.3%
ODI 10520192 · 700 mi

THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY CAR :WHAT HAPPENED NEXT SIMULTANEOUSLY WAS: A. AUTO WENT INTO "COLLISION AVOIDANCE MODE"; WINDSHIELD SEVERAL RED LED WARNING LIGHTS BEGAN BLINKING, AND ALERT NOISE FROM AUTO STARTED , AND STEERING WHEEL SHUTTERED. THE LATER TWO ACTIONS ARE NOT TERRIBLY CLEAR TO ME B MY WIFE STARTED …

Look up ODI 10520192 at NHTSA ↗

31723.8%
ODI 10554243 · 2,400 mi

I WAS DRIVING HOME ON A 2 LANE HWY. AND MESSAGE CAME "STEERING FAULT SERVICE NOW" I CALLED THE DEALERSHIP FROM THE CAR AND WAS TOLD IF THE CAR WASN'T DOING ANYTHING ABNORMAL, KEEP DRIVING AND BRING IT IN MONDAY. I ARRIVED HOME SAFELY TURNED OFF CAR AND TOOK PKGS. IN THE HOUSE. I CAME BACK OUT AND STARTED THE CAR RIGHT AWAY AND THE MESSAGE WAS "LOSS OF STEERING" AND INDEED NO POWER STEERING. I CALLED FORD AND THEY SENT A TOW TRUCK DRIVER AND WE TOOK IT TO THE DEALERSHIP. IT HASN'T BEEN SERVICED YET. *TR

Look up ODI 10554243 at NHTSA ↗

15815.9%
ODI 10679654

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEP…

Look up ODI 10679654 at NHTSA ↗

17610.8%
ODI 10851865 · 400 mi

THE STEERING ASSIST, ELECTRIC POWER STEERING, HAD A "FAULT" AND THE CAR WOULD NOT START/CRANK. BEFORE THIS HAPPENED THE STEERING WAS STRANGE, IT WAS LIKE THERE WERE STRING WINDS WHEN DRIVING ON THE HIGHWAY, THE CAR WOULD SWAY SIDE TO SIDE.

Look up ODI 10851865 at NHTSA ↗

504.5%
ODI 10949943 · 1,650 mi

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

Look up ODI 10949943 at NHTSA ↗

194.3%
ODI 11083746 · 200 mi

SOLD CAR WITH OPEN RECALL FROM MAC HAIK FORD , GEORGETOWN, TX

Look up ODI 11083746 at NHTSA ↗

72.2%
ODI 11502472

While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue

Look up ODI 11502472 at NHTSA ↗

105.5%
ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

Look up ODI 11531801 at NHTSA ↗

Air Bags
31443.0%
ODI 10172785 · 14,800 mi

DT*: THE CONTACT STATED THE VEHICLE WAS IN AN ACCIDENT AT 55 MPH INTO A SAND DUNE. THE CAR ROLLED OVER FOUR TIMES AND THE AIR BAGS DID NOT DEPLOY. THERE WAS NO AIR BAG WARNING LIGHT ILLUMINATED PRIOR TO OR AFTER THE INCIDENT. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY AND HAS NOT BEEN TAKEN TO A SERVICE DEALER.*AK

Look up ODI 10172785 at NHTSA ↗

61457.7%
ODI 10186870

CUSTOMER FEELS THAT THE SEAT BELTS AND THE SIDE AIR BAGS ARE A HAZARD AND ARE NOT SAFE IN A ROLLOVER**CC THE CONSUMER STATED THE SEAT BELTS ARE NOT SAFE IN A ROLLOVER DUE TO THE INCORRECT ASSUMPTION THAT THE ROOF WILL REMAIN INTACT. THE CONSUMER ALSO STATED THE AIR BAGS ARE NOT HELPFUL BECAUSE OCCUPANTS MAY HAVE THEIR HEADS THROWN AGAINST THE SIDE WINDOWS BY A PREVIOUS MANEUVER OR IMPACT, BEFORE A SIDE IMPACT, ONLY TO HAVE THEIR NECKS BROKEN BY AN INFLATING AIR BAG. THE HEAD RESTRAINTS HAVE SUPPORTS THAT ARE TOO WEAK TO PREVENT INJURY IN A …

Look up ODI 10186870 at NHTSA ↗

63747.1%
ODI 10256340 · 9,000 mi

I WAS DRIVING HOME FROM WORK ON RT. 511OR LORAIN STREET IN OBERLIN, OHIO. THE LIGHT ON LORAIN AND S. PLEASANT WAS FLASHING. I HAD THE YELLOW FLASHING LIGHT I WAS DRIVING 35 THE SPEED LIMIT AND A GIRL WITH HER TWO CHILDREN DID NOT STOP FOR HER RED LIGHT AND I HIT HER T-BONE. MY AIRBAGS DID NOT DEPLOY AND MY SEATBELT DID NOT LOCK. THIS FORCED ME TO GRIP THE STEERING WHEEL WITH MY HANDS AND AS I DID THIS I BRUISED MY ARMS, CHEST FROM THE STEERING WHEEL TRAUMA. I RAISED UP FROM THE SEAT AND HIT THE TOP OF MY KNEES AND THEY ARE BRUISED. I WAS TAKEN…

Look up ODI 10256340 at NHTSA ↗

35935.1%
ODI 10386152 · 56,000 mi

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT FELL ASLEEP WHILE DRIVING AND WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS UNSURE OF THE EXACT SPEED THE VEHICLE WAS TRAVELING DURING THE FAILURE. A POLICE REPORT WAS FILED AND THE CONTACT SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE IT WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE AND CURRENT MILEAGE WAS 56,000. THE VIN WAS UNAVAILABLE.

Look up ODI 10386152 at NHTSA ↗

59011.5%
ODI 10325611 · 3 mi

I BOUGHT A FORD FUSION 2010, JAN 6, SERVICETRACK LIGHT STAYS ON, DID NOT DRIVE. JAN 8 , SEND TO DEALER, DEALER SAID RCM(MODULE CONTROLS AIRBAG,ETC) IS NOT WORKING,ORDER RCM FROM FORD. THEY REPLACED THE RCM FOR THE NEW CAR, AND I NOTICED THAT "SERVICEADVANSETRAC " PROMPT USER AT THE START,COMES WITH A WARNING SOUND, ANNOY AND FEELS VERY UNSAFE,I DEAL WITH FORD BUT THEY CLAIM IT IS NORMAL!!!!!. I THINK THAT THIS IS STILL PROBLEM FROM RCM AND IT CONTROLS AIR BAG, I AM VERY VERY UPSET ABOUT THE CAR. *TR

Look up ODI 10325611 at NHTSA ↗

32911.8%
ODI 10555781 · 21,338 mi

VEHICLE WAS BEING DRIVEN SLOWLY TO PARKING AREA WHEN IT SUDDENLY ACCELERATED AND ENGINE KEPT REVVING UP AND IT LUNGED FORWARD AND CRASHED INTO A LARGE TREE, DEMOLISHING THE FRONT END. THE FORD PARTS PERFORMED EXACTLY AS THEY SHOULD HAVE, PREVENTING DAMAGE TO THE WINDSHIELD OR CABIN AREA, BUT AIRBAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED BUT WAS SHAKEN UP BY THE ACCIDENT. UPON INSPECTION BY THE BODY SHOP AND MECHANIC, THE LINKAGE WAS BROKEN AND DAMAGED AND NEEDS FURTHER INVESTIGATION TO SEE IF A DEFECT IN THE LINKAGE WAS A CAUSE OR CONTR…

Look up ODI 10555781 at NHTSA ↗

40416.1%
ODI 10469494 · 5,100 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 3 MPH AND CROSSING AN INTERSECTION WHEN ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BRUISED RIBS, TENDONITIS ON HER RIGHT ARM AND SHOULDER AND NECK PAIN. THE CONTACT MENTIONED THAT THE DRIVER OF THE OTHER VEHICLE SUSTAINED A BRUISED WRIST AND PAIN TO THE LEFT KNEE AND LEG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURR…

Look up ODI 10469494 at NHTSA ↗

1015.6%
ODI 10513446 · 3,075 mi

PASSENGER AIRBAG LIGHT (INDICATING OFF) CONSTANTLY IS ON WHEN MY WIFE 125 LBS IS RIDING IN THE SEAT. THERE SEEMS TO BE A PROBLEM WITH THE SENSORS BECAUSE IF THE LIGHT IS OFF ANY MOVEMENT BY HER WILL CAUSE THE LIGHT TO GO ON. HAS BEEN BACK TO DEALER AND THEY WERE UNABLE TO FIND ANY SERVICE CODES INDICATING A PROBLEM. OUR SUGGESTION TO THEM WAS TO FORGO THE CODES AND PUT A PERSON IN THE SEAT AND TAKE A RIDE. WE WILL BE GOING BACK TO THE DEALER VERY SOON AND THEY CAN KEEP THE CAR UNTIL THE PROBLEM IS IDENTIFIED. *TR

Look up ODI 10513446 at NHTSA ↗

433.2%
ODI 10563447 · 15 mi

I AM THE ADULT CO-OWNER OF 2014 FORD FUSION HYBRID. THE DASHBOARD AIRBAG LIGHT IS LIT INDICATING THE AIRBAG IS OFF WHEN I OCCUPY THE FRONT PASSENGER SEAT. THE SERVICE MANAGER AT THE SELLING DEALERSHIP CLAIMS THE AIR BAG IS FUNCTIONING PROPERLY AND IS DESIGNED TO WORK IN CONJUNCTION WITH THE SEAT BELT. THEREFORE, FORD IS TELLING ME I MUST LEARN TO LIVE WITH THIS HAZARD. I UNDERSTAND A DISABLED AIRBAG IS INTENDED TO PROTECT CHILDREN. I AM NOT A CHILD! I AM THE ADULT, CO-OWNER AND CO-DRIVER OF THE CAR. I WEIGH 90 LBS AND AM 5'1'. I AM IN JEOPAR…

Look up ODI 10563447 at NHTSA ↗

383.8%
ODI 10723652 · 4,800 mi

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, WHICH CAUSED THE CONTACT TO CRASH INTO A CONCRETE MEDIAN. THE CONTACT STATED THAT THE FRONTAL AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.

Look up ODI 10723652 at NHTSA ↗

493.0%
ODI 10882477 · 7,000 mi

2016 FORD FUSION WITH APPROXIMATELY 7,000 MILES. DRIVING CAR ON HIGHWAY AT APPROXIMATELY 70-80 MPH AND SUDDENLY AIRBAG LIGHT, WRENCH LIGHT AND CHECK ENGINE LIGHT SIMULTANEOUSLY APPEAR ON DASHBOARD. THE THROTTLE BECOMES COMPLETELY NON FUCTIONING AND VEHICLE LOSES ABILITY TO ACCEALERATE AND STARTS SHAKING. MUST PULL OVER TO TURN CAR OFF AND RESTART FOR TO RESUME NORMAL FUNCTIONING. HAPPENED MINIMUM 6 TIMES IN THE COURSE OF 200 MILE TRIP.

Look up ODI 10882477 at NHTSA ↗

262.3%
ODI 10927585

TAKATA RECALL: RECEIVED NOTICE OF RECALL IN JULY 2016. IT IS NOW 11/22/2016 AND I HAVE STILL NOT BEEN CONTACTED BY FORD INDICATING PARTS ARE AVAILABLE AND THAT REPAIR CAN BE SCHEDULED. I CONTACTED A LOCAL FORD DEALER LATE AUGUST AND THEY HAD NO INFORMATION ON THIS RECALL.

Look up ODI 10927585 at NHTSA ↗

51.1%
ODI 11132302

TAKATA AIRBAG. RECEIVED NOTICE OF AIRBAG RECALL OVER TWO YEARS AGO (JULY 2016). STILL TO REMEDY. WE WANT TO USE THE VEHICLE FOR VACATION TRAVEL BUT ARE WORRIED ABOUT THE SAFETY OF THE PERSON IN THE PASSENGER SEAT.

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41.3%
ODI 11185992 · 50,000 mi

COLLISION AT 35MPH FRONT END OF FUSION HIT THE ENTIRE PASSENGER SIDE OF ANOTHER VEHICLE . NO AIRBAG DEPLOYED. OTHER VEHICLE WAS TOTALED.

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42.2%
ODI 11449556 · 13,942 mi

The contact owns a 2020 Ford Fusion. The contact stated that after stopping to make a left turn; while in the middle of completing the turn, another vehicle approaching from the rear crashed into the driver’s side front and rear doors, dragging the vehicle for several feet before coming to a stop. The contact stated that the driver’s front and rear doors were completely destroyed however, none of the air bags deployed. The contact stated that she received some medical assistance at the scene but was then transported from the scene by an ambulan…

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Engine
476.4%
ODI 10459058 · 125,000 mi

CAR HAS MULTIPLE ISSUES WITH HARD REVS OF THE TRANSMISSION. IT HAS CAUSED ME TO HAVE TO SLOW BECAUSE IT FEELS LIKE THE ENTIRE CAR SHIFTS SO HARD THAT IT IS GONNA BREAK APART. CAR NOW DOES NOT EVEN REV. REVIEWED HUNDREDS OF COMPLAINTS ONLINE ABOUT SAME PROBLEM WITH THE 2006 FORD FUSION AND NOTHING IS BEING DONE. IT IS HORRIBLE! SOMETHING NEEDS TO BE DONE. THERE IS NO RECALL AND EVEN AFTER REPLACING PARTS ON THE TRANSMISSION OR THE ENTIRE TRANSMISSION AS HUNDREDS HAVE SAID THEY DID, THE PROBLEM STILL OCCURS SHORTLY THERE AFTER! *TR

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565.3%
ODI 10471809

SAME VEHICLE AS PREVIOUS COMPLAINT (WRONG YEAR SELECTED ON PREVIOUS COMPLAINT). THE VEHICLE IS A 2007 FORD FUSION SE V6 WITH SIX SPEED AUTOMATIC. WHILE ATTEMPTING TO MERGE, ANOTHER DRIVER WAS BLOCKING ME BY SPEEDING TO GET ALONGSIDE ME WHILE I WAS ON A MERGE LANE. THE OTHER DRIVER THEN MATCHED MY SPEED. I HIT THE BRAKES BECAUSE THE FUSION WILL NOT SLOW DOWN OTHERWISE. I THEN HIT FLOORED THE ACCELERATOR TO PREVENT ANOTHER VEHICLE FROM CLOSING THE GAP, AS HE WAS ATTEMPTING TO DO. THE CAR DID NOTHING FOR ABOUT 3 SECONDS EVEN THOUGH THE ACCELERAT…

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392.9%
ODI 10504753 · 96,242 mi

WHILE ON A TRIP TO NEW BUFFALO, MICHIGAN, MY 2008 FORD FUSION BEGAN TO SPUTTER AND LIMP (AS IF IT WERE RUNNING OUT OF GAS). THE VEHICLE CONTINUED TO SHAKE VIOLENTLY, AS I PULLED OVER TO THE SIDE OF THE ROAD. I THEN TURNED OFF THE CAR AND WAITED A FEW MINUTES. WHEN I TURNED IT ON AGAIN, THE CAR SEEMED TO HAVE MIRACULOUSLY RECOVERED. AS I PULLED OUT ONTO THE HIGHWAY, HOWEVER, THE ENGINE LIGHT STARTED FLASHING AND THE CAR BEGAN TO WHINE AND SPUTTER. SINCE IT WAS LATE ON A SUNDAY NIGHT AND THERE WERE NO REPAIR SHOPS OPEN, I WAS FORCED TO PARK…

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302.9%
ODI 10460295 · 52,000 mi

I WAS DRIVING TO THE DEALER TO HAVE THEM CHECK A TAPPING SOUND COMING FROM THE ENGINE THAT I HAD HEARD EARLIER THAT DAY. I MADE IT ABOUT 5 MILES FROM HOME, AND THE ENGINE HAD BLOWN, NO WARNING LIGHTS, NOTHING OTHER THAN THE SOUND THAT HAD JUST OCCURRED THAT MORNING. NOW I HAD MADE IT ABOUT 90K AFTER THE NEW ENGINE WAS INSTALLED (NOW AT 139000), AND AGAIN THE ENGINE HAS BLOWN. THIS TIME IT WAS A LITTLE WORSE, THE CAR HAD A SUDDEN INCREASE OF POWER, AND THEN ALL THE SUDDEN THERE WAS A LOUD BANG, AND A CLOUD OF WHITE SMOKE FOLLOWED BY SMOKE COMING…

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70013.6%
ODI 10458254 · 34,000 mi

ON 5/12/12 COMING HOME FROM A SOFTBALL TOURNAMENT WITH THE CRUISE ON AT AROUND 65 MPH THE YELLOW WRENCH LIGHT CAME ON. ENGINE WAS STILL RUNNING BUT COULD NOT ACCELERATE. COASTED INTO A CHURCH PARKING LOT. PUT THE CAR IN PARK AND RESTARTED. WHEN RESTARTING SEEMED HARD TO START...LIKE AN ALTERNATOR ISSUE. ARRIVED HOME SAFELY (WAS ABOUT 5 MILES FROM HOME WHEN INCIDENT HAPPENED). ON 5/13/12 (SUNDAY) SAME ISSUE EXCEPT IT HAPPENED 3 TIMES DURING A 30 MILE TRIP. THE LAST TIME I HAD PULLED OVER AND PUT IT INTO PARK I WAS WORRIED IT WOULDN'T STAR…

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2769.9%
ODI 10461267 · 42,200 mi

ON 6/7/12 WAS DRIVING CAR AND CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON WHILE DRIVING ON THE ROAD, 30 SECONDS LATER, ENGINE SHUT OFF COMPLETELY, COULD NOT ACCELERATE AND HAD TO GET THE VEHICLE TOWED TO THE DEALERSHIP. I WAS TOLD THAT THE PURGE VALVE AND FUEL FILLER PIPE HAD TO BE REPLACED. ON 6/11/12, PICKED UP MY VEHICLE FROM THE DEALERSHIP AND WAS CHARGED OVER $500 DOLLARS FOR THE SERVICE. 20 MINUTES LATER WHILE DRIVING ON I45 NORTH AT 65 MPH. SAME THING HAPPENED, CAR COMPLETELY TURNED OFF, HAD TO "COAST" TO THE SHOULDER AND AVOID ANY VEH…

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1114.4%
ODI 10464213 · 42,600 mi

WHILE DRIVING THE WRENCH LIGHT CAME ON AND LOST POWER. I COULDN'T ACCELERATE AND PULLED OVER. I ALMOST GOT REAR-ENDED. THE CAR STARTED SHAKING. I STARTED THE CAR BACK UP AND THE WRENCH LIGHT CAME OFF. DROVE AGAIN AND THE SAME PROBLEM HAPPENED WITHIN A MILE. *JS

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38521.5%
ODI 10488829 · 1,450 mi

WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREASE THE VEHICLE MAINTAINED THE PREVIOUS 35-40MPH SPEED. ULTIMATELY, WAS FORCED TO BRAKE TO BRING THE ENGINE RPMS DOWN. *TR

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20415.3%
ODI 10610597 · 1,050 mi

1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LONGEVITY OF THE STARTER AND BATTERY WEAR. 3. THE VEHICLE LOOSES POWER WHEN DRIVING UPHILL. WHAT'S EVEN MORE UPSETTING (CONSIDERING THE VERY LOW MILEAGE AN THE ISSUE HAPPENING ONLY 3 WEEKS INTO OWNERSHIP) IS THE FACT I'VE HAD THE CAR HAS BEEN TO DEALERSHIP 4 TIMES AND EVERY TIME I'M TOLD…

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27127.3%
ODI 10690915 · 5,120 mi

I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.

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44227.1%
ODI 10840404 · 3,200 mi

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45…

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39535.6%
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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20346.1%
ODI 11182876 · 1,868 mi

WHILE STOPPED AT A INTERSECTION FOR A RED LIGHT THE CAR COMPLETELY DIED. I COULDN'T TURN ON THE EMERGENCY FLASHERS, ROLL DOWN WINDOWS OR UNLOCK DOORS. EVERYTHING WAS DEAD. I WAS IDLING AT THE STOP LIGHT WHEN THIS HAPPENED.

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15348.6%
ODI 11258223 · 5,964 mi

STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRA…

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5128.0%
ODI 11470174

There is Exhaust smell of rotten eggs that enter the cabin while driving and it happens almost every drive. I have brought the car to the dealer where they ran tests but found no problems. As soon as I got the car back it started producing the rotten egg smell again.

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Power Train
9412.9%
ODI 10335093 · 67,000 mi

TRANSMISSION FAILED WITHOUT WARNING AT 67,000 MILES UPON ENTERING HIGHWAY WHERE ACCELERATION IS REQUIRED. UNABLE TO GET TO SPEED CONSISTENT WITH HIGHWAY TRAFFIC. AUTOMOBILE IS FORD FUSION, 2006. *TR

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605.6%
ODI 10258659

THE VEHICLE RESPONSE TO THE ACCELERATOR IS UNPREDICTABLE AND ALWAYS DELAYED. SOMETIMES THE CAR WILL INTERPRET A SMALL QUICK DEPRESSION OF THE ACCELERATOR THE SAME AS FLOORING THE ACCELERATOR. THERE IS ALWAYS A DELAY OF TWO TO THREE SECONDS BEFORE IT RESPONDS AT ALL. THE SAME ACTION CAN RESULT IN WIDELY VARYING RESPONSES OF THE ENGINE AND TRANSMISSION, APPARENTLY DEPENDING ON THE TEMPERATURE OF THE AIR AND ENGINE. THE ACCELERATOR IS VERY TOUCHY AND SEEMS TO USE ONLY A SMALL PORTION OF THE MOVEMENT. THAT COUPLED WITH THE TRANSMISSION CONSTANTLY S…

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443.3%
ODI 10405825 · 81,104 mi

USED VEHICLE PURCHASE 2 DAYS AGO, MY HUSBAND AND I DROVE THE CAR ON A TEST DRIVE AND IT WENT WELL, AFTER ALL THE PAPERS WERE DONE WE GOT IN THE CAR AND WENT TO GO EAT AND WHEN WE CAME OUT TO LEAVE AND I TRIED TO PULL THE INTO R AND IT WOULD NOT BUDGE SO MY HUSBAND TRIED TO DRIVE INSTEAD AND HE COULDN'T PULL IT IN TO R AND THIS HAPPENED WE IMMEDIATELY CALLED THE DEALER AND THEY SAID COME BACK AND THEY TRIED FOR ABOUT 20 MINUTES AND ASKED WE BRING IT BACK TOMORROW, SO WE DID AND THEY SAID OH WE ADJUSTED THE AUTOMATIC TRANSAXLE LINKAGE IT WON'T HA…

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181.8%
ODI 10344746 · 9,400 mi

SUDDEN ACCELERATION WHEN CAR WAS PUT INTO REVERSE. THE CAR ENGINE WAS TURNED OFF. FLOOR MAT WAS NOT TOUCHING THE GAS PEDAL. DEALER COULD NOT FIND ANY CODES IN CAR COMPUTER. CAR IS 2009 FORD FUSION, V-6, AWD. MODEL SEL. *TR

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81015.8%
ODI 10313517 · 6,700 mi

WHILE UNDER NORMAL DRIVING CONDITIONS AND HABITS, WE EXPERIENCED A COMPLETE INSTRUMENT CLUSTER FAILURE IN OUR 2010 FORD FUSION HYBRID THIS PAST SATURDAY, FEB 20. 2010. DURING THE SAME INCIDENT WE EXPERIENCED A SYMPTOM OF DIMINISHED POWER WHILE ACCELERATING AS WELL AS OVERLY SENSITIVE AND /OR MUSHY BRAKES. THERE HAVE BEEN OTHER REPORTED INSTANCES WHERE THE BRAKE SYSTEM HAS GLITCHED AS WELL DURING REGENERATIVE BRAKING CAUSING AN ABRUPT APPLICATION OF HYDRAULIC SYSTEM OVER RIDING THE REGENERATIVE SYSTEM, BRAKE SYSTEM CONTINUES TO HAVE ISSUES EVEN …

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2619.4%
ODI 10412705 · 2,000 mi

I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL I…

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1566.2%
ODI 10442321 · 990 mi

ON JANUARY 2ND, 2012 ON 2-SEPARATE OCCASIONS THE ENGINE ACCELERATED TO ALMOST 6000 RPM WHILE I WAS STOPPED OR NEARLY STOPPED WHILE PARKING THE CAR. THE CAR WAS IN DRIVE AND I HAD MY RIGHT FOOT ON THE BRAKE BUT THE ENGINE ACCELERATION HAPPENED VERY QUICKLY AND ON THE SECOND INCIDENT THE BRAKES WERE NOT HOLDING THE CAR. I WAS ABLE TO GET THE TRANS INTO NEUTRAL UNTIL THE ACCELERATION DIED DOWN TO THE NORMAL RPM. ON THE SECOND OCCASION I SHUT THE IGNITION OFF 2-TIMES BEFORE THE ACCELERATION STOPPED. I HAVE HAD THIS PROBLEM WITH PRIOR CARS AND THE M…

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27115.1%
ODI 10488829 · 1,450 mi

WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREASE THE VEHICLE MAINTAINED THE PREVIOUS 35-40MPH SPEED. ULTIMATELY, WAS FORCED TO BRAKE TO BRING THE ENGINE RPMS DOWN. *TR

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22717.1%
ODI 10550785 · 29 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29. UPDATED 01/07/2014*LJ UPDATED 1/14/2014 *JS

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13813.9%
ODI 10695073 · 535 mi

I RENTED A 2015 FORD FUSION SE4 FOR 2 WEEKS FROM ENTERPRISE RENTAL CAR LOCATION AT 2090 N SR7, HOLLYWOOD, FL 33021, PH.NO. [phone removed]. DURING THE DRIVE BACK TO ENTERPRISE TO RETURN THE VEHICLE, MY KNEE BRUSHED UP AGAINST THE FOB DANGLING FROM THE KEYED IGNITION SWITCH, THE KEY ROTATED TO THE ACC POSITION FROM THE RUN/ON POSITION AND THE ENGINE STOPPED. I WAS IN DRIVE AT THE TIME, SO I STOPPED THE VEHICLE, PLACED THE TRANSMISSION SHIFTER IN PARK AND RESTARTED THE ENGINE. ON ARRIVAL AT ENTERPRISE WHILE STOPPED IN THEIR PARKING LOT WITH FOOT…

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29518.1%
ODI 10750248 · 2,000 mi

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION SLIPPED WHEN SHIFTED INTO SECOND OR THIRD GEAR. IN ADDITION, THE CONTACT MENTIONED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

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30027.0%
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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10423.6%
ODI 11209160

CHANGES GEARS ON ITS OWN EXAMPLE-AFTER GETTING IN THE CAR PUTTING SEAT BELT ON, PUTTING FOOT ON BRAKE AND STARTING THE CAR, PUTTING CAR IN REVERSE,CHECKING MIRRORS USING THE BACKUP CAMERA I LOOK ONE MORE TIME. I WAS IN A BUSY PARKING LOT. LET MY FOOT OFF THE BRAKE WHEN IT WENT INTO PARK. AN OTHER TIME WAS AT THE BANK I PUT THE CAR IN REVERSE TO GET CLOSER TO THE WINDOW THEN TO GET CLOSER I PUT CAR IN DRIVE IT WENT BACK TO PARK. AN OTHER TIME I HAD PULLED OUT OF MY DRIVE WAY STOP TO PUT THE CAR IN DRIVE STARTED TO MOVE FORWARD WHEN IT WENT …

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6420.3%
ODI 11258223 · 5,964 mi

STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRA…

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6435.2%
ODI 11383303 · 17,500 mi

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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Service Brakes
273.7%
ODI 10515691 · 120,000 mi

TL* THE CONTACT OWNS A 2006 FORD FUSION. THE CONTACT STATED THAT WHILE PARKING, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT ALSO MENTIONED THAT THE BRAKES FAILED TO RESPOND, CAUSING THE CONTACT TO CRASH INTO A BUILDING. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 120,000. *TR

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12611.8%
ODI 10533506 · 68,380 mi

WHEN BACKING OUT OF A PARKING SPOT I DEPRESSED THE BRAKE PEDAL AND IT WENT STRAIGHT TO THE FLOOR. THE CAR DID NOT STOP. I PUT CAR IMMEDIATELY INTO PARK AND THEN PUMPED BRAKES. PRESSURE SEEMED TO RETURN TO THE BRAKES SO I PROCEEDED TO BACK OUT AGAIN, TESTING BRAKES CONSISTENTLY. BRAKES SEEMED TO RESPOND BUT SEEMED "SOFT" STILL. I DROVE CAR TO MECHANIC WITHOUT INCIDENT, THINKING THE PROBLEM WAS THE MASTER CYLINDER. MECHANIC INFORMED ME THAT THE PROBLEM WAS NOT THE MASTER CYLINDER BUT RATHER THE ABS HYDRAULIC CONTROL MODULE AND THAT HE HAD SEEN TH…

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47935.4%
ODI 10489124 · 83,000 mi

WAS DRIVING AND AS I WENT AROUND A CORNER, THE BRAKE PEDAL (WHICH WAS SLIGHTLY DEPRESSED) WENT COMPLETELY TO THE FLOOR. LOST ALL PRESSURE. I PULLED INTO A PARKING LOT. TURNED CAR OFF AND BACK ON. GRADUALLY PRESSURE RESUMED. DROVE ANOTHER DAY OR SO AND IT HAPPENED AGAIN WHILE I WAS GOING STRAIGHT. I WENT TO THE DEALER. HAD MY MASTER CYLINDER, BRAKES, ROTORS, AND BRAKE BOOSTER ALL REPLACED. THAT WAS THE BEGINNING OF SEPTEMBER. NOW IN DECEMBER, IT IS HAPPENING AGAIN. *TR

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47346.3%
ODI 10458620 · 28,000 mi

WHILE DRIVING ON THE EXPRESSWAY THE REAR BRAKES SEIZED. WHEN I PARKED THE CAR THE REAR BRAKES WERE OMITTING A FOUL ODOR AND THE REAR WHEEL RIMS WERE SCALDING HOT TO THE TOUCH. I TOOK THE VEHICLE IN TO THE DEALERSHIP WHO SAID THE SPRINGS IN THE CALIPER STUCK REQUIRING NEW BRAKE PADS, THE DISCS TO BE MACHINED AND A LUBRICATION OF ALL INTERNAL COMPONENTS. THE DEALERSHIP STATED IT IS A MAINTENANCE ISSUE DESPITE BEING SOLELY MAINTAINED BY THE DEALERSHIP AND THERE IS NO NOTICE IN THE OWNERS MANUAL OR SERVICE AS TO LUBRICATING THE INTERNAL BRAKE CO…

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4378.5%
ODI 10459278 · 2,000 mi

AT 2000 MILES HAD CAR BACK FOR BRAKES.ITS BEEN BACK 8 TIMES. THEY HAVE CUT THE ROTORS AND REPLACED PADS AND STILL JUMPS AFTER ABOUT 5000 MILES. VIBRATION IN CAR THAT THEY COULDNT FIND Y. REPLACED TROTTLE BODY . THERE IS AN ISSUE WITH THE BRAKES THEY NEED TO FIND OUT WHATS WRONG. THEY HAVE CUT THE ROTORS DOWN TO THE POINT THEY REPLACED THEM AND THE ONES ON THE FRONT ARENT 6 MONTHS OLD AND THEY CUT THEM AGAIN. *TT

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1696.1%
ODI 10463160 · 37,000 mi

6/14/12 CAR WAS LOW ON FUEL, BUT NOT ON EMPTY AND MESSAGE INDICATED 32 MILES TO E. DRIVING UP HILL CAR LOST POWER, DID NOT DIE, MOVED VERY SLOWLY. ABLE TO GET OFF STREET INTO PARKING LOT OF RESTAURANT. CAR SEEMED TO REGAIN POWER, SO TRIED TO PULL BACK ON STREET GOING DOWN HILL, BUT AT EDGE OF LOT, I REALIZED THE BRAKES WERE NOT RESPONDING. I MANAGED TO AVOID CAR COMING AND WAS ABLE GET BACK INTO THE PARKING LOT AS PULLING INTO PARKING SPOT NOW SLIGHT SURGE OF SPEED BUT STILL NO BRAKES AND HIT RESTAURANT'S SIGN. TOOK CAR TO DEALER, COULD NOT …

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1044.1%
ODI 10503553 · 13,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHENEVER IT RAINED AND THE VEHICLE SAT OVERNIGHT, THE NEXT MORNING THE BRAKES WOULD GRIND FOR A MILE OR WOULD SEIZE. THE CONTACT STATED THAT AFTER GOING A MILE, THE BRAKES FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT IT WAS NORMAL AND THEY WOULD REPLACE THEM. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 13,000....UPDATED 04/25/13 *BF UPDATED 05/…

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533.0%
ODI 10520192 · 700 mi

THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY CAR :WHAT HAPPENED NEXT SIMULTANEOUSLY WAS: A. AUTO WENT INTO "COLLISION AVOIDANCE MODE"; WINDSHIELD SEVERAL RED LED WARNING LIGHTS BEGAN BLINKING, AND ALERT NOISE FROM AUTO STARTED , AND STEERING WHEEL SHUTTERED. THE LATER TWO ACTIONS ARE NOT TERRIBLY CLEAR TO ME B MY WIFE STARTED …

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886.6%
ODI 10676229 · 15,800 mi

I AVOIDED ANOTHER VEHICLE THAT CUT ME OFF ON THE EXPRESSWAY BY HONKING THE HORN, SLAMMING ON THE BRAKES AND QUICKLY CHANGING LANES. AS SOON AS I MANEUVERED INTO AN EMPTY LANE, MY VEHICLES INSTRUMENT PANEL WENT DARK, THE HORN STOPPED SOUNDING, ALL GAUGES WENT TO ZERO AND THE CAR LOST ALL ELECTRIC POWER (INCLUDING STEERING ASSIST) AND THE ENGINE STUMBLED. AFTER A SECOND OR TWO EVERYTHING ON THE INSTRUMENT PANEL RESET. ONCE EVERYTHING CAME BACK ON, THE ENGINE WAS ON A REDUCED POWER MODE AND PUSHING THE ACCELERATOR TO THE FLOOR DID NOT MAKE THE CA…

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828.3%
ODI 10679654

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEP…

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845.2%
ODI 10840404 · 3,200 mi

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45…

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504.5%
ODI 10911305 · 80 mi

THIS CAR DIDN'T STOP WITH IN 40FT WHEN THE SPEED IS 25 MPH AND HAPPENED TO COLLIDE WITH ANOTHER CAR WHICH CHANGED LANES ABRUPTLY.

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40.9%
ODI 10966363 · 114,000 mi

ABS PUMP FAILURE. ABS PUMP FAILS DURING AN ANTI-LOCK EVENT CAUSING PEDAL TO GO TO FLOOR AND NO STOPPING POWER. OCCUR SPORADICALLY WHEN ON ICE/SLUSH/SNOW OR WHEN BRAKING ON A ROUGH RODE.

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41.3%
ODI 11192391 · 8,070 mi

TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL SEIZED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE ACCELERATOR PEDAL RETURNED TO NORMAL. IN ADDITION, THE CONTACT STATED THAT THE BRAKES SEIZED WHILE IN TRAFFIC THIS WEEK, WHICH ALMOST CAUSED A CRASH AND THE CHECK MANUAL WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO FLAMMER FORD (3335 COMMERCIAL WAY, SPRING HILL, FL 34606, [phone removed]) WHERE IT WAS DIAGNOSED THAT AN AUTO STOP/START MODULE NEEDED TO BE INSTALLED.…

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105.5%
ODI 11470252

The contact owns a 2020 Ford Fusion. The contact stated that their husband was coming to a stop light at approximately 5 mph, he attempted to stop the vehicle by depressing the brake pedal but the vehicle failed to respond. In order to avoid a crash, the driver veered to the right where they went over a curb, into a bush, and eventually came to a stop by crashing into a guard wire. The driver then drove the vehicle in a parking lot nearby and when attempting to stop the vehicle again, the vehicle failed to stop again. The driver had to place t…

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Electrical System
628.5%
ODI 10324073 · 44,983 mi

2006 FORD FUSION KEY WILL NOT COME OUT OF IGNITION; GEAR SHIFT DOES NOT GO INTO PARK EVEN THOUGH IT LOOKS AS THOUGH IT HAS. *TR

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474.4%
ODI 10260313 · 42,000 mi

THE 2007 FORD FUSION DEVELOPED ERRATIC ELECTRICAL POWER AND STARTING FAILURE. DEALERSHIP FOUND THAT THE BATTERY CABLES HAD ESSENTIALLY DISINTEGRATED FROM BATTERY POSTS ALONG CONSIDERABLE LENGTH OF THE CABLES, ALSO DESTROYING THE BATTERY WITH EXCESSIVE CORROSION AND SPLITTING THE PLASTIC CABLE SHEATHS. VEHICLE WAS ONLY 2 YEARS OLD BUT HAD 42,000 MI. A QUICK INTERNET SEARCH IMMEDIATELY FOUND 3 OTHER 2006-2007 FUSIONS WITH SAME OCCURRENCE, ALL JUST SLIGHTLY OVER THE 36,000MI WARRANTY AND NOT COVERED. FORD HAS NOT ISSUED A TSB, HAS NOT VOLUNTEERED …

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282.1%
ODI 10263046 · 13,000 mi

CUSTOMER WAS TRAVELING ON ROADWAY WHEN HE NOTICED SMOKE. PULLED OVER AND OPENED HOOD TO HAVE SMOKE BILLOW OUT. INSPECTION OF VEHICLE BY INDEPENDENT APPRAISER SHOWS THERE IS A DEFECTIVE GROUND STRAP THAT CAUSED LOSS. THIS APPRAISER HAS SEEN 2 OF THESE LOSSES IN THE PAST WEEK WITH SAME IGNITION SOURCE. FORD MOTOR CO CUSTOMER SERVICE WOULD NOT PROVIDE ANY ASSISTANCE IN REPORTING THIS PROBLEM SO THAT THIS CAN BE AVOIDED FOR OTHER PEOPLE. *TR

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222.2%
ODI 10399403 · 44,600 mi

THERE'S WAS A FIRE THAT STARTED ON ELECTRICAL WIRING LEADING TO MY RIGHT FRONT WHEEL ON MY 2009 FORD FUSION SE V6 I THINK IT WAS CAUSE BY THE CRUISE CONTROL SYSTEM THAT FORD HAS BEEN HAVING PROBLEM WITH I WAS DRIVING ON THE INTERSTATE WHEN THE FIRE HAPPEN THE MINNEAPOLIS FIRE DEPT TOLD ME TO HAVE IT INSPECTED AT A FORD DEALERSHIP. *TR

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3196.2%
ODI 10312927 · 2,000 mi

OUR 2010 FORD FUSION IS STARTING TO SPLIT TO SPLIT AT THE SEAMS LITERALLY. ON THE PASSENGER FRONT DOOR ON THE ARMREST WHERE THE WINDOW SWITCH IS, THE PANEL IS STARTING TO SEPARATE & COME APART. THE TOP OF THE PANEL BULGES UPWARDS AS IF SOMETHING IN THE DOOR IS PUSHING IT UP. MY CONCERN IS ESPECIALLY HERE IN NJ WITH THE RECENT SNOW & RAIN, MOISTURE & DUST COULD COME IN THROUGH THE CRACK & EITHER SHORT OUT OR DISABLE THE ELECTRICAL WIRING IN THE DOOR (SPEAKERS, WINDOW, ETC). THE FAILURE STARED AT 2000 MILES & THE SPLIT GETS BIGGER EACH DAY & CURR…

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1997.1%
ODI 10407721 · 4,006 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE WAS UNABLE TO TOW THE VEHICLE WITHOUT THE BATTERY GOING DEAD. THE DEALER ADVISED THE CONTACT TO CONNECT A BATTERY DISCONNECT HOWEVER, WHEN THE BATTERY DISCONNECT WAS ADDED, THE VEHICLE BEING TOWED HAD NO AUXILIARY BRAKES. THE DEALER ALSO ADVISED THE CONTACT TO DISCONNECT SOME FUSES UNDERNEATH THE VEHICLE BUT DUE TO THE CONTACT'S PHYSICAL CONDITION IT WAS IMPOSSIBLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 4,006. UPDATED 07/2…

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1606.4%
ODI 10441519 · 548 mi

DRIVING ON THE FREEWAY IN TORRANCE CA AT 65 MPH WHEN THE CAR BEGAN TO BUCK AND JERK AND SLOWED TO ABOUT 30 MPH. IT WOULD NOT TAKE ANY MORE POWER OR ACCELERATION. I WAS IN THE RIGHT LANE AND WAS ABLE TO EXIT AND PARK AND I THEN NOTED THE TEMP GAUGE SHOWED HOT ALTHOUGH THE ENGINE DID NOT APPEAR HOT. HAD IT TOWED TO DEALER WHO DIAGNOSED THE PROBLEM AS A FAULTY TEMP SENSOR THAT SHOWED THE ENGINE WAS OVERHEATING AND CAUSIG THE ENGINE TO GO INTO THE PARTIAL SHUT-DOWN MODE. THIS HAS HAPPENED OFTEN ENOUGH THAT FORD HAS A SERVICE BULLETIN OUT ON THE PRO…

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1578.8%
ODI 10490793 · 850 mi

WHEN THE VEHICLE WAS TO BE STARTED TURNED THE KEY FORWARD TO START AND IT DIDN'T START, THE KEY RETURNED THEN THE CAR STARTED AFTER THE KEY RETURNED TO KEY IN POSITION, THIS HAS HAPPENED A FEW TIMES SINCE AND SEEMS TO BECOME MORE REGULAR I NOW HAVE 4,972 MILES ON THE CAR AND HAD THIS HAS TAKEN PLACE 8 TIME SINCE I WILL ADVISE THE DEALER WHEN MY CAR IS IN FOR RECALL NOTICE#12C27 1/3/2013 *TR

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15111.4%
ODI 10558292 · 1,000 mi

WHILE DRIVING ON AN INTERSTATE, I TURNED MY WIPERS ON DURING A HEAVY RAIN STORM. WITHIN A FEW SECONDS, THE WIPERS STOPPED. TOOK THE VEHICLE TO THE SERVICE DEPARTMENT THE NEXT MORNING WITH ONLY 1000 MILES. SERVICE ADVISER HAD THE WINDSHIELD MOTOR REPLACED (AFTER PUTTING ONLY 1000 MILES ON THE VEHICLE). AFTER GETTING THE CAR BACK, THE WIPERS SQUEAKED AWFUL DURING THE NEXT RAIN FALL. TOOK THE CAR BACK AND THEY REPLACED THE WIPERS. UNLESS IT IS RAINING STEADILY, THE WIPERS SQUEAK IF IT IS JUST DRIZZLING. NOT AS BAD, BUT THEY CONTINUE. *TR

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949.5%
ODI 10679654

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEP…

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1438.8%
ODI 10840404 · 3,200 mi

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45…

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12010.8%
ODI 10904931 · 2,000 mi

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. T…

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235.2%
ODI 11182876 · 1,868 mi

WHILE STOPPED AT A INTERSECTION FOR A RED LIGHT THE CAR COMPLETELY DIED. I COULDN'T TURN ON THE EMERGENCY FLASHERS, ROLL DOWN WINDOWS OR UNLOCK DOORS. EVERYTHING WAS DEAD. I WAS IDLING AT THE STOP LIGHT WHEN THIS HAPPENED.

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3410.8%
ODI 11258223 · 5,964 mi

STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRA…

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3720.3%
ODI 11328319 · 4,051 mi

TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING HOME, THE VEHICLE HIT A POT HOLE, THE FRONT PASSENGER'S TIRE WENT FLAT. THERE WAS NOT SPARE TIRE. THE CONTACT'S HUSBAND PURCHASED A NEW TIRE, JACKED THE VEHICLE UP TO REPLACE THE TIRE. WHILE ON THE JACK, THE VEHICLE WENT IN REVERSE, ROLLED BACK A…

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Vehicle Speed Control
283.8%
ODI 10334996 · 27,635 mi

TL*THE CONTACT OWNS A 2006 FORD FUSION. ON JUNE 4, 2010, THE CONTACT STATED THAT WHEN HE TURNED ON THE VEHICLE, THE RPMS INCREASED RAPIDLY. THE RPMS INCREASED TO 3,500 WHEN IT WAS NORMALLY ON 900. THE VEHICLE BEHAVED THAT WAY FOR ABOUT SIXTEEN MILES SO THE CONTACT PARKED IT AND LET IT SIT FOR TWO HOURS. WHEN HE RESTARTED IT, THE VEHICLE BEHAVED NORMAL. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 27,635.

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333.1%
ODI 10258651 · 12,965 mi

THE VEHICLE DOES NOT RESPOND TO THE COMMANDS OF THE DRIVER IN A TIMELY FASHION AND THE RESPONSE IS UNPREDICTABLE. WHILE WAITING TO MAKE A LEFT TURN FROM A FOUR LANE UNDIVIDED CITY STREET, A PEDESTRIAN CROSSED IN FRONT OF ME IN A CROSSWALK. AFTER THE PEDESTRIAN HAD CROSSED, I PROCEEDED TO MAKE A LEFT TURN BUT THE PEDESTRIAN DID NOT STOP. INSTEAD, HE MADE A SUDDEN TURN TO HIS RIGHT AND PROCEEDED ACROSS THE CROSSWALK WITHOUT LOOKING. I STOPPED PART WAY ACROSS THE INSIDE LANE OF ONCOMING TRAFFIC. THE PEDESTRIAN STOPPED IN THE MIDDLE OF THE CROS…

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211.6%
ODI 10215290 · 5,400 mi

ACCELERATED FROM STOP SIGN AND ACCELERATOR STUCK AT HALF WIDE OPEN. HAD TO USE BRAKE TO STOP THE VEHICLE. THIS CAR WOULD NOT DECELERATE AND IT WAS VERY DIFFICULT TO STOP. NO CRUISE CONTROL WAS ON EITHER. *TR

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313.0%
ODI 10335899 · 14,000 mi

RECURRING LOW SPEED AND BRAKING UNINTENDED ACCELERATION PROBLEMS WITH SURGES FROM ABOUT 3200 TO OVER 5000 RPMS. THIS HAPPENS WHEN BRAKING AND WHEN STOPPED OR RIGHT AFTER STARTING UP FROM A STOP. MAY NOT BE A SAFETY PROBLEM BUT THIS IS CONSISTENT WITH THE TOYOTA PROBLEMS. *TR

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78915.4%
ODI 10316620 · 7,440 mi

THIS MORNING THE GAS PEDAL GOT STUCK ON THE FLOOR AND I COULDN'T STOP THE CAR UNTIL A COUPLE MILES LATER. BRAKES DID NOT STOP THE CAR UNTIL THE GAS PEDAL JUST CAME BACK UP FROM THE FLOOR. PLEASE LOOK INTO THIS BEFORE SOMEONE GETS KILLED!! *TR

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2559.2%
ODI 10369908 · 100 mi

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT HE WOULD NEED TO REPLACE THE THROTTLE BODY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100.

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853.4%
ODI 10429080 · 1,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT WAS DRIVING 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AND CRASHED. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN OR STOP. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE CONTACT CALLED THE MANUFACTURER REGARDING THE SUDDEN ACCELERATION AND THE MANUFACTURER ADVISED THAT THEY DID NOT HAVE ANY COMPLAINTS REGARDING THE SUDDEN ACCELERATION ON FILE. THE MANUFACTURER THEN SUGGESTED THAT THE ALL WEATHER FLOOR MATS WERE THE CAUSE OF THE SUDDEN ACCEL…

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392.2%
ODI 10487483 · 185 mi

I WAS TRAVELING AT ABOUT 40MPH AND A MESSAGE FLASHED ON MY GAUGE STATING SOMETHING TO THE EFFECT ENGINE LOWER TEMP. I CONTINUED TO DRIVE THE CAR AND MESSAGE WENT AWAY. I LATER FOUND OUT THAT MY CAR HAD BEEN RECALLED FOR POSSIBLE FIRE DUE TO ENGINE OVERHEATING. I ASSUME THAT THIS MESSAGE IS THE PRE-CURSOR TO WHAT COULD BE A POSSIBLE FIRE. I TOOK MY CAR TO THE FORD DEALERSHIP AND I AM AWAITING A RESPONSE FROM FORD ON A POSSIBLE FIX. THE CAR WAS ONLY 1 WEEK OLD. I HAVE REQUESTED FORD TO TAKE THE CAR BACK AND GET INTO A NON-AFFECTED ENGINE TYPE. *…

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241.8%
ODI 10550785 · 29 mi

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29. UPDATED 01/07/2014*LJ UPDATED 1/14/2014 *JS

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131.3%
ODI 10820232 · 11,000 mi

ADAPTIVE CRUISE CONTROL THE ACC ON MY TRUCK MALFUNCTIONS UNEXPECTEDLY AND FREQUENTLY WHEN PASSING LARGE TRUCKS AT HIGHWAY SPEED. WHEN IT MALFUNCTIONS, IT CAUSES COLLISION WARNING SYSTEMS TO ACTIVATE INCLUDING UNEXPECTED AND HARD BRAKING. I HAVE TAKEN THE TRUCK TO THE DEALERSHIP WHERE I PURCHASED IT TWICE FOR THIS PROBLEM. ONCE BEFORE AND ONCE AFTER THE RECALL. THERE WAS NOT CHANGE THE FIRST TIME AND AFTER THE SECOND TIME THE PROBLEM WAS REDUCED IN SEVERITY AND FREQUENCY BUT CONTINUES TO HAPPEN. MY SERVICE DEPARTMENT IS WILLING TO LOOK AT …

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432.6%
ODI 10882256 · 6,199 mi

WHILE DRIVING MY SON'S 2016 FUSION ON THE HIGHWAY AT ABOUT 60 MPH THE CHECK ENGINE LIGHT CAME ON AND THE CAR SEEM TO LOOSE ALL POWER. THE CAR WOULDN'T ACCELERATE EVEN THOUGH I HAD THE GAS PEDAL ALL THE WAY TO THE FLOOR. I MANAGED TO GET TO SHOULDER SAFELY AND PARKED. I TRIED RESTARTING THE CAR SEVERAL TIMES WITH THE SAME RESULTS ( CHECK ENGINE LIGHT REMAINED ON, STEPPING ON THE ACCELERATOR THE CAR DOESN'T MOVE AND THE GAS GAUGE DROPPED FROM 3/4 TO EMPTY. ) I SHUT THE CAR OFF AND AND CONTACTED FORD TOWING SERVICE BECAUSE THE CAR HAD…

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161.4%
ODI 11073850 · 18,000 mi

CAR WAS ACCELERATING ON THE HIGHWAY AT ABOUT 50 MPH AND OUT OF NO WHERE CAR SHIFTS VERY HARD AND ALL POWER IS LOST. HAD TO LIMP TO THE SIDE OF THE HIGHWAY AND SHUT IT OFF. THIS WAS VERY DANGEROUS. AFTER A RESTART IT SEEMED TO ACT FINE UNTIL TODAY WHEN THE SAME THING HAPPENED ON A LOCAL ROAD AT ABOUT 20 MPH.

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51.1%
ODI 11143804 · 650 mi

ON OCTOBER 17, 2018, I DROVE INTO A SHOPPING CENTER PARKING LOT AND PROCEEDED TO PARK IN FRONT OF THE SHOPS. I HAD ENTERED THE PARKING SPACE AT A VERY LOW SPEED AND WAS ALMOST AT A DEAD STOP WHEN MY 2018 FORD FUSION SPORT LURCHED FORWARD WITH SUCH A POWERFUL BURST OF SPEED, I WAS UNABLE TO STOP BEFORE HITTING A WINDOW AND BRICK WALL DIVIDING THE SHOPS. NO FLOOR MAT ISSUE WAS INVOLVED AND I DID NOT STEP ON THE ACCELERATOR THINKING IT WAS THE BRAKE. A POLICE REPORT WAS FILED AND INSURANCE NOTIFIED. THE CAR IS STILL AT FORD DEALER FOR …

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51.6%
ODI 11222323 · 260 mi

WITH CRUISE CONTROL SET, PRESSING THE + BUTTON AND HOLDING FOR A FEW SECONDS TO INCREASE THE SPEED A FEW MILE PER HOUR WILL CAUSE THE VEHICLE TO CONTINUE ACCELERATING UNTIL THE 'CANCEL' BUTTON OR THE 'OFF' BUTTON IS PRESSED. PRESSING THE BRAKE PEDAL WILL ALSO STOP THE RUN AWAY ACCELERATION. DURING THE RUN-AWAY ACCELERATING, PRESSING THE + BUTTON OR THE - BUTTON WILL NOT STOP THE ACCELERATION. ADDITIONALLY, WITH CRUISE SET, PRESSING THE - BUTTON FOR A FEW SECONDS WILL CAUSE A RUN-AWAY DECELERATION. THE VEHICLE IS PRESENTLY BEING LOOKED AT BY THE…

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42.2%
ODI 11630818

Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.

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Unknown Or Other
253.4%
ODI 10307432 · 73,000 mi

KEYS CANNOT BE REMOVED FROM IGNITION BECAUSE OF DEFECTIVE SHIFTER MECHANISM. BUTTON BECOMES STUCK DUE TO POORLY MANUFACTURED PIECE AND CAR CAN SHIFT OUT OF GEAR AND ROLL AWAY AND CAUSE INJURY. KEYS CAN'T BE REMOVED, DOORS CAN'T BE LOCKED. $400+ TO FIX AND NOT COVERED BY WARRANTY, EVEN THOUGH A TECHNICAL SERVICE BULLETIN WAS ISSUED REGARDING THE PART? THIS SHOULD BE CONSIDERED A RECALL AS IT IS A WIDESPREAD PROBLEM. A QUICK GOOGLE SEARCH REVEALED HUNDREDS OF OTHER CUSTOMERS WITH THE SAME PROBLEM! HAVE NOT REPAIRED THE PROBLEM, BECAUSE LIKE I …

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363.4%
ODI 10210526

2007 FORD FUSION SEAT BELTS AND SIDE AIRBAG. *KB THE CONSUMER BELIEVED THAT THE COMPLAINT SUBMITTED BY ANOTHER CONSUMER REGARDING THE SEAT BELTS AND AIR BAGS NOT BEING SAFE WAS ENTIRELY UNFOUNDED AND LACKED ANY SUPPORT. THE CONSUMER BELIEVED THE COMPLAINT SHOULD BE REMOVED. *JB

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392.9%
ODI 10382327 · 65,000 mi

DRIVERS INTERIOR DOOR HANDLE BROKE. THERE WASNT ANY WARNING, IT JUST NO LONGER WORKED. IN ORDER TO OPEN THE DOOR, THE "LOCK" RELEASE HAS TO BE PULLED. WHEN RESEARCHING THE REPAIR, I FOUND MUTIPLE LINKS REGARDING THE REPAIR WITH NUMEROUS MOMENTS OF DEFECT. ANYWHERE FROM 10,000 TO 80,000 MILES FOR POINTS OF FAILURE. ONE PERSON EVEN EXPLAINED THAT NOW HE CAN REPLACE HIS DOOR HANDLE IN LESS THAN 30...SINCE HE HAS DONE IT SO MANY TIMES. MOST RECENTLY THE FORD F 150 HAD A RECALL...FOR BROKEN INTERIO605-R HANDLES.

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242.3%
ODI 10335908

U.S. DEPARTMENT OF ENERGY U.S. DEPARTMENT OF TRANSPORTATION THIS IS A REQUEST FOR INSPECTIONS, COMPLIANCE, ON POTENTIAL SAFETY HAZARDS, HEALTH HAZARDS, DEFECTS RECALLS AT THE FOLLOWING LOCATIONS : PLEASE BEGIN YEAR - ROUND INSPECTIONS DURING ALL RACE EVENTS LISTED : MANY COLLISIONS AND OTHER RACE RAGE, ROAD KILL OCCURRENCES HAVE TO BE STOPPED. COCA COLA 600 PONOCO 500 LIFELOCK 400 TOYOTA SAVEMART 350 LENOX INDUSTRIAL TOOLS 301 COKE ZERO 400 LIFELOCK.COM 400 BRICKYARD 400 INDIANAPOLIS 500 PENNSYLVANIA 500 HELLUVA GOOD …

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1352.6%
ODI 10388630 · 14,000 mi

AFTER DRIVING ABOUT 1.5 MILES FROM HOME, MY WIFE CAME TO A SET OF LIGHTS AND STEPPED ON THE BRAKE TO STOP. THE BRAKE PEDAL WENT NEARLY TO THE FLOOR AND SEVERAL DASH LIGHTS CAME ON INCLUDING THE BRAKES & ANTI-SWERVE. THE VEHICLE SLOWED TO A STOP AS SHE ENTERED THE INTERSECTION. FORTUNATELY 2 THINGS WERE IN HER FAVOR, THERE WAS NO ONE AHEAD OF HER AND THERE WAS NO CROSS TRAFFIC AT THE LIGHT. EITHER COULD HAVE RESULTED IN AN ACCIDENT. SHE DROVE THE VEHICLE BACK HOME SINCE SHE CONSIDERED THAT THE BRAKES HAD FAILED AND SHE MAY NOT BE ABLE TO STOP T…

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1053.8%
ODI 10412705 · 2,000 mi

I WAS TRAVELING ABOUT 35 TO 40MPH WHEN THE CAR STARTING ACTING UP. ANYTIME I HAD TO SLOW DOWN AND THEN SPEED UP THE RPM WOULD NOT SHIFT, WHEN IT DID SHIFT IT WOULD JERK THE CAR FORWARD. I ALSO HAVE BEEN HAVING AN ISSUE WHERE I WOULD STEP ON THE GAS AND IT WOULD ACT AS IF IT WAS IN NEUTRAL. THIS CONTINUES TO HAPPEN AND I FEAR THAT ONE OF THESE TIMES I WILL BE IN AN ACCIDENT WITH MY KIDS IN THE CAR. THESE ARE ALL TRANSMISSION ISSUES, I HAVE BROUGHT IT IN TWICE NOW FIRST TIME THEY DID THE TSB WHICH WAS TO RESET THE PCM AND MY AC WASN'T AND STILL I…

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1194.7%
ODI 10470981 · 1,200 mi

WHEN SHIFTING FROM FIRST GEAR TO SECOND GEAR THE CAR WILL VERY ROUGHLY GO INTO GEAR, AND SECOND TO THIRD AND THIRD TO FOURTH IS NOT MUCH BETTER. FROM FOURTH TO FIFTH AND FIFTH TO SIXTH IS FINE MOST OF THE TIME. I HAD TWO CALIBRATION UPDATES PERFORMED BY THE FORD DEALERSHIP I PURCHASED THE CAR FROM AND WAS TOLD TO DRIVE THE CAR AND LET THE UPDATE SET IN. AFTER BOTH TIMES I NOTICED THAT THE PROBLEM DID NOT GO AWAY, INSTEAD AFTER THE LAST UPDATE THE ISSUE PROGRESSED. I HAVE PLEADED WITH THE DEALERSHIP TO TRADE MY CAR FOR ANOTHER FUSION (SAME VALUE…

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18410.3%
ODI 10487538

PURCHASED CAR ON NOV 2 2013 RETURNED TO DEALER 31 DAYS LATER DUE TO RECALL. HAVE REQUESTED BUY BACK FROM FORD. WHO WOULD PUT THERE GRANDCHILDREN AT RISK IN THIS CAR WITH THE POSSIBILITY OF A FIRE? I FEEL THAT THEY HAVE KNOWN THE PROBLEM EXISTED BUT FAILED TO ADMIT IT UNTIL SOME CARS CAME BACK. JUST WANT FORD TO BUY CAR BACK AND WILL LOOK AT ANOTHER MODEL. *TR

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15311.5%
ODI 10568416 · 398 mi

VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERING WHEEL, AND INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL. OF THESE, THE TURN SIGNALS ARE PROBABLY MOST CRITICAL TO SAFE OPERATION. NOTE THAT THE HORN, AND THE WINDSHIELD WIPER/WASHER, CONTINUED FUNCTIONING PROPERLY. THE NEXT MORNING, A SALE…

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12412.5%
ODI 10690915 · 5,120 mi

I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.

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21012.9%
ODI 10819919 · 125 mi

I PURCHASED A 2016 FORD FUSION SE BRAND NEW AND AFTER A WEEK OF OWNING THE CAR I WAS DRIVING DOWN THE ROAD AND THE CAR JERKED VERY HARD, I HAD TO CHECK MY REARVIEW MIRROR THOUGHT SOMEONE REAR ENDED ME BUT NO THE CAR BEHIND WAS SOME DISTANCE AWAY. IT SLOWED SOME WHILE I HAD MY FOOT ON THE GAS BUT PICKED UP SPEED SHORTLY AFTER. I IGNORED THAT FIGURED IT WAS NO BIG DEAL. I WAS DRIVING A FEW WEEKS AFTER THAT OCCURRENCE IN THE CITY AND THE CAR MADE A REVING UP NOISE AND I THOUGHT WHO CAR IS THAT I CONTINUED TO DRIVE AND NOTICED IT WAS MY CAR MAKING …

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1039.3%
ODI 10971846 · 3,000 mi

SICKENING FUMES/ODORS ENTERING MAIN CABIN OF THE CAR, UNLESS THE AIR IS ON RECIRCULATE. FUMES CAUSING HEADACHE, SORE THROAT, RESPIRATORY AND EYE IRRITATION. THE FUMES ARE PRODUCED FROM UNDER THE HOOD AND ENTER THE CAR WHEN IT IS RUNNING AND THE WINDOWS ARE DOWN OR THE AIR CONDITIONER OR HEATER PULL IN OUTSIDE AIR.

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4710.7%
ODI 11123622 · 65,000 mi

WHEN THE TEMPERATURE OUTSIDE GOES OVER 70 DEGREES, THERE'S CREAKING NOISES UNDERNEATH, SOMETIMES VERY LOUD WHEN TURNING, EVEN WHEN PARKED, MOVING THE STEERING WHEEL LEFT OR RIGHT IT MAKES THE NOISE. LOOKING ONLINE, THERE ARE SEVERAL COMPLAINTS THAT REPORT THE SAME PROBLEM, MY CAR HAS ONLY 72K MILES AND IT FEELS LIKE SOMETHING IS GOING TO BREAK. IT HAS BEEN HAPPENING ALL SUMMER THIS YEAR AND IT'S GETTING LOUDER. THIS HAS TO BE A RECALL.

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278.6%
ODI 11205378 · 12,000 mi

I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA ON 5/1/2019 WEDNESDAY. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH…

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2714.8%
ODI 11391129 · 4 mi

THERE WAS WHITE SMOKE COMING OUT OF THE HOOD AND THERE WAS A SMELL OF BURNED RUBBER. I HAD REACHED MY DESTINATION AND HAD JUST PARKED.

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Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Power Train45,000–102,864 mi75,002 mi21
ODI 11383303 · 17,500 mi

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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ODI 11470245 · 16,270 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. The contact also stated that while the vehicle was in park(P) on an inclined driveway, the vehicle rolled forward without warning and crashed into a home. No injuries and damages were reported; the contact was able to resume normal driving operation after the failure. The manufacturer was contacted and a complaint was filed. The vehicle was taken to a dealer for a …

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ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

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Engine66,250–117,000 mi81,997 mi14
ODI 11539374 · 99,964 mi

The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was making an abnormally loud sound. The vehicle then failed to shift into drive or reverse. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the cam shaft thrust plate was damaged and there was damage to the crank shaft. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,964.

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ODI 11586075 · 117,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while starting the vehicle, there was a rattling noise coming from the front end near the driver’s side close to the transmission. The vehicle would start moments after the failure had occurred. The rattling was more pronounced while the A/C system was running. The contact stated that while depressing the accelerator pedal, the rattling sound was noticeable. Additionally, while driving at various speeds, the transmission felt as though it was slipping while changing gear. The contact …

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ODI 11603014 · 84,994 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, there was a rattling sound coming from the engine compartment. The contact stated that the sound was also noticed while idling or with the air condition activated. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the flex plate needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mi…

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Electrical System2,325–14,138 mi3,676 mi6
ODI 11328319 · 4,051 mi

TL* THE CONTACT OWNS A 2020 FORD FUSION. THE CONTACT STATED THAT THE BACKUP CAMERA REMAINED ON WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO THE ROYAL OAK FORD DEALER, LOCATED AT: 27550 WOODWARD AVE, ROYAL OAK, MI 48067, WHERE THE SENSOR WAS REPLACED. THE CONTACT STATED THAT WHILE DRIVING HOME, THE VEHICLE HIT A POT HOLE, THE FRONT PASSENGER'S TIRE WENT FLAT. THERE WAS NOT SPARE TIRE. THE CONTACT'S HUSBAND PURCHASED A NEW TIRE, JACKED THE VEHICLE UP TO REPLACE THE TIRE. WHILE ON THE JACK, THE VEHICLE WENT IN REVERSE, ROLLED BACK A…

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ODI 11352598 · 2,000 mi

AS I'M DRIVING MY RADIO SHUTS OFF AND WILL NOT POWER ON. THE VEHICLE WAS IN MOTION

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ODI 11383303 · 17,500 mi

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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Unknown Or OtherToo few reports for a range23,000 mi3 (sparse)
ODI 11391129 · 4 mi

THERE WAS WHITE SMOKE COMING OUT OF THE HOOD AND THERE WAS A SMELL OF BURNED RUBBER. I HAD REACHED MY DESTINATION AND HAD JUST PARKED.

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ODI 11399332 · 23,600 mi

TL* THE CONTACT RENTED A 2020 FORD FUSION FROM HERTZ CAR RENTAL. THE CONTACT STATED WHILE DRIVING 25 MPH ON A INCLINE HILL, A STRANGE SOUND OCCURRED AND THE VEHICLE STARTED TO SLOW DOWN. THE CONTACT DEPRESSED THE ACCELERATION PEDAL , HOWEVER THE VEHICLE STARTED TO ROLL BACKWARDS DOWN THE HILL CAUSING THE VEHICLE TO CRASH INTO TWO OTHER VEHICLES. NO WARNING LIGHTS WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DAMAGED ON THE DRIVER SIDE DOOR AND THE BACK LIGHT WAS DENTED. THE CONTACT SUSTAINED WHIPLASH AND LOWER BACK PAIN; NO I…

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ODI 11431664 · 23,000 mi

The contact owns a 2020 Ford Fusion. The contact state that the more they turn the vehicle's acceleration pedal that the vehicle would pull to the right. The contact took the vehicle to the dealer who was able to duplicate the issue however were not able to find the cause of the failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 23,000.

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Service BrakesToo few reports for a range38,750 mi1 (sparse)
ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

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SteeringToo few reports for a range81,000 mi1 (sparse)
ODI 11666224 · 81,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while making a turn in either left or right direction, the Traction Control warning light had displayed, and the vehicle had reduced speed independently. During failure, the contact lost control of the vehicle and crashed into a mailbox. During the crash, no injuries were reported. No police report was filed and the vehicle was driven home. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was …

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Engine And Engine Cooling87,127–112,000 mi111,000 mi5
ODI 11628210 · 68,000 mi

The contact owns a 2020 Ford Fusion. The contact stated the vehicle was started and the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.

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ODI 11649222 · 132,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "Engine Coolant Over-Temperature" was displayed, and the temperature gauge warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted after 20 minutes. The vehicle was taken to the residence. The vehicle was towed to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the …

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ODI 11660649 · 111,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, her husband noticed white smoke coming out of the mufflers. The vehicle was taken to the dealer, where it was diagnosed that the engine short block had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 111,000.

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

25V442000 · 2025-06-2725V685000 · 2025-10-108 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-103None
ODI 11618436

THE COMPONENT THAT HAS FAILED IS THE FLEXPLATE, TRANSMISSION FLUID PUMP, AND TORQUE CONVERTER. IT WAS EVALUATED BY FORD AND CONFIRMED THAT IT IS THE SAME ISSUE AS A PREVIOUS CSP THAT FORD ISSUED IN 2022/23, BUT I WAS NEVER NOTIFIED OF THE ISSUE. NO LIGHTS OR WARNINGS PRIOR TO THE ISSUE. IT BECAME NOTICEABLE ON OR AROUND 9/20/24.

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ODI 11619927 · 103,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that the hood latch was no longer functioning and the hood was not able to be raised. The contact stated that he had taken the vehicle to an independent mechanic who was unable to repair the failure. The manufacturer was informed of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 103,000.

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ODI 11622867

On Saturday, October 5th, 2024, at around 5AM I was sitting in the Starbucks parking lot outside of the Detroit Metro (DTW) airport when this issue began. I had just started my car and could feel it was sluggish and was making a significant amount of noise, which was present in park and neutral, but not so much while in gear, unless I was stopped at a stop sign or stationary. After getting home, and each day after when I started the vehicle to go to work, I could hear that the noise was progressively getting worse. So, I determined that it was …

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2024-113None
ODI 11625760

There was a recall on 2020 Ford Fusions in 2022 on flex plate. My car miles at 90,000 and I started to hear the ticking noise. I did my research and I seen that it has the same noise that my car is making now. I called the dealership and the dealership said that I had no active recalls on my car and that the recall was specific to certain cars. Even though my car wasn’t apart of the specific VIN. I had a mechanic check it out and it was the flex plate. I’m still having issues with my flex plate but they want me to come out of pocket , I never h…

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ODI 11625858 · 79,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while operating the vehicle, there was a ticking and knocking sound coming from the engine compartment. The vehicle was taken to the local dealer. The cause of the issue was not yet determined. The manufacturer was not contacted. The failure mileage was 79,000.

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ODI 11627671 · 53,000 mi

The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the front passenger's side low beam headlight failed to illuminate as needed. Upon inspecting the vehicle, the contact noticed that the front passenger's side low beam headlight assembly wiring harness was burnt, and there was light smoke coming from the wiring harness. The vehicle was taken to the local dealer, where it was diagnosed that the low beam headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notifie…

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2024-124None
ODI 11628210 · 68,000 mi

The contact owns a 2020 Ford Fusion. The contact stated the vehicle was started and the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.

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ODI 11628755 · 25,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that the fuel door would randomly disconnect from the vehicle. While idling at a stop light, the vehicle shut off. The contact stated that while restarting the vehicle the vehicle jerked and hesitated while shifting gear before accelerating. The vehicle was taken to the dealer who was unable to determine the cause of the failure because there was no warning light illuminated. The fuel door had been replaced; however, the vehicle still experienced the failure with the START/STOP function. T…

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ODI 11630818

Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.

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2025-014None
ODI 11633826 · 70,000 mi

The contact's husband owns a 2020 Ford Fusion. The contact stated while driving at various speeds, there was an abnormal rumbling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The mechanic discovered a failure with the flex plate. The contact was initially informed that the vehicle was covered under warranty; however, the contact was later informed that the engine repair was not covered under warranty. The manufacturer was notified of the failure an…

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ODI 11635933 · 80,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while the vehicle was at the car wash, water entered through the closed sunroof. The vehicle was taken to an independent mechanic, who determined that the sunroof drain needed to be cleaned. The sunroof drain was cleaned, but the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V260000 (Visibility); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and instructed the contact to ta…

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ODI 11638449

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

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2025-024None
ODI 11640622

Began to hear loud rattling noise under hood. Brought to Ford dealer who determined the cause is a failed Flex Plate. Car is operable but was warned this could result in catastrophic failure of the transmission. Vehicle has approximately 62,000 miles, just 2,000 miles out of warranty. Ford Customer Satisfaction Program 22N12 address the issue with an extended warranty for certain model variants (Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission). My vehicle has suffered the same failure but has a 1.5L engine so has been exclud…

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ODI 11641230

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

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ODI 11643961 · 63,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving at approximately 40 MPH, there was an abnormal rattling sound coming from the engine compartment. The contact stated that the sound was more evident while the vehicle was idling. The vehicle was taken to an independent mechanic and was diagnosed with a fractured flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.

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2025-035None
ODI 11649008 · 117,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle, while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to two independent mechanics, and unknown repairs were performed on the vehicle; however, the failure persisted. The contact took the vehicle to a dealer, where a diagnostic test was performed. The diagnostic test determined that the flex plate was cracked and needed to be replaced. The manufacturer was not…

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ODI 11649219

I have had 2 transmissions within the last year, making this the third Transmission on my vehicle. I had to have another common issue with the car replaced, which is a purge valve. My ABS light goes off often causing difficulty to steer the car and warning lights are activated showing that the safety features are not available. Lastly, there is a crack in the engine block caused by coolant in the spark plug due to overheating. This engine issue is one with the engines that Ford is aware of but I do NOT see a recall. The engine is blown due to t…

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ODI 11649222 · 132,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "Engine Coolant Over-Temperature" was displayed, and the temperature gauge warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted after 20 minutes. The vehicle was taken to the residence. The vehicle was towed to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the …

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2025-044None
ODI 11654887

Component or system that failed: Flex plate, engine electrical system, and alternator (possible related failures). The issue has been diagnosed by a licensed mechanic and is available for inspection upon request. Incident Description: On April 15, 2025, while driving my 2020 Ford Fusion SE 1.5L Turbo, the vehicle suddenly experienced a total power failure. The check engine light began flashing, and the battery light blinked rapidly. Within seconds, the engine shut down completely while I was mid-drive in traffic, leaving me stuck and unable to…

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ODI 11655381 · 79,127 mi

The contact owns a 2020 Ford Fusion. The contact stated that while reversing from the residence, the vehicle suddenly stopped and shifted into park. The contact shifted to reverse, but the gear shifter independently shifted back to park. The contact stated that the vehicle failed to shift to the intended gear. The transmission shifter and the see the owner’s manual messages were displayed. There was a WRENCH symbol displayed. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN was …

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ODI 11656494 · 122,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle there was an abnormally loud knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was cracked and needed to be replaced along with the torque converter, the transmission fluid pump, and seals. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer eligible for a Customer Satisfaction Campaign related to the failure…

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2025-057None
ODI 11658222 · 71,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the crankshaft flex plate. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assis…

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ODI 11658984

As I was driving last week i suddenly lost engine power and broke down. Had it towed and ford says there’s zero compression in 2 cylinders. It’s a 1.5 ecoboost which I’ve read has issues. 96,448 miles

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ODI 11660617 · 100,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, the vehicle was driving rough. The contact stated that the vehicle hesitated while accelerating with a whining sound coming from the transmission. The cause of the failure was not yet determined. The local mechanic was notified of the failure and informed the contact that the transmission was faulty and needed to be replaced. The manufacturer was contacted and informed of the failure; however, no assistance was provided. The local dealer was not contac…

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2025-06825V442000
ODI 11664928

I purchased a used 2020 Ford Fusion from Carmax n 2023 with about 56,800 miles. A week later was involved in a nor side impact accident on the back end driver side, insurance paid for a dinted door and there was no other issues with the vehicle according to SONS ford. In 2024 I was on the highway (going about 80 mph) when my engine light came on, no more than 3 minutes later all the lights in my car flickered and i lost power to my entire car almost causing me my life, roadside assistance and a mechanic who had thankfully pulled over explaine…

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ODI 11665354 · 25,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds or while the vehicle was idling, there was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the flex plate had fractured. The vehicle was repaired; however, the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 25,000.

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ODI 11666086 · 71,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that the vehicle was started, there was a large amount of white smoke coming from the exhaust pipe, with the engine sputtering. The vehicle as taken to an independent mechanic and was diagnosed with engine block failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 71,000.

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2025-078None
ODI 11670833

Hood latch, unable to open the hood latch of vehicle

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ODI 11673586

The ball joint broke off while driving and the car only has 44,000 miles.

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ODI 11674798

Tire Pressure Monitor System Warning Action Now Issue Since 09-22-2024 The tire pressure monitoring system has detected one or more tires are significantly under-inflated. Suggested Actions: Check the tire pressure to ensure the tires are properly inflated. WARNING: The tire pressure monitoring system is NOT a substitute for manually checking tire pressure. The tire pressure should be checked periodically (at least monthly) using a tire gauge. See Inflating Your Tires in the Wheels and Tires chapter of your Owner's Guide. Failure to properl…

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2025-082None
ODI 11680697

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

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ODI 11680924

My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: Occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – While I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to Foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – The same rattling sound…

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2025-095None
ODI 11685052 · 123,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 20 MPH, the vehicle lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the flywheel was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate f…

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ODI 11687311

Fuel pump failure. Vehicle is emitting gas from the exhaust system in the back. Not processing fuel as it should. High safety risk.

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ODI 11687799

Speed sensor radar on right front tire sending alerts to car all at once , Antilock Brake Fault, Pre Collision Assist not available, Hill start assist. Steering wheel gets heavy randomly. And brakes start slipping. This is a safety hazard I have a baby. My car is only 5 years old problems like this shouldn’t be happening. Ford checked it and said it’s a speed sensor but would cost $450 that’s not a fair deal. And those sensors shouldn’t show all at once randomly. I barely drive my car. I have 57,000 miles on it. Happens randomly.

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2025-10425V685000
ODI 11694128 · 67,343 mi

The contact owned a 2020 Ford Fusion. The contact stated that while driving at 70 MPH, the contact briefly lost control of the vehicle. As a result, he collided with the center guard rail on the drivers side of the vehicle. The air bags did not deploy, which he held responsible for his resulting injuries. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total lost by the contacts insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital …

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ODI 11694895

VIN: [XXX] Issue Category: Powertrain / Flex Plate / Transmission Failure Dealerships Involved: Freeway Ford – Bloomington, MN J.C. Lewis Ford – Savannah, GA Summary: I am requesting reimbursement from Ford Motor Company for repeated flex plate repairs and a resulting transmission failure on my 2020 Ford Fusion. The vehicle has had five flex plate replacements , three at Freeway Ford in Bloomington, MN, and two at J.C. Lewis Ford in Savannah, GA. Despite all repairs being performed by Ford dealerships, the issue persisted, and the transmis…

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ODI 11695548

While driving down the road I start getting warning lights about lane assist, adaptive cruise control, power steering and so forth not working. The steering wheel jerks hard out of my hands and the brakes will automatically apply. I’ve tried talking to the dealership I bought it from and I never get a response. They told me that ford bought it back from the original owner cause it was a great car but this seems to not be the case. Seems more like it’s because of its very dangerous drivability features. I’m extremely concerned about my wife driv…

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2025-112None
ODI 11698431

Check engine light keeps coming on saying evap emissions. Have replaced purge valve, gas tank inlet and solenoid. This is the 6th time for check engine light

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ODI 11698498

2020 Ford Fusion SE- Transmission problems. Only 98,000 miles on the car and have had issues with this transmission after a year of having it. Transmission fluid was good but there is a small leak, slipping gears, winding, and gear auto shifting back to park. No combustion or power until it hits 60 mph. Has been checked by mechanics. No lights on dash at all!

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2025-123None
ODI 11705731

My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. However, since it doesn't have a clean title, I was declined this service free of charge. I don't agree with this decision since I've been driving thi…

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ODI 11705924

When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and for some reason the problem never got resolved. I have been sued for the remaining balance now despite that toward the end of my time owning it the veh…

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ODI 11706177

In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmissi…

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2026-013None
ODI 11709990

I am the second owner on my Ford fusion 2020 SE all-wheel-drive I got the car at 21,000 I had warranty since I had the warranty. I've been going for this power training code and having them check my car out all the time they always say there's nothing wrong with it. It's just the code is being erased so by the time my warranty went out all these problems are coming up and now they could find those problems I've been inquiring about

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ODI 11711625

I don't know what failed, but my vehicle spontaneously combusted this morning in front of my apartment.and is a total loss. Fire Marshal's [XXX] ) Case# XX-XXX. The fire also destroyed the vehicle sittling next to it. We are lucky the building didn't catch on fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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ODI 11712192

In 2024 on Black Friday while driving home from work my car all of a sudden was starting to lose speed. Even when I'm hitting the gas it would not accelerate and I could push it all the way down to the floor or nothing. And all of a sudden I start to see a whole bunch of monitors go off on my dashboard animal League to the government off and then all of a sudden I started see this underneath my core board pulled over and all sudden those planes coming from my engine and within minutes the whole car was destroyed. Fire department came to drop th…

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2026-028None
ODI 11715575

Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shifting behavior when engaging the vehicle's sport mode. This mode is typically utilized for extended journeys on highways and interstates. Although the anomaly was brief, I did not initially consider it significant. Several weeks later, upon departing from my community college campus, I encountered a red light near Santa Fe Drive. The vehicle exhibited a hesitant and labored acceleration, eventually moving forward. This incident wa…

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ODI 11715667

Back up camera, and touch screen go completely out...the whole system will not come back on until vehicle is shut off and restarted. This has happened multiple times now.

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ODI 11716377

The locking mechanism that keeps the seat belt safely locked into place is malfunctioning. I have to ensure the belt is firmly in place and will not tug out of the lock before going anywhere. The seatbelt will not lock in place properly.

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2026-036None
ODI 11722936

Shifter Cable broke in multiple vehicles of the same year make and model in our fleet of vehicles within a short amount of time. Car would not change gears properly. Issue confirmed and fixed by a local mechanic shop. No warning messages or other symptoms prior to failure.

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ODI 11722939

Multiple vehicles of the same year make and model had the shifter cable fail within a short amount of time. car would not change gears properly. problem confirmed and fixed by local mechanic shop. no inspections. no warning lights or messages prior to failure.

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ODI 11725076

purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to Mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit

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2026-046None
ODI 11730018

I don't know if this qualifies as an immediate safety issue, however, if the vehicle is stopped and placed into park on a busy freeway, or in traffic in any way, then this absolutely is a safety issue after the fact because the vehicle cannot be moved due to not being able to get it into gear. This involves the shift linkage component and not being able to get the car out of park and into any other gear. It's already an active recall but it's VIN specific and my VIN was not included. It really needs to be though. It should be all Fusions at thi…

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ODI 11730129 · 150,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that upon rolling to a stop, the vehicle started shuddering while depressing the brake pedal. The contact stated that the message "Transmission Not in Park" was displayed. The gear shifter then unexpectedly shifted to several positions independently. The contact discovered a YouTube video that assisted with correcting the issue. The contact used a screwdriver to manually shift the gear shifter back to park(P). The contact was forced to maneuver the shifter back and forth until the gear shi…

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ODI 11732267

While turning into a parking lot the lower control arm snapped (broke in half, approximately). The picture I sent is of a front lower control arm, however it is not a picture of the actual control arm that broke. After it broke, the car was forced into a sharp left turn, resulting in the car crashing into a telephone pole. The pole was not damaged but there was damage to the car.

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2026-052None
ODI 11735599

I have had this car for 6 years and the transmission has gone out on top of the purge valve, I have seen many people have the same issues with this model and year of this car. THIS NEEDS TO BE ADRESSED. I also see that there is a lawsuit against this issue with the transmission model 6F35

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ODI 11740965

I’ve learned a while ago that the vehicle doesn’t have a working horn, I’ve replaced the fuse at least five times and it’s still not working. Yes the car was sold to me this way. Also I’ve been getting this warning to my ford app: “The Blind Spot Information System (BLIS)/Cross Traffic Alert (CTA) has detected a fault and may not function. What Should I Do? If either BLIND SPOT NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL or CROSS TRAFFIC NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL is in the information display, the system may not function. Check the e…

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2026-060None

No examples available for this selection.

2026-074None
ODI 11748487 · 87,127 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine stalled. No warning lights illuminated. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinders 3 and 4. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,127.

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ODI 11748773

A failed transmission cooling line caused the transmission fluid to leak. At no point did the vehicle display a check engine light, transmission warning, or any other indication that there was a problem. According to the Ford dealership, the transmission fluid had been leaking for some time. Because the transmission pan is wrapped in a fabric-like insulating material, the leaking fluid was absorbed rather than dripping onto the ground, making the leak virtually impossible for an owner to detect during normal use. The dealership also advised th…

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ODI 11749830

While driving at 75mph on the freeway, my 2020 Ford Fusion suffered a sudden, catastrophic EcoBoost engine coolant failure. The vehicle instantly lost power and dropped to 35mph in active traffic, creating an extreme highway collision hazard. A mechanic has confirmed internal coolant intrusion in the engine block.

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2026-081None
ODI 11757150

COMPONENT THAT FAILED: The engine cooling fan on my 2020 Ford Fusion SEL (1.5L, non-hybrid) became inoperable and blew three fuses. With the fans not operating, the engine overheated, destroying the head gasket and engine, requiring complete replacement. Failure occurred 07/08/2026 at 49,118 miles. WARNING SYMPTOMS: The A/C began blowing warm air roughly 2 days earlier. The engine temperature lamp illuminated on 07/08/2026 , the first and only time it ever came on. No prior overheating, no coolant loss, no leaks, no other alert. I stopped dri…

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2026-09 (partial)4None
ODI 11764621

The contact owns a 2020 Ford Fusion. The contact received notification for NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available.

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ODI 11764867

Coolant Intrusion. Started with thick white exhaust when starting up in morning. Turned into acceleration lags, car shutting engine off when parked, and exhaust smell coming inside of car. 2014-2019 models have a recall for cracked engine block allowing cooling to leak inside, but 2020 models do not although there is an increased problem with this year and model of car.

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ODI 11765718

I recently acquired this vehicle from a dealer after the previous owner traded it in and after reviewing the Carfax I did some deeper digging into this vehicle and discovered that there are 3 recalls that have not been serviced. I am hoping that there wasn't any secondary damage due to the recalled items as I haven't noticed anything necessarily wrong with the car but I figured I'd take it in to be safe. I also want a quote for a transmission drain and fill, NOT A FLUSH. The transmission is shifting fine, I just am looking to get it done as pre…

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Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 242 reports

2019: 42 complaints · 2020: 38 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
2019112642
202051738
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
201931302
202018200

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentPower TrainEngineElectrical SystemUnknown Or OtherFuel/Propulsion SystemService BrakesSteeringEngine And Engine Cooling
Power Train—
21
ODI 11509984

The car seems to lose power sometimes when you are going down the road. My engine light came on but it brings up a fuel cap code, and a emission control sensor. The extended warranty covered the emissions control purge valve. This started around 70,000 miles.

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ODI 11546929

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dang…

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ODI 11585753

Cracked flexplate

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9
ODI 11383303 · 17,500 mi

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

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ODI 11546929

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dang…

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3
ODI 11630818

Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.

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ODI 11639731

The steering cable is connected to the transmission hub, and the fitting that connects the two has a gasket that wears away and falls out. This is a recall with vehicles that are made from one of the two plants that assemble fusions, however my vehicle is not covered under the recall even though it is the very same issue as the recall from the other plant. it makes no sense, why is one assembly plant offering a recall for this issue while the other does not? For the same issue of the steering cable coming off the transmission, and not allowi…

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ODI 11664104

My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, and ultimately loss of power while driving. A cracked flexplate can lead to sudden engine stalling or failure to accelerate, especially at highway speeds …

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3
ODI 11680924

My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: Occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – While I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to Foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – The same rattling sound…

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ODI 11705731

My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. However, since it doesn't have a clean title, I was declined this service free of charge. I don't agree with this decision since I've been driving thi…

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ODI 11706177

In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmissi…

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4
ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

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ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

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ODI 11638449

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

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3
ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

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ODI 11641230

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

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ODI 11740965

I’ve learned a while ago that the vehicle doesn’t have a working horn, I’ve replaced the fuse at least five times and it’s still not working. Yes the car was sold to me this way. Also I’ve been getting this warning to my ford app: “The Blind Spot Information System (BLIS)/Cross Traffic Alert (CTA) has detected a fault and may not function. What Should I Do? If either BLIND SPOT NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL or CROSS TRAFFIC NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL is in the information display, the system may not function. Check the e…

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0
Engine
21
ODI 11509984

The car seems to lose power sometimes when you are going down the road. My engine light came on but it brings up a fuel cap code, and a emission control sensor. The extended warranty covered the emissions control purge valve. This started around 70,000 miles.

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ODI 11546929

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dang…

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ODI 11585753

Cracked flexplate

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—
6
ODI 11546929

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dang…

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ODI 11632218

The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or less mph. In addition, to solve the issue I would have to pull off onto a shoulder to shut the car off and back on. This issue started around 3-4 yr…

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ODI 11649219

I have had 2 transmissions within the last year, making this the third Transmission on my vehicle. I had to have another common issue with the car replaced, which is a purge valve. My ABS light goes off often causing difficulty to steer the car and warning lights are activated showing that the safety features are not available. Lastly, there is a crack in the engine block caused by coolant in the spark plug due to overheating. This engine issue is one with the engines that Ford is aware of but I do NOT see a recall. The engine is blown due to t…

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4
ODI 11664104

My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, and ultimately loss of power while driving. A cracked flexplate can lead to sudden engine stalling or failure to accelerate, especially at highway speeds …

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ODI 11696130

During a road trip, received an error message indicating "SHIFT SYS FAULT" after the vehicle would not shift out of park. Upon inspecting the vehicle, it was noticed that the transmission linkage cable bushing was missing. The error message had appeared the day before, but the vehicle would still shift and the error message went away after a few seconds. I was unable to recover the original bushing as it was missing when the vehicle was inspected after the error message. Luckily the error did not happen while driving and instead was noticed wh…

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ODI 11715575

Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shifting behavior when engaging the vehicle's sport mode. This mode is typically utilized for extended journeys on highways and interstates. Although the anomaly was brief, I did not initially consider it significant. Several weeks later, upon departing from my community college campus, I encountered a red light near Santa Fe Drive. The vehicle exhibited a hesitant and labored acceleration, eventually moving forward. This incident wa…

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4
ODI 11680924

My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: Occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – While I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to Foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – The same rattling sound…

Look up ODI 11680924 at NHTSA ↗

ODI 11705731

My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. However, since it doesn't have a clean title, I was declined this service free of charge. I don't agree with this decision since I've been driving thi…

Look up ODI 11705731 at NHTSA ↗

ODI 11706177

In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmissi…

Look up ODI 11706177 at NHTSA ↗

1
ODI 11638449

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

Look up ODI 11638449 at NHTSA ↗

0
1
ODI 11649222 · 132,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "Engine Coolant Over-Temperature" was displayed, and the temperature gauge warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted after 20 minutes. The vehicle was taken to the residence. The vehicle was towed to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the …

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Electrical System
9
ODI 11383303 · 17,500 mi

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

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ODI 11546929

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dang…

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6
ODI 11546929

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an Intake Valve had to be replaced and it was covered by the warranty. Next the engine light was on and a MAP censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dang…

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ODI 11632218

The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or less mph. In addition, to solve the issue I would have to pull off onto a shoulder to shut the car off and back on. This issue started around 3-4 yr…

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ODI 11649219

I have had 2 transmissions within the last year, making this the third Transmission on my vehicle. I had to have another common issue with the car replaced, which is a purge valve. My ABS light goes off often causing difficulty to steer the car and warning lights are activated showing that the safety features are not available. Lastly, there is a crack in the engine block caused by coolant in the spark plug due to overheating. This engine issue is one with the engines that Ford is aware of but I do NOT see a recall. The engine is blown due to t…

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—
3
ODI 11494404

Water is leaking into the trunk of our vehicle through the tail light assembly and soaking all the electrical wiring in the base of the trunk. The wheel well is becoming flooded with water. All the wiring going in and out of the trunk is soaking wet. If you Google this issue. Other Ford Fusion owners with older model vehicles and the same tail light assembly are having the exact same issue where water is coming into the trunk from the tail light assembly. This is clearly a design flaw and with water coming inside and covering the electrical s…

Look up ODI 11494404 at NHTSA ↗

ODI 11499117

If the car is parked in directly sunlight and I start the car a "Front camera temporarily unavailable" message will appear. It happens more when the outside temperature is warmer.

Look up ODI 11499117 at NHTSA ↗

ODI 11540585

the first time the incident happened I was driving home from work, i took and a turn and lost power, the car indicated a message that read " Auto StartStop Shift to P, then restart Engine. I tried starting my car a few times and it turned on. A week later I was driving on the highway and it happend. I pulled over and same thing. I took it to a Ford dealership and they couldn't replicate the problem.

Look up ODI 11540585 at NHTSA ↗

2
ODI 11717716

"The incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly shut down with a 'System Performance' alert, and cooling fans engaged at maximum speed. Moments later, a thermal runaway event began in the high-voltage Li-ion battery pack, leading to a catastrophic fire. This is directly related to Recall 23V440 / 23S33 (BECM failure). The fire was extinguished by the local fire department in Telavi, Georgia (Country)."

Look up ODI 11717716 at NHTSA ↗

ODI 11725471

I am reporting a life-threatening incident involving my 2020 Ford Fusion PHEV. On December 5, 2025, while my wife was driving on a public street, the vehicle suffered a sudden, complete engine failure followed by smoke and fire originating from the high-voltage battery pack in the trunk. There were no prior warning signs or dashboard alerts before the incident. This vehicle was sold via IAAI auction in September 2023 without disclosing the active, critical safety recall (NHTSA 23V440 / Ford 23S33) issued in June 2023. This non-disclosure placed…

Look up ODI 11725471 at NHTSA ↗

2
ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

Look up ODI 11490801 at NHTSA ↗

ODI 11705924

When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and for some reason the problem never got resolved. I have been sued for the remaining balance now despite that toward the end of my time owning it the veh…

Look up ODI 11705924 at NHTSA ↗

2
ODI 11641230

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

Look up ODI 11641230 at NHTSA ↗

ODI 11675920

RANDOMLY 'SERVICE ADVANCE TRAC', 'PRE-COLLISION ASSIST NOT AVAILABLE', LANE ASSIST NOT AVAILABLE', POWER ASSIST STEERING NOT AVAILABLE', HILL ASSIST NOT AVAILABLE', WARNING LIGHTS APPEAR. WHEN THEY DO I COMPLETELY LOSE POWER STEERING. WHICH IS EXTREMELY DANGEROUS WHILE DRIVING. MOST THE TIME I CAN TURN OFF AND RESTART THE CAR AND IT GOES AWAY. HOWEVER, NOW IT HAS BECOME MORE FREQUENT AND HAS STARTED LOSING COMPLETE POWER OF THE CAR TURNING OFF WHILE DRIVING. I ALMOST DIED ON THE INTERSTATE. FORD DEALERSHIPS ONLY RECOMMENDATION WAS A NEW CIRCUIT…

Look up ODI 11675920 at NHTSA ↗

0
Unknown Or Other
3
ODI 11630818

Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.

Look up ODI 11630818 at NHTSA ↗

ODI 11639731

The steering cable is connected to the transmission hub, and the fitting that connects the two has a gasket that wears away and falls out. This is a recall with vehicles that are made from one of the two plants that assemble fusions, however my vehicle is not covered under the recall even though it is the very same issue as the recall from the other plant. it makes no sense, why is one assembly plant offering a recall for this issue while the other does not? For the same issue of the steering cable coming off the transmission, and not allowi…

Look up ODI 11639731 at NHTSA ↗

ODI 11664104

My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, and ultimately loss of power while driving. A cracked flexplate can lead to sudden engine stalling or failure to accelerate, especially at highway speeds …

Look up ODI 11664104 at NHTSA ↗

4
ODI 11664104

My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, and ultimately loss of power while driving. A cracked flexplate can lead to sudden engine stalling or failure to accelerate, especially at highway speeds …

Look up ODI 11664104 at NHTSA ↗

ODI 11696130

During a road trip, received an error message indicating "SHIFT SYS FAULT" after the vehicle would not shift out of park. Upon inspecting the vehicle, it was noticed that the transmission linkage cable bushing was missing. The error message had appeared the day before, but the vehicle would still shift and the error message went away after a few seconds. I was unable to recover the original bushing as it was missing when the vehicle was inspected after the error message. Luckily the error did not happen while driving and instead was noticed wh…

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ODI 11715575

Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shifting behavior when engaging the vehicle's sport mode. This mode is typically utilized for extended journeys on highways and interstates. Although the anomaly was brief, I did not initially consider it significant. Several weeks later, upon departing from my community college campus, I encountered a red light near Santa Fe Drive. The vehicle exhibited a hesitant and labored acceleration, eventually moving forward. This incident wa…

Look up ODI 11715575 at NHTSA ↗

3
ODI 11494404

Water is leaking into the trunk of our vehicle through the tail light assembly and soaking all the electrical wiring in the base of the trunk. The wheel well is becoming flooded with water. All the wiring going in and out of the trunk is soaking wet. If you Google this issue. Other Ford Fusion owners with older model vehicles and the same tail light assembly are having the exact same issue where water is coming into the trunk from the tail light assembly. This is clearly a design flaw and with water coming inside and covering the electrical s…

Look up ODI 11494404 at NHTSA ↗

ODI 11499117

If the car is parked in directly sunlight and I start the car a "Front camera temporarily unavailable" message will appear. It happens more when the outside temperature is warmer.

Look up ODI 11499117 at NHTSA ↗

ODI 11540585

the first time the incident happened I was driving home from work, i took and a turn and lost power, the car indicated a message that read " Auto StartStop Shift to P, then restart Engine. I tried starting my car a few times and it turned on. A week later I was driving on the highway and it happend. I pulled over and same thing. I took it to a Ford dealership and they couldn't replicate the problem.

Look up ODI 11540585 at NHTSA ↗

—
1
ODI 11725076

purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to Mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit

Look up ODI 11725076 at NHTSA ↗

0
1
ODI 11644204

The manufacturer is using the wrong material for the parts on my car. Currently, the right-side lower control bushing is bulging out because a steel bushing was used instead of the aluminum one specified on the website. This issue is causing my car to pull to the right, making steering difficult. I've also experienced the same problem on the left side in the past. I request a recall to fix this and ensure the safety of all drivers on the road.

Look up ODI 11644204 at NHTSA ↗

1
ODI 11443428

I can hear the coolant sloshing around and gurgling while the vehicle is in park with the heat on. When I turn the heat off, the sloshing and gurgling goes away. It appears that I do not have a coolant leak.

Look up ODI 11443428 at NHTSA ↗

Fuel/Propulsion System
3
ODI 11680924

My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: Occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – While I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to Foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – The same rattling sound…

Look up ODI 11680924 at NHTSA ↗

ODI 11705731

My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. However, since it doesn't have a clean title, I was declined this service free of charge. I don't agree with this decision since I've been driving thi…

Look up ODI 11705731 at NHTSA ↗

ODI 11706177

In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmissi…

Look up ODI 11706177 at NHTSA ↗

4
ODI 11680924

My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: Occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – While I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to Foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – The same rattling sound…

Look up ODI 11680924 at NHTSA ↗

ODI 11705731

My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. However, since it doesn't have a clean title, I was declined this service free of charge. I don't agree with this decision since I've been driving thi…

Look up ODI 11705731 at NHTSA ↗

ODI 11706177

In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmissi…

Look up ODI 11706177 at NHTSA ↗

2
ODI 11717716

"The incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly shut down with a 'System Performance' alert, and cooling fans engaged at maximum speed. Moments later, a thermal runaway event began in the high-voltage Li-ion battery pack, leading to a catastrophic fire. This is directly related to Recall 23V440 / 23S33 (BECM failure). The fire was extinguished by the local fire department in Telavi, Georgia (Country)."

Look up ODI 11717716 at NHTSA ↗

ODI 11725471

I am reporting a life-threatening incident involving my 2020 Ford Fusion PHEV. On December 5, 2025, while my wife was driving on a public street, the vehicle suffered a sudden, complete engine failure followed by smoke and fire originating from the high-voltage battery pack in the trunk. There were no prior warning signs or dashboard alerts before the incident. This vehicle was sold via IAAI auction in September 2023 without disclosing the active, critical safety recall (NHTSA 23V440 / Ford 23S33) issued in June 2023. This non-disclosure placed…

Look up ODI 11725471 at NHTSA ↗

1
ODI 11725076

purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to Mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit

Look up ODI 11725076 at NHTSA ↗

—000
Service Brakes
4
ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

Look up ODI 11490801 at NHTSA ↗

ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

Look up ODI 11531801 at NHTSA ↗

ODI 11638449

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

Look up ODI 11638449 at NHTSA ↗

1
ODI 11638449

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

Look up ODI 11638449 at NHTSA ↗

2
ODI 11490801 · 38,750 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving and attempting to make a right turn, the parking brake activated causing the vehicle to abruptly stop. The contact was turned off and then restarted the vehicle. Approximately 3 miles later while driving, the failure reoccurred. The odometer lights began flickering, the gear shift indicator (PRNDL) light started to change, the location of the gear shifter started to switch gears, and the radio malfunctioned. The shift sensor malfunction and fault warning lights were illu…

Look up ODI 11490801 at NHTSA ↗

ODI 11705924

When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and for some reason the problem never got resolved. I have been sued for the remaining balance now despite that toward the end of my time owning it the veh…

Look up ODI 11705924 at NHTSA ↗

00—
1
ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

Look up ODI 11531801 at NHTSA ↗

0
Steering
3
ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

Look up ODI 11531801 at NHTSA ↗

ODI 11641230

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

Look up ODI 11641230 at NHTSA ↗

ODI 11740965

I’ve learned a while ago that the vehicle doesn’t have a working horn, I’ve replaced the fuse at least five times and it’s still not working. Yes the car was sold to me this way. Also I’ve been getting this warning to my ford app: “The Blind Spot Information System (BLIS)/Cross Traffic Alert (CTA) has detected a fault and may not function. What Should I Do? If either BLIND SPOT NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL or CROSS TRAFFIC NOT AVAILABLE/SENSOR BLOCKED SEE MANUAL is in the information display, the system may not function. Check the e…

Look up ODI 11740965 at NHTSA ↗

0
2
ODI 11641230

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

Look up ODI 11641230 at NHTSA ↗

ODI 11675920

RANDOMLY 'SERVICE ADVANCE TRAC', 'PRE-COLLISION ASSIST NOT AVAILABLE', LANE ASSIST NOT AVAILABLE', POWER ASSIST STEERING NOT AVAILABLE', HILL ASSIST NOT AVAILABLE', WARNING LIGHTS APPEAR. WHEN THEY DO I COMPLETELY LOSE POWER STEERING. WHICH IS EXTREMELY DANGEROUS WHILE DRIVING. MOST THE TIME I CAN TURN OFF AND RESTART THE CAR AND IT GOES AWAY. HOWEVER, NOW IT HAS BECOME MORE FREQUENT AND HAS STARTED LOSING COMPLETE POWER OF THE CAR TURNING OFF WHILE DRIVING. I ALMOST DIED ON THE INTERSTATE. FORD DEALERSHIPS ONLY RECOMMENDATION WAS A NEW CIRCUIT…

Look up ODI 11675920 at NHTSA ↗

1
ODI 11644204

The manufacturer is using the wrong material for the parts on my car. Currently, the right-side lower control bushing is bulging out because a steel bushing was used instead of the aluminum one specified on the website. This issue is causing my car to pull to the right, making steering difficult. I've also experienced the same problem on the left side in the past. I request a recall to fix this and ensure the safety of all drivers on the road.

Look up ODI 11644204 at NHTSA ↗

0
1
ODI 11531801

2020 Fusion Compressor one, delivered from factory went out-repaired Compressor 2 just went out Needs 3rd compressor now in 3 years or 38,000-Pending I was very concerned each time the compressor went out (x2) I was on the highway when it ceased up and I lost the ability to effectively control the vehicle. I was put in an unsafe position with the ceasing up and with excessive heat buildup with smelling burning. This was very scary and was unsafe and this part should be investigated for potential to cause harm and injury to those in t…

Look up ODI 11531801 at NHTSA ↗

—0
Engine And Engine Cooling0
1
ODI 11649222 · 132,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "Engine Coolant Over-Temperature" was displayed, and the temperature gauge warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted after 20 minutes. The vehicle was taken to the residence. The vehicle was towed to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the …

Look up ODI 11649222 at NHTSA ↗

0
1
ODI 11443428

I can hear the coolant sloshing around and gurgling while the vehicle is in park with the heat on. When I turn the heat off, the sloshing and gurgling goes away. It appears that I do not have a coolant leak.

Look up ODI 11443428 at NHTSA ↗

000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

6 patterns with matching reports.

Warning lights and dashboard alerts

50 mentions · 27.5% of complaints

Median mileage: 82,997 mi (26 usable records).

ODI 11399332 · 23,600 mi

TL* THE CONTACT RENTED A 2020 FORD FUSION FROM HERTZ CAR RENTAL. THE CONTACT STATED WHILE DRIVING 25 MPH ON A INCLINE HILL, A STRANGE SOUND OCCURRED AND THE VEHICLE STARTED TO SLOW DOWN. THE CONTACT DEPRESSED THE ACCELERATION PEDAL , HOWEVER THE VEHICLE STARTED TO ROLL BACKWARDS DOWN THE HILL CAUSING THE VEHICLE TO CRASH INTO TWO OTHER VEHICLES. NO WARNING LIGHTS WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DAMAGED ON THE DRIVER SIDE DOOR AND THE BACK LIGHT WAS DENTED. THE CONTACT SUSTAINED WHIPLASH AND LOWER BACK PAIN; NO I…

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ODI 11458362

I started my car and the engine was running very rough. The check engine light came on and I received a notification in the FordPass app of a powertrain control module detected an engine misfire. I was 108 miles from home in a snow storm. I drove to a hotel and spent the night. My husband picked me up the next morning. We towed it to the dealership where they found coolant had leaked into the spark plugs because of a warped cylinder head.

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ODI 11468665

My 2020 Ford Fusion has a broken flex plate after only 40,000 miles on the road. This appears to be a very common problem among several different Ford vehicles that have this combination of engine/transmission. It is a safety risk because the car is no longer drivable after the flex plate breaks. This could lead to dangerous situations if a vehicle is broken down in the road. There are no warning lights or messages that something is wrong, but a noticeable rattling sound was coming from the front end of the vehicle that lead to the diagnosis of…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

14 mentions · 7.7% of complaints

Median mileage: 65,000 mi (5 usable records).

ODI 11481989 · 30,000 mi

The contact owns a 2020 Ford Fusion. The contact stated while driving 68 MPH, the vehicle started to stall. The vehicle was taken to the dealer and the contact was informed that the vehicle was not wired correctly. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 30,000.

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ODI 11506233

Fusion is surging while shifting or lack of. Some of them being more violent than others, sometimes pulling the steering wheel to the left or right. When coming to a stop in city driving when the fusion doesn’t shift the fusion stalls. The initial shift is also very rough into any gear (drive, reverse, and/or back to neutral.

Look up ODI 11506233 at NHTSA ↗

ODI 11540585

the first time the incident happened I was driving home from work, i took and a turn and lost power, the car indicated a message that read " Auto StartStop Shift to P, then restart Engine. I tried starting my car a few times and it turned on. A week later I was driving on the highway and it happend. I pulled over and same thing. I took it to a Ford dealership and they couldn't replicate the problem.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Hard or delayed shifting

10 mentions · 5.5% of complaints

Median mileage: 21,250 mi (2 usable records).

ODI 11383303 · 17,500 mi

THE TOUCHSCREEN DISPLAY IS NOT WORKING. IT TURNED COMPLETELY BLACK. I CANNOT CHANGE THE RADIO STATION. I SHUT OFF MY CAR AND TURNED IT BACK ON AND IT IS STILL NOT WORKING HAD TO HARD RESET THE SYSTEM CAR ALSO SHIFTS HARD IN AND OUT OF PARK AND REVERSE, MAKES A CLUNKING SOUND AND SHIFTS HARD IN FIRST AND SECOND

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ODI 11485409

Constantly with this specific vehicle, especially with the lane assist. The vehicle continuously jerks either left or right even within the green parameters of the lane, especially when doing a slight turn on the highway. When it is raining the vehicle smart as go offline an cannot read the lane or the vehicle in front of it. When I first purchased the vehicle after driving for less than a year I had to take the vehicle in because the engine was warped. Constantly when I’m the vehicle the Apple car play system would either freeze or the s…

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ODI 11628755 · 25,000 mi

The contact owns a 2020 Ford Fusion. The contact stated that the fuel door would randomly disconnect from the vehicle. While idling at a stop light, the vehicle shut off. The contact stated that while restarting the vehicle the vehicle jerked and hesitated while shifting gear before accelerating. The vehicle was taken to the dealer who was unable to determine the cause of the failure because there was no warning light illuminated. The fuel door had been replaced; however, the vehicle still experienced the failure with the START/STOP function. T…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Battery drain and no-start mentions

5 mentions · 2.7% of complaints

Median mileage: 2,650 mi (2 usable records).

ODI 11395770 · 3,300 mi

BATTERY DRAINS VERY QUICKLY AND NEEDS TO BE JUMP-STARTED REPEATEDLY, WHICH HAS RISKS TO SAFETY AND EQUIPMENT. THIS IS A FLEET VEHICLE.

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ODI 11395771 · 2,000 mi

BATTERY DRAINS VERY QUICKLY AND NEEDS TO BE JUMP-STARTED REPEATEDLY, WHICH HAS RISKS TO SAFETY AND EQUIPMENT. A NEW BATTERY WAS INSTALLED EARLIER THIS MONTH AND IT HAS ALREADY DRAINED ALSO. THIS IS A FLEET VEHICLE.

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ODI 11453751

Dead battery again; this is a major concern on this particular fleet car that we have. Dealer had car towed in. I told them to check the connections. This seems to be a concern of other 2020 Ford Fusion owners as well, after researching. We need this vehicle in our fleet and we cannot have this keep happening. No dealer paperwork yet as the problem has not yet been resolved; car still at the dealer.

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Brake response concerns

4 mentions · 2.2% of complaints

Median mileage: 118,681 mi (2 usable records).

ODI 11470252

The contact owns a 2020 Ford Fusion. The contact stated that their husband was coming to a stop light at approximately 5 mph, he attempted to stop the vehicle by depressing the brake pedal but the vehicle failed to respond. In order to avoid a crash, the driver veered to the right where they went over a curb, into a bush, and eventually came to a stop by crashing into a guard wire. The driver then drove the vehicle in a parking lot nearby and when attempting to stop the vehicle again, the vehicle failed to stop again. The driver had to place t…

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ODI 11487834

I WAS BACKING OUT OF MY DRIVEWAY AND MY BRAKE PEDAL WENT TO THE FLOOR. I COULD NOT STOP AND HIT A VEHICLE BRHIND ME.

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ODI 11649548 · 87,361 mi

The contact owns a 2020 Ford Fusion. The contact stated while driving 70 MPH, the vehicle started pulling and veering to the right, while driving on uneven pavement. The power steering assist warning light illuminated while driving over 35 MPH. On another occasion, the steering wheel failed to respond, and the vehicle spun out and the vehicle came to a stop in the right lane. The vehicle was taken to a tire shop where it was diagnosed with rack and pinion failure, and the vehicle was aligned. The vehicle was repaired; however, the failure persi…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Steering assistance concerns

4 mentions · 2.2% of complaints

Median mileage: 87,361 mi (1 usable records).

ODI 11649548 · 87,361 mi

The contact owns a 2020 Ford Fusion. The contact stated while driving 70 MPH, the vehicle started pulling and veering to the right, while driving on uneven pavement. The power steering assist warning light illuminated while driving over 35 MPH. On another occasion, the steering wheel failed to respond, and the vehicle spun out and the vehicle came to a stop in the right lane. The vehicle was taken to a tire shop where it was diagnosed with rack and pinion failure, and the vehicle was aligned. The vehicle was repaired; however, the failure persi…

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ODI 11675920

RANDOMLY 'SERVICE ADVANCE TRAC', 'PRE-COLLISION ASSIST NOT AVAILABLE', LANE ASSIST NOT AVAILABLE', POWER ASSIST STEERING NOT AVAILABLE', HILL ASSIST NOT AVAILABLE', WARNING LIGHTS APPEAR. WHEN THEY DO I COMPLETELY LOSE POWER STEERING. WHICH IS EXTREMELY DANGEROUS WHILE DRIVING. MOST THE TIME I CAN TURN OFF AND RESTART THE CAR AND IT GOES AWAY. HOWEVER, NOW IT HAS BECOME MORE FREQUENT AND HAS STARTED LOSING COMPLETE POWER OF THE CAR TURNING OFF WHILE DRIVING. I ALMOST DIED ON THE INTERSTATE. FORD DEALERSHIPS ONLY RECOMMENDATION WAS A NEW CIRCUIT…

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ODI 11695548

While driving down the road I start getting warning lights about lane assist, adaptive cruise control, power steering and so forth not working. The steering wheel jerks hard out of my hands and the brakes will automatically apply. I’ve tried talking to the dealership I bought it from and I never get a response. They told me that ford bought it back from the original owner cause it was a great car but this seems to not be the case. Seems more like it’s because of its very dangerous drivability features. I’m extremely concerned about my wife driv…

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b