| Engine | 1037.0%ODI 10938654 · 800 miAFTER FIRST PURCHASING WE NOTICED IT TENDS TO SURGE FORWARD OR STALL OUT FROM TIME TO TIME, AND ON A FEW OCCASIONS WHEN PUTTING IT INTO DRIVE, IT SOUNDS LIKE A SLEDGE HAMMER HIT THE ENGINE. I HAVE BEEN TO AND CALLED THE LOCAL DEALER IN DUNN NC AND TOLD THEM THE ISSUES AND ASKED IF THE SEVERAL RECALL NOTICES I HAVE GOTTEN COVER THE ISSUES WE'VE HAVE BEEN EXPERIENCING. I WAS TOLD WE DON'T HAVE THE PARTS YOU NEED, DON'T WORRY YOU WILL GET A LETTER TO BRING IT IN WHEN PARTS ARE AVAILABLE. WE GOT THE FIRST NOTICE SEVERAL MONTHS AGO, AND HAVE 4 NOT… Look up ODI 10938654 at NHTSA ↗ | 728.0%ODI 10936271 · 2,500 miTL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY VAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED AND THE SPEED DECREASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STABILITY CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500. Look up ODI 10936271 at NHTSA ↗ | 842.1%ODI 11241135 · 1 miNEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW. Look up ODI 11241135 at NHTSA ↗ | 743.8%ODI 11416060 · 30,000 miTHE LOW OIL SENSOR DOES NOT GIVE ANY TYPE OF WARNING, MESSAGE, OR STORE A FAULT CODE IN THE VEHICLE. THIS VEHICLE IS NORMALLY DRIVEN BY MY WIFE OR DAUGHTER. ON 2 OCCASIONS THE VEHICLE HAS BEEN IN MOTION COMING UP TO A STOP SIGN AND WHEN THE BRAKES WERE APPLIED THE VEHICLE DIED AND WOULD NOT RESTART. AFTER A PERIOD OF TIME, APPROXIMATELY 15 MINUTES IN THE FIRST CASE, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DODGE/RAM DEALER. THE VEHICLE WAS CHECKED FOR FAULT CODES AND NONE WHERE FOUND, AND THE VEHICLE WAS PERFORMI… Look up ODI 11416060 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 360.0%ODI 11459396Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. Safety - issue was noticed before enough damage was done to be unsafe. The leak was substantial, so I imagine it would lead to a safety issue due to abrupt engine failure. Oil filter was properly installed, verified by independent repair facility. Leak was reproduced / verified by independant repair facility. … Look up ODI 11459396 at NHTSA ↗ | 2100.0%ODI 11606137 · 5,500 miThe contact owns a 2022 Ram Promaster City. The contact stated that occasionally while shifting into drive or reverse, the RPM increased to 4,000. On several occasions, the failure occurred while the brake pedal was depressed. The contact stated when the vehicle was shifted into neutral, the RPM decreased to normal between 750-800 RPM. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximate… Look up ODI 11606137 at NHTSA ↗ |
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| Electrical System | 1037.0%ODI 10897721TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. Look up ODI 10897721 at NHTSA ↗ | 832.0%ODI 10883127TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Look up ODI 10883127 at NHTSA ↗ | 421.1%ODI 11042581 · 16 miTL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS DURING THE DAY, THE INSTRUMENT PANEL GAUGES WERE NOT VISIBLE WITHOUT WARNING. THE GAUGES WERE VISIBLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16. Look up ODI 11042581 at NHTSA ↗ | 318.8%ODI 11309309 · 29,000 miREAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS. Look up ODI 11309309 at NHTSA ↗ | 120.0%ODI 11574304The entire dash went black and is no longer operational. Look up ODI 11574304 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 150.0%ODI 11703791On March 19, 2025 upon driving my car home from a 1 hour commute I sensed a unique, uncommon smell - like some sort of electrical component burning. I parked the car in my garage, turned it off and went inside my house. Within 5 minutes the engine was producing gray smoke followed by fire. The car went up in flames in less than 10 minutes. The fire spread to the attic and burned most of the house. I read recently that according to NHTSA, 292,000 ProMaster vans built between 2018 and 2026 are recalled due to a potential fire hazard linked to t… Look up ODI 11703791 at NHTSA ↗ |
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| Power Train | 1451.9%ODI 10892355 · 4,000 miTL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS NOTIFIED BY THE POLICE THAT IT INDEPENDENTLY ROLLED FORWARD WHILE SHIFTED IN PARK. DUE TO THE FAILURE, THE VEHICLE STRUCK A POLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS INSPECTED BY A CHRYSLER TECHNICIAN WHO STATED THAT THERE WAS NO EVIDENCE OF A MALFUNCTION. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN) AND 16E039000(ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE VEHICLE … Look up ODI 10892355 at NHTSA ↗ | 728.0%ODI 10883127TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Look up ODI 10883127 at NHTSA ↗ | 00.0%No examples available for this selection. | 212.5%ODI 11366989 · 40,000 miTL* THE CONTACT OWNS A 2018 RAM PROMASTER CITY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE L.T. BEGNAL MOTOR COMPANY (129 RT 28, KINGSTON, NY 12401, [phone removed]) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE POWER STEERING WAS LEAKING FLUID AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V14900… Look up ODI 11366989 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 150.0%ODI 11606137 · 5,500 miThe contact owns a 2022 Ram Promaster City. The contact stated that occasionally while shifting into drive or reverse, the RPM increased to 4,000. On several occasions, the failure occurred while the brake pedal was depressed. The contact stated when the vehicle was shifted into neutral, the RPM decreased to normal between 750-800 RPM. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximate… Look up ODI 11606137 at NHTSA ↗ |
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| Unknown Or Other | 13.7%ODI 11166404ON 4 JANUARY 2016 I BOUGHT FROM THE DEALER TOWBIN DODGE HENDERSON NEVADA CAR BRAND PROMASTER CITY 2015, FOR THE FIRST YEAR THE CAR WAS EFFICIENT, AFTER ALMOST A YEAR THE CAR STARTED TO HAVE VIBRATION, I REPORTED TO THE DEALER, THE FIRST TIME THE ENGINE WAS REPLACED, THE SECOND TIME THE BATTERIES, IN TOTAL, THE CAR WAS AT THE DEALER SEVEN TIMES IN TWO YEARS, I CONTACTED CUSTOMER CARE, THEY WERE SUPPOSED TO DEAL WITH THIS MATTER, BUT ALMOST EVERY DAY I WAS TOLD THAT SOMEONE WILL CALL ME THE NEXT DAY BUT OF COURSE, NO ONE CALLED, NOW I FOUND OUT M… Look up ODI 11166404 at NHTSA ↗ | 312.0%ODI 10929026 · 45 miSPEEDOMETER IS RECESSED INTO DASHBOARD AND NOT VISIBLE IN DAYLIGHT. DASH LIGHTING IS SET AT MAX. DEALER HAS NO SOLUTION. Look up ODI 10929026 at NHTSA ↗ | 526.3%ODI 11067425 · 45 miINSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE B… Look up ODI 11067425 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Exterior Lighting | 13.7%ODI 11234565SPEEDOMETER, TACHOMETER NOT VISIBLE WHEN DRIVING DURING DAYLIGHT HOURS. HAVE ADJUSTED TO MAXIMUM BRIGHTNESS AND STILL CANNOT VISUALIZE WHILE DRIVING. MULTIPLE OTHER COMPLAINS OF SAME PROBLEM ON DODGE FORUM. COMPANY MAKING NO ATTEMPT TO CORRECT DEALERSHIP UNSYMPATHETIC. POOR ENGINEERING, IN MY OPINION AND VERY DANGEROUS Look up ODI 11234565 at NHTSA ↗ | 14.0%ODI 11153742THE DASH LIGHTS ARE NOT BRIGHT ENOUGH TO BE ABLE TO EASILY READ THE INFORMATION. IF YOU WEAR SUNGLASSES, YOU MUST REMOVE YOUR SUNGLASSES IN ORDER TO ATTEMPT TO READ THE SPEEDOMETER OR OTHER INFORMATION, BECAUSE IT IS TOO DIM. THE DASH IS DIMLY LIT AND DOES NOT HAVE ENOUGH CONTRAST. WHEN IT IS OVERCAST, THE DASH IS BARELY READABLE. WHEN IT IS SUNNY OR BRIGHT OUTSIDE, THE DASH IS IMPOSSIBLE TO SEE. THIS IS DANGEROUS, BECAUSE IT TAKES THE DRIVER'S EYES OFF OF THE ROAD FOR TOO LONG. HAVING THE DIMMER SWITCH SET TO FULL BRIGHT DOES NOT MAKE A DIFFER… Look up ODI 11153742 at NHTSA ↗ | 210.5%ODI 11067425 · 45 miINSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE B… Look up ODI 11067425 at NHTSA ↗ | 212.5%ODI 11309309 · 29,000 miREAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS. Look up ODI 11309309 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 120.0%ODI 11445565The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts) however, the parts for the recall repair were not yet available. He was informed that if he were to take possession of the vehicle, he would be held liable for any vehicle failure, including any recalls. The vehicle remained in the possession of the dea… Look up ODI 11445565 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Electronic Stability Control (Esc) | 13.7%ODI 11082390 · 22,800 miEXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS. Look up ODI 11082390 at NHTSA ↗ | 28.0%ODI 10936271 · 2,500 miTL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY VAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED AND THE SPEED DECREASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STABILITY CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500. Look up ODI 10936271 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Seat Belts | 00.0%No examples available for this selection. | 14.0%ODI 11308517 · 29,328 miTL* THE CONTACT OWNS A 2016 RAM PRO-MASTER CITY. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, HE WAS UNABLE TO UNLATCH THE DRIVER'S SIDE SEAT BELT. THE CONTACT STATED THAT THE TONGUE CEASED INSIDE OF THE BUCKLE. THE CONTACT CALLED LOCAL DEALER (GREENWAY DODGE CHRYSLER JEEP RAM LOCATED AT 9051 E COLONIAL DR, ORLANDO, FL 32817) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,328. Look up ODI 11308517 at NHTSA ↗ | 00.0%No examples available for this selection. | 16.3%ODI 11545637The front passenger seat belt would not pull out to secure passengers. I took the vehicle to an independent service center to see about fixing the problem. They were unable to fix the device. I was traveling and could not get to my home dealer until I returned. I was unable to take any passengers in my vehicle for safety reasons without a functioning seatbelt. I ordered a replacement seat belt assembly from the dealer and had to wait 4 weeks before the part came in. The dealer was able to replace the old assembly with the new one. Look up ODI 11545637 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 120.0%ODI 11445565The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts) however, the parts for the recall repair were not yet available. He was informed that if he were to take possession of the vehicle, he would be held liable for any vehicle failure, including any recalls. The vehicle remained in the possession of the dea… Look up ODI 11445565 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Steering | 13.7%ODI 10949065 · 3,000 miTL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. WHILE DRIVING 5 MPH, THE VEHICLE LEAKED POWER STEERING FLUID ONTO THE GROUND. IN ADDITION, THE TRANSMISSION INDICATOR ILLUMINATED WITHOUT WARNING. IT WAS DIAGNOSED THAT BATTERY ACID WAS LEAKING ONTO THE TRANSMISSION COVER, WHICH CAUSED ALL THE TRANSMISSION FLUID TO LEAK OUT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. Look up ODI 10949065 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 16.3%ODI 11434040Power steering gear has cracked and is leaking Look up ODI 11434040 at NHTSA ↗ | 120.0%ODI 11414003 · 3,500 miI WAS DESCENDING A STEEP HILL MAKING A LEFT TURN FIRST TIME IT HAPPENED AND I HEARD A NOISE AND I FELT CHATTERING IN THE STEERING WHEEL. SECOND AND THIRD OCCURRED ON FLAT GROUND MAKING 90 DEGREE TURN ALL THREE INCIDENTS HAPPENED ON CITY STREETS. Look up ODI 11414003 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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