2012 Isuzu NPR HD: complaints, problems and recalls

Reported: 2015-11-20 (November 20, 2015)

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2012-2016 NPR, NPR-HD, NPR-XD, NQR, and NRR diesel trucks manufactured November 24, 2011, to July 24, 2015, and 2012-2015 NPR and NPR-HD gasoline-powered trucks manufactured October 5, 2011, to August 27, 2015. The trucks may have been equipped with certain Kidde plastic valve disposable handheld fire extinguishers, model FC10, that may not properly discharge when the lever is pressed.

Consequence: In the event of a fire, if the fire extinguisher does not work correctly, there is an increased risk of injury.

Remedy: Isuzu will notify and instruct owners to order replacement fire extinguishers free of charge directly from Kidde Safety at www.kidde.com, or toll-free at (855)283-7991, or by contacting and visiting a dealer. The recall began on January 18, 2016. Owners may contact Isuzu customer service at 1-866-441-9638.

Reported: 2017-03-21 (March 21, 2017)

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2016 NPR, 2011-2017 NPR-HD, NQR, NRR, 2015-2017 NPR-XD, 2012-2016 Reach, NPR Gas and NPR-HD Gas incomplete trucks. The left rear wheel bearing hub locking bolts may not have been properly tightened during assembly.

Consequence: The loose bolts can allow the wheel assembly to move outward from the axle housing, affecting the control of the vehicle and reducing braking performance, thereby increasing a risk of a crash.

Remedy: Isuzu will notify owners, and dealers will inspect the left rear wheel bearing hub locking bolts, tightening them as necessary, free of charge. The recall began on April 19, 2017. Owners may contact Isuzu customer service at 1-866-441-9638.

Reported: 2017-05-17 (May 17, 2017)

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain model year 2008-2009 and 2012-2013 Isuzu NPR and NPR HD vehicles and 2008-2009 GMC W3500 and GMC W4500 vehicles. The affected vehicles, equipped with a gasoline-powered engine, have a throttle pedal that may get stuck under the steel stopper bolt, causing the pedal to remain in the full throttle position.

Consequence: A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.

Remedy: Isuzu will notify owners, and dealers will remove and replace the stopper bolt with a flanged plate, to prevent lateral movement of the throttle, free of charge. The recall began on June 23, 2017. Owners may contact Isuzu customer service at 1-866-441-9638.

Reported: 2017-11-14 (November 14, 2017)

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2011-2017 Isuzu NPR, 2008 NPR HD and NPR-HD Gas, 2011-2018 NPR HD and NRR, 2015-2018 NPR XD, 2012-2018 NQR, 2012-2017 NPR Gas and NPR-HD Gas, 2016-2017 Chevrolet Low Cab Forward 3500 HD, 3500 and 4500 and 2017-2018 Chevrolet Low Cab Forward 4500 HD, 4500 XD, 5500 HD and 5500 XD vehicles, equipped with certain Walter Kidde Plastic-Handle Fire Extinguishers, models FC10 and FC110. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable.

Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy: Isuzu will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall is expected to begin in December 2017. Owners may contact Isuzu customer service at 1-866-441-9638 or Walter Kidde customer service at 1-855-262-3540 or they may also visit www.kidde.com and click on "Product Safety Recall" to order replacement fire extinguishers free of charge. Isuzu's number for this recall is V1705. Note: This recall includes fire extinguishers provided as a remedy for previous Isuzu recall 15V778.