Auto Recall Watch
U.S. public vehicle records

2012 Toyota HIGHLANDER: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

182 owner complaints analyzed

2 distinct recall campaigns

51,000 mi median reported failure mileage

Scope: 2012 model year. Data updated: . 127 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Steering is the most frequently named component, appearing in 46 of 182 complaints (25.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior4424.2%
Braking behavior2111.5%
Transmission and shifting105.5%
Electrical and battery issues52.7%
Engine operation21.1%
Fuel system concerns10.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Steering
46
Electrical System
27
Unknown Or Other
23
Engine
17
Structure:Body
14
Vehicle Speed Control
14
Visibility/Wiper
14
Service Brakes
12
Component breakdown data
CategoryCount
Steering46
Electrical System27
Unknown Or Other23
Engine17
Structure:Body14
Vehicle Speed Control14
Visibility/Wiper14
Service Brakes12

Steering: 46; Electrical System: 27; Unknown Or Other: 23; Engine: 17; Structure:Body: 14; Vehicle Speed Control: 14; Visibility/Wiper: 14; Service Brakes: 12

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
36
25,000 to 49,999
26
50,000 to 74,999
31
75,000 to 99,999
16
100,000 to 149,999
15
150,000 and above
3
Reported problems by failure mileage data
CategoryCount
Under 25,00036
25,000 to 49,99926
50,000 to 74,99931
75,000 to 99,99916
100,000 to 149,99915
150,000 and above3

Under 25,000: 36; 25,000 to 49,999: 26; 50,000 to 74,999: 31; 75,000 to 99,999: 16; 100,000 to 149,999: 15; 150,000 and above: 3

Under 25,000 miles has the most reports with usable mileage (36). 55 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2012
13
2013
12
2014
16
2015
19
2016
13
2017
17
2018
22
2019
26
2020
12
2021
9
2022
8
2023
5
2024
3
2025
5
2026
2
Complaints over time data
CategoryCount
201213
201312
201416
201519
201613
201717
201822
201926
202012
20219
20228
20235
20243
20255
20262

2012: 13; 2013: 12; 2014: 16; 2015: 19; 2016: 13; 2017: 17; 2018: 22; 2019: 26; 2020: 12; 2021: 9; 2022: 8; 2023: 5; 2024: 3; 2025: 5; 2026: 2

Pattern summary

Steering leads the component reports. Steering behavior appears in 44 complaint narratives. Braking behavior appears in 21 complaint narratives. Transmission and shifting appears in 10 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10448197 · 2012-02-16 (February 16, 2012)

WHILE PULLING INTO PARKING SPACE IN PRIVATE SHOPPING MALL AT SLOW RATE OF SPEED THE VEHICLE SUDDENLY AND WITHOUT WARNING RAPIDLY ACCELERATED FORWARD INTO VEHICLE PARKED DIRECTLY IN FRONT OF MY VEHICLE. MY VEHICLE WENT UP AND OVER PARKED VEHICLE CAUSING DAMAGE TO BOTH VEHICLES. NO ONE WAS HURT IN THIS ACCIDENT AND NO POLICE REPORT WAS MADE AS IT WAS ON PRIVATE PROPERTY. COMPLAINT WAS MADE TO TOYOTA WHO INVESTIGATED AND TOYOTA DETERMINED THAT NO VEHICLE DEFECT OR DESIGN EXISTED AND REFUSED TO OFFER ANY ASSISTANCE. MY WIFE WHO WAS DRIVING…

Owner-reported narrative. Look up ODI 10448197 at NHTSA ↗

Owner report 10448434 · 2012-02-18 (February 18, 2012)

OCCASIONALLY, AFTER COMING TO A STOP, AND THEN TAKING OFF AND TURNING EITHER RIGHT OR LEFT, THE ENGINE WILL LOSE POWER FOR A FEW SECONDS. THE ENGINE DOES NOT SHUT OFF, IT JUST SLOWS DOWN TO JUST ABOVE IDLE SPEED FOR 3 OR 4 SECONDS AND THEN RESUMES NORMAL ACCELERATION OPERATION. *TR

Owner-reported narrative. 8,000 miles reported. Look up ODI 10448434 at NHTSA ↗

Owner report 10454532 · 2012-04-09 (April 9, 2012)

DRIVERS AIRBAG FAILED TO DEPLOY IN ACCIDENT. FRONT END CRUSHED, PROBABLY $20,000 DAMAGE TO FRONT END ALTHOUGH TOW TRUCK DRIVER SAID IT WAS TOTALED. WIFE WAS DRIVING AND COULD HAVE BEEN INJURED IF SEAT BELT HAD FAILED ALSO. *TR

Owner-reported narrative. 3,600 miles reported. Look up ODI 10454532 at NHTSA ↗

Owner report 10456842 · 2012-04-30 (April 30, 2012)

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS AN EXCESSIVE VIBRATION. THE CONTACT THEN ENGAGED THE BRAKE PEDAL WHICH WAS UNRESPONSIVE. THE ENGINE RMPS INCREASED UP TO 3,000. THE BRAKE PEDAL WAS APPLIED REPEATEDLY AND THE GEAR WAS SHIFTED INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE BEGAN TO UNINTENDEDLY ACCELERATE. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT WAS ABLE TO RESUME DRIVING TO THE DESTINATION AT A REDUCED SPEED. THE MANUFACTURER WAS NOT NOTIFIED OF TH…

Owner-reported narrative. 4,000 miles reported. Look up ODI 10456842 at NHTSA ↗

Owner report 10457095 · 2012-05-01 (May 1, 2012)

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

Owner-reported narrative. 1,104 miles reported. Look up ODI 10457095 at NHTSA ↗

Owner report 10458807 · 2012-05-17 (May 17, 2012)

THE CAR WILL NOT HOLD WHEN PARKED ON A STEEP INCLINE. NOT EVEN IN MY DRIVEWAY AT HOME. ESPECIALLY IF THERE ARE PEOPLE IN THE CAR BECAUSE OF THE ADDED WEIGHT. THEY ADJUSTED IT THE FIRST TIME AND SAID IT WOULD BE FINE. THAT ONLY LASTED A MONTH. TOOK IT IN AGAIN AND THEY SAID NOTHING WAS WRONG BUT THEY ADJUSTED IT MORE. TECH SAID THEY MIGHT HAVE TO CHARGE ME BECAUSE IT IS GOING TO WEAR OUT THE PARKING BRAKE PADS. NEVER HAD SOME THING LIKE THIS HAPPEN IN ANY VEHICLE I HAVE OWNED. IT CURRENTLY IS NOT HOLDING SO I APPLY THE BRAKE TO THE FLOOR AND THE…

Owner-reported narrative. 139 miles reported. Look up ODI 10458807 at NHTSA ↗

Owner report 10459879 · 2012-05-29 (May 29, 2012)

MY HIGHLANDER WAS AT THE AIRPORT FOR THREE DAYS PARKED. WHEN I WAS LEAVING THE LOT I WAS DRIVING SLOW IN THE LOT TO PAY MY PARKING. WHEN I GOT OUT OF THE LOT TO MAIN STREAM TRAFFIC I TRIED TO ACCELERATE AND THE CAR WOULD ONLY GO SLOW AS I KEPT PUSHING THE THROTTLE. THERE WERE CARS ON BOTH SIDES OF ME WITH NO ONE IN FRONT AND THEN THE CAR JUST TOOK OFF. IT DID STARTLE ME BECAUSE I WAS NOT EXPECTING THIS. THANK GOD NO ONE WAS IN FRONT OF ME BECAUSE I AM SURE I WOULD NOT HAVE REACTED FAST ENOUGH TO STOP BECAUSE OF THE RAPID ACCELERATION. SOMETHING…

Owner-reported narrative. 5,000 miles reported. Look up ODI 10459879 at NHTSA ↗

Owner report 10466502 · 2012-07-18 (July 18, 2012)

AFTER PULLING INTO A PARKING SPACE, THEN BRAKING, I BACKED UP TO REALIGN THE VEHICLE BETTER. WHEN I PULLED IN THIS TIME AND BRAKE, THE VEHICLE DID NOT STOP. I CONTINUED TO PUT MY FOOT ON THE BRAKE REPEATEDLY, BUT THE VEHICLE STILL DID NOT STOP. THE ENGINE THEN REVVED UP AND ACCELERATED. AT THIS SAME TIME THE GEAR SHIFT WENT INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE FINALLY CAME TO A STOP AS IT HIT THE BUILDING IN FRONT OF ME, CAUSING DAMAGE TO THE BUILDING, AND THE FRONT OF MY VEHICLE. I WAS ABLE TO BACK UP THE VEHICLE AND PARK IT …

Owner-reported narrative. 4,989 miles reported. Look up ODI 10466502 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

13V014000 · Seats | Air Bags:Frontal:Sensor/Control Module-Inactive

Reported: 2013-01-16 (January 16, 2013)

Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.

Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.

Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

NHTSA campaign record ↗
13V123000 · Equipment:Other:Labels

Reported: 2013-04-09 (April 9, 2013)

Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."

Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.

Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

182 unique complaints in this selection. Analysis snapshot: 2026-09-30.

69.8%Usable mileage127 / 182 records
100.0%Valid incident date182 / 182 records
100.0%Valid filing date182 / 182 records
100.0%Ordered incident and filing dates182 / 182 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017201820192020202120222023202420252026
Power Train
73.8%
ODI 10466502 · 4,989 mi

AFTER PULLING INTO A PARKING SPACE, THEN BRAKING, I BACKED UP TO REALIGN THE VEHICLE BETTER. WHEN I PULLED IN THIS TIME AND BRAKE, THE VEHICLE DID NOT STOP. I CONTINUED TO PUT MY FOOT ON THE BRAKE REPEATEDLY, BUT THE VEHICLE STILL DID NOT STOP. THE ENGINE THEN REVVED UP AND ACCELERATED. AT THIS SAME TIME THE GEAR SHIFT WENT INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE FINALLY CAME TO A STOP AS IT HIT THE BUILDING IN FRONT OF ME, CAUSING DAMAGE TO THE BUILDING, AND THE FRONT OF MY VEHICLE. I WAS ABLE TO BACK UP THE VEHICLE AND PARK IT …

Look up ODI 10466502 at NHTSA ↗

115.3%
ODI 10576486 · 1,500 mi

I BOUGHT A 2013 TOYOTA HIGHLANDER IN OCTOBER 2012 AND NEVER NOTICED ANY PROBLEM UNTIL EARLY IN 2014. WHEN I TRY TO ACCELERATE ON A SMALL INCLINE, THE ACCELERATOR WOULD NOT RESPOND. IT ACTED AS IF I AM NOT PRESSING THE GAS PEDAL. I AM NOT TALKING ABOUT GOING TO THE MOUNTAINS BUT JUST A SMALL INCLINE WHEN I DRIVE HOME FROM WORK EVERYDAY. I TOOK IT INTO THE DEALER IN MARCH 2014 AND THEY RESPONDED SAME AS OTHER PEOPLE ON THIS WEBSITE, NO ERRORS ON THE DIAGNOSTIC MACHINE AND NO POSTING FROM TOYOTA. THEY ADVISED ME TO PUT IN PREMIUM FUEL AND I D…

Look up ODI 10576486 at NHTSA ↗

96.6%
ODI 10679731 · 100 mi

THIS COMPLAINT RELATES TO TRANSMISSION SHIFT SEQUENCES. WHEN STARTING OUT, THE TRANSMISSION IS IN FOURTH GEAR. IF YOU ARE AT SAY A TRAFFIC LIGHT AND ARE MAKING A LEFT TURN, AND THEN NEED TO MAKE A RAPID ACCELERATION, THE TRANSMISSION SHIFTS DOWN TO A LOWER GEAR, PROBABLY 1ST GEAR. WHEN THIS HAPPENS, THERE IS A SIGNIFICANT TORQUE STEER THAT AN INEXPERIENCED DRIVER WOULD FIND VERY DISTURBING. ALSO, WHEN TRAVELING 60 - 70 MILES PER HOUR AND YOU SHIFT FROM "DRIVE" TO "S" POSITION, THE TRANSMISSION GOES INTO FOURTH GEAR WITH A RESULTANT SIGNIFI…

Look up ODI 10679731 at NHTSA ↗

63.1%
ODI 10763791

THE TRANSMISSION HAS A FLUTTER WHEN TRYING TO SHIFT UP OR DOWN TO DIFFERENT GEARS. IT CAUSES A HESITANCY IN THE PERFORMANCE OF THE VEHICLE. IT HAS BEEN DOCUMENTED BY THE CALDWELL TOYOTA DEALERSHIP IN CONWAY, AR USA AND I HAVE ALSO BEEN TOLD THAT IT IS IN OTHER HIGHLANDERS. I REQUEST A RECALL TO HAVE THIS FIXED. THANK YOU *TR

Look up ODI 10763791 at NHTSA ↗

10.9%
ODI 11712269

I was driving on a 2-lane road early in the morning with light snowfall. There was about 1" of snow on the road, with the roads not yet plowed or treated as it was the beginning of the snowfall. About 15 minutes into my trip, I was on a relatively flat and straight stretch of the road and let up on the gas paddle to avoid going too fast -- was probably traveling ~35 mph. Although the road was straight and flat at that point, my car suddenly started fishtailing, slowly turned 180 degrees and sliding to the other side of the road, ending up on…

Look up ODI 11712269 at NHTSA ↗

7227.0%
ODI 10971162 · 192 mi

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD NOT DRIVE FORWARD AND ROLLED BACKWARDS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE SHAFT SUPPORT BEARING RETAINING RING FAILED AND CAUSED THE AXLE TO SEPARATE FROM THE TRANS AXLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 192.

Look up ODI 10971162 at NHTSA ↗

6624.8%
ODI 11202999 · 15,000 mi

WHEN HIT BREAKS HARD... I HEAR A BANG/NOISE FROM REAR OF MY HIGHLANGER. ( DEALERSHIP ADMIT THIS IS ABNORMAL SOUND BUT THEY CAN'T DO ANYTHING ABOUT IT). TRANSMISSION SHIFT ROUGHLY, NOT SMOOTH SHIFTING. IF CAR IS IN DRIVE AND IM HOLDING BREAKS CAR REAR STARTS MAKING BANGING NOISE N START SHAKING. SO FAR MY CAR HAS ONLY 20K MILES ON IT . SUSPENSION IS PRETTY STIFF DOESN'T HELP WHILE DRIVING OVER POST HOLES.

Look up ODI 11202999 at NHTSA ↗

19440.2%
ODI 11292174 · 10,000 mi

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ALSO ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

Look up ODI 11292174 at NHTSA ↗

12338.8%
ODI 11328585

THIS VEHICLE WILL LET YOU SHUT THE ENGINE OFF IN DRIVE WITHOUT SHIFTING TO PARK. IF YOU DO THIS AND LEAVE THE VEHICLE ON A SLIGHT INCLINE, IT WILL ROLL AWAY AND YOU MAY NOT BE ABLE TO GET BACK TO IT AND INTO IT IN TIME TO GET YOUR FOOT ON THE BRAKE AND THEN SHIFT IT INTO PARK. THIS SHOULD NOT BE ALLOWED. YOU SHOULD HAVE TO SHIFT TO PARK BEFORE THE ENGINE CAN BE TURNED OFF. *TR

Look up ODI 11328585 at NHTSA ↗

21942.1%
ODI 11439378 · 2,000 mi

The contact owns a 2021 Toyota Highlander. The contact stated his wife pulled into a parking spot and turned off the engine while the vehicle was in reverse. The vehicle then switched gears to neutral on its own, started reversing, and slightly crashed into the rear of another vehicle. The warning message "Put Transmission Into park Illuminated". The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 2000.

Look up ODI 11439378 at NHTSA ↗

5320.6%
ODI 11486230

When I'm cruising about 35 mph, let off the gas and decelerate, then give a slight bit of gas, I feel a "bump" in the drive train. It's more like slop in the transmission....sounds like a metal To metal noise...this happens after car is driving more then 30 min or 45 min.

Look up ODI 11486230 at NHTSA ↗

2011.0%
ODI 11534090

The vehicle hesitates when accelerating from a stop. Dealership Technician says he noticed the hesitation when accelerating, but since there are no DTC’s and No Data found saying that there is a malfunction

Look up ODI 11534090 at NHTSA ↗

37.1%
ODI 11679694

While slowing down, the vehicle will suddenly lunge forward, as if It hit a patch of ice and then slow again. This started happening around 30,000 miles. The dealer said this is because of a transition between hydraulic braking and regenerative braking and is "NORMAL". This did not start until 30k miles. I have owned 4 hybrid vehicles and only this one does this. Upon reading and studying online, there was a bulletin for an earlier generation of this type of problem. Clearly, it is an issue as I am not the only one with this problem.

Look up ODI 11679694 at NHTSA ↗

00.0%

No examples available for this selection.

150.0%
ODI 11760578

I own a 2026 Toyota Highlander Hybrid Platinum purchased new. The vehicle has repeatedly exhibited hesitation, shuddering, jerking, and abnormal vibration during acceleration from a stop and the transition from electric propulsion to the gasoline engine. When accelerating from a stop, there can be a noticeable hesitation after pressing the accelerator before the vehicle responds. As the gasoline engine engages, the vehicle sometimes shudders or jerks before accelerating normally. I have also experienced vibration and lurching when the gasoline…

Look up ODI 11760578 at NHTSA ↗

Unknown Or Other
2312.6%
ODI 10744578 · 60,000 mi

THE ELECTRONIC DOOR LOCK (DRIVER'S SIDE DOOR) ON MY 2012 TOYOTA HIGHLANDER RECENTLY BEGAN TO HAVE PROBLEMS; IT WORKED INTERMITTENTLY FOR A SHORT TIME, THEN CEASED WORKING AT ALL. AFTER A RECENT SERVICE TRIP, TOYOTA QUOTED ME OVER $500 TO REPLACE THE DOOR ACTUATOR AND LABOR. I REALIZE THIS SEEMS LIKE A SMALL ISSUE. BUT I, AND MY FAMILY, HAVE OWNED TOYOTAS PREVIOUSLY AND HAVE HAD THE SAME ISSUE, EVEN WITH DIFFERENT MODELS. I CAN'T HELP BUT FEEL THAT TOYOTA IS MAKING A DEFECTIVE PRODUCT AND I, AS A CONSUMER, AM FOOTING THE BILL FOR THEIR FAULT…

Look up ODI 10744578 at NHTSA ↗

2311.1%
ODI 10567189 · 4,650 mi

JULY 20, 2013 I PUSHED THE IGNITION BUTTON TO TURN OFF THE ENGINE. I EXITED THE VEHICLE AND IMMEDIATELY REALIZED IT WAS STILL MOVING. I ATTEMPTED TO GET BACK IN THE VEHICLE TO STOP IT. I FELL AND THE BACK TIRE RAN OVER MY FOOT/LEG. A MAN CAME AND JUMPED IN THE CAR TO STOP IT AFTER IT CROSSED THE STREET AND HIT A PARKED CAR. I HAVE BOTH A FRACTURED TIBIA AND FIBULA. THE TIBIA REQUIRED A SCREW TO STABILIZE HOWEVER, MY FOOT WAS SO INJURED (TORN FLESH) THAT I HAD TO WAIT 5 WEEKS FOR THE FLESH TO HEAL TO AVOID INFECTION. I HAVE BEEN OFF OF WO…

Look up ODI 10567189 at NHTSA ↗

3324.3%
ODI 10690920 · 3,000 mi

PURCHASED NEW 2014 TOYOTA HIGHLANDER IN MAY 2014, AFTER APPROXIMATELY 30 DAYS OF OWNERSHIP A FOUL ODOR BEGAN TO EMIT FROM A/C UNIT WHENEVER VEHICLE WAS STARTED. AFTER 3 TRIPS TO SELLING DEALER TO CORRECT THE PROBLEM I WAS GIVEN TOYOTA T-SB-0142-13 WHICH INFORMS ME THAT THERE ARE 23 TOYOTA VEHICLES WHICH MAY EXPERIENCE THIS PROBLEM. DEALERSHIP ATTEMPTED TO PLACE BLAME ON VARIOUS ITEMS BUT, SINCE TOYOYA PUBLISHED A TSB IT LEADS ME TO BELIEVE THAT TOYOTA KNOWS ABOUT THE PROBLEM BUT IS NOT WANTING IT TO BECOME KNOWN AS IT MIGHT IMPACT THEIR SEL…

Look up ODI 10690920 at NHTSA ↗

4322.4%
ODI 10717042 · 4,700 mi

THE DASH READOUT FOR MPH BEGAN SHOWING VERY ERRATIC NMBERS. GOING FROM 24.4 MPG TO 29.7 MPG AND DOWN TO 13.1 MPG ALL IN A SPAN OF ABOUT 4 MILES. THIS MPG OF 24.4 WAS FOR THE PRIOR 3000 MILES. THE DEALER COULD NOT REPLICATE THIS HAPPENING. THEY ALSO SAID THAT TOYOTA HAD NO BULLETINS FOR THIS MATTER EITHER. I CONTACTED TOYOTA AND THEY SAID THAT I MUST HAVE ACCIDENTALLY RESET THE UNIT AND BY DOING SO IT WAS NOT UNUSUAL FOR THESE LARGE SWINGS IN MPG. THIS WAS NOT THE CASE. I HAD OVER 100 MILES ON SINCE MY LAST FILL UP AND UNTIL THIS HAPPENING THE …

Look up ODI 10717042 at NHTSA ↗

2119.1%
ODI 10816603 · 20 mi

WHEN I PURCHASED THIS 2016 TOYOTA HIGHLANDER LE IN MID DECEMBER, I DID NOT REALIZE UNTIL I GOT IT HOME, THERE WAS NO INTERIOR REAR DOOR RELEASE. NO RELEASE BUTTON ON THE DASH AND NO INTERIOR DOOR HANDLE. I WENT BACK TO THE DEALERSHIP, FOUND MY SALESMAN AND ASKED HIM IF THERE WAS AN INTERIOR DOOR RELEASE. HE TOLD ME THERE WAS NOT AND "THAT'S WHY THEY OFFER THE LE PLUS MODEL WHICH HAS A POWER REAR DOOR WITH INSIDE RELEASE". EVERY VEHICLE I'VE OWNED SINCE 1998 HAS HAD AN INSIDE TRUNK OR REAR DOOR RELEASE. IT SEEMS LIKE A HUGE SAFETY ISSUE TO ME, H…

Look up ODI 10816603 at NHTSA ↗

5319.9%
ODI 10949488 · 1,200 mi

2017 TOYOTA HIGHLANDER SE AWD ("VEHICLE"). ON JANUARY 26, 2017 AT APPROXIMATELY 11:15 P.M., PACIFIC TIME, I WAS DRIVING THE VEHICLE ON THE INTERSTATE 10 FREEWAY NEAR THE LA BREA AVENUE EXIT. IT WAS DARK BUT CLEAR WITH LIGHT TO MEDIUM TRAFFIC. WHILE I WAS DRIVING AROUND 80 MPH AND MERGING TOWARD AN INNER LANE, THE VEHICLE SUDDENLY - ON ITS OWN - SLOWED TO AROUND 30 OR 40 MPH. CONCOMITANTLY, THE VEHICLE'S MESSAGING SYSTEM (BETWEEN THE TACHOMETER AND SPEEDOMETER) BEGAN BLINKING AND ALERTING ME THAT THE ALL WHEEL DRIVE SYSTEM WAS EXPERIENCI…

Look up ODI 10949488 at NHTSA ↗

4316.2%
ODI 11065366 · 140 mi

I WAS TRAVELING ON HIGHWAY 78 BY STONE MOUNTAIN AND HEARD A LOUD BANG. THE CAR BEHIND ME SIGNALED TO ME TO STOP. HE SAID SOMETHING FLEW OFF MY CAR AND HIT HIS WINDSHIELD. I COULD NOT IMMEDIATELY FIGURE OUT WHAT HAD HAPPENED. I DECIDED TO LOOK AT THE SUNROOF AND DISCOVERED THAT IT HAD SHATTERED. THIS HAPPENED ABOUT 11:30 PM THE SAME DAY I BOUGHT THE CAR.

Look up ODI 11065366 at NHTSA ↗

7916.4%
ODI 11175823 · 50 mi

THE GPS SYSTEM DOES NOT PROVIDE VERBAL INSTRUCTIONS; ONLY VISUAL. THIS CAUSES THE DRIVER TO REMOVE HIS/HER EYES FROM THE ROAD AND LOOK FREQUENTLY AND MONITOR THE SCREEN. I HAVE VISITED THE DEALERSHIP NUMEROUS TIMES BUT THERE ARE UNABLE TO FIX THE ISSUE. THEY ACKNOWLEDGE THE ISSUE AND STATED THAT TOYOTA IS WORKING ON A WORK AROUND BUT NO ESTIMATE IS PROVIDED. I KNOW AT LEAST 5 OTHER HIGHLANDERS IN THE TAMPA BAY AREA ARE EXPERIENCING THIS BECAUSE WHEN I OPENED A CASE WITH WWW.TOYOTA.COM THE CASE OFFICER CALLED AND HE INFORMED ME OF THIS. I W…

Look up ODI 11175823 at NHTSA ↗

4413.9%
ODI 11325952 · 50 mi

THE VEHICLE HESITATES, STALLS AND HAS BUCKING LEAPING FORWARD UNCONTROLLABLY, ON THE ROAD. THE VEHICLE ALSO HAS A VERY LOUD WHINING NOISE UPON SHIFTING THE CAR FROM PARK TO DRIVE AND BACK AGAIN FROM DRIVE TO PARK, AT A STAND STILL. THIS IS A MAJOR ISSUE WITH A NEE CAR, MY WIFE AND I DON'T FEEL SAFE WHILE DRIVING IN THIS CAR. *TR

Look up ODI 11325952 at NHTSA ↗

6512.5%
ODI 11421797

I purchased my Toyota Highlander Hybrid only about 2 months ago. Since then, I've experienced several incidences of sudden acceleration. In a few of them, I was approaching a stop sign and began to slow down. Suddenly, I felt the car accelerate on its own. In both instances, I slammed on the brakes and the car jerked then stopped. There was one instance when I was going down hill and I was stepping on the brakes, but the car seemed to accelerate on its own until I stepped on the brakes again. Fortunately, there were no collisions. Howeve…

Look up ODI 11421797 at NHTSA ↗

3714.4%
ODI 11441642

When driving down interstate, ticking came from above followed by a loud bang. Moon roof busted out and glass shattered out while on interstate.

Look up ODI 11441642 at NHTSA ↗

3921.5%
ODI 11507296

The vehicle brakes stop working suddenly requiring lift the pedal and slam the brakes to make it work correctly. I almost have a bad accident for this problem. I did my research and learned this is a problem that Toyota need to fix. The situation was very scary.

Look up ODI 11507296 at NHTSA ↗

1331.0%
ODI 11580327

Driving the interstate at 75 mph, my sunroof spontaneously shattered covering us with shards of glass. Toyota dealership and insurance said a rock must have hit but there were no other vehicles near us. Was not covered under warranty, so insurance adjuster approved new sunroof install and repaint roof for over $3,000. The loud explosion and subsequent broken glass could have caused major accident as well as blindness. We feel an investigation into glass quality should be done. In my opinion, vehicles shouldn’t even have sunroofs.

Look up ODI 11580327 at NHTSA ↗

220.0%
ODI 11690033

While waiting for a traffic light to change, I pressed the pedal to accelerate, and the car would not move. Like my pedal was dead. I have experienced this issue three times. I have also experienced bucking or jerking issues.

Look up ODI 11690033 at NHTSA ↗

00.0%

No examples available for this selection.

Electrical System
2714.8%
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

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2512.1%
ODI 10533705 · 600 mi

AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR 100 MILES, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT. TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE FOR THE 4 MILES THEY DROVE IT. TECH CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. THIS SEEMS LIKE A REAR-END ACCIDENT WAITING TO HAPPEN. FOR TEN DAYS WE HAVE GOTTEN NOTHING BUT THE RUN-AROUND FROM THE NATIONAL TOYOTA "CASE MANAGER"…

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3525.7%
ODI 10568136 · 400 mi

OUR 2014 TOYOTA HIGHLANDER LIMITED WAS PURCHASED NEW WITH 18 MILES ON FEBRUARY 25, 2014. ON MARCH 7, 2014 WHILE DRIVING ON CITY STREETS ANOTHER DRIVER FAILED TO STOP AT A RED LIGHT SO I PRESSED THE HORN TO ALERT THE DRIVER WHILE I SWERVED OUT OF HIS PATH. THE HORN DID NOT WORK SO THE DRIVER WAS NOT ALERTED AND CONTINUED IN THEIR DIRECTION OF TRAVEL. MY NEED TO SWERVE WOULD HAVE BEEN AVOIDED IF THE OTHER DRIVER WAS PAYING ATTENTION AND I WAS ABLE TO ALERT HIM WITH MY HORN. *TR

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5126.6%
ODI 10664203 · 200 mi

I PARKED MY CAR IN THE GARAGE AND SEVERAL HOURS LATER I HAPPENED TO NEED SOMETHING OUT THERE. WHEN I ENTERED I HEARD AN ELECTRIC MOTOR RUNNING EVEN THOUGH THE CAR HAD BEEN TURNED OFF FOR SEVERAL HOURS. CRAWLING UNDER THE CAR I FOUND THAT THE SOUND WAS COMMING FROM A MOTOR NEAR THE REAR AXLE. I REPORTED IT TO MY TOYOTA DEALER AND THEY ADVISED THAT IT WAS A MOTOR THAT MAY RUN HOURS AFTER THE CAR IS TURNED OFF TO PURGE THE CARBON CANISTER. THEY ADVISED THAT THEY FOUND THAT INFORMATION IN THEIR SERVICE MANUAL, BUT NOT THE OWNERS MANUAL. ONE TI…

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1412.7%
ODI 10937219 · 640 mi

MY CAR ENGINE STARTED ON ITS OWN AFTER BEING TURNED OFF. I WENT SHOPPING AT WALMART AND PARKED MY 2016 TOYOTA HIGHLANDER XLE IN THE PARKING LOT. I PUT THE CAR IN PARK AND PUSHED THE ENGINE START/STOP BUTTON TO TURN OFF THE CAR. MY FAMILY AND I EXITED THE CAR AND I USED THE KEYLESS ENTRY PAD TO LOCK THE DOORS. WE SHOPPED FOR APPROXIMATELY 45 MIN. WHEN WE RETURNED TO THE CAR, I USED THE KEYLESS ENTRY PAD TO UNLOCK THE DOORS SO I COULD PUT OUR PURCHASES IN THE TRUNK. AS I GOT CLOSE TO THE VEHICLE I HEARD AN ENGINE RUNNING, BUT THOUGHT IT WAS…

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4617.2%
ODI 10990492 · 3,150 mi

MANY ELECTRICAL PROBLEMS, FUSES REPEATEDLY BLOWING OUT, POWER LIFT GATE NOT CLOSING, MANY DIFFERENT ERROR MESSAGE APPEARING ON THE SCREEN FOR NO REASON, VEHICLE WENT INTO ACCESSORY MODE WHILE DRIVING RESULTING IN A LOSS OF POWER. *TR

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249.0%
ODI 11144123 · 5,900 mi

THE RADIO SHORTED OUT DISABLING ALL COMPUTER APPS I WAS TOLD BY MIDTOWN TOYOTA IT WILL TAKE A WEEK FOR NEW RADIO TO ARRIVE

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5611.6%
ODI 11181477 · 100 mi

THE VOICE COMMANDS FOR THE VEHICLE DO NOT WORK WHICH REQUIRES THE DRIVER TO LOOK AT THE NAVIGATION SCREEN OR SCROLL THROUGH THEIR PHONE BOOK RATHER THAN USING THE BLUETOOTH FEATURES. THIS IS VERY DISTRACTING AND ILLEGAL IN SOME STATES WHICH REQUIRE HANDS FREE PHONE.

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165.0%
ODI 11325952 · 50 mi

THE VEHICLE HESITATES, STALLS AND HAS BUCKING LEAPING FORWARD UNCONTROLLABLY, ON THE ROAD. THE VEHICLE ALSO HAS A VERY LOUD WHINING NOISE UPON SHIFTING THE CAR FROM PARK TO DRIVE AND BACK AGAIN FROM DRIVE TO PARK, AT A STAND STILL. THIS IS A MAJOR ISSUE WITH A NEE CAR, MY WIFE AND I DON'T FEEL SAFE WHILE DRIVING IN THIS CAR. *TR

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275.2%
ODI 11418965

I purchased this 2021 Highlander on April 3rd 2021. Power steering Malfunction, SRS Airbag system Malfuction first happened on April 21th 2021 when I started the vehicle. the car was towed to the dealer ship. the dealer simply re-set the system and asked me to unplug the tracker device which was installed by insurance company. Because they suspected the problem was caused by the interference from the device. I unpluged it. However, Power steering Malfunction, SRS Airbag system Malfuction happened again on May 21th 2021 when I started the car. I…

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207.8%
ODI 11470228 · 1,800 mi

The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MP…

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105.5%
ODI 11511838

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED*DJR ******* DELETE VOQ *******

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614.3%
ODI 11634807

My car has integrated CarPlay installed for mapping. When used wirelessly with all mapping services (Apple Maps, Waze, Goole Maps) my car will appear in fields, the wrong streets, in houses. I will be given directions to turn on streets that are not where I physically am. First I worked with Apple Customer Care for over 15 hours. They have determined it is not an Apple issue. They believe it is an issue with the GNSS module in the car. I took the car twice to the dealerships service departments. The first service department did not duplicate…

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110.0%
ODI 11753999

I was backing up the vechial accelerated the steering wheel was turning rapid & a grinding noise causing me too hit another vechial about a month before my husband was driving & the vechial accelerated going toward also we had had some issues with back camera not doing a warning signal with a object behind vechial when the accident happened my vechial has braking system that stops you if something is behind you this time it didn’t I called the dealership when accident happed which was May 21 2026 & reported it they said they had accelerations …

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00.0%

No examples available for this selection.

Service Brakes
126.6%
ODI 10457095 · 1,104 mi

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

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167.7%
ODI 10515185 · 4,500 mi

MY WIFE WAS MANEUVERING THE SUV INTO SMALL AREA PARKING LOT ONTO A CORNER SPACE, ON THE FIRST FORWARD AND BACK MOTION TO MANEUVER THE BRAKE WAS OK, THEN ON THE SECOND MANEUVER THE BRAKE DIDN'T WORK AND THE TIRE WENT OVER THE CONCRETE PARKING BLOCK THEN HITTING THE STRUCTURE OF THE DOCTORS OFFICE. EARLY ON IN THE DAY I WENT TO THE TOYOTA DEALERSHIP TO PURCHASE A HITCH AND WHEN ABOUT TO LEAVE THE PARKING BRAKE DIDN'T RELEASE COMPLETELY, TOLD SERVICE GUY AND SAID TO GET A CLIP AND HE ALSO COMMENTED THAT THE DEALERSHIP WHERE I BOUGHT MIGHT INSTAL…

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32.2%
ODI 10785091 · 500 mi

POPPING NOISE FROM REAR BREAK FREQUENTLY WHEN I DISENGAGE THE EMERGENCY BRAKE LEVER. WHENEVER THIS HAPPENS THE VEHICLE IS STATIONARY AND NOT BEEN USED FOR 3 HOURS ON; TOOK TO DEALERSHIP STATING COULD FIND PROBLEM, BUT DEALER SAYS IT DIDN'T FIND ANYTHING ABNORMAL.

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157.8%
ODI 10746188 · 3,500 mi

CLUNKING NOISE FROM REAR END OF VEHICLE WHEN BRAKING, DEALER WAS AUTHORIZED TO CHANGE REAR AWAY BARS AND SHOCKS, NO FIX, NOW TOYOTA CORP., SAYS THIS IS NORMAL CHARACTERISTIC OF VEHICLE ? I DON'T FEEL SAFE DRIVING VEHICLE WITH NOISE, AND AS BRAKES FEEL SOFT ALSO.

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1917.3%
ODI 10945504

RECALL VEHICLE SOLD TO ME AS NEW CAR WIHOUT REMEDY. MANUFACTURER RECALL ISSUED NHTSA #16V775 RECALL #G03 SAFETY (NONCOMPLIANCE) RECALL G03 - REMEDY NOTICE, CERTAIN 2016 MODEL YEAR HIGHLANDER, BRAKE FLUID RESERVOIR SENSOR CONNECTOR

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2810.5%
ODI 11023208

2017 TOYOTA HIGLANDER. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED WHILE DEPRESSING THE BREAK PEDAL THE VEHICLE CONTINUED TO MOVE FORWARD. DUE TO THE FAILURE THE CONSUMER HAS RAN INTO A HANDICAP SIGN, LAWN TRACTOR AND WHEELBARROW. THE COLLISIONS CAUSED DAMAGE TO THE FRONT BUMPER, NUMBER PLATE AND NUMBER PLATE COVER. ALSO, CAUSED DEEP SCRATCHES TOT HE LEFT LOWER PANEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED UPDATED 09/28/2017*JS

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5319.9%
ODI 11105159 · 3,000 mi

I WAS RECENTLY IN A VEHICLE ACCIDENT IN MY 2018 TOYOTA HIGHLANDER WITH THE PRE-COLLISION SYSTEM. THE PRE-COLLISION SYSTEM WAS WORKING WELL THROUGH OUT OUR TRIP BUT UNFORTUNATELY DID NOT WORK WHEN IT WAS MOST NEEDED. WE WERE INVOLVED IN A PILE UP ON INTERSTATE I-5 GOING AT LEAST 45MPH AND NOTICED THAT THE PRE-COLLISION SYSTEM THAT IS SO MUCH BEING ADVERTISED DID NOT WORK AT ALL. THERE WAS NO WARNING WHAT SO EVER AND DEFINITELY DID NOT BREAK ON IT'S OWN AS ADVERTISED. AT THE TIME OF THE HIT THE AIRBAGS DEPLOYED A LITTLE TO LATE AT LEAST THE PASSE…

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183.7%
ODI 11258968 · 7,000 mi

ME AND MY FAMILY WERE LEAVING A HOTEL IN TARRYTOWN NY. I PARKED THE CAR: TOYOTA HIGHLANDER 2019 OUTSIDE, HELPED MY WIFE AND 21-MONTH BABY INTO THE BACK SEAT AND HAD TO PUT SOMETHING IN THE TRUNK BUT IT WAS LOCKED. IN THAT MOMENT THE CAR WAS IN PARK WITH THE ENGINE RUNNING; THE GROUND WAS NOT STEEP AT ALL: 5-10 DEGREES THE MOST. I TOOK OUT THE KEY FROM IGNITION TO GO OPEN THE TRUNK WITH THE BUTTON FROM THE REMOTE. SUDDENLY THE CAR STARTED ROLLING BACKWARDS WITH MY WIFE AND KID IN THE BACK SEAT. THERE WAS A SLOPE FEW FEET AWAY FROM WHERE I PARKED…

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3711.7%
ODI 11364598 · 2,000 mi

I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE BRAKES WHEN TURNING ON MY CAR AND GOING IN REVERSE. ON ONE OCCASION, AFTER TURNING ON THE VEHICLE AND PUTTING IT IN REVERSE, THE VEHICLE DID NOT MOVE DESPITE BEING ON LEVEL GROUND. I HAD TO APPLY PRESSURE ON THE ACCELERATOR AND HEARD THE CAR STRAIN A LITTLE BEFORE I HEARD A SOUND COME FROM THE BRAKES AND THE CAR SUDDENLY JERKED BACKWARDS. I DID NOT HAVE MY FOOT ON THE BRAKES AND I DID NOT HAVE THE EMERGENCY BRAKE ON. AFTER THIS THE BAKES APPEARS TO FUNCTION AS USUAL. ANOTHER TIME, I TURNED ON …

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6612.7%
ODI 11406776 · 2,600 mi

WE ARE EXPERIENCING PCS IS NOT WORKING, WE WERE DRIVING ON FREEWAY WHEN CARS STOPPED SUDDENLY AND NOT EVEN DISPLAYING ANY WARNING SIGNAL OF 'BRAKE' ON THAT MOMENT, WE WERE SO CLOSE TO IMPACT A TRAILER, SECOND TIME SIMILAR SITUATION THE NEXT DAY AFTER THE FIRST APPT AT SERVICE WHERE THEY STATED THAT PCS WAS WORKING PROPERLY , CARS STOPPED SUDDENLY AND NOT EVEN WITH THE WARNING TIMING SET UP IN TO THE 'EARLY TIME', WARNING US TO USE THE BRAKE. THE EXPLANATION FROM SECOND APPT IT WAS 'IT WORKED WITH CRUISE ON', ON MY PREVIOUS CARS NEVER NEEDED T…

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3714.4%
ODI 11460425

When coming to a stop, intermittently the brakes feel like they disengage for a moment before kicking back in and lunging me forward. The first time it happened I thought my foot has slipped off the brake pedal. When I happened again, I knew something was wrong and started noting when it happens and the driving conditions. I have taken it in the dealer 4 times now, have opened a ticket with Toyota and have been told since they can’t reproduce the problem there isn’t much they can do to fix it. The service manager did advise that a scan of my ca…

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189.9%
ODI 11507296

The vehicle brakes stop working suddenly requiring lift the pedal and slam the brakes to make it work correctly. I almost have a bad accident for this problem. I did my research and learned this is a problem that Toyota need to fix. The situation was very scary.

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819.0%
ODI 11592160

I was in the drive thru at a fast food restaurant and after I placed my order I was about 5 cars from the pay window. As I went forward where there was a curve I stopped and then when the car in front of me moved forward to the pay window I let up on the brake and accelated slowly. When I put my foot on the brake pedal it went to the floor and the car would not stop. I served to the right of the car in front of me ( I did not hit it) and rolled to the parking space to the right. The car hit the curb and bounced up a little and hit the sign a…

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220.0%
ODI 11707018

Black Toyota Highlander Hybrid AWD 2025 ~15000 miles What component or system failed or malfunctioned, and is it available for inspection upon request? Without any warning, the braking action is delayed. It is a momentary loss and happens occasionally at light braking application, nowhere near hard enough to lock the wheels up The vehicle is available for inspection upon request How was your safety or the safety of others put at risk? If I were been closer to another vehicle/pedestrian/obstacle, an accident could happen Has the problem be…

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00.0%

No examples available for this selection.

Engine
179.3%
ODI 10459879 · 5,000 mi

MY HIGHLANDER WAS AT THE AIRPORT FOR THREE DAYS PARKED. WHEN I WAS LEAVING THE LOT I WAS DRIVING SLOW IN THE LOT TO PAY MY PARKING. WHEN I GOT OUT OF THE LOT TO MAIN STREAM TRAFFIC I TRIED TO ACCELERATE AND THE CAR WOULD ONLY GO SLOW AS I KEPT PUSHING THE THROTTLE. THERE WERE CARS ON BOTH SIDES OF ME WITH NO ONE IN FRONT AND THEN THE CAR JUST TOOK OFF. IT DID STARTLE ME BECAUSE I WAS NOT EXPECTING THIS. THANK GOD NO ONE WAS IN FRONT OF ME BECAUSE I AM SURE I WOULD NOT HAVE REACTED FAST ENOUGH TO STOP BECAUSE OF THE RAPID ACCELERATION. SOMETHING…

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3215.5%
ODI 10526292 · 1,300 mi

VEHICLE HESITATES WHEN ACCELERATING. DOES NOT HAPPEN ALL THE TIME, WHEN TRYING TO GET VEHICLE UP TO HIGHWAY SPEED WILL DEPRESS GAS PEDAL AND NOTHING WILL HAPPEN FOR 3-4 SECONDS, THEN ALL OF A SUDDEN VEHICLE WILL SPEED UP. THIS ONLY STARTED TO HAPPEN AFTER 1300 MILES . TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE, TECH. CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. ALSO SINCE THIS STARTED TO HAPPEN MY GAS MILEAGE HAS DROPPED FROM 18 MILES A GALLON TO 15 MILES A GALLON. *TR

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32.2%
ODI 10735889 · 12,748 mi

PURCHASED VEHICLE 5/26/14. AT FIRST HAD A POPPING NOISE FROM RIGHT REAR BREAK; TOOK TO DEALERSHIP STATING COULD FIND PROBLEM, SO LIVED WITH IT. AT 10,000 + MILES DEALER FOUND FRONT BREAKS WARPED, SO HAD THEM REPLACED. AROUND SAME 10K + MILES DEALER HAD TO DROP ENGINE TO REPLACE LEAKING OIL FOUND AROUND TIMING COVER AREA, STATING FACTORY INSTALL DID NOT ALLOW PROPER SEALING. ON 7/22/15, @ 12,748 MILES NOTICED OIL LEAK SAME AREA, AND INFORMED BY DEALER THAT ENGINE HAS TO BE DROPPED FOR THE 2ND TIME TO REPAIR OIL LEAK. ABOVE DOES NOT INCLUDE OT…

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105.2%
ODI 10983627 · 21,800 mi

I WAS DRIVING 80 MPH ON THE INTERSTATE WHEN THE ENGINE LIGHT CAME ON AND A "CHECK AWD" DISPLAY APPEARED. AT THAT SAME MOMENT I LOST THE ABILITY TO STEER AND TO ACCELERATE. I MANAGED TO GET THE CAR OFF OF THE INTERSTATE. THE CAR CAME TO A STOP. I DID NOT SEE ANY SMOKE, OR SMELL ANYTHING AND THE ENGINE TEMP GAUGE SHOWED MID COOL SO I DECIDED TO START THE CAR AGAIN. WHEN I TRIED TO START THE CAR, THE ENGINE LIGHT AND THE "CHECK AWD" DISPLAY CAME ON AGAIN, AND THEN SECONDS LATER A TEMPERATURE LIGHT CAME ON WITH A LOUD ALARM. SMOKE STARTED COMING OU…

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98.2%
ODI 10937219 · 640 mi

MY CAR ENGINE STARTED ON ITS OWN AFTER BEING TURNED OFF. I WENT SHOPPING AT WALMART AND PARKED MY 2016 TOYOTA HIGHLANDER XLE IN THE PARKING LOT. I PUT THE CAR IN PARK AND PUSHED THE ENGINE START/STOP BUTTON TO TURN OFF THE CAR. MY FAMILY AND I EXITED THE CAR AND I USED THE KEYLESS ENTRY PAD TO LOCK THE DOORS. WE SHOPPED FOR APPROXIMATELY 45 MIN. WHEN WE RETURNED TO THE CAR, I USED THE KEYLESS ENTRY PAD TO UNLOCK THE DOORS SO I COULD PUT OUR PURCHASES IN THE TRUNK. AS I GOT CLOSE TO THE VEHICLE I HEARD AN ENGINE RUNNING, BUT THOUGHT IT WAS…

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4617.2%
ODI 11005233 · 1,200 mi

WHILE DRIVING VEHICLE LOST POWER TO APPX 5MPH AND CHECK ENGINE, CHECK ALL WHEEL DRIVE SYSTEM, VISIT DEALER, LIGHTS APPEARED ON DASH, VEHICLE WAS ON HIGHWAY DRIVING AT APPX 50MPH AT TIME OF INCIDENT , DEALER REPROGAMMED ECM, AND RETURNED CAR TO OWNER AND NEXT DAY WHILE DRIVING INCIDENT HAPPENED AGAIN

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3312.4%
ODI 11141081 · 4,200 mi

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT NOTICED FLUID LEAKING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO TOYOTA OF BOWIE (16700 GOVERNOR BRIDGE RD, BOWIE, MD 20716) WHERE IT WAS DIAGNOSED THAT THE ENGINE GASKET WAS NOT SEALED CORRECTLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. THE VIN WAS NOT PROVIDED.

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6914.3%
ODI 11231030 · 3,300 mi

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHEN THE CONTACT PUSHED THE IGNITION START BUTTON, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO OXMOOR TOYOTA (LOCATED AT 8003 SHELBYVILLE RD, LOUISVILLE, KY 40222, [phone removed]) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,300.

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175.4%
ODI 11315755 · 300 mi

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED …

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468.8%
ODI 11416030 · 3,400 mi

VEHICLE HAS 3400 MILES AND STARTING HAVING LONGER THAN NORMAL CRANKING WHEN STARTING THE VEHICLE. SHORTLY AFTER THAT OCCURRED THE VEHICLE BEGAN TO STALL WHILE PULLING INTO TRAFFIC. VEHICLE WAS REPAIRED WHERE THEY INSTALLED SOME FUEL SENSORS. 2 DAYS LATER THE VEHICLE STALLED AGAIN WHILE PULLING INTO TRAFFIC. BOTH INCIDENTS ALMOST CAUSED AN ACCIDENT. VEHICLE WAS TOWED A SECOND TIME BACK TO DEALERSHIP. THEY ARE NOW REPLACING THE FUEL PUMP. MAYBE THEY NEED TO ADD THIS VEHICLE TO RECALL LIST

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103.9%
ODI 11473299

1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop si…

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2815.5%
ODI 11531857

When I hit the gas the car doesn’t go anywhere and almost got into an accident. Turbo lag maybe or something really really wrong. This is going to cause a huge accident

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511.9%
ODI 11659903

My car was parked in the driveway with the engine running. The engine was then turned off from outside the vehicle using the start/stop button. Once the engine stopped, the car moved backward down the sloped driveway and struck a pickup truck that was parallel parked on the street. I then entered the vehicle and attempted to shift into drive, but a warning appeared indicating the hybrid system was off and instructing me to put the car in park. Multiple attempts were made to drive the car forward, but instead, it was driving in reverse. The car…

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00.0%

No examples available for this selection.

150.0%
ODI 11760578

I own a 2026 Toyota Highlander Hybrid Platinum purchased new. The vehicle has repeatedly exhibited hesitation, shuddering, jerking, and abnormal vibration during acceleration from a stop and the transition from electric propulsion to the gasoline engine. When accelerating from a stop, there can be a noticeable hesitation after pressing the accelerator before the vehicle responds. As the gasoline engine engages, the vehicle sometimes shudders or jerks before accelerating normally. I have also experienced vibration and lurching when the gasoline…

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Vehicle Speed Control
147.7%
ODI 10448197

WHILE PULLING INTO PARKING SPACE IN PRIVATE SHOPPING MALL AT SLOW RATE OF SPEED THE VEHICLE SUDDENLY AND WITHOUT WARNING RAPIDLY ACCELERATED FORWARD INTO VEHICLE PARKED DIRECTLY IN FRONT OF MY VEHICLE. MY VEHICLE WENT UP AND OVER PARKED VEHICLE CAUSING DAMAGE TO BOTH VEHICLES. NO ONE WAS HURT IN THIS ACCIDENT AND NO POLICE REPORT WAS MADE AS IT WAS ON PRIVATE PROPERTY. COMPLAINT WAS MADE TO TOYOTA WHO INVESTIGATED AND TOYOTA DETERMINED THAT NO VEHICLE DEFECT OR DESIGN EXISTED AND REFUSED TO OFFER ANY ASSISTANCE. MY WIFE WHO WAS DRIVING…

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3115.0%
ODI 10526292 · 1,300 mi

VEHICLE HESITATES WHEN ACCELERATING. DOES NOT HAPPEN ALL THE TIME, WHEN TRYING TO GET VEHICLE UP TO HIGHWAY SPEED WILL DEPRESS GAS PEDAL AND NOTHING WILL HAPPEN FOR 3-4 SECONDS, THEN ALL OF A SUDDEN VEHICLE WILL SPEED UP. THIS ONLY STARTED TO HAPPEN AFTER 1300 MILES . TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE, TECH. CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. ALSO SINCE THIS STARTED TO HAPPEN MY GAS MILEAGE HAS DROPPED FROM 18 MILES A GALLON TO 15 MILES A GALLON. *TR

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53.7%
ODI 10669076 · 6,000 mi

THE SPEEDOMETER CONSISTENTLY INDICATED THAT I AM TRAVELING 2 TO 3 MPH MORE THAN MY ACTUAL SPEED. THE HIGHLANDER IS FACTORY ORIGINAL WITH NO AFTERMARKET PARTS INSTALLED. THIS ISSUE WAS OBSERVED WHILE TRAVELING CROSS COUNTRY AND OBSERVING THE PLETHORA OF RADAR SPEED INDICATORS ALONG I-80 AND COMPARING TO THE INDICATOR IN THE HIGHLANDER ALONG WITH DIGITAL INDICATION ON BOTH GPS AND IPHONE APPS. I MENTIONED THIS THE TOYOTA WHILE PERFORMING THE FIRST SERVICE ON THE VEHICLE. I WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT THE SUPPOSED ISSUE. …

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115.7%
ODI 10780035 · 2,999 mi

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHEN THE CRUISE CONTROL WAS ACTIVATED AND SET AT 55 MPH, THE CRUISE CONTROL FAILED TO MAINTAIN THE SET SPEED WHEN GOING DOWNHILL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FUNCTION WAS NORMAL WHEN TRAVERSING A HILL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,999. UPDATED 01/27/16*LJ UPDATED 02/04

Look up ODI 10780035 at NHTSA ↗

43.6%
ODI 10949035

OCCASIONALLY, AT A STOP SIGN/INTERSECTION OR ENTERING A HIGHWAY IF I HAVE COME TO A FULL STOP BEFORE PROCEEDING THE CAR WILL STALL. I PRESSED ON THE ACCELERATOR AND NOTHING HAPPENS. MY WIFE AND I HAVE FOUND OURSELVES IN THIS PREDICAMENT SEVERAL TIMES NOW AND IT IS ONLY GETTING WORSE. THIS SCENARIO IS VERY DANGEROUS FOR SEVERAL REASONS, BUT THE MOST IMPORTANT ONE IS THAT MY FAMILY HAS BEEN INSIDE THE CAR WHEN THIS HAS HAPPENED. WE HAVE HAD SEVERAL SCARES NOW, BECAUSE THE CAR STALLED ON US AS WE WERE ENTERING THE HIGHWAY. I HAVE SPOKEN TO TH…

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134.9%
ODI 10949488 · 1,200 mi

2017 TOYOTA HIGHLANDER SE AWD ("VEHICLE"). ON JANUARY 26, 2017 AT APPROXIMATELY 11:15 P.M., PACIFIC TIME, I WAS DRIVING THE VEHICLE ON THE INTERSTATE 10 FREEWAY NEAR THE LA BREA AVENUE EXIT. IT WAS DARK BUT CLEAR WITH LIGHT TO MEDIUM TRAFFIC. WHILE I WAS DRIVING AROUND 80 MPH AND MERGING TOWARD AN INNER LANE, THE VEHICLE SUDDENLY - ON ITS OWN - SLOWED TO AROUND 30 OR 40 MPH. CONCOMITANTLY, THE VEHICLE'S MESSAGING SYSTEM (BETWEEN THE TACHOMETER AND SPEEDOMETER) BEGAN BLINKING AND ALERTING ME THAT THE ALL WHEEL DRIVE SYSTEM WAS EXPERIENCI…

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83.0%
ODI 11097295 · 12,000 mi

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. WHILE DRIVING 55 MPH, ANOTHER VEHICLE PULLED IN FRONT OF THE CONTACT'S VEHICLE IN INCLEMENT WEATHER AND SPLASHED WATER ONTO THE FRONT END OF THE VEHICLE. AS A RESULT, THE CRUISE CONTROL MALFUNCTIONED AND THE CONTACT'S VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER (PERUZZI TOYOTA, 2601 BETHLEHEM PIKE, HARTFIELD, PA) WAS CALLED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMA…

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112.3%
ODI 11254633 · 100 mi

SEVERE HESITATION WHEN GAS IS APPLIED, ESPECIALLY WHEN CROSSING HEAVY TRAFFIC AND INSTANT POWER/QUICK ACCELERATION NEEDED. ALSO NOTED WHEN GOING AROUND CORNERS, AFTER CAR HAS SLOWED DOWN BELOW 5 MPH TO MAKE THE CORNER. GAS IS APPLIED WITH HESITATION. NOTED MORE WHEN CAR IS AT A COMPLETE STAND STILL/MOVING AT SLOW SPEED THEN GAS APPLIED TO MOVE FORWARD. CAR DOES NOT MOVE/REACT INSTANTLY. I NOTICE THIS PROBLEM ON A WEEKLY (AT LEAST) BASIS.

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103.2%
ODI 11384736 · 4,000 mi

WE RECENTLY PURCHASED OUR HIGHLANDER AND IT HAS A LITTLE OVER 4,000 MILES. TODAY WHILE DRIVING DOWN THE ROAD AT ABOUT 45 MPH, THE CAR JUST LOST POWER AND THE CHECK ENGINE LIGHT CAME ON. 1. CHECK ENGINE - REDUCED ENGINE POWER 2. SECONDARY COLLISION BRAKE SYSTEM MALFUNCTION WE HAD TO PARK AND WAIT FOR THE TOYOTA DEALERSHIP TO COME AND TOW IT TO THE SERVICE CENTER. AT THIS POINT I DON'T KNOW WHAT WAS WRONG OR WHY IT JUST CUT OUT WHILE DRIVING. I AM VERY CONCERNED AND CAN ONLY HOPE TOYOTA CAN ADDRESS THIS OR REPLACE THE CAR.

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71.3%
ODI 11434865

I have a 2021 FWD Highlander Hybrid, running in ECO mode with just over 5K miles. I just had this problem happen this afternoon. Pulling into a parking spot at the grocery store. I was going pretty slow, almost stopped, and then the car engine revs and lurches forward. Thank goodness I had my foot on the brake, otherwise the car would of jumped the curb/parking block. Also, happened to me previously coming out of our neighborhood on to a busy street. I'm stopping at the stop sign, going pretty slow, and then all of a sudden the car engine revs…

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72.7%
ODI 11475871

The contact owns a 2022 Toyota Highlander. The contact stated that while her partner was reversing out of a driveway, the vehicle independently surged backward up a hill as her partner applied the brake pedal. Her partner was able to place the vehicle into drive which sent the vehicle forward. The vehicle hit a tree which stopped the acceleration. The contact heard screaming from inside her home and called 911 for assistance. The air bags did not deploy. Her partner was taken to the hospital for an examination and suffered no injuries. A police…

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84.4%
ODI 11598566

Hesitation/Non-linear Acceleration From a Stop. Reprogramming the ECM completely resolved the issue. This needs to be sent out to affected vehicles but I had to investigate and pretty much demand a resolution. I fear what this could later do to our engines, etc.

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12.4%
ODI 11678799

when I attempt to accelerate from a stop, or slowly rolling, there is a 2-3 second delay, sometimes longer, prior to the vehicle moving forward. during the delay, when accelerator is pressed, the engine does not rev, nothing happens at all. it's scary. the highlander has less than 9k miles on it. this has been happening more and more frequently. I have contacted toyota, they have yet to provide a response or solution for this safety issue.

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220.0%
ODI 11740832

The speedometer registers speed up to 7mph over actual speed for the first 15 miles then returns to matching GPS speed. Reported to Toyota, dealer said they have seen this before but not identified a fix as of today

Look up ODI 11740832 at NHTSA ↗

00.0%

No examples available for this selection.

Steering
4625.3%
ODI 10519433 · 24,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR OF THE VEHICLE BEGAN SWAYING. THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL AND CRASHED INTO A BILLBOARD. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TR

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4622.2%
ODI 10651095 · 15,000 mi

THE 2013 HIGHLANDER WAS SERVICED IN FLORIDA MONDAY 10/27 FOR 15000 MILES SERVICE, TODAY MY SISTER WAS DRIVING SINCE SERVICE, THE TRACTION LIGHT CAME ON ,THE ENGINE LIGHT WAS FLASHING , THE HIGHLANDER WAS NOT STABLE DRIVING STRAIGHT ON THE ROAD AND SEEMED LIKE IT NEEDS A TUNE UP.I CALLED THE DEALER AND IT WAS TAKEN THEIR ,FIRST RESPONSE WAS GAS PUT IN, YES . WAS TOLD POSSIBLE THE CAP WAS NOT PUT ON RIGHT AND WITH NEWER CARS IT COULD BE A MALFUNCTION THE COMPUTER.. TURNED OUT THAT THE IGNITION COIL SWITCH WAS BAD ON THIS 2013 HIGHLANDER. WHI…

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42.9%
ODI 10632873 · 1,500 mi

I WAS BACKING OUT OF MY PARKING SPACE AND THE VEHICLE JERK. THEN A WARNING SIGN APPEAR ON THE DASH THAT SAID EPS FAILURE. THE STEERING WHEEL WAS HARD TO TURN. I BEGAN TO STRUGGLE WITH THE STEERING WHEEL AT THAT POINT IT WAS LOCK. AFTER SEVERAL ATTEMPTS; I WAS ABLE TO PULL INTO AN EMPTY PARKING SPACE, PARKED THE VEHICLE AND HAD IT TOWED TO DICK DYER IN COLUMBIA SC. THE DEALERSHIP WAS NOT ABLE TO CONFIRM WHAT WAS ACTUALLY WRONG WITH THE VEHICLE. AT THIS TIME, THEY THINK THEY FOUND THE PROBLEM. THE TECHNICIAN STATED HE HAS NEVER SEEN SUCH A PROBL…

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2513.0%
ODI 10721074 · 4,700 mi

I RECEIVED A RECALL NOTICE IN THE MAIL ON MAY 12 ABOUT A POSSIBLE DEFECTIVE CIRCUIT BOARD FOR THE ELECTRIC POWER STEERING. I TOOK THE CAR TO A TOYOTA DEALER ON MAY 13, AND WAS TOLD LATER THAT DAY THAT MY CAR DID INDEED HAVE ONE OF THE UNITS DEEMED DEFECTIVE. I WAS GIVEN A LOANER CAR AT NO CHARGE. EVERYTHING SEEMED OK, BUT NOW IT IS 10 DAYS LATER, AND NO REPLACEMENT PART HAS ARRIVED. NOT ONLY THAT BUT BOTH THE DEALER AND THE NATIONAL CUSTOMER SERVICE NUMBER ARE COMPLETELY UNABLE TO PREDICT WHEN ANY REPLACEMENT PARTS WILL BE AVAILABLE. IS THERE A…

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65.5%
ODI 10859987 · 100 mi

BRAND NEW CAR IN THE SHOP TWICE DURING FIRST WEEK. FOLLOWING REFUELING (NOT TOPPED OFF - STOPPED AT FIRST CLICK) THE CAR STARTS STALLING AT RED LIGHTS OR AT LOW SPEEDS. HAS DONE THIS A DOZEN TIMES. ON THE HIGHWAY CAR STUTTERS, CHECK ENGINE LIGHT COMES ON AND TRACTION CONTROL BECOMES DISABLED. THE DEALERSHIP SAYS THIS IS DUE TO OVERFILLING THE GAS TANK AND CHANGED THE CARBON CARTRIDGE FOR THE EVAC THIS IS DEFINITELY NOT THE CASE. A SECOND REFILL AFTER THE REPAIR CONFIRMED THAT THE PROBLEM EXISTS EVEN WHEN FILLING UP VERY CAREFULLY. IF GASOLINE I…

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41.5%
ODI 11355319

HAVE TAKEN THIS VEHICLE MULTIPLES TIMES TO TOYOTA DEALERS LOOKING TO ADDRESS A FRONT SUSPENSION PROBLEM. IT FEELS LIKE THE STEERING WHEEL IS SHAKING A LITTLE BIT WHEN IS BEING DRIVEN AT SLOW SPEED OVER UNEVEN STREET PAVEMENT SURFACE (SMALL POTHOLES) IT FEELS SOMETHING IN THE SUSPENSION IS LOOSE AND IT WOBBLES FROM LEFT AND RIGHT. I ALWAYS FEEL IT ON THE STEERING WHEEL. THEY HAVEN'T BEEN ABLE TO DETERMINE WHAT IS THE REAL PROBLEM ARGUING THEY DON'T FEEL ANY WOBBLING ON THE VEHICLE

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103.8%
ODI 11100337 · 7,616 mi

MY VEHICLE CANNOT BE ALIGNED. THIS IS A VERY DANGEROUS DRIVING CONDITION. ESPECIALLY ON WET ROADS. TOYOTA HAS HAD 5 PLUS ATTEMPTS TO CORRECT THIS.VEHICLE WAS DRIVEN BY 2 TOYOTA HEADQUARTERS SPECIALIST. THEY DEEMED THE VEHICLE SAFE TO DRIVE. 48HRS AFTER IT WAS TAKEN TO ANOTHER DEALERSHIP. THIS DEALERSHIP FOUND THE FRONT DRIVER SIDE WHEEL TOE OUT SEVERELY. THEY CORRECTED THE MISALIGNMENT. AT LEAST ON PAPER THATS THE WAY IT LOOKED UNTIL ON MY WAY HOME FROM THE DEALERSHIP THIS VEHICLE PULLED ME INTO ON COMING TRAFFIC.

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81.7%
ODI 11244038 · 10,800 mi

WHILE DRIVING, THE VEHICLE HAD A SLIGHT LAG WHEN I APPLIED GAS THEN STARTED BEEPING AND PROVIDED THE WARNINGS: CHECK ENGINE, HYBRID SYSTEM MALFUNCTION, PRE-COLLISION SYSTEM MALFUNCTION, CHECK AWD SYSTEM. I TURNED THE CAR OFF MULTIPLE TIMES, THE ERRORS WERE STILL ON THE CAR THE NEXT MORNING WHEN I STARTED THE CAR TO TAKE IT TO THE SERVICE APPT. WHEN I GOT TO THE DEALERSHIP I TURNED THE CAR OFF TO CHECK IT IN, WHEN I CAME BACK THE ERROR WAS GONE. THEY CHECKED OUT THE CAR THEY SAID THERE WAS NOTHING WRONG WITH IT AND THOUGHT IT WAS JUST 'AMBIENT…

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61.9%
ODI 11315755 · 300 mi

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED …

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91.7%
ODI 11431183

I was forced to change lanes quickly from the left lane to the left shoulder of an interstate when a double tandem tractor trailer moved into my lane of traffic. The interstate was dry and the left shoulder was in excellent condition and wide enough to accommodate my vehicle easily. All lane assist options were turned off, the driving mode was set to “economy” and the cruise control was turned to “off”. A few seconds after entering the left shoulder of the interstate, I felt the rear end of my vehicle sway from side to side for a few …

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10.4%
ODI 11691598

This type of steering wheel cover on the steering wheel will wear out by 50,000 miles poor engineered

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21.1%
ODI 11578231

The fact that the dealership was able to sell this car with a recall on is crazy, yes I have blame for not looking as well but now we are having issues with the front bumper hitting the tires when you turn and making a grinding noise. We were told that there’s nothing they could do as of yet but as I see this recall has been open for a while now? This is a big concern to us what if they don’t find anything wrong or so they say and something happens? They need to speed up the process to find a solutions loosing a front bumper while your on the h…

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00.0%

No examples available for this selection.

110.0%
ODI 11750944

[XXX] was turning left onto [XXX] from [XXX]. Two lanes turn left. She was in the inside lane. The traffic light was red, and when it turned green, she started to turn. Partway through the turn, the steering became unresponsive. She couldn't get it to turn left, and she could not complete the turn, and crashed into the pole that holds the traffic signal. She traveled less than 100 ft total from the light to the pole. The accident was at 1:30 PM on a dry and clear day. The car has 8087 miles on it. There were no observed indications of wa…

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00.0%

No examples available for this selection.

Air Bags
105.5%
ODI 10454532 · 3,600 mi

DRIVERS AIRBAG FAILED TO DEPLOY IN ACCIDENT. FRONT END CRUSHED, PROBABLY $20,000 DAMAGE TO FRONT END ALTHOUGH TOW TRUCK DRIVER SAID IT WAS TOTALED. WIFE WAS DRIVING AND COULD HAVE BEEN INJURED IF SEAT BELT HAD FAILED ALSO. *TR

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167.7%
ODI 10546569 · 24,000 mi

PULLING INTO PARKING SPACE - BRAKES APPLIED - CAR LURCHED FORWARD (UNINTENDED ACCELERATION) - BRAKES DID NOT ENGAGE - CAR JUMPED THE CURB, CROSSED THE SIDEWALK AND HIT A TREE - AIRBAG DID NOT DEPLOY. *TR

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21.5%
ODI 10881808 · 25,700 mi

TO AVOID TWO DEER CROSSING ROAD (BULL BRIDGE ROAD, SOUTH KENT, CT) ON CURVE, LOST CONTROL ON RIGHT SHOULDER, HIT STRAIGHT ON THE UTILITY WOOD POLE. MY SPEED WAS IN BETWEEN 25 AND 30 MPH. DURING THE ACCIDENT, ALL AIRBAGS DID NOT GO OFF AND THE SEAT BELT DID NOT LOCK ME UP. THE IMPACT CAUSED MY CHEST, BACK, NECK AND HEAD INJURIES.

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84.2%
ODI 10779757 · 236 mi

MY DRIVER'S SIDE AIRBAG FAILED TO DEPLOY. I HIT MY CHEST ON THE STEERING WHEEL. I WAS IN A CAR ACCIDENT ON SEPTEMBER 30, 2015 AT 10:00 AM ON HIGHWAY 95, THE SPEED LIMIT WAS 65. A MAN HYDROPLANED IN FRONT OF ME, I HAD TO BE GOING AT LEAST 40......UPDATED 10/19/15 *BF.. ...UPDATED 12/29/15 *BF *JS *JS

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109.1%
ODI 10850747 · 1,384 mi

AIRBAGS DEPLOYED DURING AN ACCIDENT WHERE THE 2016 HIGHLANDER HIT THE REAR OF THE CAR IN FRONT OF IT THAT HAD SLOWED FOR A TRAFFIC LIGHT. THIS ACCIDENT HAPPENED ON 1-25-16 AND THE CAR WAS TRANSPORTED TO A TOYOTA AUTO BODY SHOP ON THE 26TH. SINCE THEN HIGHLANDER HAS BEEN TOTALLY REPAIRED EXCEPT FOR THE SIDE AIRBAGS. TOYOTA MOTOR IN CA HAS NO IDEA WHEN AIRBAGS WILL BE RELEASED FOR USE IN PARTS ON 2016 MODEL. IT IS NOW 3/21/16.

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93.4%
ODI 11110831 · 30,000 mi

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT, THE DRIVER FELL ASLEEP BEHIND THE WHEEL. UPON WAKING UP, THE DRIVER ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE CRASHED INTO A LIGHT POLE AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE STOMACH, HEAD, AND NECK. THE CONTACT SUSTAINED FOOT, CHEST, TONGUE, AND NECK INJURIES. THE FOUR REAR PASSENGERS SUSTAINED INJURIES TO THE NECK, HEAD, LIPS, FEET, AND ARMS. MEDICAL ATTE…

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197.1%
ODI 11103870

TOYOTA SINNE

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142.9%
ODI 11270202 · 1,300 mi

VEHICLE WAS IN MOTION AND COLLIDED WITH ANOTHER VEHICLE IN A T FASHION, WAS PUSHED TO THE LEFT AND RAN INTO ADDITIONAL 2 POLES, THEN STOPPED. THE VEHICLE WAS AT APPROXIMATE SPEED OF 40-45 MPH AT THE TIME OF COLLISION WITH THE OTHER VEHICLE. THE AIRBAGS OF THE VEHICLE (TOYOTA) DID NOT DEPLOY DURING ANY OF THE COLLISION EVENTS: THE OTHER VEHICLE OR WHEN IT HIT THE POLES.

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3210.1%
ODI 11432992

While making a legal left turn on a green arrow, we were struck on the passenger side of our vehicle by a vehicle that did not stop at the red light.

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428.1%
ODI 11418384

Traveling south bound on SC11 (in Seneca South Carolina) a vehicle that was traveling east bound, failed to stop and traveled across my path. The front end of my vehicle impacted the drivers side / passenger door area of the other vehicle. The momentum of the crash, caused the other vehicle to spin counter clock wise and impact me again...on the drovers side passenger door. Our 2021 Toyota Highlander was 4 weeks old with 2K miles on it. Weather conditions were excellent. I immediately stepped on the brakes when I realized the other person was n…

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2810.9%
ODI 11473299

1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop si…

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126.6%
ODI 11563885

Safety noncompliance recall 23ta08 Safety recall 23ta12

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Steering49,000–85,000 mi68,000 mi39
ODI 10519433 · 24,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR OF THE VEHICLE BEGAN SWAYING. THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL AND CRASHED INTO A BILLBOARD. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TR

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ODI 10593980 · 51,000 mi

THE VEHICLE DEVELOPED A CLICKING FEEL IN THE STEERING SYSTEM ABOUT A YEAR AND 9 MONTHS FROM MANUFACTURE DATE. TOYOTA DEALERSHIP DIAGNOSED PROBLEM AS A FAILED INTERMEDIATE STEERING SHAFT AND RECOMMEND INDICATE REPLACEMENT . I CONTACTED TOYOTA AS I FEEL REPAIR SHOULD BE COVERED BY COMPANY DUE TO NATURE OF FAILURE AND AGE OF VEHICLE. THEY HAVE NOT OFFERED ANYTHING IN WAY IF ASSISTANCE AND HAVE NO RECALL PENDING EVEN THOUGH THIS SEEMS TO BE A SERIOUS PROBLEM ACROSS THE WHOLE TOYOTA VEHICLE LINE UP. *TR

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ODI 10627694 · 33,000 mi

OUR CAR MAKES A CLICKING NOISE IN THE STEERING COLUMN WHEN U TURN TO THE RIGHT . IT IS VERY NOTICEABLE AND LOUD. THIS CONCERNS ME AS THE SAFETY OF MY FAMILY IS VERY IMPORTANT. *TR

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Electrical System27,600–76,184 mi48,524 mi16
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

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ODI 10576724 · 9,900 mi

WHILE PARKED AT A CURBSIDE, WITH ENGINE IDLING, I SPONTANEOUSLY DECIDED TO ADJUST MY TILT STEERING COLUMN (UP/DOWN) TO SEE IF THERE WAS A MORE COMFORTABLE POSITION TO DRIVE. WHEN I MOVED THE COLUMN DOWN FOR THE FIRST TIME (I HAD NEVER TRIED TO ADJUST THE POSITION PREVIOUSLY, SINCE I BOUGHT THE CAR ONE YEAR EARLIER), THE CAR'S ENGINE IMMEDIATELY SHUT OFF. I COULD NOT RE-START THE ENGINE AND ALL I KEPT THINKING WAS THANK-GOODNESS I WAS NOT DRIVING, AS I HAD LOST ENGINE, STEERING AND BRAKING POWER. THE RECENT HEADLINES ABOUT GM'S IGNITION SWITC…

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ODI 10578419 · 48,151 mi

RIGHT FRONT DOOR DOES NOT LOCK OR UNLOCK USING THE KEYLESS REMOTE HAVE TO MANUALLY LOCK AND UNLOCK THE DOOR. TOOK IT TO THE DEALER AND HAD TO HAVE THE ACTUATOR REPLACED ON MARCH 17TH, 2014. NOW ON APRIL 8TH, 2014 DRIVER SIDE DOOR DOES NOT LOCK OR UNLOCK USING KEYLESS REMOTE AGAIN HAVING TO MANUALLY LOCK AND UNLOCK THE DOOR. TAKEN TO THE DEALER AGAIN AND HAS TO HAVE THE ACTUATOR REPLACED. TWO ACTUATORS NEEDING TO BE REPLACED IN LESS THAN 1 MONTH. SUV NEEDS TO BE RECALLED. *TR

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Unknown Or Other55,000–85,500 mi63,000 mi11
ODI 10744578 · 60,000 mi

THE ELECTRONIC DOOR LOCK (DRIVER'S SIDE DOOR) ON MY 2012 TOYOTA HIGHLANDER RECENTLY BEGAN TO HAVE PROBLEMS; IT WORKED INTERMITTENTLY FOR A SHORT TIME, THEN CEASED WORKING AT ALL. AFTER A RECENT SERVICE TRIP, TOYOTA QUOTED ME OVER $500 TO REPLACE THE DOOR ACTUATOR AND LABOR. I REALIZE THIS SEEMS LIKE A SMALL ISSUE. BUT I, AND MY FAMILY, HAVE OWNED TOYOTAS PREVIOUSLY AND HAVE HAD THE SAME ISSUE, EVEN WITH DIFFERENT MODELS. I CAN'T HELP BUT FEEL THAT TOYOTA IS MAKING A DEFECTIVE PRODUCT AND I, AS A CONSUMER, AM FOOTING THE BILL FOR THEIR FAULT…

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ODI 10782902 · 80,000 mi

LIFT GATE HANDLE LITERALLY FELL OFF AND BROKE AS WE WERE CLOSING THE DOOR USING THE POWER BUTTON ON THE REAR DOOR. SCREW JUST FELL OUT OF ITS ATTACHMENT. UNABLE TO USE POWER LIFT GATE FUNCTION. PART OF THE REAR DOOR AREA WHERE THE HINGE IS ATTACHED IS WARPED, POSSIBLY STRUCTURAL ISSUES.

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ODI 10863594 · 56,000 mi

REAR TAILGATE MOTOR WITH POWER TO OPEN/LIFT AND CLOSE THE TAILGATE NO LONGER WORKS. COURTESY TOYOTA COLLISION CENTER PROVIDED ESTIMATE OF $1,431.82 ON 4-11-2016 TO REPLACE THE MOTOR. PROBLEM STARTED CIRCA JULY 2015 AFTER WARRANTY EXPIRED NOT CLOSING OFF AND ON UNTIL IT FINALLY STOPPED WORKING. FIRST CHECKED BY TOYOTA DEALER IN TALLAHASSEE, FL WHILE ON A TRIP TO MISSISSIPPI BEFORE THANKSGIVING IN 2015. ADVISED TO HAVE CHECKED UPON RETURN TO TAMPA AREA. THE TAILGATE NOW RATTLES WHEN THE VEHICLE IS IN MOTION.

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Engine5,765–104,475 mi31,900 mi12
ODI 10459879 · 5,000 mi

MY HIGHLANDER WAS AT THE AIRPORT FOR THREE DAYS PARKED. WHEN I WAS LEAVING THE LOT I WAS DRIVING SLOW IN THE LOT TO PAY MY PARKING. WHEN I GOT OUT OF THE LOT TO MAIN STREAM TRAFFIC I TRIED TO ACCELERATE AND THE CAR WOULD ONLY GO SLOW AS I KEPT PUSHING THE THROTTLE. THERE WERE CARS ON BOTH SIDES OF ME WITH NO ONE IN FRONT AND THEN THE CAR JUST TOOK OFF. IT DID STARTLE ME BECAUSE I WAS NOT EXPECTING THIS. THANK GOD NO ONE WAS IN FRONT OF ME BECAUSE I AM SURE I WOULD NOT HAVE REACTED FAST ENOUGH TO STOP BECAUSE OF THE RAPID ACCELERATION. SOMETHING…

Look up ODI 10459879 at NHTSA ↗

ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

Look up ODI 10489150 at NHTSA ↗

ODI 10496355 · 5,700 mi

WHEN STOPPING THE AUTO ON 3 OCCASIONS THE ENGINE BEGAN RACING VERY STRONGLY....UPDATED 02/07/13 *BF *TR HOWEVER, WHILE THE HIGHLANDER WAS BEING CHECKED, THE CONSUMER AND HER HUSBAND EXPERIENCED SUDDEN ACCELERATION WHILE DRIVING A TOYOTA CAMRY LOANER, CAUSING A CRASH AND PERSONAL INJURY. UPDATD 02/11/13

Look up ODI 10496355 at NHTSA ↗

Structure:Body15,450–63,440 mi36,280 mi6
ODI 10534724 · 16,800 mi

THIS EVENT HAPPENED WHEN MY TOYOTA HIGHLANDER 2012 (SE V6 4WD) WAS PARKED AND TURNED OFF. I PRESSED THE REMOTE CONTROL BUTTON TO AUTOMATICALLY OPEN THE CAR HATCH DOOR. THE DOOR WAS OPEN AND STAY UP. HOWEVER, WHEN I WAS PUTTING SOME GROCERY BAGS INSIDE THE CAR, THE DOOR CAME DOWN WITHOUT ANY ANNOUNCEMENT AND HITTING MY HEAD. I HAD HEAD ACHE FOR A COUPLE OF DAYS. AFTER THIS HAPPENED, THE BACK DOOR DOES NOT STAY UP. I BROUGHT THE CAR TO THE DEALER TWO DAYS AFTER THE INCIDENT HAPPENED. I AM STILL WAITING FOR A DECISION FROM TOYOTA CUSTOMER EXPERIEN…

Look up ODI 10534724 at NHTSA ↗

ODI 10548398 · 14,000 mi

OVER THE COURSE OF A FEW WEEKS WE NOTICED A SIGNIFICANT SMELL IN OUR CAR. WE HAVE RUBBER FLOORMATS, SO DID NOT NOTICE THAT THERE WAS A DRAINAGE PROBLEM IN OUR A/C CONDENSER. THE BLOCKAGE CAUSED DRAINAGE TO BACK UP INTO THE BODY OF OUR VEHICLE AND MOLD STARTED TO GROW ALL OVER THE INSIDE OF THE VEHICLE ON THE CARPET UNDERNEATH THE RUBBER FLOORMATS. WE LATER LEARNED THAT THE BLOCKAGE WAS CAUSED BY A SPIDER WEB IN THE A/C CONDENSER DRAINAGE TUBE. I TOOK THE CAR TO THE DEALER AND THEY CALLED TOYOTA AND LEARNED IT WOULD NOT BE COVERED UNDER MY EXTEN…

Look up ODI 10548398 at NHTSA ↗

ODI 10604746 · 55,760 mi

I OPENED THE POWER REAR DOOR BY DEPRESSING THE SWITCH NEXT TO THE STEERING WHEEL AND THE DOOR BEGAN TO OPEN, MADE A CLUNKING NOISE, AND CLOSED ITSELF. I EXITED THE VEHICLE AND MANUALLY OPENED THE REAR DOOR AT WHICH TIME I NOTICED THE LIFTGATE ARM (WITH THE SCREW AND WASHER STILL ATTACHED TO THE EXPOSED END) HAD BECOME DETACHED FROM THE DOOR. DESPITE HAVING 55K+ MILES, MY HIGHLANDER IS JUST OVER 2 YEARS OLD AND THERE HAS NOT BEEN EXCESSIVE USAGE OF THE POWER DOOR. I'LL BE TAKING IT TO THE NEAREST DEALER FOR ASSESSMENT. *TR

Look up ODI 10604746 at NHTSA ↗

Vehicle Speed Control5,765–15,251 mi8,200 mi12
ODI 10456842 · 4,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS AN EXCESSIVE VIBRATION. THE CONTACT THEN ENGAGED THE BRAKE PEDAL WHICH WAS UNRESPONSIVE. THE ENGINE RMPS INCREASED UP TO 3,000. THE BRAKE PEDAL WAS APPLIED REPEATEDLY AND THE GEAR WAS SHIFTED INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE BEGAN TO UNINTENDEDLY ACCELERATE. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT WAS ABLE TO RESUME DRIVING TO THE DESTINATION AT A REDUCED SPEED. THE MANUFACTURER WAS NOT NOTIFIED OF TH…

Look up ODI 10456842 at NHTSA ↗

ODI 10457095 · 1,104 mi

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

Look up ODI 10457095 at NHTSA ↗

ODI 10467938 · 6,200 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, SHE ATTEMPTED TO BRAKE BUT THE VEHICLE ACCELERATED RAPIDLY INSTEAD. SHE ATTEMPTED TO APPLY THE BRAKE HOWEVER THE BRAKE PEDAL HAD BECOME VERY STIFF. SHE HAD TO APPLY EXTREME PRESSURE TO THE BRAKE AND THE VEHICLE STOPPED 15 FEET LATER. SHE SHIFTED INTO NEUTRAL AND TURNED THE VEHICLE OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THERE WAS AN IDLE UP CLUTCH DEFECT, WHICH OCCURRED AT LOW SPEEDS AND WHEN THE AIR C…

Look up ODI 10467938 at NHTSA ↗

Visibility/Wiper24,500–58,027 mi41,370 mi12
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

Look up ODI 10489150 at NHTSA ↗

ODI 10552494 · 44,120 mi

I WAS ABOUT TO START THE CAR. MY WIFE WAS IN THE PASSENGER SEAT. SHE LOWERED THE PASSENGER SIDE SUN VISOR AND THEN TRIED TO PUT IT BACK UP. WE HEARD A CLICK, AND FOUND THAT THE SUN VISOR WILL NOT GO BACK INTO THE "UP" POSITION. THIS IS A SAFETY ISSUE BECAUSE IT AFFECTS MY VISIBILITY WHEN DRIVING. *TR

Look up ODI 10552494 at NHTSA ↗

ODI 10559305 · 23,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH THE WINDSHIELD WIPERS LATCHED TOGETHER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THE PASSENGER SIDE WINDSHIELD WIPER BOLTS WERE LOOSE DUE TO THE COLD WEATHER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

Look up ODI 10559305 at NHTSA ↗

Service Brakes1,104–30,101 mi7,500 mi5
ODI 10457095 · 1,104 mi

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

Look up ODI 10457095 at NHTSA ↗

ODI 10458807 · 139 mi

THE CAR WILL NOT HOLD WHEN PARKED ON A STEEP INCLINE. NOT EVEN IN MY DRIVEWAY AT HOME. ESPECIALLY IF THERE ARE PEOPLE IN THE CAR BECAUSE OF THE ADDED WEIGHT. THEY ADJUSTED IT THE FIRST TIME AND SAID IT WOULD BE FINE. THAT ONLY LASTED A MONTH. TOOK IT IN AGAIN AND THEY SAID NOTHING WAS WRONG BUT THEY ADJUSTED IT MORE. TECH SAID THEY MIGHT HAVE TO CHARGE ME BECAUSE IT IS GOING TO WEAR OUT THE PARKING BRAKE PADS. NEVER HAD SOME THING LIKE THIS HAPPEN IN ANY VEHICLE I HAVE OWNED. IT CURRENTLY IS NOT HOLDING SO I APPLY THE BRAKE TO THE FLOOR AND THE…

Look up ODI 10458807 at NHTSA ↗

ODI 10473682 · 7,500 mi

LIGHT TURNED RED. I ATTEMPTED TO STOP. BRAKE PEDAL WAS ROCK HARD NO RESPONSE. TWO MORE ATTEMPTS USELESS. I JUST CONTINUED ACROSS THE INTERSECTION AND THERE WAS NO FURTHER EVENT. THIS WAS THE THIRD EVENT FOR THIS CAR. I REFUSE TO DRIVE IT AGAIN. I AM AWAITING A RESOLUTION FROM TOYOTA UNDER A CALIFORNIA LEMON LAW DISPUTE. *TR

Look up ODI 10473682 at NHTSA ↗

Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

2 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-101None
ODI 11620903

Hello, to whom it may concern: My 2012 Toyota Highlander Color Pearl White vin [XXX] ) has a repaint recall before Nov 2024. I was told at the dealer that I have to contact the Toyota dealers until I get the opportunity to get it paint. I was told that I had to contact any Toyota dealer until I get a date of acceptance. Thinking that it was not fair to delegate the responsibility on myself I made a few calls until I did get an appointment to get my SUV painted. The recall period is almost over (Nov 2024) I was told and I will put a claim on…

Look up ODI 11620903 at NHTSA ↗

2024-110None

No examples available for this selection.

2024-120None

No examples available for this selection.

2025-011None
ODI 11635068

2012 Toyota Highlander Blizzard white paint peeling I need help!!! I noticed paint peeling on a side panel 2 months ago and then followed up the peeling to find the entire top of my car is totally peeled! Please, help!!! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Look up ODI 11635068 at NHTSA ↗

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-060None

No examples available for this selection.

2025-072None
ODI 11671369

I think there is odometer fraud by this company selling this car. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Look up ODI 11671369 at NHTSA ↗

ODI 11676365

The paint is malfunction , and is available for inspection upon request.

Look up ODI 11676365 at NHTSA ↗

2025-080None

No examples available for this selection.

2025-091None
ODI 11689639 · 90,200 mi

The contact owns a 2012 Toyota Highlander. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to a Tire Center, which was unable to determine the cause of the failure. Upon further investigation, the contact linked the failure to NHTSA Campaign Number: 24V452000 (Tires). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 90,200.

Look up ODI 11689639 at NHTSA ↗

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-121None
ODI 11707520 · 160,000 mi

The contact owns a 2012 Toyota Highlander. The contact stated that 5,000 miles after purchasing the vehicle, the contact noticed an oil leak. The contact performed the oil changes and had noticed that engine oil had leaked down onto the weather seal in the vehicle. The contact noticed several oil stains on the ground during rainy weather. The contact noticed that the new tires that the dealer installed at the time of the vehicle sale were worn out. The contact checked the tires and noticed that the plastic rubber on the front strut was severely…

Look up ODI 11707520 at NHTSA ↗

2026-011None
ODI 11708636

The unmatched handle completely broke. So now the insert and the base are stuck together and I can not unlatch them to use this carseat properly to transport my son. I have to take the base and all out of the car as one piece

Look up ODI 11708636 at NHTSA ↗

2026-020None

No examples available for this selection.

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-050None

No examples available for this selection.

2026-060None

No examples available for this selection.

2026-070None

No examples available for this selection.

2026-081None
ODI 11758617

While driving one day i got the ABS light and brake light on on my car screen and the small display showed "Barke Malfunction" when i did the scan it is C1391 Code which is for ABS Accutator issue. This showed be fixed by Toyota dealership for free. this is design issue seems like based on the google search with Toyota Hybrid vehicles

Look up ODI 11758617 at NHTSA ↗

2026-09 (partial)0None

No examples available for this selection.

Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 2138 reports

2022: 128 complaints · 2023: 138 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
20224992128
202352100138
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
202225502
202318001

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentSteeringElectrical SystemUnknown Or OtherEngineStructure:BodyVehicle Speed ControlVisibility/WiperService Brakes
Steering—
1
ODI 10960048 · 71,579 mi

WHILE DRIVING AT HIGHWAY SPEEDS AND EXITING A HIGHWAY, APPROXIMATELY 50 MPH, THE STEERING WHEEL LOCKED UP, DASHBOARD FLICKERED, AND ENGINE DIED. THE RED STEERING WHEEL WARNING LIGHT CAME ON BRIEFLY, BUT THE WHEEL COULD NOT BE TURNED FOR SEVERAL SECONDS. THIS HAPPENED 3 TIMES IN THE PERIOD OF A FEW MINUTES. BATTERY & ALTERNATOR WERE TESTED - NO MALFUNCTION.

Look up ODI 10960048 at NHTSA ↗

000000
Electrical System
1
ODI 10960048 · 71,579 mi

WHILE DRIVING AT HIGHWAY SPEEDS AND EXITING A HIGHWAY, APPROXIMATELY 50 MPH, THE STEERING WHEEL LOCKED UP, DASHBOARD FLICKERED, AND ENGINE DIED. THE RED STEERING WHEEL WARNING LIGHT CAME ON BRIEFLY, BUT THE WHEEL COULD NOT BE TURNED FOR SEVERAL SECONDS. THIS HAPPENED 3 TIMES IN THE PERIOD OF A FEW MINUTES. BATTERY & ALTERNATOR WERE TESTED - NO MALFUNCTION.

Look up ODI 10960048 at NHTSA ↗

—
4
ODI 11112299

WHEN LOCKING THE DOORS, EVEN THOUGH THE BATTERIES HAVE BEEN CHANGED THE DOORS HAVE TO BE LOCKED MANUEL. THE TRUNK OPENS ON IT OWN. I CAN BE IN THE HOUSE AND WHEN I GO OUTSIDE THE TRUNK IS OPEN.

Look up ODI 11112299 at NHTSA ↗

ODI 11286771 · 131,500 mi

THE FRONT DRIVER WINDOW WAS MAKING A CLICKING NOISE AS IF IT WERE COMING OFF THE TRACK. EVENTUALLY, THE ARM MOTOR STOPPED ALL TOGETHER AND I HAD TO REPLACE THE ARM. NOW THE FRONT PASSENGER WINDOW IS MAKING THE SAME NOISE AND I'M AFRAID TO OPEN IT. THE LEATHER INTERIOR IS CRACKING BADLY ON ALL SEATS. I RARELY HAVE PASSENGERS AND CONDITION THE LEATHER. I'VE HAD TO USE AN ADHESIVE TO PREVENT ADDITIONAL CRACKING

Look up ODI 11286771 at NHTSA ↗

ODI 11557916

2012 TOYOTA HIGHLANDER was locked & battery was dead. Could not unlock using either the key fob or the mechanical key in the fob. Was told even the mechanical key requires battery power.

Look up ODI 11557916 at NHTSA ↗

5
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

Look up ODI 10489150 at NHTSA ↗

ODI 10576724 · 9,900 mi

WHILE PARKED AT A CURBSIDE, WITH ENGINE IDLING, I SPONTANEOUSLY DECIDED TO ADJUST MY TILT STEERING COLUMN (UP/DOWN) TO SEE IF THERE WAS A MORE COMFORTABLE POSITION TO DRIVE. WHEN I MOVED THE COLUMN DOWN FOR THE FIRST TIME (I HAD NEVER TRIED TO ADJUST THE POSITION PREVIOUSLY, SINCE I BOUGHT THE CAR ONE YEAR EARLIER), THE CAR'S ENGINE IMMEDIATELY SHUT OFF. I COULD NOT RE-START THE ENGINE AND ALL I KEPT THINKING WAS THANK-GOODNESS I WAS NOT DRIVING, AS I HAD LOST ENGINE, STEERING AND BRAKING POWER. THE RECENT HEADLINES ABOUT GM'S IGNITION SWITC…

Look up ODI 10576724 at NHTSA ↗

ODI 11307417 · 117,000 mi

CAR HAS OVER 117,000 MILES AND IS EXCESSIVELY CONSUMING OIL. THERE IS NO SIGN OF LEAKS ANYWHERE. I DO NOT GET ANY WARNING ANYWHERE ABOUT LOW OIL, ALL I SEE IS A SMALL MESSAGE THAT SOMETIMES BLINKS INDICATING 'OIL PRESSURE'. OIL IS NOT LASTING 1000 MILES. I THOUGHT MAYBE THE OIL WAS NOT PROPERLY FILLED BUT AFTER A SECOND OIL CHANGE, SAME HAPPENED, OIL EMPTY WITH LESS THAN 1000 MILES AFTER AN OIL CHANGE. CAR HAS BEEN ALWAYS KEPT WITH ALL RECOMMENDED MAINTENANCE AND ALL OIL CHANGES HAVE BEEN DONE EVERY 5,000 AS RECOMMENDED BY TOYOTA. HAVE NEVER B…

Look up ODI 11307417 at NHTSA ↗

1
ODI 10789424

REAR TAILGATE NO LONGER WORKS.STARTED NOT CLOSING OFF AND ON IN JAN. 2015. FINALLY STOPPED WORKING ALL TOGETHER IN AUGUST 2015.TOOK TO MY LOCAL DEALERSHIP TO SEE WHY IT WAS NOT WORKING THEY DIAGNOSED IT AS A BROKEN MOTOR.I WOULD BE RESPONSIBLE FOR THE COST TO FIX IT.SINCE IT IS NOW OUT OF WARRANTY. CONTACTED THE TOYOTA CORPORATION THEY WENT OVER MY COMPLAINT AND SAID THEY WOULD NOT COVER IT UNDER WARRANTY EVEN THOUGH THERE IS A TOYOTA SERVICE BULLETIN ON IT IN 2012 AND MANY CLASS ACTION LAW SUITS FILED ON IT.

Look up ODI 10789424 at NHTSA ↗

0
1
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

Look up ODI 10489150 at NHTSA ↗

2
ODI 11112299

WHEN LOCKING THE DOORS, EVEN THOUGH THE BATTERIES HAVE BEEN CHANGED THE DOORS HAVE TO BE LOCKED MANUEL. THE TRUNK OPENS ON IT OWN. I CAN BE IN THE HOUSE AND WHEN I GO OUTSIDE THE TRUNK IS OPEN.

Look up ODI 11112299 at NHTSA ↗

ODI 11496907

This is the second Highlander Hybrid I've owned that has had the brake actuator and booster assembly fail affecting the functionality of the car's braking system. Replacing these two parts has an absurd price of over 3k at the dealership and other independent hybrid repair shops. My car only has 70k miles on it and I've read this issue applies to almost all other Toyota Hybrids. If most hybrid's brakes will fail eventually, putting at risk owners, why is there not a recall to fix this "not a matter of if, but when" possible life threatening iss…

Look up ODI 11496907 at NHTSA ↗

Unknown Or Other0
4
ODI 11112299

WHEN LOCKING THE DOORS, EVEN THOUGH THE BATTERIES HAVE BEEN CHANGED THE DOORS HAVE TO BE LOCKED MANUEL. THE TRUNK OPENS ON IT OWN. I CAN BE IN THE HOUSE AND WHEN I GO OUTSIDE THE TRUNK IS OPEN.

Look up ODI 11112299 at NHTSA ↗

ODI 11286771 · 131,500 mi

THE FRONT DRIVER WINDOW WAS MAKING A CLICKING NOISE AS IF IT WERE COMING OFF THE TRACK. EVENTUALLY, THE ARM MOTOR STOPPED ALL TOGETHER AND I HAD TO REPLACE THE ARM. NOW THE FRONT PASSENGER WINDOW IS MAKING THE SAME NOISE AND I'M AFRAID TO OPEN IT. THE LEATHER INTERIOR IS CRACKING BADLY ON ALL SEATS. I RARELY HAVE PASSENGERS AND CONDITION THE LEATHER. I'VE HAD TO USE AN ADHESIVE TO PREVENT ADDITIONAL CRACKING

Look up ODI 11286771 at NHTSA ↗

ODI 11557916

2012 TOYOTA HIGHLANDER was locked & battery was dead. Could not unlock using either the key fob or the mechanical key in the fob. Was told even the mechanical key requires battery power.

Look up ODI 11557916 at NHTSA ↗

—
1
ODI 11671369

I think there is odometer fraud by this company selling this car. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Look up ODI 11671369 at NHTSA ↗

2
ODI 11192394 · 91,000 mi

ON MARCH 19, 2019 AROUND 9:30PM (DRY ROAD CONDITION ' NO RAIN), MY HUSBAND AND I HEARD A LOUD EXPLOSION OUTSIDE WHILE WE WERE DRIVING ON HIGHWAY (I-70) GOING APPROX. 70 MPH. IT SOUNDED LIKE A TIRE BLEW OUT OR A GUN SHOT. MY HUSBAND DIDN'T FEEL THE CAR WAS WOBBLY SO WE ASSUMED THE TIRES ON OUR CAR ARE OK. WE WERE DRIVING ON LEFT LANE AND THERE WAS A SEMI-TRUCK NEXT TO US BUT WE DIDN'T SEE ANYTHING HAPPENED TO THE TRUCK AND IT WAS MOVING NORMAL TOO. HOWEVER, AFTER THAT LOUD EXPLOSION, WE BOTH NOTICED THE NOISE COMING FROM THE TOP OF THE CAR (NOIS…

Look up ODI 11192394 at NHTSA ↗

ODI 11220873

WHILE DRIVING ON THE FREEWAY AT 75 MPH I HEARD A VERY LOUD POPPING NOISE IN THE ROOF OF THE VEHICLE. WHEN I PULLED OFF ON A SIDE ROAD AT 45 MPH, THE SUNROOF EXPLODED, SOUNDING LIKE A SHOTGUN WAS FIRED OVER MY HEAD. THE COVER TO THE SUNROOF WAS OPEN AND TINY SHARDS OF GLASS FELL INTO THE CAR AND I WAS PICKING THEM OUT OF MY HAIR ALL DAY. IT WAS VERY DISTRESSING AS I DIDN'T KNOW IF SOMEONE WAS SHOOTING AT ME SO I KEPT DRIVING UNTIL I WAS OUT OF THE AREA. WHEN I FELT SAFE, I STOPPED THE CAR TO INSPECT THE DAMAGE AND THAT'S WHEN I SAW THE SUNROO…

Look up ODI 11220873 at NHTSA ↗

00
4
ODI 10990716 · 30,101 mi

1. MY CAR HAS ONLY 30000 MILES AND YESTERDAY BRAKE MALFUNCTION SHOWED UP. MY WIFE HAD HARD TIME STOPPING THIS VEHICLE. 2. SINCE I AM REPORTING BRAKE ISSUE. IT IS IMPORTANT TO SHARE OUR SPEED GAGE IS COUNTING 2 -3 MILES/HOUR HIGHER THAN ACTUAL SPEED. WE HAD A KIND OF SENSE FOR THIS. NOW I PURCHASED A VERY HIGH EFFICACY GPS. WHICH CONFIRMED. WHEN EVER WE ARE PASSING BY SPEED DETECTOR ON ANY GIVEN STREET. MY SPEED METER IS 2 -3 MILES HIGHER AS COMPARED SHOWS ON SPEEDING DETECTOR ON STREET . I DO NOT WANT TO PAY TO THE DEALER BUT I WANTED …

Look up ODI 10990716 at NHTSA ↗

ODI 11112299

WHEN LOCKING THE DOORS, EVEN THOUGH THE BATTERIES HAVE BEEN CHANGED THE DOORS HAVE TO BE LOCKED MANUEL. THE TRUNK OPENS ON IT OWN. I CAN BE IN THE HOUSE AND WHEN I GO OUTSIDE THE TRUNK IS OPEN.

Look up ODI 11112299 at NHTSA ↗

ODI 11124217 · 45,800 mi

WHILE STOPPED ON AN INCLINE WITH BRAKE BEING PRESSED VEHICLE STARTED ROLLING BACKWARDS AND SKID LIGHT CAME ON. PUT VEHICLE IN 'PARK' AND VEHICLE STOPPED. PLACED VEHICLE IN 'DRIVE', ACCELERATED AND DROVE AWAY WITHOUT FURTHER INCIDENT. TOOK VEHICLE TO DEALERSHIP FOR INSPECTION AND WAS TOLD NO PROBLEM IDENTIFIED.

Look up ODI 11124217 at NHTSA ↗

Engine0
5
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

Look up ODI 10489150 at NHTSA ↗

ODI 10576724 · 9,900 mi

WHILE PARKED AT A CURBSIDE, WITH ENGINE IDLING, I SPONTANEOUSLY DECIDED TO ADJUST MY TILT STEERING COLUMN (UP/DOWN) TO SEE IF THERE WAS A MORE COMFORTABLE POSITION TO DRIVE. WHEN I MOVED THE COLUMN DOWN FOR THE FIRST TIME (I HAD NEVER TRIED TO ADJUST THE POSITION PREVIOUSLY, SINCE I BOUGHT THE CAR ONE YEAR EARLIER), THE CAR'S ENGINE IMMEDIATELY SHUT OFF. I COULD NOT RE-START THE ENGINE AND ALL I KEPT THINKING WAS THANK-GOODNESS I WAS NOT DRIVING, AS I HAD LOST ENGINE, STEERING AND BRAKING POWER. THE RECENT HEADLINES ABOUT GM'S IGNITION SWITC…

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ODI 11307417 · 117,000 mi

CAR HAS OVER 117,000 MILES AND IS EXCESSIVELY CONSUMING OIL. THERE IS NO SIGN OF LEAKS ANYWHERE. I DO NOT GET ANY WARNING ANYWHERE ABOUT LOW OIL, ALL I SEE IS A SMALL MESSAGE THAT SOMETIMES BLINKS INDICATING 'OIL PRESSURE'. OIL IS NOT LASTING 1000 MILES. I THOUGHT MAYBE THE OIL WAS NOT PROPERLY FILLED BUT AFTER A SECOND OIL CHANGE, SAME HAPPENED, OIL EMPTY WITH LESS THAN 1000 MILES AFTER AN OIL CHANGE. CAR HAS BEEN ALWAYS KEPT WITH ALL RECOMMENDED MAINTENANCE AND ALL OIL CHANGES HAVE BEEN DONE EVERY 5,000 AS RECOMMENDED BY TOYOTA. HAVE NEVER B…

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1
ODI 11671369

I think there is odometer fraud by this company selling this car. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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—0
2
ODI 10496355 · 5,700 mi

WHEN STOPPING THE AUTO ON 3 OCCASIONS THE ENGINE BEGAN RACING VERY STRONGLY....UPDATED 02/07/13 *BF *TR HOWEVER, WHILE THE HIGHLANDER WAS BEING CHECKED, THE CONSUMER AND HER HUSBAND EXPERIENCED SUDDEN ACCELERATION WHILE DRIVING A TOYOTA CAMRY LOANER, CAUSING A CRASH AND PERSONAL INJURY. UPDATD 02/11/13

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ODI 10520013 · 5,787 mi

ON FEBRUARY 4, 2013 THE HIGHLANDER ACCELERATED THREE CONSECUTIVE TIMES. TURNED OFF THE ENGINE EACH TIME AND ENGINE ACCELERATED WHEN COMING TO A STOP EACH TIME. ON JUNE 16, 2013 THE HIGHLANDER ENGINE ACCELERATED AS THE CAR WAS SLOWING DOWN BEFORE IT CAME TO A STOP. WE HAVE HAD ACCELERATION PROBLEMS WITH TWO HIGHLANDERS AND TWO CAMRYS AND NO ANSWERS FROM TOYOTA AS TO WHY ACCEPT FOR THEM TO TRY AND BLAME IT ON DRIVER ERROR. WHEN A CAR IS AT A STOP AND ACCELERATING ON ITS OWN THEN THERE IS NO DRIVER ERROR. PLEASE HELP US. [XXX] INFORMATION…

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1
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

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0
Structure:Body0
1
ODI 10789424

REAR TAILGATE NO LONGER WORKS.STARTED NOT CLOSING OFF AND ON IN JAN. 2015. FINALLY STOPPED WORKING ALL TOGETHER IN AUGUST 2015.TOOK TO MY LOCAL DEALERSHIP TO SEE WHY IT WAS NOT WORKING THEY DIAGNOSED IT AS A BROKEN MOTOR.I WOULD BE RESPONSIBLE FOR THE COST TO FIX IT.SINCE IT IS NOW OUT OF WARRANTY. CONTACTED THE TOYOTA CORPORATION THEY WENT OVER MY COMPLAINT AND SAID THEY WOULD NOT COVER IT UNDER WARRANTY EVEN THOUGH THERE IS A TOYOTA SERVICE BULLETIN ON IT IN 2012 AND MANY CLASS ACTION LAW SUITS FILED ON IT.

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2
ODI 11192394 · 91,000 mi

ON MARCH 19, 2019 AROUND 9:30PM (DRY ROAD CONDITION ' NO RAIN), MY HUSBAND AND I HEARD A LOUD EXPLOSION OUTSIDE WHILE WE WERE DRIVING ON HIGHWAY (I-70) GOING APPROX. 70 MPH. IT SOUNDED LIKE A TIRE BLEW OUT OR A GUN SHOT. MY HUSBAND DIDN'T FEEL THE CAR WAS WOBBLY SO WE ASSUMED THE TIRES ON OUR CAR ARE OK. WE WERE DRIVING ON LEFT LANE AND THERE WAS A SEMI-TRUCK NEXT TO US BUT WE DIDN'T SEE ANYTHING HAPPENED TO THE TRUCK AND IT WAS MOVING NORMAL TOO. HOWEVER, AFTER THAT LOUD EXPLOSION, WE BOTH NOTICED THE NOISE COMING FROM THE TOP OF THE CAR (NOIS…

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ODI 11220873

WHILE DRIVING ON THE FREEWAY AT 75 MPH I HEARD A VERY LOUD POPPING NOISE IN THE ROOF OF THE VEHICLE. WHEN I PULLED OFF ON A SIDE ROAD AT 45 MPH, THE SUNROOF EXPLODED, SOUNDING LIKE A SHOTGUN WAS FIRED OVER MY HEAD. THE COVER TO THE SUNROOF WAS OPEN AND TINY SHARDS OF GLASS FELL INTO THE CAR AND I WAS PICKING THEM OUT OF MY HAIR ALL DAY. IT WAS VERY DISTRESSING AS I DIDN'T KNOW IF SOMEONE WAS SHOOTING AT ME SO I KEPT DRIVING UNTIL I WAS OUT OF THE AREA. WHEN I FELT SAFE, I STOPPED THE CAR TO INSPECT THE DAMAGE AND THAT'S WHEN I SAW THE SUNROO…

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0—000
Vehicle Speed Control000
2
ODI 10496355 · 5,700 mi

WHEN STOPPING THE AUTO ON 3 OCCASIONS THE ENGINE BEGAN RACING VERY STRONGLY....UPDATED 02/07/13 *BF *TR HOWEVER, WHILE THE HIGHLANDER WAS BEING CHECKED, THE CONSUMER AND HER HUSBAND EXPERIENCED SUDDEN ACCELERATION WHILE DRIVING A TOYOTA CAMRY LOANER, CAUSING A CRASH AND PERSONAL INJURY. UPDATD 02/11/13

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ODI 10520013 · 5,787 mi

ON FEBRUARY 4, 2013 THE HIGHLANDER ACCELERATED THREE CONSECUTIVE TIMES. TURNED OFF THE ENGINE EACH TIME AND ENGINE ACCELERATED WHEN COMING TO A STOP EACH TIME. ON JUNE 16, 2013 THE HIGHLANDER ENGINE ACCELERATED AS THE CAR WAS SLOWING DOWN BEFORE IT CAME TO A STOP. WE HAVE HAD ACCELERATION PROBLEMS WITH TWO HIGHLANDERS AND TWO CAMRYS AND NO ANSWERS FROM TOYOTA AS TO WHY ACCEPT FOR THEM TO TRY AND BLAME IT ON DRIVER ERROR. WHEN A CAR IS AT A STOP AND ACCELERATING ON ITS OWN THEN THERE IS NO DRIVER ERROR. PLEASE HELP US. [XXX] INFORMATION…

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0—0
2
ODI 10457095 · 1,104 mi

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

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ODI 10473682 · 7,500 mi

LIGHT TURNED RED. I ATTEMPTED TO STOP. BRAKE PEDAL WAS ROCK HARD NO RESPONSE. TWO MORE ATTEMPTS USELESS. I JUST CONTINUED ACROSS THE INTERSECTION AND THERE WAS NO FURTHER EVENT. THIS WAS THE THIRD EVENT FOR THIS CAR. I REFUSE TO DRIVE IT AGAIN. I AM AWAITING A RESOLUTION FROM TOYOTA UNDER A CALIFORNIA LEMON LAW DISPUTE. *TR

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Visibility/Wiper0
1
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

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0
1
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

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00—0
Service Brakes0
2
ODI 11112299

WHEN LOCKING THE DOORS, EVEN THOUGH THE BATTERIES HAVE BEEN CHANGED THE DOORS HAVE TO BE LOCKED MANUEL. THE TRUNK OPENS ON IT OWN. I CAN BE IN THE HOUSE AND WHEN I GO OUTSIDE THE TRUNK IS OPEN.

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ODI 11496907

This is the second Highlander Hybrid I've owned that has had the brake actuator and booster assembly fail affecting the functionality of the car's braking system. Replacing these two parts has an absurd price of over 3k at the dealership and other independent hybrid repair shops. My car only has 70k miles on it and I've read this issue applies to almost all other Toyota Hybrids. If most hybrid's brakes will fail eventually, putting at risk owners, why is there not a recall to fix this "not a matter of if, but when" possible life threatening iss…

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4
ODI 10990716 · 30,101 mi

1. MY CAR HAS ONLY 30000 MILES AND YESTERDAY BRAKE MALFUNCTION SHOWED UP. MY WIFE HAD HARD TIME STOPPING THIS VEHICLE. 2. SINCE I AM REPORTING BRAKE ISSUE. IT IS IMPORTANT TO SHARE OUR SPEED GAGE IS COUNTING 2 -3 MILES/HOUR HIGHER THAN ACTUAL SPEED. WE HAD A KIND OF SENSE FOR THIS. NOW I PURCHASED A VERY HIGH EFFICACY GPS. WHICH CONFIRMED. WHEN EVER WE ARE PASSING BY SPEED DETECTOR ON ANY GIVEN STREET. MY SPEED METER IS 2 -3 MILES HIGHER AS COMPARED SHOWS ON SPEEDING DETECTOR ON STREET . I DO NOT WANT TO PAY TO THE DEALER BUT I WANTED …

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ODI 11112299

WHEN LOCKING THE DOORS, EVEN THOUGH THE BATTERIES HAVE BEEN CHANGED THE DOORS HAVE TO BE LOCKED MANUEL. THE TRUNK OPENS ON IT OWN. I CAN BE IN THE HOUSE AND WHEN I GO OUTSIDE THE TRUNK IS OPEN.

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ODI 11124217 · 45,800 mi

WHILE STOPPED ON AN INCLINE WITH BRAKE BEING PRESSED VEHICLE STARTED ROLLING BACKWARDS AND SKID LIGHT CAME ON. PUT VEHICLE IN 'PARK' AND VEHICLE STOPPED. PLACED VEHICLE IN 'DRIVE', ACCELERATED AND DROVE AWAY WITHOUT FURTHER INCIDENT. TOOK VEHICLE TO DEALERSHIP FOR INSPECTION AND WAS TOLD NO PROBLEM IDENTIFIED.

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00
2
ODI 10457095 · 1,104 mi

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

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ODI 10473682 · 7,500 mi

LIGHT TURNED RED. I ATTEMPTED TO STOP. BRAKE PEDAL WAS ROCK HARD NO RESPONSE. TWO MORE ATTEMPTS USELESS. I JUST CONTINUED ACROSS THE INTERSECTION AND THERE WAS NO FURTHER EVENT. THIS WAS THE THIRD EVENT FOR THIS CAR. I REFUSE TO DRIVE IT AGAIN. I AM AWAITING A RESOLUTION FROM TOYOTA UNDER A CALIFORNIA LEMON LAW DISPUTE. *TR

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0—

Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

7 patterns with matching reports.

Warning lights and dashboard alerts

7 mentions · 3.8% of complaints

Median mileage: 80,890 mi (6 usable records).

ODI 10822127 · 49,000 mi

RE: OCCUPANT CLASSIFICATION SYSTEM, SRS, ZERO POINT CALIBRATION SAFETY ISSUE. OWNERS WILL BE RELUCTANT TO SPEND $130+ AT THE DEALER FOR CALIBRATION. LOCAL REPAIR SHOPS IS NOT EQUIPPED TO DO THE CALIBRATION. MUST BE A DEALER. I SPENT THE MONEY. I KNOW OF OTHERS WHO HAVE NOT. THIS VEHICLE HAS 49000 MILES ON IT. THE PASSENGER SEAT IS INFREQUENTLY USED. THE WARNING LIGHTS AND DISPLAY WENT OFF JUST AFTER SOMEONE SAT IN THE PASSENGER SEAT. SOMETHING IS NOT RIGHT WITH THIS SEAT SENSOR SYSTEM. LOTS OF PEOPLE COMPLAINING ONLINE ABOUT THE NEED T…

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ODI 10960048 · 71,579 mi

WHILE DRIVING AT HIGHWAY SPEEDS AND EXITING A HIGHWAY, APPROXIMATELY 50 MPH, THE STEERING WHEEL LOCKED UP, DASHBOARD FLICKERED, AND ENGINE DIED. THE RED STEERING WHEEL WARNING LIGHT CAME ON BRIEFLY, BUT THE WHEEL COULD NOT BE TURNED FOR SEVERAL SECONDS. THIS HAPPENED 3 TIMES IN THE PERIOD OF A FEW MINUTES. BATTERY & ALTERNATOR WERE TESTED - NO MALFUNCTION.

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ODI 11132806 · 7,400 mi

THE AIR BAG WARNING LIGHT CAME ON WHILE DRIVING ON A CITY TOAD. THE DISPLAY ALSO NOTIFIED ME AND READ, PLEASE TAKE THIS TO A TOYOTA DEALER FOR SERVICE. THE HORN ON THE CAR ALSO STOPPED WORKING. THIS IS A MAJOR ISSUE NO HORN AND A DEFECTIVE AIR BAG. ARE THEY CONNECTED?

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

5 mentions · 2.7% of complaints

Median mileage: 7,500 mi (5 usable records).

ODI 10456842 · 4,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS AN EXCESSIVE VIBRATION. THE CONTACT THEN ENGAGED THE BRAKE PEDAL WHICH WAS UNRESPONSIVE. THE ENGINE RMPS INCREASED UP TO 3,000. THE BRAKE PEDAL WAS APPLIED REPEATEDLY AND THE GEAR WAS SHIFTED INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE BEGAN TO UNINTENDEDLY ACCELERATE. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT WAS ABLE TO RESUME DRIVING TO THE DESTINATION AT A REDUCED SPEED. THE MANUFACTURER WAS NOT NOTIFIED OF TH…

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ODI 10467938 · 6,200 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, SHE ATTEMPTED TO BRAKE BUT THE VEHICLE ACCELERATED RAPIDLY INSTEAD. SHE ATTEMPTED TO APPLY THE BRAKE HOWEVER THE BRAKE PEDAL HAD BECOME VERY STIFF. SHE HAD TO APPLY EXTREME PRESSURE TO THE BRAKE AND THE VEHICLE STOPPED 15 FEET LATER. SHE SHIFTED INTO NEUTRAL AND TURNED THE VEHICLE OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THERE WAS AN IDLE UP CLUTCH DEFECT, WHICH OCCURRED AT LOW SPEEDS AND WHEN THE AIR C…

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ODI 10470867 · 11,500 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED AND WENT OVER THE CURB. THE CONTACT APPLIED THE BRAKE WITH BOTH FEET AND SHIFTED INTO PARK IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO SENT AN ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 11,500.

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Oil consumption or dilution

3 mentions · 1.6% of complaints

Median mileage: 166,574 mi (2 usable records).

ODI 11151791 · 216,148 mi

THE "MAINTENANCE REQUIRED " LIGHT CAME ON AND I STARTED NOTICING A STRANGE NOISE AS I STARTED THE CAR EVERY MORNING AND AGAIN AS I ACCELERATED. I CALLED AND MADE AN APPOINTMENT WITH THE DEALER I PURCHASED THE VEHICLE. THE SERVICE ATTENDANT REPORTED TO ME THAT THE OIL LEVEL WAS BARELY VISIBLE ON THE DIP STICK. THE DEALER SHIP CONDUCTED AN "OIL PRESSURE TEST" AND DID NOT DISCOVER ANY LEAKS. SO THEY ARE CONDUCTING AN "OIL CONSUMPTION" TEST AND I AM TO RETURN TO THE DEALERSHIP AFTER 1100 MILE TO DETERMINE THE AMOUNT OF OIL CONSUMED ON MY VEHICLE.

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ODI 11307417 · 117,000 mi

CAR HAS OVER 117,000 MILES AND IS EXCESSIVELY CONSUMING OIL. THERE IS NO SIGN OF LEAKS ANYWHERE. I DO NOT GET ANY WARNING ANYWHERE ABOUT LOW OIL, ALL I SEE IS A SMALL MESSAGE THAT SOMETIMES BLINKS INDICATING 'OIL PRESSURE'. OIL IS NOT LASTING 1000 MILES. I THOUGHT MAYBE THE OIL WAS NOT PROPERLY FILLED BUT AFTER A SECOND OIL CHANGE, SAME HAPPENED, OIL EMPTY WITH LESS THAN 1000 MILES AFTER AN OIL CHANGE. CAR HAS BEEN ALWAYS KEPT WITH ALL RECOMMENDED MAINTENANCE AND ALL OIL CHANGES HAVE BEEN DONE EVERY 5,000 AS RECOMMENDED BY TOYOTA. HAVE NEVER B…

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ODI 11540363

Toyota Piston and Ring defect. My 2012 Toyota Highlander engine has defective pistons and rings that have led to excessive oil consumption and the potential for a serious accidents as it causes the engine to lose compression and conk out, all of a sudden, in traffic, and costly repair for us customers with less than 150,000 miles. Piston/ring issue diagnosed by Toyota Dealer in Panama City, Florida. A class Action lawsuit needs to be initiated, immediately, for the 2012 Toyota Highlander. Toyota has already had a Class Action Lawsuit for this …

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Matching rule\b(oil consumption|burn\w* oil|consum\w* oil|oil dilution|gas(?:oline)? in (?:the )?oil)\b

Stalling or loss of power

3 mentions · 1.6% of complaints

Median mileage: 43,552 mi (2 usable records).

ODI 10457095 · 1,104 mi

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

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ODI 11196195 · 86,000 mi

WITH 1000 MILES LEFT ON AN OIL CHANGE OR SO OUR CAR WOULD RANDOMLY STALL WHEN YOU MAKE CERTAIN TURNS. OCCAISIOANLLY THE OIL LIGHT WOULD POP ONE WHEN IT WOULD STALL. I CHECKED THE DIPSTICK AND YOU COULD NOT SEE ANYTHING ON IT. I ADDED OIL AND TOOK IT INTO DEALER. THEY ARE DOING A CONSUMPTION TEST TO SEE HOW MUCH WE LOSE IN 1000 MILES. THIS VEHICLE ONLY HAS 86,000 MILES ON IT. WE HAVE NO LEAKS AND NO VISIBLE SMOKE COMING OUT OF EXHAUST. THIS HAS ME WORRIED OF SIMILIAR PROBLEMS THEY HAD WITH ONE OF THERE OTHER 4CYL ENGINES.

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ODI 11492447

When turning on the defrost button, the engine shuts off while driving.

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b

Hard or delayed shifting

2 mentions · 1.1% of complaints

Median mileage: 1,500 mi (1 usable records).

ODI 10578448 · 1,500 mi

WE WERE DRIVING IN A PARKING LOT WITH OUR 2 SMALL CHILDREN WHEN ALL OF THE SUDDEN THE CAR JERKED LIKE WE WERE REAR ENDED. I PUSHED THE GAS PEDAL AGAIN TO HAVE IT ONLY HAPPEN MULTIPLE TIMES. IT WAS VERY SCARY. IF WE WERE ON THE ROAD WE WOULD HAVE DEFINITELY BEEN IN AN ACCIDENT. WE CALLED ROADSIDE ASSISTANCE AND HAD TO HAVE THE VEHICLE TOWED TO THE NEAREST TOYOTA DEALER WHICH WAS VERY FAR FROM OUR HOME. THE DEALER PUT IN A NEW TRANSMISSION AFTER FINDING METAL DEBRIS IN THE FLUID. AFTER A FEW DAYS THE CAR STARTED ACTING UP AGAIN AND WAS BROUGH…

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ODI 10992665

BOUGHT THE CAR CERTIFIED PREOWNED IN 2014 AND NOTICED A PROBLEM WITH THE REAR DOOR. WHEN TRYING TO CLOSE AUTOMATICALLY IT WOULD JERK TO A STOP, VIBRATE AND GO BACK UP. THE DEALER AGREED TO FIX IT AND TOOK IT IN BACK FOR AN HOUR. AFTER THAT IT WORKED ON AND OFF FOR TWO YEARS. I STARTED HAVING PROBLEMS AGAIN LAST YEAR AND NOW IT WONT CLOSE AT ALL OR OPEN WITH THE BUTTON- I CAN ONLY OPEN AND CLOSE IT MANUALLY. TOOK IT TO ANOTHER DEALER TWO WEEKS AGO AND THEY SEEMED DUMBFOUNDED DESPITE A NEW NOTICE FROM TOYOTA ON THE MATTER. I HAVE READ THIS IS NOW…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Fuel smell or leak mentions

1 mentions · 0.5% of complaints

Median mileage: 47,000 mi (1 usable records).

ODI 11397781 · 47,000 mi

WHEN FILLING THE HIGHLANDER WITH FUEL, IT LOOKS LIKE A WATERFALL OF FUEL LEAKING ONTO THE GROUND. IT DOES NOT APPEAR TO BE A GAS TANK ISSUE BUT A PROBLEM WITHIN THE LINES? ONCE YOU STOP FUELING WITH THE MAJOR LEAK AND GO TO ANOTHER AREA THERE IS NO FUEL DROP UNDERNEATH THE TANK.

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Matching rule\b(fuel leak\w*|gas leak\w*|gas(?:oline)? smell|smell\w* (?:of )?(?:fuel|gas))\b

Steering assistance concerns

1 mentions · 0.5% of complaints

Median mileage: 71,579 mi (1 usable records).

ODI 10960048 · 71,579 mi

WHILE DRIVING AT HIGHWAY SPEEDS AND EXITING A HIGHWAY, APPROXIMATELY 50 MPH, THE STEERING WHEEL LOCKED UP, DASHBOARD FLICKERED, AND ENGINE DIED. THE RED STEERING WHEEL WARNING LIGHT CAME ON BRIEFLY, BUT THE WHEEL COULD NOT BE TURNED FOR SEVERAL SECONDS. THIS HAPPENED 3 TIMES IN THE PERIOD OF A FEW MINUTES. BATTERY & ALTERNATOR WERE TESTED - NO MALFUNCTION.

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Matching rule\b(power steer\w*|steering assist\w*|steering lock\w*|steering wheel lock\w*)\b