2021 Thor Motor Coach RIZE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
3 distinct recall campaigns
Not available median reported failure mileage
Scope: 2021 model year. Data updated: . 0 complaints include usable failure mileage. View data status.
Most common problems
Equipment:Recreational Vehicle/Trailer is the most frequently named component, appearing in 4 of 4 complaints (100.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 1 | 25.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Equipment:Recreational Vehicle/Trailer | 4 |
| Unknown Or Other | 2 |
Equipment:Recreational Vehicle/Trailer: 4; Unknown Or Other: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
No usable failure mileage is recorded. 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 1 |
| 2023 | 3 |
2022: 1; 2023: 3
Pattern summary
Equipment:Recreational Vehicle/Trailer leads the component reports. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11495956 · 2022-12-04 (December 4, 2022)
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
Owner-reported narrative. Look up ODI 11495956 at NHTSA ↗
Owner report 11501503 · 2023-01-12 (January 12, 2023)
On several occasions the carefree electric awning would extend while driving. I had to pull the power fuse.
Owner-reported narrative. Look up ODI 11501503 at NHTSA ↗
Owner report 11503431 · 2023-01-24 (January 24, 2023)
While driving my Thor RIZE with the powered Carefree Awning, after a hard turn, the awning randomly partially deploys several times, then return to closed position. I have now added a mirror to allow me to see the awning while driving. A few times after the battery disconnect have been re-engaged after being off for a few days, the first hard turn will have a better chance to result in the awning deploying, however it has not been consistent enough to demonstrate the action to the service department, so no action have been taken by them in the …
Owner-reported narrative. Look up ODI 11503431 at NHTSA ↗
Owner report 11519263 · 2023-04-27 (April 27, 2023)
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Owner-reported narrative. Look up ODI 11519263 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V068000 · Equipment:Recreational Vehicle/Trailer
Reported: 2023-02-10 (February 10, 2023)
Thor Motor Coach (TMC) is recalling certain 2021-2023 Rize and Scope camper vans. The retractable awning may extend unintentionally during transit.
Consequence: An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
Remedy: Dealers will install an additional ignition cutoff wire harness at the BT12 module, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000289.
NHTSA campaign record ↗23V285000 · Fuel System, Gasoline:Delivery:Hoses, Lines/Piping, And Fittings
Reported: 2023-04-21 (April 21, 2023)
Thor Motor Coach (TMC) is recalling certain 2021-2023 Sequence, 2021-2024 Rize, Scope, Tellaro, 2023-2024 Dazzle, and Twist motorhomes, equipped with certain Cummins Onan QG 2800i generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Consequence: A gas leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000294.
NHTSA campaign record ↗23V759000 · Equipment:Electrical:Accessory Generator:Solar Panel
Reported: 2023-11-10 (November 10, 2023)
Thor Motor Coach (TMC) is recalling certain 2021-2024 Thor Rize and Scope motorhomes. The solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle.
Consequence: A detached solar panel can become a road hazard, increasing the risk of a crash.
Remedy: Dealers will replace the lower bracket, free of charge. Owner notification letters were mailed January 9, 2024. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000298.
NHTSA campaign record ↗Vehicle analysis explorer
Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.
Data completeness
4 unique complaints in this selection. Analysis snapshot: 2026-10-01.
Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.
Problems by model year
Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.
| Component | 2021 | 2022 | 2023 | 2024 | 2026 |
|---|---|---|---|---|---|
| Equipment:Recreational Vehicle/Trailer | 4100.0%ODI 11495956This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway. | 266.7%ODI 11504054This vehicle is built on a 2021 Ram Promaster and was modified into a class B camper van…a 2022 Thor Rise 18M. On 2 recent occasions driving at low speeds the outdoor electric awning moved in and out about 6 inches on its own while I was driving. Luckily, I wasn’t traveling fast and both times I was able to pull over to check it to make sure it stopped and had rolled back in to its closed position before driving again. I contacted the manufacturer and local dealer who checked it but they did nothing since they couldn’t replicate the issue. It’s… | 133.3%ODI 11551481The generator sits 5 inches from the ground below the rear axle. It is not protected with any encasement, bump stops or axle shims. Please see Bulletin TSB-21-06 for using parts kit #0503506. I have contacted the dealer and manufacturer about this and the say that there was no recall on my vin# for this. They have not offered to do anything about my concerns. The dealer inspected before I purchased the vehicle on 10/21/2003. My concern is the generator will hit a bump and tear off and hit the driver behind me. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Unknown Or Other | 250.0%ODI 11495956This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway. | 133.3%ODI 11504054This vehicle is built on a 2021 Ram Promaster and was modified into a class B camper van…a 2022 Thor Rise 18M. On 2 recent occasions driving at low speeds the outdoor electric awning moved in and out about 6 inches on its own while I was driving. Luckily, I wasn’t traveling fast and both times I was able to pull over to check it to make sure it stopped and had rolled back in to its closed position before driving again. I contacted the manufacturer and local dealer who checked it but they did nothing since they couldn’t replicate the issue. It’s… | 133.3%ODI 11652090NHTSA has previously issued a recall on the failed LP hose on Rise/Scope vehicles 21V-755. For some reason, my vehicle/VIN was not included in the recall. Nevertheless, I experienced the identical failure described in the recall, but I take exception to the recall pointing to the tight bend in the hose being the issue. My hose is literally disintegrating for the full length of the hose. It appears that the rubber is defective. My vehicle had about 7500 miles on it and hadn't been driven in bad weather when I experienced the leak. Photos are … | 1100.0%ODI 11730317Propane line from tank has multiple stress cracks from improper installation, whereas, the line was installed with the hose bent too tightly and without sufficient flexing to prevent cracks and leaks. The multiple cracks caused a severe propane leak with all related propane equipment becoming inoperable due to the severe danger. | 00.0%No examples available for this selection. |
| Electrical System | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 11629387This unit is a 2024 Thor Rize class B RV on a 2023 Ram Promaster chassis. The FCW frequently and regularly turns off and will not reset. The FCW light illuminates and appears to affect other random electrical systems that also illuminate. I can manually reset it in the safety settings sometimes but regardless, it shuts off at will. This event is constant in all road, weather and driving conditions. This is a severe safety issue that appears to have been a Ram problem for years now. This is unacceptable and needs immediate and urgent interventio… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Electrical System:12v/24v/48v Battery | 00.0%No examples available for this selection. | 133.3%ODI 115048622021 RAM PROMASTER/ 2022 THOR RIZE 18M RECREATIONAL VEHICLE. CONSUMER WRITES IN REGARD TO VEHICLE NOT BEING LEVEL AFTER TSB REPAIRS WERE MADE. THE CONSUMER STATED EVERYTHING SLANTS FORWARD SEVERAL DEGREES DUE TO GENERAL RV JACKING UP THE REAR END OF RV TO ENSURE THE GENERATOR AND BATTERY TRAY DIDNT HANG BELOW THE REAR AXLE. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Electrical System:Alternator/Generator/Regulator | 00.0%No examples available for this selection. | 133.3%ODI 115048622021 RAM PROMASTER/ 2022 THOR RIZE 18M RECREATIONAL VEHICLE. CONSUMER WRITES IN REGARD TO VEHICLE NOT BEING LEVEL AFTER TSB REPAIRS WERE MADE. THE CONSUMER STATED EVERYTHING SLANTS FORWARD SEVERAL DEGREES DUE TO GENERAL RV JACKING UP THE REAR END OF RV TO ENSURE THE GENERATOR AND BATTERY TRAY DIDNT HANG BELOW THE REAR AXLE. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Equipment:Recreational Vehicle/Trailer:Lpg Systems | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 11652090NHTSA has previously issued a recall on the failed LP hose on Rise/Scope vehicles 21V-755. For some reason, my vehicle/VIN was not included in the recall. Nevertheless, I experienced the identical failure described in the recall, but I take exception to the recall pointing to the tight bend in the hose being the issue. My hose is literally disintegrating for the full length of the hose. It appears that the rubber is defective. My vehicle had about 7500 miles on it and hadn't been driven in bad weather when I experienced the leak. Photos are … | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Forward Collision Avoidance: Warnings | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 133.3%ODI 11629387This unit is a 2024 Thor Rize class B RV on a 2023 Ram Promaster chassis. The FCW frequently and regularly turns off and will not reset. The FCW light illuminates and appears to affect other random electrical systems that also illuminate. I can manually reset it in the safety settings sometimes but regardless, it shuts off at will. This event is constant in all road, weather and driving conditions. This is a severe safety issue that appears to have been a Ram problem for years now. This is unacceptable and needs immediate and urgent interventio… | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
| Structure | 00.0%No examples available for this selection. | 133.3%ODI 115048622021 RAM PROMASTER/ 2022 THOR RIZE 18M RECREATIONAL VEHICLE. CONSUMER WRITES IN REGARD TO VEHICLE NOT BEING LEVEL AFTER TSB REPAIRS WERE MADE. THE CONSUMER STATED EVERYTHING SLANTS FORWARD SEVERAL DEGREES DUE TO GENERAL RV JACKING UP THE REAR END OF RV TO ENSURE THE GENERATOR AND BATTERY TRAY DIDNT HANG BELOW THE REAR AXLE. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. | 00.0%No examples available for this selection. |
Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.
Failure mileage by component
Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.
| Component | Mileage range (25th–75th percentile) | Median | Usable records | Examples |
|---|---|---|---|---|
| No usable records for this analysis. | ||||
Complaint and recall timeline
Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.
Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.
Monthly counts, recall campaigns and complaint examples
| Month | Complaints | Campaigns announced | Examples |
|---|---|---|---|
| 2024-11 | 0 | None | No examples available for this selection. |
| 2024-12 | 0 | None | No examples available for this selection. |
| 2025-01 | 0 | None | No examples available for this selection. |
| 2025-02 | 0 | None | No examples available for this selection. |
| 2025-03 | 0 | None | No examples available for this selection. |
| 2025-04 | 0 | None | No examples available for this selection. |
| 2025-05 | 0 | None | No examples available for this selection. |
| 2025-06 | 0 | None | No examples available for this selection. |
| 2025-07 | 0 | None | No examples available for this selection. |
| 2025-08 | 0 | None | No examples available for this selection. |
| 2025-09 | 0 | None | No examples available for this selection. |
| 2025-10 | 0 | None | No examples available for this selection. |
| 2025-11 | 0 | None | No examples available for this selection. |
| 2025-12 | 0 | None | No examples available for this selection. |
| 2026-01 | 0 | None | No examples available for this selection. |
| 2026-02 | 0 | None | No examples available for this selection. |
| 2026-03 | 0 | None | No examples available for this selection. |
| 2026-04 | 0 | None | No examples available for this selection. |
| 2026-05 | 0 | None | No examples available for this selection. |
| 2026-06 | 0 | None | No examples available for this selection. |
| 2026-07 | 0 | None | No examples available for this selection. |
| 2026-08 | 0 | None | No examples available for this selection. |
| 2026-09 | 0 | None | No examples available for this selection. |
| 2026-10 (partial) | 0 | None | No examples available for this selection. |
Emerging complaint spikes
Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.
This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.
No complete months meet the spike thresholds for this selection.
Equal-age model-year comparison
Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.
2022: 3 complaints · 2023: 3 complaints
| Model year | Through age 0 | Through age 1 | Through age 2 |
|---|---|---|---|
| 2022 | 2 | 3 | 3 |
| 2023 | 1 | 2 | 3 |
Date coverage across each selected cohort
| Year | Incident dates used | Filing date fallbacks | Excluded dates |
|---|---|---|---|
| 2022 | 3 | 0 | 0 |
| 2023 | 3 | 0 | 0 |
Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.
Components reported together
Each cell counts unique complaints naming both components. Open a nonzero cell for examples.
| Component | Equipment:Recreational Vehicle/Trailer | Unknown Or Other |
|---|---|---|
| Equipment:Recreational Vehicle/Trailer | — | 2ODI 11495956This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway. ODI 11519263The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind. |
| Unknown Or Other | 2ODI 11495956This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway. ODI 11519263The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind. | — |
Co-reporting does not establish that one component caused another concern.
Recurring narrative patterns
Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.
0 patterns with matching reports.
No narratives match the published patterns.