| Electrical System | 1535.7%ODI 11533554Subject: Safety Concerns with Subaru Solterra - Urgent Attention Required I hope this message finds you well. I am writing to express my serious concerns regarding the safety issues I am experiencing with my newly purchased Subaru Solterra 2023 Touring. Despite my enthusiasm for the vehicle, the problems outlined below have caused me considerable distress and are posing significant risks to both myself and my beloved pet. Safety Issue 1: Bluetooth Connectivity and Remote Climate Control The Bluetooth connectivity features in the vehicle, inc… Look up ODI 11533554 at NHTSA ↗ | 535.7%ODI 11648175I have had the car since December of 2024, the car was a new lease. The battery has failed twice - once in January, and again last week. This has left me stranded twice, the battery failure occurs with no warning, it is running one hour, and the next it is dead. When I took it to the dealership, they said they replaced the battery, the new battery is now doing the same thing. The car also misleads the driver - upon putting the car on the charger, the car notifies how many hours it will take to charge, the data is wrong, it takes many hours lon… Look up ODI 11648175 at NHTSA ↗ | 125.0%ODI 11732522Summary of Incident On February 21, 2026, a Level 2 charging event resulted in a catastrophic electrical failure involving my vehicle and the associated EV charging equipment. The incident caused: Severe damage to the EV charging connector (pigtail and receptacle) Destruction of my home inverter system Sustained electrical arcing between L1 and L2 conductors Loss of primary electrical service to my home The vehicle was actively charging at the time of the incident. Safety Concern The failure presents a significant safety risk, including: … Look up ODI 11732522 at NHTSA ↗ | 952.9%ODI 11725703I am reporting a defect involving the Bluetooth and infotainment system in my 2026 Subaru Solterra. While driving, the vehicle’s Bluetooth connection consistently disconnects after approximately 5–10 minutes. The phone call itself does not drop; however, the connection to the vehicle’s hands-free system fails. In addition, infotainment functions such as audio streaming and app connectivity also disconnect or become unstable. This issue occurs repeatedly during normal operation and has been reproduced multiple times. This creates a safety con… Look up ODI 11725703 at NHTSA ↗ |
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| Unknown Or Other | 1331.0%ODI 11524281Black piano plastic blinds driver when it is sunny outside. Look up ODI 11524281 at NHTSA ↗ | 214.3%ODI 11609929During a large rainstorm [XXX] in Colorado Springs, CO when driving through water amid the downpour, the front fabric like wheel well liners came loose and caught underneath the vehicle causing the front plastic undercarriage cover to also come loose. Despite the rain and lightning, and to mitigate any further damage to the vehicle or safety risks to occupants, pulled over and removed the dragging covers from underneath the vehicle. Reasonable threat of danger to occupants and further damage to vehicle if continued to drive. Not removing these … Look up ODI 11609929 at NHTSA ↗ | 125.0%ODI 11725925BLUETOOTH CONNECTION WITH PHONE KEEPS DISCONNECTING WHILE I'M DRIVING AND/OR USING MY PHONE FOR CALLS/MAPS/GUIDANCE. DEALERSHIP TELLS ME THEY CANNOT DO ANYTHING ABOUT IT. USB CONNECTION HELPS, BUT STILL DROPS. SAFETY ISSUE, CAUSES MAJOR DISTRACTIONS. Look up ODI 11725925 at NHTSA ↗ | 423.5%ODI 11725750Bluetooth consistently drops my calls, it is not my phone, because the call doesn't drop completely, am able yo pick up my phone and continue to talk. This takes away my hands free driving, which can be dangerous. Been an on going issue since I purchased the car almost 2 months ago. Look up ODI 11725750 at NHTSA ↗ |
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| Forward Collision Avoidance: Automatic Emergency Braking | 614.3%ODI 11561166We hit a stationary deer at night. Afterwards, we found an open recall: WRG23-1: Forward recognition camera reprogramming 2023 Subaru Solterra, but Subaru refused to investigate as they claim animals (suddenly appearing) are a carve out on their liability. However, the deer wasn't leaping, it was already frozen in the road. The headlights only illuminated its knees, too late for the driver to stop before impact. It could have just as easily been a person, or other heavy road debris. The incident was on a dark highway bypass, with slight left … Look up ODI 11561166 at NHTSA ↗ | 214.3%ODI 11624732I purchased the 2024 Subaru Solterra in May of 2024, had no issues with the vehicle. In late June my cell phone was hacked, and malicious malware was installed, confirmed by my phone provided. Soon after that the vehicle started displaying signs of possibly being infected as well. Safety setting were changed, the vehicle was doing things I had not experienced and was difficult to control. I contacted Subaru after an incident that occurred on [XXX], Albany NY, where the vehicle facial recognition was activated without my knowledge and began d… Look up ODI 11624732 at NHTSA ↗ | 00.0%No examples available for this selection. | 15.9%ODI 11752968On June 23rd, 2026, while driving my 2026 Subaru Solterra at approximately 35 mph on a clear, sunny day with no road obstructions or vehicles ahead, the vehicle suddenly and severely applied the brakes on its own. This unprompted, autonomous braking event brought the vehicle to an abrupt, unsafe slowdown, creating an immediate risk of a rear-end collision. No dashboard warning lights or error codes appeared prior to or during the event. The vehicle had recently been brought in for a safety recall related to the vehicle electronics/ECU. The vehi… Look up ODI 11752968 at NHTSA ↗ |
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| Vehicle Speed Control | 614.3%ODI 11514133Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty cond… Look up ODI 11514133 at NHTSA ↗ | 321.4%ODI 11654993CAR INADVERTENTLY ACCELERATED WHEN PARKING. RESULTS $17,000 DAMAGES AND STAGE TWO WHIPLASH. DEALER INSPECTED BLACK BOX AND CLAIMED ACCELERATOR WAS INADVERTENTLY PUSHED FULL THROTTLE, WHICH IS IMPOSSIBLE AS MY WIFE ISN'T TALL ENOUGH TO PUSH FULL THROTTLE. SUBURU WILL NOT SHARE THE RESULTS OF THE TEST SO ASSUME A COVERUP AT THIS POINT AS MY WIFE SWEARS SHE DID NOT PUSH THE ACCELERATOR PEDAL. MANY COMPUTER COMPONENTS ARE ATTACHED TO THE ACCELERATOR PEDAL, LIKE AUTOMATED PARKING AND CRUISE CONTROL. THIS CAR DID INDEED ACCELERATE ON ITS OWN. Look up ODI 11654993 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Power Train | 614.3%ODI 11631223I must express my disappointment and concern regarding the actual range performance of the ELECTRIC vehicle 2023 Subaru Solterra. Subaru claims that the Solterra has a range of 228 miles, but I am consistently getting only around 160 miles. This significant discrepancy suggests that Subaru may have falsified the range information, misleading customers about the vehicle's capabilities. Moreover, it is highly frustrating that customers like myself are left at the mercy of retailers who lack the necessary knowledge to properly service Subaru EVs… Look up ODI 11631223 at NHTSA ↗ | 17.1%ODI 11705320On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70, the range buffer diminished rapidly. By 10:52 a.m. (approx. 85 miles in), the vehicle stopped responding normally to the accelerator. Speed became l… Look up ODI 11705320 at NHTSA ↗ | 125.0%ODI 11732522Summary of Incident On February 21, 2026, a Level 2 charging event resulted in a catastrophic electrical failure involving my vehicle and the associated EV charging equipment. The incident caused: Severe damage to the EV charging connector (pigtail and receptacle) Destruction of my home inverter system Sustained electrical arcing between L1 and L2 conductors Loss of primary electrical service to my home The vehicle was actively charging at the time of the incident. Safety Concern The failure presents a significant safety risk, including: … Look up ODI 11732522 at NHTSA ↗ | 00.0%No examples available for this selection. |
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| Service Brakes | 614.3%ODI 11538316Subaru Solterra - Sudden unexpected acceleration with no ability to brake or steer. Message appeared "System Malfunction" Crashed into woods; small trees slowed and stopped car; airbags did not deploy. no injuries but great risk if car had headed to nearby highway instead of trees. car now at dealer undergoing inspection by Subaru.Police report made; copy not yet available. Michigan State Police report 75-2169-23 Look up ODI 11538316 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 15.9%ODI 11752968On June 23rd, 2026, while driving my 2026 Subaru Solterra at approximately 35 mph on a clear, sunny day with no road obstructions or vehicles ahead, the vehicle suddenly and severely applied the brakes on its own. This unprompted, autonomous braking event brought the vehicle to an abrupt, unsafe slowdown, creating an immediate risk of a rear-end collision. No dashboard warning lights or error codes appeared prior to or during the event. The vehicle had recently been brought in for a safety recall related to the vehicle electronics/ECU. The vehi… Look up ODI 11752968 at NHTSA ↗ |
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| Forward Collision Avoidance: Adaptive Cruise Control | 49.5%ODI 11514133Ihad something happen 3 times with the car on my drive to work. It was raining and vehicles ahead of me were kicking up a significant amount of mist in front of my Solterra. I was using the adaptive cruise control feature and it is supposed to follow cars in front of you and slow down or speed up (to your max set rate) to keep with traffic. THREE (3) times it did not see the car in front of me and I had to apply the brakes to slow the vehicle down or I may have hit the vehicle in front of me. As mentioned above, this happened in very misty cond… Look up ODI 11514133 at NHTSA ↗ | 214.3%ODI 11606879Adaptive cruise control gave out, due to air conditioning compressor failure Look up ODI 11606879 at NHTSA ↗ | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
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| Visibility/Wiper | 49.5%ODI 11498335The Solterra's rear window in mounted at a flat angle and lacks a rear window wiper. It also has a black "spoiler" at the bottom of the window. These features combine to drive a significant accumulation of snow on the rear window that blocks all rear view in just a few miles. With no way to clear this without exiting the car that may be unsafe in many situations. . Under snow or rain conditions the rear view camera usually become covered in rain or mud and are useless. Due to the inability to see to the rear is likely to result in colli… Look up ODI 11498335 at NHTSA ↗ | 17.1%ODI 11693617The air conditioning has stopped working and after 30 days has not been repaired. Visibility issues during cold conditions Look up ODI 11693617 at NHTSA ↗ | 125.0%ODI 11738151The windshield has distortion and can make the driver and front seat passenger feel carsick when looking through the windshield. Not feeling 100% can affect a driver's ability to safely operate the vehicle and that can affect other drivers nearby. I showed a customer Rep at Fremont Subaru and he confirmed the distortion and all of the other Subaru Solteras he looked at had the same problem. The customer rep has not responded to my numerous followup correspondence. I wrote several times to Subaru of America with no responses. This defect is… Look up ODI 11738151 at NHTSA ↗ | 00.0%No examples available for this selection. |
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