Auto Recall Watch
U.S. public vehicle records

2019 Mercedes-Benz SPRINTER 2500: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

67 owner complaints analyzed

42 distinct recall campaigns

17,500 mi median reported failure mileage

Scope: 2019 model year. Data updated: . 36 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Steering is the most frequently named component, appearing in 15 of 67 complaints (22.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior1725.4%
Braking behavior1420.9%
Transmission and shifting710.4%
Electrical and battery issues710.4%
Engine operation11.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Steering
15
Power Train
13
Unknown Or Other
9
Service Brakes
7
Electrical System
6
Engine
5
Electronic Stability Control (Esc)
3
Forward Collision Avoidance: Adaptive Cruise Control
3
Component breakdown data
CategoryCount
Steering15
Power Train13
Unknown Or Other9
Service Brakes7
Electrical System6
Engine5
Electronic Stability Control (Esc)3
Forward Collision Avoidance: Adaptive Cruise Control3

Steering: 15; Power Train: 13; Unknown Or Other: 9; Service Brakes: 7; Electrical System: 6; Engine: 5; Electronic Stability Control (Esc): 3; Forward Collision Avoidance: Adaptive Cruise Control: 3

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
24
25,000 to 49,999
8
50,000 to 74,999
2
75,000 to 99,999
2
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,00024
25,000 to 49,9998
50,000 to 74,9992
75,000 to 99,9992
100,000 to 149,9990
150,000 and above0

Under 25,000: 24; 25,000 to 49,999: 8; 50,000 to 74,999: 2; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (24). 31 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2019
1
2020
14
2021
22
2022
8
2023
7
2024
10
2025
3
2026
2
Complaints over time data
CategoryCount
20191
202014
202122
20228
20237
202410
20253
20262

2019: 1; 2020: 14; 2021: 22; 2022: 8; 2023: 7; 2024: 10; 2025: 3; 2026: 2

Pattern summary

Steering leads the component reports. Steering behavior appears in 17 complaint narratives. Braking behavior appears in 14 complaint narratives. Transmission and shifting appears in 7 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11187346 · 2019-03-17 (March 17, 2019)

IT IS BRAND NEW VEHICLE AND WHILE DRIVING A STRANGE SOUND IS COMING FROM THE VEHICLE, I WENT BACK TO DEALER AND I WAS TOLD IT IS AN MANUFACTURING DEFECT ON DRIVER SHAFT AND BEARINGS. NO PARTS AVAILABLE SO FAR AND THEY REFUSE TO GIVE ANOTHER NEW VEHICLE, THEY ARE NOT ABLE TO PROVIDE LOAN VEHICLE EITHER. I AM STUCK AND CAN DO NOTHING INSTEAD MAKING MONTHLY PAYMENTS FOR NO VEHICLE!

Owner-reported narrative. 120 miles reported. Look up ODI 11187346 at NHTSA ↗

Owner report 11315341 · 2020-02-29 (February 29, 2020)

SRS FRONT LEFT WARNING LIGHT ON FOR AIRBAG AND SEATBELT

Owner-reported narrative. 1,100 miles reported. Look up ODI 11315341 at NHTSA ↗

Owner report 11317084 · 2020-03-09 (March 9, 2020)

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

Owner-reported narrative. 130 miles reported. Look up ODI 11317084 at NHTSA ↗

Owner report 11322752 · 2020-04-29 (April 29, 2020)

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED HE DETECTED AN ABNORMAL ODOR INSIDE OF THE CABIN OF THE VEHICLE. THE CONTACT STATED HE SUFFERED FROM HEADACHES WHEN INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES BENZ OF SAN FRANCISCO SERVICE CENTER (1480 FOLSOM ST, SAN FRANCISCO, CA 94103) WHERE THEY SENT THE VEHICLE TO A BODY SHOP TO HAVE BOTH REAR DOORS ADJUSTED. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT ALSO STATED HE SAW COOLANT LEAKING. THE VEHICLE WAS TAKEN TO AU…

Owner-reported narrative. 500 miles reported. Look up ODI 11322752 at NHTSA ↗

Owner report 11340413 · 2020-07-20 (July 20, 2020)

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED WHILE DRIVING 15 MPH, WHEN HE HEARD AN EXPLOSION AND SAW THAT THE REAR DRIVER SIDE WINDOW HAD EXPLODED ON IT'S OWN. THE CONTACT STATED HE SUSTAINED A CUT ON HIS LEFT FOOT BUT DID NOT SEEK ANY MEDICAL ATTENTION. THE CONTACT STATED HE WAS ABLE TO DRIVE TO HIS RESIDENCE. THE CONTACT CALLED AND HAS TAKEN THE VEHICLE TO THE LOCAL DEALER MERCEDES-BENZ OF LOVELAND (4040 BYRD DR, LOVELAND, CO 80538, [phone removed],). THE VEHICLE HAD NOT BEEN DIAGNOSED OF REPAIRED AS OF YET. UP…

Owner-reported narrative. 42,000 miles reported. Look up ODI 11340413 at NHTSA ↗

Owner report 11341715 · 2020-07-27 (July 27, 2020)

THIS VEHICLE IS EQUIPPED WITH SOME SORT OF WIND SHEER WARNING SYSTEM THAT DETECTS CROSS WINDS AND SUDDENLY SLAMS ON THE BRAKES, WHEN YOU LEAST EXPECT IT. I WAS DRIVING THE SPEED LIMIT ON I-40 IN ARIZONA AT 75 MPH ON CRUISE CONTROL, AND WAS PASSING A TRUCK IN THE LEFT LANE. IT WAS A SOMEWHAT WINDY DAY, BUT I WAS DEALING WITH THE WIND AS ANY NORMAL DRIVER WOULD DO, BY STEERING INTO THE WIND A BIT, AND DEALING WITH GUSTS AS THEY AROSE. AS SOON AS THE NOSE OF MY VEHICLE PASSED THE FRONT OF THE TRUCK, MY VAN SUDDENLY BRAKED WITHOUT WARNING. I D…

Owner-reported narrative. 15,000 miles reported. Look up ODI 11341715 at NHTSA ↗

Owner report 11344196 · 2020-08-09 (August 9, 2020)

THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I WAS ABLE TO HOLD THE CURVE (AT THE LIMIT OF MY ARM STRENGTH) AND NOT RUN OFF THE ROAD. MY WIFE WOULD NOT HAVE BEEN ABLE TO HOLD IT. THIS COULD HAVE BEEN DEADLY. ONCE I REALIZED I LOST POWER ASSISTANCE, I WAS ABLE TO TURN AROUND AND HEAD BACK HOM…

Owner-reported narrative. 3,600 miles reported. Look up ODI 11344196 at NHTSA ↗

Owner report 11348993 · 2020-08-13 (August 13, 2020)

LOWER POWER STEERING HOSE DETACHING FROM COOLER POTENTIALLY CAUSING LOSS OF POWER STEERING. I HAVE 23 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS SPRINTER FORUMS.

Owner-reported narrative. 23 miles reported. Look up ODI 11348993 at NHTSA ↗

Recall history

42 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

19V222000 · Unknown Or Other

Reported: 2019-03-20 (March 20, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

NHTSA campaign record ↗
19V284000 · Exterior Lighting:Headlights

Reported: 2019-04-09 (April 9, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.

Consequence: Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.

Remedy: DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEDSENS.

NHTSA campaign record ↗
19V309000 · Exterior Lighting:Headlights:High/Low Beam Dimmer Switch

Reported: 2019-04-18 (April 18, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.

Consequence: Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FERNLI.

NHTSA campaign record ↗
19V507000 · Visibility:Glass, Side/Rear

Reported: 2019-07-02 (July 2, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

Consequence: In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.

NHTSA campaign record ↗
19V591000 · Exterior Lighting:Tail Lights:Switch | Exterior Lighting:Tail Lights

Reported: 2019-08-12 (August 12, 2019)

Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.

Consequence: Reduced taillight visibility increases the risk of a crash.

Remedy: MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3HELI.

NHTSA campaign record ↗
19V665000 · Latches/Locks/Linkages:Hood:Latch

Reported: 2019-09-18 (September 18, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.

Consequence: A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.

NHTSA campaign record ↗
19V693000 · Unknown Or Other

Reported: 2019-10-02 (October 2, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

NHTSA campaign record ↗
19V695000 · Air Bags: Air Bag/Restraint Control Module

Reported: 2019-10-02 (October 2, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Consequence: An inactive airbag system can increase the risk of injury in the event of a crash.

Remedy: DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.

NHTSA campaign record ↗
19V716000 · Structure:Body:Door

Reported: 2019-10-08 (October 8, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.

Consequence: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.

Remedy: DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.

NHTSA campaign record ↗
19V798000 · Fuel System, Diesel

Reported: 2019-11-07 (November 7, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station fuel pump may not automatically stop once the tank fill level is reached, potentially causing the fuel to overflow.

Consequence: A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KRAFMOD.

NHTSA campaign record ↗
19V800000 · Seats

Reported: 2019-11-06 (November 6, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.

Consequence: In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.

Remedy: DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.

NHTSA campaign record ↗
19V908000 · Equipment

Reported: 2019-12-19 (December 19, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.

Consequence: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.

NHTSA campaign record ↗
20V078000 · Engine And Engine Cooling:Exhaust System:Emission Control:Gas Recirculation Valve (Egr Valve) | Engine And Engine Cooling:Exhaust System

Reported: 2020-02-12 (February 12, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.

Consequence: If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AGROHR.

NHTSA campaign record ↗
20V079000 · Engine And Engine Cooling:Exhaust System

Reported: 2020-02-12 (February 12, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.

Consequence: An exhaust gas leak in the engine compartment increases the risk of a fire.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FLABIND.

NHTSA campaign record ↗
20V109000 · Steering

Reported: 2020-02-25 (February 25, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.

Consequence: If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.

NHTSA campaign record ↗
20V110000 · Steering:Column

Reported: 2020-02-25 (February 25, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.

Consequence: If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.

NHTSA campaign record ↗
20V155000 · Equipment:Other:Labels

Reported: 2020-03-18 (March 18, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).

Consequence: With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.

NHTSA campaign record ↗
20V156000 · Equipment:Other:Labels

Reported: 2020-03-18 (March 18, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.

Consequence: Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.

NHTSA campaign record ↗
20V157000 · Tires

Reported: 2020-03-18 (March 18, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.

Consequence: A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.

NHTSA campaign record ↗
20V180000 · Equipment:Other:Owners/Service/Other Manual

Reported: 2020-03-26 (March 26, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Consequence: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.

NHTSA campaign record ↗
20V181000 · Structure:Frame And Members:Underbody Shields | Service Brakes, Air:Supply:Hoses, Lines/Piping, And Fittings

Reported: 2020-03-25 (March 25, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

Consequence: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRADVER.

NHTSA campaign record ↗
20V595000 · Fuel System, Gasoline:Delivery:Hoses, Lines/Piping, And Fittings

Reported: 2020-09-29 (September 29, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence: A fuel leak can increase the risk of a fire.

Remedy: DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.

NHTSA campaign record ↗
20V663000 · Steering:Hydraulic Power Assist:Hose, Piping, And Connections

Reported: 2020-10-28 (October 28, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

NHTSA campaign record ↗
20V756000 · Equipment:Other:Owners/Service/Other Manual

Reported: 2020-12-08 (December 8, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.

Consequence: If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.

Remedy: DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.

NHTSA campaign record ↗
20V772000 · Structure:Body:Hood

Reported: 2020-12-11 (December 11, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.

Consequence: In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.

Remedy: DVUSA will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin January 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHAUBE.

NHTSA campaign record ↗
20V802000 · Service Brakes, Hydraulic:Foundation Components:Disc:Caliper

Reported: 2020-12-21 (December 21, 2020)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.

Consequence: Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy: DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.

NHTSA campaign record ↗
21V055000 · Electrical System:Software

Reported: 2021-02-05 (February 5, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

NHTSA campaign record ↗
21V077000 · Back Over Prevention: Sensing System: Camera

Reported: 2021-02-17 (February 17, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence: A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

NHTSA campaign record ↗
21V152000 · Service Brakes, Hydraulic:Pedals And Linkages

Reported: 2021-03-10 (March 10, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.

Consequence: Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.

Remedy: DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.

NHTSA campaign record ↗
21V153000 · Latches/Locks/Linkages:Doors:Lock

Reported: 2021-03-10 (March 10, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Consequence: In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.

Remedy: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.

NHTSA campaign record ↗
21V235000 · Electrical System: Instrument Cluster/Panel

Reported: 2021-04-05 (April 5, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Consequence: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

NHTSA campaign record ↗
21V241000 · Steering:Hydraulic Power Assist:Hose, Piping, And Connections

Reported: 2021-04-06 (April 6, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

Consequence: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

NHTSA campaign record ↗
21V410000 · Air Bags:Passenger Side Frontal:Cushion | Electrical System

Reported: 2021-06-02 (June 2, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Consequence: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

NHTSA campaign record ↗
21V411000 · Electrical System:Software | Back Over Prevention:Display Function

Reported: 2021-06-02 (June 2, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

NHTSA campaign record ↗
21V972000 · Electrical System:Software

Reported: 2021-12-15 (December 15, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

Consequence: Unintentional vehicle movement can increase the risk of a crash.

Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

NHTSA campaign record ↗
22V281000 · Back Over Prevention:Display Function

Reported: 2022-04-27 (April 27, 2022)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

NHTSA campaign record ↗
22V360000 · Communication: Auto Crash Notification | Electrical System:Software

Reported: 2022-05-20 (May 20, 2022)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

NHTSA campaign record ↗
22V796000 · Power Train:Automatic Transmission:Internal:Park Pawl

Reported: 2022-10-21 (October 21, 2022)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

Consequence: Vehicle rollaway increases the risk of a crash.

Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

NHTSA campaign record ↗
23V204000 · Electrical System: Instrument Cluster/Panel

Reported: 2023-03-24 (March 24, 2023)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Consequence: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

NHTSA campaign record ↗
23V875000 · Structure:Critical Fasteners

Reported: 2023-12-21 (December 21, 2023)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Consequence: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

NHTSA campaign record ↗
23V876000 · Structure:Critical Fasteners

Reported: 2023-12-21 (December 21, 2023)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence: A detached partition wall can increase the risk of injury.

Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

NHTSA campaign record ↗
24V930000 · Electrical System: Instrument Cluster/Panel

Reported: 2024-12-13 (December 13, 2024)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

Consequence: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

67 unique complaints in this selection. Analysis snapshot: 2026-10-01.

53.7%Usable mileage36 / 67 records
100.0%Valid incident date67 / 67 records
100.0%Valid filing date67 / 67 records
100.0%Ordered incident and filing dates67 / 67 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201120122013201420152016201720182019202020212022202320242025
Electrical System
214.3%
ODI 10504567 · 20,000 mi

[XXX] IS CAR WASH STORE? IN MARCH 21, 2013, VEHICLE WARNING LAMP CAME ON AGAIN, THE INFORMATION IS :"ENGINE OIL LEVEL NOT WHEN ENG RUNNING", ON THIS DAY I ONCE PUT MY CAR TO THE [XXX], IN MARCH 26, 2013, [XXX] SEND THE CAR BACK, THEY TELL US, THE VEHICLE IS NO PROBLEM. I CHECK THE VEHICLE FOUND, "ENGINE OIL LEVEL NOT WHEN ENG RUNNING"WARNING LAMP STILL ON . I DON'T KNOW WHAT'S PROBLEM ON THIS CAR? I DON'T KNOW IF I USE THIS CAR IS BE SAFE? I WANT THIS CAR TO THE GOVERNMENT SAFETY SUPERVISION DEPARTMENT TO DO THE IDENTIFICATION, TO CONFIR…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

212.5%
ODI 10627646 · 10 mi

AT NIGHT THE HEADLIGHT SWITCH IS NOT ILLUMINATED SHOWING THE POSITION OF THE HEADLIGHT SWITCH. THERE IS NO WAY TO SEE WHAT IS SELECTED BY THE HEADLIGHT SWITCH EXCEPT WITH A FLASHLIGHT. THE INTERIOR LIGHTS ARE NOT BRIGHT ENOUGH TO ILLUMINATE THE DASH IN THE ARE OF THE HEADLIGHT SWITCH TO KNOW WHERE IT'S SET. THIS IS STRANGE BECAUSE EVERY OTHER SWITCH AND INDICATOR ON THE DASH IS BACK-ILLUMINATED EXCEPT THE HEADLIGHT SWITCH. THE SWITCH IS A ROTARY SWITCH WITH AN OUTER RING THAT SHOWS WHAT IS SELECTED WHEN THE INNER KNOB IS AT THAT POSITION. TH…

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00.0%

No examples available for this selection.

310.7%
ODI 11185627 · 175,000 mi

07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION 02/07/2019 PROBLEM WITH TRANSMISSION AND DPF/DOC CAT (VAN IS TOTALLY DEMERGE AFTER ONLY TWO YEARS)

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215.4%
ODI 11395473 · 45,000 mi

EVERY 400 0R SO MILES THE CHECK ENGINE LIGHT COMES ON. CODES ARE 19DE00H AND P16CC00 AND P18F100 RELATING TO THE DEF BURN. I HAVE STOPPED AT THREE MB DEALERSHIPS. THEY LOOK AT CODE AND RESET SYSTEM AND TELL ME TO DRIVE THE VEHICLE. THEY ALSO HAVE SENT SEVERAL PEOPLE LETTERS TO REQUEST THEY HAVE THE VEHICLES FOR TWO WEEKS TO STUDY THE PROBLEM. I CAN'T DO THAT.

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214.3%
ODI 11503321

it grovernor at 7o mph which you can not pass. you can not go up some hills at the speed limit it will not idle it turn off all the time, to keep the van idling you have to put it in drive and put on the e brake and hope it does not move the back doors are always lock and when you unlock the back doors, the van turn off , in the cold months your passengers freeze. This may not sound like must to you but come and drive this van this could be a bad safety issue. this van is wrongfully and poorly engineer.

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69.0%
ODI 11402606 · 43,000 mi

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V055000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT TURNED ON THE VEHICLE AND THE POWER STEERING ASSIST WARNING ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS DESIGNED. THE CONTACT ATTEMPTED TO CHANGE GEARS HOWEVER, THE GAUGES FAILED TO ILLUMINATE. THE VEHICLE WAS…

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2025.0%
ODI 11354158 · 5,200 mi

MERCEDES HAS LOCATED A DASHBOARD DRINK HOLDER DIRECTLY ABOVE A VENT THAT OPENS TO THE STARTER ELECTRICAL MODULE AND CIRCUIT BOARD. THE DRINK HOLDERS ARE VERY SHALLOW, AND UNSTABLE. THE LOCATION ON THE DRIVER'S SIDE DASH, NEXT TO A VENT THAT LEADS TO THE STARTER CIRCUIT BOARD IS EXTREMELY DANGEROUS. I ACCIDENTLY SPILLED COFFEE ON THE DASH DRINK HOLDERS, AND THE SUBSEQUENT SPILL LED TO THE STARTER MODULE TO SHORT CIRCUIT, STRANDING OUR SPRINTER VAN, WHICH WOULD NOT START FOR OVER AN HOUR. ONCE STARTED AND DRIVEN FOR AWHILE, THE VAN WOULD NOT TURN…

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920.0%
ODI 11429298

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

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820.0%
ODI 11550239 · 6,800 mi

The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking, with the traction control warning light illuminated. The contact stated that the failure had occurred several times while the cruise control was activated. The contact stated that the failure worsened over time. The contact stated that the failure ceased after turning off the cruise control feature. In addition, the contact stated that the Forward Collision Avoidance …

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15.9%
ODI 11748198

On January 19, 2026, my neighbors / daughter noticed smoke was coming from under the van that had been parked for over 3 hours. Shortly after, he confirmed the van had caught fire. I asked him to call the fire department.

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216.7%
ODI 11725922

Vehicle: 2024 Mercedes-Benz Sprinter VIN: [XXX] Mileage: 148,000 The vehicle is experiencing a serious safety-related defect where the starter motor remains engaged even after the engine is turned off. This results in the starter continuing to run and stay powered, which can cause severe mechanical damage, overheating, and presents a potential fire risk. The starter has already been replaced, but the issue persists, indicating the problem is within the vehicle’s electrical control system (such as wiring harness, relay, or control module). A…

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00.0%

No examples available for this selection.

Engine
214.3%
ODI 10504567 · 20,000 mi

[XXX] IS CAR WASH STORE? IN MARCH 21, 2013, VEHICLE WARNING LAMP CAME ON AGAIN, THE INFORMATION IS :"ENGINE OIL LEVEL NOT WHEN ENG RUNNING", ON THIS DAY I ONCE PUT MY CAR TO THE [XXX], IN MARCH 26, 2013, [XXX] SEND THE CAR BACK, THEY TELL US, THE VEHICLE IS NO PROBLEM. I CHECK THE VEHICLE FOUND, "ENGINE OIL LEVEL NOT WHEN ENG RUNNING"WARNING LAMP STILL ON . I DON'T KNOW WHAT'S PROBLEM ON THIS CAR? I DON'T KNOW IF I USE THIS CAR IS BE SAFE? I WANT THIS CAR TO THE GOVERNMENT SAFETY SUPERVISION DEPARTMENT TO DO THE IDENTIFICATION, TO CONFIR…

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116.7%
ODI 11428883

Had a service call to repair recall items. Technician forgot to install bolts holding the transmission which led to multiple light alerts. Could have been dangerous for driver.

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17.7%
ODI 11355406 · 132,977 mi

MERCEDES BENZ 2500 2013 V6 DIESEL. YELLOW ENGINE WARNING LIGHT AND THE EBT YELLOW WARNING LIGHT CAME ON AND ANOTHER WARNING ON THE INSTRUMENT CLUSTER THERE ARE 5 MORE ENGINE STARTS REMAINING AND IT WILL NOT START IF DRIVEN MORE THAN 340 MILES. BOTH THE ERG VALVE AND THE EBT TANK AND HEATER HAVE BEEN REPLACED. WE WERE DRIVING UNDER AN EVACUATION ALERT BECAUSE OF FIRE. SPEED WAS 45-50 MPH. THIS INCIDENT HAS PUT US IN A DANGEROUS SITUATION BECAUSE WE ARE DEPENDENT IN THE SPRINTER FOR EVACUATION. THE DEALER IS 40 MILES AWAY AND CANNOT SERVICE T…

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531.3%
ODI 11301689

I STARTED TO SMELL EXHAUST FUMES ON THE CAB OF MY VAN. I AM HAVING HEADACHES AND NOSEA . DOING RESEARCH ONLINE I DISCOVERED THAT THIS IS A COMMON PROBLEM WITH 2014 MERCEDES SPRINTER. THIS IS A HEALTH HAZARD AND A SAFETY ISSUE. THERE ARE NO SENSORS ON .

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00.0%

No examples available for this selection.

310.7%
ODI 11185627 · 175,000 mi

07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION 02/07/2019 PROBLEM WITH TRANSMISSION AND DPF/DOC CAT (VAN IS TOTALLY DEMERGE AFTER ONLY TWO YEARS)

Look up ODI 11185627 at NHTSA ↗

17.7%
ODI 11676933 · 73,000 mi

The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cl…

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214.3%
ODI 11621205 · 50,000 mi

The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that the vehicle hesitated while depressing the accelerator pedal. The contact stated that while driving 70 MPH, the vehicle lost motive power. The contact pulled over to the shoulder of the highway. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Mercedes Benz of Billings (3045 King Ave W, Billings, MT…

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57.5%
ODI 11350871 · 3,000 mi

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 50 MPH. THE VEHICLE WAS PULLED OVER. THE CONTACT STATED THAT HE LOOKED UNDER THE HOOD OF THE VEHICLE AND NOTICED THAT THE HOSE CONNECTING THE RESERVOIR HAD DETACHED. THE VEHICLE WAS TOWED TO THE DEALER CAROUSEL MOTORS (809 IA-1, IOWA CITY, IA 52244, [phone removed]) HOWEVER, THE VEHICLE WAS DIAGNOSED AND THE SAME CLAMP WAS REATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MI…

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1518.8%
ODI 11387576 · 800 mi

MY BRAND NEW 2020 MERCEDES SPRINTER 2500 VAN JUST LIKE. EVERYONE ELSE'S ON THAT VEHICLE HAS A POWER STEERING HOSE THAT IS TOO SHORT. BECAUSE OF THIS A FAIR AMOUNT OF PEOPLE HAVE HAD THIS COME OFF AND ENDED UP STRANDED. WHEN IT COMES OFF YOU LOSE POWER STEERING. IF THIS HAPPENS WHILE DRIVING IT COULD BE DANGEROUS. I CALLED MERCEDES BENZ OF WESTMINSTER IN CO AND THEY SAID THEY CANNOT FIX THIS UNTIL THERE IS A RECALL FOR MY PARTICULAR VIN. OTHER VINS HAVE RECEIVED A RECALL ALREADY. I AM AFRAID THAT BY DRIVING THIS VEHICLE LIKE THIS IT PRES…

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511.1%
ODI 11485202

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

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820.0%
ODI 11515268

At elevations above about 6,500ft, the Sprinter is essentially immobile or becomes intermittently unresponsive to the gas pedal when it is depressed. This happens routinely at elevation and has led to unresponsive acceleration while driving. The unresponsive accelerator has compromised safety when trying to pull out onto roads. This issue has occurred frequently to other Sprinter owners in similar conditions. No warning lights, lamps, or messages appear or are associated with this issue. This issue appears difficult to replicate at Mercedes dea…

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529.4%
ODI 11563046

At 3,000 miles, my 2023 Van (purchased new) developed significant reduction in power and acceleration. The transmission also shifts incorrectly (too late, resulting in higher then normal RPM's) and then abruptly downshifts upon stopping. When going uphill, the van obtains a max speed of about 35-40MPH, forcing me to travel on the local Interstates on the shoulder with my hazards flashing so other vehicles know to pass me. Van was left at Mercedes Dealership for 1 month. Van was not repaired, no plan or remedy was communicated. Van has…

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18.3%
ODI 11724480

Complaint Description I am filing this complaint with the National Highway Traffic Safety Administration regarding a safety issue with my new Mercedes Benz Sprinter 2500. I purchased this vehicle brand new from Mercedes Benz Manhattan. From the first day of ownership, I began experiencing multiple serious problems with the van. The main issue is that exhaust smoke and/or crankcase gases enter the cabin while driving. In addition, the vehicle experiences strong vibrations and the transmission frequently kicks or shifts abruptly. On several occas…

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00.0%

No examples available for this selection.

Power Train
17.1%
ODI 10691195 · 42,000 mi

WE MOVED TO HIGH ALTITUDE (6750 FT ELEVATION). FROM A STOP IT TAKES OVER THREE SECONDS FOR THE VEHICLE TO HAVE PROPER POWER TO ACCELERATE. IT WILL START TO ROLL, BUT NO REAL POWER. I HAVE TAKEN IT TO THE MERCEDES BENZ (WALTER'S MERCEDES OF RIVERSIDE, CA) DEALER THREE TIMES. THEY REFUSE TO TEST IT AT ALTITUDE AND SAY THEY CAN'T DUPLICATE THE PROBLEM AT SEA LEVEL (OF COURSE NOT). IT IS A SAFETY ISSUE. I CAN'T PULL OUT ONTO THE HIGHWAY BY MYSELF WITHOUT FEAR OF BEING HIT BECAUSE I AM UNABLE TO PROPERLY ACCELERATE. *TR

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

16.3%
ODI 11174948 · 72,000 mi

DIESEL PARTICLE FILTER CONNECTOR BREAKING. CONNECTOR BREAKS ALLOWING CARBON MONOXIDE TO ENTER THE PASSENGER COMPARTMENT. HOT EXHAUST GASES BURN AND MELT WIRING UNDER TRUCK CUTTING OFF ENGINE POWER CAUSING VEHICLE TO STALL WHILE DRIVING.

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00.0%

No examples available for this selection.

13.6%
ODI 10986382

TL* THE CONTACT OWNS A 2016 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V149000 (POWER TRAIN) WAS RECEIVED ON MARCH OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Look up ODI 10986382 at NHTSA ↗

17.7%
ODI 11123429 · 10 mi

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 2500 (NA). WHILE DRIVING 10 MPH, THE TRANSMISSION WENT INTO NEUTRAL AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO QUICKLY SHIFT GEARS WHILE IN TRAFFIC. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PEMBROKE PINES (14199 PINES BLVD, PEMBROKE, FL 33027, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE …

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321.4%
ODI 11321880 · 4,500 mi

SINCE SEPTEMBER OF 2019 WITH AROUND 4500 MILES ON THE VEHICLE, LOOSE BOLTS WERE FOUND THAT HOLDS UP FUEL TANK. SEVERAL DRIVESHAFTS (AKA PILOT SHAFTS) FAILED AND WERE REPLACED. THE REAR DIFFERENTIAL FAILED AND WAS REPLACED. SEVERAL TIRES HAVE BEEN REPLACED. THIS VEHICLE VIBRATES AT HIGHWAY SPEEDS. MERCEDES BENZ HAS MADE SEVERAL ATTEMPTS OVER 80 DAYS TO CURE THIS VIBRATION PROBLEM. PHOTOS WERE SENT TO THE SERVICE MANAGER AT WAGNER MERCEDES BENZ ON 10/2/2019 SHOWING LOOSE BOLTS WHICH THEY SECURED FUEL TANK. THE VEHICLE CURRENTLY HAS 7400 MILES ON …

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1319.4%
ODI 11187346 · 120 mi

IT IS BRAND NEW VEHICLE AND WHILE DRIVING A STRANGE SOUND IS COMING FROM THE VEHICLE, I WENT BACK TO DEALER AND I WAS TOLD IT IS AN MANUFACTURING DEFECT ON DRIVER SHAFT AND BEARINGS. NO PARTS AVAILABLE SO FAR AND THEY REFUSE TO GIVE ANOTHER NEW VEHICLE, THEY ARE NOT ABLE TO PROVIDE LOAN VEHICLE EITHER. I AM STUCK AND CAN DO NOTHING INSTEAD MAKING MONTHLY PAYMENTS FOR NO VEHICLE!

Look up ODI 11187346 at NHTSA ↗

1721.3%
ODI 11341881 · 600 mi

THE 4WD IN THIS VEHICLE DOES NOT DISENGAGE PROPERLY EVEN WHEN DONE PER THE OWNERS MANUAL INSTRUCTIONS. UNDER 1,000 MILES ON THE VEHICLE . FOR EXAMPLE, I STOPPED THE VEHICLE, SHIFTED TO NEUTRAL, ENGAGED 4WD AND DROVE FOR 15-20 MINUTES ON A DIRT ROAD. I PULLED OVER TO ENJOY THE VIEW, PUT THE VEHICLE IN PARK BUT LEFT THE ENGINE RUNNING. WHEN I ATTEMPTED TO PUT THE VEHICLE BACK INTO DRIVE, THE 4WD DECIDED IT WAS TIME TO DISENGAGE (WITHOUT ME PUSHING THE BUTTON TO DO SO) AND IT MADE ALL SORTS OF LOUD GRINDING AND CLANGING SOUNDS AS THE MECHANICA…

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511.1%
ODI 11485202

At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.

Look up ODI 11485202 at NHTSA ↗

37.5%
ODI 11516619

The vehicle will lose power at high altitudes. I will push the gas pedal all the way down and the RPMs do not move nor does the vehicle move. This has left me in dangerous situations at intersections. I have spoken with a Mercedes dealer in Denver and they have multiple reports of this problem. The vehicle only has 1800 miles and this has happened multiple times at altitude.

Look up ODI 11516619 at NHTSA ↗

423.5%
ODI 11563046

At 3,000 miles, my 2023 Van (purchased new) developed significant reduction in power and acceleration. The transmission also shifts incorrectly (too late, resulting in higher then normal RPM's) and then abruptly downshifts upon stopping. When going uphill, the van obtains a max speed of about 35-40MPH, forcing me to travel on the local Interstates on the shoulder with my hazards flashing so other vehicles know to pass me. Van was left at Mercedes Dealership for 1 month. Van was not repaired, no plan or remedy was communicated. Van has…

Look up ODI 11563046 at NHTSA ↗

216.7%
ODI 11579185

The drive shaft to front differential (part # A9070410-09-00) in MY23 and MY24 Sprinter AWD has structural flaw in the sense that: (1) it is so short that the shaft can easily fall off during normal road conditions. (2) the clip and O-ring to secure the A9070410-09-00 is not strong enough to handle the normal stress of this driver shaft. If A9070410-09-00 falls off, severe vibration occurs and the Sprinter can only drive 2mile/hour or even stop functioning. There is a good chance that the driver can get stuck in the middle of nowhere without …

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150.0%
ODI 11734794

Subject: Transmission Failure Safety Complaint I am submitting a complaint regarding a serious transmission problem with my vehicle. While driving, the transmission suddenly failed, and the vehicle lost the ability to move properly. The car would not accelerate as expected and had difficulty. In some instances, the vehicle would not move forward or reverse. Warning indicators appeared, and the transmission Fault Stop began showing abnormal behavior such as delayed shifting, jerking, slipping, or sudden loss of power. This created a dangerous s…

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Unknown Or Other
321.4%
ODI 10733198 · 40,000 mi

AS A HIGH USE BUSINESS VEHICLE, MY MERCEDES SPRINTER 2500 WAS OUT OF WARRANTY (36K MILES) WITHIN A YEAR OF PURCHASE. JUST ABOUT A MONTH BEYOND 36K, THE ROOF MOUNTED AIR CONDITIONER BEGAN LEAKING (MORE LIKE TORRENTING) WATER UPON THE MIDDLE BENCH SEATS AFTER EVERY RAIN. THIS WATER HAS ALSO LEAKED DOWN INTO THE FRONT ROOF MOUNTED ELECTRONICS, SUCH AS THE DOME LIGHTS, AND MADE THEM MALFUNCTION. THE VEHICLE IS ESSENTIALLY USELESS FOR PASSENGER OR GOODS TRANSPORT DURING ANY RAIN STORM. WHEN CONTACTED, AFTER MUCH RUN AROUND AND BROKEN PROMISE, THE MA…

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233.3%
ODI 11151256 · 23,000 mi

CHECK ENGINE AND DEF LIGHT COMES ON WHEN I CAN ONLY PUT A QUART OF DEF IN TANK ONLY HAVE 23000 MILES ON ENGINE. LIGHT CLEARS AFTER ADDING ONLY A QUART AND RESTATRTING AND DRIVING. THEN RETURNS IN A SHORT WHILE. SHOULDNT THIS BE COVERED UNDER THE EMISSION WTTY. YEAR 2012 MERCEDES SPRINTER 3500

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

111.1%
ODI 11228437 · 90,000 mi

MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE 3RD ONE IS OUT AND THEN WARRANTY WON'T COVER IT BECAUSE IT WAS ONLY FOR 2Y . I'M SO FRUSTRATED ABOUT MERCEDES NOT ISSUWING A RECALL OR SOMETHING THAT WILL HELP OWNERS LIKE ME OF BEEN STUCK WITH A HUGE REPAIR BILL AND FRUSTRATION

Look up ODI 11228437 at NHTSA ↗

27.1%
ODI 11327261 · 35,000 mi

THE ROOF TOP AIR CONDITIONER SEAL HAS FAILED. DURING THE RAIN IT'S AN INDOOR SHOWER. THERE IS ALREADY A CLASS ACTION LAWSUIT OVER THIS ISSUE WITH MERCEDES. *TR

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17.7%
ODI 11593949

Check engine light Nox sensor failure message

Look up ODI 11593949 at NHTSA ↗

214.3%
ODI 11374151 · 4,734 mi

2018 MB SPRINTER PLEASURE WAY RV SUDDENLY ERRATICALLY ACCELERATED WHILE IN MOTION ON HIGHWAY, ERRATIC TRANSMISSION SHIFTING, MULTIPLE WARNING MESSAGES INCLUDING ESP, ABS, BLIND SPOT ASSIST INOPERATIVE, ASR/BAS SYMBOL APPEARED. AWAIT SERVICE APPOINTMENT. ?REAR WHEEL SPEED SENSOR?

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913.4%
ODI 11404373 · 20,000 mi

SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/C BY MERCEDES BENZ OF JACKSONVILLE. VAN WAS DRIVEN DAILY AFTER SERVICE APPOINTMENT AND BEGAN TO SMOKE. ONCE IT WAS PARKED IN A PARKING LOT (CHURCH/SCHOOL LOT) IT BURST INTO FLAMES. DRIVER AND TWO CHILDREN WERE ABLE TO EXIT THE VEHICLE JUST BEFORE IT BURST INTO FLAMES. HAD THE VEHICLE BEEN DRIVING DOWN A HIGHWAY AT THE TIME OR WASN'T BEING PARKED, THE VAN COULD HAVE BURNED OR KILLED THE DRIVER AND CHILDREN INSIDE.

Look up ODI 11404373 at NHTSA ↗

911.3%
ODI 11414689 · 7,000 mi

POWER STEERING HOSE IS NOT LONG ENOUGH, IS POORLY CONNECTED/CLAMPED, AND HAS BEEN DISCONNECTING FROM MULTIPLE OF THESE VEHICLES, CAUSING AN IMMEDIATE EMERGENCY SITUATION (LOSS OF POWER STEERING), AND AN IMMEDIATE VEHICLE BREAKDOWN. MERCEDES IS AWARE OF THIS ISSUE BUT HAS THUS FAR FAILED TO ADDRESS IT

Look up ODI 11414689 at NHTSA ↗

613.3%
ODI 11594217

Smog test failed California smog test due to the OBD 02 sensor (exhaust engine sensor) not being ready. Despite our efforts, including driving over 1000 miles and following Mercedes recommended drive cycle steps repeatedly, the issue persists. So far, we have contacted the Mercedes dealer several times, been told to drive the van around and given the Mercedes drive cycle instructions, but to no avail. Additionally, a customer case has been opened with Mercedes-Benz North America, only to be directed back to the dealership, where the vehicle rem…

Look up ODI 11594217 at NHTSA ↗

820.0%
ODI 11507050

My transportation business invested in a Commercial Sprinter Van 2500 4x4 2022, that was purchase on November 19th, 2022. We use these cargo van to transport LTL throughout United States and Canada. On December 23rd, 2022 the vehicle was involved in an incident that almost resulted to death of the driver due to a faulty manufactured vehicle recently purchased through Mercedes Benz. After completing a drop off, the driver of the vehicle was on his way home for the Holidays. Driver was driving about 65 mph per the posted speed limit. At the tim…

Look up ODI 11507050 at NHTSA ↗

423.5%
ODI 11579218

The front driveshaft for the vehicle referenced has a safety design flaw that makes it too short. There is a risk of the front driveshaft separating from the front differential splines completely and wrecking havoc to the vehicles essential driving components like steering rack, wiring harness, and potentially causing an accident. Mercedes Benz has increased wait times at their shops and are currently 5-6 weeks out to even look at the vehicles issue. Currently my vehicle is experiencing major vibrations due to the front driveshaft barely hangin…

Look up ODI 11579218 at NHTSA ↗

325.0%
ODI 11666356

Our 2024 Sprinter Van, manufactured in 2023, with less than 10,000 miles caught fire in the engine compart shortly after my wife picking me up at the airport.

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150.0%
ODI 11706084

Refer to Safety Recall 25V747 and see the attachment which outlines our complaint. RV does not comply with requirements of FMVSS 110 and 49 CFR Part 567. We were the reporting party to the manufacturer and according to NHTSA database, our VIN is not present for the required recall service/extended fuel tank replacement. The RV manufacturer and dealer are not presently responding to requests from us to have the recall service completed. We believe they have not correctly reported additional safety concerns as are described in the attachment.…

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Air Bags
428.6%
ODI 10972318

IT IS HAS BEEN OVER A YEAR AND WE ARE STILL WAITING FOR AN AIRBAG REPLACEMENT. THIS IS QUITE DANGEROUS AND WE BELIEVE THAT WAITING FOR MORE THAN ONE YEAR IS TOO LONG.

Look up ODI 10972318 at NHTSA ↗

233.3%
ODI 11093380

TAKATA RECALL- WE HAVE BEEN WAITING 3 YEARS FOR A FIX FOR THE DRIVER SIDE AIRBAG RECALL SINCE WE WERE FIRST NOTIFIED OF THE PROBLEM WITH THE AIRBAG. THE RECALL WAS EFFECTIVE 02/11/2016. WE WERE NOTIFIED OF THE PROBLEM NEARLY A YEAR BEFORE THE RECALL BECAME EFFECTIVE. WE HAVE ALSO BEEN WAITING FOR THE PASSENGER SIDE AIRBAG RECALL REPLACEMENT SINCE 01/10/2017. THIS IS OUTRAGEOUS AND WE FEEL MERCEDES SHOULD BUY OUR VEHICLE BACK FROM US FOR THE BLUE BOOK VALUE IMMEDIATELY.

Look up ODI 11093380 at NHTSA ↗

969.2%
ODI 10920180

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V073000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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743.8%
ODI 10925061

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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111.1%
ODI 11204413

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V004000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OMAHA (14335 HILLSDALE AVE, OMAHA, NE 68137, [phone removed]) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTI…

Look up ODI 11204413 at NHTSA ↗

932.1%
ODI 11155551 · 22,000 mi

TAKATA RECALL PASSENGERS SIDE AIR BAG BLOW UP AND NEVER CAME OUT SEAT BELT WONT WORK CAR WAS NOT IN A COLLISION OR HIT JUST WENT OFF AS DRIVING ON ROAD MB WILL NOT SEE TRUCK TO FIX IT TRIED 4 TIMES TO MAKE THEM SEE IT NASTY PEOPLE SAD SO SAD

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

23.0%
ODI 11315341 · 1,100 mi

SRS FRONT LEFT WARNING LIGHT ON FOR AIRBAG AND SEATBELT

Look up ODI 11315341 at NHTSA ↗

11.3%
ODI 11563139

The wiring harness under my front passenger swivel seat became pinched and severed the wires. The air bag warning light came on. I took the vehicle to the dealer and got it fixed at my own expense. I noticed the recall #21V410000 which is for the same thing, however my van was not included. Can my van be included so I can be reimbursed by the mfg? Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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24.4%
ODI 11459891

This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table and then back prior to driving again. When we tried to move the seat closer to the steering wheel, the electric seats did nothing and upon inspection, realized the fuse had blown for the power seats. We replace the fuse and drove a little ways and swiveled the seat again to test it and this time the seat binded up on something. Upon further inspection, we noted several bare wires caught up in the swivel mechanism underneath the…

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25.0%
ODI 11627346

On [XXX], I purchased a new 2022 Mercedes Benz Winnebago Adventure Wagon (“RV”) from La Mesa RV located in Phoenix, AZ. Prior to purchase, while doing research online, it came to my attention that there was an NHTSA Safety Recall for this particular year/model that affected wires under the seat and potential Airbag deployment. (NHTSA Part 573 Safety Recall Report #24V-318). Once I learned of the safety recall, I contacted the dealer on September 21 to determine if this particular vehicle was part of the recall and/or if it has been repaired.…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Steering
00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

222.2%
ODI 11376369 · 49,000 mi

I NOTICED A RECALL FOR THE MB SPRINTER 2500 - YEAR 2015-2020 WITH A LEAKING POWER STEERING CLAMP/HOSE.(20V-663) MY VAN IS NOT INCLUDED IN THIS RECALL DESPITE BEING A 2015 MB SPRINTER 2500. I HAD THIS PART REPLACED ON MY VAN TWO WEEKS AGO. PLEASE DIG DEEPER INTO THE VANS AS THERE ARE OTHER VINS THAT ARE BEING AFFECTED BY THIS EXACT SAME ISSUE THAT ARE NOT BEING INCLUDED IN THE RECALL. I HAD TO REPLACE THE DRIVE BELT TOO AS THE POWER STEERING FLUID WAS LEAKING ON THAT BELT.

Look up ODI 11376369 at NHTSA ↗

310.7%
ODI 11407428

MY ROOF IS LEAKING. I HAVE BEEN WONDERING WHERE THE STAINS ARE COMING FROM ON MY CEILING. TODAY IS A RAINY DAY IN CINCINNATI. I GO TO PUT MY GROCERY IN THE VAN THE CEILING IS SOAK AND WET. NOW I UNDERSTAND WHY MY DISABLED CHILD AND I STAY SICK AND WHY ITS RUSTING OUT.

Look up ODI 11407428 at NHTSA ↗

430.8%
ODI 11101528 · 4,950 mi

WHILE DRIVING SLOWLY (10MPH), ROUGHLY STRAIGHT, ON A GRAVEL ROAD, THE POWER STEERING SUDDENLY FAILED. I WAS ABLE TO STEER, BUT STEERING EFFORT WAS VERY HIGH. THE LOWER HOSE CONNECTED TO THE COOLER FOR THE POWER STEERING FLUID HAD FALLEN OFF AND ALL THE FLUID HAD BEEN EXPELLED. I COULD SEE NO REASON FOR THIS TO HAVE HAPPENED. THE CLAMP WAS STILL CONNECTED TO THE HOSE. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE HOSE. THERE WAS NO EVIDENCE OF DAMAGE TO THE HOSE. I RE-ATTACHED THE HOSE. I DROVE TO THE NEAREST AUTO-PARTS STORE (~ 70 MILES, MIXED …

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214.3%
ODI 11349245 · 5,500 mi

THE PRESSURIZED LOWER POWER STEERING FLUID HOSE IS INADEQUATELY CLAMPED AT THE COOLER UNIT AND IS OF INSUFFICIENT LENGTH, RESULTING IN THE HOSE LOOSENING AND EVENTUALLY DISCONNECTING. THIS CAUSES A LOSS OF ALL POWER STEERING ASSIST. UPON THE ADVICE OF OTHER OWNERS WHO HAVE SUFFERED CATASTROPHIC STEERING LOSS, I INSPECTED THE LOWER HOSE CONNECTION IN MY DRIVEWAY AND FOUND IT HAD COME PARTIALLY DISCONNECTED. I HAD TO REATTACH THE HOSE AND SECURE IT WITH A TRADITIONAL WORM-STYLE HOSE CLAMP.

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1522.4%
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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810.0%
ODI 11349553 · 3,000 mi

BOTTOM POWER STEERING HOSE COMING LOOSE ... NOT A SOLID CLAMP.. REPLACED WITH REAL HOSE CLAMP BEFORE THE POPPED OFF.

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36.7%
ODI 11646502

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes dealer and they have stated they found no problems with the ESP sensors and state that the vehicle is responding to perceived wind conditions/instability normally and as it should. However, this was NOT like this for the first two years I drove the vehicle. …

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25.0%
ODI 11548553

The “Cross Wind Assist” my vehicle came equipped from the factory with has nearly caused me to have a serious accident due directly to -totally - distracting me when driving the speed limit on a major highway. The “Cross Wind Assist” activates with no notice to the driver and indiscriminately applies the brakes with out any warning and momentarily causes loss of steering control as the vehicle overcorrects to compensate for detected crosswinds. The majority of the time this happens when passing or being passed by large fast moving tractor tra…

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211.8%
ODI 11548698

The crosswind assist on my vehicle causes me to momentarily loose control of my Sprinter. When passing a tractor-trailer or when I experience any crosswind, the result is a forceful jerking of the vehicle so severe that I almost crashed into the tractor-trailer. I have researched this and found no way to turn this off or any way to make this less reactive. I have also found online others who are experiencing this same problem. Mercedes does not respond to my inquiries, saying that this is standard and no way to regulate the severity of the …

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Service Brakes
00.0%

No examples available for this selection.

116.7%
ODI 11477365

Wheel speed sensor malfunction, partially addressed in NHTSA recall ID: 21V042 Why only rear speed sensors? As of Aug. 2, 2022, I am facing the replacement of both front speed sensors one of which was replaced a year ago. No ABS braking, No stability control, faulty parts creating on going safety problems not addressed in recall 21V042.

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

310.7%
ODI 11291145 · 25,000 mi

MERCEDES BENZ REFUSES FOR OVER A YEAR TO FIX MY AIRBAGS PASSENGER SEAT AIRBAG DEPLOYED WITH NO ACCIDENT. JUST DRIVING ABOUT 25 MILES AN HOUR IT EMPLOYED AT OF NOW NOWHERE BUT AIRBAG DIDN'T COME OUT

Look up ODI 11291145 at NHTSA ↗

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

710.4%
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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1012.5%
ODI 11352167 · 450 mi

THE ACTIVE LANE KEEPING ASSIST IS HIGHLY DANGEROUS AND NEEDS TO BE PERMANENTLY DISABLED OR REMOVED FROM THE VEHICLE. I NARROWLY AVOIDED GETTING INTO A ACCIDENT. I WAS DRIVING ON THE HIGHWAY IN THE LEFT LANE AND HAD TO SERVE AROUND SOME DUMP ITEMS THAT FELL OF THE BACK OF THE TRUCK AHEAD. THE ACTIVE LANE KEEPING ASSIST FORCED THE VAN BACK INTO THE LANE AND TOWARDS THE JUNK IN THE ROAD AND ENDED UP RUNNING OVER IT. IT COULD OF BEEN A LOT WORSE IF THE OBJECT WAS BIGGER, A CAR, PERSON OR ANIMAL. I SHOULD BE ABLE TO TURN IT OFF ONCE! NOT EVERY TIME …

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715.6%
ODI 11428296

Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went to rear of vehicle, retrieved customer's package, and exited the van. Driver was handing customer the package when the driver and customer heard clicking sounds coming from van. Van began sliding down the driveway and hit customer's trees. If trees had not been there, van would have hit the customer's house.

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12.5%
ODI 11532522

I drove on the freeway with Cruise Control engaged. Suddenly, the control kicked off, and the meter board displayed the following warnings: "Active Brake Assist Functions Limited. See Operator's Manual" and "Active Distance Assist Inoperative." I immediately contacted Mercedes-Benz road assistance, and it took them 13 hours to tow my vehicle to the Mercedes-Benz dealer in Las Vegas. It is closed on Sunday. They just drop us on the driveway. The temperature was scorching at 105 degrees Fahrenheit. I drove very cautiously to a nearby parking lot,…

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15.9%
ODI 11548698

The crosswind assist on my vehicle causes me to momentarily loose control of my Sprinter. When passing a tractor-trailer or when I experience any crosswind, the result is a forceful jerking of the vehicle so severe that I almost crashed into the tractor-trailer. I have researched this and found no way to turn this off or any way to make this less reactive. I have also found online others who are experiencing this same problem. Mercedes does not respond to my inquiries, saying that this is standard and no way to regulate the severity of the …

Look up ODI 11548698 at NHTSA ↗

325.0%
ODI 11605374 · 5,000 mi

The contact owns a 2024 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 65-70 MPH, the vehicle stalled without warning. The contact attempted to depress the accelerator pedal however, the vehicle revved but failed to respond. The contact was able to pull to the side of the emergency lane. The contact had called the dealer at that point who advised the contact to turn off the vehicle and lock the vehicle, then reopen and restart the vehicle to reset the computer system. The contact completed the instructions, and the …

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00.0%

No examples available for this selection.

Vehicle Speed Control
00.0%

No examples available for this selection.

350.0%
ODI 11187145 · 50,000 mi

THE VAN WILL AT TIMES ACCELERATE ON IT OWN.

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17.7%
ODI 11389718 · 33,500 mi

WHILE DRIVING AT APPROX. 65 MPH THE CRUISE CONTROL WENT OFF AND THREE WARNING LIGHTS CAME ON INCLUDING ABS AND 2 OTHER NEXT THAT ONE LOOKING LIKE A SWERVE CONTROL OR SLIPPERY ROAD CONDITION AND ANOTHER TIRE LOOKING LIGHT. NOT SURE OF OTHER TWO LIGHT AS THIS WAS MY FIRST DRIVE IN THIS VEHICLE WHICH I HAD DRIVEN AROUND 800 MILES THIS DAY. I PULLED OVER AND ATTEMPTED TO GET BACK ON THE ROAD AS I WAS IN A DANGEROUS LOCATION ON A STEEP HILL. UPON RESTART IT STARTED TO REV THEN BRAKE MULTIPLE TIMES CAUSING GREAT DANGER IN MY ATTEMPT TO GET BACK ON TH…

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00.0%

No examples available for this selection.

222.2%
ODI 10908039 · 50 mi

THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL VEHICLES. THE FACT THAT THE DRIVER IS NOT INFORMED IS A SAFETY PROBLEM. I QUESTIONED MERCEDES ABOUT THIS AND WAS TOLD, THE 2016 MODELS HAVE A ICON THAT DOES SHOW THE SYSTEM IS ON. INCLUDING SHOWING SET SPEED. BUT IT DOES NOT STAY ON. SIMPLY PUT IT SH…

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517.9%
ODI 11185627 · 175,000 mi

07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION 02/07/2019 PROBLEM WITH TRANSMISSION AND DPF/DOC CAT (VAN IS TOTALLY DEMERGE AFTER ONLY TWO YEARS)

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00.0%

No examples available for this selection.

428.6%
ODI 11374151 · 4,734 mi

2018 MB SPRINTER PLEASURE WAY RV SUDDENLY ERRATICALLY ACCELERATED WHILE IN MOTION ON HIGHWAY, ERRATIC TRANSMISSION SHIFTING, MULTIPLE WARNING MESSAGES INCLUDING ESP, ABS, BLIND SPOT ASSIST INOPERATIVE, ASR/BAS SYMBOL APPEARED. AWAIT SERVICE APPOINTMENT. ?REAR WHEEL SPEED SENSOR?

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34.5%
ODI 11341715 · 15,000 mi

THIS VEHICLE IS EQUIPPED WITH SOME SORT OF WIND SHEER WARNING SYSTEM THAT DETECTS CROSS WINDS AND SUDDENLY SLAMS ON THE BRAKES, WHEN YOU LEAST EXPECT IT. I WAS DRIVING THE SPEED LIMIT ON I-40 IN ARIZONA AT 75 MPH ON CRUISE CONTROL, AND WAS PASSING A TRUCK IN THE LEFT LANE. IT WAS A SOMEWHAT WINDY DAY, BUT I WAS DEALING WITH THE WIND AS ANY NORMAL DRIVER WOULD DO, BY STEERING INTO THE WIND A BIT, AND DEALING WITH GUSTS AS THEY AROSE. AS SOON AS THE NOSE OF MY VEHICLE PASSED THE FRONT OF THE TRUCK, MY VAN SUDDENLY BRAKED WITHOUT WARNING. I D…

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56.3%
ODI 11397255 · 3,400 mi

WHILE DRIVING ON A HIGHWAY AND PASSING UNDER A ROAD SIGN DESCRIBING THE NEXT EXIT, THE SPRINTER VAN AUTOMATIC CRASH AVOIDANCE KICKED IN, CAUSING THE VAN TO AUTOMATICALLY JAM ON THE BRAKES AND LOSE APPROXIMATELY 20 MPH WHILE CAUSING THE WHEEL TO PULL DECIDEDLY TO THE LEFT. THERE WERE NO VEHICLES IN FRONT OR BEHIND, AND THANKFULLY ENOUGH NONE CLOSE ENOUGH TO CAUSE AN ACCIDENT. THIS IS A FAIRLY COMMON OCCURRENCE, AND EVEN IF THE BRAKES DO NOT ENGAGE, THE CRASH AVOIDANCE ALERT SOUND WILL OFTEN TIMES CHIME AND STARTLE THE DRIVER FOR OTHER OVERHEAD O…

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12.2%
ODI 11491076

When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed if it does not see a vehicle in front of it for a long enough time. Since this is a larger van, I tend to drive 65mph on higher speed roads such as an interstate. Many cars understandably pass me as the speed limit is usually much higher. Even though they pass me the van does not register that car on the radar in regard to its failure state. When the radar "detects" that it's failed (which it has not) it disables the adaptive c…

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512.5%
ODI 11468531

The distronic cruise control system cuts out after a period of seeing no vehicles in front, sometimes an hour, sometimes two hours. But when this happens, it then begins disabling other safety systems like emergency braking. There is no way to quickly reset the system. I spoke with the Mercedes Benz Dealer about this (van is brand new and this happened twice on my first trip) and I was told that this is both common in the 2019 and older Sprinter Vans, and that it is just a idiosyncrasy of the system. How is this safe? How have there not been a…

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Steering2,800–10,125 mi4,500 mi12
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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ODI 11341715 · 15,000 mi

THIS VEHICLE IS EQUIPPED WITH SOME SORT OF WIND SHEER WARNING SYSTEM THAT DETECTS CROSS WINDS AND SUDDENLY SLAMS ON THE BRAKES, WHEN YOU LEAST EXPECT IT. I WAS DRIVING THE SPEED LIMIT ON I-40 IN ARIZONA AT 75 MPH ON CRUISE CONTROL, AND WAS PASSING A TRUCK IN THE LEFT LANE. IT WAS A SOMEWHAT WINDY DAY, BUT I WAS DEALING WITH THE WIND AS ANY NORMAL DRIVER WOULD DO, BY STEERING INTO THE WIND A BIT, AND DEALING WITH GUSTS AS THEY AROSE. AS SOON AS THE NOSE OF MY VEHICLE PASSED THE FRONT OF THE TRUCK, MY VAN SUDDENLY BRAKED WITHOUT WARNING. I D…

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ODI 11344196 · 3,600 mi

THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I WAS ABLE TO HOLD THE CURVE (AT THE LIMIT OF MY ARM STRENGTH) AND NOT RUN OFF THE ROAD. MY WIFE WOULD NOT HAVE BEEN ABLE TO HOLD IT. THIS COULD HAVE BEEN DEADLY. ONCE I REALIZED I LOST POWER ASSISTANCE, I WAS ABLE TO TURN AROUND AND HEAD BACK HOM…

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Power Train15,916–38,251 mi26,437 mi8
ODI 11187346 · 120 mi

IT IS BRAND NEW VEHICLE AND WHILE DRIVING A STRANGE SOUND IS COMING FROM THE VEHICLE, I WENT BACK TO DEALER AND I WAS TOLD IT IS AN MANUFACTURING DEFECT ON DRIVER SHAFT AND BEARINGS. NO PARTS AVAILABLE SO FAR AND THEY REFUSE TO GIVE ANOTHER NEW VEHICLE, THEY ARE NOT ABLE TO PROVIDE LOAN VEHICLE EITHER. I AM STUCK AND CAN DO NOTHING INSTEAD MAKING MONTHLY PAYMENTS FOR NO VEHICLE!

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ODI 11404417 · 20,900 mi

WE RUN A FLEET OF MERCEDES SPRINTERS AND WE HAVE ENCOUNTERED AN ISSUE THAT UNDER CERTAIN CIRCUMSTANCES THE VEHICLE IN QUESTION MAY ROLL FREELY AFTER BEING PLACED INTO PARK. THE INDICATOR ON THE DASHBOARD SHOWS THAT THE VEHICLE IS IN PARK, BUT AFTER 10 MINUTES OF IDLE TIME SOME VEHICLES WILL RELEASE FROM THE PARKING POSITION AND ROLL FREELY. WE HAVE MULTIPLIED THIS ISSUE ON 4 UNITS SO FAR. MERCEDES HAS REPLACED A TRANSMISSION ON THIS UNIT UNDER WARRANTY AND IT SEEMS TO REMEDY THE PROBLEM AT THIS TIME. THE SEQUENCE THAT IS REQUIRED TO DUPLICATE T…

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ODI 11404893 · 37,798 mi

ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE.*DT Consumer stated delivery driver had the vehicle on park and left the vehicle to deliver a package. While outside the vehicle, he heard a noise and vehicle began rolling downhill. As it rolled he heard a clicking noise (believed to be the parking pawl attempting to engage). We performed a joint inspection of the vehicle (VIN XXXXXX) with Mercedes. During the inspection, download of the ACM showed the engine was running at idle the whole time to the point of impact; operation of the transmi…

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Unknown Or OtherToo few reports for a range24,250 mi2 (sparse)
ODI 11404373 · 20,000 mi

SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/C BY MERCEDES BENZ OF JACKSONVILLE. VAN WAS DRIVEN DAILY AFTER SERVICE APPOINTMENT AND BEGAN TO SMOKE. ONCE IT WAS PARKED IN A PARKING LOT (CHURCH/SCHOOL LOT) IT BURST INTO FLAMES. DRIVER AND TWO CHILDREN WERE ABLE TO EXIT THE VEHICLE JUST BEFORE IT BURST INTO FLAMES. HAD THE VEHICLE BEEN DRIVING DOWN A HIGHWAY AT THE TIME OR WASN'T BEING PARKED, THE VAN COULD HAVE BURNED OR KILLED THE DRIVER AND CHILDREN INSIDE.

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ODI 11415509 · 28,500 mi

THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS,…

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Service BrakesToo few reports for a range21,038 mi4 (sparse)
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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ODI 11415509 · 28,500 mi

THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS,…

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ODI 11447877 · 13,575 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN w…

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Electrical SystemToo few reports for a range24,000 mi3 (sparse)
ODI 11402606 · 43,000 mi

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V055000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT TURNED ON THE VEHICLE AND THE POWER STEERING ASSIST WARNING ILLUMINATED AND THE POWER STEERING FAILED TO OPERATE AS DESIGNED. THE CONTACT ATTEMPTED TO CHANGE GEARS HOWEVER, THE GAUGES FAILED TO ILLUMINATE. THE VEHICLE WAS…

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ODI 11427071 · 24,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the MBUX multimedia system became inoperable resulting in the rear-view camera not functioning as designed. Upon investigation, the contact associated the failure with NHTSA campaign number: 21V411000 (Electrical System, Back Over Prevention). The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.

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ODI 11447877 · 13,575 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN w…

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EngineToo few reports for a range3,000 mi1 (sparse)
ODI 11350871 · 3,000 mi

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 50 MPH. THE VEHICLE WAS PULLED OVER. THE CONTACT STATED THAT HE LOOKED UNDER THE HOOD OF THE VEHICLE AND NOTICED THAT THE HOSE CONNECTING THE RESERVOIR HAD DETACHED. THE VEHICLE WAS TOWED TO THE DEALER CAROUSEL MOTORS (809 IA-1, IOWA CITY, IA 52244, [phone removed]) HOWEVER, THE VEHICLE WAS DIAGNOSED AND THE SAME CLAMP WAS REATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MI…

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Electronic Stability Control (Esc)Too few reports for a range4,000 mi3 (sparse)
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

Look up ODI 11317084 at NHTSA ↗

ODI 11362197 · 4,000 mi

THE VEHICLE HAS SOME EMERGENCY STEERING CONTROL THAT IS AUTOMATICALLY BUILT IN. IF YOU GO OUTSIDE OF THE LANES, IT NOT ONLY STEERS YOU BACK TO WITHIN THE LANES, BUT ALSO SLAMS ON THE BRAKES. IT IS AUTOMATICALLY ON. IT CAN BE SHIFTED OFF EVERY SINGLE TIME YOU START THE VEHICLE, BUT IT IS A DEFAULT SETTING. THIS HAS PROVEN TO BE EXTREMELY DANGEROUS IN APPROXIMATELY 5 SITUATIONS WHILE DRIVING THE VEHICLE, AND I JUST BOUGHT THE VEHICLE FOUR MONTHS AGO. TO ILLUSTRATE IT: WE WERE DRIVING THROUGH A CONSTRUCTION ZONE. AT TIMES IN CONSTRUCTION/WORK ZON…

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ODI 11581121 · 80,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

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Forward Collision Avoidance: Adaptive Cruise ControlToo few reports for a range8,149 mi1 (sparse)
ODI 11613946 · 8,149 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 8,149.

Look up ODI 11613946 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

24V930000 · 2024-12-132 reports2024-112026-10

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-111None
ODI 11627375

The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has been no inspections by manufacturer or any other representative. There were no warning signs. Manufacturer offered no warranties.

Look up ODI 11627375 at NHTSA ↗

2024-12024V930000

No examples available for this selection.

2025-012None
ODI 11633974

When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. Also mentioned in forum, there is also a manufacturer software update that prevent…

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ODI 11635683 · 22,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shav…

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2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-091None
ODI 11687809 · 58,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had ex…

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2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-010None

No examples available for this selection.

2026-020None

No examples available for this selection.

2026-031None
ODI 11725258

My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.

Look up ODI 11725258 at NHTSA ↗

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-061None
ODI 11744228

While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue

Look up ODI 11744228 at NHTSA ↗

2026-070None

No examples available for this selection.

2026-080None

No examples available for this selection.

2026-090None

No examples available for this selection.

2026-10 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 230 reports

2022: 30 complaints · 2023: 15 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
202251930
202341115
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
20224000
20231601

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentSteeringPower TrainUnknown Or OtherService BrakesElectrical SystemEngineElectronic Stability Control (Esc)Forward Collision Avoidance: Adaptive Cruise Control
Steering—00
1
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

Look up ODI 11317084 at NHTSA ↗

0
1
ODI 11350871 · 3,000 mi

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 50 MPH. THE VEHICLE WAS PULLED OVER. THE CONTACT STATED THAT HE LOOKED UNDER THE HOOD OF THE VEHICLE AND NOTICED THAT THE HOSE CONNECTING THE RESERVOIR HAD DETACHED. THE VEHICLE WAS TOWED TO THE DEALER CAROUSEL MOTORS (809 IA-1, IOWA CITY, IA 52244, [phone removed]) HOWEVER, THE VEHICLE WAS DIAGNOSED AND THE SAME CLAMP WAS REATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MI…

Look up ODI 11350871 at NHTSA ↗

2
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

Look up ODI 11317084 at NHTSA ↗

ODI 11362197 · 4,000 mi

THE VEHICLE HAS SOME EMERGENCY STEERING CONTROL THAT IS AUTOMATICALLY BUILT IN. IF YOU GO OUTSIDE OF THE LANES, IT NOT ONLY STEERS YOU BACK TO WITHIN THE LANES, BUT ALSO SLAMS ON THE BRAKES. IT IS AUTOMATICALLY ON. IT CAN BE SHIFTED OFF EVERY SINGLE TIME YOU START THE VEHICLE, BUT IT IS A DEFAULT SETTING. THIS HAS PROVEN TO BE EXTREMELY DANGEROUS IN APPROXIMATELY 5 SITUATIONS WHILE DRIVING THE VEHICLE, AND I JUST BOUGHT THE VEHICLE FOUR MONTHS AGO. TO ILLUSTRATE IT: WE WERE DRIVING THROUGH A CONSTRUCTION ZONE. AT TIMES IN CONSTRUCTION/WORK ZON…

Look up ODI 11362197 at NHTSA ↗

0
Power Train0—000000
Unknown Or Other00—
1
ODI 11415509 · 28,500 mi

THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS,…

Look up ODI 11415509 at NHTSA ↗

1
ODI 11433096

The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings

Look up ODI 11433096 at NHTSA ↗

1
ODI 11421845

Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.

Look up ODI 11421845 at NHTSA ↗

00
Service Brakes
1
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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0
1
ODI 11415509 · 28,500 mi

THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS,…

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1
ODI 11447877 · 13,575 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN w…

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0
2
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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ODI 11581121 · 80,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

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0
Electrical System00
1
ODI 11433096

The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings

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1
ODI 11447877 · 13,575 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN w…

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—000
Engine
1
ODI 11350871 · 3,000 mi

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 50 MPH. THE VEHICLE WAS PULLED OVER. THE CONTACT STATED THAT HE LOOKED UNDER THE HOOD OF THE VEHICLE AND NOTICED THAT THE HOSE CONNECTING THE RESERVOIR HAD DETACHED. THE VEHICLE WAS TOWED TO THE DEALER CAROUSEL MOTORS (809 IA-1, IOWA CITY, IA 52244, [phone removed]) HOWEVER, THE VEHICLE WAS DIAGNOSED AND THE SAME CLAMP WAS REATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MI…

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0
1
ODI 11421845

Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.

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Electronic Stability Control (Esc)
2
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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ODI 11362197 · 4,000 mi

THE VEHICLE HAS SOME EMERGENCY STEERING CONTROL THAT IS AUTOMATICALLY BUILT IN. IF YOU GO OUTSIDE OF THE LANES, IT NOT ONLY STEERS YOU BACK TO WITHIN THE LANES, BUT ALSO SLAMS ON THE BRAKES. IT IS AUTOMATICALLY ON. IT CAN BE SHIFTED OFF EVERY SINGLE TIME YOU START THE VEHICLE, BUT IT IS A DEFAULT SETTING. THIS HAS PROVEN TO BE EXTREMELY DANGEROUS IN APPROXIMATELY 5 SITUATIONS WHILE DRIVING THE VEHICLE, AND I JUST BOUGHT THE VEHICLE FOUR MONTHS AGO. TO ILLUSTRATE IT: WE WERE DRIVING THROUGH A CONSTRUCTION ZONE. AT TIMES IN CONSTRUCTION/WORK ZON…

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00
2
ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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ODI 11581121 · 80,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

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00—0
Forward Collision Avoidance: Adaptive Cruise Control0000000—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

4 patterns with matching reports.

Steering assistance concerns

13 mentions · 19.4% of complaints

Median mileage: 6,600 mi (10 usable records).

ODI 11344196 · 3,600 mi

THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I WAS ABLE TO HOLD THE CURVE (AT THE LIMIT OF MY ARM STRENGTH) AND NOT RUN OFF THE ROAD. MY WIFE WOULD NOT HAVE BEEN ABLE TO HOLD IT. THIS COULD HAVE BEEN DEADLY. ONCE I REALIZED I LOST POWER ASSISTANCE, I WAS ABLE TO TURN AROUND AND HEAD BACK HOM…

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ODI 11348993 · 23 mi

LOWER POWER STEERING HOSE DETACHING FROM COOLER POTENTIALLY CAUSING LOSS OF POWER STEERING. I HAVE 23 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS SPRINTER FORUMS.

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ODI 11349774 · 2,200 mi

I BOUGHT MY WINNEBAGO REVEL 4 WEEKS AGO, 200 MILES WERE ON IT FROM THE DEALER, LAMESA RV IN PHOENIX, AZ. AFTER PUTTING 2,000 MILES ON IT, I WAS NOTIFIED BY MEMBERS OF A REVEL GROUP TO CHECK THE POWER STEERING HOSES, AS THE FACTORY CLAMPS DO NOT HOLD THE BOTTOM HOSE ON. WENT OUT, CHECKED THE HOSES AND THE BOTTOM HOSE HAD ALREADY STARTED BACKING OFF. THIS SEEMS TO BE A KNOWN PROBLEM WITH WINNEBAGO REVELS, AS I HAVE KNOWN OTHERS TO SUFFER FROM THE HOSE COMING OFF WHILE DRIVING.

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b

Warning lights and dashboard alerts

12 mentions · 17.9% of complaints

Median mileage: 23,000 mi (8 usable records).

ODI 11315341 · 1,100 mi

SRS FRONT LEFT WARNING LIGHT ON FOR AIRBAG AND SEATBELT

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ODI 11344196 · 3,600 mi

THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I WAS ABLE TO HOLD THE CURVE (AT THE LIMIT OF MY ARM STRENGTH) AND NOT RUN OFF THE ROAD. MY WIFE WOULD NOT HAVE BEEN ABLE TO HOLD IT. THIS COULD HAVE BEEN DEADLY. ONCE I REALIZED I LOST POWER ASSISTANCE, I WAS ABLE TO TURN AROUND AND HEAD BACK HOM…

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ODI 11427068 · 24,000 mi

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while the vehicle was parked, the vehicle started rolling backward without warning. The contact stated that the TPMS warning light was illuminated. The vehicle was diagnosed but was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Stalling or loss of power

4 mentions · 6.0% of complaints

Median mileage: 3,600 mi (3 usable records).

ODI 11344196 · 3,600 mi

THIS AFTERNOON (2020-08-09) THE POWER STEERING SYSTEM ON MY VAN FAILED. NO WARNING, NO WARNING LIGHTS ON THE DASH. JUST A SUDDEN DESIRE TO NOT WANT TO GO ROUND A CORNER AND PLOW STRAIGHT ON JUST AS I WAS ENTERING A TWISTY MOUNTAIN CANYON WITH PRECIPITOUS DROPS (LEE HILL DR, BOULDER, CO). LUCKILY I WAS ABLE TO HOLD THE CURVE (AT THE LIMIT OF MY ARM STRENGTH) AND NOT RUN OFF THE ROAD. MY WIFE WOULD NOT HAVE BEEN ABLE TO HOLD IT. THIS COULD HAVE BEEN DEADLY. ONCE I REALIZED I LOST POWER ASSISTANCE, I WAS ABLE TO TURN AROUND AND HEAD BACK HOM…

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ODI 11348993 · 23 mi

LOWER POWER STEERING HOSE DETACHING FROM COOLER POTENTIALLY CAUSING LOSS OF POWER STEERING. I HAVE 23 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS SPRINTER FORUMS.

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ODI 11431125

I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look …

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Hard or delayed shifting

1 mentions · 1.5% of complaints

Median mileage: 130 mi (1 usable records).

ODI 11317084 · 130 mi

NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE …

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b