2011 Keystone MONTANA HIGH COUNTRY: complaints, problems and recalls

ATWOOD FURNACE MODEL AFMD35131A CONTROL CARD FAILURE DUE TO DESIGN ERROR THAT PLACES THE CONTROL CARD IN AN AREA WHERE CONDENSATION FROM THE MOTOR COLLECTS. CARD FAILURE CAN RESULT IN POTENTIAL LOSS OF CONTROL OF THE PROPANE SUPPLIED FURNACE AND OVERHEATING AND FIRE. ATWOOD HAS A RELOCATION KIT FOR THE CARD BUT IT HAS NOT BEEN ANNOUNCED AS A RECALL.

Look up ODI 10956778 at NHTSA ↗

MY 2018, KEYSTONE MONTANA HIGH COUNTRY 385BR HAD LESS THAN 3000 MILES WHEN THE LEFT FRONT TIRE HAD SEPARATION EXPOSING THE STEEL BELT. THE TIRES WERE RAINER TIRES F RATED FOR A UNIT WITH A GVWR OF 16K LBS. I ONLY CARRY 800 POUNDS OF CARGO IN THE UNIT. I REPLACED THE TIRES WITH G RATED TIRES, AND HAD THE ALIGNMENT CHECKED. I DISCOVERED THAT THE FRONT AXLE HANGERS INSTALLED BY LIPPERT WERE OUT OF ALIGNMENT ALONG WITH THE FRONT AXLE MADE BY DEXTER TOED IN. THE REAR AXLE ALSO TRACKS TO THE RIGHT. AT THIS POINT LIPPERT HAS REPLACED THE AXLE HA…

Look up ODI 11299553 at NHTSA ↗

ON 4/4/2020 AT CAMPING WORLD, HARRISBURG, PA WHEN PICKING UP THE CAMPER FROM SERVICE WORK, IT WAS OBSERVED THAT THE 2 FRONT WEIGHT BEARING JACK MOUNT BRACKET WELDS HAD TORN AWAY FROM THE CAMPER FRAME AND WERE BENT AND TWISTED. CAMPING WORLD STAFF WERE NOTIFIED AND THEY WERE REPLACED. THE CAMPER WAS DELIVERED TO OUR HOME ON 4/10/2020. ON 4/14/2020 WE AGAIN OBSERVED BROKEN WELDS ON THE BRACKETS. CAMPING WORLD WAS NOTIFIED ONCE AGAIN AND THEY TOOK IT BACK AND REPLACED THEM AGAIN. ON 6/28/2020, WHILE LOOKING OVER THE CAMPER WE ONCE AGAIN SAW THAT T…

Look up ODI 11341286 at NHTSA ↗

Safety Recall: US: 21V-368 FIRE HAZARD 120VAC wiring connectors for the slide room circuit that can get wet and stay wet for extended periods of time due to the way they are mounted. Under certain conditions if the 120VAC connections are wet for an extended period of time it can lead to an increased risk of fire and/or damage to personal property. I have been trying to get this recall rectified and Keystone and its dealers will not take my unit in. I purchased the RV in IOWA and now I'm working in California. They say they cant ma…

Look up ODI 11442211 at NHTSA ↗

OWNER REPORTS THAT VEHICLE EXHIBITS A SIDE-TO-SIDE TILT (DRIVER-SIDE IS 1-1/2" LOWER THAN PASSENGER SIDE) DUE TO UNEVENLY DISTRIBUTED SIDE-TO-SIDE LOADING. OWNER REPORTS RESULTS OF WEIGHING UNLOADED WEIGHING VEHICLE BY RIGHT AND LEFT SIDE: RIGHT SIDE: 3880 LBS; LEFT SIDE 4760 LBS (TOTAL 8640 LBS). TOTAL IS 9360 LBS. WHEN TRAILER LOADED -- WEIGHT DISTRIBUTION LOADED WAS NOT MEASURED. OWNER REPORTS NO OBSERVED CONCERNS REGARDING VEHICLE HANDLING. AXLE CAPACITY= 10,400 LBS (5200 LBS X 2). UPDATED 12/12/11*LJ UPDATED 12/23/11

Look up ODI 10436968 at NHTSA ↗

ON 05/24/2016 7 WEEKS INTO A VACATION WE FOUND THE CRE3000 SUSPENSION ALIGHMENT SYSTEM ON THE RIGHT SIDE OF THE COACH TO BE MISSING ALL THE FASTENERS AND BOLTS THAT CONNECT IT TO THE AXLES. LOCAL RV REPAIRMAN REPLACED 2 LINKS, 2 BOLTS AND 2 FASTENERS. HE CHECKED LEFTHAND EQUIPMENT FOR PROPER TORQUE. THIS CONDITION WAS FOUND AFTER WE SET UP AT A CAMPGROUND IN CODY, WYOMING AND WE HAD JUST COME OUT OF THE BIG HORN MOUNTAINS AND THE GLACIER NATIONAL PARK MOUNTAINS. THE VEHICLE WAS NOT IN MOTION AT THE TIME OF DISCOVER. UNCERTAIN HOW LONG WE T…

Look up ODI 10884845 at NHTSA ↗

MY 2018, KEYSTONE MONTANA HIGH COUNTRY 385BR HAD LESS THAN 3000 MILES WHEN THE LEFT FRONT TIRE HAD SEPARATION EXPOSING THE STEEL BELT. THE TIRES WERE RAINER TIRES F RATED FOR A UNIT WITH A GVWR OF 16K LBS. I ONLY CARRY 800 POUNDS OF CARGO IN THE UNIT. I REPLACED THE TIRES WITH G RATED TIRES, AND HAD THE ALIGNMENT CHECKED. I DISCOVERED THAT THE FRONT AXLE HANGERS INSTALLED BY LIPPERT WERE OUT OF ALIGNMENT ALONG WITH THE FRONT AXLE MADE BY DEXTER TOED IN. THE REAR AXLE ALSO TRACKS TO THE RIGHT. AT THIS POINT LIPPERT HAS REPLACED THE AXLE HA…

Look up ODI 11299553 at NHTSA ↗

The contact owns a 2020 Keystone Montana High Country. The contact stated while driving 50 MPH, the antenna flew off the camper without warning. Upon inspection, the contact's husband noticed wiring hanging off the camper. Upon further inspection, he saw that the antenna was missing from the mounting base. The manufacturer was notified of the failure and they informed the contact that the vehicle was not included in NHTSA Campaign Number: 20V398000 (EQUIPMENT). The dealer was not notified of the failure. The vehicle was not repaired. The failur…

Look up ODI 11419890 at NHTSA ↗

THE ENTRY STEPS INTO MY FIFTH WHEEL TRAILER HAD A FAILURE. THE RIVET IN THE SECOND STEP FROM THE BOTTOM BROKE WHEN STEPPED ON, ALLOWING IT TO COLLAPSE ON ONE SIDE. I HAVE TEMPORARILY REPAIRED THE STEP WITH A BOLT. I ALSO CONTACTED KEYSTONE ON THE DATE OF THIS COMPLAINT ONLY TO BE TOLD MY VIN WAS NOT WITHIN THE RECALL SCOPE EVEN THOUGH THE STEP ASSEMBLY IS MADE BY HICKORY SPRINGS. *TR

Look up ODI 10701437 at NHTSA ↗

Hooked camper up to our tow vehicle. Went inside to prepare to leave our storage. Husband turned the propane on and I pressed Further start button on the refrigerator once the pilot light ignited. After less than one minute an error message began beeping on the digital LCD pad to alert that there was a disconnect from the power source being used. Five seconds later it stopped, and the LCD went blank. I shouted to my husband to check the propane because the refrigerator had stopped and he confirmed that it was still running. I hit the start butt…

Look up ODI 11761749 at NHTSA ↗

I HAVE BEEN INFORMED THAT YOU ARE TRACKING THE SUBJECT RECALL. I WAS SENT A COPY FROM KEYSTONE. I HAVE A CONCERN ABOUT THIS RECALL. I TOOK MY KEYSTONE 2014 MONTANA 3402RL TO TIARA RV IN ELKHART, IN SO THEY COULD DO THE RECALL. THEY ASSURED ME THEY USE THE OFFICIAL RECALL REPAIR. ON THE SECOND DAY OF USE, RETURNING FROM TIARA, A TRIP OF ABOUT 500 MILES, THE STEP FAILED AGAIN AS IT DID PRIOR TO THE RECALL. HOWEVER, THIS TIME INSTEAD OF A RIVET FAILING, THE NUT ON THE TOP BOLT WAS MISSING. I CHECKED THE OTHER 3 BOLTS/NUTS AND THEY WERE VERY …

Look up ODI 10716884 at NHTSA ↗

Hooked camper up to our tow vehicle. Went inside to prepare to leave our storage. Husband turned the propane on and I pressed Further start button on the refrigerator once the pilot light ignited. After less than one minute an error message began beeping on the digital LCD pad to alert that there was a disconnect from the power source being used. Five seconds later it stopped, and the LCD went blank. I shouted to my husband to check the propane because the refrigerator had stopped and he confirmed that it was still running. I hit the start butt…

Look up ODI 11761749 at NHTSA ↗

Hooked camper up to our tow vehicle. Went inside to prepare to leave our storage. Husband turned the propane on and I pressed Further start button on the refrigerator once the pilot light ignited. After less than one minute an error message began beeping on the digital LCD pad to alert that there was a disconnect from the power source being used. Five seconds later it stopped, and the LCD went blank. I shouted to my husband to check the propane because the refrigerator had stopped and he confirmed that it was still running. I hit the start butt…

Look up ODI 11761749 at NHTSA ↗