2010 Thomas Built Buses C2: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
2 distinct recall campaigns
11,949 mi median reported failure mileage
Scope: 2010 model year. Data updated: . 1 complaints include usable failure mileage. View data status.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 1 | 100.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 1 |
Unknown Or Other: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2011 | 1 |
2011: 1
Pattern summary
Unknown Or Other leads the component reports. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10400597 · 2011-05-12 (May 12, 2011)
ON THE MORNING OF MAY 12, 2011 NORTH CAROLINA PUBLIC SCHOOL BUS LOCATED IN EDGECOMBE COUNTY WAS TOTALLY DESTROYED BY A FIRE THAT ORIGINATED IN THE REAR BULKHEAD AREA OF THE BUS THAT HOUSES A CARRIER AIR CONDITIONER AND ADDITIONAL ELECTRICAL COMPONENTS. THE BUS WAS ON ITS ROUTE PICKING UP CHILDREN FOR SCHOOL WHEN THE CHILDREN BEGAN TO SMELL SMOKE AND NOTIFIED THE DRIVER. THE DRIVER IMMEDIATELY STOPPED THE BUS AND EVACUATED THE CHILDREN JUST MOMENTS BEFORE FIRE WAS SEEN IN THE PASSENGER COMPARTMENT OF THE BUS IN THE REAR BULKHEAD AREA. THE SCHOOL…
Owner-reported narrative. 11,949 miles reported. Look up ODI 10400597 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
09V355000 · Steering:Column
Reported: 2009-09-15 (September 15, 2009)
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2010 THOMAS BUILT SCHOOL BUSES AND FREIGHTLINER BUSINESS CLASS M2 MEDIUM DUTY TRUCKS AND FREIGHTLINER CUSTOM CHASSIS S2 VEHICLES MANUFACTURED BETWEEN APRIL 21 AND JULY 2, 2009, EQUIPPED WITH TRW IGEN 3 INTERMEDIATE STEERING COLUMNS. THE WELD AROUND THE STEERING SHAFT TUBE THAT SECURES THE SPLINE TUBE TO THE INTERMEDIATE TUBE MAY BE MISLOCATED (I.E., NOT FULLY OVER THE SEAM CREATED WHEN THE TUBES ARE PRESSED TOGETHER.)
Consequence: MISLOCATED WELDS MAY RESULT IN TORSIONAL AND AXIAL STRENGTH FALLING BELOW ACCEPTABLE LEVELS. THIS CONDITION COULD RESULT IN SEPARATION OF THE STEERING COLUMN, LOSS OF STEERING CONTROL AND A VEHICLE CRASH WITHOUT WARNING.
Remedy: DAIMLER TRUCKS WILL NOTIFY OWNERS AND THE VEHICLES WILL BE REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 6, 2009. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712.
NHTSA campaign record ↗09V394000 · Other:School Bus Stop Arm Assembly
Reported: 2009-10-02 (October 2, 2009)
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2009-2010 THOMAS BUILT SCHOOL BUSES MANUFACTURED BETWEEN MARCH 31, 2008 AND FEBRUARY 18, 2009, EQUIPPED WITH SPECIALTY MANUFACTURING, INC. (SMI) 000290 LED LIGHT KITS. A CHANGE TO THE WIRE USED IN THE LED LIGHT KITS MAY REDUCE THE EFFECTIVE LIFE OF THE LIGHTS USED ON THE STOP ARMS. THE LIGHTS MAY STOP FUNCTIONING WITHOUT WARNING.
Consequence: SHOULD THE LED LIGHTS STOP FUNCTIONING, VISIBILITY OF A STOPPED BUS WOULD BE DECREASED, POSSIBLY ENDANGERING A CHILD OR PEDESTRIAN TO INJURY BY PASSING VEHICLES.
Remedy: THOMAS BUILT WILL NOTIFY OWNERS AND LIGHT KITS WILL BE REPLACED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 3, 2010. OWNERS MAY CONTACT THOMAS BUILT AT 1-800-547-0712.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
1 unique complaints in this selection. Analysis snapshot: 2026-09-30.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2006 | 2007 | 2010 |
|---|---|---|---|
| Engine And Engine Cooling:Cooling System | 00.0%No examples available for this selection. | 116.7%ODI 10299614 · 29,000 miTRANSMISSION COOLER IN RADIATOR LEAKED CAUSING REPLACEMENT OF RADIATOR. ANTI-FREEZE BACK FLUSHED INTO THE TRANSMISSION CAUSING CONTAMINATION AND TRANSMISSION ALSO NEEDED TO BE REPLACED. TOTAL COST $5,751.00 TO A BUS TWO YEARS OLD WITH 30,000 MILES. *TR | 00.0%No examples available for this selection. |
| Exterior Lighting:Brake Lights | 00.0%No examples available for this selection. | 116.7%ODI 10275227TL*THE CONTACT OWNS A 2007 THOMAS BUILT BUSES SAF-T-LINER C2 BUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE EXTERIOR REAR BRAKE LIGHT FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V205000 (PARKING BRAKE:CONVENTIONAL:AIR) REGARDING THE AIR MANAGE UNIT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 32,000. | 00.0%No examples available for this selection. |
| Parking Brake | 00.0%No examples available for this selection. | 116.7%ODI 10394908THOMAS C2 - AMU PARK BRAKE SWITCH, 2007-2008 YEAR MODELS PROBLEM: MY OFFICE RECEIVED REPORTS FROM SCDE MAINTENANCE FACILITIES OF CONTINUED FAILURES WITH THE AIR BRAKE INTERLOCK SYSTEM AIR MANAGEMENT UNIT (AMU). THE FAILURE MODE OF CURRENT CONCERN IS WITH THE PARK BRAKE SWITCH IN THE AMU. THIS FAILURE MODE PREVENTS THE RELEASE OF THE PARK BRAKES. THE SCDE OPERATES 879 OF THESE UNITS. CONCERN: WHEN THIS TYPE OF FAILURE OCCURS, THE DRIVER CAN NO LONGER RELEASE THE PARK BRAKES. SCHOOL BUS DRIVERS ARE TRAINED TO SET THE PARK BRAKES EACH TIME T… | 00.0%No examples available for this selection. |
| Parking Brake:Conventional:Air | 00.0%No examples available for this selection. | 116.7%ODI 10275227TL*THE CONTACT OWNS A 2007 THOMAS BUILT BUSES SAF-T-LINER C2 BUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE EXTERIOR REAR BRAKE LIGHT FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V205000 (PARKING BRAKE:CONVENTIONAL:AIR) REGARDING THE AIR MANAGE UNIT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 32,000. | 00.0%No examples available for this selection. |
| Structure | 00.0%No examples available for this selection. | 116.7%ODI 10235455OUR THOMAS C-2 BUSES HAVE STUDENT CROSSING MIRRORS THAT WILL NOT HOLD ADJUSTMENT. THE BRACKETS CONTINUALLY BREAK AND THE HOOD MOUNTS PULL OUT. THE MIRRORS USED ARE ROSCO HAWEYE. *TR | 00.0%No examples available for this selection. |
| Unknown Or Other | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 1100.0%ODI 10400597 · 11,949 miON THE MORNING OF MAY 12, 2011 NORTH CAROLINA PUBLIC SCHOOL BUS LOCATED IN EDGECOMBE COUNTY WAS TOTALLY DESTROYED BY A FIRE THAT ORIGINATED IN THE REAR BULKHEAD AREA OF THE BUS THAT HOUSES A CARRIER AIR CONDITIONER AND ADDITIONAL ELECTRICAL COMPONENTS. THE BUS WAS ON ITS ROUTE PICKING UP CHILDREN FOR SCHOOL WHEN THE CHILDREN BEGAN TO SMELL SMOKE AND NOTIFIED THE DRIVER. THE DRIVER IMMEDIATELY STOPPED THE BUS AND EVACUATED THE CHILDREN JUST MOMENTS BEFORE FIRE WAS SEEN IN THE PASSENGER COMPARTMENT OF THE BUS IN THE REAR BULKHEAD AREA. THE SCHOOL… |
| Visibility | 00.0%No examples available for this selection. | 116.7%ODI 10235455OUR THOMAS C-2 BUSES HAVE STUDENT CROSSING MIRRORS THAT WILL NOT HOLD ADJUSTMENT. THE BRACKETS CONTINUALLY BREAK AND THE HOOD MOUNTS PULL OUT. THE MIRRORS USED ARE ROSCO HAWEYE. *TR | 00.0%No examples available for this selection. |
| Visibility:Rearview Mirrors/Devices | 1100.0%ODI 10171629 · 16,450 miDT*: THE CONTACT STATED THE LOCATION OF THE EXTERNAL MIRRORS CREATED A BLIND SPOT ON BOTH SIDES OF THE BUS AND ALSO THE INTERIOR MIRROR VIBRATED EXCESSIVELY WHILE DRIVING VARIOUS SPEEDS. THE MANUFACTURER WAS NOT ALERTED. THE VEHICLE WAS NOT SEEN BY A DEALER. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| Unknown Or Other | Too few reports for a range | 11,949 mi | 1 (sparse) | ODI 10400597 · 11,949 miON THE MORNING OF MAY 12, 2011 NORTH CAROLINA PUBLIC SCHOOL BUS LOCATED IN EDGECOMBE COUNTY WAS TOTALLY DESTROYED BY A FIRE THAT ORIGINATED IN THE REAR BULKHEAD AREA OF THE BUS THAT HOUSES A CARRIER AIR CONDITIONER AND ADDITIONAL ELECTRICAL COMPONENTS. THE BUS WAS ON ITS ROUTE PICKING UP CHILDREN FOR SCHOOL WHEN THE CHILDREN BEGAN TO SMELL SMOKE AND NOTIFIED THE DRIVER. THE DRIVER IMMEDIATELY STOPPED THE BUS AND EVACUATED THE CHILDREN JUST MOMENTS BEFORE FIRE WAS SEEN IN THE PASSENGER COMPARTMENT OF THE BUS IN THE REAR BULKHEAD AREA. THE SCHOOL… |
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-10 | 0 | None | No examples available for this selection. |
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2007: 4 complaints · 2010: 1 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2007 | 3 | 3 | 4 |
| 2010 | 0 | 1 | 1 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2007 | 6 | 0 | 0 |
| 2010 | 1 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Unknown Or Other |
|---|---|
| Unknown Or Other | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.