2019 Lexus IS 350: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
2 distinct recall campaigns
Not available median reported failure mileage
Scope: 2019 model year. Data updated: . 0 complaints include usable failure mileage. View data status.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 1 |
Unknown Or Other: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 1 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 1 |
2021: 1
Pattern summary
Unknown Or Other leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11424294 · 2021-07-11 (July 11, 2021)
I was driving down highway 24 in colorado at roughly the speed limit. Out of nowhere, my sunroof shattered and glass fell into the car on to me and my passenger. Falling glass cut my passenger's arm but did not require medical attention.
Owner-reported narrative. Look up ODI 11424294 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V012000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2020-01-13 (January 13, 2020)
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
NHTSA campaign record ↗20V682000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2020-11-04 (November 4, 2020)
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
1 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Air Bags | 1617.2%ODI 10584641THERE IS A KNOWN ISSUE WITH THE VEHICLE WIRING HARNESS FOR THE 2006-2008 WIRING HARNESS RESULTING IN A FAULT WITH THE AIRBAGS. LEXUS HAS ISSUED A TECHNICAL SERVICE INFORMATION BULLETIN FOR THIS ISSUE (L-SB-0167-08) HOWEVER NO RECALLS HAVE BEEN ISSUED. THIS FAULT CAUSES THE AIRBAGS TO FAIL AND NOT DEPLOY IN THE EVENT OF AN ACCIDENT. *TR.....UPDATED 12/03/15 *BF UPDATED 8/23/2017*CN | 1324.5%ODI 10556324 · 64,000 miI WAS INVOLVED IN A CRASH WHILE DRIVING MY 2007 LEXUS IS ON FRIDAY DECEMBER 13, 2013. I REAR ENDED A TOYOTA SEQUOIA TRUCK. MY CAR SUSTAINED HEAVY DAMAGE, YET THE AIR BAGS FAILED TO DEPLOY. THE AIR BAG SENSOR AT THE FRONT BUMPER WAS DESTROYED IN THE CRASH. I HAVE NEVER HAD ANY DAMAGE TO THE VEHICLE BEFORE THIS ACCIDENT, AND NO REPAIR WORK HAS BEEN PERFORMED ON THE CAR OTHER THAN ROUTINE MAINTENANCE AND RECALL REPAIRS. *TR | 1033.3%ODI 10608231 · 56,000 miDASHBOARD HAS DEVELOPED A STICKY, SHINY APPEARANCE. DEALERSHIP HAS ACKNOWLEDGED THAT THESE MODELS HAVE THIS PROBLEM BUT WILL NOT COVER UNDER WARRANTY. THE SHINY APPEARANCE MAKES IT DIFFICULT TO SEE OUT THE WINDSHIELD IN STRONG SUNLIGHT. I FEEL THIS IS VERY UNSAFE. WILL THE AIRBAG DEPLOY PROPERLY WITH A STICKY SURFACE? *TR | 00.0%No examples available for this selection. | 675.0%ODI 10882474THESE THREE ITEMS ARE LISTED AS RE CALL HOWEVER NO ONE HAS CONTACTED THE OWNER OF THIS VEHICLE WHERE CAN WE GET THESE FIXED WE LIVE IN BETHANY BEACH DELAWARE 19930 PHONE # [XXX] OR EMAIL. [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | 240.0%ODI 10896447 · 40,000 mi"TAKATA RECALL" I WOULD LIKE TO ASK IF I CAN JUST HAVE THE AIRBAGS TAKEN OUT. IT IS RIDICULOUS TO NOT BE ABLE TO HAVE PEOPLE IN MY CAR WHILE DRIVING. HOW DO I KNOW IF IT IS SAFE FOR ME TO BE DRIVING THE VEHICLE. THE AIR BAGS SOUND LIKE THEY CAN HURT MORE THAN JUST THE PASSENGERS. I FEEL IT IS MY RIGHT TO HAVE THE BAGS TAKEN OUT AND TO DEPEND ON THE TRUSTY SEATBELT. CAN I HAVE THIS DONE AT NO CHARGE TO ME? I ALSO WANT TO KNOW WHY DID THEY USE A DIFFERENT AIRBAG MANUFACTURER FOR THE PASSENGER SIDE. WHY NOT STICK WITH ONE MANUFACTURE. … | 2100.0%ODI 10918031 · 31,000 miNO ONE HAS CONTACTED US ABOUT THIS HAZARD IT HAS BEEN A YEAR WHAT ARE THEY WAITING FOR THE CAR TO GET IN AN ACCIDENT SO THEY WON'T HAVE TO FIX IT I CAN'T SELL THE CAR BECAUSE OF THIS PROBLEM I CANT DRIVE THE CAR BECAUSE OF THIS PROBLEM WHAT AM I TO DO ???? [phone removed] | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Structure | 1819.4%ODI 10169641 · 15 miBRAND NEW LEXUS IS 350 HAD HEAVY DASH BOARD RATTLING COMPLAINT ON THE FIRST WEEK! VEHICLE WAS GIVEN TO LEXUS AND THEY HELD VEHICLE FOR FEW DAYS AND RETURNED VEHICLE. COMPLAINT RECURRED SECOND TIME AFTER A MONTH AND VEHICLE WAS AGAIN SENT TO LEXUS. LEXUS HELD VEHICLE FOR OVER A WEEK AND GAVE BACK. COMPLAINT OCCURRED THIRD TIME AND VEHICLE IS STILL AT LEXUS SERVICE STATION. HEAVY DASH RATTLING NOISE DISTRACTS DRIVER AND DIVERTS DRIVER CONCENTRATION. THIS COULD LEAD TO SERIOUS ROAD ACCIDENTS ! THIS COMPLAINT HAS TO BE INVESTIGATED TO AVOID FUTU… | 815.1%ODI 10609088 · 71,000 miTHE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS | 723.3%ODI 10585870 · 59,000 miTHE DASH IS STICKY AND REFLEX IN THE WINDSHIELD. LEXUS WILL NOT DO ANYTHING FOR ME. I ALSO HAD MY NAV SYSTEM TOUCH SCREEN FAIL. NO LEXUS HELP. *TR | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Visibility/Wiper | 1314.0%ODI 10547918 · 80,700 miREAR VIEW MIRROR INSIDE VEHICLE IS BECOMING DIFFICULT TO SEE OUT OF, ESPECIALLY AT NIGHT! ACCORDING TO LEXUS FORMS AND DEALERSHIPS, THE MIRROR IS FLAKING FROM THE INSIDE AND IF OUT OF WARRANTY WILL COST OVER $1000 TO REPAIR. I DO UNDERSTAND NORMAL WEAR AND TEAR ON A VEHICLE, HOWEVER, THIS IS CLEARLY A POORLY MADE PART AND MANY OTHER INDIVIDUALS HAVE HAD THIS EXACT SAME ISSUE. I FEEL IT IS A THE DEALERS COST FOR THE PART AND REPLACEMENT WHEN IT IS A SAFETY ISSUE OF THE CAR, REGARDLESS IF THE VEHICLE IS OUT OF WARRANTY. I DO NOT HAVE EXPENDABLE M… | 47.5%ODI 10609088 · 71,000 miTHE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS | 26.7%ODI 10619364 · 80,000 miMELTING DASHBOARD. MELTED MATERIAL IS CAUSING GLARE ON WINDSHIELD THAT IS IN DIRECT EYESIGHT. OCCASIONALLY IMPAIRS ROAD VIEW. *TR | 00.0%No examples available for this selection. | 112.5%ODI 10882474THESE THREE ITEMS ARE LISTED AS RE CALL HOWEVER NO ONE HAS CONTACTED THE OWNER OF THIS VEHICLE WHERE CAN WE GET THESE FIXED WE LIVE IN BETHANY BEACH DELAWARE 19930 PHONE # [XXX] OR EMAIL. [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 214.3%ODI 11150197 · 39,560 miWHILE DRIVING IN THE RAIN MY WINDSHIELD WIPERS SUDDENLY STOPPED WORKING. THE WIPERS 'FROZE' IN THE UP POSITION. I HAD TO WORK THE WIPER CONTROL INSIDE THE CAR 6-10 TIMES TO GET THE WIPERS TO WORK AGAIN. AFTER A FEW MINUTES OF DRIVING THE WIPERS STOPPED WORKING AGAIN. THE WIPERS ONLY WORKED INTERMITTENTLY AND ONLY IF I KEPT WORKING THE SWITCH. I TOOK THE VEHICLE TO THE LOCAL LEXUS DEALERSHIP AND THE VEHICLE WAS DIAGNOSED AS HAVING "WIPER RELAYS SHORTING" CAUSING THE WIPERS NOT TO WORK. | 125.0%ODI 11122862 · 25,411 miMY CAR WAS IN PARKING STRUCTURE WHEN I WALKED OUT TO MY CAR FOR LUNCH, OPENED CAR DOOR AND NOTICED GLASS SHARDS ON CENTER CONSOLE. LOOKED UP AT SUNROOF TO FIND THAT IT WAS COMPLETELY SHATTERED. LOOKED OVER VEHICLE TO SEE IF SOME OBJECT HAD FALLEN ON TOP OF VEHICLE, BUT AFTER NOTICING THAT GLASS SUNROOF WAS INTACT & BUBBLED UPWARD, IT BECAME CLEAR THAT GLASS HAD SHATTERED (I.E IMPLODED) FROM WITHIN THE VEHICLE. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Engine | 1111.8%ODI 10554667 · 48,000 miTHE CAR LIKE MANY PUSH BUTTON START CARS REQUIRES THAT YOU STEP ON THE BRAKE PEDAL WHEN STARTING, BUT THE CAR WILL NOT START SOMETIMES AND/OR REQUIRES A LOT OF FORCE ON THE BRAKE PEDAL TO START THE CAR WHICH IS APPARENTLY DUE TO THE BRAKE BOOSTER GOING BAD. THIS HAS BEEN HAPPENING INTERMITTENTLY OVER THE COURSE OF THE YEAR OR ABOUT 9000 MILES. I TOOK THE CAR TO THE LEXUS DEALER AND TOLD THEM WHAT I THOUGHT WAS WRONG BECAUSE IF YOU GOOGLE "LEXUS IS350 BRAKE PEDAL HARD" OR "LEXUS NOT STARTING" YOU WILL SEE THAT MANY PEOPLE HAVE THIS SAME EXACT PR… | 611.3%ODI 10849800TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 13V395000 (ENGINE), 13V030000 (VISIBILITY/WIPER), 11V029000 (FUEL SYSTEM, GASOLINE), AND 10V309000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. | 00.0%No examples available for this selection. | 133.3%ODI 10785628TL* THE CONTACT OWNS A 2009 LEXUS IS 350. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE OIL ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN ON A SECOND OCCASION TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CARBON BUILD UP WAS CAUSING EXCESSIVE OIL CONSUMPTION AND THE DIRECT FUEL EJECTION TECHNOLOGY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. | 112.5%ODI 10553057 · 42,000 miTL* THE CONTACT OWNS A 2010 LEXUS IS350. THE CONTACT STATED THAT UPON STARTING THE IGNITION, AN ABNORMAL KNOCKING NOISE WAS HEARD FROM OUTSIDE THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OR REPAIRS. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE). THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL UNTIL JANUARY 2013 BECAUSE OF A MASSIVE WAITING LIST. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. | 240.0%ODI 10578909 · 17,000 miON MARCH 11,2014, I STOPPED MY CAR AT THE STOP LIGHT BEHIND ANOTHER CAR. MY CAR'S ENGINE SUDDENLY STARTED REV UP. I APPLIED THE BRAKE AS MUCH AS I CAN. BUY MY CAR STARTED TO MOVE AND HIT THE BACK OF THE CAR STOPPED IN FRONT OF MY CAR. SUDDEN UNINTENDED ACCELERATION. *TR | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Structure:Body | 1111.8%ODI 10550473 · 75,000 miTL* THE CONTACT OWNS 2006 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD NEAR THE WINDSHIELD AND ALL OF THE DOOR PANELS HAVE MELTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 75000. | 47.5%ODI 10542005 · 59,000 miTL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE PLASTIC COMPONENTS OF THE DOOR PANELS AND DASHBOARD BEGAN TO SLOWLY MELT OVER THE COURSE OF TIME, EXPOSING A SHINY COAT THAT BLINDED THE CONTACT WHEN THE SUNLIGHT WOULD REFLECT FROM THE COATING. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE DOOR PANELS AND THE DASHBOARD WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 63,957… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 112.5%ODI 10499316 · 35,000 miI WAS DRIVING ON THE FREEWAY AT 65 MILES PER HOUR WHEN THE SIDE VIEW MIRROR ON THE PASSENGER SIDE CAME LOOSE AND WAS DANGLING BACK AND FORTH. ABOUT A WEEK LATER THE SAME THING HAPPENED TO THE SIDE VIEW MIRROR ON THE DRIVERS SIDE. THE MIRRORS WERE NEVER HIT OR IN AN ACCIDENT. I HAVE A LEXUS IS350 2010. *TR | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Unknown Or Other | 33.2%ODI 10608470WHEN I FIRST RECEIVED MY IS I NOTICED THAT MY DASH WAS SOMEWHAT STICKY/TACKY AND OVERTIME I BEGAN TO SHINY/STICKY DASH CAUSES A SAFETY ISSUE WITH GLARE ON THE WINDSHIELD WHILE DRIVING AND A DEGRADED DASH CAN RESULT IN POSSIBLE DEGRADATION TO THE PASSENGER FRONT AIR BAG BECAUSE THE CRACKS FROM THE DASH COULD POTENTIALLY SET OFF THE AIRBAGS PREMATURELY. *JS | 611.3%ODI 10609088 · 71,000 miTHE MANUFACTURER NEEDS TO RECALL THE DASHBOARD IN THESE VEHICLES, THEY BECOME VERY SHINY AND STICKY IN THE HEAT AND CAUSES EXTREME GLARE WHILE DRIVING. I AM WORRIED ABOUT HOW THE VEHICLE SAFETY WILL BE AFFECTED BY SUCH A STICKY SURFACE COVERING THE AIR BAGS. LEXUS DEALERSHIP WAS OF NO HELP, THIS NEEDS TO BE A RECALL! *JS | 310.0%ODI 10320852S10 APPROPRIATE HANDLING RE DISAPPOINTED WITH TOYOTA SUDDEN UNINTENDED ACCELERATION PROBLEMS FM OWNER OF 2008 LEXUS IS 350. *TGW THE CONSUMER HAS CONCERNS REGARDING THE SUDDEN ACCELERATION RECALL AND WOULD LIKE LEXUS/TOYOTA TO BUY THE VEHICLE BACK. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 214.3%ODI 10648419 · 650 miI BOUGHT A BRAND NEW 2014 IS 350 F SPORT ON AUGUST 29, 2014. ON OR ABOUT SEPTEMBER 17, 2014 AS I WAS DRIVING HOME, SOMETHING HIT MY WINDSHIELD AND WITHIN 24 HOURS THE CRACK HAD SPREAD DEMANDING REPLACEMENT. I PAID $1800. TO REPLACE WITH LEXUS CERTIFIED WINDSHIELD AROUND THE 1ST OF OCTOBER. ON OCTOBER 10, 2014 AS I WAS TRAVELLING HOME I HEARD A SLIGHT TAP. BY NOON ON SATURDAY, THE CRACK WAS BEYOND REPAIR. I HAVE HAD THIS NEW CAR LESS THAT 2 MONTHS AND I AM HAVING TO REPLACE ITS WINDSHIELD FOR THE SECOND TIME. I HAVEN'T EVEN RECEIVED THE NEW LICE… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 1100.0%ODI 11424294I was driving down highway 24 in colorado at roughly the speed limit. Out of nowhere, my sunroof shattered and glass fell into the car on to me and my passenger. Falling glass cut my passenger's arm but did not require medical attention. | 1100.0%ODI 11319140 · 400 miTHE DASHBOARD OF MY 2020 IS350 THAT I HAVE HAD FOR LESS THAN A MONTH IS ALREADY SCUFFED. I WAS SIMPLY TRYING TO SWIPE A PIECE OF HAIR OFF OF THE DASH AND IT LEFT A SCUFF ON THE DASHBOARD THAT WILL NOT COME OUT. I AM DEVASTATED AS I SPENT $50,000 ON THIS CAR AND HAVE ALWAYS TAKEN IMMACULATE CARE OF MY VEHICLES; HOWEVER, SIMPLY WIPING THE DASH HAS CAUSED IRREVERSIBLE SCUFFS. AFTER RESEARCHING THIS ISSUE, I DO SEE HUNDREDS OF OTHER LEXUS OWNERS HAVING THIS SAME ISSUE. IS THERE AN EXISTING RECALL FOR THIS THAT CAN BE EXTENDED INTO THE 2020S? I HAVE… |
| Vehicle Speed Control | 33.2%ODI 10319055 · 37,000 miINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I OWN A 2006 LEXUS IS 350. I HAVE HAD TWO INCIDENTS OF "UNATTENDED ACCELERATION" BUT WAS FORTUNATE THAT BOTH OCCURRED ON THE FREEWAY AND I WAS ABLE TO GET THE VEHICLE TO STOP ACCELERATING. MY QUESTION IS THIS; I RECEIVED A NOTICE FROM LEXUS, ABOUT SIX MONTHS AGO, THAT THERE WAS A PROBLEM WITH THE VEHICLE; HOWEVER THEY WERE GOING TO LET ME KNOW WHEN THEY HAD A FIX FOR THE PROBLEM. I'VE CALLED SEVERAL TIMES, THE LAST TIME WAS THIS WEEK 3-9-10, AND W… | 47.5%ODI 10313992 · 56,000 miINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) APPROXIMATELY 1ST WEEK OF JANUARY, 2010, AUTO DEMONSTRATED SEVERAL PERIODS OF IDLING ROUGH WHILE STOPPED AT TRAFFIC LIGHTS OR STOP SIGNS. BEGINNING OF 2ND WEEK OF JANUARY, 2010, I WAS DRIVING MY AUTO ON A COLD, DRY DAY AND STOPPED AT STOP SIGN AND STOPPED AT TRAFFIC LIGHT AND AUTO DEMONSTRATED 2 EPISODES OF UNINTENDED EXCESSIVE ACCELERATION LASTING APPROXIMATELY 1-3 SECONDS, THEN IMMEDIATELY DEMONSTRATED APPROXIMATELY 30 SECONDS OF UNINTENDED ACCELE… | 516.7%ODI 10319027 · 3,894 miAS I WAS PARKING MY LEXUS IN A PARKING LOT, THE CAR SUDDENLY SHOT FORWARD, MOVING OVER THE PARKING CEMENT BARRIER AND CRASHING INTO A WALL. THE CAR WAS REPAIRED. AFTER I RECEIVED THE RECALL NOTICE FROM TOYOTA RELATING TO THE FLOOR MAT ISSUE, I MADE SURE THE FLOOR MATS WERE PROPERLY ATTACHED. THIS HAPPENED ONLY ONCE. I BELIEVE THAT THE ACCIDENT WAS CAUSED BY THE FLOOR MAT SLIDING AND PUSHING ON THE ACCELERATOR. *TR | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 240.0%ODI 10578909 · 17,000 miON MARCH 11,2014, I STOPPED MY CAR AT THE STOP LIGHT BEHIND ANOTHER CAR. MY CAR'S ENGINE SUDDENLY STARTED REV UP. I APPLIED THE BRAKE AS MUCH AS I CAN. BUY MY CAR STARTED TO MOVE AND HIT THE BACK OF THE CAR STOPPED IN FRONT OF MY CAR. SUDDEN UNINTENDED ACCELERATION. *TR | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 150.0%ODI 11222837 · 130 miWHILE DRIVING DOWN ON I-90 WEST GOING TO BUFFALO NY COMING FROM BOSTON MA I ENCOUNTERED ANOTHER DRIVER IN THE LEFT LANE THAT WAS GOING EXTREMELY SLOW I TRIED TO ACCELERATE MY LEXUS EQUIPPED WITH PRE-COLLISION SYSTEM (PCS) AND THE VEHICLE STARTED BEEPING AT ME DETECTING THAT I WAS GOING PRETTY FAST ONTO THE PERSON IN FRONT OF ME, MY IDEA BEHIND DOING SUCH MANEUVER WAS TO PASS THE PERSON IN MY RIGHT HAND AND THEN GET OFF THE LEFT LANE OF THE HIGHWAY SO CAN GET OFF THE BACK OF THE SLOW PERSON, AFTER BEEPING SEVERAL TIME FOR SPLITS OF SECONDS I GO… | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Electrical System | 44.3%ODI 10554667 · 48,000 miTHE CAR LIKE MANY PUSH BUTTON START CARS REQUIRES THAT YOU STEP ON THE BRAKE PEDAL WHEN STARTING, BUT THE CAR WILL NOT START SOMETIMES AND/OR REQUIRES A LOT OF FORCE ON THE BRAKE PEDAL TO START THE CAR WHICH IS APPARENTLY DUE TO THE BRAKE BOOSTER GOING BAD. THIS HAS BEEN HAPPENING INTERMITTENTLY OVER THE COURSE OF THE YEAR OR ABOUT 9000 MILES. I TOOK THE CAR TO THE LEXUS DEALER AND TOLD THEM WHAT I THOUGHT WAS WRONG BECAUSE IF YOU GOOGLE "LEXUS IS350 BRAKE PEDAL HARD" OR "LEXUS NOT STARTING" YOU WILL SEE THAT MANY PEOPLE HAVE THIS SAME EXACT PR… | 47.5%ODI 10377301 · 55,000 miMY CAR, LEXUS IS 350, HAS A CONDENSATION PROBLEM INSIDE THE HEADLIGHT HOUSING ON BOTH SIDES. I BOUGHT THE CAR APPROXIMATELY A YEAR AGO. THE PROBLEM FIRST OCCURRED TO MY CAR ABOUT 2 WEEKS AGO. ONE OF THE HEADLIGHTS ARE PERMANENTLY OUT. BECAUSE OF THE WATER, NOT ONLY THE HEADLIGHT BUT BALLAST AND THE ECU ARE FAILED TO OPERATE PROPERLY. IT IS A MANUFACTURER DEFECT AS EVEN THE DEALERSHIP AND THE LEXUS CUSTOMER SATISFACTION CENTER ADMITTED. HOWEVER, LEXUS REFUSED TO PROVIDE THE FULL SERVICE. THEY OFFERED TO PROVIDE $1,000 WHEN THE TOTAL FIXING COST … | 310.0%ODI 10780137 · 45,700 miTL* THE CONTACT OWNS A 2008 LEXUS IS 350. WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 45,700. | 133.3%ODI 11187164 · 94,000 miDRIVING DOWN THE HIGHWAY, ENGINE EXPELLED SMOKE AD STALLED TO STOP, CHECK ENGINE LIGHT CAME ON, STARTED IT UP WENT UP TO THE LIGHT STOPPED, PULLED THROUGH AND TURNED BACK AROUND, CAME BACK THREW LIGHT HEADING TOWARD MECHANICS, STALLED OUT AGAIN WITH A COUPLE OF PUFFS OF SMOKE BEHIND IT, CALLED MECHANIC, HE ASKED TO DRIVE IT IN, WOULDN,T START, SO HAD TOW TRUCK TOW A FEW MILES TO MECHANIC. AFTER MECHANIC CHECKED IT, I WAS TOLD ENGINE BLEW AD BOTH LEXUS PHONE NUMBERS TOLD ME IT WAS OUT OF WARRANTY AT 94,,000 MILES | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 17.1%ODI 114652292014 Lexus IS350 Destination Assist and Safety Connect stopped working. Lexus tech support has no clue on how to resolve this problem. They are telling customers to go to the dealership. This puts those in need of assistance or emergency that the SOS function of the vehicle to become nonresponsive. Including location of a accident or collision notification. | 125.0%ODI 11354829 · 145,000 miI HAD BEEN HAVING MY 2 FRONT DOOR LOCKS WORKING PROPERLY ON AND OFF. JUST RECENTLY BOTH DOORS WILL NOT LOCK OR UNLOCK USING BUTTONS INSIDE OR ON THE KEY FOB. IT SEEMS TO BE A HUGE PROBLEM WITH TOYOTA AND LEXUS. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 0UnavailableNo examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| No usable records for this analysis. | ||||
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2019: 1 complaints · 2020: 1 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2019 | 0 | 0 | 1 |
| 2020 | 1 | 1 | 1 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 1 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Unknown Or Other |
|---|---|
| Unknown Or Other | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.