| Service Brakes | 1728.8%ODI 10512950 · 43,000 mi2009 MAZDA CX-9 - ON 5/19/2013 THE BRAKES WERE FINE. THE MORNING OF THE 20TH MY WIFE RETURNED HOME FROM WORK, AND SAID SHE HEARD A HISSING NOISE FROM THE BRAKES. I DROVE THE CAR TO WORK LATER THAT DAY AND NOTICED THE HISSING SOUND. I ALSO NOTICED THAT THE BRAKE PEDAL FELT NORMAL AT FIRST THEN BEGAN TO GET HARD AND THE CAR COULD BARLEY STOP. *TR Look up ODI 10512950 at NHTSA ↗ | 7345.1%ODI 10471567 · 50,000 miTL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS A DELAY IN STOPPING DISTANCE ONCE THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT HE HAD TO DEPRESS THE BRAKES REPEATEDLY IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VACUUM BOOSTER AND MASTER CYLINDER WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT… Look up ODI 10471567 at NHTSA ↗ | 9757.1%ODI 10487938 · 55,002 miPOWER BRAKE BOOSTER FAILURE. *TR Look up ODI 10487938 at NHTSA ↗ | 13962.9%ODI 10493756 · 15,049 miI HAD AN INCIDENT YESTERDAY RESULTING IN A MINOR COLLISION. MY ACCELERATOR STUCK, MY ENGINE KEPT REVVING, AND I COULD NOT STOP. I KEPT APPLYING THE BRAKES BUT IT FELT AS IF EVERYTHING LOCKED UP. I REARENDED THE PERSON IN FRONT OF ME NO DAMAGE TO THEIR CAR AND ONLY MINOR TO MINE. I AM NOW AFRAID TO DRIVE THE VEHICLE. MY HUSBAND CONTACTED THE DEALERSHIP AND THEY ARE WAITING TO HEAR BACK FROM MAZDA CORPORATE. *TR Look up ODI 10493756 at NHTSA ↗ | 1623.5%ODI 10595603 · 21,000 miWHILE DRIVING MY 2013 CX9 I NOTICED THE BRAKES REQUIRED EXTREME FORCE TO ENGAGE AND I HEARD A HISSING SOUND WHEN I ENGAGED MY BRAKES. SINCE I HAD THE SAME ISSUE WITH THE BRAKES ON MY 2010 MODEL, I IMMEDIATELY CONTACTED THE DEALERSHIP WHERE THEY ARE CURRENTLY REPAIRING THE BRAKES UNDER WARRANTY. *TR Look up ODI 10595603 at NHTSA ↗ | 916.7%ODI 10822425 · 11,000 miTHIS IS A MAZDA CX9 2014 AWD. I NEEDED TO STOP QUICKLY ON A CITY STREET IN MODERATE TRAFFIC AT 3:00PM. I WAS TRAVELING ABOUT 25 MPR NORTH IN THE INSIDE LANE ON A DRY ROAD. I PUSHED DOWN ON THE BRAKE PEDAL HARD AND THE CAR DID NOT SLOW DOWN BUT, CONTINUED ON UNTIL IT IMPACTED WITH THE CAR IN FRONT. THE AIR BAG DID NOT DEPLOY AND THERE WERE NO PHYSICAL INJURIES TO DRIVERS OF EITHER INVOLVED VEHICLES. THE DAMAGE TO MY CAR IS ESTIMATED TO BE OVER $2000.00 DOLLARS. I HAD PREVIOUSLY TAKEN THIS CAR IN TO THE MAZDA DEALER HERE IN TEMECULA, CA LAST … Look up ODI 10822425 at NHTSA ↗ | 38.6%ODI 10851060 · 8,400 miWE HAVE 2015 MAZDA CX-9 WITH 8400 MILES THAT HAS A LEAK ON THE BREAK MASTER CYLINDER. WHICH THE DEALERSHIP WAS DENYING TO BE A LEAK BECAUSE THEY SAW AN OLD DRY DEBRIS ON TOP OF THE FLUID DEPOT. BUT HAVE IT CHECKED TO AN OUTSIDE MECHANIC BECAUSE WE'VE BEEN HAVING A SHIMMY PROBLEM WHEN BRAKING FOR MOTHS AND THEY STILL CAN'T FIGURE AS TO WHAT IS WRONG WITH OUR VEHICLE. ALL THEY ARE SAYING IS THEY CANNOT DUPLICATE THE PROBLEM THAT I AM SAYING. TO CUT THE LONG STORY SHORT WE BROUGHT OUR VEHICLE TO THEIR SERVICE AGAIN TO FIX THE BREAK FLUID LEAK… Look up ODI 10851060 at NHTSA ↗ | 1110.5%ODI 10954069 · 9,102 miONE MILE FROM HOME THE SMART BRAKE SYSTEM MALFUNCTION & FRONT RADAR SYSTEM MALFUNCTION WAS DISPLAYED. CAR WAS SHAKING AND ACTING AS IF THE EMERGENCY BRAKE WAS ACTIVE WHILE THE CAR WAS IN MOTION. CAR WAS SLOW TO ACCELERATE. HAD I BEEN ON THE INTERSTATE I COULD HAVE BEEN REAR-ENDED. PULLED OVER TO TURN THE CAR OFF AND BACK ON. CAR WAS OKAY THE REMAINDER OF MY 20 MILE DRIVE. Look up ODI 10954069 at NHTSA ↗ | 00.0%No examples available for this selection. | 118.6%ODI 11296784 · 35,000 miI WAS PULLING INTO A PARKING SPOT IN THE UPPER PARKING LOT AT WORK. I STEPPED ON THE BRAKE PEDAL SO THAT I COULD STOP AND PARK BUT THE PEDAL WAS HARD AND HAD NO GIVE. THE CAR CONTINUED TO ROLL FORWARD OVER A CURB AND PARTLY DOWN A SMALL SET OF STAIRS THAT GO FROM THE UPPER PARKING LOT TO THE LOWER PARKING LOT. THE CAR STOPPED WHEN IT HIT A METAL RAILING AND I SHIFTED THE CAR INTO PARK. Look up ODI 11296784 at NHTSA ↗ | 23.8%ODI 11513294I was driving down the street with my foot in the gas going about 35mph. No cars in front or behind me. All of the sudden my car brakes for no reason. It was a hard brake. My foot was on the gas pedal when this happened. Then a bunch of warnings displayed on my screen: forward smart city brake malfunction, front camera sensor system malfunction, brake override system malfunction and smart brake malfunction. My check engine light, traction control light and parking brake light also came on. This was extremely dangerous and could have caused an a… Look up ODI 11513294 at NHTSA ↗ | 210.5%ODI 11658142I've had it repaired for over 30+ times. I'm tired of the car not being fixed. The last visit I was told maybe its the way I drive. Look up ODI 11658142 at NHTSA ↗ | 410.3%ODI 11397703 · 4,000 miAS I WAS DRIVING DOWNHILL WITH MINIMAL SNOW ON THE GROUND, I TAPPED MY BRAKES ABOUT 7 TIMES BEFORE THEY LOCKED UP. I WENT TO TURN TO STAY ON THE ROAD AND THE STEERING WHEEL WOULDN'T BUDGE CAUSING ME TO GO OFF THE ROAD, INTO AN EMBANKMENT. VEHICLE WAS GOING ABOUT 5-10MPH WHEN THIS OCCURED ON A CITY STREET. Look up ODI 11397703 at NHTSA ↗ | 110.0%ODI 11633972My wife has a cold. She picked it up during several uncomfortable hours in the emergency room. Our driveway is on a bit of a slope. She stopped the car, put it in park (she thought), turned off the engine, and got out. Something in the dashboard compartment had blocked the shift lever and the car was actually in reverse. It started rolling backwards down the driveway. She grabbed it and tugged with all her might and actually succeeded in stopping it when it got to the street. She managed to prevent our car from rolling into our neighbor's paral… Look up ODI 11633972 at NHTSA ↗ | 216.7%ODI 11665696I brought my vehicle in on 2/22/25 for a brake issue. I had to pump the brakes every time before I stopped to get the brake pedal to work. If I just hit the brakes the pedal would go almost to the floor. Greico Mazda has attempted 4 times to fix this issue with no success and has had my car in their shop for 4 months. I am now waiting for a Mazda rep to "fly in" to look at the car. They have replaced multiple parts on the car. I no longer feel safe driving this vehicle and have limited faith in Mazda to correct the problem. Look up ODI 11665696 at NHTSA ↗ |
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| Engine | 46.8%ODI 10588295 · 73,687 miI WAS IN THE PARKING LOT LOOKING FOR A SPACE WHEN THE ENGINE SUDDENLY SHUT OFF! RADIO WAS STILL ON. I HAD ABSOLUTELY NO CONTROL ON THE VEHICLE EXCEPT FOR "GLIDING" TO THE PARKING SPOT AHEAD OF ME AND BRAKING. ONCE PARKED I TURNED THE IGNITION KEY ON OFF, TOOK IT OUT, RE-INSERTED THE KEY AND RESTARTED THE CAR. THE CAR RESPONDED NORMALLY. AS A TEST, I BACKED OUT OF THE STALL AND PARKED IN ANOTHER ONE WITHOUT ANY PROBLEM. 2 HOURS LATER THE CAR STARTED WITHOUT ANY PROBLEM. *TR Look up ODI 10588295 at NHTSA ↗ | 1710.5%ODI 10486728 · 38,409 miTICKING NOISE WAS HEARD AS I ACCELERATED THE VEHICLE AND AS LEFT TURNS WHERE MADE. THE TICKING NOISE WAS LOUDER WHEN THE ENGINE WAS COLD. MAZDA RECOMMENDED TO REPLACE ENGINE IMMEDIATELY WITHOUT FURTHER INSPECTION. WHEN I ASKED WHAT WAS WRONG WITH THE VEHICLE MAZDA SAID SLUDGE WAS FOUND ON THE DIPSTICK. THEY BLAMED ME THE CONSUMER AND MAZDA WOULD NOT HONOR MY EXTENDED WARRANTY WHICH I PURCHASED THOUGH THEM AT THE TIME OF MY INITIAL PURCHASED OF THE VEHICLE. *TR Look up ODI 10486728 at NHTSA ↗ | 158.8%ODI 10658607 · 30,345 miWHILE DRIVING ON INTERSTATE 77, NORTH BOUND, AT 55MPH, OTHER MOTORISTS INFORMED ME THAT MY CAR WAS ON FIRE UNDERNEATH. THERE WERE NO DASHBOARD WARNING LIGHTS OR SIGNALS THAT CAME ON IT LIGHT UP AS A WARNING SIGN. I PULLED OVER TO THE SIDE OF THE ROAD, THE FIRE DEPARTMENT AND SHERIFF'S OFFICE PUT OUT THE FIRE AND THE CAR WAS TOWED. THE CAR IS QUITE NEW AND WITH VERY LOW MILEAGE. WELL MAINTAINED CAR. NO RECENT WORK OTHER THAN REGULAR OIL CHANGE. MAZDA DENIES ANY PROBLEMS WITH THIS CAR. *TR Look up ODI 10658607 at NHTSA ↗ | 2511.3%ODI 10493756 · 15,049 miI HAD AN INCIDENT YESTERDAY RESULTING IN A MINOR COLLISION. MY ACCELERATOR STUCK, MY ENGINE KEPT REVVING, AND I COULD NOT STOP. I KEPT APPLYING THE BRAKES BUT IT FELT AS IF EVERYTHING LOCKED UP. I REARENDED THE PERSON IN FRONT OF ME NO DAMAGE TO THEIR CAR AND ONLY MINOR TO MINE. I AM NOW AFRAID TO DRIVE THE VEHICLE. MY HUSBAND CONTACTED THE DEALERSHIP AND THEY ARE WAITING TO HEAR BACK FROM MAZDA CORPORATE. *TR Look up ODI 10493756 at NHTSA ↗ | 1725.0%ODI 11151624 · 79,900 miTHE VEHICLE WAS BEING DRIVEN AT THE TIME ON A BUSY CITY STREET. WE NOTICED SOME NOISES WHICH WAS SOUNDING LIKE METAL CLANKING. THIS BECAME LOUDER IMMEDIATELY IN THE SPAN OF 5MINS AND THE TEMPERATURE SENSOR WENT OFF ON THE DASHBOARD. THE VEHICLE WAS BECOMING UNRESPONSIVE TO BRAKES IN THE MIDDLE OF COMMUTE TRAFFIC. LUCKILY WE GOT THE VEHICLE STOPPED ON THE SIDE OF THE SHOULDER WITHOUT ANY INJURIES TO ANYONE. UPON GETTING THE VEHICLE CHECKED BY A ASE CERTIFIED MECHANIC, IT WAS DIAGNOSED THAT THE INTERNAL WATER PUMP (SUGGESTED AS A BAD DESIGN BY TH… Look up ODI 11151624 at NHTSA ↗ | 1935.2%ODI 10929876I STARTED MY CAR AT HOME TO ALLOW IT TO WARM UP WHILE I GOT THE KIDS READY FOR SCHOOL. MY CARS STARTS WITH KEYFOB (NO KEY) ONCE WE WAS ALL READY WE LEFT HOME TO GO TO SCHOOL. I PROCEEDED TO DRIVE MY CAR TO THE SCHOOL (WITHOUT THE KEYS, APPARENTLY I LEFT THEM ON THE TABLE AND FORGOT TO GRAB THEM) WE ARRIVED AT THE SCHOOL. I PARKED, TURNED THE CAR OFF AND ENTERED THE BUILDING. WHEN I RETURNED TO LEAVE, I WAS UNABLE TO SINCE I DID NOT HAVE MY CAR KEYS. MY MAZDA CX9 WILL SHIFT INTO GEAR AND DRIVE WITHOUT THE FOB WITHIN PROXIMITY TO THE VE… Look up ODI 10929876 at NHTSA ↗ | 1748.6%ODI 10845656 · 7,800 miWE BOUGHT THIS VEHICLE IN JUNE OF 2015 AND ABOUT 2 OR 3 MOTHS AFTER I NOTICED THAT THE REAR DRIVER SIDE ROTOR HAD A DEEP SCRATCH ON IT. THEY FIXED IT BY SANDING THE ROTOR INSTED OF REPLACING THE ROTOR. NEXT TIME I BROUGHT WAS AN OIL LEAK ON THE FRONT SIDE OF THE MOTOR ABOUT 4000MILES. THEY SAID THAT THE OIL FILTER IS LOOSED. SO ME AND MY WIFE WENT HOME HAVING SOME PIECEOF MIND THAT I BROUGHT THE CAR TO A DEALERSHIP AND THEY WILL DO THE RIGHT THING. BUT AT 7000 MILES I BROUGHT OUR VEHICLE FOR FIRST OIL CHANGE AND TOLD THEM THERES A SCREECHING SO… Look up ODI 10845656 at NHTSA ↗ | 6662.9%ODI 11057465 · 24,000 miIMMEDIATELY UPON MAKING A SHARP RIGHT TURN INTO A PARKING SPOT, THE CAR SUDDENLY ACCELERATED AT A VERY FAST PACE WITHOUT ME PUSHING THE GAS PEDAL. MY IMMEDIATE REACTION WAS TO PRESS ON THE BRAKE, BUT IT DID NOT STOP. THE CAR SLAMMED INTO A PLANTER IN FRONT OF ME. THE CAR MOVED SO QUICKLY THAT IT WAS LODGED INTO THE BUSHES AND HAD TO BE PULLED OUT BY A TOW TRUCK. I IMMEDIATELY CALLED THE DEALER SERVICE DEPARTMENT AND TOLD THEM WHAT HAPPENED. THE SERVICE MANAGER'S IMMEDIATE REACTION WAS TO SCOFF AT THE IDEA THAT THE CAR ACCELERATED ON IT'S OWN.… Look up ODI 11057465 at NHTSA ↗ | 4370.5%ODI 114442582017 Mazda CX 9 signature engine failure at 89,000 miles. July 2021 check engine light came on, this was three months prior to failure. Was told it was a known computer issue and was charged over $200 to fix. November 2021 car started running hot while driving down the road. Red thermostat came on while driving. Was able to get the vehicle to the Mazda dealer that has done routine service on the vehicle. Was told it needed a new engine. Called Mazda customer service and was told it is a known issue with the turbo charge engine. This is a saf… Look up ODI 11444258 at NHTSA ↗ | 7659.4%ODI 11232824 · 11,000 miI WAS WAITING IN A STATIONARY POSITION, AT A RED LIGHT, BEHIND SOME OTHER VEHICLES, WITH MY FOOT ON THE BRAKE PEDAL. ALL OF A SUDDEN, THE VEHICLE STARTED TO LURCH FORWARD AS IF SOMEONE HAD STEPPED HARD ON THE GAS PEDAL! I WAS STRUGGLING TO KEEP THE CAR STILL BY DEPRESSING THE BRAKE PEDAL HARDER, BUT IT WOULDN'T STOP THE CAR. I HAD TO PUT IT IN PARK AND TURN OFF THE ENGINE TO STOP THE FORWARD THRUST OF THE VEHICLE. Look up ODI 11232824 at NHTSA ↗ | 2343.4%ODI 11428967 · 25,000 miThe contact owns a 2019 Mazda CX-9. The contact stated while driving 15 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000. Look up ODI 11428967 at NHTSA ↗ | 526.3%ODI 11307114 · 2,200 miTHE MAZDA CX-9 UNCOMMANDED ENGINE ACCELERATION REPORTED HEREIN DID NOT RESULT IN ANY DAMAGE PRIMARILY BECAUSE IT COMMENCED SEVERAL SECONDS AFTER I BEGAN LIGHT BRAKING WHILE APPROACHING A RED TRAFFIC LIGHT. MY IMMEDIATE RESPONSE WAS TO INCREASE BRAKE PRESSURE; THERE WAS NO NEED FOR ME TO MOVE MY LEG OTHER THAN PRESSING HARDER WITH MY FOOT. MY FOOT HAD BEEN OFF THE ACCELERATOR FOR MANY SECONDS WHILE ALLOWING THE CAR TO SLOWLY DECELERATE WHILE COASTING TOWARD TRAFFIC STOPPED AT A RED LIGHT. WITHIN TWO SECONDS OF COMMENCEMENT OF UNCOMMANDED ENGIN… Look up ODI 11307114 at NHTSA ↗ | 2051.3%ODI 11468396I purchased this vehicle June 5 2021. The vehicle has approximately 9150 miles at this time. I changed the oil the first time at 3222 miles just because it was new and I wanted to have a starting point on oil changes. The car has an app you load on your cell phone for messages. The first time I received a massage that the engine was low of oil was around 6700 miles. I checked it and it was low with at the add oil mark with 3500 miles driven. I received a second message from the app stating the oil was low. Again, I checked the oil and it was to… Look up ODI 11468396 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Power Train | 610.2%ODI 10777903WHEN I BOUGHT THE CAR I NOTED WITH THE DEALERSHIP THAT THE FRONT, WHEELS WHERE SQUEALING AND SKIRTING AS YOU TURN THE CORNER AT LOW SPEED, THEY SEEM TO WEAR QUICKLY AS WELL SINCE I'VE OWNED THE VEHICLE (2012) AND HAVE HAD THEM REPLACED TWICE AND REALIGNED, ALSO THE FOLLOWING YEAR AFTER PURCHASING THE CAR, WHEN IT SNOWED FREQUENTLY, THE ABS LIGHT STAYED ON CONSTANTLY AND SEEMED TO FEEL REALLY GRITTY WHILE PUMPING THE BREAKS IN THE SNOW, CAUSING THE CAR NOT TO BREAK EVEN AT LOW SPEEDS, THERE IS A RATTLING EVERY ONCE IN A WHILE THAT BECAME ASSOCIA… Look up ODI 10777903 at NHTSA ↗ | 2113.0%ODI 10492189 · 98,000 miTELL US WHAT HAPPENED: TRANSFER CASE IS BAD. DEALER SAYS THIS IS A KNOWN PROBLEM AND THAT MAZDA HAS THIS ISSUE WITH CARS DIRECTLY FROM THE FACTORY. KNOWN ISSUES SHOULD BE RECALLED! I BRING MY VEHICLE IN FOR REGULAR MAINTENANCE, I SHOULD NOT HAVE TO BREAK DOWN WITH CHILDREN IN THE CAR FOR A PROBLEM THAT MAZDA KNOWS MY CAR HAS! THE FAILURE IS SO WIDESPREAD THERE IS A NATION WIDE SHORTAGE. *TR Look up ODI 10492189 at NHTSA ↗ | 2514.7%ODI 10516060 · 36,300 miTL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT THERE WERE FUEL FUMES INSIDE THE CABIN OF THE VEHICLE. ADDITIONALLY, THE CONTACT WAS DRIVING 20 MPH WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THAT THE TRANSFER CASE WAS CRACKED AND SEIZED. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 36,300. UPDATED 07/30/13*LJ THE DEALER REPLACED THE TRANSFER CASE. UPDATED 08/01/13 Look up ODI 10516060 at NHTSA ↗ | 188.1%ODI 10546909 · 12,000 miINCIDENT -1 TRAVELING ABOUT 45 MPH DECELERATING TO MAKE A RIGHT TURN, THE CAR STALLS OUT LEAVING ME WITH NO CONTROL OF STEERING AND LITTLE ABILITY TO BRAKE. INCIDENT 2- MAKING RIGHT TURN (DECELERATING) CAR STALLS OUT LEAVING ME WITH NO STEERING AND LITTLE BRAKING CONTROL. INCIDENT 3- PULLED UP INTO DRIVEWAY ON SLOPE. PUT THE CAR IN REVERSE TO BACK OUT, CAR STALLED OUT LEAVING ME WITH VERY LITTLE ABILITY TO BRAKE. *TR Look up ODI 10546909 at NHTSA ↗ | 57.4%ODI 10552858 · 11,000 miPURCHASED THIS CAR NEW, WENT TO HAVE OIL CHANGE AND THERE WAS OIL UNDERNEATH. THE RIGHT PION SEAL WAS OUT. HAD CAR TOWED AND I CONTACTED THE DEALERSHIP I FOUND OUT THE TRANSFER CASE IS OUT. PRIOR TO THIS I SMELLED SOMETHING LIKE BURNING OIL, BUT WHEN I CONTACTED THE DEALERSHIP I WAS TOLD IT WAS PROBABLY THE UNDERCOATING THAT IS USED TO SHIP THESE CARS OVER THE OCEAN. *TR Look up ODI 10552858 at NHTSA ↗ | 713.0%ODI 11113446 · 29,500 miWE WERE ON A CITY ROAD UPHILL AND DRIVING TO A FRIENDS HOME. OUR MAZDA CX-9 GRAND TOURING MADE A RATTLING NOISE, RELEASED A LOT OF WHITE SMOKE, AND LOST ACCELERATION. I IMMEDIATELY PULLED THE CAR ON THE SHOULDER AND A BY PASSER STOPPED HIS CAR ON OPPOSITE SHOULDER AND ANALYZED THE SITUATION AND SHOUTED MOVE YOUR FAMILY OUT AND MOVE FROM THE CAR SINCE ITS ON FIRE UNDERNEATH. WE IMMEDIATELY MOVED OUT AND BY PASSER CALLED 911. ALL THE TIME WHILE WE WAITED AND FIRE DEPARTMENT ARRIVED THE CAR WAS DRIPPING FIRE. Look up ODI 11113446 at NHTSA ↗ | 38.6%ODI 11156928THE TRANSMISSION OCCASIONALLY WOULD MAKE A CLUNK SOUND WHEN SHIFTING FROM N TO D. THIS PROBLEM HAS BEEN GOING ON SINCE THE CAR WAS BOUGHT. Look up ODI 11156928 at NHTSA ↗ | 98.6%ODI 11029996 · 1,700 miTHE PUSH BUTTON ON/OFF SWITCH DOES NOT PROTECT AGAINST TURNING THE VEHICLE OFF IF TRANSMISSION IS ACCIDENTALLY LEFT IN ANY POSITION OTHER THAN 'P'. FOR EXAMPLE ITS POSSIBLE TO PUT THE TRANSMISSION IN 'R' AND TURN THE VEHICLE OFF. FOR A BUSY PARENT (TARGET DEMOGRAPHIC OF THIS VEHICLE), THIS IS VERY DANGEROUS. IF ON AN INCLINE, THE VEHICLE WILL START ROLLING FORWARD OR BACKWARD (DEPENDING ON INCLINE/SLOPE AND R/D TRANSMISSION POSITION). THERE SHOULD BE A SAFEGUARD OR A BEEP/WARN SYSTEM TO PROTECT THE DRIVER/OCCUPANTS THIS HAPPENED TO ME ON AN … Look up ODI 11029996 at NHTSA ↗ | 46.6%ODI 11402740 · 33,500 miI BOUGHT A USED 2017 MAZDA CX-9 FROM WEST SHORE HONDA IN TAMPA IN JULY OF 2020. THEY SCREWED ME FINANCIALLY AND I'LL HANDLE THAT SEPARATELY. THERE HAS BEEN AN ONGOING ISSUE SINCE THE FIRST FEW DAYS AFTER BUYING THE CAR. I'VE COMPLAINED MULTIPLE TIMES VIA EMAIL AND PHONE. I'VE BEEN TRYING THE SERVICE DEPARTMENT COUNTLESS TIMES. THEY KEEP STATING IT'S A TIRE ISSUE. TO THE POINT THEY HAVE REPLACED THE TIRES 3 TIMES. AFTER THE SECOND TIME I HAD ALREADY DECIDED IT'S NOT TIRES. THE CAR HAS A VERY ROUGH RIDE WHEN I'M MOTION. ONCE YOU GOT 80 IT WOBBLES… Look up ODI 11402740 at NHTSA ↗ | 1310.2%ODI 11488281the cars engine makes loud rattling noise and slips gear. the vecicle jerks hard and feels as if transmission is slipping. car hesitates when i shift into gear, followed by a jerking and jolting into gear. my brakes are replaced frequently. mazda at 65643 miles on car found excess operating noise coming from engine coolant/water pump due to internal bearing failing. they replaced the water pump. software (pyd8-18881-f) replaced. the vehicle has 74000 miles and has same problem. when stopped at a traffic signal it lunges forward at times. and s… Look up ODI 11488281 at NHTSA ↗ | 59.4%ODI 11525329The engine developed a sudden coolant leak on the rear of the engine. A warning comes up stating that the car could overheat and lose power. After a few minutes and no sign of the car overheating, the car loses power and slows down on its own. The car has not yet been seen by the dealer or a repair shop due to no appointments available. Mazda USA has issued a TSB stating the issue with the engine and they state that a design flaw causes the cylinder head to crack because of the external forces from the exhaust system over bumps. The failur… Look up ODI 11525329 at NHTSA ↗ | 210.5%ODI 11391114 · 14,000 miFUEL CAP LIGHT ON IN DEC 2020. OUR CAR MILEAGE ~14,000 MILES . WE BOUGHT BRAND NEW CX9 2020 IN AUGUST. DEALER INSPECTED IT AND FOUND NOTHING WRONG. DEALER REPROGRAMMED IT. A MONTH LATER JAN 1,2021, FUEL CAP LIGHT IS ON ON AGAIN. WE IGNORED IT THINKING IT IS ANOTHER PROGRAM ISSUE. CAR STARTED TO JERK AND VIBRATE AT STOP SIGN. WE BROUGHT TO DEALER THE NEXT DAY. DEALER SAID CHARCOAL BOX IS LEAKING. I THOUGHT CHARCOAL BOX SHOULD LAST A LIFE TIME. THEY SAID IT IS NOT UNDER WARRANTY: $680 LATER, THE JERKING/VIBRATING ISSUE IS FIXED. HOPEFULLY THAT… Look up ODI 11391114 at NHTSA ↗ | 410.3%ODI 11550295I was in a parking lot and came to a stop and placed the car in reverse to back into a parking space. The back-up camera was on and I began to back into the parking space when the car suddenly lurched/jerked forward and accelerated on its own. The car jumped the parking lot median strip and I hit a tree head on. I had my seatbelt on and the airbag deployed. The car then reversed back off the median into the parking lot. I turned off the car. Insurance company will have it inspected. The vehicle is a total loss. I was injured with a large … Look up ODI 11550295 at NHTSA ↗ | 110.0%ODI 11499960Concern is still present. The vehicle vibrates the entire chassis at highway speeds. Mazda states it’s normal but it may vibrate other components loose which could cause an accident. The issue is in the drivetrain Look up ODI 11499960 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Suspension | 610.2%ODI 10777770 · 65,000 miTL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL NOISE, THE BALL JOINTS FAILED, AND THE VEHICLE SUDDENLY STOPPED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. Look up ODI 10777770 at NHTSA ↗ | 148.6%ODI 10789292TL* THE CONTACT OWNS A 2010 MAZDA CX-9 THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 1/20/16 LN *TR Look up ODI 10789292 at NHTSA ↗ | 63.5%ODI 10836657TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Look up ODI 10836657 at NHTSA ↗ | 94.1%ODI 10778125TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Look up ODI 10778125 at NHTSA ↗ | 913.2%ODI 10807180TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. Look up ODI 10807180 at NHTSA ↗ | 59.3%ODI 10908691TL* THE CONTACT OWNS A 2014 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. Look up ODI 10908691 at NHTSA ↗ | 00.0%No examples available for this selection. | 21.9%ODI 11149815 · 49,000 miI WAS T-BONED ON PASSENGER SIDE OF MY MAZDA CX9 AIR BAGS DID NOT WORK ON MY MAZDA.OTHER VEHICLE AIR BAGS DID GO OFF.I WAS TRAVELING ABOUT 45 MPH WHEN OTHER CAR PLOWED INTO MINE. Look up ODI 11149815 at NHTSA ↗ | 46.6%ODI 11142972HEARING A KNOCKING NOISE EVERY TIME I HIT AN UNEVEN PAVEMENT AND BUMP ON FRONT SUSPENSIONS. ALSO THERE IS A KNOCKICK SOUND COMING FROM BACK EVERYTIME I BREAK OR STARTS TO ACCELERATE FROM LONG STOP. Look up ODI 11142972 at NHTSA ↗ | 10.8%ODI 11583243While I have not been involved in an accident yet, I have discovered an issue that is believed to be the same issue that other models are covered under a recall, yet for some reason my VIN is not included. The bulleting reference number is 02-001/20 that covers MAZDA 2016-2020 CX-9 models. I have a 2018 CX-9 touring that is exhibiting the exact action of the recall which is "creaking noise from front lower arm bushing/clunking noise from front shock absorber coil spring when driving over bumps". It is only getting worse as time goes on. I am co… Look up ODI 11583243 at NHTSA ↗ | 35.7%ODI 11277372 · 10,600 miTL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING IN REVERSE IN ORDER TO PARALLEL PARK THE VEHICLE, THE FRONT AXLE FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE TIRE TO BEND INWARDLY. THE VEHICLE WAS TOWED TO GARDEN CITY MAZDA (LOCATED AT 209 NORTH FRANKLIN ST, HEMPSTEAD, NY 11550, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1/239794329. THE APPROXIMATE FAILURE MILEAGE WAS 10,600. Look up ODI 11277372 at NHTSA ↗ | 00.0%No examples available for this selection. | 12.6%ODI 11617410 · 68,811 miThe contact owns a 2021 Mazda CX-9. The contact stated while driving at various speeds and turning, there was a popping sound coming from the front end of the vehicle. The front-end popping sound also occurred while driving over bumps in the roadway. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 68,811. Look up ODI 11617410 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Air Bags | 1627.1%ODI 10825854TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V451000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. Look up ODI 10825854 at NHTSA ↗ | 127.4%ODI 10577445 · 15,000 miTL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG OFF WARNING INDICATOR REMAINED ILLUMINATED WHENEVER THERE WAS A FRONT SEAT OCCUPANT THAT WEIGHED LESS THAN ONE-HUNDRED POUNDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE TECHNICIAN ALSO STATED THAT THE AIR BAGS WOULD NOT DEPLOY WHENEVER THE AIR BAG INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 10/09/… Look up ODI 10577445 at NHTSA ↗ | 2212.9%ODI 10596163 · 11,265 miMY SON AGE 13, WEIGHS 105 POUNDS. WHEN HE SITS IN THE FRONT PASSENGER SEAT THE AIR BAG WARNING LIGHT IS ILLUMINATED INDICATING THAT THE AIR BAG HAS BEEN DISABLED. IT IS MY UNDERSTANDING THAT THE RECOMMENDED MINIMUM AGE AND WEIGHT FOR THE FRONT SEAT IS 12 YEARS AND 80LBS RESPECTIVELY. THE MAZDA DEALER, (JOHN KENNEDY FORD, 1403 RIDGE PIKE, CONSHOHOCKEN, PA 19428) RAN A CHECK OF THE CALIBRATION OF AIRBAG SENSORS." ALL OK, NO UPDATE NEEDED" - THEY GAVE ME A COPY OF SERVICE BULLETIN NO 08-001/13. THIS MENTIONS THAT THE ISSUE IS CAUSED BY MY SON SITT… Look up ODI 10596163 at NHTSA ↗ | 2310.4%ODI 10780908 · 17,804 miTL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 30 MPH, THE VEHICLE JERKED TO THE LEFT WITHOUT WARNING AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 17,804. Look up ODI 10780908 at NHTSA ↗ | 811.8%ODI 10550171 · 50 miTL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG DEACTIVATED WARNING MESSAGE ILLUMINATED ALTHOUGH THERE WAS A PASSENGER OCCUPYING THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING UP TO SPECIFICATIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 600. Look up ODI 10550171 at NHTSA ↗ | 35.6%ODI 10937908 · 23,000 miTAKATA RECALL ACCORDING TO YOUR AIRBAG RECALL LIST WEBSITE (HTTP://WWW.SAFERCAR.GOV/RS/TAKATA/TAKATALIST.HTML), THE 2014 MAZDA CX-9 IS PART OF THE TAKATA RECALL, HOWEVER WHEN YOU USE THE LOOK-UP TOOL, IT IS NOT LISTED AS UNDER RECALL (HTTPS://WWW.NHTSA.GOV/RECALLS). PLEASE CONFIRM WHETHER MY VEHICLE IS UNDER RECALL. WHEN WILL MAZDA UPDATE THEIR INFO ON THIS AND BEGIN NOTIFICATIONS? Look up ODI 10937908 at NHTSA ↗ | 25.7%ODI 10701273 · 1,200 miWHILE STOPPED IN TRAFFIC I WAS HIT FROM BEHIND BY A CAR AT MINIMUM GOING 40MPH WHILE PROPELLED MY CAR INTO THE VEHICLE IN FRONT OF ME. THE ENTIRE FRONT AND BACK ENDS OF MY CAR ARE SMASHED IN/HANGING ON AND MY AIR BAGS DID NOT DEPLOY. AUTOBODY SHOP INDICATED THE AIR BAGS SHOULD HAVE GONE OFF WITH THAT MUCH DAMAGE. *TR Look up ODI 10701273 at NHTSA ↗ | 21.9%ODI 11149815 · 49,000 miI WAS T-BONED ON PASSENGER SIDE OF MY MAZDA CX9 AIR BAGS DID NOT WORK ON MY MAZDA.OTHER VEHICLE AIR BAGS DID GO OFF.I WAS TRAVELING ABOUT 45 MPH WHEN OTHER CAR PLOWED INTO MINE. Look up ODI 11149815 at NHTSA ↗ | 00.0%No examples available for this selection. | 21.6%ODI 11243501TAKATA RECALL - WAS IN A HEAD ON COLLISION WITH 3 OTHER CARS INVOLVED, ALL CARS WERE TOTALED AND ALL OF THE OTHER CARS' AIRBAGS DEPLOYED WITH THE EXCEPTION OF MINE AND I WAS INJURED AS A RESULT. Look up ODI 11243501 at NHTSA ↗ | 00.0%No examples available for this selection. | 15.3%ODI 11747446 · 130,000 miThe contact owned a 2020 Mazda CX-9. The contact stated that while driving approximately 60 MPH, a second vehicle crashed head-on into the front of the vehicle. During the head-on crash, no air bags inside the vehicle deployed. The contact sustained a concussion and right eye injury and later received medical attention. A Police report was filed at the scene. The vehicle was destroyed and towed to a local storage facility. No information was available concerning the second vehicle's occupants. The cause of the failure was not yet determined. Th… Look up ODI 11747446 at NHTSA ↗ | 25.1%ODI 11489125REAR PASSENGER HANDLE AND HOOK ABOVE SEAT IN ROOF SPLINTERED INTO SHARP PROJECTILES FLYING THROUGH CABIN WHEN AIR BAG DEPLOPYED I SHOWED THE SHARP PIECES TO MY INSURANCE ADJUSTER THE POWER OF THE RIGHT CURTAIN AIR BAG DEPLOYMENT BROKE THE HANDLE TO PIECES AND IF ANYONE HAD BEEN IN THE BACK SEAT THEY COULD HAVE HAD AN EYE PUT OUT OR BEEN EMPLAILED BY THE SHARP PIECES Look up ODI 11489125 at NHTSA ↗ | 00.0%No examples available for this selection. | 18.3%ODI 11517042I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow down. I released them once and reapplied and it felt as if they were doing nothing to slow me down. There were a lot of cars ahead of me and around me… Look up ODI 11517042 at NHTSA ↗ |
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| Unknown Or Other | 23.4%ODI 10862356 · 137,000 miSUV WOULD GO OFF IN THE MIDDLE OF THE ROAD OR HIGHWAY WHEN TRAVELING A HIGH SPEED. TOOK IT TO DEALER, THEY SAY THAT THEY FOUND OIL & WATER MIX IN THE ENGINE DUE TO WATER PUMP FAILURE, MULTIPLE SYMPTOMS WOULD OCCUR AS DUE TO THIS CONDITION. THIS ISSUE IS VERY SERIES, FIRST YOU GET NO INDICTION OF THE PROBLEM, NOT SURE WHY THE WATER PUMP FAILURE CAUSES WATER TO ENTER THE MOTOR AND MIX WITH OIL, IT MUST BE A MAZDA DESIGN PROBLEM, WHICH THEY SEEM TO KNOW ABOUT AND NEVER ISSUED A RECALL TO GET ALL THE CAR FIXED. IF YOU ARE DRIVING WITH YOUR FAM… Look up ODI 10862356 at NHTSA ↗ | 53.1%ODI 10811277 · 16,800 miWHILE DRIVING VEHICLE, AT APPROXIMATELY 50 MPH, SUNROOF EXPLODED. WEATHER WAS SUNNY AND APPROXIMATELY 18 DEGREES FAHRENHEIT. DRIVER'S SIDE HEAT WAS ON AND SET AT 73 DEGREES FAHRENHEIT. SUN SHADE AND SUNROOF WERE CLOSED. SUNROOF HAD NOT BEEN OPERATED IN A FEW MONTHS. NO EVIDENCE OF OUTSIDE INTERFERENCE. NO OTHER TRAFFIC WITHIN 150 FEET. EXAMINATION OF REMAINING GLASS INDICATED UPWARD BOW, INDICATING PRESSURE FROM INSIDE PUSHING OUT, IN MY OPINION. ROAD WE WERE ON AT TIME WAS A STATE ROAD IN A RURAL AREA AND WE WERE TRAVELLING IN A STRAIGHT LINE,… Look up ODI 10811277 at NHTSA ↗ | 52.9%ODI 10759279 · 42,300 miWHEN PRESSING THE BRAKES AT ANY SPEED THERE WAS A HISSING SOUND AND THE BRAKES WERE HARD TO PRESS. REGARDLESS OF THE AMOUNT OF PRESSURE I APPLIED TO THE BRAKES THEY DID NOT REACT AND IT TOOK THE VEHICLE LONGER TO SLOW DOWN EVEN AT VERY LOW SPEEDS (5-10 MPH) OR FASTER. THIS CAME ON SUDDENLY AND CAUSED ME TO BRING THE VEHICLE INTO THE SERVICE DEPARTMENT OF THE THE DEALERSHIP WHERE I PURCHASED IT. THE MAZDA TECHNICIAN INSPECTED THE VEHICLES AND COMPLETED A DIAGNOSTICS OF THE VEHICLE AND DISCOVERED THAT THE MASTER CYLINDER AND BRAKE BOOSTER HAVE… Look up ODI 10759279 at NHTSA ↗ | 62.7%ODI 10715970 · 35,982 miI EXPERIENCED UNEXPLAINED SUDDEN ACCELERATION WHILE STOPPED AT A STOP LIGHT. AT THE TIME OF THE INCIDENT THERE WAS ONE CAR STOPPED IN FRONT OF ME AND ONE BEHIND ME. FROM THE ONSET OF THE INCIDENT IT TOOK JUST A VERY FEW SECONDS, PROBABLY BETWEEN TWO AND FOUR, FOR THE ENGINE TO REV TO AN EXTREMELY HIGH SPEED. WHILE THIS WAS HAPPENINGS I COULD FEEL THE VEHICLE ATTEMPTING TO MOVE FORWARD FORCEFULLY WHILE I WAS APPLYING THE BRAKES VERY HARD. I SHIFTED INTO NEUTRAL AND TURNED OFF THE IGNITION. I THEN SHIFTED INTO PARK. I TURNED THE IGNITION ON AGAIN… Look up ODI 10715970 at NHTSA ↗ | 913.2%ODI 10649900 · 23,000 miNAVIGATION SYSTEM IS FAUTY. SINCE PURCHASE NEW, NAVIGATION TRACKS FAULTY. MAZDA CAN NEVER FIX. I BROUGHT IT BACK MANY TIMES. Look up ODI 10649900 at NHTSA ↗ | 916.7%ODI 10920079 · 7,000 miI PURCHASED THE CAR WITH 7,000 MILES AND SINCE THE BEGINNING THERE HAS BEEN A HUMMING NOISE EVERY TIME I TURN THE STEERING WHEEL TO EITHER SIDE. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS A PIECE OF PLASTIC STUCK TO THE CONTROL ARM. THE CAR CONTINUED MAKING THE NOISE ONLY AUDIBLE ON A QUIET NIGHT AND NOW THE CAR HAS 30,000 AND HUMMING IS MORE PRONOUNCED DAY AND NIGHT WITH ONLY SLIGHT TURN ANGLE. THE OTHER ISSUE IS THE DRIVERS SEAT HAS A LITTLE PLAY, FELT DURING TURNS. AND THE LAST ISSUE IS THE USB JUST STOPPED WORKING Look up ODI 10920079 at NHTSA ↗ | 925.7%ODI 10807974 · 1,000 miI PURCHASED THE CAR NEW ON SEPTEMBER 18,2015. HAVING THE CAR FOR 3 MONTHS I HAVE BEEN AT THE SERVICE DEPARTMENT 3 TIMES. I GOT HOME THE FIRST DAY AND THE BELT WAS NOT REGISTERING AND WAS MAKING NOISE WHEN I HAD IT ON. THE LAST 2 TIMES I CONTINUE TO HEAR NOISE COMING FROM THE CAR. THE NOISE IS HEARD FROM UNDERNEATH AND IT HAS TO BE DRIVEN FOR SIGNIFICANT AMOUNT OF MINUTES BEFORE THE NOISE GOES AWAY. I RECORDED THE NOISE ON NOVEMBER 28,2015 AND CALLED THE DEALER VERY UPSET BECAUSE ITS A PROBLEM THAT'S NOT BEING ADDRESSED AND FIXED. I DROPPED TH… Look up ODI 10807974 at NHTSA ↗ | 65.7%ODI 11029996 · 1,700 miTHE PUSH BUTTON ON/OFF SWITCH DOES NOT PROTECT AGAINST TURNING THE VEHICLE OFF IF TRANSMISSION IS ACCIDENTALLY LEFT IN ANY POSITION OTHER THAN 'P'. FOR EXAMPLE ITS POSSIBLE TO PUT THE TRANSMISSION IN 'R' AND TURN THE VEHICLE OFF. FOR A BUSY PARENT (TARGET DEMOGRAPHIC OF THIS VEHICLE), THIS IS VERY DANGEROUS. IF ON AN INCLINE, THE VEHICLE WILL START ROLLING FORWARD OR BACKWARD (DEPENDING ON INCLINE/SLOPE AND R/D TRANSMISSION POSITION). THERE SHOULD BE A SAFEGUARD OR A BEEP/WARN SYSTEM TO PROTECT THE DRIVER/OCCUPANTS THIS HAPPENED TO ME ON AN … Look up ODI 11029996 at NHTSA ↗ | 914.8%ODI 11172860 · 40,069 miAFTER DRIVING FOR APPROXIMATELY 1 HR, WARNING MESSAGE FOR FRINT CAMERA AND AUTO BRAKE MALFUNCTION ILLUMINATED. POWER WAS DECREASED QUICKLY, NOT EVEN ENOUGH TINE TO PULL OFF THE ROAD. VEHICLE WAS DISABLED IN FAST LANE OF 4 LAND HIGHWAY. WHILE WAITING FOR TOW TRUCK, AFTER ABOUT AN HOUR THE VEHICLE RESTARTED, CHECK ENGINE LIGHT WAS ILLUMINATED BUT VEHICLE WAS OPERATING NORMALLY. CALLED MAZDA DEALER TO CANCEL TOW AND ADVISE I WOULD DRIVE TO DEALERSHIP. HEADED TO DEALERSHIP, ABOUT 45 MINUTES AWAY, CAR DID SAME THING, JUST CUT OUT LEAVING ME STRANDED… Look up ODI 11172860 at NHTSA ↗ | 1914.8%ODI 11053492 · 946 miI PURCHASED A NEW MAZDA CX-9 IN SEPT 2017 BECAUSE IT HAD THE HIGHLY TOUTED SMART CITY BRAKING SYSTEM FOR WHICH I PAID THOUSANDS EXTRA. I HAD HAD A PREVIOUS REAR END COLLISION AND WANTED TO BE SURE THIS SYSTEM WOULD AT LEAST WARN ME. I SET UP SOME CARDBOARD BOXES WRAPPED IN ALUMINUM FOIL. I SLOWLY (10 MPH) DROVE THE CAR INTO THEM WITHOUT TOUCHING THE BRAKE OR ACCELERATOR. THE CAR DID NOT SLOW DOWN OR WARN ME.(I TRIED SENDING A VIDEO TO YOU FROM MY IPHONE WHICH MAY NOT GO THROUGH) I MADE AN APPOINT TO REPAIR THIS OBVIOUS FACTORY DEFECT AND SIGN… Look up ODI 11053492 at NHTSA ↗ | 1426.4%ODI 11329069 · 15,000 miSOUL RED METALLIC PAINT EXCESSIVE CHIPPING. *TR Look up ODI 11329069 at NHTSA ↗ | 315.8%ODI 11521908We were on the freeway and all of a sudden it stopped accelerating and the engine light, sensor light, and sensor warning came on. We could not accelerate, that became disabled and we had to pull over. My husband said our fluid levels were normal and he checked them all in the shoulder of the freeway. We turned the vehicle off then on again and all lights went away and we continued on. This is a safety hazard because the car would not accelerate while we were going 60 mph on the freeway. I quickly took a picture of the dash as this was happenin… Look up ODI 11521908 at NHTSA ↗ | 615.4%ODI 11489125REAR PASSENGER HANDLE AND HOOK ABOVE SEAT IN ROOF SPLINTERED INTO SHARP PROJECTILES FLYING THROUGH CABIN WHEN AIR BAG DEPLOPYED I SHOWED THE SHARP PIECES TO MY INSURANCE ADJUSTER THE POWER OF THE RIGHT CURTAIN AIR BAG DEPLOYMENT BROKE THE HANDLE TO PIECES AND IF ANYONE HAD BEEN IN THE BACK SEAT THEY COULD HAVE HAD AN EYE PUT OUT OR BEEN EMPLAILED BY THE SHARP PIECES Look up ODI 11489125 at NHTSA ↗ | 00.0%No examples available for this selection. | 433.3%ODI 11509017This vehicle does not have a Traction Control Device switch to manually turn off. In snowing conditions and trying to ascend a grade, the TCD activates and eventually you become disabled in the roadway. I looked into the car manual and it does locate where the switch should be located, however my vehicle switch button is a blank button. I phoned my Dealership and reported the problem. They advised other vehicles in their lot did not have the switch as well. No other advice was explained. I reached out to Mazda Customer Car, and they advis… Look up ODI 11509017 at NHTSA ↗ |
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| Electrical System | 00.0%No examples available for this selection. | 63.7%ODI 10424849 · 7,000 miTHE AUTOMATIC DIMMER SWITCHED TO LOW LIGHT SETTING IN BROAD DAYLIGHT FOR NO APPARENT REASON RESULTING IN A DARK INSTRUMENT PANEL. DRIVER HAD TO PULL ASIDE ON A BUSY HIGHWAY TO TRY TO RESTORE DAYTIME LIGHTING. THIS IS THE SAFETY ASPECT - LOSS OF PANEL INFORMATION WHILE DRIVING CAUSING AN EMERGENCY PULL OFF AND A DISTRACTION TO THE DRIVER. THE LIGHT SENSOR CONTROLLING BOTH THE PANEL AND THE DAY/NIGHT CAR LIGHTS WAS SET TO STANDARD - DEFAULT SETTING. IT APPEARS THAT THIS SETTING IS TOO HIGH. AFTER INSISTING WITH THE DEALERSHIP, IT WAS FOUND THAT T… Look up ODI 10424849 at NHTSA ↗ | 52.9%ODI 10658607 · 30,345 miWHILE DRIVING ON INTERSTATE 77, NORTH BOUND, AT 55MPH, OTHER MOTORISTS INFORMED ME THAT MY CAR WAS ON FIRE UNDERNEATH. THERE WERE NO DASHBOARD WARNING LIGHTS OR SIGNALS THAT CAME ON IT LIGHT UP AS A WARNING SIGN. I PULLED OVER TO THE SIDE OF THE ROAD, THE FIRE DEPARTMENT AND SHERIFF'S OFFICE PUT OUT THE FIRE AND THE CAR WAS TOWED. THE CAR IS QUITE NEW AND WITH VERY LOW MILEAGE. WELL MAINTAINED CAR. NO RECENT WORK OTHER THAN REGULAR OIL CHANGE. MAZDA DENIES ANY PROBLEMS WITH THIS CAR. *TR Look up ODI 10658607 at NHTSA ↗ | 52.3%ODI 10512984 · 900 miTHIS NAVIGATION SYSTEM DOES NOT SPEAK THE STREET NAMES MAKING ME LOOK AT THE SCREEN FOR THE NAME OF THE STREET. VERY DANGEROUS. NO HELP FROM MAZDA. THE SYSTEM NEEDS AN UPGRADE. *TR Look up ODI 10512984 at NHTSA ↗ | 11.5%ODI 10505485 · 338 miTHE VOICE ACTIVATED NAVIGATION FEATURE ON THE VEHICLE SHUTS DOWN AND BECOMES INOPERABLE WHEN STOPPING OR ACCELORATING FROM A STOPPED POSITION. THE VOICE ACTIVATED FEATURE ONLY WORKS WHILE IN ONE LONG CONTINUOUS MOTION WHICH DEFEATS THE PURPOSE OF THE HANDS-FREE VOICE ACTIVATED NAVIGATION AND MAKES USING THE SYSTEM DIFFICULT IN URBAN ENVIRONMENTS. THIS CONCERN WAS VOICED TO THE LOCAL DEALER AND SALES STAFF WHO COULD NOT FIGURE OUT WHY THE SYSTEM WAS MALFUNCTIONING THIS WAY AND ADVISED THAT THEY WERE NOT ABLE TO FIX IT. NO REMEDY WAS AVAILAB… Look up ODI 10505485 at NHTSA ↗ | 23.7%ODI 10929876I STARTED MY CAR AT HOME TO ALLOW IT TO WARM UP WHILE I GOT THE KIDS READY FOR SCHOOL. MY CARS STARTS WITH KEYFOB (NO KEY) ONCE WE WAS ALL READY WE LEFT HOME TO GO TO SCHOOL. I PROCEEDED TO DRIVE MY CAR TO THE SCHOOL (WITHOUT THE KEYS, APPARENTLY I LEFT THEM ON THE TABLE AND FORGOT TO GRAB THEM) WE ARRIVED AT THE SCHOOL. I PARKED, TURNED THE CAR OFF AND ENTERED THE BUILDING. WHEN I RETURNED TO LEAVE, I WAS UNABLE TO SINCE I DID NOT HAVE MY CAR KEYS. MY MAZDA CX9 WILL SHIFT INTO GEAR AND DRIVE WITHOUT THE FOB WITHIN PROXIMITY TO THE VE… Look up ODI 10929876 at NHTSA ↗ | 12.9%ODI 11289680 · 83,183 miTL* THE CONTACT OWNS A 2015 MAZDA CX-9. WHILE DRIVING 68-70 MPH, THE VEHICLE STALLED. IN ADDITION, SMOKE WAS DETECTED FROM THE ENGINE AND THE CHECK ENGINE, BATTERY, AND OIL WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WATER PUMP BLEW UP AND COOLANT ENTERED THE ENGINE. THE CONTACT CALLED HERITAGE MAZDA BEL AIR (1800 BELAIR RD, SUITE C, FALLSTON, MD 21047, [phone removed]) AND WAS INFORMED THAT THE REPAIRS WERE NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. T… Look up ODI 11289680 at NHTSA ↗ | 1413.3%ODI 11057465 · 24,000 miIMMEDIATELY UPON MAKING A SHARP RIGHT TURN INTO A PARKING SPOT, THE CAR SUDDENLY ACCELERATED AT A VERY FAST PACE WITHOUT ME PUSHING THE GAS PEDAL. MY IMMEDIATE REACTION WAS TO PRESS ON THE BRAKE, BUT IT DID NOT STOP. THE CAR SLAMMED INTO A PLANTER IN FRONT OF ME. THE CAR MOVED SO QUICKLY THAT IT WAS LODGED INTO THE BUSHES AND HAD TO BE PULLED OUT BY A TOW TRUCK. I IMMEDIATELY CALLED THE DEALER SERVICE DEPARTMENT AND TOLD THEM WHAT HAPPENED. THE SERVICE MANAGER'S IMMEDIATE REACTION WAS TO SCOFF AT THE IDEA THAT THE CAR ACCELERATED ON IT'S OWN.… Look up ODI 11057465 at NHTSA ↗ | 23.3%ODI 11492830The first sign of an issue was an oil pressure indicator on the dashboard, but upon inspection, the oil levels seemed completely normal. The dashboard light went away shortly after that. A day later, I was on my lunch break and parked my car in a garage for 45 minutes. On the drive there, I did not notice any issues and was able to operate the vehicle fine for the short distance that I drove. When I returned to my parked car, there was a large puddle of oil underneath. I immediately had a mechanic take a look at the car. The mechanic was able t… Look up ODI 11492830 at NHTSA ↗ | 1511.7%ODI 11142801 · 10,352 miWHILE DRIVING THE VEHICLE THE CAR TO AN ABRUPT STOP AND I HAD NO CONTROL. THE DASHBOARD LIT UP WITH ALL TYPES OF WARNINGS AND HEAT WAS COMING FROM THE FRONT OF THE CAR. Look up ODI 11142801 at NHTSA ↗ | 713.2%ODI 11280204 · 100 miTL* THE CONTACT OWNS A 2019 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER AND ELECTRICAL SYSTEM FAILED. THE CONTACT STATED THAT THE EMERGENCY BRAKE DID NOT ENGAGE, THE LANE ASSIST DISENGAGED AND STEERED THE VEHICLE INTO ONCOMING TRAFFIC AND A DITCH, AND THE LANE DEPARTURE FEATURE FAILED TO ALERT THE DRIVER WHEN A VEHICLE WAS IN THEIR BLIND SPOT. THE VEHICLE WAS TAKEN TO BASS CARS AND TRUCKS (4032 WEST HOUSTON HARTE EXPRESS WAY, SAN ANGELO, TX 76901, [phone removed]) WHERE THE DEALER UPDATED THE COMPUTER; HOWEVER, THE VEHICLE'S CAME… Look up ODI 11280204 at NHTSA ↗ | 421.1%ODI 11428575The 2020 Mazda completely shut off following an exit from an expressway, turn under a bridge and slow down for a red light. The Mazda electrically shut off and coasted to a braked stop in the center lane of a 3 lane road. The entire electrical system went dead, no exterior lights, signals, instrument panel or radio. There was no warning, everything electrical just shut off. In a moving traffic situation the car could not maneuver or restart without being placed in PARK. (There is a history of Mazda CX 9's having a similar problem which sent t… Look up ODI 11428575 at NHTSA ↗ | 00.0%No examples available for this selection. | 110.0%ODI 11583241While driving on the highway, my car was struck by lightning. Please see attached PDF for details. Look up ODI 11583241 at NHTSA ↗ | 18.3%ODI 11661072Starting [XXX], through [XXX], we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)via the Mazda app, including "Parking Brake Malfunction" and "Electric Parking Brake Malfunction." During this time, the vehicle experienced delayed starts and eventually required a jump-start. We brought it to the dealership multiple times to show the messages, before our 3-year/36,000-mile B2B warranty expired, but the issues were dismissed until the battery was finally replaced. At just over 36,000 miles (currently 39,646), a n… Look up ODI 11661072 at NHTSA ↗ |
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| Steering | 23.4%ODI 10485131 · 56,000 miTL* THE CONTACT OWNS A 2009 CX-9. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE BEGAN TO SHAKE AND VEER TO THE LEFT ABNORMALLY. THE VEHICLE SHORTLY BEGAN TO OPERATE NORMALLY. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE AND WAS LATER TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 56,000. Look up ODI 10485131 at NHTSA ↗ | 42.5%ODI 10569405 · 41,000 miTHE CAR HAS BEEN TURNING OFF WHILE DRIVING WITH NO PRIOR INDICATIONS OR WARNINGS. ENGINE TURNS OFF AND STEERING WHEEL FREEZES AND LOCKS UP. THIS HAS OCCURRED MULTIPLE TIME AND WE HAVE TAKEN THE CAR TO THE DEALER A NUMBER OF TIMES WHO HAS INSPECTED IT AND EVEN KEPT IT AT THE SHOP DROVE IT FOR A NUMBER OF DAYS AND COULD NOT PINPOINT THE PROBLEM. WE HAVE MADE MAZDA USA AWARE OF THE ISSUE AND THE POTENTIAL THREAT OF THIS VEHICLE (THEY GAVE US A CASE # 149456450) HOWEVER, SADLY THEIR ATTITUDE IS THAT IF THE PROBLEM CANT BE PINNED THEN IT DOES… Look up ODI 10569405 at NHTSA ↗ | 42.4%ODI 10758874 · 58,585 miTHE POWER STEERING ASSIST FAILED AND IT WAS IMPOSSIBLE TO BACK THE CAR OUT OF A PARKING SPACE. AFTER MOVING THE CAR BACK AND FORTH AND SLIGHTLY TURNING THE STEERING WHEEL THE POWER ASSIST CAME BACK. IT IS IMPOSSIBLE TO MAKE A TURN WITHOUT THE POWER ASSIST. THIS PROBLEM PERSISTS AND HAPPENS AT LOW SPEED OR WHEN I AM STOPPED AND TRYING TO MAKE A TURN. AS LONG AS I AM MOVING THE POWER ASSIST SEEMS TO WORK. Look up ODI 10758874 at NHTSA ↗ | 73.2%ODI 10546909 · 12,000 miINCIDENT -1 TRAVELING ABOUT 45 MPH DECELERATING TO MAKE A RIGHT TURN, THE CAR STALLS OUT LEAVING ME WITH NO CONTROL OF STEERING AND LITTLE ABILITY TO BRAKE. INCIDENT 2- MAKING RIGHT TURN (DECELERATING) CAR STALLS OUT LEAVING ME WITH NO STEERING AND LITTLE BRAKING CONTROL. INCIDENT 3- PULLED UP INTO DRIVEWAY ON SLOPE. PUT THE CAR IN REVERSE TO BACK OUT, CAR STALLED OUT LEAVING ME WITH VERY LITTLE ABILITY TO BRAKE. *TR Look up ODI 10546909 at NHTSA ↗ | 00.0%No examples available for this selection. | 35.6%ODI 10920079 · 7,000 miI PURCHASED THE CAR WITH 7,000 MILES AND SINCE THE BEGINNING THERE HAS BEEN A HUMMING NOISE EVERY TIME I TURN THE STEERING WHEEL TO EITHER SIDE. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS A PIECE OF PLASTIC STUCK TO THE CONTROL ARM. THE CAR CONTINUED MAKING THE NOISE ONLY AUDIBLE ON A QUIET NIGHT AND NOW THE CAR HAS 30,000 AND HUMMING IS MORE PRONOUNCED DAY AND NIGHT WITH ONLY SLIGHT TURN ANGLE. THE OTHER ISSUE IS THE DRIVERS SEAT HAS A LITTLE PLAY, FELT DURING TURNS. AND THE LAST ISSUE IS THE USB JUST STOPPED WORKING Look up ODI 10920079 at NHTSA ↗ | 12.9%ODI 10845656 · 7,800 miWE BOUGHT THIS VEHICLE IN JUNE OF 2015 AND ABOUT 2 OR 3 MOTHS AFTER I NOTICED THAT THE REAR DRIVER SIDE ROTOR HAD A DEEP SCRATCH ON IT. THEY FIXED IT BY SANDING THE ROTOR INSTED OF REPLACING THE ROTOR. NEXT TIME I BROUGHT WAS AN OIL LEAK ON THE FRONT SIDE OF THE MOTOR ABOUT 4000MILES. THEY SAID THAT THE OIL FILTER IS LOOSED. SO ME AND MY WIFE WENT HOME HAVING SOME PIECEOF MIND THAT I BROUGHT THE CAR TO A DEALERSHIP AND THEY WILL DO THE RIGHT THING. BUT AT 7000 MILES I BROUGHT OUR VEHICLE FOR FIRST OIL CHANGE AND TOLD THEM THERES A SCREECHING SO… Look up ODI 10845656 at NHTSA ↗ | 21.9%ODI 11115498VEHICLE MAKES A CRANKING NOISE WHEN STEERING AT A SLOW SPEED MEANING WHEN TURNING, REVERSING OR SLOWLY GOING OVER SPEED BUMPS IT MAKES A CRANKING NOISE ITS COMING FROM THE FRONT OF VEHICLE I DON'T KNOW IF THAT NORMAL HAS BEEN LIKE THAT SINCE I BOUGHT THE VEHICLE, IT WAS TAKEN IN DUE TO A RECENT RECALL COUPLE MONTHS AGO FOR THE REAR SAME ISSUES WITH A CRANKING NOISE, NOW IT'S THE FRONT. Look up ODI 11115498 at NHTSA ↗ | 23.3%ODI 11650724I was driving the vehicle on the highway when the vehicle started to overheat, lights started blinking, the car was smoking, losing power and acceleration. This car has a recall on the cyclindwr head which when cracks causing the car to loose coolant and oil. If it cracks while you’re driving especially on the highway the car will immediately loose coolant and oil thus causing a very dangerous driving condition. There was no indicator prior to the failure that there was anything wrong with the car. No check engine lights, no coolant lights noth… Look up ODI 11650724 at NHTSA ↗ | 32.3%ODI 11192600 · 3,600 miTHIS VEHICLE IS HAS BEEN ON LEASE FOR 1 YEAR AND HAS LESS THAN 4000 MILES ON IT. INITIALLY WHILE ATTEMPTING TO START THE VEHICLE THAT HAD BEEN PARKED OVERNIGHT IT GAVE THE FOLLOWING WARNINGS: - KEYLESS ENTRY MALFUNCTION - CHARGING SYSTEM MALFUNCTION - VEHICLE OVERHEATING - BATTERY MALFUNCTION THE CAR WOULD NOT SHUT OFF UNTIL I HELD THE START/STOP BUTTON IN FOR ROUGHLY 20SECS. THE DEALER SERVICE CENTER TOOK THE CAR AND TOLD US THE BATTERY HAD A LOW CHARGE, CHARGED IT AND RETURNED IT. SEVERAL WEEKS LATER WHILE THE VEHICLE WAS IN MOTIO… Look up ODI 11192600 at NHTSA ↗ | 11.9%ODI 11616793My 2019 Mazda CX9 when you turn the steering wheel it makes a clicking noise. I brought car to a mechanic and was told there is a loose bolt in steering column. Mazda has a TSB bulletin on this issue TSB# 06-001/24 dated 01/23/2024. When I brought car to Palisades Mazda two other customers on line with me have the same issue. I looked on internet and found alot of people are having the same issue. Mazda is aware of this problem and it is a defect. Mazda is fixing this problem for cars under warranty but charging customers past warranty to repl… Look up ODI 11616793 at NHTSA ↗ | 00.0%No examples available for this selection. | 12.6%ODI 11397703 · 4,000 miAS I WAS DRIVING DOWNHILL WITH MINIMAL SNOW ON THE GROUND, I TAPPED MY BRAKES ABOUT 7 TIMES BEFORE THEY LOCKED UP. I WENT TO TURN TO STAY ON THE ROAD AND THE STEERING WHEEL WOULDN'T BUDGE CAUSING ME TO GO OFF THE ROAD, INTO AN EMBANKMENT. VEHICLE WAS GOING ABOUT 5-10MPH WHEN THIS OCCURED ON A CITY STREET. Look up ODI 11397703 at NHTSA ↗ | 110.0%ODI 11763258The issue is the steering colomn. There is a bolt that comes loose when driving on "irregular roads". my safety was at risk because if this bolt decided to come out i would not have control of the vehicle. I was told that the steering wheel would disconnect from the steering colomn or the steering wheel would completly detatch. The problem was confirmed and inspected by the Mazda dealership. No warning messages appeared on the dash, only notable symptom was an intense clunking sound coming from behind the steering wheel. Look up ODI 11763258 at NHTSA ↗ | 216.7%ODI 11559034 · 12,100 miThe contact owns a 2023 Mazda CX-9. The contact stated while driving at 30 MPH, the steering wheel was seized and the brake pedal stiffened. The contact stated as a result of the failure, the vehicle crashed into a ditch and crashed into a tree. The contact stated that the air bags did not deploy. The contact stated that his wife was a passenger in the vehicle and was seated in the front passenger seat. There were no injuries sustained. The front driver's side of the vehicle was damaged during the crash. No police or fire report was filed. The … Look up ODI 11559034 at NHTSA ↗ |
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