2021 Infiniti Q60: complaints, problems and recalls

The airbag light on the dashboard is flashing. The car has 36,157 actual miles and Infiniti says that it is out of warranty. The local Infiniti dealer researched the problem and found that there is a defective sensor in the passenger seat bottom. The dealer says that Infiniti can only suggest replacing the entire seat at a cost exceeding $9,000. The sensor can't be replaced any other way. A local independent auto repair shop confirmed all of this information and also offered that Infiniti is the only car manufacturer they know of that req…

Look up ODI 11446449 at NHTSA ↗

FIRST THE PASSENGER AIRBAG JUST STOP WORKING, THE AIRBAG LIGHT ON THE DASH WILL NOT GO OUT AND THE DISPLAY LIGHT BY THE GEAR SHIFT SAYS #2 AIRBAG NOT WORKING. SECONDLY WHILE DRIVING THE CAR I GET A SCREACHING SOUND FROM 1ST TO 2ND GEAR COMING FROM THE ENGINE. THOUGHT IT WAS MAYBE THE SENSOR ON THE BRAKES BUT NOT SURE. JUST HAD WORK DOWN ON THE CAR ABOUT 3 WEEKS AGO, THE CAR WOULD NOT COME OUT OF 1ST GEAR. ECM WAS REPLACE AT DEALERSHIP

Look up ODI 11489545 at NHTSA ↗

THIS IS MY SECOND 2018 INFINITI Q60 WITH THE AIRBAG LIGHT COMING ON AND STAYING ON THE DASHBOARD TOOK TO THE DEALERSHIP 3 TIME ALL THEY DO IS RESET THE COMPUTER AND THE AIRBAG LIGHT GOES OFF THE DASHBOARD SEE ALSO VOQ 11151812 *BES

Look up ODI 11151805 at NHTSA ↗

Airbag sensor light has been On/Off. After a passenger is seated on the passenger side, light goes off. A day or two later, light comes back on.

Look up ODI 11722838 at NHTSA ↗

OCCASIONALLY THE VEHICLE ENGINE SUDDENLY SHUTS DOWN BRINGING VEHICLE TO HALT SHORTLY AFTER STARTING MOVEMENT FOLLOWING A STOP AT STOP SIGN OR TRAFFIC LIGHTS. FOR EXAMPLE CAR IS BEING DRIVEN FOR A WHILE AND BROUGHT TO A COMPLETE STOP. PRESSING GAS PEDAL AFTER FULL STOP WILL MOVE THE VEHICLE BUT BRIEFLY AND THEN THE ENGINE SUDDENLY SHUTS DOWN. FURTHER PRESSING GAS PEDAL WILL NOT ENGAGE THE VEHICLE. ONE NEEDS TO REMOVE PRESSURE FROM GAS PEDAL COMPLETELY BEFORE PRESSING IT AGAIN IN ORDER TO RESTART THE ENGINE. THERE IS NO NEED TO RESTART THE CAR, B…

Look up ODI 10907117 at NHTSA ↗

WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 70 MPH, THE ENGINE TURNED OFF WITHOUT WARNING. THE ECO-MODE LIGHTS CAME ON WITH "SYSTEM FAILURE" WARNING. I WAS ABLE TO COAST INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART RIGHT AWAY. AFTER WORKING WITH THE TOW TRUCK DRIVER, WE WERE ABLE TO GET THE CAR STARTED AFTER ABOUT ONE HOUR. I DID NOT FEEL SAFE DRIVING THE CAR SO IT WAS TOWED TO MY HOME. THE NEXT MORNING, IT WAS TOWED TO THE DEALER FOR REPAIRS. THEY CONTACTED INFINITI'S TECH LINE AND WAS TOLD THIS IS A KNOWN ISSUE AND THEY ARE WORKING…

Look up ODI 10966290 at NHTSA ↗

The Infiniti Q60/Q50 has issues with the accessory belt. The belt is known to break without any warning or major signs of wear and tear. When the belt breaks it makes the car difficult to drive and poses a safety risk. This issue affects the 2017-2022 models. When the belt break it causes additional problems such as faulty water pumps, and engine over heating leading to major engine problems. These cars should have been recalled years ago. Drivers on social media have reported the problem with less that 10000 miles and up.

Look up ODI 11501702 at NHTSA ↗

I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE NOISE TO STOP IS TO PUSH THE START BUTTON AGAIN. AT THIS TIME, THE CAR WILL NOT START. IT WAS TOWED TO INFINITI DEALERSHIP, AND HAS BEEN THERE …

Look up ODI 11404488 at NHTSA ↗

WHILE DRIVING DOWN THE INTERSTATE I HEARD A LOUD NOISE AND THE FRONT WINDSHIELD IMPLODED SHOOTING VERY SMALL SHARP SHARDS OF GLASS ALL OVER MYSELF, THE FRONT SEAT, INSTRUMENT PANEL AND CENTER CONSOLE. THESE WERE NOT TEMPERED PIECES OF GLASS, RATHER SHARP SHARDS THAT CUT ME WHILE TRYING TO CLEAN UP.

Look up ODI 10750120 at NHTSA ↗

Valve body problem

Look up ODI 11523060 at NHTSA ↗

THREE-MONTH-OLD 2017 INFINITI Q60 SUNROOF SPONTANEOUSLY EXPLODES. ON THE MORNING OF MAY 22, 2017 AROUND 6:30 AM, I WAS DRIVING TO WORK ON MY NORMAL ROUTE WEST ON I-10 GOING THE SPEED LIMIT AND NEAR THE SIEGEN LANE EXIT FIRST HEARD A SMALL POP LIKE SOMETHING HITTING THE WINDSHIELD BUT NO EVIDENCE COULD BE SEEN OF THIS OCCURRING. ABOUT 30 SECONDS TO A MINUTE LATER HEARD A LOUD EXPLOSION LIKE A TIRE BLOWOUT THEN A LOT OF ROAD NOISE AND WIND. I PULLED OVER AND STOPPED TO FIND OUT MY SUNROOF GLASS WAS MOSTLY GONE, BROKEN INTO SMALL FRAGMENTS AND A H…

Look up ODI 10991751 at NHTSA ↗

CO LEVELS (EXHAUST FUMES) BEING DETECTED INSIDE THE CABIN WHEN OPERATING VEHICLE. CO LEVEL INCREASE DIRECTLY CORRELATED TO ACCELERATION (WIDE OPEN THROTTLE). CO LEVELS RECORDED AS HIGH AS 19PPM WITH AC ON, WINDOWS CLOSED, AND RECIRCULATE ON WITHIN 1/2 HOUR. DIRECT CORRELATION OBSERVED VIA CO DETECTOR, AND LEVELS DROP IMMEDIATELY WHEN RECIRCULATE IS SWITCHED TO FRESH.

Look up ODI 11185422 at NHTSA ↗

TL* THE CONTACT OWNS A 2014 INFINITI Q60. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO SHAKE UNCONTROLLABLY. THE CONTACT STATED THAT THE FAILURE OCCURED ON A CONSISTENT BASIS. THE VEHICLE WAS TAKEN TO SEWELL INFINITI OF DALLAS (7110 LEMMON AVENUE, DALLAS, TEXAS) WHERE IT WAS DETERMINED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEGE WAS APPROXIMATELY 28,300.

Look up ODI 11144755 at NHTSA ↗

I recently have bought this car. I had heard an issue with the Serpentine belt/Tensioner and the belts where making a chirp during 1,500- 3,000 rpm. I took it into the dealership 10 days after I bought it while the vehicle was still under factory warranty and they said they inspected the belt system and could not replicate the issue. Later in the year I was able to get a video of the vehicle making the noise and called and scheduled another appointment. After I made the appointment I started researching online I came across I was not the only…

Look up ODI 11443823 at NHTSA ↗

On Feb 5, 2025, I received written confirmation from Infiniti Consumer Affairs (Case #[XXX]) that my vehicle was eligible for recall repair. However, on Jan 27, 2025, my Infiniti dealer (Stevens Creek Infiniti) informed me that Infiniti had denied the recall, despite this being necessary for California emissions compliance. This contradicts their initial confirmation and leaves me unable to legally smog or register the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Look up ODI 11649269 at NHTSA ↗

I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE NOISE TO STOP IS TO PUSH THE START BUTTON AGAIN. AT THIS TIME, THE CAR WILL NOT START. IT WAS TOWED TO INFINITI DEALERSHIP, AND HAS BEEN THERE …

Look up ODI 11404488 at NHTSA ↗

I GOT IN AN ACCIDENT WHILE VISITING COLORADO WITH MY SON ON 7/15/2018 I WAS DRIVING FROM BOULDER TO DENVER PASSING THROUGH BROOMFIELD ON HWY 36. THE RENTAL CAR THAT I PICKED UP WHICH WAS SEMI-RANDOM AS I BELONG TO HERTZ PRESIDENT CIRCLE - THEY HAVE SEVERAL CARS TO CHOOSE FROM AS YOU GET OFF. SINCE MY SON WAS WITH ME WE PICKED THE COOLEST LOOKING CAR (BAD MISTAKE ON MY PART - BUT IT WAS FOR JUST 3 DAYS) - IT ENDED UP BEING THE INFINITI COUPE Q60 2017. UNBEKNOWN TO ME AT THIS TIME IT HAS ADAPTIVE STEERING TECHNOLOGY. THERE WERE NO INSTR…

Look up ODI 11118837 at NHTSA ↗

MY CAR IS BRAND NEW AND WAS PURCHASED ON 12/26/2017. 12/27: AFTER A 3+HOUR DRIVE W/ 350~ MILES ON THE CAR AT THIS POINT, AN INDICATOR LIGHT WITH A STEERING WHEEL AND EXCLAMATION POINT LIT UP THE DASH AND THE STEERING WHEEL LOCKED UP AND BECAME EXTREMELY HARD TO TURN. I PULLED OVER TURNED MY CAR OFF AND WAITED ABOUT 5 MINUTES AND CRANK IT BACK UP AND THE LIGHT WAS GONE. 1/5: APPROXIMATELY 650+ MILES ON THE CAR IT HAPPENED AGAIN- STEERING GOT EXTREMELY TIGHT AND HARD TO MANEUVER, I PULLED OVER AND REPEATED THE SAME OFF/REST/ON PROCESS!!! IT HAPPE…

Look up ODI 11062273 at NHTSA ↗

I HAVE BEEN HAVING PROBLEMS STARTING THE CAR FROM THE INITIAL PURCHASE NEW - ITS BEEN TO THE DEALERSHIP TWICE - ONE TIME TOWED IN. THEY REPLACE THE BATTERIES IN THE CAR AND REMOTE BUT AFTER THE CAR SITS FOR A WEEK OR TWO IT WONT START. HAD TO BUY A JUMP STARTER.

Look up ODI 11090979 at NHTSA ↗

This report relates to NHTSA campaign ID# 10V074000 "Fuel gauge reading may be incorrect." My car has the same symptom as described in the above recall case - fuel gauge shows one-third tank of fuel remaining when the fuel tank is empty. Recall was in 2010 so my car model, 2015 Infiniti Q60 Coupe, is not listed in the recall but exhibits the same problem with a dangerous consequence of losing both power steering and power brake. I have run out of fuel twice, second time after the fuel pump and fuel sending unit were replaced. Luckily I avoid…

Look up ODI 11495613 at NHTSA ↗

MY CAR IS BRAND NEW AND WAS PURCHASED ON 12/26/2017. 12/27: AFTER A 3+HOUR DRIVE W/ 350~ MILES ON THE CAR AT THIS POINT, AN INDICATOR LIGHT WITH A STEERING WHEEL AND EXCLAMATION POINT LIT UP THE DASH AND THE STEERING WHEEL LOCKED UP AND BECAME EXTREMELY HARD TO TURN. I PULLED OVER TURNED MY CAR OFF AND WAITED ABOUT 5 MINUTES AND CRANK IT BACK UP AND THE LIGHT WAS GONE. 1/5: APPROXIMATELY 650+ MILES ON THE CAR IT HAPPENED AGAIN- STEERING GOT EXTREMELY TIGHT AND HARD TO MANEUVER, I PULLED OVER AND REPEATED THE SAME OFF/REST/ON PROCESS!!! IT HAPPE…

Look up ODI 11062273 at NHTSA ↗

SCREEN IN VEHICLE GOES BLACK WHICH DISABLES REAR CAMERA VISIBILITY, WHICH IS A SAFETY HAZARD. THIS HAPPENS IN MOTION OR WHEN AT A STOP. THIS IS KNOWN ISSUE GOING BACK TO 2017 WITH INFINITI AND THEY HAVE DONE NOTHING TO RESOLVE THE ISSUE. I AM TOLD BY THE DEALERSHIP THEY CAN'T REPLICATE THE ISSUE. THEY DON'T NEED TO REPLICATE IT, IT IS A KNOWN ISSUE THAT HAS BEEN IGNORED BY INFINITI.

Look up ODI 11389071 at NHTSA ↗

This report relates to NHTSA campaign ID# 10V074000 "Fuel gauge reading may be incorrect." My car has the same symptom as described in the above recall case - fuel gauge shows one-third tank of fuel remaining when the fuel tank is empty. Recall was in 2010 so my car model, 2015 Infiniti Q60 Coupe, is not listed in the recall but exhibits the same problem with a dangerous consequence of losing both power steering and power brake. I have run out of fuel twice, second time after the fuel pump and fuel sending unit were replaced. Luckily I avoid…

Look up ODI 11495613 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 INFINITI Q60. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THERE WAS AN ODOR OF FUEL PRESENT. AFTER PARKING AND LATER RETURNING TO THE VEHICLE, IT WAS DISCOVERED THAT FUEL HAD LEAKED FROM UNDER THE MIDDLE/REAR OF THE VEHICLE UNTO THE GROUND. THE TOW TRUCK WAS CALLED TO THE SCENE AND AS THE VEHICLE WAS BEING LIFTED ONTO THE TOW TRUCK AND MORE FUEL SPILLED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE LAUDERDALE INFINITI DEALER (900 E SUNRISE BLVD, FORT LAUDERDALE, FL 33304) WHERE IT WAS DIAGNOSED THAT THE FUE…

Look up ODI 11055655 at NHTSA ↗

Infiniti called me on 05/08/24 to discuss and review Infiniti Case # [XXX] including Infiniti’s subsequent refusal to remedy a defective SRS (Supplemental Restraint System) sensor on my 2017 Infiniti Q60 with 54,100 miles (VIN: [XXX] ). This defect was confirmed on 05/07/24 by Infiniti of Melbourne Florida through an authorized technician. While I am the original owner of the vehicle, Infiniti stated they will not provide any financial assistance to rectify the issue because the vehicle is outside of the manufacturers warranty, while acknowled…

Look up ODI 11588541 at NHTSA ↗

Airbag sensor light has been On/Off. After a passenger is seated on the passenger side, light goes off. A day or two later, light comes back on.

Look up ODI 11722838 at NHTSA ↗