2025 Mercedes-Benz EQS SUV 580 4MATIC: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
2 distinct recall campaigns
Not available median reported failure mileage
Scope: 2025 model year. Data updated: . 0 complaints include usable failure mileage. View data status.
Most common problems
Power Train is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 1 |
Power Train: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 1 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2025 | 1 |
2025: 1
Pattern summary
Power Train leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11685737 · 2025-09-08 (September 8, 2025)
Complete loss of drive power while driving 25-50 mph on [XXX] Vehicle was able to coast slowly to a stop on the shoulder Multiple warnings including INOPERABLE Restarted vehicle several times, powered off vehicle for 10-30 mins, ultimately needed tow to dealership Extremely dangerous situation if it were to happen on a highway INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-reported narrative. Look up ODI 11685737 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V372000 · Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software
Reported: 2024-05-28 (May 28, 2024)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Consequence: A sudden loss of drive power increases the risk of a crash.
Remedy: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
NHTSA campaign record ↗25V366000 · Back Over Prevention:Warnings:External/Pedestrian Alert
Reported: 2025-06-05 (June 5, 2025)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Consequence: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.
Remedy: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
1 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2023 | 2024 | 2025 |
|---|---|---|---|
| Unknown Or Other | 133.3%ODI 11708653during car drive on freeway 202 from Queen Creek to Scottsdale in Arizona on 01/03/2026, estimate speed 65 mph, my sunroof was blowup and totally broken on many small glasses w/out any reasons. | 1100.0%ODI 117366722024 Mercedes-Maybach S 580 4MATIC, VIN [XXX] , sold to me on 01/21/2026 by Peoria Motor Company LLC d/b/a Mercedes-Benz of [XXX] for $144,995, financed by Mercedes-Benz Financial Services. The dealer's Certified Pre-Owned Inspection Report is dated 01/28/2026 , seven days AFTER contract and one day AFTER the vehicle was shipped to me in California , meaning no valid CPO inspection existed at sale. The dealer's own Service Invoice XXX dated 01/06/2026 shows Line G "rear bumper damage , Recommended NOT Performed," confirming the dealer knew of … | 00.0%No examples available for this selection. |
| Electrical System | 133.3%ODI 11687662I recently noticed that the charging port is showing signs of melting, which is both concerning and potentially hazardous. This issue is affecting the functionality and safety of my vehicle, and I am deeply disappointed that such a problem has occurred. The charging port is a critical component of the high-voltage system. Its failure poses significant safety concerns such as overheating, sparking, and charging failure, or even potentially catch on fire. I have bring my vehicle to Walter's Mercedes of riverside @ 3213 Adams St, Riverside, CA 925… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Fuel/Propulsion System | 133.3%ODI 11687662I recently noticed that the charging port is showing signs of melting, which is both concerning and potentially hazardous. This issue is affecting the functionality and safety of my vehicle, and I am deeply disappointed that such a problem has occurred. The charging port is a critical component of the high-voltage system. Its failure poses significant safety concerns such as overheating, sparking, and charging failure, or even potentially catch on fire. I have bring my vehicle to Walter's Mercedes of riverside @ 3213 Adams St, Riverside, CA 925… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Power Train | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 1100.0%ODI 11685737Complete loss of drive power while driving 25-50 mph on [XXX] Vehicle was able to coast slowly to a stop on the shoulder Multiple warnings including INOPERABLE Restarted vehicle several times, powered off vehicle for 10-30 mins, ultimately needed tow to dealership Extremely dangerous situation if it were to happen on a highway INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) |
| Wheels | 133.3%ODI 11698426I am submitting this complaint to raise a serious safety concern regarding the Mercedes-Benz EQS 580 SUV. This vehicle is sold and delivered without a spare tire and without run-flat tires. This design choice is dangerous and creates a foreseeable risk of severe harm to motorists. Recently, my wife and I , both senior citizens , suffered a tire failure in a remote area with no cellular service. Because the EQS 580 SUV was equipped with neither a spare nor run-flat tires, we were completely stranded. We were forced to walk miles to find a cell … | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| No usable records for this analysis. | ||||
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | 25V366000 | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 1 | None | ODI 11685737Complete loss of drive power while driving 25-50 mph on [XXX] Vehicle was able to coast slowly to a stop on the shoulder Multiple warnings including INOPERABLE Restarted vehicle several times, powered off vehicle for 10-30 mins, ultimately needed tow to dealership Extremely dangerous situation if it were to happen on a highway INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2023: 2 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2023 | 0 | 0 | 2 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2023 | 3 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Power Train |
|---|---|
| Power Train | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.