Explore the records behind recurring owner reports.
11 owner complaints analyzed
1 distinct recall campaigns
77,000 mi median reported failure mileage
Scope: 2002 model year. Data updated: . 5 complaints include usable failure mileage. View data status.
Power Train:Automatic Transmission is the most frequently named component, appearing in 3 of 11 complaints (27.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 4 | 36.4% |
| Braking behavior | 2 | 18.2% |
| Engine operation | 1 | 9.1% |
| Steering behavior | 1 | 9.1% |
| Fuel system concerns | 1 | 9.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train:Automatic Transmission | 3 |
| Power Train:Automatic Transmission:Gear Position Indication (Prndl) | 2 |
| Engine And Engine Cooling | 1 |
| Equipment | 1 |
| Fuel System, Gasoline:Storage:Tank Assembly | 1 |
| Power Train | 1 |
| Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm) | 1 |
| Power Train:Automatic Transmission:Torque Converter | 1 |
Power Train:Automatic Transmission: 3; Power Train:Automatic Transmission:Gear Position Indication (Prndl): 2; Engine And Engine Cooling: 1; Equipment: 1; Fuel System, Gasoline:Storage:Tank Assembly: 1; Power Train: 1; Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm): 1; Power Train:Automatic Transmission:Torque Converter: 1
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 2 |
Under 25,000: 0; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 2
150,000 and above miles has the most reports with usable mileage (2). 6 complaints have missing, zero or invalid mileage.
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2003 | 2 |
| 2004 | 2 |
| 2005 | 1 |
| 2006 | 1 |
| 2007 | 4 |
| 2014 | 1 |
2003: 2; 2004: 2; 2005: 1; 2006: 1; 2007: 4; 2014: 1
Power Train:Automatic Transmission leads the component reports. Transmission and shifting appears in 4 complaint narratives. Braking behavior appears in 2 complaint narratives. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples provide context, not a representative sample or a verified diagnosis.
WHEN THE BRAKES WERE DEPRESSED THE VEHICLE CONTINUED TO ACCELERATE. *NLM
Owner-reported narrative. Look up ODI 10020298 at NHTSA ↗
WHILE DRIVING THE VEHICLE STALLED WITHOUT WARNING. THE DEALERSHIP REPLACED THE TRANSMISSION/MAIN COMPUTER, NOW THE CRUISE CONTROL IS INOPERATIVE. *NLM
Owner-reported narrative. Look up ODI 10020299 at NHTSA ↗
INTERMITTENTLY STEERING WHEEL DID NOT MOVE. THE GEAR SHIFT DID NOT MOVE FROM PARK, AND BRAKES DID NOT WORK. VEHICLE WAS TAKEN TO THE DEALER AND TO THE REPAIR SHOP, AND NEITHER COULD LOCATE THE CAUSES OF THE PROBLEM. *AK
Owner-reported narrative. Look up ODI 10068562 at NHTSA ↗
RE: 2002 MOUNTAINER , SAFETY RECALL, REAR GLASS BROKEN OUT, REPLACE DEFECTIVE WINDOW MOTOR. *BF CONSUMER SHUT THE BACK WINDOW AND THE GLASS BLEW OUT THROWING GLASS THROUGHOUT THE VEHICLE. TOP PART OF THE BACK DOOR FELL ON THE CONSUMER. *TC
Owner-reported narrative. 37,550 miles reported. Look up ODI 10097754 at NHTSA ↗
THE FEUL GAUGE BEGAN MALFUNCTIONING AND I TOOK THE VECHILE TO COUNTRY LINCOLN MERCURY WEST (676 WEST MERRICK ROAD VALLEY STREAM, NY 11580 PHONE: [phone removed] FAX: [phone removed] ). THE PROBLEM WAS FIXED, THERE WAS A SSM ON THE FUEL GAUGE. I THEN NOTICED A STRONG SMELL OF GASOLINE EVERY TIME I CAME OUT OF THE VECHILE. WITHIN A WEEK THE CHECK ENGINE LIGHT CAME ON. I RETURNED THE VICHELE TO THE SAME DEALER ON JUNE 21, 2005 ONLY TO FIND OUT THE GAS TANK WAS NOT SEALING PROPERELY. I AM BEING TOLD FORD DON'T HAVE ANY GAS TANK AVAILABLE UNTIL…
Owner-reported narrative. Look up ODI 10126732 at NHTSA ↗
I AM THE OWNER OF A 2002 FORD/MERCURY MOUNTAINEER I HAD TO HAVE MY RIGHT FRONT WINDOW FIXED. I LET IT DOWN AND IT WOULD NOT COME BACK UP SO I TOOK IT TO MY LOCAL BODY SHOP AND HE SAID THIS IT THE 6TH ONE HE HAS HAD TO FIX IN THE LAST FEW MONTHS. IS THERE A RECALL ON THIS PART. IT COST ME OVER $200.00 TO HAVE A GASKET/SEAL PUT ON THE WINDOW. IT WAS NOT THE MOTOR BUT A PART THAT ATTACHES TO THE WINDOW. *NM
Owner-reported narrative. Look up ODI 10173854 at NHTSA ↗
I HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK…
Owner-reported narrative. 851,655 miles reported. Look up ODI 10185362 at NHTSA ↗
TRANSMISSION STARTED TO SHUDDER WHEN SHIFTING, HAD DEALER POWER FLUSH AND FILL TRANSMISSION AND REPROGRAM PCM THIS FIXED PROBLEM FOR 3 DAYS, THEN PROBLEM RETURNED. HAVE NOW BEEN TOLD THAT TRANSMISSION NEEDS TO BE REPLACED. TRANSMISSION CAN GO OUT ANYTIME SO REPAIRS HAVE TO BE DONE AT A COST OF $3600.00 AT DEALER. *JB
Owner-reported narrative. 68,000 miles reported. Look up ODI 10197961 at NHTSA ↗
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
Reported: 2004-09-13 (September 13, 2004)
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
Consequence: IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
NHTSA campaign record ↗Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
11 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 1997 | 1998 | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 |
|---|---|---|---|---|---|---|---|---|
| Power Train:Automatic Transmission | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 327.3%ODI 10020299WHILE DRIVING THE VEHICLE STALLED WITHOUT WARNING. THE DEALERSHIP REPLACED THE TRANSMISSION/MAIN COMPUTER, NOW THE CRUISE CONTROL IS INOPERATIVE. *NLM | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Tires:Tread/Belt | 114.3% | 240.0%ODI 555393CONSUMER REPLACED FIRESTONE TIRES BECAUSE THEY WERE INCLUDED IN RECALL 00T-005, CONSUMER REQUESTS REIMBURSEMENT. *SLC | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Vehicle Speed Control | 114.3%ODI 10558146 · 67,950 miCAR WAS PARKED IN DRIVEWAY GOT IN NEXT MORNING CRUISE CONTROL BUTTONS ON STEERING WHEEL COMPLETELY MELTED.FORD HAS A RECALL ON THIS THEY SAID MY MODEL WAS NOT MANUFACTURED AT THIS PARTICULAR PLANT. ONE SIDE MELTED 2 MONTHS LATER OTHER SIDE MELTED. I DO NOT KNOW IF THIS HAS AFFECTED AIR BAG. I AM 84 YRS OLD AND AFRAID TO DRIVE CAR WORRIED FIRE COULD START WHILE DRIVING. *TR | 00.0%No examples available for this selection. | 116.7%ODI 10217117TL*THE CONTACT OWNS A 1999 FORD MOUNTAINEER. THE CONTACT RECEIVED A NOTICE FOR FORD RECALL NUMBER 05S28 IN AUGUST OF 2007 REGARDING THE VEHICLE SPEED CONTROL. THE DEALER STATED THAT THEY DO NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER STATED THAT THE PART WOULD BE AVAILABLE THE FOURTH QUARTER OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE IS 80,000. UPDATED 02-25-08 *BF | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 19.1%ODI 10020298WHEN THE BRAKES WERE DEPRESSED THE VEHICLE CONTINUED TO ACCELERATE. *NLM | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Electrical System | 00.0%No examples available for this selection. | 120.0%ODI 10552420THE PASSENGER FRONT DOOR DOES NOT RELEASE: NOW THE CAR WOULD NOT START. WE'VE BOOSTED IT AND IT WOULD RUN BUT ONCE TURNED OFF IT WOULD NOT TURN ON AGAIN. *TR | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 125.0%ODI 10125734 · 13,000 miI DRIVE A 2004 FORD EXPLORER XLT. THIS VEHICLE HAS STALLED ON MY WIFE AND I NUMEROUS DIFFERENT TIMES WITH IN THE 14 MONTHS OF OWNING THE SUV. AT ONE POINT WE WERE ALMOST IN A ACCIDENT WITH OUR 1 YEAR DAUGHTER IN THE CAR. WE HAVE BROUGHT THIS TO THE ATTENTION OF THE FORD COMPANY 6 DIFFERENT TIMES AND THEIR RESPONSE IS UNLESS FORD CAN DUPLICATE THE PROBLEM THEY REFUSE TO ALLOW US TO RECEIVE A NEW VEHICLE. WHEN I ASKED THE ZONE MANGER WHAT THEY CAN DO THEY SAID THEY WOULD HAVE TO PUT A COMPUTER INSTRUMENT ON THE CAR AND DUPLICATE THE PROBLE… |
| Latches/Locks/Linkages:Hatchback/Liftgate:Lock | 114.3%ODI 10012416 · 80,000 miTHE REAR LIFTGATE DOOR, DOOR HANDLES AND LOCKS WERE REPLACED AT 30,000 MILES. CONSUMER STATED NOW AT 90,000 THE HANDLE AND LOCKS NEED TO BE REPLACED AGAIN. *JB THE LIFT GATE WILL NOT OPEN, 1 OR 2 DOOR LOCKS HAVE BEEN BROKEN FOR A LONG TIME. SCC | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 10191467 · 71,000 miMY 2003 MERCURY MOUNTAINEER HAD A LIFT GATE RECALL. LINCOLN MERCURY DEALER IN HYANNIS, MA REPLACED PARTS TO FIX. THIS WAS LAST YEAR. THIS WEEK THE LATCH BROKE ON THE OUTSIDE OF THE WINDOW AND THE GLASS FELL AGAIN. LINCOLN MERCURY DEALER IN HYANNIS CHARGED ME FOR THE PART! THIS ALL IS DIRECTLY RELATED TO THE EARLIER RECALL I WOULD BELIEVE. THE DEALER SAYS NO. THE ORIGINAL RECALL SAID LIFTGATE GLASS STRUT MAY DISENGAGE OR HINGE MAY FRACTURE, ALLOWING GLASS TO FALL AND POSSIBLY BREAK. AM I WRONG? AND IF IT NOT PART OF THE RECALL THEN I GU… | 00.0%No examples available for this selection. |
| Power Train:Automatic Transmission:Gear Position Indication (Prndl) | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 218.2%ODI 10068562INTERMITTENTLY STEERING WHEEL DID NOT MOVE. THE GEAR SHIFT DID NOT MOVE FROM PARK, AND BRAKES DID NOT WORK. VEHICLE WAS TAKEN TO THE DEALER AND TO THE REPAIR SHOP, AND NEITHER COULD LOCATE THE CAUSES OF THE PROBLEM. *AK | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Seats:Front Assembly:Recliner | 114.3%ODI 10033804 · 38,000 miSEATBACK IS LOOSE AND KEEPS FALLING BACKWARDS. CAUSE UNKWOWN.*AK | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 150.0%ODI 10108818RECALL CAMPAIGN: NOTICE RECEIVED FOR 03S04 DRIVER SEAT RECLINER BOLT. *BF THE CONSUMER TOOK HIS VEHICLE IN FOR THE RECALL SERVICE . AFTER A SUGGESTED RADIATOR FLUSH THE CONSUMER WAS TOLD THE PARTS TO COMPLETE THE SERVICE WERE NOT AVAILABLE. THE CONSUMER RECEIVED AN INVOICE FOR COMPLETED SERVICE BUT NO RECALL SERVICE WAS PERFORMED. *TC | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Service Brakes, Hydraulic:Antilock/Traction Control/Electronic Limited Slip | 114.3%ODI 876944WHEN APPLYING ABS BRAKES PEDAL BECOMES EXTREMELY HARD AND RESISTS APPLICATION, CAUSE UNKNOWN. PLEASE GIVE FURTHER DETAILS. *AK | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 10196096 · 44,000 miABS LIGHT COMES ON AND GOES OFF. BRAKES ARE STARTING TO FAIL WHEN LIGHT IS OFF, NOT WHEN THE ABS LIGHT IS ON. I AM GOING TO TAKE IT TO THE DEALERSHIP FOR INSPECTION.*AK | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| Power Train:Automatic Transmission | Too few reports for a range | 459,828 mi | 2 (sparse) | ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… ODI 10197961 · 68,000 miTRANSMISSION STARTED TO SHUDDER WHEN SHIFTING, HAD DEALER POWER FLUSH AND FILL TRANSMISSION AND REPROGRAM PCM THIS FIXED PROBLEM FOR 3 DAYS, THEN PROBLEM RETURNED. HAVE NOW BEEN TOLD THAT TRANSMISSION NEEDS TO BE REPLACED. TRANSMISSION CAN GO OUT ANYTIME SO REPAIRS HAVE TO BE DONE AT A COST OF $3600.00 AT DEALER. *JB |
| Power Train:Automatic Transmission:Gear Position Indication (Prndl) | Too few reports for a range | 851,655 mi | 1 (sparse) | ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… |
| Power Train | Too few reports for a range | 183,000 mi | 1 (sparse) | ODI 10631663 · 183,000 miTL* THE CONTACT OWNS A 2002 FORD MOUNTAINEER. THE CONTACT STATED THAT THE TRANSMISSION GEAR SHIFT LEVER ON THE COLUMN WAS FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 183,000. |
| Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm) | Too few reports for a range | 851,655 mi | 1 (sparse) | ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… |
| Power Train:Automatic Transmission:Torque Converter | Too few reports for a range | 851,655 mi | 1 (sparse) | ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… |
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2003: 0 complaints · 2004: 2 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2003 | 0 | 0 | 0 |
| 2004 | 0 | 2 | 2 |
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2003 | 3 | 0 | 0 |
| 2004 | 4 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Power Train:Automatic Transmission | Power Train:Automatic Transmission:Gear Position Indication (Prndl) | Engine And Engine Cooling | Equipment | Fuel System, Gasoline:Storage:Tank Assembly | Power Train | Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm) | Power Train:Automatic Transmission:Torque Converter |
|---|---|---|---|---|---|---|---|---|
| Power Train:Automatic Transmission | — | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | 0 | 0 | 0 | 0 | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… |
| Power Train:Automatic Transmission:Gear Position Indication (Prndl) | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | — | 0 | 0 | 0 | 0 | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… |
| Engine And Engine Cooling | 0 | 0 | — | 0 | 0 | 0 | 0 | 0 |
| Equipment | 0 | 0 | 0 | — | 0 | 0 | 0 | 0 |
| Fuel System, Gasoline:Storage:Tank Assembly | 0 | 0 | 0 | 0 | — | 0 | 0 | 0 |
| Power Train | 0 | 0 | 0 | 0 | 0 | — | 0 | 0 |
| Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm) | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | 0 | 0 | 0 | 0 | — | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… |
| Power Train:Automatic Transmission:Torque Converter | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | 0 | 0 | 0 | 0 | 1ODI 10185362 · 851,655 miI HAD TO HAVE THE TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER REBUILT THE GEARS IN THE TRANSMISSION WENT BAD IT COST ME $1400 FOR PARTS AND LABOR TO HAVE IT REBUILT I BOUGHT THIS VEHICLE IN MARCH 2003 I CONTACTED FORD MOTOR COMPANY ON SEVERAL OCCASIONS TO SEE IF THERE IS SOME KIND OF DEFECT IN THEIR TRANSMISSIONS.I KEEP GETTING THE SAME OLD SOUND AND DANCE FROM THEIR CUSTOMER SERVICE DEPARTMENT. THE MECHANIC WHO REBUILD MY TRANSMISSION TOLD ME THAT THIS IS NOT AN ISLOTED INCIDENT. HE SAID THAT THIS IS A COMMON PROBLEN WITH FORD CARS AND TRUCK… | — |
Co-reporting does not establish that one component caused another concern.
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
2 patterns with matching reports.
1 mentions · 9.1% of complaints
Median mileage: Unavailable (0 usable records).
WHILE DRIVING THE VEHICLE STALLED WITHOUT WARNING. THE DEALERSHIP REPLACED THE TRANSMISSION/MAIN COMPUTER, NOW THE CRUISE CONTROL IS INOPERATIVE. *NLM
\b(stall\w*|loss of power|lost power|engine shut\w* off)\b1 mentions · 9.1% of complaints
Median mileage: Unavailable (0 usable records).
THE FEUL GAUGE BEGAN MALFUNCTIONING AND I TOOK THE VECHILE TO COUNTRY LINCOLN MERCURY WEST (676 WEST MERRICK ROAD VALLEY STREAM, NY 11580 PHONE: [phone removed] FAX: [phone removed] ). THE PROBLEM WAS FIXED, THERE WAS A SSM ON THE FUEL GAUGE. I THEN NOTICED A STRONG SMELL OF GASOLINE EVERY TIME I CAME OUT OF THE VECHILE. WITHIN A WEEK THE CHECK ENGINE LIGHT CAME ON. I RETURNED THE VICHELE TO THE SAME DEALER ON JUNE 21, 2005 ONLY TO FIND OUT THE GAS TANK WAS NOT SEALING PROPERELY. I AM BEING TOLD FORD DON'T HAVE ANY GAS TANK AVAILABLE UNTIL…
\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b