2017 Mercedes-Benz GL450: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
2 distinct recall campaigns
11,000 mi median reported failure mileage
Scope: 2017 model year. Data updated: . 1 complaints include usable failure mileage. View data status.
Most common problems
Engine is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 1 |
Engine: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
2019: 1
Pattern summary
Engine leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11268984 · 2019-10-16 (October 16, 2019)
TL* THE CONTACT OWNED A 2018 (NA) MERCEDES-BENZ GL450. AFTER ARRIVING HOME AND PARKING THE VEHICLE, IT SPONTANEOUSLY CAUGHT FIRE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE CONTACT CALLED FLAGSHIP MOTORCARS OF LYNNFIELD NORTH (385 BROADWAY RTE. 1, LYNNFIELD, MA 01940, [phone removed]) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CON…
Owner-reported narrative. 11,000 miles reported. Look up ODI 11268984 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
17V177000 · Electrical System:Software | Air Bags:Frontal:Sensor/Control Module-Inactive
Reported: 2017-03-14 (March 14, 2017)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Consequence: If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Remedy: MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign record ↗17V241000 · Steering:Electric Power Assist System
Reported: 2017-04-11 (April 11, 2017)
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit.
Consequence: If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected to be mailed June 30, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
1 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|---|---|---|---|
| Air Bags | 2150.0%ODI 10493738 · 37,696 miTL* THE CONTACT OWNS A 2010 MERCEDES BENZ GL450. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD-REST AIR BAG INADVERTENTLY DEPLOYED WHILE DRIVING 65 MPH. THE CONTACT WAS NOT INVOLVED IN A CRASH. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THERE WAS A SHORT IN THE WIRING SYSTEM. THE DEALER REPLACED THE WIRING WITH A MORE STURDY TYPE OF WIRING. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 37,696. *DT*JB | 3461.8%ODI 10628199 · 37,688 miWE WERE SOUTH BOUND ON US131 AND WAS STRUCK IN THE DRIVERS DOOR. ENTIRE DRIVERS SIDE OF THE VEHICLE HAS DAMAGE FROM FRONT BUMPER TO REAR WHEEL. NONE OF THE AIR BAGS DEPLOYED AND THE COMPUTER HAS A STORED CODE FOR BOTH DRIVERS SIDE DOORS. I HAVE CONTACTED MERCEDES AND THEY CONTEND THAT THE AIR BAGS PERFORMED PROPERLY. VEHICLE IS JUST NOW BEING DISASSEMBLED TO DETERMINE DAMAGE SO I THINK MERCEDES MIGHT BE COVERING SOMETHING UP. *TR | 2145.7%ODI 11003121TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) FOR THE DRIVER FRONTAL AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER STATED THAT THEY WERE UNSURE IF THE VEHICLE WOULD BE INCLUDED IN THE RECALL AND WOULD KEEP THE CONTACT INFORMED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT WOULD R… | 25.4%ODI 10865416 · 24,000 miTL* THE CONTACT OWNED A 2013 MERCEDES-BENZ GL450. WHILE DRIVING APPROXIMATELY 5 MPH IN A PARKING LOT, THE VEHICLE ACCELERATED OUT OF CONTROL AND CRASHED INTO A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY; HOWEVER, THEY RUPTURED AND BURST INTO SMOKE AFTER APPROXIMATELY TEN MINUTES WITHOUT WARNING. BOTH THE DRIVER AND FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE POLICE AND THE PARAMEDICS WERE AT THE SCENE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. THE MANUFACTURER WAS NOT MADE AWARE OF … | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Suspension | 511.9%ODI 10670716 · 72,345 miMY CAR WAS VERY LOW WHEN I SAW IT IN MY PARKING LOT AND IT WAS THE SUSPENSION,AND THE THINK IS THAT I ALREADY SAW A LOT OF MERCEDES BENZ WITH BAD SUSPENSION I ALREADY FIX MY CAR 2 TIMES. *TR | 814.5%ODI 10550093 · 18,000 miWERE TOLD BY A MECHANIC AT BETTEN IMPORTS IN GRAND RAPIDS, MI, THAT THE SUSPENSION WAS STUCK IN THE 'LOW' POSITION, CAUSING THE TIRES TO BECOME CUPPED AND PITTED. AFTER KEEPING THE VEHICLE FOR ONE WEEK, BETTEN'S SERVICE MANAGER SAID THAT IT WAS BAD TIRES AND NOT THE SUSPENSION. ONLY ALL SEASON TIRES AVAILABLE FOR THIS BODY TYPE ARE NOT ADEQUATE FOR WINTER DRIVING, AND MAKE DRIVING THIS VEHICLE IN ANY PRECIPITATION HAZARDOUS. DRIVER HAD UPS DRIVER TRAINING EXPERIENCE, AS WELL AS, ON THE ROAD SALES DRIVING EXPERIENCE. VEHICLE BOUNCES AROUND T… | 715.2%ODI 10954012 · 61,000 miAIRMATIC SUSPENSION LEAK. REQUIRING EXPENSIVE REPAIRE.. ONLY HAS 61000 MILES | 513.5%ODI 11209653 · 87,500 miTL* THE CONTACT OWNS A 2013 MERCEDES BENZ GL450. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE REAR SECTION WOULD BOUNCE UP AND DOWN VIOLENTLY DUE TO A FAULTY REAR AIR SUSPENSION. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE VEHICLE AND THE ARM REST WAS EXTREMELY HOT TO THE TOUCH. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,500. | 14.8%ODI 11355330 · 55,000 miTL* THE CONTACT OWNS A 2014 MERCEDES BENZ GL450. THE CONTACT STATED THAT THE VEHICLE BOUNCED AND PULLED TO THE LEFT AND RIGHT WHILE DRIVING WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL 33134), AND WAS DIAGNOSED THAT THE FOUR-WHEEL SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE FIRST FAILURE WAS REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, OFFERED NO … | 316.7%ODI 11121091 · 65,000 miGL 450 WITH VIN [XXX] EXPERIENCED EXACT PROBLEM DEFINED BY NHTSA RECALL # 18V272 IN MAY 2018 (2 OR 3 WEEKS PRIOR TO RECEIVING RECALL NOTICE FROM MERCEDES-BENZ USA). DEALERSHIP, MERCEDES-BENZ OF MIDLOTHIAN VIRGINIA, PERFORMED REPAIR WORK REQUIRED (BASED URGENT NEED FROM MIL SAYING "DO NOT DRIVE VEHICLE. MB MIDLOTHIAN REPAIRED THE ACTIVE SUSPENSION SYSTEM BY REPLACING THE "SEALING CAP" ON THE "ACS OIL RESERVOIR" - THE EXACT REPAIR SPECIFIED IN THE RECALL. I WAS CHARGED IN EXCESS OF $400 FOR THIS REPAIR AS THE DEALERSHIP "HAD NOT YET RECEIVED OF… | 17.7%ODI 11288654 · 40,058 miWE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT … | 00.0%No examples available for this selection. |
| Engine | 00.0%No examples available for this selection. | 11.8%ODI 11551600Check Engine Light came on and took it to the mechanic who identified low compression on cylinder #3. The injector was replaced which did not fix the issue since the vehicle lags when first accelerating. We were also informed of a service bulletin that included the issue with our vehicle and to take the car to the dealer. The vehicle was taken to the dealer who did not check the cylinder low compression/leakage issue because the check engine light wasn't on, which it would not be since it was recently serviced, and the number of miles required … | 00.0%No examples available for this selection. | 924.3%ODI 10520043 · 4,600 miTHIS IS TO REPORT AN EVENT HAPPENED MORE THAN ONCE BEFORE. THE CAR ENGINE SYO SUDDENTLY WHILE TRAVELING ON HIGHWAY AT SPEED AND MUST HAVE THE CAR PULL OVER TO THE SIDE OF HIGHWAY TO RESTART AGAIN!!! *TR | 733.3%ODI 11457964Oil leaking and wicking into camshaft position sensors, camshaft magnets, O2 sensors, engine wiring harness and ultimately, the ECU is destroying all electronic components connected to the engine causing misfiring and seizing. The issue is quite prevalent via internet research as potentially thousands of owners all experience the same issue. Our local Mercedes Benz dealer indicated this issue "just popped up" immediately outside the warranty period (1 yr) for our used purchase, and would require a replacement of the camshaft, sensors, magnets, … | 738.9%ODI 11130224 · 25,000 miTL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GL450. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE PRE-SAFETY FUNCTION LIMITED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED OVER TO THE SIDE OF THE ROAD BY THE CONTACT AND PASSENGER. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF ARCADIA (101 N SANTA ANITA AVE, ARCADIA, CA 91006, [phone removed]) WHERE IT WAS DIAGNOSED THAT A LOOSE SCREW WAS NOT FASTENED BY THE MANUFACTURER AND AN UNKNOWN WIRE WAS DETACHED, WHICH CAUSED THE … | 215.4%ODI 11288654 · 40,058 miWE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT … | 1100.0%ODI 11268984 · 11,000 miTL* THE CONTACT OWNED A 2018 (NA) MERCEDES-BENZ GL450. AFTER ARRIVING HOME AND PARKING THE VEHICLE, IT SPONTANEOUSLY CAUGHT FIRE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE CONTACT CALLED FLAGSHIP MOTORCARS OF LYNNFIELD NORTH (385 BROADWAY RTE. 1, LYNNFIELD, MA 01940, [phone removed]) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CON… |
| Electrical System | 49.5%ODI 10747604 · 43,000 miTL* THE CONTACT OWNS A 2010 MERCEDES BENZ GL450. THE CONTACT STATED THAT WHILE MAKING A TURN, A WARNING LIGHT ILLUMINATED IN THE INSTRUMENT CLUSTER INDICATING THAT THE LEFT REAR TAILGATE ASSEMBLY HAD FAILED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT STATED THAT WEEKS LATER, THE RIGHT REAR TAILGATE ASSEMBLY ALSO FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. | 35.5%ODI 10948750THIS CAR WAS SOLD TO ME AS A CPO VEHICLE FROM MERCEDES BENZ OF GREENWICH WITH 32K MILES IN 2014. SINCE OWNERSHIP ALL AIRBAGS HAVE FAILED AND BEEN REPLACED EXCEPT THE RECALLED TAKATA STEERING WHEEL AIR BAG. THE CURTAIN AIR BAGS, REAR AIRBAGS ETC. ARE NOW ON THE SECOND REPLACEMENT. THE COMPUTER FAILED WHILE DRIVING AND THE DASHBOARD WENT COMPLETELY BLACK AND NEEDED TO BE REPLACED. THE DEALERSHIP HAS TOLD ME THAT THIS YEAR VEHICLE HAS CONTINUAL PROBLEMS AND FAILURES. IT THE SOUND LIKE THE CAR SHOULD HAVE BEEN RECALLED. I WAS TOLD TO SELL THE C… | 24.3%ODI 10763948 · 38,967 miWHILE DRIVING AT HIGHWAY SPEED IN THE LEFT LANE OF A DIVIDED HIGHWAY, THE VEHICLE SUDDENLY AND WITHOUT NOTICE LOST ENGINE POWER AND POWER STEERING. THE WEATHER CONDITION WAS LIGHT RAIN AND THE ROAD WAS WET. I WAS ABLE TO MOVE OVER TO THE SHOULDER OF THE HIGHWAY AND RESTART THE ENGINE BUT IT DIED WITHIN TWO TO THREE SECONDS. I THEN RESTARTED THE ENGINE SEVERAL MORE TIMES AND WAS ABLE TO MAINTAIN A RUNNING ENGINE AFTER ABOUT 5 RESTART CYCLES. THE ENGINE LOSS OF POWER HAS BEEN TRACED BACK BY A MERCEDES REPAIR CENTER TO A MALFUNCTION OF THE ELE… | 821.6%ODI 10692165 · 24,000 miTL* THE CONTACT OWNS A 2013 MERCEDES BENZ GL450. WHILE DRIVING AT APPROXIMATELY 80 MPH, THE VEHICLE SHOOK AND THE SIDE MIRRORS BECAME DIM. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE UTILITY ROOM COMPARTMENT UNDER THE FRONT PASSENGER SEAT WAS FLOODED WITH WATER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE. | 314.3%ODI 11244201 · 57,000 miTL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GL450. WHILE OPERATING THE VEHICLE, SEVERAL MESSAGES DISPLAYED REGARDING THE PARKING BRAKE RELEASE, TRANSMISSION, AND THE VEHICLE BEING INOPERABLE. ALSO, SEVERAL ELECTRICAL FEATURES MALFUNCTIONED. THE VEHICLE WAS TOWED TO WORLD WIDE MOTORS INC. (3900 EAST 96TH ST, INDIANAPOLIS, IN) WHERE IT WAS DIAGNOSED THAT THE MAIN VEHICLE WIRE HARNESS WAS DAMAGED DUE TO WATER THAT DRAINED FROM THE SUN ROOF INTO THE PANELS OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE… | 211.1%ODI 11130224 · 25,000 miTL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GL450. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE PRE-SAFETY FUNCTION LIMITED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PUSHED OVER TO THE SIDE OF THE ROAD BY THE CONTACT AND PASSENGER. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF ARCADIA (101 N SANTA ANITA AVE, ARCADIA, CA 91006, [phone removed]) WHERE IT WAS DIAGNOSED THAT A LOOSE SCREW WAS NOT FASTENED BY THE MANUFACTURER AND AN UNKNOWN WIRE WAS DETACHED, WHICH CAUSED THE … | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Unknown Or Other | 12.4%ODI 11635038The EIS module we have found has an issue with the part from Japan that does not have enough Sauder on a part of it, so when the temp drops below 50 degrees or less the ignition starts but all the safety features go off and the computer shuts down the vehicle. Reason is the metal contracts in cold weather causing the connections to not fully meet. We have figured this out after many times of replacing the main battery, aux battery thinking this is the issue. After much research on the web and MB forums this seems to be an issue especially in … | 35.5%ODI 11101523 · 5 miDEAR LADY/GENTLEMAN GOOD MORNING I WAS DRIVING OUT FROM THE PARKING VERY SLOW. I DO NOT KNOW WHAT HAPPENED BUT FOR WHAT I KNOW CAR INCREASE SPEED RAPIDLY. I PUSH BRAKES BUT DOESN'T STOP AS A RESULT MY CAR HIT OTHER CARS IN PARKING. FOR WHAT I KNOW STEERING WAS LOCK. PLEASE CHECK IF MY CAR HAD ANY ELECTRONIC ATTACK . THANK YOU IN ADVANCE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR | 24.3%ODI 11537611Recently discovered that water intrusion in the back of my vehicle is coming from cracks (longitudinal and transverse) on its roof. The roof has no other damage that would have caused the cracks Upon discovery, I took it to my local MB dealership and the attendant that looked at it said he had never seen such cracks and know the cause. I followed up with the Mercedes Benz corporation, who requested for my VIN, and following review of my complaint told me that there was no recall affecting roof cracks for my vehicle. They suggested that I reach … | 410.8%ODI 11235020 · 88,000 miUPON ACCELERATION AFTER A COMPLETE STOP THERE ARE SEVERAL SECONDS OF HESITATION TO ACCELERATE AND LOUD CLICKING SOUNDS THAT NEIGHBORING CARS CAN HEAR. AFTER DOING ONLINE RESEARCH, THIS ISSUE IS NOT LIMITED TO GL450. OTHER OWNERS HAVE EXPRESSED THE SAME CONCERN IN OTHER MODELS: 2008 C300, 2009 C300, 2015 C300, 07 GL450, 03 GL450. | 314.3%ODI 11045065 · 30,180 miCONSISTENT MILDEW FOUL ODOR COMES FROM THE AIR CONDITION. | 316.7%ODI 11257015 · 52,015 miSAME ISSUE AS RECALL CAMPAIGN 2017020016 LAUNCH. THE LATCH SECURING THE THE CENTER CONSOLE DOORS MIGHT NOT MEET THE REQUIREMENTS OF FMVSS 201. THE SAME BASIC DESIGN OF THE RECALLED 2017 GLS CLASS SUV CENTER CONSOLE HAS BEEN IN USE IN OTHER GL AND GLS MODELS FOR A NUMBER OF YEARS. | 538.5%ODI 11091309 · 24,000 miTHE SUNROOF IN THIS VEHICLE SHATTERED OVERNIGHT WITHOUT ANY KNOWN CAUSE. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT MY HOME. NO ONE WAS INJURED IN THIS INCIDENT. THE VEHICLE WAS LAST DRIVEN AT 10 P.M. ON 05/01/18 WITHOUT THE DAMAGE, AND AT 7:30 A.M. THIS MORNING, 05/02/18, WHEN I WAS GETTING READY TO LEAVE MY HOME, I NOTICED THE MIDDLE OF THE SUNROOF WAS STICKING UP A LITTLE BIT...IT LOOKED LIKE A PUNCH FROM THE INSIDE. WHEN I OPENED THE DOOR, A BIG PIECE OF THE MIDDLE OF THE SUNROOF FELL DOWN ONTO THE SCREEN UNDERNEATH IT AND THE REST OF I… | 00.0%No examples available for this selection. |
| Service Brakes | 511.9%ODI 11172611 · 135,000 miTL* THE CONTACT OWNED A 2010 MERCEDES-BENZ GL450. WHILE THE CONTACT'S BROTHER WAS DRIVING DOWN A HILL, THE BRAKE PEDAL BECAME STUCK AND THE VEHICLE WOULD NOT STOP. THE VEHICLE DROVE UPHILL AND BECAME AIRBORNE. AS A RESULT, THE VEHICLE CRASHED INTO THE SIDE OF A NEIGHBOR'S HOUSE. THE AIR BAGS DEPLOYED. THE CONTACT'S BROTHER WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE OCCUPANTS OF THE HOUSE WERE NOT INJURED. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE VEHICLE WAS … | 35.5%ODI 10850434 · 79,000 miI BOUGHT A MERCEDES GL450 ABOUT A YEAR AGO, IS WELL TAKEN CARE OF EVER SINCE I GOT IT, ALSO THE REASON I PURSHASED THIS VEHICLE BECAUSE I'VE HEARD GOOD THINGS FROM MERCEDES " THAT IT'S SAFE AND A RELIABLE VEHICLE" . SO I THOUGHT AND I WOULD'VE NEVER IMAGINE THIS VEHICLE PUT ME MY FAMILY AND I AT RISK. STARTING WITH THE AIRBAG. THE SENSOR KEEPS ON TRIGGERING IT SO ITS MALFUNCTIONED. ALSO I HAVE AN ABS/ESP SENSOR ON AS WELL. SO AS I AM DRIVING THE CAR THE CAR SUDDENLY BRAKES FREQUENT, THERE'S TIMES THAT IT DOESN'T AT ALL AND THE BRAKE SYSTEM DOES… | 36.5%ODI 11091111 · 51,000 mi"TAKATA RECALL" MY 2012 GL 450 MERCEDES BENZ ABS WARNING LIGHT CAME ON WHILE DRIVING IN THE CITY. WHILE DRIVING AT ABOUT 45 MILES PER HOUR THE BRAKES ENGAGED BEFORE I COULD STOP MY VEHICLE AND PULL OVER. IT LITERALLY ALMOST SENT ME THROUGH THE WINDSHIELD, A HARD GRINDING SOUND AND AN INTENSE STOP. STILL TRYING TO GET OUT OF THE WAY OF TRAFFIC THE VEHICLE JERKED AND JERKED AND THE BRAKES CONTINUED TO ENGAGE. THIS WAS VERY DANGEROUS AND COULD HAVE CAUSED A SERIOUS ACCIDENT. THIS IS VERY DANGEROUS. IF THE ABS SYSTEM IS FAULTY OR A BAD SENSOR THE… | 410.8%ODI 10532134 · 2,000 miBRAKES ROTORS WARPED THIS WAS THE FIRST TIME HAPPENED AGAIN ON JUNE 5 2013 AT 5269 MILES REPLACED AGAIN NOT TOWING ANYTHING. *TR | 29.5%ODI 10715465 · 6,000 miYOU NEED TO ORDER A RECALL OF MERCEDES BENZ GL450 (2014) (VIN [XXX]). I HAD TO TAKE THE VEHICLE FOR REPAIR BECAUSE THE BRAKES WERE LOCKING WHEN I DROVE BACK FROM SAN DIEGO AND SEVERAL TIMES I WAS CLOSE TO HIT OTHER VEHICLES. IN ADDITION, THIS WEEK MY BRAKES STARTED SQUEALING AND I HAD TO WAIT UNTIL FRIDAY (5/8/2015) TO HAVE THE VEHICLE INSPECTED. NOW THEY TELL ME THAT AT 16,000 IT IS NORMAL FOR THIS CAR TO BE COMPLETELY OUT OF BRAKES (WORN OUT) AND THAT THE CALIPER DAMAGED THE ROTORS AND THAT THEY WANT ME TO PAY $700 TO REPLACE THE PADS AND R… | 00.0%No examples available for this selection. | 17.7%ODI 11288654 · 40,058 miWE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT … | 00.0%No examples available for this selection. |
| Power Train | 12.4%ODI 10954177 · 67,000 miTRANSMISSION VALVE BODY HAS FAILED. TRANSMISSION HAS PROBLEM SHIFTING UP/DOWN AT LOWER SPEEDS (UNDER 40MPH). SHOW CONFIRMED THE VALVE BODY IS NO GOOD. | 11.8%ODI 11206495 · 60,000 miTL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT STATED THAT IT WOULD TAKE NUMEROUS ATTEMPTS TO START THE IGNITION. NO WARNING LIGHTS ILLUMINATED. OPEN ROAD MERCEDES-BENZ (1250 US-22, BRIDGEWATER TOWNSHIP, NJ 08807 [phone removed]) DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. *AS CONSUMER STATED THE FAILURE ISSUE IS SAME AS NOTED BY MERCEDES BENZ IN THEIR SERVICE CAMPAIGN (HTTPS://TESTING-PUBLIC.CARMD.COM/TSB… | 510.9%ODI 10824225 · 18,616 miON 01/08/14, A FEMALE DRIVER OF A 2012 GL 450 WAS STATIONARY, IN THE GARAGE, WITH ENGINE RUNNING. BEFORE SHE EXITED THE VEHICLE TO CHECK ON HER CHILD IN THE REAR OF THE VEHICLE, SHE PRESSED THE PARK BUTTON ON THE DRIVE SELECT ELECTRONICALLY-CONTROLLED COLUMN SHIFTER. AS SHE EXITED AND WALKED AROUND TO HER CHILD, THE TRANSMISSION SUDDENLY SHIFTED INTO REVERSE, THE VEHICLE TRAVELLED BACKWARDS AND PINNED HER BETWEEN THE OPEN DRIVER'S DOOR AND THE GARAGE WALL. LUCKILY, THE VEHICLE'S DOOR HINGE BOLTS BROKE, THE DOOR FOLDED AND SHE WAS ABLE TO EXTRI… | 38.1%ODI 11235222 · 100,000 miTHIS CAR HAS LOT OF ISSUES WITH WATER PUMP, RADIATOR LEAK, LOT OF ENGINE PROBLEMS. OIL LEAK IT'S GOT LESS THAN 100,000 MILES. RADIATOR HOSES LEAK. CAR STOPPED ON MASS PIKE GOING TO ALBANY, NY TOOK IT TO BENZ OF ALBANY THEY SAID ENGINE MISFIRES NEEDS ENGINE REPLACEMENT AND IT WOULD COST $47,000 TO REPLACE. VERY VERY BAD ENGINES. I LEFT A VOICEMAIL ON BENZ CUSTOMER SERVICE AND NO ONE CALLED BACK OR SEND ME ANY TYPE OF RECALLS. VERY BAD SERVICE. | 29.5%ODI 10667575 · 30 miTL* THE CONTACT OWNS A 2014 MERCEDES BENZ GL450. THE CONTACT STATED THAT THE TRANSMISSION JERKED AND HESITATED TO SHIFT. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN REPROGRAMMED THE TRANSMISSION SOFTWARE AND THE MODULE WAS REPLACED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30. | 211.1%ODI 10726816 · 5,000 miTL* THE CONTACT OWNS A 2015 MERCEDES BENZ GL450. WHILE IN PARK, THE VEHICLE STARTED TO ROLL FORWARD AS IF THE VEHICLE WERE IN DRIVE. THE VEHICLE ROLLED OVER A CURB AND CRASHED INTO A TREE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Seats | 00.0%No examples available for this selection. | 11.8% | 00.0%No examples available for this selection. | 513.5%ODI 10525434 · 220 miTHIS VEHICLE WAS PURCHASED NEW- THE HEADRESTS IN THE SECOND ROW ARE NOT ADJUSTABLE. THEY ONLY HAVE TWO POSITIONS: FULLY UP OR FULLY DOWN. IN EITHER OF THESE POSITIONS, MY 11 YEAR OLD CHILD'S HEAD IS IN A CLEARLY UNSAFE POSITION. IN THE DOWN POSITION, HIS BACK IS PUSHED FORWARD AND HIS NECK PUSHED DOWN ON THE SEATBELT. IN THE UP POSITION, THE BOTTOM OF THE HEADREST HITS THE VERY TOP OF THE BACK OF HIS HEAD AND, AGAIN, PUSHES HIS HEAD FORWARD AT A SEVER ANGLE. I HAVE TRIED TO RESOLVE THIS WITH THE DEALER AND MERCEDES BENZ USA BUT THEY HAVE… | 14.8%ODI 11045127 · 63,000 miTO THE BEST OF MY KNOWLEDGE - CERTAIN HIGH END GL MODEL HAVE OPTIONAL EASY THIRD ROW ENTRY. THE SECOND ROW IN SUCH MODELS FOLDS WITH A TOUCH OF A BUTTON. HOWEVER WHEN FULLY DEPLOYED - THE SECOND ROW SEAT'S HEAD REST IN SUCH MODELS PREVENT PROPER INSTALLATION OF KID'S CARSEAT ' SUCH THAT THE UPPER PART OF THE CARSEAT IS PROJECTED FORWARD. I AM 6 FEET AND CAN EASILY PUT THE WHOLE OF MY FORARM BEHIND MY KID'S CARSEAT AFTER INSTALLATION. THE RESULT IS ' A VERY UNCOMFORTABLE FORWARD POSITIONING OF THE KID'S CARSEAT. MY KID HAS REPORTED NECK SPRAIN M… | 211.1%ODI 10669746 · 2,000 miTRIED TO INSTALL CHILD SAFETY SEATS IN 2ND ROW SEATS. THE 2ND ROW HEADRESTS PREVENT THE PROPER INSTALLATION OF THE CHILD SAFETY SEATS. THE HEADRESTS CANNOT BE REMOVED, OR MOVED OUT OF THE WAY SO THAT THE CHILD SAFETY SEATS CAN BE INSTALLED PROPERLY. I HAVE REPORTED TO OUR MERCEDES-BENZ DEALER. THEY ARE WORKING ON A RESPONSE. *TR | 323.1%ODI 10763773 · 35 miMY FATHER AND MOTHER IN-LAW RECENTLY PURCHASED A 2016 MERCEDES BENZ GL450 AS OUR FAMILY CAR. THE HEADRESTS FOR THE 2ND ROW SEATS WITH THE "EASY ENTRY" OPTION APPEAR TO POSE A COMFORT AND SAFETY ISSUE FOR BOTH CAR SEATS AND "SHORTER" PEOPLE... I WOULD SAY 5'-3" AND SHORTER. WITH THE "EASY ENTRY" OPTION THE 2ND ROW HEAD RESTS ARE ONLY 2 POSITION, FULLY LOWERED OR FULLY EXTENDED. FULLY ADJUSTABLE HEIGHTS ARE NOT POSSIBLE. BOTH POSITIONS POSE A COMFORT AND SAFETY ISSUE. AT THE FULLY LOWERED POSITION, A CHILD'S CAR SEAT WOULD NOT BE FLUSH … | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| Engine | Too few reports for a range | 11,000 mi | 1 (sparse) | ODI 11268984 · 11,000 miTL* THE CONTACT OWNED A 2018 (NA) MERCEDES-BENZ GL450. AFTER ARRIVING HOME AND PARKING THE VEHICLE, IT SPONTANEOUSLY CAUGHT FIRE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE CONTACT CALLED FLAGSHIP MOTORCARS OF LYNNFIELD NORTH (385 BROADWAY RTE. 1, LYNNFIELD, MA 01940, [phone removed]) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CON… |
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2016: 5 complaints · 2017: 1 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2016 | 1 | 3 | 5 |
| 2017 | 0 | 0 | 1 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2016 | 12 | 0 | 1 |
| 2017 | 1 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Engine |
|---|---|
| Engine | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.