Explore the records behind recurring owner reports.
Key facts
70 owner complaints analyzed
3 distinct recall campaigns
4,825 mi median reported failure mileage
Scope: 2010 model year. Data updated: . 44 complaints include usable failure mileage. View data status.
Owner-reported patterns
Most common problems
Service Brakes is the most frequently named component, appearing in 20 of 70 complaints (28.6%). A complaint can name multiple components.
Recurring terms in complaint narratives
Topic
Matching reports
Share of complaints
Braking behavior
48
68.6%
Electrical and battery issues
4
5.7%
Engine operation
2
2.9%
Steering behavior
2
2.9%
Transmission and shifting
1
1.4%
Fuel system concerns
1
1.4%
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
Service Brakes
20
Service Brakes, Hydraulic
14
Service Brakes, Electric
6
Suspension
6
Electrical System
4
Vehicle Speed Control
4
Electronic Stability Control (Esc)
3
Power Train
3
Component breakdown data
Category
Count
Service Brakes
20
Service Brakes, Hydraulic
14
Service Brakes, Electric
6
Suspension
6
Electrical System
4
Vehicle Speed Control
4
Electronic Stability Control (Esc)
3
Power Train
3
Service Brakes: 20; Service Brakes, Hydraulic: 14; Service Brakes, Electric: 6; Suspension: 6; Electrical System: 4; Vehicle Speed Control: 4; Electronic Stability Control (Esc): 3; Power Train: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
Under 25,000
31
25,000 to 49,999
0
50,000 to 74,999
1
75,000 to 99,999
6
100,000 to 149,999
3
150,000 and above
3
Reported problems by failure mileage data
Category
Count
Under 25,000
31
25,000 to 49,999
0
50,000 to 74,999
1
75,000 to 99,999
6
100,000 to 149,999
3
150,000 and above
3
Under 25,000: 31; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 6; 100,000 to 149,999: 3; 150,000 and above: 3
Under 25,000 miles has the most reports with usable mileage (31). 26 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
Service Brakes leads the component reports. Braking behavior appears in 48 complaint narratives. Electrical and battery issues appears in 4 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
TL*THE CONTACT OWNS A 2010 LEXUS HS250H. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS WITH THE ACCELERATION CRUISE CONTROL FEATURE ACTIVATED. THE CRUISE CONTROL SYSTEM FAILED TO FUNCTION WHEN IT WAS DISENGAGED. THE ACCELERATION CONTINUED, FOLLOWED BY AN UNINTENDED INCREASE IN SPEED. THE DRIVER WAS ABLE TO SLOW THE VEHICLE DOWN. THERE WERE FOUR SEPARATE OCCASIONS THAT THE IDENTICAL FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION AT THIS TIME. THE CONTACT HAD CONCERN OF THE POTEN…
I PURCHASED A LEXUS HS250 IN OCTOBER 2009. SINCE THEN, I HAVE EXPERIENCED AT LEAST 6 OCCASIONS FROM THE END OF OCTOBER 2009 TO EARLY FEBRUARY 2010 IN WHICH I BRAKED WITH THE INTENTION OF COMING TO A STOP. THE VEHICLE BEGAN TO SLOW DOWN IN THE BRAKING PROCESS, THEN THE BRAKES STALLED FOR A FEW SECONDS BEFORE RESUMING THE BRAKING ACTION. IT IS UNEXPECTED AND DANGEROUS BECAUSE YOU DON'T KNOW IF YOUR BRAKES ARE COMPLETELY STALLING OR NOT. FOR A COUPLE OF SECONDS, EVERYTHING JUST GIVES WAY BEFORE THE BRAKES SEEM TO BEGIN WORKING AGAIN. IN THAT S…
NOT SURE WHAT HAPPENED BUT THE CAR RAN INTO A BARRIER POLE WHILE TURNING INTO THE PARKING GARAGE. THE FRONT BUMPER WAS DAMAGED. I CANNOT TELL IF IT WAS A PROBLEM WITH BRAKE OR NOT. *TR
WHEN AT A MID-SPEEDS (TYPICALLY 35 TO 50 MPH) AND ONE TRIES TO BRAKE ON A ROUGH, UNEVEN OR LOOSE GRAVEL SURFACE, THE CAR ACCELERATES AGAINST THE DRIVER'S BRAKING. THIS IS PARTICULARLY PROBLEMATIC WHEN MAKING A TURN FROM A BUMPY OR UNEVEN ROAD. THE ACCELERATION FORCE OVERPOWERS THE DRIVER'S BRAKING AND MAKES THE TURN DIFFICULT CAUSING THE DRIVER POTENTIALLY TO OVERSHOOT THE TURN. THIS ACCELERATION AGAINST BRAKING HAS ALSO OCCURRED ON STRAIGHT ROAD DRIVING WHEN ONE BRAKES FROM MID-SPEEDS ON UNEVEN, BUMPY OR LOOSE GRAVEL ROADS. THIS EVENT …
WE OWN A LEXUS HS-250H THAT SEEMS TO HAVE A PROBLEM WITH THE BRAKING SYSTEM. ON UNEVEN OR BUMPY ROAD SURFACES WHEN THE BRAKES ARE APPLIED THEY DO NOT INITIALLY RESPOND. IT TAKES A SECOND BRAKING APPLICATION FOR THE STOPPING PROCESS TO BEGIN. THIS DEFECT HAS OCCURRED APPROXIMATELY 4 TIMES SINCE WE PURCHASED THE CAR IN SEPTEMBER, 2009. *TR
MY CAR HAS LOST BRAKING/SLIPPED 3 OR 4 TIMES IN THE SAME SPOT ON MY STREET WHERE THERE IS UNEVEN PAYMENT. I DRIVE THE NEW LEXUS HS250H... IT SOUNDS VERY SIMILAR TO THE PRIUS BRAKE RECALL. I HAVE HAD THE CAR 2 MONTHS. AFTER A COUPLE OF BRAKE PRESSINGS, THE BRAKES RESUME. *TR
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
10V039000 · Service Brakes, Air:Antilock:Control Unit/Module
Reported: 2010-02-09 (February 9, 2010)
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 TOYOTA PRIUS AND LEXUS HS250H PASSENGER VEHICLES. CUSTOMERS HAVE EXPERIENCED INCONSISTENT BRAKE FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. STOPPING DISTANCES MAY BE INCREASED COMPARED WITH A CUSTOMER'S EXPECTATION FOR A GIVEN PEDAL FORCE.
Consequence: VEHICLE STOPPING DISTANCES MAY INCREASE RELATIVE TO A CUSTOMER'S EXPECTATION INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REWRITE THE PROGRAMMING OF THE ABS CONTROL UNIT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 3, 2010, AND IS EXPECTED TO BE COMPLETED IN LATE MARCH 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987.
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 HS250h LEXUS VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 301, "FUEL SYSTEM INTEGRITY." WHEN THE VEHICLE WAS ROTATED FOLLOWING A CRASH TEST AS REQUIRED, THE AMOUNT OF FUEL LEAKAGE EXCEEDED THE ALLOWABLE LIMITS.
Consequence: FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy: TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE AFFECTED VEHICLES BY INSTALLING A NEWLY DESIGNED PROTECTOR COMPONENT FOR THE FUEL FILLER INLET PIPE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 9, 2010. OWNERS MAY CONTACT LEXUS AT 1-800-255-3987.
Toyota is recalling certain model year 2010 Prius vehicles manufactured March 31, 2009, through October 9, 2009; and model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid.
Consequence: As nitrogen is released into the brake fluid, the brake pedal may have reduced hydraulic pressure. Under certain circumstances, this condition could affect stopping distance and increase the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the affected brake booster pump assemblies. The recall began on August 7, 2013. Owners may contact Toyota at 1-800-331-4331.
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
70 unique complaints in this selection. Analysis snapshot: 2026-09-30.
62.9%Usable mileage44 / 70 records
100.0%Valid incident date70 / 70 records
100.0%Valid filing date70 / 70 records
100.0%Ordered incident and filing dates70 / 70 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2010
Service Brakes
2028.6%ODI 11244570
MY BRAKE BOOSTER FAILS WHILE DRIVING AND THERE IS A RECALL FOR OTHER TOYOTAS NOT FOR LEXUS HS250H HAVE TO PAY OUT OF PACKAGE FOR REPAIR. THE REAR LIGHT IS LED AND THEY BURN OUT NO REPLACEMENT FROM LEXUS.
NOT SURE WHAT HAPPENED BUT THE CAR RAN INTO A BARRIER POLE WHILE TURNING INTO THE PARKING GARAGE. THE FRONT BUMPER WAS DAMAGED. I CANNOT TELL IF IT WAS A PROBLEM WITH BRAKE OR NOT. *TR
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL*THE CONTACT OWNS A 2010 LEXUS HS250H. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS WITH THE ACCELERATION CRUISE CONTROL FEATURE ACTIVATED. THE CRUISE CONTROL SYSTEM FAILED TO FUNCTION WHEN IT WAS DISENGAGED. THE ACCELERATION CONTINUED, FOLLOWED BY AN UNINTENDED INCREASE IN SPEED. THE DRIVER WAS ABLE TO SLOW THE VEHICLE DOWN. THERE WERE FOUR SEPARATE OCCASIONS THAT THE IDENTICAL FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION AT THIS TIME. THE CONTACT HAD CONCERN OF THE POTEN…
MY LEXUS HS250H PERIODICALLY LUNGES FORWARD WHEN I'M AT A COMPLETE STOP. THIS LUNGING OCCURS WHEN THE VEHICLE IS IN DRIVE WHILE USING THE FOOT-BREAK (SUCH AS AT A STOP LIGHT). IT ALSO OCCURS WHEN IN PARK WITH THE EMERGENCY BREAK ON. THE LUNGING HAS ALSO OCCURRED WHEN I'VE STARTED THE VEHICLE AND HAVE SAT IDLE (IN PARK WITH THE EMERGENCY BREAK ON) FOR A FEW MOMENTS BEFORE PUTTING THE CAR IN GEAR. INITIALLY I THOUGHT IT WAS MOVEMENT CAUSED BY THE GAS ENGINE AUTOMATICALLY SHUTTING OFF, BUT HAVE RULED THIS OUT AFTER PAYING CLOSE ATTENTION TO EA…
ON 8/16/19, I WAS LEAVING FOR WORK, AND WENT TO REVERSE MY VEHICLE OUT OF GARAGE, DOWN INCLINED DRIVEWAY, FOUND OUT THAT THE BRAKES WERE COMPLETELY OUT ACCOMPANIED BY WARNING BEEPING RAPIDLY. THE POWER STEERING ALSO LOCKED UP. I WAS ABLE TO PUSH EMERGENCY BRAKE, WHICH DID STOP THE VEHICLE, I PUT IN CAR IN DRIVE AND WENT FORWARD INTO GARAGE AND PUSHED/LOCKED EMERGENCY BRAKE AGAIN TO STORE VEHICLE IN GARAGE ON FLAT SURFACE. CAR WAS TOWED TO LOCAL TOYOTA (LEXUS CERTIFIED) SERVICE SHOP. DIAGNOSTIC SHOWED THAT ABS MASTER CYLINDER NEEDED REPAIR, ONCE…
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, BRAKED CEASED. THE CONTACT STATED THAT THE ABS, HYBRID BRAKE ASSEMBLY, TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE IGNITION WAS CYCLED TO THE OFF AND ON POSITION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO (SEWELL BUICK GMC OF DALLAS 7474 LEMMON AVE, DALLAS, TX 75209 [phone removed]) WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING.…
WHEN AT A MID-SPEEDS (TYPICALLY 35 TO 50 MPH) AND ONE TRIES TO BRAKE ON A ROUGH, UNEVEN OR LOOSE GRAVEL SURFACE, THE CAR ACCELERATES AGAINST THE DRIVER'S BRAKING. THIS IS PARTICULARLY PROBLEMATIC WHEN MAKING A TURN FROM A BUMPY OR UNEVEN ROAD. THE ACCELERATION FORCE OVERPOWERS THE DRIVER'S BRAKING AND MAKES THE TURN DIFFICULT CAUSING THE DRIVER POTENTIALLY TO OVERSHOOT THE TURN. THIS ACCELERATION AGAINST BRAKING HAS ALSO OCCURRED ON STRAIGHT ROAD DRIVING WHEN ONE BRAKES FROM MID-SPEEDS ON UNEVEN, BUMPY OR LOOSE GRAVEL ROADS. THIS EVENT …
WE OWN A LEXUS HS-250H THAT SEEMS TO HAVE A PROBLEM WITH THE BRAKING SYSTEM. ON UNEVEN OR BUMPY ROAD SURFACES WHEN THE BRAKES ARE APPLIED THEY DO NOT INITIALLY RESPOND. IT TAKES A SECOND BRAKING APPLICATION FOR THE STOPPING PROCESS TO BEGIN. THIS DEFECT HAS OCCURRED APPROXIMATELY 4 TIMES SINCE WE PURCHASED THE CAR IN SEPTEMBER, 2009. *TR
NOT SURE WHAT HAPPENED BUT THE CAR RAN INTO A BARRIER POLE WHILE TURNING INTO THE PARKING GARAGE. THE FRONT BUMPER WAS DAMAGED. I CANNOT TELL IF IT WAS A PROBLEM WITH BRAKE OR NOT. *TR
MY CAR HAS LOST BRAKING/SLIPPED 3 OR 4 TIMES IN THE SAME SPOT ON MY STREET WHERE THERE IS UNEVEN PAYMENT. I DRIVE THE NEW LEXUS HS250H... IT SOUNDS VERY SIMILAR TO THE PRIUS BRAKE RECALL. I HAVE HAD THE CAR 2 MONTHS. AFTER A COUPLE OF BRAKE PRESSINGS, THE BRAKES RESUME. *TR
I HAVE A NEW LEXUS HS HYBRID AND I HAVE SPECIFICALLY NOTED PROBLEMS WITH THE BRAKES WHEN GOING OVER BUMPS, POTHOLES, ETC. THE BRAKES SEEM TO 'SKIP A BEAT', OR 'NOT CATCH' FOR A SECOND AFTER YOU GO OVER A POTHOLE AND I NOTED THIS DIRECTLY TO LEXUS AND IN THE SURVEY FORMS I FILLED OUT FOR THEM.
The contact owns a 2010 Lexus HS 250H. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The contact stated that the failure also occurred while making a turn. The contact stated that the accelerator pedal was depressed but the vehicle came to a complete stop, nearly causing oncoming traffic to crash into the vehicle. The contact stated upon depressing…
TL*THE CONTACT OWNS A 2010 LEXUS HS250H. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS WITH THE ACCELERATION CRUISE CONTROL FEATURE ACTIVATED. THE CRUISE CONTROL SYSTEM FAILED TO FUNCTION WHEN IT WAS DISENGAGED. THE ACCELERATION CONTINUED, FOLLOWED BY AN UNINTENDED INCREASE IN SPEED. THE DRIVER WAS ABLE TO SLOW THE VEHICLE DOWN. THERE WERE FOUR SEPARATE OCCASIONS THAT THE IDENTICAL FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION AT THIS TIME. THE CONTACT HAD CONCERN OF THE POTEN…
TL* THE CONTACT OWNS A 2010 LEXUS HS 250. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WHEN BRAKING WITHOUT A WARNING THE VEHICLE ACCELERATED ON ITS OWN. SHE STEPPED ON THE BRAKES WITH EXTREME PRESSURE AND IT STILL DID NOT STOP. AFTER A WHILE THE BRAKES ENGAGED AND STOPPED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NO PROBLEM WITH HER VEHICLE AND THAT THEY HAVE NEVER HEARD OF THIS ISSUE. THE ACCELERATION HAS HAPPEN 9 TIMES IN THE NINE WEEKS SINCE SHE PURCHASED THE VEHICLE. THE VEHICLE WAS AT THE DEALER AT …
ON 4 SEPARATE OCCASIONS- 2 TIMES EACH FOR 2 DIFFERENT DRIVERS, OCCURRING ABOUT EVERY 1200 MILES, OUR LEXUS HS250H ACCELERATED DURING A STOPPED OR BRAKING SITUATION. WE BROUGHT IT TO THE DEALER AND CONTACTED LEXUS CUSTOMER SERVICE. THE RESPONSE: [THERE IS NOTHING WRONG AND THE VEHICLE IS OPERATING NORMALLY. YOU ARE EITHER USING THE ACCELERATOR AND BRAKE AT SAME TIME OR JUST EXPERIENCING THE GAS ENGINE STARTING UP WHICH IS GIVING YOU THE SENSATION OF MOVING WHEN YOU ACTUALLY AREN'T MOVING. THIS SENSATION IS NORMAL FOR BOTH PRIUSES AND HS 250 MOD…
I AM THE SECOND OWNER OF THIS LEXUS HS250 PURCHASED 7/2020 IT HAD A RECALLED HYBRID TRANSAXLE REPLACED 7/2018, BY THE PREVIOUS OWNER. HOWEVER ON 8/11/2020 UPON STARTING THE CAR AND DRIVING JUST 4000 THE HYBRID BATTERY FAILED AND NEEDS TO BE REPLACED. I HAVE READ THAT THE PREVIOUS RECALL IS TO BLAME FOR THE HYBRID BATTERY FAILING PREMATURELY AND SHORT CIRCUITING THIS BATTERY REPLACEMENT SHOULD ALSO BE COVERED BY THE MANUFACTURER.
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
Month
Complaints
Campaigns announced
Examples
2024-10
0
None
No examples available for this selection.
2024-11
0
None
No examples available for this selection.
2024-12
0
None
No examples available for this selection.
2025-01
0
None
No examples available for this selection.
2025-02
3
None
ODI 11640276 · 222,000 mi
The contact owns a 2010 Lexus HS-250h. The contact stated that the check engine warning light was illuminated. The contact stated that while depressing the brake pedal, the brake pump was continuously pumping brake fluid. The vehicle was taken to a certified mechanic who diagnosed that the braking system had malfunctioned, and there was an abnormal leaking of the adaptive cruise control pressure. The contact learned of NHTSA Campaign Number: 13V235000 (Service Brakes) which was related to the failure. The dealer was contacted and confirmed that…
Lexus had a recall on certain 2010 HS250H cars for an issue where they have nitrogen gas leaking into brake fluid causing brake failure. My Vin number was not one of recalls however in August of 2023 they sent me a notice stating that if my car has this problem they will repair at no cost to me. Very expensive repair. That notice says they will repair until March 31 2024. It says if certain warning lights are not on , don't take it to get repaired. My car now has this problem and they are saying they won't repair it unless I pay for repair. I h…
ABS Braking System Pump with an abnormal leak of ACC Press. Under recall # DLD for the same ABS Brake Booster Pump failure a Lexus dealer repaired the system under recall notice in 2013. The same issue happened again in 2025 an ABS Brake Booster Pump failure rendering the car unsafe to drive with a defective braking system, an ABS light and Brake light illuminated on the dashboard. The vehicle was taken to a local repair shop which informed me the vehicle was unsafe to drive. I contacted the dealer who stated the repair in 2013 was on warrantie…
The contact owns a 2010 Lexus HS 250H. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The contact stated that the failure also occurred while making a turn. The contact stated that the accelerator pedal was depressed but the vehicle came to a complete stop, nearly causing oncoming traffic to crash into the vehicle. The contact stated upon depressing…
there was a safety recall issued for this model for this year for this car. I took the car to someone and they told me there was a recall for this issue so I should take to the dealer. I took to the dealer in Chandler, they told me there was no open recalls. I called the Lexus customer service line, they told me to take the car to the place where they had originally done the recall work, at Bell Lexus. Even though they know this was from a recall they will not perform the work even though this is a known issue and safety recall on this car. …
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by noting expiry if vehicle is over 10years which they were past that at the time of LAUNCHING THE CUSTOMER SUPPORT PROGRAM which is completely unethical a…
Car has a brake malfunction. There was a recall issued for this model in 2013 for this year and model, yet they only included some VIN#'s in the recall when they know most if not all of these models have the problem. Recall: 13V235000 "Model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could leak into the brake fluid." My car was manufactured during this period yet is still not included in the recall list. Lexus is absolutely responsib…
The rear suspension lateral links (Rear Control Arm No. 1) have failed to remain adjustable because they were permanently encapsulated in epoxy by the dealer during the official Lexus Safety Recall for rear suspension arm corrosion. This component is currently installed on the vehicle and available for inspection upon request. This "locked" state has caused a severe misalignment resulting in premature tire failure, with the current set of tires showing significant inner tread wear and reaching the end of their life far sooner than their expecte…
Complete loss of hydraulic brake pressure resulting in brake pedal traveling to the floor. Defect: Brake Actuator and Pump Assembly failure Risk: The vehicle has been deemed unsafe to drive by a certified Lexus technician and I was asked to sign a liability waiver to remove vehicle from dealership. Description: While driving my 2010 Lexus HS250h (90,729 miles) I experienced sudden and catastrophic failure of the braking system where the brake pedal traveled completely to the floor, significantly increasing stopping distance. A diagnostic at …
The contact owns a 2010 Lexus HS-250H. The contact stated that while driving 10 MPH, the Hybrid failure message was displayed. A dealer contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The battery was replaced, and the vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the warranty had expired. The approximate failure mileage was 119,700.
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2010: 22 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2010
21
21
22
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2010
59
0
11
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Service Brakes
Service Brakes, Hydraulic
Service Brakes, Electric
Suspension
Electrical System
Vehicle Speed Control
Electronic Stability Control (Esc)
Power Train
Service Brakes
—
0
0
0
1ODI 11255742 · 99,990 mi
BRAKE BOOSTER NOT WORKING A SAFETY ISSUE TOYOTA WILL NOT TAKE RESPONSIBILITY THE SAME THING IS HAPPENING WITH THE PRIUS THEY USE THE SAME SYSTEM.
MY BRAKE BOOSTER FAILS WHILE DRIVING AND THERE IS A RECALL FOR OTHER TOYOTAS NOT FOR LEXUS HS250H HAVE TO PAY OUT OF PACKAGE FOR REPAIR. THE REAR LIGHT IS LED AND THEY BURN OUT NO REPLACEMENT FROM LEXUS.
MY BRAKE BOOSTER FAILS WHILE DRIVING AND THERE IS A RECALL FOR OTHER TOYOTAS NOT FOR LEXUS HS250H HAVE TO PAY OUT OF PACKAGE FOR REPAIR. THE REAR LIGHT IS LED AND THEY BURN OUT NO REPLACEMENT FROM LEXUS.
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
6 patterns with matching reports.
Brake response concerns
16 mentions · 22.9% of complaints
Median mileage: 3,300 mi (11 usable records).
ODI 10306110
I PURCHASED A LEXUS HS250 IN OCTOBER 2009. SINCE THEN, I HAVE EXPERIENCED AT LEAST 6 OCCASIONS FROM THE END OF OCTOBER 2009 TO EARLY FEBRUARY 2010 IN WHICH I BRAKED WITH THE INTENTION OF COMING TO A STOP. THE VEHICLE BEGAN TO SLOW DOWN IN THE BRAKING PROCESS, THEN THE BRAKES STALLED FOR A FEW SECONDS BEFORE RESUMING THE BRAKING ACTION. IT IS UNEXPECTED AND DANGEROUS BECAUSE YOU DON'T KNOW IF YOUR BRAKES ARE COMPLETELY STALLING OR NOT. FOR A COUPLE OF SECONDS, EVERYTHING JUST GIVES WAY BEFORE THE BRAKES SEEM TO BEGIN WORKING AGAIN. IN THAT S…
I PURCHASED A NEW 2010 LEXUS HS250H ON OCTOBER 31, 2009. I COMMUTE APPROXIMATELY 20 MILES EACH WAY TO MY OFFICE IN DOWNTOWN DENVER, CO. APPROXIMATELY 2 MONTHS AGO WHILE TRAVELING NORTH ON LINCOLN STREET AND BRAKING HARD TO SLOW FOR A LEFT TURN ONTO COLFAX WITH A GREEN LIGHT, I EXPERIENCED MOMENTARY BRAKE FAILURE AND WENT INTO THE INTERSECTION UNABLE TO SLOW OR STOP. THE STREET IN THE FAR LEFT TURN LANE HAS SEVERAL LARGE BUMPS AND I INITIALLY ATTRIBUTED THE PROBLEM TO THE CAR'S SUSPENSION WHEN I FILLED OUT A SURVEY FOR LEXUS. SINCE THAT EVEN…
TL*THE CONTACT OWNS A 2010 LEXUS HS250. THE VEHICLE WAS REPAIRED FOR RECALL 10V285000 (FUEL SYSTEM, GASOLINE: STORAGE). WHEN THE CONTACT RECEIVED THE VEHICLE BACK AND WAS DRIVING APPROXIMATELY 65 MPH, HE HEARD A RATTLE FROM UNDER THE VEHICLE. ONE WEEK LATER, HE COULD NO LONGER HEAR THE RATTLING. HE THEN NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD TO TIGHTEN THE GAS CAP. THE FAILURE CONTINUED WHERE THE DEALER STATED THAT THE GAS CAP STILL WAS NOT…
TL* THE CONTACT OWNS A 2010 LEXUS HS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, BRAKED CEASED. THE CONTACT STATED THAT THE ABS, HYBRID BRAKE ASSEMBLY, TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE IGNITION WAS CYCLED TO THE OFF AND ON POSITION HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO (SEWELL BUICK GMC OF DALLAS 7474 LEMMON AVE, DALLAS, TX 75209 [phone removed]) WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING.…
Fuel leak in fuel pump caused my car to completely stop on the highway. No warning lights came on. Lexus company denies that my car was not part of the recall for the fuel pumps on the Lexus HS250 even though multiple issues reported for the fuel pump for this make an model,
Fuel leak in fuel pump caused my car to completely stop on the highway. No warning lights came on. Lexus company denies that my car was not part of the recall for the fuel pumps on the Lexus HS250 even though multiple issues reported for the fuel pump for this make an model,
Lexus had a recall on certain 2010 HS250H cars for an issue where they have nitrogen gas leaking into brake fluid causing brake failure. My Vin number was not one of recalls however in August of 2023 they sent me a notice stating that if my car has this problem they will repair at no cost to me. Very expensive repair. That notice says they will repair until March 31 2024. It says if certain warning lights are not on , don't take it to get repaired. My car now has this problem and they are saying they won't repair it unless I pay for repair. I h…
WHILE BRAKING THERE IS A SUDDEN LOSS OF BRAKES AND SIMULTANEOUS LURCHING OR LUNGING FORWARD OF THE CAR AS IF IT IS ACCELERATING. IT HAPPENS FOR A SPLIT SECOND BUT IT IS VERY DANGEROUS SINCE SOMETHING CAN BE HIT AND/OR IT CREATES A VERY UNSETTLING AND UNPREDICTABLE REACTION FROM THE DRIVER AND PASSENGERS. IT IS VERY UNUSUAL AND I HAVE NEVER EXPERIENCED ANYTHING LIKE IT. IT HAS HAPPENED MANY TIMES OVER THE LAST TWO YEARS, THE LAST TWO TIMES IN FEB. 2012. IT HAPPENS DURING SLIPPERY CONDITIONS OR WHEN GOING OVER A BUMP. *TR
The contact owns a 2010 Lexus HS 250H. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The contact stated that the failure also occurred while making a turn. The contact stated that the accelerator pedal was depressed but the vehicle came to a complete stop, nearly causing oncoming traffic to crash into the vehicle. The contact stated upon depressing…
I PURCHASED A LEXUS HS250 IN OCTOBER 2009. SINCE THEN, I HAVE EXPERIENCED AT LEAST 6 OCCASIONS FROM THE END OF OCTOBER 2009 TO EARLY FEBRUARY 2010 IN WHICH I BRAKED WITH THE INTENTION OF COMING TO A STOP. THE VEHICLE BEGAN TO SLOW DOWN IN THE BRAKING PROCESS, THEN THE BRAKES STALLED FOR A FEW SECONDS BEFORE RESUMING THE BRAKING ACTION. IT IS UNEXPECTED AND DANGEROUS BECAUSE YOU DON'T KNOW IF YOUR BRAKES ARE COMPLETELY STALLING OR NOT. FOR A COUPLE OF SECONDS, EVERYTHING JUST GIVES WAY BEFORE THE BRAKES SEEM TO BEGIN WORKING AGAIN. IN THAT S…
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by noting expiry if vehicle is over 10years which they were past that at the time of LAUNCHING THE CUSTOMER SUPPORT PROGRAM which is completely unethical a…
Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b
Steering assistance concerns
1 mentions · 1.4% of complaints
Median mileage: 117,695 mi (1 usable records).
ODI 11280151 · 117,695 mi
ON 8/16/19, I WAS LEAVING FOR WORK, AND WENT TO REVERSE MY VEHICLE OUT OF GARAGE, DOWN INCLINED DRIVEWAY, FOUND OUT THAT THE BRAKES WERE COMPLETELY OUT ACCOMPANIED BY WARNING BEEPING RAPIDLY. THE POWER STEERING ALSO LOCKED UP. I WAS ABLE TO PUSH EMERGENCY BRAKE, WHICH DID STOP THE VEHICLE, I PUT IN CAR IN DRIVE AND WENT FORWARD INTO GARAGE AND PUSHED/LOCKED EMERGENCY BRAKE AGAIN TO STORE VEHICLE IN GARAGE ON FLAT SURFACE. CAR WAS TOWED TO LOCAL TOYOTA (LEXUS CERTIFIED) SERVICE SHOP. DIAGNOSTIC SHOWED THAT ABS MASTER CYLINDER NEEDED REPAIR, ONCE…