Explore the records behind recurring owner reports.
Key facts
5 owner complaints analyzed
2 distinct recall campaigns
75,000 mi median reported failure mileage
Scope: 2011 model year. Data updated: . 3 complaints include usable failure mileage. View data status.
Owner-reported patterns
Most common problems
Unknown Or Other is the most frequently named component, appearing in 2 of 5 complaints (40.0%). A complaint can name multiple components.
Recurring terms in complaint narratives
Topic
Matching reports
Share of complaints
Transmission and shifting
1
20.0%
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
Unknown Or Other
2
Air Bags
1
Power Train
1
Suspension
1
Visibility/Wiper
1
Component breakdown data
Category
Count
Unknown Or Other
2
Air Bags
1
Power Train
1
Suspension
1
Visibility/Wiper
1
Unknown Or Other: 2; Air Bags: 1; Power Train: 1; Suspension: 1; Visibility/Wiper: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
Under 25,000
0
25,000 to 49,999
1
50,000 to 74,999
0
75,000 to 99,999
2
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
Category
Count
Under 25,000
0
25,000 to 49,999
1
50,000 to 74,999
0
75,000 to 99,999
2
100,000 to 149,999
0
150,000 and above
0
Under 25,000: 0; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 0
75,000 to 99,999 miles has the most reports with usable mileage (2). 2 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
2014
1
2016
1
2017
1
2021
1
2026
1
Complaints over time data
Category
Count
2014
1
2016
1
2017
1
2021
1
2026
1
2014: 1; 2016: 1; 2017: 1; 2021: 1; 2026: 1
Pattern summary
Unknown Or Other leads the component reports. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
TL* THE CONTACT OWNS A 2011 SAAB 9-4X. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
AIRBAG SENSOR IS ON INTERMITTANT . IF FRONT PASSENGER SEAT IS EMPTY, BACK SEAT SIDE RAIL AIRBAG WILL NOT INFLATE. NEEDS SOFTWARE UPGRADE. (JUST LIKE 2011 CADILLAC SRX). WHILE MOTOR ON.
The contact owns a 2011 Saab 9-4X. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the "Check Rear Axle" warning light was illuminated. The dealer was made aware of the recall and informed the contact after speaking with the manufacturer that parts were not yet available. The vehicle was not diagnosed nor repaired. The fai…
General Motors refuses to manufacture replacement windshields rendering all 9-4x vehicles that get a cracked windshield unsafe and unable to pass a safety inspection for registration.
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
14V571000 · Suspension:Rear
Reported: 2014-09-19 (September 19, 2014)
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
5 unique complaints in this selection. Analysis snapshot: 2026-09-30.
60.0%Usable mileage3 / 5 records
100.0%Valid incident date5 / 5 records
100.0%Valid filing date5 / 5 records
100.0%Ordered incident and filing dates5 / 5 records
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
Component complaint heatmap
Component
2011
2012
Unknown Or Other
240.0%ODI 10615868
WOULD LIKE TO KNOW IF ANY RECALLS. YOUR WEBSITE DOES NOT LIST THE CAR. *TR
AIRBAG SENSOR IS ON INTERMITTANT . IF FRONT PASSENGER SEAT IS EMPTY, BACK SEAT SIDE RAIL AIRBAG WILL NOT INFLATE. NEEDS SOFTWARE UPGRADE. (JUST LIKE 2011 CADILLAC SRX). WHILE MOTOR ON.
TL* THE CONTACT OWNS A 2011 SAAB 9-4X. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
The contact owns a 2011 Saab 9-4X. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the "Check Rear Axle" warning light was illuminated. The dealer was made aware of the recall and informed the contact after speaking with the manufacturer that parts were not yet available. The vehicle was not diagnosed nor repaired. The fai…
General Motors refuses to manufacture replacement windshields rendering all 9-4x vehicles that get a cracked windshield unsafe and unable to pass a safety inspection for registration.
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
Component failure mileage distribution
Component
Mileage range (25th–75th percentile)
Median
Usable records
Examples
Air Bags
Too few reports for a range
81,006 mi
1 (sparse)
ODI 10979259 · 81,006 mi
AIRBAG SENSOR IS ON INTERMITTANT . IF FRONT PASSENGER SEAT IS EMPTY, BACK SEAT SIDE RAIL AIRBAG WILL NOT INFLATE. NEEDS SOFTWARE UPGRADE. (JUST LIKE 2011 CADILLAC SRX). WHILE MOTOR ON.
TL* THE CONTACT OWNS A 2011 SAAB 9-4X. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
The contact owns a 2011 Saab 9-4X. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the "Check Rear Axle" warning light was illuminated. The dealer was made aware of the recall and informed the contact after speaking with the manufacturer that parts were not yet available. The vehicle was not diagnosed nor repaired. The fai…
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
Month
Complaints
Campaigns announced
Examples
2024-10
0
None
No examples available for this selection.
2024-11
0
None
No examples available for this selection.
2024-12
0
None
No examples available for this selection.
2025-01
0
None
No examples available for this selection.
2025-02
0
None
No examples available for this selection.
2025-03
0
None
No examples available for this selection.
2025-04
0
None
No examples available for this selection.
2025-05
0
None
No examples available for this selection.
2025-06
0
None
No examples available for this selection.
2025-07
0
None
No examples available for this selection.
2025-08
0
None
No examples available for this selection.
2025-09
0
None
No examples available for this selection.
2025-10
0
None
No examples available for this selection.
2025-11
0
None
No examples available for this selection.
2025-12
0
None
No examples available for this selection.
2026-01
0
None
No examples available for this selection.
2026-02
1
None
ODI 11719823
General Motors refuses to manufacture replacement windshields rendering all 9-4x vehicles that get a cracked windshield unsafe and unable to pass a safety inspection for registration.
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2011: 0 complaints · 2012: 0 complaints
Equal observation windows
Model year
Through age 0
Through age 1
Through age 2
2011
0
0
0
2012
0
0
0
Date coverage across each selected cohort
Date basis for all complaints in selected model years
Year
Incident dates used
Filing date fallbacks
Excluded dates
2011
5
0
0
2012
0
0
0
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
Component co-occurrence matrix
Component
Unknown Or Other
Air Bags
Power Train
Suspension
Visibility/Wiper
Unknown Or Other
—
0
0
0
1ODI 11719823
General Motors refuses to manufacture replacement windshields rendering all 9-4x vehicles that get a cracked windshield unsafe and unable to pass a safety inspection for registration.
General Motors refuses to manufacture replacement windshields rendering all 9-4x vehicles that get a cracked windshield unsafe and unable to pass a safety inspection for registration.
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
1 patterns with matching reports.
Warning lights and dashboard alerts
1 mentions · 20.0% of complaints
Median mileage: 35,000 mi (1 usable records).
ODI 11435706 · 35,000 mi
The contact owns a 2011 Saab 9-4X. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the "Check Rear Axle" warning light was illuminated. The dealer was made aware of the recall and informed the contact after speaking with the manufacturer that parts were not yet available. The vehicle was not diagnosed nor repaired. The fai…