Auto Recall Watch
U.S. public vehicle records

2014 Toyota HIGHLANDER: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

136 owner complaints analyzed

4 distinct recall campaigns

36,700 mi median reported failure mileage

Scope: 2014 model year. Data updated: . 93 complaints include usable failure mileage. View data status.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 35 of 136 complaints (25.7%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting85.9%
Electrical and battery issues85.9%
Braking behavior75.1%
Steering behavior53.7%
Engine operation10.7%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
35
Unknown Or Other
33
Structure:Body
23
Power Train
9
Visibility/Wiper
6
Seat Belts
5
Structure:Body:Hatchback/Liftgate
5
Vehicle Speed Control
5
Component breakdown data
CategoryCount
Electrical System35
Unknown Or Other33
Structure:Body23
Power Train9
Visibility/Wiper6
Seat Belts5
Structure:Body:Hatchback/Liftgate5
Vehicle Speed Control5

Electrical System: 35; Unknown Or Other: 33; Structure:Body: 23; Power Train: 9; Visibility/Wiper: 6; Seat Belts: 5; Structure:Body:Hatchback/Liftgate: 5; Vehicle Speed Control: 5

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
31
25,000 to 49,999
31
50,000 to 74,999
18
75,000 to 99,999
8
100,000 to 149,999
3
150,000 and above
2
Reported problems by failure mileage data
CategoryCount
Under 25,00031
25,000 to 49,99931
50,000 to 74,99918
75,000 to 99,9998
100,000 to 149,9993
150,000 and above2

Under 25,000: 31; 25,000 to 49,999: 31; 50,000 to 74,999: 18; 75,000 to 99,999: 8; 100,000 to 149,999: 3; 150,000 and above: 2

Under 25,000 miles has the most reports with usable mileage (31). 43 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014
12
2015
14
2016
12
2017
12
2018
24
2019
20
2020
9
2021
9
2022
4
2023
8
2024
1
2025
4
2026
7
Complaints over time data
CategoryCount
201412
201514
201612
201712
201824
201920
20209
20219
20224
20238
20241
20254
20267

2014: 12; 2015: 14; 2016: 12; 2017: 12; 2018: 24; 2019: 20; 2020: 9; 2021: 9; 2022: 4; 2023: 8; 2024: 1; 2025: 4; 2026: 7

Pattern summary

Electrical System leads the component reports. Transmission and shifting appears in 8 complaint narratives. Electrical and battery issues appears in 8 complaint narratives. Braking behavior appears in 7 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10568136 · 2014-03-10 (March 10, 2014)

OUR 2014 TOYOTA HIGHLANDER LIMITED WAS PURCHASED NEW WITH 18 MILES ON FEBRUARY 25, 2014. ON MARCH 7, 2014 WHILE DRIVING ON CITY STREETS ANOTHER DRIVER FAILED TO STOP AT A RED LIGHT SO I PRESSED THE HORN TO ALERT THE DRIVER WHILE I SWERVED OUT OF HIS PATH. THE HORN DID NOT WORK SO THE DRIVER WAS NOT ALERTED AND CONTINUED IN THEIR DIRECTION OF TRAVEL. MY NEED TO SWERVE WOULD HAVE BEEN AVOIDED IF THE OTHER DRIVER WAS PAYING ATTENTION AND I WAS ABLE TO ALERT HIM WITH MY HORN. *TR

Owner-reported narrative. 400 miles reported. Look up ODI 10568136 at NHTSA ↗

Owner report 10586699 · 2014-05-05 (May 5, 2014)

I PURCHASED MY 2014 TOYOTA HIGHLANDER ON 4/24/14. I NOTICE A FEW DAYS LATER THAT THEIR WAS A CHIRP NOISE IN THE PASSENGER 2ND ROW WHILE DRIVING ( VERY ANNOYING). I TOOK IT TO DEALER AND IT WAS DIAGNOSIS THAT THE RAIL RACK SHOWS SIGN OF FRICTION AND POSSIBLE CAUSING IT CREATE THE CHIRP NOISE. *TR

Owner-reported narrative. Look up ODI 10586699 at NHTSA ↗

Owner report 10593552 · 2014-05-22 (May 22, 2014)

THE FLOOR ANCHOR OF THE DRIVER SIDE AND PASSENGER SIDE IS LOCATED BEHIND THE SEAT AND CAN BE STEPPED ON BY THE REAR PASSENGERS. STEPPING ON THE FLOOR ANCHOR AND BELT BY THE REAR PASSENGERS, OFTEN CHILDREN, IS A CONSTANT SOURCE OF DISTRACTION FOR THE DRIVER. *TR

Owner-reported narrative. 2,500 miles reported. Look up ODI 10593552 at NHTSA ↗

Owner report 10618760 · 2014-08-04 (August 4, 2014)

TO SELECT AN OPTION ON THE MAP MODE SCREEN (TURN LIST, FREE-WAY EXIT LIST ,INTER-SECTION SCREEN OR THE TURN-BY-TURN SCREEN) VEHICLE HAS TO IN MOTION. DRIVER HAS TO TAKE EYES OFF ROAD AND FOCUS ON THE SCREEN AND THEN FIND THE OPTION HE WANTS AND THEN SELECT IT. ALL THIS WHILE VEHICLE IS IN MOTION. UNSAFE AT ANY SPEED. A SOFTWARE UPGRADE CAN FIX THIS SO VEHICLE DOESN'T NEED TO BE IN MOTION. NOTIFIED TOYOTA CASE # [XXX] 8/3/2014. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Owner-reported narrative. 4,300 miles reported. Look up ODI 10618760 at NHTSA ↗

Owner report 10628341 · 2014-08-26 (August 26, 2014)

THE SAFETY FILM ON THE WINDSHIELD IS NOT PROPERLY SEALED. *TR

Owner-reported narrative. 470 miles reported. Look up ODI 10628341 at NHTSA ↗

Owner report 10632114 · 2014-09-10 (September 10, 2014)

FACTORY INSTALLED GPS SYSTEM WHEN SET TO A DESTINATION WILL TAKE YOU OFF THE MAIN ROAD JUST PRIOR TO YOUR DESTINATION AND DIRECT YOU IN CIRCLES THEN TELL YOU TO GET BACK ON THE MAIN ROAD THAT YOU JUST GOT OFF OF. THIS CREATES AN ISSUE AS ONE TIME IT TOOK US IN A UNDESIRABLE NEIGHBORHOOD; BUT MORE OFTEN THAN NOT WILL TAKE YOU CRUISING IN UNKNOWN NEIGHBORHOOD'S BEFORE IT TELLS YOU TO GET BACK ON THE MAIN ROAD YOU WERE JUST ON. ON OTHER OCCASIONS IT WILL TELL YOU TO TAKE SAY A RIGHT TURN THEN A FEW SECONDS LATER TELL YOU TO TAKE A LEFT TURN CAUSI…

Owner-reported narrative. 5 miles reported. Look up ODI 10632114 at NHTSA ↗

Owner report 10632873 · 2014-09-12 (September 12, 2014)

I WAS BACKING OUT OF MY PARKING SPACE AND THE VEHICLE JERK. THEN A WARNING SIGN APPEAR ON THE DASH THAT SAID EPS FAILURE. THE STEERING WHEEL WAS HARD TO TURN. I BEGAN TO STRUGGLE WITH THE STEERING WHEEL AT THAT POINT IT WAS LOCK. AFTER SEVERAL ATTEMPTS; I WAS ABLE TO PULL INTO AN EMPTY PARKING SPACE, PARKED THE VEHICLE AND HAD IT TOWED TO DICK DYER IN COLUMBIA SC. THE DEALERSHIP WAS NOT ABLE TO CONFIRM WHAT WAS ACTUALLY WRONG WITH THE VEHICLE. AT THIS TIME, THEY THINK THEY FOUND THE PROBLEM. THE TECHNICIAN STATED HE HAS NEVER SEEN SUCH A PROBL…

Owner-reported narrative. 1,500 miles reported. Look up ODI 10632873 at NHTSA ↗

Owner report 10650319 · 2014-10-27 (October 27, 2014)

REAR LIFTGATE SQUEALS TERRIBLY WHEN LEFT OPEN FOR A FEW MINUTES, SEEMS 'STICKY.' WORKS FINE WHEN OPENED AND CLOSED QUICKLY. FEELS FAULTY AND THAT STICKY SQUEALING WILL LEAD TO PREMATURE FAILURE. *TR

Owner-reported narrative. 14 miles reported. Look up ODI 10650319 at NHTSA ↗

Recall history

4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

14V051000 · Seat Belts:Rear/Other

Reported: 2014-02-07 (February 7, 2014)

Toyota is recalling certain model year 2014 Highlander vehicles manufactured November 20, 2013, through January 18, 2014. The third row middle seat belt assembly might not have been properly secured to the vehicle floor anchorage during vehicle assembly. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 210, "Seat Belt Assembly Anchorages."

Consequence: A seat belt that is not properly secured to its anchorage could increase the risk of injury to an occupant in the event of a crash.

Remedy: Toyota will notify owners, and dealers will inspect the third row middle seat belt anchor, and, if necessary, properly secure it to the vehicle floor anchorage, free of charge. The recall is expected to begin in March 2014. Owners may contact Toyota at 1-800-331-4331.

NHTSA campaign record ↗
14V272000 · Electrical System:Software | Seat Belts

Reported: 2014-05-22 (May 22, 2014)

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Highlander and Highlander Hybrid vehicles. The affected vehicles may have improper software installed in the air bag electronic control unit (ECU) for the operation of the front passenger seat belt force limiter, and as a result, the force limiter may use the restraint setting designed for small occupants, such as those that weigh approximately 110 pounds, for all occupants regardless of their size. As such, some of these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Consequence: In the event of a crash, a larger front passenger seat occupant may not be properly restrained and be at an increased risk of injury.

Remedy: Toyota will notify owners, and dealers will install a software update in the air bag electronic control unit, free of charge. The recall began on June 27, 2014. Owners may contact Toyota customer service at 1-800-331-4331.

NHTSA campaign record ↗
14V274000 · Seats:Mid/Rear Assembly

Reported: 2014-05-22 (May 22, 2014)

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Highlander vehicles manufactured April 23, 2014, through April 29, 2014. The affected vehicles may have a second row right-hand seat assembly that does not fully lock into the inboard seat track in the forward first, second and third adjusting positions. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

Consequence: If the seat does not fully lock into the inboard seat track, the seat could move, increasing the risk of injury to an occupant in the event of a crash.

Remedy: Toyota will notify owners, and dealers will inspect and, if necessary, replace the second row right-hand seat, free of charge. The recall began in July 2014. Owners may contact Toyota customer service at 1-800-331-4331.

NHTSA campaign record ↗
14V576000 · Fuel System, Gasoline:Delivery:Hoses, Lines/Piping, And Fittings

Reported: 2014-09-19 (September 19, 2014)

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Toyota Avalon, Camry, Sienna, and Highlander and model year 2015 Lexus RX350 vehicles. Fuel may leak from the one of the fuel delivery pipes in the engine compartment.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Toyota will notify owners, and dealers will replace any of the suspect fuel delivery pipes free of charge. The recall began November 17, 2014. Owners may contact Toyota customer service at 1-800-331-4331.

NHTSA campaign record ↗
Explore the data

Vehicle analysis explorer

Inspect model-year patterns, reported mileage, monthly activity and the evidence behind each signal.

Data completeness

136 unique complaints in this selection. Analysis snapshot: 2026-09-30.

68.4%Usable mileage93 / 136 records
100.0%Valid incident date136 / 136 records
100.0%Valid filing date136 / 136 records
100.0%Ordered incident and filing dates136 / 136 records

Missing, zero and invalid mileage is excluded. Dates after the snapshot are excluded. Examples are limited selections, not a representative sample.

Problems by model year

Model-wide comparison of the eight most reported components across the model. Cells show counts and shares within each model year. Open a cell for source examples.

Component complaint heatmap
Component201220132014201520162017201820192020202120222023202420252026
Power Train
73.8%
ODI 10466502 · 4,989 mi

AFTER PULLING INTO A PARKING SPACE, THEN BRAKING, I BACKED UP TO REALIGN THE VEHICLE BETTER. WHEN I PULLED IN THIS TIME AND BRAKE, THE VEHICLE DID NOT STOP. I CONTINUED TO PUT MY FOOT ON THE BRAKE REPEATEDLY, BUT THE VEHICLE STILL DID NOT STOP. THE ENGINE THEN REVVED UP AND ACCELERATED. AT THIS SAME TIME THE GEAR SHIFT WENT INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE FINALLY CAME TO A STOP AS IT HIT THE BUILDING IN FRONT OF ME, CAUSING DAMAGE TO THE BUILDING, AND THE FRONT OF MY VEHICLE. I WAS ABLE TO BACK UP THE VEHICLE AND PARK IT …

Look up ODI 10466502 at NHTSA ↗

115.3%
ODI 10576486 · 1,500 mi

I BOUGHT A 2013 TOYOTA HIGHLANDER IN OCTOBER 2012 AND NEVER NOTICED ANY PROBLEM UNTIL EARLY IN 2014. WHEN I TRY TO ACCELERATE ON A SMALL INCLINE, THE ACCELERATOR WOULD NOT RESPOND. IT ACTED AS IF I AM NOT PRESSING THE GAS PEDAL. I AM NOT TALKING ABOUT GOING TO THE MOUNTAINS BUT JUST A SMALL INCLINE WHEN I DRIVE HOME FROM WORK EVERYDAY. I TOOK IT INTO THE DEALER IN MARCH 2014 AND THEY RESPONDED SAME AS OTHER PEOPLE ON THIS WEBSITE, NO ERRORS ON THE DIAGNOSTIC MACHINE AND NO POSTING FROM TOYOTA. THEY ADVISED ME TO PUT IN PREMIUM FUEL AND I D…

Look up ODI 10576486 at NHTSA ↗

96.6%
ODI 10679731 · 100 mi

THIS COMPLAINT RELATES TO TRANSMISSION SHIFT SEQUENCES. WHEN STARTING OUT, THE TRANSMISSION IS IN FOURTH GEAR. IF YOU ARE AT SAY A TRAFFIC LIGHT AND ARE MAKING A LEFT TURN, AND THEN NEED TO MAKE A RAPID ACCELERATION, THE TRANSMISSION SHIFTS DOWN TO A LOWER GEAR, PROBABLY 1ST GEAR. WHEN THIS HAPPENS, THERE IS A SIGNIFICANT TORQUE STEER THAT AN INEXPERIENCED DRIVER WOULD FIND VERY DISTURBING. ALSO, WHEN TRAVELING 60 - 70 MILES PER HOUR AND YOU SHIFT FROM "DRIVE" TO "S" POSITION, THE TRANSMISSION GOES INTO FOURTH GEAR WITH A RESULTANT SIGNIFI…

Look up ODI 10679731 at NHTSA ↗

63.1%
ODI 10763791

THE TRANSMISSION HAS A FLUTTER WHEN TRYING TO SHIFT UP OR DOWN TO DIFFERENT GEARS. IT CAUSES A HESITANCY IN THE PERFORMANCE OF THE VEHICLE. IT HAS BEEN DOCUMENTED BY THE CALDWELL TOYOTA DEALERSHIP IN CONWAY, AR USA AND I HAVE ALSO BEEN TOLD THAT IT IS IN OTHER HIGHLANDERS. I REQUEST A RECALL TO HAVE THIS FIXED. THANK YOU *TR

Look up ODI 10763791 at NHTSA ↗

10.9%
ODI 11712269

I was driving on a 2-lane road early in the morning with light snowfall. There was about 1" of snow on the road, with the roads not yet plowed or treated as it was the beginning of the snowfall. About 15 minutes into my trip, I was on a relatively flat and straight stretch of the road and let up on the gas paddle to avoid going too fast -- was probably traveling ~35 mph. Although the road was straight and flat at that point, my car suddenly started fishtailing, slowly turned 180 degrees and sliding to the other side of the road, ending up on…

Look up ODI 11712269 at NHTSA ↗

7227.0%
ODI 10971162 · 192 mi

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD NOT DRIVE FORWARD AND ROLLED BACKWARDS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE SHAFT SUPPORT BEARING RETAINING RING FAILED AND CAUSED THE AXLE TO SEPARATE FROM THE TRANS AXLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 192.

Look up ODI 10971162 at NHTSA ↗

6624.8%
ODI 11202999 · 15,000 mi

WHEN HIT BREAKS HARD... I HEAR A BANG/NOISE FROM REAR OF MY HIGHLANGER. ( DEALERSHIP ADMIT THIS IS ABNORMAL SOUND BUT THEY CAN'T DO ANYTHING ABOUT IT). TRANSMISSION SHIFT ROUGHLY, NOT SMOOTH SHIFTING. IF CAR IS IN DRIVE AND IM HOLDING BREAKS CAR REAR STARTS MAKING BANGING NOISE N START SHAKING. SO FAR MY CAR HAS ONLY 20K MILES ON IT . SUSPENSION IS PRETTY STIFF DOESN'T HELP WHILE DRIVING OVER POST HOLES.

Look up ODI 11202999 at NHTSA ↗

19440.2%
ODI 11292174 · 10,000 mi

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ALSO ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

Look up ODI 11292174 at NHTSA ↗

12338.8%
ODI 11328585

THIS VEHICLE WILL LET YOU SHUT THE ENGINE OFF IN DRIVE WITHOUT SHIFTING TO PARK. IF YOU DO THIS AND LEAVE THE VEHICLE ON A SLIGHT INCLINE, IT WILL ROLL AWAY AND YOU MAY NOT BE ABLE TO GET BACK TO IT AND INTO IT IN TIME TO GET YOUR FOOT ON THE BRAKE AND THEN SHIFT IT INTO PARK. THIS SHOULD NOT BE ALLOWED. YOU SHOULD HAVE TO SHIFT TO PARK BEFORE THE ENGINE CAN BE TURNED OFF. *TR

Look up ODI 11328585 at NHTSA ↗

21942.1%
ODI 11439378 · 2,000 mi

The contact owns a 2021 Toyota Highlander. The contact stated his wife pulled into a parking spot and turned off the engine while the vehicle was in reverse. The vehicle then switched gears to neutral on its own, started reversing, and slightly crashed into the rear of another vehicle. The warning message "Put Transmission Into park Illuminated". The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 2000.

Look up ODI 11439378 at NHTSA ↗

5320.6%
ODI 11486230

When I'm cruising about 35 mph, let off the gas and decelerate, then give a slight bit of gas, I feel a "bump" in the drive train. It's more like slop in the transmission....sounds like a metal To metal noise...this happens after car is driving more then 30 min or 45 min.

Look up ODI 11486230 at NHTSA ↗

2011.0%
ODI 11534090

The vehicle hesitates when accelerating from a stop. Dealership Technician says he noticed the hesitation when accelerating, but since there are no DTC’s and No Data found saying that there is a malfunction

Look up ODI 11534090 at NHTSA ↗

37.1%
ODI 11679694

While slowing down, the vehicle will suddenly lunge forward, as if It hit a patch of ice and then slow again. This started happening around 30,000 miles. The dealer said this is because of a transition between hydraulic braking and regenerative braking and is "NORMAL". This did not start until 30k miles. I have owned 4 hybrid vehicles and only this one does this. Upon reading and studying online, there was a bulletin for an earlier generation of this type of problem. Clearly, it is an issue as I am not the only one with this problem.

Look up ODI 11679694 at NHTSA ↗

00.0%

No examples available for this selection.

150.0%
ODI 11760578

I own a 2026 Toyota Highlander Hybrid Platinum purchased new. The vehicle has repeatedly exhibited hesitation, shuddering, jerking, and abnormal vibration during acceleration from a stop and the transition from electric propulsion to the gasoline engine. When accelerating from a stop, there can be a noticeable hesitation after pressing the accelerator before the vehicle responds. As the gasoline engine engages, the vehicle sometimes shudders or jerks before accelerating normally. I have also experienced vibration and lurching when the gasoline…

Look up ODI 11760578 at NHTSA ↗

Unknown Or Other
2312.6%
ODI 10744578 · 60,000 mi

THE ELECTRONIC DOOR LOCK (DRIVER'S SIDE DOOR) ON MY 2012 TOYOTA HIGHLANDER RECENTLY BEGAN TO HAVE PROBLEMS; IT WORKED INTERMITTENTLY FOR A SHORT TIME, THEN CEASED WORKING AT ALL. AFTER A RECENT SERVICE TRIP, TOYOTA QUOTED ME OVER $500 TO REPLACE THE DOOR ACTUATOR AND LABOR. I REALIZE THIS SEEMS LIKE A SMALL ISSUE. BUT I, AND MY FAMILY, HAVE OWNED TOYOTAS PREVIOUSLY AND HAVE HAD THE SAME ISSUE, EVEN WITH DIFFERENT MODELS. I CAN'T HELP BUT FEEL THAT TOYOTA IS MAKING A DEFECTIVE PRODUCT AND I, AS A CONSUMER, AM FOOTING THE BILL FOR THEIR FAULT…

Look up ODI 10744578 at NHTSA ↗

2311.1%
ODI 10567189 · 4,650 mi

JULY 20, 2013 I PUSHED THE IGNITION BUTTON TO TURN OFF THE ENGINE. I EXITED THE VEHICLE AND IMMEDIATELY REALIZED IT WAS STILL MOVING. I ATTEMPTED TO GET BACK IN THE VEHICLE TO STOP IT. I FELL AND THE BACK TIRE RAN OVER MY FOOT/LEG. A MAN CAME AND JUMPED IN THE CAR TO STOP IT AFTER IT CROSSED THE STREET AND HIT A PARKED CAR. I HAVE BOTH A FRACTURED TIBIA AND FIBULA. THE TIBIA REQUIRED A SCREW TO STABILIZE HOWEVER, MY FOOT WAS SO INJURED (TORN FLESH) THAT I HAD TO WAIT 5 WEEKS FOR THE FLESH TO HEAL TO AVOID INFECTION. I HAVE BEEN OFF OF WO…

Look up ODI 10567189 at NHTSA ↗

3324.3%
ODI 10690920 · 3,000 mi

PURCHASED NEW 2014 TOYOTA HIGHLANDER IN MAY 2014, AFTER APPROXIMATELY 30 DAYS OF OWNERSHIP A FOUL ODOR BEGAN TO EMIT FROM A/C UNIT WHENEVER VEHICLE WAS STARTED. AFTER 3 TRIPS TO SELLING DEALER TO CORRECT THE PROBLEM I WAS GIVEN TOYOTA T-SB-0142-13 WHICH INFORMS ME THAT THERE ARE 23 TOYOTA VEHICLES WHICH MAY EXPERIENCE THIS PROBLEM. DEALERSHIP ATTEMPTED TO PLACE BLAME ON VARIOUS ITEMS BUT, SINCE TOYOYA PUBLISHED A TSB IT LEADS ME TO BELIEVE THAT TOYOTA KNOWS ABOUT THE PROBLEM BUT IS NOT WANTING IT TO BECOME KNOWN AS IT MIGHT IMPACT THEIR SEL…

Look up ODI 10690920 at NHTSA ↗

4322.4%
ODI 10717042 · 4,700 mi

THE DASH READOUT FOR MPH BEGAN SHOWING VERY ERRATIC NMBERS. GOING FROM 24.4 MPG TO 29.7 MPG AND DOWN TO 13.1 MPG ALL IN A SPAN OF ABOUT 4 MILES. THIS MPG OF 24.4 WAS FOR THE PRIOR 3000 MILES. THE DEALER COULD NOT REPLICATE THIS HAPPENING. THEY ALSO SAID THAT TOYOTA HAD NO BULLETINS FOR THIS MATTER EITHER. I CONTACTED TOYOTA AND THEY SAID THAT I MUST HAVE ACCIDENTALLY RESET THE UNIT AND BY DOING SO IT WAS NOT UNUSUAL FOR THESE LARGE SWINGS IN MPG. THIS WAS NOT THE CASE. I HAD OVER 100 MILES ON SINCE MY LAST FILL UP AND UNTIL THIS HAPPENING THE …

Look up ODI 10717042 at NHTSA ↗

2119.1%
ODI 10816603 · 20 mi

WHEN I PURCHASED THIS 2016 TOYOTA HIGHLANDER LE IN MID DECEMBER, I DID NOT REALIZE UNTIL I GOT IT HOME, THERE WAS NO INTERIOR REAR DOOR RELEASE. NO RELEASE BUTTON ON THE DASH AND NO INTERIOR DOOR HANDLE. I WENT BACK TO THE DEALERSHIP, FOUND MY SALESMAN AND ASKED HIM IF THERE WAS AN INTERIOR DOOR RELEASE. HE TOLD ME THERE WAS NOT AND "THAT'S WHY THEY OFFER THE LE PLUS MODEL WHICH HAS A POWER REAR DOOR WITH INSIDE RELEASE". EVERY VEHICLE I'VE OWNED SINCE 1998 HAS HAD AN INSIDE TRUNK OR REAR DOOR RELEASE. IT SEEMS LIKE A HUGE SAFETY ISSUE TO ME, H…

Look up ODI 10816603 at NHTSA ↗

5319.9%
ODI 10949488 · 1,200 mi

2017 TOYOTA HIGHLANDER SE AWD ("VEHICLE"). ON JANUARY 26, 2017 AT APPROXIMATELY 11:15 P.M., PACIFIC TIME, I WAS DRIVING THE VEHICLE ON THE INTERSTATE 10 FREEWAY NEAR THE LA BREA AVENUE EXIT. IT WAS DARK BUT CLEAR WITH LIGHT TO MEDIUM TRAFFIC. WHILE I WAS DRIVING AROUND 80 MPH AND MERGING TOWARD AN INNER LANE, THE VEHICLE SUDDENLY - ON ITS OWN - SLOWED TO AROUND 30 OR 40 MPH. CONCOMITANTLY, THE VEHICLE'S MESSAGING SYSTEM (BETWEEN THE TACHOMETER AND SPEEDOMETER) BEGAN BLINKING AND ALERTING ME THAT THE ALL WHEEL DRIVE SYSTEM WAS EXPERIENCI…

Look up ODI 10949488 at NHTSA ↗

4316.2%
ODI 11065366 · 140 mi

I WAS TRAVELING ON HIGHWAY 78 BY STONE MOUNTAIN AND HEARD A LOUD BANG. THE CAR BEHIND ME SIGNALED TO ME TO STOP. HE SAID SOMETHING FLEW OFF MY CAR AND HIT HIS WINDSHIELD. I COULD NOT IMMEDIATELY FIGURE OUT WHAT HAD HAPPENED. I DECIDED TO LOOK AT THE SUNROOF AND DISCOVERED THAT IT HAD SHATTERED. THIS HAPPENED ABOUT 11:30 PM THE SAME DAY I BOUGHT THE CAR.

Look up ODI 11065366 at NHTSA ↗

7916.4%
ODI 11175823 · 50 mi

THE GPS SYSTEM DOES NOT PROVIDE VERBAL INSTRUCTIONS; ONLY VISUAL. THIS CAUSES THE DRIVER TO REMOVE HIS/HER EYES FROM THE ROAD AND LOOK FREQUENTLY AND MONITOR THE SCREEN. I HAVE VISITED THE DEALERSHIP NUMEROUS TIMES BUT THERE ARE UNABLE TO FIX THE ISSUE. THEY ACKNOWLEDGE THE ISSUE AND STATED THAT TOYOTA IS WORKING ON A WORK AROUND BUT NO ESTIMATE IS PROVIDED. I KNOW AT LEAST 5 OTHER HIGHLANDERS IN THE TAMPA BAY AREA ARE EXPERIENCING THIS BECAUSE WHEN I OPENED A CASE WITH WWW.TOYOTA.COM THE CASE OFFICER CALLED AND HE INFORMED ME OF THIS. I W…

Look up ODI 11175823 at NHTSA ↗

4413.9%
ODI 11325952 · 50 mi

THE VEHICLE HESITATES, STALLS AND HAS BUCKING LEAPING FORWARD UNCONTROLLABLY, ON THE ROAD. THE VEHICLE ALSO HAS A VERY LOUD WHINING NOISE UPON SHIFTING THE CAR FROM PARK TO DRIVE AND BACK AGAIN FROM DRIVE TO PARK, AT A STAND STILL. THIS IS A MAJOR ISSUE WITH A NEE CAR, MY WIFE AND I DON'T FEEL SAFE WHILE DRIVING IN THIS CAR. *TR

Look up ODI 11325952 at NHTSA ↗

6512.5%
ODI 11421797

I purchased my Toyota Highlander Hybrid only about 2 months ago. Since then, I've experienced several incidences of sudden acceleration. In a few of them, I was approaching a stop sign and began to slow down. Suddenly, I felt the car accelerate on its own. In both instances, I slammed on the brakes and the car jerked then stopped. There was one instance when I was going down hill and I was stepping on the brakes, but the car seemed to accelerate on its own until I stepped on the brakes again. Fortunately, there were no collisions. Howeve…

Look up ODI 11421797 at NHTSA ↗

3714.4%
ODI 11441642

When driving down interstate, ticking came from above followed by a loud bang. Moon roof busted out and glass shattered out while on interstate.

Look up ODI 11441642 at NHTSA ↗

3921.5%
ODI 11507296

The vehicle brakes stop working suddenly requiring lift the pedal and slam the brakes to make it work correctly. I almost have a bad accident for this problem. I did my research and learned this is a problem that Toyota need to fix. The situation was very scary.

Look up ODI 11507296 at NHTSA ↗

1331.0%
ODI 11580327

Driving the interstate at 75 mph, my sunroof spontaneously shattered covering us with shards of glass. Toyota dealership and insurance said a rock must have hit but there were no other vehicles near us. Was not covered under warranty, so insurance adjuster approved new sunroof install and repaint roof for over $3,000. The loud explosion and subsequent broken glass could have caused major accident as well as blindness. We feel an investigation into glass quality should be done. In my opinion, vehicles shouldn’t even have sunroofs.

Look up ODI 11580327 at NHTSA ↗

220.0%
ODI 11690033

While waiting for a traffic light to change, I pressed the pedal to accelerate, and the car would not move. Like my pedal was dead. I have experienced this issue three times. I have also experienced bucking or jerking issues.

Look up ODI 11690033 at NHTSA ↗

00.0%

No examples available for this selection.

Electrical System
2714.8%
ODI 10489150 · 1,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH AND STEERING TO THE RIGHT, THE ENGINE SUDDENLY EMITTED AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE HEADLIGHTS WOULD NOT SHUT OFF INTERMITTENTLY WHEN POWERING OFF THE VEHICLE. IN ADDITION, THE DEFROSTER FOR THE REAR WINDOW WOULD NOT FUNCTION PROPERLY, CAUSING THE WINDOWS TO REMAIN FOGGY FOR A LONG PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES. THE M…

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2512.1%
ODI 10533705 · 600 mi

AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR 100 MILES, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT. TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE FOR THE 4 MILES THEY DROVE IT. TECH CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. THIS SEEMS LIKE A REAR-END ACCIDENT WAITING TO HAPPEN. FOR TEN DAYS WE HAVE GOTTEN NOTHING BUT THE RUN-AROUND FROM THE NATIONAL TOYOTA "CASE MANAGER"…

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3525.7%
ODI 10568136 · 400 mi

OUR 2014 TOYOTA HIGHLANDER LIMITED WAS PURCHASED NEW WITH 18 MILES ON FEBRUARY 25, 2014. ON MARCH 7, 2014 WHILE DRIVING ON CITY STREETS ANOTHER DRIVER FAILED TO STOP AT A RED LIGHT SO I PRESSED THE HORN TO ALERT THE DRIVER WHILE I SWERVED OUT OF HIS PATH. THE HORN DID NOT WORK SO THE DRIVER WAS NOT ALERTED AND CONTINUED IN THEIR DIRECTION OF TRAVEL. MY NEED TO SWERVE WOULD HAVE BEEN AVOIDED IF THE OTHER DRIVER WAS PAYING ATTENTION AND I WAS ABLE TO ALERT HIM WITH MY HORN. *TR

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5126.6%
ODI 10664203 · 200 mi

I PARKED MY CAR IN THE GARAGE AND SEVERAL HOURS LATER I HAPPENED TO NEED SOMETHING OUT THERE. WHEN I ENTERED I HEARD AN ELECTRIC MOTOR RUNNING EVEN THOUGH THE CAR HAD BEEN TURNED OFF FOR SEVERAL HOURS. CRAWLING UNDER THE CAR I FOUND THAT THE SOUND WAS COMMING FROM A MOTOR NEAR THE REAR AXLE. I REPORTED IT TO MY TOYOTA DEALER AND THEY ADVISED THAT IT WAS A MOTOR THAT MAY RUN HOURS AFTER THE CAR IS TURNED OFF TO PURGE THE CARBON CANISTER. THEY ADVISED THAT THEY FOUND THAT INFORMATION IN THEIR SERVICE MANUAL, BUT NOT THE OWNERS MANUAL. ONE TI…

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1412.7%
ODI 10937219 · 640 mi

MY CAR ENGINE STARTED ON ITS OWN AFTER BEING TURNED OFF. I WENT SHOPPING AT WALMART AND PARKED MY 2016 TOYOTA HIGHLANDER XLE IN THE PARKING LOT. I PUT THE CAR IN PARK AND PUSHED THE ENGINE START/STOP BUTTON TO TURN OFF THE CAR. MY FAMILY AND I EXITED THE CAR AND I USED THE KEYLESS ENTRY PAD TO LOCK THE DOORS. WE SHOPPED FOR APPROXIMATELY 45 MIN. WHEN WE RETURNED TO THE CAR, I USED THE KEYLESS ENTRY PAD TO UNLOCK THE DOORS SO I COULD PUT OUR PURCHASES IN THE TRUNK. AS I GOT CLOSE TO THE VEHICLE I HEARD AN ENGINE RUNNING, BUT THOUGHT IT WAS…

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4617.2%
ODI 10990492 · 3,150 mi

MANY ELECTRICAL PROBLEMS, FUSES REPEATEDLY BLOWING OUT, POWER LIFT GATE NOT CLOSING, MANY DIFFERENT ERROR MESSAGE APPEARING ON THE SCREEN FOR NO REASON, VEHICLE WENT INTO ACCESSORY MODE WHILE DRIVING RESULTING IN A LOSS OF POWER. *TR

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249.0%
ODI 11144123 · 5,900 mi

THE RADIO SHORTED OUT DISABLING ALL COMPUTER APPS I WAS TOLD BY MIDTOWN TOYOTA IT WILL TAKE A WEEK FOR NEW RADIO TO ARRIVE

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5611.6%
ODI 11181477 · 100 mi

THE VOICE COMMANDS FOR THE VEHICLE DO NOT WORK WHICH REQUIRES THE DRIVER TO LOOK AT THE NAVIGATION SCREEN OR SCROLL THROUGH THEIR PHONE BOOK RATHER THAN USING THE BLUETOOTH FEATURES. THIS IS VERY DISTRACTING AND ILLEGAL IN SOME STATES WHICH REQUIRE HANDS FREE PHONE.

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165.0%
ODI 11325952 · 50 mi

THE VEHICLE HESITATES, STALLS AND HAS BUCKING LEAPING FORWARD UNCONTROLLABLY, ON THE ROAD. THE VEHICLE ALSO HAS A VERY LOUD WHINING NOISE UPON SHIFTING THE CAR FROM PARK TO DRIVE AND BACK AGAIN FROM DRIVE TO PARK, AT A STAND STILL. THIS IS A MAJOR ISSUE WITH A NEE CAR, MY WIFE AND I DON'T FEEL SAFE WHILE DRIVING IN THIS CAR. *TR

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275.2%
ODI 11418965

I purchased this 2021 Highlander on April 3rd 2021. Power steering Malfunction, SRS Airbag system Malfuction first happened on April 21th 2021 when I started the vehicle. the car was towed to the dealer ship. the dealer simply re-set the system and asked me to unplug the tracker device which was installed by insurance company. Because they suspected the problem was caused by the interference from the device. I unpluged it. However, Power steering Malfunction, SRS Airbag system Malfuction happened again on May 21th 2021 when I started the car. I…

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207.8%
ODI 11470228 · 1,800 mi

The contact owns a 2022 Toyota Highlander. The contact stated while driving 35-40 MPH and attempting to accelerate to enter the highway, the accelerator pedal was depressed; however, the vehicle responded sluggishly. The vehicle emitted abnormal sounds as though the transmission was in neutral. The contact depressed the accelerator pedal all the way to the floorboard and the vehicle responded as intended. There were no warning lights illuminated. The contact was able to continue driving. Additionally, the contact stated that while driving 40 MP…

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105.5%
ODI 11511838

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED*DJR ******* DELETE VOQ *******

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614.3%
ODI 11634807

My car has integrated CarPlay installed for mapping. When used wirelessly with all mapping services (Apple Maps, Waze, Goole Maps) my car will appear in fields, the wrong streets, in houses. I will be given directions to turn on streets that are not where I physically am. First I worked with Apple Customer Care for over 15 hours. They have determined it is not an Apple issue. They believe it is an issue with the GNSS module in the car. I took the car twice to the dealerships service departments. The first service department did not duplicate…

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110.0%
ODI 11753999

I was backing up the vechial accelerated the steering wheel was turning rapid & a grinding noise causing me too hit another vechial about a month before my husband was driving & the vechial accelerated going toward also we had had some issues with back camera not doing a warning signal with a object behind vechial when the accident happened my vechial has braking system that stops you if something is behind you this time it didn’t I called the dealership when accident happed which was May 21 2026 & reported it they said they had accelerations …

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00.0%

No examples available for this selection.

Service Brakes
126.6%
ODI 10457095 · 1,104 mi

WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS

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167.7%
ODI 10515185 · 4,500 mi

MY WIFE WAS MANEUVERING THE SUV INTO SMALL AREA PARKING LOT ONTO A CORNER SPACE, ON THE FIRST FORWARD AND BACK MOTION TO MANEUVER THE BRAKE WAS OK, THEN ON THE SECOND MANEUVER THE BRAKE DIDN'T WORK AND THE TIRE WENT OVER THE CONCRETE PARKING BLOCK THEN HITTING THE STRUCTURE OF THE DOCTORS OFFICE. EARLY ON IN THE DAY I WENT TO THE TOYOTA DEALERSHIP TO PURCHASE A HITCH AND WHEN ABOUT TO LEAVE THE PARKING BRAKE DIDN'T RELEASE COMPLETELY, TOLD SERVICE GUY AND SAID TO GET A CLIP AND HE ALSO COMMENTED THAT THE DEALERSHIP WHERE I BOUGHT MIGHT INSTAL…

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32.2%
ODI 10785091 · 500 mi

POPPING NOISE FROM REAR BREAK FREQUENTLY WHEN I DISENGAGE THE EMERGENCY BRAKE LEVER. WHENEVER THIS HAPPENS THE VEHICLE IS STATIONARY AND NOT BEEN USED FOR 3 HOURS ON; TOOK TO DEALERSHIP STATING COULD FIND PROBLEM, BUT DEALER SAYS IT DIDN'T FIND ANYTHING ABNORMAL.

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157.8%
ODI 10746188 · 3,500 mi

CLUNKING NOISE FROM REAR END OF VEHICLE WHEN BRAKING, DEALER WAS AUTHORIZED TO CHANGE REAR AWAY BARS AND SHOCKS, NO FIX, NOW TOYOTA CORP., SAYS THIS IS NORMAL CHARACTERISTIC OF VEHICLE ? I DON'T FEEL SAFE DRIVING VEHICLE WITH NOISE, AND AS BRAKES FEEL SOFT ALSO.

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1917.3%
ODI 10945504

RECALL VEHICLE SOLD TO ME AS NEW CAR WIHOUT REMEDY. MANUFACTURER RECALL ISSUED NHTSA #16V775 RECALL #G03 SAFETY (NONCOMPLIANCE) RECALL G03 - REMEDY NOTICE, CERTAIN 2016 MODEL YEAR HIGHLANDER, BRAKE FLUID RESERVOIR SENSOR CONNECTOR

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2810.5%
ODI 11023208

2017 TOYOTA HIGLANDER. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED WHILE DEPRESSING THE BREAK PEDAL THE VEHICLE CONTINUED TO MOVE FORWARD. DUE TO THE FAILURE THE CONSUMER HAS RAN INTO A HANDICAP SIGN, LAWN TRACTOR AND WHEELBARROW. THE COLLISIONS CAUSED DAMAGE TO THE FRONT BUMPER, NUMBER PLATE AND NUMBER PLATE COVER. ALSO, CAUSED DEEP SCRATCHES TOT HE LEFT LOWER PANEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED UPDATED 09/28/2017*JS

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5319.9%
ODI 11105159 · 3,000 mi

I WAS RECENTLY IN A VEHICLE ACCIDENT IN MY 2018 TOYOTA HIGHLANDER WITH THE PRE-COLLISION SYSTEM. THE PRE-COLLISION SYSTEM WAS WORKING WELL THROUGH OUT OUR TRIP BUT UNFORTUNATELY DID NOT WORK WHEN IT WAS MOST NEEDED. WE WERE INVOLVED IN A PILE UP ON INTERSTATE I-5 GOING AT LEAST 45MPH AND NOTICED THAT THE PRE-COLLISION SYSTEM THAT IS SO MUCH BEING ADVERTISED DID NOT WORK AT ALL. THERE WAS NO WARNING WHAT SO EVER AND DEFINITELY DID NOT BREAK ON IT'S OWN AS ADVERTISED. AT THE TIME OF THE HIT THE AIRBAGS DEPLOYED A LITTLE TO LATE AT LEAST THE PASSE…

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183.7%
ODI 11258968 · 7,000 mi

ME AND MY FAMILY WERE LEAVING A HOTEL IN TARRYTOWN NY. I PARKED THE CAR: TOYOTA HIGHLANDER 2019 OUTSIDE, HELPED MY WIFE AND 21-MONTH BABY INTO THE BACK SEAT AND HAD TO PUT SOMETHING IN THE TRUNK BUT IT WAS LOCKED. IN THAT MOMENT THE CAR WAS IN PARK WITH THE ENGINE RUNNING; THE GROUND WAS NOT STEEP AT ALL: 5-10 DEGREES THE MOST. I TOOK OUT THE KEY FROM IGNITION TO GO OPEN THE TRUNK WITH THE BUTTON FROM THE REMOTE. SUDDENLY THE CAR STARTED ROLLING BACKWARDS WITH MY WIFE AND KID IN THE BACK SEAT. THERE WAS A SLOPE FEW FEET AWAY FROM WHERE I PARKED…

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3711.7%
ODI 11364598 · 2,000 mi

I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE BRAKES WHEN TURNING ON MY CAR AND GOING IN REVERSE. ON ONE OCCASION, AFTER TURNING ON THE VEHICLE AND PUTTING IT IN REVERSE, THE VEHICLE DID NOT MOVE DESPITE BEING ON LEVEL GROUND. I HAD TO APPLY PRESSURE ON THE ACCELERATOR AND HEARD THE CAR STRAIN A LITTLE BEFORE I HEARD A SOUND COME FROM THE BRAKES AND THE CAR SUDDENLY JERKED BACKWARDS. I DID NOT HAVE MY FOOT ON THE BRAKES AND I DID NOT HAVE THE EMERGENCY BRAKE ON. AFTER THIS THE BAKES APPEARS TO FUNCTION AS USUAL. ANOTHER TIME, I TURNED ON …

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6612.7%
ODI 11406776 · 2,600 mi

WE ARE EXPERIENCING PCS IS NOT WORKING, WE WERE DRIVING ON FREEWAY WHEN CARS STOPPED SUDDENLY AND NOT EVEN DISPLAYING ANY WARNING SIGNAL OF 'BRAKE' ON THAT MOMENT, WE WERE SO CLOSE TO IMPACT A TRAILER, SECOND TIME SIMILAR SITUATION THE NEXT DAY AFTER THE FIRST APPT AT SERVICE WHERE THEY STATED THAT PCS WAS WORKING PROPERLY , CARS STOPPED SUDDENLY AND NOT EVEN WITH THE WARNING TIMING SET UP IN TO THE 'EARLY TIME', WARNING US TO USE THE BRAKE. THE EXPLANATION FROM SECOND APPT IT WAS 'IT WORKED WITH CRUISE ON', ON MY PREVIOUS CARS NEVER NEEDED T…

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3714.4%
ODI 11460425

When coming to a stop, intermittently the brakes feel like they disengage for a moment before kicking back in and lunging me forward. The first time it happened I thought my foot has slipped off the brake pedal. When I happened again, I knew something was wrong and started noting when it happens and the driving conditions. I have taken it in the dealer 4 times now, have opened a ticket with Toyota and have been told since they can’t reproduce the problem there isn’t much they can do to fix it. The service manager did advise that a scan of my ca…

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189.9%
ODI 11507296

The vehicle brakes stop working suddenly requiring lift the pedal and slam the brakes to make it work correctly. I almost have a bad accident for this problem. I did my research and learned this is a problem that Toyota need to fix. The situation was very scary.

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819.0%
ODI 11592160

I was in the drive thru at a fast food restaurant and after I placed my order I was about 5 cars from the pay window. As I went forward where there was a curve I stopped and then when the car in front of me moved forward to the pay window I let up on the brake and accelated slowly. When I put my foot on the brake pedal it went to the floor and the car would not stop. I served to the right of the car in front of me ( I did not hit it) and rolled to the parking space to the right. The car hit the curb and bounced up a little and hit the sign a…

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220.0%
ODI 11707018

Black Toyota Highlander Hybrid AWD 2025 ~15000 miles What component or system failed or malfunctioned, and is it available for inspection upon request? Without any warning, the braking action is delayed. It is a momentary loss and happens occasionally at light braking application, nowhere near hard enough to lock the wheels up The vehicle is available for inspection upon request How was your safety or the safety of others put at risk? If I were been closer to another vehicle/pedestrian/obstacle, an accident could happen Has the problem be…

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00.0%

No examples available for this selection.

Engine
179.3%
ODI 10459879 · 5,000 mi

MY HIGHLANDER WAS AT THE AIRPORT FOR THREE DAYS PARKED. WHEN I WAS LEAVING THE LOT I WAS DRIVING SLOW IN THE LOT TO PAY MY PARKING. WHEN I GOT OUT OF THE LOT TO MAIN STREAM TRAFFIC I TRIED TO ACCELERATE AND THE CAR WOULD ONLY GO SLOW AS I KEPT PUSHING THE THROTTLE. THERE WERE CARS ON BOTH SIDES OF ME WITH NO ONE IN FRONT AND THEN THE CAR JUST TOOK OFF. IT DID STARTLE ME BECAUSE I WAS NOT EXPECTING THIS. THANK GOD NO ONE WAS IN FRONT OF ME BECAUSE I AM SURE I WOULD NOT HAVE REACTED FAST ENOUGH TO STOP BECAUSE OF THE RAPID ACCELERATION. SOMETHING…

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3215.5%
ODI 10526292 · 1,300 mi

VEHICLE HESITATES WHEN ACCELERATING. DOES NOT HAPPEN ALL THE TIME, WHEN TRYING TO GET VEHICLE UP TO HIGHWAY SPEED WILL DEPRESS GAS PEDAL AND NOTHING WILL HAPPEN FOR 3-4 SECONDS, THEN ALL OF A SUDDEN VEHICLE WILL SPEED UP. THIS ONLY STARTED TO HAPPEN AFTER 1300 MILES . TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE, TECH. CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. ALSO SINCE THIS STARTED TO HAPPEN MY GAS MILEAGE HAS DROPPED FROM 18 MILES A GALLON TO 15 MILES A GALLON. *TR

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32.2%
ODI 10735889 · 12,748 mi

PURCHASED VEHICLE 5/26/14. AT FIRST HAD A POPPING NOISE FROM RIGHT REAR BREAK; TOOK TO DEALERSHIP STATING COULD FIND PROBLEM, SO LIVED WITH IT. AT 10,000 + MILES DEALER FOUND FRONT BREAKS WARPED, SO HAD THEM REPLACED. AROUND SAME 10K + MILES DEALER HAD TO DROP ENGINE TO REPLACE LEAKING OIL FOUND AROUND TIMING COVER AREA, STATING FACTORY INSTALL DID NOT ALLOW PROPER SEALING. ON 7/22/15, @ 12,748 MILES NOTICED OIL LEAK SAME AREA, AND INFORMED BY DEALER THAT ENGINE HAS TO BE DROPPED FOR THE 2ND TIME TO REPAIR OIL LEAK. ABOVE DOES NOT INCLUDE OT…

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105.2%
ODI 10983627 · 21,800 mi

I WAS DRIVING 80 MPH ON THE INTERSTATE WHEN THE ENGINE LIGHT CAME ON AND A "CHECK AWD" DISPLAY APPEARED. AT THAT SAME MOMENT I LOST THE ABILITY TO STEER AND TO ACCELERATE. I MANAGED TO GET THE CAR OFF OF THE INTERSTATE. THE CAR CAME TO A STOP. I DID NOT SEE ANY SMOKE, OR SMELL ANYTHING AND THE ENGINE TEMP GAUGE SHOWED MID COOL SO I DECIDED TO START THE CAR AGAIN. WHEN I TRIED TO START THE CAR, THE ENGINE LIGHT AND THE "CHECK AWD" DISPLAY CAME ON AGAIN, AND THEN SECONDS LATER A TEMPERATURE LIGHT CAME ON WITH A LOUD ALARM. SMOKE STARTED COMING OU…

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98.2%
ODI 10937219 · 640 mi

MY CAR ENGINE STARTED ON ITS OWN AFTER BEING TURNED OFF. I WENT SHOPPING AT WALMART AND PARKED MY 2016 TOYOTA HIGHLANDER XLE IN THE PARKING LOT. I PUT THE CAR IN PARK AND PUSHED THE ENGINE START/STOP BUTTON TO TURN OFF THE CAR. MY FAMILY AND I EXITED THE CAR AND I USED THE KEYLESS ENTRY PAD TO LOCK THE DOORS. WE SHOPPED FOR APPROXIMATELY 45 MIN. WHEN WE RETURNED TO THE CAR, I USED THE KEYLESS ENTRY PAD TO UNLOCK THE DOORS SO I COULD PUT OUR PURCHASES IN THE TRUNK. AS I GOT CLOSE TO THE VEHICLE I HEARD AN ENGINE RUNNING, BUT THOUGHT IT WAS…

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4617.2%
ODI 11005233 · 1,200 mi

WHILE DRIVING VEHICLE LOST POWER TO APPX 5MPH AND CHECK ENGINE, CHECK ALL WHEEL DRIVE SYSTEM, VISIT DEALER, LIGHTS APPEARED ON DASH, VEHICLE WAS ON HIGHWAY DRIVING AT APPX 50MPH AT TIME OF INCIDENT , DEALER REPROGAMMED ECM, AND RETURNED CAR TO OWNER AND NEXT DAY WHILE DRIVING INCIDENT HAPPENED AGAIN

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3312.4%
ODI 11141081 · 4,200 mi

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT NOTICED FLUID LEAKING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO TOYOTA OF BOWIE (16700 GOVERNOR BRIDGE RD, BOWIE, MD 20716) WHERE IT WAS DIAGNOSED THAT THE ENGINE GASKET WAS NOT SEALED CORRECTLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. THE VIN WAS NOT PROVIDED.

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6914.3%
ODI 11231030 · 3,300 mi

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHEN THE CONTACT PUSHED THE IGNITION START BUTTON, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO OXMOOR TOYOTA (LOCATED AT 8003 SHELBYVILLE RD, LOUISVILLE, KY 40222, [phone removed]) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,300.

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175.4%
ODI 11315755 · 300 mi

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED …

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468.8%
ODI 11416030 · 3,400 mi

VEHICLE HAS 3400 MILES AND STARTING HAVING LONGER THAN NORMAL CRANKING WHEN STARTING THE VEHICLE. SHORTLY AFTER THAT OCCURRED THE VEHICLE BEGAN TO STALL WHILE PULLING INTO TRAFFIC. VEHICLE WAS REPAIRED WHERE THEY INSTALLED SOME FUEL SENSORS. 2 DAYS LATER THE VEHICLE STALLED AGAIN WHILE PULLING INTO TRAFFIC. BOTH INCIDENTS ALMOST CAUSED AN ACCIDENT. VEHICLE WAS TOWED A SECOND TIME BACK TO DEALERSHIP. THEY ARE NOW REPLACING THE FUEL PUMP. MAYBE THEY NEED TO ADD THIS VEHICLE TO RECALL LIST

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103.9%
ODI 11473299

1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop si…

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2815.5%
ODI 11531857

When I hit the gas the car doesn’t go anywhere and almost got into an accident. Turbo lag maybe or something really really wrong. This is going to cause a huge accident

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511.9%
ODI 11659903

My car was parked in the driveway with the engine running. The engine was then turned off from outside the vehicle using the start/stop button. Once the engine stopped, the car moved backward down the sloped driveway and struck a pickup truck that was parallel parked on the street. I then entered the vehicle and attempted to shift into drive, but a warning appeared indicating the hybrid system was off and instructing me to put the car in park. Multiple attempts were made to drive the car forward, but instead, it was driving in reverse. The car…

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00.0%

No examples available for this selection.

150.0%
ODI 11760578

I own a 2026 Toyota Highlander Hybrid Platinum purchased new. The vehicle has repeatedly exhibited hesitation, shuddering, jerking, and abnormal vibration during acceleration from a stop and the transition from electric propulsion to the gasoline engine. When accelerating from a stop, there can be a noticeable hesitation after pressing the accelerator before the vehicle responds. As the gasoline engine engages, the vehicle sometimes shudders or jerks before accelerating normally. I have also experienced vibration and lurching when the gasoline…

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Vehicle Speed Control
147.7%
ODI 10448197

WHILE PULLING INTO PARKING SPACE IN PRIVATE SHOPPING MALL AT SLOW RATE OF SPEED THE VEHICLE SUDDENLY AND WITHOUT WARNING RAPIDLY ACCELERATED FORWARD INTO VEHICLE PARKED DIRECTLY IN FRONT OF MY VEHICLE. MY VEHICLE WENT UP AND OVER PARKED VEHICLE CAUSING DAMAGE TO BOTH VEHICLES. NO ONE WAS HURT IN THIS ACCIDENT AND NO POLICE REPORT WAS MADE AS IT WAS ON PRIVATE PROPERTY. COMPLAINT WAS MADE TO TOYOTA WHO INVESTIGATED AND TOYOTA DETERMINED THAT NO VEHICLE DEFECT OR DESIGN EXISTED AND REFUSED TO OFFER ANY ASSISTANCE. MY WIFE WHO WAS DRIVING…

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3115.0%
ODI 10526292 · 1,300 mi

VEHICLE HESITATES WHEN ACCELERATING. DOES NOT HAPPEN ALL THE TIME, WHEN TRYING TO GET VEHICLE UP TO HIGHWAY SPEED WILL DEPRESS GAS PEDAL AND NOTHING WILL HAPPEN FOR 3-4 SECONDS, THEN ALL OF A SUDDEN VEHICLE WILL SPEED UP. THIS ONLY STARTED TO HAPPEN AFTER 1300 MILES . TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE, TECH. CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. ALSO SINCE THIS STARTED TO HAPPEN MY GAS MILEAGE HAS DROPPED FROM 18 MILES A GALLON TO 15 MILES A GALLON. *TR

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53.7%
ODI 10669076 · 6,000 mi

THE SPEEDOMETER CONSISTENTLY INDICATED THAT I AM TRAVELING 2 TO 3 MPH MORE THAN MY ACTUAL SPEED. THE HIGHLANDER IS FACTORY ORIGINAL WITH NO AFTERMARKET PARTS INSTALLED. THIS ISSUE WAS OBSERVED WHILE TRAVELING CROSS COUNTRY AND OBSERVING THE PLETHORA OF RADAR SPEED INDICATORS ALONG I-80 AND COMPARING TO THE INDICATOR IN THE HIGHLANDER ALONG WITH DIGITAL INDICATION ON BOTH GPS AND IPHONE APPS. I MENTIONED THIS THE TOYOTA WHILE PERFORMING THE FIRST SERVICE ON THE VEHICLE. I WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT THE SUPPOSED ISSUE. …

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115.7%
ODI 10780035 · 2,999 mi

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHEN THE CRUISE CONTROL WAS ACTIVATED AND SET AT 55 MPH, THE CRUISE CONTROL FAILED TO MAINTAIN THE SET SPEED WHEN GOING DOWNHILL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FUNCTION WAS NORMAL WHEN TRAVERSING A HILL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,999. UPDATED 01/27/16*LJ UPDATED 02/04

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43.6%
ODI 10949035

OCCASIONALLY, AT A STOP SIGN/INTERSECTION OR ENTERING A HIGHWAY IF I HAVE COME TO A FULL STOP BEFORE PROCEEDING THE CAR WILL STALL. I PRESSED ON THE ACCELERATOR AND NOTHING HAPPENS. MY WIFE AND I HAVE FOUND OURSELVES IN THIS PREDICAMENT SEVERAL TIMES NOW AND IT IS ONLY GETTING WORSE. THIS SCENARIO IS VERY DANGEROUS FOR SEVERAL REASONS, BUT THE MOST IMPORTANT ONE IS THAT MY FAMILY HAS BEEN INSIDE THE CAR WHEN THIS HAS HAPPENED. WE HAVE HAD SEVERAL SCARES NOW, BECAUSE THE CAR STALLED ON US AS WE WERE ENTERING THE HIGHWAY. I HAVE SPOKEN TO TH…

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134.9%
ODI 10949488 · 1,200 mi

2017 TOYOTA HIGHLANDER SE AWD ("VEHICLE"). ON JANUARY 26, 2017 AT APPROXIMATELY 11:15 P.M., PACIFIC TIME, I WAS DRIVING THE VEHICLE ON THE INTERSTATE 10 FREEWAY NEAR THE LA BREA AVENUE EXIT. IT WAS DARK BUT CLEAR WITH LIGHT TO MEDIUM TRAFFIC. WHILE I WAS DRIVING AROUND 80 MPH AND MERGING TOWARD AN INNER LANE, THE VEHICLE SUDDENLY - ON ITS OWN - SLOWED TO AROUND 30 OR 40 MPH. CONCOMITANTLY, THE VEHICLE'S MESSAGING SYSTEM (BETWEEN THE TACHOMETER AND SPEEDOMETER) BEGAN BLINKING AND ALERTING ME THAT THE ALL WHEEL DRIVE SYSTEM WAS EXPERIENCI…

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83.0%
ODI 11097295 · 12,000 mi

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. WHILE DRIVING 55 MPH, ANOTHER VEHICLE PULLED IN FRONT OF THE CONTACT'S VEHICLE IN INCLEMENT WEATHER AND SPLASHED WATER ONTO THE FRONT END OF THE VEHICLE. AS A RESULT, THE CRUISE CONTROL MALFUNCTIONED AND THE CONTACT'S VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER (PERUZZI TOYOTA, 2601 BETHLEHEM PIKE, HARTFIELD, PA) WAS CALLED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMA…

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112.3%
ODI 11254633 · 100 mi

SEVERE HESITATION WHEN GAS IS APPLIED, ESPECIALLY WHEN CROSSING HEAVY TRAFFIC AND INSTANT POWER/QUICK ACCELERATION NEEDED. ALSO NOTED WHEN GOING AROUND CORNERS, AFTER CAR HAS SLOWED DOWN BELOW 5 MPH TO MAKE THE CORNER. GAS IS APPLIED WITH HESITATION. NOTED MORE WHEN CAR IS AT A COMPLETE STAND STILL/MOVING AT SLOW SPEED THEN GAS APPLIED TO MOVE FORWARD. CAR DOES NOT MOVE/REACT INSTANTLY. I NOTICE THIS PROBLEM ON A WEEKLY (AT LEAST) BASIS.

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103.2%
ODI 11384736 · 4,000 mi

WE RECENTLY PURCHASED OUR HIGHLANDER AND IT HAS A LITTLE OVER 4,000 MILES. TODAY WHILE DRIVING DOWN THE ROAD AT ABOUT 45 MPH, THE CAR JUST LOST POWER AND THE CHECK ENGINE LIGHT CAME ON. 1. CHECK ENGINE - REDUCED ENGINE POWER 2. SECONDARY COLLISION BRAKE SYSTEM MALFUNCTION WE HAD TO PARK AND WAIT FOR THE TOYOTA DEALERSHIP TO COME AND TOW IT TO THE SERVICE CENTER. AT THIS POINT I DON'T KNOW WHAT WAS WRONG OR WHY IT JUST CUT OUT WHILE DRIVING. I AM VERY CONCERNED AND CAN ONLY HOPE TOYOTA CAN ADDRESS THIS OR REPLACE THE CAR.

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71.3%
ODI 11434865

I have a 2021 FWD Highlander Hybrid, running in ECO mode with just over 5K miles. I just had this problem happen this afternoon. Pulling into a parking spot at the grocery store. I was going pretty slow, almost stopped, and then the car engine revs and lurches forward. Thank goodness I had my foot on the brake, otherwise the car would of jumped the curb/parking block. Also, happened to me previously coming out of our neighborhood on to a busy street. I'm stopping at the stop sign, going pretty slow, and then all of a sudden the car engine revs…

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72.7%
ODI 11475871

The contact owns a 2022 Toyota Highlander. The contact stated that while her partner was reversing out of a driveway, the vehicle independently surged backward up a hill as her partner applied the brake pedal. Her partner was able to place the vehicle into drive which sent the vehicle forward. The vehicle hit a tree which stopped the acceleration. The contact heard screaming from inside her home and called 911 for assistance. The air bags did not deploy. Her partner was taken to the hospital for an examination and suffered no injuries. A police…

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84.4%
ODI 11598566

Hesitation/Non-linear Acceleration From a Stop. Reprogramming the ECM completely resolved the issue. This needs to be sent out to affected vehicles but I had to investigate and pretty much demand a resolution. I fear what this could later do to our engines, etc.

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12.4%
ODI 11678799

when I attempt to accelerate from a stop, or slowly rolling, there is a 2-3 second delay, sometimes longer, prior to the vehicle moving forward. during the delay, when accelerator is pressed, the engine does not rev, nothing happens at all. it's scary. the highlander has less than 9k miles on it. this has been happening more and more frequently. I have contacted toyota, they have yet to provide a response or solution for this safety issue.

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220.0%
ODI 11740832

The speedometer registers speed up to 7mph over actual speed for the first 15 miles then returns to matching GPS speed. Reported to Toyota, dealer said they have seen this before but not identified a fix as of today

Look up ODI 11740832 at NHTSA ↗

00.0%

No examples available for this selection.

Steering
4625.3%
ODI 10519433 · 24,000 mi

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR OF THE VEHICLE BEGAN SWAYING. THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL AND CRASHED INTO A BILLBOARD. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TR

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4622.2%
ODI 10651095 · 15,000 mi

THE 2013 HIGHLANDER WAS SERVICED IN FLORIDA MONDAY 10/27 FOR 15000 MILES SERVICE, TODAY MY SISTER WAS DRIVING SINCE SERVICE, THE TRACTION LIGHT CAME ON ,THE ENGINE LIGHT WAS FLASHING , THE HIGHLANDER WAS NOT STABLE DRIVING STRAIGHT ON THE ROAD AND SEEMED LIKE IT NEEDS A TUNE UP.I CALLED THE DEALER AND IT WAS TAKEN THEIR ,FIRST RESPONSE WAS GAS PUT IN, YES . WAS TOLD POSSIBLE THE CAP WAS NOT PUT ON RIGHT AND WITH NEWER CARS IT COULD BE A MALFUNCTION THE COMPUTER.. TURNED OUT THAT THE IGNITION COIL SWITCH WAS BAD ON THIS 2013 HIGHLANDER. WHI…

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42.9%
ODI 10632873 · 1,500 mi

I WAS BACKING OUT OF MY PARKING SPACE AND THE VEHICLE JERK. THEN A WARNING SIGN APPEAR ON THE DASH THAT SAID EPS FAILURE. THE STEERING WHEEL WAS HARD TO TURN. I BEGAN TO STRUGGLE WITH THE STEERING WHEEL AT THAT POINT IT WAS LOCK. AFTER SEVERAL ATTEMPTS; I WAS ABLE TO PULL INTO AN EMPTY PARKING SPACE, PARKED THE VEHICLE AND HAD IT TOWED TO DICK DYER IN COLUMBIA SC. THE DEALERSHIP WAS NOT ABLE TO CONFIRM WHAT WAS ACTUALLY WRONG WITH THE VEHICLE. AT THIS TIME, THEY THINK THEY FOUND THE PROBLEM. THE TECHNICIAN STATED HE HAS NEVER SEEN SUCH A PROBL…

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2513.0%
ODI 10721074 · 4,700 mi

I RECEIVED A RECALL NOTICE IN THE MAIL ON MAY 12 ABOUT A POSSIBLE DEFECTIVE CIRCUIT BOARD FOR THE ELECTRIC POWER STEERING. I TOOK THE CAR TO A TOYOTA DEALER ON MAY 13, AND WAS TOLD LATER THAT DAY THAT MY CAR DID INDEED HAVE ONE OF THE UNITS DEEMED DEFECTIVE. I WAS GIVEN A LOANER CAR AT NO CHARGE. EVERYTHING SEEMED OK, BUT NOW IT IS 10 DAYS LATER, AND NO REPLACEMENT PART HAS ARRIVED. NOT ONLY THAT BUT BOTH THE DEALER AND THE NATIONAL CUSTOMER SERVICE NUMBER ARE COMPLETELY UNABLE TO PREDICT WHEN ANY REPLACEMENT PARTS WILL BE AVAILABLE. IS THERE A…

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65.5%
ODI 10859987 · 100 mi

BRAND NEW CAR IN THE SHOP TWICE DURING FIRST WEEK. FOLLOWING REFUELING (NOT TOPPED OFF - STOPPED AT FIRST CLICK) THE CAR STARTS STALLING AT RED LIGHTS OR AT LOW SPEEDS. HAS DONE THIS A DOZEN TIMES. ON THE HIGHWAY CAR STUTTERS, CHECK ENGINE LIGHT COMES ON AND TRACTION CONTROL BECOMES DISABLED. THE DEALERSHIP SAYS THIS IS DUE TO OVERFILLING THE GAS TANK AND CHANGED THE CARBON CARTRIDGE FOR THE EVAC THIS IS DEFINITELY NOT THE CASE. A SECOND REFILL AFTER THE REPAIR CONFIRMED THAT THE PROBLEM EXISTS EVEN WHEN FILLING UP VERY CAREFULLY. IF GASOLINE I…

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41.5%
ODI 11355319

HAVE TAKEN THIS VEHICLE MULTIPLES TIMES TO TOYOTA DEALERS LOOKING TO ADDRESS A FRONT SUSPENSION PROBLEM. IT FEELS LIKE THE STEERING WHEEL IS SHAKING A LITTLE BIT WHEN IS BEING DRIVEN AT SLOW SPEED OVER UNEVEN STREET PAVEMENT SURFACE (SMALL POTHOLES) IT FEELS SOMETHING IN THE SUSPENSION IS LOOSE AND IT WOBBLES FROM LEFT AND RIGHT. I ALWAYS FEEL IT ON THE STEERING WHEEL. THEY HAVEN'T BEEN ABLE TO DETERMINE WHAT IS THE REAL PROBLEM ARGUING THEY DON'T FEEL ANY WOBBLING ON THE VEHICLE

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103.8%
ODI 11100337 · 7,616 mi

MY VEHICLE CANNOT BE ALIGNED. THIS IS A VERY DANGEROUS DRIVING CONDITION. ESPECIALLY ON WET ROADS. TOYOTA HAS HAD 5 PLUS ATTEMPTS TO CORRECT THIS.VEHICLE WAS DRIVEN BY 2 TOYOTA HEADQUARTERS SPECIALIST. THEY DEEMED THE VEHICLE SAFE TO DRIVE. 48HRS AFTER IT WAS TAKEN TO ANOTHER DEALERSHIP. THIS DEALERSHIP FOUND THE FRONT DRIVER SIDE WHEEL TOE OUT SEVERELY. THEY CORRECTED THE MISALIGNMENT. AT LEAST ON PAPER THATS THE WAY IT LOOKED UNTIL ON MY WAY HOME FROM THE DEALERSHIP THIS VEHICLE PULLED ME INTO ON COMING TRAFFIC.

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81.7%
ODI 11244038 · 10,800 mi

WHILE DRIVING, THE VEHICLE HAD A SLIGHT LAG WHEN I APPLIED GAS THEN STARTED BEEPING AND PROVIDED THE WARNINGS: CHECK ENGINE, HYBRID SYSTEM MALFUNCTION, PRE-COLLISION SYSTEM MALFUNCTION, CHECK AWD SYSTEM. I TURNED THE CAR OFF MULTIPLE TIMES, THE ERRORS WERE STILL ON THE CAR THE NEXT MORNING WHEN I STARTED THE CAR TO TAKE IT TO THE SERVICE APPT. WHEN I GOT TO THE DEALERSHIP I TURNED THE CAR OFF TO CHECK IT IN, WHEN I CAME BACK THE ERROR WAS GONE. THEY CHECKED OUT THE CAR THEY SAID THERE WAS NOTHING WRONG WITH IT AND THOUGHT IT WAS JUST 'AMBIENT…

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61.9%
ODI 11315755 · 300 mi

AFTER LEAVING A SHOPPING CENTER ON FEBRUARY 29 2020, WE PULLED OUT ONTO A ROAD TO HEAD TOWARDS HOME. WE WERE DRIVING ABOUT 45 MILES PER HOUR IN TRAFFIC AND RECEIVED A NOTIFICATION ON THE SCREEN THAT SAID THE ENGINE WAS OFF, PUT CAR IN PARK. THERE WAS ALSO A WARNING LIGHT THAT CAME ON FOR THE ELECTRONIC STEERING ASSIST WITH AN EXCLAMATION POINT. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD TRYING TO MANEUVER THROUGH TRAFFIC OF 4 LANES. WE PUT THE CAR IN PARK AND ATTEMPTED TO START THE VEHICLE. IT WOULD TURN OVER, BUT NOT START. WE CALLED …

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91.7%
ODI 11431183

I was forced to change lanes quickly from the left lane to the left shoulder of an interstate when a double tandem tractor trailer moved into my lane of traffic. The interstate was dry and the left shoulder was in excellent condition and wide enough to accommodate my vehicle easily. All lane assist options were turned off, the driving mode was set to “economy” and the cruise control was turned to “off”. A few seconds after entering the left shoulder of the interstate, I felt the rear end of my vehicle sway from side to side for a few …

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10.4%
ODI 11691598

This type of steering wheel cover on the steering wheel will wear out by 50,000 miles poor engineered

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21.1%
ODI 11578231

The fact that the dealership was able to sell this car with a recall on is crazy, yes I have blame for not looking as well but now we are having issues with the front bumper hitting the tires when you turn and making a grinding noise. We were told that there’s nothing they could do as of yet but as I see this recall has been open for a while now? This is a big concern to us what if they don’t find anything wrong or so they say and something happens? They need to speed up the process to find a solutions loosing a front bumper while your on the h…

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00.0%

No examples available for this selection.

110.0%
ODI 11750944

[XXX] was turning left onto [XXX] from [XXX]. Two lanes turn left. She was in the inside lane. The traffic light was red, and when it turned green, she started to turn. Partway through the turn, the steering became unresponsive. She couldn't get it to turn left, and she could not complete the turn, and crashed into the pole that holds the traffic signal. She traveled less than 100 ft total from the light to the pole. The accident was at 1:30 PM on a dry and clear day. The car has 8087 miles on it. There were no observed indications of wa…

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00.0%

No examples available for this selection.

Air Bags
105.5%
ODI 10454532 · 3,600 mi

DRIVERS AIRBAG FAILED TO DEPLOY IN ACCIDENT. FRONT END CRUSHED, PROBABLY $20,000 DAMAGE TO FRONT END ALTHOUGH TOW TRUCK DRIVER SAID IT WAS TOTALED. WIFE WAS DRIVING AND COULD HAVE BEEN INJURED IF SEAT BELT HAD FAILED ALSO. *TR

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167.7%
ODI 10546569 · 24,000 mi

PULLING INTO PARKING SPACE - BRAKES APPLIED - CAR LURCHED FORWARD (UNINTENDED ACCELERATION) - BRAKES DID NOT ENGAGE - CAR JUMPED THE CURB, CROSSED THE SIDEWALK AND HIT A TREE - AIRBAG DID NOT DEPLOY. *TR

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21.5%
ODI 10881808 · 25,700 mi

TO AVOID TWO DEER CROSSING ROAD (BULL BRIDGE ROAD, SOUTH KENT, CT) ON CURVE, LOST CONTROL ON RIGHT SHOULDER, HIT STRAIGHT ON THE UTILITY WOOD POLE. MY SPEED WAS IN BETWEEN 25 AND 30 MPH. DURING THE ACCIDENT, ALL AIRBAGS DID NOT GO OFF AND THE SEAT BELT DID NOT LOCK ME UP. THE IMPACT CAUSED MY CHEST, BACK, NECK AND HEAD INJURIES.

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84.2%
ODI 10779757 · 236 mi

MY DRIVER'S SIDE AIRBAG FAILED TO DEPLOY. I HIT MY CHEST ON THE STEERING WHEEL. I WAS IN A CAR ACCIDENT ON SEPTEMBER 30, 2015 AT 10:00 AM ON HIGHWAY 95, THE SPEED LIMIT WAS 65. A MAN HYDROPLANED IN FRONT OF ME, I HAD TO BE GOING AT LEAST 40......UPDATED 10/19/15 *BF.. ...UPDATED 12/29/15 *BF *JS *JS

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109.1%
ODI 10850747 · 1,384 mi

AIRBAGS DEPLOYED DURING AN ACCIDENT WHERE THE 2016 HIGHLANDER HIT THE REAR OF THE CAR IN FRONT OF IT THAT HAD SLOWED FOR A TRAFFIC LIGHT. THIS ACCIDENT HAPPENED ON 1-25-16 AND THE CAR WAS TRANSPORTED TO A TOYOTA AUTO BODY SHOP ON THE 26TH. SINCE THEN HIGHLANDER HAS BEEN TOTALLY REPAIRED EXCEPT FOR THE SIDE AIRBAGS. TOYOTA MOTOR IN CA HAS NO IDEA WHEN AIRBAGS WILL BE RELEASED FOR USE IN PARTS ON 2016 MODEL. IT IS NOW 3/21/16.

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93.4%
ODI 11110831 · 30,000 mi

TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT, THE DRIVER FELL ASLEEP BEHIND THE WHEEL. UPON WAKING UP, THE DRIVER ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE CRASHED INTO A LIGHT POLE AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE STOMACH, HEAD, AND NECK. THE CONTACT SUSTAINED FOOT, CHEST, TONGUE, AND NECK INJURIES. THE FOUR REAR PASSENGERS SUSTAINED INJURIES TO THE NECK, HEAD, LIPS, FEET, AND ARMS. MEDICAL ATTE…

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197.1%
ODI 11103870

TOYOTA SINNE

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142.9%
ODI 11270202 · 1,300 mi

VEHICLE WAS IN MOTION AND COLLIDED WITH ANOTHER VEHICLE IN A T FASHION, WAS PUSHED TO THE LEFT AND RAN INTO ADDITIONAL 2 POLES, THEN STOPPED. THE VEHICLE WAS AT APPROXIMATE SPEED OF 40-45 MPH AT THE TIME OF COLLISION WITH THE OTHER VEHICLE. THE AIRBAGS OF THE VEHICLE (TOYOTA) DID NOT DEPLOY DURING ANY OF THE COLLISION EVENTS: THE OTHER VEHICLE OR WHEN IT HIT THE POLES.

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3210.1%
ODI 11432992

While making a legal left turn on a green arrow, we were struck on the passenger side of our vehicle by a vehicle that did not stop at the red light.

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428.1%
ODI 11418384

Traveling south bound on SC11 (in Seneca South Carolina) a vehicle that was traveling east bound, failed to stop and traveled across my path. The front end of my vehicle impacted the drivers side / passenger door area of the other vehicle. The momentum of the crash, caused the other vehicle to spin counter clock wise and impact me again...on the drovers side passenger door. Our 2021 Toyota Highlander was 4 weeks old with 2K miles on it. Weather conditions were excellent. I immediately stepped on the brakes when I realized the other person was n…

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2810.9%
ODI 11473299

1. The SRS airbag malfunction alert message has been displayed for more than a month. The vehicle was brought to the Toyota dealer where it was purchased for being diagnosed and repaired TWICE, but the problem still exists now. [The alert message is always displayed and keeps the driver from seeing any other information on the instrument panel. This is annoying and very dangerous.] 2. The engine sometimes automatically turned off while the vehicle stopped and was waiting for green lights at intersections or yielding to other vehicles at stop si…

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126.6%
ODI 11563885

Safety noncompliance recall 23ta08 Safety recall 23ta12

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00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

00.0%

No examples available for this selection.

Darker cells indicate a larger share of submitted complaints. Components overlap. This measures complaint composition, not failure probability.

Failure mileage by component

Median and middle 50% of usable owner-reported mileages. Ranges require at least five records.

Component failure mileage distribution
ComponentMileage range (25th–75th percentile)MedianUsable recordsExamples
Electrical System28,000–53,017 mi40,000 mi25
ODI 10568136 · 400 mi

OUR 2014 TOYOTA HIGHLANDER LIMITED WAS PURCHASED NEW WITH 18 MILES ON FEBRUARY 25, 2014. ON MARCH 7, 2014 WHILE DRIVING ON CITY STREETS ANOTHER DRIVER FAILED TO STOP AT A RED LIGHT SO I PRESSED THE HORN TO ALERT THE DRIVER WHILE I SWERVED OUT OF HIS PATH. THE HORN DID NOT WORK SO THE DRIVER WAS NOT ALERTED AND CONTINUED IN THEIR DIRECTION OF TRAVEL. MY NEED TO SWERVE WOULD HAVE BEEN AVOIDED IF THE OTHER DRIVER WAS PAYING ATTENTION AND I WAS ABLE TO ALERT HIM WITH MY HORN. *TR

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ODI 10618760 · 4,300 mi

TO SELECT AN OPTION ON THE MAP MODE SCREEN (TURN LIST, FREE-WAY EXIT LIST ,INTER-SECTION SCREEN OR THE TURN-BY-TURN SCREEN) VEHICLE HAS TO IN MOTION. DRIVER HAS TO TAKE EYES OFF ROAD AND FOCUS ON THE SCREEN AND THEN FIND THE OPTION HE WANTS AND THEN SELECT IT. ALL THIS WHILE VEHICLE IS IN MOTION. UNSAFE AT ANY SPEED. A SOFTWARE UPGRADE CAN FIX THIS SO VEHICLE DOESN'T NEED TO BE IN MOTION. NOTIFIED TOYOTA CASE # [XXX] 8/3/2014. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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ODI 10724977 · 5 mi

AUTOMATIC/POWER LIFTGATE DOES NOT CLOSE ALL THE WAY. STARTS - THEN STOPS HALF TO 90% CLOSED. REQUIRES MANUALLY LOWERING TO CLOSE. HAPPENS 75% OF THE TIME. TOYOTA DEALER RELUCTANTLY ACKNOWLEDGED A SERVICE BULLETIN AND SAYS THEY WILL REPLACE MOTOR BUT IT TOOK SOME PUSHING TO GET PAST THE SERVICE DESK AND TECH WHO SAY, "WE COULDN'T FIND ANYTHING WRONG". I SAID NOT GOOD ENOUGH ANSWER AND, LO AND BEHOLD, THE SENIOR CSR LOOKED IT UP ONLINE AND CONFIRMED THE MALFUNCTION IS NOT UNCOMMON AND IMMEDIATELY OFFERED TO REPLACE THE POWER LIFTGATE MOTOR.…

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Unknown Or Other18,430–52,591 mi33,300 mi23
ODI 10690920 · 3,000 mi

PURCHASED NEW 2014 TOYOTA HIGHLANDER IN MAY 2014, AFTER APPROXIMATELY 30 DAYS OF OWNERSHIP A FOUL ODOR BEGAN TO EMIT FROM A/C UNIT WHENEVER VEHICLE WAS STARTED. AFTER 3 TRIPS TO SELLING DEALER TO CORRECT THE PROBLEM I WAS GIVEN TOYOTA T-SB-0142-13 WHICH INFORMS ME THAT THERE ARE 23 TOYOTA VEHICLES WHICH MAY EXPERIENCE THIS PROBLEM. DEALERSHIP ATTEMPTED TO PLACE BLAME ON VARIOUS ITEMS BUT, SINCE TOYOYA PUBLISHED A TSB IT LEADS ME TO BELIEVE THAT TOYOTA KNOWS ABOUT THE PROBLEM BUT IS NOT WANTING IT TO BECOME KNOWN AS IT MIGHT IMPACT THEIR SEL…

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ODI 10776448 · 12,000 mi

WHEN DRIVING ON THE HIGHWAY THERE IS LOUD WIND NOISE WITH WINDOW SHUT. ALSO IF ONE WINDOW IS DOWN THERE IS A AWFUL NOISE THAT HURTS THE EARS.

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ODI 10776450 · 4,000 mi

WHEN THE AIR CONDITIONER OR HEATER IS ON THERE IS A HORRIBLE SMELL THAT COMES OUT. MOLD OR BODY ODOR TYPE OF SMELL.

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Structure:Body22,793–57,000 mi49,000 mi15
ODI 10702299 · 2,000 mi

WHEN DRIVING ON THE FWY, INTERMITTENTLY DEPENDING ON THE WIND OR HOW THE DOOR WAS SHUT FOR THE RUBBER SEAL TO MAKE A SOLID CONNECTION, THERE IS SIGNIFICANT WIND NOISE THAT BREACHES THE SEAL AND MAKES EXCESSIVE NOISE. THIS IS MOST NOTICEABLE IN THE DRIVERS SIDE AND IS WHERE I MEASURED FOR SOUND LEVELS. THE CLOSER I BRING THE METER TO THE WINDOW BY THE SIDE MIRROR THEN MORE NOISE IS RECORDED. SOMETIMES IT DOESN'T HAPPEN AT ALL, EVEN AT 70MPH. OTHER TIMES, AND OFTEN IT THERE IS A WIND NOISE COMING INTO THE CABIN. WITH TOYOTA'S CLAIM FOR IT BEING S…

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ODI 10789322 · 100 mi

REAR DOOR HATCH STALLS UPON OPENING AND CLOSING. FREQUENTLY REPORTED PROBLEM ON TOYOTA WEBSITES. WHEN DOOR SWITCH IS ACTIVATED EITHER AT THE DOOR, REMOTE FOB OR DASH SWITCH, THE DOOR OPENS A FEW INCHES THEN STOPS. PRESSING AGAIN MOVES IT BACK THEN STOPS. YOU MUST MANUALLY OPEN OR CLOSE THE DOOR. NOT CERTAIN THE DOOR LOCKS COMPLETELY WHEN CLOSING. ONGOING ISSUE SINCE JULY 2014

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ODI 10845993 · 12,100 mi

THE REAR POWER DOOR, FIRST WAS SPORATIC, WOULD OPEN HALF WAY THEN STOP, THEN YOU HAVE TO PUSH THE DOOR OPEN AGAINST THE MOTORS, THEN, SOMETIMES IT WILL CLOSE, BUT MOST TIME IN THE RAIN, YOU HAVE TO JUMP UP AND PULL DOWN THE DOOR, AGAIN AGAINST THE MOTORS, THEY RESIST QUITE ALOT, NOW THE DOOR, OPENS 2 INCHS AND STOPS AND I CAN'T GET IT TO OPEN MORE, TOLD TOYOTA, WELL, WE HAVE ONE GUY THAT WORKS ON THAT, AND IT HAS TO DO IT IN FRONT OF HIM, SHOULDN'T A COMPLAINT ABOUT A DOOR NOT OPENING BE SAFETY RELATED, ITS A DOOR, IT WON'T OPEN AND PUSHING AGA…

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Power TrainToo few reports for a range53,622 mi4 (sparse)
ODI 10679731 · 100 mi

THIS COMPLAINT RELATES TO TRANSMISSION SHIFT SEQUENCES. WHEN STARTING OUT, THE TRANSMISSION IS IN FOURTH GEAR. IF YOU ARE AT SAY A TRAFFIC LIGHT AND ARE MAKING A LEFT TURN, AND THEN NEED TO MAKE A RAPID ACCELERATION, THE TRANSMISSION SHIFTS DOWN TO A LOWER GEAR, PROBABLY 1ST GEAR. WHEN THIS HAPPENS, THERE IS A SIGNIFICANT TORQUE STEER THAT AN INEXPERIENCED DRIVER WOULD FIND VERY DISTURBING. ALSO, WHEN TRAVELING 60 - 70 MILES PER HOUR AND YOU SHIFT FROM "DRIVE" TO "S" POSITION, THE TRANSMISSION GOES INTO FOURTH GEAR WITH A RESULTANT SIGNIFI…

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ODI 10874448 · 24,000 mi

VEHICLE SHUT OFF DURING DRIVING, CAUSING ALL ELECTRICAL SYSTEMS TO FAIL INCLUDING THE ELECTRONIC STEERING, WHICH SINCE VEHICLE ALSO TURNED OFF, CAUSED THE STEERING COLUMN TO LOCK UP. SINCE THE PROBLEM OCCURRED AT SPEED AND INFACT WHILE MAKING A TURN, A NEAR COLLISION OCCURED. THE PROBLEM OCCURED MULTIPLE TIMES IN SUCCESSION AND WAS ALSO INTERMITTENT WITH MUCH TIME ELAPSING BETWEEN EPISODES. TWO OTHER TYPES OF RELATED OCCURRENCES DURING THIS TIMEFRAME WERE THE (1) VEHICLE ALSO CYCLING OFF AND ON AND (2) WOULD ALSO TURN ON ITSELF IF THE KEY WAS I…

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ODI 11265354 · 102,000 mi

TRANSMISSION FAILURE IN MOTION

Look up ODI 11265354 at NHTSA ↗

Visibility/WiperToo few reports for a range21,235 mi2 (sparse)
ODI 10628341 · 470 mi

THE SAFETY FILM ON THE WINDSHIELD IS NOT PROPERLY SEALED. *TR

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ODI 11203156 · 42,000 mi

I WAS DRIVING MY VEHICLE ON OUR STREET, WHICH IS CONSIDERED A PRIVATE ROAD, WHILE PREPARING TO TURN AROUND A BEND IN THE ROAD, A 94YR OLD WOMAN WALKED IN FRONT OF MY CAR, WAS STRUCK, AND DIED. AT NO TIME DURING MY TURN DID I SEE THE WOMAN AS SHE STEPPED IN FRONT OF MY CAR. RESEARCH OF THE 2014 HIGHLANDER REVEALED MANY OWNERS HAD DIFFICULTY SEEING ANY OBJECT OR PERSON DUE TO THE BLIND SPOT OF THE LEFT SIDE MIRROR. RESEARCH AT TOYOTA NATION FORUM, REVEALED ALL OWNERS HAD BLIND SPOTS DUE TO THE SIZE AND POSITION OF THE LEFT SIDE MIRROR. MOST WERE…

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Seat Belts25,700–47,000 mi26,500 mi5
ODI 10593552 · 2,500 mi

THE FLOOR ANCHOR OF THE DRIVER SIDE AND PASSENGER SIDE IS LOCATED BEHIND THE SEAT AND CAN BE STEPPED ON BY THE REAR PASSENGERS. STEPPING ON THE FLOOR ANCHOR AND BELT BY THE REAR PASSENGERS, OFTEN CHILDREN, IS A CONSTANT SOURCE OF DISTRACTION FOR THE DRIVER. *TR

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ODI 10881808 · 25,700 mi

TO AVOID TWO DEER CROSSING ROAD (BULL BRIDGE ROAD, SOUTH KENT, CT) ON CURVE, LOST CONTROL ON RIGHT SHOULDER, HIT STRAIGHT ON THE UTILITY WOOD POLE. MY SPEED WAS IN BETWEEN 25 AND 30 MPH. DURING THE ACCIDENT, ALL AIRBAGS DID NOT GO OFF AND THE SEAT BELT DID NOT LOCK ME UP. THE IMPACT CAUSED MY CHEST, BACK, NECK AND HEAD INJURIES.

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ODI 10888666 · 26,500 mi

2014 TOYOTA HIGHLANDER THE DRIVER SIDE SEAT BELT THREADING DETERIORATED AT THE STITCHING WHERE IT ATTACHES TO THE FLOOR OF THE CAR. IT WAS FIXED BOTH TIMES AT IRA TOYOTA IN DANVERS, MA., ONCE ON JUNE 21, 2016 AND AGAIN ON JULY 26, 2016. THE FIRST TIME THE SEAT BELT BROKE, I WAS STOPPED AT A STOP LIGHT. I PUSHED OFF MY SEAT WITH MY ARMS TO ADJUST HOW I WAS SITTING, TO BE MORE COMFORTABLE, AND THE BELT BROKE. SEE IMAGE ATTACHED. THE SECOND TIME THE BELT BROKE WAS ALMOST IN THE SAME MATTER, EXCEPT I WAS PARKED IN A PARKING LOT.

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Structure:Body:Hatchback/Liftgate5,000–58,000 mi30,000 mi5
ODI 10650319 · 14 mi

REAR LIFTGATE SQUEALS TERRIBLY WHEN LEFT OPEN FOR A FEW MINUTES, SEEMS 'STICKY.' WORKS FINE WHEN OPENED AND CLOSED QUICKLY. FEELS FAULTY AND THAT STICKY SQUEALING WILL LEAD TO PREMATURE FAILURE. *TR

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ODI 10662749 · 5,000 mi

AUTOMATIC LIFTGATE DOES NOT CLOSE. STARTS TO CLOSE, STOPS, THEN BEEPS. REQUIRES MANUAL CLOSURE. HAVE HAD IN FOR REPAIR 5 TIMES, INCLUDING HAVING THE ENTIRE ASSEMBLY REPLACED. STILL MALFUNCTIONS. WHILE USING A LOANER CAR OF THE SAME MAKE/MODEL/YEAR, IT HAD THE SAME MALFUNCTION. *TR

Look up ODI 10662749 at NHTSA ↗

ODI 11047866 · 30,000 mi

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE LIFTGATE SYSTEM FAILED. THE CONTACT WAS UNABLE TO UNLOCK OR CLOSE THE LIFTGATE AUTOMATICALLY. THE CONTACT HAD TO OPEN THE LIFTGATE MANUALLY AND HOLD THE LIFTGATE OPEN MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LIFTGATE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.

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Vehicle Speed ControlToo few reports for a range15,750 mi4 (sparse)
ODI 10669076 · 6,000 mi

THE SPEEDOMETER CONSISTENTLY INDICATED THAT I AM TRAVELING 2 TO 3 MPH MORE THAN MY ACTUAL SPEED. THE HIGHLANDER IS FACTORY ORIGINAL WITH NO AFTERMARKET PARTS INSTALLED. THIS ISSUE WAS OBSERVED WHILE TRAVELING CROSS COUNTRY AND OBSERVING THE PLETHORA OF RADAR SPEED INDICATORS ALONG I-80 AND COMPARING TO THE INDICATOR IN THE HIGHLANDER ALONG WITH DIGITAL INDICATION ON BOTH GPS AND IPHONE APPS. I MENTIONED THIS THE TOYOTA WHILE PERFORMING THE FIRST SERVICE ON THE VEHICLE. I WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT THE SUPPOSED ISSUE. …

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ODI 11002035 · 18,000 mi

WHEN USING THE ADAPTIVE CRUISE CONTROL IT MAINTAINS A USER SPECIFIED TRAVELLING DISTANCE BEHIND THE VEHICLE IN FRONT. WHEN THE VEHICLE CHANGES LANES, OR IS TURNING OFF, THE VEHICLE IS BARELY OFF THE LANE, BUT THE ADAPTIVE CRUISE CONTROL STILL REACTS TO THE CAR THAT HAS EXITED THE LANE. THIS CAUSES MY TOYOTA TO REACT TO THE SLOWED VEHICLE THAT HAS JUST EXITED MY LANE BY SLOWING UNNECESSARILY, AND CAUSING VEHICLES BEHIND ME TO HAVE TO SLOW AND SOME TIMES GET IRRITATED BY THIS ACTION. I TOLD TOYOTA ABOUT THIS. I WAS TOLD THERE IS A FIX ON THE …

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ODI 11110937 · 42,000 mi

WHILE BACKING OUT OF MY DRIVEWAY, THERE WAS A SOUND, AND THE CAR SUDDENLY ACCELERATED AND COULD NOT STOP WHEN PRESSED THE BRAKE AND THE PARKING BRAKE. CRASHED INTO THE NEIGHBOR'S YARD WITH SUCH FORCE THAT THE CAR ROLL OVER. IT COULD HAVE CAUSED SERIOUS INJURY TO ME, A PASSERBY, OR NEIGHBOR'S CHILDREN.

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Complaint and recall timeline

Explore monthly filing activity alongside recall announcements. Up to ten years of monthly history is available.

3 reports2024-102026-09

Solid line: filed complaints. Dashed amber lines: recall announcement dates for this vehicle selection; markers include all recall components. The latest month is partial. Temporal proximity does not establish causation.

Monthly counts, recall campaigns and complaint examples
Monthly complaint and recall timeline
MonthComplaintsCampaigns announcedExamples
2024-100None

No examples available for this selection.

2024-110None

No examples available for this selection.

2024-121None
ODI 11631027 · 99,000 mi

The contact owns a 2014 Toyota Highlander. The contact stated while driving approximately 40 MPH, the moon roof detached from the vehicle. There was no warning light and there was no impact to have caused the failure. There were no reported injuries. The local dealer had previously replaced a piece on the moon roof. The vehicle was taken to the local dealer, where it was diagnosed that the moon roof glass needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate f…

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2025-013None
ODI 11634902

The vehicle is painted in Blizzard Pearl, which has a known peeling issue. Toyota never sent us any notification of an issue with the paint. A patch of the paint has peeled off of the top of the vehicle and has continued to grow larger. When we contacted Toyota, we were informed the period to fix this issue has closed and we would have to repair out of pocket. Our vehicle was mostly garage kept and didn't suffer the immediate failure of the paint. Blizzard Pearl is a color with an additional cost and has the most complaints for failure. Toyot…

Look up ODI 11634902 at NHTSA ↗

ODI 11635420

Water leaks inside the car every time it rains. We checked the sunroof drain tubes. They are clear. It is getting in through the roof rail bolts. It runs down the pillars to the floor and underneath the floor carpet. The carpet is wet for long periods of time in rainy seasons. I am concerned there is going to be mold issues.

Look up ODI 11635420 at NHTSA ↗

ODI 11639254

Installed (4) Firestone Destination Le3 tires in March 2022. All four tires became dry rot in just over 2 years, failed inspection at 2 1/2 years. 70,000 mile tires with roughly 28,000 miles left of the warranty.

Look up ODI 11639254 at NHTSA ↗

2025-020None

No examples available for this selection.

2025-030None

No examples available for this selection.

2025-040None

No examples available for this selection.

2025-050None

No examples available for this selection.

2025-061None
ODI 11664729

Rear lights located both on the tailgate and body of the vehicle. The lights covers failed to remain adhered to the lights themselves and fell off and are partially adhered as a result of what appears to be a failure of the adhesion material . Two light covers may have been lost while driving. Unknown if their loss resulted in damage(s) to others. Without the outer cover results in the exposure of the lights to weather and potential failure. Review with Toyota of Orange service manager confirm the failure of adhesive/ manufacturing process of…

Look up ODI 11664729 at NHTSA ↗

2025-070None

No examples available for this selection.

2025-080None

No examples available for this selection.

2025-090None

No examples available for this selection.

2025-100None

No examples available for this selection.

2025-110None

No examples available for this selection.

2025-120None

No examples available for this selection.

2026-011None
ODI 11712555

Was driving 70 mph on nj 287 when all sudden I hear something that sounded like implosion and air was coming from sunroof. Ended up being sun roof glass flew out of car sunroof frame. Toyota knew it was a defect as they did inspection but did not want to cover it because they said it’s out of warranty. Thankfully no one was driving behind me at that time

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2026-021None
ODI 11715109 · 190,000 mi

The contact owns a 2014 Toyota Highlander. The contact stated that a hybrid system warning alert was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the windshield wiring system had failed and that the windshield needed to be replaced. The vehicle was not repaired. The mechanic informed the contact that the windshield failure was associated with NHTSA Campaign Number: 18E107000 (Electrical System, Visibility). The dealer was not contacted. The vehicle was not diagnosed or repaired. The win…

Look up ODI 11715109 at NHTSA ↗

2026-030None

No examples available for this selection.

2026-040None

No examples available for this selection.

2026-052None
ODI 11735704

I noticed the smell of wires burning, a billow of smoke started emitting from the two levers used to heat the seats near the gear shift area. I was on the freeway and immediately pulled to the side of the road, turned off the car and called 911 before any flames were seen. There were no warning signs, lamps or other symptoms until the smell of burning wires and the smoke.

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ODI 11735785

The driver’s-side rear spoiler on my 2014 Toyota Highlander Limited AWD has melted, bubbled, and warped. The vehicle has been stored 100% of the time in a fully enclosed garage with no windows since new. It has only 65,000 miles and has received all service exclusively at authorized Toyota dealerships. There has been no direct sun exposure, accident, or misuse. Toyota dealer and Corporate attributed this to “solar convergence” and denied any repair assistance or goodwill coverage. This explanation does not match the facts given the garage setu…

Look up ODI 11735785 at NHTSA ↗

2026-060None

No examples available for this selection.

2026-071None
ODI 11750492

The radio keeps freezing up all the time along with the back tail light area going in and out. I keep smelling like burnt wire smell. Engine sound really rough.

Look up ODI 11750492 at NHTSA ↗

2026-081None
ODI 11760764

Component: Latches/Locks , Power Door Lock Actuator I am the original owner of a 2014 Toyota Highlander AWD, currently with 88,000 miles on it. I have experienced six power door lock actuator failures on this vehicle. All replacements were OEM Toyota parts, and all repairs were paid out of pocket. Failure history: - 01/12/2019 , driver rear (original part) - 02/27/2019 , driver front (original part) - 12/07/2019 , passenger rear (original part) - 06/09/2023 , passenger front (original part) - 08/08/2025 , driver rear (OEM replacement, 6 yr 7 …

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2026-09 (partial)1None
ODI 11767574

Transmission failing beginning at 60,000 miles. Safety issue because car shudders and refuses to accelerate at seemingly random times. My mechanic said this is a known issue and recommended transmission flushing. We've been doing this for six years at lesser and lesser intervals before the problem reappears. Our local Toyota dealership said they've never heard of the problem but it is reported on numerous automotive forums.

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Emerging complaint spikes

Complete months in the latest six months with at least 10 complaints, at least twice the preceding 12-month average, and at least three square-root deviations above that average.

This is a descriptive screening rule, not a statistical defect finding. Publicity and reporting changes can increase submissions.

No complete months meet the spike thresholds for this selection.

Equal-age model-year comparison

Model-wide cumulative reports during the first three or five calendar years, starting with the model year (age 0). Only fully elapsed windows are compared.

Age 0Age 1Age 2138 reports

2022: 128 complaints · 2023: 138 complaints

Equal observation windows
Model yearThrough age 0Through age 1Through age 2
20224992128
202352100138
Date coverage across each selected cohort
Date basis for all complaints in selected model years
YearIncident dates usedFiling date fallbacksExcluded dates
202225502
202318001

Incident date is preferred when valid and no later than filing; otherwise filing date is used. Model year approximates age. Equal observation time does not adjust for sales, distance driven or reporting delays. One complaint linked to multiple model years can appear in each cohort.

Components reported together

Each cell counts unique complaints naming both components. Open a nonzero cell for examples.

Component co-occurrence matrix
ComponentElectrical SystemUnknown Or OtherStructure:BodyPower TrainVisibility/WiperSeat BeltsStructure:Body:Hatchback/LiftgateVehicle Speed Control
Electrical System—
3
ODI 11104631 · 50,000 mi

GPS/RADIO OFTEN TURNS OFF WHILE DRIVING. SCREEN COMPLETELY GOES BLANK AND KEEPS TRYING TO RESET ITSELF. VOICE COMMANDS OFTEN DON'T WORK WHILE DRIVING OR STATIONARY. BLUE TOOTH OFTEN DOESN'T CONNECT WHILE DRIVING OR STATIONARY. TAILGATE OFTEN DOESN'T CLOSE AND TAKES MULTIPLE TRIES TO GET TO WORKING AGAIN WHEN STATIONARY. SPONGY/BROKEN SPRING SOUND COMING FROM THE REAR OF THE CAR AS I DROVE OVER UNEVEN ROAD. REAR LEFT TAIL LIGHT ALWAYS FOGGY AND CONTAINS MOISTURE EVEN AFTER REPLACING IT. CHIRPING SOUND COMING FROM RIGHT SIDE OF CAR WHEN DR…

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ODI 11228352 · 40,000 mi

THE REAR LIFT GATE WILL OFTEN NOT CLOSE CORRECTLY ON THE FIRST TRY. IT BEEPS AS IF SOMETHING IS IN ITS WAY AND MAKES A LOUD NOISE. RECENTLY IT GOT STUCK IN THE OPEN POSITION ANS IT HAD TO FORCIBLY BE CLOSED. NOW IT WILL NOT OPEN AT ALL. THE VEHICLE IS ALWAYS STATIONARY AND THE ISSUE HAS OCCURRED BOTH WHILE ON AND OFF.

Look up ODI 11228352 at NHTSA ↗

ODI 11281421

ENTUNE RADIO/HEADUNIT (HU) REBOOT ITSELF WHILE IN A CALL. REBOOT OCCURS WHILE VEHICLE IS IN MOTION AT ANY SPEED, DURING ANY DRIVING CONDITION. AS THE HU REBOOTS, DRIVER IS UNABLE TO USE REAR-VIEW CAMERA AND ANY OTHER FEATURE DISPLAYED IN HU. ROAD ATTENTION IS AFFECTED SINCE DRIVER IS DISTRACTED BY THE SCREEN GOING BLACK AND ON AGAIN. ALSO IF DRIVER IS IN A CALL HAS TO END CALL FROM THE PHONE AND CALL AGAIN USING THE PHONE.

Look up ODI 11281421 at NHTSA ↗

1
ODI 11321275 · 75,000 mi

THE REAR DOOR LOCKS DO NOT LOCK ALL THE TIME MAKING IT POSSIBLE FOR THE KIDS IN THE BACK SEAT TO OPEN THE DOORS WHILE DRIVING DOWN THE ROAD ON MY 2014 HIGHLANDER. IT ALSO MAKES IT PRETTY EASY FOR PEOPLE TO STEAL STUFF FROM YOUR CAR. THIS IS A HUGE SAFETY ISSUE. IT IS A KNOW ISSUE AND THE INTERNET FORUMS ARE FULL OF PEOPLE WITH THE SAME ISSUE WITH ZERO HELP FROM THE DEALER. NEW LOCK MECHANISMS ARE 300 DOLLARS. I HAVE ALREADY HAD TO REPLACE ONE AT 75K MILES,. NOW I HAVE TO DO THE OTHER. THE VEHICLE NOW HAS 100K. *TR

Look up ODI 11321275 at NHTSA ↗

1
ODI 10874448 · 24,000 mi

VEHICLE SHUT OFF DURING DRIVING, CAUSING ALL ELECTRICAL SYSTEMS TO FAIL INCLUDING THE ELECTRONIC STEERING, WHICH SINCE VEHICLE ALSO TURNED OFF, CAUSED THE STEERING COLUMN TO LOCK UP. SINCE THE PROBLEM OCCURRED AT SPEED AND INFACT WHILE MAKING A TURN, A NEAR COLLISION OCCURED. THE PROBLEM OCCURED MULTIPLE TIMES IN SUCCESSION AND WAS ALSO INTERMITTENT WITH MUCH TIME ELAPSING BETWEEN EPISODES. TWO OTHER TYPES OF RELATED OCCURRENCES DURING THIS TIMEFRAME WERE THE (1) VEHICLE ALSO CYCLING OFF AND ON AND (2) WOULD ALSO TURN ON ITSELF IF THE KEY WAS I…

Look up ODI 10874448 at NHTSA ↗

1
ODI 11750492

The radio keeps freezing up all the time along with the back tail light area going in and out. I keep smelling like burnt wire smell. Engine sound really rough.

Look up ODI 11750492 at NHTSA ↗

0
2
ODI 11191568 · 136,000 mi

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR GATE, IT STOPPED IN THE MIDDLE. THE CONTACT MANUALLY HAD TO PUSH IT UP. THE CONTACT STATED THAT THE GATE HAD BEEN MALFUNCTIONING FOR APPROXIMATELY EIGHT MONTHS. THE GATE WOULD SOMETIMES OPEN OR NOT OPEN, AND WOULD OCCASIONALLY BECAUSE GET STUCK IN THE PROCESS. THE VEHICLE WAS TAKEN TO RONNIE WARD TOYOTA OF RUSTON (1001 NORTH SERVICE RD E, RUSTON, LA 71270), BUT THEY WERE NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER …

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ODI 11217631 · 58,000 mi

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR LIFTGATE, IT OCCASIONALLY FAILED TO OPEN. THE CONTACT STATED THAT THE LIFTGATE HAD TO BE CLOSED MANUALLY OCCASIONALLY. THE VEHICLE WAS TAKEN TO CHUCK PATTERSON TOYOTA (LOCATED AT 200 EAST AVE, CHICO, CA 95926) WHERE IT WAS DIAGNOSED THAT THE MULTI LIFTGATE CONNECTOR OR THE POWER UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.

Look up ODI 11217631 at NHTSA ↗

0
Unknown Or Other
3
ODI 11104631 · 50,000 mi

GPS/RADIO OFTEN TURNS OFF WHILE DRIVING. SCREEN COMPLETELY GOES BLANK AND KEEPS TRYING TO RESET ITSELF. VOICE COMMANDS OFTEN DON'T WORK WHILE DRIVING OR STATIONARY. BLUE TOOTH OFTEN DOESN'T CONNECT WHILE DRIVING OR STATIONARY. TAILGATE OFTEN DOESN'T CLOSE AND TAKES MULTIPLE TRIES TO GET TO WORKING AGAIN WHEN STATIONARY. SPONGY/BROKEN SPRING SOUND COMING FROM THE REAR OF THE CAR AS I DROVE OVER UNEVEN ROAD. REAR LEFT TAIL LIGHT ALWAYS FOGGY AND CONTAINS MOISTURE EVEN AFTER REPLACING IT. CHIRPING SOUND COMING FROM RIGHT SIDE OF CAR WHEN DR…

Look up ODI 11104631 at NHTSA ↗

ODI 11228352 · 40,000 mi

THE REAR LIFT GATE WILL OFTEN NOT CLOSE CORRECTLY ON THE FIRST TRY. IT BEEPS AS IF SOMETHING IS IN ITS WAY AND MAKES A LOUD NOISE. RECENTLY IT GOT STUCK IN THE OPEN POSITION ANS IT HAD TO FORCIBLY BE CLOSED. NOW IT WILL NOT OPEN AT ALL. THE VEHICLE IS ALWAYS STATIONARY AND THE ISSUE HAS OCCURRED BOTH WHILE ON AND OFF.

Look up ODI 11228352 at NHTSA ↗

ODI 11281421

ENTUNE RADIO/HEADUNIT (HU) REBOOT ITSELF WHILE IN A CALL. REBOOT OCCURS WHILE VEHICLE IS IN MOTION AT ANY SPEED, DURING ANY DRIVING CONDITION. AS THE HU REBOOTS, DRIVER IS UNABLE TO USE REAR-VIEW CAMERA AND ANY OTHER FEATURE DISPLAYED IN HU. ROAD ATTENTION IS AFFECTED SINCE DRIVER IS DISTRACTED BY THE SCREEN GOING BLACK AND ON AGAIN. ALSO IF DRIVER IS IN A CALL HAS TO END CALL FROM THE PHONE AND CALL AGAIN USING THE PHONE.

Look up ODI 11281421 at NHTSA ↗

—0
1
ODI 11329475

SHARDS OF METAL INSIDE TRANSMISSION PAN AT 74K MILES. WHILE DRIVING AT DIFFERENT MPH, THE VEHICLES FEELS LIKE IT'S SLIPPING INTO NEUTRAL. *TR

Look up ODI 11329475 at NHTSA ↗

0000
Structure:Body
1
ODI 11321275 · 75,000 mi

THE REAR DOOR LOCKS DO NOT LOCK ALL THE TIME MAKING IT POSSIBLE FOR THE KIDS IN THE BACK SEAT TO OPEN THE DOORS WHILE DRIVING DOWN THE ROAD ON MY 2014 HIGHLANDER. IT ALSO MAKES IT PRETTY EASY FOR PEOPLE TO STEAL STUFF FROM YOUR CAR. THIS IS A HUGE SAFETY ISSUE. IT IS A KNOW ISSUE AND THE INTERNET FORUMS ARE FULL OF PEOPLE WITH THE SAME ISSUE WITH ZERO HELP FROM THE DEALER. NEW LOCK MECHANISMS ARE 300 DOLLARS. I HAVE ALREADY HAD TO REPLACE ONE AT 75K MILES,. NOW I HAVE TO DO THE OTHER. THE VEHICLE NOW HAS 100K. *TR

Look up ODI 11321275 at NHTSA ↗

0—00
1
ODI 11085042 · 47,000 mi

I WAS T BONED ON PASSENGER SIDE, SIDE IMPACT AIR BAG DID NOT DEPLOY. I WAS PUSHED INTO ONCOMING TRAFFIC, FRONT AIRBAGS DID NOT DEPLOY IN HEAD ON COLLISION. SEAT BELT DID NOT TIGHTEN- I INITIALLY HIT DRIVERS SIDE WINDOW, WHEN T-BONED, THEN WITH FRONT IMPACT HIT STEERING WHEEL, ROOF AND CENTER CONSOLE. *TT *TR

Look up ODI 11085042 at NHTSA ↗

1
ODI 11047866 · 30,000 mi

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE LIFTGATE SYSTEM FAILED. THE CONTACT WAS UNABLE TO UNLOCK OR CLOSE THE LIFTGATE AUTOMATICALLY. THE CONTACT HAD TO OPEN THE LIFTGATE MANUALLY AND HOLD THE LIFTGATE OPEN MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LIFTGATE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.

Look up ODI 11047866 at NHTSA ↗

0
Power Train
1
ODI 10874448 · 24,000 mi

VEHICLE SHUT OFF DURING DRIVING, CAUSING ALL ELECTRICAL SYSTEMS TO FAIL INCLUDING THE ELECTRONIC STEERING, WHICH SINCE VEHICLE ALSO TURNED OFF, CAUSED THE STEERING COLUMN TO LOCK UP. SINCE THE PROBLEM OCCURRED AT SPEED AND INFACT WHILE MAKING A TURN, A NEAR COLLISION OCCURED. THE PROBLEM OCCURED MULTIPLE TIMES IN SUCCESSION AND WAS ALSO INTERMITTENT WITH MUCH TIME ELAPSING BETWEEN EPISODES. TWO OTHER TYPES OF RELATED OCCURRENCES DURING THIS TIMEFRAME WERE THE (1) VEHICLE ALSO CYCLING OFF AND ON AND (2) WOULD ALSO TURN ON ITSELF IF THE KEY WAS I…

Look up ODI 10874448 at NHTSA ↗

1
ODI 11329475

SHARDS OF METAL INSIDE TRANSMISSION PAN AT 74K MILES. WHILE DRIVING AT DIFFERENT MPH, THE VEHICLES FEELS LIKE IT'S SLIPPING INTO NEUTRAL. *TR

Look up ODI 11329475 at NHTSA ↗

0—000
1
ODI 10985684

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER MORE THAN ONCE BECAUSE IT HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THIS WAS A SAFETY CONCERN WHILE DRIVING ON THE HIGHWAY OR VARIOUS RATES OF SPEED. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE IF THEY HAD A SERVICE CAMPAIGN OR SOLUTION TO REMEDY THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Look up ODI 10985684 at NHTSA ↗

Visibility/Wiper
1
ODI 11750492

The radio keeps freezing up all the time along with the back tail light area going in and out. I keep smelling like burnt wire smell. Engine sound really rough.

Look up ODI 11750492 at NHTSA ↗

000—000
Seat Belts00
1
ODI 11085042 · 47,000 mi

I WAS T BONED ON PASSENGER SIDE, SIDE IMPACT AIR BAG DID NOT DEPLOY. I WAS PUSHED INTO ONCOMING TRAFFIC, FRONT AIRBAGS DID NOT DEPLOY IN HEAD ON COLLISION. SEAT BELT DID NOT TIGHTEN- I INITIALLY HIT DRIVERS SIDE WINDOW, WHEN T-BONED, THEN WITH FRONT IMPACT HIT STEERING WHEEL, ROOF AND CENTER CONSOLE. *TT *TR

Look up ODI 11085042 at NHTSA ↗

00—00
Structure:Body:Hatchback/Liftgate
2
ODI 11191568 · 136,000 mi

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR GATE, IT STOPPED IN THE MIDDLE. THE CONTACT MANUALLY HAD TO PUSH IT UP. THE CONTACT STATED THAT THE GATE HAD BEEN MALFUNCTIONING FOR APPROXIMATELY EIGHT MONTHS. THE GATE WOULD SOMETIMES OPEN OR NOT OPEN, AND WOULD OCCASIONALLY BECAUSE GET STUCK IN THE PROCESS. THE VEHICLE WAS TAKEN TO RONNIE WARD TOYOTA OF RUSTON (1001 NORTH SERVICE RD E, RUSTON, LA 71270), BUT THEY WERE NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER …

Look up ODI 11191568 at NHTSA ↗

ODI 11217631 · 58,000 mi

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR LIFTGATE, IT OCCASIONALLY FAILED TO OPEN. THE CONTACT STATED THAT THE LIFTGATE HAD TO BE CLOSED MANUALLY OCCASIONALLY. THE VEHICLE WAS TAKEN TO CHUCK PATTERSON TOYOTA (LOCATED AT 200 EAST AVE, CHICO, CA 95926) WHERE IT WAS DIAGNOSED THAT THE MULTI LIFTGATE CONNECTOR OR THE POWER UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.

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ODI 11047866 · 30,000 mi

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE LIFTGATE SYSTEM FAILED. THE CONTACT WAS UNABLE TO UNLOCK OR CLOSE THE LIFTGATE AUTOMATICALLY. THE CONTACT HAD TO OPEN THE LIFTGATE MANUALLY AND HOLD THE LIFTGATE OPEN MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LIFTGATE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.

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Vehicle Speed Control000
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ODI 10985684

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER MORE THAN ONCE BECAUSE IT HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THIS WAS A SAFETY CONCERN WHILE DRIVING ON THE HIGHWAY OR VARIOUS RATES OF SPEED. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE IF THEY HAD A SERVICE CAMPAIGN OR SOLUTION TO REMEDY THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

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Co-reporting does not establish that one component caused another concern.

Recurring narrative patterns

Specific keyword mentions beyond broad component labels. Matching includes negations and comparisons and does not confirm a diagnosis.

5 patterns with matching reports.

Warning lights and dashboard alerts

4 mentions · 2.9% of complaints

Median mileage: 83,244 mi (3 usable records).

ODI 11221706 · 68,000 mi

VEHICLE IN MOTION: RADIO/ENTUNE/NAVIGATION SYSTEM FREEZES AND REBOOTS MULTIPLE TIMES. VEHICLE STATIONARY: INTERIOR CABIN LIGHT WHEN SET TO "DOOR" FADES ON AND OFF CONTINUOUSLY. KEYLESS FOB FAILS TO FUNCTION ONCE CAR HAS BEEN STARTED; WHEN MOTOR SHUT OFF AND DOOR IS OPEN, WARNING LIGHT INDICATES NO KEY DETECTED.

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ODI 11268639 · 83,244 mi

WITHIN THE PAST MONTH OR SO THERE WERE A FEW SEPARATE/SPORADIC OCCASIONS WHEN THE TRANSMISSION OF MY 2014 HIGHLANDER WITH 82,344 GENTLE MILES ON IT SEEMED TO SLIP/NOT ENGAGE FOR A MOMENT WHEN FIRST STARTING TO TRAVEL AT A LOW RATE OF SPEED. WHEN THE TRANSMISSION DID ENGAGE DURING THESE EPISODES IT WAS ABRUPT AND NOTICEABLE CREATING AN AUDIBLE NOISE AND JERKED THE VEHICLE. THIS PAST WEEKEND THE SAME THING HAPPENED EXCEPT THAT THIS TIME THE CHECK ENGINE LIGHT CAME ON AND THE MESSAGES "TRAC OFF" AND "CHECK AWD SYSTEM" WERE DISPLAYED. I BROUGHT T…

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ODI 11492649

rear tailgate door non-functioning. auto door button does not work and door cannot be opened manually. serious safety issue if car in accident and side doors won't open. checked by dealer in dec. 2020, and they knew about problem and not covered under warrranty. toyota knew about problem in march 2016 and issued service bulletin T-SB-0023-16 which clearly states problem and how to fix in 8 pages.; and only covers 2014/2015 highlanders under warranty. no warning lights; tailgate failed in dec. 2020. vehicle only inspected by toyota dealer in…

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Matching rule\b(warning light\w*|check engine|dashboard warning\w*|malfunction indicator)\b

Brake response concerns

2 mentions · 1.5% of complaints

Median mileage: 23,000 mi (1 usable records).

ODI 10691620

A 2014 TOYOTA HIGHLANDER WAS PURCHASED IN 2/2014.THE CUSTOMER NOTICED WATER COMING INSIDE THE VEHICLE THROUGH THE SEAT BELT A-FRAME PANEL CAUSING THE INTERIOR FLOOR TO BECOME WET WITH STANDING WATER.UPON DEALERSHIP INSPECTION IN 2/2015, BLACK MOLD WAS FOUND FROM THE PASSENGER SIDE EXTENDING TO THE TRUNK.THE BLACK MOLD FOUND WAS EXTENSIVE PENTRATING THE CARPETS, THE SOUND BARRIER FOAM INTO THE FRAME OF THE VEHICLE.DUE TO THE EXTENT OF THE MOLD FOUND, THE DEALERSHIP NOTIFIED THE CUSTOMER THAT CORPORATE WOULD NEED TO BE INVOLVED, AS THIS WAS NOT S…

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ODI 10821432 · 23,000 mi

POPPING NOISE FROM REAR BREAK FREQUENTLY WHEN I DISENGAGE THE EMERGENCY BRAKE LEVER. WHENEVER THIS HAPPENS THE VEHICLE IS STATIONARY AND NOT BEEN USED FOR 3 HOURS ON; TOOK TO DEALERSHIP STATING COULD FIND PROBLEM, BUT DEALER SAYS IT DIDN'T FIND ANYTHING ABNORMAL. DEALER'S MECHANIC SUGGESTED RELEASING THE EMERGENCY BRAKE BEFORE RELEASING PRESSURE FROM BRAKE PEDAL AS A RECOMMENDATION. I TOLD THEM THIS IS NOT THE ORDER OF STEPS RECOMMENDED BY MANUFACTURER (TOYOTA) IN THE OWNER'S MANUAL. THEY CONTESTED MY STATEMENT TELLING THTA THEIR MECHANICS AR…

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Matching rule\b(brake fail\w*|brakes fail\w*|brake pedal|braking distance|unintended braking|phantom braking)\b

Hard or delayed shifting

2 mentions · 1.5% of complaints

Median mileage: 42,372 mi (2 usable records).

ODI 10632873 · 1,500 mi

I WAS BACKING OUT OF MY PARKING SPACE AND THE VEHICLE JERK. THEN A WARNING SIGN APPEAR ON THE DASH THAT SAID EPS FAILURE. THE STEERING WHEEL WAS HARD TO TURN. I BEGAN TO STRUGGLE WITH THE STEERING WHEEL AT THAT POINT IT WAS LOCK. AFTER SEVERAL ATTEMPTS; I WAS ABLE TO PULL INTO AN EMPTY PARKING SPACE, PARKED THE VEHICLE AND HAD IT TOWED TO DICK DYER IN COLUMBIA SC. THE DEALERSHIP WAS NOT ABLE TO CONFIRM WHAT WAS ACTUALLY WRONG WITH THE VEHICLE. AT THIS TIME, THEY THINK THEY FOUND THE PROBLEM. THE TECHNICIAN STATED HE HAS NEVER SEEN SUCH A PROBL…

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ODI 11268639 · 83,244 mi

WITHIN THE PAST MONTH OR SO THERE WERE A FEW SEPARATE/SPORADIC OCCASIONS WHEN THE TRANSMISSION OF MY 2014 HIGHLANDER WITH 82,344 GENTLE MILES ON IT SEEMED TO SLIP/NOT ENGAGE FOR A MOMENT WHEN FIRST STARTING TO TRAVEL AT A LOW RATE OF SPEED. WHEN THE TRANSMISSION DID ENGAGE DURING THESE EPISODES IT WAS ABRUPT AND NOTICEABLE CREATING AN AUDIBLE NOISE AND JERKED THE VEHICLE. THIS PAST WEEKEND THE SAME THING HAPPENED EXCEPT THAT THIS TIME THE CHECK ENGINE LIGHT CAME ON AND THE MESSAGES "TRAC OFF" AND "CHECK AWD SYSTEM" WERE DISPLAYED. I BROUGHT T…

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Matching rule\b(hard shift\w*|rough shift\w*|delay\w* shift\w*|shift\w* hard|jerk\w*|lurch\w*)\b

Battery drain and no-start mentions

1 mentions · 0.7% of complaints

Median mileage: Unavailable (0 usable records).

ODI 11150240

BLUETOOTH STOPPED WORKING. WHEN MY PHONE WOULD BE PLUGGED IN, THE CAR WILL RANDOMLY DISCONNECT FROM ITSELF FROM THE PHONE. TOUCHSCREEN WOULD ZAP IN AND OUT UNTIL IT WOULD FINALLY SHUT OFF. GOT SUSPENDED FROM WORK FOR TWO WEEKS BECAUSE MY CAR WOULD NOT START (I HAD NO OTHER TRANSPORTATION TO GET TO WORK). TOOK CAR TO DEALER AND THEY FOUND NOTHING WRONG WITH BATTERY. IT HAS TO BE SOMETHING WITH THE SOFTWARE.

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Matching rule\b(parasitic drain|battery drain\w*|dead battery|won.t start|would not start|no.start)\b

Stalling or loss of power

1 mentions · 0.7% of complaints

Median mileage: 100 mi (1 usable records).

ODI 10789322 · 100 mi

REAR DOOR HATCH STALLS UPON OPENING AND CLOSING. FREQUENTLY REPORTED PROBLEM ON TOYOTA WEBSITES. WHEN DOOR SWITCH IS ACTIVATED EITHER AT THE DOOR, REMOTE FOB OR DASH SWITCH, THE DOOR OPENS A FEW INCHES THEN STOPS. PRESSING AGAIN MOVES IT BACK THEN STOPS. YOU MUST MANUALLY OPEN OR CLOSE THE DOOR. NOT CERTAIN THE DOOR LOCKS COMPLETELY WHEN CLOSING. ONGOING ISSUE SINCE JULY 2014

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Matching rule\b(stall\w*|loss of power|lost power|engine shut\w* off)\b